Breadcrumbs

Bledisloe Lane Service Centre

Contact Information

Bledisloe Lane Service Centre
24 Wellesley Street, Private Bag 92300, Victoria Street West, Auckland 1142
-36.850883,174.763239
Phone: 09 301 0101
Fax: 09 301 0100
www.aucklandcouncil.govt.nz

Accessibility Report

Summary

Silver

The Bledisloe Lane Service Centre features the latest technology and services to make it easy to do business with Auckland Council. There is a strong focus on quality, face-to-face interaction between staff and customers. A staff member is on hand to greet customers as they enter the building, directing you to the relevant services or connecting you by phone to other council departments. A variety of ways to carry out business with council are offered through self-service information kiosks where work stations suit access citizens' preference to sit or stand; accessible staffed customer service pods, and touch screen technology. Customers may talk with staff in comfortable seated areas provided. A kids’ corner includes seating and a digital screen playing DVDs to keep children occupied while parents attend to council business.

View the full accessibility report for Bledisloe Lane Service Centre.

Ratings by Access Group

The Be. Welcome Assessment rates the accessibility of the organisation in each of the following 5 access groups, as well as providing an overall rating:

Overall Rating
Silver 78%
Vision
Silver 79%
Hearing
Silver 79%
Mobility
Gold 82%
Parents
Gold 81%
Learning & Intellectual
Silver 78%

Vision

Silver

These are the features that the business provides to create a positive accessible experience for customers or visitors with a vision impairment.

  • Getting ready to go:

    • The website:

      • www.aucklandcouncil.govt.nz
      • Information on the accessible facilities is also outlined on this organisation's website.
      • Information on the accessible facilities is outlined on this organisation's website. The Auckland Council website is a comprehensive site of information for Aucklanders to find out about rates\; building and property\; licenses and regulations\; plans\; policies and projects\; parks and facilities\; environment and waste\; news\; events and culture. The website makes good use of photographs, text and colour contrast.
    • Brochures:

      • Auckland Council brochures promote events happening across Auckland. Text sizing may be small for some readers. Brochure content offers a good colour contrast against the background colours and images support the events being promoted. Icons are used alongside website links and social media profiles on Facebook and Twitter.
  • Arriving and Getting In:

    • Bus Stop:

      • Bus stops are located on Queen Street and Wellesley Street.
      • The Civic Queen St 7055 and Wellesley St near Albert St 7091.
      • 7055: Hillsborough " Benson Rd " Te Papapa " Onehunga and 7091: Takapuna, Smales Farm Station, Sunnynook Station, Constellation Station, Albany Station, Hibiscus Coast.
      • There is seating and shelter at the bus stop.
    • Car parking:

      • Four accessible car parks are provided at the back of the Bledisloe House building, on a slightly sloped surface.
      • There is accessible car parking.
      • The accessible parking is easy to find and well sign posted.
      • There is no shelter over the accessible car parking.
    • Kerb Side:

      • A kerb ramp does not have a flat surface between the car park and footpath to Aotea Centre which access citizens using wheelchairs or powerchairs may require assistance to negotiate.
    • The identified accessible route to the site:

      • Signage is limited and some signs are obscured from view when navigating your way from the car park to the Customer Service Centre entrance. Other signage provides information and direction to the Service Centre, and some have a reflective surface which may be difficult to read for someone with a visual impairment. Once on Bledisloe Lane, there is a black tactile strip along the full length of the footpath to guide access citizens with visual impairments through the shared space. However, there are no tactile indicators installed to help navigate to the main entrance.
      • The accessible route to the site has a minimum width of 1200mm.
      • There are no tactile indicators installed to help navigate to the main entrance.
    • The main entrance into the site:

      • The main entrance is on the accessible route along Bledisloe Lane. The entrance may be difficult to locate due to the full-length glazing of the walls and automatic doors of the building.\=
    • Main entrance signage:

      • Signage for the Customer Service Centre is above the main entrance with the Auckland Council logo of the Pohutukawa flower motif extending from the building. Signage is not clearly visible until you're directly in front of the main entrance when approaching from Wellesley Street or Aotea Square.
    • Main entrance doorways (this includes gates and turnstiles)

      • Automatic doors open from a shallow approach. The full length glass doors and walls reflect the building opposite, resulting in the main entrance not being easy to identify by access citizens with visual impairments. The main entrance blends in with its surroundings.
  • Getting around within the site:

    • Customer Service:

      • The Bledisloe Lane Service Centre operates a person-centred customer service approach where staff greet and welcome visitors as they enter the centre and direct them to the right personnel or area. Staff are identifiable by wearing a uniform and name badge.
      • There are staff available to help with any access enquiries.
      • All support animals are welcomed on premises (e.g. guide, hearing or mobility dogs etc).
    • Communicating Accessibly:

      • There is information available on DVDs.
    • The identified accessible route within the site:

      • The Bledisloe Customer Service Centre is accessible, with good lighting, acoustics and carpet that access citizens using mobility equipment can manoeuvre on easily. The area is spacious with customer service pods, information kiosks and waiting areas laid out intuitively and easily identifiable visually or by a cane. Above the information kiosks is a lowered ceiling which aids the acoustics for this area. Large, colourful images of Aucklanders and various scenes cover the back and side walls creating a fun, vibrant environment.
      • The accessible route within the site has a minimum width of 1200mm.
      • Any permanently fixed objects are detectable by a person using a cane.
      • You can access all facilities and services within from this accessible route.
      • Lighting levels on this accessible route offer good visibility and viewing.
      • The layout suggests a welcoming physical environment (e.g. mobile floor stands provide unimpeded travel, or outdoor environment surfaces are well maintained).
    • Signage within the site:

      • Signage is kept to a minimum due to the focus on personal, face-to-face customer care by staff.
    • Sensory options:

      • Voices tend to carry in the open plan area, and the self-service information area has a lowered ceiling which improves the acoustics
    • Surfaces:

      • Flooring consists of grey and charcoal coloured, hexagon-shaped carpet tiles with blue, yellow and red to coincide with the different customer service areas. Blue for the self-service information area, yellow for the customer service pods/rates payment kiosks and red for the visitors area.
      • The floor surface covering has a strong pattern and could be disorienting.
      • Tactile indicators are not installed on the accessible route
    • Accessible Reception/ Counter / Ticket Sales

      • The Customer service pods have a two-tiered work surface, the higher one being just over a metre with a ledge 76cm above the floor. This is suitable for placing handbags or for access citizens using mobility equipment to approach staff and be seen. Kiosks for rates payments by credit card or EFTPOS are just over a metre high with a computer keyboard and screen no higher than 130cm. The computer technology is easy to navigate to find information, with text resizing and simple navigation questions.
      • There is a counter located on the accessible route.
      • The counter is accessible and has a clear space of 1200mm x 1200mm in front.
      • There is at least one seat (with an armrest on at least one side and a usable seat height) available to use while waiting.
      • EFTPOS terminals are reachable and usable.
      • There is a telephone available for the access customer to use.
    • Places of assembly, entertainment and recreation:

      • There are several areas where people can sit comfortably and wait for assistance or talk with council staff. There is a children's area behind the information kiosks with seating that can be moved, and a DVD plays to keep children entertained while parents carry out their business.
      • Entertainment areas are on the accessible route.
      • Recreation areas are located on the accessible route.
    • Designated Accessible Areas:

      • Couches in the waiting areas are a suitable height to allow access citizens with limited mobility to lower themselves to a seated position and get up again with arm and back support. A public telephone is available in the waiting area near the information kiosks, however it is located behind and above a couch and may not be reachable for some access citizens using mobility equipment or with limited reach.
      • There is a grassed area for support animals (e.g. guide, hearing or mobility dogs).
  • Getting out safely:

      • Staff receive regular health and safety training to ensure the safety of all people. A stainless steel bollard inside the main entrance contains a fire alarm switch, a manual door opening push-pad with a Touch To Exit instruction and an emergency door opening mechanism. These features are on the accessible route with switches and push-pads at a reachable height for all access citizens or staff to activate when required.The emergency exits are accessible and hazard free.
      • The emergency exits are accessible and hazard free.
      • All fire/smoke doors can stay open automatically during an emergency.
      • There are audible fire alerting devices.
      • Assembly areas (e.g. evacuation point) are on the accessible route.

Hearing

Silver

These are the features that the business provides to create a positive accessible experience for customers or visitors who are Deaf or have a hearing impairment.

