Breadcrumbs

Auckland Eye Northshore

Contact Information

Auckland Eye Northshore
3 Fred Thomas Drive Takapuna , Auckland
-36.873959,174.780846
Phone: +64 9 5292480 ext 758
Fax: Not available
www.aucklandeye.co.nz

Accessibility Report

Summary

Gold

Auckland Eye and Oasis Surgical Northshore is located in Takapuna with easy motorway access, plentiful off street parking and an accessible entrance and bathrooms. Auckland Eye Northshore offers leading experts who are highly trained in their particular area of opthalmology, providing assessment and management of a comprehensive range of eye treatments including paediatric patients.

View the full accessibility report for Auckland Eye Northshore.

Ratings by Access Group

The Be. Welcome Assessment rates the accessibility of the organisation in each of the following 5 access groups, as well as providing an overall rating:

Overall Rating
Gold 82%
Vision
Gold 83%
Hearing
Gold 82%
Mobility
Gold 86%
Parents
Gold 86%
Learning & Intellectual
Gold 85%

Vision

Gold

These are the features that the business provides to create a positive accessible experience for customers or visitors with a vision impairment.

  • Getting ready to go:

    • The website:

      • https://www.aucklandeye.co.nz/
      • The Auckland Eye website is easy to navigate with good contrasting colours. It allows the visitor the opportunity to enlarge the size of the font of the brochures.
    • Brochures:

      • There is a main information brochure on Auckland Eye and other brochures informing different conditions and procedures available. They use good contrasting colours and provide clear information.
      • A large print brochure is available upon request.
      • Auckland Eye has a large bill board above Remuera Rackets.
  • Arriving and Getting In:

    • Bus Stop:

      • Bus stops are located on both sides of Fred Thomas Drive approximately 200 metres from the entrance of Auckland Eye, Northshore car park.
      • The bus stop is located at 4 Fred Thomas Drive, Takapuna.
      • The number of the bus stop is TBC
      • The bus route is 843.
      • There is seating and shelter at the bus stop.
    • Car parking:

      • There is accessible car parking.
      • There is no shelter over the accessible car parking.
      • There is no official drop off/pick up zone at Auckland Eye, Northshore.
    • Kerb Side:

      • A fixed ramp provide access from the access car parks to the front entrance. The stairs in front of the main entrance will be modified to an accessible ramp in the very near future.
      • There are steps along the access route to the site.
    • Fixed ramps to the main entrance:

      • There is one fixed ramp from carpark to front entrance. It commences at the accessible car parks.
      • 1
      • Ramps have a handrail.
    • The identified accessible route to the site:

      • The fixed ramp from the accessible car parks is the best accessible route. Bollards at the top of the car parks have caused some trip hazards recently. The stairs in front of the main entrance are being modified to an accessible ramp in the imminent future.
      • The accessible route to the site has a minimum width of 1200mm.
      • There are no tactile indicators installed to help navigate to the main entrance.
      • There are steps along the access route to the site.
      • The accessible route has fixed obstructions that could impede travel.
      • The accessible entry is via an alternative route.
    • The main entrance into the site:

      • The reception is at the main entrance and is staffed at all times. There is a video intercom at the side courier entrance.
    • Main entrance signage:

      • Auckland Eye and Oasis Surgery has a large sign at the entrance. Currently Canopy Care are subletting rooms several days a week until their new facility is available and their signs are also visible.
    • Main entrance doorways (this includes gates and turnstiles)

      • Double opening automatic doors of full length glass open easily and remain open for 5 seconds allowing sufficient time for visitors to move through comfortably.
      • The entrance door swing allows for a 1200mm minimum clear space.
      • Ramps exist for thresholds greater than 20mm.
  • Getting around within the site:

    • Customer Service:

      • Auckland Eye appears to have friendly staff who are willing to help.
      • There are staff available to help with any access enquiries.
      • All support animals are welcomed on premises (e.g. guide, hearing or mobility dogs etc).
    • Communicating Accessibly:

      • There is large print information available.
    • Pricing Information:

      • Price tags have large print.
    • The identified accessible route within the site:

      • The route throughout the site is accessible and free of obstructions. Currently, Canopy Care is sharing the facility on days Auckland Eye, Northshore is free of scheduled surgery.
      • The accessible route within the site has a minimum width of 1200mm.
      • Any permanently fixed objects are detectable by a person using a cane.
      • You can access all facilities and services within from this accessible route.
      • Lighting levels on this accessible route offer good visibility and viewing.
      • The layout suggests a welcoming physical environment (e.g. mobile floor stands provide unimpeded travel, or outdoor environment surfaces are well maintained).
    • Signage within the site:

      • Signage is clear, and simple to read.
    • Sensory options:

      • There is good natural lighting on the accessible route to the entrance. Various lighting levels are provided in the reception area to cater for different needs. Reception staff will adjust the blinds in the waiting room if required.
    • Surfaces:

      • Polished concrete floors are in the passage ways of the facility and direct stick carpet is in the waiting area and consultation rooms. Walls and floors are free from patterns and visual clutter.
      • The floor surface covering is plain and clear.
      • Tactile indicators are not installed on the accessible route
    • Accessible Reception/ Counter / Ticket Sales

      • The reception at Auckland Eye, Northshore has an accessible reception and mobile EFTPOS machine which can be handed over the counter. The reception is visible and based at the front entrance.
      • There is a counter located on the accessible route.
      • The counter is accessible and has a clear space of 1200mm x 1200mm in front.
      • There is at least one seat (with an armrest on at least one side and a usable seat height) available to use while waiting.
      • There is a private room or quieter area available to use for communication or personal requirements.
      • There is an accessible buzzer/bell/alerting device to attract staff attention at the counter
      • EFTPOS terminals are reachable and usable.
      • There is a telephone available for the access customer to use.
    • Accessible Toilets:

      • A unisex, accessible bathroom is available in the waiting area and in the theatre area. A baby change table is available at request.
      • By waiting room and theatre
      • All gender accessible toilets are in a self-contained compartment with full privacy.
      • The toilet seat lid can act as a back rest.
      • The toilet pan provides a stable base to transfer from.
      • The accessible toilet is a minimum of 1600mm wide x 1900mm long.
    • Places of assembly, entertainment and recreation:

      • Meeting rooms are located on the accessible route and include lever action door handles, comfortable seating with arm and backrest supports. Furniture is movable. Equipment is adjustable.
      • Meeting rooms are on the accessible route.
      • Entertainment areas are on the accessible route.
      • Recreation areas are located on the accessible route.
      • There are drinking fountains available.
      • There is level access and floor space for wheelchair users to be seated with the general audience.
      • There is direct access to an accessible toilet.
    • Designated Accessible Areas:

      • The nearest area for support dogs is outside the front entrance. The waiting area and consultation rooms have seating with back and armrests.
      • The designated smoking area is accessible.
      • There is a grassed area for support animals (e.g. guide, hearing or mobility dogs).
  • Getting out safely:

      • Auckland Eye has health and safety policies and procedures that includes the access visitor.
      • The emergency exits are accessible and hazard free.
      • All fire/smoke doors can stay open automatically during an emergency.
      • There are visual fire alerting devices.
      • There are audible fire alerting devices.
      • Assembly areas (e.g. evacuation point) are on the accessible route.

Hearing

Gold

These are the features that the business provides to create a positive accessible experience for customers or visitors who are Deaf or have a hearing impairment.

