Breadcrumbs

Auckland Breast Centre

Contact Information

Auckland Breast Centre
209 Shakespeare Rd, Milford, Auckland 0620
-36.781041,174.753705
Phone: 09 488 9179
Fax: Not available
www.aucklandbreastcentre.co.nz

Accessibility Report

Summary

Gold

The Auckland Breast Centre is located on level one at 209 Shakespeare Road, Milford, in the new TRG Imaging building directly opposite the entrance to the North Shore Hospital. The Auckland Breast Centre offers the latest in breast screening technology in a warm and welcoming environment. Services include mammogram, ultra sound, plastic surgery or reconstructive surgery. Accessibility is of a high standard. There are two accessible car parks located directly outside the entrance and a further one located in the main car park. From level one, double swing doors open into a welcoming reception/waiting area where you will be greeted by friendly reception staff. A staff member or chaperone will guide you to changing rooms and another patient waiting area. Careful consideration has been given to designing a relaxing and calm environment for the duration of your visit.

View the full accessibility report for Auckland Breast Centre .

Ratings by Access Group

The Be. Welcome Assessment rates the accessibility of the organisation in each of the following 5 access groups, as well as providing an overall rating:

Overall Rating
Gold 86%
Vision
Gold 89%
Hearing
Gold 88%
Mobility
Gold 89%
Parents
Platinum 90%
Learning & Intellectual
Platinum 91%

Vision

Gold

These are the features that the business provides to create a positive accessible experience for customers or visitors with a vision impairment.

  • Getting ready to go:

    • The website:

      • www.aucklandbreastcentre.co.nz
      • Information on the accessible facilities is also outlined on this organisation's website.
      • The website for the Auckland Breast Centre provides information about their range of services, staff and videos of patient experiences. Colours used for headings may not offer sufficient contrast to read easily. Information on the website is also available in brochure and as printed information sheets.
    • Brochures:

      • Printed brochures and information sheets provide good colour contrast and large text.
      • A large print brochure is available upon request.
  • Arriving and Getting In:

    • Bus Stop:

      • The nearest bus stops are at 197 and 136 Shakespeare Road. Electronic signal crossings at the intersection to North Shore Hospital and the TRG Imaging building. The bus stops are approximately 70 metres from the main entrance of the Auckland Breast Centre. They both offer shelter, seating and a space for wheelchair users. Timetables are provided in text format only.
      • The bus stop is located on the following bus routes: 858 Long Bay Midtown.
      • There is seating and shelter at the bus stop.
    • Car parking:

      • There are 3 accessible car parks is located in the car park of the TRG Imaging Building, which are marked with yellow ground markings.
      • There is accessible car parking.
      • The accessible parking is easy to find and well sign posted.
      • There is no shelter over the accessible car parking.
    • Drop off/pick up zone:

      • There is one 5 min drop off zone outside the entrance of the TRG Imaging Building and one in the main car park. A 15 minute parking bay is also available on Shakespeare Road between the Auckland Breast Centre (209 Shakespeare Road) and the nearby dairy.
      • The drop off/pick up zone is located within 200 metres of the organisation's entrance.
      • There is no shelter over the drop off/pick up zone.
      • There is a kerb curb cut to the pavement or the environment is level.
    • Drop off/pick up zone signage:

      • The drop off/pick up zone is easy to find and well sign posted.
    • Kerb Side:

      • There is a kerb ramp for changes in level between the car park and footpath.
    • The identified accessible route to the site:

      • Electronic signal crossings with ground tactile indicators are positioned at the intersection with Shakespeare Road and the North Shore Hospital road entrance. A footpath on site provides a safe passage for pedestrians accessing the main entrance from the car park area.
      • The accessible route to the site has a minimum width of 1200mm.
      • There are no tactile indicators installed to help navigate to the main entrance.
    • The main entrance into the site:

      • The entrance and full length glazing on the side of the building facing the car park appear similar. The main entrance is noted by signage on the left hand side of the automatic opening doors.
    • Main entrance doorways (this includes gates and turnstiles)

      • Signage for each of the businesses on site is on the left hand side of the automatic sliding doors. The Auckland Breast Centre on Level 1 has two wooden, double doors with vertical grab rails which open into a reception and patient waiting area.
      • The entrance door swing allows for a 1200mm minimum clear space.
      • Ramps exist for thresholds greater than 20mm.
  • Getting around within the site:

    • Customer Service:

      • Staff are well presented in uniforms and appear warm and welcoming. A chaperone/staff member will guide you to change facilities and an internal waiting area where you will be met by radiologists and/or surgeons for your appointment.
      • There are staff available to help with any access enquiries.
      • All support animals are welcomed on premises (e.g. guide, hearing or mobility dogs etc).
    • Communicating Accessibly:

      • There is large print information available.
    • Pricing Information:

    • The identified accessible route within the site:

      • The Auckland Breast Centre is accessible throughout with good colour contrast between walls and flooring. An accessible, unisex toilet facility is available for patients, on the accessible route near the changing rooms and internal waiting area.
      • The accessible route within the site has a minimum width of 1200mm.
      • Any permanently fixed objects are detectable by a person using a cane.
      • There are facilities and services within the site that are not immediately accessible from this accessible route.
      • Lighting levels on this accessible route offer good visibility and viewing.
      • The layout suggests a welcoming physical environment (e.g. mobile floor stands provide unimpeded travel, or outdoor environment surfaces are well maintained).
    • Signage within the site:

      • Signage is kept to a minimum throughout the Auckland Breast Centre. Signage is clearly displayed on the accessible, unisex toilet facility door.
    • Sensory options:

      • Lighting throughout the complex avoids glare and is even throughout. Braille is included in signage on the accessible toilet facility signage and lift call buttons.
      • Braille or tactile methods are used to help indicate location.
    • Surfaces:

      • Carpet with underlay is fitted throughout the complex. The carpet in the main entrance foyer is black and changes to a grey in front of the stairs. A rug has been embedded in an examination room floor to be the same level as the carpet.
      • The floor surface covering is plain and clear.
      • Tactile indicators are installed on accessible route
    • Lifts:

      • The lift is accessible with grab rails on all walls. Visual floor numbers and an audible beep and voice inform visitors of the floor they have reached.
      • All controls (i.e. landing controls, alarm and emergency telephone) are located within a reachable range.
    • Stairs or Steps:

      • There is a handrail located on at least one or both sides of the stairs.
    • Accessible Reception/ Counter / Ticket Sales

      • The reception counter is not accessible, however EFTPOS facilities reach across the counter. A private room is available nearby if a writing surface is required.
      • The counter is accessible and has a clear space of 1200mm x 1200mm in front.
      • There is at least one seat (with an armrest on at least one side and a usable seat height) available to use while waiting.
      • There is a private room or quieter area available to use for communication or personal requirements.
      • EFTPOS terminals are reachable and usable.
    • Accessible Toilets:

      • An accessible, unisex toilet facility is located near the internal waiting area near the changing rooms.
      • A unisex, accessible toilet is located within the patient waiting area on Level 1.
      • All gender accessible toilets are in a self-contained compartment with full privacy.
      • Accessible toilets are distributed evenly throughout multi storey buildings.
      • The toilet pan provides a stable base to transfer from.
      • The accessible toilet is a minimum of 1600mm wide x 1900mm long.
    • Places of assembly, entertainment and recreation:

      • Meeting rooms are on the accessible route.
      • There is direct access to an accessible toilet.
      • The presentation area or stage is accessible.
    • Designated Accessible Areas:

      • Two waiting areas have a variety of seating options with arm and back rest support and coffee tables. There are grassed areas along Shakespeare Road for support dogs.
      • There is a grassed area for support animals (e.g. guide, hearing or mobility dogs).
  • Getting out safely:

      • Health and safety for everyone is of great importance to staff at The Auckland Breast Centre.
      • The emergency exits are accessible and hazard free.
      • All fire/smoke doors can stay open automatically during an emergency.
      • There are visual fire alerting devices.
      • There are audible fire alerting devices.
      • Assembly areas (e.g. evacuation point) are on the accessible route.

Hearing

Gold

These are the features that the business provides to create a positive accessible experience for customers or visitors who are Deaf or have a hearing impairment.