  • Getting ready to go:

    • The website:

      • www.aucklandcouncil.govt.nz
      • Information on the accessible facilities is also outlined on this organisation's website.
      • Information on the accessible facilities is outlined on this organisation's website. The Auckland Council website is a comprehensive site of information for Aucklanders to find out about rates\; building and property\; licenses and regulations\; plans\; policies and projects\; parks and facilities\; environment and waste\; news\; events and culture. The website makes good use of photographs, text and colour contrast.
    • Brochures:

      • Auckland Council brochures promote events happening across Auckland. Text sizing may be small for some readers. Brochure content offers a good colour contrast against the background colours and images support the events being promoted. Icons are used alongside website links and social media profiles on Facebook and Twitter.
  • Arriving and Getting In:

    • Bus Stop:

      • Bus stops are located on Queen Street and Wellesley Street.
      • The Civic Queen St 7055 and Wellesley St near Albert St 7091.
      • 7055: Hillsborough " Benson Rd " Te Papapa " Onehunga and 7091: Takapuna, Smales Farm Station, Sunnynook Station, Constellation Station, Albany Station, Hibiscus Coast.
      • There is seating and shelter at the bus stop.
    • Car parking:

      • Four accessible car parks are provided at the back of the Bledisloe House building, on a slightly sloped surface.
    • Kerb Side:

      • A kerb ramp does not have a flat surface between the car park and footpath to Aotea Centre which access citizens using wheelchairs or powerchairs may require assistance to negotiate.
    • The identified accessible route to the site:

      • Signage is limited and some signs are obscured from view when navigating your way from the car park to the Customer Service Centre entrance. Other signage provides information and direction to the Service Centre, and some have a reflective surface which may be difficult to read for someone with a visual impairment. Once on Bledisloe Lane, there is a black tactile strip along the full length of the footpath to guide access citizens with visual impairments through the shared space. However, there are no tactile indicators installed to help navigate to the main entrance.
    • The main entrance into the site:

      • The main entrance is on the accessible route along Bledisloe Lane. The entrance may be difficult to locate due to the full-length glazing of the walls and automatic doors of the building.\=
    • Main entrance signage:

      • Signage for the Customer Service Centre is above the main entrance with the Auckland Council logo of the Pohutukawa flower motif extending from the building. Signage is not clearly visible until you're directly in front of the main entrance when approaching from Wellesley Street or Aotea Square.
    • Main entrance doorways (this includes gates and turnstiles)

      • Automatic doors open from a shallow approach. The full length glass doors and walls reflect the building opposite, resulting in the main entrance not being easy to identify by access citizens with visual impairments. The main entrance blends in with its surroundings.
  • Getting around within the site:

    • Customer Service:

      • The Bledisloe Lane Service Centre operates a person-centred customer service approach where staff greet and welcome visitors as they enter the centre and direct them to the right personnel or area. Staff are identifiable by wearing a uniform and name badge.
      • There are staff available to help with any access enquiries.
      • All support animals are welcomed on premises (e.g. guide, hearing or mobility dogs etc).
    • Communicating Accessibly:

      • There is information available on DVDs.
      • Information can be sent out via email.
    • The identified accessible route within the site:

      • The Bledisloe Customer Service Centre is accessible, with good lighting, acoustics and carpet that access citizens using mobility equipment can manoeuvre on easily. The area is spacious with customer service pods, information kiosks and waiting areas laid out intuitively and easily identifiable visually or by a cane. Above the information kiosks is a lowered ceiling which aids the acoustics for this area. Large, colourful images of Aucklanders and various scenes cover the back and side walls creating a fun, vibrant environment.
      • The accessible route within the site has a minimum width of 1200mm.
      • You can access all facilities and services within from this accessible route.
      • Lighting levels on this accessible route offer good visibility and viewing.
      • The layout suggests a welcoming physical environment (e.g. mobile floor stands provide unimpeded travel, or outdoor environment surfaces are well maintained).
    • Signage within the site:

      • Signage is kept to a minimum due to the focus on personal, face-to-face customer care by staff.
    • Sensory options:

      • Voices tend to carry in the open plan area, and the self-service information area has a lowered ceiling which improves the acoustics
      • The environment is prone to an echo.
    • Surfaces:

      • Flooring consists of grey and charcoal coloured, hexagon-shaped carpet tiles with blue, yellow and red to coincide with the different customer service areas. Blue for the self-service information area, yellow for the customer service pods/rates payment kiosks and red for the visitors area.
    • Accessible Reception/ Counter / Ticket Sales

