Breadcrumbs

Waikumete Cemetery

Contact Information

Waikumete Cemetery
4128a Great North Road Glen Eden 0602, Auckland
-36.900513,174.651447
Phone: 09 8185615
Fax: Not available
temp.aucklandcouncil.govt.nz

Accessibility Report

Summary

Silver

Waikumete Cemetery and Crematorium cover an area of 108 hectares and since 1908 has served as the main cemetery for the Auckland Region. It is the largest cemetery in New Zealand and one of the largest in the Southern Hemisphere. Established in 1886, the cemetery provides for a wide range of denominational and cultural groups and aims to offer a large number of alternative services to the bereaved. The Chapel of Faith in the Oaks was built in 1886 as a mortuary chapel and was used until the larger chapel was built in 1952. It is available for hire for religious services. Waikumete is home to a number of prominent historical areas including the Erebus Memorial, Holocaust Memorial, NZ Influenza Epidemic memorial and the ANZAC Cenotaph. The office, Waitemata Lounge, Crematorium and Chapels one and two are on one level and accessible from the carpark. There are some difficult terrain and surfaces to negotiate throughout the cemetery especially if wet. The Waikumete Cemetery have a vehicle available at times to enable access to some areas that are difficult to access.

View the full accessibility report for Waikumete Cemetery.

Ratings by Access Group

The Be. Welcome Assessment rates the accessibility of the organisation in each of the following 5 access groups, as well as providing an overall rating:

Overall Rating
Silver 79%
Vision
Silver 79%
Hearing
Silver 79%
Mobility
Gold 82%
Parents
Gold 83%
Learning & Intellectual
Gold 80%

Vision

Silver

These are the features that the business provides to create a positive accessible experience for customers or visitors with a vision impairment.

  • Getting ready to go:

    • The website:

      • http://temp.aucklandcouncil.govt.nz/EN/parksfacilities/cemeteries/Pages/waikumetecemetery.aspx
      • Waikumete Cemetery website is found on the Auckland Council website. It gives some basic information on the facilities available, history, contact details and opening hours. Currently, there is no information included regarding the accessible facilities.
    • Brochures:

      • Relevant brochures are available in hard copy from the office. A site map of the Waikumete is available in hard copy at the office and staff will assist with locating specific areas. The main entrance has large easy to read signage with office and gate access hours.
      • There is a map of the facility in the brochure.
  • Arriving and Getting In:

    • Bus Stop:

      • The bus stop is located on Great North Road.
      • The bus routes the bus stop is located on are: 149 and 136.
      • There is seating and shelter at the bus stop.
    • Car parking:

      • Two accessible car parks are located beside Chapel 1 with good access to the chapel and lounge facilities. One accessible car park is located beside Chapel 2 with good access to Chapel 2. There is space available for parking along the roadsides and paths in addition to the designated car parks.
      • There is accessible car parking.
      • There is no shelter over the accessible car parking.
    • Drop off/pick up zone:

      • There is an unofficial drop off zone under the canopy of the chapel. However if there is a service taking place consider the movement of pedestrians in this area.
    • Kerb Side:

      • All car parks for the chapels and lounge facilities are stable and have firm surfaces. Within the burial grounds, concrete footpaths run between some sections of graves. There is grass underfoot between the graves which would be difficult to negotiate with wheeled equipment (pushchairs, wheelchairs, walkers) especially when wet.
    • Fixed ramps to the main entrance:

      • There is one fixed ramp to access the crematorium garden.
      • There is 1 fixed ramp to the accessible route
      • There are no handrails.
    • The identified accessible route to the site:

      • The road passes directly in front of the administration building, with a car park directly opposite. The chapel, Waitemata lounge, office and crematorium are all within the same building with good clear accessibility. The grounds within the burial sites are well maintained, gently undulating with good roads and unobstructed foot paths throughout. There are no tactile indicators installed or signage to indicate route at time of assessment.
      • The width of the accessible route to the site is less than 1200mm.
      • There are no tactile indicators installed to help navigate to the main entrance.
      • There are steps along the access route to the site.
    • The main entrance into the site:

      • The main entrance to Waikumete Cemetery and Crematorium is well signposted.
    • Main entrance signage:

      • Large, bold signage for the cemetery and crematorium is displayed at the main entrance.
    • Main entrance doorways (this includes gates and turnstiles)

