Breadcrumbs

Kerridge & Partners

Contact Information

Kerridge & Partners
Level 16, Crombie Lockwood Tower building, 191 Queen Street, Auckland
-36.848501,174.765164
Phone: 09 969 9900
Fax: Not available
www.kerridgepartners.com

Accessibility Report

Summary

Silver

Kerridge & Partners is based on level 16 of the Crombie Lockwood Tower building, 191 Queen Street, a landmark building in Auckland's central business district. Kerridge & Partners are embarking on the accessible journey with one executive already a member of Be. Accessible's Fab 50! There is an openness to understanding where the organisation is at on their accessibility journey and a willingness to explore how this may be improved. Kerridge & Partners is an organisation that excels in 'transforming the leadership landscape' by matching appropriate candidates with compatible executive positions in companies; supporting Board governance practice and providing leadership solutions. Giving back to the community is a high priority and this is evidenced by Kerridge & Partners' support of not for profit organisations (for example, Be.Accessible, Catwalk Spinal Cord Injury Research Trust and the Graeme Dingle Foundation).

View the full accessibility report for Kerridge & Partners.

Ratings by Access Group

The Be. Welcome Assessment rates the accessibility of the organisation in each of the following 5 access groups, as well as providing an overall rating:

Overall Rating
Silver 71%
Vision
Silver 72%
Hearing
Silver 71%
Mobility
Silver 73%
Parents
Silver 73%
Learning & Intellectual
Silver 73%

Vision

Silver

These are the features that the business provides to create a positive accessible experience for customers or visitors with a vision impairment.

  • Getting ready to go:

    • The website:

      • www.kerridgepartners.com
      • The Kerridge & Partners' website appears easy to read and makes good use of images, photos and videos to convey key information and stories about what they do. The text sizing appears to be Arial 12 and has a good colour contrast.
    • Brochures:

      • A number of different publications are produced by Kerridge & Partners' organisations. Photos and images complement the text content. Text sizing may vary however most publications appear easy to read and may also be available in PDF format on the website. Kerridge & Partners is based at 191 Queen St, the number 191 at the top of the entrance of the Crombie Lockwood Tower building. Alternative marketing formats include digital media and word of mouth referrals.
      • Kerridge & Partners is based at 191 Queen St, the number 191 at the top of the entrance of the Crombie Lockwood Tower building. Alternative marketing formats include digital media and word of mouth referrals.
  • Arriving and Getting In:

    • Bus Stop:

      • Bus stops are located on Queen Street and Victoria St approximately 300 metres from the main entrance at 191 Queen Street.
      • The bus stop is located on Queen Street outside the Civic Centre.
      • The number of the bus stop is 7055 Queen St outside the Civic
      • The bus stop is located on the CityLink bus route, 302
      • There is seating and shelter at the bus stop.
    • Car parking:

      • Victoria St car park building (entry 30 Kitchener St) has 6 mobility parking spaces on Level 2. From 6am to 6pm the first 2 hours are free then usual tariff rates (one entry and exit per period)\; after 6pm mobility car parks are free. Casual parking is $3 per hour. Vehicle height clearance is 1.95 metres. There is a 3 minute walk or 230 metre distance to Kerridge & Partners at 191 Queen St.
      • 6 mobility car park spaces are available on level 2 of Victoria St Car Park building.
      • The accessible parking is easy to find and well sign posted.
      • There is shelter over the accessible car parking.
    • Drop off/pick up zone:

      • A drop off/pick up zone is located in front of 191 Queen Street with yellow ground marking and overhead signage. Be aware there are no kerb ramps to access the footpath easily. The nearest kerb ramp is at the intersection between Durham Street West and Queen Street.
      • The drop off/pick up zone is located within 200 metres of the organisation's entrance.
      • There is no shelter over the drop off/pick up zone.
      • There is no kerb curb cut to the pavement or the environment is uneven.
    • Drop off/pick up zone signage:

      • Ground and overhead signage indicates the drop off/pick up zone.
      • The drop off/pick up zone is easy to find and well sign posted.
    • Kerb Side:

      • A lack of kerb ramps from the 30 minute car parks and pick up/drop off zone in front of the main entrance to the level of the footpath. The nearest kerb ramps are located at nearby intersections.
    • The identified accessible route to the site:

      • The accessible route from car park buildings or approaching from bus stops is free of obstructions. The terrain in the Central Business district is hilly and surfaces may be uneven. Electronic intersections provide visual and audible signals. Crowds may be present when crossing at intersections or when negotiating footpaths.
      • The accessible route to the site has a minimum width of 1200mm.
      • There are ground tactile indicators installed to help navigate to the main entrance.
      • There are steps along the access route to the site.
    • The main entrance into the site:

      • Scaffolding was erected in front of the main entrance at the time of the assessment which was padded with bright pink sponge surrounds. The lighting for the main entrance was dim and building signage difficult to read. Change in tile surface at the main entrance which appear slip resistant.
    • Main entrance signage:

      • Refurbishment at the main entrance has scaffolding in place, therefore signage was obscured from view. The international symbol of access is located on the right hand side of the automatic opening doors.
    • Main entrance doorways (this includes gates and turnstiles)

      • Double opening automatic doors of full length glass open easily and remain open for 5 seconds allowing sufficient time for visitors to move through comfortably. Grey visibility markers indicate where the doors and glass frontage are located.
      • The entrance door swing allows for a 1200mm minimum clear space.
      • Ramps exist for thresholds greater than 20mm.
  • Getting around within the site:

    • Customer Service:

