Breadcrumbs

City Gallery Wellington

Contact Information

City Gallery Wellington
Civic Square, 101 Wakefield Street, Wellington
-41.289118,174.776666
Phone: 04 801 3021
Fax: 04 801 3950
www.citygallery.org.nz

Accessibility Report

Summary

Gold

City Gallery Wellington is a heritage building located in Civic Square in central Wellington. It is in the same vicinity as the City library and other council buildings, including the information centre. There are a number of accessible parks in the area and it is on a regular bus route. The staff have already implemented some significant initiatives to make City Gallery Wellington a positive experience for access customers and show a strong commitment to improving on these. The front entrance is level, however the outer door is heavy and difficult to manoeuvre for people with limited mobility and parents with small children and/or strollers. Once inside an automatic door provides easy access to the main foyer. Access around the gallery is mainly accommodated for people with a range of access requirements.

View the full accessibility report for City Gallery Wellington.

Ratings by Access Group

The Be. Welcome Assessment rates the accessibility of the organisation in each of the following 5 access groups, as well as providing an overall rating:

Overall Rating
Gold 87%
Vision
Gold 87%
Hearing
Gold 89%
Mobility
Platinum 90%
Parents
Gold 89%
Learning & Intellectual
Platinum 90%

Vision

Gold

These are the features that the business provides to create a positive accessible experience for customers or visitors with a vision impairment.

  • Getting ready to go:

    • The website:

      • www.citygallery.org.nz
      • Information on the accessible facilities is also outlined on this organisation's website.
      • The website is easy to navigate with accessible facilities outlined on the "visit" page which is linked from the home page - "get started". It details the access features of the gallery including the availability of a wheelchair, large print formats for wall text, that guide dogs are welcome and the availability of a hearing loop. People who may need interpreters are guided to a link to contact the manager of visitor learning.
    • Brochures:

      • Family guides to the separate exhibitions are available in 12pt font. These include sitemaps, accessible facilities and touch/don't touch guides to exhibitions.
      • There is a map of the facility in the brochure.
      • A more detailed or larger site map is available at the location or upon request.
      • The gallery makes use of large banners on the exterior of the building to advertise the current exhibitions.
  • Arriving and Getting In:

    • Bus Stop:

      • The bus stop is located on Wakefield St.
      • The bus stop number is 6510
      • The bus routes are 24, 92 and 93
      • There is seating and shelter at the bus stop.
    • Car parking:

      • Two accessible parking spaces are available on Wakefield St. There is also another three parks located in the Michael Fowler centre car park.
      • The accessible parking is easy to find and well sign posted.
      • There is no shelter over the accessible car parking.
      • There is no designated drop off/ pick up zone.
    • Kerb Side:

      • The kerbside access on Wakefield St has a cut away area and the car park beside the Michael Fowler Centre has flat or ramp access through to Civic Square.
      • The gallery entrance is directly off Civic Square and is a level entrance.
    • The identified accessible route to the site:

      • The accessible route to the gallery is via Civic Square which is largely flat with gradual slopes off Wakefield Street by the council buildings. There are no barriers such as bollards and advertising signage to impede access through the square.
      • The accessible route to the site has a minimum width of 1200mm.
      • There are no tactile indicators installed to help navigate to the main entrance.
    • The main entrance into the site:

      • The main entrance has a level approach off Civic Square which is tiled.
    • Main entrance signage:

      • Excellent large signage that is clearly visible to the access customer.
    • Main entrance doorways (this includes gates and turnstiles)

      • The main entrence has automatic doors.
      • The entrance door swing allows for a 1200mm minimum clear space.
  • Getting around within the site:

    • Customer Service:

      • City Gallery Wellington staff are readily available to assist as required. They greet all visitors at the main door and are very willing to provide any help you may need. There is an older style wheelchair available for use located in the front foyer.
      • There are staff available to help with any access enquiries.
      • All support animals are welcomed on premises (e.g. guide, hearing or mobility dogs etc).
    • Communicating Accessibly:

      • There are guided tours available upon request.
      • Tours are only available in English.
      • There is information available on DVDs.
      • There is large print information available.
      • There is a loud speaker available to provide information.
    • The identified accessible route within the site:

      • The lighting in the main areas is adequate\; however some exhibitions are curated using low light as required by individual artists. Enquire at the front foyer for any assistance and information about low light exhibitions. A lift is also available to access the second level.
      • The accessible route within the site has a minimum width of 1200mm.
      • Any permanently fixed objects are detectable by a person using a cane.
      • You can access all facilities and services within from this accessible route.
      • Lighting levels on this accessible route offer good visibility and viewing.
      • The layout suggests a welcoming physical environment (e.g. mobile floor stands provide unimpeded travel, or outdoor environment surfaces are well maintained).
    • Fixed ramps within:

      • There is a ramp to enable access from the lift on the second level is well contrasted and easily identifiable.
      • Ramps have a handrail.
    • Signage within the site:

      • Accessible toilets are signposted and are available on level one.
    • Sensory options:

    • Surfaces:

      • The floor surface covering is plain and clear.
      • Tactile indicators are not installed on the accessible route
    • Lifts:

      • A fully accessible lift is available to access the second level. There is lift access down to the Auditorium, however assistance is required as the door opening at the top needs to be opened manually which is difficult from a wheelchair.
      • All controls (i.e. landing controls, alarm and emergency telephone) are located within a reachable range.
      • There are raised tactile numbers on each landing.
    • Stairs or Steps:

      • Handrail does not begin until second step in main foyer area to access second level. It is also not continuous around all levels. Care needs to be taken as colour contrast is minimal.
      • There is a handrail located on at least one or both sides of the stairs.
    • Accessible Reception/ Counter / Ticket Sales

      • Staff at reception are always there to greet new arrivals and will assist with payments and information.
      • There is a counter located on the accessible route.
      • The counter is accessible and has a clear space of 1200mm x 1200mm in front.
      • There is at least one seat (with an armrest on at least one side and a usable seat height) available to use while waiting.
      • There is a private room or quieter area available to use for communication or personal requirements.
      • EFTPOS terminals are reachable and usable.
    • Retail Shop:

      • Very small area dedicated to a retail space in foyer.
      • The shop is on a single level.
      • Aisles have a minimum width of 1200mm to allow for pushchairs and mobility equipment.
      • Hard flooring surfaces appear to have a slip resistant surface
      • The floor surface covering in the shop is plain and clear.
      • Very small area dedicated to a retail space in foyer.
      • Retail shop staff are easily identified by a name badge or uniform.
    • Accessible Toilets:

      • The accessible toilet is small but there is room for a wheelchair. There is a baby change table in the accessible toilet.
      • The accessible toilet is located on the Ground Floor and is small but just large enough for a wheelchair with limited turning space. A change table is out of the way but would be difficult to use for a parent in a wheelchair.
      • Accessible toilets are distributed evenly throughout multi storey buildings.
      • The toilet seat lid can act as a back rest.
      • The toilet pan provides a stable base to transfer from.
      • The accessible toilet is a minimum of 1600mm wide x 1900mm long.
    • Places of assembly, entertainment and recreation:

      • Lift available down to presentation area in auditorium. Wheelchair spaces available on top level. A hearing loop has been installed in the auditorium.
      • Meeting rooms are on the accessible route.
      • Entertainment areas are on the accessible route.
      • There is level access and floor space for wheelchair users to be seated with the general audience.
      • There is direct access to an accessible toilet.
      • The presentation area or stage is accessible.
  • Getting out safely:

      • Staff will assist all access customers in case of an emergency. An evacuation chair is available for evacuation from the upper level. A visible alerting system is only installed in the accessible toilet.
      • The emergency exits are accessible and hazard free.
      • All fire/smoke doors can stay open automatically during an emergency.
      • There are audible fire alerting devices.
      • Assembly areas (e.g. evacuation point) are on the accessible route.

Hearing

Gold

These are the features that the business provides to create a positive accessible experience for customers or visitors who are Deaf or have a hearing impairment.

