Breadcrumbs

Synergia

Contact Information

Synergia
2 Hepburn Street, PO Box 147 168, Ponsonby, Auckland 1144
-36.857288,174.749230
Phone: 09 360 9714
Fax: Not available
www.synergia.co.nz

Accessibility Report

Summary

Just Starting

Synergia while not currently located in an accessible building have a team of staff who are committed to working with all clients and doing whatever it takes to make the experience a pleasant one. The company is in a growth phase and believe that they will only be in their current building around 24 months. They go out of their way to meet clients with access needs at any place that is most suited to them. They are committed to making their next building fully accessible so that all people have access.

View the full accessibility report for Synergia.

Ratings by Access Group

The Be. Welcome Assessment rates the accessibility of the organisation in each of the following 5 access groups, as well as providing an overall rating:

Overall Rating
Just Starting 53%
Vision
Just Starting 54%
Hearing
Just Starting 53%
Mobility
Bronze 61%
Parents
Bronze 61%
Learning & Intellectual
Just Starting 54%

Vision

Just Starting

These are the features that the business provides to create a positive accessible experience for customers or visitors with a vision impairment.

  • Getting ready to go:

    • The website:

      • http://www.synergia.co.nz
      • The website has sufficient visual contrast to make it easy to see and is easy to navigate.
  • Arriving and Getting In:

    • Bus Stop:

      • The bus stop offers shelter but no seating. It is also equipped with computerised timetable information.
      • There is a bus stop on Ponsonby Road within 200 metres of Synergia
      • The number of the bus stops are 7213 and 7214
      • The bus stops are located on bus routes 010, 020, 962, 966 and Inner Link
      • There is seating and shelter at the bus stop.
    • Car parking:

      • On-road car parking is available in Hepburn Road outside Synergia.
    • Drop off/pick up zone:

      • There is no drop off/pick up zone on Hepburn Road near Synergia.
    • Kerb Side:

      • The kerb side zone is under the control of Auckland Council. Access to the pavement from the on-road parking for people with mobility equipment is via driveway entrances. Otherwise, access is via the kerb and across the grass verge.
    • Fixed ramps to the main entrance:

      • There are no fixed ramps along the accessible route to Synergia.
    • The identified accessible route to the site:

      • The accessible route and entrance into Synergia is not easily identifiable from the street boundary.
      • The accessible route to the site has a minimum width of 1200mm.
      • There are no tactile indicators installed to help navigate to the main entrance.
      • There are steps along the access route to the site.
    • Main entrance signage:

      • Synergia is the second on the left in Hepburn Street coming from Ponsonby Road. The business name signage is somewhat obscured by bushes in the front garden of Synergia.
    • Main entrance doorways (this includes gates and turnstiles)

      • This used to be a residential house with a gate and a short footpath to two steps up onto a veranda. There is a further step at the doorway.
      • The entrance door swing allows for a 1200mm minimum clear space.
  • Getting around within the site:

    • Customer Service:

      • If using a wheelchair to visit this site you are best to phone them and make an appointment to meet at an alternative site. The staff at Synergia are friendly and willing to assist as needed.
      • There are staff available to help with any access enquiries.
      • All support animals are welcomed on premises (e.g. guide, hearing or mobility dogs etc).
    • Communicating Accessibly:

    • The identified accessible route within the site:

      • The accessible route within the site has a minimum width of 1200mm.
      • You can access all facilities and services within from this accessible route.
      • Lighting levels on this accessible route offer good visibility and viewing.
      • The layout suggests a welcoming physical environment (e.g. mobile floor stands provide unimpeded travel, or outdoor environment surfaces are well maintained).
    • Sensory options:

    • Surfaces:

      • The floor surfaces outside and inside Synergia are firm and stable. Within the building there are some large loose mats that have the potential to be a hazard for people with sight impairment.
      • The floor surface covering is plain and clear.
      • Tactile indicators are not installed on the accessible route
    • Stairs or Steps:

      • The steps leading to the front door of Synergia from the front yard are solid and secure. There is no handrail.
      • Stairs do not have handrails.
      • There are no accessible toilets within the premises. The nearest accessible toilets are located approximately 300m to the west along Ponsonby Road.
    • Places of assembly, entertainment and recreation:

      • Within the building, all facilities are on the same level. There is no accessible toilet with the building. Furniture within the building is moveable according to requirements.
      • Meeting rooms are on the accessible route.
      • There is no direct access to an accessible toilet.
    • Designated Accessible Areas:

      • Seating with armrests and a backrest is available for clients. A telephone can be made available for clients use if required.
  • Getting out safely:

      • There are audible fire alerting devices.
      • Assembly areas (e.g. evacuation point) are on the accessible route.