      • Personal assistance is offered by staff for all access related enquiries from suitable room bookings to car park information or providing direction to the accessible toilet facility.
      • There are staff available to help with any access enquiries.
      • All support animals are welcomed on premises (e.g. guide, hearing or mobility dogs etc).
    • Communicating Accessibly:

      • There is large print information available.
    • Pricing Information:

    • The identified accessible route within the site:

      • The route throughout the site is accessible and free of obstructions. Glass swing doors into Kerridge & Partners may be heavy to open however assistance from the receptionist is readily available.
      • The accessible route within the site has a minimum width of 1200mm.
      • Any permanently fixed objects are detectable by a person using a cane.
      • There are facilities and services within the site that are not immediately accessible from this accessible route.
      • Lighting levels on this accessible route offer good visibility and viewing.
      • The layout contains obstacles and/or surfaces that impede travel for the access customer.
    • Signage within the site:

      • Signage is limited throughout the site. A Directory Board of all businesses in the building including Kerridge & Partners on level 16 is located inside the cafe on the back wall to the left hand of the cafe counter when facing the counter. Continuing through the cafe the lifts are located on your left. Accessible toilets are located on Level 4 and require swipe card access.
    • Sensory options:

      • Traffic noise from Queen Street may obscure the audio instructions from the electronic lift panels. The foyer floor is polished and may be reflective from lighting in some areas.
      • Braille or tactile methods are used to help indicate location.
    • Surfaces:

      • Polished floors in the cafe and foyer area in front of the lifts and direct stick carpet in the open plan office area and stairs. Walls and floors are free from patterns and visual clutter.
      • The floor surface covering is plain and clear.
      • Tactile indicators are not installed on the accessible route
    • Lifts:

      • 4 lifts labelled A, B, C and D are located on the far side of the cafe on the left hand side. Access is via an electronic system to select the floor level from a touch screen and being directed to the available Lift car. The system appears to be in text and audio formats. Once inside the lift, floor levels are visible in red digital format however there is no audible voice indicating each floor level. Numbers on the edge of the lift door are flush with the surface.
      • All controls (i.e. landing controls, alarm and emergency telephone) are located within a reachable range.
    • Stairs or Steps:

      • Stairs are available with hand rails on one side only and are not continuous around landings. Signage is limited. Stairs are carpeted but there are no differentiation for each step. Care to be taken when using stairs, especially in the event of an emergency or when lifts are not available.
      • There is a handrail located on at least one or both sides of the stairs.
    • Accessible Reception/ Counter / Ticket Sales

      • The cafe counter has an accessible ledge that is activated when pushed in. It blends in with the woodwork however staff are aware of it. A mobile EFTPOS machine will be taken to tables or handed over the counter. Kerridge & Partners' reception counter is located inside left hand side of the entrance into the office area on level 16. This offers a place for the receptionist to be visible as visitors approach, access to the door unlocking mechanism and to meet and greet visitors. No payment transactions are made at counter.
      • There is a counter located on the accessible route.
      • The counter is accessible and has a clear space of 1200mm x 1200mm in front.
      • There is at least one seat (with an armrest on at least one side and a usable seat height) available to use while waiting.
      • There is a private room or quieter area available to use for communication or personal requirements.
      • There is an accessible buzzer/bell/alerting device to attract staff attention at the counter
      • EFTPOS terminals are reachable and usable.
    • Accessible Toilets:

      • A unisex, accessible combined toilet and shower facility are located on Level 4 of the Lockwood Crombie building and available for use by Kerridge & Partners' staff and visitors. The receptionist carries a swipe card to unlock the facilities and will accompany visitors to level 4 using the lifts.
      • An accessible, unisex toilet facility is located on Level 4, swipe card access.
      • All gender accessible toilets are in a self-contained compartment with full privacy.
      • Accessible toilets are not on every floor.
      • The toilet seat lid can act as a back rest.
      • The toilet pan provides a stable base to transfer from.
      • The accessible toilet is a minimum of 1600mm wide x 1900mm long.
    • Places of assembly, entertainment and recreation:

      • Meeting rooms are located on the accessible route and include lever action door handles, comfortable seating with arm and back rest supports. Furniture is movable and presentation areas are accessible.
      • Meeting rooms are on the accessible route.
      • Recreation areas are located on the accessible route.
      • There is level access and floor space for wheelchair users to be seated with the general audience.
      • There is no direct access to an accessible toilet.
      • The presentation area or stage is accessible.
    • Designated Accessible Areas:

      • The nearest area for support dogs is on Queen St or Albert Park.
      • There is a grassed area for support animals (e.g. guide, hearing or mobility dogs).
  • Getting out safely:

      • The emergency exits are accessible and hazard free.
      • All fire/smoke doors can stay open automatically during an emergency.
      • There are audible fire alerting devices.
      • Assembly areas (e.g. evacuation point) are on the accessible route.

Hearing

Silver

These are the features that the business provides to create a positive accessible experience for customers or visitors who are Deaf or have a hearing impairment.

