Breadcrumbs

ARA Whareora

Contact Information

ARA Whareora
130 Madras Street, Central City, Christchurch 8011
-43.5381,172.6434
Phone: 03 940 8000
Fax: Not available
www.ara.ac.nz

Accessibility Report

Summary

Gold

Whareora block is a new building on the Ara Institute of Canterbury campus, housing Health Sciences training, including Sports Science and Human Nutrition. It also houses a gym and basketball court, available to all students on the Ara campus. The building was opened in 2015 and is used for groups of students with cognitive impairment, who may also have some physical access needs. The accessible route between the Rakaia Centre and Whareora block was assessed specifically, keeping in mind that there is construction of other buildings, particularly the Administration block for Ara nearby. This means there will inevitably be changes to some ground surfaces and access from car parking areas and bus stops over the next year, until the building project is completed.

View the full accessibility report for ARA Whareora.

Ratings by Access Group

The Be. Welcome Assessment rates the accessibility of the organisation in each of the following 5 access groups, as well as providing an overall rating:

Overall Rating
Gold 84%
Vision
Gold 84%
Hearing
Gold 83%
Mobility
Gold 84%
Parents
Gold 85%
Learning & Intellectual
Gold 86%

Vision

Gold

These are the features that the business provides to create a positive accessible experience for customers or visitors with a vision impairment.

  • Getting ready to go:

    • The website:

      • The website is going to be reviewed once the building work and integration with Aoraki Polytechnic is complete.
    • Brochures:

      • A large print brochure is available upon request.
  • Arriving and Getting In:

    • Bus Stop:

      • The bus offers shelter but not seating.
      • Ferry Road
      • P line (Sumner, City, Avonhead), 44 (Shirley and Dallington)
      • There is seating and shelter at the bus stop.
    • Car parking:

      • There are three parent car parks near the creche, which is close to Whareora block.
      • There is accessible car parking.
      • There is no shelter over the accessible car parking.
    • Drop off/pick up zone:

      • Due to changes in the buildings in the nearby car park, this drop off area will be changing and surfaces redone once the construction phase is complete.
      • The drop off/pick up zone is located within 200 metres of the organisation's entrance.
      • There is no shelter over the drop off/pick up zone.
      • There is a kerb curb cut to the pavement or the environment is level.
    • Drop off/pick up zone signage:

      • There is currently no drop off zone allocated for access customers, but taxis can drop people off at the front entrance to the Rakaia Centre or at the car park nearer Whareora. These are within the car park space so care is required with vehicle movement.
    • Kerb Side:

      • The kerbside between the existing car park and ground outside the Whareora block is uneven, with some plantings blocking easy access for anyone using mobility equipment. However, this will be improved once the new car park is completed along with the rest of the campus redevelopment.
      • There is a kerb ramp for changes in level between the car park and footpath.
    • The identified accessible route to the site:

      • The Whareora block is not easily identifiable from the street or the car park, but is marked on a campus map near the creche, which is opposite the Whareora block. Colour coded way-marking is planned as part of the campus redevelopment.
      • The accessible route to the site has a minimum width of 1200mm.
      • There are no tactile indicators installed to help navigate to the main entrance.
    • The main entrance into the site:

      • The main entrance is flat with automated doors for easy access.
    • Main entrance signage:

      • The main entrance only has a small sign on the door which is not easy to see from a distance. ISA symbols are clearly displayed on the entrance doors and directions for accessing the lift on the right side of the entrance foyer.
    • Main entrance doorways (this includes gates and turnstiles)

      • Access into the Whareora building is clear and easy, with good signage. The doors into the building, once in the foyer, can be operated by a button to open automatically.
      • The entrance door swing allows for a 1200mm minimum clear space.
  • Getting around within the site:

    • Customer Service:

      • There is regular training available for staff to increase awareness of access customer needs. This is not compulsory, but it is recommended as there are a large number of students and some staff with access needs who are based in this building.
      • There are staff available to help with any access enquiries.
      • All support animals are welcomed on premises (e.g. guide, hearing or mobility dogs etc).
    • Communicating Accessibly:

      • There are interpreters available on site.
      • There is large print information available.
      • There is a loud speaker available to provide information.
    • The identified accessible route within the site:

      • The accessible route through the Whareora block is clear and easy to navigate with good lighting and easy access to the first floor via a lift.
      • The accessible route within the site has a minimum width of 1200mm.
      • Any permanently fixed objects are detectable by a person using a cane.
      • You can access all facilities and services within from this accessible route.
      • Lighting levels on this accessible route offer good visibility and viewing.
      • The layout suggests a welcoming physical environment (e.g. mobile floor stands provide unimpeded travel, or outdoor environment surfaces are well maintained).
    • Signage within the site:

      • There is good, visible signage in the Whareora block, with words and symbols indicating the location of accessible lifts, toilets, and showers. When planning for signage in the new buildings, use of larger font is recommended to assist with ease of reading for anyone with visual impairment.
    • Sensory options:

      • Hearing loops have not been used in this building due to improved technology in hearing aids.
      • Braille or tactile methods are used to help indicate location.
    • Surfaces:

      • The flooring is a combination of tiles in the main accessible route and short pile carpet in lecture rooms. There is a difference in texture between the entrance foyer and main hallway, allowing easy identification of transitions between areas as people move through the building.
      • The floor surface covering is plain and clear.
      • Tactile indicators are not installed on the accessible route
    • Lifts:

      • The lift is accessible, with good signage to guide users to it. There are rails on the side and back walls of the lift, with small gaps at the corners.
      • All controls (i.e. landing controls, alarm and emergency telephone) are located within a reachable range.
      • There are raised tactile numbers on each landing.
    • Stairs or Steps:

      • There is a handrail located on at least one or both sides of the stairs.
    • Accessible Toilets:

      • There are excellent single gender accessible toilet facilities off the main foyer. These are spacious and meet all the requirements for accessible toilets.
      • Off the main foyer
      • All gender accessible toilets are in a self-contained compartment with full privacy.
      • Accessible toilets are distributed evenly throughout multi storey buildings.
      • The toilet seat lid can act as a back rest.
      • The toilet pan provides a stable base to transfer from.
      • The accessible toilet is a minimum of 1600mm wide x 1900mm long.
    • Places of assembly, entertainment and recreation:

      • There are a couple of areas in the foyer, where students can have a snack or wait for others. Seating here is low cushioned bench type seat without any arms to assist anyone who may have difficulties getting up and down from a chair.
      • Meeting rooms are on the accessible route.
      • Entertainment areas are on the accessible route.
      • Recreation areas are located on the accessible route.
      • There are drinking fountains available.
      • There is level access and floor space for wheelchair users to be seated with the general audience.
      • There is direct access to an accessible toilet.
    • Designated Accessible Areas:

      • Ara is a smokefree environment. This includes the whole campus, car parks and Ara vehicles. There is a public telephone and ATM machine in the Rakaia Centre. As most people use mobile phones or have access to one, a public phone has not been installed in Whareora block.
      • There is a grassed area for support animals (e.g. guide, hearing or mobility dogs).
  • Getting out safely:

      • The Facilities Manager has an evacuation chair and specific staff are trained in its use. Any students who may require assistance in the case of an emergency evacuation will have this information on their application form when starting at Ara. The relevant teaching staff will be informed of this so that they can take appropriate action if required to assist students with access needs.
      • The emergency exits are accessible and hazard free.
      • All fire/smoke doors can stay open automatically during an emergency.
      • There are audible fire alerting devices.
      • Assembly areas (e.g. evacuation point) are on the accessible route.

Hearing

Gold

These are the features that the business provides to create a positive accessible experience for customers or visitors who are Deaf or have a hearing impairment.