  • Getting ready to go:

    • The website:

      • www.citygallery.org.nz
      • Information on the accessible facilities is also outlined on this organisation's website.
      • The website is easy to navigate with accessible facilities outlined on the "visit" page which is linked from the home page - "get started". It details the access features of the gallery including the availability of a wheelchair, large print formats for wall text, that guide dogs are welcome and the availability of a hearing loop. People who may need interpreters are guided to a link to contact the manager of visitor learning.
    • Brochures:

      • Family guides to the separate exhibitions are available in 12pt font. These include sitemaps, accessible facilities and touch/don't touch guides to exhibitions.
      • There is a map of the facility in the brochure.
      • A more detailed or larger site map is available at the location or upon request.
      • The gallery makes use of large banners on the exterior of the building to advertise the current exhibitions.
  • Arriving and Getting In:

    • Bus Stop:

      • The bus stop is located on Wakefield St.
      • The bus stop number is 6510
      • The bus routes are 24, 92 and 93
      • There is seating and shelter at the bus stop.
    • Car parking:

      • Two accessible parking spaces are available on Wakefield St. There is also another three parks located in the Michael Fowler centre car park.
      • There is no designated drop off/ pick up zone.
    • Kerb Side:

      • The kerbside access on Wakefield St has a cut away area and the car park beside the Michael Fowler Centre has flat or ramp access through to Civic Square.
      • The gallery entrance is directly off Civic Square and is a level entrance.
    • The identified accessible route to the site:

      • The accessible route to the gallery is via Civic Square which is largely flat with gradual slopes off Wakefield Street by the council buildings. There are no barriers such as bollards and advertising signage to impede access through the square.
    • The main entrance into the site:

      • The main entrance has a level approach off Civic Square which is tiled.
    • Main entrance signage:

      • Excellent large signage that is clearly visible to the access customer.
    • Main entrance doorways (this includes gates and turnstiles)

      • The main entrence has automatic doors.
  • Getting around within the site:

    • Customer Service:

      • City Gallery Wellington staff are readily available to assist as required. They greet all visitors at the main door and are very willing to provide any help you may need. There is an older style wheelchair available for use located in the front foyer.
      • There are staff available to help with any access enquiries.
      • All support animals are welcomed on premises (e.g. guide, hearing or mobility dogs etc).
    • Communicating Accessibly:

      • There are guided tours available upon request.
      • Tours are only available in English.
      • There is information available on DVDs.
      • Information can be sent out via email.
      • There is a loud speaker available to provide information.
    • The identified accessible route within the site:

      • The lighting in the main areas is adequate\; however some exhibitions are curated using low light as required by individual artists. Enquire at the front foyer for any assistance and information about low light exhibitions. A lift is also available to access the second level.
      • The accessible route within the site has a minimum width of 1200mm.
      • You can access all facilities and services within from this accessible route.
      • Lighting levels on this accessible route offer good visibility and viewing.
      • The layout suggests a welcoming physical environment (e.g. mobile floor stands provide unimpeded travel, or outdoor environment surfaces are well maintained).
    • Fixed ramps within:

      • Ramps have a handrail.
    • Signage within the site:

      • Accessible toilets are signposted and are available on level one.
    • Sensory options:

      • A listening system exists.
      • There is a hearing loop available.
    • Lifts:

      • A fully accessible lift is available to access the second level. There is lift access down to the Auditorium, however assistance is required as the door opening at the top needs to be opened manually which is difficult from a wheelchair.
      • All controls (i.e. landing controls, alarm and emergency telephone) are located within a reachable range.
    • Stairs or Steps:

      • Handrail does not begin until second step in main foyer area to access second level. It is also not continuous around all levels. Care needs to be taken as colour contrast is minimal.
      • There is a handrail located on at least one or both sides of the stairs.
    • Accessible Reception/ Counter / Ticket Sales

      • Staff at reception are always there to greet new arrivals and will assist with payments and information.
      • There is a counter located on the accessible route.
      • The counter is accessible and has a clear space of 1200mm x 1200mm in front.
      • There is at least one seat (with an armrest on at least one side and a usable seat height) available to use while waiting.
      • There is a private room or quieter area available to use for communication or personal requirements.
      • EFTPOS terminals are reachable and usable.
    • Retail Shop:

      • Very small area dedicated to a retail space in foyer.
      • The shop is on a single level.
      • Aisles have a minimum width of 1200mm to allow for pushchairs and mobility equipment.
      • Hard flooring surfaces appear to have a slip resistant surface
      • Very small area dedicated to a retail space in foyer.
      • Retail shop staff are easily identified by a name badge or uniform.
    • Accessible Toilets:

      • The accessible toilet is small but there is room for a wheelchair. There is a baby change table in the accessible toilet.
      • The accessible toilet is located on the Ground Floor and is small but just large enough for a wheelchair with limited turning space. A change table is out of the way but would be difficult to use for a parent in a wheelchair.
      • Accessible toilets are distributed evenly throughout multi storey buildings.
      • The toilet seat lid can act as a back rest.
      • The toilet pan provides a stable base to transfer from.
      • The accessible toilet is a minimum of 1600mm wide x 1900mm long.
    • Places of assembly, entertainment and recreation:

      • Lift available down to presentation area in auditorium. Wheelchair spaces available on top level. A hearing loop has been installed in the auditorium.
      • Meeting rooms are on the accessible route.
      • Entertainment areas are on the accessible route.
      • There is direct access to an accessible toilet.
      • There are assistive listening systems provided.
      • The presentation area or stage is accessible.
  • Getting out safely:

      • Staff will assist all access customers in case of an emergency. An evacuation chair is available for evacuation from the upper level. A visible alerting system is only installed in the accessible toilet.
      • The emergency exits are accessible and hazard free.
      • All fire/smoke doors can stay open automatically during an emergency.
      • There are audible fire alerting devices.
      • Assembly areas (e.g. evacuation point) are on the accessible route.

Mobility

Platinum

These are the features that the business provides to create a positive accessible experience for customers or visitors with a mobility impairment.

  • Getting ready to go:

    • The website:

      • www.citygallery.org.nz
      • Information on the accessible facilities is also outlined on this organisation's website.
      • The website is easy to navigate with accessible facilities outlined on the "visit" page which is linked from the home page - "get started". It details the access features of the gallery including the availability of a wheelchair, large print formats for wall text, that guide dogs are welcome and the availability of a hearing loop. People who may need interpreters are guided to a link to contact the manager of visitor learning.
    • Brochures:

      • Family guides to the separate exhibitions are available in 12pt font. These include sitemaps, accessible facilities and touch/don't touch guides to exhibitions.
      • There is a map of the facility in the brochure.
      • A more detailed or larger site map is available at the location or upon request.
      • The gallery makes use of large banners on the exterior of the building to advertise the current exhibitions.
  • Arriving and Getting In:

    • Bus Stop:

      • The bus stop is located on Wakefield St.
      • The bus stop number is 6510
      • The bus routes are 24, 92 and 93
      • There is seating and shelter at the bus stop.
    • Car parking:

      • Two accessible parking spaces are available on Wakefield St. There is also another three parks located in the Michael Fowler centre car park.
      • The accessible parking is easy to find and well sign posted.
      • There is no shelter over the accessible car parking.
      • There is no designated drop off/ pick up zone.
    • Kerb Side:

      • The kerbside access on Wakefield St has a cut away area and the car park beside the Michael Fowler Centre has flat or ramp access through to Civic Square.
      • The gallery entrance is directly off Civic Square and is a level entrance.
    • The identified accessible route to the site:

      • The accessible route to the gallery is via Civic Square which is largely flat with gradual slopes off Wakefield Street by the council buildings. There are no barriers such as bollards and advertising signage to impede access through the square.
      • The accessible route to the site has a minimum width of 1200mm.
    • The main entrance into the site:

      • The main entrance has a level approach off Civic Square which is tiled.
    • Main entrance signage:

      • Excellent large signage that is clearly visible to the access customer.
    • Main entrance doorways (this includes gates and turnstiles)

      • The main entrence has automatic doors.
      • The entrance door swing allows for a 1200mm minimum clear space.
      • There is a 300mm side panel on hinged doors.
  • Getting around within the site:

    • Customer Service:

      • City Gallery Wellington staff are readily available to assist as required. They greet all visitors at the main door and are very willing to provide any help you may need. There is an older style wheelchair available for use located in the front foyer.
      • There are staff available to help with any access enquiries.
      • There are wheelchairs available.
      • Wheelchair is old and would benefit from some maintenance to address loose footplates.
      • All support animals are welcomed on premises (e.g. guide, hearing or mobility dogs etc).
    • Communicating Accessibly:

      • There are guided tours available upon request.
      • Tours are only available in English.
    • The identified accessible route within the site:

      • The lighting in the main areas is adequate\; however some exhibitions are curated using low light as required by individual artists. Enquire at the front foyer for any assistance and information about low light exhibitions. A lift is also available to access the second level.
      • The accessible route within the site has a minimum width of 1200mm.
      • You can access all facilities and services within from this accessible route.
      • Lighting levels on this accessible route offer good visibility and viewing.
      • The layout suggests a welcoming physical environment (e.g. mobile floor stands provide unimpeded travel, or outdoor environment surfaces are well maintained).
    • Fixed ramps within:

      • There is a ramp to enable access from the lift on the second level is well contrasted and easily identifiable.
      • Ramps have a handrail.
    • Signage within the site:

      • Accessible toilets are signposted and are available on level one.
    • Lifts:

      • A fully accessible lift is available to access the second level. There is lift access down to the Auditorium, however assistance is required as the door opening at the top needs to be opened manually which is difficult from a wheelchair.
      • All controls (i.e. landing controls, alarm and emergency telephone) are located within a reachable range.
    • Stairs or Steps:

      • Handrail does not begin until second step in main foyer area to access second level. It is also not continuous around all levels. Care needs to be taken as colour contrast is minimal.
      • There is a handrail located on at least one or both sides of the stairs.
    • Accessible Reception/ Counter / Ticket Sales

      • Staff at reception are always there to greet new arrivals and will assist with payments and information.
      • There is a counter located on the accessible route.
      • The counter is accessible and has a clear space of 1200mm x 1200mm in front.
      • There is at least one access space at the service or reception counter.
      • There is at least one seat (with an armrest on at least one side and a usable seat height) available to use while waiting.
      • There is a private room or quieter area available to use for communication or personal requirements.
      • EFTPOS terminals are reachable and usable.
    • Retail Shop:

      • Very small area dedicated to a retail space in foyer.
      • The shop is on a single level.
      • Aisles have a minimum width of 1200mm to allow for pushchairs and mobility equipment.
      • Hard flooring surfaces appear to have a slip resistant surface
      • Very small area dedicated to a retail space in foyer.
      • Retail shop staff are easily identified by a name badge or uniform.
    • Accessible Toilets:

      • The accessible toilet is small but there is room for a wheelchair. There is a baby change table in the accessible toilet.
      • The accessible toilet is located on the Ground Floor and is small but just large enough for a wheelchair with limited turning space. A change table is out of the way but would be difficult to use for a parent in a wheelchair.
      • Accessible toilets are distributed evenly throughout multi storey buildings.
      • The toilet seat lid can act as a back rest.
      • The toilet pan provides a stable base to transfer from.
      • The accessible toilet is a minimum of 1600mm wide x 1900mm long.
      • The washbasin is reachable from the toilet seat.
    • Places of assembly, entertainment and recreation:

      • Lift available down to presentation area in auditorium. Wheelchair spaces available on top level. A hearing loop has been installed in the auditorium.
      • Meeting rooms are on the accessible route.
      • Entertainment areas are on the accessible route.
      • There is level access and floor space for wheelchair users to be seated with the general audience.
      • There is direct access to an accessible toilet.
      • The presentation area or stage is accessible.
  • Getting out safely:

      • Staff will assist all access customers in case of an emergency. An evacuation chair is available for evacuation from the upper level. A visible alerting system is only installed in the accessible toilet.
      • The emergency exits are accessible and hazard free.
      • All fire/smoke doors can stay open automatically during an emergency.
      • There are audible fire alerting devices.
      • Assembly areas (e.g. evacuation point) are on the accessible route.

Parents

Gold

These are the features that the business provides to create a positive accessible experience for customers or visitors with young children.

