Breadcrumbs

Interislander Kaitaki Ferry

Contact Information

Interislander Kaitaki Ferry
Level 1, Bunny St, Wellington
-41.279611,174.779197
Phone: 0800 802 802
Fax: Not available
www.greatjourneysofnz.co.nz

Accessibility Report

Summary

Silver

The Interislander service generally caters well for all customers. Both check in terminals are easily accessed and have accessible facilities. There are no dedicated access areas for the check in process, however staff are on hand at all times and willing to assist. Boarding and disembarking could present some challenges for customers with mobility impairment. A mobility cart is available to assist and lift access for wheelchair users is available. Staff may need to provide assistance at times and they are again very willing and helpful. If taking a vehicle across, the process is very well organised to cater for the needs of the access customer and staff manage this process very well. On board, the ships are designed to allow easy access to most areas. There are no hearing loops fitted and this may cause issues for those customers with a hearing impairment. A specific evacuation plan is in place for access customers should an emergency occur.

View the full accessibility report for Interislander Kaitaki Ferry.

Ratings by Access Group

The Be. Welcome Assessment rates the accessibility of the organisation in each of the following 5 access groups, as well as providing an overall rating:

Overall Rating
Silver 79%
Vision
Gold 81%
Hearing
Gold 83%
Mobility
Gold 81%
Parents
Gold 83%
Learning & Intellectual
Gold 84%

Vision

Gold

These are the features that the business provides to create a positive accessible experience for customers or visitors with a vision impairment.

  • Getting ready to go:

    • The website:

      • www.interislander.co.nz
      • Information on the accessible facilities is also outlined on this organisation's website.
      • Website has good information for people with mobility needs, however there is little information specifically available for those access customers who are deaf or with visual impairment. The accessibility features are outlined clearly on the website with a link from the site map page.
    • Brochures:

      • A site map of the boat is available on board. It shows the position of all services,lifts and the accessible toilet. It also gives some facts and figures about the ship itself. The format is a rip off paper sheet in a smaller font. The observation deck on the top level of the ship (deck 10) is only able to be accessed by stairs.
      • A more detailed or larger site map is available at the location or upon request.
      • The check-in facilities are all well sign posted. The AA guide and other tourist directories include links to the website. Currently QR codes are not in use.
  • Arriving and Getting In:

    • Brochures:

      • The terminals are not on designated bus routes, however a shuttle bus is available from the Wellington railway station. This is not able to accommodate wheelchair users.
    • Car parking:

      • There is accessible car parking.
      • The accessible parking is easy to find and well sign posted.
      • There is no shelter over the accessible car parking.
    • Drop off/pick up zone:

      • The Wellington terminal has a significant number of spaces to drop off people that are suitable for access customers if people are dropped off near the kerb cuts. The accessible specific areas in Wellington are well marked but are not accessible unless a vehicle mounts the pavement.The Picton terminal has specific areas marked for access customers. The drop off/pick up zone is located within 200 metres of the organisation's entrance.
      • The drop off/pick up zone is located within 200 metres of the organisation's entrance.
      • There is no shelter over the drop off/pick up zone.
      • There is a kerb curb cut to the pavement or the environment is level.
    • Drop off/pick up zone signage:

      • It is recommended access customers use public drop off areas in Wellington and the specific marked areas in Picton.
      • The drop off/pick up zone is easy to find and well sign posted.
    • Kerb Side:

      • Kerb cutaways are provided at both terminals to allow access to the kerbsides.
      • There is a kerb ramp for changes in level between the car park and footpath.
    • The identified accessible route to the site:

      • The route and entrance to both terminals are easily identified from car parks. At the Picton terminal take care as there are bollards on either side of the terminal end of the pedestrian crossing. These are painted a bright blue to provide good contrast.
      • The accessible route to the site has a minimum width of 1200mm.
      • There are no tactile indicators installed to help navigate to the main entrance.
      • The accessible route has fixed obstructions that could impede travel.
    • The main entrance into the site:

      • The main entrances to both terminals have level access.
    • Main entrance signage:

      • The main entrance signage is easily identified.
    • Main entrance doorways (this includes gates and turnstiles)

      • The main entrance doorways are fully automated at both terminals. In Wellington there is also a side entrance door that is hinged and easily opened.
      • The entrance door swing allows for a 1200mm minimum clear space.
  • Getting around within the site:

    • Customer Service:

      • There are staff available to help with any access enquiries. Staff on board are proactive to ensure any people with identified access needs are aware of all their services and assistance available.
      • There are staff available to help with any access enquiries.
      • All support animals are welcomed on premises (e.g. guide, hearing or mobility dogs etc).
    • Menus:

      • There are a range of menu options describing food available. Some menus are on a large screen however there are no pictorial images to explain what they are. The food on the print menus have illustrations except for the gluten free menus which do not. Braille information is not available in the food venues.
      • A large print menu is available upon request.
    • Pricing Information:

      • Price tags have large print.
    • The identified accessible route within the site:

      • Generally there is a fully accessible route around the ship. People with visual impairment will need to be aware that in some of the areas there are solid pillars with no base indicators, which may be difficult to negotiate.Small ramps are installed at the exterior of the doors to the outside areas on the ship to enable wheelchairs to exit over the lip. These are made of a non-slip material.
      • The accessible route within the site has a minimum width of 1200mm.
      • Any permanently fixed objects are detectable by a person using a cane.
      • You can access all facilities and services within from this accessible route.
      • Lighting levels on this accessible route offer good visibility and viewing.
      • The accessible route has fixed obstructions that could impede travel.
      • The layout suggests a welcoming physical environment (e.g. mobile floor stands provide unimpeded travel, or outdoor environment surfaces are well maintained).
    • Signage within the site:

      • All decks available to the public are flat and easily accessed except for the observation deck (deck 10), which is only accessed by stairs. Lifts provide access between the levels. Signs to indicate where services are located are all accompanied by internationally recognised symbols however there are no other languages available.
    • Sensory options:

      • The ship is generally a noisy place unless customers go to one of the enclosed lounge areas. The loud speaker system for announcements may be hard to hear against the background noise of the engines and the large number of people moving about during voyages.
    • Surfaces:

      • The floor surfaces aboard are all slip resistant with lighting which avoids glare.There are no tactile indicators to assist with location aboard the ship.
      • The floor surface covering is plain and clear.
      • Tactile indicators are not installed on the accessible route
    • Lifts:

      • The lifts are reasonably large and easily accessed. There are tactile numbers and braille on the controls however there are no audible position indicator announcements. A handrail is present on one wall only.
      • All controls (i.e. landing controls, alarm and emergency telephone) are located within a reachable range.
    • Stairs or Steps:

      • The ticket counters at both terminals are accessed from the general terminal area. There are no specific access spaces but the staff are available to assist as required. Eftpos machines are easily reached to allow payment via that facility.
      • There is a handrail located on at least one or both sides of the stairs.
    • Accessible Reception/ Counter / Ticket Sales

      • The ticket counters at both terminals are accessed from the general terminal area. There are no specific access spaces but the staff are available to assist as required. Eftpos machines are easily reached to allow payment via that facility.
      • There is a counter located on the accessible route.
      • The counter is accessible and has a clear space of 1200mm x 1200mm in front.
      • There is at least one seat (with an armrest on at least one side and a usable seat height) available to use while waiting.
      • EFTPOS terminals are reachable and usable.
    • Cafe/Restaurant/Bar Area:

      • These premises are licensed.
      • The cafe/restaurant/bar area is on a single level.
      • There is a level accessible entry into the cafe/restaurant/bar area.
      • Tables of different heights are available.
      • Electronic payment devices (eg EFTPOS terminals) are reachable and usable for all access customers.
      • Hard flooring surfaces appear to have a slip resistant surface
      • The floor surface covering is plain and clear.
      • Natural and artificial lighting levels avoid glare and sudden, abrupt changes in intensity
      • Reflective and polished surfaces are minimised.
      • Staff are identifiable with a uniform or name badge.
      • A number of meal outlets are available on board. These are both at the rear and forward parts of the ship and on the accessible route. The tables are fixed to the floor due to the conditions at sea. Different areas have differing table heights available. Not all items in the self-service cabinets can be reached by wheelchair users.Staff are always available and willing to assist if required. There are a number of upright pillars in the dining areas that may cause issues for those access customers with visual impairment as they are shiny with no identifiable base areas to alert customers that they are there.
    • Retail Shop:

      • Located in an open space by the main family lounge.
      • The shop is on a single level.
      • There is a level accessible entry into the shop.
      • Aisles have a minimum width of 1200mm to allow for pushchairs and mobility equipment.
      • Electronic payment devices (eg. EFTPOS terminals) are reachable and usable.
      • Hard flooring surfaces appear to have a slip resistant surface
      • The floor surface covering in the shop is plain and clear.
      • The small retail shop is located in an open area by the family lounge and is closed off only when it is not open for retail sales. It is very compact and while the souvenirs and other items are not all easily accessed, a staff member is on site to assist.
      • Retail shop staff are easily identified by a name badge or uniform.
    • Accessible Toilets:

      • The access toilet has two fold down handrails on either side of the pan but no grab rail on the wall. There is no grab rail on the inside of the door to assist with opening and the hand basin is not within reach of the toilet.
      • Deck seven.
      • All gender accessible toilets are in a self-contained compartment with full privacy.
      • The toilet seat lid can act as a back rest.
      • The toilet pan provides a stable base to transfer from.
      • The accessible toilet is a minimum of 1600mm wide x 1900mm long.
    • Places of assembly, entertainment and recreation:

      • A theatre and play area for children are available on deck two.
      • Entertainment areas are on the accessible route.
      • Recreation areas are located on the accessible route.
  • Getting out safely:

      • Emergency procedures reach all maritime requirements and specific evacuation plans are in place for all access customers with mobility needs. There are no special procedures or visual alerting devices in place for access customers who are deaf, or for whom English is a second language.
      • The emergency exits are accessible and hazard free.
      • All fire/smoke doors can stay open automatically during an emergency.
      • There are audible fire alerting devices.
      • Assembly areas (e.g. evacuation point) are on the accessible route.

Hearing

Gold

These are the features that the business provides to create a positive accessible experience for customers or visitors who are Deaf or have a hearing impairment.

