Breadcrumbs

Enable New Zealand - Christchurch

Contact Information

Enable New Zealand - Christchurch
36 Kingsley Street, PO Box 33 054, Sydenham, Christchurch 8244
-43.543785,172.641352
Phone: 06 353 5800
Fax: Not available
www.enable.co.nz

Accessibility Report

Summary

Silver

Enable New Zealand delivers a range of services for older people and disabled people. These services are contracted by the Ministry of Health, ACC and District Health Boards. Enable is an operating division of Mid Central DHB. Enable is the largest provider of equipment and housing modification services for the Health and Disability sector in New Zealand. It manages the return, repair, refurbishment and reissue of Ministry of Health owned equipment, and is the largest provider of disability information services. Enable may be contacted by freephone, email or via their website. The Christchurch premises are in a two storey building based in Sydenham with onsite, accessible parking. The ground floor is the area used by clients who are visiting for equipment modification, fitting or enquiries and is accessible throughout this floor. There is stair access only to the first floor.

View the full accessibility report for Enable New Zealand - Christchurch.

Ratings by Access Group

The Be. Welcome Assessment rates the accessibility of the organisation in each of the following 5 access groups, as well as providing an overall rating:

Overall Rating
Silver 76%
Vision
Silver 77%
Hearing
Silver 76%
Mobility
Silver 79%
Parents
Silver 79%
Learning & Intellectual
Silver 78%

Vision

Silver

These are the features that the business provides to create a positive accessible experience for customers or visitors with a vision impairment.

  • Getting ready to go:

    • The website:

      • www.enable.co.nz
      • Information on Enable New Zealand's services is easy to find. There is a site map that may be useful to see an overview of the website pages at a single glance.
    • Brochures:

      • A range of brochures are available on Enable New Zealand's different services plus helpful information for visitors.
      • A large print brochure is available upon request.
      • Exterior signage on the building is visible on approach.
  • Arriving and Getting In:

    • Bus Stop:

      • The nearest bus stop is more than 500m away on Colombo Street.
      • The bus stop number is 28
      • The bus route is Blueline
    • Car parking:

      • The car park is spacious for both accessible parks and larger vehicles such as mobility taxis. There is an overhanging canopy at the front entrance. There is no specific signage saying this is a drop off area in the event of wet weather.
      • There is accessible car parking.
      • There is no shelter over the accessible car parking.
    • Drop off/pick up zone:

      • Currently, there is no designated drop off/pick up zone.
      • The kerbside is not under the control of the business.
      • There are no fixed ramps to the site.
    • The identified accessible route to the site:

      • There are no obstacles along the accessible route to the site. There are no tactile indicators.
      • The accessible route to the site has a minimum width of 1200mm.
      • There are no tactile indicators installed to help navigate to the main entrance.
    • The main entrance into the site:

      • There are large automatic sliding doors leading into the reception area of the facility from the car parking area. This area is under a canopy and the entrance is visible from the road.
    • Main entrance signage:

      • The main entrance is on the accessible route to the right of the accessible car parks.
    • Main entrance doorways (this includes gates and turnstiles)

      • The automatic doors into the building have visibility markings that provide strong colour contrast from the surroundings and open as the user approaches, staying open for longer than 5 seconds (or time to clear door).
  • Getting around within the site:

    • Customer Service:

      • Staff seen here are all helpful and have good awareness of needs to clients with accessibility needs.
      • There are staff available to help with any access enquiries.
      • All support animals are welcomed on premises (e.g. guide, hearing or mobility dogs etc).
    • Communicating Accessibly:

      • There is information available on DVDs.
      • There is information available on DVDs using captions and NZ Sign Language.
      • There is large print information available.
    • The identified accessible route within the site:

      • The environment is welcoming and fully accessible for all users of the Enable services. The corridors are wide and allow for multiple people to pass with sufficient space for those using mobility equipment to manoeuvre easily. There are no obstacles on the accessible route for people who have a visual impairment.
      • The accessible route within the site has a minimum width of 1200mm.
      • Any permanently fixed objects are detectable by a person using a cane.
      • You can access all facilities and services within from this accessible route.
      • Lighting levels on this accessible route offer good visibility and viewing.
      • The layout suggests a welcoming physical environment (e.g. mobile floor stands provide unimpeded travel, or outdoor environment surfaces are well maintained).
    • Signage within the site:

      • There is an accessible toilet, which clients can be shown to by a staff member as the signage for this is not currently on the outer door.
    • Sensory options:

      • The client areas within the building are well lit, with visually contrasting walls and doors throughout which aid in navigation for all, including access visitors who have a visual impairment.
    • Surfaces:

      • Ground and floor surfaces throughout Enable are level and slip resistant. There are no rugs or mats.
      • The floor surface covering is plain and clear.
      • Tactile indicators are not installed on the accessible route
      • There are no lifts in the building.
    • Stairs or Steps:

      • There is no lift and facilities upstairs include offices and meeting rooms. The public do not need to use the stairs. If meetings require an accessible route for an attendee, it will be held in alternative premises.
      • There is a handrail located on at least one or both sides of the stairs.
    • Accessible Reception/ Counter / Ticket Sales

      • The receptionist is at a desk with higher reception shelf and also an open area for visibility for any clients in a wheelchair. Should any forms require completion (usually done prior to arrival) this can be done on a clipboard as there is no accessible desk access.
      • There is a counter located on the accessible route.
      • The counter is accessible and has a clear space of 1200mm x 1200mm in front.
      • There is at least one seat (with an armrest on at least one side and a usable seat height) available to use while waiting.
      • There is a private room or quieter area available to use for communication or personal requirements.
      • There is an accessible buzzer/bell/alerting device to attract staff attention at the counter
      • There is a telephone available for the access customer to use.
    • Accessible Toilets:

      • There is direct access to an accessible toilet.
      • Through double doors which can both be held back in place, off main reception area.
      • All gender accessible toilets are in a self-contained compartment with full privacy.
      • The toilet seat lid can act as a back rest.
      • The toilet pan provides a stable base to transfer from.
      • The accessible toilet is a minimum of 1600mm wide x 1900mm long.
    • Places of assembly, entertainment and recreation:

      • There are smaller meeting rooms available on the ground floor, which are used for meetings between clients, therapists and technicians. Should space be required for large meetings such as training events etc. other premises with lift access or at ground floor level are used, since the meeting rooms in this building are on the first floor (stair access only).
      • Meeting rooms are on the accessible route.
      • There are drinking fountains available.
      • There is level access and floor space for wheelchair users to be seated with the general audience.
      • There is direct access to an accessible toilet.
    • Designated Accessible Areas:

      • There is a tar sealed area with small berm out in the car park for support animals (eg.guide, hearing or mobility dogs) if required.
      • There is no grassed area for support animals (e.g. guide, hearing or mobility dogs).
  • Getting out safely:

      • Enable has a strong commitment to Health and Safety practices. Assessors and visitors to the equipment store are provided with high visibility vests to wear during their visit. Signage throughout the building uses symbols and signs to inform all people on site where the exits are located.
      • The emergency exits are accessible and hazard free.
      • There are visual fire alerting devices.
      • There are audible fire alerting devices.
      • Assembly areas (e.g. evacuation point) are on the accessible route.

Hearing

Silver

These are the features that the business provides to create a positive accessible experience for customers or visitors who are Deaf or have a hearing impairment.

  • Getting ready to go:

    • The website:

      • www.enable.co.nz
      • Information on Enable New Zealand's services is easy to find. There is a site map that may be useful to see an overview of the website pages at a single glance.
    • Brochures:

      • A range of brochures are available on Enable New Zealand's different services plus helpful information for visitors.
      • Exterior signage on the building is visible on approach.
  • Arriving and Getting In:

    • Bus Stop:

      • The nearest bus stop is more than 500m away on Colombo Street.
      • The bus stop number is 28
      • The bus route is Blueline
    • Car parking:

      • The car park is spacious for both accessible parks and larger vehicles such as mobility taxis. There is an overhanging canopy at the front entrance. There is no specific signage saying this is a drop off area in the event of wet weather.
    • Drop off/pick up zone:

      • Currently, there is no designated drop off/pick up zone.
      • The kerbside is not under the control of the business.
      • There are no fixed ramps to the site.
    • The identified accessible route to the site:

      • There are no obstacles along the accessible route to the site. There are no tactile indicators.
    • The main entrance into the site:

      • There are large automatic sliding doors leading into the reception area of the facility from the car parking area. This area is under a canopy and the entrance is visible from the road.
    • Main entrance signage:

      • The main entrance is on the accessible route to the right of the accessible car parks.
    • Main entrance doorways (this includes gates and turnstiles)

      • The automatic doors into the building have visibility markings that provide strong colour contrast from the surroundings and open as the user approaches, staying open for longer than 5 seconds (or time to clear door).
  • Getting around within the site:

    • Customer Service:

      • Staff seen here are all helpful and have good awareness of needs to clients with accessibility needs.
      • There are staff available to help with any access enquiries.
      • All support animals are welcomed on premises (e.g. guide, hearing or mobility dogs etc).
    • Communicating Accessibly:

      • There is information available on DVDs.
      • There is information available on DVDs using captions and NZ Sign Language.
      • Information can be sent out via email.
    • The identified accessible route within the site:

      • The environment is welcoming and fully accessible for all users of the Enable services. The corridors are wide and allow for multiple people to pass with sufficient space for those using mobility equipment to manoeuvre easily. There are no obstacles on the accessible route for people who have a visual impairment.
      • The accessible route within the site has a minimum width of 1200mm.
      • You can access all facilities and services within from this accessible route.
      • Lighting levels on this accessible route offer good visibility and viewing.
      • The layout suggests a welcoming physical environment (e.g. mobile floor stands provide unimpeded travel, or outdoor environment surfaces are well maintained).
    • Signage within the site:

      • There is an accessible toilet, which clients can be shown to by a staff member as the signage for this is not currently on the outer door.
    • Sensory options:

      • The client areas within the building are well lit, with visually contrasting walls and doors throughout which aid in navigation for all, including access visitors who have a visual impairment.
    • Surfaces:

      • Ground and floor surfaces throughout Enable are level and slip resistant. There are no rugs or mats.
      • There are no lifts in the building.
    • Stairs or Steps:

      • There is no lift and facilities upstairs include offices and meeting rooms. The public do not need to use the stairs. If meetings require an accessible route for an attendee, it will be held in alternative premises.
      • There is a handrail located on at least one or both sides of the stairs.
    • Accessible Reception/ Counter / Ticket Sales

      • The receptionist is at a desk with higher reception shelf and also an open area for visibility for any clients in a wheelchair. Should any forms require completion (usually done prior to arrival) this can be done on a clipboard as there is no accessible desk access.
      • There is a counter located on the accessible route.
      • The counter is accessible and has a clear space of 1200mm x 1200mm in front.
      • There is at least one seat (with an armrest on at least one side and a usable seat height) available to use while waiting.
      • There is a private room or quieter area available to use for communication or personal requirements.
      • There is an accessible buzzer/bell/alerting device to attract staff attention at the counter
      • There is a telephone available for the access customer to use.
    • Accessible Toilets:

      • There is direct access to an accessible toilet.
      • Through double doors which can both be held back in place, off main reception area.
      • All gender accessible toilets are in a self-contained compartment with full privacy.
      • The toilet seat lid can act as a back rest.
      • The toilet pan provides a stable base to transfer from.
      • The accessible toilet is a minimum of 1600mm wide x 1900mm long.
    • Places of assembly, entertainment and recreation:

      • There are smaller meeting rooms available on the ground floor, which are used for meetings between clients, therapists and technicians. Should space be required for large meetings such as training events etc. other premises with lift access or at ground floor level are used, since the meeting rooms in this building are on the first floor (stair access only).
      • Meeting rooms are on the accessible route.
      • There are drinking fountains available.
      • There is direct access to an accessible toilet.
    • Designated Accessible Areas:

      • There is a tar sealed area with small berm out in the car park for support animals (eg.guide, hearing or mobility dogs) if required.
      • There is no grassed area for support animals (e.g. guide, hearing or mobility dogs).
  • Getting out safely:

      • Enable has a strong commitment to Health and Safety practices. Assessors and visitors to the equipment store are provided with high visibility vests to wear during their visit. Signage throughout the building uses symbols and signs to inform all people on site where the exits are located.
      • The emergency exits are accessible and hazard free.
      • There are audible fire alerting devices.
      • Assembly areas (e.g. evacuation point) are on the accessible route.

