Breadcrumbs

Otaki Pool

Contact Information

Otaki Pool
Haruatai Park, 200 Mill Road Ōtaki , Kapiti
-40.750000,175.150000
Phone: 06 364 5542
Fax: Not available
www.kapiticoast.govt.nz

Accessibility Report

Summary

Silver

Ōtaki Pool was redeveloped in 2017 to provide more modern facilities and improve access for everyone, especially for people with disabilities. Activities include opportunities for exercise (aquafit and aquaease),recreation activities as well swimming lessons.It has two pools, a 33.5m pool, with a hoist and ramp to assist swimmers with disabilities into the pool, and a toddler’s pool. It provides warm showers,heated changing rooms,a sauna and disabled and family change rooms. There are also BBQ facilities available. An outdoor splash pad, which is open 8am- 8pm everyday, is alongside the pool and is free to use for the community.

View the full accessibility report for Otaki Pool.

Ratings by Access Group

The Be. Welcome Assessment rates the accessibility of the organisation in each of the following 5 access groups, as well as providing an overall rating:

Overall Rating
Silver 75%
Vision
Silver 75%
Hearing
Silver 74%
Mobility
Silver 78%
Parents
Silver 76%
Learning & Intellectual
Silver 77%

Vision

Silver

These are the features that the business provides to create a positive accessible experience for customers or visitors with a vision impairment.

  • Getting ready to go:

    • The website:

      • www.kapiticoast.govt.nz/whats-on/kapiti-coast-aquatics/otaki-pool
      • Information on the accessible facilities is also outlined on this organisation's website.
      • The website is easy to navigate however there are no captions for the photos. The PDF's do not have an alternative word versions included.
    • Brochures:

      • Brochures are available with relevant information about opening hours, current prices and programmes as well as one for information for parents of children under 8 years. Currently there is no site map available at the facility.
      • The facility has its own Facebook page to keep customers updated with activity programmes and schedules. Radio and newspaper advertising is also used.
  • Arriving and Getting In:

    • Bus Stop:

      • The bus stop is the one for Otaki College located at 224 Mill Road.It is 550 m from the pool.Once you get off the bus you will need to go across the road at the crossing 50m to your left. Then turn left again and walk 200m along Mill Road toward the entrance to Haruatai Park.Turn right into the park and it is a 400m walk to the swimming pool which is then on the right.There is a sloping hill to navigate on the route as well as rectangular barriers that would not be easily passed through by people using mobility equipment. An alternative route to the right is also quite steep and comes out by the entrance, but it does have a metal surface which will b e challenging for some.
      • The bus stop number is 1728
      • The bus route is 290
    • Car parking:

      • There are two accessible parks right beside the entrance. These do not have any shelter in bad weather.
      • There is accessible car parking.
      • There is no shelter over the accessible car parking.
    • Kerb Side:

      • The access from the car park is flat with no obstructions.
    • The identified accessible route to the site:

      • The route to the entrance is on the right of the main signage. The entrance is free from hazards. There are no tactile indicators to assist people with sight impairment.
      • The accessible route to the site has a minimum width of 1200mm.
      • There are no tactile indicators installed to help navigate to the main entrance.
    • The main entrance into the site:

      • The main entrance is flat and enables easy access to the site.
    • Main entrance signage:

      • There is no signage to indicate where the main entrance to the pool is. It is located right beside the accessible parks.
    • Main entrance doorways (this includes gates and turnstiles)

      • Fully automated doors are installed to ensure easy access.
  • Getting around within the site:

    • Customer Service:

      • The staff all undertake disability awareness training.They are very willing to help. A specific wheelchair to go into the pool is avaialbe for those with mobility impairment if needed.
      • There are staff available to help with any access enquiries.
      • All support animals are welcomed on premises (e.g. guide, hearing or mobility dogs etc).
    • Communicating Accessibly:

      • There is large print information available.
    • The identified accessible route within the site:

      • The pool has easy access throughout with no stairs or steps. The staff at reception give directions to the changing rooms and accessible/ family facilities are. There is one large iron pillar in reception that is currently not well marked.However all others around the facility are appropriately marked.
      • The accessible route within the site has a minimum width of 1200mm.
      • Any permanently fixed objects are detectable by a person using a cane.
      • You can access all facilities and services within from this accessible route.
      • Lighting levels on this accessible route offer good visibility and viewing.
      • The accessible route has fixed obstructions that could impede travel.
      • The layout suggests a welcoming physical environment (e.g. mobile floor stands provide unimpeded travel, or outdoor environment surfaces are well maintained).
    • Fixed ramps within:

      • There are two fixed ramps
      • There are no handrails.
    • Signage within the site:

      • Most signage is clear - however it is not easily visible from the entrance.The accessible changing and toilet areas are located at the far end of the pool.No symbols ar included with signage.
    • Sensory options:

      • The lighting is largely natural and any lighting levels avoid glare.
    • Surfaces:

      • The surfaces are all slip resistant to ensure safety around the pool.
      • The floor surface covering is plain and clear.
      • Tactile indicators are not installed on the accessible route
    • Accessible Reception/ Counter / Ticket Sales

      • The reception area has a specific counter area for access customers if required.The Eftpos facilities are audible and able to be seen from both sides of the counter.
      • There is a counter located on the accessible route.
      • The counter is accessible and has a clear space of 1200mm x 1200mm in front.
      • There is at least one seat (with an armrest on at least one side and a usable seat height) available to use while waiting.
      • EFTPOS terminals are reachable and usable.
      • There is a telephone available for the access customer to use.
    • Bathroom/Wash Facilities:

      • There is a seperate all gender accessible toilet available in the accessible and family changing area.The washbasin is close but not actually reachable from the toilet itself.The toilet has a mirror but neither of the changing rooms do. There are two large change areas with bench seats, showers with a fold down shower seat and one room has a baby change table. The showers do have a 7cm lip to get down into them. Appropriate grab rails and sliding hand held showers are fitted.
      • separatebathing
      • The bathing facilities have a shower which is a separate room from the toilet
      • There is a separate toilet
      • The shower unit is approximately 1000 x 1200m in size.
    • Designated Accessible Areas:

      • The public seating does have a number of chairs (plastic) with armrests available. A grassed area for assistnacwe dogs is easi\;ly accessed from the pool.
      • There is a grassed area for support animals (e.g. guide, hearing or mobility dogs).
    • Swimming Pools & Spas:

      • There is a ramp into the main pool with handrails on both sides, as well as a hoist.The spa and sauna do not have access for anyone who is unable to manage steps.
      • The swimming pool is located on the accessible route.
      • There are handrails provided to support entry into the swimming pool.
      • The swimming pool is heated.
      • The spa is located on the accessible route.
      • Entry into the spa pool may require assistance.
      • There are accessible changing facilities available within the swimming pool/spa area.
      • There are accessible toilet facilities available within the swimming pool/spa area.
  • Getting out safely:

      • The staff have regular safety training and will assist all access customers in the case of any emergency.
      • The emergency exits are accessible and hazard free.
      • There are audible fire alerting devices.
      • Assembly areas (e.g. evacuation point) are on the accessible route.

Hearing

Silver

These are the features that the business provides to create a positive accessible experience for customers or visitors who are Deaf or have a hearing impairment.

  • Getting ready to go:

    • The website:

      • www.kapiticoast.govt.nz/whats-on/kapiti-coast-aquatics/otaki-pool
      • Information on the accessible facilities is also outlined on this organisation's website.
      • The website is easy to navigate however there are no captions for the photos. The PDF's do not have an alternative word versions included.
    • Brochures:

      • Brochures are available with relevant information about opening hours, current prices and programmes as well as one for information for parents of children under 8 years. Currently there is no site map available at the facility.
      • The facility has its own Facebook page to keep customers updated with activity programmes and schedules. Radio and newspaper advertising is also used.
  • Arriving and Getting In:

    • Bus Stop:

      • The bus stop is the one for Otaki College located at 224 Mill Road.It is 550 m from the pool.Once you get off the bus you will need to go across the road at the crossing 50m to your left. Then turn left again and walk 200m along Mill Road toward the entrance to Haruatai Park.Turn right into the park and it is a 400m walk to the swimming pool which is then on the right.There is a sloping hill to navigate on the route as well as rectangular barriers that would not be easily passed through by people using mobility equipment. An alternative route to the right is also quite steep and comes out by the entrance, but it does have a metal surface which will b e challenging for some.
      • The bus stop number is 1728
      • The bus route is 290
    • Car parking:

      • There are two accessible parks right beside the entrance. These do not have any shelter in bad weather.
    • Kerb Side:

      • The access from the car park is flat with no obstructions.
    • The identified accessible route to the site:

      • The route to the entrance is on the right of the main signage. The entrance is free from hazards. There are no tactile indicators to assist people with sight impairment.
    • The main entrance into the site:

      • The main entrance is flat and enables easy access to the site.
    • Main entrance signage:

      • There is no signage to indicate where the main entrance to the pool is. It is located right beside the accessible parks.
    • Main entrance doorways (this includes gates and turnstiles)

      • Fully automated doors are installed to ensure easy access.
  • Getting around within the site:

    • Customer Service:

      • The staff all undertake disability awareness training.They are very willing to help. A specific wheelchair to go into the pool is avaialbe for those with mobility impairment if needed.
      • There are staff available to help with any access enquiries.
      • All support animals are welcomed on premises (e.g. guide, hearing or mobility dogs etc).
    • Communicating Accessibly:

      • Information can be sent out via email.
    • The identified accessible route within the site:

      • The pool has easy access throughout with no stairs or steps. The staff at reception give directions to the changing rooms and accessible/ family facilities are. There is one large iron pillar in reception that is currently not well marked.However all others around the facility are appropriately marked.
      • The accessible route within the site has a minimum width of 1200mm.
      • You can access all facilities and services within from this accessible route.
      • Lighting levels on this accessible route offer good visibility and viewing.
      • The layout suggests a welcoming physical environment (e.g. mobile floor stands provide unimpeded travel, or outdoor environment surfaces are well maintained).
    • Fixed ramps within:

      • There are no handrails.
    • Signage within the site:

      • Most signage is clear - however it is not easily visible from the entrance.The accessible changing and toilet areas are located at the far end of the pool.No symbols ar included with signage.
    • Sensory options:

      • The lighting is largely natural and any lighting levels avoid glare.
    • Surfaces:

      • The surfaces are all slip resistant to ensure safety around the pool.
    • Accessible Reception/ Counter / Ticket Sales

      • The reception area has a specific counter area for access customers if required.The Eftpos facilities are audible and able to be seen from both sides of the counter.
      • There is a counter located on the accessible route.
      • The counter is accessible and has a clear space of 1200mm x 1200mm in front.
      • There is at least one seat (with an armrest on at least one side and a usable seat height) available to use while waiting.
      • EFTPOS terminals are reachable and usable.
      • There is a telephone available for the access customer to use.
    • Bathroom/Wash Facilities:

      • There is a seperate all gender accessible toilet available in the accessible and family changing area.The washbasin is close but not actually reachable from the toilet itself.The toilet has a mirror but neither of the changing rooms do. There are two large change areas with bench seats, showers with a fold down shower seat and one room has a baby change table. The showers do have a 7cm lip to get down into them. Appropriate grab rails and sliding hand held showers are fitted.
      • separatebathing
      • The bathing facilities have a shower which is a separate room from the toilet
      • There is a separate toilet
      • The shower unit is approximately 1000 x 1200m in size.
    • Designated Accessible Areas:

      • The public seating does have a number of chairs (plastic) with armrests available. A grassed area for assistnacwe dogs is easi\;ly accessed from the pool.
      • There is a grassed area for support animals (e.g. guide, hearing or mobility dogs).
    • Swimming Pools & Spas:

      • There is a ramp into the main pool with handrails on both sides, as well as a hoist.The spa and sauna do not have access for anyone who is unable to manage steps.
      • The swimming pool is located on the accessible route.
      • There are handrails provided to support entry into the swimming pool.
      • The swimming pool is heated.
      • The spa is located on the accessible route.
      • Entry into the spa pool may require assistance.
      • There are accessible changing facilities available within the swimming pool/spa area.
      • There are accessible toilet facilities available within the swimming pool/spa area.
  • Getting out safely:

      • The staff have regular safety training and will assist all access customers in the case of any emergency.
      • The emergency exits are accessible and hazard free.
      • There are audible fire alerting devices.
      • Assembly areas (e.g. evacuation point) are on the accessible route.

Mobility

Silver

These are the features that the business provides to create a positive accessible experience for customers or visitors with a mobility impairment.