  • Getting ready to go:

    • The website:

      • www.interislander.co.nz
      • Information on the accessible facilities is also outlined on this organisation's website.
      • Website has good information for people with mobility needs, however there is little information specifically available for those access customers who are deaf or with visual impairment. The accessibility features are outlined clearly on the website with a link from the site map page.
    • Brochures:

      • A site map of the boat is available on board. It shows the position of all services,lifts and the accessible toilet. It also gives some facts and figures about the ship itself. The format is a rip off paper sheet in a smaller font. The observation deck on the top level of the ship (deck 10) is only able to be accessed by stairs.
      • A more detailed or larger site map is available at the location or upon request.
      • The check-in facilities are all well sign posted. The AA guide and other tourist directories include links to the website. Currently QR codes are not in use.
  • Arriving and Getting In:

    • Brochures:

      • The terminals are not on designated bus routes, however a shuttle bus is available from the Wellington railway station. This is not able to accommodate wheelchair users.
    • Drop off/pick up zone:

      • The Wellington terminal has a significant number of spaces to drop off people that are suitable for access customers if people are dropped off near the kerb cuts. The accessible specific areas in Wellington are well marked but are not accessible unless a vehicle mounts the pavement.The Picton terminal has specific areas marked for access customers. The drop off/pick up zone is located within 200 metres of the organisation's entrance.
      • The drop off/pick up zone is located within 200 metres of the organisation's entrance.
      • There is no shelter over the drop off/pick up zone.
      • There is a kerb curb cut to the pavement or the environment is level.
    • Drop off/pick up zone signage:

      • It is recommended access customers use public drop off areas in Wellington and the specific marked areas in Picton.
      • The drop off/pick up zone is easy to find and well sign posted.
    • Kerb Side:

      • Kerb cutaways are provided at both terminals to allow access to the kerbsides.
    • The identified accessible route to the site:

      • The route and entrance to both terminals are easily identified from car parks. At the Picton terminal take care as there are bollards on either side of the terminal end of the pedestrian crossing. These are painted a bright blue to provide good contrast.
    • The main entrance into the site:

      • The main entrances to both terminals have level access.
    • Main entrance signage:

      • The main entrance signage is easily identified.
    • Main entrance doorways (this includes gates and turnstiles)

      • The main entrance doorways are fully automated at both terminals. In Wellington there is also a side entrance door that is hinged and easily opened.
  • Getting around within the site:

    • Customer Service:

      • There are staff available to help with any access enquiries. Staff on board are proactive to ensure any people with identified access needs are aware of all their services and assistance available.
      • There are staff available to help with any access enquiries.
      • All support animals are welcomed on premises (e.g. guide, hearing or mobility dogs etc).
    • Menus:

      • There are a range of menu options describing food available. Some menus are on a large screen however there are no pictorial images to explain what they are. The food on the print menus have illustrations except for the gluten free menus which do not. Braille information is not available in the food venues.
    • The identified accessible route within the site:

      • Generally there is a fully accessible route around the ship. People with visual impairment will need to be aware that in some of the areas there are solid pillars with no base indicators, which may be difficult to negotiate.Small ramps are installed at the exterior of the doors to the outside areas on the ship to enable wheelchairs to exit over the lip. These are made of a non-slip material.
      • The accessible route within the site has a minimum width of 1200mm.
      • You can access all facilities and services within from this accessible route.
      • Lighting levels on this accessible route offer good visibility and viewing.
      • The layout suggests a welcoming physical environment (e.g. mobile floor stands provide unimpeded travel, or outdoor environment surfaces are well maintained).
    • Signage within the site:

      • All decks available to the public are flat and easily accessed except for the observation deck (deck 10), which is only accessed by stairs. Lifts provide access between the levels. Signs to indicate where services are located are all accompanied by internationally recognised symbols however there are no other languages available.
    • Sensory options:

      • The ship is generally a noisy place unless customers go to one of the enclosed lounge areas. The loud speaker system for announcements may be hard to hear against the background noise of the engines and the large number of people moving about during voyages.
      • A listening system exists.
    • Surfaces:

      • The floor surfaces aboard are all slip resistant with lighting which avoids glare.There are no tactile indicators to assist with location aboard the ship.
    • Lifts:

      • The lifts are reasonably large and easily accessed. There are tactile numbers and braille on the controls however there are no audible position indicator announcements. A handrail is present on one wall only.
      • All controls (i.e. landing controls, alarm and emergency telephone) are located within a reachable range.
    • Stairs or Steps:

      • The ticket counters at both terminals are accessed from the general terminal area. There are no specific access spaces but the staff are available to assist as required. Eftpos machines are easily reached to allow payment via that facility.
      • There is a handrail located on at least one or both sides of the stairs.
    • Accessible Reception/ Counter / Ticket Sales

      • The ticket counters at both terminals are accessed from the general terminal area. There are no specific access spaces but the staff are available to assist as required. Eftpos machines are easily reached to allow payment via that facility.
      • There is a counter located on the accessible route.
      • The counter is accessible and has a clear space of 1200mm x 1200mm in front.
      • There is at least one seat (with an armrest on at least one side and a usable seat height) available to use while waiting.
      • EFTPOS terminals are reachable and usable.
    • Cafe/Restaurant/Bar Area:

      • These premises are licensed.
      • The cafe/restaurant/bar area is on a single level.
      • There is a level accessible entry into the cafe/restaurant/bar area.
      • Electronic payment devices (eg EFTPOS terminals) are reachable and usable for all access customers.
      • Hard flooring surfaces appear to have a slip resistant surface
      • Natural and artificial lighting levels avoid glare and sudden, abrupt changes in intensity
      • Reflective and polished surfaces are minimised.
      • A number of meal outlets are available on board. These are both at the rear and forward parts of the ship and on the accessible route. The tables are fixed to the floor due to the conditions at sea. Different areas have differing table heights available. Not all items in the self-service cabinets can be reached by wheelchair users.Staff are always available and willing to assist if required. There are a number of upright pillars in the dining areas that may cause issues for those access customers with visual impairment as they are shiny with no identifiable base areas to alert customers that they are there.
      • Staff are identifiable with a uniform or name badge.
    • Retail Shop:

      • Located in an open space by the main family lounge.
      • The shop is on a single level.
      • There is a level accessible entry into the shop.
      • Aisles have a minimum width of 1200mm to allow for pushchairs and mobility equipment.
      • Electronic payment devices (eg. EFTPOS terminals) are reachable and usable.
      • Hard flooring surfaces appear to have a slip resistant surface
      • Retail shop staff are easily identified by a name badge or uniform.
      • The small retail shop is located in an open area by the family lounge and is closed off only when it is not open for retail sales. It is very compact and while the souvenirs and other items are not all easily accessed, a staff member is on site to assist.
    • Accessible Toilets:

      • The access toilet has two fold down handrails on either side of the pan but no grab rail on the wall. There is no grab rail on the inside of the door to assist with opening and the hand basin is not within reach of the toilet.
      • Deck seven.
      • All gender accessible toilets are in a self-contained compartment with full privacy.
      • The toilet seat lid can act as a back rest.
      • The toilet pan provides a stable base to transfer from.
      • The accessible toilet is a minimum of 1600mm wide x 1900mm long.
    • Places of assembly, entertainment and recreation:

      • A theatre and play area for children are available on deck two.
      • Entertainment areas are on the accessible route.
      • Recreation areas are located on the accessible route.
  • Getting out safely:

      • Emergency procedures reach all maritime requirements and specific evacuation plans are in place for all access customers with mobility needs. There are no special procedures or visual alerting devices in place for access customers who are deaf, or for whom English is a second language.
      • The emergency exits are accessible and hazard free.
      • All fire/smoke doors can stay open automatically during an emergency.
      • There are audible fire alerting devices.
      • Assembly areas (e.g. evacuation point) are on the accessible route.

Mobility

Gold

These are the features that the business provides to create a positive accessible experience for customers or visitors with a mobility impairment.

  • Getting ready to go:

    • The website:

      • www.interislander.co.nz
      • Information on the accessible facilities is also outlined on this organisation's website.
      • Website has good information for people with mobility needs, however there is little information specifically available for those access customers who are deaf or with visual impairment. The accessibility features are outlined clearly on the website with a link from the site map page.
    • Brochures:

      • A site map of the boat is available on board. It shows the position of all services,lifts and the accessible toilet. It also gives some facts and figures about the ship itself. The format is a rip off paper sheet in a smaller font. The observation deck on the top level of the ship (deck 10) is only able to be accessed by stairs.
      • A more detailed or larger site map is available at the location or upon request.
      • The check-in facilities are all well sign posted. The AA guide and other tourist directories include links to the website. Currently QR codes are not in use.
  • Arriving and Getting In:

    • Brochures:

      • The terminals are not on designated bus routes, however a shuttle bus is available from the Wellington railway station. This is not able to accommodate wheelchair users.
    • Car parking:

      • There is accessible car parking.
      • The accessible parking is easy to find and well sign posted.
      • There is no shelter over the accessible car parking.
    • Drop off/pick up zone:

      • The Wellington terminal has a significant number of spaces to drop off people that are suitable for access customers if people are dropped off near the kerb cuts. The accessible specific areas in Wellington are well marked but are not accessible unless a vehicle mounts the pavement.The Picton terminal has specific areas marked for access customers. The drop off/pick up zone is located within 200 metres of the organisation's entrance.
      • The drop off/pick up zone is located within 200 metres of the organisation's entrance.
      • There is no shelter over the drop off/pick up zone.
      • There is a kerb curb cut to the pavement or the environment is level.
    • Drop off/pick up zone signage:

      • It is recommended access customers use public drop off areas in Wellington and the specific marked areas in Picton.
      • The drop off/pick up zone is easy to find and well sign posted.
    • Kerb Side:

      • Kerb cutaways are provided at both terminals to allow access to the kerbsides.
      • There is a kerb ramp for changes in level between the car park and footpath.
    • The identified accessible route to the site:

      • The route and entrance to both terminals are easily identified from car parks. At the Picton terminal take care as there are bollards on either side of the terminal end of the pedestrian crossing. These are painted a bright blue to provide good contrast.
      • The accessible route to the site has a minimum width of 1200mm.
      • The accessible route has fixed obstructions that could impede travel.
    • The main entrance into the site:

      • The main entrances to both terminals have level access.
    • Main entrance signage:

      • The main entrance signage is easily identified.
    • Main entrance doorways (this includes gates and turnstiles)

      • The main entrance doorways are fully automated at both terminals. In Wellington there is also a side entrance door that is hinged and easily opened.
      • Single swing doors have a minimum width of 760mm.
      • The entrance door swing allows for a 1200mm minimum clear space.
  • Getting around within the site:

    • Customer Service:

      • There are staff available to help with any access enquiries. Staff on board are proactive to ensure any people with identified access needs are aware of all their services and assistance available.
      • There are staff available to help with any access enquiries.
      • There are wheelchairs available.
      • There are basic old type wheelchairs which would be suitable for those with restricted mobility including older people.
      • All support animals are welcomed on premises (e.g. guide, hearing or mobility dogs etc).
    • Menus:

      • There are a range of menu options describing food available. Some menus are on a large screen however there are no pictorial images to explain what they are. The food on the print menus have illustrations except for the gluten free menus which do not. Braille information is not available in the food venues.
    • The identified accessible route within the site:

      • Generally there is a fully accessible route around the ship. People with visual impairment will need to be aware that in some of the areas there are solid pillars with no base indicators, which may be difficult to negotiate.Small ramps are installed at the exterior of the doors to the outside areas on the ship to enable wheelchairs to exit over the lip. These are made of a non-slip material.
      • The accessible route within the site has a minimum width of 1200mm.
      • You can access all facilities and services within from this accessible route.
      • Lighting levels on this accessible route offer good visibility and viewing.
      • The accessible route has fixed obstructions that could impede travel.
      • The layout suggests a welcoming physical environment (e.g. mobile floor stands provide unimpeded travel, or outdoor environment surfaces are well maintained).
    • Signage within the site:

      • All decks available to the public are flat and easily accessed except for the observation deck (deck 10), which is only accessed by stairs. Lifts provide access between the levels. Signs to indicate where services are located are all accompanied by internationally recognised symbols however there are no other languages available.
    • Sensory options:

      • The ship is generally a noisy place unless customers go to one of the enclosed lounge areas. The loud speaker system for announcements may be hard to hear against the background noise of the engines and the large number of people moving about during voyages.
    • Surfaces:

      • The floor surfaces aboard are all slip resistant with lighting which avoids glare.There are no tactile indicators to assist with location aboard the ship.
      • Easy movement around the site due to short cut carpet pile.
    • Lifts:

      • The lifts are reasonably large and easily accessed. There are tactile numbers and braille on the controls however there are no audible position indicator announcements. A handrail is present on one wall only.
      • All controls (i.e. landing controls, alarm and emergency telephone) are located within a reachable range.
    • Stairs or Steps:

      • The ticket counters at both terminals are accessed from the general terminal area. There are no specific access spaces but the staff are available to assist as required. Eftpos machines are easily reached to allow payment via that facility.
      • There is a handrail located on at least one or both sides of the stairs.
    • Accessible Reception/ Counter / Ticket Sales

      • The ticket counters at both terminals are accessed from the general terminal area. There are no specific access spaces but the staff are available to assist as required. Eftpos machines are easily reached to allow payment via that facility.
      • There is a counter located on the accessible route.
      • The counter is accessible and has a clear space of 1200mm x 1200mm in front.
      • There is no access space at the service or reception counter.
      • There is at least one seat (with an armrest on at least one side and a usable seat height) available to use while waiting.
      • EFTPOS terminals are reachable and usable.
    • Cafe/Restaurant/Bar Area:

      • These premises are licensed.
      • The cafe/restaurant/bar area is on a single level.
      • There is a level accessible entry into the cafe/restaurant/bar area.
      • Tables of different heights are available.
      • Assistance maybe required to reach self service items from a seated position.
      • There is a service bench running the full length of the self servery to the checkout.
      • Electronic payment devices (eg EFTPOS terminals) are reachable and usable for all access customers.
      • Easy movement around the site due to short cut carpet pile.
      • Hard flooring surfaces appear to have a slip resistant surface
      • Natural and artificial lighting levels avoid glare and sudden, abrupt changes in intensity
      • Reflective and polished surfaces are minimised.
      • Staff are identifiable with a uniform or name badge.
      • A number of meal outlets are available on board. These are both at the rear and forward parts of the ship and on the accessible route. The tables are fixed to the floor due to the conditions at sea. Different areas have differing table heights available. Not all items in the self-service cabinets can be reached by wheelchair users.Staff are always available and willing to assist if required. There are a number of upright pillars in the dining areas that may cause issues for those access customers with visual impairment as they are shiny with no identifiable base areas to alert customers that they are there.
    • Retail Shop:

      • Located in an open space by the main family lounge.
      • The shop is on a single level.
      • There is a level accessible entry into the shop.
      • Aisles have a minimum width of 1200mm to allow for pushchairs and mobility equipment.
      • Electronic payment devices (eg. EFTPOS terminals) are reachable and usable.
      • Hard flooring surfaces appear to have a slip resistant surface
      • Retail shop staff are easily identified by a name badge or uniform.
      • The small retail shop is located in an open area by the family lounge and is closed off only when it is not open for retail sales. It is very compact and while the souvenirs and other items are not all easily accessed, a staff member is on site to assist.
    • Accessible Toilets:

      • The access toilet has two fold down handrails on either side of the pan but no grab rail on the wall. There is no grab rail on the inside of the door to assist with opening and the hand basin is not within reach of the toilet.
      • Deck seven.
      • All gender accessible toilets are in a self-contained compartment with full privacy.
      • The toilet seat lid can act as a back rest.
      • The toilet pan provides a stable base to transfer from.
      • The accessible toilet is a minimum of 1600mm wide x 1900mm long.
      • The washbasin is not reachable from the toilet seat.
    • Places of assembly, entertainment and recreation:

      • A theatre and play area for children are available on deck two.
      • Entertainment areas are on the accessible route.
      • Recreation areas are located on the accessible route.
  • Getting out safely:

      • Emergency procedures reach all maritime requirements and specific evacuation plans are in place for all access customers with mobility needs. There are no special procedures or visual alerting devices in place for access customers who are deaf, or for whom English is a second language.
      • The emergency exits are accessible and hazard free.
      • All fire/smoke doors can stay open automatically during an emergency.
      • There are audible fire alerting devices.
      • Assembly areas (e.g. evacuation point) are on the accessible route.

Parents

Gold

These are the features that the business provides to create a positive accessible experience for customers or visitors with young children.

