Breadcrumbs

BNI New Zealand

Contact Information

BNI New Zealand
12a Rangiwai Road, Titirangi, Auckland 0604
-36.938966,174.660097
Phone: 09 817 1185
Fax: Not available
www.bni.co.nz

Accessibility Report

Summary

Just Starting

BNI New Zealand is the world's largest business referral organisation and the NZ office is based in Titirangi. The office is situated on a sloping bush site of the leafy suburb of Titirangi. The office is also shared by several modalities of therapy and hosts the monthly meeting, Death Cafe. BNI generously support Hospice and Red Cross. They have won several awards over the past few years for their website and business support. Access to the main entrance, BNI offices and clinics are via stairs. BNI staff offer flexibility in meeting visitors at a conveniently located accessible venue (for example an accessible cafe) to suit visitors with limited mobility.

View the full accessibility report for BNI New Zealand.

Ratings by Access Group

The Be. Welcome Assessment rates the accessibility of the organisation in each of the following 5 access groups, as well as providing an overall rating:

Overall Rating
Just Starting 50%
Vision
Just Starting 51%
Hearing
Just Starting 46%
Mobility
Just Starting 50%
Parents
Just Starting 52%
Learning & Intellectual
Just Starting 50%

Vision

Just Starting

These are the features that the business provides to create a positive accessible experience for customers or visitors with a vision impairment.

  • Getting ready to go:

    • The website:

      • www.bni.co.nz
      • The website has great colour contrast and is easy to navigate and follow. The animated video has text included.
    • Brochures:

      • New members receive an informative pack including a desk top card. A pamphlet is available for Rangiwai House (Therapy available in same building). For meetings BNI will email out parking and directions. The monthly Death cafe meeting is by invitation and is a support group to explore death and dying when loved ones have been diagnosed with a life limiting illness. Emails are sent to Death Cafe participants advising to bring a torch to negotiate the uneven driveway surfaces when arriving at night. BNI advertise through word of mouth and online only (website) and through their new member pack.
  • Arriving and Getting In:

    • Bus Stop:

      • For visitors who wish to meet BNI staff at a nearby cafe in Titirangi Village there are bus stops approximately 260m walk to 12 Rangiwai Road. There are no footpaths. Helpful tip: Google bus stops near 12 Rangiwai Road, Titirangi.https://at.govt.nz/bus-train-ferry/timetables/find-my-stop-or-station-on-a-map/ The bus stop is located on 402 Titirangi Road, Titirangi Village near Rangiwai Road, approximately 260 metres from BNI's head office.
      • The bus stop is located on 402 Titirangi Road, Titirangi Village near Rangiwai Road, approximately 260 metres from BNI's head office.
      • The number of the bus stop is 5236.
      • The bus route is 170 Titirangi and 172 Glen Eden.
      • There is seating and shelter at the bus stop.
    • Car parking:

      • There are 5 standard carparks. BNI are challenged by the terrain of Titirangi to accommodate accessible parking. BNI can arrange off site meetings to accommodate access needs. BNI email clear instructions on parking alternatives and directions to the office.
      • There is no accessible car parking.
      • Accessible car parks are not available on all levels of the multi level car park.
      • There is no shelter over the accessible car parking.
    • Drop off/pick up zone:

      • There is no drop off zone marked.
    • Kerb Side:

      • The drive way to the BNI office is steep with an uneven, moss covered surface. Once the neighbours construction is complete the shared driveway will be upgraded with consideration of more effective lighting.
    • The identified accessible route to the site:

      • There is no accessible route to the site, however the access route includes two flights of stairs descending to the entrance with wooden handrails along both sides. BNI is challenged by the terrain of the Titirangi landscape. Signage for BNI, the therapy clinics and as a venue for the Death Cafe is kept purposefully discrete to maintain client privacy and blend in with the residential and natural environment.
      • The width of the accessible route to the site is less than 1200mm.
      • There are ground tactile indicators installed to help navigate to the main entrance.
      • There are steps along the access route to the site.
    • The main entrance into the site:

      • The entrance is located at the bottom of two flights of steps due to the hilly terrain of Titirangi. Slip resistant and reflective nosing has been added to the top of the stair risers. There is a door bell available on the far right hand side when facing the front door. BNI email instructions on how to access and park prior to meetings.
    • Main entrance signage:

      • There is no signage displayed on the building for BNI or the therapy clinics which maintains a residential look and feel within the Titirangi bush and protects clients' privacy.
    • Main entrance doorways (this includes gates and turnstiles)

      • Visibility markings needed on glass panels at the lounge entrance to make these glass doors easier to identify by people with visual access needs.
      • The entrance door swing allows for a 1200mm minimum clear space.
      • There are no ramps for thresholds greater than 20mm.
  • Getting around within the site:

    • Customer Service:

      • Staff member's dog present and appears to be at home in BNI office. Staff employ a warm and welcoming approach given the limitations of the physical environment and their willingness to meet visitors with mobility access needs off-site.
      • There are staff available to help with any access enquiries.
      • All support animals are welcomed on premises (e.g. guide, hearing or mobility dogs etc).
    • Communicating Accessibly:

    • The identified accessible route within the site:

      • The access route within the building includes stairs.
      • The accessible route within the site has a minimum width of 1200mm.
      • Any permanently fixed objects are detectable by a person using a cane.
      • There are facilities and services within the site that are not immediately accessible from this accessible route.
      • Lighting levels on this accessible route offer good visibility and viewing.
      • There are steps along the accessible route within the site.
      • The accessible route has multiple levels of terrain.
      • The layout contains obstacles and/or surfaces that impede travel for the access customer.
    • Signage within the site:

      • Signage for BNI, the therapy clinics and as a venue for the Death Cafe is kept purposefully discrete to maintain client privacy and blend in with the residential and natural environment.
    • Sensory options:

    • Surfaces:

      • Non-slip mats available.
      • Tactile indicators are not installed on the accessible route
    • Stairs or Steps:

      • Visitors with access needs that can manage stairs can access the office via the basement or level 2. BNI will arrange meeting access need visitors at an alternate accessible venue.
      • There is a handrail located on at least one or both sides of the stairs.
    • Accessible Toilets:

      • BNI staff will arrange to meet in an accessible environment when meeting clients who use mobility equipment.
    • Places of assembly, entertainment and recreation:

      • A large lounge with accessible seating and an adjacent kitchen facility provides a relaxed environment for the monthly Death Cafe meeting and offers facilities for BNI staff and therapy professionals.
      • Meeting rooms are on the accessible route.
    • Designated Accessible Areas:

      • Seating provided in meeting rooms and lounge includes back and armrest support.
      • There is a grassed area for support animals (e.g. guide, hearing or mobility dogs).
  • Getting out safely:

      • A health and safety manual has been developed and provided to all BNI members. Staff are regularly trained and informed on best practice health and safety initiatives.
      • Emergency exits are not completely accessible or hazard free.
      • Not all doors can stay open automatically during an emergency.
      • There are audible fire alerting devices.

Hearing

Just Starting

These are the features that the business provides to create a positive accessible experience for customers or visitors who are Deaf or have a hearing impairment.

  • Getting ready to go:

    • The website:

      • www.bni.co.nz
      • The website has great colour contrast and is easy to navigate and follow. The animated video has text included.
    • Brochures:

      • New members receive an informative pack including a desk top card. A pamphlet is available for Rangiwai House (Therapy available in same building). For meetings BNI will email out parking and directions. The monthly Death cafe meeting is by invitation and is a support group to explore death and dying when loved ones have been diagnosed with a life limiting illness. Emails are sent to Death Cafe participants advising to bring a torch to negotiate the uneven driveway surfaces when arriving at night. BNI advertise through word of mouth and online only (website) and through their new member pack.
  • Arriving and Getting In:

    • Bus Stop:

      • For visitors who wish to meet BNI staff at a nearby cafe in Titirangi Village there are bus stops approximately 260m walk to 12 Rangiwai Road. There are no footpaths. Helpful tip: Google bus stops near 12 Rangiwai Road, Titirangi.https://at.govt.nz/bus-train-ferry/timetables/find-my-stop-or-station-on-a-map/ The bus stop is located on 402 Titirangi Road, Titirangi Village near Rangiwai Road, approximately 260 metres from BNI's head office.
      • The bus stop is located on 402 Titirangi Road, Titirangi Village near Rangiwai Road, approximately 260 metres from BNI's head office.
      • The number of the bus stop is 5236.
      • The bus route is 170 Titirangi and 172 Glen Eden.
      • There is seating and shelter at the bus stop.
    • Car parking:

      • There are 5 standard carparks. BNI are challenged by the terrain of Titirangi to accommodate accessible parking. BNI can arrange off site meetings to accommodate access needs. BNI email clear instructions on parking alternatives and directions to the office.
    • Drop off/pick up zone:

      • There is no drop off zone marked.
    • Kerb Side:

      • The drive way to the BNI office is steep with an uneven, moss covered surface. Once the neighbours construction is complete the shared driveway will be upgraded with consideration of more effective lighting.
    • The identified accessible route to the site:

      • There is no accessible route to the site, however the access route includes two flights of stairs descending to the entrance with wooden handrails along both sides. BNI is challenged by the terrain of the Titirangi landscape. Signage for BNI, the therapy clinics and as a venue for the Death Cafe is kept purposefully discrete to maintain client privacy and blend in with the residential and natural environment.
    • The main entrance into the site:

      • The entrance is located at the bottom of two flights of steps due to the hilly terrain of Titirangi. Slip resistant and reflective nosing has been added to the top of the stair risers. There is a door bell available on the far right hand side when facing the front door. BNI email instructions on how to access and park prior to meetings.
    • Main entrance signage:

      • There is no signage displayed on the building for BNI or the therapy clinics which maintains a residential look and feel within the Titirangi bush and protects clients' privacy.
    • Main entrance doorways (this includes gates and turnstiles)

      • Visibility markings needed on glass panels at the lounge entrance to make these glass doors easier to identify by people with visual access needs.
      • There are no ramps for thresholds greater than 20mm.
  • Getting around within the site:

    • Customer Service:

      • Staff member's dog present and appears to be at home in BNI office. Staff employ a warm and welcoming approach given the limitations of the physical environment and their willingness to meet visitors with mobility access needs off-site.
      • There are staff available to help with any access enquiries.
      • All support animals are welcomed on premises (e.g. guide, hearing or mobility dogs etc).
    • Communicating Accessibly:

      • Information can be sent out via email.
    • The identified accessible route within the site:

      • The access route within the building includes stairs.
      • The accessible route within the site has a minimum width of 1200mm.
      • There are facilities and services within the site that are not immediately accessible from this accessible route.
      • Lighting levels on this accessible route offer good visibility and viewing.
      • The accessible route has multiple levels of terrain.
      • The layout contains obstacles and/or surfaces that impede travel for the access customer.
    • Signage within the site:

      • Signage for BNI, the therapy clinics and as a venue for the Death Cafe is kept purposefully discrete to maintain client privacy and blend in with the residential and natural environment.
    • Sensory options:

    • Surfaces:

      • Non-slip mats available.
    • Stairs or Steps:

      • Visitors with access needs that can manage stairs can access the office via the basement or level 2. BNI will arrange meeting access need visitors at an alternate accessible venue.
      • There is a handrail located on at least one or both sides of the stairs.
    • Accessible Toilets:

      • BNI staff will arrange to meet in an accessible environment when meeting clients who use mobility equipment.
    • Places of assembly, entertainment and recreation:

      • A large lounge with accessible seating and an adjacent kitchen facility provides a relaxed environment for the monthly Death Cafe meeting and offers facilities for BNI staff and therapy professionals.
      • Meeting rooms are on the accessible route.
    • Designated Accessible Areas:

      • Seating provided in meeting rooms and lounge includes back and armrest support.
      • There is a grassed area for support animals (e.g. guide, hearing or mobility dogs).
  • Getting out safely:

      • A health and safety manual has been developed and provided to all BNI members. Staff are regularly trained and informed on best practice health and safety initiatives.
      • Emergency exits are not completely accessible or hazard free.
      • Not all doors can stay open automatically during an emergency.
      • There are audible fire alerting devices.

Mobility

Just Starting

These are the features that the business provides to create a positive accessible experience for customers or visitors with a mobility impairment.

