Breadcrumbs

Wellington Cable Car

Contact Information

Wellington Cable Car
280 Lambton Quay, Wellington Central, Wellington
-41.284211,174.775114
Phone: 04 472 2199
Fax: Not available
www.wellingtoncablecar.co.nz

Accessibility Report

Summary

Platinum

The Wellington Cable Car is over 100 years old and is both a transport option for locals and a tourist attraction for visitors. It climbs 120 metres in five minutes and is a relaxing journey from Lambton Quay at the bottom, to Kelburn at the top. It stops at three stations including one near Victoria University. The cable cars are accessible at all stations for most access customers. Access for people with physical impairment including people using wheelchairs or mobility scooters is easy from the entrances at the top and the bottom but there is limited access at the stations in-between due to the terrain after exiting the ramps. Staff will give more specific information as required.

View the full accessibility report for Wellington Cable Car .

Ratings by Access Group

The Be. Welcome Assessment rates the accessibility of the organisation in each of the following 5 access groups, as well as providing an overall rating:

Overall Rating
Platinum 94%
Vision
Platinum 94%
Hearing
Platinum 95%
Mobility
Platinum 96%
Parents
Platinum 96%
Learning & Intellectual
Platinum 93%

Vision

Platinum

These are the features that the business provides to create a positive accessible experience for customers or visitors with a vision impairment.

  • Getting ready to go:

    • The website:

      • www.wellingtoncablecar.co.nz
      • Information on the accessible facilities is also outlined on this organisation's website.
      • Accessibility information is clearly displayed on the website. The cable cars are accessible to all and the website has specific information on features. There are several photographs with captions\; there is also a slideshow gallery which is not captioned. Historic information, along with timetables and prices, are available on the website.
    • Brochures:

      • The brochure is well laid out and easy to read with photos, a map of the stops and a fold-out A3 which shows the route and attractions in the area. Brochures available in French, German, Spanish, Korean, Chinese, Japanese & Maori.
      • There is a map of the facility in the brochure.
      • The business has QR coding on its brochures which links back to the website, where information is available in alternative languages including: French, German, Spanish, Korean, Chinese, Japanese & Maori.
  • Arriving and Getting In:

    • Bus Stop:

      • The cable car is on regular bus routes at the top and the bottom. The bus stop at the top of the cable car has no shelter, however the one on Lambton Quay is under the shop awnings. The bus stops are located on Lambton Quay and at the Kelburn terminus. The bus stop number is 5010 / 5010, and is used by all routes that travel on Lambton Quay. At the top, the stop is on Upland Road, Kelburn.
      • Lambton Quay and at the Kelburn terminus.
      • 5010 / 5010
      • All routes that travel on Lambton Quay and at the top the stop is on Upland Rd Kelburn.
    • Car parking:

      • Accessible car parking near the cable car is on Hunter Street and Grey Street downtown, and also in the Wilson carpark at the top of the cable car. The exit from the Wilson carpark to the cable car is either down some steps or via the sloped entrance to the carpark. The accessible parking is easy to find and well signposted, but there is no shelter over the accessible car parking.
      • There is accessible car parking.
      • The accessible parking is easy to find and well sign posted.
      • There is no shelter over the accessible car parking.
    • Drop off/pick up zone:

      • There is an area at the top of the cable car for dropping off passengers, however there is no shelter provided. This is not signposted.
      • The drop off/pick up zone is located within 200 metres of the organisation's entrance.
      • There is no shelter over the drop off/pick up zone.
      • There is a kerb curb cut to the pavement or the environment is level.
    • Kerb Side:

      • From the Wilson carpark at the Kelburn end of the cable car, access without steps is down the sloping entrance of the carpark. It is a little uneven so care must be taken. The path to the entrance is firm and stable.
      • There is a kerb ramp for changes in level between the car park and footpath.
    • The identified accessible route to the site:

      • The entrances to the cable car are all well signposted with tactile indicators at all entrences.
      • The accessible route to the site has a minimum width of 1200mm.
      • There are ground tactile indicators installed to help navigate to the main entrance.
    • The main entrance into the site:

      • The main entrances have level approaches. There is a gentle sloping pavement to access the Lambton Quay entrance up Cable Car Lane.
    • Main entrance signage:

      • ISA signage is displayed to indicate that the cable car is accessible.
    • Main entrance doorways (this includes gates and turnstiles)

      • Both top and bottom entrances are easily accessible, with automated doors at the Kelburn entrance and no doors at the Lambton Quay entrance.
  • Getting around within the site:

    • Customer Service:

      • A mobility scooter is provided if customers wish to use it to go shopping or access the Botanical Gardens. The staff will look after any other mobility equipment while they are using the scooter. All support animals are welcomed on premises.
      • There are staff available to help with any access enquiries.
      • All support animals are welcomed on premises (e.g. guide, hearing or mobility dogs etc).
    • The identified accessible route within the site:

      • There are two large structural pillars at the Lambton Quay entrance on the route to the cable car. These are brightly coloured and tiled. Staff will assist you to the most appropriate boarding area i.e. top or bottom doors if needed.
      • The accessible route within the site has a minimum width of 1200mm.
      • Any permanently fixed objects are detectable by a person using a cane.
      • You can access all facilities and services within from this accessible route.
      • Lighting levels on this accessible route offer good visibility and viewing.
      • The accessible route has fixed obstructions that could impede travel.
      • The layout suggests a welcoming physical environment (e.g. mobile floor stands provide unimpeded travel, or outdoor environment surfaces are well maintained).
    • Fixed ramps within:

      • Two - one at the top to access the lookout and another at the bottom for access to the lower doors.
      • Ramps have a handrail.
    • Signage within the site:

      • Exit signs are well marked. The ISA symbol is installed throught the accessible route.
    • Sensory options:

      • Lighting and floor surfaces have been adjusted to minimize glare. Tactile markers have been installed to indicate directional markers or potential hazards.
      • Braille or tactile methods are used to help indicate location.
    • Surfaces:

      • Tactile indcators have been installed to indicate changes in the accessible environment.
      • The floor surface covering is plain and clear.
      • Tactile indicators are installed on accessible route
    • Stairs or Steps:

      • The steps at the boarding areas have tactile indicators installed to assist with navigation.
      • There is a handrail located on at least one or both sides of the stairs.
    • Accessible Reception/ Counter / Ticket Sales

      • The ticket booth is located at the Lambton entrance for all ticket sales, and is manned at all times the cable car is operating. Staff can assist with using the Eftpos machine. You may need to ask them to tell you or sign what the total price is as this is not visible on the customer side.
      • There is a counter located on the accessible route.
      • The counter is accessible and has a clear space of 1200mm x 1200mm in front.
      • There is at least one seat (with an armrest on at least one side and a usable seat height) available to use while waiting.
      • EFTPOS terminals are reachable and usable.
    • Accessible Toilets:

      • Accessible toilets are available for use near the Kelburn entrance. These are maintained by the council. The outside access door to the area is heavy.
      • Not under the control of the business but council toilets are available near the Kelburn entrance.
      • All gender accessible toilets are in a self-contained compartment with full privacy.
      • The toilet seat lid can act as a back rest.
      • The toilet pan provides a stable base to transfer from.
      • The accessible toilet is a minimum of 1600mm wide x 1900mm long.
  • Getting out safely:

      • Staff are regularly trained to evacuate all customers. Should the car stop unexpectedly on its journey and an evacuation is required, staff will assist or call the fire service for customers with mobility impairment.
      • The emergency exits are accessible and hazard free.
      • All fire/smoke doors can stay open automatically during an emergency.
      • There are audible fire alerting devices.
      • Assembly areas (e.g. evacuation point) are on the accessible route.

Hearing

Platinum

These are the features that the business provides to create a positive accessible experience for customers or visitors who are Deaf or have a hearing impairment.

