Breadcrumbs

Karori Library

Contact Information

Karori Library
247 Karori Rd, Karori, Wellington
-41.284886,174.737664
Phone: 04 4768413
Fax: Not available
Email:
www.wcl.govt.nz

Accessibility Report

Summary

Silver

Karori Library is situated in the heart of Karori at 247 Karori Road, opposite Karori Mall. It is easily accessed via public transport and there is car parking available in the Recreation Centre car park at the back of the library. The Library has a comprehensive selection of books, music and movies for borrowing and there is an online service for people who cannot get to the library, as well as a home delivery service.

View the full accessibility report for Karori Library.

Ratings by Access Group

The Be. Welcome Assessment rates the accessibility of the organisation in each of the following 5 access groups, as well as providing an overall rating:

Overall Rating
Silver 79%
Vision
Silver 79%
Hearing
Silver 79%
Mobility
Gold 81%
Parents
Gold 82%
Learning & Intellectual
Gold 82%

Vision

Silver

These are the features that the business provides to create a positive accessible experience for customers or visitors with a vision impairment.

  • Getting ready to go:

    • The website:

      • www.wcl.govt.nz
      • Information on the accessible facilities is also outlined on this organisation's website.
      • There is an excellent Virtual Tour video of the Karori Library with good verbal explanations of all facilities and where these are located as well as good colour contrast information showing fees for different items where appropriate. There is a google map showing the location of the Library.
    • Brochures:

      • The main brochure is generic to all Library branches and shows the name, opening hours and physical address of each branch. The Housebound Services brochure uses size 14 font and is also clear and easy to read with good contrast.
  • Arriving and Getting In:

    • Bus Stop:

      • The bus stop outside Resene Paints on the same side as the Library does not offer shelter but the one on the other side of the road outside Karori Mall does. The Library is situated next to Resene Paints on Karori Road so from the bus you would turn left then right to access the main entrance which forms the right side of a courtyard. To catch the bus back into the city you need to cross Karori Road, which is a controlled crossing, then turn right and head to the bust stop which is located just past the mall entrance.
      • The bus stop is located on Karori Road
      • The bus stop number is 5531 outside Resene Paints next to Library. 4327 outside Karori Mall across road from Library.
      • Bus Route 03: Lyall Bay (through the city) to Karori Park. Runs all week, early till late. Bus Route 17: Railway Station to Karori Park, via the University (Mon-Fri). Bus Route 18: Campus Connection, Karori-Kelburn-Te Aro-Polytechnic (Mon-Fri). Bus Route 21: Wrights Hill-City-Vogeltown via Polytechnic (Mon-Fri).
      • There is seating and shelter at the bus stop.
    • Car parking:

      • There is 2 hour parking at Karori Mall, in Beauchamp Street and in the Recreation Centre carpark (behind the library). There are also three disabled parks in the Recreation Centre car park. Parking is 30 minutes outside the front of the Mall, and 60 minutes along the Main Road and in Parkvale Road. There are two 5 minute parks outside the ANZ Bank in Parkvale Road.
      • There is accessible car parking.
      • There is no shelter over the accessible car parking.
    • Drop off/pick up zone:

      • There is no drop off/pick up zone outside the Library, although it is possible to drop people off in the Recreation Centre car park behind the Library. There is pedestrian access through to Karori Road and the Library.
    • Kerb Side:

      • There is a controlled crossing outside the Library with good kerb ramps on both sides of the road. There are tactile marker tiles at both kerb ramps.
      • There is a kerb ramp for changes in level between the car park and footpath.
    • Fixed ramps to the main entrance:

      • Pedestrian access from the Recreation Centre car park through to Karori Road is via a gentley sloping ramp. The ramp is paved and has good handrails on both sides with good contrast. There is also a small threshhold ramp leading into the Library itself which contrasts nicely with the surrounding area.
      • There are 2 fixed ramps along the accessible route
      • Ramps have a handrail.
    • The identified accessible route to the site:

      • The Library is situated next to Resene Paints on Karori Road so from the bus you would turn left then right to access the main entrance which forms the right side of a courtyard. From the pedestrian crossing the courtyard is straight ahead with the Library forming the right side. Pedestrian access from the Recreation Centre car park brings you onto Karori Road with the courtyard and Library on your left. There is also a separate cafe straight ahead on entering the courtyard. There are two unisex public toilets in the courtyard next to the Cafe. One of these is designated wheelchair accessible. There is good signage at the courtyard entrance indicating the location of all amenities.
      • The accessible route to the site has a minimum width of 1200mm.
      • There are no tactile indicators installed to help navigate to the main entrance.
    • The main entrance into the site:

      • There is a small threshhold ramp at the main entrance to the Library which clearly contrasts with the ground surface.
    • Main entrance signage:

      • There is a very small ISA symbol on the right-hand self-opening door just under the Maori welcome which, due to it's size could easily be missed, specially when the doors are open.
    • Main entrance doorways (this includes gates and turnstiles)

      • There are two sets of self-opening doors to access the Library, with the first set leading from the courtyard into small foyer area, followed by the second set leading into the Library itself. The floor surface in the foyer is ridged.
      • Ramps exist for thresholds greater than 20mm.
  • Getting around within the site:

    • Customer Service:

      • Staff are friendly and welcoming but not pushy. They are easily identifiable by their name badge and are happy to help with any inquiry. The library has access to ZoomText magnification software for people with low vision on one computer and there is a desktop electronic magnifier to magnify print for those with low vision. There are also two book carts available with baskets for carrying books within the library.
      • There are staff available to help with any access enquiries.
      • All support animals are welcomed on premises (e.g. guide, hearing or mobility dogs etc).
    • Communicating Accessibly:

    • Pricing Information:

      • Price tags have large print.
    • The identified accessible route within the site:

      • The library has access to both floors via either stairs or a lift. All shelving, trolleys and desks are on wheels so can be moved by staff to create more space if required.
      • The accessible route within the site has a minimum width of 1200mm.
      • Any permanently fixed objects are detectable by a person using a cane.
      • You can access all facilities and services within from this accessible route.
      • Lighting levels on this accessible route offer good visibility and viewing.
      • The layout suggests a welcoming physical environment (e.g. mobile floor stands provide unimpeded travel, or outdoor environment surfaces are well maintained).
    • Signage within the site:

      • There is an uneven surface immediately inside the second automatic doors leading into the Library. This is to allow access through the security and is well sign posted with a Watch Your Step sign between the two sets of automatic doors. There are no toilets within the Library itself but there is an accessible toilet in the Cafe next door and two unisex public toilets outside the cafe, one of which is designated wheelchair accessible.
    • Sensory options:

      • There is good natural light provided by large windows. Artificial light is consistent throughout.
    • Surfaces:

      • The floor in the area between the two sets of automatic doors is ridged allowing a space to wipe wet feet before entering the Library. Most of the floor surface inside is carpet with the exception of the stairs and small landing at the top which is a non-slip rubber surface.
      • The floor surface covering is plain and clear.
      • Tactile indicators are not installed on the accessible route
    • Lifts:

      • The lift is hidden behind a concrete pillar so is not able to be seen from the entrance or issues/return areas but staff are happy to point it out. Staff are also happy to accompany customers when using the lift if required.
      • All controls (i.e. landing controls, alarm and emergency telephone) are located within a reachable range.
      • There are raised tactile numbers on each landing.
    • Stairs or Steps:

      • The stairs leading the the upper floor are easily identified from the main entrance and have good handrails on both sides. Nosing colour contrasts with the rest of the stairs and there is a rubber ridge with good colour contrast marking the edge of each step.
      • There is a handrail located on at least one or both sides of the stairs.
    • Accessible Reception/ Counter / Ticket Sales

      • There is an office chair on wheels at the accessible counter. At least one staff member is always on duty so the counter is never unattended. EFTPOS terminals at the issues desk are able to be lowered to allow customers with access needs to reach them and staff are happy to provide total payment information to the customer, either verbally or in writing. The self-check terminals may be difficult for customers with access needs so they may wish to have books issued at the counter.
      • There is a counter located on the accessible route.
      • The counter is accessible and has a clear space of 1200mm x 1200mm in front.
      • EFTPOS terminals are reachable and usable.
    • Accessible Toilets:

      • Two unisex public toilets are situated in the courtyard beside the cafe with one being wheelchair accessible. There is also a wheelchair accessible toilet inside the cafe. The public toilet doors are heavy so may be difficult for some access customers to manage. Flusher, hand basin and light controls are automatic.
      • Two unisex public toilets are situated in the courtyard beside the cafe with one being wheelchair accessible. There is also a wheelchair accessible toilet inside the cafe.
      • The toilet seat lid can act as a back rest.
      • The toilet pan provides a stable base to transfer from.
      • The accessible toilet is a minimum of 1600mm wide x 1900mm long.
    • Places of assembly, entertainment and recreation:

      • There is a small area for running library programs in the children's section. This is mainly used for story time and school programs. There is tiered seating at the back with a mat on the floor in front.
      • Entertainment areas are on the accessible route.
      • There is level access and floor space for wheelchair users to be seated with the general audience.
    • Designated Accessible Areas:

      • Customers are able to order food from the cafe next to the Library and consume it within a designated seating area within the Library.
  • Getting out safely:

      • They do not have an evacuation chair. The building is able to be exited directly outside from Level One through the back office which can be opened via an emergency button if a staff member is not present. Staff are required to walk the floors to check all visitors have evacuated before evacuating themselves.
      • The emergency exits are accessible and hazard free.
      • All fire/smoke doors can stay open automatically during an emergency.
      • There are audible fire alerting devices.
      • Assembly areas (e.g. evacuation point) are on the accessible route.

Hearing

Silver

These are the features that the business provides to create a positive accessible experience for customers or visitors who are Deaf or have a hearing impairment.

  • Getting ready to go:

    • The website:

      • www.wcl.govt.nz
      • Information on the accessible facilities is also outlined on this organisation's website.
      • There is an excellent Virtual Tour video of the Karori Library with good verbal explanations of all facilities and where these are located as well as good colour contrast information showing fees for different items where appropriate. There is a google map showing the location of the Library.
    • Brochures:

      • The main brochure is generic to all Library branches and shows the name, opening hours and physical address of each branch. The Housebound Services brochure uses size 14 font and is also clear and easy to read with good contrast.
  • Arriving and Getting In:

    • Bus Stop:

      • The bus stop outside Resene Paints on the same side as the Library does not offer shelter but the one on the other side of the road outside Karori Mall does. The Library is situated next to Resene Paints on Karori Road so from the bus you would turn left then right to access the main entrance which forms the right side of a courtyard. To catch the bus back into the city you need to cross Karori Road, which is a controlled crossing, then turn right and head to the bust stop which is located just past the mall entrance.
      • The bus stop is located on Karori Road
      • The bus stop number is 5531 outside Resene Paints next to Library. 4327 outside Karori Mall across road from Library.
      • Bus Route 03: Lyall Bay (through the city) to Karori Park. Runs all week, early till late. Bus Route 17: Railway Station to Karori Park, via the University (Mon-Fri). Bus Route 18: Campus Connection, Karori-Kelburn-Te Aro-Polytechnic (Mon-Fri). Bus Route 21: Wrights Hill-City-Vogeltown via Polytechnic (Mon-Fri).
      • There is seating and shelter at the bus stop.
    • Car parking:

      • There is 2 hour parking at Karori Mall, in Beauchamp Street and in the Recreation Centre carpark (behind the library). There are also three disabled parks in the Recreation Centre car park. Parking is 30 minutes outside the front of the Mall, and 60 minutes along the Main Road and in Parkvale Road. There are two 5 minute parks outside the ANZ Bank in Parkvale Road.
    • Drop off/pick up zone:

      • There is no drop off/pick up zone outside the Library, although it is possible to drop people off in the Recreation Centre car park behind the Library. There is pedestrian access through to Karori Road and the Library.
    • Kerb Side:

      • There is a controlled crossing outside the Library with good kerb ramps on both sides of the road. There are tactile marker tiles at both kerb ramps.
    • Fixed ramps to the main entrance:

      • Pedestrian access from the Recreation Centre car park through to Karori Road is via a gentley sloping ramp. The ramp is paved and has good handrails on both sides with good contrast. There is also a small threshhold ramp leading into the Library itself which contrasts nicely with the surrounding area.
      • Ramps have a handrail.
    • The identified accessible route to the site:

      • The Library is situated next to Resene Paints on Karori Road so from the bus you would turn left then right to access the main entrance which forms the right side of a courtyard. From the pedestrian crossing the courtyard is straight ahead with the Library forming the right side. Pedestrian access from the Recreation Centre car park brings you onto Karori Road with the courtyard and Library on your left. There is also a separate cafe straight ahead on entering the courtyard. There are two unisex public toilets in the courtyard next to the Cafe. One of these is designated wheelchair accessible. There is good signage at the courtyard entrance indicating the location of all amenities.
    • The main entrance into the site:

      • There is a small threshhold ramp at the main entrance to the Library which clearly contrasts with the ground surface.
    • Main entrance signage:

      • There is a very small ISA symbol on the right-hand self-opening door just under the Maori welcome which, due to it's size could easily be missed, specially when the doors are open.
    • Main entrance doorways (this includes gates and turnstiles)

      • There are two sets of self-opening doors to access the Library, with the first set leading from the courtyard into small foyer area, followed by the second set leading into the Library itself. The floor surface in the foyer is ridged.
      • Ramps exist for thresholds greater than 20mm.
  • Getting around within the site:

    • Customer Service:

      • Staff are friendly and welcoming but not pushy. They are easily identifiable by their name badge and are happy to help with any inquiry. The library has access to ZoomText magnification software for people with low vision on one computer and there is a desktop electronic magnifier to magnify print for those with low vision. There are also two book carts available with baskets for carrying books within the library.
      • There are staff available to help with any access enquiries.
      • All support animals are welcomed on premises (e.g. guide, hearing or mobility dogs etc).
    • Communicating Accessibly:

      • Information can be sent out via email.
    • The identified accessible route within the site:

      • The library has access to both floors via either stairs or a lift. All shelving, trolleys and desks are on wheels so can be moved by staff to create more space if required.
      • The accessible route within the site has a minimum width of 1200mm.
      • You can access all facilities and services within from this accessible route.
      • Lighting levels on this accessible route offer good visibility and viewing.
      • The layout suggests a welcoming physical environment (e.g. mobile floor stands provide unimpeded travel, or outdoor environment surfaces are well maintained).
    • Signage within the site:

      • There is an uneven surface immediately inside the second automatic doors leading into the Library. This is to allow access through the security and is well sign posted with a Watch Your Step sign between the two sets of automatic doors. There are no toilets within the Library itself but there is an accessible toilet in the Cafe next door and two unisex public toilets outside the cafe, one of which is designated wheelchair accessible.
    • Sensory options:

      • There is good natural light provided by large windows. Artificial light is consistent throughout.
    • Surfaces:

      • The floor in the area between the two sets of automatic doors is ridged allowing a space to wipe wet feet before entering the Library. Most of the floor surface inside is carpet with the exception of the stairs and small landing at the top which is a non-slip rubber surface.
    • Lifts:

      • The lift is hidden behind a concrete pillar so is not able to be seen from the entrance or issues/return areas but staff are happy to point it out. Staff are also happy to accompany customers when using the lift if required.
      • All controls (i.e. landing controls, alarm and emergency telephone) are located within a reachable range.
    • Stairs or Steps:

      • The stairs leading the the upper floor are easily identified from the main entrance and have good handrails on both sides. Nosing colour contrasts with the rest of the stairs and there is a rubber ridge with good colour contrast marking the edge of each step.
      • There is a handrail located on at least one or both sides of the stairs.
    • Accessible Reception/ Counter / Ticket Sales

      • There is an office chair on wheels at the accessible counter. At least one staff member is always on duty so the counter is never unattended. EFTPOS terminals at the issues desk are able to be lowered to allow customers with access needs to reach them and staff are happy to provide total payment information to the customer, either verbally or in writing. The self-check terminals may be difficult for customers with access needs so they may wish to have books issued at the counter.
      • There is a counter located on the accessible route.
      • The counter is accessible and has a clear space of 1200mm x 1200mm in front.
      • EFTPOS terminals are reachable and usable.
    • Accessible Toilets:

      • Two unisex public toilets are situated in the courtyard beside the cafe with one being wheelchair accessible. There is also a wheelchair accessible toilet inside the cafe. The public toilet doors are heavy so may be difficult for some access customers to manage. Flusher, hand basin and light controls are automatic.
      • Two unisex public toilets are situated in the courtyard beside the cafe with one being wheelchair accessible. There is also a wheelchair accessible toilet inside the cafe.
      • The toilet seat lid can act as a back rest.
      • The toilet pan provides a stable base to transfer from.
      • The accessible toilet is a minimum of 1600mm wide x 1900mm long.
    • Places of assembly, entertainment and recreation:

      • There is a small area for running library programs in the children's section. This is mainly used for story time and school programs. There is tiered seating at the back with a mat on the floor in front.
      • Entertainment areas are on the accessible route.
    • Designated Accessible Areas:

      • Customers are able to order food from the cafe next to the Library and consume it within a designated seating area within the Library.
  • Getting out safely:

      • They do not have an evacuation chair. The building is able to be exited directly outside from Level One through the back office which can be opened via an emergency button if a staff member is not present. Staff are required to walk the floors to check all visitors have evacuated before evacuating themselves.
      • The emergency exits are accessible and hazard free.
      • All fire/smoke doors can stay open automatically during an emergency.
      • There are audible fire alerting devices.
      • Assembly areas (e.g. evacuation point) are on the accessible route.