  • Getting ready to go:

    • The website:

      • www.aucklandbreastcentre.co.nz
      • Information on the accessible facilities is also outlined on this organisation's website.
      • The website for the Auckland Breast Centre provides information about their range of services, staff and videos of patient experiences. Colours used for headings may not offer sufficient contrast to read easily. Information on the website is also available in brochure and as printed information sheets.
    • Brochures:

      • Printed brochures and information sheets provide good colour contrast and large text.
  • Arriving and Getting In:

    • Bus Stop:

      • The nearest bus stops are at 197 and 136 Shakespeare Road. Electronic signal crossings at the intersection to North Shore Hospital and the TRG Imaging building. The bus stops are approximately 70 metres from the main entrance of the Auckland Breast Centre. They both offer shelter, seating and a space for wheelchair users. Timetables are provided in text format only.
      • The bus stop is located on the following bus routes: 858 Long Bay Midtown.
      • There is seating and shelter at the bus stop.
    • Car parking:

      • There are 3 accessible car parks is located in the car park of the TRG Imaging Building, which are marked with yellow ground markings.
    • Drop off/pick up zone:

      • There is one 5 min drop off zone outside the entrance of the TRG Imaging Building and one in the main car park. A 15 minute parking bay is also available on Shakespeare Road between the Auckland Breast Centre (209 Shakespeare Road) and the nearby dairy.
      • The drop off/pick up zone is located within 200 metres of the organisation's entrance.
      • There is no shelter over the drop off/pick up zone.
      • There is a kerb curb cut to the pavement or the environment is level.
    • Drop off/pick up zone signage:

      • The drop off/pick up zone is easy to find and well sign posted.
    • The identified accessible route to the site:

      • Electronic signal crossings with ground tactile indicators are positioned at the intersection with Shakespeare Road and the North Shore Hospital road entrance. A footpath on site provides a safe passage for pedestrians accessing the main entrance from the car park area.
    • The main entrance into the site:

      • The entrance and full length glazing on the side of the building facing the car park appear similar. The main entrance is noted by signage on the left hand side of the automatic opening doors.
    • Main entrance doorways (this includes gates and turnstiles)

      • Signage for each of the businesses on site is on the left hand side of the automatic sliding doors. The Auckland Breast Centre on Level 1 has two wooden, double doors with vertical grab rails which open into a reception and patient waiting area.
      • Ramps exist for thresholds greater than 20mm.
  • Getting around within the site:

    • Customer Service:

      • Staff are well presented in uniforms and appear warm and welcoming. A chaperone/staff member will guide you to change facilities and an internal waiting area where you will be met by radiologists and/or surgeons for your appointment.
      • There are staff available to help with any access enquiries.
      • All support animals are welcomed on premises (e.g. guide, hearing or mobility dogs etc).
    • Communicating Accessibly:

      • Information can be sent out via email.
    • The identified accessible route within the site:

      • The Auckland Breast Centre is accessible throughout with good colour contrast between walls and flooring. An accessible, unisex toilet facility is available for patients, on the accessible route near the changing rooms and internal waiting area.
      • The accessible route within the site has a minimum width of 1200mm.
      • There are facilities and services within the site that are not immediately accessible from this accessible route.
      • Lighting levels on this accessible route offer good visibility and viewing.
      • The layout suggests a welcoming physical environment (e.g. mobile floor stands provide unimpeded travel, or outdoor environment surfaces are well maintained).
    • Signage within the site:

      • Signage is kept to a minimum throughout the Auckland Breast Centre. Signage is clearly displayed on the accessible, unisex toilet facility door.
    • Sensory options:

      • Lighting throughout the complex avoids glare and is even throughout. Braille is included in signage on the accessible toilet facility signage and lift call buttons.
    • Surfaces:

      • Carpet with underlay is fitted throughout the complex. The carpet in the main entrance foyer is black and changes to a grey in front of the stairs. A rug has been embedded in an examination room floor to be the same level as the carpet.
    • Lifts:

      • The lift is accessible with grab rails on all walls. Visual floor numbers and an audible beep and voice inform visitors of the floor they have reached.
      • All controls (i.e. landing controls, alarm and emergency telephone) are located within a reachable range.
    • Stairs or Steps:

      • There is a handrail located on at least one or both sides of the stairs.
    • Accessible Reception/ Counter / Ticket Sales

