Breadcrumbs

Wellington Airport

Contact Information

Wellington Airport
Stewart Duff Drive, Rongotai, Wellington 6022
-41.330254,174.812125
Phone: 04 385 5100
Fax: 04 385 5139
Email:
www.wellingtonairport.co.nz

Accessibility Report

Summary

Silver

Wellington International Airport is located at the south end of the city in the suburb of Rongotai, approximately 15 minutes from the CBD. A regular bus service, several taxis and shuttles and plenty of accessible parking enable easy access to and from the airport. The airport is closed from 2am to 4am only. The airport has a number of smaller airlines offering services as well as all the major New Zealand and Australian airlines. The domestic network offers direct flights to most internal destinations with international flights to Australia and the Pacific.

View the full accessibility report for Wellington Airport.

Ratings by Access Group

The Be. Welcome Assessment rates the accessibility of the organisation in each of the following 5 access groups, as well as providing an overall rating:

Overall Rating
Silver 70%
Vision
Silver 72%
Hearing
Silver 71%
Mobility
Silver 74%
Parents
Silver 76%
Learning & Intellectual
Silver 75%

Vision

Silver

These are the features that the business provides to create a positive accessible experience for customers or visitors with a vision impairment.

  • Getting ready to go:

    • The website:

      • www.wellingtonairport.co.nz
      • Information on the accessible facilities is also outlined on this organisation's website.
      • Information about accessibility features are found under At The Airport > Traveller Information > Passenger Services > Airport Assistance. These refer mainly to services before going through Border Control internationally and in the domestic terminal.
      • Currently there is no QR code technology in place.
  • Arriving and Getting In:

    • Bus Stop:

      • Computerised timetable information is just inside the entrance on the right on the ground level.
      • The bus stop for the Airport Flyer is 50 metres to the left of the entrance on the ground level when arriving.
      • The bus stop number is Airport Stop 7399
      • Buses on Route 91 use this stop, from Lower Hutt to the Airport.
    • Car parking:

      • The airport has a large number of covered and uncovered accessible parks on both levels. These are generally well signposted inside the car parking areas, however some only have ground markings and are not well signposted from the entrances. Not all access routes have walkways so caution is required. The long term car park has five spaces but requires the use of a shuttle bus to return to the airport departures.
      • There is accessible car parking.
      • There is valet parking available.
      • Charges apply for valet parking.
      • Both ground and level one. Also at long term carpark, however this is serviced by a shuttle bus.
      • There is shelter over the accessible car parking.
    • Drop off/pick up zone:

      • There are drop off zones on both car park levels within 200 metres of the main entrances. Departure is on the top level with arrivals on the bottom level but if the weather is bad, the covered lower level is recommended. All areas off load onto a pavement on the passenger side.
      • The drop off/pick up zone is located within 200 metres of the organisation's entrance.
      • There is shelter over the drop off/pick up zone.
      • There is a kerb curb cut to the pavement or the environment is level.
    • Drop off/pick up zone signage:

      • The drop off/pick up zone is easy to find and well sign posted.
    • Kerb Side:

      • The dispensers for exit tickets may be challenging for some access customers. If problems are experienced, the customer assistance line can be reached by pushing button 3 and waiting for the call to be answered.
      • There is a kerb ramp for changes in level between the car park and footpath.
    • The identified accessible route to the site:

      • The bollards along the accessible route from the car park on the ground level may be difficult to see for access customers with visual access needs, due to low colour contrast. Otherwise, access is flat.
      • The accessible route to the site has a minimum width of 1200mm.
      • There are no tactile indicators installed to help navigate to the main entrance.
      • The accessible route has fixed obstructions that could impede travel.
    • The main entrance into the site:

      • Both main entrances have level approaches.
    • Main entrance doorways (this includes gates and turnstiles)

      • Automated doors ensure easy access, however doors with advertising transfers on them may be confusing.
  • Getting around within the site:

    • Customer Service:

      • An information kiosk is manned 12pm to 5pm daily except for Tuesdays and Saturdays. This is on the ground level between international and domestic arrivals. Three customer help telephones are available for airport facility specific assistance and each airline has their own staff to assist. These phones are located at the international arrivals, on the main route to the terminal retail and food court and by international check in.
      • There are staff available to help with any access enquiries.
      • All support animals are welcomed on premises (e.g. guide, hearing or mobility dogs etc).
    • The identified accessible route within the site:

      • Access is level at all entrances and along routes to most departure gates. More signage along the accessible route would be helpful, however once in the main terminal area there is more signage to get to departure and arrival gates. International flight gates and Jetstar domestic are to the left and Air New Zealand to the right from the main terminal area. There are large pillars in the access way to the main domestic terminal area. There is currently no public lift access to domestic gates 18-20. Staff will assist if required. A public lift will be completed by December 2015.
      • The accessible route within the site has a minimum width of 1200mm.
      • There are permanently fixed objects that are not detectable by a person using a cane.
      • There are facilities and services within the site that are not immediately accessible from this accessible route.
      • Lighting levels on this accessible route offer good visibility and viewing.
      • The layout suggests a welcoming physical environment (e.g. mobile floor stands provide unimpeded travel, or outdoor environment surfaces are well maintained).
    • Fixed ramps within:

      • 3 in domestic\; 2 in international
      • Ramps have a handrail.
    • Signage within the site:

      • Additional, consistent signage within the airport would be useful. In particular, for the stairs and the domestic lift on the first floor. Turn right out of the lift, then left to the departure gates and right to check in. Signage to the accessible toilets in the main terminal area in domestic may be challenging to see due to the high number of retail signs. This is to the right of the food court area. Extra signage to direct people to the lift access for the conference areas would be helpful. This is located past the toilet blocks on the right hand side of the terminal. The parents room is located at the top of the stairs and escalators from the baggage claim area on the left towards the domestic departures gates.
    • Sensory options:

      • Background music is low and does not interfere with announcements. The lighting on the stairs between levels one and two causes some reflection on the stairs.
    • Surfaces:

      • Floor surfaces are firm and stable. There is carpet in both terminals, in some areas there is a strong pattern on the carpet which may be challenging for some access customers with visual access needs. Some wall areas also have bright pictorial murals which could interfere with visual contrast.
      • The floor surface covering has a strong pattern and could be disorienting.
      • Tactile indicators are not installed on the accessible route
    • Lifts:

      • Several lifts are used in both terminals and also from the upper carpark to the lower level. These are generally a good size and all have braille or raised indicators.
      • All controls (i.e. landing controls, alarm and emergency telephone) are located within a reachable range.
    • Stairs or Steps:

      • Accessible stairs are located between levels one and two in the baggage claim area. These may pose some issue with glare. There is little contrast in surface treatment. The stair access to the Koru lounge is good.
      • There is a handrail located on at least one or both sides of the stairs.
    • Accessible Toilets:

      • There are no unisex toilets in the domestic terminal. There are two in each of the international arrival and departure areas and also at Gate 21 departure lounge. For domestic, there are single sex accessible toilets in the domestic baggage claim area, the departure area by the food court and at domestic gates 12-15. These are an older style but have sufficient room for use by people with mobility aids. Not all have hand basins within the cubicles. For international, there are some unisex toilets in this area as well as single sex toilets in the arrival baggage claim area just before customs.
      • A number of blocks in both domestic and international areas.
      • All gender accessible toilets are in a self-contained compartment with full privacy.
      • Accessible toilets are distributed evenly throughout multi storey buildings.
      • The toilet pan provides a stable base to transfer from.
      • The accessible toilet is a minimum of 1600mm wide x 1900mm long.
    • Places of assembly, entertainment and recreation:

      • Several conference areas are available for hire. These are of varying sizes and have all-gender accessible toilets.
      • Meeting rooms are on the accessible route.
      • There is direct access to an accessible toilet.
    • Designated Accessible Areas:

      • The grassed area for support animals is by the golf course accessed via the lower level.
      • There is a grassed area for support animals (e.g. guide, hearing or mobility dogs).
      • There is an ATM located on the accessible route.
  • Getting out safely:

      • There are visual fire alerting devices in all accessible toilets.
      • The emergency exits are accessible and hazard free.
      • All fire/smoke doors can stay open automatically during an emergency.
      • There are visual fire alerting devices.
      • There are audible fire alerting devices.
      • Assembly areas (e.g. evacuation point) are on the accessible route.

Hearing

Silver

These are the features that the business provides to create a positive accessible experience for customers or visitors who are Deaf or have a hearing impairment.