      • There are several outer perimeter gates which are closed unless organised by the funeral director and on certain significant high visitor days throughout the year. Entrance doors to the office, Waitemata lounge, chapels and crematorium viewing facilities are accessible.
      • The entrance door swing allows for a 1200mm minimum clear space.
      • There are no ramps for thresholds greater than 20mm.
  • Getting around within the site:

    • Customer Service:

      • There are staff available to help with any access enquiries.
      • All support animals are welcomed on premises (e.g. guide, hearing or mobility dogs etc).
    • Communicating Accessibly:

      • There are guided tours available upon request.
      • Tours are only available in English.
      • There are interpreters available on site.
      • There are Polish interpreters available
      • There is information available on DVDs.
      • There is large print information available.
      • There is a loud speaker available to provide information.
    • Pricing Information:

      • Price tags have large print.
    • The identified accessible route within the site:

      • The accessible route has no obstructions between the accessible car parks and then throughout the office, chapels, Waitemata lounge and crematorium viewing.
      • The accessible route within the site has a minimum width of 1200mm.
      • Any permanently fixed objects are detectable by a person using a cane.
      • You can access all facilities and services within from this accessible route.
      • Lighting levels on this accessible route offer good visibility and viewing.
      • The layout suggests a welcoming physical environment (e.g. mobile floor stands provide unimpeded travel, or outdoor environment surfaces are well maintained).
    • Signage within the site:

      • There is plenty of bold directional signage throughout the Waikumete Cemetery and Crematorium.
    • Sensory options:

      • The cemetery has an abundance of natural sound from bird life and vegetation. The chapel has surround sound.
    • Surfaces:

      • The surfaces within the office, Waitemata Lounge, Chapels, and Crematorium are stable and firm. There are some loose mats in the office and Chapel of Faith.
      • The floor surface covering is plain and clear.
      • Tactile indicators are not installed on the accessible route
    • Accessible Reception/ Counter / Ticket Sales

      • Staff are available to assist with any queries or payments in the office. There is seating available for visitors who require to sit while queries are being delivered.
      • There is a counter located on the accessible route.
      • The counter is accessible and has a clear space of 1200mm x 1200mm in front.
      • There is at least one seat (with an armrest on at least one side and a usable seat height) available to use while waiting.
      • There is a private room or quieter area available to use for communication or personal requirements.
      • There is an accessible buzzer/bell/alerting device to attract staff attention at the counter
      • EFTPOS terminals are reachable and usable.
      • There is a telephone available for the access customer to use.
    • Accessible Toilets:

      • An accessible, unisex toilet facility is located by chapel 2. Another 2 unisex toilet facilities are by Western Berm B within the cemetery. The Western Berm B toilet facilities have braille information on them.
      • Accessible toilet facilities are located beside Chapel 2 and by Western Berms B within the cemetery
      • All gender accessible toilets are in a self-contained compartment with full privacy.
      • The toilet seat lid can act as a back rest.
      • The toilet pan provides a stable base to transfer from.
      • The accessible toilet is a minimum of 1600mm wide x 1900mm long.
    • Places of assembly, entertainment and recreation:

      • There is good accessibility between the chapel, Lucas lounge, Tui room and crematorium viewing facilities. The facilities have adjustable lighting levels.
      • Meeting rooms are on the accessible route.
      • Entertainment areas are on the accessible route.
      • Recreation areas are located on the accessible route.
      • There are drinking fountains available.
      • There is level access and floor space for wheelchair users to be seated with the general audience.
      • There is direct access to an accessible toilet.
      • The presentation area or stage is accessible.
    • Designated Accessible Areas:

      • The chairs within the chapel and lounge have armrests and back rests. There are several options of seating throughout the gardens and burial areas of Waikumete Cemetery and Crematorium with armrests and back rests.
      • The designated smoking area is accessible.
      • There is a grassed area for support animals (e.g. guide, hearing or mobility dogs).
  • Getting out safely:

      • Health and safety of all who work or visit the Waikumete Cemetery are of high importance. The staff receive first aid training every 12 months. There is an Automated External Defibrillator (AED) available.
      • The emergency exits are accessible and hazard free.
      • Not all doors can stay open automatically during an emergency.
      • There are audible fire alerting devices.
      • Assembly areas (e.g. evacuation point) are on the accessible route.

Hearing

Silver

These are the features that the business provides to create a positive accessible experience for customers or visitors who are Deaf or have a hearing impairment.