  • Getting ready to go:

    • The website:

      • www.interislander.co.nz
      • Information on the accessible facilities is also outlined on this organisation's website.
      • Website has good information for people with mobility needs, however there is little information specifically available for those access customers who are deaf or with visual impairment. The accessibility features are outlined clearly on the website with a link from the site map page.
    • Brochures:

      • A site map of the boat is available on board. It shows the position of all services,lifts and the accessible toilet. It also gives some facts and figures about the ship itself. The format is a rip off paper sheet in a smaller font. The observation deck on the top level of the ship (deck 10) is only able to be accessed by stairs.
      • A more detailed or larger site map is available at the location or upon request.
      • The check-in facilities are all well sign posted. The AA guide and other tourist directories include links to the website. Currently QR codes are not in use.
  • Arriving and Getting In:

    • Brochures:

      • The terminals are not on designated bus routes, however a shuttle bus is available from the Wellington railway station. This is not able to accommodate wheelchair users.
    • Car parking:

      • There are no dedicated parent car parks.
    • Drop off/pick up zone:

      • The Wellington terminal has a significant number of spaces to drop off people that are suitable for access customers if people are dropped off near the kerb cuts. The accessible specific areas in Wellington are well marked but are not accessible unless a vehicle mounts the pavement.The Picton terminal has specific areas marked for access customers. The drop off/pick up zone is located within 200 metres of the organisation's entrance.
      • The drop off/pick up zone is located within 200 metres of the organisation's entrance.
      • There is no shelter over the drop off/pick up zone.
      • There is a kerb curb cut to the pavement or the environment is level.
    • Drop off/pick up zone signage:

      • It is recommended access customers use public drop off areas in Wellington and the specific marked areas in Picton.
      • The drop off/pick up zone is easy to find and well sign posted.
    • Kerb Side:

      • Kerb cutaways are provided at both terminals to allow access to the kerbsides.
      • There is a kerb ramp for changes in level between the car park and footpath.
    • The identified accessible route to the site:

      • The route and entrance to both terminals are easily identified from car parks. At the Picton terminal take care as there are bollards on either side of the terminal end of the pedestrian crossing. These are painted a bright blue to provide good contrast.
      • The accessible route has fixed obstructions that could impede travel.
    • The main entrance into the site:

      • The main entrances to both terminals have level access.
    • Main entrance signage:

      • The main entrance signage is easily identified.
    • Main entrance doorways (this includes gates and turnstiles)

      • The main entrance doorways are fully automated at both terminals. In Wellington there is also a side entrance door that is hinged and easily opened.
      • Single swing doors have a minimum width of 760mm.
      • The entrance door swing allows for a 1200mm minimum clear space.
  • Getting around within the site:

    • Customer Service:

      • There are staff available to help with any access enquiries. Staff on board are proactive to ensure any people with identified access needs are aware of all their services and assistance available.
      • There are staff available to help with any access enquiries.
      • There are wheelchairs available.
      • There are basic old type wheelchairs which would be suitable for those with restricted mobility including older people.
      • All support animals are welcomed on premises (e.g. guide, hearing or mobility dogs etc).
    • Menus:

      • There are a range of menu options describing food available. Some menus are on a large screen however there are no pictorial images to explain what they are. The food on the print menus have illustrations except for the gluten free menus which do not. Braille information is not available in the food venues.
    • The identified accessible route within the site:

      • Generally there is a fully accessible route around the ship. People with visual impairment will need to be aware that in some of the areas there are solid pillars with no base indicators, which may be difficult to negotiate.Small ramps are installed at the exterior of the doors to the outside areas on the ship to enable wheelchairs to exit over the lip. These are made of a non-slip material.
      • The accessible route within the site has a minimum width of 1200mm.
      • You can access all facilities and services within from this accessible route.
      • Lighting levels on this accessible route offer good visibility and viewing.
      • The accessible route has fixed obstructions that could impede travel.
      • The layout suggests a welcoming physical environment (e.g. mobile floor stands provide unimpeded travel, or outdoor environment surfaces are well maintained).
    • Signage within the site:

      • All decks available to the public are flat and easily accessed except for the observation deck (deck 10), which is only accessed by stairs. Lifts provide access between the levels. Signs to indicate where services are located are all accompanied by internationally recognised symbols however there are no other languages available.
    • Sensory options:

      • The ship is generally a noisy place unless customers go to one of the enclosed lounge areas. The loud speaker system for announcements may be hard to hear against the background noise of the engines and the large number of people moving about during voyages.
    • Surfaces:

      • The floor surfaces aboard are all slip resistant with lighting which avoids glare.There are no tactile indicators to assist with location aboard the ship.
      • Easy movement around the site due to short cut carpet pile.
    • Lifts:

      • The lifts are reasonably large and easily accessed. There are tactile numbers and braille on the controls however there are no audible position indicator announcements. A handrail is present on one wall only.
      • All controls (i.e. landing controls, alarm and emergency telephone) are located within a reachable range.
    • Stairs or Steps:

      • The ticket counters at both terminals are accessed from the general terminal area. There are no specific access spaces but the staff are available to assist as required. Eftpos machines are easily reached to allow payment via that facility.
      • There is a handrail located on at least one or both sides of the stairs.
    • Accessible Reception/ Counter / Ticket Sales

      • The ticket counters at both terminals are accessed from the general terminal area. There are no specific access spaces but the staff are available to assist as required. Eftpos machines are easily reached to allow payment via that facility.
      • There is a counter located on the accessible route.
      • The counter is accessible and has a clear space of 1200mm x 1200mm in front.
      • There is no access space at the service or reception counter.
      • There is at least one seat (with an armrest on at least one side and a usable seat height) available to use while waiting.
      • EFTPOS terminals are reachable and usable.
    • Cafe/Restaurant/Bar Area:

      • These premises are licensed.
      • The cafe/restaurant/bar area is on a single level.
      • There is a level accessible entry into the cafe/restaurant/bar area.
      • Tables of different heights are available.
      • Highchairs/booster seats are available for children.
      • There is a service bench running the full length of the self servery to the checkout.
      • Electronic payment devices (eg EFTPOS terminals) are reachable and usable for all access customers.
      • Easy movement around the site due to short cut carpet pile.
      • Hard flooring surfaces appear to have a slip resistant surface
      • Natural and artificial lighting levels avoid glare and sudden, abrupt changes in intensity
      • Reflective and polished surfaces are minimised.
      • A number of meal outlets are available on board. These are both at the rear and forward parts of the ship and on the accessible route. The tables are fixed to the floor due to the conditions at sea. Different areas have differing table heights available. Not all items in the self-service cabinets can be reached by wheelchair users.Staff are always available and willing to assist if required. There are a number of upright pillars in the dining areas that may cause issues for those access customers with visual impairment as they are shiny with no identifiable base areas to alert customers that they are there.
      • Staff are identifiable with a uniform or name badge.
    • Retail Shop:

      • Located in an open space by the main family lounge.
      • The shop is on a single level.
      • There is a level accessible entry into the shop.
      • Aisles have a minimum width of 1200mm to allow for pushchairs and mobility equipment.
      • Electronic payment devices (eg. EFTPOS terminals) are reachable and usable.
      • Hard flooring surfaces appear to have a slip resistant surface
      • Retail shop staff are easily identified by a name badge or uniform.
      • The small retail shop is located in an open area by the family lounge and is closed off only when it is not open for retail sales. It is very compact and while the souvenirs and other items are not all easily accessed, a staff member is on site to assist.
    • Accessible Toilets:

      • The access toilet has two fold down handrails on either side of the pan but no grab rail on the wall. There is no grab rail on the inside of the door to assist with opening and the hand basin is not within reach of the toilet.
      • Deck seven.
      • All gender accessible toilets are in a self-contained compartment with full privacy.
      • There is a baby change station or separate parent room available.
      • The toilet seat lid can act as a back rest.
      • The toilet pan provides a stable base to transfer from.
      • The accessible toilet is a minimum of 1600mm wide x 1900mm long.
    • Places of assembly, entertainment and recreation:

      • A theatre and play area for children are available on deck two.
      • Entertainment areas are on the accessible route.
      • Recreation areas are located on the accessible route.
  • Getting out safely:

      • Emergency procedures reach all maritime requirements and specific evacuation plans are in place for all access customers with mobility needs. There are no special procedures or visual alerting devices in place for access customers who are deaf, or for whom English is a second language.
      • The emergency exits are accessible and hazard free.
      • All fire/smoke doors can stay open automatically during an emergency.
      • There are audible fire alerting devices.
      • Assembly areas (e.g. evacuation point) are on the accessible route.

Learning & Intellectual

Gold

These are the features that the business provides to create a positive accessible experience for customers or visitors with a learning or intellectual impairment.

  • Getting ready to go:

    • The website:

      • www.interislander.co.nz
      • Information on the accessible facilities is also outlined on this organisation's website.
      • Website has good information for people with mobility needs, however there is little information specifically available for those access customers who are deaf or with visual impairment. The accessibility features are outlined clearly on the website with a link from the site map page.
    • Brochures:

      • A site map of the boat is available on board. It shows the position of all services,lifts and the accessible toilet. It also gives some facts and figures about the ship itself. The format is a rip off paper sheet in a smaller font. The observation deck on the top level of the ship (deck 10) is only able to be accessed by stairs.
      • A more detailed or larger site map is available at the location or upon request.
      • The check-in facilities are all well sign posted. The AA guide and other tourist directories include links to the website. Currently QR codes are not in use.
  • Arriving and Getting In:

    • Brochures:

      • The terminals are not on designated bus routes, however a shuttle bus is available from the Wellington railway station. This is not able to accommodate wheelchair users.
    • Drop off/pick up zone:

      • The Wellington terminal has a significant number of spaces to drop off people that are suitable for access customers if people are dropped off near the kerb cuts. The accessible specific areas in Wellington are well marked but are not accessible unless a vehicle mounts the pavement.The Picton terminal has specific areas marked for access customers. The drop off/pick up zone is located within 200 metres of the organisation's entrance.
      • The drop off/pick up zone is located within 200 metres of the organisation's entrance.
      • There is no shelter over the drop off/pick up zone.
      • There is a kerb curb cut to the pavement or the environment is level.
    • Drop off/pick up zone signage:

      • It is recommended access customers use public drop off areas in Wellington and the specific marked areas in Picton.
      • The drop off/pick up zone is easy to find and well sign posted.
    • Kerb Side:

      • Kerb cutaways are provided at both terminals to allow access to the kerbsides.
      • There is a kerb ramp for changes in level between the car park and footpath.
    • The identified accessible route to the site:

      • The route and entrance to both terminals are easily identified from car parks. At the Picton terminal take care as there are bollards on either side of the terminal end of the pedestrian crossing. These are painted a bright blue to provide good contrast.
      • The accessible route to the site has a minimum width of 1200mm.
    • The main entrance into the site:

      • The main entrances to both terminals have level access.
    • Main entrance signage:

      • The main entrance signage is easily identified.
    • Main entrance doorways (this includes gates and turnstiles)

      • The main entrance doorways are fully automated at both terminals. In Wellington there is also a side entrance door that is hinged and easily opened.
      • The entrance door swing allows for a 1200mm minimum clear space.
  • Getting around within the site:

    • Customer Service:

      • There are staff available to help with any access enquiries. Staff on board are proactive to ensure any people with identified access needs are aware of all their services and assistance available.
      • There are staff available to help with any access enquiries.
      • All support animals are welcomed on premises (e.g. guide, hearing or mobility dogs etc).
    • Menus:

      • There are a range of menu options describing food available. Some menus are on a large screen however there are no pictorial images to explain what they are. The food on the print menus have illustrations except for the gluten free menus which do not. Braille information is not available in the food venues.
      • A large print menu is available upon request.
    • The identified accessible route within the site:

      • Generally there is a fully accessible route around the ship. People with visual impairment will need to be aware that in some of the areas there are solid pillars with no base indicators, which may be difficult to negotiate.Small ramps are installed at the exterior of the doors to the outside areas on the ship to enable wheelchairs to exit over the lip. These are made of a non-slip material.
      • The accessible route within the site has a minimum width of 1200mm.
      • You can access all facilities and services within from this accessible route.
      • Lighting levels on this accessible route offer good visibility and viewing.
      • The accessible route has fixed obstructions that could impede travel.
      • The layout suggests a welcoming physical environment (e.g. mobile floor stands provide unimpeded travel, or outdoor environment surfaces are well maintained).
    • Signage within the site:

      • All decks available to the public are flat and easily accessed except for the observation deck (deck 10), which is only accessed by stairs. Lifts provide access between the levels. Signs to indicate where services are located are all accompanied by internationally recognised symbols however there are no other languages available.
    • Sensory options:

      • The ship is generally a noisy place unless customers go to one of the enclosed lounge areas. The loud speaker system for announcements may be hard to hear against the background noise of the engines and the large number of people moving about during voyages.
    • Surfaces:

      • The floor surfaces aboard are all slip resistant with lighting which avoids glare.There are no tactile indicators to assist with location aboard the ship.
      • The floor surface covering is plain and clear.
    • Lifts:

      • The lifts are reasonably large and easily accessed. There are tactile numbers and braille on the controls however there are no audible position indicator announcements. A handrail is present on one wall only.
      • All controls (i.e. landing controls, alarm and emergency telephone) are located within a reachable range.
    • Stairs or Steps:

      • The ticket counters at both terminals are accessed from the general terminal area. There are no specific access spaces but the staff are available to assist as required. Eftpos machines are easily reached to allow payment via that facility.
      • There is a handrail located on at least one or both sides of the stairs.
    • Accessible Reception/ Counter / Ticket Sales

      • The ticket counters at both terminals are accessed from the general terminal area. There are no specific access spaces but the staff are available to assist as required. Eftpos machines are easily reached to allow payment via that facility.
      • There is a counter located on the accessible route.
      • The counter is accessible and has a clear space of 1200mm x 1200mm in front.
      • There is at least one seat (with an armrest on at least one side and a usable seat height) available to use while waiting.
      • EFTPOS terminals are reachable and usable.
    • Cafe/Restaurant/Bar Area:

      • These premises are licensed.
      • The cafe/restaurant/bar area is on a single level.
      • There is a level accessible entry into the cafe/restaurant/bar area.
      • Tables of different heights are available.
      • Electronic payment devices (eg EFTPOS terminals) are reachable and usable for all access customers.
      • Hard flooring surfaces appear to have a slip resistant surface
      • The floor surface covering is plain and clear.
      • Natural and artificial lighting levels avoid glare and sudden, abrupt changes in intensity
      • Reflective and polished surfaces are minimised.
      • Staff are identifiable with a uniform or name badge.
      • A number of meal outlets are available on board. These are both at the rear and forward parts of the ship and on the accessible route. The tables are fixed to the floor due to the conditions at sea. Different areas have differing table heights available. Not all items in the self-service cabinets can be reached by wheelchair users.Staff are always available and willing to assist if required. There are a number of upright pillars in the dining areas that may cause issues for those access customers with visual impairment as they are shiny with no identifiable base areas to alert customers that they are there.
    • Retail Shop:

      • Located in an open space by the main family lounge.
      • The shop is on a single level.
      • There is a level accessible entry into the shop.
      • Aisles have a minimum width of 1200mm to allow for pushchairs and mobility equipment.
      • Electronic payment devices (eg. EFTPOS terminals) are reachable and usable.
      • Hard flooring surfaces appear to have a slip resistant surface
      • The floor surface covering in the shop is plain and clear.
      • The small retail shop is located in an open area by the family lounge and is closed off only when it is not open for retail sales. It is very compact and while the souvenirs and other items are not all easily accessed, a staff member is on site to assist.
      • Retail shop staff are easily identified by a name badge or uniform.
    • Accessible Toilets:

      • The access toilet has two fold down handrails on either side of the pan but no grab rail on the wall. There is no grab rail on the inside of the door to assist with opening and the hand basin is not within reach of the toilet.
      • Deck seven.
      • All gender accessible toilets are in a self-contained compartment with full privacy.
      • The toilet seat lid can act as a back rest.
      • The toilet pan provides a stable base to transfer from.
      • The accessible toilet is a minimum of 1600mm wide x 1900mm long.
    • Places of assembly, entertainment and recreation:

      • A theatre and play area for children are available on deck two.
      • Entertainment areas are on the accessible route.
      • Recreation areas are located on the accessible route.
  • Getting out safely:

      • Emergency procedures reach all maritime requirements and specific evacuation plans are in place for all access customers with mobility needs. There are no special procedures or visual alerting devices in place for access customers who are deaf, or for whom English is a second language.
      • The emergency exits are accessible and hazard free.
      • All fire/smoke doors can stay open automatically during an emergency.
      • There are audible fire alerting devices.
      • Assembly areas (e.g. evacuation point) are on the accessible route.