Mobility

Gold

These are the features that the business provides to create a positive accessible experience for customers or visitors with a mobility impairment.

  • Getting ready to go:

    • The website:

      • www.wcl.govt.nz
      • Information on the accessible facilities is also outlined on this organisation's website.
      • There is an excellent Virtual Tour video of the Karori Library with good verbal explanations of all facilities and where these are located as well as good colour contrast information showing fees for different items where appropriate. There is a google map showing the location of the Library.
    • Brochures:

      • The main brochure is generic to all Library branches and shows the name, opening hours and physical address of each branch. The Housebound Services brochure uses size 14 font and is also clear and easy to read with good contrast.
  • Arriving and Getting In:

    • Bus Stop:

      • The bus stop outside Resene Paints on the same side as the Library does not offer shelter but the one on the other side of the road outside Karori Mall does. The Library is situated next to Resene Paints on Karori Road so from the bus you would turn left then right to access the main entrance which forms the right side of a courtyard. To catch the bus back into the city you need to cross Karori Road, which is a controlled crossing, then turn right and head to the bust stop which is located just past the mall entrance.
      • The bus stop is located on Karori Road
      • The bus stop number is 5531 outside Resene Paints next to Library. 4327 outside Karori Mall across road from Library.
      • Bus Route 03: Lyall Bay (through the city) to Karori Park. Runs all week, early till late. Bus Route 17: Railway Station to Karori Park, via the University (Mon-Fri). Bus Route 18: Campus Connection, Karori-Kelburn-Te Aro-Polytechnic (Mon-Fri). Bus Route 21: Wrights Hill-City-Vogeltown via Polytechnic (Mon-Fri).
      • There is seating and shelter at the bus stop.
    • Car parking:

      • There is 2 hour parking at Karori Mall, in Beauchamp Street and in the Recreation Centre carpark (behind the library). There are also three disabled parks in the Recreation Centre car park. Parking is 30 minutes outside the front of the Mall, and 60 minutes along the Main Road and in Parkvale Road. There are two 5 minute parks outside the ANZ Bank in Parkvale Road.
      • There is accessible car parking.
      • There is no shelter over the accessible car parking.
    • Drop off/pick up zone:

      • There is no drop off/pick up zone outside the Library, although it is possible to drop people off in the Recreation Centre car park behind the Library. There is pedestrian access through to Karori Road and the Library.
    • Kerb Side:

      • There is a controlled crossing outside the Library with good kerb ramps on both sides of the road. There are tactile marker tiles at both kerb ramps.
      • There is a kerb ramp for changes in level between the car park and footpath.
    • Fixed ramps to the main entrance:

      • Pedestrian access from the Recreation Centre car park through to Karori Road is via a gentley sloping ramp. The ramp is paved and has good handrails on both sides with good contrast. There is also a small threshhold ramp leading into the Library itself which contrasts nicely with the surrounding area.
      • There are 2 fixed ramps along the accessible route
      • Ramps have a handrail.
    • The identified accessible route to the site:

      • The Library is situated next to Resene Paints on Karori Road so from the bus you would turn left then right to access the main entrance which forms the right side of a courtyard. From the pedestrian crossing the courtyard is straight ahead with the Library forming the right side. Pedestrian access from the Recreation Centre car park brings you onto Karori Road with the courtyard and Library on your left. There is also a separate cafe straight ahead on entering the courtyard. There are two unisex public toilets in the courtyard next to the Cafe. One of these is designated wheelchair accessible. There is good signage at the courtyard entrance indicating the location of all amenities.
      • The accessible route to the site has a minimum width of 1200mm.
    • The main entrance into the site:

      • There is a small threshhold ramp at the main entrance to the Library which clearly contrasts with the ground surface.
    • Main entrance signage:

      • There is a very small ISA symbol on the right-hand self-opening door just under the Maori welcome which, due to it's size could easily be missed, specially when the doors are open.
    • Main entrance doorways (this includes gates and turnstiles)

      • There are two sets of self-opening doors to access the Library, with the first set leading from the courtyard into small foyer area, followed by the second set leading into the Library itself. The floor surface in the foyer is ridged.
      • Ramps exist for thresholds greater than 20mm.
  • Getting around within the site:

    • Customer Service:

      • Staff are friendly and welcoming but not pushy. They are easily identifiable by their name badge and are happy to help with any inquiry. The library has access to ZoomText magnification software for people with low vision on one computer and there is a desktop electronic magnifier to magnify print for those with low vision. There are also two book carts available with baskets for carrying books within the library.
      • There are staff available to help with any access enquiries.
      • Wheeled book carts. Magnification software on one computer. Desktop electronic magnifier.
      • All support animals are welcomed on premises (e.g. guide, hearing or mobility dogs etc).
    • Communicating Accessibly:

    • The identified accessible route within the site:

      • The library has access to both floors via either stairs or a lift. All shelving, trolleys and desks are on wheels so can be moved by staff to create more space if required.
      • The accessible route within the site has a minimum width of 1200mm.
      • You can access all facilities and services within from this accessible route.
      • Lighting levels on this accessible route offer good visibility and viewing.
      • The layout suggests a welcoming physical environment (e.g. mobile floor stands provide unimpeded travel, or outdoor environment surfaces are well maintained).
    • Signage within the site:

      • There is an uneven surface immediately inside the second automatic doors leading into the Library. This is to allow access through the security and is well sign posted with a Watch Your Step sign between the two sets of automatic doors. There are no toilets within the Library itself but there is an accessible toilet in the Cafe next door and two unisex public toilets outside the cafe, one of which is designated wheelchair accessible.
    • Sensory options:

      • There is good natural light provided by large windows. Artificial light is consistent throughout.
    • Surfaces:

      • The floor in the area between the two sets of automatic doors is ridged allowing a space to wipe wet feet before entering the Library. Most of the floor surface inside is carpet with the exception of the stairs and small landing at the top which is a non-slip rubber surface.
      • Easy movement around the site due to short cut carpet pile.
    • Lifts:

      • The lift is hidden behind a concrete pillar so is not able to be seen from the entrance or issues/return areas but staff are happy to point it out. Staff are also happy to accompany customers when using the lift if required.
      • All controls (i.e. landing controls, alarm and emergency telephone) are located within a reachable range.
    • Stairs or Steps:

      • The stairs leading the the upper floor are easily identified from the main entrance and have good handrails on both sides. Nosing colour contrasts with the rest of the stairs and there is a rubber ridge with good colour contrast marking the edge of each step.
      • There is a handrail located on at least one or both sides of the stairs.
    • Accessible Reception/ Counter / Ticket Sales

      • There is an office chair on wheels at the accessible counter. At least one staff member is always on duty so the counter is never unattended. EFTPOS terminals at the issues desk are able to be lowered to allow customers with access needs to reach them and staff are happy to provide total payment information to the customer, either verbally or in writing. The self-check terminals may be difficult for customers with access needs so they may wish to have books issued at the counter.
      • There is a counter located on the accessible route.
      • The counter is accessible and has a clear space of 1200mm x 1200mm in front.
      • There is at least one access space at the service or reception counter.
      • EFTPOS terminals are reachable and usable.
    • Accessible Toilets:

      • Two unisex public toilets are situated in the courtyard beside the cafe with one being wheelchair accessible. There is also a wheelchair accessible toilet inside the cafe. The public toilet doors are heavy so may be difficult for some access customers to manage. Flusher, hand basin and light controls are automatic.
      • Two unisex public toilets are situated in the courtyard beside the cafe with one being wheelchair accessible. There is also a wheelchair accessible toilet inside the cafe.
      • The toilet seat lid can act as a back rest.
      • The toilet pan provides a stable base to transfer from.
      • The accessible toilet is a minimum of 1600mm wide x 1900mm long.
      • The washbasin is not reachable from the toilet seat.
    • Places of assembly, entertainment and recreation:

      • There is a small area for running library programs in the children's section. This is mainly used for story time and school programs. There is tiered seating at the back with a mat on the floor in front.
      • Entertainment areas are on the accessible route.
      • There is level access and floor space for wheelchair users to be seated with the general audience.
    • Designated Accessible Areas:

      • Customers are able to order food from the cafe next to the Library and consume it within a designated seating area within the Library.
  • Getting out safely:

      • They do not have an evacuation chair. The building is able to be exited directly outside from Level One through the back office which can be opened via an emergency button if a staff member is not present. Staff are required to walk the floors to check all visitors have evacuated before evacuating themselves.
      • The emergency exits are accessible and hazard free.
      • All fire/smoke doors can stay open automatically during an emergency.
      • There are audible fire alerting devices.
      • Assembly areas (e.g. evacuation point) are on the accessible route.