      • The Customer service pods have a two-tiered work surface, the higher one being just over a metre with a ledge 76cm above the floor. This is suitable for placing handbags or for access citizens using mobility equipment to approach staff and be seen. Kiosks for rates payments by credit card or EFTPOS are just over a metre high with a computer keyboard and screen no higher than 130cm. The computer technology is easy to navigate to find information, with text resizing and simple navigation questions.
      • There is a counter located on the accessible route.
      • The counter is accessible and has a clear space of 1200mm x 1200mm in front.
      • There is at least one seat (with an armrest on at least one side and a usable seat height) available to use while waiting.
      • EFTPOS terminals are reachable and usable.
      • There is a telephone available for the access customer to use.
    • Places of assembly, entertainment and recreation:

      • There are several areas where people can sit comfortably and wait for assistance or talk with council staff. There is a children's area behind the information kiosks with seating that can be moved, and a DVD plays to keep children entertained while parents carry out their business.
      • Entertainment areas are on the accessible route.
      • Recreation areas are located on the accessible route.
    • Designated Accessible Areas:

      • Couches in the waiting areas are a suitable height to allow access citizens with limited mobility to lower themselves to a seated position and get up again with arm and back support. A public telephone is available in the waiting area near the information kiosks, however it is located behind and above a couch and may not be reachable for some access citizens using mobility equipment or with limited reach.
      • There is a grassed area for support animals (e.g. guide, hearing or mobility dogs).
  • Getting out safely:

      • Staff receive regular health and safety training to ensure the safety of all people. A stainless steel bollard inside the main entrance contains a fire alarm switch, a manual door opening push-pad with a Touch To Exit instruction and an emergency door opening mechanism. These features are on the accessible route with switches and push-pads at a reachable height for all access citizens or staff to activate when required.The emergency exits are accessible and hazard free.
      • The emergency exits are accessible and hazard free.
      • All fire/smoke doors can stay open automatically during an emergency.
      • There are audible fire alerting devices.
      • Assembly areas (e.g. evacuation point) are on the accessible route.

Mobility

Gold

These are the features that the business provides to create a positive accessible experience for customers or visitors with a mobility impairment.

  • Getting ready to go:

    • The website:

      • www.aucklandcouncil.govt.nz
      • Information on the accessible facilities is also outlined on this organisation's website.
      • Information on the accessible facilities is outlined on this organisation's website. The Auckland Council website is a comprehensive site of information for Aucklanders to find out about rates\; building and property\; licenses and regulations\; plans\; policies and projects\; parks and facilities\; environment and waste\; news\; events and culture. The website makes good use of photographs, text and colour contrast.
    • Brochures:

      • Auckland Council brochures promote events happening across Auckland. Text sizing may be small for some readers. Brochure content offers a good colour contrast against the background colours and images support the events being promoted. Icons are used alongside website links and social media profiles on Facebook and Twitter.
  • Arriving and Getting In:

    • Bus Stop:

      • Bus stops are located on Queen Street and Wellesley Street.
      • The Civic Queen St 7055 and Wellesley St near Albert St 7091.
      • 7055: Hillsborough " Benson Rd " Te Papapa " Onehunga and 7091: Takapuna, Smales Farm Station, Sunnynook Station, Constellation Station, Albany Station, Hibiscus Coast.
      • There is seating and shelter at the bus stop.
    • Car parking:

      • Four accessible car parks are provided at the back of the Bledisloe House building, on a slightly sloped surface.
      • There is accessible car parking.
      • The accessible parking is easy to find and well sign posted.
      • There is no shelter over the accessible car parking.
    • Kerb Side:

      • A kerb ramp does not have a flat surface between the car park and footpath to Aotea Centre which access citizens using wheelchairs or powerchairs may require assistance to negotiate.
    • The identified accessible route to the site:

      • Signage is limited and some signs are obscured from view when navigating your way from the car park to the Customer Service Centre entrance. Other signage provides information and direction to the Service Centre, and some have a reflective surface which may be difficult to read for someone with a visual impairment. Once on Bledisloe Lane, there is a black tactile strip along the full length of the footpath to guide access citizens with visual impairments through the shared space. However, there are no tactile indicators installed to help navigate to the main entrance.
      • The accessible route to the site has a minimum width of 1200mm.
    • The main entrance into the site:

      • The main entrance is on the accessible route along Bledisloe Lane. The entrance may be difficult to locate due to the full-length glazing of the walls and automatic doors of the building.\=
    • Main entrance signage:

      • Signage for the Customer Service Centre is above the main entrance with the Auckland Council logo of the Pohutukawa flower motif extending from the building. Signage is not clearly visible until you're directly in front of the main entrance when approaching from Wellesley Street or Aotea Square.
    • Main entrance doorways (this includes gates and turnstiles)

      • Automatic doors open from a shallow approach. The full length glass doors and walls reflect the building opposite, resulting in the main entrance not being easy to identify by access citizens with visual impairments. The main entrance blends in with its surroundings.
  • Getting around within the site:

    • Customer Service:

      • The Bledisloe Lane Service Centre operates a person-centred customer service approach where staff greet and welcome visitors as they enter the centre and direct them to the right personnel or area. Staff are identifiable by wearing a uniform and name badge.
      • There are staff available to help with any access enquiries.
      • All support animals are welcomed on premises (e.g. guide, hearing or mobility dogs etc).
    • The identified accessible route within the site:

      • The Bledisloe Customer Service Centre is accessible, with good lighting, acoustics and carpet that access citizens using mobility equipment can manoeuvre on easily. The area is spacious with customer service pods, information kiosks and waiting areas laid out intuitively and easily identifiable visually or by a cane. Above the information kiosks is a lowered ceiling which aids the acoustics for this area. Large, colourful images of Aucklanders and various scenes cover the back and side walls creating a fun, vibrant environment.
      • The accessible route within the site has a minimum width of 1200mm.
      • You can access all facilities and services within from this accessible route.
      • Lighting levels on this accessible route offer good visibility and viewing.
      • The layout suggests a welcoming physical environment (e.g. mobile floor stands provide unimpeded travel, or outdoor environment surfaces are well maintained).
    • Signage within the site:

      • Signage is kept to a minimum due to the focus on personal, face-to-face customer care by staff.
    • Sensory options:

      • Voices tend to carry in the open plan area, and the self-service information area has a lowered ceiling which improves the acoustics
    • Surfaces:

      • Flooring consists of grey and charcoal coloured, hexagon-shaped carpet tiles with blue, yellow and red to coincide with the different customer service areas. Blue for the self-service information area, yellow for the customer service pods/rates payment kiosks and red for the visitors area.
      • Easy movement around the site due to short cut carpet pile.
    • Accessible Reception/ Counter / Ticket Sales

      • The Customer service pods have a two-tiered work surface, the higher one being just over a metre with a ledge 76cm above the floor. This is suitable for placing handbags or for access citizens using mobility equipment to approach staff and be seen. Kiosks for rates payments by credit card or EFTPOS are just over a metre high with a computer keyboard and screen no higher than 130cm. The computer technology is easy to navigate to find information, with text resizing and simple navigation questions.
      • There is a counter located on the accessible route.
      • The counter is accessible and has a clear space of 1200mm x 1200mm in front.
      • There is at least one access space at the service or reception counter.
      • There is at least one seat (with an armrest on at least one side and a usable seat height) available to use while waiting.
      • EFTPOS terminals are reachable and usable.
      • There is a telephone available for the access customer to use.
    • Places of assembly, entertainment and recreation:

      • There are several areas where people can sit comfortably and wait for assistance or talk with council staff. There is a children's area behind the information kiosks with seating that can be moved, and a DVD plays to keep children entertained while parents carry out their business.
      • Entertainment areas are on the accessible route.
      • Recreation areas are located on the accessible route.
    • Designated Accessible Areas:

      • Couches in the waiting areas are a suitable height to allow access citizens with limited mobility to lower themselves to a seated position and get up again with arm and back support. A public telephone is available in the waiting area near the information kiosks, however it is located behind and above a couch and may not be reachable for some access citizens using mobility equipment or with limited reach.
      • There is a grassed area for support animals (e.g. guide, hearing or mobility dogs).
  • Getting out safely:

      • Staff receive regular health and safety training to ensure the safety of all people. A stainless steel bollard inside the main entrance contains a fire alarm switch, a manual door opening push-pad with a Touch To Exit instruction and an emergency door opening mechanism. These features are on the accessible route with switches and push-pads at a reachable height for all access citizens or staff to activate when required.The emergency exits are accessible and hazard free.
      • The emergency exits are accessible and hazard free.
      • All fire/smoke doors can stay open automatically during an emergency.
      • There are audible fire alerting devices.
      • Assembly areas (e.g. evacuation point) are on the accessible route.

Parents

Gold

These are the features that the business provides to create a positive accessible experience for customers or visitors with young children.

