Breadcrumbs

Auckland Art Gallery

Contact Information

Auckland Art Gallery
Cnr Kitchener and Wellesley Streets, Auckland 1141
-36.851346,174.766259
Phone: 09 307 7700
Fax: Not available
www.aucklandartgallery.com

Accessibility Report

Summary

Gold

Auckland Art Gallery Toi o Tāmaki is a restored and expanded heritage building with a contemporary design that links the building with Albert Park and surrounding streets. The Gallery has over 15,000 artworks to enjoy. The Gallery team run tours, interactive art programmes for families, children and school groups which aim to be inclusive of all abilities. NZ Sign Language and audio described tours are offered for some exhibits. Overall the environment is of a high accessible standard supported by a team of volunteers who are knowledgeable and able to assist with any access related enquiries. The Auckland Art Gallery is a must-be-experienced tourist attraction for everyone.

View the full accessibility report for Auckland Art Gallery.

Ratings by Access Group

The Be. Welcome Assessment rates the accessibility of the organisation in each of the following 5 access groups, as well as providing an overall rating:

Overall Rating
Gold 80%
Vision
Gold 81%
Hearing
Gold 80%
Mobility
Gold 81%
Parents
Gold 82%
Learning & Intellectual
Gold 82%

Vision

Gold

These are the features that the business provides to create a positive accessible experience for customers or visitors with a vision impairment.

  • Getting ready to go:

    • The website:

      • www.aucklandartgallery.com
      • The Auckland Art Gallery website is well laid out with images and text descriptions about what's on - from artist exhibitions to talks and tours (including NZSL-interpreted and audio described), outreach programmes, family activities and holiday programmes, there is something for everyone. The website is easy to navigate with a search engine for specific enquiries. The page Planning Your Visit has answers to frequently asked questions about accessibility, including hiring wheelchairs, parking, guide dogs, strollers etc.
    • Brochures:

      • The Gallery Map outlines key facilities located on the Ground Floor, Mezzanine, Level 1 and Level 2, providing good colour contrast and text that is a reasonable size to be easily read. Important information is provided in Te Reo Maori, French, Japanese, Chinese and Korean. Floor maps can be downloaded from the bottom of the website in Chinese, Japanese, French, Hindi, Korean, Te Reo Maori, Samoan, Tongan and Spanish.
      • There is a map of the facility in the brochure.
      • Marketing of the Auckland Art Gallery Toi o Tamaki covers a broad range of media to inform Aucklander's and the New Zealand public of current exhibitions.
  • Arriving and Getting In:

    • Bus Stop:

      • Bus stops 7053 and 7054 on Queen Street offer seating, shelter and computerised timetables.
      • Wellesley Street bus stops have computerised timetables only.
      • There is seating and shelter at the bus stop.
    • Car parking:

      • The Gallery recommends Victoria Street East car park (one hour free car parking on weekends or after 6pm for special after hours events) - validate at the information desk before leaving. Two accessible car parks are located on the left hand side of Kitchener St (a one-way street) directly opposite the Gallery entrance. Be aware there is a slight slope to negotiate.
      • There is accessible car parking.
      • The accessible parking is easy to find and well sign posted.
      • There is no shelter over the accessible car parking.
    • Drop off/pick up zone:

      • A 5-minute loading zone is located on the right hand side of Kitchener St, near the Art Gallery main entrance. The loading zone has a slight slope.
      • The drop off/pick up zone is located within 200 metres of the organisation's entrance.
      • There is no shelter over the drop off/pick up zone.
      • There is a kerb curb cut to the pavement or the environment is level.
    • Drop off/pick up zone signage:

      • Loading zone signage includes yellow ground markings and pole signage.
      • The drop off/pick up zone is easy to find and well sign posted.
    • Kerb Side:

      • Kerb ramps from the accessible car parks include tactile ground indicators and bollards to ensure safety of pedestrians crossing Kitchener St.
      • There is a kerb ramp for changes in level between the car park and footpath.
    • The identified accessible route to the site:

      • Situated in Auckland's CBD, there are slopes when approaching from Queen St or Wellesley St. The accessible route has slip resistant surfaces with few obstructions. Steel bollards are fixed on the footpath near the accessible car parks and in front of the main entrance doorways.
      • The accessible route to the site has a minimum width of 1200mm.
      • There are ground tactile indicators installed to help navigate to the main entrance.
      • The accessible route has fixed obstructions that could impede travel.
    • The main entrance into the site:

      • Glass surfaces are reflective.
    • Main entrance signage:

      • Auckland Art Gallery Toi o Tmaki signage on the building and on banners along Kitchener St inform visitors of the main entrance. The hinged doors next to the revolving entry and exit doors have a wheelchair and stroller symbol. The revolving doors have large Entry and Exit signs.
    • Main entrance doorways (this includes gates and turnstiles)

      • There are two hinged, automatic opening doors between the main entry and exit revolving doors. The accessible hinged doors are activated by pushing a small button on grey bollards in front of each door. Signage on the door and bollards feature symbols of a stroller and wheelchair to indicate accessibility.
      • The entrance door swing allows for a 1200mm minimum clear space.
      • An alternative entrance exists beside revolving doors or turnstiles.
  • Getting around within the site:

    • Customer Service:

      • Staff and volunteers are friendly and welcoming and can be found throughout the Art Gallery wearing uniforms. They have knowledge of artworks and exhibitions and the best accessible routes when these may not be well signposted due to the heritage status of the building.
      • There are staff available to help with any access enquiries.
      • All support animals are welcomed on premises (e.g. guide, hearing or mobility dogs etc).
    • Communicating Accessibly:

      • There are guided tours available upon request.
      • Tours are provided in other languages
      • There are interpreters available on site.
      • NZ Sign Language interpreters can be booked by arrangement and staff may be called on to assist with interpretation.
      • There is information available on DVDs.
      • There is a loud speaker available to provide information.
    • Menus:

      • Large printed posters of menu options displayed on the wall behind the cafe counter make good use of large black text on a white background. There are also handheld menu printouts and counter food descriptions and prices appear easy to read.
      • A large print menu is available upon request.
      • Menus are available to view on their website.
    • Pricing Information:

    • The identified accessible route within the site:

      • The accessible route throughout the Gallery allows access to most facilities, however the heritage status of the building means there are steps to and narrow doorways in the Auburn Tower. Staff and volunteers are available to assist wayfinding to the nearest ramp and wider doorways. Signage is limited therefore asking staff for assistance is highly encouraged. The Gallery Map shows where ramp and lifts are located.
      • The accessible route within the site has a minimum width of 1200mm.
      • There are permanently fixed objects that are not detectable by a person using a cane.
      • You can access all facilities and services within from this accessible route.
      • Lighting levels on this accessible route offer good visibility and viewing.
      • The layout suggests a welcoming physical environment (e.g. mobile floor stands provide unimpeded travel, or outdoor environment surfaces are well maintained).
    • Fixed ramps within:

      • There is one fixed ramp on the ground floor to the New Zealand Art exhibition and one on the lower ground floor to reach the front of the Auditorium.
      • Ramps have a handrail.
    • Signage within the site:

      • Signage is very good throughout the site, offering key information about facilities available on each floor level, and arrows providing direction.
    • Sensory options:

      • Natural and modern lighting creates a warm and inviting environment. Art display lighting may vary from time to time depending on the exhibition\; staff consider accessibility and safety of all visitors moving throughout the space at all times. Lighting in the Auburn Tower audio visual room is dark when videos are playing, staff and volunteers are available to assist to seating if this is required.
      • Braille or tactile methods are used to help indicate location.
    • Surfaces:

      • There are wooden floor surfaces throughout\; a fixed floor rug in the Auburn Tower audio visual room provides the area where black chairs are positioned to view the big screen. The stair risers are made of polished marble.
      • The floor surface covering is plain and clear.
      • Tactile indicators are installed on accessible route
    • Lifts:

      • Lifts are located in the foyer to the right of the main entrance and information counters.
      • All controls (i.e. landing controls, alarm and emergency telephone) are located within a reachable range.
    • Stairs or Steps:

      • Stairs are located to the right of the information desk and lifts.
      • There is a handrail located on at least one or both sides of the stairs.
    • Accessible Reception/ Counter / Ticket Sales

      • The main information desk is located in front of the main entrance with staff available at all times. Accessible counters are located either end of the information counter. Entry into the Art Gallery is free however special exhibitions may incur a fee.
      • There is a counter located on the accessible route.
      • The counter is accessible and has a clear space of 1200mm x 1200mm in front.
      • There is at least one seat (with an armrest on at least one side and a usable seat height) available to use while waiting.
      • There is a private room or quieter area available to use for communication or personal requirements.
      • EFTPOS terminals are reachable and usable.
    • Cafe/Restaurant/Bar Area:

      • There is an accessible outdoor area.
      • The cafe/restaurant/bar area is on a single level.
      • There is a level accessible entry into the cafe/restaurant/bar area.
      • The entrance is clearly illuminated.
      • The entrance is colour contrasted.
      • Entry doors are easily operable.
      • There is an accessible waiting area available with accessible seating.
      • Tables of different heights are available.
      • Electronic payment devices (eg EFTPOS terminals) are reachable and usable for all access customers.
      • Hard flooring surfaces appear to have a slip resistant surface
      • The floor surface covering is plain and clear.
      • Natural and artificial lighting levels are unable to avoid glare and sudden, abrupt changes in intensity.
      • There are reflective and polished surfaces.
      • Staff are identifiable with a uniform or name badge.
      • The cafe is located across the bridge on Level 1, accessed by stairs or lifts from the ground floor. Counter food prices and menus are available in print format. An outdoor entrance from the terraced area from Albert Park may be accessed by stairs with handrails.
    • Cafe/Restaurant/Bar Accessible Toilet:

      • A unisex, accessible toilet facility with a child seat is located on Level 1 near the bridge to the cafe. Signage uses symbols for facilities available, direction and good colour contrast.
      • The accessible toilet is on Level 1 near the bridge to Mojo cafe
      • All gender accessible toilets for the cafe/restaurant/bar are in a self-contained compartment with full privacy.
      • All gender accessible toilets are located so access is not via an area restricted to one sex.
      • The toilet pan offers a stable base to transfer from.
      • The accessible toilet is a minimum of 1600mm wide x 1900mm long.
    • Retail Shop:

      • The retail shop is located on the ground floor
      • The shop is on a single level.
      • There is a level accessible entry into the shop.
      • There is an accessible service or reception counter.
      • Electronic payment devices (eg. EFTPOS terminals) are reachable and usable.
      • Hard flooring surfaces appear to have a slip resistant surface
      • The floor surface covering in the shop is plain and clear.
      • Retail shop staff are easily identified by a name badge or uniform.
      • The retail shop is located to the left of the main entrance on the ground floor. The entrance is level and glass walls remain open during opening hours. Fixtures are movable and allow sufficient space for mobility equipment to manoeuvre. Staff are available to assist in reaching products on wall displays. Staff may speak additional languages to assist overseas visitors.
    • Accessible Toilets:

      • The accessible toilets are located on the ground floor, level 2 and the lower ground floor near Auditorium
      • All gender accessible toilets are in a self-contained compartment with full privacy.
      • Accessible toilets are distributed evenly throughout multi storey buildings.
      • The toilet seat lid can act as a back rest.
      • Caution when transferring as the toilet pan is not a completely stable base.
      • The accessible toilet is a minimum of 1600mm wide x 1900mm long.
    • Places of assembly, entertainment and recreation:

      • Drinking fountains at heights suitable for adults and children are situated on the accessible route near the entrance to toilet facilities on all floor levels.
      • Meeting rooms are on the accessible route.
      • Entertainment areas are on the accessible route.
      • Recreation areas are located on the accessible route.
      • There are drinking fountains available.
      • There is level access and floor space for wheelchair users to be seated with the general audience.
      • There is direct access to an accessible toilet.
      • The presentation area or stage is not accessible and may require assistance.
    • Designated Accessible Areas:

      • Albert Park backs onto the Art Gallery with steps to access the Gallery from Kitchener St and sloped footpaths from Wellesley St. The Auckland Art Gallery site is smokefree. Seating without back or armrest support is provided: 1. Outside the main entrance along water features. 2. Up stair access on a terrace in Albert Park (left hand side of the Gallery when facing the entrance) and throughout the gallery for visitors to comfortably view artworks.
      • There is a grassed area for support animals (e.g. guide, hearing or mobility dogs).
  • Getting out safely:

      • Health and safety and emergency evacuation procedures are an important part of regular staff training and when planning exhibits. Consideration is given to the environment and lighting to ensure accessibility for all.
      • The emergency exits are accessible and hazard free.
      • All fire/smoke doors can stay open automatically during an emergency.
      • There are visual fire alerting devices.
      • There are audible fire alerting devices.
      • Assembly areas (e.g. evacuation point) are on the accessible route.

Hearing

Gold

These are the features that the business provides to create a positive accessible experience for customers or visitors who are Deaf or have a hearing impairment.

  • Getting ready to go:

    • The website:

      • www.aucklandartgallery.com
      • The Auckland Art Gallery website is well laid out with images and text descriptions about what's on - from artist exhibitions to talks and tours (including NZSL-interpreted and audio described), outreach programmes, family activities and holiday programmes, there is something for everyone. The website is easy to navigate with a search engine for specific enquiries. The page Planning Your Visit has answers to frequently asked questions about accessibility, including hiring wheelchairs, parking, guide dogs, strollers etc.
    • Brochures:

      • The Gallery Map outlines key facilities located on the Ground Floor, Mezzanine, Level 1 and Level 2, providing good colour contrast and text that is a reasonable size to be easily read. Important information is provided in Te Reo Maori, French, Japanese, Chinese and Korean. Floor maps can be downloaded from the bottom of the website in Chinese, Japanese, French, Hindi, Korean, Te Reo Maori, Samoan, Tongan and Spanish.
      • There is a map of the facility in the brochure.
      • Marketing of the Auckland Art Gallery Toi o Tamaki covers a broad range of media to inform Aucklander's and the New Zealand public of current exhibitions.
  • Arriving and Getting In:

    • Bus Stop:

      • Bus stops 7053 and 7054 on Queen Street offer seating, shelter and computerised timetables.
      • Wellesley Street bus stops have computerised timetables only.
      • There is seating and shelter at the bus stop.
    • Car parking:

      • The Gallery recommends Victoria Street East car park (one hour free car parking on weekends or after 6pm for special after hours events) - validate at the information desk before leaving. Two accessible car parks are located on the left hand side of Kitchener St (a one-way street) directly opposite the Gallery entrance. Be aware there is a slight slope to negotiate.
    • Drop off/pick up zone:

      • A 5-minute loading zone is located on the right hand side of Kitchener St, near the Art Gallery main entrance. The loading zone has a slight slope.
      • The drop off/pick up zone is located within 200 metres of the organisation's entrance.
      • There is no shelter over the drop off/pick up zone.
      • There is a kerb curb cut to the pavement or the environment is level.
    • Drop off/pick up zone signage:

      • Loading zone signage includes yellow ground markings and pole signage.
      • The drop off/pick up zone is easy to find and well sign posted.
    • Kerb Side:

      • Kerb ramps from the accessible car parks include tactile ground indicators and bollards to ensure safety of pedestrians crossing Kitchener St.
    • The identified accessible route to the site:

      • Situated in Auckland's CBD, there are slopes when approaching from Queen St or Wellesley St. The accessible route has slip resistant surfaces with few obstructions. Steel bollards are fixed on the footpath near the accessible car parks and in front of the main entrance doorways.
    • The main entrance into the site:

      • Glass surfaces are reflective.
    • Main entrance signage:

      • Auckland Art Gallery Toi o Tmaki signage on the building and on banners along Kitchener St inform visitors of the main entrance. The hinged doors next to the revolving entry and exit doors have a wheelchair and stroller symbol. The revolving doors have large Entry and Exit signs.
    • Main entrance doorways (this includes gates and turnstiles)

      • There are two hinged, automatic opening doors between the main entry and exit revolving doors. The accessible hinged doors are activated by pushing a small button on grey bollards in front of each door. Signage on the door and bollards feature symbols of a stroller and wheelchair to indicate accessibility.
  • Getting around within the site:

    • Customer Service:

      • Staff and volunteers are friendly and welcoming and can be found throughout the Art Gallery wearing uniforms. They have knowledge of artworks and exhibitions and the best accessible routes when these may not be well signposted due to the heritage status of the building.
      • There are staff available to help with any access enquiries.
      • All support animals are welcomed on premises (e.g. guide, hearing or mobility dogs etc).
    • Communicating Accessibly:

      • There are guided tours available upon request.
      • Tours are provided in other languages
      • There are interpreters available on site.
      • NZ Sign Language interpreters can be booked by arrangement and staff may be called on to assist with interpretation.
      • There is information available on DVDs.
      • Information can be sent out via email.
      • There is a loud speaker available to provide information.
    • Menus:

      • Large printed posters of menu options displayed on the wall behind the cafe counter make good use of large black text on a white background. There are also handheld menu printouts and counter food descriptions and prices appear easy to read.
      • Menus are available to view on their website.
    • The identified accessible route within the site:

      • The accessible route throughout the Gallery allows access to most facilities, however the heritage status of the building means there are steps to and narrow doorways in the Auburn Tower. Staff and volunteers are available to assist wayfinding to the nearest ramp and wider doorways. Signage is limited therefore asking staff for assistance is highly encouraged. The Gallery Map shows where ramp and lifts are located.
      • The accessible route within the site has a minimum width of 1200mm.
      • You can access all facilities and services within from this accessible route.
      • Lighting levels on this accessible route offer good visibility and viewing.
      • The layout suggests a welcoming physical environment (e.g. mobile floor stands provide unimpeded travel, or outdoor environment surfaces are well maintained).
    • Fixed ramps within:

      • Ramps have a handrail.
    • Signage within the site:

      • Signage is very good throughout the site, offering key information about facilities available on each floor level, and arrows providing direction.
    • Sensory options:

      • Natural and modern lighting creates a warm and inviting environment. Art display lighting may vary from time to time depending on the exhibition\; staff consider accessibility and safety of all visitors moving throughout the space at all times. Lighting in the Auburn Tower audio visual room is dark when videos are playing, staff and volunteers are available to assist to seating if this is required.
      • A listening system exists.
      • There is a hearing loop available.
    • Surfaces:

      • There are wooden floor surfaces throughout\; a fixed floor rug in the Auburn Tower audio visual room provides the area where black chairs are positioned to view the big screen. The stair risers are made of polished marble.
    • Lifts:

      • Lifts are located in the foyer to the right of the main entrance and information counters.
      • All controls (i.e. landing controls, alarm and emergency telephone) are located within a reachable range.
    • Stairs or Steps:

      • Stairs are located to the right of the information desk and lifts.
      • There is a handrail located on at least one or both sides of the stairs.
    • Accessible Reception/ Counter / Ticket Sales

      • The main information desk is located in front of the main entrance with staff available at all times. Accessible counters are located either end of the information counter. Entry into the Art Gallery is free however special exhibitions may incur a fee.
      • There is a counter located on the accessible route.
      • The counter is accessible and has a clear space of 1200mm x 1200mm in front.
      • There is at least one seat (with an armrest on at least one side and a usable seat height) available to use while waiting.
      • There is a private room or quieter area available to use for communication or personal requirements.
      • EFTPOS terminals are reachable and usable.
    • Cafe/Restaurant/Bar Area:

      • There is an accessible outdoor area.
      • The cafe/restaurant/bar area is on a single level.
      • There is a level accessible entry into the cafe/restaurant/bar area.
      • Entry doors are easily operable.
      • There is an accessible waiting area available with accessible seating.
      • Electronic payment devices (eg EFTPOS terminals) are reachable and usable for all access customers.
      • Hard flooring surfaces appear to have a slip resistant surface
      • Natural and artificial lighting levels are unable to avoid glare and sudden, abrupt changes in intensity.
      • There are reflective and polished surfaces.
      • Staff are identifiable with a uniform or name badge.
      • The cafe is located across the bridge on Level 1, accessed by stairs or lifts from the ground floor. Counter food prices and menus are available in print format. An outdoor entrance from the terraced area from Albert Park may be accessed by stairs with handrails.
    • Cafe/Restaurant/Bar Accessible Toilet:

      • A unisex, accessible toilet facility with a child seat is located on Level 1 near the bridge to the cafe. Signage uses symbols for facilities available, direction and good colour contrast.
      • The accessible toilet is on Level 1 near the bridge to Mojo cafe
      • All gender accessible toilets for the cafe/restaurant/bar are in a self-contained compartment with full privacy.
      • All gender accessible toilets are located so access is not via an area restricted to one sex.
      • The toilet pan offers a stable base to transfer from.
      • The accessible toilet is a minimum of 1600mm wide x 1900mm long.
    • Retail Shop:

      • The retail shop is located on the ground floor
      • The shop is on a single level.
      • There is a level accessible entry into the shop.
      • There is an accessible service or reception counter.
      • Electronic payment devices (eg. EFTPOS terminals) are reachable and usable.
      • Hard flooring surfaces appear to have a slip resistant surface
      • The retail shop is located to the left of the main entrance on the ground floor. The entrance is level and glass walls remain open during opening hours. Fixtures are movable and allow sufficient space for mobility equipment to manoeuvre. Staff are available to assist in reaching products on wall displays. Staff may speak additional languages to assist overseas visitors.
      • Retail shop staff are easily identified by a name badge or uniform.
    • Accessible Toilets:

      • The accessible toilets are located on the ground floor, level 2 and the lower ground floor near Auditorium
      • All gender accessible toilets are in a self-contained compartment with full privacy.
      • Accessible toilets are distributed evenly throughout multi storey buildings.
      • The toilet seat lid can act as a back rest.
      • Caution when transferring as the toilet pan is not a completely stable base.
      • The accessible toilet is a minimum of 1600mm wide x 1900mm long.
    • Places of assembly, entertainment and recreation:

      • Drinking fountains at heights suitable for adults and children are situated on the accessible route near the entrance to toilet facilities on all floor levels.
      • Meeting rooms are on the accessible route.
      • Entertainment areas are on the accessible route.
      • Recreation areas are located on the accessible route.
      • There are drinking fountains available.
      • There is direct access to an accessible toilet.
      • There are assistive listening systems provided.
      • The presentation area or stage is not accessible and may require assistance.
    • Designated Accessible Areas:

      • Albert Park backs onto the Art Gallery with steps to access the Gallery from Kitchener St and sloped footpaths from Wellesley St. The Auckland Art Gallery site is smokefree. Seating without back or armrest support is provided: 1. Outside the main entrance along water features. 2. Up stair access on a terrace in Albert Park (left hand side of the Gallery when facing the entrance) and throughout the gallery for visitors to comfortably view artworks.
      • There is a grassed area for support animals (e.g. guide, hearing or mobility dogs).
  • Getting out safely:

      • Health and safety and emergency evacuation procedures are an important part of regular staff training and when planning exhibits. Consideration is given to the environment and lighting to ensure accessibility for all.
      • The emergency exits are accessible and hazard free.
      • All fire/smoke doors can stay open automatically during an emergency.
      • There are audible fire alerting devices.
      • Assembly areas (e.g. evacuation point) are on the accessible route.

Mobility

Gold

These are the features that the business provides to create a positive accessible experience for customers or visitors with a mobility impairment.

  • Getting ready to go:

    • The website:

      • www.aucklandartgallery.com
      • The Auckland Art Gallery website is well laid out with images and text descriptions about what's on - from artist exhibitions to talks and tours (including NZSL-interpreted and audio described), outreach programmes, family activities and holiday programmes, there is something for everyone. The website is easy to navigate with a search engine for specific enquiries. The page Planning Your Visit has answers to frequently asked questions about accessibility, including hiring wheelchairs, parking, guide dogs, strollers etc.
    • Brochures:

      • The Gallery Map outlines key facilities located on the Ground Floor, Mezzanine, Level 1 and Level 2, providing good colour contrast and text that is a reasonable size to be easily read. Important information is provided in Te Reo Maori, French, Japanese, Chinese and Korean. Floor maps can be downloaded from the bottom of the website in Chinese, Japanese, French, Hindi, Korean, Te Reo Maori, Samoan, Tongan and Spanish.
      • There is a map of the facility in the brochure.
      • Marketing of the Auckland Art Gallery Toi o Tamaki covers a broad range of media to inform Aucklander's and the New Zealand public of current exhibitions.
  • Arriving and Getting In:

    • Bus Stop:

      • Bus stops 7053 and 7054 on Queen Street offer seating, shelter and computerised timetables.
      • Wellesley Street bus stops have computerised timetables only.
      • There is seating and shelter at the bus stop.
    • Car parking:

      • The Gallery recommends Victoria Street East car park (one hour free car parking on weekends or after 6pm for special after hours events) - validate at the information desk before leaving. Two accessible car parks are located on the left hand side of Kitchener St (a one-way street) directly opposite the Gallery entrance. Be aware there is a slight slope to negotiate.
      • There is accessible car parking.
      • The accessible parking is easy to find and well sign posted.
      • There is no shelter over the accessible car parking.
    • Drop off/pick up zone:

      • A 5-minute loading zone is located on the right hand side of Kitchener St, near the Art Gallery main entrance. The loading zone has a slight slope.
      • The drop off/pick up zone is located within 200 metres of the organisation's entrance.
      • There is no shelter over the drop off/pick up zone.
      • There is a kerb curb cut to the pavement or the environment is level.
    • Drop off/pick up zone signage:

      • Loading zone signage includes yellow ground markings and pole signage.
      • The drop off/pick up zone is easy to find and well sign posted.
    • Kerb Side:

      • Kerb ramps from the accessible car parks include tactile ground indicators and bollards to ensure safety of pedestrians crossing Kitchener St.
      • There is a kerb ramp for changes in level between the car park and footpath.
    • The identified accessible route to the site:

      • Situated in Auckland's CBD, there are slopes when approaching from Queen St or Wellesley St. The accessible route has slip resistant surfaces with few obstructions. Steel bollards are fixed on the footpath near the accessible car parks and in front of the main entrance doorways.
      • The accessible route to the site has a minimum width of 1200mm.
      • The accessible route has fixed obstructions that could impede travel.
    • The main entrance into the site:

      • Glass surfaces are reflective.
    • Main entrance signage:

      • Auckland Art Gallery Toi o Tmaki signage on the building and on banners along Kitchener St inform visitors of the main entrance. The hinged doors next to the revolving entry and exit doors have a wheelchair and stroller symbol. The revolving doors have large Entry and Exit signs.
    • Main entrance doorways (this includes gates and turnstiles)

      • There are two hinged, automatic opening doors between the main entry and exit revolving doors. The accessible hinged doors are activated by pushing a small button on grey bollards in front of each door. Signage on the door and bollards feature symbols of a stroller and wheelchair to indicate accessibility.
      • Single swing doors have a minimum width of 760mm.
      • The entrance door swing allows for a 1200mm minimum clear space.
      • An alternative entrance exists beside revolving doors or turnstiles.
      • There is a 300mm side panel on hinged doors.
  • Getting around within the site:

    • Customer Service:

      • Staff and volunteers are friendly and welcoming and can be found throughout the Art Gallery wearing uniforms. They have knowledge of artworks and exhibitions and the best accessible routes when these may not be well signposted due to the heritage status of the building.
      • There are staff available to help with any access enquiries.
      • There are wheelchairs available.
      • This is a manual self propelling wheelchair
      • There are walkers available.
      • This is a 4-wheel walker
      • All support animals are welcomed on premises (e.g. guide, hearing or mobility dogs etc).
    • Communicating Accessibly:

      • There are guided tours available upon request.
      • Tours are provided in other languages
      • There are interpreters available on site.
      • NZ Sign Language interpreters can be booked by arrangement and staff may be called on to assist with interpretation.
    • Menus:

      • Large printed posters of menu options displayed on the wall behind the cafe counter make good use of large black text on a white background. There are also handheld menu printouts and counter food descriptions and prices appear easy to read.
      • Menus are available to view on their website.
    • The identified accessible route within the site:

      • The accessible route throughout the Gallery allows access to most facilities, however the heritage status of the building means there are steps to and narrow doorways in the Auburn Tower. Staff and volunteers are available to assist wayfinding to the nearest ramp and wider doorways. Signage is limited therefore asking staff for assistance is highly encouraged. The Gallery Map shows where ramp and lifts are located.
      • The accessible route within the site has a minimum width of 1200mm.
      • You can access all facilities and services within from this accessible route.
      • Lighting levels on this accessible route offer good visibility and viewing.
      • The layout suggests a welcoming physical environment (e.g. mobile floor stands provide unimpeded travel, or outdoor environment surfaces are well maintained).
    • Fixed ramps within:

      • There is one fixed ramp on the ground floor to the New Zealand Art exhibition and one on the lower ground floor to reach the front of the Auditorium.
      • Ramps have a handrail.
    • Signage within the site:

      • Signage is very good throughout the site, offering key information about facilities available on each floor level, and arrows providing direction.
    • Sensory options:

      • Natural and modern lighting creates a warm and inviting environment. Art display lighting may vary from time to time depending on the exhibition\; staff consider accessibility and safety of all visitors moving throughout the space at all times. Lighting in the Auburn Tower audio visual room is dark when videos are playing, staff and volunteers are available to assist to seating if this is required.
    • Surfaces:

      • There are wooden floor surfaces throughout\; a fixed floor rug in the Auburn Tower audio visual room provides the area where black chairs are positioned to view the big screen. The stair risers are made of polished marble.
      • Easy movement around the site due to short cut carpet pile.
    • Lifts:

      • Lifts are located in the foyer to the right of the main entrance and information counters.
      • All controls (i.e. landing controls, alarm and emergency telephone) are located within a reachable range.
    • Stairs or Steps:

      • Stairs are located to the right of the information desk and lifts.
      • There is a handrail located on at least one or both sides of the stairs.
    • Accessible Reception/ Counter / Ticket Sales

      • The main information desk is located in front of the main entrance with staff available at all times. Accessible counters are located either end of the information counter. Entry into the Art Gallery is free however special exhibitions may incur a fee.
      • There is a counter located on the accessible route.
      • The counter is accessible and has a clear space of 1200mm x 1200mm in front.
      • There is at least one access space at the service or reception counter.
      • There is at least one seat (with an armrest on at least one side and a usable seat height) available to use while waiting.
      • There is a private room or quieter area available to use for communication or personal requirements.
      • EFTPOS terminals are reachable and usable.
    • Cafe/Restaurant/Bar Area:

      • There is an accessible outdoor area.
      • The cafe/restaurant/bar area is on a single level.
      • There is a level accessible entry into the cafe/restaurant/bar area.
      • Entry doors are easily operable.
      • There is an accessible waiting area available with accessible seating.
      • Tables of different heights are available.
      • Electronic payment devices (eg EFTPOS terminals) are reachable and usable for all access customers.
      • Hard flooring surfaces appear to have a slip resistant surface
      • Natural and artificial lighting levels are unable to avoid glare and sudden, abrupt changes in intensity.
      • There are reflective and polished surfaces.
      • Staff are identifiable with a uniform or name badge.
      • The cafe is located across the bridge on Level 1, accessed by stairs or lifts from the ground floor. Counter food prices and menus are available in print format. An outdoor entrance from the terraced area from Albert Park may be accessed by stairs with handrails.
    • Cafe/Restaurant/Bar Accessible Toilet:

      • A unisex, accessible toilet facility with a child seat is located on Level 1 near the bridge to the cafe. Signage uses symbols for facilities available, direction and good colour contrast.
      • The accessible toilet is on Level 1 near the bridge to Mojo cafe
      • All gender accessible toilets for the cafe/restaurant/bar are in a self-contained compartment with full privacy.
      • All gender accessible toilets are located so access is not via an area restricted to one sex.
      • The toilet pan offers a stable base to transfer from.
      • The accessible toilet is a minimum of 1600mm wide x 1900mm long.
      • The washbasin is not reachable from the toilet seat.
    • Retail Shop:

      • The retail shop is located on the ground floor
      • The shop is on a single level.
      • There is a level accessible entry into the shop.
      • There is an accessible service or reception counter.
      • Electronic payment devices (eg. EFTPOS terminals) are reachable and usable.
      • Hard flooring surfaces appear to have a slip resistant surface
      • The retail shop is located to the left of the main entrance on the ground floor. The entrance is level and glass walls remain open during opening hours. Fixtures are movable and allow sufficient space for mobility equipment to manoeuvre. Staff are available to assist in reaching products on wall displays. Staff may speak additional languages to assist overseas visitors.
      • Retail shop staff are easily identified by a name badge or uniform.
    • Accessible Toilets:

      • The accessible toilets are located on the ground floor, level 2 and the lower ground floor near Auditorium
      • All gender accessible toilets are in a self-contained compartment with full privacy.
      • Accessible toilets are distributed evenly throughout multi storey buildings.
      • The toilet seat lid can act as a back rest.
      • Caution when transferring as the toilet pan is not a completely stable base.
      • The accessible toilet is a minimum of 1600mm wide x 1900mm long.
      • The washbasin is not reachable from the toilet seat.
    • Places of assembly, entertainment and recreation:

      • Drinking fountains at heights suitable for adults and children are situated on the accessible route near the entrance to toilet facilities on all floor levels.
      • Meeting rooms are on the accessible route.
      • Entertainment areas are on the accessible route.
      • Recreation areas are located on the accessible route.
      • There are drinking fountains available.
      • There is level access and floor space for wheelchair users to be seated with the general audience.
      • There is direct access to an accessible toilet.
      • The presentation area or stage is not accessible and may require assistance.
    • Designated Accessible Areas:

      • Albert Park backs onto the Art Gallery with steps to access the Gallery from Kitchener St and sloped footpaths from Wellesley St. The Auckland Art Gallery site is smokefree. Seating without back or armrest support is provided: 1. Outside the main entrance along water features. 2. Up stair access on a terrace in Albert Park (left hand side of the Gallery when facing the entrance) and throughout the gallery for visitors to comfortably view artworks.
      • There is a grassed area for support animals (e.g. guide, hearing or mobility dogs).
  • Getting out safely:

      • Health and safety and emergency evacuation procedures are an important part of regular staff training and when planning exhibits. Consideration is given to the environment and lighting to ensure accessibility for all.
      • The emergency exits are accessible and hazard free.
      • All fire/smoke doors can stay open automatically during an emergency.
      • There are audible fire alerting devices.
      • Assembly areas (e.g. evacuation point) are on the accessible route.

Parents

Gold

These are the features that the business provides to create a positive accessible experience for customers or visitors with young children.