Mobility

Silver

These are the features that the business provides to create a positive accessible experience for customers or visitors with a mobility impairment.

  • Getting ready to go:

    • The website:

      • www.enable.co.nz
      • Information on Enable New Zealand's services is easy to find. There is a site map that may be useful to see an overview of the website pages at a single glance.
    • Brochures:

      • A range of brochures are available on Enable New Zealand's different services plus helpful information for visitors.
      • Exterior signage on the building is visible on approach.
  • Arriving and Getting In:

    • Bus Stop:

      • The nearest bus stop is more than 500m away on Colombo Street.
      • The bus stop number is 28
      • The bus route is Blueline
    • Car parking:

      • The car park is spacious for both accessible parks and larger vehicles such as mobility taxis. There is an overhanging canopy at the front entrance. There is no specific signage saying this is a drop off area in the event of wet weather.
      • There is accessible car parking.
      • There is no shelter over the accessible car parking.
    • Drop off/pick up zone:

      • Currently, there is no designated drop off/pick up zone.
      • The kerbside is not under the control of the business.
      • There are no fixed ramps to the site.
    • The identified accessible route to the site:

      • There are no obstacles along the accessible route to the site. There are no tactile indicators.
      • The accessible route to the site has a minimum width of 1200mm.
    • The main entrance into the site:

      • There are large automatic sliding doors leading into the reception area of the facility from the car parking area. This area is under a canopy and the entrance is visible from the road.
    • Main entrance signage:

      • The main entrance is on the accessible route to the right of the accessible car parks.
    • Main entrance doorways (this includes gates and turnstiles)

      • The automatic doors into the building have visibility markings that provide strong colour contrast from the surroundings and open as the user approaches, staying open for longer than 5 seconds (or time to clear door).
  • Getting around within the site:

    • Customer Service:

      • Staff seen here are all helpful and have good awareness of needs to clients with accessibility needs.
      • There are staff available to help with any access enquiries.
      • There are wheelchairs available.
      • There are walkers available.
      • These include zimmer frames and walking sticks
      • All support animals are welcomed on premises (e.g. guide, hearing or mobility dogs etc).
    • The identified accessible route within the site:

      • The environment is welcoming and fully accessible for all users of the Enable services. The corridors are wide and allow for multiple people to pass with sufficient space for those using mobility equipment to manoeuvre easily. There are no obstacles on the accessible route for people who have a visual impairment.
      • The accessible route within the site has a minimum width of 1200mm.
      • You can access all facilities and services within from this accessible route.
      • Lighting levels on this accessible route offer good visibility and viewing.
      • The layout suggests a welcoming physical environment (e.g. mobile floor stands provide unimpeded travel, or outdoor environment surfaces are well maintained).
    • Signage within the site:

      • There is an accessible toilet, which clients can be shown to by a staff member as the signage for this is not currently on the outer door.
    • Sensory options:

      • The client areas within the building are well lit, with visually contrasting walls and doors throughout which aid in navigation for all, including access visitors who have a visual impairment.
    • Surfaces:

      • Ground and floor surfaces throughout Enable are level and slip resistant. There are no rugs or mats.
      • Easy movement around the site due to short cut carpet pile.
      • There are no lifts in the building.
    • Stairs or Steps:

      • There is no lift and facilities upstairs include offices and meeting rooms. The public do not need to use the stairs. If meetings require an accessible route for an attendee, it will be held in alternative premises.
      • There is a handrail located on at least one or both sides of the stairs.
    • Accessible Reception/ Counter / Ticket Sales

      • The receptionist is at a desk with higher reception shelf and also an open area for visibility for any clients in a wheelchair. Should any forms require completion (usually done prior to arrival) this can be done on a clipboard as there is no accessible desk access.
      • There is a counter located on the accessible route.
      • The counter is accessible and has a clear space of 1200mm x 1200mm in front.
      • There is no access space at the service or reception counter.
      • There is at least one seat (with an armrest on at least one side and a usable seat height) available to use while waiting.
      • There is a private room or quieter area available to use for communication or personal requirements.
      • There is an accessible buzzer/bell/alerting device to attract staff attention at the counter
      • There is a telephone available for the access customer to use.
    • Accessible Toilets:

      • There is direct access to an accessible toilet.
      • Through double doors which can both be held back in place, off main reception area.
      • All gender accessible toilets are in a self-contained compartment with full privacy.
      • The toilet seat lid can act as a back rest.
      • The toilet pan provides a stable base to transfer from.
      • The accessible toilet is a minimum of 1600mm wide x 1900mm long.
      • The washbasin is reachable from the toilet seat.
    • Places of assembly, entertainment and recreation:

      • There are smaller meeting rooms available on the ground floor, which are used for meetings between clients, therapists and technicians. Should space be required for large meetings such as training events etc. other premises with lift access or at ground floor level are used, since the meeting rooms in this building are on the first floor (stair access only).
      • Meeting rooms are on the accessible route.
      • There are drinking fountains available.
      • There is level access and floor space for wheelchair users to be seated with the general audience.
      • There is direct access to an accessible toilet.
    • Designated Accessible Areas:

      • There is a tar sealed area with small berm out in the car park for support animals (eg.guide, hearing or mobility dogs) if required.
      • There is no grassed area for support animals (e.g. guide, hearing or mobility dogs).
  • Getting out safely:

      • Enable has a strong commitment to Health and Safety practices. Assessors and visitors to the equipment store are provided with high visibility vests to wear during their visit. Signage throughout the building uses symbols and signs to inform all people on site where the exits are located.
      • The emergency exits are accessible and hazard free.
      • There are audible fire alerting devices.
      • Assembly areas (e.g. evacuation point) are on the accessible route.

Parents

Silver

These are the features that the business provides to create a positive accessible experience for customers or visitors with young children.

  • Getting ready to go:

    • The website:

      • www.enable.co.nz
      • Information on Enable New Zealand's services is easy to find. There is a site map that may be useful to see an overview of the website pages at a single glance.
    • Brochures:

      • A range of brochures are available on Enable New Zealand's different services plus helpful information for visitors.
      • Exterior signage on the building is visible on approach.
  • Arriving and Getting In:

    • Bus Stop:

      • The nearest bus stop is more than 500m away on Colombo Street.
      • The bus stop number is 28
      • The bus route is Blueline
    • Car parking:

      • The car park is spacious for both accessible parks and larger vehicles such as mobility taxis. There is an overhanging canopy at the front entrance. There is no specific signage saying this is a drop off area in the event of wet weather.
    • Drop off/pick up zone:

      • Currently, there is no designated drop off/pick up zone.
      • The kerbside is not under the control of the business.
      • There are no fixed ramps to the site.
    • The identified accessible route to the site:

      • There are no obstacles along the accessible route to the site. There are no tactile indicators.
    • The main entrance into the site:

      • There are large automatic sliding doors leading into the reception area of the facility from the car parking area. This area is under a canopy and the entrance is visible from the road.
    • Main entrance signage:

      • The main entrance is on the accessible route to the right of the accessible car parks.
    • Main entrance doorways (this includes gates and turnstiles)

      • The automatic doors into the building have visibility markings that provide strong colour contrast from the surroundings and open as the user approaches, staying open for longer than 5 seconds (or time to clear door).
  • Getting around within the site:

    • Customer Service:

      • Staff seen here are all helpful and have good awareness of needs to clients with accessibility needs.
      • There are staff available to help with any access enquiries.
      • There are wheelchairs available.
      • There are walkers available.
      • These include zimmer frames and walking sticks
      • All support animals are welcomed on premises (e.g. guide, hearing or mobility dogs etc).
    • The identified accessible route within the site:

      • The environment is welcoming and fully accessible for all users of the Enable services. The corridors are wide and allow for multiple people to pass with sufficient space for those using mobility equipment to manoeuvre easily. There are no obstacles on the accessible route for people who have a visual impairment.
      • The accessible route within the site has a minimum width of 1200mm.
      • You can access all facilities and services within from this accessible route.
      • Lighting levels on this accessible route offer good visibility and viewing.
      • The layout suggests a welcoming physical environment (e.g. mobile floor stands provide unimpeded travel, or outdoor environment surfaces are well maintained).
    • Signage within the site:

      • There is an accessible toilet, which clients can be shown to by a staff member as the signage for this is not currently on the outer door.
    • Sensory options:

      • The client areas within the building are well lit, with visually contrasting walls and doors throughout which aid in navigation for all, including access visitors who have a visual impairment.
    • Surfaces:

      • Ground and floor surfaces throughout Enable are level and slip resistant. There are no rugs or mats.
      • Easy movement around the site due to short cut carpet pile.
      • There are no lifts in the building.
    • Stairs or Steps:

      • There is no lift and facilities upstairs include offices and meeting rooms. The public do not need to use the stairs. If meetings require an accessible route for an attendee, it will be held in alternative premises.
      • There is a handrail located on at least one or both sides of the stairs.
    • Accessible Reception/ Counter / Ticket Sales

      • The receptionist is at a desk with higher reception shelf and also an open area for visibility for any clients in a wheelchair. Should any forms require completion (usually done prior to arrival) this can be done on a clipboard as there is no accessible desk access.
      • There is a counter located on the accessible route.
      • The counter is accessible and has a clear space of 1200mm x 1200mm in front.
      • There is no access space at the service or reception counter.
      • There is at least one seat (with an armrest on at least one side and a usable seat height) available to use while waiting.
      • There is a private room or quieter area available to use for communication or personal requirements.
      • There is an accessible buzzer/bell/alerting device to attract staff attention at the counter
      • There is a telephone available for the access customer to use.
    • Accessible Toilets:

      • There is direct access to an accessible toilet.
      • Through double doors which can both be held back in place, off main reception area.
      • All gender accessible toilets are in a self-contained compartment with full privacy.
      • The toilet seat lid can act as a back rest.
      • The toilet pan provides a stable base to transfer from.
      • The accessible toilet is a minimum of 1600mm wide x 1900mm long.
    • Places of assembly, entertainment and recreation:

      • There are smaller meeting rooms available on the ground floor, which are used for meetings between clients, therapists and technicians. Should space be required for large meetings such as training events etc. other premises with lift access or at ground floor level are used, since the meeting rooms in this building are on the first floor (stair access only).
      • Meeting rooms are on the accessible route.
      • There are drinking fountains available.
      • There is level access and floor space for wheelchair users to be seated with the general audience.
      • There is direct access to an accessible toilet.
    • Designated Accessible Areas:

      • There is a tar sealed area with small berm out in the car park for support animals (eg.guide, hearing or mobility dogs) if required.
      • There is no grassed area for support animals (e.g. guide, hearing or mobility dogs).
  • Getting out safely:

      • Enable has a strong commitment to Health and Safety practices. Assessors and visitors to the equipment store are provided with high visibility vests to wear during their visit. Signage throughout the building uses symbols and signs to inform all people on site where the exits are located.
      • The emergency exits are accessible and hazard free.
      • There are audible fire alerting devices.
      • Assembly areas (e.g. evacuation point) are on the accessible route.

Learning & Intellectual

Silver

These are the features that the business provides to create a positive accessible experience for customers or visitors with a learning or intellectual impairment.

  • Getting ready to go:

    • The website:

      • www.enable.co.nz
      • Information on Enable New Zealand's services is easy to find. There is a site map that may be useful to see an overview of the website pages at a single glance.
    • Brochures:

      • A range of brochures are available on Enable New Zealand's different services plus helpful information for visitors.
      • A large print brochure is available upon request.
      • Exterior signage on the building is visible on approach.
  • Arriving and Getting In:

    • Bus Stop:

      • The nearest bus stop is more than 500m away on Colombo Street.
      • The bus stop number is 28
      • The bus route is Blueline
    • Car parking:

      • The car park is spacious for both accessible parks and larger vehicles such as mobility taxis. There is an overhanging canopy at the front entrance. There is no specific signage saying this is a drop off area in the event of wet weather.
    • Drop off/pick up zone:

      • Currently, there is no designated drop off/pick up zone.
      • The kerbside is not under the control of the business.
      • There are no fixed ramps to the site.
    • The identified accessible route to the site:

      • There are no obstacles along the accessible route to the site. There are no tactile indicators.
      • The accessible route to the site has a minimum width of 1200mm.
    • The main entrance into the site:

      • There are large automatic sliding doors leading into the reception area of the facility from the car parking area. This area is under a canopy and the entrance is visible from the road.
    • Main entrance signage:

      • The main entrance is on the accessible route to the right of the accessible car parks.
    • Main entrance doorways (this includes gates and turnstiles)

      • The automatic doors into the building have visibility markings that provide strong colour contrast from the surroundings and open as the user approaches, staying open for longer than 5 seconds (or time to clear door).
  • Getting around within the site:

    • Customer Service:

      • Staff seen here are all helpful and have good awareness of needs to clients with accessibility needs.
      • There are staff available to help with any access enquiries.
      • All support animals are welcomed on premises (e.g. guide, hearing or mobility dogs etc).
    • Communicating Accessibly:

      • There is information available on DVDs.
      • There is information available on DVDs using captions and NZ Sign Language.
      • There is large print information available.
    • The identified accessible route within the site:

      • The environment is welcoming and fully accessible for all users of the Enable services. The corridors are wide and allow for multiple people to pass with sufficient space for those using mobility equipment to manoeuvre easily. There are no obstacles on the accessible route for people who have a visual impairment.
      • The accessible route within the site has a minimum width of 1200mm.
      • You can access all facilities and services within from this accessible route.
      • Lighting levels on this accessible route offer good visibility and viewing.
      • The layout suggests a welcoming physical environment (e.g. mobile floor stands provide unimpeded travel, or outdoor environment surfaces are well maintained).
    • Signage within the site:

      • There is an accessible toilet, which clients can be shown to by a staff member as the signage for this is not currently on the outer door.
    • Sensory options:

      • The client areas within the building are well lit, with visually contrasting walls and doors throughout which aid in navigation for all, including access visitors who have a visual impairment.
    • Surfaces:

      • Ground and floor surfaces throughout Enable are level and slip resistant. There are no rugs or mats.
      • The floor surface covering is plain and clear.
      • There are no lifts in the building.
    • Stairs or Steps:

      • There is no lift and facilities upstairs include offices and meeting rooms. The public do not need to use the stairs. If meetings require an accessible route for an attendee, it will be held in alternative premises.
      • There is a handrail located on at least one or both sides of the stairs.
    • Accessible Reception/ Counter / Ticket Sales

      • The receptionist is at a desk with higher reception shelf and also an open area for visibility for any clients in a wheelchair. Should any forms require completion (usually done prior to arrival) this can be done on a clipboard as there is no accessible desk access.
      • There is a counter located on the accessible route.
      • The counter is accessible and has a clear space of 1200mm x 1200mm in front.
      • There is at least one seat (with an armrest on at least one side and a usable seat height) available to use while waiting.
      • There is a private room or quieter area available to use for communication or personal requirements.
      • There is an accessible buzzer/bell/alerting device to attract staff attention at the counter
      • There is a telephone available for the access customer to use.
    • Accessible Toilets:

      • There is direct access to an accessible toilet.
      • Through double doors which can both be held back in place, off main reception area.
      • All gender accessible toilets are in a self-contained compartment with full privacy.
      • The toilet seat lid can act as a back rest.
      • The toilet pan provides a stable base to transfer from.
      • The accessible toilet is a minimum of 1600mm wide x 1900mm long.
    • Places of assembly, entertainment and recreation:

      • There are smaller meeting rooms available on the ground floor, which are used for meetings between clients, therapists and technicians. Should space be required for large meetings such as training events etc. other premises with lift access or at ground floor level are used, since the meeting rooms in this building are on the first floor (stair access only).
      • Meeting rooms are on the accessible route.
      • There are drinking fountains available.
      • There is level access and floor space for wheelchair users to be seated with the general audience.
      • There is direct access to an accessible toilet.
    • Designated Accessible Areas:

      • There is a tar sealed area with small berm out in the car park for support animals (eg.guide, hearing or mobility dogs) if required.
      • There is no grassed area for support animals (e.g. guide, hearing or mobility dogs).
  • Getting out safely:

      • Enable has a strong commitment to Health and Safety practices. Assessors and visitors to the equipment store are provided with high visibility vests to wear during their visit. Signage throughout the building uses symbols and signs to inform all people on site where the exits are located.
      • The emergency exits are accessible and hazard free.
      • There are visual fire alerting devices.
      • There are audible fire alerting devices.
      • Assembly areas (e.g. evacuation point) are on the accessible route.