Breadcrumbs

Moana Pool Dunedin City Council

Contact Information

Moana Pool Dunedin City Council
60 Littlebourne Road, PO Box 5045 , Dunedin
-45.869690,170.497234
Phone: 034719788
Fax: Not available
www.dunedin.govt.nz

Accessibility Report

Summary

Silver

Moana Pool sits on the hills above the Octagon in Dunedin at 60 Littlebourne Road. Moana Pool has a range of swimming areas (7 pools in total) for all abilities and range of activity, a multitude of fitness facilities, lots of training courses and heaps of entertainment for children. There are three disability parks located by the entrance of the building and lift access is located in the corridor leading to the leisure pool. Access into the larger pools is either by ladders, ramp or hydraulic chair lift. There are also two water-wheelchairs available for use if required.

View the full accessibility report for Moana Pool Dunedin City Council.

Ratings by Access Group

The Be. Welcome Assessment rates the accessibility of the organisation in each of the following 5 access groups, as well as providing an overall rating:

Overall Rating
Silver 79%
Vision
Silver 79%
Hearing
Gold 80%
Mobility
Gold 81%
Parents
Gold 80%
Learning & Intellectual
Gold 82%

Vision

Silver

These are the features that the business provides to create a positive accessible experience for customers or visitors with a vision impairment.

  • Getting ready to go:

    • The website:

      • http://www.dunedin.govt.nz/facilities/swimming-pools
      • Information on the accessible facilities is also outlined on this organisation's website.
      • The website is easy to navigate and an excellent feature on the site is the speech enabled read speaker available at the top of each page. This can provide information for those access customers who are unable to read and/or understand the print.
    • Brochures:

      • Brochures are used for the gym and the swim schools. The font in the gym brochure is small and may be hard to read for some.
      • The pool has a Facebook page that will keep you up to date with all the current happenings. Watch the contrast on text overlay - some of the programme advertising may be difficult for some customers to read easily.
  • Arriving and Getting In:

    • Bus Stop:

      • Take the bus to the stop on Stuart St by the Otago Boys High School. Turn right when you get off the bus (NB: it is on quite a slope. Travel around 20m until you come to lights. Cross to the far side lights at that intersection on Stuart St, then cross the road onto Littlebourne Road. Go along Littlebourne for about 20m and the pool is on the left. The total walk time is around 2-3 minutes only.
      • The bus stop is located on Stuart St (Otago Boys High School stop).
      • There is seating and shelter at the bus stop.
    • Car parking:

      • There are three accessible car parks directly in front of the entrance.
      • There is accessible car parking.
      • The accessible parking is easy to find and well sign posted.
      • There is no shelter over the accessible car parking.
    • Drop off/pick up zone:

      • A drop off zone is located beside the access car parking, with a number of other parks with restricted parking available for drop offs.
      • The drop off/pick up zone is located within 200 metres of the organisation's entrance.
      • There is no shelter over the drop off/pick up zone.
    • Drop off/pick up zone signage:

      • The drop off zone is clearly marked as P 5 min parking.
      • The drop off/pick up zone is easy to find and well sign posted.
    • Kerb Side:

      • Watch for a couple of areas where tiling is loose and may cause a trip.
    • The identified accessible route to the site:

      • The accessible route to the site has a minimum width of 1200mm.
      • There are no tactile indicators installed to help navigate to the main entrance.
    • The main entrance into the site:

      • There is level entry to the facility.
    • Main entrance signage:

      • The entrance is signposted above the entrance doors. It may be a little difficult to read for access customers with visual impairment as the contrast is not particularly good.
    • Main entrance doorways (this includes gates and turnstiles)

      • The entrance doors are fully automated with clear visability markings.
  • Getting around within the site:

    • Customer Service:

      • Staff are available at reception and throughout the facility to provide any assistance required.
      • There are staff available to help with any access enquiries.
      • All support animals are welcomed on premises (e.g. guide, hearing or mobility dogs etc).
    • Communicating Accessibly:

      • There is large print information available.
    • The identified accessible route within the site:

      • The accessible route is not well signposted from the entrance so check with staff for directions. Once on the route the signage is great. There are a number of concrete pillars that do not have good contrast with the ground and may be a hazard. There is no lift/ramp access to the public gallery viewing stands.
      • The accessible route within the site has a minimum width of 1200mm.
      • There are permanently fixed objects that are not detectable by a person using a cane.
      • There are facilities and services within the site that are not immediately accessible from this accessible route.
      • Lighting levels on this accessible route offer good visibility and viewing.
      • The layout suggests a welcoming physical environment (e.g. mobile floor stands provide unimpeded travel, or outdoor environment surfaces are well maintained).
    • Fixed ramps within:

      • There are two ramps poolside and one in the gym.
      • There are no handrails.
    • Signage within the site:

      • Signage is generally very good throughout the facility.
    • Sensory options:

      • There are no tactile methods currently used to assist customers with visual impairment.
    • Surfaces:

      • Surfaces are all non slip as appropriate in an aquatic environment.
      • The floor surface covering is plain and clear.
      • Tactile indicators are not installed on the accessible route
    • Lifts:

      • An accessible lift is located beside the access to the pool areas.
      • All controls (i.e. landing controls, alarm and emergency telephone) are located within a reachable range.
      • There are raised tactile numbers on each landing.
    • Stairs or Steps:

      • All stairs poolside are easy to use. The gallery stairs up to the public viewing area do not have clear visual markings on the nosing or at the top and bottom.
      • There is a handrail located on at least one or both sides of the stairs.
    • Accessible Reception/ Counter / Ticket Sales

      • There is an accessible reception counter to the left of the reception area.
      • There is a counter located on the accessible route.
      • The counter is accessible and has a clear space of 1200mm x 1200mm in front.
      • There is at least one seat (with an armrest on at least one side and a usable seat height) available to use while waiting.
      • EFTPOS terminals are reachable and usable.
      • There is a telephone available for the access customer to use.
    • Accessible Toilets:

      • Both accessible change areas have appropriate toilets as do the single gender changing areas. The single gender changing rooms do not have a basin.
      • Both accessible change areas have appropriate toilets as do the single gender changing areas.
      • All gender accessible toilets are in a self-contained compartment with full privacy.
      • Accessible toilets are distributed evenly throughout multi storey buildings.
      • The toilet pan provides a stable base to transfer from.
      • The accessible toilet is a minimum of 1600mm wide x 1900mm long.
    • Places of assembly, entertainment and recreation:

      • Two meeting rooms are available for hire. There is no hearing loop available currently. Accessible toilets for these rooms are located down at the changing room areas.
      • Meeting rooms are on the accessible route.
      • There is no direct access to an accessible toilet.
    • Designated Accessible Areas:

      • The seating provided are barbecue style seats and tables.
      • There is a grassed area for support animals (e.g. guide, hearing or mobility dogs).
    • Swimming Pools & Spas:

      • All pools and the spa have steps. A beach ramp is located at the leisure/wave pool. A hoist that can be moved to most pools is available for use. No hoist is available for the spa pool yet.
      • The swimming pool is located on the accessible route.
      • There are handrails provided to support entry into the swimming pool.
      • The swimming pool is heated.
      • The spa is located on the accessible route.
      • There are handrails provided to support entry into the spa pool.
      • There are accessible changing facilities available within the swimming pool/spa area.
      • There are accessible toilet facilities available within the swimming pool/spa area.
  • Getting out safely:

      • Staff are well trained in evacuation procedures.
      • The emergency exits are accessible and hazard free.
      • All fire/smoke doors can stay open automatically during an emergency.
      • There are audible fire alerting devices.
      • Assembly areas (e.g. evacuation point) are on the accessible route.

Hearing

Gold

These are the features that the business provides to create a positive accessible experience for customers or visitors who are Deaf or have a hearing impairment.