      • The reception counter is not accessible, however EFTPOS facilities reach across the counter. A private room is available nearby if a writing surface is required.
      • The counter is accessible and has a clear space of 1200mm x 1200mm in front.
      • There is at least one seat (with an armrest on at least one side and a usable seat height) available to use while waiting.
      • There is a private room or quieter area available to use for communication or personal requirements.
      • EFTPOS terminals are reachable and usable.
    • Accessible Toilets:

      • An accessible, unisex toilet facility is located near the internal waiting area near the changing rooms.
      • A unisex, accessible toilet is located within the patient waiting area on Level 1.
      • All gender accessible toilets are in a self-contained compartment with full privacy.
      • Accessible toilets are distributed evenly throughout multi storey buildings.
      • The toilet pan provides a stable base to transfer from.
      • The accessible toilet is a minimum of 1600mm wide x 1900mm long.
    • Places of assembly, entertainment and recreation:

      • Meeting rooms are on the accessible route.
      • There is direct access to an accessible toilet.
      • The presentation area or stage is accessible.
    • Designated Accessible Areas:

      • Two waiting areas have a variety of seating options with arm and back rest support and coffee tables. There are grassed areas along Shakespeare Road for support dogs.
      • There is a grassed area for support animals (e.g. guide, hearing or mobility dogs).
  • Getting out safely:

      • Health and safety for everyone is of great importance to staff at The Auckland Breast Centre.
      • The emergency exits are accessible and hazard free.
      • All fire/smoke doors can stay open automatically during an emergency.
      • There are audible fire alerting devices.
      • Assembly areas (e.g. evacuation point) are on the accessible route.

Mobility

Gold

These are the features that the business provides to create a positive accessible experience for customers or visitors with a mobility impairment.

  • Getting ready to go:

    • The website:

      • www.aucklandbreastcentre.co.nz
      • Information on the accessible facilities is also outlined on this organisation's website.
      • The website for the Auckland Breast Centre provides information about their range of services, staff and videos of patient experiences. Colours used for headings may not offer sufficient contrast to read easily. Information on the website is also available in brochure and as printed information sheets.
    • Brochures:

      • Printed brochures and information sheets provide good colour contrast and large text.
  • Arriving and Getting In:

    • Bus Stop:

      • The nearest bus stops are at 197 and 136 Shakespeare Road. Electronic signal crossings at the intersection to North Shore Hospital and the TRG Imaging building. The bus stops are approximately 70 metres from the main entrance of the Auckland Breast Centre. They both offer shelter, seating and a space for wheelchair users. Timetables are provided in text format only.
      • The bus stop is located on the following bus routes: 858 Long Bay Midtown.
      • There is seating and shelter at the bus stop.
    • Car parking:

      • There are 3 accessible car parks is located in the car park of the TRG Imaging Building, which are marked with yellow ground markings.
      • There is accessible car parking.
      • The accessible parking is easy to find and well sign posted.
      • There is no shelter over the accessible car parking.
    • Drop off/pick up zone:

      • There is one 5 min drop off zone outside the entrance of the TRG Imaging Building and one in the main car park. A 15 minute parking bay is also available on Shakespeare Road between the Auckland Breast Centre (209 Shakespeare Road) and the nearby dairy.
      • The drop off/pick up zone is located within 200 metres of the organisation's entrance.
      • There is no shelter over the drop off/pick up zone.
      • There is a kerb curb cut to the pavement or the environment is level.
    • Drop off/pick up zone signage:

      • The drop off/pick up zone is easy to find and well sign posted.
    • Kerb Side:

      • There is a kerb ramp for changes in level between the car park and footpath.
    • The identified accessible route to the site:

      • Electronic signal crossings with ground tactile indicators are positioned at the intersection with Shakespeare Road and the North Shore Hospital road entrance. A footpath on site provides a safe passage for pedestrians accessing the main entrance from the car park area.
      • The accessible route to the site has a minimum width of 1200mm.
    • The main entrance into the site:

      • The entrance and full length glazing on the side of the building facing the car park appear similar. The main entrance is noted by signage on the left hand side of the automatic opening doors.
    • Main entrance doorways (this includes gates and turnstiles)

