Breadcrumbs

Enable New Zealand - Palmerston North

Contact Information

Enable New Zealand - Palmerston North
69 Malden Street, P O Box 4547, Roslyn, Palmerston North 4414
-40.330483,175.624196
Phone: 06 353 5800
Fax: Not available
www.enable.co.nz

Accessibility Report

Summary

Gold

Enable New Zealand delivers a range of services for older people and disabled people. These services are contracted by the Ministry of Health, ACC and other District Health Boards. Enable New Zealand is an operating division of MidCentral DHB. Enable New Zealand is the largest provider of equipment and housing modification services for the Health and Disability Sector in New Zealand. It is also New Zealand's largest provider of Disability Information Services. Enable New Zealand may be contacted by freephone, email or via their website. Enable's premises are level throughout and highly accessible for all access visitors and staff.

View the full accessibility report for Enable New Zealand - Palmerston North.

Ratings by Access Group

The Be. Welcome Assessment rates the accessibility of the organisation in each of the following 5 access groups, as well as providing an overall rating:

Overall Rating
Gold 88%
Vision
Gold 88%
Hearing
Gold 88%
Mobility
Platinum 91%
Parents
Gold 89%
Learning & Intellectual
Gold 90%

Vision

Gold

These are the features that the business provides to create a positive accessible experience for customers or visitors with a vision impairment.

  • Getting ready to go:

    • The website:

      • www.enable.co.nz
      • Information on Enable New Zealand's services is easy to find. There is a site map that may be useful to see an overview of the website pages at a single glance.
    • Brochures:

      • A range of brochures are available on Enable New Zealand's different services plus helpful information for visitors.
      • A large print brochure is available upon request.
      • Exterior signage on the building is visible on approach.
  • Arriving and Getting In:

    • Car parking:

      • A car park is provided directly in front of the Enable New Zealand building with five accessible car parks and plenty of standard car parks for visitors. Accessible car parks are undercover and offer protection from the rain. These are visible from the entrance.
      • There is accessible car parking.
      • The accessible parking is easy to find and well sign posted.
      • There is shelter over the accessible car parking.
    • The identified accessible route to the site:

      • The accessible route from the car park to main entrance is flat, slip resistant and free from obstructions.
      • The accessible route to the site has a minimum width of 1200mm.
      • There are no tactile indicators installed to help navigate to the main entrance.
    • The main entrance into the site:

      • The main entrance is on the accessible route to the left of the accessible car parks.
    • Main entrance signage:

      • The main entrance has excellent signage to inform visitors they're in the right place.
    • Main entrance doorways (this includes gates and turnstiles)

      • The main entrance doorway is automatic and opens upon approach, remaining open longer than 5 seconds.
  • Getting around within the site:

    • Customer Service:

      • Visitors sign in at Reception and are met by a staff member to be taken to their meeting location. Assessors will be attended by an Enable New Zealand staff member throughout their visit and if entering the Store must wear a fluorescent jacket to meet Health and Safety requirements. 10% of Enable New Zealand's staff have an impairment of some kind which enhances an organisational culture of understanding and empathy for access visitors overall. This appreciation for diversity extends into social networks beyond Enable New Zealand. Adaptive equipment is provided for staff with access needs so that they can do their job well. Staff receive regular Health and Safety, and Accessibility Awareness Training through Mid-Central DHB and as arranged by Enable New Zealand.
      • There are staff available to help with any access enquiries.
      • All support animals are welcomed on premises (e.g. guide, hearing or mobility dogs etc).
    • Communicating Accessibly:

      • There is large print information available.
    • The identified accessible route within the site:

      • The environment within Enable New Zealand is very welcoming and fully accessible for all. The corridors are wide and allow for multiple people to pass and there's sufficient space for those using mobility equipment to manoeuvre easily. Walls are a cream colour with doors and doorways a dark blue colour providing good colour contrast for access visitors with visual impairment.
      • The accessible route within the site has a minimum width of 1200mm.
      • Any permanently fixed objects are detectable by a person using a cane.
      • You can access all facilities and services within from this accessible route.
      • Lighting levels on this accessible route offer good visibility and viewing.
      • The layout suggests a welcoming physical environment (e.g. mobile floor stands provide unimpeded travel, or outdoor environment surfaces are well maintained).
    • Signage within the site:

      • Signage is excellent throughout from the car park to the main entrance and accessible facilities within the site.
    • Sensory options:

      • There are visually contrasting walls and doors throughout Enable New Zealand which aid in navigation for all, including access visitors who have a visual impairment.
    • Surfaces:

      • Ground and floor surfaces throughout Enable New Zealand are level and slip resistant. Carpet is direct stick, one colour - good for mobility equipment to manoeuvre easily with and visually uncluttered. Wall surfaces are painted a cream colour with doors and surrounds painted a dark blue for good contrast which aids in navigation for access visitors with visual impairment.
      • The floor surface covering is plain and clear.
      • Tactile indicators are not installed on the accessible route
    • Stairs or Steps:

      • Stairs for staff use only to provide access to the server room.
      • There is a handrail located on at least one or both sides of the stairs.
    • Accessible Reception/ Counter / Ticket Sales

      • The reception area includes an accessible counter that is visible upon arrival, located directly in front of the main entrance automatic doors. Seating with arm and back support is provided in the waiting area. A telephone is also available.
      • There is a counter located on the accessible route.
      • The counter is accessible and has a clear space of 1200mm x 1200mm in front.
      • There is at least one seat (with an armrest on at least one side and a usable seat height) available to use while waiting.
      • There is a private room or quieter area available to use for communication or personal requirements.
      • There is a telephone available for the access customer to use.
    • Accessible Toilets:

      • Three accessible toilets are provided at Enable New Zealand. A separate, unisex facility is located nearest the meeting rooms for visitors' use. It's on the accessible route with signage on the sliding door. All toilet facilities meet accessibility guidelines.
      • Male and Female accessible facilities located in staff area, Unisex toilet facility located near Conference facilities for visitors.
      • All gender accessible toilets are in a self-contained compartment with full privacy.
      • The toilet seat lid can act as a back rest.
      • The toilet pan provides a stable base to transfer from.
      • The accessible toilet is a minimum of 1600mm wide x 1900mm long.
    • Places of assembly, entertainment and recreation:

      • Three meeting rooms are provided on the accessible route with moveable furniture and technology that is reachable. Lighting levels may be adjusted to suit audience.
      • Meeting rooms are on the accessible route.
      • Recreation areas are located on the accessible route.
      • There is direct access to an accessible toilet.
      • The presentation area or stage is accessible.
    • Designated Accessible Areas:

      • The reception area has a telephone available for public use. Seating is accessible with back and armrest support. A Staff lunch room has multiple seating options available. Enable New Zealand is a Smoke free zone due to being a division of MidCentral DHB policies.
      • There is a grassed area for support animals (e.g. guide, hearing or mobility dogs).
  • Getting out safely:

      • Enable New Zealand has a strong commitment to Health and Safety practices. Assessors and visitors to the equipment store are provided with high visibility vests to wear during their visit. Staff are well-trained in emergency evacuation procedures and can assist all access staff and visitors off site during an emergency. Signage throughout the building uses symbols and arrows to inform all people on site where Exits are located. Exits are accessible with level egress.
      • The emergency exits are accessible and hazard free.
      • All fire/smoke doors can stay open automatically during an emergency.
      • There are visual fire alerting devices.
      • There are audible fire alerting devices.
      • Assembly areas (e.g. evacuation point) are on the accessible route.

Hearing

Gold

These are the features that the business provides to create a positive accessible experience for customers or visitors who are Deaf or have a hearing impairment.