  • Getting ready to go:

    • The website:

      • www.wellingtonairport.co.nz
      • Information on the accessible facilities is also outlined on this organisation's website.
      • Information about accessibility features are found under At The Airport > Traveller Information > Passenger Services > Airport Assistance. These refer mainly to services before going through Border Control internationally and in the domestic terminal.
      • Currently there is no QR code technology in place.
  • Arriving and Getting In:

    • Bus Stop:

      • Computerised timetable information is just inside the entrance on the right on the ground level.
      • The bus stop for the Airport Flyer is 50 metres to the left of the entrance on the ground level when arriving.
      • The bus stop number is Airport Stop 7399
      • Buses on Route 91 use this stop, from Lower Hutt to the Airport.
    • Car parking:

      • The airport has a large number of covered and uncovered accessible parks on both levels. These are generally well signposted inside the car parking areas, however some only have ground markings and are not well signposted from the entrances. Not all access routes have walkways so caution is required. The long term car park has five spaces but requires the use of a shuttle bus to return to the airport departures.
      • There is valet parking available.
      • Charges apply for valet parking.
    • Drop off/pick up zone:

      • There are drop off zones on both car park levels within 200 metres of the main entrances. Departure is on the top level with arrivals on the bottom level but if the weather is bad, the covered lower level is recommended. All areas off load onto a pavement on the passenger side.
      • The drop off/pick up zone is located within 200 metres of the organisation's entrance.
      • There is shelter over the drop off/pick up zone.
      • There is a kerb curb cut to the pavement or the environment is level.
    • Drop off/pick up zone signage:

      • The drop off/pick up zone is easy to find and well sign posted.
    • Kerb Side:

      • The dispensers for exit tickets may be challenging for some access customers. If problems are experienced, the customer assistance line can be reached by pushing button 3 and waiting for the call to be answered.
    • The identified accessible route to the site:

      • The bollards along the accessible route from the car park on the ground level may be difficult to see for access customers with visual access needs, due to low colour contrast. Otherwise, access is flat.
    • The main entrance into the site:

      • Both main entrances have level approaches.
    • Main entrance doorways (this includes gates and turnstiles)

      • Automated doors ensure easy access, however doors with advertising transfers on them may be confusing.
  • Getting around within the site:

    • Customer Service:

      • An information kiosk is manned 12pm to 5pm daily except for Tuesdays and Saturdays. This is on the ground level between international and domestic arrivals. Three customer help telephones are available for airport facility specific assistance and each airline has their own staff to assist. These phones are located at the international arrivals, on the main route to the terminal retail and food court and by international check in.
      • There are staff available to help with any access enquiries.
      • All support animals are welcomed on premises (e.g. guide, hearing or mobility dogs etc).
    • The identified accessible route within the site:

      • Access is level at all entrances and along routes to most departure gates. More signage along the accessible route would be helpful, however once in the main terminal area there is more signage to get to departure and arrival gates. International flight gates and Jetstar domestic are to the left and Air New Zealand to the right from the main terminal area. There are large pillars in the access way to the main domestic terminal area. There is currently no public lift access to domestic gates 18-20. Staff will assist if required. A public lift will be completed by December 2015.
      • The accessible route within the site has a minimum width of 1200mm.
      • There are facilities and services within the site that are not immediately accessible from this accessible route.
      • Lighting levels on this accessible route offer good visibility and viewing.
      • The layout suggests a welcoming physical environment (e.g. mobile floor stands provide unimpeded travel, or outdoor environment surfaces are well maintained).
    • Fixed ramps within:

      • Ramps have a handrail.
    • Signage within the site:

      • Additional, consistent signage within the airport would be useful. In particular, for the stairs and the domestic lift on the first floor. Turn right out of the lift, then left to the departure gates and right to check in. Signage to the accessible toilets in the main terminal area in domestic may be challenging to see due to the high number of retail signs. This is to the right of the food court area. Extra signage to direct people to the lift access for the conference areas would be helpful. This is located past the toilet blocks on the right hand side of the terminal. The parents room is located at the top of the stairs and escalators from the baggage claim area on the left towards the domestic departures gates.
    • Sensory options:

      • Background music is low and does not interfere with announcements. The lighting on the stairs between levels one and two causes some reflection on the stairs.
      • A listening system exists.
      • The environment is prone to an echo.
    • Surfaces:

      • Floor surfaces are firm and stable. There is carpet in both terminals, in some areas there is a strong pattern on the carpet which may be challenging for some access customers with visual access needs. Some wall areas also have bright pictorial murals which could interfere with visual contrast.
    • Lifts:

      • Several lifts are used in both terminals and also from the upper carpark to the lower level. These are generally a good size and all have braille or raised indicators.
      • All controls (i.e. landing controls, alarm and emergency telephone) are located within a reachable range.
    • Stairs or Steps:

      • Accessible stairs are located between levels one and two in the baggage claim area. These may pose some issue with glare. There is little contrast in surface treatment. The stair access to the Koru lounge is good.
      • There is a handrail located on at least one or both sides of the stairs.
    • Accessible Toilets:

      • There are no unisex toilets in the domestic terminal. There are two in each of the international arrival and departure areas and also at Gate 21 departure lounge. For domestic, there are single sex accessible toilets in the domestic baggage claim area, the departure area by the food court and at domestic gates 12-15. These are an older style but have sufficient room for use by people with mobility aids. Not all have hand basins within the cubicles. For international, there are some unisex toilets in this area as well as single sex toilets in the arrival baggage claim area just before customs.
      • A number of blocks in both domestic and international areas.
      • All gender accessible toilets are in a self-contained compartment with full privacy.
      • Accessible toilets are distributed evenly throughout multi storey buildings.
      • The toilet pan provides a stable base to transfer from.
      • The accessible toilet is a minimum of 1600mm wide x 1900mm long.
    • Places of assembly, entertainment and recreation:

      • Several conference areas are available for hire. These are of varying sizes and have all-gender accessible toilets.
      • Meeting rooms are on the accessible route.
      • There is direct access to an accessible toilet.
    • Designated Accessible Areas:

      • The grassed area for support animals is by the golf course accessed via the lower level.
      • There is a grassed area for support animals (e.g. guide, hearing or mobility dogs).
      • There is an ATM located on the accessible route.
  • Getting out safely:

      • There are visual fire alerting devices in all accessible toilets.
      • The emergency exits are accessible and hazard free.
      • All fire/smoke doors can stay open automatically during an emergency.
      • There are audible fire alerting devices.
      • Assembly areas (e.g. evacuation point) are on the accessible route.

Mobility

Silver

These are the features that the business provides to create a positive accessible experience for customers or visitors with a mobility impairment.

  • Getting ready to go:

    • The website:

      • www.wellingtonairport.co.nz
      • Information on the accessible facilities is also outlined on this organisation's website.
      • Information about accessibility features are found under At The Airport > Traveller Information > Passenger Services > Airport Assistance. These refer mainly to services before going through Border Control internationally and in the domestic terminal.
      • Currently there is no QR code technology in place.
  • Arriving and Getting In:

    • Bus Stop:

      • Computerised timetable information is just inside the entrance on the right on the ground level.
      • The bus stop for the Airport Flyer is 50 metres to the left of the entrance on the ground level when arriving.
      • The bus stop number is Airport Stop 7399
      • Buses on Route 91 use this stop, from Lower Hutt to the Airport.
    • Car parking:

      • The airport has a large number of covered and uncovered accessible parks on both levels. These are generally well signposted inside the car parking areas, however some only have ground markings and are not well signposted from the entrances. Not all access routes have walkways so caution is required. The long term car park has five spaces but requires the use of a shuttle bus to return to the airport departures.
      • There is accessible car parking.
      • There is valet parking available.
      • Charges apply for valet parking.
      • Both ground and level one. Also at long term carpark, however this is serviced by a shuttle bus.
      • There is shelter over the accessible car parking.
    • Drop off/pick up zone:

      • There are drop off zones on both car park levels within 200 metres of the main entrances. Departure is on the top level with arrivals on the bottom level but if the weather is bad, the covered lower level is recommended. All areas off load onto a pavement on the passenger side.
      • The drop off/pick up zone is located within 200 metres of the organisation's entrance.
      • There is shelter over the drop off/pick up zone.
      • There is a kerb curb cut to the pavement or the environment is level.
    • Drop off/pick up zone signage:

      • The drop off/pick up zone is easy to find and well sign posted.
    • Kerb Side:

      • The dispensers for exit tickets may be challenging for some access customers. If problems are experienced, the customer assistance line can be reached by pushing button 3 and waiting for the call to be answered.
      • There is a kerb ramp for changes in level between the car park and footpath.
    • The identified accessible route to the site:

      • The bollards along the accessible route from the car park on the ground level may be difficult to see for access customers with visual access needs, due to low colour contrast. Otherwise, access is flat.
      • The accessible route to the site has a minimum width of 1200mm.
      • The accessible route has fixed obstructions that could impede travel.
    • The main entrance into the site:

      • Both main entrances have level approaches.
    • Main entrance doorways (this includes gates and turnstiles)

      • Automated doors ensure easy access, however doors with advertising transfers on them may be confusing.
  • Getting around within the site:

    • Customer Service:

      • An information kiosk is manned 12pm to 5pm daily except for Tuesdays and Saturdays. This is on the ground level between international and domestic arrivals. Three customer help telephones are available for airport facility specific assistance and each airline has their own staff to assist. These phones are located at the international arrivals, on the main route to the terminal retail and food court and by international check in.
      • There are staff available to help with any access enquiries.
      • Two wheelchairs are avaialbe for emergencies only.
      • All support animals are welcomed on premises (e.g. guide, hearing or mobility dogs etc).
    • The identified accessible route within the site:

      • Access is level at all entrances and along routes to most departure gates. More signage along the accessible route would be helpful, however once in the main terminal area there is more signage to get to departure and arrival gates. International flight gates and Jetstar domestic are to the left and Air New Zealand to the right from the main terminal area. There are large pillars in the access way to the main domestic terminal area. There is currently no public lift access to domestic gates 18-20. Staff will assist if required. A public lift will be completed by December 2015.
      • The accessible route within the site has a minimum width of 1200mm.
      • There are facilities and services within the site that are not immediately accessible from this accessible route.
      • Lighting levels on this accessible route offer good visibility and viewing.
      • The layout suggests a welcoming physical environment (e.g. mobile floor stands provide unimpeded travel, or outdoor environment surfaces are well maintained).
    • Fixed ramps within:

      • 3 in domestic\; 2 in international
      • Ramps have a handrail.
    • Signage within the site:

      • Additional, consistent signage within the airport would be useful. In particular, for the stairs and the domestic lift on the first floor. Turn right out of the lift, then left to the departure gates and right to check in. Signage to the accessible toilets in the main terminal area in domestic may be challenging to see due to the high number of retail signs. This is to the right of the food court area. Extra signage to direct people to the lift access for the conference areas would be helpful. This is located past the toilet blocks on the right hand side of the terminal. The parents room is located at the top of the stairs and escalators from the baggage claim area on the left towards the domestic departures gates.
    • Sensory options:

      • Background music is low and does not interfere with announcements. The lighting on the stairs between levels one and two causes some reflection on the stairs.
    • Surfaces:

      • Floor surfaces are firm and stable. There is carpet in both terminals, in some areas there is a strong pattern on the carpet which may be challenging for some access customers with visual access needs. Some wall areas also have bright pictorial murals which could interfere with visual contrast.
      • Carpet around the site is long pile.
    • Lifts:

      • Several lifts are used in both terminals and also from the upper carpark to the lower level. These are generally a good size and all have braille or raised indicators.
      • All controls (i.e. landing controls, alarm and emergency telephone) are located within a reachable range.
    • Stairs or Steps:

      • Accessible stairs are located between levels one and two in the baggage claim area. These may pose some issue with glare. There is little contrast in surface treatment. The stair access to the Koru lounge is good.
      • There is a handrail located on at least one or both sides of the stairs.
    • Accessible Toilets:

      • There are no unisex toilets in the domestic terminal. There are two in each of the international arrival and departure areas and also at Gate 21 departure lounge. For domestic, there are single sex accessible toilets in the domestic baggage claim area, the departure area by the food court and at domestic gates 12-15. These are an older style but have sufficient room for use by people with mobility aids. Not all have hand basins within the cubicles. For international, there are some unisex toilets in this area as well as single sex toilets in the arrival baggage claim area just before customs.
      • A number of blocks in both domestic and international areas.
      • All gender accessible toilets are in a self-contained compartment with full privacy.
      • Accessible toilets are distributed evenly throughout multi storey buildings.
      • The toilet pan provides a stable base to transfer from.
      • The accessible toilet is a minimum of 1600mm wide x 1900mm long.
      • The washbasin is not reachable from the toilet seat.
    • Places of assembly, entertainment and recreation:

      • Several conference areas are available for hire. These are of varying sizes and have all-gender accessible toilets.
      • Meeting rooms are on the accessible route.
      • There is direct access to an accessible toilet.
    • Designated Accessible Areas:

      • The grassed area for support animals is by the golf course accessed via the lower level.
      • There is a grassed area for support animals (e.g. guide, hearing or mobility dogs).
      • There is an ATM located on the accessible route.
  • Getting out safely:

      • There are visual fire alerting devices in all accessible toilets.
      • The emergency exits are accessible and hazard free.
      • All fire/smoke doors can stay open automatically during an emergency.
      • There are audible fire alerting devices.
      • Assembly areas (e.g. evacuation point) are on the accessible route.

Parents

Silver

These are the features that the business provides to create a positive accessible experience for customers or visitors with young children.