      • Signage for each of the businesses on site is on the left hand side of the automatic sliding doors. The Auckland Breast Centre on Level 1 has two wooden, double doors with vertical grab rails which open into a reception and patient waiting area.
      • Single swing doors have a minimum width of 760mm.
      • The entrance door swing allows for a 1200mm minimum clear space.
      • Ramps exist for thresholds greater than 20mm.
      • There is a 300mm side panel on hinged doors.
  • Getting around within the site:

    • Customer Service:

      • Staff are well presented in uniforms and appear warm and welcoming. A chaperone/staff member will guide you to change facilities and an internal waiting area where you will be met by radiologists and/or surgeons for your appointment.
      • There are staff available to help with any access enquiries.
      • There are wheelchairs available.
      • A manual wheelchair is available on the Ground Floor.
      • All support animals are welcomed on premises (e.g. guide, hearing or mobility dogs etc).
    • The identified accessible route within the site:

      • The Auckland Breast Centre is accessible throughout with good colour contrast between walls and flooring. An accessible, unisex toilet facility is available for patients, on the accessible route near the changing rooms and internal waiting area.
      • The accessible route within the site has a minimum width of 1200mm.
      • There are facilities and services within the site that are not immediately accessible from this accessible route.
      • Lighting levels on this accessible route offer good visibility and viewing.
      • The layout suggests a welcoming physical environment (e.g. mobile floor stands provide unimpeded travel, or outdoor environment surfaces are well maintained).
    • Signage within the site:

      • Signage is kept to a minimum throughout the Auckland Breast Centre. Signage is clearly displayed on the accessible, unisex toilet facility door.
    • Sensory options:

      • Lighting throughout the complex avoids glare and is even throughout. Braille is included in signage on the accessible toilet facility signage and lift call buttons.
    • Surfaces:

      • Carpet with underlay is fitted throughout the complex. The carpet in the main entrance foyer is black and changes to a grey in front of the stairs. A rug has been embedded in an examination room floor to be the same level as the carpet.
      • Carpet around the site is long pile.
    • Lifts:

      • The lift is accessible with grab rails on all walls. Visual floor numbers and an audible beep and voice inform visitors of the floor they have reached.
      • All controls (i.e. landing controls, alarm and emergency telephone) are located within a reachable range.
    • Stairs or Steps:

      • There is a handrail located on at least one or both sides of the stairs.
    • Accessible Reception/ Counter / Ticket Sales

      • The reception counter is not accessible, however EFTPOS facilities reach across the counter. A private room is available nearby if a writing surface is required.
      • The counter is accessible and has a clear space of 1200mm x 1200mm in front.
      • There is no access space at the service or reception counter.
      • There is at least one seat (with an armrest on at least one side and a usable seat height) available to use while waiting.
      • There is a private room or quieter area available to use for communication or personal requirements.
      • EFTPOS terminals are reachable and usable.
    • Accessible Toilets:

      • An accessible, unisex toilet facility is located near the internal waiting area near the changing rooms.
      • A unisex, accessible toilet is located within the patient waiting area on Level 1.
      • All gender accessible toilets are in a self-contained compartment with full privacy.
      • Accessible toilets are distributed evenly throughout multi storey buildings.
      • The toilet pan provides a stable base to transfer from.
      • The accessible toilet is a minimum of 1600mm wide x 1900mm long.
      • The washbasin is reachable from the toilet seat.
    • Places of assembly, entertainment and recreation:

      • Meeting rooms are on the accessible route.
      • There is direct access to an accessible toilet.
      • The presentation area or stage is accessible.
    • Designated Accessible Areas:

      • Two waiting areas have a variety of seating options with arm and back rest support and coffee tables. There are grassed areas along Shakespeare Road for support dogs.
      • There is a grassed area for support animals (e.g. guide, hearing or mobility dogs).
  • Getting out safely:

      • Health and safety for everyone is of great importance to staff at The Auckland Breast Centre.
      • The emergency exits are accessible and hazard free.
      • All fire/smoke doors can stay open automatically during an emergency.
      • There are audible fire alerting devices.
      • Assembly areas (e.g. evacuation point) are on the accessible route.

Parents

Platinum

These are the features that the business provides to create a positive accessible experience for customers or visitors with young children.