  • Getting ready to go:

    • The website:

      • www.wellingtoncablecar.co.nz
      • Information on the accessible facilities is also outlined on this organisation's website.
      • Accessibility information is clearly displayed on the website. The cable cars are accessible to all and the website has specific information on features. There are several photographs with captions\; there is also a slideshow gallery which is not captioned. Historic information, along with timetables and prices, are available on the website.
    • Brochures:

      • The brochure is well laid out and easy to read with photos, a map of the stops and a fold-out A3 which shows the route and attractions in the area. Brochures available in French, German, Spanish, Korean, Chinese, Japanese & Maori.
      • There is a map of the facility in the brochure.
      • The business has QR coding on its brochures which links back to the website, where information is available in alternative languages including: French, German, Spanish, Korean, Chinese, Japanese & Maori.
  • Arriving and Getting In:

    • Bus Stop:

      • The cable car is on regular bus routes at the top and the bottom. The bus stop at the top of the cable car has no shelter, however the one on Lambton Quay is under the shop awnings. The bus stops are located on Lambton Quay and at the Kelburn terminus. The bus stop number is 5010 / 5010, and is used by all routes that travel on Lambton Quay. At the top, the stop is on Upland Road, Kelburn.
      • Lambton Quay and at the Kelburn terminus.
      • 5010 / 5010
      • All routes that travel on Lambton Quay and at the top the stop is on Upland Rd Kelburn.
    • Car parking:

      • Accessible car parking near the cable car is on Hunter Street and Grey Street downtown, and also in the Wilson carpark at the top of the cable car. The exit from the Wilson carpark to the cable car is either down some steps or via the sloped entrance to the carpark. The accessible parking is easy to find and well signposted, but there is no shelter over the accessible car parking.
    • Drop off/pick up zone:

      • There is an area at the top of the cable car for dropping off passengers, however there is no shelter provided. This is not signposted.
      • The drop off/pick up zone is located within 200 metres of the organisation's entrance.
      • There is no shelter over the drop off/pick up zone.
      • There is a kerb curb cut to the pavement or the environment is level.
    • Kerb Side:

      • From the Wilson carpark at the Kelburn end of the cable car, access without steps is down the sloping entrance of the carpark. It is a little uneven so care must be taken. The path to the entrance is firm and stable.
    • The identified accessible route to the site:

      • The entrances to the cable car are all well signposted with tactile indicators at all entrences.
    • The main entrance into the site:

      • The main entrances have level approaches. There is a gentle sloping pavement to access the Lambton Quay entrance up Cable Car Lane.
    • Main entrance signage:

      • ISA signage is displayed to indicate that the cable car is accessible.
    • Main entrance doorways (this includes gates and turnstiles)

      • Both top and bottom entrances are easily accessible, with automated doors at the Kelburn entrance and no doors at the Lambton Quay entrance.
  • Getting around within the site:

    • Customer Service:

      • A mobility scooter is provided if customers wish to use it to go shopping or access the Botanical Gardens. The staff will look after any other mobility equipment while they are using the scooter. All support animals are welcomed on premises.
      • There are staff available to help with any access enquiries.
      • All support animals are welcomed on premises (e.g. guide, hearing or mobility dogs etc).
    • The identified accessible route within the site:

      • There are two large structural pillars at the Lambton Quay entrance on the route to the cable car. These are brightly coloured and tiled. Staff will assist you to the most appropriate boarding area i.e. top or bottom doors if needed.
      • The accessible route within the site has a minimum width of 1200mm.
      • You can access all facilities and services within from this accessible route.
      • Lighting levels on this accessible route offer good visibility and viewing.
      • The layout suggests a welcoming physical environment (e.g. mobile floor stands provide unimpeded travel, or outdoor environment surfaces are well maintained).
    • Fixed ramps within:

      • Ramps have a handrail.
    • Signage within the site:

      • Exit signs are well marked. The ISA symbol is installed throught the accessible route.
    • Sensory options:

      • Lighting and floor surfaces have been adjusted to minimize glare. Tactile markers have been installed to indicate directional markers or potential hazards.
    • Surfaces:

      • Tactile indcators have been installed to indicate changes in the accessible environment.
    • Stairs or Steps:

      • The steps at the boarding areas have tactile indicators installed to assist with navigation.
      • There is a handrail located on at least one or both sides of the stairs.
    • Accessible Reception/ Counter / Ticket Sales