  • Getting ready to go:

    • The website:

      • www.enable.co.nz
      • Information on Enable New Zealand's services is easy to find. There is a site map that may be useful to see an overview of the website pages at a single glance.
    • Brochures:

      • A range of brochures are available on Enable New Zealand's different services plus helpful information for visitors.
      • Exterior signage on the building is visible on approach.
  • Arriving and Getting In:

    • Car parking:

      • A car park is provided directly in front of the Enable New Zealand building with five accessible car parks and plenty of standard car parks for visitors. Accessible car parks are undercover and offer protection from the rain. These are visible from the entrance.
    • The identified accessible route to the site:

      • The accessible route from the car park to main entrance is flat, slip resistant and free from obstructions.
    • The main entrance into the site:

      • The main entrance is on the accessible route to the left of the accessible car parks.
    • Main entrance signage:

      • The main entrance has excellent signage to inform visitors they're in the right place.
    • Main entrance doorways (this includes gates and turnstiles)

      • The main entrance doorway is automatic and opens upon approach, remaining open longer than 5 seconds.
  • Getting around within the site:

    • Customer Service:

      • Visitors sign in at Reception and are met by a staff member to be taken to their meeting location. Assessors will be attended by an Enable New Zealand staff member throughout their visit and if entering the Store must wear a fluorescent jacket to meet Health and Safety requirements. 10% of Enable New Zealand's staff have an impairment of some kind which enhances an organisational culture of understanding and empathy for access visitors overall. This appreciation for diversity extends into social networks beyond Enable New Zealand. Adaptive equipment is provided for staff with access needs so that they can do their job well. Staff receive regular Health and Safety, and Accessibility Awareness Training through Mid-Central DHB and as arranged by Enable New Zealand.
      • There are staff available to help with any access enquiries.
      • All support animals are welcomed on premises (e.g. guide, hearing or mobility dogs etc).
    • Communicating Accessibly:

      • Information can be sent out via email.
    • The identified accessible route within the site:

      • The environment within Enable New Zealand is very welcoming and fully accessible for all. The corridors are wide and allow for multiple people to pass and there's sufficient space for those using mobility equipment to manoeuvre easily. Walls are a cream colour with doors and doorways a dark blue colour providing good colour contrast for access visitors with visual impairment.
      • The accessible route within the site has a minimum width of 1200mm.
      • You can access all facilities and services within from this accessible route.
      • Lighting levels on this accessible route offer good visibility and viewing.
      • The layout suggests a welcoming physical environment (e.g. mobile floor stands provide unimpeded travel, or outdoor environment surfaces are well maintained).
    • Signage within the site:

      • Signage is excellent throughout from the car park to the main entrance and accessible facilities within the site.
    • Sensory options:

      • There are visually contrasting walls and doors throughout Enable New Zealand which aid in navigation for all, including access visitors who have a visual impairment.
    • Surfaces:

      • Ground and floor surfaces throughout Enable New Zealand are level and slip resistant. Carpet is direct stick, one colour - good for mobility equipment to manoeuvre easily with and visually uncluttered. Wall surfaces are painted a cream colour with doors and surrounds painted a dark blue for good contrast which aids in navigation for access visitors with visual impairment.
    • Stairs or Steps:

      • Stairs for staff use only to provide access to the server room.
      • There is a handrail located on at least one or both sides of the stairs.
    • Accessible Reception/ Counter / Ticket Sales

      • The reception area includes an accessible counter that is visible upon arrival, located directly in front of the main entrance automatic doors. Seating with arm and back support is provided in the waiting area. A telephone is also available.
      • There is a counter located on the accessible route.
      • The counter is accessible and has a clear space of 1200mm x 1200mm in front.
      • There is at least one seat (with an armrest on at least one side and a usable seat height) available to use while waiting.
      • There is a private room or quieter area available to use for communication or personal requirements.
      • There is a telephone available for the access customer to use.
    • Accessible Toilets:

      • Three accessible toilets are provided at Enable New Zealand. A separate, unisex facility is located nearest the meeting rooms for visitors' use. It's on the accessible route with signage on the sliding door. All toilet facilities meet accessibility guidelines.
      • Male and Female accessible facilities located in staff area, Unisex toilet facility located near Conference facilities for visitors.
      • All gender accessible toilets are in a self-contained compartment with full privacy.
      • The toilet seat lid can act as a back rest.
      • The toilet pan provides a stable base to transfer from.
      • The accessible toilet is a minimum of 1600mm wide x 1900mm long.
    • Places of assembly, entertainment and recreation:

      • Three meeting rooms are provided on the accessible route with moveable furniture and technology that is reachable. Lighting levels may be adjusted to suit audience.
      • Meeting rooms are on the accessible route.
      • Recreation areas are located on the accessible route.
      • There is direct access to an accessible toilet.
      • The presentation area or stage is accessible.
    • Designated Accessible Areas:

      • The reception area has a telephone available for public use. Seating is accessible with back and armrest support. A Staff lunch room has multiple seating options available. Enable New Zealand is a Smoke free zone due to being a division of MidCentral DHB policies.
      • There is a grassed area for support animals (e.g. guide, hearing or mobility dogs).
  • Getting out safely:

      • Enable New Zealand has a strong commitment to Health and Safety practices. Assessors and visitors to the equipment store are provided with high visibility vests to wear during their visit. Staff are well-trained in emergency evacuation procedures and can assist all access staff and visitors off site during an emergency. Signage throughout the building uses symbols and arrows to inform all people on site where Exits are located. Exits are accessible with level egress.
      • The emergency exits are accessible and hazard free.
      • All fire/smoke doors can stay open automatically during an emergency.
      • There are audible fire alerting devices.
      • Assembly areas (e.g. evacuation point) are on the accessible route.

Mobility

Platinum

These are the features that the business provides to create a positive accessible experience for customers or visitors with a mobility impairment.

  • Getting ready to go:

    • The website:

      • www.enable.co.nz
      • Information on Enable New Zealand's services is easy to find. There is a site map that may be useful to see an overview of the website pages at a single glance.
    • Brochures:

      • A range of brochures are available on Enable New Zealand's different services plus helpful information for visitors.
      • Exterior signage on the building is visible on approach.
  • Arriving and Getting In:

    • Car parking:

      • A car park is provided directly in front of the Enable New Zealand building with five accessible car parks and plenty of standard car parks for visitors. Accessible car parks are undercover and offer protection from the rain. These are visible from the entrance.
      • There is accessible car parking.
      • The accessible parking is easy to find and well sign posted.
      • There is shelter over the accessible car parking.
    • The identified accessible route to the site:

      • The accessible route from the car park to main entrance is flat, slip resistant and free from obstructions.
      • The accessible route to the site has a minimum width of 1200mm.
    • The main entrance into the site:

      • The main entrance is on the accessible route to the left of the accessible car parks.
    • Main entrance signage:

      • The main entrance has excellent signage to inform visitors they're in the right place.
    • Main entrance doorways (this includes gates and turnstiles)

      • The main entrance doorway is automatic and opens upon approach, remaining open longer than 5 seconds.
      • There is a 300mm side panel on hinged doors.
  • Getting around within the site:

    • Customer Service:

      • Visitors sign in at Reception and are met by a staff member to be taken to their meeting location. Assessors will be attended by an Enable New Zealand staff member throughout their visit and if entering the Store must wear a fluorescent jacket to meet Health and Safety requirements. 10% of Enable New Zealand's staff have an impairment of some kind which enhances an organisational culture of understanding and empathy for access visitors overall. This appreciation for diversity extends into social networks beyond Enable New Zealand. Adaptive equipment is provided for staff with access needs so that they can do their job well. Staff receive regular Health and Safety, and Accessibility Awareness Training through Mid-Central DHB and as arranged by Enable New Zealand.
      • There are staff available to help with any access enquiries.
      • There are wheelchairs available.
      • All types
      • There are scooters available.
      • There are walkers available.
      • All types
      • All support animals are welcomed on premises (e.g. guide, hearing or mobility dogs etc).
    • The identified accessible route within the site:

      • The environment within Enable New Zealand is very welcoming and fully accessible for all. The corridors are wide and allow for multiple people to pass and there's sufficient space for those using mobility equipment to manoeuvre easily. Walls are a cream colour with doors and doorways a dark blue colour providing good colour contrast for access visitors with visual impairment.
      • The accessible route within the site has a minimum width of 1200mm.
      • You can access all facilities and services within from this accessible route.
      • Lighting levels on this accessible route offer good visibility and viewing.
      • The layout suggests a welcoming physical environment (e.g. mobile floor stands provide unimpeded travel, or outdoor environment surfaces are well maintained).
    • Signage within the site:

      • Signage is excellent throughout from the car park to the main entrance and accessible facilities within the site.
    • Sensory options:

      • There are visually contrasting walls and doors throughout Enable New Zealand which aid in navigation for all, including access visitors who have a visual impairment.
    • Surfaces:

      • Ground and floor surfaces throughout Enable New Zealand are level and slip resistant. Carpet is direct stick, one colour - good for mobility equipment to manoeuvre easily with and visually uncluttered. Wall surfaces are painted a cream colour with doors and surrounds painted a dark blue for good contrast which aids in navigation for access visitors with visual impairment.
      • Easy movement around the site due to short cut carpet pile.
    • Stairs or Steps:

      • Stairs for staff use only to provide access to the server room.
      • There is a handrail located on at least one or both sides of the stairs.
    • Accessible Reception/ Counter / Ticket Sales

      • The reception area includes an accessible counter that is visible upon arrival, located directly in front of the main entrance automatic doors. Seating with arm and back support is provided in the waiting area. A telephone is also available.
      • There is a counter located on the accessible route.
      • The counter is accessible and has a clear space of 1200mm x 1200mm in front.
      • There is at least one access space at the service or reception counter.
      • There is at least one seat (with an armrest on at least one side and a usable seat height) available to use while waiting.
      • There is a private room or quieter area available to use for communication or personal requirements.
      • There is a telephone available for the access customer to use.
    • Accessible Toilets:

      • Three accessible toilets are provided at Enable New Zealand. A separate, unisex facility is located nearest the meeting rooms for visitors' use. It's on the accessible route with signage on the sliding door. All toilet facilities meet accessibility guidelines.
      • Male and Female accessible facilities located in staff area, Unisex toilet facility located near Conference facilities for visitors.
      • All gender accessible toilets are in a self-contained compartment with full privacy.
      • The toilet seat lid can act as a back rest.
      • The toilet pan provides a stable base to transfer from.
      • The accessible toilet is a minimum of 1600mm wide x 1900mm long.
      • The washbasin is reachable from the toilet seat.
    • Places of assembly, entertainment and recreation:

      • Three meeting rooms are provided on the accessible route with moveable furniture and technology that is reachable. Lighting levels may be adjusted to suit audience.
      • Meeting rooms are on the accessible route.
      • Recreation areas are located on the accessible route.
      • There is direct access to an accessible toilet.
      • The presentation area or stage is accessible.
    • Designated Accessible Areas:

      • The reception area has a telephone available for public use. Seating is accessible with back and armrest support. A Staff lunch room has multiple seating options available. Enable New Zealand is a Smoke free zone due to being a division of MidCentral DHB policies.
      • There is a grassed area for support animals (e.g. guide, hearing or mobility dogs).
  • Getting out safely:

      • Enable New Zealand has a strong commitment to Health and Safety practices. Assessors and visitors to the equipment store are provided with high visibility vests to wear during their visit. Staff are well-trained in emergency evacuation procedures and can assist all access staff and visitors off site during an emergency. Signage throughout the building uses symbols and arrows to inform all people on site where Exits are located. Exits are accessible with level egress.
      • The emergency exits are accessible and hazard free.
      • All fire/smoke doors can stay open automatically during an emergency.
      • There are audible fire alerting devices.
      • Assembly areas (e.g. evacuation point) are on the accessible route.

Parents

Gold

These are the features that the business provides to create a positive accessible experience for customers or visitors with young children.

