Breadcrumbs

Auckland Ferry Terminal

Contact Information

Auckland Ferry Terminal
Level 3, Ferry Building, 99 Quay Street, Auckland 1010
-36.842997,174.766901
Phone: 09 367 9111
Fax: 09 367 9148
Email:
www.fullers.co.nz

Accessibility Report

Summary

Silver

The Auckland Ferry terminal is easy to get to by bus, and a drop-off zone is provided for those who need to be dropped off or picked up. Ramps allow access to the ships and these are wide and well constructed.

View the full accessibility report for Auckland Ferry Terminal.

Ratings by Access Group

The Be. Welcome Assessment rates the accessibility of the organisation in each of the following 5 access groups, as well as providing an overall rating:

Overall Rating
Silver 75%
Vision
Silver 75%
Hearing
Silver 77%
Mobility
Gold 80%
Parents
Gold 80%
Learning & Intellectual
Silver 78%

Vision

Silver

These are the features that the business provides to create a positive accessible experience for customers or visitors with a vision impairment.

  • Arriving and Getting In:

    • Bus Stop:

      • The bus stop is 20 meters from the Terminal. There is seating inside the terminal with a view to the bus stop outside.
      • The bus stop is located on Queens Wharf just to the right of the Auckland Ferry Terminal
      • The bus stop number is 7300 and its on the Downtown D4 route
      • There is seating and shelter at the bus stop.
    • Drop off/pick up zone:

      • There is a drop off zone on the Queens Wharf to the right of the Bus Stop. First Security patrol the area continuously and when there is something on at the Cloud then traffic is busy and parking is a premium.
      • The drop off/pick up zone is located within 200 metres of the organisation's entrance.
      • There is no shelter over the drop off/pick up zone.
      • There is a kerb curb cut to the pavement or the environment is level.
    • Drop off/pick up zone signage:

      • The drop off zone is in front of the taxi rank towards Quay Street and is also used by Goods Service vehicles. There is Security Guards patroling this area all the time.
    • Fixed ramps to the main entrance:

      • Hand Rails and Ramps are used to board the ferries. These are very secure and there are always two staff members available, to offer assistance if required.
      • Fixed ramps are used to gain access to the Ferries.
      • Ramps have a handrail.
    • The identified accessible route to the site:

      • There are very clear painted markings (Colour Coded) for each destination. Simply choose your destination and follow the coloured line.
      • The accessible route to the site has a minimum width of 1200mm.
      • There are no tactile indicators installed to help navigate to the main entrance.
    • Main entrance signage:

      • The Queens Wharf entrance doors to the Ferry Building are just to the left of the bus stops. There is another entrance off Quay Street from the front of the building. The entrance from Queens Wharf has a wide, self opening door and the entrance from Quay Street is wide with no doors or restrictions.
    • Main entrance doorways (this includes gates and turnstiles)

      • There are self-opening sliding glass doors at the entry from the Bus stop of the Mobility Parking. The other entry off Quay Street has no doors to navigate.
  • Getting around within the site:

    • Customer Service:

      • There are staff available to help with any access enquiries.
      • All support animals are welcomed on premises (e.g. guide, hearing or mobility dogs etc).
    • Communicating Accessibly:

      • There is a loud speaker available to provide information.
    • Menus:

      • There are no written menus available in the cafes on site.
    • Pricing Information:

    • The identified accessible route within the site:

      • Between Pier 1 and Pier 2 across the front of some restaurants there is a slip-resistant floor surface for all weather conditions.
      • The accessible route within the site has a minimum width of 1200mm.
      • Any permanently fixed objects are detectable by a person using a cane.
      • You can access all facilities and services within from this accessible route.
      • Lighting levels on this accessible route offer good visibility and viewing.
      • The layout suggests a welcoming physical environment (e.g. mobile floor stands provide unimpeded travel, or outdoor environment surfaces are well maintained).
    • Fixed ramps within:

      • Ramps allow access to the ships and these are wide and well constructed.
      • Ramps have a handrail.
    • Sensory options:

    • Surfaces:

      • The floor surface covering is plain and clear.
      • Tactile indicators are not installed on the accessible route
    • Accessible Reception/ Counter / Ticket Sales