  • Getting ready to go:

    • The website:

      • www.kerridgepartners.com
      • The Kerridge & Partners' website appears easy to read and makes good use of images, photos and videos to convey key information and stories about what they do. The text sizing appears to be Arial 12 and has a good colour contrast.
    • Brochures:

      • A number of different publications are produced by Kerridge & Partners' organisations. Photos and images complement the text content. Text sizing may vary however most publications appear easy to read and may also be available in PDF format on the website. Kerridge & Partners is based at 191 Queen St, the number 191 at the top of the entrance of the Crombie Lockwood Tower building. Alternative marketing formats include digital media and word of mouth referrals.
      • Kerridge & Partners is based at 191 Queen St, the number 191 at the top of the entrance of the Crombie Lockwood Tower building. Alternative marketing formats include digital media and word of mouth referrals.
  • Arriving and Getting In:

    • Bus Stop:

      • Bus stops are located on Queen Street and Victoria St approximately 300 metres from the main entrance at 191 Queen Street.
      • The bus stop is located on Queen Street outside the Civic Centre.
      • The number of the bus stop is 7055 Queen St outside the Civic
      • The bus stop is located on the CityLink bus route, 302
      • There is seating and shelter at the bus stop.
    • Car parking:

      • Victoria St car park building (entry 30 Kitchener St) has 6 mobility parking spaces on Level 2. From 6am to 6pm the first 2 hours are free then usual tariff rates (one entry and exit per period)\; after 6pm mobility car parks are free. Casual parking is $3 per hour. Vehicle height clearance is 1.95 metres. There is a 3 minute walk or 230 metre distance to Kerridge & Partners at 191 Queen St.
    • Drop off/pick up zone:

      • A drop off/pick up zone is located in front of 191 Queen Street with yellow ground marking and overhead signage. Be aware there are no kerb ramps to access the footpath easily. The nearest kerb ramp is at the intersection between Durham Street West and Queen Street.
      • The drop off/pick up zone is located within 200 metres of the organisation's entrance.
      • There is no shelter over the drop off/pick up zone.
      • There is no kerb curb cut to the pavement or the environment is uneven.
    • Drop off/pick up zone signage:

      • Ground and overhead signage indicates the drop off/pick up zone.
      • The drop off/pick up zone is easy to find and well sign posted.
    • Kerb Side:

      • A lack of kerb ramps from the 30 minute car parks and pick up/drop off zone in front of the main entrance to the level of the footpath. The nearest kerb ramps are located at nearby intersections.
    • The identified accessible route to the site:

      • The accessible route from car park buildings or approaching from bus stops is free of obstructions. The terrain in the Central Business district is hilly and surfaces may be uneven. Electronic intersections provide visual and audible signals. Crowds may be present when crossing at intersections or when negotiating footpaths.
    • The main entrance into the site:

      • Scaffolding was erected in front of the main entrance at the time of the assessment which was padded with bright pink sponge surrounds. The lighting for the main entrance was dim and building signage difficult to read. Change in tile surface at the main entrance which appear slip resistant.
    • Main entrance signage:

      • Refurbishment at the main entrance has scaffolding in place, therefore signage was obscured from view. The international symbol of access is located on the right hand side of the automatic opening doors.
    • Main entrance doorways (this includes gates and turnstiles)

      • Double opening automatic doors of full length glass open easily and remain open for 5 seconds allowing sufficient time for visitors to move through comfortably. Grey visibility markers indicate where the doors and glass frontage are located.
      • Ramps exist for thresholds greater than 20mm.
  • Getting around within the site:

    • Customer Service:

      • Personal assistance is offered by staff for all access related enquiries from suitable room bookings to car park information or providing direction to the accessible toilet facility.
      • There are staff available to help with any access enquiries.
      • All support animals are welcomed on premises (e.g. guide, hearing or mobility dogs etc).
    • Communicating Accessibly:

      • Information can be sent out via email.
    • The identified accessible route within the site:

      • The route throughout the site is accessible and free of obstructions. Glass swing doors into Kerridge & Partners may be heavy to open however assistance from the receptionist is readily available.
      • The accessible route within the site has a minimum width of 1200mm.
      • There are facilities and services within the site that are not immediately accessible from this accessible route.
      • Lighting levels on this accessible route offer good visibility and viewing.
      • The layout contains obstacles and/or surfaces that impede travel for the access customer.
    • Signage within the site:

      • Signage is limited throughout the site. A Directory Board of all businesses in the building including Kerridge & Partners on level 16 is located inside the cafe on the back wall to the left hand of the cafe counter when facing the counter. Continuing through the cafe the lifts are located on your left. Accessible toilets are located on Level 4 and require swipe card access.
    • Sensory options:

      • Traffic noise from Queen Street may obscure the audio instructions from the electronic lift panels. The foyer floor is polished and may be reflective from lighting in some areas.
      • The environment is prone to an echo.
    • Surfaces:

      • Polished floors in the cafe and foyer area in front of the lifts and direct stick carpet in the open plan office area and stairs. Walls and floors are free from patterns and visual clutter.
    • Lifts:

      • 4 lifts labelled A, B, C and D are located on the far side of the cafe on the left hand side. Access is via an electronic system to select the floor level from a touch screen and being directed to the available Lift car. The system appears to be in text and audio formats. Once inside the lift, floor levels are visible in red digital format however there is no audible voice indicating each floor level. Numbers on the edge of the lift door are flush with the surface.
      • All controls (i.e. landing controls, alarm and emergency telephone) are located within a reachable range.
    • Stairs or Steps:

      • Stairs are available with hand rails on one side only and are not continuous around landings. Signage is limited. Stairs are carpeted but there are no differentiation for each step. Care to be taken when using stairs, especially in the event of an emergency or when lifts are not available.
      • There is a handrail located on at least one or both sides of the stairs.
    • Accessible Reception/ Counter / Ticket Sales