  • Getting ready to go:

    • The website:

      • www.wellingtonairport.co.nz
      • Information on the accessible facilities is also outlined on this organisation's website.
      • Information about accessibility features are found under At The Airport > Traveller Information > Passenger Services > Airport Assistance. These refer mainly to services before going through Border Control internationally and in the domestic terminal.
      • Currently there is no QR code technology in place.
  • Arriving and Getting In:

    • Bus Stop:

      • Computerised timetable information is just inside the entrance on the right on the ground level.
      • The bus stop for the Airport Flyer is 50 metres to the left of the entrance on the ground level when arriving.
      • The bus stop number is Airport Stop 7399
      • Buses on Route 91 use this stop, from Lower Hutt to the Airport.
    • Car parking:

      • The airport has a large number of covered and uncovered accessible parks on both levels. These are generally well signposted inside the car parking areas, however some only have ground markings and are not well signposted from the entrances. Not all access routes have walkways so caution is required. The long term car park has five spaces but requires the use of a shuttle bus to return to the airport departures.
      • There is valet parking available.
      • Charges apply for valet parking.
    • Drop off/pick up zone:

      • There are drop off zones on both car park levels within 200 metres of the main entrances. Departure is on the top level with arrivals on the bottom level but if the weather is bad, the covered lower level is recommended. All areas off load onto a pavement on the passenger side.
      • The drop off/pick up zone is located within 200 metres of the organisation's entrance.
      • There is shelter over the drop off/pick up zone.
      • There is a kerb curb cut to the pavement or the environment is level.
    • Drop off/pick up zone signage:

      • The drop off/pick up zone is easy to find and well sign posted.
    • Kerb Side:

      • The dispensers for exit tickets may be challenging for some access customers. If problems are experienced, the customer assistance line can be reached by pushing button 3 and waiting for the call to be answered.
      • There is a kerb ramp for changes in level between the car park and footpath.
    • The identified accessible route to the site:

      • The bollards along the accessible route from the car park on the ground level may be difficult to see for access customers with visual access needs, due to low colour contrast. Otherwise, access is flat.
      • The accessible route has fixed obstructions that could impede travel.
    • The main entrance into the site:

      • Both main entrances have level approaches.
    • Main entrance doorways (this includes gates and turnstiles)

      • Automated doors ensure easy access, however doors with advertising transfers on them may be confusing.
  • Getting around within the site:

    • Customer Service:

      • An information kiosk is manned 12pm to 5pm daily except for Tuesdays and Saturdays. This is on the ground level between international and domestic arrivals. Three customer help telephones are available for airport facility specific assistance and each airline has their own staff to assist. These phones are located at the international arrivals, on the main route to the terminal retail and food court and by international check in.
      • There are staff available to help with any access enquiries.
      • Two wheelchairs are avaialbe for emergencies only.
      • All support animals are welcomed on premises (e.g. guide, hearing or mobility dogs etc).
    • The identified accessible route within the site:

      • Access is level at all entrances and along routes to most departure gates. More signage along the accessible route would be helpful, however once in the main terminal area there is more signage to get to departure and arrival gates. International flight gates and Jetstar domestic are to the left and Air New Zealand to the right from the main terminal area. There are large pillars in the access way to the main domestic terminal area. There is currently no public lift access to domestic gates 18-20. Staff will assist if required. A public lift will be completed by December 2015.
      • The accessible route within the site has a minimum width of 1200mm.
      • There are facilities and services within the site that are not immediately accessible from this accessible route.
      • Lighting levels on this accessible route offer good visibility and viewing.
      • The layout suggests a welcoming physical environment (e.g. mobile floor stands provide unimpeded travel, or outdoor environment surfaces are well maintained).
    • Fixed ramps within:

      • 3 in domestic\; 2 in international
      • Ramps have a handrail.
    • Signage within the site:

      • Additional, consistent signage within the airport would be useful. In particular, for the stairs and the domestic lift on the first floor. Turn right out of the lift, then left to the departure gates and right to check in. Signage to the accessible toilets in the main terminal area in domestic may be challenging to see due to the high number of retail signs. This is to the right of the food court area. Extra signage to direct people to the lift access for the conference areas would be helpful. This is located past the toilet blocks on the right hand side of the terminal. The parents room is located at the top of the stairs and escalators from the baggage claim area on the left towards the domestic departures gates.
    • Sensory options:

      • Background music is low and does not interfere with announcements. The lighting on the stairs between levels one and two causes some reflection on the stairs.
    • Surfaces:

      • Floor surfaces are firm and stable. There is carpet in both terminals, in some areas there is a strong pattern on the carpet which may be challenging for some access customers with visual access needs. Some wall areas also have bright pictorial murals which could interfere with visual contrast.
      • Carpet around the site is long pile.
    • Lifts:

      • Several lifts are used in both terminals and also from the upper carpark to the lower level. These are generally a good size and all have braille or raised indicators.
      • All controls (i.e. landing controls, alarm and emergency telephone) are located within a reachable range.
    • Stairs or Steps:

      • Accessible stairs are located between levels one and two in the baggage claim area. These may pose some issue with glare. There is little contrast in surface treatment. The stair access to the Koru lounge is good.
      • There is a handrail located on at least one or both sides of the stairs.
    • Accessible Toilets:

      • There are no unisex toilets in the domestic terminal. There are two in each of the international arrival and departure areas and also at Gate 21 departure lounge. For domestic, there are single sex accessible toilets in the domestic baggage claim area, the departure area by the food court and at domestic gates 12-15. These are an older style but have sufficient room for use by people with mobility aids. Not all have hand basins within the cubicles. For international, there are some unisex toilets in this area as well as single sex toilets in the arrival baggage claim area just before customs.
      • A number of blocks in both domestic and international areas.
      • All gender accessible toilets are in a self-contained compartment with full privacy.
      • There is a baby change station or separate parent room available.
      • Accessible toilets are distributed evenly throughout multi storey buildings.
      • The toilet pan provides a stable base to transfer from.
      • The accessible toilet is a minimum of 1600mm wide x 1900mm long.
    • Places of assembly, entertainment and recreation:

      • Several conference areas are available for hire. These are of varying sizes and have all-gender accessible toilets.
      • Meeting rooms are on the accessible route.
      • There is direct access to an accessible toilet.
    • Designated Accessible Areas:

      • The grassed area for support animals is by the golf course accessed via the lower level.
      • There is a grassed area for support animals (e.g. guide, hearing or mobility dogs).
      • There is an ATM located on the accessible route.
  • Getting out safely:

      • There are visual fire alerting devices in all accessible toilets.
      • The emergency exits are accessible and hazard free.
      • All fire/smoke doors can stay open automatically during an emergency.
      • There are audible fire alerting devices.
      • Assembly areas (e.g. evacuation point) are on the accessible route.

Learning & Intellectual

Silver

These are the features that the business provides to create a positive accessible experience for customers or visitors with a learning or intellectual impairment.

  • Getting ready to go:

    • The website:

      • www.wellingtonairport.co.nz
      • Information on the accessible facilities is also outlined on this organisation's website.
      • Information about accessibility features are found under At The Airport > Traveller Information > Passenger Services > Airport Assistance. These refer mainly to services before going through Border Control internationally and in the domestic terminal.
      • Currently there is no QR code technology in place.
  • Arriving and Getting In:

    • Bus Stop:

      • Computerised timetable information is just inside the entrance on the right on the ground level.
      • The bus stop for the Airport Flyer is 50 metres to the left of the entrance on the ground level when arriving.
      • The bus stop number is Airport Stop 7399
      • Buses on Route 91 use this stop, from Lower Hutt to the Airport.
    • Car parking:

      • The airport has a large number of covered and uncovered accessible parks on both levels. These are generally well signposted inside the car parking areas, however some only have ground markings and are not well signposted from the entrances. Not all access routes have walkways so caution is required. The long term car park has five spaces but requires the use of a shuttle bus to return to the airport departures.
      • There is valet parking available.
      • Charges apply for valet parking.
    • Drop off/pick up zone:

      • There are drop off zones on both car park levels within 200 metres of the main entrances. Departure is on the top level with arrivals on the bottom level but if the weather is bad, the covered lower level is recommended. All areas off load onto a pavement on the passenger side.
      • The drop off/pick up zone is located within 200 metres of the organisation's entrance.
      • There is shelter over the drop off/pick up zone.
      • There is a kerb curb cut to the pavement or the environment is level.
    • Drop off/pick up zone signage:

      • The drop off/pick up zone is easy to find and well sign posted.
    • Kerb Side:

      • The dispensers for exit tickets may be challenging for some access customers. If problems are experienced, the customer assistance line can be reached by pushing button 3 and waiting for the call to be answered.
      • There is a kerb ramp for changes in level between the car park and footpath.
    • The identified accessible route to the site:

      • The bollards along the accessible route from the car park on the ground level may be difficult to see for access customers with visual access needs, due to low colour contrast. Otherwise, access is flat.
      • The accessible route to the site has a minimum width of 1200mm.
    • The main entrance into the site:

      • Both main entrances have level approaches.
    • Main entrance doorways (this includes gates and turnstiles)