  • Getting ready to go:

    • The website:

      • www.kapiticoast.govt.nz/whats-on/kapiti-coast-aquatics/otaki-pool
      • Information on the accessible facilities is also outlined on this organisation's website.
      • The website is easy to navigate however there are no captions for the photos. The PDF's do not have an alternative word versions included.
    • Brochures:

      • Brochures are available with relevant information about opening hours, current prices and programmes as well as one for information for parents of children under 8 years. Currently there is no site map available at the facility.
      • The facility has its own Facebook page to keep customers updated with activity programmes and schedules. Radio and newspaper advertising is also used.
  • Arriving and Getting In:

    • Bus Stop:

      • The bus stop is the one for Otaki College located at 224 Mill Road.It is 550 m from the pool.Once you get off the bus you will need to go across the road at the crossing 50m to your left. Then turn left again and walk 200m along Mill Road toward the entrance to Haruatai Park.Turn right into the park and it is a 400m walk to the swimming pool which is then on the right.There is a sloping hill to navigate on the route as well as rectangular barriers that would not be easily passed through by people using mobility equipment. An alternative route to the right is also quite steep and comes out by the entrance, but it does have a metal surface which will b e challenging for some.
      • The bus stop number is 1728
      • The bus route is 290
    • Car parking:

      • There are two accessible parks right beside the entrance. These do not have any shelter in bad weather.
      • There is accessible car parking.
      • There is no shelter over the accessible car parking.
    • Kerb Side:

      • The access from the car park is flat with no obstructions.
    • The identified accessible route to the site:

      • The route to the entrance is on the right of the main signage. The entrance is free from hazards. There are no tactile indicators to assist people with sight impairment.
      • The accessible route to the site has a minimum width of 1200mm.
    • The main entrance into the site:

      • The main entrance is flat and enables easy access to the site.
    • Main entrance signage:

      • There is no signage to indicate where the main entrance to the pool is. It is located right beside the accessible parks.
    • Main entrance doorways (this includes gates and turnstiles)

      • Fully automated doors are installed to ensure easy access.
  • Getting around within the site:

    • Customer Service:

      • The staff all undertake disability awareness training.They are very willing to help. A specific wheelchair to go into the pool is avaialbe for those with mobility impairment if needed.
      • There are staff available to help with any access enquiries.
      • Specially designed pool chair to allow entry to the main pool .
      • All support animals are welcomed on premises (e.g. guide, hearing or mobility dogs etc).
    • Communicating Accessibly:

    • The identified accessible route within the site:

      • The pool has easy access throughout with no stairs or steps. The staff at reception give directions to the changing rooms and accessible/ family facilities are. There is one large iron pillar in reception that is currently not well marked.However all others around the facility are appropriately marked.
      • The accessible route within the site has a minimum width of 1200mm.
      • You can access all facilities and services within from this accessible route.
      • Lighting levels on this accessible route offer good visibility and viewing.
      • The accessible route has fixed obstructions that could impede travel.
      • The layout suggests a welcoming physical environment (e.g. mobile floor stands provide unimpeded travel, or outdoor environment surfaces are well maintained).
    • Fixed ramps within:

      • There are two fixed ramps
      • There are no handrails.
    • Signage within the site:

      • Most signage is clear - however it is not easily visible from the entrance.The accessible changing and toilet areas are located at the far end of the pool.No symbols ar included with signage.
    • Sensory options:

      • The lighting is largely natural and any lighting levels avoid glare.
    • Surfaces:

      • The surfaces are all slip resistant to ensure safety around the pool.
    • Accessible Reception/ Counter / Ticket Sales

      • The reception area has a specific counter area for access customers if required.The Eftpos facilities are audible and able to be seen from both sides of the counter.
      • There is a counter located on the accessible route.
      • The counter is accessible and has a clear space of 1200mm x 1200mm in front.
      • There is at least one access space at the service or reception counter.
      • There is at least one seat (with an armrest on at least one side and a usable seat height) available to use while waiting.
      • EFTPOS terminals are reachable and usable.
      • There is a telephone available for the access customer to use.
    • Bathroom/Wash Facilities:

      • There is a seperate all gender accessible toilet available in the accessible and family changing area.The washbasin is close but not actually reachable from the toilet itself.The toilet has a mirror but neither of the changing rooms do. There are two large change areas with bench seats, showers with a fold down shower seat and one room has a baby change table. The showers do have a 7cm lip to get down into them. Appropriate grab rails and sliding hand held showers are fitted.
      • separatebathing
      • The bathing facilities have a shower which is a separate room from the toilet
      • There is a separate toilet
      • The shower unit is approximately 1000 x 1200m in size.
    • Designated Accessible Areas:

      • The public seating does have a number of chairs (plastic) with armrests available. A grassed area for assistnacwe dogs is easi\;ly accessed from the pool.
      • There is a grassed area for support animals (e.g. guide, hearing or mobility dogs).
    • Swimming Pools & Spas:

      • There is a ramp into the main pool with handrails on both sides, as well as a hoist.The spa and sauna do not have access for anyone who is unable to manage steps.
      • The swimming pool is located on the accessible route.
      • There are handrails provided to support entry into the swimming pool.
      • There is a hoist available for use within the swimming pool area.
      • The swimming pool is heated.
      • The spa is located on the accessible route.
      • Entry into the spa pool may require assistance.
      • There are accessible changing facilities available within the swimming pool/spa area.
      • There are accessible toilet facilities available within the swimming pool/spa area.
  • Getting out safely:

      • The staff have regular safety training and will assist all access customers in the case of any emergency.
      • The emergency exits are accessible and hazard free.
      • There are audible fire alerting devices.
      • Assembly areas (e.g. evacuation point) are on the accessible route.

Parents

Silver

These are the features that the business provides to create a positive accessible experience for customers or visitors with young children.

  • Getting ready to go:

    • The website:

      • www.kapiticoast.govt.nz/whats-on/kapiti-coast-aquatics/otaki-pool
      • Information on the accessible facilities is also outlined on this organisation's website.
      • The website is easy to navigate however there are no captions for the photos. The PDF's do not have an alternative word versions included.
    • Brochures:

      • Brochures are available with relevant information about opening hours, current prices and programmes as well as one for information for parents of children under 8 years. Currently there is no site map available at the facility.
      • The facility has its own Facebook page to keep customers updated with activity programmes and schedules. Radio and newspaper advertising is also used.
  • Arriving and Getting In:

    • Bus Stop:

      • The bus stop is the one for Otaki College located at 224 Mill Road.It is 550 m from the pool.Once you get off the bus you will need to go across the road at the crossing 50m to your left. Then turn left again and walk 200m along Mill Road toward the entrance to Haruatai Park.Turn right into the park and it is a 400m walk to the swimming pool which is then on the right.There is a sloping hill to navigate on the route as well as rectangular barriers that would not be easily passed through by people using mobility equipment. An alternative route to the right is also quite steep and comes out by the entrance, but it does have a metal surface which will b e challenging for some.
      • The bus stop number is 1728
      • The bus route is 290
    • Car parking:

      • There are two accessible parks right beside the entrance. These do not have any shelter in bad weather.
      • There are no dedicated parent car parks.
    • Kerb Side:

      • The access from the car park is flat with no obstructions.
    • The identified accessible route to the site:

      • The route to the entrance is on the right of the main signage. The entrance is free from hazards. There are no tactile indicators to assist people with sight impairment.
    • The main entrance into the site:

      • The main entrance is flat and enables easy access to the site.
    • Main entrance signage:

      • There is no signage to indicate where the main entrance to the pool is. It is located right beside the accessible parks.
    • Main entrance doorways (this includes gates and turnstiles)

      • Fully automated doors are installed to ensure easy access.
  • Getting around within the site:

    • Customer Service:

      • The staff all undertake disability awareness training.They are very willing to help. A specific wheelchair to go into the pool is avaialbe for those with mobility impairment if needed.
      • There are staff available to help with any access enquiries.
      • Specially designed pool chair to allow entry to the main pool .
      • All support animals are welcomed on premises (e.g. guide, hearing or mobility dogs etc).
    • Communicating Accessibly:

    • The identified accessible route within the site:

      • The pool has easy access throughout with no stairs or steps. The staff at reception give directions to the changing rooms and accessible/ family facilities are. There is one large iron pillar in reception that is currently not well marked.However all others around the facility are appropriately marked.
      • The accessible route within the site has a minimum width of 1200mm.
      • You can access all facilities and services within from this accessible route.
      • Lighting levels on this accessible route offer good visibility and viewing.
      • The accessible route has fixed obstructions that could impede travel.
      • The layout suggests a welcoming physical environment (e.g. mobile floor stands provide unimpeded travel, or outdoor environment surfaces are well maintained).
    • Fixed ramps within:

      • There are two fixed ramps
      • There are no handrails.
    • Signage within the site:

      • Most signage is clear - however it is not easily visible from the entrance.The accessible changing and toilet areas are located at the far end of the pool.No symbols ar included with signage.
    • Sensory options:

      • The lighting is largely natural and any lighting levels avoid glare.
    • Surfaces:

      • The surfaces are all slip resistant to ensure safety around the pool.
    • Accessible Reception/ Counter / Ticket Sales

      • The reception area has a specific counter area for access customers if required.The Eftpos facilities are audible and able to be seen from both sides of the counter.
      • There is a counter located on the accessible route.
      • The counter is accessible and has a clear space of 1200mm x 1200mm in front.
      • There is at least one access space at the service or reception counter.
      • There is at least one seat (with an armrest on at least one side and a usable seat height) available to use while waiting.
      • EFTPOS terminals are reachable and usable.
      • There is a telephone available for the access customer to use.
    • Bathroom/Wash Facilities:

      • There is a seperate all gender accessible toilet available in the accessible and family changing area.The washbasin is close but not actually reachable from the toilet itself.The toilet has a mirror but neither of the changing rooms do. There are two large change areas with bench seats, showers with a fold down shower seat and one room has a baby change table. The showers do have a 7cm lip to get down into them. Appropriate grab rails and sliding hand held showers are fitted.
      • separatebathing
      • The bathing facilities have a shower which is a separate room from the toilet
      • There is a separate toilet
      • The shower unit is approximately 1000 x 1200m in size.
    • Designated Accessible Areas:

      • The public seating does have a number of chairs (plastic) with armrests available. A grassed area for assistnacwe dogs is easi\;ly accessed from the pool.
      • There is a grassed area for support animals (e.g. guide, hearing or mobility dogs).
    • Swimming Pools & Spas:

      • There is a ramp into the main pool with handrails on both sides, as well as a hoist.The spa and sauna do not have access for anyone who is unable to manage steps.
      • The swimming pool is located on the accessible route.
      • There are handrails provided to support entry into the swimming pool.
      • The swimming pool is heated.
      • The spa is located on the accessible route.
      • Entry into the spa pool may require assistance.
      • There are accessible changing facilities available within the swimming pool/spa area.
      • There are accessible toilet facilities available within the swimming pool/spa area.
  • Getting out safely:

      • The staff have regular safety training and will assist all access customers in the case of any emergency.
      • The emergency exits are accessible and hazard free.
      • There are audible fire alerting devices.
      • Assembly areas (e.g. evacuation point) are on the accessible route.

Learning & Intellectual

Silver

These are the features that the business provides to create a positive accessible experience for customers or visitors with a learning or intellectual impairment.

  • Getting ready to go:

    • The website:

      • www.kapiticoast.govt.nz/whats-on/kapiti-coast-aquatics/otaki-pool
      • Information on the accessible facilities is also outlined on this organisation's website.
      • The website is easy to navigate however there are no captions for the photos. The PDF's do not have an alternative word versions included.
    • Brochures:

      • Brochures are available with relevant information about opening hours, current prices and programmes as well as one for information for parents of children under 8 years. Currently there is no site map available at the facility.
      • The facility has its own Facebook page to keep customers updated with activity programmes and schedules. Radio and newspaper advertising is also used.
  • Arriving and Getting In:

    • Bus Stop:

      • The bus stop is the one for Otaki College located at 224 Mill Road.It is 550 m from the pool.Once you get off the bus you will need to go across the road at the crossing 50m to your left. Then turn left again and walk 200m along Mill Road toward the entrance to Haruatai Park.Turn right into the park and it is a 400m walk to the swimming pool which is then on the right.There is a sloping hill to navigate on the route as well as rectangular barriers that would not be easily passed through by people using mobility equipment. An alternative route to the right is also quite steep and comes out by the entrance, but it does have a metal surface which will b e challenging for some.
      • The bus stop number is 1728
      • The bus route is 290
    • Car parking:

      • There are two accessible parks right beside the entrance. These do not have any shelter in bad weather.
    • Kerb Side:

      • The access from the car park is flat with no obstructions.
    • The identified accessible route to the site:

      • The route to the entrance is on the right of the main signage. The entrance is free from hazards. There are no tactile indicators to assist people with sight impairment.
      • The accessible route to the site has a minimum width of 1200mm.
    • The main entrance into the site:

      • The main entrance is flat and enables easy access to the site.
    • Main entrance signage:

      • There is no signage to indicate where the main entrance to the pool is. It is located right beside the accessible parks.
    • Main entrance doorways (this includes gates and turnstiles)

      • Fully automated doors are installed to ensure easy access.
  • Getting around within the site:

    • Customer Service:

      • The staff all undertake disability awareness training.They are very willing to help. A specific wheelchair to go into the pool is avaialbe for those with mobility impairment if needed.
      • There are staff available to help with any access enquiries.
      • All support animals are welcomed on premises (e.g. guide, hearing or mobility dogs etc).
    • Communicating Accessibly:

      • There is large print information available.
    • The identified accessible route within the site:

      • The pool has easy access throughout with no stairs or steps. The staff at reception give directions to the changing rooms and accessible/ family facilities are. There is one large iron pillar in reception that is currently not well marked.However all others around the facility are appropriately marked.
      • The accessible route within the site has a minimum width of 1200mm.
      • You can access all facilities and services within from this accessible route.
      • Lighting levels on this accessible route offer good visibility and viewing.
      • The accessible route has fixed obstructions that could impede travel.
      • The layout suggests a welcoming physical environment (e.g. mobile floor stands provide unimpeded travel, or outdoor environment surfaces are well maintained).
    • Fixed ramps within:

      • There are two fixed ramps
      • There are no handrails.
    • Signage within the site:

      • Most signage is clear - however it is not easily visible from the entrance.The accessible changing and toilet areas are located at the far end of the pool.No symbols ar included with signage.
    • Sensory options:

      • The lighting is largely natural and any lighting levels avoid glare.
    • Surfaces:

      • The surfaces are all slip resistant to ensure safety around the pool.
      • The floor surface covering is plain and clear.
    • Accessible Reception/ Counter / Ticket Sales

      • The reception area has a specific counter area for access customers if required.The Eftpos facilities are audible and able to be seen from both sides of the counter.
      • There is a counter located on the accessible route.
      • The counter is accessible and has a clear space of 1200mm x 1200mm in front.
      • There is at least one seat (with an armrest on at least one side and a usable seat height) available to use while waiting.
      • EFTPOS terminals are reachable and usable.
      • There is a telephone available for the access customer to use.
    • Bathroom/Wash Facilities:

      • There is a seperate all gender accessible toilet available in the accessible and family changing area.The washbasin is close but not actually reachable from the toilet itself.The toilet has a mirror but neither of the changing rooms do. There are two large change areas with bench seats, showers with a fold down shower seat and one room has a baby change table. The showers do have a 7cm lip to get down into them. Appropriate grab rails and sliding hand held showers are fitted.
      • separatebathing
      • The bathing facilities have a shower which is a separate room from the toilet
      • There is a separate toilet
      • The shower unit is approximately 1000 x 1200m in size.
    • Designated Accessible Areas:

      • The public seating does have a number of chairs (plastic) with armrests available. A grassed area for assistnacwe dogs is easi\;ly accessed from the pool.
      • There is a grassed area for support animals (e.g. guide, hearing or mobility dogs).
    • Swimming Pools & Spas:

      • There is a ramp into the main pool with handrails on both sides, as well as a hoist.The spa and sauna do not have access for anyone who is unable to manage steps.
      • The swimming pool is located on the accessible route.
      • There are handrails provided to support entry into the swimming pool.
      • The swimming pool is heated.
      • The spa is located on the accessible route.
      • Entry into the spa pool may require assistance.
      • There are accessible changing facilities available within the swimming pool/spa area.
      • There are accessible toilet facilities available within the swimming pool/spa area.
  • Getting out safely:

      • The staff have regular safety training and will assist all access customers in the case of any emergency.
      • The emergency exits are accessible and hazard free.
      • There are audible fire alerting devices.
      • Assembly areas (e.g. evacuation point) are on the accessible route.

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