  • Getting ready to go:

    • The website:

      • www.enable.co.nz
      • Information on Enable New Zealand's services is easy to find. There is a site map that may be useful to see an overview of the website pages at a single glance.
    • Brochures:

      • A range of brochures are available on Enable New Zealand's different services plus helpful information for visitors.
      • Exterior signage on the building is visible on approach.
  • Arriving and Getting In:

    • Car parking:

      • A car park is provided directly in front of the Enable New Zealand building with five accessible car parks and plenty of standard car parks for visitors. Accessible car parks are undercover and offer protection from the rain. These are visible from the entrance.
    • The identified accessible route to the site:

      • The accessible route from the car park to main entrance is flat, slip resistant and free from obstructions.
    • The main entrance into the site:

      • The main entrance is on the accessible route to the left of the accessible car parks.
    • Main entrance signage:

      • The main entrance has excellent signage to inform visitors they're in the right place.
    • Main entrance doorways (this includes gates and turnstiles)

      • The main entrance doorway is automatic and opens upon approach, remaining open longer than 5 seconds.
      • There is a 300mm side panel on hinged doors.
  • Getting around within the site:

    • Customer Service:

      • Visitors sign in at Reception and are met by a staff member to be taken to their meeting location. Assessors will be attended by an Enable New Zealand staff member throughout their visit and if entering the Store must wear a fluorescent jacket to meet Health and Safety requirements. 10% of Enable New Zealand's staff have an impairment of some kind which enhances an organisational culture of understanding and empathy for access visitors overall. This appreciation for diversity extends into social networks beyond Enable New Zealand. Adaptive equipment is provided for staff with access needs so that they can do their job well. Staff receive regular Health and Safety, and Accessibility Awareness Training through Mid-Central DHB and as arranged by Enable New Zealand.
      • There are staff available to help with any access enquiries.
      • There are wheelchairs available.
      • All types
      • There are scooters available.
      • There are walkers available.
      • All types
      • All support animals are welcomed on premises (e.g. guide, hearing or mobility dogs etc).
    • The identified accessible route within the site:

      • The environment within Enable New Zealand is very welcoming and fully accessible for all. The corridors are wide and allow for multiple people to pass and there's sufficient space for those using mobility equipment to manoeuvre easily. Walls are a cream colour with doors and doorways a dark blue colour providing good colour contrast for access visitors with visual impairment.
      • The accessible route within the site has a minimum width of 1200mm.
      • You can access all facilities and services within from this accessible route.
      • Lighting levels on this accessible route offer good visibility and viewing.
      • The layout suggests a welcoming physical environment (e.g. mobile floor stands provide unimpeded travel, or outdoor environment surfaces are well maintained).
    • Signage within the site:

      • Signage is excellent throughout from the car park to the main entrance and accessible facilities within the site.
    • Sensory options:

      • There are visually contrasting walls and doors throughout Enable New Zealand which aid in navigation for all, including access visitors who have a visual impairment.
    • Surfaces:

      • Ground and floor surfaces throughout Enable New Zealand are level and slip resistant. Carpet is direct stick, one colour - good for mobility equipment to manoeuvre easily with and visually uncluttered. Wall surfaces are painted a cream colour with doors and surrounds painted a dark blue for good contrast which aids in navigation for access visitors with visual impairment.
      • Easy movement around the site due to short cut carpet pile.
    • Stairs or Steps:

      • Stairs for staff use only to provide access to the server room.
      • There is a handrail located on at least one or both sides of the stairs.
    • Accessible Reception/ Counter / Ticket Sales

      • The reception area includes an accessible counter that is visible upon arrival, located directly in front of the main entrance automatic doors. Seating with arm and back support is provided in the waiting area. A telephone is also available.
      • There is a counter located on the accessible route.
      • The counter is accessible and has a clear space of 1200mm x 1200mm in front.
      • There is at least one access space at the service or reception counter.
      • There is at least one seat (with an armrest on at least one side and a usable seat height) available to use while waiting.
      • There is a private room or quieter area available to use for communication or personal requirements.
      • There is a telephone available for the access customer to use.
    • Accessible Toilets:

      • Three accessible toilets are provided at Enable New Zealand. A separate, unisex facility is located nearest the meeting rooms for visitors' use. It's on the accessible route with signage on the sliding door. All toilet facilities meet accessibility guidelines.
      • Male and Female accessible facilities located in staff area, Unisex toilet facility located near Conference facilities for visitors.
      • All gender accessible toilets are in a self-contained compartment with full privacy.
      • The toilet seat lid can act as a back rest.
      • The toilet pan provides a stable base to transfer from.
      • The accessible toilet is a minimum of 1600mm wide x 1900mm long.
    • Places of assembly, entertainment and recreation:

      • Three meeting rooms are provided on the accessible route with moveable furniture and technology that is reachable. Lighting levels may be adjusted to suit audience.
      • Meeting rooms are on the accessible route.
      • Recreation areas are located on the accessible route.
      • There is direct access to an accessible toilet.
      • The presentation area or stage is accessible.
    • Designated Accessible Areas:

      • The reception area has a telephone available for public use. Seating is accessible with back and armrest support. A Staff lunch room has multiple seating options available. Enable New Zealand is a Smoke free zone due to being a division of MidCentral DHB policies.
      • There is a grassed area for support animals (e.g. guide, hearing or mobility dogs).
  • Getting out safely:

      • Enable New Zealand has a strong commitment to Health and Safety practices. Assessors and visitors to the equipment store are provided with high visibility vests to wear during their visit. Staff are well-trained in emergency evacuation procedures and can assist all access staff and visitors off site during an emergency. Signage throughout the building uses symbols and arrows to inform all people on site where Exits are located. Exits are accessible with level egress.
      • The emergency exits are accessible and hazard free.
      • All fire/smoke doors can stay open automatically during an emergency.
      • There are audible fire alerting devices.
      • Assembly areas (e.g. evacuation point) are on the accessible route.

Learning & Intellectual

Gold

These are the features that the business provides to create a positive accessible experience for customers or visitors with a learning or intellectual impairment.

  • Getting ready to go:

    • The website:

      • www.enable.co.nz
      • Information on Enable New Zealand's services is easy to find. There is a site map that may be useful to see an overview of the website pages at a single glance.
    • Brochures:

      • A range of brochures are available on Enable New Zealand's different services plus helpful information for visitors.
      • A large print brochure is available upon request.
      • Exterior signage on the building is visible on approach.
  • Arriving and Getting In:

    • Car parking:

      • A car park is provided directly in front of the Enable New Zealand building with five accessible car parks and plenty of standard car parks for visitors. Accessible car parks are undercover and offer protection from the rain. These are visible from the entrance.
    • The identified accessible route to the site:

      • The accessible route from the car park to main entrance is flat, slip resistant and free from obstructions.
      • The accessible route to the site has a minimum width of 1200mm.
    • The main entrance into the site:

      • The main entrance is on the accessible route to the left of the accessible car parks.
    • Main entrance signage:

      • The main entrance has excellent signage to inform visitors they're in the right place.
    • Main entrance doorways (this includes gates and turnstiles)

      • The main entrance doorway is automatic and opens upon approach, remaining open longer than 5 seconds.
  • Getting around within the site:

    • Customer Service:

      • Visitors sign in at Reception and are met by a staff member to be taken to their meeting location. Assessors will be attended by an Enable New Zealand staff member throughout their visit and if entering the Store must wear a fluorescent jacket to meet Health and Safety requirements. 10% of Enable New Zealand's staff have an impairment of some kind which enhances an organisational culture of understanding and empathy for access visitors overall. This appreciation for diversity extends into social networks beyond Enable New Zealand. Adaptive equipment is provided for staff with access needs so that they can do their job well. Staff receive regular Health and Safety, and Accessibility Awareness Training through Mid-Central DHB and as arranged by Enable New Zealand.
      • There are staff available to help with any access enquiries.
      • All support animals are welcomed on premises (e.g. guide, hearing or mobility dogs etc).
    • Communicating Accessibly:

      • There is large print information available.
    • The identified accessible route within the site:

      • The environment within Enable New Zealand is very welcoming and fully accessible for all. The corridors are wide and allow for multiple people to pass and there's sufficient space for those using mobility equipment to manoeuvre easily. Walls are a cream colour with doors and doorways a dark blue colour providing good colour contrast for access visitors with visual impairment.
      • The accessible route within the site has a minimum width of 1200mm.
      • You can access all facilities and services within from this accessible route.
      • Lighting levels on this accessible route offer good visibility and viewing.
      • The layout suggests a welcoming physical environment (e.g. mobile floor stands provide unimpeded travel, or outdoor environment surfaces are well maintained).
    • Signage within the site:

      • Signage is excellent throughout from the car park to the main entrance and accessible facilities within the site.
    • Sensory options:

      • There are visually contrasting walls and doors throughout Enable New Zealand which aid in navigation for all, including access visitors who have a visual impairment.
    • Surfaces:

      • Ground and floor surfaces throughout Enable New Zealand are level and slip resistant. Carpet is direct stick, one colour - good for mobility equipment to manoeuvre easily with and visually uncluttered. Wall surfaces are painted a cream colour with doors and surrounds painted a dark blue for good contrast which aids in navigation for access visitors with visual impairment.
      • The floor surface covering is plain and clear.
    • Stairs or Steps:

      • Stairs for staff use only to provide access to the server room.
      • There is a handrail located on at least one or both sides of the stairs.
    • Accessible Reception/ Counter / Ticket Sales

      • The reception area includes an accessible counter that is visible upon arrival, located directly in front of the main entrance automatic doors. Seating with arm and back support is provided in the waiting area. A telephone is also available.
      • There is a counter located on the accessible route.
      • The counter is accessible and has a clear space of 1200mm x 1200mm in front.
      • There is at least one seat (with an armrest on at least one side and a usable seat height) available to use while waiting.
      • There is a private room or quieter area available to use for communication or personal requirements.
      • There is a telephone available for the access customer to use.
    • Accessible Toilets:

      • Three accessible toilets are provided at Enable New Zealand. A separate, unisex facility is located nearest the meeting rooms for visitors' use. It's on the accessible route with signage on the sliding door. All toilet facilities meet accessibility guidelines.
      • Male and Female accessible facilities located in staff area, Unisex toilet facility located near Conference facilities for visitors.
      • All gender accessible toilets are in a self-contained compartment with full privacy.
      • The toilet seat lid can act as a back rest.
      • The toilet pan provides a stable base to transfer from.
      • The accessible toilet is a minimum of 1600mm wide x 1900mm long.
    • Places of assembly, entertainment and recreation:

      • Three meeting rooms are provided on the accessible route with moveable furniture and technology that is reachable. Lighting levels may be adjusted to suit audience.
      • Meeting rooms are on the accessible route.
      • Recreation areas are located on the accessible route.
      • There is direct access to an accessible toilet.
      • The presentation area or stage is accessible.
    • Designated Accessible Areas:

      • The reception area has a telephone available for public use. Seating is accessible with back and armrest support. A Staff lunch room has multiple seating options available. Enable New Zealand is a Smoke free zone due to being a division of MidCentral DHB policies.
      • There is a grassed area for support animals (e.g. guide, hearing or mobility dogs).
  • Getting out safely:

      • Enable New Zealand has a strong commitment to Health and Safety practices. Assessors and visitors to the equipment store are provided with high visibility vests to wear during their visit. Staff are well-trained in emergency evacuation procedures and can assist all access staff and visitors off site during an emergency. Signage throughout the building uses symbols and arrows to inform all people on site where Exits are located. Exits are accessible with level egress.
      • The emergency exits are accessible and hazard free.
      • All fire/smoke doors can stay open automatically during an emergency.
      • There are visual fire alerting devices.
      • There are audible fire alerting devices.
      • Assembly areas (e.g. evacuation point) are on the accessible route.