  • Getting ready to go:

    • The website:

      • https://www.aucklandeye.co.nz/
      • The Auckland Eye website is easy to navigate with good contrasting colours. It allows the visitor the opportunity to enlarge the size of the font of the brochures.
    • Brochures:

      • There is a main information brochure on Auckland Eye and other brochures informing different conditions and procedures available. They use good contrasting colours and provide clear information.
      • Auckland Eye has a large bill board above Remuera Rackets.
  • Arriving and Getting In:

    • Bus Stop:

      • Bus stops are located on both sides of Fred Thomas Drive approximately 200 metres from the entrance of Auckland Eye, Northshore car park.
      • The bus stop is located at 4 Fred Thomas Drive, Takapuna.
      • The number of the bus stop is TBC
      • The bus route is 843.
      • There is seating and shelter at the bus stop.
    • Car parking:

      • There is no official drop off/pick up zone at Auckland Eye, Northshore.
    • Kerb Side:

      • A fixed ramp provide access from the access car parks to the front entrance. The stairs in front of the main entrance will be modified to an accessible ramp in the very near future.
    • Fixed ramps to the main entrance:

      • There is one fixed ramp from carpark to front entrance. It commences at the accessible car parks.
      • Ramps have a handrail.
    • The identified accessible route to the site:

      • The fixed ramp from the accessible car parks is the best accessible route. Bollards at the top of the car parks have caused some trip hazards recently. The stairs in front of the main entrance are being modified to an accessible ramp in the imminent future.
      • The accessible entry is via an alternative route.
    • The main entrance into the site:

      • The reception is at the main entrance and is staffed at all times. There is a video intercom at the side courier entrance.
      • Entry is via an intercom.
    • Main entrance signage:

      • Auckland Eye and Oasis Surgery has a large sign at the entrance. Currently Canopy Care are subletting rooms several days a week until their new facility is available and their signs are also visible.
    • Main entrance doorways (this includes gates and turnstiles)

      • Double opening automatic doors of full length glass open easily and remain open for 5 seconds allowing sufficient time for visitors to move through comfortably.
      • Ramps exist for thresholds greater than 20mm.
  • Getting around within the site:

    • Customer Service:

      • Auckland Eye appears to have friendly staff who are willing to help.
      • There are staff available to help with any access enquiries.
      • All support animals are welcomed on premises (e.g. guide, hearing or mobility dogs etc).
    • Communicating Accessibly:

      • Information can be sent out via email.
    • The identified accessible route within the site:

      • The route throughout the site is accessible and free of obstructions. Currently, Canopy Care is sharing the facility on days Auckland Eye, Northshore is free of scheduled surgery.
      • The accessible route within the site has a minimum width of 1200mm.
      • You can access all facilities and services within from this accessible route.
      • Lighting levels on this accessible route offer good visibility and viewing.
      • The layout suggests a welcoming physical environment (e.g. mobile floor stands provide unimpeded travel, or outdoor environment surfaces are well maintained).
    • Signage within the site:

      • Signage is clear, and simple to read.
    • Sensory options:

      • There is good natural lighting on the accessible route to the entrance. Various lighting levels are provided in the reception area to cater for different needs. Reception staff will adjust the blinds in the waiting room if required.
    • Surfaces:

      • Polished concrete floors are in the passage ways of the facility and direct stick carpet is in the waiting area and consultation rooms. Walls and floors are free from patterns and visual clutter.
    • Accessible Reception/ Counter / Ticket Sales

      • The reception at Auckland Eye, Northshore has an accessible reception and mobile EFTPOS machine which can be handed over the counter. The reception is visible and based at the front entrance.
      • There is a counter located on the accessible route.
      • The counter is accessible and has a clear space of 1200mm x 1200mm in front.
      • There is at least one seat (with an armrest on at least one side and a usable seat height) available to use while waiting.
      • There is a private room or quieter area available to use for communication or personal requirements.
      • There is an accessible buzzer/bell/alerting device to attract staff attention at the counter
      • EFTPOS terminals are reachable and usable.
      • There is a telephone available for the access customer to use.
    • Accessible Toilets:

      • A unisex, accessible bathroom is available in the waiting area and in the theatre area. A baby change table is available at request.
      • By waiting room and theatre
      • All gender accessible toilets are in a self-contained compartment with full privacy.
      • The toilet seat lid can act as a back rest.
      • The toilet pan provides a stable base to transfer from.
      • The accessible toilet is a minimum of 1600mm wide x 1900mm long.
    • Places of assembly, entertainment and recreation:

      • Meeting rooms are located on the accessible route and include lever action door handles, comfortable seating with arm and backrest supports. Furniture is movable. Equipment is adjustable.
      • Meeting rooms are on the accessible route.
      • Entertainment areas are on the accessible route.
      • Recreation areas are located on the accessible route.
      • There are drinking fountains available.
      • There is direct access to an accessible toilet.
    • Designated Accessible Areas:

      • The nearest area for support dogs is outside the front entrance. The waiting area and consultation rooms have seating with back and armrests.
      • The designated smoking area is accessible.
      • There is a grassed area for support animals (e.g. guide, hearing or mobility dogs).
  • Getting out safely:

      • Auckland Eye has health and safety policies and procedures that includes the access visitor.
      • The emergency exits are accessible and hazard free.
      • All fire/smoke doors can stay open automatically during an emergency.
      • There are audible fire alerting devices.
      • Assembly areas (e.g. evacuation point) are on the accessible route.

Mobility

Gold

These are the features that the business provides to create a positive accessible experience for customers or visitors with a mobility impairment.

  • Getting ready to go:

    • The website:

      • https://www.aucklandeye.co.nz/
      • The Auckland Eye website is easy to navigate with good contrasting colours. It allows the visitor the opportunity to enlarge the size of the font of the brochures.
    • Brochures:

      • There is a main information brochure on Auckland Eye and other brochures informing different conditions and procedures available. They use good contrasting colours and provide clear information.
      • Auckland Eye has a large bill board above Remuera Rackets.
  • Arriving and Getting In:

    • Bus Stop:

      • Bus stops are located on both sides of Fred Thomas Drive approximately 200 metres from the entrance of Auckland Eye, Northshore car park.
      • The bus stop is located at 4 Fred Thomas Drive, Takapuna.
      • The number of the bus stop is TBC
      • The bus route is 843.
      • There is seating and shelter at the bus stop.
    • Car parking:

      • There is accessible car parking.
      • There is no shelter over the accessible car parking.
      • There is no official drop off/pick up zone at Auckland Eye, Northshore.
    • Kerb Side:

      • A fixed ramp provide access from the access car parks to the front entrance. The stairs in front of the main entrance will be modified to an accessible ramp in the very near future.
      • There are steps along the access route to the site.
    • Fixed ramps to the main entrance:

      • There is one fixed ramp from carpark to front entrance. It commences at the accessible car parks.
      • 1
      • Ramps have a handrail.
    • The identified accessible route to the site:

      • The fixed ramp from the accessible car parks is the best accessible route. Bollards at the top of the car parks have caused some trip hazards recently. The stairs in front of the main entrance are being modified to an accessible ramp in the imminent future.
      • The accessible route to the site has a minimum width of 1200mm.
      • There are steps along the access route to the site.
      • The accessible route has fixed obstructions that could impede travel.
      • The accessible entry is via an alternative route.
    • The main entrance into the site:

      • The reception is at the main entrance and is staffed at all times. There is a video intercom at the side courier entrance.
    • Main entrance signage:

      • Auckland Eye and Oasis Surgery has a large sign at the entrance. Currently Canopy Care are subletting rooms several days a week until their new facility is available and their signs are also visible.
    • Main entrance doorways (this includes gates and turnstiles)

      • Double opening automatic doors of full length glass open easily and remain open for 5 seconds allowing sufficient time for visitors to move through comfortably.
      • Single swing doors have a minimum width of 760mm.
      • The entrance door swing allows for a 1200mm minimum clear space.
      • Ramps exist for thresholds greater than 20mm.
      • There is a 300mm side panel on hinged doors.
  • Getting around within the site:

    • Customer Service:

      • Auckland Eye appears to have friendly staff who are willing to help.
      • There are staff available to help with any access enquiries.
      • There are wheelchairs available.
      • There is a manual wheelchair
      • All support animals are welcomed on premises (e.g. guide, hearing or mobility dogs etc).
    • The identified accessible route within the site:

      • The route throughout the site is accessible and free of obstructions. Currently, Canopy Care is sharing the facility on days Auckland Eye, Northshore is free of scheduled surgery.
      • The accessible route within the site has a minimum width of 1200mm.
      • You can access all facilities and services within from this accessible route.
      • Lighting levels on this accessible route offer good visibility and viewing.
      • The layout suggests a welcoming physical environment (e.g. mobile floor stands provide unimpeded travel, or outdoor environment surfaces are well maintained).
    • Signage within the site:

      • Signage is clear, and simple to read.
    • Sensory options:

      • There is good natural lighting on the accessible route to the entrance. Various lighting levels are provided in the reception area to cater for different needs. Reception staff will adjust the blinds in the waiting room if required.
    • Surfaces:

      • Polished concrete floors are in the passage ways of the facility and direct stick carpet is in the waiting area and consultation rooms. Walls and floors are free from patterns and visual clutter.
      • Easy movement around the site due to short cut carpet pile.
    • Accessible Reception/ Counter / Ticket Sales

      • The reception at Auckland Eye, Northshore has an accessible reception and mobile EFTPOS machine which can be handed over the counter. The reception is visible and based at the front entrance.
      • There is a counter located on the accessible route.
      • The counter is accessible and has a clear space of 1200mm x 1200mm in front.
      • There is at least one access space at the service or reception counter.
      • There is at least one seat (with an armrest on at least one side and a usable seat height) available to use while waiting.
      • There is a private room or quieter area available to use for communication or personal requirements.
      • There is an accessible buzzer/bell/alerting device to attract staff attention at the counter
      • EFTPOS terminals are reachable and usable.
      • There is a telephone available for the access customer to use.
    • Accessible Toilets:

      • A unisex, accessible bathroom is available in the waiting area and in the theatre area. A baby change table is available at request.
      • By waiting room and theatre
      • All gender accessible toilets are in a self-contained compartment with full privacy.
      • The toilet seat lid can act as a back rest.
      • The toilet pan provides a stable base to transfer from.
      • The accessible toilet is a minimum of 1600mm wide x 1900mm long.
      • The washbasin is reachable from the toilet seat.
    • Places of assembly, entertainment and recreation:

      • Meeting rooms are located on the accessible route and include lever action door handles, comfortable seating with arm and backrest supports. Furniture is movable. Equipment is adjustable.
      • Meeting rooms are on the accessible route.
      • Entertainment areas are on the accessible route.
      • Recreation areas are located on the accessible route.
      • There are drinking fountains available.
      • There is level access and floor space for wheelchair users to be seated with the general audience.
      • There is direct access to an accessible toilet.
    • Designated Accessible Areas:

      • The nearest area for support dogs is outside the front entrance. The waiting area and consultation rooms have seating with back and armrests.
      • The designated smoking area is accessible.
      • There is a grassed area for support animals (e.g. guide, hearing or mobility dogs).
  • Getting out safely:

      • Auckland Eye has health and safety policies and procedures that includes the access visitor.
      • The emergency exits are accessible and hazard free.
      • All fire/smoke doors can stay open automatically during an emergency.
      • There are audible fire alerting devices.
      • Assembly areas (e.g. evacuation point) are on the accessible route.

Parents

Gold

These are the features that the business provides to create a positive accessible experience for customers or visitors with young children.