      • The cafe counter has an accessible ledge that is activated when pushed in. It blends in with the woodwork however staff are aware of it. A mobile EFTPOS machine will be taken to tables or handed over the counter. Kerridge & Partners' reception counter is located inside left hand side of the entrance into the office area on level 16. This offers a place for the receptionist to be visible as visitors approach, access to the door unlocking mechanism and to meet and greet visitors. No payment transactions are made at counter.
      • There is a counter located on the accessible route.
      • The counter is accessible and has a clear space of 1200mm x 1200mm in front.
      • There is at least one seat (with an armrest on at least one side and a usable seat height) available to use while waiting.
      • There is a private room or quieter area available to use for communication or personal requirements.
      • There is an accessible buzzer/bell/alerting device to attract staff attention at the counter
      • EFTPOS terminals are reachable and usable.
    • Accessible Toilets:

      • A unisex, accessible combined toilet and shower facility are located on Level 4 of the Lockwood Crombie building and available for use by Kerridge & Partners' staff and visitors. The receptionist carries a swipe card to unlock the facilities and will accompany visitors to level 4 using the lifts.
      • An accessible, unisex toilet facility is located on Level 4, swipe card access.
      • All gender accessible toilets are in a self-contained compartment with full privacy.
      • Accessible toilets are not on every floor.
      • The toilet seat lid can act as a back rest.
      • The toilet pan provides a stable base to transfer from.
      • The accessible toilet is a minimum of 1600mm wide x 1900mm long.
    • Places of assembly, entertainment and recreation:

      • Meeting rooms are located on the accessible route and include lever action door handles, comfortable seating with arm and back rest supports. Furniture is movable and presentation areas are accessible.
      • Meeting rooms are on the accessible route.
      • Recreation areas are located on the accessible route.
      • There is no direct access to an accessible toilet.
      • The presentation area or stage is accessible.
    • Designated Accessible Areas:

      • The nearest area for support dogs is on Queen St or Albert Park.
      • There is a grassed area for support animals (e.g. guide, hearing or mobility dogs).
  • Getting out safely:

      • The emergency exits are accessible and hazard free.
      • All fire/smoke doors can stay open automatically during an emergency.
      • There are audible fire alerting devices.
      • Assembly areas (e.g. evacuation point) are on the accessible route.

Mobility

Silver

These are the features that the business provides to create a positive accessible experience for customers or visitors with a mobility impairment.

  • Getting ready to go:

    • The website:

      • www.kerridgepartners.com
      • The Kerridge & Partners' website appears easy to read and makes good use of images, photos and videos to convey key information and stories about what they do. The text sizing appears to be Arial 12 and has a good colour contrast.
    • Brochures:

      • A number of different publications are produced by Kerridge & Partners' organisations. Photos and images complement the text content. Text sizing may vary however most publications appear easy to read and may also be available in PDF format on the website. Kerridge & Partners is based at 191 Queen St, the number 191 at the top of the entrance of the Crombie Lockwood Tower building. Alternative marketing formats include digital media and word of mouth referrals.
      • Kerridge & Partners is based at 191 Queen St, the number 191 at the top of the entrance of the Crombie Lockwood Tower building. Alternative marketing formats include digital media and word of mouth referrals.
  • Arriving and Getting In:

    • Bus Stop:

      • Bus stops are located on Queen Street and Victoria St approximately 300 metres from the main entrance at 191 Queen Street.
      • The bus stop is located on Queen Street outside the Civic Centre.
      • The number of the bus stop is 7055 Queen St outside the Civic
      • The bus stop is located on the CityLink bus route, 302
      • There is seating and shelter at the bus stop.
    • Car parking:

      • Victoria St car park building (entry 30 Kitchener St) has 6 mobility parking spaces on Level 2. From 6am to 6pm the first 2 hours are free then usual tariff rates (one entry and exit per period)\; after 6pm mobility car parks are free. Casual parking is $3 per hour. Vehicle height clearance is 1.95 metres. There is a 3 minute walk or 230 metre distance to Kerridge & Partners at 191 Queen St.
      • 6 mobility car park spaces are available on level 2 of Victoria St Car Park building.
      • The accessible parking is easy to find and well sign posted.
      • There is shelter over the accessible car parking.
    • Drop off/pick up zone:

      • A drop off/pick up zone is located in front of 191 Queen Street with yellow ground marking and overhead signage. Be aware there are no kerb ramps to access the footpath easily. The nearest kerb ramp is at the intersection between Durham Street West and Queen Street.
      • The drop off/pick up zone is located within 200 metres of the organisation's entrance.
      • There is no shelter over the drop off/pick up zone.
      • There is no kerb curb cut to the pavement or the environment is uneven.
    • Drop off/pick up zone signage:

      • Ground and overhead signage indicates the drop off/pick up zone.
      • The drop off/pick up zone is easy to find and well sign posted.
    • Kerb Side:

      • A lack of kerb ramps from the 30 minute car parks and pick up/drop off zone in front of the main entrance to the level of the footpath. The nearest kerb ramps are located at nearby intersections.
    • The identified accessible route to the site:

      • The accessible route from car park buildings or approaching from bus stops is free of obstructions. The terrain in the Central Business district is hilly and surfaces may be uneven. Electronic intersections provide visual and audible signals. Crowds may be present when crossing at intersections or when negotiating footpaths.
      • The accessible route to the site has a minimum width of 1200mm.
      • There are steps along the access route to the site.
    • The main entrance into the site:

      • Scaffolding was erected in front of the main entrance at the time of the assessment which was padded with bright pink sponge surrounds. The lighting for the main entrance was dim and building signage difficult to read. Change in tile surface at the main entrance which appear slip resistant.
    • Main entrance signage:

      • Refurbishment at the main entrance has scaffolding in place, therefore signage was obscured from view. The international symbol of access is located on the right hand side of the automatic opening doors.
    • Main entrance doorways (this includes gates and turnstiles)

