Breadcrumbs

Independent Living Service

Contact Information

Independent Living Service
14 Erson avenue, Royal Oak, Auckland 1345
-36.913129,174.773193
Phone: 09 625 0322
Fax: 09 624 1633
www.ilsnz.org.nz

Accessibility Report

Summary

Gold

The Independent Living Service is a not-for-profit community focused organisation committed to meeting the needs of disabled people, older persons and their families/whanau. ILS ticks all the boxes when it comes to attitude, awareness, and providing the necessary equipment for access customers. Their brilliant customer service is reflected in the innovative and creative ways in which ILS are communicating their services to the community, like the Mobile Van, and presentations.

View the full accessibility report for Independent Living Service.

Ratings by Access Group

The Be. Welcome Assessment rates the accessibility of the organisation in each of the following 5 access groups, as well as providing an overall rating:

Overall Rating
Gold 86%
Vision
Gold 85%
Hearing
Gold 85%
Mobility
Gold 89%
Parents
Gold 88%
Learning & Intellectual
Gold 87%

Vision

Gold

These are the features that the business provides to create a positive accessible experience for customers or visitors with a vision impairment.

  • Getting ready to go:

    • The website:

      • www.ilsnz.org.nz
      • Information on the accessible facilities is also outlined on this organisation's website.
      • Information on the accessible facilities is also outlined on this organisation's website.
    • Brochures:

      • While there are no large print brochures available, the standard brochures are very clear, with large bold font titles and the body of the text being 12 point.
      • Not all advertising has the QR code, but will be included in all advertising material in the near future.
  • Arriving and Getting In:

    • Bus Stop:

      • The nearest bus stop is located at 716 Mt Albert Road, 220 metres from ILS. From the bus stop, head west on Mt Albert road and after about 80 metres, Erson Avenue is located on the left. The driveway for 14 Erson Avenue is about 140 metres down the street, where the road bends.
      • The number of the closest bus stop is 8852
      • The bus route is located on New Lynn and Wynard Quarter
      • There is seating and shelter at the bus stop.
    • Car parking:

      • The premises of 14 Erson Avenue has 3 large buildings, which are used by 12 organisations/businesses. This means car parking is limited, and it is important that clients park in the sign posted ILS Accessible car parks only. There are 3 accessible car parks available for ILS clients, one being under shelter.
      • There is accessible car parking.
      • There is shelter over the accessible car parking.
    • Kerb Side:

    • Fixed ramps to the main entrance:

      • There is an uncovered, outdoor ramp leading up to conference room at the right of the building. This is alternative access to the conference facilities if required, but most people would use the main entrance to access the conference room. If approaching the ramp from the access car parks, please note that there is a short downward slope.
      • 1
      • Ramps have a handrail.
    • The identified accessible route to the site:

      • The width of the accessible route to the site is less than 1200mm.
      • There are no tactile indicators installed to help navigate to the main entrance.
    • Main entrance doorways (this includes gates and turnstiles)

  • Getting around within the site:

    • Customer Service:

      • ILS are the ultimate resource when it comes to access needs. They are always upskilling by attending presentations etc on different disabilities and meet together as a team, regularly, to learn and discuss anything new.
      • There are staff available to help with any access enquiries.
      • All support animals are welcomed on premises (e.g. guide, hearing or mobility dogs etc).
    • Communicating Accessibly:

      • There is information available on DVDs.
      • There is large print information available.
      • Printed information from the website
      • There is a loud speaker available to provide information.
    • Pricing Information:

      • Price tags have large print.
    • The identified accessible route within the site:

      • A spacious a retail shop, with two isles displaying mobility equipment being a bit narrower (minimum 800mm wide). There are two accessible kitchens which have easy access due to the low benches.
      • The width of the accessible route within the site is less than 1200mm.
      • Any permanently fixed objects are detectable by a person using a cane.
      • You can access all facilities and services within from this accessible route.
      • Lighting levels on this accessible route offer good visibility and viewing.
      • The layout contains obstacles and/or surfaces that impede travel for the access customer.
    • Sensory options:

      • The conference room is a very calm, inviting space with large windows letting in the natural light and has a lovely view amongst surrounding trees. There is a built in hearing loop as well as PA and microphone system for conferences. The room can be darkened through use of the blinds.
    • Surfaces:

      • The floor surface covering is plain and clear.
      • Tactile indicators are not installed on the accessible route
      • There is a lift in the building however it has not been assessed as here is no need for customers to use the lift. It is used only for stock from the bottom floor up to the retail space, and is not used often.
      • There are stairs in the building, from the storage room down to the ground level. However these have not been assessed as they are never used by customers, and hardly used by staff.
    • Accessible Reception/ Counter / Ticket Sales

      • The reception counter is large and offers two different heights.
      • There is a counter located on the accessible route.
      • The counter is accessible and has a clear space of 1200mm x 1200mm in front.
      • There is at least one seat (with an armrest on at least one side and a usable seat height) available to use while waiting.
      • There is a private room or quieter area available to use for communication or personal requirements.
      • EFTPOS terminals are reachable and usable.
      • There is a telephone available for the access customer to use.
    • Retail Shop:

      • There is a large accessible changing room provided.
    • Accessible Toilets:

      • The three access toilets available at ILS are the cream de la cream of access toilets! Two of the toilets have controls which can heat the toilet seat, and have bottom cleansing and drying functions.
      • Can be accessed from the retail store or just outside conference room facilitites
      • All gender accessible toilets are in a self-contained compartment with full privacy.
      • The toilet seat lid can act as a back rest.
      • The toilet pan provides a stable base to transfer from.
      • The accessible toilet is a minimum of 1600mm wide x 1900mm long.
    • Places of assembly, entertainment and recreation:

      • The facilities available at ILS are retail shop, boardroom, two accessible kitchens and conference room. The kitchen benches are 800mm above ground, with reachable cupboards, sink, dishwasher, oven, microwave and fridge.
      • Meeting rooms are on the accessible route.
      • There is level access and floor space for wheelchair users to be seated with the general audience.
      • There is direct access to an accessible toilet.
    • Designated Accessible Areas:

      • The designated smoking area is accessible.
      • There is a grassed area for support animals (e.g. guide, hearing or mobility dogs).
  • Getting out safely:

      • ILS staff are well trained in health and safety, with a particular focus on helping access customers in an emergency.
      • The emergency exits are accessible and hazard free.
      • All fire/smoke doors can stay open automatically during an emergency.
      • There are audible fire alerting devices.
      • Assembly areas (e.g. evacuation point) are on the accessible route.

Hearing

Gold

These are the features that the business provides to create a positive accessible experience for customers or visitors who are Deaf or have a hearing impairment.

  • Getting ready to go:

    • The website:

      • www.ilsnz.org.nz
      • Information on the accessible facilities is also outlined on this organisation's website.
      • Information on the accessible facilities is also outlined on this organisation's website.
    • Brochures:

      • While there are no large print brochures available, the standard brochures are very clear, with large bold font titles and the body of the text being 12 point.
      • Not all advertising has the QR code, but will be included in all advertising material in the near future.
  • Arriving and Getting In:

    • Bus Stop:

      • The nearest bus stop is located at 716 Mt Albert Road, 220 metres from ILS. From the bus stop, head west on Mt Albert road and after about 80 metres, Erson Avenue is located on the left. The driveway for 14 Erson Avenue is about 140 metres down the street, where the road bends.
      • The number of the closest bus stop is 8852
      • The bus route is located on New Lynn and Wynard Quarter
      • There is seating and shelter at the bus stop.
    • Car parking:

      • The premises of 14 Erson Avenue has 3 large buildings, which are used by 12 organisations/businesses. This means car parking is limited, and it is important that clients park in the sign posted ILS Accessible car parks only. There are 3 accessible car parks available for ILS clients, one being under shelter.
    • Fixed ramps to the main entrance:

      • There is an uncovered, outdoor ramp leading up to conference room at the right of the building. This is alternative access to the conference facilities if required, but most people would use the main entrance to access the conference room. If approaching the ramp from the access car parks, please note that there is a short downward slope.
      • Ramps have a handrail.
    • The identified accessible route to the site:

    • Main entrance doorways (this includes gates and turnstiles)

  • Getting around within the site:

    • Customer Service:

      • ILS are the ultimate resource when it comes to access needs. They are always upskilling by attending presentations etc on different disabilities and meet together as a team, regularly, to learn and discuss anything new.
      • There are staff available to help with any access enquiries.
      • All support animals are welcomed on premises (e.g. guide, hearing or mobility dogs etc).
    • Communicating Accessibly:

      • There is information available on DVDs.
      • Information can be sent out via email.
      • Printed information from the website
      • There is a loud speaker available to provide information.
    • The identified accessible route within the site:

      • A spacious a retail shop, with two isles displaying mobility equipment being a bit narrower (minimum 800mm wide). There are two accessible kitchens which have easy access due to the low benches.
      • The width of the accessible route within the site is less than 1200mm.
      • You can access all facilities and services within from this accessible route.
      • Lighting levels on this accessible route offer good visibility and viewing.
      • The layout contains obstacles and/or surfaces that impede travel for the access customer.
    • Sensory options:

      • The conference room is a very calm, inviting space with large windows letting in the natural light and has a lovely view amongst surrounding trees. There is a built in hearing loop as well as PA and microphone system for conferences. The room can be darkened through use of the blinds.
      • A listening system exists.
      • There is a hearing loop available.
    • Surfaces:

      • There is a lift in the building however it has not been assessed as here is no need for customers to use the lift. It is used only for stock from the bottom floor up to the retail space, and is not used often.
      • There are stairs in the building, from the storage room down to the ground level. However these have not been assessed as they are never used by customers, and hardly used by staff.
    • Accessible Reception/ Counter / Ticket Sales

      • The reception counter is large and offers two different heights.
      • There is a counter located on the accessible route.
      • The counter is accessible and has a clear space of 1200mm x 1200mm in front.
      • There is at least one seat (with an armrest on at least one side and a usable seat height) available to use while waiting.
      • There is a private room or quieter area available to use for communication or personal requirements.
      • EFTPOS terminals are reachable and usable.
      • There is a telephone available for the access customer to use.
    • Retail Shop:

      • There is a large accessible changing room provided.
    • Accessible Toilets:

      • The three access toilets available at ILS are the cream de la cream of access toilets! Two of the toilets have controls which can heat the toilet seat, and have bottom cleansing and drying functions.
      • Can be accessed from the retail store or just outside conference room facilitites
      • All gender accessible toilets are in a self-contained compartment with full privacy.
      • The toilet seat lid can act as a back rest.
      • The toilet pan provides a stable base to transfer from.
      • The accessible toilet is a minimum of 1600mm wide x 1900mm long.
    • Places of assembly, entertainment and recreation:

      • The facilities available at ILS are retail shop, boardroom, two accessible kitchens and conference room. The kitchen benches are 800mm above ground, with reachable cupboards, sink, dishwasher, oven, microwave and fridge.
      • Meeting rooms are on the accessible route.
      • There is direct access to an accessible toilet.
      • There are assistive listening systems provided.
    • Designated Accessible Areas:

      • The designated smoking area is accessible.
      • There is a grassed area for support animals (e.g. guide, hearing or mobility dogs).
  • Getting out safely:

      • ILS staff are well trained in health and safety, with a particular focus on helping access customers in an emergency.
      • The emergency exits are accessible and hazard free.
      • All fire/smoke doors can stay open automatically during an emergency.
      • There are audible fire alerting devices.
      • Assembly areas (e.g. evacuation point) are on the accessible route.

Mobility

Gold

These are the features that the business provides to create a positive accessible experience for customers or visitors with a mobility impairment.