      • Automated doors ensure easy access, however doors with advertising transfers on them may be confusing.
  • Getting around within the site:

    • Customer Service:

      • An information kiosk is manned 12pm to 5pm daily except for Tuesdays and Saturdays. This is on the ground level between international and domestic arrivals. Three customer help telephones are available for airport facility specific assistance and each airline has their own staff to assist. These phones are located at the international arrivals, on the main route to the terminal retail and food court and by international check in.
      • There are staff available to help with any access enquiries.
      • All support animals are welcomed on premises (e.g. guide, hearing or mobility dogs etc).
    • The identified accessible route within the site:

      • Access is level at all entrances and along routes to most departure gates. More signage along the accessible route would be helpful, however once in the main terminal area there is more signage to get to departure and arrival gates. International flight gates and Jetstar domestic are to the left and Air New Zealand to the right from the main terminal area. There are large pillars in the access way to the main domestic terminal area. There is currently no public lift access to domestic gates 18-20. Staff will assist if required. A public lift will be completed by December 2015.
      • The accessible route within the site has a minimum width of 1200mm.
      • There are facilities and services within the site that are not immediately accessible from this accessible route.
      • Lighting levels on this accessible route offer good visibility and viewing.
      • The layout suggests a welcoming physical environment (e.g. mobile floor stands provide unimpeded travel, or outdoor environment surfaces are well maintained).
    • Fixed ramps within:

      • 3 in domestic\; 2 in international
      • Ramps have a handrail.
    • Signage within the site:

      • Additional, consistent signage within the airport would be useful. In particular, for the stairs and the domestic lift on the first floor. Turn right out of the lift, then left to the departure gates and right to check in. Signage to the accessible toilets in the main terminal area in domestic may be challenging to see due to the high number of retail signs. This is to the right of the food court area. Extra signage to direct people to the lift access for the conference areas would be helpful. This is located past the toilet blocks on the right hand side of the terminal. The parents room is located at the top of the stairs and escalators from the baggage claim area on the left towards the domestic departures gates.
    • Sensory options:

      • Background music is low and does not interfere with announcements. The lighting on the stairs between levels one and two causes some reflection on the stairs.
    • Surfaces:

      • Floor surfaces are firm and stable. There is carpet in both terminals, in some areas there is a strong pattern on the carpet which may be challenging for some access customers with visual access needs. Some wall areas also have bright pictorial murals which could interfere with visual contrast.
      • The floor surface covering has a strong pattern and could be disorienting.
    • Lifts:

      • Several lifts are used in both terminals and also from the upper carpark to the lower level. These are generally a good size and all have braille or raised indicators.
      • All controls (i.e. landing controls, alarm and emergency telephone) are located within a reachable range.
    • Stairs or Steps:

      • Accessible stairs are located between levels one and two in the baggage claim area. These may pose some issue with glare. There is little contrast in surface treatment. The stair access to the Koru lounge is good.
      • There is a handrail located on at least one or both sides of the stairs.
    • Accessible Toilets:

      • There are no unisex toilets in the domestic terminal. There are two in each of the international arrival and departure areas and also at Gate 21 departure lounge. For domestic, there are single sex accessible toilets in the domestic baggage claim area, the departure area by the food court and at domestic gates 12-15. These are an older style but have sufficient room for use by people with mobility aids. Not all have hand basins within the cubicles. For international, there are some unisex toilets in this area as well as single sex toilets in the arrival baggage claim area just before customs.
      • A number of blocks in both domestic and international areas.
      • All gender accessible toilets are in a self-contained compartment with full privacy.
      • Accessible toilets are distributed evenly throughout multi storey buildings.
      • The toilet pan provides a stable base to transfer from.
      • The accessible toilet is a minimum of 1600mm wide x 1900mm long.
    • Places of assembly, entertainment and recreation:

      • Several conference areas are available for hire. These are of varying sizes and have all-gender accessible toilets.
      • Meeting rooms are on the accessible route.
      • There is direct access to an accessible toilet.
    • Designated Accessible Areas:

      • The grassed area for support animals is by the golf course accessed via the lower level.
      • There is a grassed area for support animals (e.g. guide, hearing or mobility dogs).
      • There is an ATM located on the accessible route.
  • Getting out safely:

      • There are visual fire alerting devices in all accessible toilets.
      • The emergency exits are accessible and hazard free.
      • All fire/smoke doors can stay open automatically during an emergency.
      • There are visual fire alerting devices.
      • There are audible fire alerting devices.
      • Assembly areas (e.g. evacuation point) are on the accessible route.