      • The counter sales area for tickets is higher on the left side than on the right side. The right side of the counter is fully accessible.
      • There is a counter located on the accessible route.
      • The counter is accessible and has a clear space of 1200mm x 1200mm in front.
      • EFTPOS terminals are reachable and usable.
    • Cafe/Restaurant/Bar Area:

      • These premises are licensed.
      • There is an accessible outdoor area.
      • The cafe/restaurant/bar area is on a single level.
      • There is a level accessible entry into the cafe/restaurant/bar area.
      • The entrance is clearly illuminated.
      • Entry doors are easily operable.
      • Electronic payment devices (eg EFTPOS terminals) are reachable and usable for all access customers.
      • Hard flooring surfaces appear to have a slip resistant surface
      • The floor surface covering is plain and clear.
      • Natural and artificial lighting levels avoid glare and sudden, abrupt changes in intensity
      • Reflective and polished surfaces are minimised.
      • The terminal floors are ashphelt and the same floor runs into the Cafe area.
      • Staff are identifiable with a uniform or name badge.
    • Cafe/Restaurant/Bar Accessible Toilet:

      • The accessible toilets are very clean and tidy.
      • On Pier 2 behind ticket counter and across from the mobile Esquires Coffee cart.
      • The toilet pan offers a stable base to transfer from.
      • The accessible toilet is a minimum of 1600mm wide x 1900mm long.
    • Accessible Toilets:

      • The toilet is located behind the ticketing office on Pier 2
      • All gender accessible toilets are in a self-contained compartment with full privacy.
      • The toilet seat lid can act as a back rest.
      • The toilet pan provides a stable base to transfer from.
      • The accessible toilet is a minimum of 1600mm wide x 1900mm long.
  • Getting out safely:

      • The emergency exits are accessible and hazard free.
      • Assembly areas (e.g. evacuation point) are on the accessible route.

Hearing

Silver

These are the features that the business provides to create a positive accessible experience for customers or visitors who are Deaf or have a hearing impairment.

  • Arriving and Getting In:

    • Bus Stop:

      • The bus stop is 20 meters from the Terminal. There is seating inside the terminal with a view to the bus stop outside.
      • The bus stop is located on Queens Wharf just to the right of the Auckland Ferry Terminal
      • The bus stop number is 7300 and its on the Downtown D4 route
      • There is seating and shelter at the bus stop.
    • Drop off/pick up zone:

      • There is a drop off zone on the Queens Wharf to the right of the Bus Stop. First Security patrol the area continuously and when there is something on at the Cloud then traffic is busy and parking is a premium.
      • The drop off/pick up zone is located within 200 metres of the organisation's entrance.
      • There is no shelter over the drop off/pick up zone.
      • There is a kerb curb cut to the pavement or the environment is level.
    • Drop off/pick up zone signage:

      • The drop off zone is in front of the taxi rank towards Quay Street and is also used by Goods Service vehicles. There is Security Guards patroling this area all the time.
    • Fixed ramps to the main entrance:

      • Hand Rails and Ramps are used to board the ferries. These are very secure and there are always two staff members available, to offer assistance if required.
      • Ramps have a handrail.
    • The identified accessible route to the site:

      • There are very clear painted markings (Colour Coded) for each destination. Simply choose your destination and follow the coloured line.
    • Main entrance signage:

      • The Queens Wharf entrance doors to the Ferry Building are just to the left of the bus stops. There is another entrance off Quay Street from the front of the building. The entrance from Queens Wharf has a wide, self opening door and the entrance from Quay Street is wide with no doors or restrictions.
    • Main entrance doorways (this includes gates and turnstiles)

      • There are self-opening sliding glass doors at the entry from the Bus stop of the Mobility Parking. The other entry off Quay Street has no doors to navigate.
  • Getting around within the site:

    • Customer Service:

      • There are staff available to help with any access enquiries.
      • All support animals are welcomed on premises (e.g. guide, hearing or mobility dogs etc).
    • Communicating Accessibly:

      • Information can be sent out via email.
      • There is a loud speaker available to provide information.
    • Menus:

      • There are no written menus available in the cafes on site.
    • The identified accessible route within the site:

      • Between Pier 1 and Pier 2 across the front of some restaurants there is a slip-resistant floor surface for all weather conditions.
      • The accessible route within the site has a minimum width of 1200mm.
      • You can access all facilities and services within from this accessible route.
      • Lighting levels on this accessible route offer good visibility and viewing.
      • The layout suggests a welcoming physical environment (e.g. mobile floor stands provide unimpeded travel, or outdoor environment surfaces are well maintained).
    • Fixed ramps within:

      • Ramps have a handrail.
    • Sensory options:

      • A listening system exists.
    • Accessible Reception/ Counter / Ticket Sales

      • The counter sales area for tickets is higher on the left side than on the right side. The right side of the counter is fully accessible.
      • There is a counter located on the accessible route.
      • The counter is accessible and has a clear space of 1200mm x 1200mm in front.
      • EFTPOS terminals are reachable and usable.
    • Cafe/Restaurant/Bar Area:

      • These premises are licensed.
      • There is an accessible outdoor area.
      • The cafe/restaurant/bar area is on a single level.
      • There is a level accessible entry into the cafe/restaurant/bar area.
      • Entry doors are easily operable.
      • Electronic payment devices (eg EFTPOS terminals) are reachable and usable for all access customers.
      • Hard flooring surfaces appear to have a slip resistant surface
      • Natural and artificial lighting levels avoid glare and sudden, abrupt changes in intensity
      • Reflective and polished surfaces are minimised.
      • Staff are identifiable with a uniform or name badge.
      • The terminal floors are ashphelt and the same floor runs into the Cafe area.
    • Cafe/Restaurant/Bar Accessible Toilet:

      • The accessible toilets are very clean and tidy.
      • On Pier 2 behind ticket counter and across from the mobile Esquires Coffee cart.
      • The toilet pan offers a stable base to transfer from.
      • The accessible toilet is a minimum of 1600mm wide x 1900mm long.
    • Accessible Toilets:

      • The toilet is located behind the ticketing office on Pier 2
      • All gender accessible toilets are in a self-contained compartment with full privacy.
      • The toilet seat lid can act as a back rest.
      • The toilet pan provides a stable base to transfer from.
      • The accessible toilet is a minimum of 1600mm wide x 1900mm long.
  • Getting out safely:

      • The emergency exits are accessible and hazard free.
      • Assembly areas (e.g. evacuation point) are on the accessible route.

Mobility

Gold

These are the features that the business provides to create a positive accessible experience for customers or visitors with a mobility impairment.

  • Arriving and Getting In:

    • Bus Stop:

      • The bus stop is 20 meters from the Terminal. There is seating inside the terminal with a view to the bus stop outside.
      • The bus stop is located on Queens Wharf just to the right of the Auckland Ferry Terminal
      • The bus stop number is 7300 and its on the Downtown D4 route
      • There is seating and shelter at the bus stop.
    • Drop off/pick up zone:

      • There is a drop off zone on the Queens Wharf to the right of the Bus Stop. First Security patrol the area continuously and when there is something on at the Cloud then traffic is busy and parking is a premium.
      • The drop off/pick up zone is located within 200 metres of the organisation's entrance.
      • There is no shelter over the drop off/pick up zone.
      • There is a kerb curb cut to the pavement or the environment is level.
    • Drop off/pick up zone signage:

      • The drop off zone is in front of the taxi rank towards Quay Street and is also used by Goods Service vehicles. There is Security Guards patroling this area all the time.
    • Fixed ramps to the main entrance:

      • Hand Rails and Ramps are used to board the ferries. These are very secure and there are always two staff members available, to offer assistance if required.
      • Fixed ramps are used to gain access to the Ferries.
      • Ramps have a handrail.
    • The identified accessible route to the site:

      • There are very clear painted markings (Colour Coded) for each destination. Simply choose your destination and follow the coloured line.
      • The accessible route to the site has a minimum width of 1200mm.
    • Main entrance signage:

      • The Queens Wharf entrance doors to the Ferry Building are just to the left of the bus stops. There is another entrance off Quay Street from the front of the building. The entrance from Queens Wharf has a wide, self opening door and the entrance from Quay Street is wide with no doors or restrictions.
    • Main entrance doorways (this includes gates and turnstiles)

      • There are self-opening sliding glass doors at the entry from the Bus stop of the Mobility Parking. The other entry off Quay Street has no doors to navigate.
  • Getting around within the site:

    • Customer Service:

      • There are staff available to help with any access enquiries.
      • There are wheelchairs available.
      • All support animals are welcomed on premises (e.g. guide, hearing or mobility dogs etc).
    • Communicating Accessibly:

    • Menus:

      • There are no written menus available in the cafes on site.
    • The identified accessible route within the site:

      • Between Pier 1 and Pier 2 across the front of some restaurants there is a slip-resistant floor surface for all weather conditions.
      • The accessible route within the site has a minimum width of 1200mm.
      • You can access all facilities and services within from this accessible route.
      • Lighting levels on this accessible route offer good visibility and viewing.
      • The layout suggests a welcoming physical environment (e.g. mobile floor stands provide unimpeded travel, or outdoor environment surfaces are well maintained).
    • Fixed ramps within:

      • Ramps allow access to the ships and these are wide and well constructed.
      • Ramps have a handrail.
    • Accessible Reception/ Counter / Ticket Sales

      • The counter sales area for tickets is higher on the left side than on the right side. The right side of the counter is fully accessible.
      • There is a counter located on the accessible route.
      • The counter is accessible and has a clear space of 1200mm x 1200mm in front.
      • There is at least one access space at the service or reception counter.
      • EFTPOS terminals are reachable and usable.
    • Cafe/Restaurant/Bar Area:

      • These premises are licensed.
      • There is an accessible outdoor area.
      • The cafe/restaurant/bar area is on a single level.
      • There is a level accessible entry into the cafe/restaurant/bar area.
      • Entry doors are easily operable.
      • Self service items can be reached from a seated position
      • Electronic payment devices (eg EFTPOS terminals) are reachable and usable for all access customers.
      • Hard flooring surfaces appear to have a slip resistant surface
      • Natural and artificial lighting levels avoid glare and sudden, abrupt changes in intensity
      • Reflective and polished surfaces are minimised.
      • The terminal floors are ashphelt and the same floor runs into the Cafe area.
      • Staff are identifiable with a uniform or name badge.
    • Cafe/Restaurant/Bar Accessible Toilet:

      • The accessible toilets are very clean and tidy.
      • On Pier 2 behind ticket counter and across from the mobile Esquires Coffee cart.
      • The toilet pan offers a stable base to transfer from.
      • The accessible toilet is a minimum of 1600mm wide x 1900mm long.
      • The washbasin is reachable from the toilet seat.
    • Accessible Toilets:

      • The toilet is located behind the ticketing office on Pier 2
      • All gender accessible toilets are in a self-contained compartment with full privacy.
      • The toilet seat lid can act as a back rest.
      • The toilet pan provides a stable base to transfer from.
      • The accessible toilet is a minimum of 1600mm wide x 1900mm long.
      • The washbasin is reachable from the toilet seat.
  • Getting out safely:

      • The emergency exits are accessible and hazard free.
      • Assembly areas (e.g. evacuation point) are on the accessible route.

Parents

Gold

These are the features that the business provides to create a positive accessible experience for customers or visitors with young children.

  • Arriving and Getting In:

    • Bus Stop:

      • The bus stop is 20 meters from the Terminal. There is seating inside the terminal with a view to the bus stop outside.
      • The bus stop is located on Queens Wharf just to the right of the Auckland Ferry Terminal
      • The bus stop number is 7300 and its on the Downtown D4 route
      • There is seating and shelter at the bus stop.
    • Drop off/pick up zone:

      • There is a drop off zone on the Queens Wharf to the right of the Bus Stop. First Security patrol the area continuously and when there is something on at the Cloud then traffic is busy and parking is a premium.
      • The drop off/pick up zone is located within 200 metres of the organisation's entrance.
      • There is no shelter over the drop off/pick up zone.
      • There is a kerb curb cut to the pavement or the environment is level.
    • Drop off/pick up zone signage:

      • The drop off zone is in front of the taxi rank towards Quay Street and is also used by Goods Service vehicles. There is Security Guards patroling this area all the time.
    • Fixed ramps to the main entrance:

      • Hand Rails and Ramps are used to board the ferries. These are very secure and there are always two staff members available, to offer assistance if required.
      • Fixed ramps are used to gain access to the Ferries.
      • Ramps have a handrail.
    • The identified accessible route to the site:

      • There are very clear painted markings (Colour Coded) for each destination. Simply choose your destination and follow the coloured line.
    • Main entrance signage:

      • The Queens Wharf entrance doors to the Ferry Building are just to the left of the bus stops. There is another entrance off Quay Street from the front of the building. The entrance from Queens Wharf has a wide, self opening door and the entrance from Quay Street is wide with no doors or restrictions.
    • Main entrance doorways (this includes gates and turnstiles)

      • There are self-opening sliding glass doors at the entry from the Bus stop of the Mobility Parking. The other entry off Quay Street has no doors to navigate.
  • Getting around within the site:

    • Customer Service:

      • There are staff available to help with any access enquiries.
      • There are wheelchairs available.
      • All support animals are welcomed on premises (e.g. guide, hearing or mobility dogs etc).
    • Communicating Accessibly:

    • Menus:

      • There are no written menus available in the cafes on site.
    • The identified accessible route within the site:

      • Between Pier 1 and Pier 2 across the front of some restaurants there is a slip-resistant floor surface for all weather conditions.
      • The accessible route within the site has a minimum width of 1200mm.
      • You can access all facilities and services within from this accessible route.
      • Lighting levels on this accessible route offer good visibility and viewing.
      • The layout suggests a welcoming physical environment (e.g. mobile floor stands provide unimpeded travel, or outdoor environment surfaces are well maintained).
    • Fixed ramps within:

      • Ramps allow access to the ships and these are wide and well constructed.
      • Ramps have a handrail.
    • Accessible Reception/ Counter / Ticket Sales

      • The counter sales area for tickets is higher on the left side than on the right side. The right side of the counter is fully accessible.
      • There is a counter located on the accessible route.
      • The counter is accessible and has a clear space of 1200mm x 1200mm in front.
      • There is at least one access space at the service or reception counter.
      • EFTPOS terminals are reachable and usable.
    • Cafe/Restaurant/Bar Area:

      • These premises are licensed.
      • There is an accessible outdoor area.
      • The cafe/restaurant/bar area is on a single level.
      • There is a level accessible entry into the cafe/restaurant/bar area.
      • Entry doors are easily operable.
      • Highchairs/booster seats are available for children.
      • Electronic payment devices (eg EFTPOS terminals) are reachable and usable for all access customers.
      • Hard flooring surfaces appear to have a slip resistant surface
      • Natural and artificial lighting levels avoid glare and sudden, abrupt changes in intensity
      • Reflective and polished surfaces are minimised.
      • The terminal floors are ashphelt and the same floor runs into the Cafe area.
      • Staff are identifiable with a uniform or name badge.
    • Cafe/Restaurant/Bar Accessible Toilet:

      • The accessible toilets are very clean and tidy.
      • On Pier 2 behind ticket counter and across from the mobile Esquires Coffee cart.
      • There is a baby change station or separate parent room available.
      • The toilet pan offers a stable base to transfer from.
      • The accessible toilet is a minimum of 1600mm wide x 1900mm long.
    • Accessible Toilets:

      • The toilet is located behind the ticketing office on Pier 2
      • All gender accessible toilets are in a self-contained compartment with full privacy.
      • There is a baby change station or separate parent room available.
      • The toilet seat lid can act as a back rest.
      • The toilet pan provides a stable base to transfer from.
      • The accessible toilet is a minimum of 1600mm wide x 1900mm long.
  • Getting out safely:

      • The emergency exits are accessible and hazard free.
      • Assembly areas (e.g. evacuation point) are on the accessible route.

Learning & Intellectual

Silver

These are the features that the business provides to create a positive accessible experience for customers or visitors with a learning or intellectual impairment.