      • Double opening automatic doors of full length glass open easily and remain open for 5 seconds allowing sufficient time for visitors to move through comfortably. Grey visibility markers indicate where the doors and glass frontage are located.
      • Single swing doors have a minimum width of 760mm.
      • The entrance door swing allows for a 1200mm minimum clear space.
      • Ramps exist for thresholds greater than 20mm.
      • There is a 300mm side panel on hinged doors.
  • Getting around within the site:

    • Customer Service:

      • Personal assistance is offered by staff for all access related enquiries from suitable room bookings to car park information or providing direction to the accessible toilet facility.
      • There are staff available to help with any access enquiries.
      • Height adjustable desks, standing desks.
      • All support animals are welcomed on premises (e.g. guide, hearing or mobility dogs etc).
    • The identified accessible route within the site:

      • The route throughout the site is accessible and free of obstructions. Glass swing doors into Kerridge & Partners may be heavy to open however assistance from the receptionist is readily available.
      • The accessible route within the site has a minimum width of 1200mm.
      • There are facilities and services within the site that are not immediately accessible from this accessible route.
      • Lighting levels on this accessible route offer good visibility and viewing.
      • The layout contains obstacles and/or surfaces that impede travel for the access customer.
    • Signage within the site:

      • Signage is limited throughout the site. A Directory Board of all businesses in the building including Kerridge & Partners on level 16 is located inside the cafe on the back wall to the left hand of the cafe counter when facing the counter. Continuing through the cafe the lifts are located on your left. Accessible toilets are located on Level 4 and require swipe card access.
    • Sensory options:

      • Traffic noise from Queen Street may obscure the audio instructions from the electronic lift panels. The foyer floor is polished and may be reflective from lighting in some areas.
    • Surfaces:

      • Polished floors in the cafe and foyer area in front of the lifts and direct stick carpet in the open plan office area and stairs. Walls and floors are free from patterns and visual clutter.
      • Easy movement around the site due to short cut carpet pile.
    • Lifts:

      • 4 lifts labelled A, B, C and D are located on the far side of the cafe on the left hand side. Access is via an electronic system to select the floor level from a touch screen and being directed to the available Lift car. The system appears to be in text and audio formats. Once inside the lift, floor levels are visible in red digital format however there is no audible voice indicating each floor level. Numbers on the edge of the lift door are flush with the surface.
      • All controls (i.e. landing controls, alarm and emergency telephone) are located within a reachable range.
    • Stairs or Steps:

      • Stairs are available with hand rails on one side only and are not continuous around landings. Signage is limited. Stairs are carpeted but there are no differentiation for each step. Care to be taken when using stairs, especially in the event of an emergency or when lifts are not available.
      • There is a handrail located on at least one or both sides of the stairs.
    • Accessible Reception/ Counter / Ticket Sales

      • The cafe counter has an accessible ledge that is activated when pushed in. It blends in with the woodwork however staff are aware of it. A mobile EFTPOS machine will be taken to tables or handed over the counter. Kerridge & Partners' reception counter is located inside left hand side of the entrance into the office area on level 16. This offers a place for the receptionist to be visible as visitors approach, access to the door unlocking mechanism and to meet and greet visitors. No payment transactions are made at counter.
      • There is a counter located on the accessible route.
      • The counter is accessible and has a clear space of 1200mm x 1200mm in front.
      • There is no access space at the service or reception counter.
      • There is at least one seat (with an armrest on at least one side and a usable seat height) available to use while waiting.
      • There is a private room or quieter area available to use for communication or personal requirements.
      • There is an accessible buzzer/bell/alerting device to attract staff attention at the counter
      • EFTPOS terminals are reachable and usable.
    • Accessible Toilets:

      • A unisex, accessible combined toilet and shower facility are located on Level 4 of the Lockwood Crombie building and available for use by Kerridge & Partners' staff and visitors. The receptionist carries a swipe card to unlock the facilities and will accompany visitors to level 4 using the lifts.
      • An accessible, unisex toilet facility is located on Level 4, swipe card access.
      • All gender accessible toilets are in a self-contained compartment with full privacy.
      • Accessible toilets are not on every floor.
      • The toilet seat lid can act as a back rest.
      • The toilet pan provides a stable base to transfer from.
      • The accessible toilet is a minimum of 1600mm wide x 1900mm long.
      • The washbasin is reachable from the toilet seat.
    • Places of assembly, entertainment and recreation:

      • Meeting rooms are located on the accessible route and include lever action door handles, comfortable seating with arm and back rest supports. Furniture is movable and presentation areas are accessible.
      • Meeting rooms are on the accessible route.
      • Recreation areas are located on the accessible route.
      • There is level access and floor space for wheelchair users to be seated with the general audience.
      • There is no direct access to an accessible toilet.
      • The presentation area or stage is accessible.
    • Designated Accessible Areas:

      • The nearest area for support dogs is on Queen St or Albert Park.
      • There is a grassed area for support animals (e.g. guide, hearing or mobility dogs).
  • Getting out safely:

      • The emergency exits are accessible and hazard free.
      • All fire/smoke doors can stay open automatically during an emergency.
      • There are audible fire alerting devices.
      • Assembly areas (e.g. evacuation point) are on the accessible route.

Parents

Silver

These are the features that the business provides to create a positive accessible experience for customers or visitors with young children.

