Breadcrumbs

Interislander Kaiarahi Ferry

Contact Information

Interislander Kaiarahi Ferry
Level 1, Bunny Street, Wellington
-41.279611,174.779197
Phone: 0800 802 802
Fax: Not available
www.greatjourneysofnz.co.nz

Accessibility Report

Summary

Silver

Kaiarahi is the latest passenger ferry to join the Interislander fleet. It provides a safe and comfortable journey across the Cook Strait between the North Island and South Island. For access passengers requiring lift access to passenger lounges the best options would be Aratere or Kaitaki. Interislander is a company that is well on their way to providing an accessible journey for passengers with crew and staff who are knowlegdeable and available to assist when and as required. Toilet facilities at the Picton and Wellington terminals are accessible. Facilities onboard have some limitations and may not be accessible for all.

View the full accessibility report for Interislander Kaiarahi Ferry.

Ratings by Access Group

The Be. Welcome Assessment rates the accessibility of the organisation in each of the following 5 access groups, as well as providing an overall rating:

Overall Rating
Silver 71%
Vision
Silver 73%
Hearing
Silver 73%
Mobility
Silver 71%
Parents
Silver 72%
Learning & Intellectual
Silver 74%

Vision

Silver

These are the features that the business provides to create a positive accessible experience for customers or visitors with a vision impairment.

  • Getting ready to go:

    • The website:

      • www.interislander.co.nz
      • Information on the accessible facilities is also outlined on this organisation's website.
      • The website appears easy to read and find information about Interislander services and timetables, as well as an online booking form. An Accessibility and Special Assistance page provides further information about what access citizens can expect upon arrival at the Wellington and Picton terminals. A ride can be arranged up the gangway for access citizens who find walking long distances difficult. Kaiarahi deck layout plans are available on the website.
    • Brochures:

      • The Interislander's Don't just cross the Strait. Cruise it brochure is well laid out with good colour contrast, photos, travel information and a timetable. Text content, photos and icons convey information in an easy to read format. A site map of the ferry deck layout is available onboard or at the Picton and Wellington terminals. The Interislander Onboard Magazine is a colourful tourism magazine with small font but good colour contrast and colourful images promoting New Zealand.
      • A more detailed or larger site map is available at the location or upon request.
      • Interislander uses a range of media to promote its brand and services.
  • Arriving and Getting In:

    • Bus Stop:

      • The terminals are not on designated bus routes, however a shuttle bus is available from the Wellington railway station. This does not accommodate access citizens using wheelchairs or mobility scooters.
    • Car parking:

      • There is accessible car parking.
      • The accessible parking is easy to find and well sign posted.
      • There is no shelter over the accessible car parking.
    • Drop off/pick up zone:

      • The Wellington terminal has a number of areas for passengers to be dropped off near the entrance to the Departures building and picked up from the Arrivals building.
      • The drop off/pick up zone is located within 200 metres of the organisation's entrance.
      • There is no shelter over the drop off/pick up zone.
      • There is a kerb curb cut to the pavement or the environment is level.
    • Drop off/pick up zone signage:

      • It is recommended access citizens use public drop off areas at the Wellington Terminal and specifically marked areas in Picton.
      • The drop off/pick up zone is easy to find and well sign posted.
    • Kerb Side:

      • Kerb ramps are provided at both terminals to allow smooth access to the pavement.
      • There is a kerb ramp for changes in level between the car park and footpath.
    • Fixed ramps to the main entrance:

      • The gangway is a long, steady ramp up to Kaiarahi Ferry entrance. For Easy Access passengers who find it difficult to walk long distances a golf cart is provided at each terminal and staff will drive passengers to the entrance of the ferry. A temporary ramp into the ferry is at different levels and may be steep for some, however crew are available to assist as required.
      • Gangway to Kaiarahi Ferry
      • Ramps have a handrail.
    • The identified accessible route to the site:

      • Routes from car parks to the terminal entrances are accessible and clearly marked.
      • The accessible route to the site has a minimum width of 1200mm.
      • There are no tactile indicators installed to help navigate to the main entrance.
      • There are steps along the access route to the site.
    • The main entrance into the site:

      • There is level access at terminal entrances in Wellington and Picton.
    • Main entrance signage:

      • The main entrance signage at both terminals is easily identifiable. The Departure building in Wellington is located beyond the Arrivals building and signage is visible when directly in front of the building.
    • Main entrance doorways (this includes gates and turnstiles)

      • Terminals in Wellington and Picton have fully automatic opening doors. Double hinged doors to the gangways are opened by staff and remain open until all passengers are on board.
      • The entrance door swing allows for a 1200mm minimum clear space.
      • Ramps exist for thresholds greater than 20mm.
  • Getting around within the site:

    • Customer Service:

      • Staff in the terminals and crew on board Kaiarahi wear identifiable uniforms and name badges. They appear helpful and respectful of all passengers and appear willing to assist with any access requirements. Support dogs are welcome in all passengers areas. Kennels are available on the vehicle deck for non-service dogs.
      • There are staff available to help with any access enquiries.
      • All support animals are welcomed on premises (e.g. guide, hearing or mobility dogs etc).
    • Communicating Accessibly:

      • There are interpreters available on site.
      • Different languages depending on crew on board: Mandarin, Samoan, Philippino.
      • There is information available on DVDs.
      • There is a loud speaker available to provide information.
      • " Communication between the three ships' crews can be arranged if information is requested by passengers using an alternative language to English.
    • Menus:

      • A large print menu is available upon request.
    • Pricing Information:

      • Price tags have large print.
    • The identified accessible route within the site:

      • The accessible route at the time of the assessment was compromised due to the lift being out of order. Passengers requiring Easy Access were contacted by Interislander staff and arranged to travel aboard other accessible ships prior to the day of departure. The route from the Passenger Lounge along the gangway to the terminal is uncovered. Care is required when using stairs.
      • The width of the accessible route within the site is less than 1200mm.
      • There are permanently fixed objects that are not detectable by a person using a cane.
      • There are facilities and services within the site that are not immediately accessible from this accessible route.
      • Lighting levels on this accessible route offer good visibility and viewing.
      • There are steps along the accessible route within the site.
      • The accessible route has fixed obstructions that could impede travel.
      • The layout suggests a welcoming physical environment (e.g. mobile floor stands provide unimpeded travel, or outdoor environment surfaces are well maintained).
    • Signage within the site:

      • Signage throughout Kaiarahi includes good colour contrast with white text, symbols and arrows to provide direction on a blue background. Easy Access is a term used throughout Interislander for all people with access needs and is used in conjunction with the International Symbol of Access (ISA).
    • Sensory options:

    • Surfaces:

      • Wooden floor surfaces appear slip resistant and provide a visual contrast and tactile pathway throughout Kaiarahi's corridors, cafe and gift shop areas.
      • The floor surface covering is plain and clear.
      • Tactile indicators are not installed on the accessible route
    • Lifts:

      • At the time of assessment the accessible lift was out of order.
    • Stairs or Steps:

      • The stairs have a slip resistant surface and the edge of each step is painted yellow. White handrails are located on both sides of the stairs. The stair gradient is steep, so use handrails for safety.
      • Stairs do not have handrails.
    • Accessible Reception/ Counter / Ticket Sales

      • Counters in the gift shop and cafe are accessible heights for all access passengers to use with a reachable electronic payment device.
      • There is a counter located on the accessible route.
      • The counter is accessible and has a clear space of 1200mm x 1200mm in front.
      • There is a private room or quieter area available to use for communication or personal requirements.
      • EFTPOS terminals are reachable and usable.
    • Cafe/Restaurant/Bar Area:

      • These premises are licensed.
      • The outdoor area for patrons is not accessible.
      • The cafe/restaurant/bar area is on a single level.
      • There is a level accessible entry into the cafe/restaurant/bar area.
      • The entrance is clearly illuminated.
      • The entrance is colour contrasted.
      • Entry doors are easily operable.
      • There is an accessible waiting area available with accessible seating.
      • Electronic payment devices (eg EFTPOS terminals) are reachable and usable for all access customers.
      • Hard flooring surfaces appear to have a slip resistant surface
      • The floor surface covering is plain and clear.
      • Natural and artificial lighting levels avoid glare and sudden, abrupt changes in intensity
      • Reflective and polished surfaces are minimised.
      • Staff are identifiable with a uniform or name badge.
      • The Local Heroes Cafe and bar are located on Deck 7. The cafe offers self-service with counters at suitable heights for access passengers using mobility equipment. The Premium Plus lounge option is available to passengers who pay an extra $45 and offers a quiet and comfortable way to travel the Cook Strait. The Kaiarahi Premium Plus Lounge was accessible by stairs at the time of the assessment due to the lift being out of order. Easy Access Passengers requiring lift access were redirected to alternative ferry options with working lifts prior to departure. Premium Plus passengers are treated to complimentary newspapers, magazines, tea, coffee, juices and cookies, as well as beer and wine.Staff are identifiable with a uniform or name badge.
    • Cafe/Restaurant/Bar Accessible Toilet:

      • The Easy Access toilet facility in the Passenger Lounge (Deck 7) has two fold-down rails on both sides of the toilet pan. There is sufficient space for mobility equipment to turn. Kaiarahi Premium Plus Lounge provides an Easy Access toilet facility with one grabrail on the right hand side of the toilet pan and no grab rail on the wall. At the time of assessment the Premium Plus Lounge was not accessible for passengers requiring lift access due to it being out of order.A second facility is available for Premium Plus passengers however this is not on the accessible route (due to the broken lift).Separate Nursery Rooms are available for parents with babies or small children on Deck 7 and include a change table, cot and comfortable seat.
      • An Easy Access toilet facility is located on Deck 7 near the cafe and bar. A second facility is available for Premium Plus passengers however this is not on the accessible route (due to the lift not working at time of assessment).
      • All gender accessible toilets for the cafe/restaurant/bar are in a self-contained compartment with full privacy.
      • All gender accessible toilets are located so access is not via an area restricted to one sex.
      • The toilet pan offers a stable base to transfer from.
      • The accessible toilet is a minimum of 1600mm wide x 1900mm long.
    • Retail Shop:

      • The Gift Shop is located on Deck 7.
      • The shop is on a single level.
      • There is a level accessible entry into the shop.
      • Aisles have a minimum width of 1200mm to allow for pushchairs and mobility equipment.
      • Electronic payment devices (eg. EFTPOS terminals) are reachable and usable.
      • Hard flooring surfaces appear to have a slip resistant surface
      • The floor surface covering in the shop is plain and clear.
      • Retail shop staff are easily identified by a name badge or uniform.
      • The Gift Shop is accessible. Prices of goods are clearly marked.
    • Accessible Toilets:

      • Deck 7 and Deck 8
      • All gender accessible toilets are in a self-contained compartment with full privacy.
      • Accessible toilets are distributed evenly throughout multi storey buildings.
      • The toilet seat lid can act as a back rest.
      • The toilet pan provides a stable base to transfer from.
      • The accessible toilet is a minimum of 1600mm wide x 1900mm long.
    • Places of assembly, entertainment and recreation:

      • Kaiarahi provides a number of passenger lounges, a separate children's play area with televisions, seating options and tables. At the time of assessment these were accessible for passengers able to manage stairs.
      • Meeting rooms are not located on the accessible route.
      • Entertainment areas are not located on the accessible route.
      • Recreation areas are not located on the accessible route.
      • There is direct access to an accessible toilet.
    • Designated Accessible Areas:

      • The Observation Deck provides seating with backrest support.
      • The designated smoking area is not accessible.
  • Getting out safely:

      • Health and safety procedures and practice is of great importance to all crew with weekly emergency evacuation training and life jacket safety checks.
      • Emergency exits are not completely accessible or hazard free.
      • All fire/smoke doors can stay open automatically during an emergency.
      • There are visual fire alerting devices.
      • There are audible fire alerting devices.

Hearing

Silver

These are the features that the business provides to create a positive accessible experience for customers or visitors who are Deaf or have a hearing impairment.

  • Getting ready to go:

    • The website:

      • www.interislander.co.nz
      • Information on the accessible facilities is also outlined on this organisation's website.
      • The website appears easy to read and find information about Interislander services and timetables, as well as an online booking form. An Accessibility and Special Assistance page provides further information about what access citizens can expect upon arrival at the Wellington and Picton terminals. A ride can be arranged up the gangway for access citizens who find walking long distances difficult. Kaiarahi deck layout plans are available on the website.
    • Brochures:

      • The Interislander's Don't just cross the Strait. Cruise it brochure is well laid out with good colour contrast, photos, travel information and a timetable. Text content, photos and icons convey information in an easy to read format. A site map of the ferry deck layout is available onboard or at the Picton and Wellington terminals. The Interislander Onboard Magazine is a colourful tourism magazine with small font but good colour contrast and colourful images promoting New Zealand.
      • A more detailed or larger site map is available at the location or upon request.
      • Interislander uses a range of media to promote its brand and services.
  • Arriving and Getting In:

    • Bus Stop:

      • The terminals are not on designated bus routes, however a shuttle bus is available from the Wellington railway station. This does not accommodate access citizens using wheelchairs or mobility scooters.
    • Drop off/pick up zone:

      • The Wellington terminal has a number of areas for passengers to be dropped off near the entrance to the Departures building and picked up from the Arrivals building.
      • The drop off/pick up zone is located within 200 metres of the organisation's entrance.
      • There is no shelter over the drop off/pick up zone.
      • There is a kerb curb cut to the pavement or the environment is level.
    • Drop off/pick up zone signage:

      • It is recommended access citizens use public drop off areas at the Wellington Terminal and specifically marked areas in Picton.
      • The drop off/pick up zone is easy to find and well sign posted.
    • Kerb Side:

      • Kerb ramps are provided at both terminals to allow smooth access to the pavement.
    • Fixed ramps to the main entrance:

      • The gangway is a long, steady ramp up to Kaiarahi Ferry entrance. For Easy Access passengers who find it difficult to walk long distances a golf cart is provided at each terminal and staff will drive passengers to the entrance of the ferry. A temporary ramp into the ferry is at different levels and may be steep for some, however crew are available to assist as required.
      • Ramps have a handrail.
    • The identified accessible route to the site:

      • Routes from car parks to the terminal entrances are accessible and clearly marked.
    • The main entrance into the site:

      • There is level access at terminal entrances in Wellington and Picton.
    • Main entrance signage:

      • The main entrance signage at both terminals is easily identifiable. The Departure building in Wellington is located beyond the Arrivals building and signage is visible when directly in front of the building.
    • Main entrance doorways (this includes gates and turnstiles)

      • Terminals in Wellington and Picton have fully automatic opening doors. Double hinged doors to the gangways are opened by staff and remain open until all passengers are on board.
      • Ramps exist for thresholds greater than 20mm.
  • Getting around within the site:

    • Customer Service:

      • Staff in the terminals and crew on board Kaiarahi wear identifiable uniforms and name badges. They appear helpful and respectful of all passengers and appear willing to assist with any access requirements. Support dogs are welcome in all passengers areas. Kennels are available on the vehicle deck for non-service dogs.
      • There are staff available to help with any access enquiries.
      • All support animals are welcomed on premises (e.g. guide, hearing or mobility dogs etc).
    • Communicating Accessibly:

      • There are interpreters available on site.
      • Different languages depending on crew on board: Mandarin, Samoan, Philippino.
      • There is information available on DVDs.
      • Information can be sent out via email.
      • There is a loud speaker available to provide information.
      • " Communication between the three ships' crews can be arranged if information is requested by passengers using an alternative language to English.
    • Menus:

    • The identified accessible route within the site:

      • The accessible route at the time of the assessment was compromised due to the lift being out of order. Passengers requiring Easy Access were contacted by Interislander staff and arranged to travel aboard other accessible ships prior to the day of departure. The route from the Passenger Lounge along the gangway to the terminal is uncovered. Care is required when using stairs.
      • The width of the accessible route within the site is less than 1200mm.
      • There are facilities and services within the site that are not immediately accessible from this accessible route.
      • Lighting levels on this accessible route offer good visibility and viewing.
      • The layout suggests a welcoming physical environment (e.g. mobile floor stands provide unimpeded travel, or outdoor environment surfaces are well maintained).
    • Signage within the site:

      • Signage throughout Kaiarahi includes good colour contrast with white text, symbols and arrows to provide direction on a blue background. Easy Access is a term used throughout Interislander for all people with access needs and is used in conjunction with the International Symbol of Access (ISA).
    • Sensory options:

      • A listening system exists.
    • Surfaces:

      • Wooden floor surfaces appear slip resistant and provide a visual contrast and tactile pathway throughout Kaiarahi's corridors, cafe and gift shop areas.
    • Lifts:

      • At the time of assessment the accessible lift was out of order.
    • Stairs or Steps:

      • The stairs have a slip resistant surface and the edge of each step is painted yellow. White handrails are located on both sides of the stairs. The stair gradient is steep, so use handrails for safety.
      • Stairs do not have handrails.
    • Accessible Reception/ Counter / Ticket Sales

      • Counters in the gift shop and cafe are accessible heights for all access passengers to use with a reachable electronic payment device.
      • There is a counter located on the accessible route.
      • The counter is accessible and has a clear space of 1200mm x 1200mm in front.
      • There is a private room or quieter area available to use for communication or personal requirements.
      • EFTPOS terminals are reachable and usable.
    • Cafe/Restaurant/Bar Area:

      • These premises are licensed.
      • The outdoor area for patrons is not accessible.
      • The cafe/restaurant/bar area is on a single level.
      • There is a level accessible entry into the cafe/restaurant/bar area.
      • Entry doors are easily operable.
      • There is an accessible waiting area available with accessible seating.
      • Electronic payment devices (eg EFTPOS terminals) are reachable and usable for all access customers.
      • Hard flooring surfaces appear to have a slip resistant surface
      • Natural and artificial lighting levels avoid glare and sudden, abrupt changes in intensity
      • Reflective and polished surfaces are minimised.
      • Staff are identifiable with a uniform or name badge.
      • The Local Heroes Cafe and bar are located on Deck 7. The cafe offers self-service with counters at suitable heights for access passengers using mobility equipment. The Premium Plus lounge option is available to passengers who pay an extra $45 and offers a quiet and comfortable way to travel the Cook Strait. The Kaiarahi Premium Plus Lounge was accessible by stairs at the time of the assessment due to the lift being out of order. Easy Access Passengers requiring lift access were redirected to alternative ferry options with working lifts prior to departure. Premium Plus passengers are treated to complimentary newspapers, magazines, tea, coffee, juices and cookies, as well as beer and wine.Staff are identifiable with a uniform or name badge.
    • Cafe/Restaurant/Bar Accessible Toilet:

      • The Easy Access toilet facility in the Passenger Lounge (Deck 7) has two fold-down rails on both sides of the toilet pan. There is sufficient space for mobility equipment to turn. Kaiarahi Premium Plus Lounge provides an Easy Access toilet facility with one grabrail on the right hand side of the toilet pan and no grab rail on the wall. At the time of assessment the Premium Plus Lounge was not accessible for passengers requiring lift access due to it being out of order.A second facility is available for Premium Plus passengers however this is not on the accessible route (due to the broken lift).Separate Nursery Rooms are available for parents with babies or small children on Deck 7 and include a change table, cot and comfortable seat.
      • An Easy Access toilet facility is located on Deck 7 near the cafe and bar. A second facility is available for Premium Plus passengers however this is not on the accessible route (due to the lift not working at time of assessment).
      • All gender accessible toilets for the cafe/restaurant/bar are in a self-contained compartment with full privacy.
      • All gender accessible toilets are located so access is not via an area restricted to one sex.
      • The toilet pan offers a stable base to transfer from.
      • The accessible toilet is a minimum of 1600mm wide x 1900mm long.
    • Retail Shop:

      • The Gift Shop is located on Deck 7.
      • The shop is on a single level.
      • There is a level accessible entry into the shop.
      • Aisles have a minimum width of 1200mm to allow for pushchairs and mobility equipment.
      • Electronic payment devices (eg. EFTPOS terminals) are reachable and usable.
      • Hard flooring surfaces appear to have a slip resistant surface
      • Retail shop staff are easily identified by a name badge or uniform.
      • The Gift Shop is accessible. Prices of goods are clearly marked.
    • Accessible Toilets:

      • Deck 7 and Deck 8
      • All gender accessible toilets are in a self-contained compartment with full privacy.
      • Accessible toilets are distributed evenly throughout multi storey buildings.
      • The toilet seat lid can act as a back rest.
      • The toilet pan provides a stable base to transfer from.
      • The accessible toilet is a minimum of 1600mm wide x 1900mm long.
    • Places of assembly, entertainment and recreation:

      • Kaiarahi provides a number of passenger lounges, a separate children's play area with televisions, seating options and tables. At the time of assessment these were accessible for passengers able to manage stairs.
      • Meeting rooms are not located on the accessible route.
      • Entertainment areas are not located on the accessible route.
      • Recreation areas are not located on the accessible route.
      • There is direct access to an accessible toilet.
    • Designated Accessible Areas:

      • The Observation Deck provides seating with backrest support.
      • The designated smoking area is not accessible.
  • Getting out safely:

      • Health and safety procedures and practice is of great importance to all crew with weekly emergency evacuation training and life jacket safety checks.
      • Emergency exits are not completely accessible or hazard free.
      • All fire/smoke doors can stay open automatically during an emergency.
      • There are audible fire alerting devices.

Mobility

Silver

These are the features that the business provides to create a positive accessible experience for customers or visitors with a mobility impairment.

  • Getting ready to go:

    • The website:

      • www.interislander.co.nz
      • Information on the accessible facilities is also outlined on this organisation's website.
      • The website appears easy to read and find information about Interislander services and timetables, as well as an online booking form. An Accessibility and Special Assistance page provides further information about what access citizens can expect upon arrival at the Wellington and Picton terminals. A ride can be arranged up the gangway for access citizens who find walking long distances difficult. Kaiarahi deck layout plans are available on the website.
    • Brochures:

      • The Interislander's Don't just cross the Strait. Cruise it brochure is well laid out with good colour contrast, photos, travel information and a timetable. Text content, photos and icons convey information in an easy to read format. A site map of the ferry deck layout is available onboard or at the Picton and Wellington terminals. The Interislander Onboard Magazine is a colourful tourism magazine with small font but good colour contrast and colourful images promoting New Zealand.
      • A more detailed or larger site map is available at the location or upon request.
      • Interislander uses a range of media to promote its brand and services.
  • Arriving and Getting In:

    • Bus Stop:

      • The terminals are not on designated bus routes, however a shuttle bus is available from the Wellington railway station. This does not accommodate access citizens using wheelchairs or mobility scooters.
    • Car parking:

      • There is accessible car parking.
      • The accessible parking is easy to find and well sign posted.
      • There is no shelter over the accessible car parking.
    • Drop off/pick up zone:

      • The Wellington terminal has a number of areas for passengers to be dropped off near the entrance to the Departures building and picked up from the Arrivals building.
      • The drop off/pick up zone is located within 200 metres of the organisation's entrance.
      • There is no shelter over the drop off/pick up zone.
      • There is a kerb curb cut to the pavement or the environment is level.
    • Drop off/pick up zone signage:

      • It is recommended access citizens use public drop off areas at the Wellington Terminal and specifically marked areas in Picton.
      • The drop off/pick up zone is easy to find and well sign posted.
    • Kerb Side:

      • Kerb ramps are provided at both terminals to allow smooth access to the pavement.
      • There is a kerb ramp for changes in level between the car park and footpath.
    • Fixed ramps to the main entrance:

      • The gangway is a long, steady ramp up to Kaiarahi Ferry entrance. For Easy Access passengers who find it difficult to walk long distances a golf cart is provided at each terminal and staff will drive passengers to the entrance of the ferry. A temporary ramp into the ferry is at different levels and may be steep for some, however crew are available to assist as required.
      • Gangway to Kaiarahi Ferry
      • Ramps have a handrail.
    • The identified accessible route to the site:

      • Routes from car parks to the terminal entrances are accessible and clearly marked.
      • The accessible route to the site has a minimum width of 1200mm.
      • There are steps along the access route to the site.
    • The main entrance into the site:

      • There is level access at terminal entrances in Wellington and Picton.
    • Main entrance signage:

      • The main entrance signage at both terminals is easily identifiable. The Departure building in Wellington is located beyond the Arrivals building and signage is visible when directly in front of the building.
    • Main entrance doorways (this includes gates and turnstiles)

      • Terminals in Wellington and Picton have fully automatic opening doors. Double hinged doors to the gangways are opened by staff and remain open until all passengers are on board.
      • Single swing doors have a minimum width of 760mm.
      • The entrance door swing allows for a 1200mm minimum clear space.
      • Ramps exist for thresholds greater than 20mm.
      • There is a 300mm side panel on hinged doors.
  • Getting around within the site:

    • Customer Service:

      • Staff in the terminals and crew on board Kaiarahi wear identifiable uniforms and name badges. They appear helpful and respectful of all passengers and appear willing to assist with any access requirements. Support dogs are welcome in all passengers areas. Kennels are available on the vehicle deck for non-service dogs.
      • There are staff available to help with any access enquiries.
      • There are wheelchairs available.
      • There are two manual wheelchairs available.
      • All support animals are welcomed on premises (e.g. guide, hearing or mobility dogs etc).
    • Communicating Accessibly:

      • There are interpreters available on site.
      • Different languages depending on crew on board: Mandarin, Samoan, Philippino.
      • " Communication between the three ships' crews can be arranged if information is requested by passengers using an alternative language to English.
    • Menus:

    • The identified accessible route within the site:

      • The accessible route at the time of the assessment was compromised due to the lift being out of order. Passengers requiring Easy Access were contacted by Interislander staff and arranged to travel aboard other accessible ships prior to the day of departure. The route from the Passenger Lounge along the gangway to the terminal is uncovered. Care is required when using stairs.
      • The width of the accessible route within the site is less than 1200mm.
      • There are facilities and services within the site that are not immediately accessible from this accessible route.
      • Lighting levels on this accessible route offer good visibility and viewing.
      • There are steps along the accessible route within the site.
      • The accessible route has fixed obstructions that could impede travel.
      • The layout suggests a welcoming physical environment (e.g. mobile floor stands provide unimpeded travel, or outdoor environment surfaces are well maintained).
    • Signage within the site:

      • Signage throughout Kaiarahi includes good colour contrast with white text, symbols and arrows to provide direction on a blue background. Easy Access is a term used throughout Interislander for all people with access needs and is used in conjunction with the International Symbol of Access (ISA).
    • Surfaces:

      • Wooden floor surfaces appear slip resistant and provide a visual contrast and tactile pathway throughout Kaiarahi's corridors, cafe and gift shop areas.
      • Easy movement around the site due to short cut carpet pile.
    • Lifts:

      • At the time of assessment the accessible lift was out of order.
    • Stairs or Steps:

      • The stairs have a slip resistant surface and the edge of each step is painted yellow. White handrails are located on both sides of the stairs. The stair gradient is steep, so use handrails for safety.
      • Stairs do not have handrails.
    • Accessible Reception/ Counter / Ticket Sales

      • Counters in the gift shop and cafe are accessible heights for all access passengers to use with a reachable electronic payment device.
      • There is a counter located on the accessible route.
      • The counter is accessible and has a clear space of 1200mm x 1200mm in front.
      • There is no access space at the service or reception counter.
      • There is a private room or quieter area available to use for communication or personal requirements.
      • EFTPOS terminals are reachable and usable.
    • Cafe/Restaurant/Bar Area:

      • These premises are licensed.
      • The outdoor area for patrons is not accessible.
      • The cafe/restaurant/bar area is on a single level.
      • There is a level accessible entry into the cafe/restaurant/bar area.
      • Entry doors are easily operable.
      • There is an accessible waiting area available with accessible seating.
      • Self service items can be reached from a seated position
      • Electronic payment devices (eg EFTPOS terminals) are reachable and usable for all access customers.
      • Easy movement around the site due to short cut carpet pile.
      • Hard flooring surfaces appear to have a slip resistant surface
      • Natural and artificial lighting levels avoid glare and sudden, abrupt changes in intensity
      • Reflective and polished surfaces are minimised.
      • The Local Heroes Cafe and bar are located on Deck 7. The cafe offers self-service with counters at suitable heights for access passengers using mobility equipment. The Premium Plus lounge option is available to passengers who pay an extra $45 and offers a quiet and comfortable way to travel the Cook Strait. The Kaiarahi Premium Plus Lounge was accessible by stairs at the time of the assessment due to the lift being out of order. Easy Access Passengers requiring lift access were redirected to alternative ferry options with working lifts prior to departure. Premium Plus passengers are treated to complimentary newspapers, magazines, tea, coffee, juices and cookies, as well as beer and wine.Staff are identifiable with a uniform or name badge.
      • Staff are identifiable with a uniform or name badge.
    • Cafe/Restaurant/Bar Accessible Toilet:

      • The Easy Access toilet facility in the Passenger Lounge (Deck 7) has two fold-down rails on both sides of the toilet pan. There is sufficient space for mobility equipment to turn. Kaiarahi Premium Plus Lounge provides an Easy Access toilet facility with one grabrail on the right hand side of the toilet pan and no grab rail on the wall. At the time of assessment the Premium Plus Lounge was not accessible for passengers requiring lift access due to it being out of order.A second facility is available for Premium Plus passengers however this is not on the accessible route (due to the broken lift).Separate Nursery Rooms are available for parents with babies or small children on Deck 7 and include a change table, cot and comfortable seat.
      • An Easy Access toilet facility is located on Deck 7 near the cafe and bar. A second facility is available for Premium Plus passengers however this is not on the accessible route (due to the lift not working at time of assessment).
      • All gender accessible toilets for the cafe/restaurant/bar are in a self-contained compartment with full privacy.
      • All gender accessible toilets are located so access is not via an area restricted to one sex.
      • The toilet pan offers a stable base to transfer from.
      • The accessible toilet is a minimum of 1600mm wide x 1900mm long.
      • The washbasin is not reachable from the toilet seat.
    • Retail Shop:

      • The Gift Shop is located on Deck 7.
      • The shop is on a single level.
      • There is a level accessible entry into the shop.
      • Aisles have a minimum width of 1200mm to allow for pushchairs and mobility equipment.
      • Electronic payment devices (eg. EFTPOS terminals) are reachable and usable.
      • Hard flooring surfaces appear to have a slip resistant surface
      • Retail shop staff are easily identified by a name badge or uniform.
      • The Gift Shop is accessible. Prices of goods are clearly marked.
    • Accessible Toilets:

      • Deck 7 and Deck 8
      • All gender accessible toilets are in a self-contained compartment with full privacy.
      • Accessible toilets are distributed evenly throughout multi storey buildings.
      • The toilet seat lid can act as a back rest.
      • The toilet pan provides a stable base to transfer from.
      • The accessible toilet is a minimum of 1600mm wide x 1900mm long.
      • The washbasin is not reachable from the toilet seat.
    • Places of assembly, entertainment and recreation:

      • Kaiarahi provides a number of passenger lounges, a separate children's play area with televisions, seating options and tables. At the time of assessment these were accessible for passengers able to manage stairs.
      • Meeting rooms are not located on the accessible route.
      • Entertainment areas are not located on the accessible route.
      • Recreation areas are not located on the accessible route.
      • There is direct access to an accessible toilet.
    • Designated Accessible Areas:

      • The Observation Deck provides seating with backrest support.
      • The designated smoking area is not accessible.
  • Getting out safely:

      • Health and safety procedures and practice is of great importance to all crew with weekly emergency evacuation training and life jacket safety checks.
      • Emergency exits are not completely accessible or hazard free.
      • All fire/smoke doors can stay open automatically during an emergency.
      • There are audible fire alerting devices.

Parents

Silver

These are the features that the business provides to create a positive accessible experience for customers or visitors with young children.