  • Getting ready to go:

    • The website:

      • The website is going to be reviewed once the building work and integration with Aoraki Polytechnic is complete.
    • Brochures:

  • Arriving and Getting In:

    • Bus Stop:

      • The bus offers shelter but not seating.
      • Ferry Road
      • P line (Sumner, City, Avonhead), 44 (Shirley and Dallington)
      • There is seating and shelter at the bus stop.
    • Car parking:

      • There are three parent car parks near the creche, which is close to Whareora block.
    • Drop off/pick up zone:

      • Due to changes in the buildings in the nearby car park, this drop off area will be changing and surfaces redone once the construction phase is complete.
      • The drop off/pick up zone is located within 200 metres of the organisation's entrance.
      • There is no shelter over the drop off/pick up zone.
      • There is a kerb curb cut to the pavement or the environment is level.
    • Drop off/pick up zone signage:

      • There is currently no drop off zone allocated for access customers, but taxis can drop people off at the front entrance to the Rakaia Centre or at the car park nearer Whareora. These are within the car park space so care is required with vehicle movement.
    • Kerb Side:

      • The kerbside between the existing car park and ground outside the Whareora block is uneven, with some plantings blocking easy access for anyone using mobility equipment. However, this will be improved once the new car park is completed along with the rest of the campus redevelopment.
    • The identified accessible route to the site:

      • The Whareora block is not easily identifiable from the street or the car park, but is marked on a campus map near the creche, which is opposite the Whareora block. Colour coded way-marking is planned as part of the campus redevelopment.
    • The main entrance into the site:

      • The main entrance is flat with automated doors for easy access.
    • Main entrance signage:

      • The main entrance only has a small sign on the door which is not easy to see from a distance. ISA symbols are clearly displayed on the entrance doors and directions for accessing the lift on the right side of the entrance foyer.
    • Main entrance doorways (this includes gates and turnstiles)

      • Access into the Whareora building is clear and easy, with good signage. The doors into the building, once in the foyer, can be operated by a button to open automatically.
  • Getting around within the site:

    • Customer Service:

      • There is regular training available for staff to increase awareness of access customer needs. This is not compulsory, but it is recommended as there are a large number of students and some staff with access needs who are based in this building.
      • There are staff available to help with any access enquiries.
      • All support animals are welcomed on premises (e.g. guide, hearing or mobility dogs etc).
    • Communicating Accessibly:

      • There are interpreters available on site.
      • Information can be sent out via email.
      • There is a loud speaker available to provide information.
    • The identified accessible route within the site:

      • The accessible route through the Whareora block is clear and easy to navigate with good lighting and easy access to the first floor via a lift.
      • The accessible route within the site has a minimum width of 1200mm.
      • You can access all facilities and services within from this accessible route.
      • Lighting levels on this accessible route offer good visibility and viewing.
      • The layout suggests a welcoming physical environment (e.g. mobile floor stands provide unimpeded travel, or outdoor environment surfaces are well maintained).
    • Signage within the site:

      • There is good, visible signage in the Whareora block, with words and symbols indicating the location of accessible lifts, toilets, and showers. When planning for signage in the new buildings, use of larger font is recommended to assist with ease of reading for anyone with visual impairment.
    • Sensory options:

      • Hearing loops have not been used in this building due to improved technology in hearing aids.
    • Surfaces:

      • The flooring is a combination of tiles in the main accessible route and short pile carpet in lecture rooms. There is a difference in texture between the entrance foyer and main hallway, allowing easy identification of transitions between areas as people move through the building.
    • Lifts:

      • The lift is accessible, with good signage to guide users to it. There are rails on the side and back walls of the lift, with small gaps at the corners.
      • All controls (i.e. landing controls, alarm and emergency telephone) are located within a reachable range.
    • Stairs or Steps:

      • There is a handrail located on at least one or both sides of the stairs.
    • Accessible Toilets:

      • There are excellent single gender accessible toilet facilities off the main foyer. These are spacious and meet all the requirements for accessible toilets.
      • Off the main foyer
      • All gender accessible toilets are in a self-contained compartment with full privacy.
      • Accessible toilets are distributed evenly throughout multi storey buildings.
      • The toilet seat lid can act as a back rest.
      • The toilet pan provides a stable base to transfer from.
      • The accessible toilet is a minimum of 1600mm wide x 1900mm long.
    • Places of assembly, entertainment and recreation:

      • There are a couple of areas in the foyer, where students can have a snack or wait for others. Seating here is low cushioned bench type seat without any arms to assist anyone who may have difficulties getting up and down from a chair.
      • Meeting rooms are on the accessible route.
      • Entertainment areas are on the accessible route.
      • Recreation areas are located on the accessible route.
      • There are drinking fountains available.
      • There is direct access to an accessible toilet.
    • Designated Accessible Areas:

      • Ara is a smokefree environment. This includes the whole campus, car parks and Ara vehicles. There is a public telephone and ATM machine in the Rakaia Centre. As most people use mobile phones or have access to one, a public phone has not been installed in Whareora block.
      • There is a grassed area for support animals (e.g. guide, hearing or mobility dogs).
  • Getting out safely:

      • The Facilities Manager has an evacuation chair and specific staff are trained in its use. Any students who may require assistance in the case of an emergency evacuation will have this information on their application form when starting at Ara. The relevant teaching staff will be informed of this so that they can take appropriate action if required to assist students with access needs.
      • The emergency exits are accessible and hazard free.
      • All fire/smoke doors can stay open automatically during an emergency.
      • There are audible fire alerting devices.
      • Assembly areas (e.g. evacuation point) are on the accessible route.

Mobility

Gold

These are the features that the business provides to create a positive accessible experience for customers or visitors with a mobility impairment.

  • Getting ready to go:

    • The website:

      • The website is going to be reviewed once the building work and integration with Aoraki Polytechnic is complete.
    • Brochures:

  • Arriving and Getting In:

    • Bus Stop:

      • The bus offers shelter but not seating.
      • Ferry Road
      • P line (Sumner, City, Avonhead), 44 (Shirley and Dallington)
      • There is seating and shelter at the bus stop.
    • Car parking:

      • There are three parent car parks near the creche, which is close to Whareora block.
      • There is accessible car parking.
      • There is no shelter over the accessible car parking.
    • Drop off/pick up zone:

      • Due to changes in the buildings in the nearby car park, this drop off area will be changing and surfaces redone once the construction phase is complete.
      • The drop off/pick up zone is located within 200 metres of the organisation's entrance.
      • There is no shelter over the drop off/pick up zone.
      • There is a kerb curb cut to the pavement or the environment is level.
    • Drop off/pick up zone signage:

      • There is currently no drop off zone allocated for access customers, but taxis can drop people off at the front entrance to the Rakaia Centre or at the car park nearer Whareora. These are within the car park space so care is required with vehicle movement.
    • Kerb Side:

      • The kerbside between the existing car park and ground outside the Whareora block is uneven, with some plantings blocking easy access for anyone using mobility equipment. However, this will be improved once the new car park is completed along with the rest of the campus redevelopment.
      • There is a kerb ramp for changes in level between the car park and footpath.
    • The identified accessible route to the site:

      • The Whareora block is not easily identifiable from the street or the car park, but is marked on a campus map near the creche, which is opposite the Whareora block. Colour coded way-marking is planned as part of the campus redevelopment.
      • The accessible route to the site has a minimum width of 1200mm.
    • The main entrance into the site:

      • The main entrance is flat with automated doors for easy access.
    • Main entrance signage:

      • The main entrance only has a small sign on the door which is not easy to see from a distance. ISA symbols are clearly displayed on the entrance doors and directions for accessing the lift on the right side of the entrance foyer.
    • Main entrance doorways (this includes gates and turnstiles)

      • Access into the Whareora building is clear and easy, with good signage. The doors into the building, once in the foyer, can be operated by a button to open automatically.
      • Single swing doors have a minimum width of 760mm.
      • The entrance door swing allows for a 1200mm minimum clear space.
      • There is a 300mm side panel on hinged doors.
  • Getting around within the site:

    • Customer Service:

      • There is regular training available for staff to increase awareness of access customer needs. This is not compulsory, but it is recommended as there are a large number of students and some staff with access needs who are based in this building.
      • There are staff available to help with any access enquiries.
      • All support animals are welcomed on premises (e.g. guide, hearing or mobility dogs etc).
    • Communicating Accessibly:

      • There are interpreters available on site.
    • The identified accessible route within the site:

      • The accessible route through the Whareora block is clear and easy to navigate with good lighting and easy access to the first floor via a lift.
      • The accessible route within the site has a minimum width of 1200mm.
      • You can access all facilities and services within from this accessible route.
      • Lighting levels on this accessible route offer good visibility and viewing.
      • The layout suggests a welcoming physical environment (e.g. mobile floor stands provide unimpeded travel, or outdoor environment surfaces are well maintained).
    • Signage within the site:

      • There is good, visible signage in the Whareora block, with words and symbols indicating the location of accessible lifts, toilets, and showers. When planning for signage in the new buildings, use of larger font is recommended to assist with ease of reading for anyone with visual impairment.
    • Sensory options:

      • Hearing loops have not been used in this building due to improved technology in hearing aids.
    • Surfaces:

      • The flooring is a combination of tiles in the main accessible route and short pile carpet in lecture rooms. There is a difference in texture between the entrance foyer and main hallway, allowing easy identification of transitions between areas as people move through the building.
      • Easy movement around the site due to short cut carpet pile.
    • Lifts:

      • The lift is accessible, with good signage to guide users to it. There are rails on the side and back walls of the lift, with small gaps at the corners.
      • All controls (i.e. landing controls, alarm and emergency telephone) are located within a reachable range.
    • Stairs or Steps:

      • There is a handrail located on at least one or both sides of the stairs.
    • Accessible Toilets:

      • There are excellent single gender accessible toilet facilities off the main foyer. These are spacious and meet all the requirements for accessible toilets.
      • Off the main foyer
      • All gender accessible toilets are in a self-contained compartment with full privacy.
      • Accessible toilets are distributed evenly throughout multi storey buildings.
      • The toilet seat lid can act as a back rest.
      • The toilet pan provides a stable base to transfer from.
      • The accessible toilet is a minimum of 1600mm wide x 1900mm long.
      • The washbasin is reachable from the toilet seat.
    • Places of assembly, entertainment and recreation:

      • There are a couple of areas in the foyer, where students can have a snack or wait for others. Seating here is low cushioned bench type seat without any arms to assist anyone who may have difficulties getting up and down from a chair.
      • Meeting rooms are on the accessible route.
      • Entertainment areas are on the accessible route.
      • Recreation areas are located on the accessible route.
      • There are drinking fountains available.
      • There is level access and floor space for wheelchair users to be seated with the general audience.
      • There is direct access to an accessible toilet.
    • Designated Accessible Areas:

      • Ara is a smokefree environment. This includes the whole campus, car parks and Ara vehicles. There is a public telephone and ATM machine in the Rakaia Centre. As most people use mobile phones or have access to one, a public phone has not been installed in Whareora block.
      • There is a grassed area for support animals (e.g. guide, hearing or mobility dogs).
  • Getting out safely:

      • The Facilities Manager has an evacuation chair and specific staff are trained in its use. Any students who may require assistance in the case of an emergency evacuation will have this information on their application form when starting at Ara. The relevant teaching staff will be informed of this so that they can take appropriate action if required to assist students with access needs.
      • The emergency exits are accessible and hazard free.
      • All fire/smoke doors can stay open automatically during an emergency.
      • There are audible fire alerting devices.
      • Assembly areas (e.g. evacuation point) are on the accessible route.

Parents

Gold

These are the features that the business provides to create a positive accessible experience for customers or visitors with young children.