  • Arriving and Getting In:

    • Bus Stop:

      • The bus stop is 20 meters from the Terminal. There is seating inside the terminal with a view to the bus stop outside.
      • The bus stop is located on Queens Wharf just to the right of the Auckland Ferry Terminal
      • The bus stop number is 7300 and its on the Downtown D4 route
      • There is seating and shelter at the bus stop.
    • Drop off/pick up zone:

      • There is a drop off zone on the Queens Wharf to the right of the Bus Stop. First Security patrol the area continuously and when there is something on at the Cloud then traffic is busy and parking is a premium.
      • The drop off/pick up zone is located within 200 metres of the organisation's entrance.
      • There is no shelter over the drop off/pick up zone.
      • There is a kerb curb cut to the pavement or the environment is level.
    • Drop off/pick up zone signage:

      • The drop off zone is in front of the taxi rank towards Quay Street and is also used by Goods Service vehicles. There is Security Guards patroling this area all the time.
    • Fixed ramps to the main entrance:

      • Hand Rails and Ramps are used to board the ferries. These are very secure and there are always two staff members available, to offer assistance if required.
      • Fixed ramps are used to gain access to the Ferries.
      • Ramps have a handrail.
    • The identified accessible route to the site:

      • There are very clear painted markings (Colour Coded) for each destination. Simply choose your destination and follow the coloured line.
      • The accessible route to the site has a minimum width of 1200mm.
    • Main entrance signage:

      • The Queens Wharf entrance doors to the Ferry Building are just to the left of the bus stops. There is another entrance off Quay Street from the front of the building. The entrance from Queens Wharf has a wide, self opening door and the entrance from Quay Street is wide with no doors or restrictions.
    • Main entrance doorways (this includes gates and turnstiles)

      • There are self-opening sliding glass doors at the entry from the Bus stop of the Mobility Parking. The other entry off Quay Street has no doors to navigate.
  • Getting around within the site:

    • Customer Service:

      • There are staff available to help with any access enquiries.
      • All support animals are welcomed on premises (e.g. guide, hearing or mobility dogs etc).
    • Communicating Accessibly:

    • Menus:

      • There are no written menus available in the cafes on site.
    • The identified accessible route within the site:

      • Between Pier 1 and Pier 2 across the front of some restaurants there is a slip-resistant floor surface for all weather conditions.
      • The accessible route within the site has a minimum width of 1200mm.
      • You can access all facilities and services within from this accessible route.
      • Lighting levels on this accessible route offer good visibility and viewing.
      • The layout suggests a welcoming physical environment (e.g. mobile floor stands provide unimpeded travel, or outdoor environment surfaces are well maintained).
    • Fixed ramps within:

      • Ramps allow access to the ships and these are wide and well constructed.
      • Ramps have a handrail.
    • Surfaces:

      • The floor surface covering is plain and clear.
    • Accessible Reception/ Counter / Ticket Sales

      • The counter sales area for tickets is higher on the left side than on the right side. The right side of the counter is fully accessible.
      • There is a counter located on the accessible route.
      • The counter is accessible and has a clear space of 1200mm x 1200mm in front.
      • EFTPOS terminals are reachable and usable.
    • Cafe/Restaurant/Bar Area:

      • These premises are licensed.
      • There is an accessible outdoor area.
      • The cafe/restaurant/bar area is on a single level.
      • There is a level accessible entry into the cafe/restaurant/bar area.
      • The entrance is clearly illuminated.
      • Entry doors are easily operable.
      • Electronic payment devices (eg EFTPOS terminals) are reachable and usable for all access customers.
      • Hard flooring surfaces appear to have a slip resistant surface
      • The floor surface covering is plain and clear.
      • Natural and artificial lighting levels avoid glare and sudden, abrupt changes in intensity
      • Reflective and polished surfaces are minimised.
      • Staff are identifiable with a uniform or name badge.
      • The terminal floors are ashphelt and the same floor runs into the Cafe area.
    • Cafe/Restaurant/Bar Accessible Toilet:

      • The accessible toilets are very clean and tidy.
      • On Pier 2 behind ticket counter and across from the mobile Esquires Coffee cart.
      • The toilet pan offers a stable base to transfer from.
      • The accessible toilet is a minimum of 1600mm wide x 1900mm long.
    • Accessible Toilets:

      • The toilet is located behind the ticketing office on Pier 2
      • All gender accessible toilets are in a self-contained compartment with full privacy.
      • The toilet seat lid can act as a back rest.
      • The toilet pan provides a stable base to transfer from.
      • The accessible toilet is a minimum of 1600mm wide x 1900mm long.
  • Getting out safely:

      • The emergency exits are accessible and hazard free.
      • Assembly areas (e.g. evacuation point) are on the accessible route.