  • Getting ready to go:

    • The website:

      • www.interislander.co.nz
      • Information on the accessible facilities is also outlined on this organisation's website.
      • The website appears easy to read and find information about Interislander services and timetables, as well as an online booking form. An Accessibility and Special Assistance page provides further information about what access citizens can expect upon arrival at the Wellington and Picton terminals. A ride can be arranged up the gangway for access citizens who find walking long distances difficult. Kaiarahi deck layout plans are available on the website.
    • Brochures:

      • The Interislander's Don't just cross the Strait. Cruise it brochure is well laid out with good colour contrast, photos, travel information and a timetable. Text content, photos and icons convey information in an easy to read format. A site map of the ferry deck layout is available onboard or at the Picton and Wellington terminals. The Interislander Onboard Magazine is a colourful tourism magazine with small font but good colour contrast and colourful images promoting New Zealand.
      • A more detailed or larger site map is available at the location or upon request.
      • Interislander uses a range of media to promote its brand and services.
  • Arriving and Getting In:

    • Bus Stop:

      • The terminals are not on designated bus routes, however a shuttle bus is available from the Wellington railway station. This does not accommodate access citizens using wheelchairs or mobility scooters.
    • Car parking:

      • There are no dedicated parent car parks.
    • Drop off/pick up zone:

      • The Wellington terminal has a number of areas for passengers to be dropped off near the entrance to the Departures building and picked up from the Arrivals building.
      • The drop off/pick up zone is located within 200 metres of the organisation's entrance.
      • There is no shelter over the drop off/pick up zone.
      • There is a kerb curb cut to the pavement or the environment is level.
    • Drop off/pick up zone signage:

      • It is recommended access citizens use public drop off areas at the Wellington Terminal and specifically marked areas in Picton.
      • The drop off/pick up zone is easy to find and well sign posted.
    • Kerb Side:

      • Kerb ramps are provided at both terminals to allow smooth access to the pavement.
      • There is a kerb ramp for changes in level between the car park and footpath.
    • Fixed ramps to the main entrance:

      • The gangway is a long, steady ramp up to Kaiarahi Ferry entrance. For Easy Access passengers who find it difficult to walk long distances a golf cart is provided at each terminal and staff will drive passengers to the entrance of the ferry. A temporary ramp into the ferry is at different levels and may be steep for some, however crew are available to assist as required.
      • Gangway to Kaiarahi Ferry
      • Ramps have a handrail.
    • The identified accessible route to the site:

      • Routes from car parks to the terminal entrances are accessible and clearly marked.
    • The main entrance into the site:

      • There is level access at terminal entrances in Wellington and Picton.
    • Main entrance signage:

      • The main entrance signage at both terminals is easily identifiable. The Departure building in Wellington is located beyond the Arrivals building and signage is visible when directly in front of the building.
    • Main entrance doorways (this includes gates and turnstiles)

      • Terminals in Wellington and Picton have fully automatic opening doors. Double hinged doors to the gangways are opened by staff and remain open until all passengers are on board.
      • Single swing doors have a minimum width of 760mm.
      • The entrance door swing allows for a 1200mm minimum clear space.
      • Ramps exist for thresholds greater than 20mm.
      • There is a 300mm side panel on hinged doors.
  • Getting around within the site:

    • Customer Service:

      • Staff in the terminals and crew on board Kaiarahi wear identifiable uniforms and name badges. They appear helpful and respectful of all passengers and appear willing to assist with any access requirements. Support dogs are welcome in all passengers areas. Kennels are available on the vehicle deck for non-service dogs.
      • There are staff available to help with any access enquiries.
      • There are wheelchairs available.
      • There are two manual wheelchairs available.
      • All support animals are welcomed on premises (e.g. guide, hearing or mobility dogs etc).
    • Communicating Accessibly:

      • There are interpreters available on site.
      • Different languages depending on crew on board: Mandarin, Samoan, Philippino.
      • " Communication between the three ships' crews can be arranged if information is requested by passengers using an alternative language to English.
    • Menus:

    • The identified accessible route within the site:

      • The accessible route at the time of the assessment was compromised due to the lift being out of order. Passengers requiring Easy Access were contacted by Interislander staff and arranged to travel aboard other accessible ships prior to the day of departure. The route from the Passenger Lounge along the gangway to the terminal is uncovered. Care is required when using stairs.
      • The width of the accessible route within the site is less than 1200mm.
      • There are facilities and services within the site that are not immediately accessible from this accessible route.
      • Lighting levels on this accessible route offer good visibility and viewing.
      • There are steps along the accessible route within the site.
      • The accessible route has fixed obstructions that could impede travel.
      • The layout suggests a welcoming physical environment (e.g. mobile floor stands provide unimpeded travel, or outdoor environment surfaces are well maintained).
    • Signage within the site:

      • Signage throughout Kaiarahi includes good colour contrast with white text, symbols and arrows to provide direction on a blue background. Easy Access is a term used throughout Interislander for all people with access needs and is used in conjunction with the International Symbol of Access (ISA).
    • Surfaces:

      • Wooden floor surfaces appear slip resistant and provide a visual contrast and tactile pathway throughout Kaiarahi's corridors, cafe and gift shop areas.
      • Easy movement around the site due to short cut carpet pile.
    • Lifts:

      • At the time of assessment the accessible lift was out of order.
    • Stairs or Steps:

      • The stairs have a slip resistant surface and the edge of each step is painted yellow. White handrails are located on both sides of the stairs. The stair gradient is steep, so use handrails for safety.
      • Stairs do not have handrails.
    • Accessible Reception/ Counter / Ticket Sales

      • Counters in the gift shop and cafe are accessible heights for all access passengers to use with a reachable electronic payment device.
      • There is a counter located on the accessible route.
      • The counter is accessible and has a clear space of 1200mm x 1200mm in front.
      • There is no access space at the service or reception counter.
      • There is a private room or quieter area available to use for communication or personal requirements.
      • EFTPOS terminals are reachable and usable.
    • Cafe/Restaurant/Bar Area:

      • These premises are licensed.
      • The outdoor area for patrons is not accessible.
      • The cafe/restaurant/bar area is on a single level.
      • There is a level accessible entry into the cafe/restaurant/bar area.
      • Entry doors are easily operable.
      • There is an accessible waiting area available with accessible seating.
      • Highchairs/booster seats are available for children.
      • Electronic payment devices (eg EFTPOS terminals) are reachable and usable for all access customers.
      • Easy movement around the site due to short cut carpet pile.
      • Hard flooring surfaces appear to have a slip resistant surface
      • Natural and artificial lighting levels avoid glare and sudden, abrupt changes in intensity
      • Reflective and polished surfaces are minimised.
      • The Local Heroes Cafe and bar are located on Deck 7. The cafe offers self-service with counters at suitable heights for access passengers using mobility equipment. The Premium Plus lounge option is available to passengers who pay an extra $45 and offers a quiet and comfortable way to travel the Cook Strait. The Kaiarahi Premium Plus Lounge was accessible by stairs at the time of the assessment due to the lift being out of order. Easy Access Passengers requiring lift access were redirected to alternative ferry options with working lifts prior to departure. Premium Plus passengers are treated to complimentary newspapers, magazines, tea, coffee, juices and cookies, as well as beer and wine.Staff are identifiable with a uniform or name badge.
      • Staff are identifiable with a uniform or name badge.
    • Cafe/Restaurant/Bar Accessible Toilet:

      • The Easy Access toilet facility in the Passenger Lounge (Deck 7) has two fold-down rails on both sides of the toilet pan. There is sufficient space for mobility equipment to turn. Kaiarahi Premium Plus Lounge provides an Easy Access toilet facility with one grabrail on the right hand side of the toilet pan and no grab rail on the wall. At the time of assessment the Premium Plus Lounge was not accessible for passengers requiring lift access due to it being out of order.A second facility is available for Premium Plus passengers however this is not on the accessible route (due to the broken lift).Separate Nursery Rooms are available for parents with babies or small children on Deck 7 and include a change table, cot and comfortable seat.
      • An Easy Access toilet facility is located on Deck 7 near the cafe and bar. A second facility is available for Premium Plus passengers however this is not on the accessible route (due to the lift not working at time of assessment).
      • All gender accessible toilets for the cafe/restaurant/bar are in a self-contained compartment with full privacy.
      • All gender accessible toilets are located so access is not via an area restricted to one sex.
      • There is a baby change station or separate parent room available.
      • The toilet pan offers a stable base to transfer from.
      • The accessible toilet is a minimum of 1600mm wide x 1900mm long.
    • Retail Shop:

      • The Gift Shop is located on Deck 7.
      • The shop is on a single level.
      • There is a level accessible entry into the shop.
      • Aisles have a minimum width of 1200mm to allow for pushchairs and mobility equipment.
      • Electronic payment devices (eg. EFTPOS terminals) are reachable and usable.
      • Hard flooring surfaces appear to have a slip resistant surface
      • The Gift Shop is accessible. Prices of goods are clearly marked.
      • Retail shop staff are easily identified by a name badge or uniform.
    • Accessible Toilets:

      • Deck 7 and Deck 8
      • All gender accessible toilets are in a self-contained compartment with full privacy.
      • There is a baby change station or separate parent room available.
      • Accessible toilets are distributed evenly throughout multi storey buildings.
      • The toilet seat lid can act as a back rest.
      • The toilet pan provides a stable base to transfer from.
      • The accessible toilet is a minimum of 1600mm wide x 1900mm long.
    • Places of assembly, entertainment and recreation:

      • Kaiarahi provides a number of passenger lounges, a separate children's play area with televisions, seating options and tables. At the time of assessment these were accessible for passengers able to manage stairs.
      • Meeting rooms are not located on the accessible route.
      • Entertainment areas are not located on the accessible route.
      • Recreation areas are not located on the accessible route.
      • There is direct access to an accessible toilet.
    • Designated Accessible Areas:

      • The Observation Deck provides seating with backrest support.
      • The designated smoking area is not accessible.
  • Getting out safely:

      • Health and safety procedures and practice is of great importance to all crew with weekly emergency evacuation training and life jacket safety checks.
      • Emergency exits are not completely accessible or hazard free.
      • All fire/smoke doors can stay open automatically during an emergency.
      • There are audible fire alerting devices.

Learning & Intellectual

Silver

These are the features that the business provides to create a positive accessible experience for customers or visitors with a learning or intellectual impairment.

  • Getting ready to go:

    • The website:

      • www.interislander.co.nz
      • Information on the accessible facilities is also outlined on this organisation's website.
      • The website appears easy to read and find information about Interislander services and timetables, as well as an online booking form. An Accessibility and Special Assistance page provides further information about what access citizens can expect upon arrival at the Wellington and Picton terminals. A ride can be arranged up the gangway for access citizens who find walking long distances difficult. Kaiarahi deck layout plans are available on the website.
    • Brochures:

      • The Interislander's Don't just cross the Strait. Cruise it brochure is well laid out with good colour contrast, photos, travel information and a timetable. Text content, photos and icons convey information in an easy to read format. A site map of the ferry deck layout is available onboard or at the Picton and Wellington terminals. The Interislander Onboard Magazine is a colourful tourism magazine with small font but good colour contrast and colourful images promoting New Zealand.
      • A more detailed or larger site map is available at the location or upon request.
      • Interislander uses a range of media to promote its brand and services.
  • Arriving and Getting In:

    • Bus Stop:

      • The terminals are not on designated bus routes, however a shuttle bus is available from the Wellington railway station. This does not accommodate access citizens using wheelchairs or mobility scooters.
    • Drop off/pick up zone:

      • The Wellington terminal has a number of areas for passengers to be dropped off near the entrance to the Departures building and picked up from the Arrivals building.
      • The drop off/pick up zone is located within 200 metres of the organisation's entrance.
      • There is no shelter over the drop off/pick up zone.
      • There is a kerb curb cut to the pavement or the environment is level.
    • Drop off/pick up zone signage:

      • It is recommended access citizens use public drop off areas at the Wellington Terminal and specifically marked areas in Picton.
      • The drop off/pick up zone is easy to find and well sign posted.
    • Kerb Side:

      • Kerb ramps are provided at both terminals to allow smooth access to the pavement.
      • There is a kerb ramp for changes in level between the car park and footpath.
    • Fixed ramps to the main entrance:

      • The gangway is a long, steady ramp up to Kaiarahi Ferry entrance. For Easy Access passengers who find it difficult to walk long distances a golf cart is provided at each terminal and staff will drive passengers to the entrance of the ferry. A temporary ramp into the ferry is at different levels and may be steep for some, however crew are available to assist as required.
      • Gangway to Kaiarahi Ferry
      • Ramps have a handrail.
    • The identified accessible route to the site:

      • Routes from car parks to the terminal entrances are accessible and clearly marked.
      • The accessible route to the site has a minimum width of 1200mm.
      • There are steps along the access route to the site.
    • The main entrance into the site:

      • There is level access at terminal entrances in Wellington and Picton.
    • Main entrance signage:

      • The main entrance signage at both terminals is easily identifiable. The Departure building in Wellington is located beyond the Arrivals building and signage is visible when directly in front of the building.
    • Main entrance doorways (this includes gates and turnstiles)

      • Terminals in Wellington and Picton have fully automatic opening doors. Double hinged doors to the gangways are opened by staff and remain open until all passengers are on board.
      • The entrance door swing allows for a 1200mm minimum clear space.
      • Ramps exist for thresholds greater than 20mm.
  • Getting around within the site:

    • Customer Service:

      • Staff in the terminals and crew on board Kaiarahi wear identifiable uniforms and name badges. They appear helpful and respectful of all passengers and appear willing to assist with any access requirements. Support dogs are welcome in all passengers areas. Kennels are available on the vehicle deck for non-service dogs.
      • There are staff available to help with any access enquiries.
      • All support animals are welcomed on premises (e.g. guide, hearing or mobility dogs etc).
    • Communicating Accessibly:

      • There are interpreters available on site.
      • Different languages depending on crew on board: Mandarin, Samoan, Philippino.
      • There is information available on DVDs.
      • " Communication between the three ships' crews can be arranged if information is requested by passengers using an alternative language to English.
    • Menus:

      • A large print menu is available upon request.
    • The identified accessible route within the site:

      • The accessible route at the time of the assessment was compromised due to the lift being out of order. Passengers requiring Easy Access were contacted by Interislander staff and arranged to travel aboard other accessible ships prior to the day of departure. The route from the Passenger Lounge along the gangway to the terminal is uncovered. Care is required when using stairs.
      • The width of the accessible route within the site is less than 1200mm.
      • There are facilities and services within the site that are not immediately accessible from this accessible route.
      • Lighting levels on this accessible route offer good visibility and viewing.
      • There are steps along the accessible route within the site.
      • The accessible route has fixed obstructions that could impede travel.
      • The layout suggests a welcoming physical environment (e.g. mobile floor stands provide unimpeded travel, or outdoor environment surfaces are well maintained).
    • Signage within the site:

      • Signage throughout Kaiarahi includes good colour contrast with white text, symbols and arrows to provide direction on a blue background. Easy Access is a term used throughout Interislander for all people with access needs and is used in conjunction with the International Symbol of Access (ISA).
    • Surfaces:

      • Wooden floor surfaces appear slip resistant and provide a visual contrast and tactile pathway throughout Kaiarahi's corridors, cafe and gift shop areas.
      • The floor surface covering is plain and clear.
    • Lifts:

      • At the time of assessment the accessible lift was out of order.
    • Stairs or Steps:

      • The stairs have a slip resistant surface and the edge of each step is painted yellow. White handrails are located on both sides of the stairs. The stair gradient is steep, so use handrails for safety.
      • Stairs do not have handrails.
    • Accessible Reception/ Counter / Ticket Sales

      • Counters in the gift shop and cafe are accessible heights for all access passengers to use with a reachable electronic payment device.
      • There is a counter located on the accessible route.
      • The counter is accessible and has a clear space of 1200mm x 1200mm in front.
      • There is a private room or quieter area available to use for communication or personal requirements.
      • EFTPOS terminals are reachable and usable.
    • Cafe/Restaurant/Bar Area:

      • These premises are licensed.
      • The outdoor area for patrons is not accessible.
      • The cafe/restaurant/bar area is on a single level.
      • There is a level accessible entry into the cafe/restaurant/bar area.
      • The entrance is clearly illuminated.
      • The entrance is colour contrasted.
      • Entry doors are easily operable.
      • There is an accessible waiting area available with accessible seating.
      • Electronic payment devices (eg EFTPOS terminals) are reachable and usable for all access customers.
      • Hard flooring surfaces appear to have a slip resistant surface
      • The floor surface covering is plain and clear.
      • Natural and artificial lighting levels avoid glare and sudden, abrupt changes in intensity
      • Reflective and polished surfaces are minimised.
      • Staff are identifiable with a uniform or name badge.
      • The Local Heroes Cafe and bar are located on Deck 7. The cafe offers self-service with counters at suitable heights for access passengers using mobility equipment. The Premium Plus lounge option is available to passengers who pay an extra $45 and offers a quiet and comfortable way to travel the Cook Strait. The Kaiarahi Premium Plus Lounge was accessible by stairs at the time of the assessment due to the lift being out of order. Easy Access Passengers requiring lift access were redirected to alternative ferry options with working lifts prior to departure. Premium Plus passengers are treated to complimentary newspapers, magazines, tea, coffee, juices and cookies, as well as beer and wine.Staff are identifiable with a uniform or name badge.
    • Cafe/Restaurant/Bar Accessible Toilet:

      • The Easy Access toilet facility in the Passenger Lounge (Deck 7) has two fold-down rails on both sides of the toilet pan. There is sufficient space for mobility equipment to turn. Kaiarahi Premium Plus Lounge provides an Easy Access toilet facility with one grabrail on the right hand side of the toilet pan and no grab rail on the wall. At the time of assessment the Premium Plus Lounge was not accessible for passengers requiring lift access due to it being out of order.A second facility is available for Premium Plus passengers however this is not on the accessible route (due to the broken lift).Separate Nursery Rooms are available for parents with babies or small children on Deck 7 and include a change table, cot and comfortable seat.
      • An Easy Access toilet facility is located on Deck 7 near the cafe and bar. A second facility is available for Premium Plus passengers however this is not on the accessible route (due to the lift not working at time of assessment).
      • All gender accessible toilets for the cafe/restaurant/bar are in a self-contained compartment with full privacy.
      • All gender accessible toilets are located so access is not via an area restricted to one sex.
      • The toilet pan offers a stable base to transfer from.
      • The accessible toilet is a minimum of 1600mm wide x 1900mm long.
    • Retail Shop:

      • The Gift Shop is located on Deck 7.
      • The shop is on a single level.
      • There is a level accessible entry into the shop.
      • Aisles have a minimum width of 1200mm to allow for pushchairs and mobility equipment.
      • Electronic payment devices (eg. EFTPOS terminals) are reachable and usable.
      • Hard flooring surfaces appear to have a slip resistant surface
      • The floor surface covering in the shop is plain and clear.
      • Retail shop staff are easily identified by a name badge or uniform.
      • The Gift Shop is accessible. Prices of goods are clearly marked.
    • Accessible Toilets:

      • Deck 7 and Deck 8
      • All gender accessible toilets are in a self-contained compartment with full privacy.
      • Accessible toilets are distributed evenly throughout multi storey buildings.
      • The toilet seat lid can act as a back rest.
      • The toilet pan provides a stable base to transfer from.
      • The accessible toilet is a minimum of 1600mm wide x 1900mm long.
    • Places of assembly, entertainment and recreation:

      • Kaiarahi provides a number of passenger lounges, a separate children's play area with televisions, seating options and tables. At the time of assessment these were accessible for passengers able to manage stairs.
      • Meeting rooms are not located on the accessible route.
      • Entertainment areas are not located on the accessible route.
      • Recreation areas are not located on the accessible route.
      • There is direct access to an accessible toilet.
    • Designated Accessible Areas:

      • The Observation Deck provides seating with backrest support.
      • The designated smoking area is not accessible.
  • Getting out safely:

      • Health and safety procedures and practice is of great importance to all crew with weekly emergency evacuation training and life jacket safety checks.
      • Emergency exits are not completely accessible or hazard free.
      • All fire/smoke doors can stay open automatically during an emergency.
      • There are visual fire alerting devices.
      • There are audible fire alerting devices.