      • The ticket booth is located at the Lambton entrance for all ticket sales, and is manned at all times the cable car is operating. Staff can assist with using the Eftpos machine. You may need to ask them to tell you or sign what the total price is as this is not visible on the customer side.
      • There is a counter located on the accessible route.
      • The counter is accessible and has a clear space of 1200mm x 1200mm in front.
      • There is at least one seat (with an armrest on at least one side and a usable seat height) available to use while waiting.
      • EFTPOS terminals are reachable and usable.
    • Accessible Toilets:

      • Accessible toilets are available for use near the Kelburn entrance. These are maintained by the council. The outside access door to the area is heavy.
      • Not under the control of the business but council toilets are available near the Kelburn entrance.
      • All gender accessible toilets are in a self-contained compartment with full privacy.
      • The toilet seat lid can act as a back rest.
      • The toilet pan provides a stable base to transfer from.
      • The accessible toilet is a minimum of 1600mm wide x 1900mm long.
  • Getting out safely:

      • Staff are regularly trained to evacuate all customers. Should the car stop unexpectedly on its journey and an evacuation is required, staff will assist or call the fire service for customers with mobility impairment.
      • The emergency exits are accessible and hazard free.
      • All fire/smoke doors can stay open automatically during an emergency.
      • There are audible fire alerting devices.
      • Assembly areas (e.g. evacuation point) are on the accessible route.

Mobility

Platinum

These are the features that the business provides to create a positive accessible experience for customers or visitors with a mobility impairment.

  • Getting ready to go:

    • The website:

      • www.wellingtoncablecar.co.nz
      • Information on the accessible facilities is also outlined on this organisation's website.
      • Accessibility information is clearly displayed on the website. The cable cars are accessible to all and the website has specific information on features. There are several photographs with captions\; there is also a slideshow gallery which is not captioned. Historic information, along with timetables and prices, are available on the website.
    • Brochures:

      • The brochure is well laid out and easy to read with photos, a map of the stops and a fold-out A3 which shows the route and attractions in the area. Brochures available in French, German, Spanish, Korean, Chinese, Japanese & Maori.
      • There is a map of the facility in the brochure.
      • The business has QR coding on its brochures which links back to the website, where information is available in alternative languages including: French, German, Spanish, Korean, Chinese, Japanese & Maori.
  • Arriving and Getting In:

    • Bus Stop:

      • The cable car is on regular bus routes at the top and the bottom. The bus stop at the top of the cable car has no shelter, however the one on Lambton Quay is under the shop awnings. The bus stops are located on Lambton Quay and at the Kelburn terminus. The bus stop number is 5010 / 5010, and is used by all routes that travel on Lambton Quay. At the top, the stop is on Upland Road, Kelburn.
      • Lambton Quay and at the Kelburn terminus.
      • 5010 / 5010
      • All routes that travel on Lambton Quay and at the top the stop is on Upland Rd Kelburn.
    • Car parking:

      • Accessible car parking near the cable car is on Hunter Street and Grey Street downtown, and also in the Wilson carpark at the top of the cable car. The exit from the Wilson carpark to the cable car is either down some steps or via the sloped entrance to the carpark. The accessible parking is easy to find and well signposted, but there is no shelter over the accessible car parking.
      • There is accessible car parking.
      • The accessible parking is easy to find and well sign posted.
      • There is no shelter over the accessible car parking.
    • Drop off/pick up zone:

      • There is an area at the top of the cable car for dropping off passengers, however there is no shelter provided. This is not signposted.
      • The drop off/pick up zone is located within 200 metres of the organisation's entrance.
      • There is no shelter over the drop off/pick up zone.
      • There is a kerb curb cut to the pavement or the environment is level.
    • Kerb Side:

      • From the Wilson carpark at the Kelburn end of the cable car, access without steps is down the sloping entrance of the carpark. It is a little uneven so care must be taken. The path to the entrance is firm and stable.
      • There is a kerb ramp for changes in level between the car park and footpath.
    • The identified accessible route to the site:

      • The entrances to the cable car are all well signposted with tactile indicators at all entrences.
      • The accessible route to the site has a minimum width of 1200mm.
    • The main entrance into the site:

      • The main entrances have level approaches. There is a gentle sloping pavement to access the Lambton Quay entrance up Cable Car Lane.
    • Main entrance signage:

      • ISA signage is displayed to indicate that the cable car is accessible.
    • Main entrance doorways (this includes gates and turnstiles)

      • Both top and bottom entrances are easily accessible, with automated doors at the Kelburn entrance and no doors at the Lambton Quay entrance.
  • Getting around within the site:

    • Customer Service:

      • A mobility scooter is provided if customers wish to use it to go shopping or access the Botanical Gardens. The staff will look after any other mobility equipment while they are using the scooter. All support animals are welcomed on premises.
      • There are staff available to help with any access enquiries.
      • There are scooters available.
      • " A mobility scooter is provided if customers wish to use it to go shopping or access the Botanical Gardens. The staff will look after any other mobility equipment while they are using the scooter.
      • All support animals are welcomed on premises (e.g. guide, hearing or mobility dogs etc).
    • The identified accessible route within the site:

      • There are two large structural pillars at the Lambton Quay entrance on the route to the cable car. These are brightly coloured and tiled. Staff will assist you to the most appropriate boarding area i.e. top or bottom doors if needed.
      • The accessible route within the site has a minimum width of 1200mm.
      • You can access all facilities and services within from this accessible route.
      • Lighting levels on this accessible route offer good visibility and viewing.
      • The accessible route has fixed obstructions that could impede travel.
      • The layout suggests a welcoming physical environment (e.g. mobile floor stands provide unimpeded travel, or outdoor environment surfaces are well maintained).
    • Fixed ramps within:

      • Two - one at the top to access the lookout and another at the bottom for access to the lower doors.
      • Ramps have a handrail.
    • Signage within the site:

      • Exit signs are well marked. The ISA symbol is installed throught the accessible route.
    • Sensory options:

      • Lighting and floor surfaces have been adjusted to minimize glare. Tactile markers have been installed to indicate directional markers or potential hazards.
    • Surfaces:

      • Tactile indcators have been installed to indicate changes in the accessible environment.
    • Stairs or Steps:

      • The steps at the boarding areas have tactile indicators installed to assist with navigation.
      • There is a handrail located on at least one or both sides of the stairs.
    • Accessible Reception/ Counter / Ticket Sales

      • The ticket booth is located at the Lambton entrance for all ticket sales, and is manned at all times the cable car is operating. Staff can assist with using the Eftpos machine. You may need to ask them to tell you or sign what the total price is as this is not visible on the customer side.
      • There is a counter located on the accessible route.
      • The counter is accessible and has a clear space of 1200mm x 1200mm in front.
      • There is at least one access space at the service or reception counter.
      • There is at least one seat (with an armrest on at least one side and a usable seat height) available to use while waiting.
      • EFTPOS terminals are reachable and usable.
    • Accessible Toilets:

      • Accessible toilets are available for use near the Kelburn entrance. These are maintained by the council. The outside access door to the area is heavy.
      • Not under the control of the business but council toilets are available near the Kelburn entrance.
      • All gender accessible toilets are in a self-contained compartment with full privacy.
      • The toilet seat lid can act as a back rest.
      • The toilet pan provides a stable base to transfer from.
      • The accessible toilet is a minimum of 1600mm wide x 1900mm long.
      • The washbasin is reachable from the toilet seat.
  • Getting out safely:

      • Staff are regularly trained to evacuate all customers. Should the car stop unexpectedly on its journey and an evacuation is required, staff will assist or call the fire service for customers with mobility impairment.
      • The emergency exits are accessible and hazard free.
      • All fire/smoke doors can stay open automatically during an emergency.
      • There are audible fire alerting devices.
      • Assembly areas (e.g. evacuation point) are on the accessible route.

Parents

Platinum

These are the features that the business provides to create a positive accessible experience for customers or visitors with young children.