  • Getting ready to go:

    • The website:

      • www.aucklandcouncil.govt.nz
      • Information on the accessible facilities is also outlined on this organisation's website.
      • Information on the accessible facilities is outlined on this organisation's website. The Auckland Council website is a comprehensive site of information for Aucklanders to find out about rates\; building and property\; licenses and regulations\; plans\; policies and projects\; parks and facilities\; environment and waste\; news\; events and culture. The website makes good use of photographs, text and colour contrast.
    • Brochures:

      • Auckland Council brochures promote events happening across Auckland. Text sizing may be small for some readers. Brochure content offers a good colour contrast against the background colours and images support the events being promoted. Icons are used alongside website links and social media profiles on Facebook and Twitter.
  • Arriving and Getting In:

    • Bus Stop:

      • Bus stops are located on Queen Street and Wellesley Street.
      • The Civic Queen St 7055 and Wellesley St near Albert St 7091.
      • 7055: Hillsborough " Benson Rd " Te Papapa " Onehunga and 7091: Takapuna, Smales Farm Station, Sunnynook Station, Constellation Station, Albany Station, Hibiscus Coast.
      • There is seating and shelter at the bus stop.
    • Car parking:

      • Four accessible car parks are provided at the back of the Bledisloe House building, on a slightly sloped surface.
      • There are no dedicated parent car parks.
    • Kerb Side:

      • A kerb ramp does not have a flat surface between the car park and footpath to Aotea Centre which access citizens using wheelchairs or powerchairs may require assistance to negotiate.
    • The identified accessible route to the site:

      • Signage is limited and some signs are obscured from view when navigating your way from the car park to the Customer Service Centre entrance. Other signage provides information and direction to the Service Centre, and some have a reflective surface which may be difficult to read for someone with a visual impairment. Once on Bledisloe Lane, there is a black tactile strip along the full length of the footpath to guide access citizens with visual impairments through the shared space. However, there are no tactile indicators installed to help navigate to the main entrance.
    • The main entrance into the site:

      • The main entrance is on the accessible route along Bledisloe Lane. The entrance may be difficult to locate due to the full-length glazing of the walls and automatic doors of the building.\=
    • Main entrance signage:

      • Signage for the Customer Service Centre is above the main entrance with the Auckland Council logo of the Pohutukawa flower motif extending from the building. Signage is not clearly visible until you're directly in front of the main entrance when approaching from Wellesley Street or Aotea Square.
    • Main entrance doorways (this includes gates and turnstiles)

      • Automatic doors open from a shallow approach. The full length glass doors and walls reflect the building opposite, resulting in the main entrance not being easy to identify by access citizens with visual impairments. The main entrance blends in with its surroundings.
  • Getting around within the site:

    • Customer Service:

      • The Bledisloe Lane Service Centre operates a person-centred customer service approach where staff greet and welcome visitors as they enter the centre and direct them to the right personnel or area. Staff are identifiable by wearing a uniform and name badge.
      • There are staff available to help with any access enquiries.
      • All support animals are welcomed on premises (e.g. guide, hearing or mobility dogs etc).
    • The identified accessible route within the site:

      • The Bledisloe Customer Service Centre is accessible, with good lighting, acoustics and carpet that access citizens using mobility equipment can manoeuvre on easily. The area is spacious with customer service pods, information kiosks and waiting areas laid out intuitively and easily identifiable visually or by a cane. Above the information kiosks is a lowered ceiling which aids the acoustics for this area. Large, colourful images of Aucklanders and various scenes cover the back and side walls creating a fun, vibrant environment.
      • The accessible route within the site has a minimum width of 1200mm.
      • You can access all facilities and services within from this accessible route.
      • Lighting levels on this accessible route offer good visibility and viewing.
      • The layout suggests a welcoming physical environment (e.g. mobile floor stands provide unimpeded travel, or outdoor environment surfaces are well maintained).
    • Signage within the site:

      • Signage is kept to a minimum due to the focus on personal, face-to-face customer care by staff.
    • Sensory options:

      • Voices tend to carry in the open plan area, and the self-service information area has a lowered ceiling which improves the acoustics
    • Surfaces:

      • Flooring consists of grey and charcoal coloured, hexagon-shaped carpet tiles with blue, yellow and red to coincide with the different customer service areas. Blue for the self-service information area, yellow for the customer service pods/rates payment kiosks and red for the visitors area.
      • Easy movement around the site due to short cut carpet pile.
    • Accessible Reception/ Counter / Ticket Sales