  • Getting ready to go:

    • The website:

      • www.citygallery.org.nz
      • Information on the accessible facilities is also outlined on this organisation's website.
      • The website is easy to navigate with accessible facilities outlined on the "visit" page which is linked from the home page - "get started". It details the access features of the gallery including the availability of a wheelchair, large print formats for wall text, that guide dogs are welcome and the availability of a hearing loop. People who may need interpreters are guided to a link to contact the manager of visitor learning.
    • Brochures:

      • Family guides to the separate exhibitions are available in 12pt font. These include sitemaps, accessible facilities and touch/don't touch guides to exhibitions.
      • There is a map of the facility in the brochure.
      • A more detailed or larger site map is available at the location or upon request.
      • The gallery makes use of large banners on the exterior of the building to advertise the current exhibitions.
  • Arriving and Getting In:

    • Bus Stop:

      • The bus stop is located on Wakefield St.
      • The bus stop number is 6510
      • The bus routes are 24, 92 and 93
      • There is seating and shelter at the bus stop.
    • Car parking:

      • Two accessible parking spaces are available on Wakefield St. There is also another three parks located in the Michael Fowler centre car park.
      • There is no designated drop off/ pick up zone.
    • Kerb Side:

      • The kerbside access on Wakefield St has a cut away area and the car park beside the Michael Fowler Centre has flat or ramp access through to Civic Square.
      • The gallery entrance is directly off Civic Square and is a level entrance.
    • The identified accessible route to the site:

      • The accessible route to the gallery is via Civic Square which is largely flat with gradual slopes off Wakefield Street by the council buildings. There are no barriers such as bollards and advertising signage to impede access through the square.
    • The main entrance into the site:

      • The main entrance has a level approach off Civic Square which is tiled.
    • Main entrance signage:

      • Excellent large signage that is clearly visible to the access customer.
    • Main entrance doorways (this includes gates and turnstiles)

      • The main entrence has automatic doors.
      • The entrance door swing allows for a 1200mm minimum clear space.
      • There is a 300mm side panel on hinged doors.
  • Getting around within the site:

    • Customer Service:

      • City Gallery Wellington staff are readily available to assist as required. They greet all visitors at the main door and are very willing to provide any help you may need. There is an older style wheelchair available for use located in the front foyer.
      • There are staff available to help with any access enquiries.
      • There are wheelchairs available.
      • Wheelchair is old and would benefit from some maintenance to address loose footplates.
      • All support animals are welcomed on premises (e.g. guide, hearing or mobility dogs etc).
    • Communicating Accessibly:

      • There are guided tours available upon request.
      • Tours are only available in English.
    • The identified accessible route within the site:

      • The lighting in the main areas is adequate\; however some exhibitions are curated using low light as required by individual artists. Enquire at the front foyer for any assistance and information about low light exhibitions. A lift is also available to access the second level.
      • The accessible route within the site has a minimum width of 1200mm.
      • You can access all facilities and services within from this accessible route.
      • Lighting levels on this accessible route offer good visibility and viewing.
      • The layout suggests a welcoming physical environment (e.g. mobile floor stands provide unimpeded travel, or outdoor environment surfaces are well maintained).
    • Fixed ramps within:

      • There is a ramp to enable access from the lift on the second level is well contrasted and easily identifiable.
      • Ramps have a handrail.
    • Signage within the site:

      • Accessible toilets are signposted and are available on level one.
    • Lifts:

      • A fully accessible lift is available to access the second level. There is lift access down to the Auditorium, however assistance is required as the door opening at the top needs to be opened manually which is difficult from a wheelchair.
      • All controls (i.e. landing controls, alarm and emergency telephone) are located within a reachable range.
    • Stairs or Steps:

      • Handrail does not begin until second step in main foyer area to access second level. It is also not continuous around all levels. Care needs to be taken as colour contrast is minimal.
      • There is a handrail located on at least one or both sides of the stairs.
    • Accessible Reception/ Counter / Ticket Sales

      • Staff at reception are always there to greet new arrivals and will assist with payments and information.
      • There is a counter located on the accessible route.
      • The counter is accessible and has a clear space of 1200mm x 1200mm in front.
      • There is at least one access space at the service or reception counter.
      • There is at least one seat (with an armrest on at least one side and a usable seat height) available to use while waiting.
      • There is a private room or quieter area available to use for communication or personal requirements.
      • EFTPOS terminals are reachable and usable.
    • Retail Shop:

      • Very small area dedicated to a retail space in foyer.
      • The shop is on a single level.
      • Aisles have a minimum width of 1200mm to allow for pushchairs and mobility equipment.
      • Hard flooring surfaces appear to have a slip resistant surface
      • Retail shop staff are easily identified by a name badge or uniform.
      • Very small area dedicated to a retail space in foyer.
    • Accessible Toilets:

      • The accessible toilet is small but there is room for a wheelchair. There is a baby change table in the accessible toilet.
      • The accessible toilet is located on the Ground Floor and is small but just large enough for a wheelchair with limited turning space. A change table is out of the way but would be difficult to use for a parent in a wheelchair.
      • There is a baby change station or separate parent room available.
      • Accessible toilets are distributed evenly throughout multi storey buildings.
      • The toilet seat lid can act as a back rest.
      • The toilet pan provides a stable base to transfer from.
      • The accessible toilet is a minimum of 1600mm wide x 1900mm long.
    • Places of assembly, entertainment and recreation:

      • Lift available down to presentation area in auditorium. Wheelchair spaces available on top level. A hearing loop has been installed in the auditorium.
      • Meeting rooms are on the accessible route.
      • Entertainment areas are on the accessible route.
      • There is level access and floor space for wheelchair users to be seated with the general audience.
      • There is direct access to an accessible toilet.
      • The presentation area or stage is accessible.
  • Getting out safely:

      • Staff will assist all access customers in case of an emergency. An evacuation chair is available for evacuation from the upper level. A visible alerting system is only installed in the accessible toilet.
      • The emergency exits are accessible and hazard free.
      • All fire/smoke doors can stay open automatically during an emergency.
      • There are audible fire alerting devices.
      • Assembly areas (e.g. evacuation point) are on the accessible route.

Learning & Intellectual

Platinum

These are the features that the business provides to create a positive accessible experience for customers or visitors with a learning or intellectual impairment.

  • Getting ready to go:

    • The website:

      • www.citygallery.org.nz
      • Information on the accessible facilities is also outlined on this organisation's website.
      • The website is easy to navigate with accessible facilities outlined on the "visit" page which is linked from the home page - "get started". It details the access features of the gallery including the availability of a wheelchair, large print formats for wall text, that guide dogs are welcome and the availability of a hearing loop. People who may need interpreters are guided to a link to contact the manager of visitor learning.
    • Brochures:

      • Family guides to the separate exhibitions are available in 12pt font. These include sitemaps, accessible facilities and touch/don't touch guides to exhibitions.
      • There is a map of the facility in the brochure.
      • A more detailed or larger site map is available at the location or upon request.
      • The gallery makes use of large banners on the exterior of the building to advertise the current exhibitions.
  • Arriving and Getting In:

    • Bus Stop:

      • The bus stop is located on Wakefield St.
      • The bus stop number is 6510
      • The bus routes are 24, 92 and 93
      • There is seating and shelter at the bus stop.
    • Car parking:

      • Two accessible parking spaces are available on Wakefield St. There is also another three parks located in the Michael Fowler centre car park.
      • There is no designated drop off/ pick up zone.
    • Kerb Side:

      • The kerbside access on Wakefield St has a cut away area and the car park beside the Michael Fowler Centre has flat or ramp access through to Civic Square.
      • The gallery entrance is directly off Civic Square and is a level entrance.
    • The identified accessible route to the site:

      • The accessible route to the gallery is via Civic Square which is largely flat with gradual slopes off Wakefield Street by the council buildings. There are no barriers such as bollards and advertising signage to impede access through the square.
      • The accessible route to the site has a minimum width of 1200mm.
    • The main entrance into the site:

      • The main entrance has a level approach off Civic Square which is tiled.
    • Main entrance signage:

      • Excellent large signage that is clearly visible to the access customer.
    • Main entrance doorways (this includes gates and turnstiles)

      • The main entrence has automatic doors.
      • The entrance door swing allows for a 1200mm minimum clear space.
  • Getting around within the site:

    • Customer Service:

      • City Gallery Wellington staff are readily available to assist as required. They greet all visitors at the main door and are very willing to provide any help you may need. There is an older style wheelchair available for use located in the front foyer.
      • There are staff available to help with any access enquiries.
      • All support animals are welcomed on premises (e.g. guide, hearing or mobility dogs etc).
    • Communicating Accessibly:

      • There are guided tours available upon request.
      • Tours are only available in English.
      • There is information available on DVDs.
      • There is large print information available.
    • The identified accessible route within the site:

      • The lighting in the main areas is adequate\; however some exhibitions are curated using low light as required by individual artists. Enquire at the front foyer for any assistance and information about low light exhibitions. A lift is also available to access the second level.
      • The accessible route within the site has a minimum width of 1200mm.
      • You can access all facilities and services within from this accessible route.
      • Lighting levels on this accessible route offer good visibility and viewing.
      • The layout suggests a welcoming physical environment (e.g. mobile floor stands provide unimpeded travel, or outdoor environment surfaces are well maintained).
    • Fixed ramps within:

      • There is a ramp to enable access from the lift on the second level is well contrasted and easily identifiable.
      • Ramps have a handrail.
    • Signage within the site:

      • Accessible toilets are signposted and are available on level one.
    • Surfaces:

      • The floor surface covering is plain and clear.
    • Lifts:

      • A fully accessible lift is available to access the second level. There is lift access down to the Auditorium, however assistance is required as the door opening at the top needs to be opened manually which is difficult from a wheelchair.
      • All controls (i.e. landing controls, alarm and emergency telephone) are located within a reachable range.
    • Stairs or Steps:

      • Handrail does not begin until second step in main foyer area to access second level. It is also not continuous around all levels. Care needs to be taken as colour contrast is minimal.
      • There is a handrail located on at least one or both sides of the stairs.
    • Accessible Reception/ Counter / Ticket Sales

      • Staff at reception are always there to greet new arrivals and will assist with payments and information.
      • There is a counter located on the accessible route.
      • The counter is accessible and has a clear space of 1200mm x 1200mm in front.
      • There is at least one seat (with an armrest on at least one side and a usable seat height) available to use while waiting.
      • There is a private room or quieter area available to use for communication or personal requirements.
      • EFTPOS terminals are reachable and usable.
    • Retail Shop:

      • Very small area dedicated to a retail space in foyer.
      • The shop is on a single level.
      • Aisles have a minimum width of 1200mm to allow for pushchairs and mobility equipment.
      • Hard flooring surfaces appear to have a slip resistant surface
      • The floor surface covering in the shop is plain and clear.
      • Retail shop staff are easily identified by a name badge or uniform.
      • Very small area dedicated to a retail space in foyer.
    • Accessible Toilets:

      • The accessible toilet is small but there is room for a wheelchair. There is a baby change table in the accessible toilet.
      • The accessible toilet is located on the Ground Floor and is small but just large enough for a wheelchair with limited turning space. A change table is out of the way but would be difficult to use for a parent in a wheelchair.
      • Accessible toilets are distributed evenly throughout multi storey buildings.
      • The toilet seat lid can act as a back rest.
      • The toilet pan provides a stable base to transfer from.
      • The accessible toilet is a minimum of 1600mm wide x 1900mm long.
    • Places of assembly, entertainment and recreation:

      • Lift available down to presentation area in auditorium. Wheelchair spaces available on top level. A hearing loop has been installed in the auditorium.
      • Meeting rooms are on the accessible route.
      • Entertainment areas are on the accessible route.
      • There is level access and floor space for wheelchair users to be seated with the general audience.
      • There is direct access to an accessible toilet.
      • The presentation area or stage is accessible.
  • Getting out safely:

      • Staff will assist all access customers in case of an emergency. An evacuation chair is available for evacuation from the upper level. A visible alerting system is only installed in the accessible toilet.
      • The emergency exits are accessible and hazard free.
      • All fire/smoke doors can stay open automatically during an emergency.
      • There are audible fire alerting devices.
      • Assembly areas (e.g. evacuation point) are on the accessible route.