Breadcrumbs

Interislander Aratere Ferry

Contact Information

Interislander Aratere Ferry
Level 1, Bunny St, Wellington
-41.279611,174.779197
Phone: 0800 802 802
Fax: Not available
www.greatjourneysofnz.co.nz

Accessibility Report

Summary

Silver

The Aratere Ferry provides a safe and comfortable journey across the Cook Strait between the North Island and South Island. Interislander is a company that is well on their way to providing an accessible journey for passengers. Crew and staff are knowledgeable and available to assist when and as required. Toilet facilities at the Picton and Wellington Terminals are accessible. Facilities onboard have some limitations and may not be accessible for all.

View the full accessibility report for Interislander Aratere Ferry.

Ratings by Access Group

The Be. Welcome Assessment rates the accessibility of the organisation in each of the following 5 access groups, as well as providing an overall rating:

Overall Rating
Silver 73%
Vision
Silver 75%
Hearing
Silver 77%
Mobility
Silver 75%
Parents
Silver 76%
Learning & Intellectual
Silver 77%

Vision

Silver

These are the features that the business provides to create a positive accessible experience for customers or visitors with a vision impairment.

  • Getting ready to go:

    • The website:

      • www.interislander.co.nz
      • Information on the accessible facilities is also outlined on this organisation's website.
      • The website appears easy to read and find information about Interislander services and timetables, as well as an online booking form. An Accessibility and Special Assistance page provides further information about what access citizens can expect upon arrival at the Wellington and Picton terminals. A ride can be arranged up the gangway for access citizens who find walking long distances difficult. Aratere deck layout plans are available on the website.
    • Brochures:

      • The Interislander's Don't just cross the Strait. Cruise it brochure is well laid out with good colour contrast, photos, travel information and a timetable. Text content, photos and icons convey information in an easy to read format. A site map of the ferry deck layout is available onboard or at the Picton and Wellington terminals. The Interislander Onboard Magazine is a colourful tourism magazine with small font but good colour contrast and colourful images promoting New Zealand. " A more detailed or larger site map is available at the location or upon request. Interislander uses a range of media to promote its brand and services to New Zealanders and tourists.
      • A more detailed or larger site map is available at the location or upon request.
  • Arriving and Getting In:

    • Brochures:

      • The terminals are not on designated bus routes, however a shuttle bus is available from the Wellington railway station. This does not accommodate access citizens using wheelchairs or mobility scooters.
    • Car parking:

      • There is accessible car parking.
      • The accessible parking is easy to find and well sign posted.
      • There is no shelter over the accessible car parking.
    • Drop off/pick up zone:

      • The Wellington terminal has a number of areas for passengers to be dropped off near the entrance to the Departures building and picked up from the Arrivals building.
      • The drop off/pick up zone is located within 200 metres of the organisation's entrance.
      • There is no shelter over the drop off/pick up zone.
      • There is a kerb curb cut to the pavement or the environment is level.
    • Drop off/pick up zone signage:

      • The drop off/pick up zone is easy to find and well sign posted.
    • Kerb Side:

      • Kerb ramps are provided at both terminals to allow smooth access to the pavement.
      • There is a kerb ramp for changes in level between the car park and footpath.
    • Fixed ramps to the main entrance:

      • The gangway is a long, steady ramp up to Aratere Ferry entrance. For Easy Access passengers who find it difficult to walk long distances a golf cart is provided at each terminal and staff will drive passengers to the entrance of the ferry. A temporary ramp to the ferry is at different levels and may be steep for some, however crew are available to assist as required.
      • Gangway to Aratere Ferry
      • Ramps have a handrail.
    • The identified accessible route to the site:

      • Routes from car parks to the terminal entrances are accessible and clearly marked.
      • The accessible route to the site has a minimum width of 1200mm.
      • There are no tactile indicators installed to help navigate to the main entrance.
      • There are steps along the access route to the site.
    • The main entrance into the site:

      • There is level access at terminal entrances in Wellington and Picton.
    • Main entrance signage:

      • The main entrance signage at both Terminals is easily identifiable. The Departure building in Wellington is located beyond the Arrivals building and signage is visible when directly in front of the building.
    • Main entrance doorways (this includes gates and turnstiles)

      • Terminals in Wellington and Picton have fully automatic opening doors. Double hinged doors to the gangways are opened by staff and remain open until all passengers are on board.
      • The entrance door swing allows for a 1200mm minimum clear space.
      • Ramps exist for thresholds greater than 20mm.
  • Getting around within the site:

    • Customer Service:

      • Staff in the terminals and crew on board Aratere wear identifiable uniforms and name badges. They appear helpful and respectful of all passengers and appear willing to assist with access requirements. Support dogs are welcome in all passenger areas. Kennels are available on the vehicle deck for non-service dogs.
      • There are staff available to help with any access enquiries.
      • All support animals are welcomed on premises (e.g. guide, hearing or mobility dogs etc).
    • Communicating Accessibly:

      • There are interpreters available on site.
      • Different languages depending on crew on board: Mandarin, Samoan, Filipino.
      • There is information available on DVDs.
      • There is a loud speaker available to provide information.
      • Communication between the three ships's crews if information requested by passengers using an alternative language to English.
    • Menus:

      • A large print menu is available upon request.
    • Pricing Information:

      • Price tags have large print.
    • The identified accessible route within the site:

      • Aratere provides an accessible route for foot passengers arriving from the Wellington or Picton terminal and from the vehicle deck via lift access to the passenger lounges and Aratere Premium Plus Lounge. Care is required when using stairs as they are steep.
      • The width of the accessible route within the site is less than 1200mm.
      • Any permanently fixed objects are detectable by a person using a cane.
      • You can access all facilities and services within from this accessible route.
      • Lighting levels on this accessible route offer good visibility and viewing.
      • There are steps along the accessible route within the site.
      • The accessible route has fixed obstructions that could impede travel.
      • The layout suggests a welcoming physical environment (e.g. mobile floor stands provide unimpeded travel, or outdoor environment surfaces are well maintained).
    • Signage within the site:

      • The signage throughout Aratere includes good colour contrast with white text, symbols and arrows to provide direction on a blue background. Easy Access is a term used throughout the Interislander fleet for all people with access needs and is used in conjunction with the International Symbol of Access (ISA).
    • Sensory options:

    • Surfaces:

      • Wooden floor surfaces appear slip resistant and provide a visual contrast and tactile pathway throughout Aratere's corridors, cafe and gift shop areas.
      • The floor surface covering is plain and clear.
      • Tactile indicators are not installed on the accessible route
    • Lifts:

      • Aratere's lift provides access from the Vehicle Deck to Passenger Lounges on Deck 4 and the Premium Plus Lounge on Deck 5.
      • All controls (i.e. landing controls, alarm and emergency telephone) are located within a reachable range.
    • Stairs or Steps:

      • The stairs have a slip resistant surface and the edge of each step is painted yellow. White handrails are located on both sides of the stairs. The stair gradient is steep, so use handrails for safety.
      • Stairs do not have handrails.
    • Accessible Reception/ Counter / Ticket Sales

      • Counters in the gift shop and cafe are accessible heights for all access passengers to use with a reachable electronic payment device.
      • There is a counter located on the accessible route.
      • The counter is accessible and has a clear space of 1200mm x 1200mm in front.
      • There is at least one seat (with an armrest on at least one side and a usable seat height) available to use while waiting.
      • There is a private room or quieter area available to use for communication or personal requirements.
      • EFTPOS terminals are reachable and usable.
    • Cafe/Restaurant/Bar Area:

      • These premises are licensed.
      • The outdoor area for patrons is not accessible.
      • The cafe/restaurant/bar area is on a single level.
      • There is a level accessible entry into the cafe/restaurant/bar area.
      • The entrance is clearly illuminated.
      • The entrance is colour contrasted.
      • Entry doors are easily operable.
      • There is an accessible waiting area available with accessible seating.
      • Electronic payment devices (eg EFTPOS terminals) are reachable and usable for all access customers.
      • Hard flooring surfaces appear to have a slip resistant surface
      • The floor surface covering is plain and clear.
      • Natural and artificial lighting levels avoid glare and sudden, abrupt changes in intensity
      • Reflective and polished surfaces are minimised.
      • The passenger lounge food court and bar are located on the accessible route on Deck 4. The food court offers self-service with counters at suitable heights for access passengers using mobility equipment. The Aratere Premium Plus lounge is available to passengers who pay an extra $45 and offers a quiet and comfortable travel experience. The lift provides direct access from the vehicle deck. Premium Plus passengers are treated to complimentary newspapers, magazines, tea, coffee, juices and cookies, as well as beer and wine.
      • Staff are identifiable with a uniform or name badge.
    • Cafe/Restaurant/Bar Accessible Toilet:

      • Aratere Premium Plus Lounge provides an Easy Access toilet facility with a horizontal grabrail along the wall on the right hand side. An Easy Access toilet facility is on Deck 4 near the food court and bar. A second facility is available for Aratere Premium Plus passengers on Deck 5.Separate nursery rooms are available for parents with babies or small children on Deck 4 which include a change table, cot and comfortable seat.
      • An Easy Access toilet facility is located on Deck 4 near the Food Court and Bar. A second facility is available for Aratere Premium Plus passengers on Deck 5.
      • All gender accessible toilets for the cafe/restaurant/bar are in a self-contained compartment with full privacy.
      • All gender accessible toilets are located so access is not via an area restricted to one sex.
      • The toilet pan offers a stable base to transfer from.
      • The accessible toilet is a minimum of 1600mm wide x 1900mm long.
    • Retail Shop:

      • The Gift Shop is located on Deck 4.
      • The shop is on a single level.
      • There is a level accessible entry into the shop.
      • Aisles have a minimum width of 1200mm to allow for pushchairs and mobility equipment.
      • Electronic payment devices (eg. EFTPOS terminals) are reachable and usable.
      • Hard flooring surfaces appear to have a slip resistant surface
      • The floor surface covering in the shop is plain and clear.
      • The Gift Shop is accessible. Prices of goods are clearly marked.
      • Retail shop staff are easily identified by a name badge or uniform.
    • Accessible Toilets:

      • An Easy Access Toilet facility is located on Deck 4 and Deck 5.
      • All gender accessible toilets are in a self-contained compartment with full privacy.
      • Accessible toilets are distributed evenly throughout multi storey buildings.
      • The toilet seat lid can act as a back rest.
      • The toilet pan provides a stable base to transfer from.
      • The accessible toilet is a minimum of 1600mm wide x 1900mm long.
    • Places of assembly, entertainment and recreation:

      • There is a children's play area, video games area, movie theatre and bar on Deck 4. There may be steps with hazard markings into some areas. Crew appear willing to assist as required.
      • Meeting rooms are on the accessible route.
      • Entertainment areas are on the accessible route.
      • Recreation areas are located on the accessible route.
      • There are drinking fountains available.
      • There is no level access and floor space for wheelchair users to be seated with the general audience
      • There is direct access to an accessible toilet.
    • Designated Accessible Areas:

      • The Observation Deck provides seating with backrest support only. There is a high step to enter this area and no grabrails.
      • The designated smoking area is not accessible.
  • Getting out safely:

      • Health and safety procedures and practice is of great importance to all crew with weekly emergency evacuation training and life jacket safety checks.
      • Emergency exits are not completely accessible or hazard free.
      • All fire/smoke doors can stay open automatically during an emergency.
      • There are visual fire alerting devices.
      • There are audible fire alerting devices.
      • Assembly areas (e.g. evacuation point) are on the accessible route.

Hearing

Silver

These are the features that the business provides to create a positive accessible experience for customers or visitors who are Deaf or have a hearing impairment.

  • Getting ready to go:

    • The website:

      • www.interislander.co.nz
      • Information on the accessible facilities is also outlined on this organisation's website.
      • The website appears easy to read and find information about Interislander services and timetables, as well as an online booking form. An Accessibility and Special Assistance page provides further information about what access citizens can expect upon arrival at the Wellington and Picton terminals. A ride can be arranged up the gangway for access citizens who find walking long distances difficult. Aratere deck layout plans are available on the website.
    • Brochures:

      • The Interislander's Don't just cross the Strait. Cruise it brochure is well laid out with good colour contrast, photos, travel information and a timetable. Text content, photos and icons convey information in an easy to read format. A site map of the ferry deck layout is available onboard or at the Picton and Wellington terminals. The Interislander Onboard Magazine is a colourful tourism magazine with small font but good colour contrast and colourful images promoting New Zealand. " A more detailed or larger site map is available at the location or upon request. Interislander uses a range of media to promote its brand and services to New Zealanders and tourists.
      • A more detailed or larger site map is available at the location or upon request.
  • Arriving and Getting In:

    • Brochures:

      • The terminals are not on designated bus routes, however a shuttle bus is available from the Wellington railway station. This does not accommodate access citizens using wheelchairs or mobility scooters.
    • Drop off/pick up zone:

      • The Wellington terminal has a number of areas for passengers to be dropped off near the entrance to the Departures building and picked up from the Arrivals building.
      • The drop off/pick up zone is located within 200 metres of the organisation's entrance.
      • There is no shelter over the drop off/pick up zone.
      • There is a kerb curb cut to the pavement or the environment is level.
    • Drop off/pick up zone signage:

      • The drop off/pick up zone is easy to find and well sign posted.
    • Kerb Side:

      • Kerb ramps are provided at both terminals to allow smooth access to the pavement.
    • Fixed ramps to the main entrance:

      • The gangway is a long, steady ramp up to Aratere Ferry entrance. For Easy Access passengers who find it difficult to walk long distances a golf cart is provided at each terminal and staff will drive passengers to the entrance of the ferry. A temporary ramp to the ferry is at different levels and may be steep for some, however crew are available to assist as required.
      • Ramps have a handrail.
    • The identified accessible route to the site:

      • Routes from car parks to the terminal entrances are accessible and clearly marked.
    • The main entrance into the site:

      • There is level access at terminal entrances in Wellington and Picton.
    • Main entrance signage:

      • The main entrance signage at both Terminals is easily identifiable. The Departure building in Wellington is located beyond the Arrivals building and signage is visible when directly in front of the building.
    • Main entrance doorways (this includes gates and turnstiles)

      • Terminals in Wellington and Picton have fully automatic opening doors. Double hinged doors to the gangways are opened by staff and remain open until all passengers are on board.
      • Ramps exist for thresholds greater than 20mm.
  • Getting around within the site:

    • Customer Service:

      • Staff in the terminals and crew on board Aratere wear identifiable uniforms and name badges. They appear helpful and respectful of all passengers and appear willing to assist with access requirements. Support dogs are welcome in all passenger areas. Kennels are available on the vehicle deck for non-service dogs.
      • There are staff available to help with any access enquiries.
      • All support animals are welcomed on premises (e.g. guide, hearing or mobility dogs etc).
    • Communicating Accessibly:

      • There are interpreters available on site.
      • Different languages depending on crew on board: Mandarin, Samoan, Filipino.
      • There is information available on DVDs.
      • Information can be sent out via email.
      • There is a loud speaker available to provide information.
      • Communication between the three ships's crews if information requested by passengers using an alternative language to English.
    • Menus:

    • The identified accessible route within the site:

      • Aratere provides an accessible route for foot passengers arriving from the Wellington or Picton terminal and from the vehicle deck via lift access to the passenger lounges and Aratere Premium Plus Lounge. Care is required when using stairs as they are steep.
      • The width of the accessible route within the site is less than 1200mm.
      • You can access all facilities and services within from this accessible route.
      • Lighting levels on this accessible route offer good visibility and viewing.
      • The layout suggests a welcoming physical environment (e.g. mobile floor stands provide unimpeded travel, or outdoor environment surfaces are well maintained).
    • Signage within the site:

      • The signage throughout Aratere includes good colour contrast with white text, symbols and arrows to provide direction on a blue background. Easy Access is a term used throughout the Interislander fleet for all people with access needs and is used in conjunction with the International Symbol of Access (ISA).
    • Sensory options:

      • A listening system exists.
    • Surfaces:

      • Wooden floor surfaces appear slip resistant and provide a visual contrast and tactile pathway throughout Aratere's corridors, cafe and gift shop areas.
    • Lifts:

      • Aratere's lift provides access from the Vehicle Deck to Passenger Lounges on Deck 4 and the Premium Plus Lounge on Deck 5.
      • All controls (i.e. landing controls, alarm and emergency telephone) are located within a reachable range.
    • Stairs or Steps:

      • The stairs have a slip resistant surface and the edge of each step is painted yellow. White handrails are located on both sides of the stairs. The stair gradient is steep, so use handrails for safety.
      • Stairs do not have handrails.
    • Accessible Reception/ Counter / Ticket Sales

      • Counters in the gift shop and cafe are accessible heights for all access passengers to use with a reachable electronic payment device.
      • There is a counter located on the accessible route.
      • The counter is accessible and has a clear space of 1200mm x 1200mm in front.
      • There is at least one seat (with an armrest on at least one side and a usable seat height) available to use while waiting.
      • There is a private room or quieter area available to use for communication or personal requirements.
      • EFTPOS terminals are reachable and usable.
    • Cafe/Restaurant/Bar Area:

      • These premises are licensed.
      • The outdoor area for patrons is not accessible.
      • The cafe/restaurant/bar area is on a single level.
      • There is a level accessible entry into the cafe/restaurant/bar area.
      • Entry doors are easily operable.
      • There is an accessible waiting area available with accessible seating.
      • Electronic payment devices (eg EFTPOS terminals) are reachable and usable for all access customers.
      • Hard flooring surfaces appear to have a slip resistant surface
      • Natural and artificial lighting levels avoid glare and sudden, abrupt changes in intensity
      • Reflective and polished surfaces are minimised.
      • The passenger lounge food court and bar are located on the accessible route on Deck 4. The food court offers self-service with counters at suitable heights for access passengers using mobility equipment. The Aratere Premium Plus lounge is available to passengers who pay an extra $45 and offers a quiet and comfortable travel experience. The lift provides direct access from the vehicle deck. Premium Plus passengers are treated to complimentary newspapers, magazines, tea, coffee, juices and cookies, as well as beer and wine.
      • Staff are identifiable with a uniform or name badge.
    • Cafe/Restaurant/Bar Accessible Toilet:

      • Aratere Premium Plus Lounge provides an Easy Access toilet facility with a horizontal grabrail along the wall on the right hand side. An Easy Access toilet facility is on Deck 4 near the food court and bar. A second facility is available for Aratere Premium Plus passengers on Deck 5.Separate nursery rooms are available for parents with babies or small children on Deck 4 which include a change table, cot and comfortable seat.
      • An Easy Access toilet facility is located on Deck 4 near the Food Court and Bar. A second facility is available for Aratere Premium Plus passengers on Deck 5.
      • All gender accessible toilets for the cafe/restaurant/bar are in a self-contained compartment with full privacy.
      • All gender accessible toilets are located so access is not via an area restricted to one sex.
      • The toilet pan offers a stable base to transfer from.
      • The accessible toilet is a minimum of 1600mm wide x 1900mm long.
    • Retail Shop:

      • The Gift Shop is located on Deck 4.
      • The shop is on a single level.
      • There is a level accessible entry into the shop.
      • Aisles have a minimum width of 1200mm to allow for pushchairs and mobility equipment.
      • Electronic payment devices (eg. EFTPOS terminals) are reachable and usable.
      • Hard flooring surfaces appear to have a slip resistant surface
      • The Gift Shop is accessible. Prices of goods are clearly marked.
      • Retail shop staff are easily identified by a name badge or uniform.
    • Accessible Toilets:

      • An Easy Access Toilet facility is located on Deck 4 and Deck 5.
      • All gender accessible toilets are in a self-contained compartment with full privacy.
      • Accessible toilets are distributed evenly throughout multi storey buildings.
      • The toilet seat lid can act as a back rest.
      • The toilet pan provides a stable base to transfer from.
      • The accessible toilet is a minimum of 1600mm wide x 1900mm long.
    • Places of assembly, entertainment and recreation:

      • There is a children's play area, video games area, movie theatre and bar on Deck 4. There may be steps with hazard markings into some areas. Crew appear willing to assist as required.
      • Meeting rooms are on the accessible route.
      • Entertainment areas are on the accessible route.
      • Recreation areas are located on the accessible route.
      • There are drinking fountains available.
      • There is direct access to an accessible toilet.
    • Designated Accessible Areas:

      • The Observation Deck provides seating with backrest support only. There is a high step to enter this area and no grabrails.
      • The designated smoking area is not accessible.
  • Getting out safely:

      • Health and safety procedures and practice is of great importance to all crew with weekly emergency evacuation training and life jacket safety checks.
      • Emergency exits are not completely accessible or hazard free.
      • All fire/smoke doors can stay open automatically during an emergency.
      • There are audible fire alerting devices.
      • Assembly areas (e.g. evacuation point) are on the accessible route.

Mobility

Silver

These are the features that the business provides to create a positive accessible experience for customers or visitors with a mobility impairment.

  • Getting ready to go:

    • The website:

      • www.interislander.co.nz
      • Information on the accessible facilities is also outlined on this organisation's website.
      • The website appears easy to read and find information about Interislander services and timetables, as well as an online booking form. An Accessibility and Special Assistance page provides further information about what access citizens can expect upon arrival at the Wellington and Picton terminals. A ride can be arranged up the gangway for access citizens who find walking long distances difficult. Aratere deck layout plans are available on the website.
    • Brochures:

      • The Interislander's Don't just cross the Strait. Cruise it brochure is well laid out with good colour contrast, photos, travel information and a timetable. Text content, photos and icons convey information in an easy to read format. A site map of the ferry deck layout is available onboard or at the Picton and Wellington terminals. The Interislander Onboard Magazine is a colourful tourism magazine with small font but good colour contrast and colourful images promoting New Zealand. " A more detailed or larger site map is available at the location or upon request. Interislander uses a range of media to promote its brand and services to New Zealanders and tourists.
      • A more detailed or larger site map is available at the location or upon request.
  • Arriving and Getting In:

    • Brochures:

      • The terminals are not on designated bus routes, however a shuttle bus is available from the Wellington railway station. This does not accommodate access citizens using wheelchairs or mobility scooters.
    • Car parking:

      • There is accessible car parking.
      • The accessible parking is easy to find and well sign posted.
      • There is no shelter over the accessible car parking.
    • Drop off/pick up zone:

      • The Wellington terminal has a number of areas for passengers to be dropped off near the entrance to the Departures building and picked up from the Arrivals building.
      • The drop off/pick up zone is located within 200 metres of the organisation's entrance.
      • There is no shelter over the drop off/pick up zone.
      • There is a kerb curb cut to the pavement or the environment is level.
    • Drop off/pick up zone signage:

      • The drop off/pick up zone is easy to find and well sign posted.
    • Kerb Side:

      • Kerb ramps are provided at both terminals to allow smooth access to the pavement.
      • There is a kerb ramp for changes in level between the car park and footpath.
    • Fixed ramps to the main entrance:

      • The gangway is a long, steady ramp up to Aratere Ferry entrance. For Easy Access passengers who find it difficult to walk long distances a golf cart is provided at each terminal and staff will drive passengers to the entrance of the ferry. A temporary ramp to the ferry is at different levels and may be steep for some, however crew are available to assist as required.
      • Gangway to Aratere Ferry
      • Ramps have a handrail.
    • The identified accessible route to the site:

      • Routes from car parks to the terminal entrances are accessible and clearly marked.
      • The accessible route to the site has a minimum width of 1200mm.
      • There are steps along the access route to the site.
    • The main entrance into the site:

      • There is level access at terminal entrances in Wellington and Picton.
    • Main entrance signage:

      • The main entrance signage at both Terminals is easily identifiable. The Departure building in Wellington is located beyond the Arrivals building and signage is visible when directly in front of the building.
    • Main entrance doorways (this includes gates and turnstiles)

      • Terminals in Wellington and Picton have fully automatic opening doors. Double hinged doors to the gangways are opened by staff and remain open until all passengers are on board.
      • Single swing doors have a minimum width of 760mm.
      • The entrance door swing allows for a 1200mm minimum clear space.
      • Ramps exist for thresholds greater than 20mm.
      • There is a 300mm side panel on hinged doors.
  • Getting around within the site:

    • Customer Service:

      • Staff in the terminals and crew on board Aratere wear identifiable uniforms and name badges. They appear helpful and respectful of all passengers and appear willing to assist with access requirements. Support dogs are welcome in all passenger areas. Kennels are available on the vehicle deck for non-service dogs.
      • There are staff available to help with any access enquiries.
      • There are wheelchairs available.
      • There are two manual wheelchairs available.
      • All support animals are welcomed on premises (e.g. guide, hearing or mobility dogs etc).
    • Communicating Accessibly:

      • There are interpreters available on site.
      • Different languages depending on crew on board: Mandarin, Samoan, Filipino.
      • Communication between the three ships's crews if information requested by passengers using an alternative language to English.
    • Menus:

    • The identified accessible route within the site:

      • Aratere provides an accessible route for foot passengers arriving from the Wellington or Picton terminal and from the vehicle deck via lift access to the passenger lounges and Aratere Premium Plus Lounge. Care is required when using stairs as they are steep.
      • The width of the accessible route within the site is less than 1200mm.
      • You can access all facilities and services within from this accessible route.
      • Lighting levels on this accessible route offer good visibility and viewing.
      • There are steps along the accessible route within the site.
      • The accessible route has fixed obstructions that could impede travel.
      • The layout suggests a welcoming physical environment (e.g. mobile floor stands provide unimpeded travel, or outdoor environment surfaces are well maintained).
    • Signage within the site:

      • The signage throughout Aratere includes good colour contrast with white text, symbols and arrows to provide direction on a blue background. Easy Access is a term used throughout the Interislander fleet for all people with access needs and is used in conjunction with the International Symbol of Access (ISA).
    • Surfaces:

      • Wooden floor surfaces appear slip resistant and provide a visual contrast and tactile pathway throughout Aratere's corridors, cafe and gift shop areas.
      • Easy movement around the site due to short cut carpet pile.
    • Lifts:

      • Aratere's lift provides access from the Vehicle Deck to Passenger Lounges on Deck 4 and the Premium Plus Lounge on Deck 5.
      • All controls (i.e. landing controls, alarm and emergency telephone) are located within a reachable range.
    • Stairs or Steps:

      • The stairs have a slip resistant surface and the edge of each step is painted yellow. White handrails are located on both sides of the stairs. The stair gradient is steep, so use handrails for safety.
      • Stairs do not have handrails.
    • Accessible Reception/ Counter / Ticket Sales

      • Counters in the gift shop and cafe are accessible heights for all access passengers to use with a reachable electronic payment device.
      • There is a counter located on the accessible route.
      • The counter is accessible and has a clear space of 1200mm x 1200mm in front.
      • There is no access space at the service or reception counter.
      • There is at least one seat (with an armrest on at least one side and a usable seat height) available to use while waiting.
      • There is a private room or quieter area available to use for communication or personal requirements.
      • EFTPOS terminals are reachable and usable.
    • Cafe/Restaurant/Bar Area:

      • These premises are licensed.
      • The outdoor area for patrons is not accessible.
      • The cafe/restaurant/bar area is on a single level.
      • There is a level accessible entry into the cafe/restaurant/bar area.
      • Entry doors are easily operable.
      • There is an accessible waiting area available with accessible seating.
      • Assistance maybe required to reach self service items from a seated position.
      • Electronic payment devices (eg EFTPOS terminals) are reachable and usable for all access customers.
      • Easy movement around the site due to short cut carpet pile.
      • Hard flooring surfaces appear to have a slip resistant surface
      • Natural and artificial lighting levels avoid glare and sudden, abrupt changes in intensity
      • Reflective and polished surfaces are minimised.
      • Staff are identifiable with a uniform or name badge.
      • The passenger lounge food court and bar are located on the accessible route on Deck 4. The food court offers self-service with counters at suitable heights for access passengers using mobility equipment. The Aratere Premium Plus lounge is available to passengers who pay an extra $45 and offers a quiet and comfortable travel experience. The lift provides direct access from the vehicle deck. Premium Plus passengers are treated to complimentary newspapers, magazines, tea, coffee, juices and cookies, as well as beer and wine.
    • Cafe/Restaurant/Bar Accessible Toilet:

      • Aratere Premium Plus Lounge provides an Easy Access toilet facility with a horizontal grabrail along the wall on the right hand side. An Easy Access toilet facility is on Deck 4 near the food court and bar. A second facility is available for Aratere Premium Plus passengers on Deck 5.Separate nursery rooms are available for parents with babies or small children on Deck 4 which include a change table, cot and comfortable seat.
      • An Easy Access toilet facility is located on Deck 4 near the Food Court and Bar. A second facility is available for Aratere Premium Plus passengers on Deck 5.
      • All gender accessible toilets for the cafe/restaurant/bar are in a self-contained compartment with full privacy.
      • All gender accessible toilets are located so access is not via an area restricted to one sex.
      • The toilet pan offers a stable base to transfer from.
      • The accessible toilet is a minimum of 1600mm wide x 1900mm long.
      • The washbasin is not reachable from the toilet seat.
    • Retail Shop:

      • The Gift Shop is located on Deck 4.
      • The shop is on a single level.
      • There is a level accessible entry into the shop.
      • Aisles have a minimum width of 1200mm to allow for pushchairs and mobility equipment.
      • Electronic payment devices (eg. EFTPOS terminals) are reachable and usable.
      • Hard flooring surfaces appear to have a slip resistant surface
      • The Gift Shop is accessible. Prices of goods are clearly marked.
      • Retail shop staff are easily identified by a name badge or uniform.
    • Accessible Toilets:

      • An Easy Access Toilet facility is located on Deck 4 and Deck 5.
      • All gender accessible toilets are in a self-contained compartment with full privacy.
      • Accessible toilets are distributed evenly throughout multi storey buildings.
      • The toilet seat lid can act as a back rest.
      • The toilet pan provides a stable base to transfer from.
      • The accessible toilet is a minimum of 1600mm wide x 1900mm long.
      • The washbasin is not reachable from the toilet seat.
    • Places of assembly, entertainment and recreation:

      • There is a children's play area, video games area, movie theatre and bar on Deck 4. There may be steps with hazard markings into some areas. Crew appear willing to assist as required.
      • Meeting rooms are on the accessible route.
      • Entertainment areas are on the accessible route.
      • Recreation areas are located on the accessible route.
      • There are drinking fountains available.
      • There is no level access and floor space for wheelchair users to be seated with the general audience
      • There is direct access to an accessible toilet.
    • Designated Accessible Areas:

      • The Observation Deck provides seating with backrest support only. There is a high step to enter this area and no grabrails.
      • The designated smoking area is not accessible.
  • Getting out safely:

      • Health and safety procedures and practice is of great importance to all crew with weekly emergency evacuation training and life jacket safety checks.
      • Emergency exits are not completely accessible or hazard free.
      • All fire/smoke doors can stay open automatically during an emergency.
      • There are audible fire alerting devices.
      • Assembly areas (e.g. evacuation point) are on the accessible route.

Parents

Silver

These are the features that the business provides to create a positive accessible experience for customers or visitors with young children.