      • The Customer service pods have a two-tiered work surface, the higher one being just over a metre with a ledge 76cm above the floor. This is suitable for placing handbags or for access citizens using mobility equipment to approach staff and be seen. Kiosks for rates payments by credit card or EFTPOS are just over a metre high with a computer keyboard and screen no higher than 130cm. The computer technology is easy to navigate to find information, with text resizing and simple navigation questions.
      • There is a counter located on the accessible route.
      • The counter is accessible and has a clear space of 1200mm x 1200mm in front.
      • There is at least one access space at the service or reception counter.
      • There is at least one seat (with an armrest on at least one side and a usable seat height) available to use while waiting.
      • EFTPOS terminals are reachable and usable.
      • There is a telephone available for the access customer to use.
    • Places of assembly, entertainment and recreation:

      • There are several areas where people can sit comfortably and wait for assistance or talk with council staff. There is a children's area behind the information kiosks with seating that can be moved, and a DVD plays to keep children entertained while parents carry out their business.
      • Entertainment areas are on the accessible route.
      • Recreation areas are located on the accessible route.
    • Designated Accessible Areas:

      • Couches in the waiting areas are a suitable height to allow access citizens with limited mobility to lower themselves to a seated position and get up again with arm and back support. A public telephone is available in the waiting area near the information kiosks, however it is located behind and above a couch and may not be reachable for some access citizens using mobility equipment or with limited reach.
      • There is a grassed area for support animals (e.g. guide, hearing or mobility dogs).
  • Getting out safely:

      • Staff receive regular health and safety training to ensure the safety of all people. A stainless steel bollard inside the main entrance contains a fire alarm switch, a manual door opening push-pad with a Touch To Exit instruction and an emergency door opening mechanism. These features are on the accessible route with switches and push-pads at a reachable height for all access citizens or staff to activate when required.The emergency exits are accessible and hazard free.
      • The emergency exits are accessible and hazard free.
      • All fire/smoke doors can stay open automatically during an emergency.
      • There are audible fire alerting devices.
      • Assembly areas (e.g. evacuation point) are on the accessible route.

Learning & Intellectual

Silver

These are the features that the business provides to create a positive accessible experience for customers or visitors with a learning or intellectual impairment.

  • Getting ready to go:

    • The website:

      • www.aucklandcouncil.govt.nz
      • Information on the accessible facilities is also outlined on this organisation's website.
      • Information on the accessible facilities is outlined on this organisation's website. The Auckland Council website is a comprehensive site of information for Aucklanders to find out about rates\; building and property\; licenses and regulations\; plans\; policies and projects\; parks and facilities\; environment and waste\; news\; events and culture. The website makes good use of photographs, text and colour contrast.
    • Brochures:

      • Auckland Council brochures promote events happening across Auckland. Text sizing may be small for some readers. Brochure content offers a good colour contrast against the background colours and images support the events being promoted. Icons are used alongside website links and social media profiles on Facebook and Twitter.
  • Arriving and Getting In:

    • Bus Stop:

      • Bus stops are located on Queen Street and Wellesley Street.
      • The Civic Queen St 7055 and Wellesley St near Albert St 7091.
      • 7055: Hillsborough " Benson Rd " Te Papapa " Onehunga and 7091: Takapuna, Smales Farm Station, Sunnynook Station, Constellation Station, Albany Station, Hibiscus Coast.
      • There is seating and shelter at the bus stop.
    • Car parking:

      • Four accessible car parks are provided at the back of the Bledisloe House building, on a slightly sloped surface.
    • Kerb Side:

      • A kerb ramp does not have a flat surface between the car park and footpath to Aotea Centre which access citizens using wheelchairs or powerchairs may require assistance to negotiate.
    • The identified accessible route to the site:

      • Signage is limited and some signs are obscured from view when navigating your way from the car park to the Customer Service Centre entrance. Other signage provides information and direction to the Service Centre, and some have a reflective surface which may be difficult to read for someone with a visual impairment. Once on Bledisloe Lane, there is a black tactile strip along the full length of the footpath to guide access citizens with visual impairments through the shared space. However, there are no tactile indicators installed to help navigate to the main entrance.
      • The accessible route to the site has a minimum width of 1200mm.
    • The main entrance into the site:

      • The main entrance is on the accessible route along Bledisloe Lane. The entrance may be difficult to locate due to the full-length glazing of the walls and automatic doors of the building.\=
    • Main entrance signage:

      • Signage for the Customer Service Centre is above the main entrance with the Auckland Council logo of the Pohutukawa flower motif extending from the building. Signage is not clearly visible until you're directly in front of the main entrance when approaching from Wellesley Street or Aotea Square.
    • Main entrance doorways (this includes gates and turnstiles)

      • Automatic doors open from a shallow approach. The full length glass doors and walls reflect the building opposite, resulting in the main entrance not being easy to identify by access citizens with visual impairments. The main entrance blends in with its surroundings.
  • Getting around within the site:

    • Customer Service:

      • The Bledisloe Lane Service Centre operates a person-centred customer service approach where staff greet and welcome visitors as they enter the centre and direct them to the right personnel or area. Staff are identifiable by wearing a uniform and name badge.
      • There are staff available to help with any access enquiries.
      • All support animals are welcomed on premises (e.g. guide, hearing or mobility dogs etc).
    • Communicating Accessibly:

      • There is information available on DVDs.
    • The identified accessible route within the site:

      • The Bledisloe Customer Service Centre is accessible, with good lighting, acoustics and carpet that access citizens using mobility equipment can manoeuvre on easily. The area is spacious with customer service pods, information kiosks and waiting areas laid out intuitively and easily identifiable visually or by a cane. Above the information kiosks is a lowered ceiling which aids the acoustics for this area. Large, colourful images of Aucklanders and various scenes cover the back and side walls creating a fun, vibrant environment.
      • The accessible route within the site has a minimum width of 1200mm.
      • You can access all facilities and services within from this accessible route.
      • Lighting levels on this accessible route offer good visibility and viewing.
      • The layout suggests a welcoming physical environment (e.g. mobile floor stands provide unimpeded travel, or outdoor environment surfaces are well maintained).
    • Signage within the site:

      • Signage is kept to a minimum due to the focus on personal, face-to-face customer care by staff.
    • Sensory options:

      • Voices tend to carry in the open plan area, and the self-service information area has a lowered ceiling which improves the acoustics
    • Surfaces:

      • Flooring consists of grey and charcoal coloured, hexagon-shaped carpet tiles with blue, yellow and red to coincide with the different customer service areas. Blue for the self-service information area, yellow for the customer service pods/rates payment kiosks and red for the visitors area.
      • The floor surface covering has a strong pattern and could be disorienting.
    • Accessible Reception/ Counter / Ticket Sales

      • The Customer service pods have a two-tiered work surface, the higher one being just over a metre with a ledge 76cm above the floor. This is suitable for placing handbags or for access citizens using mobility equipment to approach staff and be seen. Kiosks for rates payments by credit card or EFTPOS are just over a metre high with a computer keyboard and screen no higher than 130cm. The computer technology is easy to navigate to find information, with text resizing and simple navigation questions.
      • There is a counter located on the accessible route.
      • The counter is accessible and has a clear space of 1200mm x 1200mm in front.
      • There is at least one seat (with an armrest on at least one side and a usable seat height) available to use while waiting.
      • EFTPOS terminals are reachable and usable.
      • There is a telephone available for the access customer to use.
    • Places of assembly, entertainment and recreation:

      • There are several areas where people can sit comfortably and wait for assistance or talk with council staff. There is a children's area behind the information kiosks with seating that can be moved, and a DVD plays to keep children entertained while parents carry out their business.
      • Entertainment areas are on the accessible route.
      • Recreation areas are located on the accessible route.
    • Designated Accessible Areas:

      • Couches in the waiting areas are a suitable height to allow access citizens with limited mobility to lower themselves to a seated position and get up again with arm and back support. A public telephone is available in the waiting area near the information kiosks, however it is located behind and above a couch and may not be reachable for some access citizens using mobility equipment or with limited reach.
      • There is a grassed area for support animals (e.g. guide, hearing or mobility dogs).
  • Getting out safely:

      • Staff receive regular health and safety training to ensure the safety of all people. A stainless steel bollard inside the main entrance contains a fire alarm switch, a manual door opening push-pad with a Touch To Exit instruction and an emergency door opening mechanism. These features are on the accessible route with switches and push-pads at a reachable height for all access citizens or staff to activate when required.The emergency exits are accessible and hazard free.
      • The emergency exits are accessible and hazard free.
      • All fire/smoke doors can stay open automatically during an emergency.
      • There are audible fire alerting devices.
      • Assembly areas (e.g. evacuation point) are on the accessible route.