  • Getting ready to go:

    • The website:

      • The website is going to be reviewed once the building work and integration with Aoraki Polytechnic is complete.
    • Brochures:

  • Arriving and Getting In:

    • Bus Stop:

      • The bus offers shelter but not seating.
      • Ferry Road
      • P line (Sumner, City, Avonhead), 44 (Shirley and Dallington)
      • There is seating and shelter at the bus stop.
    • Car parking:

      • There are three parent car parks near the creche, which is close to Whareora block.
      • There is a dedicated parent car park.
    • Drop off/pick up zone:

      • Due to changes in the buildings in the nearby car park, this drop off area will be changing and surfaces redone once the construction phase is complete.
      • The drop off/pick up zone is located within 200 metres of the organisation's entrance.
      • There is no shelter over the drop off/pick up zone.
      • There is a kerb curb cut to the pavement or the environment is level.
    • Drop off/pick up zone signage:

      • There is currently no drop off zone allocated for access customers, but taxis can drop people off at the front entrance to the Rakaia Centre or at the car park nearer Whareora. These are within the car park space so care is required with vehicle movement.
    • Kerb Side:

      • The kerbside between the existing car park and ground outside the Whareora block is uneven, with some plantings blocking easy access for anyone using mobility equipment. However, this will be improved once the new car park is completed along with the rest of the campus redevelopment.
      • There is a kerb ramp for changes in level between the car park and footpath.
    • The identified accessible route to the site:

      • The Whareora block is not easily identifiable from the street or the car park, but is marked on a campus map near the creche, which is opposite the Whareora block. Colour coded way-marking is planned as part of the campus redevelopment.
    • The main entrance into the site:

      • The main entrance is flat with automated doors for easy access.
    • Main entrance signage:

      • The main entrance only has a small sign on the door which is not easy to see from a distance. ISA symbols are clearly displayed on the entrance doors and directions for accessing the lift on the right side of the entrance foyer.
    • Main entrance doorways (this includes gates and turnstiles)

      • Access into the Whareora building is clear and easy, with good signage. The doors into the building, once in the foyer, can be operated by a button to open automatically.
      • Single swing doors have a minimum width of 760mm.
      • The entrance door swing allows for a 1200mm minimum clear space.
      • There is a 300mm side panel on hinged doors.
  • Getting around within the site:

    • Customer Service:

      • There is regular training available for staff to increase awareness of access customer needs. This is not compulsory, but it is recommended as there are a large number of students and some staff with access needs who are based in this building.
      • There are staff available to help with any access enquiries.
      • All support animals are welcomed on premises (e.g. guide, hearing or mobility dogs etc).
    • Communicating Accessibly:

      • There are interpreters available on site.
    • The identified accessible route within the site:

      • The accessible route through the Whareora block is clear and easy to navigate with good lighting and easy access to the first floor via a lift.
      • The accessible route within the site has a minimum width of 1200mm.
      • You can access all facilities and services within from this accessible route.
      • Lighting levels on this accessible route offer good visibility and viewing.
      • The layout suggests a welcoming physical environment (e.g. mobile floor stands provide unimpeded travel, or outdoor environment surfaces are well maintained).
    • Signage within the site:

      • There is good, visible signage in the Whareora block, with words and symbols indicating the location of accessible lifts, toilets, and showers. When planning for signage in the new buildings, use of larger font is recommended to assist with ease of reading for anyone with visual impairment.
    • Sensory options:

      • Hearing loops have not been used in this building due to improved technology in hearing aids.
    • Surfaces:

      • The flooring is a combination of tiles in the main accessible route and short pile carpet in lecture rooms. There is a difference in texture between the entrance foyer and main hallway, allowing easy identification of transitions between areas as people move through the building.
      • Easy movement around the site due to short cut carpet pile.
    • Lifts:

      • The lift is accessible, with good signage to guide users to it. There are rails on the side and back walls of the lift, with small gaps at the corners.
      • All controls (i.e. landing controls, alarm and emergency telephone) are located within a reachable range.
    • Stairs or Steps:

      • There is a handrail located on at least one or both sides of the stairs.
    • Accessible Toilets:

      • There are excellent single gender accessible toilet facilities off the main foyer. These are spacious and meet all the requirements for accessible toilets.
      • Off the main foyer
      • All gender accessible toilets are in a self-contained compartment with full privacy.
      • There is a baby change station or separate parent room available.
      • Accessible toilets are distributed evenly throughout multi storey buildings.
      • The toilet seat lid can act as a back rest.
      • The toilet pan provides a stable base to transfer from.
      • The accessible toilet is a minimum of 1600mm wide x 1900mm long.
    • Places of assembly, entertainment and recreation:

      • There are a couple of areas in the foyer, where students can have a snack or wait for others. Seating here is low cushioned bench type seat without any arms to assist anyone who may have difficulties getting up and down from a chair.
      • Meeting rooms are on the accessible route.
      • Entertainment areas are on the accessible route.
      • Recreation areas are located on the accessible route.
      • There are drinking fountains available.
      • There is level access and floor space for wheelchair users to be seated with the general audience.
      • There is direct access to an accessible toilet.
    • Designated Accessible Areas:

      • Ara is a smokefree environment. This includes the whole campus, car parks and Ara vehicles. There is a public telephone and ATM machine in the Rakaia Centre. As most people use mobile phones or have access to one, a public phone has not been installed in Whareora block.
      • There is a grassed area for support animals (e.g. guide, hearing or mobility dogs).
  • Getting out safely:

      • The Facilities Manager has an evacuation chair and specific staff are trained in its use. Any students who may require assistance in the case of an emergency evacuation will have this information on their application form when starting at Ara. The relevant teaching staff will be informed of this so that they can take appropriate action if required to assist students with access needs.
      • The emergency exits are accessible and hazard free.
      • All fire/smoke doors can stay open automatically during an emergency.
      • There are audible fire alerting devices.
      • Assembly areas (e.g. evacuation point) are on the accessible route.

Learning & Intellectual

Gold

These are the features that the business provides to create a positive accessible experience for customers or visitors with a learning or intellectual impairment.

  • Getting ready to go:

    • The website:

      • The website is going to be reviewed once the building work and integration with Aoraki Polytechnic is complete.
    • Brochures:

      • A large print brochure is available upon request.
  • Arriving and Getting In:

    • Bus Stop:

      • The bus offers shelter but not seating.
      • Ferry Road
      • P line (Sumner, City, Avonhead), 44 (Shirley and Dallington)
      • There is seating and shelter at the bus stop.
    • Car parking:

      • There are three parent car parks near the creche, which is close to Whareora block.
    • Drop off/pick up zone:

      • Due to changes in the buildings in the nearby car park, this drop off area will be changing and surfaces redone once the construction phase is complete.
      • The drop off/pick up zone is located within 200 metres of the organisation's entrance.
      • There is no shelter over the drop off/pick up zone.
      • There is a kerb curb cut to the pavement or the environment is level.
    • Drop off/pick up zone signage:

      • There is currently no drop off zone allocated for access customers, but taxis can drop people off at the front entrance to the Rakaia Centre or at the car park nearer Whareora. These are within the car park space so care is required with vehicle movement.
    • Kerb Side:

      • The kerbside between the existing car park and ground outside the Whareora block is uneven, with some plantings blocking easy access for anyone using mobility equipment. However, this will be improved once the new car park is completed along with the rest of the campus redevelopment.
      • There is a kerb ramp for changes in level between the car park and footpath.
    • The identified accessible route to the site:

      • The Whareora block is not easily identifiable from the street or the car park, but is marked on a campus map near the creche, which is opposite the Whareora block. Colour coded way-marking is planned as part of the campus redevelopment.
      • The accessible route to the site has a minimum width of 1200mm.
    • The main entrance into the site:

      • The main entrance is flat with automated doors for easy access.
    • Main entrance signage:

      • The main entrance only has a small sign on the door which is not easy to see from a distance. ISA symbols are clearly displayed on the entrance doors and directions for accessing the lift on the right side of the entrance foyer.
    • Main entrance doorways (this includes gates and turnstiles)

