Breadcrumbs

Invacare

Contact Information

Invacare
4 Westfield Place, Mt Wellington, Auckland
-36.925915,174.839097
Phone: 09 917 3949
Fax: 09 917 3957
www.invacare.co.nz

Accessibility Report

Summary

Silver

Invacare provide mobility and healthcare equipment to a range of entities including hospitals, NZ homes, aged care facilities and clinics. Products can be rented or purchased from the office in Mt Wellington and the physical site has accessible car parking, accessible route and accessible toilets. Staff are knowledgeable regarding the needs of their access customers and provide a friendly, easy and seamless service for people wanting to use their products.

View the full accessibility report for Invacare.

Ratings by Access Group

The Be. Welcome Assessment rates the accessibility of the organisation in each of the following 5 access groups, as well as providing an overall rating:

Overall Rating
Silver 72%
Vision
Silver 70%
Hearing
Bronze 69%
Mobility
Silver 74%
Parents
Silver 74%
Learning & Intellectual
Silver 71%

Vision

Silver

These are the features that the business provides to create a positive accessible experience for customers or visitors with a vision impairment.

  • Getting ready to go:

    • The website:

      • www.invacare.co.nz
      • Some aspects of the website are accessible for screen readers e.g. PDF documents are screenreader compatible and a detailed site map is available.
    • Brochures:

      • There are a range of product brochures, so the Customer Care brochure has been assessed for the purpose of this report as it is a generic information card which would be applicable to most customers.
  • Arriving and Getting In:

    • Bus Stop:

      • The journey to Invacare via bus is not easy, due to the 10 minute walking distance between the bus stop at 503 Mt Wellington Highway and 4 Westfield Place. There are no pedestrian crossings, so bear this in mind when planning the journey.
      • The bus stop number is 7807
      • The bus route is Britomart To Otahuhu Via Glen Innes And Panmure Metrolink
      • There is seating and shelter at the bus stop.
    • Car parking:

      • There are two accessible car parks at the main entrance, with a portion of the kerb blended into the footpath. Due to the proximity of the right hand accessible car park and a standard car park, it may not easy to get in and out of the car.
      • There is accessible car parking.
      • There is no shelter over the accessible car parking.
    • Drop off/pick up zone:

      • There is no drop off/pick up zone but if the accessible car parks are free, this would be the best place to drop off or pick someone up from.
    • Kerb Side:

      • The kerb is flat and free of obstructions.
      • There is a kerb ramp for changes in level between the car park and footpath.
    • The identified accessible route to the site:

      • There is a door opening button to the left, outside the main entrance doors. It is easy to miss due to the silver pole blending in with the background.
      • The accessible route to the site has a minimum width of 1200mm.
      • There are no tactile indicators installed to help navigate to the main entrance.
    • The main entrance into the site:

      • Once inside the building, there is no receptionist but a sign indicates to customers to dial a number depending on which department they want. The phone is high on the reception counter and does not have a video screen. There is no mobile phone number to text a staff member, but those who cannot use this system can head to the office to the right of reception and get the attention of a staff member.
    • Main entrance signage:

      • The Invacare main entrance signage is easy to see from the road. There is no directional signage or ISA symbol displayed.
    • Main entrance doorways (this includes gates and turnstiles)

      • The main entrance doors are glass but not full length like automated doors.
      • The entrance door swing allows for a 1200mm minimum clear space.
  • Getting around within the site:

    • Customer Service:

      • Overall, staff are warm, friendly and committed to improving access for customers and staff. As they are providers of mobility equipment, there is a large range of equipment that can be provided to assist customers throughout the site if required.
      • There are staff available to help with any access enquiries.
      • All support animals are welcomed on premises (e.g. guide, hearing or mobility dogs etc).
    • Communicating Accessibly:

      • There is large print information available.
    • The identified accessible route within the site:

      • The accessible route is spacious, however some doors may be difficult to open as they're heavy.
      • The width of the accessible route within the site is less than 1200mm.
      • Any permanently fixed objects are detectable by a person using a cane.
      • There are facilities and services within the site that are not immediately accessible from this accessible route.
      • Lighting levels of this accessible route impact on visibility and viewing quality.
      • There are steps along the accessible route within the site.
      • The layout suggests a welcoming physical environment (e.g. mobile floor stands provide unimpeded travel, or outdoor environment surfaces are well maintained).
    • Signage within the site:

      • Temporary signage e.g. Dial in instructions at reception is large print with strong colour contrast.
    • Sensory options:

    • Surfaces:

      • There are white tiles in the reception waiting area which could be slippery when wet. Other areas have direct stick carpet.
      • The floor surface covering is plain and clear.
      • Tactile indicators are not installed on the accessible route
    • Stairs or Steps:

      • There stairs in the workshop which lead up to offices. There is no need for customers to use the stairs.
      • There is a handrail located on at least one or both sides of the stairs.
    • Accessible Reception/ Counter / Ticket Sales

      • As previous stated in this report, there is no receptionist but a sign indicates to customers to dial a number depending on what department they want. There is an accessible counter space available if required for people who are shorter or use mobility equipment. The eftpos facility is accessible with an audible beep and tactile marking.
      • There is a counter located on the accessible route.
      • The counter is accessible and has a clear space of 1200mm x 1200mm in front.
      • There is at least one seat (with an armrest on at least one side and a usable seat height) available to use while waiting.
      • There is an accessible buzzer/bell/alerting device to attract staff attention at the counter
      • EFTPOS terminals are reachable and usable.
      • There is a telephone available for the access customer to use.
    • Accessible Toilets:

      • The accessible toilets are located opposite the kitchen staff room area.
      • All gender accessible toilets are in a self-contained compartment with full privacy.
      • The toilet pan provides a stable base to transfer from.
      • The accessible toilet is a minimum of 1600mm wide x 1900mm long.
    • Places of assembly, entertainment and recreation:

      • The Boardroom has moveable furniture.
      • Meeting rooms are on the accessible route.
      • Entertainment areas are on the accessible route.
    • Designated Accessible Areas:

      • There is a grassed area for support animals (e.g. guide, hearing or mobility dogs).
  • Getting out safely:

      • There is a Health and Safety team who ensure training and practices are up to date.
      • The emergency exits are accessible and hazard free.
      • All fire/smoke doors can stay open automatically during an emergency.
      • There are audible fire alerting devices.
      • Assembly areas (e.g. evacuation point) are on the accessible route.

Hearing

Bronze

These are the features that the business provides to create a positive accessible experience for customers or visitors who are Deaf or have a hearing impairment.

  • Getting ready to go:

    • The website:

      • www.invacare.co.nz
      • Some aspects of the website are accessible for screen readers e.g. PDF documents are screenreader compatible and a detailed site map is available.
    • Brochures:

      • There are a range of product brochures, so the Customer Care brochure has been assessed for the purpose of this report as it is a generic information card which would be applicable to most customers.
  • Arriving and Getting In:

    • Bus Stop:

      • The journey to Invacare via bus is not easy, due to the 10 minute walking distance between the bus stop at 503 Mt Wellington Highway and 4 Westfield Place. There are no pedestrian crossings, so bear this in mind when planning the journey.
      • The bus stop number is 7807
      • The bus route is Britomart To Otahuhu Via Glen Innes And Panmure Metrolink
      • There is seating and shelter at the bus stop.
    • Car parking:

      • There are two accessible car parks at the main entrance, with a portion of the kerb blended into the footpath. Due to the proximity of the right hand accessible car park and a standard car park, it may not easy to get in and out of the car.
    • Drop off/pick up zone:

      • There is no drop off/pick up zone but if the accessible car parks are free, this would be the best place to drop off or pick someone up from.
    • Kerb Side:

      • The kerb is flat and free of obstructions.
    • The identified accessible route to the site:

      • There is a door opening button to the left, outside the main entrance doors. It is easy to miss due to the silver pole blending in with the background.
    • The main entrance into the site:

      • Once inside the building, there is no receptionist but a sign indicates to customers to dial a number depending on which department they want. The phone is high on the reception counter and does not have a video screen. There is no mobile phone number to text a staff member, but those who cannot use this system can head to the office to the right of reception and get the attention of a staff member.
      • Entry is via an intercom.
    • Main entrance signage:

      • The Invacare main entrance signage is easy to see from the road. There is no directional signage or ISA symbol displayed.
    • Main entrance doorways (this includes gates and turnstiles)

      • The main entrance doors are glass but not full length like automated doors.
  • Getting around within the site:

    • Customer Service:

      • Overall, staff are warm, friendly and committed to improving access for customers and staff. As they are providers of mobility equipment, there is a large range of equipment that can be provided to assist customers throughout the site if required.
      • There are staff available to help with any access enquiries.
      • All support animals are welcomed on premises (e.g. guide, hearing or mobility dogs etc).
    • Communicating Accessibly:

      • Information can be sent out via email.
    • The identified accessible route within the site:

      • The accessible route is spacious, however some doors may be difficult to open as they're heavy.
      • The width of the accessible route within the site is less than 1200mm.
      • There are facilities and services within the site that are not immediately accessible from this accessible route.
      • Lighting levels of this accessible route impact on visibility and viewing quality.
      • The layout suggests a welcoming physical environment (e.g. mobile floor stands provide unimpeded travel, or outdoor environment surfaces are well maintained).
    • Signage within the site:

      • Temporary signage e.g. Dial in instructions at reception is large print with strong colour contrast.
    • Sensory options:

      • A listening system exists.
      • The environment is prone to an echo.
    • Surfaces:

      • There are white tiles in the reception waiting area which could be slippery when wet. Other areas have direct stick carpet.
    • Stairs or Steps:

      • There stairs in the workshop which lead up to offices. There is no need for customers to use the stairs.
      • There is a handrail located on at least one or both sides of the stairs.
    • Accessible Reception/ Counter / Ticket Sales

      • As previous stated in this report, there is no receptionist but a sign indicates to customers to dial a number depending on what department they want. There is an accessible counter space available if required for people who are shorter or use mobility equipment. The eftpos facility is accessible with an audible beep and tactile marking.
      • There is a counter located on the accessible route.
      • The counter is accessible and has a clear space of 1200mm x 1200mm in front.
      • There is at least one seat (with an armrest on at least one side and a usable seat height) available to use while waiting.
      • There is an accessible buzzer/bell/alerting device to attract staff attention at the counter
      • EFTPOS terminals are reachable and usable.
      • There is a telephone available for the access customer to use.
    • Accessible Toilets:

      • The accessible toilets are located opposite the kitchen staff room area.
      • All gender accessible toilets are in a self-contained compartment with full privacy.
      • The toilet pan provides a stable base to transfer from.
      • The accessible toilet is a minimum of 1600mm wide x 1900mm long.
    • Places of assembly, entertainment and recreation:

      • The Boardroom has moveable furniture.
      • Meeting rooms are on the accessible route.
      • Entertainment areas are on the accessible route.
      • There are assistive listening systems provided.
    • Designated Accessible Areas:

      • There is a grassed area for support animals (e.g. guide, hearing or mobility dogs).
  • Getting out safely:

      • There is a Health and Safety team who ensure training and practices are up to date.
      • The emergency exits are accessible and hazard free.
      • All fire/smoke doors can stay open automatically during an emergency.
      • There are audible fire alerting devices.
      • Assembly areas (e.g. evacuation point) are on the accessible route.

Mobility

Silver

These are the features that the business provides to create a positive accessible experience for customers or visitors with a mobility impairment.