  • Getting ready to go:

    • The website:

      • www.aucklandbreastcentre.co.nz
      • Information on the accessible facilities is also outlined on this organisation's website.
      • The website for the Auckland Breast Centre provides information about their range of services, staff and videos of patient experiences. Colours used for headings may not offer sufficient contrast to read easily. Information on the website is also available in brochure and as printed information sheets.
    • Brochures:

      • Printed brochures and information sheets provide good colour contrast and large text.
  • Arriving and Getting In:

    • Bus Stop:

      • The nearest bus stops are at 197 and 136 Shakespeare Road. Electronic signal crossings at the intersection to North Shore Hospital and the TRG Imaging building. The bus stops are approximately 70 metres from the main entrance of the Auckland Breast Centre. They both offer shelter, seating and a space for wheelchair users. Timetables are provided in text format only.
      • The bus stop is located on the following bus routes: 858 Long Bay Midtown.
      • There is seating and shelter at the bus stop.
    • Car parking:

      • There are 3 accessible car parks is located in the car park of the TRG Imaging Building, which are marked with yellow ground markings.
    • Drop off/pick up zone:

      • There is one 5 min drop off zone outside the entrance of the TRG Imaging Building and one in the main car park. A 15 minute parking bay is also available on Shakespeare Road between the Auckland Breast Centre (209 Shakespeare Road) and the nearby dairy.
      • The drop off/pick up zone is located within 200 metres of the organisation's entrance.
      • There is no shelter over the drop off/pick up zone.
      • There is a kerb curb cut to the pavement or the environment is level.
    • Drop off/pick up zone signage:

      • The drop off/pick up zone is easy to find and well sign posted.
    • Kerb Side:

      • There is a kerb ramp for changes in level between the car park and footpath.
    • The identified accessible route to the site:

      • Electronic signal crossings with ground tactile indicators are positioned at the intersection with Shakespeare Road and the North Shore Hospital road entrance. A footpath on site provides a safe passage for pedestrians accessing the main entrance from the car park area.
    • The main entrance into the site:

      • The entrance and full length glazing on the side of the building facing the car park appear similar. The main entrance is noted by signage on the left hand side of the automatic opening doors.
    • Main entrance doorways (this includes gates and turnstiles)

      • Signage for each of the businesses on site is on the left hand side of the automatic sliding doors. The Auckland Breast Centre on Level 1 has two wooden, double doors with vertical grab rails which open into a reception and patient waiting area.
      • Single swing doors have a minimum width of 760mm.
      • The entrance door swing allows for a 1200mm minimum clear space.
      • Ramps exist for thresholds greater than 20mm.
      • There is a 300mm side panel on hinged doors.
  • Getting around within the site:

    • Customer Service:

      • Staff are well presented in uniforms and appear warm and welcoming. A chaperone/staff member will guide you to change facilities and an internal waiting area where you will be met by radiologists and/or surgeons for your appointment.
      • There are staff available to help with any access enquiries.
      • There are wheelchairs available.
      • A manual wheelchair is available on the Ground Floor.
      • All support animals are welcomed on premises (e.g. guide, hearing or mobility dogs etc).
    • The identified accessible route within the site:

      • The Auckland Breast Centre is accessible throughout with good colour contrast between walls and flooring. An accessible, unisex toilet facility is available for patients, on the accessible route near the changing rooms and internal waiting area.
      • The accessible route within the site has a minimum width of 1200mm.
      • There are facilities and services within the site that are not immediately accessible from this accessible route.
      • Lighting levels on this accessible route offer good visibility and viewing.
      • The layout suggests a welcoming physical environment (e.g. mobile floor stands provide unimpeded travel, or outdoor environment surfaces are well maintained).
    • Signage within the site:

      • Signage is kept to a minimum throughout the Auckland Breast Centre. Signage is clearly displayed on the accessible, unisex toilet facility door.
    • Sensory options:

      • Lighting throughout the complex avoids glare and is even throughout. Braille is included in signage on the accessible toilet facility signage and lift call buttons.
    • Surfaces:

      • Carpet with underlay is fitted throughout the complex. The carpet in the main entrance foyer is black and changes to a grey in front of the stairs. A rug has been embedded in an examination room floor to be the same level as the carpet.
      • Carpet around the site is long pile.
    • Lifts:

      • The lift is accessible with grab rails on all walls. Visual floor numbers and an audible beep and voice inform visitors of the floor they have reached.
      • All controls (i.e. landing controls, alarm and emergency telephone) are located within a reachable range.
    • Stairs or Steps:

      • There is a handrail located on at least one or both sides of the stairs.
    • Accessible Reception/ Counter / Ticket Sales

      • The reception counter is not accessible, however EFTPOS facilities reach across the counter. A private room is available nearby if a writing surface is required.
      • The counter is accessible and has a clear space of 1200mm x 1200mm in front.
      • There is no access space at the service or reception counter.
      • There is at least one seat (with an armrest on at least one side and a usable seat height) available to use while waiting.
      • There is a private room or quieter area available to use for communication or personal requirements.
      • EFTPOS terminals are reachable and usable.
    • Accessible Toilets:

      • An accessible, unisex toilet facility is located near the internal waiting area near the changing rooms.
      • A unisex, accessible toilet is located within the patient waiting area on Level 1.
      • All gender accessible toilets are in a self-contained compartment with full privacy.
      • Accessible toilets are distributed evenly throughout multi storey buildings.
      • The toilet pan provides a stable base to transfer from.
      • The accessible toilet is a minimum of 1600mm wide x 1900mm long.
    • Places of assembly, entertainment and recreation:

      • Meeting rooms are on the accessible route.
      • There is direct access to an accessible toilet.
      • The presentation area or stage is accessible.
    • Designated Accessible Areas:

      • Two waiting areas have a variety of seating options with arm and back rest support and coffee tables. There are grassed areas along Shakespeare Road for support dogs.
      • There is a grassed area for support animals (e.g. guide, hearing or mobility dogs).
  • Getting out safely:

      • Health and safety for everyone is of great importance to staff at The Auckland Breast Centre.
      • The emergency exits are accessible and hazard free.
      • All fire/smoke doors can stay open automatically during an emergency.
      • There are audible fire alerting devices.
      • Assembly areas (e.g. evacuation point) are on the accessible route.

Learning & Intellectual

Platinum

These are the features that the business provides to create a positive accessible experience for customers or visitors with a learning or intellectual impairment.

  • Getting ready to go:

    • The website:

      • www.aucklandbreastcentre.co.nz
      • Information on the accessible facilities is also outlined on this organisation's website.
      • The website for the Auckland Breast Centre provides information about their range of services, staff and videos of patient experiences. Colours used for headings may not offer sufficient contrast to read easily. Information on the website is also available in brochure and as printed information sheets.
    • Brochures:

      • Printed brochures and information sheets provide good colour contrast and large text.
      • A large print brochure is available upon request.
  • Arriving and Getting In:

    • Bus Stop:

      • The nearest bus stops are at 197 and 136 Shakespeare Road. Electronic signal crossings at the intersection to North Shore Hospital and the TRG Imaging building. The bus stops are approximately 70 metres from the main entrance of the Auckland Breast Centre. They both offer shelter, seating and a space for wheelchair users. Timetables are provided in text format only.
      • The bus stop is located on the following bus routes: 858 Long Bay Midtown.
      • There is seating and shelter at the bus stop.
    • Car parking:

      • There are 3 accessible car parks is located in the car park of the TRG Imaging Building, which are marked with yellow ground markings.
    • Drop off/pick up zone:

      • There is one 5 min drop off zone outside the entrance of the TRG Imaging Building and one in the main car park. A 15 minute parking bay is also available on Shakespeare Road between the Auckland Breast Centre (209 Shakespeare Road) and the nearby dairy.
      • The drop off/pick up zone is located within 200 metres of the organisation's entrance.
      • There is no shelter over the drop off/pick up zone.
      • There is a kerb curb cut to the pavement or the environment is level.
    • Drop off/pick up zone signage:

      • The drop off/pick up zone is easy to find and well sign posted.
    • Kerb Side:

      • There is a kerb ramp for changes in level between the car park and footpath.
    • The identified accessible route to the site:

      • Electronic signal crossings with ground tactile indicators are positioned at the intersection with Shakespeare Road and the North Shore Hospital road entrance. A footpath on site provides a safe passage for pedestrians accessing the main entrance from the car park area.
      • The accessible route to the site has a minimum width of 1200mm.
    • The main entrance into the site:

      • The entrance and full length glazing on the side of the building facing the car park appear similar. The main entrance is noted by signage on the left hand side of the automatic opening doors.
    • Main entrance doorways (this includes gates and turnstiles)

      • Signage for each of the businesses on site is on the left hand side of the automatic sliding doors. The Auckland Breast Centre on Level 1 has two wooden, double doors with vertical grab rails which open into a reception and patient waiting area.
      • The entrance door swing allows for a 1200mm minimum clear space.
      • Ramps exist for thresholds greater than 20mm.
  • Getting around within the site:

    • Customer Service:

      • Staff are well presented in uniforms and appear warm and welcoming. A chaperone/staff member will guide you to change facilities and an internal waiting area where you will be met by radiologists and/or surgeons for your appointment.
      • There are staff available to help with any access enquiries.
      • All support animals are welcomed on premises (e.g. guide, hearing or mobility dogs etc).
    • Communicating Accessibly:

      • There is large print information available.
    • The identified accessible route within the site:

      • The Auckland Breast Centre is accessible throughout with good colour contrast between walls and flooring. An accessible, unisex toilet facility is available for patients, on the accessible route near the changing rooms and internal waiting area.
      • The accessible route within the site has a minimum width of 1200mm.
      • There are facilities and services within the site that are not immediately accessible from this accessible route.
      • Lighting levels on this accessible route offer good visibility and viewing.
      • The layout suggests a welcoming physical environment (e.g. mobile floor stands provide unimpeded travel, or outdoor environment surfaces are well maintained).
    • Signage within the site:

      • Signage is kept to a minimum throughout the Auckland Breast Centre. Signage is clearly displayed on the accessible, unisex toilet facility door.
    • Sensory options:

      • Lighting throughout the complex avoids glare and is even throughout. Braille is included in signage on the accessible toilet facility signage and lift call buttons.
    • Surfaces:

      • Carpet with underlay is fitted throughout the complex. The carpet in the main entrance foyer is black and changes to a grey in front of the stairs. A rug has been embedded in an examination room floor to be the same level as the carpet.
      • The floor surface covering is plain and clear.
    • Lifts:

      • The lift is accessible with grab rails on all walls. Visual floor numbers and an audible beep and voice inform visitors of the floor they have reached.
      • All controls (i.e. landing controls, alarm and emergency telephone) are located within a reachable range.
    • Stairs or Steps:

      • There is a handrail located on at least one or both sides of the stairs.
    • Accessible Reception/ Counter / Ticket Sales

      • The reception counter is not accessible, however EFTPOS facilities reach across the counter. A private room is available nearby if a writing surface is required.
      • The counter is accessible and has a clear space of 1200mm x 1200mm in front.
      • There is at least one seat (with an armrest on at least one side and a usable seat height) available to use while waiting.
      • There is a private room or quieter area available to use for communication or personal requirements.
      • EFTPOS terminals are reachable and usable.
    • Accessible Toilets:

      • An accessible, unisex toilet facility is located near the internal waiting area near the changing rooms.
      • A unisex, accessible toilet is located within the patient waiting area on Level 1.
      • All gender accessible toilets are in a self-contained compartment with full privacy.
      • Accessible toilets are distributed evenly throughout multi storey buildings.
      • The toilet pan provides a stable base to transfer from.
      • The accessible toilet is a minimum of 1600mm wide x 1900mm long.
    • Places of assembly, entertainment and recreation:

      • Meeting rooms are on the accessible route.
      • There is direct access to an accessible toilet.
      • The presentation area or stage is accessible.
    • Designated Accessible Areas:

      • Two waiting areas have a variety of seating options with arm and back rest support and coffee tables. There are grassed areas along Shakespeare Road for support dogs.
      • There is a grassed area for support animals (e.g. guide, hearing or mobility dogs).
  • Getting out safely:

      • Health and safety for everyone is of great importance to staff at The Auckland Breast Centre.
      • The emergency exits are accessible and hazard free.
      • All fire/smoke doors can stay open automatically during an emergency.
      • There are visual fire alerting devices.
      • There are audible fire alerting devices.
      • Assembly areas (e.g. evacuation point) are on the accessible route.