Breadcrumbs

Enable New Zealand - Hamilton

Contact Information

Enable New Zealand - Hamilton
8 Clow Place, PO Box 5744, Melville, Hamilton 3242
-37.808290,175.266948
Phone: 06 353 5800
Fax: Not available
www.enable.co.nz

Accessibility Report

Summary

Gold

Enable NZ provides equipment and servicing for access customers. The Hamilton office has a team of Service and Maintenance people that provide a friendly, courteous service to ensure the access customers needs are attended to. The offices are located in a large warehouse in the Industrial area off Gallagher Drive in the south of Hamilton, just a few short minutes from Waikato Hospital.

View the full accessibility report for Enable New Zealand - Hamilton.

Ratings by Access Group

The Be. Welcome Assessment rates the accessibility of the organisation in each of the following 5 access groups, as well as providing an overall rating:

Overall Rating
Gold 84%
Vision
Gold 87%
Hearing
Gold 85%
Mobility
Gold 86%
Parents
Gold 86%
Learning & Intellectual
Gold 87%

Vision

Gold

These are the features that the business provides to create a positive accessible experience for customers or visitors with a vision impairment.

  • Getting ready to go:

    • The website:

      • www.enable.co.nz
      • Information on Enable New Zealand's services is easy to find. There is a site map that may be useful to see an overview of the website pages at a single glance.
    • Brochures:

      • A range of brochures are available on Enable New Zealand's different services plus helpful information for visitors.
      • A large print brochure is available upon request.
      • Exterior signage on the building is visible on approach.
  • Arriving and Getting In:

    • Bus Stop:

      • The nearest bus stop is located outside Gallagher Group Ltd on Kahikatea Drive, approximately 350m from Enable New Zealand Ltd. As the area surrounding Enable New Zealand is a new Industrial area, footpaths are not readily connected to Enable, and some road use may be required.
      • The bus route that uses the nearest bus stop is the Orbitor Clockwise
      • There is seating and shelter at the bus stop.
    • Car parking:

      • Accessible car parking is clearly visible from the entrance to the carpark. The mobility parking spaces are located next to the building, to the left of the main entrance.
      • There is accessible car parking.
      • The accessible parking is easy to find and well sign posted.
      • There is no shelter over the accessible car parking.
      • An asphaltic concrete ramp is provided to gain access from the car park to the building. It is designed as a type of platform which allows access from all sides and therefore all carparks.
    • The identified accessible route to the site:

      • The car park is compact (or large enough!) to provide visual access with minimal conflict with vehicles. Signage gives a clear understanding as to where to go if dropping off equipment no longer required.
      • The accessible route to the site has a minimum width of 1200mm.
      • There are no tactile indicators installed to help navigate to the main entrance.
    • The main entrance into the site:

      • A ramp and signage provides clear guidance to the main entrance. The accessible car parks are located directly to the left of the main entrance, providing safe access without conflict of other vehicles.
    • Main entrance signage:

      • A large Entrance Sign to the right of the main entrance is at a good height so is visible when entering the car park.
    • Main entrance doorways (this includes gates and turnstiles)

      • An asphaltic concrete ramp is provided to gain access from the car park to the building. It is designed as a type of platform which allows access from all sides and therefore all car parks. The door itself is an automatic sensor door that opens at shallow approaches. This is useful when accessing from the accessibility parking spaces.
      • Ramps exist for thresholds greater than 20mm.
  • Getting around within the site:

    • Customer Service:

      • Enable NZ staff at the Hamilton office are very friendly and helpful. The reception is usually manned, but if not, a video camera alerts the staff in the workshop that someone is there. A technician is always available for 'drop in' visits.
      • There are staff available to help with any access enquiries.
      • All support animals are welcomed on premises (e.g. guide, hearing or mobility dogs etc).
    • Communicating Accessibly:

      • A reference library is available through the head office in Palmerston North. Access is available through the website.
    • The identified accessible route within the site:

      • A clear access route from the main reception to the workshop at the rear is well defined. Black and yellow guidance indicators have been installed to highlight the safe, clear route.
      • The accessible route within the site has a minimum width of 1200mm.
      • Any permanently fixed objects are detectable by a person using a cane.
      • You can access all facilities and services within from this accessible route.
      • Lighting levels on this accessible route offer good visibility and viewing.
      • The layout suggests a welcoming physical environment (e.g. mobile floor stands provide unimpeded travel, or outdoor environment surfaces are well maintained).
    • Signage within the site:

      • Visitors to the site are accompanied by a staff member due to health and safety requirements. The staff member helps guide visitors around the site, and signage compliments this staff support.
    • Sensory options:

      • The building is basically a large warehouse. Meeting rooms are at the front near the main reception and is carpeted and walls are lined to reduce noise levels. Artificial lighting is complimented by natural lighting with Perspex installed.
      • Braille or tactile methods are used to help indicate location.
    • Surfaces:

      • The floor surface of Enable NZ Hamilton is of a good quality. Carpet is in the main reception and meeting rooms to control noise, while the workshop is a dull concrete surface which reduces glare.
      • The floor surface covering is plain and clear.
      • Tactile indicators are installed on accessible route
    • Accessible Reception/ Counter / Ticket Sales

      • The main reception area is very well set for access. The door automatically opens into the reception area. A staff member is usually available, but if the reception is unmanned, a camera detects a person waiting. A bell is located at a good wheelchair height so is easily accessible. Sofas are available for waiting and these are raised to improve seating requirements.
      • There is a counter located on the accessible route.
      • The counter is accessible and has a clear space of 1200mm x 1200mm in front.
      • There is at least one seat (with an armrest on at least one side and a usable seat height) available to use while waiting.
      • There is a private room or quieter area available to use for communication or personal requirements.
      • There is an accessible buzzer/bell/alerting device to attract staff attention at the counter
      • There is a telephone available for the access customer to use.
    • Accessible Toilets:

      • An accessible toilet is located between the main reception and the workshop/storage area of the building. A separate non accessible shower is available so the room can double as a changing room for staff.
      • The accessible toilet is located between the reception area and the workshop.
      • All gender accessible toilets are in a self-contained compartment with full privacy.
      • The toilet seat lid can act as a back rest.
      • The toilet pan provides a stable base to transfer from.
      • The accessible toilet is a minimum of 1600mm wide x 1900mm long.
    • Places of assembly, entertainment and recreation:

      • Meeting rooms are on the accessible route.
      • There is level access and floor space for wheelchair users to be seated with the general audience.
      • There is direct access to an accessible toilet.
  • Getting out safely:

      • Enable New Zealand takes Health and Safety seriously. Staff receive regular health and Safety training and a Fire Procedures Sign is installed in the formal meeting room. As part of the Health and Safety Policy, all visitors and staff are required to wear toe covering shoes, and protectors are provided if necessary.
      • The emergency exits are accessible and hazard free.
      • All fire/smoke doors can stay open automatically during an emergency.
      • There are audible fire alerting devices.
      • Assembly areas (e.g. evacuation point) are on the accessible route.

Hearing

Gold

These are the features that the business provides to create a positive accessible experience for customers or visitors who are Deaf or have a hearing impairment.

  • Getting ready to go:

    • The website:

      • www.enable.co.nz
      • Information on Enable New Zealand's services is easy to find. There is a site map that may be useful to see an overview of the website pages at a single glance.
    • Brochures:

      • A range of brochures are available on Enable New Zealand's different services plus helpful information for visitors.
      • Exterior signage on the building is visible on approach.
  • Arriving and Getting In:

    • Bus Stop:

      • The nearest bus stop is located outside Gallagher Group Ltd on Kahikatea Drive, approximately 350m from Enable New Zealand Ltd. As the area surrounding Enable New Zealand is a new Industrial area, footpaths are not readily connected to Enable, and some road use may be required.
      • The bus route that uses the nearest bus stop is the Orbitor Clockwise
      • There is seating and shelter at the bus stop.
    • Car parking:

      • Accessible car parking is clearly visible from the entrance to the carpark. The mobility parking spaces are located next to the building, to the left of the main entrance.
      • An asphaltic concrete ramp is provided to gain access from the car park to the building. It is designed as a type of platform which allows access from all sides and therefore all carparks.
    • The identified accessible route to the site:

      • The car park is compact (or large enough!) to provide visual access with minimal conflict with vehicles. Signage gives a clear understanding as to where to go if dropping off equipment no longer required.
    • The main entrance into the site:

      • A ramp and signage provides clear guidance to the main entrance. The accessible car parks are located directly to the left of the main entrance, providing safe access without conflict of other vehicles.
    • Main entrance signage:

      • A large Entrance Sign to the right of the main entrance is at a good height so is visible when entering the car park.
    • Main entrance doorways (this includes gates and turnstiles)

      • An asphaltic concrete ramp is provided to gain access from the car park to the building. It is designed as a type of platform which allows access from all sides and therefore all car parks. The door itself is an automatic sensor door that opens at shallow approaches. This is useful when accessing from the accessibility parking spaces.
      • Ramps exist for thresholds greater than 20mm.
  • Getting around within the site:

    • Customer Service:

      • Enable NZ staff at the Hamilton office are very friendly and helpful. The reception is usually manned, but if not, a video camera alerts the staff in the workshop that someone is there. A technician is always available for 'drop in' visits.
      • There are staff available to help with any access enquiries.
      • All support animals are welcomed on premises (e.g. guide, hearing or mobility dogs etc).
    • Communicating Accessibly:

      • Information can be sent out via email.
      • A reference library is available through the head office in Palmerston North. Access is available through the website.
    • The identified accessible route within the site:

      • A clear access route from the main reception to the workshop at the rear is well defined. Black and yellow guidance indicators have been installed to highlight the safe, clear route.
      • The accessible route within the site has a minimum width of 1200mm.
      • You can access all facilities and services within from this accessible route.
      • Lighting levels on this accessible route offer good visibility and viewing.
      • The layout suggests a welcoming physical environment (e.g. mobile floor stands provide unimpeded travel, or outdoor environment surfaces are well maintained).
    • Signage within the site:

      • Visitors to the site are accompanied by a staff member due to health and safety requirements. The staff member helps guide visitors around the site, and signage compliments this staff support.
    • Sensory options:

      • The building is basically a large warehouse. Meeting rooms are at the front near the main reception and is carpeted and walls are lined to reduce noise levels. Artificial lighting is complimented by natural lighting with Perspex installed.
      • The environment is prone to an echo.
    • Surfaces:

      • The floor surface of Enable NZ Hamilton is of a good quality. Carpet is in the main reception and meeting rooms to control noise, while the workshop is a dull concrete surface which reduces glare.
    • Accessible Reception/ Counter / Ticket Sales

      • The main reception area is very well set for access. The door automatically opens into the reception area. A staff member is usually available, but if the reception is unmanned, a camera detects a person waiting. A bell is located at a good wheelchair height so is easily accessible. Sofas are available for waiting and these are raised to improve seating requirements.
      • There is a counter located on the accessible route.
      • The counter is accessible and has a clear space of 1200mm x 1200mm in front.
      • There is at least one seat (with an armrest on at least one side and a usable seat height) available to use while waiting.
      • There is a private room or quieter area available to use for communication or personal requirements.
      • There is an accessible buzzer/bell/alerting device to attract staff attention at the counter
      • There is a telephone available for the access customer to use.
    • Accessible Toilets:

      • An accessible toilet is located between the main reception and the workshop/storage area of the building. A separate non accessible shower is available so the room can double as a changing room for staff.
      • The accessible toilet is located between the reception area and the workshop.
      • All gender accessible toilets are in a self-contained compartment with full privacy.
      • The toilet seat lid can act as a back rest.
      • The toilet pan provides a stable base to transfer from.
      • The accessible toilet is a minimum of 1600mm wide x 1900mm long.
    • Places of assembly, entertainment and recreation:

      • Meeting rooms are on the accessible route.
      • There is direct access to an accessible toilet.
      • There are assistive listening systems provided.
  • Getting out safely:

      • Enable New Zealand takes Health and Safety seriously. Staff receive regular health and Safety training and a Fire Procedures Sign is installed in the formal meeting room. As part of the Health and Safety Policy, all visitors and staff are required to wear toe covering shoes, and protectors are provided if necessary.
      • The emergency exits are accessible and hazard free.
      • All fire/smoke doors can stay open automatically during an emergency.
      • There are audible fire alerting devices.
      • Assembly areas (e.g. evacuation point) are on the accessible route.

Mobility

Gold

These are the features that the business provides to create a positive accessible experience for customers or visitors with a mobility impairment.