  • Getting ready to go:

    • The website:

      • http://temp.aucklandcouncil.govt.nz/EN/parksfacilities/cemeteries/Pages/waikumetecemetery.aspx
      • Waikumete Cemetery website is found on the Auckland Council website. It gives some basic information on the facilities available, history, contact details and opening hours. Currently, there is no information included regarding the accessible facilities.
    • Brochures:

      • Relevant brochures are available in hard copy from the office. A site map of the Waikumete is available in hard copy at the office and staff will assist with locating specific areas. The main entrance has large easy to read signage with office and gate access hours.
      • There is a map of the facility in the brochure.
  • Arriving and Getting In:

    • Bus Stop:

      • The bus stop is located on Great North Road.
      • The bus routes the bus stop is located on are: 149 and 136.
      • There is seating and shelter at the bus stop.
    • Car parking:

      • Two accessible car parks are located beside Chapel 1 with good access to the chapel and lounge facilities. One accessible car park is located beside Chapel 2 with good access to Chapel 2. There is space available for parking along the roadsides and paths in addition to the designated car parks.
    • Drop off/pick up zone:

      • There is an unofficial drop off zone under the canopy of the chapel. However if there is a service taking place consider the movement of pedestrians in this area.
    • Kerb Side:

      • All car parks for the chapels and lounge facilities are stable and have firm surfaces. Within the burial grounds, concrete footpaths run between some sections of graves. There is grass underfoot between the graves which would be difficult to negotiate with wheeled equipment (pushchairs, wheelchairs, walkers) especially when wet.
    • Fixed ramps to the main entrance:

      • There is one fixed ramp to access the crematorium garden.
      • There are no handrails.
    • The identified accessible route to the site:

      • The road passes directly in front of the administration building, with a car park directly opposite. The chapel, Waitemata lounge, office and crematorium are all within the same building with good clear accessibility. The grounds within the burial sites are well maintained, gently undulating with good roads and unobstructed foot paths throughout. There are no tactile indicators installed or signage to indicate route at time of assessment.
    • The main entrance into the site:

      • The main entrance to Waikumete Cemetery and Crematorium is well signposted.
    • Main entrance signage:

      • Large, bold signage for the cemetery and crematorium is displayed at the main entrance.
    • Main entrance doorways (this includes gates and turnstiles)

      • There are several outer perimeter gates which are closed unless organised by the funeral director and on certain significant high visitor days throughout the year. Entrance doors to the office, Waitemata lounge, chapels and crematorium viewing facilities are accessible.
      • There are no ramps for thresholds greater than 20mm.
  • Getting around within the site:

    • Customer Service:

      • There are staff available to help with any access enquiries.
      • All support animals are welcomed on premises (e.g. guide, hearing or mobility dogs etc).
    • Communicating Accessibly:

      • There are guided tours available upon request.
      • Tours are only available in English.
      • There are interpreters available on site.
      • There are Polish interpreters available
      • There is information available on DVDs.
      • Information can be sent out via email.
      • There is a loud speaker available to provide information.
    • The identified accessible route within the site:

      • The accessible route has no obstructions between the accessible car parks and then throughout the office, chapels, Waitemata lounge and crematorium viewing.
      • The accessible route within the site has a minimum width of 1200mm.
      • You can access all facilities and services within from this accessible route.
      • Lighting levels on this accessible route offer good visibility and viewing.
      • The layout suggests a welcoming physical environment (e.g. mobile floor stands provide unimpeded travel, or outdoor environment surfaces are well maintained).
    • Signage within the site:

      • There is plenty of bold directional signage throughout the Waikumete Cemetery and Crematorium.
    • Sensory options:

      • The cemetery has an abundance of natural sound from bird life and vegetation. The chapel has surround sound.
      • A listening system exists.
    • Surfaces:

      • The surfaces within the office, Waitemata Lounge, Chapels, and Crematorium are stable and firm. There are some loose mats in the office and Chapel of Faith.
    • Accessible Reception/ Counter / Ticket Sales

      • Staff are available to assist with any queries or payments in the office. There is seating available for visitors who require to sit while queries are being delivered.
      • There is a counter located on the accessible route.
      • The counter is accessible and has a clear space of 1200mm x 1200mm in front.
      • There is at least one seat (with an armrest on at least one side and a usable seat height) available to use while waiting.
      • There is a private room or quieter area available to use for communication or personal requirements.
      • There is an accessible buzzer/bell/alerting device to attract staff attention at the counter
      • EFTPOS terminals are reachable and usable.
      • There is a telephone available for the access customer to use.
    • Accessible Toilets:

      • An accessible, unisex toilet facility is located by chapel 2. Another 2 unisex toilet facilities are by Western Berm B within the cemetery. The Western Berm B toilet facilities have braille information on them.
      • Accessible toilet facilities are located beside Chapel 2 and by Western Berms B within the cemetery
      • All gender accessible toilets are in a self-contained compartment with full privacy.
      • The toilet seat lid can act as a back rest.
      • The toilet pan provides a stable base to transfer from.
      • The accessible toilet is a minimum of 1600mm wide x 1900mm long.
    • Places of assembly, entertainment and recreation:

      • There is good accessibility between the chapel, Lucas lounge, Tui room and crematorium viewing facilities. The facilities have adjustable lighting levels.
      • Meeting rooms are on the accessible route.
      • Entertainment areas are on the accessible route.
      • Recreation areas are located on the accessible route.
      • There are drinking fountains available.
      • There is direct access to an accessible toilet.
      • The presentation area or stage is accessible.
    • Designated Accessible Areas:

      • The chairs within the chapel and lounge have armrests and back rests. There are several options of seating throughout the gardens and burial areas of Waikumete Cemetery and Crematorium with armrests and back rests.
      • The designated smoking area is accessible.
      • There is a grassed area for support animals (e.g. guide, hearing or mobility dogs).
  • Getting out safely:

      • Health and safety of all who work or visit the Waikumete Cemetery are of high importance. The staff receive first aid training every 12 months. There is an Automated External Defibrillator (AED) available.
      • The emergency exits are accessible and hazard free.
      • Not all doors can stay open automatically during an emergency.
      • There are audible fire alerting devices.
      • Assembly areas (e.g. evacuation point) are on the accessible route.

Mobility

Gold

These are the features that the business provides to create a positive accessible experience for customers or visitors with a mobility impairment.

  • Getting ready to go:

    • The website:

      • http://temp.aucklandcouncil.govt.nz/EN/parksfacilities/cemeteries/Pages/waikumetecemetery.aspx
      • Waikumete Cemetery website is found on the Auckland Council website. It gives some basic information on the facilities available, history, contact details and opening hours. Currently, there is no information included regarding the accessible facilities.
    • Brochures:

      • Relevant brochures are available in hard copy from the office. A site map of the Waikumete is available in hard copy at the office and staff will assist with locating specific areas. The main entrance has large easy to read signage with office and gate access hours.
      • There is a map of the facility in the brochure.
  • Arriving and Getting In:

    • Bus Stop:

      • The bus stop is located on Great North Road.
      • The bus routes the bus stop is located on are: 149 and 136.
      • There is seating and shelter at the bus stop.
    • Car parking:

      • Two accessible car parks are located beside Chapel 1 with good access to the chapel and lounge facilities. One accessible car park is located beside Chapel 2 with good access to Chapel 2. There is space available for parking along the roadsides and paths in addition to the designated car parks.
      • There is accessible car parking.
      • There is no shelter over the accessible car parking.
    • Drop off/pick up zone:

      • There is an unofficial drop off zone under the canopy of the chapel. However if there is a service taking place consider the movement of pedestrians in this area.
    • Kerb Side:

      • All car parks for the chapels and lounge facilities are stable and have firm surfaces. Within the burial grounds, concrete footpaths run between some sections of graves. There is grass underfoot between the graves which would be difficult to negotiate with wheeled equipment (pushchairs, wheelchairs, walkers) especially when wet.
    • Fixed ramps to the main entrance:

      • There is one fixed ramp to access the crematorium garden.
      • There is 1 fixed ramp to the accessible route
      • There are no handrails.
    • The identified accessible route to the site:

      • The road passes directly in front of the administration building, with a car park directly opposite. The chapel, Waitemata lounge, office and crematorium are all within the same building with good clear accessibility. The grounds within the burial sites are well maintained, gently undulating with good roads and unobstructed foot paths throughout. There are no tactile indicators installed or signage to indicate route at time of assessment.
      • The width of the accessible route to the site is less than 1200mm.
      • There are steps along the access route to the site.
    • The main entrance into the site:

      • The main entrance to Waikumete Cemetery and Crematorium is well signposted.
    • Main entrance signage:

      • Large, bold signage for the cemetery and crematorium is displayed at the main entrance.
    • Main entrance doorways (this includes gates and turnstiles)