  • Getting ready to go:

    • The website:

      • http://www.dunedin.govt.nz/facilities/swimming-pools
      • Information on the accessible facilities is also outlined on this organisation's website.
      • The website is easy to navigate and an excellent feature on the site is the speech enabled read speaker available at the top of each page. This can provide information for those access customers who are unable to read and/or understand the print.
    • Brochures:

      • Brochures are used for the gym and the swim schools. The font in the gym brochure is small and may be hard to read for some.
      • The pool has a Facebook page that will keep you up to date with all the current happenings. Watch the contrast on text overlay - some of the programme advertising may be difficult for some customers to read easily.
  • Arriving and Getting In:

    • Bus Stop:

      • Take the bus to the stop on Stuart St by the Otago Boys High School. Turn right when you get off the bus (NB: it is on quite a slope. Travel around 20m until you come to lights. Cross to the far side lights at that intersection on Stuart St, then cross the road onto Littlebourne Road. Go along Littlebourne for about 20m and the pool is on the left. The total walk time is around 2-3 minutes only.
      • The bus stop is located on Stuart St (Otago Boys High School stop).
      • There is seating and shelter at the bus stop.
    • Car parking:

      • There are three accessible car parks directly in front of the entrance.
    • Drop off/pick up zone:

      • A drop off zone is located beside the access car parking, with a number of other parks with restricted parking available for drop offs.
      • The drop off/pick up zone is located within 200 metres of the organisation's entrance.
      • There is no shelter over the drop off/pick up zone.
    • Drop off/pick up zone signage:

      • The drop off zone is clearly marked as P 5 min parking.
      • The drop off/pick up zone is easy to find and well sign posted.
    • Kerb Side:

      • Watch for a couple of areas where tiling is loose and may cause a trip.
    • The identified accessible route to the site:

    • The main entrance into the site:

      • There is level entry to the facility.
    • Main entrance signage:

      • The entrance is signposted above the entrance doors. It may be a little difficult to read for access customers with visual impairment as the contrast is not particularly good.
    • Main entrance doorways (this includes gates and turnstiles)

      • The entrance doors are fully automated with clear visability markings.
  • Getting around within the site:

    • Customer Service:

      • Staff are available at reception and throughout the facility to provide any assistance required.
      • There are staff available to help with any access enquiries.
      • All support animals are welcomed on premises (e.g. guide, hearing or mobility dogs etc).
    • Communicating Accessibly:

      • Information can be sent out via email.
    • The identified accessible route within the site:

      • The accessible route is not well signposted from the entrance so check with staff for directions. Once on the route the signage is great. There are a number of concrete pillars that do not have good contrast with the ground and may be a hazard. There is no lift/ramp access to the public gallery viewing stands.
      • The accessible route within the site has a minimum width of 1200mm.
      • There are facilities and services within the site that are not immediately accessible from this accessible route.
      • Lighting levels on this accessible route offer good visibility and viewing.
      • The layout suggests a welcoming physical environment (e.g. mobile floor stands provide unimpeded travel, or outdoor environment surfaces are well maintained).
    • Fixed ramps within:

      • There are no handrails.
    • Signage within the site:

      • Signage is generally very good throughout the facility.
    • Sensory options:

      • There are no tactile methods currently used to assist customers with visual impairment.
    • Surfaces:

      • Surfaces are all non slip as appropriate in an aquatic environment.
    • Lifts:

      • An accessible lift is located beside the access to the pool areas.
      • All controls (i.e. landing controls, alarm and emergency telephone) are located within a reachable range.
    • Stairs or Steps:

      • All stairs poolside are easy to use. The gallery stairs up to the public viewing area do not have clear visual markings on the nosing or at the top and bottom.
      • There is a handrail located on at least one or both sides of the stairs.
    • Accessible Reception/ Counter / Ticket Sales

      • There is an accessible reception counter to the left of the reception area.
      • There is a counter located on the accessible route.
      • The counter is accessible and has a clear space of 1200mm x 1200mm in front.
      • There is at least one seat (with an armrest on at least one side and a usable seat height) available to use while waiting.
      • EFTPOS terminals are reachable and usable.
      • There is a telephone available for the access customer to use.
    • Accessible Toilets:

      • Both accessible change areas have appropriate toilets as do the single gender changing areas. The single gender changing rooms do not have a basin.
      • Both accessible change areas have appropriate toilets as do the single gender changing areas.
      • All gender accessible toilets are in a self-contained compartment with full privacy.
      • Accessible toilets are distributed evenly throughout multi storey buildings.
      • The toilet pan provides a stable base to transfer from.
      • The accessible toilet is a minimum of 1600mm wide x 1900mm long.
    • Places of assembly, entertainment and recreation:

      • Two meeting rooms are available for hire. There is no hearing loop available currently. Accessible toilets for these rooms are located down at the changing room areas.
      • Meeting rooms are on the accessible route.
      • There is no direct access to an accessible toilet.
    • Designated Accessible Areas:

      • The seating provided are barbecue style seats and tables.
      • There is a grassed area for support animals (e.g. guide, hearing or mobility dogs).
    • Swimming Pools & Spas:

      • All pools and the spa have steps. A beach ramp is located at the leisure/wave pool. A hoist that can be moved to most pools is available for use. No hoist is available for the spa pool yet.
      • The swimming pool is located on the accessible route.
      • There are handrails provided to support entry into the swimming pool.
      • The swimming pool is heated.
      • The spa is located on the accessible route.
      • There are handrails provided to support entry into the spa pool.
      • There are accessible changing facilities available within the swimming pool/spa area.
      • There are accessible toilet facilities available within the swimming pool/spa area.
  • Getting out safely:

      • Staff are well trained in evacuation procedures.
      • The emergency exits are accessible and hazard free.
      • All fire/smoke doors can stay open automatically during an emergency.
      • There are audible fire alerting devices.
      • Assembly areas (e.g. evacuation point) are on the accessible route.

Mobility

Gold

These are the features that the business provides to create a positive accessible experience for customers or visitors with a mobility impairment.

  • Getting ready to go:

    • The website:

      • http://www.dunedin.govt.nz/facilities/swimming-pools
      • Information on the accessible facilities is also outlined on this organisation's website.
      • The website is easy to navigate and an excellent feature on the site is the speech enabled read speaker available at the top of each page. This can provide information for those access customers who are unable to read and/or understand the print.
    • Brochures:

      • Brochures are used for the gym and the swim schools. The font in the gym brochure is small and may be hard to read for some.
      • The pool has a Facebook page that will keep you up to date with all the current happenings. Watch the contrast on text overlay - some of the programme advertising may be difficult for some customers to read easily.
  • Arriving and Getting In:

    • Bus Stop:

      • Take the bus to the stop on Stuart St by the Otago Boys High School. Turn right when you get off the bus (NB: it is on quite a slope. Travel around 20m until you come to lights. Cross to the far side lights at that intersection on Stuart St, then cross the road onto Littlebourne Road. Go along Littlebourne for about 20m and the pool is on the left. The total walk time is around 2-3 minutes only.
      • The bus stop is located on Stuart St (Otago Boys High School stop).
      • There is seating and shelter at the bus stop.
    • Car parking:

      • There are three accessible car parks directly in front of the entrance.
      • There is accessible car parking.
      • The accessible parking is easy to find and well sign posted.
      • There is no shelter over the accessible car parking.
    • Drop off/pick up zone:

      • A drop off zone is located beside the access car parking, with a number of other parks with restricted parking available for drop offs.
      • The drop off/pick up zone is located within 200 metres of the organisation's entrance.
      • There is no shelter over the drop off/pick up zone.
    • Drop off/pick up zone signage:

      • The drop off zone is clearly marked as P 5 min parking.
      • The drop off/pick up zone is easy to find and well sign posted.
    • Kerb Side:

      • Watch for a couple of areas where tiling is loose and may cause a trip.
    • The identified accessible route to the site:

      • The accessible route to the site has a minimum width of 1200mm.
    • The main entrance into the site:

      • There is level entry to the facility.
    • Main entrance signage:

      • The entrance is signposted above the entrance doors. It may be a little difficult to read for access customers with visual impairment as the contrast is not particularly good.
    • Main entrance doorways (this includes gates and turnstiles)

      • The entrance doors are fully automated with clear visability markings.
  • Getting around within the site:

    • Customer Service:

      • Staff are available at reception and throughout the facility to provide any assistance required.
      • There are staff available to help with any access enquiries.
      • All support animals are welcomed on premises (e.g. guide, hearing or mobility dogs etc).
    • Communicating Accessibly:

    • The identified accessible route within the site:

      • The accessible route is not well signposted from the entrance so check with staff for directions. Once on the route the signage is great. There are a number of concrete pillars that do not have good contrast with the ground and may be a hazard. There is no lift/ramp access to the public gallery viewing stands.
      • The accessible route within the site has a minimum width of 1200mm.
      • There are facilities and services within the site that are not immediately accessible from this accessible route.
      • Lighting levels on this accessible route offer good visibility and viewing.
      • The layout suggests a welcoming physical environment (e.g. mobile floor stands provide unimpeded travel, or outdoor environment surfaces are well maintained).
    • Fixed ramps within:

      • There are two ramps poolside and one in the gym.
      • There are no handrails.
    • Signage within the site:

      • Signage is generally very good throughout the facility.
    • Sensory options:

      • There are no tactile methods currently used to assist customers with visual impairment.
    • Surfaces:

      • Surfaces are all non slip as appropriate in an aquatic environment.
      • Easy movement around the site due to short cut carpet pile.
    • Lifts:

      • An accessible lift is located beside the access to the pool areas.
      • All controls (i.e. landing controls, alarm and emergency telephone) are located within a reachable range.
    • Stairs or Steps:

      • All stairs poolside are easy to use. The gallery stairs up to the public viewing area do not have clear visual markings on the nosing or at the top and bottom.
      • There is a handrail located on at least one or both sides of the stairs.
    • Accessible Reception/ Counter / Ticket Sales

      • There is an accessible reception counter to the left of the reception area.
      • There is a counter located on the accessible route.
      • The counter is accessible and has a clear space of 1200mm x 1200mm in front.
      • There is at least one seat (with an armrest on at least one side and a usable seat height) available to use while waiting.
      • EFTPOS terminals are reachable and usable.
      • There is a telephone available for the access customer to use.
    • Accessible Toilets:

      • Both accessible change areas have appropriate toilets as do the single gender changing areas. The single gender changing rooms do not have a basin.
      • Both accessible change areas have appropriate toilets as do the single gender changing areas.
      • All gender accessible toilets are in a self-contained compartment with full privacy.
      • Accessible toilets are distributed evenly throughout multi storey buildings.
      • The toilet pan provides a stable base to transfer from.
      • The accessible toilet is a minimum of 1600mm wide x 1900mm long.
      • The washbasin is reachable from the toilet seat.
    • Places of assembly, entertainment and recreation:

      • Two meeting rooms are available for hire. There is no hearing loop available currently. Accessible toilets for these rooms are located down at the changing room areas.
      • Meeting rooms are on the accessible route.
      • There is no direct access to an accessible toilet.
    • Designated Accessible Areas:

      • The seating provided are barbecue style seats and tables.
      • There is a grassed area for support animals (e.g. guide, hearing or mobility dogs).
    • Swimming Pools & Spas:

      • All pools and the spa have steps. A beach ramp is located at the leisure/wave pool. A hoist that can be moved to most pools is available for use. No hoist is available for the spa pool yet.
      • The swimming pool is located on the accessible route.
      • There are handrails provided to support entry into the swimming pool.
      • There is a hoist available for use within the swimming pool area.
      • The swimming pool is heated.
      • The spa is located on the accessible route.
      • There are handrails provided to support entry into the spa pool.
      • There are accessible changing facilities available within the swimming pool/spa area.
      • There are accessible toilet facilities available within the swimming pool/spa area.
  • Getting out safely:

      • Staff are well trained in evacuation procedures.
      • The emergency exits are accessible and hazard free.
      • All fire/smoke doors can stay open automatically during an emergency.
      • There are audible fire alerting devices.
      • Assembly areas (e.g. evacuation point) are on the accessible route.

Parents

Gold

These are the features that the business provides to create a positive accessible experience for customers or visitors with young children.

