General Train and Ferry Information


Auckland Train Services

All train services are equipped with wheelchair ramps and wheelchairs may be carried at any time. Some types of small battery powered mobility scooters may also be carried in off-peak times. All train services also welcomes passengers accompanied by service dogs or disability assist dogs. If you require assistance boarding the train or travelling on the train, please ask either the on-board or platform staff.


MAXX Auckland - Phone +64 9 366 6400 or visit

Tranz Scenic - Long distance trains. NZ Freephone: 0800 872 467.

Wellington Train Services

Tranz Metro is committed to make travel on our train services more comfortable for everybody, including our customers with limited mobility. Accessibility for wheelchairs and mobility scooters on trains has improved substantially as more Matangi trains were introduced on the network. Every second carriage of each Matangi train has a low floor area. In this area there is no step at the door, and the area is designed to accommodate wheelchairs and mobility scooters. There are wheelchair ramps and securing belts. Please ask train staff for assistance.

Ganz Mavag and Wairarapa trains are fitted with wheelchair ramps or hoists and have designated wheelchair/mobility scooter areas with securing belts. Please ask train staff to assist you.

Train stations that have been upgraded to allow for the arrival of the Matangi trains have tactile indicators along the platform.

For those who are hearing impaired, Route 91 Airport Flyer and Matangi trains have visual announcements of the next stop on a display at the front of the bus/train.

Hearing loops are available on Wairarapa, Matangi and SE trains in the designated area for wheelchairs and mobility scooters.

Access to Wellington Train services

Unfortunately some of our stations have steep ramps or large gaps between the platform and train. The stations that are inaccessible by ramp are Crofton Downs, Awarua Street,Box Hill, Takapu Road and Kaiwharawhara Stations. Our train fleet consists of a variety of train types, with some more accessible to people using wheelchairs and mobility scooters than others. We do need to allocate the train type to suit the different conditions (terrain, tunnels etc) of each of our lines. As a result our ability to provide services to people using wheelchairs and mobility scooters differs depending on which line and which train type you are travelling on.

Buses replacing Wellington Trains

Buses replacing trains are not always able to carry wheelchairs, particularly when supplied at short notice. For planned replacements there will be at least one wheelchair-accessible bus per train line. To find out which service this will be please call Metlink on 0800 801 700.


Tranz Metro Wellington - Phone 0800 801 700 or visit

Tranz Scenic - Long distance trains. NZ Freephone: 0800 872 467.


Auckland Region Ferries

Wheelchairs can be taken aboard most ferries, please check with the ferry operator before travelling. If you require assistance boarding the ferry from a suitable waiting point, please contact the ferry operator to arrange this in advance. If you require assistance while travelling on the ferry, please ask the on-board crew.

For Auckland Ferry operator contact details, visit