      • There are several outer perimeter gates which are closed unless organised by the funeral director and on certain significant high visitor days throughout the year. Entrance doors to the office, Waitemata lounge, chapels and crematorium viewing facilities are accessible.
      • Single swing doors have a minimum width of 760mm.
      • The entrance door swing allows for a 1200mm minimum clear space.
      • There are no ramps for thresholds greater than 20mm.
      • There is a 300mm side panel on hinged doors.
  • Getting around within the site:

    • Customer Service:

      • There are staff available to help with any access enquiries.
      • All support animals are welcomed on premises (e.g. guide, hearing or mobility dogs etc).
    • Communicating Accessibly:

      • There are guided tours available upon request.
      • Tours are only available in English.
      • There are interpreters available on site.
      • There are Polish interpreters available
    • The identified accessible route within the site:

      • The accessible route has no obstructions between the accessible car parks and then throughout the office, chapels, Waitemata lounge and crematorium viewing.
      • The accessible route within the site has a minimum width of 1200mm.
      • You can access all facilities and services within from this accessible route.
      • Lighting levels on this accessible route offer good visibility and viewing.
      • The layout suggests a welcoming physical environment (e.g. mobile floor stands provide unimpeded travel, or outdoor environment surfaces are well maintained).
    • Signage within the site:

      • There is plenty of bold directional signage throughout the Waikumete Cemetery and Crematorium.
    • Sensory options:

      • The cemetery has an abundance of natural sound from bird life and vegetation. The chapel has surround sound.
    • Surfaces:

      • The surfaces within the office, Waitemata Lounge, Chapels, and Crematorium are stable and firm. There are some loose mats in the office and Chapel of Faith.
      • Easy movement around the site due to short cut carpet pile.
    • Accessible Reception/ Counter / Ticket Sales

      • Staff are available to assist with any queries or payments in the office. There is seating available for visitors who require to sit while queries are being delivered.
      • There is a counter located on the accessible route.
      • The counter is accessible and has a clear space of 1200mm x 1200mm in front.
      • There is at least one access space at the service or reception counter.
      • There is at least one seat (with an armrest on at least one side and a usable seat height) available to use while waiting.
      • There is a private room or quieter area available to use for communication or personal requirements.
      • There is an accessible buzzer/bell/alerting device to attract staff attention at the counter
      • EFTPOS terminals are reachable and usable.
      • There is a telephone available for the access customer to use.
    • Accessible Toilets:

      • An accessible, unisex toilet facility is located by chapel 2. Another 2 unisex toilet facilities are by Western Berm B within the cemetery. The Western Berm B toilet facilities have braille information on them.
      • Accessible toilet facilities are located beside Chapel 2 and by Western Berms B within the cemetery
      • All gender accessible toilets are in a self-contained compartment with full privacy.
      • The toilet seat lid can act as a back rest.
      • The toilet pan provides a stable base to transfer from.
      • The accessible toilet is a minimum of 1600mm wide x 1900mm long.
      • The washbasin is not reachable from the toilet seat.
    • Places of assembly, entertainment and recreation:

      • There is good accessibility between the chapel, Lucas lounge, Tui room and crematorium viewing facilities. The facilities have adjustable lighting levels.
      • Meeting rooms are on the accessible route.
      • Entertainment areas are on the accessible route.
      • Recreation areas are located on the accessible route.
      • There are drinking fountains available.
      • There is level access and floor space for wheelchair users to be seated with the general audience.
      • There is direct access to an accessible toilet.
      • The presentation area or stage is accessible.
    • Designated Accessible Areas:

      • The chairs within the chapel and lounge have armrests and back rests. There are several options of seating throughout the gardens and burial areas of Waikumete Cemetery and Crematorium with armrests and back rests.
      • The designated smoking area is accessible.
      • There is a grassed area for support animals (e.g. guide, hearing or mobility dogs).
  • Getting out safely:

      • Health and safety of all who work or visit the Waikumete Cemetery are of high importance. The staff receive first aid training every 12 months. There is an Automated External Defibrillator (AED) available.
      • The emergency exits are accessible and hazard free.
      • Not all doors can stay open automatically during an emergency.
      • There are audible fire alerting devices.
      • Assembly areas (e.g. evacuation point) are on the accessible route.

Parents

Gold

These are the features that the business provides to create a positive accessible experience for customers or visitors with young children.