  • Getting ready to go:

    • The website:

      • www.wellingtoncablecar.co.nz
      • Information on the accessible facilities is also outlined on this organisation's website.
      • Accessibility information is clearly displayed on the website. The cable cars are accessible to all and the website has specific information on features. There are several photographs with captions\; there is also a slideshow gallery which is not captioned. Historic information, along with timetables and prices, are available on the website.
    • Brochures:

      • The brochure is well laid out and easy to read with photos, a map of the stops and a fold-out A3 which shows the route and attractions in the area. Brochures available in French, German, Spanish, Korean, Chinese, Japanese & Maori.
      • There is a map of the facility in the brochure.
      • The business has QR coding on its brochures which links back to the website, where information is available in alternative languages including: French, German, Spanish, Korean, Chinese, Japanese & Maori.
  • Arriving and Getting In:

    • Bus Stop:

      • The cable car is on regular bus routes at the top and the bottom. The bus stop at the top of the cable car has no shelter, however the one on Lambton Quay is under the shop awnings. The bus stops are located on Lambton Quay and at the Kelburn terminus. The bus stop number is 5010 / 5010, and is used by all routes that travel on Lambton Quay. At the top, the stop is on Upland Road, Kelburn.
      • Lambton Quay and at the Kelburn terminus.
      • 5010 / 5010
      • All routes that travel on Lambton Quay and at the top the stop is on Upland Rd Kelburn.
    • Car parking:

      • Accessible car parking near the cable car is on Hunter Street and Grey Street downtown, and also in the Wilson carpark at the top of the cable car. The exit from the Wilson carpark to the cable car is either down some steps or via the sloped entrance to the carpark. The accessible parking is easy to find and well signposted, but there is no shelter over the accessible car parking.
    • Drop off/pick up zone:

      • There is an area at the top of the cable car for dropping off passengers, however there is no shelter provided. This is not signposted.
      • The drop off/pick up zone is located within 200 metres of the organisation's entrance.
      • There is no shelter over the drop off/pick up zone.
      • There is a kerb curb cut to the pavement or the environment is level.
    • Kerb Side:

      • From the Wilson carpark at the Kelburn end of the cable car, access without steps is down the sloping entrance of the carpark. It is a little uneven so care must be taken. The path to the entrance is firm and stable.
      • There is a kerb ramp for changes in level between the car park and footpath.
    • The identified accessible route to the site:

      • The entrances to the cable car are all well signposted with tactile indicators at all entrences.
    • The main entrance into the site:

      • The main entrances have level approaches. There is a gentle sloping pavement to access the Lambton Quay entrance up Cable Car Lane.
    • Main entrance signage:

      • ISA signage is displayed to indicate that the cable car is accessible.
    • Main entrance doorways (this includes gates and turnstiles)

      • Both top and bottom entrances are easily accessible, with automated doors at the Kelburn entrance and no doors at the Lambton Quay entrance.
  • Getting around within the site:

    • Customer Service:

      • A mobility scooter is provided if customers wish to use it to go shopping or access the Botanical Gardens. The staff will look after any other mobility equipment while they are using the scooter. All support animals are welcomed on premises.
      • There are staff available to help with any access enquiries.
      • There are scooters available.
      • " A mobility scooter is provided if customers wish to use it to go shopping or access the Botanical Gardens. The staff will look after any other mobility equipment while they are using the scooter.
      • All support animals are welcomed on premises (e.g. guide, hearing or mobility dogs etc).
    • The identified accessible route within the site:

      • There are two large structural pillars at the Lambton Quay entrance on the route to the cable car. These are brightly coloured and tiled. Staff will assist you to the most appropriate boarding area i.e. top or bottom doors if needed.
      • The accessible route within the site has a minimum width of 1200mm.
      • You can access all facilities and services within from this accessible route.
      • Lighting levels on this accessible route offer good visibility and viewing.
      • The accessible route has fixed obstructions that could impede travel.
      • The layout suggests a welcoming physical environment (e.g. mobile floor stands provide unimpeded travel, or outdoor environment surfaces are well maintained).
    • Fixed ramps within:

      • Two - one at the top to access the lookout and another at the bottom for access to the lower doors.
      • Ramps have a handrail.
    • Signage within the site:

      • Exit signs are well marked. The ISA symbol is installed throught the accessible route.
    • Sensory options:

      • Lighting and floor surfaces have been adjusted to minimize glare. Tactile markers have been installed to indicate directional markers or potential hazards.
    • Surfaces:

      • Tactile indcators have been installed to indicate changes in the accessible environment.
    • Stairs or Steps:

      • The steps at the boarding areas have tactile indicators installed to assist with navigation.
      • There is a handrail located on at least one or both sides of the stairs.
    • Accessible Reception/ Counter / Ticket Sales

      • The ticket booth is located at the Lambton entrance for all ticket sales, and is manned at all times the cable car is operating. Staff can assist with using the Eftpos machine. You may need to ask them to tell you or sign what the total price is as this is not visible on the customer side.
      • There is a counter located on the accessible route.
      • The counter is accessible and has a clear space of 1200mm x 1200mm in front.
      • There is at least one access space at the service or reception counter.
      • There is at least one seat (with an armrest on at least one side and a usable seat height) available to use while waiting.
      • EFTPOS terminals are reachable and usable.
    • Accessible Toilets:

      • Accessible toilets are available for use near the Kelburn entrance. These are maintained by the council. The outside access door to the area is heavy.
      • Not under the control of the business but council toilets are available near the Kelburn entrance.
      • All gender accessible toilets are in a self-contained compartment with full privacy.
      • There is a baby change station or separate parent room available.
      • The toilet seat lid can act as a back rest.
      • The toilet pan provides a stable base to transfer from.
      • The accessible toilet is a minimum of 1600mm wide x 1900mm long.
  • Getting out safely:

      • Staff are regularly trained to evacuate all customers. Should the car stop unexpectedly on its journey and an evacuation is required, staff will assist or call the fire service for customers with mobility impairment.
      • The emergency exits are accessible and hazard free.
      • All fire/smoke doors can stay open automatically during an emergency.
      • There are audible fire alerting devices.
      • Assembly areas (e.g. evacuation point) are on the accessible route.

Learning & Intellectual

Platinum

These are the features that the business provides to create a positive accessible experience for customers or visitors with a learning or intellectual impairment.

  • Getting ready to go:

    • The website:

      • www.wellingtoncablecar.co.nz
      • Information on the accessible facilities is also outlined on this organisation's website.
      • Accessibility information is clearly displayed on the website. The cable cars are accessible to all and the website has specific information on features. There are several photographs with captions\; there is also a slideshow gallery which is not captioned. Historic information, along with timetables and prices, are available on the website.
    • Brochures:

      • The brochure is well laid out and easy to read with photos, a map of the stops and a fold-out A3 which shows the route and attractions in the area. Brochures available in French, German, Spanish, Korean, Chinese, Japanese & Maori.
      • There is a map of the facility in the brochure.
      • The business has QR coding on its brochures which links back to the website, where information is available in alternative languages including: French, German, Spanish, Korean, Chinese, Japanese & Maori.
  • Arriving and Getting In:

    • Bus Stop:

      • The cable car is on regular bus routes at the top and the bottom. The bus stop at the top of the cable car has no shelter, however the one on Lambton Quay is under the shop awnings. The bus stops are located on Lambton Quay and at the Kelburn terminus. The bus stop number is 5010 / 5010, and is used by all routes that travel on Lambton Quay. At the top, the stop is on Upland Road, Kelburn.
      • Lambton Quay and at the Kelburn terminus.
      • 5010 / 5010
      • All routes that travel on Lambton Quay and at the top the stop is on Upland Rd Kelburn.
    • Car parking:

      • Accessible car parking near the cable car is on Hunter Street and Grey Street downtown, and also in the Wilson carpark at the top of the cable car. The exit from the Wilson carpark to the cable car is either down some steps or via the sloped entrance to the carpark. The accessible parking is easy to find and well signposted, but there is no shelter over the accessible car parking.
    • Drop off/pick up zone:

      • There is an area at the top of the cable car for dropping off passengers, however there is no shelter provided. This is not signposted.
      • The drop off/pick up zone is located within 200 metres of the organisation's entrance.
      • There is no shelter over the drop off/pick up zone.
      • There is a kerb curb cut to the pavement or the environment is level.
    • Kerb Side:

      • From the Wilson carpark at the Kelburn end of the cable car, access without steps is down the sloping entrance of the carpark. It is a little uneven so care must be taken. The path to the entrance is firm and stable.
      • There is a kerb ramp for changes in level between the car park and footpath.
    • The identified accessible route to the site:

      • The entrances to the cable car are all well signposted with tactile indicators at all entrences.
      • The accessible route to the site has a minimum width of 1200mm.
    • The main entrance into the site:

      • The main entrances have level approaches. There is a gentle sloping pavement to access the Lambton Quay entrance up Cable Car Lane.
    • Main entrance signage:

      • ISA signage is displayed to indicate that the cable car is accessible.
    • Main entrance doorways (this includes gates and turnstiles)

      • Both top and bottom entrances are easily accessible, with automated doors at the Kelburn entrance and no doors at the Lambton Quay entrance.
  • Getting around within the site:

    • Customer Service:

      • A mobility scooter is provided if customers wish to use it to go shopping or access the Botanical Gardens. The staff will look after any other mobility equipment while they are using the scooter. All support animals are welcomed on premises.
      • There are staff available to help with any access enquiries.
      • All support animals are welcomed on premises (e.g. guide, hearing or mobility dogs etc).
    • The identified accessible route within the site:

      • There are two large structural pillars at the Lambton Quay entrance on the route to the cable car. These are brightly coloured and tiled. Staff will assist you to the most appropriate boarding area i.e. top or bottom doors if needed.
      • The accessible route within the site has a minimum width of 1200mm.
      • You can access all facilities and services within from this accessible route.
      • Lighting levels on this accessible route offer good visibility and viewing.
      • The accessible route has fixed obstructions that could impede travel.
      • The layout suggests a welcoming physical environment (e.g. mobile floor stands provide unimpeded travel, or outdoor environment surfaces are well maintained).
    • Fixed ramps within:

      • Two - one at the top to access the lookout and another at the bottom for access to the lower doors.
      • Ramps have a handrail.
    • Signage within the site:

      • Exit signs are well marked. The ISA symbol is installed throught the accessible route.
    • Sensory options:

      • Lighting and floor surfaces have been adjusted to minimize glare. Tactile markers have been installed to indicate directional markers or potential hazards.
    • Surfaces:

      • Tactile indcators have been installed to indicate changes in the accessible environment.
      • The floor surface covering is plain and clear.
    • Stairs or Steps:

      • The steps at the boarding areas have tactile indicators installed to assist with navigation.
      • There is a handrail located on at least one or both sides of the stairs.
    • Accessible Reception/ Counter / Ticket Sales

      • The ticket booth is located at the Lambton entrance for all ticket sales, and is manned at all times the cable car is operating. Staff can assist with using the Eftpos machine. You may need to ask them to tell you or sign what the total price is as this is not visible on the customer side.
      • There is a counter located on the accessible route.
      • The counter is accessible and has a clear space of 1200mm x 1200mm in front.
      • There is at least one seat (with an armrest on at least one side and a usable seat height) available to use while waiting.
      • EFTPOS terminals are reachable and usable.
    • Accessible Toilets:

      • Accessible toilets are available for use near the Kelburn entrance. These are maintained by the council. The outside access door to the area is heavy.
      • Not under the control of the business but council toilets are available near the Kelburn entrance.
      • All gender accessible toilets are in a self-contained compartment with full privacy.
      • The toilet seat lid can act as a back rest.
      • The toilet pan provides a stable base to transfer from.
      • The accessible toilet is a minimum of 1600mm wide x 1900mm long.
  • Getting out safely:

      • Staff are regularly trained to evacuate all customers. Should the car stop unexpectedly on its journey and an evacuation is required, staff will assist or call the fire service for customers with mobility impairment.
      • The emergency exits are accessible and hazard free.
      • All fire/smoke doors can stay open automatically during an emergency.
      • There are audible fire alerting devices.
      • Assembly areas (e.g. evacuation point) are on the accessible route.