  • Getting ready to go:

    • The website:

      • www.aucklandartgallery.com
      • The Auckland Art Gallery website is well laid out with images and text descriptions about what's on - from artist exhibitions to talks and tours (including NZSL-interpreted and audio described), outreach programmes, family activities and holiday programmes, there is something for everyone. The website is easy to navigate with a search engine for specific enquiries. The page Planning Your Visit has answers to frequently asked questions about accessibility, including hiring wheelchairs, parking, guide dogs, strollers etc.
    • Brochures:

      • The Gallery Map outlines key facilities located on the Ground Floor, Mezzanine, Level 1 and Level 2, providing good colour contrast and text that is a reasonable size to be easily read. Important information is provided in Te Reo Maori, French, Japanese, Chinese and Korean. Floor maps can be downloaded from the bottom of the website in Chinese, Japanese, French, Hindi, Korean, Te Reo Maori, Samoan, Tongan and Spanish.
      • There is a map of the facility in the brochure.
      • Marketing of the Auckland Art Gallery Toi o Tamaki covers a broad range of media to inform Aucklander's and the New Zealand public of current exhibitions.
  • Arriving and Getting In:

    • Bus Stop:

      • Bus stops 7053 and 7054 on Queen Street offer seating, shelter and computerised timetables.
      • Wellesley Street bus stops have computerised timetables only.
      • There is seating and shelter at the bus stop.
    • Car parking:

      • The Gallery recommends Victoria Street East car park (one hour free car parking on weekends or after 6pm for special after hours events) - validate at the information desk before leaving. Two accessible car parks are located on the left hand side of Kitchener St (a one-way street) directly opposite the Gallery entrance. Be aware there is a slight slope to negotiate.
    • Drop off/pick up zone:

      • A 5-minute loading zone is located on the right hand side of Kitchener St, near the Art Gallery main entrance. The loading zone has a slight slope.
      • The drop off/pick up zone is located within 200 metres of the organisation's entrance.
      • There is no shelter over the drop off/pick up zone.
      • There is a kerb curb cut to the pavement or the environment is level.
    • Drop off/pick up zone signage:

      • Loading zone signage includes yellow ground markings and pole signage.
      • The drop off/pick up zone is easy to find and well sign posted.
    • Kerb Side:

      • Kerb ramps from the accessible car parks include tactile ground indicators and bollards to ensure safety of pedestrians crossing Kitchener St.
      • There is a kerb ramp for changes in level between the car park and footpath.
    • The identified accessible route to the site:

      • Situated in Auckland's CBD, there are slopes when approaching from Queen St or Wellesley St. The accessible route has slip resistant surfaces with few obstructions. Steel bollards are fixed on the footpath near the accessible car parks and in front of the main entrance doorways.
      • The accessible route has fixed obstructions that could impede travel.
    • The main entrance into the site:

      • Glass surfaces are reflective.
    • Main entrance signage:

      • Auckland Art Gallery Toi o Tmaki signage on the building and on banners along Kitchener St inform visitors of the main entrance. The hinged doors next to the revolving entry and exit doors have a wheelchair and stroller symbol. The revolving doors have large Entry and Exit signs.
    • Main entrance doorways (this includes gates and turnstiles)

      • There are two hinged, automatic opening doors between the main entry and exit revolving doors. The accessible hinged doors are activated by pushing a small button on grey bollards in front of each door. Signage on the door and bollards feature symbols of a stroller and wheelchair to indicate accessibility.
      • Single swing doors have a minimum width of 760mm.
      • The entrance door swing allows for a 1200mm minimum clear space.
      • An alternative entrance exists beside revolving doors or turnstiles.
      • There is a 300mm side panel on hinged doors.
  • Getting around within the site:

    • Customer Service:

      • Staff and volunteers are friendly and welcoming and can be found throughout the Art Gallery wearing uniforms. They have knowledge of artworks and exhibitions and the best accessible routes when these may not be well signposted due to the heritage status of the building.
      • There are staff available to help with any access enquiries.
      • There are wheelchairs available.
      • This is a manual self propelling wheelchair
      • There are walkers available.
      • This is a 4-wheel walker
      • All support animals are welcomed on premises (e.g. guide, hearing or mobility dogs etc).
    • Communicating Accessibly:

      • There are guided tours available upon request.
      • Tours are provided in other languages
      • There are interpreters available on site.
      • NZ Sign Language interpreters can be booked by arrangement and staff may be called on to assist with interpretation.
    • Menus:

      • Large printed posters of menu options displayed on the wall behind the cafe counter make good use of large black text on a white background. There are also handheld menu printouts and counter food descriptions and prices appear easy to read.
      • Menus are available to view on their website.
    • The identified accessible route within the site:

      • The accessible route throughout the Gallery allows access to most facilities, however the heritage status of the building means there are steps to and narrow doorways in the Auburn Tower. Staff and volunteers are available to assist wayfinding to the nearest ramp and wider doorways. Signage is limited therefore asking staff for assistance is highly encouraged. The Gallery Map shows where ramp and lifts are located.
      • The accessible route within the site has a minimum width of 1200mm.
      • You can access all facilities and services within from this accessible route.
      • Lighting levels on this accessible route offer good visibility and viewing.
      • The layout suggests a welcoming physical environment (e.g. mobile floor stands provide unimpeded travel, or outdoor environment surfaces are well maintained).
    • Fixed ramps within:

      • There is one fixed ramp on the ground floor to the New Zealand Art exhibition and one on the lower ground floor to reach the front of the Auditorium.
      • Ramps have a handrail.
    • Signage within the site:

      • Signage is very good throughout the site, offering key information about facilities available on each floor level, and arrows providing direction.
    • Sensory options:

      • Natural and modern lighting creates a warm and inviting environment. Art display lighting may vary from time to time depending on the exhibition\; staff consider accessibility and safety of all visitors moving throughout the space at all times. Lighting in the Auburn Tower audio visual room is dark when videos are playing, staff and volunteers are available to assist to seating if this is required.
    • Surfaces:

      • There are wooden floor surfaces throughout\; a fixed floor rug in the Auburn Tower audio visual room provides the area where black chairs are positioned to view the big screen. The stair risers are made of polished marble.
      • Easy movement around the site due to short cut carpet pile.
    • Lifts:

      • Lifts are located in the foyer to the right of the main entrance and information counters.
      • All controls (i.e. landing controls, alarm and emergency telephone) are located within a reachable range.
    • Stairs or Steps:

      • Stairs are located to the right of the information desk and lifts.
      • There is a handrail located on at least one or both sides of the stairs.
    • Accessible Reception/ Counter / Ticket Sales

      • The main information desk is located in front of the main entrance with staff available at all times. Accessible counters are located either end of the information counter. Entry into the Art Gallery is free however special exhibitions may incur a fee.
      • There is a counter located on the accessible route.
      • The counter is accessible and has a clear space of 1200mm x 1200mm in front.
      • There is at least one access space at the service or reception counter.
      • There is at least one seat (with an armrest on at least one side and a usable seat height) available to use while waiting.
      • There is a private room or quieter area available to use for communication or personal requirements.
      • EFTPOS terminals are reachable and usable.
    • Cafe/Restaurant/Bar Area:

      • There is an accessible outdoor area.
      • The cafe/restaurant/bar area is on a single level.
      • There is a level accessible entry into the cafe/restaurant/bar area.
      • Entry doors are easily operable.
      • There is an accessible waiting area available with accessible seating.
      • Tables of different heights are available.
      • Electronic payment devices (eg EFTPOS terminals) are reachable and usable for all access customers.
      • Hard flooring surfaces appear to have a slip resistant surface
      • Natural and artificial lighting levels are unable to avoid glare and sudden, abrupt changes in intensity.
      • There are reflective and polished surfaces.
      • The cafe is located across the bridge on Level 1, accessed by stairs or lifts from the ground floor. Counter food prices and menus are available in print format. An outdoor entrance from the terraced area from Albert Park may be accessed by stairs with handrails.
      • Staff are identifiable with a uniform or name badge.
    • Cafe/Restaurant/Bar Accessible Toilet:

      • A unisex, accessible toilet facility with a child seat is located on Level 1 near the bridge to the cafe. Signage uses symbols for facilities available, direction and good colour contrast.
      • The accessible toilet is on Level 1 near the bridge to Mojo cafe
      • All gender accessible toilets for the cafe/restaurant/bar are in a self-contained compartment with full privacy.
      • All gender accessible toilets are located so access is not via an area restricted to one sex.
      • The toilet pan offers a stable base to transfer from.
      • The accessible toilet is a minimum of 1600mm wide x 1900mm long.
    • Retail Shop:

      • The retail shop is located on the ground floor
      • The shop is on a single level.
      • There is a level accessible entry into the shop.
      • There is an accessible service or reception counter.
      • Electronic payment devices (eg. EFTPOS terminals) are reachable and usable.
      • Hard flooring surfaces appear to have a slip resistant surface
      • The retail shop is located to the left of the main entrance on the ground floor. The entrance is level and glass walls remain open during opening hours. Fixtures are movable and allow sufficient space for mobility equipment to manoeuvre. Staff are available to assist in reaching products on wall displays. Staff may speak additional languages to assist overseas visitors.
      • Retail shop staff are easily identified by a name badge or uniform.
    • Accessible Toilets:

      • The accessible toilets are located on the ground floor, level 2 and the lower ground floor near Auditorium
      • All gender accessible toilets are in a self-contained compartment with full privacy.
      • There is a baby change station or separate parent room available.
      • Accessible toilets are distributed evenly throughout multi storey buildings.
      • The toilet seat lid can act as a back rest.
      • Caution when transferring as the toilet pan is not a completely stable base.
      • The accessible toilet is a minimum of 1600mm wide x 1900mm long.
    • Places of assembly, entertainment and recreation:

      • Drinking fountains at heights suitable for adults and children are situated on the accessible route near the entrance to toilet facilities on all floor levels.
      • Meeting rooms are on the accessible route.
      • Entertainment areas are on the accessible route.
      • Recreation areas are located on the accessible route.
      • There are drinking fountains available.
      • There is level access and floor space for wheelchair users to be seated with the general audience.
      • There is direct access to an accessible toilet.
      • The presentation area or stage is not accessible and may require assistance.
    • Designated Accessible Areas:

      • Albert Park backs onto the Art Gallery with steps to access the Gallery from Kitchener St and sloped footpaths from Wellesley St. The Auckland Art Gallery site is smokefree. Seating without back or armrest support is provided: 1. Outside the main entrance along water features. 2. Up stair access on a terrace in Albert Park (left hand side of the Gallery when facing the entrance) and throughout the gallery for visitors to comfortably view artworks.
      • There is a grassed area for support animals (e.g. guide, hearing or mobility dogs).
  • Getting out safely:

      • Health and safety and emergency evacuation procedures are an important part of regular staff training and when planning exhibits. Consideration is given to the environment and lighting to ensure accessibility for all.
      • The emergency exits are accessible and hazard free.
      • All fire/smoke doors can stay open automatically during an emergency.
      • There are audible fire alerting devices.
      • Assembly areas (e.g. evacuation point) are on the accessible route.

Learning & Intellectual

Gold

These are the features that the business provides to create a positive accessible experience for customers or visitors with a learning or intellectual impairment.

  • Getting ready to go:

    • The website:

      • www.aucklandartgallery.com
      • The Auckland Art Gallery website is well laid out with images and text descriptions about what's on - from artist exhibitions to talks and tours (including NZSL-interpreted and audio described), outreach programmes, family activities and holiday programmes, there is something for everyone. The website is easy to navigate with a search engine for specific enquiries. The page Planning Your Visit has answers to frequently asked questions about accessibility, including hiring wheelchairs, parking, guide dogs, strollers etc.
    • Brochures:

      • The Gallery Map outlines key facilities located on the Ground Floor, Mezzanine, Level 1 and Level 2, providing good colour contrast and text that is a reasonable size to be easily read. Important information is provided in Te Reo Maori, French, Japanese, Chinese and Korean. Floor maps can be downloaded from the bottom of the website in Chinese, Japanese, French, Hindi, Korean, Te Reo Maori, Samoan, Tongan and Spanish.
      • There is a map of the facility in the brochure.
      • Marketing of the Auckland Art Gallery Toi o Tamaki covers a broad range of media to inform Aucklander's and the New Zealand public of current exhibitions.
  • Arriving and Getting In:

    • Bus Stop:

      • Bus stops 7053 and 7054 on Queen Street offer seating, shelter and computerised timetables.
      • Wellesley Street bus stops have computerised timetables only.
      • There is seating and shelter at the bus stop.
    • Car parking:

      • The Gallery recommends Victoria Street East car park (one hour free car parking on weekends or after 6pm for special after hours events) - validate at the information desk before leaving. Two accessible car parks are located on the left hand side of Kitchener St (a one-way street) directly opposite the Gallery entrance. Be aware there is a slight slope to negotiate.
    • Drop off/pick up zone:

      • A 5-minute loading zone is located on the right hand side of Kitchener St, near the Art Gallery main entrance. The loading zone has a slight slope.
      • The drop off/pick up zone is located within 200 metres of the organisation's entrance.
      • There is no shelter over the drop off/pick up zone.
      • There is a kerb curb cut to the pavement or the environment is level.
    • Drop off/pick up zone signage:

      • Loading zone signage includes yellow ground markings and pole signage.
      • The drop off/pick up zone is easy to find and well sign posted.
    • Kerb Side:

      • Kerb ramps from the accessible car parks include tactile ground indicators and bollards to ensure safety of pedestrians crossing Kitchener St.
      • There is a kerb ramp for changes in level between the car park and footpath.
    • The identified accessible route to the site:

      • Situated in Auckland's CBD, there are slopes when approaching from Queen St or Wellesley St. The accessible route has slip resistant surfaces with few obstructions. Steel bollards are fixed on the footpath near the accessible car parks and in front of the main entrance doorways.
      • The accessible route to the site has a minimum width of 1200mm.
    • The main entrance into the site:

      • Glass surfaces are reflective.
    • Main entrance signage:

      • Auckland Art Gallery Toi o Tmaki signage on the building and on banners along Kitchener St inform visitors of the main entrance. The hinged doors next to the revolving entry and exit doors have a wheelchair and stroller symbol. The revolving doors have large Entry and Exit signs.
    • Main entrance doorways (this includes gates and turnstiles)

      • There are two hinged, automatic opening doors between the main entry and exit revolving doors. The accessible hinged doors are activated by pushing a small button on grey bollards in front of each door. Signage on the door and bollards feature symbols of a stroller and wheelchair to indicate accessibility.
      • The entrance door swing allows for a 1200mm minimum clear space.
      • An alternative entrance exists beside revolving doors or turnstiles.
  • Getting around within the site:

    • Customer Service:

      • Staff and volunteers are friendly and welcoming and can be found throughout the Art Gallery wearing uniforms. They have knowledge of artworks and exhibitions and the best accessible routes when these may not be well signposted due to the heritage status of the building.
      • There are staff available to help with any access enquiries.
      • All support animals are welcomed on premises (e.g. guide, hearing or mobility dogs etc).
    • Communicating Accessibly:

      • There are guided tours available upon request.
      • Tours are provided in other languages
      • There are interpreters available on site.
      • NZ Sign Language interpreters can be booked by arrangement and staff may be called on to assist with interpretation.
      • There is information available on DVDs.
    • Menus:

      • Large printed posters of menu options displayed on the wall behind the cafe counter make good use of large black text on a white background. There are also handheld menu printouts and counter food descriptions and prices appear easy to read.
      • A large print menu is available upon request.
      • Menus are available to view on their website.
    • The identified accessible route within the site:

      • The accessible route throughout the Gallery allows access to most facilities, however the heritage status of the building means there are steps to and narrow doorways in the Auburn Tower. Staff and volunteers are available to assist wayfinding to the nearest ramp and wider doorways. Signage is limited therefore asking staff for assistance is highly encouraged. The Gallery Map shows where ramp and lifts are located.
      • The accessible route within the site has a minimum width of 1200mm.
      • You can access all facilities and services within from this accessible route.
      • Lighting levels on this accessible route offer good visibility and viewing.
      • The layout suggests a welcoming physical environment (e.g. mobile floor stands provide unimpeded travel, or outdoor environment surfaces are well maintained).
    • Fixed ramps within:

      • There is one fixed ramp on the ground floor to the New Zealand Art exhibition and one on the lower ground floor to reach the front of the Auditorium.
      • Ramps have a handrail.
    • Signage within the site:

      • Signage is very good throughout the site, offering key information about facilities available on each floor level, and arrows providing direction.
    • Sensory options:

      • Natural and modern lighting creates a warm and inviting environment. Art display lighting may vary from time to time depending on the exhibition\; staff consider accessibility and safety of all visitors moving throughout the space at all times. Lighting in the Auburn Tower audio visual room is dark when videos are playing, staff and volunteers are available to assist to seating if this is required.
    • Surfaces:

      • There are wooden floor surfaces throughout\; a fixed floor rug in the Auburn Tower audio visual room provides the area where black chairs are positioned to view the big screen. The stair risers are made of polished marble.
      • The floor surface covering is plain and clear.
    • Lifts:

      • Lifts are located in the foyer to the right of the main entrance and information counters.
      • All controls (i.e. landing controls, alarm and emergency telephone) are located within a reachable range.
    • Stairs or Steps:

      • Stairs are located to the right of the information desk and lifts.
      • There is a handrail located on at least one or both sides of the stairs.
    • Accessible Reception/ Counter / Ticket Sales

      • The main information desk is located in front of the main entrance with staff available at all times. Accessible counters are located either end of the information counter. Entry into the Art Gallery is free however special exhibitions may incur a fee.
      • There is a counter located on the accessible route.
      • The counter is accessible and has a clear space of 1200mm x 1200mm in front.
      • There is at least one seat (with an armrest on at least one side and a usable seat height) available to use while waiting.
      • There is a private room or quieter area available to use for communication or personal requirements.
      • EFTPOS terminals are reachable and usable.
    • Cafe/Restaurant/Bar Area:

      • There is an accessible outdoor area.
      • The cafe/restaurant/bar area is on a single level.
      • There is a level accessible entry into the cafe/restaurant/bar area.
      • The entrance is clearly illuminated.
      • The entrance is colour contrasted.
      • Entry doors are easily operable.
      • There is an accessible waiting area available with accessible seating.
      • Tables of different heights are available.
      • Electronic payment devices (eg EFTPOS terminals) are reachable and usable for all access customers.
      • Hard flooring surfaces appear to have a slip resistant surface
      • The floor surface covering is plain and clear.
      • Natural and artificial lighting levels are unable to avoid glare and sudden, abrupt changes in intensity.
      • There are reflective and polished surfaces.
      • The cafe is located across the bridge on Level 1, accessed by stairs or lifts from the ground floor. Counter food prices and menus are available in print format. An outdoor entrance from the terraced area from Albert Park may be accessed by stairs with handrails.
      • Staff are identifiable with a uniform or name badge.
    • Cafe/Restaurant/Bar Accessible Toilet:

      • A unisex, accessible toilet facility with a child seat is located on Level 1 near the bridge to the cafe. Signage uses symbols for facilities available, direction and good colour contrast.
      • The accessible toilet is on Level 1 near the bridge to Mojo cafe
      • All gender accessible toilets for the cafe/restaurant/bar are in a self-contained compartment with full privacy.
      • All gender accessible toilets are located so access is not via an area restricted to one sex.
      • The toilet pan offers a stable base to transfer from.
      • The accessible toilet is a minimum of 1600mm wide x 1900mm long.
    • Retail Shop:

      • The retail shop is located on the ground floor
      • The shop is on a single level.
      • There is a level accessible entry into the shop.
      • There is an accessible service or reception counter.
      • Electronic payment devices (eg. EFTPOS terminals) are reachable and usable.
      • Hard flooring surfaces appear to have a slip resistant surface
      • The floor surface covering in the shop is plain and clear.
      • The retail shop is located to the left of the main entrance on the ground floor. The entrance is level and glass walls remain open during opening hours. Fixtures are movable and allow sufficient space for mobility equipment to manoeuvre. Staff are available to assist in reaching products on wall displays. Staff may speak additional languages to assist overseas visitors.
      • Retail shop staff are easily identified by a name badge or uniform.
    • Accessible Toilets:

      • The accessible toilets are located on the ground floor, level 2 and the lower ground floor near Auditorium
      • All gender accessible toilets are in a self-contained compartment with full privacy.
      • Accessible toilets are distributed evenly throughout multi storey buildings.
      • The toilet seat lid can act as a back rest.
      • Caution when transferring as the toilet pan is not a completely stable base.
      • The accessible toilet is a minimum of 1600mm wide x 1900mm long.
    • Places of assembly, entertainment and recreation:

      • Drinking fountains at heights suitable for adults and children are situated on the accessible route near the entrance to toilet facilities on all floor levels.
      • Meeting rooms are on the accessible route.
      • Entertainment areas are on the accessible route.
      • Recreation areas are located on the accessible route.
      • There are drinking fountains available.
      • There is level access and floor space for wheelchair users to be seated with the general audience.
      • There is direct access to an accessible toilet.
      • The presentation area or stage is not accessible and may require assistance.
    • Designated Accessible Areas:

      • Albert Park backs onto the Art Gallery with steps to access the Gallery from Kitchener St and sloped footpaths from Wellesley St. The Auckland Art Gallery site is smokefree. Seating without back or armrest support is provided: 1. Outside the main entrance along water features. 2. Up stair access on a terrace in Albert Park (left hand side of the Gallery when facing the entrance) and throughout the gallery for visitors to comfortably view artworks.
      • There is a grassed area for support animals (e.g. guide, hearing or mobility dogs).
  • Getting out safely:

      • Health and safety and emergency evacuation procedures are an important part of regular staff training and when planning exhibits. Consideration is given to the environment and lighting to ensure accessibility for all.
      • The emergency exits are accessible and hazard free.
      • All fire/smoke doors can stay open automatically during an emergency.
      • There are visual fire alerting devices.
      • There are audible fire alerting devices.
      • Assembly areas (e.g. evacuation point) are on the accessible route.