  • Getting ready to go:

    • The website:

      • www.ilsnz.org.nz
      • Information on the accessible facilities is also outlined on this organisation's website.
      • Information on the accessible facilities is also outlined on this organisation's website.
    • Brochures:

      • While there are no large print brochures available, the standard brochures are very clear, with large bold font titles and the body of the text being 12 point.
      • Not all advertising has the QR code, but will be included in all advertising material in the near future.
  • Arriving and Getting In:

    • Bus Stop:

      • The nearest bus stop is located at 716 Mt Albert Road, 220 metres from ILS. From the bus stop, head west on Mt Albert road and after about 80 metres, Erson Avenue is located on the left. The driveway for 14 Erson Avenue is about 140 metres down the street, where the road bends.
      • The number of the closest bus stop is 8852
      • The bus route is located on New Lynn and Wynard Quarter
      • There is seating and shelter at the bus stop.
    • Car parking:

      • The premises of 14 Erson Avenue has 3 large buildings, which are used by 12 organisations/businesses. This means car parking is limited, and it is important that clients park in the sign posted ILS Accessible car parks only. There are 3 accessible car parks available for ILS clients, one being under shelter.
      • There is accessible car parking.
      • There is shelter over the accessible car parking.
    • Kerb Side:

    • Fixed ramps to the main entrance:

      • There is an uncovered, outdoor ramp leading up to conference room at the right of the building. This is alternative access to the conference facilities if required, but most people would use the main entrance to access the conference room. If approaching the ramp from the access car parks, please note that there is a short downward slope.
      • 1
      • Ramps have a handrail.
    • The identified accessible route to the site:

      • The width of the accessible route to the site is less than 1200mm.
    • Main entrance doorways (this includes gates and turnstiles)

  • Getting around within the site:

    • Customer Service:

      • ILS are the ultimate resource when it comes to access needs. They are always upskilling by attending presentations etc on different disabilities and meet together as a team, regularly, to learn and discuss anything new.
      • There are staff available to help with any access enquiries.
      • There are wheelchairs available.
      • Manual Transit and Self-propelling
      • There are scooters available.
      • 4 wheel
      • There are walkers available.
      • 6 inch and 8 inch wheel scooter available
      • All support animals are welcomed on premises (e.g. guide, hearing or mobility dogs etc).
    • Communicating Accessibly:

      • Printed information from the website
    • The identified accessible route within the site:

      • A spacious a retail shop, with two isles displaying mobility equipment being a bit narrower (minimum 800mm wide). There are two accessible kitchens which have easy access due to the low benches.
      • The width of the accessible route within the site is less than 1200mm.
      • You can access all facilities and services within from this accessible route.
      • Lighting levels on this accessible route offer good visibility and viewing.
      • The layout contains obstacles and/or surfaces that impede travel for the access customer.
    • Sensory options:

      • The conference room is a very calm, inviting space with large windows letting in the natural light and has a lovely view amongst surrounding trees. There is a built in hearing loop as well as PA and microphone system for conferences. The room can be darkened through use of the blinds.
    • Surfaces:

      • Easy movement around the site due to short cut carpet pile.
      • There is a lift in the building however it has not been assessed as here is no need for customers to use the lift. It is used only for stock from the bottom floor up to the retail space, and is not used often.
      • There are stairs in the building, from the storage room down to the ground level. However these have not been assessed as they are never used by customers, and hardly used by staff.
    • Accessible Reception/ Counter / Ticket Sales

      • The reception counter is large and offers two different heights.
      • There is a counter located on the accessible route.
      • The counter is accessible and has a clear space of 1200mm x 1200mm in front.
      • There is at least one access space at the service or reception counter.
      • There is at least one seat (with an armrest on at least one side and a usable seat height) available to use while waiting.
      • There is a private room or quieter area available to use for communication or personal requirements.
      • EFTPOS terminals are reachable and usable.
      • There is a telephone available for the access customer to use.
    • Retail Shop:

      • There is a large accessible changing room provided.
    • Accessible Toilets:

      • The three access toilets available at ILS are the cream de la cream of access toilets! Two of the toilets have controls which can heat the toilet seat, and have bottom cleansing and drying functions.
      • Can be accessed from the retail store or just outside conference room facilitites
      • All gender accessible toilets are in a self-contained compartment with full privacy.
      • The toilet seat lid can act as a back rest.
      • The toilet pan provides a stable base to transfer from.
      • The accessible toilet is a minimum of 1600mm wide x 1900mm long.
      • The washbasin is reachable from the toilet seat.
    • Places of assembly, entertainment and recreation:

      • The facilities available at ILS are retail shop, boardroom, two accessible kitchens and conference room. The kitchen benches are 800mm above ground, with reachable cupboards, sink, dishwasher, oven, microwave and fridge.
      • Meeting rooms are on the accessible route.
      • There is level access and floor space for wheelchair users to be seated with the general audience.
      • There is direct access to an accessible toilet.
    • Designated Accessible Areas:

      • The designated smoking area is accessible.
      • There is a grassed area for support animals (e.g. guide, hearing or mobility dogs).
  • Getting out safely:

      • ILS staff are well trained in health and safety, with a particular focus on helping access customers in an emergency.
      • The emergency exits are accessible and hazard free.
      • All fire/smoke doors can stay open automatically during an emergency.
      • There are audible fire alerting devices.
      • Assembly areas (e.g. evacuation point) are on the accessible route.

Parents

Gold

These are the features that the business provides to create a positive accessible experience for customers or visitors with young children.

  • Getting ready to go:

    • The website:

      • www.ilsnz.org.nz
      • Information on the accessible facilities is also outlined on this organisation's website.
      • Information on the accessible facilities is also outlined on this organisation's website.
    • Brochures:

      • While there are no large print brochures available, the standard brochures are very clear, with large bold font titles and the body of the text being 12 point.
      • Not all advertising has the QR code, but will be included in all advertising material in the near future.
  • Arriving and Getting In:

    • Bus Stop:

      • The nearest bus stop is located at 716 Mt Albert Road, 220 metres from ILS. From the bus stop, head west on Mt Albert road and after about 80 metres, Erson Avenue is located on the left. The driveway for 14 Erson Avenue is about 140 metres down the street, where the road bends.
      • The number of the closest bus stop is 8852
      • The bus route is located on New Lynn and Wynard Quarter
      • There is seating and shelter at the bus stop.
    • Car parking:

      • The premises of 14 Erson Avenue has 3 large buildings, which are used by 12 organisations/businesses. This means car parking is limited, and it is important that clients park in the sign posted ILS Accessible car parks only. There are 3 accessible car parks available for ILS clients, one being under shelter.
    • Kerb Side:

    • Fixed ramps to the main entrance:

      • There is an uncovered, outdoor ramp leading up to conference room at the right of the building. This is alternative access to the conference facilities if required, but most people would use the main entrance to access the conference room. If approaching the ramp from the access car parks, please note that there is a short downward slope.
      • 1
      • Ramps have a handrail.
    • The identified accessible route to the site:

    • Main entrance doorways (this includes gates and turnstiles)

  • Getting around within the site:

    • Customer Service:

      • ILS are the ultimate resource when it comes to access needs. They are always upskilling by attending presentations etc on different disabilities and meet together as a team, regularly, to learn and discuss anything new.
      • There are staff available to help with any access enquiries.
      • There are wheelchairs available.
      • Manual Transit and Self-propelling
      • There are scooters available.
      • 4 wheel
      • There are walkers available.
      • 6 inch and 8 inch wheel scooter available
      • All support animals are welcomed on premises (e.g. guide, hearing or mobility dogs etc).
    • Communicating Accessibly:

      • Printed information from the website
    • The identified accessible route within the site:

      • A spacious a retail shop, with two isles displaying mobility equipment being a bit narrower (minimum 800mm wide). There are two accessible kitchens which have easy access due to the low benches.
      • The width of the accessible route within the site is less than 1200mm.
      • You can access all facilities and services within from this accessible route.
      • Lighting levels on this accessible route offer good visibility and viewing.
      • The layout contains obstacles and/or surfaces that impede travel for the access customer.
    • Sensory options:

      • The conference room is a very calm, inviting space with large windows letting in the natural light and has a lovely view amongst surrounding trees. There is a built in hearing loop as well as PA and microphone system for conferences. The room can be darkened through use of the blinds.
    • Surfaces:

      • Easy movement around the site due to short cut carpet pile.
      • There is a lift in the building however it has not been assessed as here is no need for customers to use the lift. It is used only for stock from the bottom floor up to the retail space, and is not used often.
      • There are stairs in the building, from the storage room down to the ground level. However these have not been assessed as they are never used by customers, and hardly used by staff.
    • Accessible Reception/ Counter / Ticket Sales

      • The reception counter is large and offers two different heights.
      • There is a counter located on the accessible route.
      • The counter is accessible and has a clear space of 1200mm x 1200mm in front.
      • There is at least one access space at the service or reception counter.
      • There is at least one seat (with an armrest on at least one side and a usable seat height) available to use while waiting.
      • There is a private room or quieter area available to use for communication or personal requirements.
      • EFTPOS terminals are reachable and usable.
      • There is a telephone available for the access customer to use.
    • Retail Shop:

      • There is a large accessible changing room provided.
    • Accessible Toilets:

      • The three access toilets available at ILS are the cream de la cream of access toilets! Two of the toilets have controls which can heat the toilet seat, and have bottom cleansing and drying functions.
      • Can be accessed from the retail store or just outside conference room facilitites
      • All gender accessible toilets are in a self-contained compartment with full privacy.
      • The toilet seat lid can act as a back rest.
      • The toilet pan provides a stable base to transfer from.
      • The accessible toilet is a minimum of 1600mm wide x 1900mm long.
    • Places of assembly, entertainment and recreation:

      • The facilities available at ILS are retail shop, boardroom, two accessible kitchens and conference room. The kitchen benches are 800mm above ground, with reachable cupboards, sink, dishwasher, oven, microwave and fridge.
      • Meeting rooms are on the accessible route.
      • There is level access and floor space for wheelchair users to be seated with the general audience.
      • There is direct access to an accessible toilet.
    • Designated Accessible Areas:

      • The designated smoking area is accessible.
      • There is a grassed area for support animals (e.g. guide, hearing or mobility dogs).
  • Getting out safely:

      • ILS staff are well trained in health and safety, with a particular focus on helping access customers in an emergency.
      • The emergency exits are accessible and hazard free.
      • All fire/smoke doors can stay open automatically during an emergency.
      • There are audible fire alerting devices.
      • Assembly areas (e.g. evacuation point) are on the accessible route.

Learning & Intellectual

Gold

These are the features that the business provides to create a positive accessible experience for customers or visitors with a learning or intellectual impairment.

  • Getting ready to go:

    • The website:

      • www.ilsnz.org.nz
      • Information on the accessible facilities is also outlined on this organisation's website.
      • Information on the accessible facilities is also outlined on this organisation's website.
    • Brochures:

      • While there are no large print brochures available, the standard brochures are very clear, with large bold font titles and the body of the text being 12 point.
      • Not all advertising has the QR code, but will be included in all advertising material in the near future.
  • Arriving and Getting In:

    • Bus Stop:

      • The nearest bus stop is located at 716 Mt Albert Road, 220 metres from ILS. From the bus stop, head west on Mt Albert road and after about 80 metres, Erson Avenue is located on the left. The driveway for 14 Erson Avenue is about 140 metres down the street, where the road bends.
      • The number of the closest bus stop is 8852
      • The bus route is located on New Lynn and Wynard Quarter
      • There is seating and shelter at the bus stop.
    • Car parking:

      • The premises of 14 Erson Avenue has 3 large buildings, which are used by 12 organisations/businesses. This means car parking is limited, and it is important that clients park in the sign posted ILS Accessible car parks only. There are 3 accessible car parks available for ILS clients, one being under shelter.
    • Kerb Side:

    • Fixed ramps to the main entrance:

      • There is an uncovered, outdoor ramp leading up to conference room at the right of the building. This is alternative access to the conference facilities if required, but most people would use the main entrance to access the conference room. If approaching the ramp from the access car parks, please note that there is a short downward slope.
      • 1
      • Ramps have a handrail.
    • The identified accessible route to the site:

      • The width of the accessible route to the site is less than 1200mm.
    • Main entrance doorways (this includes gates and turnstiles)

  • Getting around within the site:

    • Customer Service:

      • ILS are the ultimate resource when it comes to access needs. They are always upskilling by attending presentations etc on different disabilities and meet together as a team, regularly, to learn and discuss anything new.
      • There are staff available to help with any access enquiries.
      • All support animals are welcomed on premises (e.g. guide, hearing or mobility dogs etc).
    • Communicating Accessibly:

      • There is information available on DVDs.
      • There is large print information available.
      • Printed information from the website
    • The identified accessible route within the site:

      • A spacious a retail shop, with two isles displaying mobility equipment being a bit narrower (minimum 800mm wide). There are two accessible kitchens which have easy access due to the low benches.
      • The width of the accessible route within the site is less than 1200mm.
      • You can access all facilities and services within from this accessible route.
      • Lighting levels on this accessible route offer good visibility and viewing.
      • The layout contains obstacles and/or surfaces that impede travel for the access customer.
    • Sensory options:

      • The conference room is a very calm, inviting space with large windows letting in the natural light and has a lovely view amongst surrounding trees. There is a built in hearing loop as well as PA and microphone system for conferences. The room can be darkened through use of the blinds.
    • Surfaces:

      • The floor surface covering is plain and clear.
      • There is a lift in the building however it has not been assessed as here is no need for customers to use the lift. It is used only for stock from the bottom floor up to the retail space, and is not used often.
      • There are stairs in the building, from the storage room down to the ground level. However these have not been assessed as they are never used by customers, and hardly used by staff.
    • Accessible Reception/ Counter / Ticket Sales

      • The reception counter is large and offers two different heights.
      • There is a counter located on the accessible route.
      • The counter is accessible and has a clear space of 1200mm x 1200mm in front.
      • There is at least one seat (with an armrest on at least one side and a usable seat height) available to use while waiting.
      • There is a private room or quieter area available to use for communication or personal requirements.
      • EFTPOS terminals are reachable and usable.
      • There is a telephone available for the access customer to use.
    • Retail Shop:

      • There is a large accessible changing room provided.
    • Accessible Toilets:

      • The three access toilets available at ILS are the cream de la cream of access toilets! Two of the toilets have controls which can heat the toilet seat, and have bottom cleansing and drying functions.
      • Can be accessed from the retail store or just outside conference room facilitites
      • All gender accessible toilets are in a self-contained compartment with full privacy.
      • The toilet seat lid can act as a back rest.
      • The toilet pan provides a stable base to transfer from.
      • The accessible toilet is a minimum of 1600mm wide x 1900mm long.
    • Places of assembly, entertainment and recreation:

      • The facilities available at ILS are retail shop, boardroom, two accessible kitchens and conference room. The kitchen benches are 800mm above ground, with reachable cupboards, sink, dishwasher, oven, microwave and fridge.
      • Meeting rooms are on the accessible route.
      • There is level access and floor space for wheelchair users to be seated with the general audience.
      • There is direct access to an accessible toilet.
    • Designated Accessible Areas:

      • The designated smoking area is accessible.
      • There is a grassed area for support animals (e.g. guide, hearing or mobility dogs).
  • Getting out safely:

      • ILS staff are well trained in health and safety, with a particular focus on helping access customers in an emergency.
      • The emergency exits are accessible and hazard free.
      • All fire/smoke doors can stay open automatically during an emergency.
      • There are audible fire alerting devices.
      • Assembly areas (e.g. evacuation point) are on the accessible route.