Hearing

Just Starting

These are the features that the business provides to create a positive accessible experience for customers or visitors who are Deaf or have a hearing impairment.

  • Getting ready to go:

    • The website:

      • http://www.synergia.co.nz
      • The website has sufficient visual contrast to make it easy to see and is easy to navigate.
  • Arriving and Getting In:

    • Bus Stop:

      • The bus stop offers shelter but no seating. It is also equipped with computerised timetable information.
      • There is a bus stop on Ponsonby Road within 200 metres of Synergia
      • The number of the bus stops are 7213 and 7214
      • The bus stops are located on bus routes 010, 020, 962, 966 and Inner Link
      • There is seating and shelter at the bus stop.
    • Car parking:

      • On-road car parking is available in Hepburn Road outside Synergia.
    • Drop off/pick up zone:

      • There is no drop off/pick up zone on Hepburn Road near Synergia.
    • Kerb Side:

      • The kerb side zone is under the control of Auckland Council. Access to the pavement from the on-road parking for people with mobility equipment is via driveway entrances. Otherwise, access is via the kerb and across the grass verge.
    • Fixed ramps to the main entrance:

      • There are no fixed ramps along the accessible route to Synergia.
    • The identified accessible route to the site:

      • The accessible route and entrance into Synergia is not easily identifiable from the street boundary.
    • Main entrance signage:

      • Synergia is the second on the left in Hepburn Street coming from Ponsonby Road. The business name signage is somewhat obscured by bushes in the front garden of Synergia.
    • Main entrance doorways (this includes gates and turnstiles)

      • This used to be a residential house with a gate and a short footpath to two steps up onto a veranda. There is a further step at the doorway.
  • Getting around within the site:

    • Customer Service:

      • If using a wheelchair to visit this site you are best to phone them and make an appointment to meet at an alternative site. The staff at Synergia are friendly and willing to assist as needed.
      • There are staff available to help with any access enquiries.
      • All support animals are welcomed on premises (e.g. guide, hearing or mobility dogs etc).
    • Communicating Accessibly:

      • Information can be sent out via email.
    • The identified accessible route within the site:

      • The accessible route within the site has a minimum width of 1200mm.
      • You can access all facilities and services within from this accessible route.
      • Lighting levels on this accessible route offer good visibility and viewing.
      • The layout suggests a welcoming physical environment (e.g. mobile floor stands provide unimpeded travel, or outdoor environment surfaces are well maintained).
    • Surfaces:

      • The floor surfaces outside and inside Synergia are firm and stable. Within the building there are some large loose mats that have the potential to be a hazard for people with sight impairment.
    • Stairs or Steps:

      • The steps leading to the front door of Synergia from the front yard are solid and secure. There is no handrail.
      • Stairs do not have handrails.
      • There are no accessible toilets within the premises. The nearest accessible toilets are located approximately 300m to the west along Ponsonby Road.
    • Places of assembly, entertainment and recreation:

      • Within the building, all facilities are on the same level. There is no accessible toilet with the building. Furniture within the building is moveable according to requirements.
      • Meeting rooms are on the accessible route.
      • There is no direct access to an accessible toilet.
    • Designated Accessible Areas:

      • Seating with armrests and a backrest is available for clients. A telephone can be made available for clients use if required.
  • Getting out safely:

      • There are audible fire alerting devices.
      • Assembly areas (e.g. evacuation point) are on the accessible route.

Mobility

Bronze

These are the features that the business provides to create a positive accessible experience for customers or visitors with a mobility impairment.

  • Getting ready to go:

    • The website:

      • http://www.synergia.co.nz
      • The website has sufficient visual contrast to make it easy to see and is easy to navigate.
  • Arriving and Getting In:

    • Bus Stop:

      • The bus stop offers shelter but no seating. It is also equipped with computerised timetable information.
      • There is a bus stop on Ponsonby Road within 200 metres of Synergia
      • The number of the bus stops are 7213 and 7214
      • The bus stops are located on bus routes 010, 020, 962, 966 and Inner Link
      • There is seating and shelter at the bus stop.
    • Car parking:

      • On-road car parking is available in Hepburn Road outside Synergia.
    • Drop off/pick up zone:

      • There is no drop off/pick up zone on Hepburn Road near Synergia.
    • Kerb Side:

      • The kerb side zone is under the control of Auckland Council. Access to the pavement from the on-road parking for people with mobility equipment is via driveway entrances. Otherwise, access is via the kerb and across the grass verge.
    • Fixed ramps to the main entrance:

      • There are no fixed ramps along the accessible route to Synergia.
    • The identified accessible route to the site:

      • The accessible route and entrance into Synergia is not easily identifiable from the street boundary.
      • The accessible route to the site has a minimum width of 1200mm.
      • There are steps along the access route to the site.
    • Main entrance signage:

      • Synergia is the second on the left in Hepburn Street coming from Ponsonby Road. The business name signage is somewhat obscured by bushes in the front garden of Synergia.
    • Main entrance doorways (this includes gates and turnstiles)

      • This used to be a residential house with a gate and a short footpath to two steps up onto a veranda. There is a further step at the doorway.
      • Single swing doors have a minimum width of 760mm.
      • The entrance door swing allows for a 1200mm minimum clear space.
      • Hinged doors do not have a 300mm side panel where there is a return wall.
  • Getting around within the site:

    • Customer Service:

      • If using a wheelchair to visit this site you are best to phone them and make an appointment to meet at an alternative site. The staff at Synergia are friendly and willing to assist as needed.
      • There are staff available to help with any access enquiries.
      • All support animals are welcomed on premises (e.g. guide, hearing or mobility dogs etc).
    • The identified accessible route within the site:

      • The accessible route within the site has a minimum width of 1200mm.
      • You can access all facilities and services within from this accessible route.
      • Lighting levels on this accessible route offer good visibility and viewing.
      • The layout suggests a welcoming physical environment (e.g. mobile floor stands provide unimpeded travel, or outdoor environment surfaces are well maintained).
    • Surfaces:

      • The floor surfaces outside and inside Synergia are firm and stable. Within the building there are some large loose mats that have the potential to be a hazard for people with sight impairment.
    • Stairs or Steps:

      • The steps leading to the front door of Synergia from the front yard are solid and secure. There is no handrail.
      • Stairs do not have handrails.
      • There are no accessible toilets within the premises. The nearest accessible toilets are located approximately 300m to the west along Ponsonby Road.
    • Places of assembly, entertainment and recreation:

      • Within the building, all facilities are on the same level. There is no accessible toilet with the building. Furniture within the building is moveable according to requirements.
      • Meeting rooms are on the accessible route.
      • There is no direct access to an accessible toilet.
    • Designated Accessible Areas:

      • Seating with armrests and a backrest is available for clients. A telephone can be made available for clients use if required.
  • Getting out safely:

      • There are audible fire alerting devices.
      • Assembly areas (e.g. evacuation point) are on the accessible route.

Parents

Bronze

These are the features that the business provides to create a positive accessible experience for customers or visitors with young children.

  • Getting ready to go:

    • The website:

      • http://www.synergia.co.nz
      • The website has sufficient visual contrast to make it easy to see and is easy to navigate.
  • Arriving and Getting In:

    • Bus Stop:

      • The bus stop offers shelter but no seating. It is also equipped with computerised timetable information.
      • There is a bus stop on Ponsonby Road within 200 metres of Synergia
      • The number of the bus stops are 7213 and 7214
      • The bus stops are located on bus routes 010, 020, 962, 966 and Inner Link
      • There is seating and shelter at the bus stop.
    • Car parking:

      • On-road car parking is available in Hepburn Road outside Synergia.
    • Drop off/pick up zone:

      • There is no drop off/pick up zone on Hepburn Road near Synergia.
    • Kerb Side:

      • The kerb side zone is under the control of Auckland Council. Access to the pavement from the on-road parking for people with mobility equipment is via driveway entrances. Otherwise, access is via the kerb and across the grass verge.
    • Fixed ramps to the main entrance:

      • There are no fixed ramps along the accessible route to Synergia.
    • The identified accessible route to the site:

      • The accessible route and entrance into Synergia is not easily identifiable from the street boundary.
    • Main entrance signage:

      • Synergia is the second on the left in Hepburn Street coming from Ponsonby Road. The business name signage is somewhat obscured by bushes in the front garden of Synergia.
    • Main entrance doorways (this includes gates and turnstiles)

      • This used to be a residential house with a gate and a short footpath to two steps up onto a veranda. There is a further step at the doorway.
      • Single swing doors have a minimum width of 760mm.
      • The entrance door swing allows for a 1200mm minimum clear space.
      • Hinged doors do not have a 300mm side panel where there is a return wall.
  • Getting around within the site:

    • Customer Service:

      • If using a wheelchair to visit this site you are best to phone them and make an appointment to meet at an alternative site. The staff at Synergia are friendly and willing to assist as needed.
      • There are staff available to help with any access enquiries.
      • All support animals are welcomed on premises (e.g. guide, hearing or mobility dogs etc).
    • The identified accessible route within the site:

      • The accessible route within the site has a minimum width of 1200mm.
      • You can access all facilities and services within from this accessible route.
      • Lighting levels on this accessible route offer good visibility and viewing.
      • The layout suggests a welcoming physical environment (e.g. mobile floor stands provide unimpeded travel, or outdoor environment surfaces are well maintained).
    • Surfaces:

      • The floor surfaces outside and inside Synergia are firm and stable. Within the building there are some large loose mats that have the potential to be a hazard for people with sight impairment.
    • Stairs or Steps:

      • The steps leading to the front door of Synergia from the front yard are solid and secure. There is no handrail.
      • Stairs do not have handrails.
      • There are no accessible toilets within the premises. The nearest accessible toilets are located approximately 300m to the west along Ponsonby Road.
    • Places of assembly, entertainment and recreation:

      • Within the building, all facilities are on the same level. There is no accessible toilet with the building. Furniture within the building is moveable according to requirements.
      • Meeting rooms are on the accessible route.
      • There is no direct access to an accessible toilet.
    • Designated Accessible Areas:

      • Seating with armrests and a backrest is available for clients. A telephone can be made available for clients use if required.
  • Getting out safely:

      • There are audible fire alerting devices.
      • Assembly areas (e.g. evacuation point) are on the accessible route.

Learning & Intellectual

Just Starting

These are the features that the business provides to create a positive accessible experience for customers or visitors with a learning or intellectual impairment.

  • Getting ready to go:

    • The website:

      • http://www.synergia.co.nz
      • The website has sufficient visual contrast to make it easy to see and is easy to navigate.
  • Arriving and Getting In:

    • Bus Stop:

      • The bus stop offers shelter but no seating. It is also equipped with computerised timetable information.
      • There is a bus stop on Ponsonby Road within 200 metres of Synergia
      • The number of the bus stops are 7213 and 7214
      • The bus stops are located on bus routes 010, 020, 962, 966 and Inner Link
      • There is seating and shelter at the bus stop.
    • Car parking:

      • On-road car parking is available in Hepburn Road outside Synergia.
    • Drop off/pick up zone:

      • There is no drop off/pick up zone on Hepburn Road near Synergia.
    • Kerb Side:

      • The kerb side zone is under the control of Auckland Council. Access to the pavement from the on-road parking for people with mobility equipment is via driveway entrances. Otherwise, access is via the kerb and across the grass verge.
    • Fixed ramps to the main entrance:

      • There are no fixed ramps along the accessible route to Synergia.
    • The identified accessible route to the site:

      • The accessible route and entrance into Synergia is not easily identifiable from the street boundary.
      • The accessible route to the site has a minimum width of 1200mm.
      • There are steps along the access route to the site.
    • Main entrance signage:

      • Synergia is the second on the left in Hepburn Street coming from Ponsonby Road. The business name signage is somewhat obscured by bushes in the front garden of Synergia.
    • Main entrance doorways (this includes gates and turnstiles)

      • This used to be a residential house with a gate and a short footpath to two steps up onto a veranda. There is a further step at the doorway.
      • The entrance door swing allows for a 1200mm minimum clear space.
  • Getting around within the site:

    • Customer Service:

      • If using a wheelchair to visit this site you are best to phone them and make an appointment to meet at an alternative site. The staff at Synergia are friendly and willing to assist as needed.
      • There are staff available to help with any access enquiries.
      • All support animals are welcomed on premises (e.g. guide, hearing or mobility dogs etc).
    • Communicating Accessibly:

    • The identified accessible route within the site:

      • The accessible route within the site has a minimum width of 1200mm.
      • You can access all facilities and services within from this accessible route.
      • Lighting levels on this accessible route offer good visibility and viewing.
      • The layout suggests a welcoming physical environment (e.g. mobile floor stands provide unimpeded travel, or outdoor environment surfaces are well maintained).
    • Surfaces:

      • The floor surfaces outside and inside Synergia are firm and stable. Within the building there are some large loose mats that have the potential to be a hazard for people with sight impairment.
      • The floor surface covering is plain and clear.
    • Stairs or Steps:

      • The steps leading to the front door of Synergia from the front yard are solid and secure. There is no handrail.
      • Stairs do not have handrails.
      • There are no accessible toilets within the premises. The nearest accessible toilets are located approximately 300m to the west along Ponsonby Road.
    • Places of assembly, entertainment and recreation:

      • Within the building, all facilities are on the same level. There is no accessible toilet with the building. Furniture within the building is moveable according to requirements.
      • Meeting rooms are on the accessible route.
      • There is no direct access to an accessible toilet.
    • Designated Accessible Areas:

      • Seating with armrests and a backrest is available for clients. A telephone can be made available for clients use if required.
  • Getting out safely:

      • There are audible fire alerting devices.
      • Assembly areas (e.g. evacuation point) are on the accessible route.