  • Getting ready to go:

    • The website:

      • www.kerridgepartners.com
      • The Kerridge & Partners' website appears easy to read and makes good use of images, photos and videos to convey key information and stories about what they do. The text sizing appears to be Arial 12 and has a good colour contrast.
    • Brochures:

      • A number of different publications are produced by Kerridge & Partners' organisations. Photos and images complement the text content. Text sizing may vary however most publications appear easy to read and may also be available in PDF format on the website. Kerridge & Partners is based at 191 Queen St, the number 191 at the top of the entrance of the Crombie Lockwood Tower building. Alternative marketing formats include digital media and word of mouth referrals.
      • Kerridge & Partners is based at 191 Queen St, the number 191 at the top of the entrance of the Crombie Lockwood Tower building. Alternative marketing formats include digital media and word of mouth referrals.
  • Arriving and Getting In:

    • Bus Stop:

      • Bus stops are located on Queen Street and Victoria St approximately 300 metres from the main entrance at 191 Queen Street.
      • The bus stop is located on Queen Street outside the Civic Centre.
      • The number of the bus stop is 7055 Queen St outside the Civic
      • The bus stop is located on the CityLink bus route, 302
      • There is seating and shelter at the bus stop.
    • Car parking:

      • Victoria St car park building (entry 30 Kitchener St) has 6 mobility parking spaces on Level 2. From 6am to 6pm the first 2 hours are free then usual tariff rates (one entry and exit per period)\; after 6pm mobility car parks are free. Casual parking is $3 per hour. Vehicle height clearance is 1.95 metres. There is a 3 minute walk or 230 metre distance to Kerridge & Partners at 191 Queen St.
    • Drop off/pick up zone:

      • A drop off/pick up zone is located in front of 191 Queen Street with yellow ground marking and overhead signage. Be aware there are no kerb ramps to access the footpath easily. The nearest kerb ramp is at the intersection between Durham Street West and Queen Street.
      • The drop off/pick up zone is located within 200 metres of the organisation's entrance.
      • There is no shelter over the drop off/pick up zone.
      • There is no kerb curb cut to the pavement or the environment is uneven.
    • Drop off/pick up zone signage:

      • Ground and overhead signage indicates the drop off/pick up zone.
      • The drop off/pick up zone is easy to find and well sign posted.
    • Kerb Side:

      • A lack of kerb ramps from the 30 minute car parks and pick up/drop off zone in front of the main entrance to the level of the footpath. The nearest kerb ramps are located at nearby intersections.
    • The identified accessible route to the site:

      • The accessible route from car park buildings or approaching from bus stops is free of obstructions. The terrain in the Central Business district is hilly and surfaces may be uneven. Electronic intersections provide visual and audible signals. Crowds may be present when crossing at intersections or when negotiating footpaths.
    • The main entrance into the site:

      • Scaffolding was erected in front of the main entrance at the time of the assessment which was padded with bright pink sponge surrounds. The lighting for the main entrance was dim and building signage difficult to read. Change in tile surface at the main entrance which appear slip resistant.
    • Main entrance signage:

      • Refurbishment at the main entrance has scaffolding in place, therefore signage was obscured from view. The international symbol of access is located on the right hand side of the automatic opening doors.
    • Main entrance doorways (this includes gates and turnstiles)

      • Double opening automatic doors of full length glass open easily and remain open for 5 seconds allowing sufficient time for visitors to move through comfortably. Grey visibility markers indicate where the doors and glass frontage are located.
      • Single swing doors have a minimum width of 760mm.
      • The entrance door swing allows for a 1200mm minimum clear space.
      • Ramps exist for thresholds greater than 20mm.
      • There is a 300mm side panel on hinged doors.
  • Getting around within the site:

    • Customer Service:

      • Personal assistance is offered by staff for all access related enquiries from suitable room bookings to car park information or providing direction to the accessible toilet facility.
      • There are staff available to help with any access enquiries.
      • Height adjustable desks, standing desks.
      • All support animals are welcomed on premises (e.g. guide, hearing or mobility dogs etc).
    • The identified accessible route within the site:

      • The route throughout the site is accessible and free of obstructions. Glass swing doors into Kerridge & Partners may be heavy to open however assistance from the receptionist is readily available.
      • The accessible route within the site has a minimum width of 1200mm.
      • There are facilities and services within the site that are not immediately accessible from this accessible route.
      • Lighting levels on this accessible route offer good visibility and viewing.
      • The layout contains obstacles and/or surfaces that impede travel for the access customer.
    • Signage within the site:

      • Signage is limited throughout the site. A Directory Board of all businesses in the building including Kerridge & Partners on level 16 is located inside the cafe on the back wall to the left hand of the cafe counter when facing the counter. Continuing through the cafe the lifts are located on your left. Accessible toilets are located on Level 4 and require swipe card access.
    • Sensory options:

      • Traffic noise from Queen Street may obscure the audio instructions from the electronic lift panels. The foyer floor is polished and may be reflective from lighting in some areas.
    • Surfaces:

      • Polished floors in the cafe and foyer area in front of the lifts and direct stick carpet in the open plan office area and stairs. Walls and floors are free from patterns and visual clutter.
      • Easy movement around the site due to short cut carpet pile.
    • Lifts:

      • 4 lifts labelled A, B, C and D are located on the far side of the cafe on the left hand side. Access is via an electronic system to select the floor level from a touch screen and being directed to the available Lift car. The system appears to be in text and audio formats. Once inside the lift, floor levels are visible in red digital format however there is no audible voice indicating each floor level. Numbers on the edge of the lift door are flush with the surface.
      • All controls (i.e. landing controls, alarm and emergency telephone) are located within a reachable range.
    • Stairs or Steps:

      • Stairs are available with hand rails on one side only and are not continuous around landings. Signage is limited. Stairs are carpeted but there are no differentiation for each step. Care to be taken when using stairs, especially in the event of an emergency or when lifts are not available.
      • There is a handrail located on at least one or both sides of the stairs.
    • Accessible Reception/ Counter / Ticket Sales

      • The cafe counter has an accessible ledge that is activated when pushed in. It blends in with the woodwork however staff are aware of it. A mobile EFTPOS machine will be taken to tables or handed over the counter. Kerridge & Partners' reception counter is located inside left hand side of the entrance into the office area on level 16. This offers a place for the receptionist to be visible as visitors approach, access to the door unlocking mechanism and to meet and greet visitors. No payment transactions are made at counter.
      • There is a counter located on the accessible route.
      • The counter is accessible and has a clear space of 1200mm x 1200mm in front.
      • There is no access space at the service or reception counter.
      • There is at least one seat (with an armrest on at least one side and a usable seat height) available to use while waiting.
      • There is a private room or quieter area available to use for communication or personal requirements.
      • There is an accessible buzzer/bell/alerting device to attract staff attention at the counter
      • EFTPOS terminals are reachable and usable.
    • Accessible Toilets:

      • A unisex, accessible combined toilet and shower facility are located on Level 4 of the Lockwood Crombie building and available for use by Kerridge & Partners' staff and visitors. The receptionist carries a swipe card to unlock the facilities and will accompany visitors to level 4 using the lifts.
      • An accessible, unisex toilet facility is located on Level 4, swipe card access.
      • All gender accessible toilets are in a self-contained compartment with full privacy.
      • Accessible toilets are not on every floor.
      • The toilet seat lid can act as a back rest.
      • The toilet pan provides a stable base to transfer from.
      • The accessible toilet is a minimum of 1600mm wide x 1900mm long.
    • Places of assembly, entertainment and recreation:

      • Meeting rooms are located on the accessible route and include lever action door handles, comfortable seating with arm and back rest supports. Furniture is movable and presentation areas are accessible.
      • Meeting rooms are on the accessible route.
      • Recreation areas are located on the accessible route.
      • There is level access and floor space for wheelchair users to be seated with the general audience.
      • There is no direct access to an accessible toilet.
      • The presentation area or stage is accessible.
    • Designated Accessible Areas:

      • The nearest area for support dogs is on Queen St or Albert Park.
      • There is a grassed area for support animals (e.g. guide, hearing or mobility dogs).
  • Getting out safely:

      • The emergency exits are accessible and hazard free.
      • All fire/smoke doors can stay open automatically during an emergency.
      • There are audible fire alerting devices.
      • Assembly areas (e.g. evacuation point) are on the accessible route.

Learning & Intellectual

Silver

These are the features that the business provides to create a positive accessible experience for customers or visitors with a learning or intellectual impairment.

  • Getting ready to go:

    • The website:

      • www.kerridgepartners.com
      • The Kerridge & Partners' website appears easy to read and makes good use of images, photos and videos to convey key information and stories about what they do. The text sizing appears to be Arial 12 and has a good colour contrast.
    • Brochures:

      • A number of different publications are produced by Kerridge & Partners' organisations. Photos and images complement the text content. Text sizing may vary however most publications appear easy to read and may also be available in PDF format on the website. Kerridge & Partners is based at 191 Queen St, the number 191 at the top of the entrance of the Crombie Lockwood Tower building. Alternative marketing formats include digital media and word of mouth referrals.
      • Kerridge & Partners is based at 191 Queen St, the number 191 at the top of the entrance of the Crombie Lockwood Tower building. Alternative marketing formats include digital media and word of mouth referrals.
  • Arriving and Getting In:

    • Bus Stop:

      • Bus stops are located on Queen Street and Victoria St approximately 300 metres from the main entrance at 191 Queen Street.
      • The bus stop is located on Queen Street outside the Civic Centre.
      • The number of the bus stop is 7055 Queen St outside the Civic
      • The bus stop is located on the CityLink bus route, 302
      • There is seating and shelter at the bus stop.
    • Car parking:

      • Victoria St car park building (entry 30 Kitchener St) has 6 mobility parking spaces on Level 2. From 6am to 6pm the first 2 hours are free then usual tariff rates (one entry and exit per period)\; after 6pm mobility car parks are free. Casual parking is $3 per hour. Vehicle height clearance is 1.95 metres. There is a 3 minute walk or 230 metre distance to Kerridge & Partners at 191 Queen St.
    • Drop off/pick up zone:

      • A drop off/pick up zone is located in front of 191 Queen Street with yellow ground marking and overhead signage. Be aware there are no kerb ramps to access the footpath easily. The nearest kerb ramp is at the intersection between Durham Street West and Queen Street.
      • The drop off/pick up zone is located within 200 metres of the organisation's entrance.
      • There is no shelter over the drop off/pick up zone.
      • There is no kerb curb cut to the pavement or the environment is uneven.
    • Drop off/pick up zone signage:

      • Ground and overhead signage indicates the drop off/pick up zone.
      • The drop off/pick up zone is easy to find and well sign posted.
    • Kerb Side:

      • A lack of kerb ramps from the 30 minute car parks and pick up/drop off zone in front of the main entrance to the level of the footpath. The nearest kerb ramps are located at nearby intersections.
    • The identified accessible route to the site:

      • The accessible route from car park buildings or approaching from bus stops is free of obstructions. The terrain in the Central Business district is hilly and surfaces may be uneven. Electronic intersections provide visual and audible signals. Crowds may be present when crossing at intersections or when negotiating footpaths.
      • The accessible route to the site has a minimum width of 1200mm.
      • There are steps along the access route to the site.
    • The main entrance into the site:

      • Scaffolding was erected in front of the main entrance at the time of the assessment which was padded with bright pink sponge surrounds. The lighting for the main entrance was dim and building signage difficult to read. Change in tile surface at the main entrance which appear slip resistant.
    • Main entrance signage:

      • Refurbishment at the main entrance has scaffolding in place, therefore signage was obscured from view. The international symbol of access is located on the right hand side of the automatic opening doors.
    • Main entrance doorways (this includes gates and turnstiles)

      • Double opening automatic doors of full length glass open easily and remain open for 5 seconds allowing sufficient time for visitors to move through comfortably. Grey visibility markers indicate where the doors and glass frontage are located.
      • The entrance door swing allows for a 1200mm minimum clear space.
      • Ramps exist for thresholds greater than 20mm.
  • Getting around within the site:

    • Customer Service:

      • Personal assistance is offered by staff for all access related enquiries from suitable room bookings to car park information or providing direction to the accessible toilet facility.
      • There are staff available to help with any access enquiries.
      • All support animals are welcomed on premises (e.g. guide, hearing or mobility dogs etc).
    • Communicating Accessibly:

      • There is large print information available.
    • The identified accessible route within the site:

      • The route throughout the site is accessible and free of obstructions. Glass swing doors into Kerridge & Partners may be heavy to open however assistance from the receptionist is readily available.
      • The accessible route within the site has a minimum width of 1200mm.
      • There are facilities and services within the site that are not immediately accessible from this accessible route.
      • Lighting levels on this accessible route offer good visibility and viewing.
      • The layout contains obstacles and/or surfaces that impede travel for the access customer.
    • Signage within the site:

      • Signage is limited throughout the site. A Directory Board of all businesses in the building including Kerridge & Partners on level 16 is located inside the cafe on the back wall to the left hand of the cafe counter when facing the counter. Continuing through the cafe the lifts are located on your left. Accessible toilets are located on Level 4 and require swipe card access.
    • Sensory options:

      • Traffic noise from Queen Street may obscure the audio instructions from the electronic lift panels. The foyer floor is polished and may be reflective from lighting in some areas.
    • Surfaces:

      • Polished floors in the cafe and foyer area in front of the lifts and direct stick carpet in the open plan office area and stairs. Walls and floors are free from patterns and visual clutter.
      • The floor surface covering is plain and clear.
    • Lifts:

      • 4 lifts labelled A, B, C and D are located on the far side of the cafe on the left hand side. Access is via an electronic system to select the floor level from a touch screen and being directed to the available Lift car. The system appears to be in text and audio formats. Once inside the lift, floor levels are visible in red digital format however there is no audible voice indicating each floor level. Numbers on the edge of the lift door are flush with the surface.
      • All controls (i.e. landing controls, alarm and emergency telephone) are located within a reachable range.
    • Stairs or Steps:

      • Stairs are available with hand rails on one side only and are not continuous around landings. Signage is limited. Stairs are carpeted but there are no differentiation for each step. Care to be taken when using stairs, especially in the event of an emergency or when lifts are not available.
      • There is a handrail located on at least one or both sides of the stairs.
    • Accessible Reception/ Counter / Ticket Sales

      • The cafe counter has an accessible ledge that is activated when pushed in. It blends in with the woodwork however staff are aware of it. A mobile EFTPOS machine will be taken to tables or handed over the counter. Kerridge & Partners' reception counter is located inside left hand side of the entrance into the office area on level 16. This offers a place for the receptionist to be visible as visitors approach, access to the door unlocking mechanism and to meet and greet visitors. No payment transactions are made at counter.
      • There is a counter located on the accessible route.
      • The counter is accessible and has a clear space of 1200mm x 1200mm in front.
      • There is at least one seat (with an armrest on at least one side and a usable seat height) available to use while waiting.
      • There is a private room or quieter area available to use for communication or personal requirements.
      • There is an accessible buzzer/bell/alerting device to attract staff attention at the counter
      • EFTPOS terminals are reachable and usable.
    • Accessible Toilets:

      • A unisex, accessible combined toilet and shower facility are located on Level 4 of the Lockwood Crombie building and available for use by Kerridge & Partners' staff and visitors. The receptionist carries a swipe card to unlock the facilities and will accompany visitors to level 4 using the lifts.
      • An accessible, unisex toilet facility is located on Level 4, swipe card access.
      • All gender accessible toilets are in a self-contained compartment with full privacy.
      • Accessible toilets are not on every floor.
      • The toilet seat lid can act as a back rest.
      • The toilet pan provides a stable base to transfer from.
      • The accessible toilet is a minimum of 1600mm wide x 1900mm long.
    • Places of assembly, entertainment and recreation:

      • Meeting rooms are located on the accessible route and include lever action door handles, comfortable seating with arm and back rest supports. Furniture is movable and presentation areas are accessible.
      • Meeting rooms are on the accessible route.
      • Recreation areas are located on the accessible route.
      • There is level access and floor space for wheelchair users to be seated with the general audience.
      • There is no direct access to an accessible toilet.
      • The presentation area or stage is accessible.
    • Designated Accessible Areas:

      • The nearest area for support dogs is on Queen St or Albert Park.
      • There is a grassed area for support animals (e.g. guide, hearing or mobility dogs).
  • Getting out safely:

      • The emergency exits are accessible and hazard free.
      • All fire/smoke doors can stay open automatically during an emergency.
      • There are audible fire alerting devices.
      • Assembly areas (e.g. evacuation point) are on the accessible route.