  • Getting ready to go:

    • The website:

      • www.invacare.co.nz
      • Some aspects of the website are accessible for screen readers e.g. PDF documents are screenreader compatible and a detailed site map is available.
    • Brochures:

      • There are a range of product brochures, so the Customer Care brochure has been assessed for the purpose of this report as it is a generic information card which would be applicable to most customers.
  • Arriving and Getting In:

    • Bus Stop:

      • The journey to Invacare via bus is not easy, due to the 10 minute walking distance between the bus stop at 503 Mt Wellington Highway and 4 Westfield Place. There are no pedestrian crossings, so bear this in mind when planning the journey.
      • The bus stop number is 7807
      • The bus route is Britomart To Otahuhu Via Glen Innes And Panmure Metrolink
      • There is seating and shelter at the bus stop.
    • Car parking:

      • There are two accessible car parks at the main entrance, with a portion of the kerb blended into the footpath. Due to the proximity of the right hand accessible car park and a standard car park, it may not easy to get in and out of the car.
      • There is accessible car parking.
      • There is no shelter over the accessible car parking.
    • Drop off/pick up zone:

      • There is no drop off/pick up zone but if the accessible car parks are free, this would be the best place to drop off or pick someone up from.
    • Kerb Side:

      • The kerb is flat and free of obstructions.
      • There is a kerb ramp for changes in level between the car park and footpath.
    • The identified accessible route to the site:

      • There is a door opening button to the left, outside the main entrance doors. It is easy to miss due to the silver pole blending in with the background.
      • The accessible route to the site has a minimum width of 1200mm.
    • The main entrance into the site:

      • Once inside the building, there is no receptionist but a sign indicates to customers to dial a number depending on which department they want. The phone is high on the reception counter and does not have a video screen. There is no mobile phone number to text a staff member, but those who cannot use this system can head to the office to the right of reception and get the attention of a staff member.
    • Main entrance signage:

      • The Invacare main entrance signage is easy to see from the road. There is no directional signage or ISA symbol displayed.
    • Main entrance doorways (this includes gates and turnstiles)

      • The main entrance doors are glass but not full length like automated doors.
      • Single swing doors have a minimum width of 760mm.
      • The entrance door swing allows for a 1200mm minimum clear space.
  • Getting around within the site:

    • Customer Service:

      • Overall, staff are warm, friendly and committed to improving access for customers and staff. As they are providers of mobility equipment, there is a large range of equipment that can be provided to assist customers throughout the site if required.
      • There are staff available to help with any access enquiries.
      • There are wheelchairs available.
      • There is a full range of wheelchairs to choose from
      • There are scooters available.
      • There is a full range of scooters to choose from
      • There are walkers available.
      • There is a full range of walkers to choose from
      • Crutches, walking canes
      • All support animals are welcomed on premises (e.g. guide, hearing or mobility dogs etc).
    • The identified accessible route within the site:

      • The accessible route is spacious, however some doors may be difficult to open as they're heavy.
      • The width of the accessible route within the site is less than 1200mm.
      • There are facilities and services within the site that are not immediately accessible from this accessible route.
      • Lighting levels of this accessible route impact on visibility and viewing quality.
      • There are steps along the accessible route within the site.
      • The layout suggests a welcoming physical environment (e.g. mobile floor stands provide unimpeded travel, or outdoor environment surfaces are well maintained).
    • Signage within the site:

      • Temporary signage e.g. Dial in instructions at reception is large print with strong colour contrast.
    • Surfaces:

      • There are white tiles in the reception waiting area which could be slippery when wet. Other areas have direct stick carpet.
      • Easy movement around the site due to short cut carpet pile.
    • Stairs or Steps:

      • There stairs in the workshop which lead up to offices. There is no need for customers to use the stairs.
      • There is a handrail located on at least one or both sides of the stairs.
    • Accessible Reception/ Counter / Ticket Sales

      • As previous stated in this report, there is no receptionist but a sign indicates to customers to dial a number depending on what department they want. There is an accessible counter space available if required for people who are shorter or use mobility equipment. The eftpos facility is accessible with an audible beep and tactile marking.
      • There is a counter located on the accessible route.
      • The counter is accessible and has a clear space of 1200mm x 1200mm in front.
      • There is at least one access space at the service or reception counter.
      • There is at least one seat (with an armrest on at least one side and a usable seat height) available to use while waiting.
      • There is an accessible buzzer/bell/alerting device to attract staff attention at the counter
      • EFTPOS terminals are reachable and usable.
      • There is a telephone available for the access customer to use.
    • Accessible Toilets:

      • The accessible toilets are located opposite the kitchen staff room area.
      • All gender accessible toilets are in a self-contained compartment with full privacy.
      • The toilet pan provides a stable base to transfer from.
      • The accessible toilet is a minimum of 1600mm wide x 1900mm long.
      • The washbasin is not reachable from the toilet seat.
    • Places of assembly, entertainment and recreation:

      • The Boardroom has moveable furniture.
      • Meeting rooms are on the accessible route.
      • Entertainment areas are on the accessible route.
    • Designated Accessible Areas:

      • There is a grassed area for support animals (e.g. guide, hearing or mobility dogs).
  • Getting out safely:

      • There is a Health and Safety team who ensure training and practices are up to date.
      • The emergency exits are accessible and hazard free.
      • All fire/smoke doors can stay open automatically during an emergency.
      • There are audible fire alerting devices.
      • Assembly areas (e.g. evacuation point) are on the accessible route.

Parents

Silver

These are the features that the business provides to create a positive accessible experience for customers or visitors with young children.

  • Getting ready to go:

    • The website:

      • www.invacare.co.nz
      • Some aspects of the website are accessible for screen readers e.g. PDF documents are screenreader compatible and a detailed site map is available.
    • Brochures:

      • There are a range of product brochures, so the Customer Care brochure has been assessed for the purpose of this report as it is a generic information card which would be applicable to most customers.
  • Arriving and Getting In:

    • Bus Stop:

      • The journey to Invacare via bus is not easy, due to the 10 minute walking distance between the bus stop at 503 Mt Wellington Highway and 4 Westfield Place. There are no pedestrian crossings, so bear this in mind when planning the journey.
      • The bus stop number is 7807
      • The bus route is Britomart To Otahuhu Via Glen Innes And Panmure Metrolink
      • There is seating and shelter at the bus stop.
    • Car parking:

      • There are two accessible car parks at the main entrance, with a portion of the kerb blended into the footpath. Due to the proximity of the right hand accessible car park and a standard car park, it may not easy to get in and out of the car.
    • Drop off/pick up zone:

      • There is no drop off/pick up zone but if the accessible car parks are free, this would be the best place to drop off or pick someone up from.
    • Kerb Side:

      • The kerb is flat and free of obstructions.
      • There is a kerb ramp for changes in level between the car park and footpath.
    • The identified accessible route to the site:

      • There is a door opening button to the left, outside the main entrance doors. It is easy to miss due to the silver pole blending in with the background.
    • The main entrance into the site:

      • Once inside the building, there is no receptionist but a sign indicates to customers to dial a number depending on which department they want. The phone is high on the reception counter and does not have a video screen. There is no mobile phone number to text a staff member, but those who cannot use this system can head to the office to the right of reception and get the attention of a staff member.
    • Main entrance signage:

      • The Invacare main entrance signage is easy to see from the road. There is no directional signage or ISA symbol displayed.
    • Main entrance doorways (this includes gates and turnstiles)

      • The main entrance doors are glass but not full length like automated doors.
      • Single swing doors have a minimum width of 760mm.
      • The entrance door swing allows for a 1200mm minimum clear space.
  • Getting around within the site:

    • Customer Service:

      • Overall, staff are warm, friendly and committed to improving access for customers and staff. As they are providers of mobility equipment, there is a large range of equipment that can be provided to assist customers throughout the site if required.
      • There are staff available to help with any access enquiries.
      • There are wheelchairs available.
      • There is a full range of wheelchairs to choose from
      • There are scooters available.
      • There is a full range of scooters to choose from
      • There are walkers available.
      • There is a full range of walkers to choose from
      • Crutches, walking canes
      • All support animals are welcomed on premises (e.g. guide, hearing or mobility dogs etc).
    • The identified accessible route within the site:

      • The accessible route is spacious, however some doors may be difficult to open as they're heavy.
      • The width of the accessible route within the site is less than 1200mm.
      • There are facilities and services within the site that are not immediately accessible from this accessible route.
      • Lighting levels of this accessible route impact on visibility and viewing quality.
      • There are steps along the accessible route within the site.
      • The layout suggests a welcoming physical environment (e.g. mobile floor stands provide unimpeded travel, or outdoor environment surfaces are well maintained).
    • Signage within the site:

      • Temporary signage e.g. Dial in instructions at reception is large print with strong colour contrast.
    • Surfaces:

      • There are white tiles in the reception waiting area which could be slippery when wet. Other areas have direct stick carpet.
      • Easy movement around the site due to short cut carpet pile.
    • Stairs or Steps:

      • There stairs in the workshop which lead up to offices. There is no need for customers to use the stairs.
      • There is a handrail located on at least one or both sides of the stairs.
    • Accessible Reception/ Counter / Ticket Sales

      • As previous stated in this report, there is no receptionist but a sign indicates to customers to dial a number depending on what department they want. There is an accessible counter space available if required for people who are shorter or use mobility equipment. The eftpos facility is accessible with an audible beep and tactile marking.
      • There is a counter located on the accessible route.
      • The counter is accessible and has a clear space of 1200mm x 1200mm in front.
      • There is at least one access space at the service or reception counter.
      • There is at least one seat (with an armrest on at least one side and a usable seat height) available to use while waiting.
      • There is an accessible buzzer/bell/alerting device to attract staff attention at the counter
      • EFTPOS terminals are reachable and usable.
      • There is a telephone available for the access customer to use.
    • Accessible Toilets:

      • The accessible toilets are located opposite the kitchen staff room area.
      • All gender accessible toilets are in a self-contained compartment with full privacy.
      • The toilet pan provides a stable base to transfer from.
      • The accessible toilet is a minimum of 1600mm wide x 1900mm long.
    • Places of assembly, entertainment and recreation:

      • The Boardroom has moveable furniture.
      • Meeting rooms are on the accessible route.
      • Entertainment areas are on the accessible route.
    • Designated Accessible Areas:

      • There is a grassed area for support animals (e.g. guide, hearing or mobility dogs).
  • Getting out safely:

      • There is a Health and Safety team who ensure training and practices are up to date.
      • The emergency exits are accessible and hazard free.
      • All fire/smoke doors can stay open automatically during an emergency.
      • There are audible fire alerting devices.
      • Assembly areas (e.g. evacuation point) are on the accessible route.

Learning & Intellectual

Silver

These are the features that the business provides to create a positive accessible experience for customers or visitors with a learning or intellectual impairment.

  • Getting ready to go:

    • The website:

      • www.invacare.co.nz
      • Some aspects of the website are accessible for screen readers e.g. PDF documents are screenreader compatible and a detailed site map is available.
    • Brochures:

      • There are a range of product brochures, so the Customer Care brochure has been assessed for the purpose of this report as it is a generic information card which would be applicable to most customers.
  • Arriving and Getting In:

    • Bus Stop:

      • The journey to Invacare via bus is not easy, due to the 10 minute walking distance between the bus stop at 503 Mt Wellington Highway and 4 Westfield Place. There are no pedestrian crossings, so bear this in mind when planning the journey.
      • The bus stop number is 7807
      • The bus route is Britomart To Otahuhu Via Glen Innes And Panmure Metrolink
      • There is seating and shelter at the bus stop.
    • Car parking:

      • There are two accessible car parks at the main entrance, with a portion of the kerb blended into the footpath. Due to the proximity of the right hand accessible car park and a standard car park, it may not easy to get in and out of the car.
    • Drop off/pick up zone:

      • There is no drop off/pick up zone but if the accessible car parks are free, this would be the best place to drop off or pick someone up from.
    • Kerb Side:

      • The kerb is flat and free of obstructions.
      • There is a kerb ramp for changes in level between the car park and footpath.
    • The identified accessible route to the site:

      • There is a door opening button to the left, outside the main entrance doors. It is easy to miss due to the silver pole blending in with the background.
      • The accessible route to the site has a minimum width of 1200mm.
    • The main entrance into the site:

      • Once inside the building, there is no receptionist but a sign indicates to customers to dial a number depending on which department they want. The phone is high on the reception counter and does not have a video screen. There is no mobile phone number to text a staff member, but those who cannot use this system can head to the office to the right of reception and get the attention of a staff member.
      • Entry is via an intercom.
    • Main entrance signage:

      • The Invacare main entrance signage is easy to see from the road. There is no directional signage or ISA symbol displayed.
    • Main entrance doorways (this includes gates and turnstiles)

      • The main entrance doors are glass but not full length like automated doors.
      • The entrance door swing allows for a 1200mm minimum clear space.
  • Getting around within the site:

    • Customer Service:

      • Overall, staff are warm, friendly and committed to improving access for customers and staff. As they are providers of mobility equipment, there is a large range of equipment that can be provided to assist customers throughout the site if required.
      • There are staff available to help with any access enquiries.
      • All support animals are welcomed on premises (e.g. guide, hearing or mobility dogs etc).
    • Communicating Accessibly:

      • There is large print information available.
    • The identified accessible route within the site:

      • The accessible route is spacious, however some doors may be difficult to open as they're heavy.
      • The width of the accessible route within the site is less than 1200mm.
      • There are facilities and services within the site that are not immediately accessible from this accessible route.
      • Lighting levels of this accessible route impact on visibility and viewing quality.
      • There are steps along the accessible route within the site.
      • The layout suggests a welcoming physical environment (e.g. mobile floor stands provide unimpeded travel, or outdoor environment surfaces are well maintained).
    • Signage within the site:

      • Temporary signage e.g. Dial in instructions at reception is large print with strong colour contrast.
    • Surfaces:

      • There are white tiles in the reception waiting area which could be slippery when wet. Other areas have direct stick carpet.
      • The floor surface covering is plain and clear.
    • Stairs or Steps:

      • There stairs in the workshop which lead up to offices. There is no need for customers to use the stairs.
      • There is a handrail located on at least one or both sides of the stairs.
    • Accessible Reception/ Counter / Ticket Sales

      • As previous stated in this report, there is no receptionist but a sign indicates to customers to dial a number depending on what department they want. There is an accessible counter space available if required for people who are shorter or use mobility equipment. The eftpos facility is accessible with an audible beep and tactile marking.
      • There is a counter located on the accessible route.
      • The counter is accessible and has a clear space of 1200mm x 1200mm in front.
      • There is at least one seat (with an armrest on at least one side and a usable seat height) available to use while waiting.
      • There is an accessible buzzer/bell/alerting device to attract staff attention at the counter
      • EFTPOS terminals are reachable and usable.
      • There is a telephone available for the access customer to use.
    • Accessible Toilets:

      • The accessible toilets are located opposite the kitchen staff room area.
      • All gender accessible toilets are in a self-contained compartment with full privacy.
      • The toilet pan provides a stable base to transfer from.
      • The accessible toilet is a minimum of 1600mm wide x 1900mm long.
    • Places of assembly, entertainment and recreation:

      • The Boardroom has moveable furniture.
      • Meeting rooms are on the accessible route.
      • Entertainment areas are on the accessible route.
    • Designated Accessible Areas:

      • There is a grassed area for support animals (e.g. guide, hearing or mobility dogs).
  • Getting out safely:

      • There is a Health and Safety team who ensure training and practices are up to date.
      • The emergency exits are accessible and hazard free.
      • All fire/smoke doors can stay open automatically during an emergency.
      • There are audible fire alerting devices.
      • Assembly areas (e.g. evacuation point) are on the accessible route.