  • Getting ready to go:

    • The website:

      • www.enable.co.nz
      • Information on Enable New Zealand's services is easy to find. There is a site map that may be useful to see an overview of the website pages at a single glance.
    • Brochures:

      • A range of brochures are available on Enable New Zealand's different services plus helpful information for visitors.
      • Exterior signage on the building is visible on approach.
  • Arriving and Getting In:

    • Bus Stop:

      • The nearest bus stop is located outside Gallagher Group Ltd on Kahikatea Drive, approximately 350m from Enable New Zealand Ltd. As the area surrounding Enable New Zealand is a new Industrial area, footpaths are not readily connected to Enable, and some road use may be required.
      • The bus route that uses the nearest bus stop is the Orbitor Clockwise
      • There is seating and shelter at the bus stop.
    • Car parking:

      • Accessible car parking is clearly visible from the entrance to the carpark. The mobility parking spaces are located next to the building, to the left of the main entrance.
      • There is accessible car parking.
      • The accessible parking is easy to find and well sign posted.
      • There is no shelter over the accessible car parking.
      • An asphaltic concrete ramp is provided to gain access from the car park to the building. It is designed as a type of platform which allows access from all sides and therefore all carparks.
    • The identified accessible route to the site:

      • The car park is compact (or large enough!) to provide visual access with minimal conflict with vehicles. Signage gives a clear understanding as to where to go if dropping off equipment no longer required.
      • The accessible route to the site has a minimum width of 1200mm.
    • The main entrance into the site:

      • A ramp and signage provides clear guidance to the main entrance. The accessible car parks are located directly to the left of the main entrance, providing safe access without conflict of other vehicles.
    • Main entrance signage:

      • A large Entrance Sign to the right of the main entrance is at a good height so is visible when entering the car park.
    • Main entrance doorways (this includes gates and turnstiles)

      • An asphaltic concrete ramp is provided to gain access from the car park to the building. It is designed as a type of platform which allows access from all sides and therefore all car parks. The door itself is an automatic sensor door that opens at shallow approaches. This is useful when accessing from the accessibility parking spaces.
      • Ramps exist for thresholds greater than 20mm.
  • Getting around within the site:

    • Customer Service:

      • Enable NZ staff at the Hamilton office are very friendly and helpful. The reception is usually manned, but if not, a video camera alerts the staff in the workshop that someone is there. A technician is always available for 'drop in' visits.
      • There are staff available to help with any access enquiries.
      • There are wheelchairs available.
      • A variety of manual and power wheelchairs are available for use while at Enable New Zealand.
      • There are walkers available.
      • A variety of walking aids are available for use while at Enable New Zealand.
      • All support animals are welcomed on premises (e.g. guide, hearing or mobility dogs etc).
    • Communicating Accessibly:

      • A reference library is available through the head office in Palmerston North. Access is available through the website.
    • The identified accessible route within the site:

      • A clear access route from the main reception to the workshop at the rear is well defined. Black and yellow guidance indicators have been installed to highlight the safe, clear route.
      • The accessible route within the site has a minimum width of 1200mm.
      • You can access all facilities and services within from this accessible route.
      • Lighting levels on this accessible route offer good visibility and viewing.
      • The layout suggests a welcoming physical environment (e.g. mobile floor stands provide unimpeded travel, or outdoor environment surfaces are well maintained).
    • Signage within the site:

      • Visitors to the site are accompanied by a staff member due to health and safety requirements. The staff member helps guide visitors around the site, and signage compliments this staff support.
    • Sensory options:

      • The building is basically a large warehouse. Meeting rooms are at the front near the main reception and is carpeted and walls are lined to reduce noise levels. Artificial lighting is complimented by natural lighting with Perspex installed.
    • Surfaces:

      • The floor surface of Enable NZ Hamilton is of a good quality. Carpet is in the main reception and meeting rooms to control noise, while the workshop is a dull concrete surface which reduces glare.
      • Easy movement around the site due to short cut carpet pile.
    • Accessible Reception/ Counter / Ticket Sales

      • The main reception area is very well set for access. The door automatically opens into the reception area. A staff member is usually available, but if the reception is unmanned, a camera detects a person waiting. A bell is located at a good wheelchair height so is easily accessible. Sofas are available for waiting and these are raised to improve seating requirements.
      • There is a counter located on the accessible route.
      • The counter is accessible and has a clear space of 1200mm x 1200mm in front.
      • There is at least one access space at the service or reception counter.
      • There is at least one seat (with an armrest on at least one side and a usable seat height) available to use while waiting.
      • There is a private room or quieter area available to use for communication or personal requirements.
      • There is an accessible buzzer/bell/alerting device to attract staff attention at the counter
      • There is a telephone available for the access customer to use.
    • Accessible Toilets:

      • An accessible toilet is located between the main reception and the workshop/storage area of the building. A separate non accessible shower is available so the room can double as a changing room for staff.
      • The accessible toilet is located between the reception area and the workshop.
      • All gender accessible toilets are in a self-contained compartment with full privacy.
      • The toilet seat lid can act as a back rest.
      • The toilet pan provides a stable base to transfer from.
      • The accessible toilet is a minimum of 1600mm wide x 1900mm long.
      • The washbasin is reachable from the toilet seat.
    • Places of assembly, entertainment and recreation:

      • Meeting rooms are on the accessible route.
      • There is level access and floor space for wheelchair users to be seated with the general audience.
      • There is direct access to an accessible toilet.
  • Getting out safely:

      • Enable New Zealand takes Health and Safety seriously. Staff receive regular health and Safety training and a Fire Procedures Sign is installed in the formal meeting room. As part of the Health and Safety Policy, all visitors and staff are required to wear toe covering shoes, and protectors are provided if necessary.
      • The emergency exits are accessible and hazard free.
      • All fire/smoke doors can stay open automatically during an emergency.
      • There are audible fire alerting devices.
      • Assembly areas (e.g. evacuation point) are on the accessible route.

Parents

Gold

These are the features that the business provides to create a positive accessible experience for customers or visitors with young children.

  • Getting ready to go:

    • The website:

      • www.enable.co.nz
      • Information on Enable New Zealand's services is easy to find. There is a site map that may be useful to see an overview of the website pages at a single glance.
    • Brochures:

      • A range of brochures are available on Enable New Zealand's different services plus helpful information for visitors.
      • Exterior signage on the building is visible on approach.
  • Arriving and Getting In:

    • Bus Stop:

      • The nearest bus stop is located outside Gallagher Group Ltd on Kahikatea Drive, approximately 350m from Enable New Zealand Ltd. As the area surrounding Enable New Zealand is a new Industrial area, footpaths are not readily connected to Enable, and some road use may be required.
      • The bus route that uses the nearest bus stop is the Orbitor Clockwise
      • There is seating and shelter at the bus stop.
    • Car parking:

      • Accessible car parking is clearly visible from the entrance to the carpark. The mobility parking spaces are located next to the building, to the left of the main entrance.
      • An asphaltic concrete ramp is provided to gain access from the car park to the building. It is designed as a type of platform which allows access from all sides and therefore all carparks.
    • The identified accessible route to the site:

      • The car park is compact (or large enough!) to provide visual access with minimal conflict with vehicles. Signage gives a clear understanding as to where to go if dropping off equipment no longer required.
    • The main entrance into the site:

      • A ramp and signage provides clear guidance to the main entrance. The accessible car parks are located directly to the left of the main entrance, providing safe access without conflict of other vehicles.
    • Main entrance signage:

      • A large Entrance Sign to the right of the main entrance is at a good height so is visible when entering the car park.
    • Main entrance doorways (this includes gates and turnstiles)

      • An asphaltic concrete ramp is provided to gain access from the car park to the building. It is designed as a type of platform which allows access from all sides and therefore all car parks. The door itself is an automatic sensor door that opens at shallow approaches. This is useful when accessing from the accessibility parking spaces.
      • Ramps exist for thresholds greater than 20mm.
  • Getting around within the site:

    • Customer Service:

      • Enable NZ staff at the Hamilton office are very friendly and helpful. The reception is usually manned, but if not, a video camera alerts the staff in the workshop that someone is there. A technician is always available for 'drop in' visits.
      • There are staff available to help with any access enquiries.
      • There are wheelchairs available.
      • A variety of manual and power wheelchairs are available for use while at Enable New Zealand.
      • There are walkers available.
      • A variety of walking aids are available for use while at Enable New Zealand.
      • All support animals are welcomed on premises (e.g. guide, hearing or mobility dogs etc).
    • Communicating Accessibly:

      • A reference library is available through the head office in Palmerston North. Access is available through the website.
    • The identified accessible route within the site:

      • A clear access route from the main reception to the workshop at the rear is well defined. Black and yellow guidance indicators have been installed to highlight the safe, clear route.
      • The accessible route within the site has a minimum width of 1200mm.
      • You can access all facilities and services within from this accessible route.
      • Lighting levels on this accessible route offer good visibility and viewing.
      • The layout suggests a welcoming physical environment (e.g. mobile floor stands provide unimpeded travel, or outdoor environment surfaces are well maintained).
    • Signage within the site:

      • Visitors to the site are accompanied by a staff member due to health and safety requirements. The staff member helps guide visitors around the site, and signage compliments this staff support.
    • Sensory options:

      • The building is basically a large warehouse. Meeting rooms are at the front near the main reception and is carpeted and walls are lined to reduce noise levels. Artificial lighting is complimented by natural lighting with Perspex installed.
    • Surfaces:

      • The floor surface of Enable NZ Hamilton is of a good quality. Carpet is in the main reception and meeting rooms to control noise, while the workshop is a dull concrete surface which reduces glare.
      • Easy movement around the site due to short cut carpet pile.
    • Accessible Reception/ Counter / Ticket Sales

      • The main reception area is very well set for access. The door automatically opens into the reception area. A staff member is usually available, but if the reception is unmanned, a camera detects a person waiting. A bell is located at a good wheelchair height so is easily accessible. Sofas are available for waiting and these are raised to improve seating requirements.
      • There is a counter located on the accessible route.
      • The counter is accessible and has a clear space of 1200mm x 1200mm in front.
      • There is at least one access space at the service or reception counter.
      • There is at least one seat (with an armrest on at least one side and a usable seat height) available to use while waiting.
      • There is a private room or quieter area available to use for communication or personal requirements.
      • There is an accessible buzzer/bell/alerting device to attract staff attention at the counter
      • There is a telephone available for the access customer to use.
    • Accessible Toilets:

      • An accessible toilet is located between the main reception and the workshop/storage area of the building. A separate non accessible shower is available so the room can double as a changing room for staff.
      • The accessible toilet is located between the reception area and the workshop.
      • All gender accessible toilets are in a self-contained compartment with full privacy.
      • The toilet seat lid can act as a back rest.
      • The toilet pan provides a stable base to transfer from.
      • The accessible toilet is a minimum of 1600mm wide x 1900mm long.
    • Places of assembly, entertainment and recreation:

      • Meeting rooms are on the accessible route.
      • There is level access and floor space for wheelchair users to be seated with the general audience.
      • There is direct access to an accessible toilet.
  • Getting out safely:

      • Enable New Zealand takes Health and Safety seriously. Staff receive regular health and Safety training and a Fire Procedures Sign is installed in the formal meeting room. As part of the Health and Safety Policy, all visitors and staff are required to wear toe covering shoes, and protectors are provided if necessary.
      • The emergency exits are accessible and hazard free.
      • All fire/smoke doors can stay open automatically during an emergency.
      • There are audible fire alerting devices.
      • Assembly areas (e.g. evacuation point) are on the accessible route.

Learning & Intellectual

Gold

These are the features that the business provides to create a positive accessible experience for customers or visitors with a learning or intellectual impairment.

  • Getting ready to go:

    • The website:

      • www.enable.co.nz
      • Information on Enable New Zealand's services is easy to find. There is a site map that may be useful to see an overview of the website pages at a single glance.
    • Brochures:

      • A range of brochures are available on Enable New Zealand's different services plus helpful information for visitors.
      • A large print brochure is available upon request.
      • Exterior signage on the building is visible on approach.
  • Arriving and Getting In:

    • Bus Stop:

      • The nearest bus stop is located outside Gallagher Group Ltd on Kahikatea Drive, approximately 350m from Enable New Zealand Ltd. As the area surrounding Enable New Zealand is a new Industrial area, footpaths are not readily connected to Enable, and some road use may be required.
      • The bus route that uses the nearest bus stop is the Orbitor Clockwise
      • There is seating and shelter at the bus stop.
    • Car parking:

      • Accessible car parking is clearly visible from the entrance to the carpark. The mobility parking spaces are located next to the building, to the left of the main entrance.
      • An asphaltic concrete ramp is provided to gain access from the car park to the building. It is designed as a type of platform which allows access from all sides and therefore all carparks.
    • The identified accessible route to the site:

      • The car park is compact (or large enough!) to provide visual access with minimal conflict with vehicles. Signage gives a clear understanding as to where to go if dropping off equipment no longer required.
      • The accessible route to the site has a minimum width of 1200mm.
    • The main entrance into the site:

      • A ramp and signage provides clear guidance to the main entrance. The accessible car parks are located directly to the left of the main entrance, providing safe access without conflict of other vehicles.
    • Main entrance signage:

      • A large Entrance Sign to the right of the main entrance is at a good height so is visible when entering the car park.
    • Main entrance doorways (this includes gates and turnstiles)

      • An asphaltic concrete ramp is provided to gain access from the car park to the building. It is designed as a type of platform which allows access from all sides and therefore all car parks. The door itself is an automatic sensor door that opens at shallow approaches. This is useful when accessing from the accessibility parking spaces.
      • Ramps exist for thresholds greater than 20mm.
  • Getting around within the site:

    • Customer Service:

      • Enable NZ staff at the Hamilton office are very friendly and helpful. The reception is usually manned, but if not, a video camera alerts the staff in the workshop that someone is there. A technician is always available for 'drop in' visits.
      • There are staff available to help with any access enquiries.
      • All support animals are welcomed on premises (e.g. guide, hearing or mobility dogs etc).
    • Communicating Accessibly:

      • A reference library is available through the head office in Palmerston North. Access is available through the website.
    • The identified accessible route within the site:

      • A clear access route from the main reception to the workshop at the rear is well defined. Black and yellow guidance indicators have been installed to highlight the safe, clear route.
      • The accessible route within the site has a minimum width of 1200mm.
      • You can access all facilities and services within from this accessible route.
      • Lighting levels on this accessible route offer good visibility and viewing.
      • The layout suggests a welcoming physical environment (e.g. mobile floor stands provide unimpeded travel, or outdoor environment surfaces are well maintained).
    • Signage within the site:

      • Visitors to the site are accompanied by a staff member due to health and safety requirements. The staff member helps guide visitors around the site, and signage compliments this staff support.
    • Sensory options:

      • The building is basically a large warehouse. Meeting rooms are at the front near the main reception and is carpeted and walls are lined to reduce noise levels. Artificial lighting is complimented by natural lighting with Perspex installed.
    • Surfaces:

      • The floor surface of Enable NZ Hamilton is of a good quality. Carpet is in the main reception and meeting rooms to control noise, while the workshop is a dull concrete surface which reduces glare.
      • The floor surface covering is plain and clear.
    • Accessible Reception/ Counter / Ticket Sales

      • The main reception area is very well set for access. The door automatically opens into the reception area. A staff member is usually available, but if the reception is unmanned, a camera detects a person waiting. A bell is located at a good wheelchair height so is easily accessible. Sofas are available for waiting and these are raised to improve seating requirements.
      • There is a counter located on the accessible route.
      • The counter is accessible and has a clear space of 1200mm x 1200mm in front.
      • There is at least one seat (with an armrest on at least one side and a usable seat height) available to use while waiting.
      • There is a private room or quieter area available to use for communication or personal requirements.
      • There is an accessible buzzer/bell/alerting device to attract staff attention at the counter
      • There is a telephone available for the access customer to use.
    • Accessible Toilets:

      • An accessible toilet is located between the main reception and the workshop/storage area of the building. A separate non accessible shower is available so the room can double as a changing room for staff.
      • The accessible toilet is located between the reception area and the workshop.
      • All gender accessible toilets are in a self-contained compartment with full privacy.
      • The toilet seat lid can act as a back rest.
      • The toilet pan provides a stable base to transfer from.
      • The accessible toilet is a minimum of 1600mm wide x 1900mm long.
    • Places of assembly, entertainment and recreation:

      • Meeting rooms are on the accessible route.
      • There is level access and floor space for wheelchair users to be seated with the general audience.
      • There is direct access to an accessible toilet.
  • Getting out safely:

      • Enable New Zealand takes Health and Safety seriously. Staff receive regular health and Safety training and a Fire Procedures Sign is installed in the formal meeting room. As part of the Health and Safety Policy, all visitors and staff are required to wear toe covering shoes, and protectors are provided if necessary.
      • The emergency exits are accessible and hazard free.
      • All fire/smoke doors can stay open automatically during an emergency.
      • There are audible fire alerting devices.
      • Assembly areas (e.g. evacuation point) are on the accessible route.