  • Getting ready to go:

    • The website:

      • http://temp.aucklandcouncil.govt.nz/EN/parksfacilities/cemeteries/Pages/waikumetecemetery.aspx
      • Waikumete Cemetery website is found on the Auckland Council website. It gives some basic information on the facilities available, history, contact details and opening hours. Currently, there is no information included regarding the accessible facilities.
    • Brochures:

      • Relevant brochures are available in hard copy from the office. A site map of the Waikumete is available in hard copy at the office and staff will assist with locating specific areas. The main entrance has large easy to read signage with office and gate access hours.
      • There is a map of the facility in the brochure.
  • Arriving and Getting In:

    • Bus Stop:

      • The bus stop is located on Great North Road.
      • The bus routes the bus stop is located on are: 149 and 136.
      • There is seating and shelter at the bus stop.
    • Car parking:

      • Two accessible car parks are located beside Chapel 1 with good access to the chapel and lounge facilities. One accessible car park is located beside Chapel 2 with good access to Chapel 2. There is space available for parking along the roadsides and paths in addition to the designated car parks.
    • Drop off/pick up zone:

      • There is an unofficial drop off zone under the canopy of the chapel. However if there is a service taking place consider the movement of pedestrians in this area.
    • Kerb Side:

      • All car parks for the chapels and lounge facilities are stable and have firm surfaces. Within the burial grounds, concrete footpaths run between some sections of graves. There is grass underfoot between the graves which would be difficult to negotiate with wheeled equipment (pushchairs, wheelchairs, walkers) especially when wet.
    • Fixed ramps to the main entrance:

      • There is one fixed ramp to access the crematorium garden.
      • There is 1 fixed ramp to the accessible route
      • There are no handrails.
    • The identified accessible route to the site:

      • The road passes directly in front of the administration building, with a car park directly opposite. The chapel, Waitemata lounge, office and crematorium are all within the same building with good clear accessibility. The grounds within the burial sites are well maintained, gently undulating with good roads and unobstructed foot paths throughout. There are no tactile indicators installed or signage to indicate route at time of assessment.
    • The main entrance into the site:

      • The main entrance to Waikumete Cemetery and Crematorium is well signposted.
    • Main entrance signage:

      • Large, bold signage for the cemetery and crematorium is displayed at the main entrance.
    • Main entrance doorways (this includes gates and turnstiles)

      • There are several outer perimeter gates which are closed unless organised by the funeral director and on certain significant high visitor days throughout the year. Entrance doors to the office, Waitemata lounge, chapels and crematorium viewing facilities are accessible.
      • Single swing doors have a minimum width of 760mm.
      • The entrance door swing allows for a 1200mm minimum clear space.
      • There are no ramps for thresholds greater than 20mm.
      • There is a 300mm side panel on hinged doors.
  • Getting around within the site:

    • Customer Service:

      • There are staff available to help with any access enquiries.
      • All support animals are welcomed on premises (e.g. guide, hearing or mobility dogs etc).
    • Communicating Accessibly:

      • There are guided tours available upon request.
      • Tours are only available in English.
      • There are interpreters available on site.
      • There are Polish interpreters available
    • The identified accessible route within the site:

      • The accessible route has no obstructions between the accessible car parks and then throughout the office, chapels, Waitemata lounge and crematorium viewing.
      • The accessible route within the site has a minimum width of 1200mm.
      • You can access all facilities and services within from this accessible route.
      • Lighting levels on this accessible route offer good visibility and viewing.
      • The layout suggests a welcoming physical environment (e.g. mobile floor stands provide unimpeded travel, or outdoor environment surfaces are well maintained).
    • Signage within the site:

      • There is plenty of bold directional signage throughout the Waikumete Cemetery and Crematorium.
    • Sensory options:

      • The cemetery has an abundance of natural sound from bird life and vegetation. The chapel has surround sound.
    • Surfaces:

      • The surfaces within the office, Waitemata Lounge, Chapels, and Crematorium are stable and firm. There are some loose mats in the office and Chapel of Faith.
      • Easy movement around the site due to short cut carpet pile.
    • Accessible Reception/ Counter / Ticket Sales