  • Getting ready to go:

    • The website:

      • www.interislander.co.nz
      • Information on the accessible facilities is also outlined on this organisation's website.
      • The website appears easy to read and find information about Interislander services and timetables, as well as an online booking form. An Accessibility and Special Assistance page provides further information about what access citizens can expect upon arrival at the Wellington and Picton terminals. A ride can be arranged up the gangway for access citizens who find walking long distances difficult. Aratere deck layout plans are available on the website.
    • Brochures:

      • The Interislander's Don't just cross the Strait. Cruise it brochure is well laid out with good colour contrast, photos, travel information and a timetable. Text content, photos and icons convey information in an easy to read format. A site map of the ferry deck layout is available onboard or at the Picton and Wellington terminals. The Interislander Onboard Magazine is a colourful tourism magazine with small font but good colour contrast and colourful images promoting New Zealand. " A more detailed or larger site map is available at the location or upon request. Interislander uses a range of media to promote its brand and services to New Zealanders and tourists.
      • A more detailed or larger site map is available at the location or upon request.
  • Arriving and Getting In:

    • Brochures:

      • The terminals are not on designated bus routes, however a shuttle bus is available from the Wellington railway station. This does not accommodate access citizens using wheelchairs or mobility scooters.
    • Car parking:

      • There are no dedicated parent car parks.
    • Drop off/pick up zone:

      • The Wellington terminal has a number of areas for passengers to be dropped off near the entrance to the Departures building and picked up from the Arrivals building.
      • The drop off/pick up zone is located within 200 metres of the organisation's entrance.
      • There is no shelter over the drop off/pick up zone.
      • There is a kerb curb cut to the pavement or the environment is level.
    • Drop off/pick up zone signage:

      • The drop off/pick up zone is easy to find and well sign posted.
    • Kerb Side:

      • Kerb ramps are provided at both terminals to allow smooth access to the pavement.
      • There is a kerb ramp for changes in level between the car park and footpath.
    • Fixed ramps to the main entrance:

      • The gangway is a long, steady ramp up to Aratere Ferry entrance. For Easy Access passengers who find it difficult to walk long distances a golf cart is provided at each terminal and staff will drive passengers to the entrance of the ferry. A temporary ramp to the ferry is at different levels and may be steep for some, however crew are available to assist as required.
      • Gangway to Aratere Ferry
      • Ramps have a handrail.
    • The identified accessible route to the site:

      • Routes from car parks to the terminal entrances are accessible and clearly marked.
    • The main entrance into the site:

      • There is level access at terminal entrances in Wellington and Picton.
    • Main entrance signage:

      • The main entrance signage at both Terminals is easily identifiable. The Departure building in Wellington is located beyond the Arrivals building and signage is visible when directly in front of the building.
    • Main entrance doorways (this includes gates and turnstiles)

      • Terminals in Wellington and Picton have fully automatic opening doors. Double hinged doors to the gangways are opened by staff and remain open until all passengers are on board.
      • Single swing doors have a minimum width of 760mm.
      • The entrance door swing allows for a 1200mm minimum clear space.
      • Ramps exist for thresholds greater than 20mm.
      • There is a 300mm side panel on hinged doors.
  • Getting around within the site:

    • Customer Service:

      • Staff in the terminals and crew on board Aratere wear identifiable uniforms and name badges. They appear helpful and respectful of all passengers and appear willing to assist with access requirements. Support dogs are welcome in all passenger areas. Kennels are available on the vehicle deck for non-service dogs.
      • There are staff available to help with any access enquiries.
      • There are wheelchairs available.
      • There are two manual wheelchairs available.
      • All support animals are welcomed on premises (e.g. guide, hearing or mobility dogs etc).
    • Communicating Accessibly:

      • There are interpreters available on site.
      • Different languages depending on crew on board: Mandarin, Samoan, Filipino.
      • Communication between the three ships's crews if information requested by passengers using an alternative language to English.
    • Menus:

    • The identified accessible route within the site:

      • Aratere provides an accessible route for foot passengers arriving from the Wellington or Picton terminal and from the vehicle deck via lift access to the passenger lounges and Aratere Premium Plus Lounge. Care is required when using stairs as they are steep.
      • The width of the accessible route within the site is less than 1200mm.
      • You can access all facilities and services within from this accessible route.
      • Lighting levels on this accessible route offer good visibility and viewing.
      • There are steps along the accessible route within the site.
      • The accessible route has fixed obstructions that could impede travel.
      • The layout suggests a welcoming physical environment (e.g. mobile floor stands provide unimpeded travel, or outdoor environment surfaces are well maintained).
    • Signage within the site:

      • The signage throughout Aratere includes good colour contrast with white text, symbols and arrows to provide direction on a blue background. Easy Access is a term used throughout the Interislander fleet for all people with access needs and is used in conjunction with the International Symbol of Access (ISA).
    • Surfaces:

      • Wooden floor surfaces appear slip resistant and provide a visual contrast and tactile pathway throughout Aratere's corridors, cafe and gift shop areas.
      • Easy movement around the site due to short cut carpet pile.
    • Lifts:

      • Aratere's lift provides access from the Vehicle Deck to Passenger Lounges on Deck 4 and the Premium Plus Lounge on Deck 5.
      • All controls (i.e. landing controls, alarm and emergency telephone) are located within a reachable range.
    • Stairs or Steps:

      • The stairs have a slip resistant surface and the edge of each step is painted yellow. White handrails are located on both sides of the stairs. The stair gradient is steep, so use handrails for safety.
      • Stairs do not have handrails.
    • Accessible Reception/ Counter / Ticket Sales

      • Counters in the gift shop and cafe are accessible heights for all access passengers to use with a reachable electronic payment device.
      • There is a counter located on the accessible route.
      • The counter is accessible and has a clear space of 1200mm x 1200mm in front.
      • There is no access space at the service or reception counter.
      • There is at least one seat (with an armrest on at least one side and a usable seat height) available to use while waiting.
      • There is a private room or quieter area available to use for communication or personal requirements.
      • EFTPOS terminals are reachable and usable.
    • Cafe/Restaurant/Bar Area:

      • These premises are licensed.
      • The outdoor area for patrons is not accessible.
      • The cafe/restaurant/bar area is on a single level.
      • There is a level accessible entry into the cafe/restaurant/bar area.
      • Entry doors are easily operable.
      • There is an accessible waiting area available with accessible seating.
      • Highchairs/booster seats are available for children.
      • Electronic payment devices (eg EFTPOS terminals) are reachable and usable for all access customers.
      • Easy movement around the site due to short cut carpet pile.
      • Hard flooring surfaces appear to have a slip resistant surface
      • Natural and artificial lighting levels avoid glare and sudden, abrupt changes in intensity
      • Reflective and polished surfaces are minimised.
      • The passenger lounge food court and bar are located on the accessible route on Deck 4. The food court offers self-service with counters at suitable heights for access passengers using mobility equipment. The Aratere Premium Plus lounge is available to passengers who pay an extra $45 and offers a quiet and comfortable travel experience. The lift provides direct access from the vehicle deck. Premium Plus passengers are treated to complimentary newspapers, magazines, tea, coffee, juices and cookies, as well as beer and wine.
      • Staff are identifiable with a uniform or name badge.
    • Cafe/Restaurant/Bar Accessible Toilet:

      • Aratere Premium Plus Lounge provides an Easy Access toilet facility with a horizontal grabrail along the wall on the right hand side. An Easy Access toilet facility is on Deck 4 near the food court and bar. A second facility is available for Aratere Premium Plus passengers on Deck 5.Separate nursery rooms are available for parents with babies or small children on Deck 4 which include a change table, cot and comfortable seat.
      • An Easy Access toilet facility is located on Deck 4 near the Food Court and Bar. A second facility is available for Aratere Premium Plus passengers on Deck 5.
      • All gender accessible toilets for the cafe/restaurant/bar are in a self-contained compartment with full privacy.
      • All gender accessible toilets are located so access is not via an area restricted to one sex.
      • There is a baby change station or separate parent room available.
      • The toilet pan offers a stable base to transfer from.
      • The accessible toilet is a minimum of 1600mm wide x 1900mm long.
    • Retail Shop:

      • The Gift Shop is located on Deck 4.
      • The shop is on a single level.
      • There is a level accessible entry into the shop.
      • Aisles have a minimum width of 1200mm to allow for pushchairs and mobility equipment.
      • Electronic payment devices (eg. EFTPOS terminals) are reachable and usable.
      • Hard flooring surfaces appear to have a slip resistant surface
      • Retail shop staff are easily identified by a name badge or uniform.
      • The Gift Shop is accessible. Prices of goods are clearly marked.
    • Accessible Toilets:

      • An Easy Access Toilet facility is located on Deck 4 and Deck 5.
      • All gender accessible toilets are in a self-contained compartment with full privacy.
      • There is a baby change station or separate parent room available.
      • Accessible toilets are distributed evenly throughout multi storey buildings.
      • The toilet seat lid can act as a back rest.
      • The toilet pan provides a stable base to transfer from.
      • The accessible toilet is a minimum of 1600mm wide x 1900mm long.
    • Places of assembly, entertainment and recreation:

      • There is a children's play area, video games area, movie theatre and bar on Deck 4. There may be steps with hazard markings into some areas. Crew appear willing to assist as required.
      • Meeting rooms are on the accessible route.
      • Entertainment areas are on the accessible route.
      • Recreation areas are located on the accessible route.
      • There are drinking fountains available.
      • There is no level access and floor space for wheelchair users to be seated with the general audience
      • There is direct access to an accessible toilet.
    • Designated Accessible Areas:

      • The Observation Deck provides seating with backrest support only. There is a high step to enter this area and no grabrails.
      • The designated smoking area is not accessible.
  • Getting out safely:

      • Health and safety procedures and practice is of great importance to all crew with weekly emergency evacuation training and life jacket safety checks.
      • Emergency exits are not completely accessible or hazard free.
      • All fire/smoke doors can stay open automatically during an emergency.
      • There are audible fire alerting devices.
      • Assembly areas (e.g. evacuation point) are on the accessible route.

Learning & Intellectual

Silver

These are the features that the business provides to create a positive accessible experience for customers or visitors with a learning or intellectual impairment.

  • Getting ready to go:

    • The website:

      • www.interislander.co.nz
      • Information on the accessible facilities is also outlined on this organisation's website.
      • The website appears easy to read and find information about Interislander services and timetables, as well as an online booking form. An Accessibility and Special Assistance page provides further information about what access citizens can expect upon arrival at the Wellington and Picton terminals. A ride can be arranged up the gangway for access citizens who find walking long distances difficult. Aratere deck layout plans are available on the website.
    • Brochures:

      • The Interislander's Don't just cross the Strait. Cruise it brochure is well laid out with good colour contrast, photos, travel information and a timetable. Text content, photos and icons convey information in an easy to read format. A site map of the ferry deck layout is available onboard or at the Picton and Wellington terminals. The Interislander Onboard Magazine is a colourful tourism magazine with small font but good colour contrast and colourful images promoting New Zealand. " A more detailed or larger site map is available at the location or upon request. Interislander uses a range of media to promote its brand and services to New Zealanders and tourists.
      • A more detailed or larger site map is available at the location or upon request.
  • Arriving and Getting In:

    • Brochures:

      • The terminals are not on designated bus routes, however a shuttle bus is available from the Wellington railway station. This does not accommodate access citizens using wheelchairs or mobility scooters.
    • Drop off/pick up zone:

      • The Wellington terminal has a number of areas for passengers to be dropped off near the entrance to the Departures building and picked up from the Arrivals building.
      • The drop off/pick up zone is located within 200 metres of the organisation's entrance.
      • There is no shelter over the drop off/pick up zone.
      • There is a kerb curb cut to the pavement or the environment is level.
    • Drop off/pick up zone signage:

      • The drop off/pick up zone is easy to find and well sign posted.
    • Kerb Side:

      • Kerb ramps are provided at both terminals to allow smooth access to the pavement.
      • There is a kerb ramp for changes in level between the car park and footpath.
    • Fixed ramps to the main entrance:

      • The gangway is a long, steady ramp up to Aratere Ferry entrance. For Easy Access passengers who find it difficult to walk long distances a golf cart is provided at each terminal and staff will drive passengers to the entrance of the ferry. A temporary ramp to the ferry is at different levels and may be steep for some, however crew are available to assist as required.
      • Gangway to Aratere Ferry
      • Ramps have a handrail.
    • The identified accessible route to the site:

      • Routes from car parks to the terminal entrances are accessible and clearly marked.
      • The accessible route to the site has a minimum width of 1200mm.
      • There are steps along the access route to the site.
    • The main entrance into the site:

      • There is level access at terminal entrances in Wellington and Picton.
    • Main entrance signage:

      • The main entrance signage at both Terminals is easily identifiable. The Departure building in Wellington is located beyond the Arrivals building and signage is visible when directly in front of the building.
    • Main entrance doorways (this includes gates and turnstiles)

      • Terminals in Wellington and Picton have fully automatic opening doors. Double hinged doors to the gangways are opened by staff and remain open until all passengers are on board.
      • The entrance door swing allows for a 1200mm minimum clear space.
      • Ramps exist for thresholds greater than 20mm.
  • Getting around within the site:

    • Customer Service:

      • Staff in the terminals and crew on board Aratere wear identifiable uniforms and name badges. They appear helpful and respectful of all passengers and appear willing to assist with access requirements. Support dogs are welcome in all passenger areas. Kennels are available on the vehicle deck for non-service dogs.
      • There are staff available to help with any access enquiries.
      • All support animals are welcomed on premises (e.g. guide, hearing or mobility dogs etc).
    • Communicating Accessibly:

      • There are interpreters available on site.
      • Different languages depending on crew on board: Mandarin, Samoan, Filipino.
      • There is information available on DVDs.
      • Communication between the three ships's crews if information requested by passengers using an alternative language to English.
    • Menus:

      • A large print menu is available upon request.
    • The identified accessible route within the site:

      • Aratere provides an accessible route for foot passengers arriving from the Wellington or Picton terminal and from the vehicle deck via lift access to the passenger lounges and Aratere Premium Plus Lounge. Care is required when using stairs as they are steep.
      • The width of the accessible route within the site is less than 1200mm.
      • You can access all facilities and services within from this accessible route.
      • Lighting levels on this accessible route offer good visibility and viewing.
      • There are steps along the accessible route within the site.
      • The accessible route has fixed obstructions that could impede travel.
      • The layout suggests a welcoming physical environment (e.g. mobile floor stands provide unimpeded travel, or outdoor environment surfaces are well maintained).
    • Signage within the site:

      • The signage throughout Aratere includes good colour contrast with white text, symbols and arrows to provide direction on a blue background. Easy Access is a term used throughout the Interislander fleet for all people with access needs and is used in conjunction with the International Symbol of Access (ISA).
    • Surfaces:

      • Wooden floor surfaces appear slip resistant and provide a visual contrast and tactile pathway throughout Aratere's corridors, cafe and gift shop areas.
      • The floor surface covering is plain and clear.
    • Lifts:

      • Aratere's lift provides access from the Vehicle Deck to Passenger Lounges on Deck 4 and the Premium Plus Lounge on Deck 5.
      • All controls (i.e. landing controls, alarm and emergency telephone) are located within a reachable range.
    • Stairs or Steps:

      • The stairs have a slip resistant surface and the edge of each step is painted yellow. White handrails are located on both sides of the stairs. The stair gradient is steep, so use handrails for safety.
      • Stairs do not have handrails.
    • Accessible Reception/ Counter / Ticket Sales

      • Counters in the gift shop and cafe are accessible heights for all access passengers to use with a reachable electronic payment device.
      • There is a counter located on the accessible route.
      • The counter is accessible and has a clear space of 1200mm x 1200mm in front.
      • There is at least one seat (with an armrest on at least one side and a usable seat height) available to use while waiting.
      • There is a private room or quieter area available to use for communication or personal requirements.
      • EFTPOS terminals are reachable and usable.
    • Cafe/Restaurant/Bar Area:

      • These premises are licensed.
      • The outdoor area for patrons is not accessible.
      • The cafe/restaurant/bar area is on a single level.
      • There is a level accessible entry into the cafe/restaurant/bar area.
      • The entrance is clearly illuminated.
      • The entrance is colour contrasted.
      • Entry doors are easily operable.
      • There is an accessible waiting area available with accessible seating.
      • Electronic payment devices (eg EFTPOS terminals) are reachable and usable for all access customers.
      • Hard flooring surfaces appear to have a slip resistant surface
      • The floor surface covering is plain and clear.
      • Natural and artificial lighting levels avoid glare and sudden, abrupt changes in intensity
      • Reflective and polished surfaces are minimised.
      • The passenger lounge food court and bar are located on the accessible route on Deck 4. The food court offers self-service with counters at suitable heights for access passengers using mobility equipment. The Aratere Premium Plus lounge is available to passengers who pay an extra $45 and offers a quiet and comfortable travel experience. The lift provides direct access from the vehicle deck. Premium Plus passengers are treated to complimentary newspapers, magazines, tea, coffee, juices and cookies, as well as beer and wine.
      • Staff are identifiable with a uniform or name badge.
    • Cafe/Restaurant/Bar Accessible Toilet:

      • Aratere Premium Plus Lounge provides an Easy Access toilet facility with a horizontal grabrail along the wall on the right hand side. An Easy Access toilet facility is on Deck 4 near the food court and bar. A second facility is available for Aratere Premium Plus passengers on Deck 5.Separate nursery rooms are available for parents with babies or small children on Deck 4 which include a change table, cot and comfortable seat.
      • An Easy Access toilet facility is located on Deck 4 near the Food Court and Bar. A second facility is available for Aratere Premium Plus passengers on Deck 5.
      • All gender accessible toilets for the cafe/restaurant/bar are in a self-contained compartment with full privacy.
      • All gender accessible toilets are located so access is not via an area restricted to one sex.
      • The toilet pan offers a stable base to transfer from.
      • The accessible toilet is a minimum of 1600mm wide x 1900mm long.
    • Retail Shop:

      • The Gift Shop is located on Deck 4.
      • The shop is on a single level.
      • There is a level accessible entry into the shop.
      • Aisles have a minimum width of 1200mm to allow for pushchairs and mobility equipment.
      • Electronic payment devices (eg. EFTPOS terminals) are reachable and usable.
      • Hard flooring surfaces appear to have a slip resistant surface
      • The floor surface covering in the shop is plain and clear.
      • Retail shop staff are easily identified by a name badge or uniform.
      • The Gift Shop is accessible. Prices of goods are clearly marked.
    • Accessible Toilets:

      • An Easy Access Toilet facility is located on Deck 4 and Deck 5.
      • All gender accessible toilets are in a self-contained compartment with full privacy.
      • Accessible toilets are distributed evenly throughout multi storey buildings.
      • The toilet seat lid can act as a back rest.
      • The toilet pan provides a stable base to transfer from.
      • The accessible toilet is a minimum of 1600mm wide x 1900mm long.
    • Places of assembly, entertainment and recreation:

      • There is a children's play area, video games area, movie theatre and bar on Deck 4. There may be steps with hazard markings into some areas. Crew appear willing to assist as required.
      • Meeting rooms are on the accessible route.
      • Entertainment areas are on the accessible route.
      • Recreation areas are located on the accessible route.
      • There are drinking fountains available.
      • There is no level access and floor space for wheelchair users to be seated with the general audience
      • There is direct access to an accessible toilet.
    • Designated Accessible Areas:

      • The Observation Deck provides seating with backrest support only. There is a high step to enter this area and no grabrails.
      • The designated smoking area is not accessible.
  • Getting out safely:

      • Health and safety procedures and practice is of great importance to all crew with weekly emergency evacuation training and life jacket safety checks.
      • Emergency exits are not completely accessible or hazard free.
      • All fire/smoke doors can stay open automatically during an emergency.
      • There are visual fire alerting devices.
      • There are audible fire alerting devices.
      • Assembly areas (e.g. evacuation point) are on the accessible route.