  • Getting ready to go:

    • The website:

      • http://www.dunedin.govt.nz/facilities/swimming-pools
      • Information on the accessible facilities is also outlined on this organisation's website.
      • The website is easy to navigate and an excellent feature on the site is the speech enabled read speaker available at the top of each page. This can provide information for those access customers who are unable to read and/or understand the print.
    • Brochures:

      • Brochures are used for the gym and the swim schools. The font in the gym brochure is small and may be hard to read for some.
      • The pool has a Facebook page that will keep you up to date with all the current happenings. Watch the contrast on text overlay - some of the programme advertising may be difficult for some customers to read easily.
  • Arriving and Getting In:

    • Bus Stop:

      • Take the bus to the stop on Stuart St by the Otago Boys High School. Turn right when you get off the bus (NB: it is on quite a slope. Travel around 20m until you come to lights. Cross to the far side lights at that intersection on Stuart St, then cross the road onto Littlebourne Road. Go along Littlebourne for about 20m and the pool is on the left. The total walk time is around 2-3 minutes only.
      • The bus stop is located on Stuart St (Otago Boys High School stop).
      • There is seating and shelter at the bus stop.
    • Car parking:

      • There are three accessible car parks directly in front of the entrance.
      • There are no dedicated parent car parks.
    • Drop off/pick up zone:

      • A drop off zone is located beside the access car parking, with a number of other parks with restricted parking available for drop offs.
      • The drop off/pick up zone is located within 200 metres of the organisation's entrance.
      • There is no shelter over the drop off/pick up zone.
    • Drop off/pick up zone signage:

      • The drop off zone is clearly marked as P 5 min parking.
      • The drop off/pick up zone is easy to find and well sign posted.
    • Kerb Side:

      • Watch for a couple of areas where tiling is loose and may cause a trip.
    • The identified accessible route to the site:

    • The main entrance into the site:

      • There is level entry to the facility.
    • Main entrance signage:

      • The entrance is signposted above the entrance doors. It may be a little difficult to read for access customers with visual impairment as the contrast is not particularly good.
    • Main entrance doorways (this includes gates and turnstiles)

      • The entrance doors are fully automated with clear visability markings.
  • Getting around within the site:

    • Customer Service:

      • Staff are available at reception and throughout the facility to provide any assistance required.
      • There are staff available to help with any access enquiries.
      • All support animals are welcomed on premises (e.g. guide, hearing or mobility dogs etc).
    • Communicating Accessibly:

    • The identified accessible route within the site:

      • The accessible route is not well signposted from the entrance so check with staff for directions. Once on the route the signage is great. There are a number of concrete pillars that do not have good contrast with the ground and may be a hazard. There is no lift/ramp access to the public gallery viewing stands.
      • The accessible route within the site has a minimum width of 1200mm.
      • There are facilities and services within the site that are not immediately accessible from this accessible route.
      • Lighting levels on this accessible route offer good visibility and viewing.
      • The layout suggests a welcoming physical environment (e.g. mobile floor stands provide unimpeded travel, or outdoor environment surfaces are well maintained).
    • Fixed ramps within:

      • There are two ramps poolside and one in the gym.
      • There are no handrails.
    • Signage within the site:

      • Signage is generally very good throughout the facility.
    • Sensory options:

      • There are no tactile methods currently used to assist customers with visual impairment.
    • Surfaces:

      • Surfaces are all non slip as appropriate in an aquatic environment.
      • Easy movement around the site due to short cut carpet pile.
    • Lifts:

      • An accessible lift is located beside the access to the pool areas.
      • All controls (i.e. landing controls, alarm and emergency telephone) are located within a reachable range.
    • Stairs or Steps:

      • All stairs poolside are easy to use. The gallery stairs up to the public viewing area do not have clear visual markings on the nosing or at the top and bottom.
      • There is a handrail located on at least one or both sides of the stairs.
    • Accessible Reception/ Counter / Ticket Sales

      • There is an accessible reception counter to the left of the reception area.
      • There is a counter located on the accessible route.
      • The counter is accessible and has a clear space of 1200mm x 1200mm in front.
      • There is at least one seat (with an armrest on at least one side and a usable seat height) available to use while waiting.
      • EFTPOS terminals are reachable and usable.
      • There is a telephone available for the access customer to use.
    • Accessible Toilets:

      • Both accessible change areas have appropriate toilets as do the single gender changing areas. The single gender changing rooms do not have a basin.
      • Both accessible change areas have appropriate toilets as do the single gender changing areas.
      • All gender accessible toilets are in a self-contained compartment with full privacy.
      • There is a baby change station or separate parent room available.
      • Accessible toilets are distributed evenly throughout multi storey buildings.
      • The toilet pan provides a stable base to transfer from.
      • The accessible toilet is a minimum of 1600mm wide x 1900mm long.
    • Places of assembly, entertainment and recreation:

      • Two meeting rooms are available for hire. There is no hearing loop available currently. Accessible toilets for these rooms are located down at the changing room areas.
      • Meeting rooms are on the accessible route.
      • There is no direct access to an accessible toilet.
    • Designated Accessible Areas:

      • The seating provided are barbecue style seats and tables.
      • There is a grassed area for support animals (e.g. guide, hearing or mobility dogs).
    • Swimming Pools & Spas:

      • All pools and the spa have steps. A beach ramp is located at the leisure/wave pool. A hoist that can be moved to most pools is available for use. No hoist is available for the spa pool yet.
      • The swimming pool is located on the accessible route.
      • There are handrails provided to support entry into the swimming pool.
      • The swimming pool is heated.
      • The spa is located on the accessible route.
      • There are handrails provided to support entry into the spa pool.
      • There are accessible changing facilities available within the swimming pool/spa area.
      • There are accessible toilet facilities available within the swimming pool/spa area.
  • Getting out safely:

      • Staff are well trained in evacuation procedures.
      • The emergency exits are accessible and hazard free.
      • All fire/smoke doors can stay open automatically during an emergency.
      • There are audible fire alerting devices.
      • Assembly areas (e.g. evacuation point) are on the accessible route.

Learning & Intellectual

Gold

These are the features that the business provides to create a positive accessible experience for customers or visitors with a learning or intellectual impairment.

  • Getting ready to go:

    • The website:

      • http://www.dunedin.govt.nz/facilities/swimming-pools
      • Information on the accessible facilities is also outlined on this organisation's website.
      • The website is easy to navigate and an excellent feature on the site is the speech enabled read speaker available at the top of each page. This can provide information for those access customers who are unable to read and/or understand the print.
    • Brochures:

      • Brochures are used for the gym and the swim schools. The font in the gym brochure is small and may be hard to read for some.
      • The pool has a Facebook page that will keep you up to date with all the current happenings. Watch the contrast on text overlay - some of the programme advertising may be difficult for some customers to read easily.
  • Arriving and Getting In:

    • Bus Stop:

      • Take the bus to the stop on Stuart St by the Otago Boys High School. Turn right when you get off the bus (NB: it is on quite a slope. Travel around 20m until you come to lights. Cross to the far side lights at that intersection on Stuart St, then cross the road onto Littlebourne Road. Go along Littlebourne for about 20m and the pool is on the left. The total walk time is around 2-3 minutes only.
      • The bus stop is located on Stuart St (Otago Boys High School stop).
      • There is seating and shelter at the bus stop.
    • Car parking:

      • There are three accessible car parks directly in front of the entrance.
    • Drop off/pick up zone:

      • A drop off zone is located beside the access car parking, with a number of other parks with restricted parking available for drop offs.
      • The drop off/pick up zone is located within 200 metres of the organisation's entrance.
      • There is no shelter over the drop off/pick up zone.
    • Drop off/pick up zone signage:

      • The drop off zone is clearly marked as P 5 min parking.
      • The drop off/pick up zone is easy to find and well sign posted.
    • Kerb Side:

      • Watch for a couple of areas where tiling is loose and may cause a trip.
    • The identified accessible route to the site:

      • The accessible route to the site has a minimum width of 1200mm.
    • The main entrance into the site:

      • There is level entry to the facility.
    • Main entrance signage:

      • The entrance is signposted above the entrance doors. It may be a little difficult to read for access customers with visual impairment as the contrast is not particularly good.
    • Main entrance doorways (this includes gates and turnstiles)

      • The entrance doors are fully automated with clear visability markings.
  • Getting around within the site:

    • Customer Service:

      • Staff are available at reception and throughout the facility to provide any assistance required.
      • There are staff available to help with any access enquiries.
      • All support animals are welcomed on premises (e.g. guide, hearing or mobility dogs etc).
    • Communicating Accessibly:

      • There is large print information available.
    • The identified accessible route within the site:

      • The accessible route is not well signposted from the entrance so check with staff for directions. Once on the route the signage is great. There are a number of concrete pillars that do not have good contrast with the ground and may be a hazard. There is no lift/ramp access to the public gallery viewing stands.
      • The accessible route within the site has a minimum width of 1200mm.
      • There are facilities and services within the site that are not immediately accessible from this accessible route.
      • Lighting levels on this accessible route offer good visibility and viewing.
      • The layout suggests a welcoming physical environment (e.g. mobile floor stands provide unimpeded travel, or outdoor environment surfaces are well maintained).
    • Fixed ramps within:

      • There are two ramps poolside and one in the gym.
      • There are no handrails.
    • Signage within the site:

      • Signage is generally very good throughout the facility.
    • Sensory options:

      • There are no tactile methods currently used to assist customers with visual impairment.
    • Surfaces:

      • Surfaces are all non slip as appropriate in an aquatic environment.
      • The floor surface covering is plain and clear.
    • Lifts:

      • An accessible lift is located beside the access to the pool areas.
      • All controls (i.e. landing controls, alarm and emergency telephone) are located within a reachable range.
    • Stairs or Steps:

      • All stairs poolside are easy to use. The gallery stairs up to the public viewing area do not have clear visual markings on the nosing or at the top and bottom.
      • There is a handrail located on at least one or both sides of the stairs.
    • Accessible Reception/ Counter / Ticket Sales

      • There is an accessible reception counter to the left of the reception area.
      • There is a counter located on the accessible route.
      • The counter is accessible and has a clear space of 1200mm x 1200mm in front.
      • There is at least one seat (with an armrest on at least one side and a usable seat height) available to use while waiting.
      • EFTPOS terminals are reachable and usable.
      • There is a telephone available for the access customer to use.
    • Accessible Toilets:

      • Both accessible change areas have appropriate toilets as do the single gender changing areas. The single gender changing rooms do not have a basin.
      • Both accessible change areas have appropriate toilets as do the single gender changing areas.
      • All gender accessible toilets are in a self-contained compartment with full privacy.
      • Accessible toilets are distributed evenly throughout multi storey buildings.
      • The toilet pan provides a stable base to transfer from.
      • The accessible toilet is a minimum of 1600mm wide x 1900mm long.
    • Places of assembly, entertainment and recreation:

      • Two meeting rooms are available for hire. There is no hearing loop available currently. Accessible toilets for these rooms are located down at the changing room areas.
      • Meeting rooms are on the accessible route.
      • There is no direct access to an accessible toilet.
    • Designated Accessible Areas:

      • The seating provided are barbecue style seats and tables.
      • There is a grassed area for support animals (e.g. guide, hearing or mobility dogs).
    • Swimming Pools & Spas:

      • All pools and the spa have steps. A beach ramp is located at the leisure/wave pool. A hoist that can be moved to most pools is available for use. No hoist is available for the spa pool yet.
      • The swimming pool is located on the accessible route.
      • There are handrails provided to support entry into the swimming pool.
      • The swimming pool is heated.
      • The spa is located on the accessible route.
      • There are handrails provided to support entry into the spa pool.
      • There are accessible changing facilities available within the swimming pool/spa area.
      • There are accessible toilet facilities available within the swimming pool/spa area.
  • Getting out safely:

      • Staff are well trained in evacuation procedures.
      • The emergency exits are accessible and hazard free.
      • All fire/smoke doors can stay open automatically during an emergency.
      • There are audible fire alerting devices.
      • Assembly areas (e.g. evacuation point) are on the accessible route.

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