  • Getting ready to go:

    • The website:

      • https://www.aucklandeye.co.nz/
      • The Auckland Eye website is easy to navigate with good contrasting colours. It allows the visitor the opportunity to enlarge the size of the font of the brochures.
    • Brochures:

      • There is a main information brochure on Auckland Eye and other brochures informing different conditions and procedures available. They use good contrasting colours and provide clear information.
      • Auckland Eye has a large bill board above Remuera Rackets.
  • Arriving and Getting In:

    • Bus Stop:

      • Bus stops are located on both sides of Fred Thomas Drive approximately 200 metres from the entrance of Auckland Eye, Northshore car park.
      • The bus stop is located at 4 Fred Thomas Drive, Takapuna.
      • The number of the bus stop is TBC
      • The bus route is 843.
      • There is seating and shelter at the bus stop.
    • Car parking:

      • There are no dedicated parent car parks.
      • There is no official drop off/pick up zone at Auckland Eye, Northshore.
    • Kerb Side:

      • A fixed ramp provide access from the access car parks to the front entrance. The stairs in front of the main entrance will be modified to an accessible ramp in the very near future.
      • There are steps along the access route to the site.
    • Fixed ramps to the main entrance:

      • There is one fixed ramp from carpark to front entrance. It commences at the accessible car parks.
      • 1
      • Ramps have a handrail.
    • The identified accessible route to the site:

      • The fixed ramp from the accessible car parks is the best accessible route. Bollards at the top of the car parks have caused some trip hazards recently. The stairs in front of the main entrance are being modified to an accessible ramp in the imminent future.
      • The accessible route has fixed obstructions that could impede travel.
      • The accessible entry is via an alternative route.
    • The main entrance into the site:

      • The reception is at the main entrance and is staffed at all times. There is a video intercom at the side courier entrance.
    • Main entrance signage:

      • Auckland Eye and Oasis Surgery has a large sign at the entrance. Currently Canopy Care are subletting rooms several days a week until their new facility is available and their signs are also visible.
    • Main entrance doorways (this includes gates and turnstiles)

      • Double opening automatic doors of full length glass open easily and remain open for 5 seconds allowing sufficient time for visitors to move through comfortably.
      • Single swing doors have a minimum width of 760mm.
      • The entrance door swing allows for a 1200mm minimum clear space.
      • Ramps exist for thresholds greater than 20mm.
      • There is a 300mm side panel on hinged doors.
  • Getting around within the site:

    • Customer Service:

      • Auckland Eye appears to have friendly staff who are willing to help.
      • There are staff available to help with any access enquiries.
      • There are wheelchairs available.
      • There is a manual wheelchair
      • All support animals are welcomed on premises (e.g. guide, hearing or mobility dogs etc).
    • The identified accessible route within the site:

      • The route throughout the site is accessible and free of obstructions. Currently, Canopy Care is sharing the facility on days Auckland Eye, Northshore is free of scheduled surgery.
      • The accessible route within the site has a minimum width of 1200mm.
      • You can access all facilities and services within from this accessible route.
      • Lighting levels on this accessible route offer good visibility and viewing.
      • The layout suggests a welcoming physical environment (e.g. mobile floor stands provide unimpeded travel, or outdoor environment surfaces are well maintained).
    • Signage within the site:

      • Signage is clear, and simple to read.
    • Sensory options:

      • There is good natural lighting on the accessible route to the entrance. Various lighting levels are provided in the reception area to cater for different needs. Reception staff will adjust the blinds in the waiting room if required.
    • Surfaces:

      • Polished concrete floors are in the passage ways of the facility and direct stick carpet is in the waiting area and consultation rooms. Walls and floors are free from patterns and visual clutter.
      • Easy movement around the site due to short cut carpet pile.
    • Accessible Reception/ Counter / Ticket Sales

      • The reception at Auckland Eye, Northshore has an accessible reception and mobile EFTPOS machine which can be handed over the counter. The reception is visible and based at the front entrance.
      • There is a counter located on the accessible route.
      • The counter is accessible and has a clear space of 1200mm x 1200mm in front.
      • There is at least one access space at the service or reception counter.
      • There is at least one seat (with an armrest on at least one side and a usable seat height) available to use while waiting.
      • There is a private room or quieter area available to use for communication or personal requirements.
      • There is an accessible buzzer/bell/alerting device to attract staff attention at the counter
      • EFTPOS terminals are reachable and usable.
      • There is a telephone available for the access customer to use.
    • Accessible Toilets:

      • A unisex, accessible bathroom is available in the waiting area and in the theatre area. A baby change table is available at request.
      • By waiting room and theatre
      • All gender accessible toilets are in a self-contained compartment with full privacy.
      • There is a baby change station or separate parent room available.
      • The toilet seat lid can act as a back rest.
      • The toilet pan provides a stable base to transfer from.
      • The accessible toilet is a minimum of 1600mm wide x 1900mm long.
    • Places of assembly, entertainment and recreation:

      • Meeting rooms are located on the accessible route and include lever action door handles, comfortable seating with arm and backrest supports. Furniture is movable. Equipment is adjustable.
      • Meeting rooms are on the accessible route.
      • Entertainment areas are on the accessible route.
      • Recreation areas are located on the accessible route.
      • There are drinking fountains available.
      • There is level access and floor space for wheelchair users to be seated with the general audience.
      • There is direct access to an accessible toilet.
    • Designated Accessible Areas:

      • The nearest area for support dogs is outside the front entrance. The waiting area and consultation rooms have seating with back and armrests.
      • The designated smoking area is accessible.
      • There is a grassed area for support animals (e.g. guide, hearing or mobility dogs).
  • Getting out safely:

      • Auckland Eye has health and safety policies and procedures that includes the access visitor.
      • The emergency exits are accessible and hazard free.
      • All fire/smoke doors can stay open automatically during an emergency.
      • There are audible fire alerting devices.
      • Assembly areas (e.g. evacuation point) are on the accessible route.

Learning & Intellectual

Gold

These are the features that the business provides to create a positive accessible experience for customers or visitors with a learning or intellectual impairment.

  • Getting ready to go:

    • The website:

      • https://www.aucklandeye.co.nz/
      • The Auckland Eye website is easy to navigate with good contrasting colours. It allows the visitor the opportunity to enlarge the size of the font of the brochures.
    • Brochures:

      • There is a main information brochure on Auckland Eye and other brochures informing different conditions and procedures available. They use good contrasting colours and provide clear information.
      • A large print brochure is available upon request.
      • Auckland Eye has a large bill board above Remuera Rackets.
  • Arriving and Getting In:

    • Bus Stop:

      • Bus stops are located on both sides of Fred Thomas Drive approximately 200 metres from the entrance of Auckland Eye, Northshore car park.
      • The bus stop is located at 4 Fred Thomas Drive, Takapuna.
      • The number of the bus stop is TBC
      • The bus route is 843.
      • There is seating and shelter at the bus stop.
    • Car parking:

      • There is no official drop off/pick up zone at Auckland Eye, Northshore.
    • Kerb Side:

      • A fixed ramp provide access from the access car parks to the front entrance. The stairs in front of the main entrance will be modified to an accessible ramp in the very near future.
      • There are steps along the access route to the site.
    • Fixed ramps to the main entrance:

      • There is one fixed ramp from carpark to front entrance. It commences at the accessible car parks.
      • 1
      • Ramps have a handrail.
    • The identified accessible route to the site:

      • The fixed ramp from the accessible car parks is the best accessible route. Bollards at the top of the car parks have caused some trip hazards recently. The stairs in front of the main entrance are being modified to an accessible ramp in the imminent future.
      • The accessible route to the site has a minimum width of 1200mm.
      • There are steps along the access route to the site.
      • The accessible entry is via an alternative route.
    • The main entrance into the site:

      • The reception is at the main entrance and is staffed at all times. There is a video intercom at the side courier entrance.
      • Entry is via an intercom.
    • Main entrance signage:

      • Auckland Eye and Oasis Surgery has a large sign at the entrance. Currently Canopy Care are subletting rooms several days a week until their new facility is available and their signs are also visible.
    • Main entrance doorways (this includes gates and turnstiles)

      • Double opening automatic doors of full length glass open easily and remain open for 5 seconds allowing sufficient time for visitors to move through comfortably.
      • The entrance door swing allows for a 1200mm minimum clear space.
      • Ramps exist for thresholds greater than 20mm.
  • Getting around within the site:

    • Customer Service:

      • Auckland Eye appears to have friendly staff who are willing to help.
      • There are staff available to help with any access enquiries.
      • All support animals are welcomed on premises (e.g. guide, hearing or mobility dogs etc).
    • Communicating Accessibly:

      • There is large print information available.
    • The identified accessible route within the site:

      • The route throughout the site is accessible and free of obstructions. Currently, Canopy Care is sharing the facility on days Auckland Eye, Northshore is free of scheduled surgery.
      • The accessible route within the site has a minimum width of 1200mm.
      • You can access all facilities and services within from this accessible route.
      • Lighting levels on this accessible route offer good visibility and viewing.
      • The layout suggests a welcoming physical environment (e.g. mobile floor stands provide unimpeded travel, or outdoor environment surfaces are well maintained).
    • Signage within the site:

      • Signage is clear, and simple to read.
    • Sensory options:

      • There is good natural lighting on the accessible route to the entrance. Various lighting levels are provided in the reception area to cater for different needs. Reception staff will adjust the blinds in the waiting room if required.
    • Surfaces:

      • Polished concrete floors are in the passage ways of the facility and direct stick carpet is in the waiting area and consultation rooms. Walls and floors are free from patterns and visual clutter.
      • The floor surface covering is plain and clear.
    • Accessible Reception/ Counter / Ticket Sales

      • The reception at Auckland Eye, Northshore has an accessible reception and mobile EFTPOS machine which can be handed over the counter. The reception is visible and based at the front entrance.
      • There is a counter located on the accessible route.
      • The counter is accessible and has a clear space of 1200mm x 1200mm in front.
      • There is at least one seat (with an armrest on at least one side and a usable seat height) available to use while waiting.
      • There is a private room or quieter area available to use for communication or personal requirements.
      • There is an accessible buzzer/bell/alerting device to attract staff attention at the counter
      • EFTPOS terminals are reachable and usable.
      • There is a telephone available for the access customer to use.
    • Accessible Toilets:

      • A unisex, accessible bathroom is available in the waiting area and in the theatre area. A baby change table is available at request.
      • By waiting room and theatre
      • All gender accessible toilets are in a self-contained compartment with full privacy.
      • The toilet seat lid can act as a back rest.
      • The toilet pan provides a stable base to transfer from.
      • The accessible toilet is a minimum of 1600mm wide x 1900mm long.
    • Places of assembly, entertainment and recreation:

      • Meeting rooms are located on the accessible route and include lever action door handles, comfortable seating with arm and backrest supports. Furniture is movable. Equipment is adjustable.
      • Meeting rooms are on the accessible route.
      • Entertainment areas are on the accessible route.
      • Recreation areas are located on the accessible route.
      • There are drinking fountains available.
      • There is level access and floor space for wheelchair users to be seated with the general audience.
      • There is direct access to an accessible toilet.
    • Designated Accessible Areas:

      • The nearest area for support dogs is outside the front entrance. The waiting area and consultation rooms have seating with back and armrests.
      • The designated smoking area is accessible.
      • There is a grassed area for support animals (e.g. guide, hearing or mobility dogs).
  • Getting out safely:

      • Auckland Eye has health and safety policies and procedures that includes the access visitor.
      • The emergency exits are accessible and hazard free.
      • All fire/smoke doors can stay open automatically during an emergency.
      • There are visual fire alerting devices.
      • There are audible fire alerting devices.
      • Assembly areas (e.g. evacuation point) are on the accessible route.