      • Access into the Whareora building is clear and easy, with good signage. The doors into the building, once in the foyer, can be operated by a button to open automatically.
      • The entrance door swing allows for a 1200mm minimum clear space.
  • Getting around within the site:

    • Customer Service:

      • There is regular training available for staff to increase awareness of access customer needs. This is not compulsory, but it is recommended as there are a large number of students and some staff with access needs who are based in this building.
      • There are staff available to help with any access enquiries.
      • All support animals are welcomed on premises (e.g. guide, hearing or mobility dogs etc).
    • Communicating Accessibly:

      • There are interpreters available on site.
      • There is large print information available.
    • The identified accessible route within the site:

      • The accessible route through the Whareora block is clear and easy to navigate with good lighting and easy access to the first floor via a lift.
      • The accessible route within the site has a minimum width of 1200mm.
      • You can access all facilities and services within from this accessible route.
      • Lighting levels on this accessible route offer good visibility and viewing.
      • The layout suggests a welcoming physical environment (e.g. mobile floor stands provide unimpeded travel, or outdoor environment surfaces are well maintained).
    • Signage within the site:

      • There is good, visible signage in the Whareora block, with words and symbols indicating the location of accessible lifts, toilets, and showers. When planning for signage in the new buildings, use of larger font is recommended to assist with ease of reading for anyone with visual impairment.
    • Sensory options:

      • Hearing loops have not been used in this building due to improved technology in hearing aids.
    • Surfaces:

      • The flooring is a combination of tiles in the main accessible route and short pile carpet in lecture rooms. There is a difference in texture between the entrance foyer and main hallway, allowing easy identification of transitions between areas as people move through the building.
      • The floor surface covering is plain and clear.
    • Lifts:

      • The lift is accessible, with good signage to guide users to it. There are rails on the side and back walls of the lift, with small gaps at the corners.
      • All controls (i.e. landing controls, alarm and emergency telephone) are located within a reachable range.
    • Stairs or Steps:

      • There is a handrail located on at least one or both sides of the stairs.
    • Accessible Toilets:

      • There are excellent single gender accessible toilet facilities off the main foyer. These are spacious and meet all the requirements for accessible toilets.
      • Off the main foyer
      • All gender accessible toilets are in a self-contained compartment with full privacy.
      • Accessible toilets are distributed evenly throughout multi storey buildings.
      • The toilet seat lid can act as a back rest.
      • The toilet pan provides a stable base to transfer from.
      • The accessible toilet is a minimum of 1600mm wide x 1900mm long.
    • Places of assembly, entertainment and recreation:

      • There are a couple of areas in the foyer, where students can have a snack or wait for others. Seating here is low cushioned bench type seat without any arms to assist anyone who may have difficulties getting up and down from a chair.
      • Meeting rooms are on the accessible route.
      • Entertainment areas are on the accessible route.
      • Recreation areas are located on the accessible route.
      • There are drinking fountains available.
      • There is level access and floor space for wheelchair users to be seated with the general audience.
      • There is direct access to an accessible toilet.
    • Designated Accessible Areas:

      • Ara is a smokefree environment. This includes the whole campus, car parks and Ara vehicles. There is a public telephone and ATM machine in the Rakaia Centre. As most people use mobile phones or have access to one, a public phone has not been installed in Whareora block.
      • There is a grassed area for support animals (e.g. guide, hearing or mobility dogs).
  • Getting out safely:

      • The Facilities Manager has an evacuation chair and specific staff are trained in its use. Any students who may require assistance in the case of an emergency evacuation will have this information on their application form when starting at Ara. The relevant teaching staff will be informed of this so that they can take appropriate action if required to assist students with access needs.
      • The emergency exits are accessible and hazard free.
      • All fire/smoke doors can stay open automatically during an emergency.
      • There are audible fire alerting devices.
      • Assembly areas (e.g. evacuation point) are on the accessible route.