      • Staff are available to assist with any queries or payments in the office. There is seating available for visitors who require to sit while queries are being delivered.
      • There is a counter located on the accessible route.
      • The counter is accessible and has a clear space of 1200mm x 1200mm in front.
      • There is at least one access space at the service or reception counter.
      • There is at least one seat (with an armrest on at least one side and a usable seat height) available to use while waiting.
      • There is a private room or quieter area available to use for communication or personal requirements.
      • There is an accessible buzzer/bell/alerting device to attract staff attention at the counter
      • EFTPOS terminals are reachable and usable.
      • There is a telephone available for the access customer to use.
    • Accessible Toilets:

      • An accessible, unisex toilet facility is located by chapel 2. Another 2 unisex toilet facilities are by Western Berm B within the cemetery. The Western Berm B toilet facilities have braille information on them.
      • Accessible toilet facilities are located beside Chapel 2 and by Western Berms B within the cemetery
      • All gender accessible toilets are in a self-contained compartment with full privacy.
      • The toilet seat lid can act as a back rest.
      • The toilet pan provides a stable base to transfer from.
      • The accessible toilet is a minimum of 1600mm wide x 1900mm long.
    • Places of assembly, entertainment and recreation:

      • There is good accessibility between the chapel, Lucas lounge, Tui room and crematorium viewing facilities. The facilities have adjustable lighting levels.
      • Meeting rooms are on the accessible route.
      • Entertainment areas are on the accessible route.
      • Recreation areas are located on the accessible route.
      • There are drinking fountains available.
      • There is level access and floor space for wheelchair users to be seated with the general audience.
      • There is direct access to an accessible toilet.
      • The presentation area or stage is accessible.
    • Designated Accessible Areas:

      • The chairs within the chapel and lounge have armrests and back rests. There are several options of seating throughout the gardens and burial areas of Waikumete Cemetery and Crematorium with armrests and back rests.
      • The designated smoking area is accessible.
      • There is a grassed area for support animals (e.g. guide, hearing or mobility dogs).
  • Getting out safely:

      • Health and safety of all who work or visit the Waikumete Cemetery are of high importance. The staff receive first aid training every 12 months. There is an Automated External Defibrillator (AED) available.
      • The emergency exits are accessible and hazard free.
      • Not all doors can stay open automatically during an emergency.
      • There are audible fire alerting devices.
      • Assembly areas (e.g. evacuation point) are on the accessible route.

Learning & Intellectual

Gold

These are the features that the business provides to create a positive accessible experience for customers or visitors with a learning or intellectual impairment.

  • Getting ready to go:

    • The website:

      • http://temp.aucklandcouncil.govt.nz/EN/parksfacilities/cemeteries/Pages/waikumetecemetery.aspx
      • Waikumete Cemetery website is found on the Auckland Council website. It gives some basic information on the facilities available, history, contact details and opening hours. Currently, there is no information included regarding the accessible facilities.
    • Brochures:

      • Relevant brochures are available in hard copy from the office. A site map of the Waikumete is available in hard copy at the office and staff will assist with locating specific areas. The main entrance has large easy to read signage with office and gate access hours.
      • There is a map of the facility in the brochure.
  • Arriving and Getting In:

    • Bus Stop:

      • The bus stop is located on Great North Road.
      • The bus routes the bus stop is located on are: 149 and 136.
      • There is seating and shelter at the bus stop.
    • Car parking:

      • Two accessible car parks are located beside Chapel 1 with good access to the chapel and lounge facilities. One accessible car park is located beside Chapel 2 with good access to Chapel 2. There is space available for parking along the roadsides and paths in addition to the designated car parks.
    • Drop off/pick up zone:

      • There is an unofficial drop off zone under the canopy of the chapel. However if there is a service taking place consider the movement of pedestrians in this area.
    • Kerb Side:

      • All car parks for the chapels and lounge facilities are stable and have firm surfaces. Within the burial grounds, concrete footpaths run between some sections of graves. There is grass underfoot between the graves which would be difficult to negotiate with wheeled equipment (pushchairs, wheelchairs, walkers) especially when wet.
    • Fixed ramps to the main entrance:

      • There is one fixed ramp to access the crematorium garden.
      • There is 1 fixed ramp to the accessible route
      • There are no handrails.
    • The identified accessible route to the site:

      • The road passes directly in front of the administration building, with a car park directly opposite. The chapel, Waitemata lounge, office and crematorium are all within the same building with good clear accessibility. The grounds within the burial sites are well maintained, gently undulating with good roads and unobstructed foot paths throughout. There are no tactile indicators installed or signage to indicate route at time of assessment.
      • The width of the accessible route to the site is less than 1200mm.
      • There are steps along the access route to the site.
    • The main entrance into the site:

      • The main entrance to Waikumete Cemetery and Crematorium is well signposted.
    • Main entrance signage:

      • Large, bold signage for the cemetery and crematorium is displayed at the main entrance.
    • Main entrance doorways (this includes gates and turnstiles)

      • There are several outer perimeter gates which are closed unless organised by the funeral director and on certain significant high visitor days throughout the year. Entrance doors to the office, Waitemata lounge, chapels and crematorium viewing facilities are accessible.
      • The entrance door swing allows for a 1200mm minimum clear space.
      • There are no ramps for thresholds greater than 20mm.
  • Getting around within the site:

    • Customer Service:

      • There are staff available to help with any access enquiries.
      • All support animals are welcomed on premises (e.g. guide, hearing or mobility dogs etc).
    • Communicating Accessibly:

      • There are guided tours available upon request.
      • Tours are only available in English.
      • There are interpreters available on site.
      • There are Polish interpreters available
      • There is information available on DVDs.
      • There is large print information available.
    • The identified accessible route within the site:

      • The accessible route has no obstructions between the accessible car parks and then throughout the office, chapels, Waitemata lounge and crematorium viewing.
      • The accessible route within the site has a minimum width of 1200mm.
      • You can access all facilities and services within from this accessible route.
      • Lighting levels on this accessible route offer good visibility and viewing.
      • The layout suggests a welcoming physical environment (e.g. mobile floor stands provide unimpeded travel, or outdoor environment surfaces are well maintained).
    • Signage within the site:

      • There is plenty of bold directional signage throughout the Waikumete Cemetery and Crematorium.
    • Sensory options:

      • The cemetery has an abundance of natural sound from bird life and vegetation. The chapel has surround sound.
    • Surfaces:

      • The surfaces within the office, Waitemata Lounge, Chapels, and Crematorium are stable and firm. There are some loose mats in the office and Chapel of Faith.
      • The floor surface covering is plain and clear.
    • Accessible Reception/ Counter / Ticket Sales

      • Staff are available to assist with any queries or payments in the office. There is seating available for visitors who require to sit while queries are being delivered.
      • There is a counter located on the accessible route.
      • The counter is accessible and has a clear space of 1200mm x 1200mm in front.
      • There is at least one seat (with an armrest on at least one side and a usable seat height) available to use while waiting.
      • There is a private room or quieter area available to use for communication or personal requirements.
      • There is an accessible buzzer/bell/alerting device to attract staff attention at the counter
      • EFTPOS terminals are reachable and usable.
      • There is a telephone available for the access customer to use.
    • Accessible Toilets:

      • An accessible, unisex toilet facility is located by chapel 2. Another 2 unisex toilet facilities are by Western Berm B within the cemetery. The Western Berm B toilet facilities have braille information on them.
      • Accessible toilet facilities are located beside Chapel 2 and by Western Berms B within the cemetery
      • All gender accessible toilets are in a self-contained compartment with full privacy.
      • The toilet seat lid can act as a back rest.
      • The toilet pan provides a stable base to transfer from.
      • The accessible toilet is a minimum of 1600mm wide x 1900mm long.
    • Places of assembly, entertainment and recreation:

      • There is good accessibility between the chapel, Lucas lounge, Tui room and crematorium viewing facilities. The facilities have adjustable lighting levels.
      • Meeting rooms are on the accessible route.
      • Entertainment areas are on the accessible route.
      • Recreation areas are located on the accessible route.
      • There are drinking fountains available.
      • There is level access and floor space for wheelchair users to be seated with the general audience.
      • There is direct access to an accessible toilet.
      • The presentation area or stage is accessible.
    • Designated Accessible Areas:

      • The chairs within the chapel and lounge have armrests and back rests. There are several options of seating throughout the gardens and burial areas of Waikumete Cemetery and Crematorium with armrests and back rests.
      • The designated smoking area is accessible.
      • There is a grassed area for support animals (e.g. guide, hearing or mobility dogs).
  • Getting out safely:

      • Health and safety of all who work or visit the Waikumete Cemetery are of high importance. The staff receive first aid training every 12 months. There is an Automated External Defibrillator (AED) available.
      • The emergency exits are accessible and hazard free.
      • Not all doors can stay open automatically during an emergency.
      • There are audible fire alerting devices.
      • Assembly areas (e.g. evacuation point) are on the accessible route.

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