  • Getting ready to go:

    • The website:

      • www.bni.co.nz
      • The website has great colour contrast and is easy to navigate and follow. The animated video has text included.
    • Brochures:

      • New members receive an informative pack including a desk top card. A pamphlet is available for Rangiwai House (Therapy available in same building). For meetings BNI will email out parking and directions. The monthly Death cafe meeting is by invitation and is a support group to explore death and dying when loved ones have been diagnosed with a life limiting illness. Emails are sent to Death Cafe participants advising to bring a torch to negotiate the uneven driveway surfaces when arriving at night. BNI advertise through word of mouth and online only (website) and through their new member pack.
  • Arriving and Getting In:

    • Bus Stop:

      • For visitors who wish to meet BNI staff at a nearby cafe in Titirangi Village there are bus stops approximately 260m walk to 12 Rangiwai Road. There are no footpaths. Helpful tip: Google bus stops near 12 Rangiwai Road, Titirangi.https://at.govt.nz/bus-train-ferry/timetables/find-my-stop-or-station-on-a-map/ The bus stop is located on 402 Titirangi Road, Titirangi Village near Rangiwai Road, approximately 260 metres from BNI's head office.
      • The bus stop is located on 402 Titirangi Road, Titirangi Village near Rangiwai Road, approximately 260 metres from BNI's head office.
      • The number of the bus stop is 5236.
      • The bus route is 170 Titirangi and 172 Glen Eden.
      • There is seating and shelter at the bus stop.
    • Car parking:

      • There are 5 standard carparks. BNI are challenged by the terrain of Titirangi to accommodate accessible parking. BNI can arrange off site meetings to accommodate access needs. BNI email clear instructions on parking alternatives and directions to the office.
      • There is no accessible car parking.
      • Accessible car parks are not available on all levels of the multi level car park.
      • There is no shelter over the accessible car parking.
    • Drop off/pick up zone:

      • There is no drop off zone marked.
    • Kerb Side:

      • The drive way to the BNI office is steep with an uneven, moss covered surface. Once the neighbours construction is complete the shared driveway will be upgraded with consideration of more effective lighting.
    • The identified accessible route to the site:

      • There is no accessible route to the site, however the access route includes two flights of stairs descending to the entrance with wooden handrails along both sides. BNI is challenged by the terrain of the Titirangi landscape. Signage for BNI, the therapy clinics and as a venue for the Death Cafe is kept purposefully discrete to maintain client privacy and blend in with the residential and natural environment.
      • The width of the accessible route to the site is less than 1200mm.
      • There are steps along the access route to the site.
    • The main entrance into the site:

      • The entrance is located at the bottom of two flights of steps due to the hilly terrain of Titirangi. Slip resistant and reflective nosing has been added to the top of the stair risers. There is a door bell available on the far right hand side when facing the front door. BNI email instructions on how to access and park prior to meetings.
    • Main entrance signage:

      • There is no signage displayed on the building for BNI or the therapy clinics which maintains a residential look and feel within the Titirangi bush and protects clients' privacy.
    • Main entrance doorways (this includes gates and turnstiles)

      • Visibility markings needed on glass panels at the lounge entrance to make these glass doors easier to identify by people with visual access needs.
      • Single swing doors have a minimum width of 760mm.
      • The entrance door swing allows for a 1200mm minimum clear space.
      • There are no ramps for thresholds greater than 20mm.
      • There is a 300mm side panel on hinged doors.
  • Getting around within the site:

    • Customer Service:

      • Staff member's dog present and appears to be at home in BNI office. Staff employ a warm and welcoming approach given the limitations of the physical environment and their willingness to meet visitors with mobility access needs off-site.
      • There are staff available to help with any access enquiries.
      • Ergonomic keyboard available.
      • All support animals are welcomed on premises (e.g. guide, hearing or mobility dogs etc).
    • The identified accessible route within the site:

      • The access route within the building includes stairs.
      • The accessible route within the site has a minimum width of 1200mm.
      • There are facilities and services within the site that are not immediately accessible from this accessible route.
      • Lighting levels on this accessible route offer good visibility and viewing.
      • There are steps along the accessible route within the site.
      • The accessible route has multiple levels of terrain.
      • The layout contains obstacles and/or surfaces that impede travel for the access customer.
    • Signage within the site:

      • Signage for BNI, the therapy clinics and as a venue for the Death Cafe is kept purposefully discrete to maintain client privacy and blend in with the residential and natural environment.
    • Surfaces:

      • Non-slip mats available.
      • Carpet around the site is long pile.
    • Stairs or Steps:

      • Visitors with access needs that can manage stairs can access the office via the basement or level 2. BNI will arrange meeting access need visitors at an alternate accessible venue.
      • There is a handrail located on at least one or both sides of the stairs.
    • Accessible Toilets:

      • BNI staff will arrange to meet in an accessible environment when meeting clients who use mobility equipment.
    • Places of assembly, entertainment and recreation:

      • A large lounge with accessible seating and an adjacent kitchen facility provides a relaxed environment for the monthly Death Cafe meeting and offers facilities for BNI staff and therapy professionals.
      • Meeting rooms are on the accessible route.
    • Designated Accessible Areas:

      • Seating provided in meeting rooms and lounge includes back and armrest support.
      • There is a grassed area for support animals (e.g. guide, hearing or mobility dogs).
  • Getting out safely:

      • A health and safety manual has been developed and provided to all BNI members. Staff are regularly trained and informed on best practice health and safety initiatives.
      • Emergency exits are not completely accessible or hazard free.
      • Not all doors can stay open automatically during an emergency.
      • There are audible fire alerting devices.

Parents

Just Starting

These are the features that the business provides to create a positive accessible experience for customers or visitors with young children.

  • Getting ready to go:

    • The website:

      • www.bni.co.nz
      • The website has great colour contrast and is easy to navigate and follow. The animated video has text included.
    • Brochures:

      • New members receive an informative pack including a desk top card. A pamphlet is available for Rangiwai House (Therapy available in same building). For meetings BNI will email out parking and directions. The monthly Death cafe meeting is by invitation and is a support group to explore death and dying when loved ones have been diagnosed with a life limiting illness. Emails are sent to Death Cafe participants advising to bring a torch to negotiate the uneven driveway surfaces when arriving at night. BNI advertise through word of mouth and online only (website) and through their new member pack.
  • Arriving and Getting In:

    • Bus Stop:

      • For visitors who wish to meet BNI staff at a nearby cafe in Titirangi Village there are bus stops approximately 260m walk to 12 Rangiwai Road. There are no footpaths. Helpful tip: Google bus stops near 12 Rangiwai Road, Titirangi.https://at.govt.nz/bus-train-ferry/timetables/find-my-stop-or-station-on-a-map/ The bus stop is located on 402 Titirangi Road, Titirangi Village near Rangiwai Road, approximately 260 metres from BNI's head office.
      • The bus stop is located on 402 Titirangi Road, Titirangi Village near Rangiwai Road, approximately 260 metres from BNI's head office.
      • The number of the bus stop is 5236.
      • The bus route is 170 Titirangi and 172 Glen Eden.
      • There is seating and shelter at the bus stop.
    • Car parking:

      • There are 5 standard carparks. BNI are challenged by the terrain of Titirangi to accommodate accessible parking. BNI can arrange off site meetings to accommodate access needs. BNI email clear instructions on parking alternatives and directions to the office.
    • Drop off/pick up zone:

      • There is no drop off zone marked.
    • Kerb Side:

      • The drive way to the BNI office is steep with an uneven, moss covered surface. Once the neighbours construction is complete the shared driveway will be upgraded with consideration of more effective lighting.
    • The identified accessible route to the site:

      • There is no accessible route to the site, however the access route includes two flights of stairs descending to the entrance with wooden handrails along both sides. BNI is challenged by the terrain of the Titirangi landscape. Signage for BNI, the therapy clinics and as a venue for the Death Cafe is kept purposefully discrete to maintain client privacy and blend in with the residential and natural environment.
    • The main entrance into the site:

      • The entrance is located at the bottom of two flights of steps due to the hilly terrain of Titirangi. Slip resistant and reflective nosing has been added to the top of the stair risers. There is a door bell available on the far right hand side when facing the front door. BNI email instructions on how to access and park prior to meetings.
    • Main entrance signage:

      • There is no signage displayed on the building for BNI or the therapy clinics which maintains a residential look and feel within the Titirangi bush and protects clients' privacy.
    • Main entrance doorways (this includes gates and turnstiles)

      • Visibility markings needed on glass panels at the lounge entrance to make these glass doors easier to identify by people with visual access needs.
      • Single swing doors have a minimum width of 760mm.
      • The entrance door swing allows for a 1200mm minimum clear space.
      • There are no ramps for thresholds greater than 20mm.
      • There is a 300mm side panel on hinged doors.
  • Getting around within the site:

    • Customer Service:

      • Staff member's dog present and appears to be at home in BNI office. Staff employ a warm and welcoming approach given the limitations of the physical environment and their willingness to meet visitors with mobility access needs off-site.
      • There are staff available to help with any access enquiries.
      • Ergonomic keyboard available.
      • All support animals are welcomed on premises (e.g. guide, hearing or mobility dogs etc).
    • The identified accessible route within the site:

      • The access route within the building includes stairs.
      • The accessible route within the site has a minimum width of 1200mm.
      • There are facilities and services within the site that are not immediately accessible from this accessible route.
      • Lighting levels on this accessible route offer good visibility and viewing.
      • There are steps along the accessible route within the site.
      • The accessible route has multiple levels of terrain.
      • The layout contains obstacles and/or surfaces that impede travel for the access customer.
    • Signage within the site:

      • Signage for BNI, the therapy clinics and as a venue for the Death Cafe is kept purposefully discrete to maintain client privacy and blend in with the residential and natural environment.
    • Surfaces:

      • Non-slip mats available.
      • Carpet around the site is long pile.
    • Stairs or Steps:

      • Visitors with access needs that can manage stairs can access the office via the basement or level 2. BNI will arrange meeting access need visitors at an alternate accessible venue.
      • There is a handrail located on at least one or both sides of the stairs.
    • Accessible Toilets:

      • BNI staff will arrange to meet in an accessible environment when meeting clients who use mobility equipment.
    • Places of assembly, entertainment and recreation:

      • A large lounge with accessible seating and an adjacent kitchen facility provides a relaxed environment for the monthly Death Cafe meeting and offers facilities for BNI staff and therapy professionals.
      • Meeting rooms are on the accessible route.
    • Designated Accessible Areas:

      • Seating provided in meeting rooms and lounge includes back and armrest support.
      • There is a grassed area for support animals (e.g. guide, hearing or mobility dogs).
  • Getting out safely:

      • A health and safety manual has been developed and provided to all BNI members. Staff are regularly trained and informed on best practice health and safety initiatives.
      • Emergency exits are not completely accessible or hazard free.
      • Not all doors can stay open automatically during an emergency.
      • There are audible fire alerting devices.

Learning & Intellectual

Just Starting

These are the features that the business provides to create a positive accessible experience for customers or visitors with a learning or intellectual impairment.

  • Getting ready to go:

    • The website:

      • www.bni.co.nz
      • The website has great colour contrast and is easy to navigate and follow. The animated video has text included.
    • Brochures:

      • New members receive an informative pack including a desk top card. A pamphlet is available for Rangiwai House (Therapy available in same building). For meetings BNI will email out parking and directions. The monthly Death cafe meeting is by invitation and is a support group to explore death and dying when loved ones have been diagnosed with a life limiting illness. Emails are sent to Death Cafe participants advising to bring a torch to negotiate the uneven driveway surfaces when arriving at night. BNI advertise through word of mouth and online only (website) and through their new member pack.
  • Arriving and Getting In:

    • Bus Stop:

      • For visitors who wish to meet BNI staff at a nearby cafe in Titirangi Village there are bus stops approximately 260m walk to 12 Rangiwai Road. There are no footpaths. Helpful tip: Google bus stops near 12 Rangiwai Road, Titirangi.https://at.govt.nz/bus-train-ferry/timetables/find-my-stop-or-station-on-a-map/ The bus stop is located on 402 Titirangi Road, Titirangi Village near Rangiwai Road, approximately 260 metres from BNI's head office.
      • The bus stop is located on 402 Titirangi Road, Titirangi Village near Rangiwai Road, approximately 260 metres from BNI's head office.
      • The number of the bus stop is 5236.
      • The bus route is 170 Titirangi and 172 Glen Eden.
      • There is seating and shelter at the bus stop.
    • Car parking:

      • There are 5 standard carparks. BNI are challenged by the terrain of Titirangi to accommodate accessible parking. BNI can arrange off site meetings to accommodate access needs. BNI email clear instructions on parking alternatives and directions to the office.
    • Drop off/pick up zone:

      • There is no drop off zone marked.
    • Kerb Side:

      • The drive way to the BNI office is steep with an uneven, moss covered surface. Once the neighbours construction is complete the shared driveway will be upgraded with consideration of more effective lighting.
    • The identified accessible route to the site:

      • There is no accessible route to the site, however the access route includes two flights of stairs descending to the entrance with wooden handrails along both sides. BNI is challenged by the terrain of the Titirangi landscape. Signage for BNI, the therapy clinics and as a venue for the Death Cafe is kept purposefully discrete to maintain client privacy and blend in with the residential and natural environment.
      • The width of the accessible route to the site is less than 1200mm.
      • There are steps along the access route to the site.
    • The main entrance into the site:

      • The entrance is located at the bottom of two flights of steps due to the hilly terrain of Titirangi. Slip resistant and reflective nosing has been added to the top of the stair risers. There is a door bell available on the far right hand side when facing the front door. BNI email instructions on how to access and park prior to meetings.
    • Main entrance signage:

      • There is no signage displayed on the building for BNI or the therapy clinics which maintains a residential look and feel within the Titirangi bush and protects clients' privacy.
    • Main entrance doorways (this includes gates and turnstiles)

      • Visibility markings needed on glass panels at the lounge entrance to make these glass doors easier to identify by people with visual access needs.
      • The entrance door swing allows for a 1200mm minimum clear space.
      • There are no ramps for thresholds greater than 20mm.
  • Getting around within the site:

    • Customer Service:

      • Staff member's dog present and appears to be at home in BNI office. Staff employ a warm and welcoming approach given the limitations of the physical environment and their willingness to meet visitors with mobility access needs off-site.
      • There are staff available to help with any access enquiries.
      • All support animals are welcomed on premises (e.g. guide, hearing or mobility dogs etc).
    • Communicating Accessibly:

    • The identified accessible route within the site:

      • The access route within the building includes stairs.
      • The accessible route within the site has a minimum width of 1200mm.
      • There are facilities and services within the site that are not immediately accessible from this accessible route.
      • Lighting levels on this accessible route offer good visibility and viewing.
      • There are steps along the accessible route within the site.
      • The accessible route has multiple levels of terrain.
      • The layout contains obstacles and/or surfaces that impede travel for the access customer.
    • Signage within the site:

      • Signage for BNI, the therapy clinics and as a venue for the Death Cafe is kept purposefully discrete to maintain client privacy and blend in with the residential and natural environment.
    • Surfaces:

      • Non-slip mats available.
    • Stairs or Steps:

      • Visitors with access needs that can manage stairs can access the office via the basement or level 2. BNI will arrange meeting access need visitors at an alternate accessible venue.
      • There is a handrail located on at least one or both sides of the stairs.
    • Accessible Toilets:

      • BNI staff will arrange to meet in an accessible environment when meeting clients who use mobility equipment.
    • Places of assembly, entertainment and recreation:

      • A large lounge with accessible seating and an adjacent kitchen facility provides a relaxed environment for the monthly Death Cafe meeting and offers facilities for BNI staff and therapy professionals.
      • Meeting rooms are on the accessible route.
    • Designated Accessible Areas:

      • Seating provided in meeting rooms and lounge includes back and armrest support.
      • There is a grassed area for support animals (e.g. guide, hearing or mobility dogs).
  • Getting out safely:

      • A health and safety manual has been developed and provided to all BNI members. Staff are regularly trained and informed on best practice health and safety initiatives.
      • Emergency exits are not completely accessible or hazard free.
      • Not all doors can stay open automatically during an emergency.
      • There are audible fire alerting devices.