Parents

Gold

These are the features that the business provides to create a positive accessible experience for customers or visitors with young children.

  • Getting ready to go:

    • The website:

      • www.wcl.govt.nz
      • Information on the accessible facilities is also outlined on this organisation's website.
      • There is an excellent Virtual Tour video of the Karori Library with good verbal explanations of all facilities and where these are located as well as good colour contrast information showing fees for different items where appropriate. There is a google map showing the location of the Library.
    • Brochures:

      • The main brochure is generic to all Library branches and shows the name, opening hours and physical address of each branch. The Housebound Services brochure uses size 14 font and is also clear and easy to read with good contrast.
  • Arriving and Getting In:

    • Bus Stop:

      • The bus stop outside Resene Paints on the same side as the Library does not offer shelter but the one on the other side of the road outside Karori Mall does. The Library is situated next to Resene Paints on Karori Road so from the bus you would turn left then right to access the main entrance which forms the right side of a courtyard. To catch the bus back into the city you need to cross Karori Road, which is a controlled crossing, then turn right and head to the bust stop which is located just past the mall entrance.
      • The bus stop is located on Karori Road
      • The bus stop number is 5531 outside Resene Paints next to Library. 4327 outside Karori Mall across road from Library.
      • Bus Route 03: Lyall Bay (through the city) to Karori Park. Runs all week, early till late. Bus Route 17: Railway Station to Karori Park, via the University (Mon-Fri). Bus Route 18: Campus Connection, Karori-Kelburn-Te Aro-Polytechnic (Mon-Fri). Bus Route 21: Wrights Hill-City-Vogeltown via Polytechnic (Mon-Fri).
      • There is seating and shelter at the bus stop.
    • Car parking:

      • There is 2 hour parking at Karori Mall, in Beauchamp Street and in the Recreation Centre carpark (behind the library). There are also three disabled parks in the Recreation Centre car park. Parking is 30 minutes outside the front of the Mall, and 60 minutes along the Main Road and in Parkvale Road. There are two 5 minute parks outside the ANZ Bank in Parkvale Road.
    • Drop off/pick up zone:

      • There is no drop off/pick up zone outside the Library, although it is possible to drop people off in the Recreation Centre car park behind the Library. There is pedestrian access through to Karori Road and the Library.
    • Kerb Side:

      • There is a controlled crossing outside the Library with good kerb ramps on both sides of the road. There are tactile marker tiles at both kerb ramps.
      • There is a kerb ramp for changes in level between the car park and footpath.
    • Fixed ramps to the main entrance:

      • Pedestrian access from the Recreation Centre car park through to Karori Road is via a gentley sloping ramp. The ramp is paved and has good handrails on both sides with good contrast. There is also a small threshhold ramp leading into the Library itself which contrasts nicely with the surrounding area.
      • There are 2 fixed ramps along the accessible route
      • Ramps have a handrail.
    • The identified accessible route to the site:

      • The Library is situated next to Resene Paints on Karori Road so from the bus you would turn left then right to access the main entrance which forms the right side of a courtyard. From the pedestrian crossing the courtyard is straight ahead with the Library forming the right side. Pedestrian access from the Recreation Centre car park brings you onto Karori Road with the courtyard and Library on your left. There is also a separate cafe straight ahead on entering the courtyard. There are two unisex public toilets in the courtyard next to the Cafe. One of these is designated wheelchair accessible. There is good signage at the courtyard entrance indicating the location of all amenities.
    • The main entrance into the site:

      • There is a small threshhold ramp at the main entrance to the Library which clearly contrasts with the ground surface.
    • Main entrance signage:

      • There is a very small ISA symbol on the right-hand self-opening door just under the Maori welcome which, due to it's size could easily be missed, specially when the doors are open.
    • Main entrance doorways (this includes gates and turnstiles)

      • There are two sets of self-opening doors to access the Library, with the first set leading from the courtyard into small foyer area, followed by the second set leading into the Library itself. The floor surface in the foyer is ridged.
      • Ramps exist for thresholds greater than 20mm.
  • Getting around within the site:

    • Customer Service:

      • Staff are friendly and welcoming but not pushy. They are easily identifiable by their name badge and are happy to help with any inquiry. The library has access to ZoomText magnification software for people with low vision on one computer and there is a desktop electronic magnifier to magnify print for those with low vision. There are also two book carts available with baskets for carrying books within the library.
      • There are staff available to help with any access enquiries.
      • Wheeled book carts. Magnification software on one computer. Desktop electronic magnifier.
      • All support animals are welcomed on premises (e.g. guide, hearing or mobility dogs etc).
    • Communicating Accessibly:

    • The identified accessible route within the site:

      • The library has access to both floors via either stairs or a lift. All shelving, trolleys and desks are on wheels so can be moved by staff to create more space if required.
      • The accessible route within the site has a minimum width of 1200mm.
      • You can access all facilities and services within from this accessible route.
      • Lighting levels on this accessible route offer good visibility and viewing.
      • The layout suggests a welcoming physical environment (e.g. mobile floor stands provide unimpeded travel, or outdoor environment surfaces are well maintained).
    • Signage within the site:

      • There is an uneven surface immediately inside the second automatic doors leading into the Library. This is to allow access through the security and is well sign posted with a Watch Your Step sign between the two sets of automatic doors. There are no toilets within the Library itself but there is an accessible toilet in the Cafe next door and two unisex public toilets outside the cafe, one of which is designated wheelchair accessible.
    • Sensory options:

      • There is good natural light provided by large windows. Artificial light is consistent throughout.
    • Surfaces:

      • The floor in the area between the two sets of automatic doors is ridged allowing a space to wipe wet feet before entering the Library. Most of the floor surface inside is carpet with the exception of the stairs and small landing at the top which is a non-slip rubber surface.
      • Easy movement around the site due to short cut carpet pile.
    • Lifts:

      • The lift is hidden behind a concrete pillar so is not able to be seen from the entrance or issues/return areas but staff are happy to point it out. Staff are also happy to accompany customers when using the lift if required.
      • All controls (i.e. landing controls, alarm and emergency telephone) are located within a reachable range.
    • Stairs or Steps:

      • The stairs leading the the upper floor are easily identified from the main entrance and have good handrails on both sides. Nosing colour contrasts with the rest of the stairs and there is a rubber ridge with good colour contrast marking the edge of each step.
      • There is a handrail located on at least one or both sides of the stairs.
    • Accessible Reception/ Counter / Ticket Sales

      • There is an office chair on wheels at the accessible counter. At least one staff member is always on duty so the counter is never unattended. EFTPOS terminals at the issues desk are able to be lowered to allow customers with access needs to reach them and staff are happy to provide total payment information to the customer, either verbally or in writing. The self-check terminals may be difficult for customers with access needs so they may wish to have books issued at the counter.
      • There is a counter located on the accessible route.
      • The counter is accessible and has a clear space of 1200mm x 1200mm in front.
      • There is at least one access space at the service or reception counter.
      • EFTPOS terminals are reachable and usable.
    • Accessible Toilets:

      • Two unisex public toilets are situated in the courtyard beside the cafe with one being wheelchair accessible. There is also a wheelchair accessible toilet inside the cafe. The public toilet doors are heavy so may be difficult for some access customers to manage. Flusher, hand basin and light controls are automatic.
      • Two unisex public toilets are situated in the courtyard beside the cafe with one being wheelchair accessible. There is also a wheelchair accessible toilet inside the cafe.
      • There is a baby change station or separate parent room available.
      • The toilet seat lid can act as a back rest.
      • The toilet pan provides a stable base to transfer from.
      • The accessible toilet is a minimum of 1600mm wide x 1900mm long.
    • Places of assembly, entertainment and recreation:

      • There is a small area for running library programs in the children's section. This is mainly used for story time and school programs. There is tiered seating at the back with a mat on the floor in front.
      • Entertainment areas are on the accessible route.
      • There is level access and floor space for wheelchair users to be seated with the general audience.
    • Designated Accessible Areas:

      • Customers are able to order food from the cafe next to the Library and consume it within a designated seating area within the Library.
  • Getting out safely:

      • They do not have an evacuation chair. The building is able to be exited directly outside from Level One through the back office which can be opened via an emergency button if a staff member is not present. Staff are required to walk the floors to check all visitors have evacuated before evacuating themselves.
      • The emergency exits are accessible and hazard free.
      • All fire/smoke doors can stay open automatically during an emergency.
      • There are audible fire alerting devices.
      • Assembly areas (e.g. evacuation point) are on the accessible route.

Learning & Intellectual

Gold

These are the features that the business provides to create a positive accessible experience for customers or visitors with a learning or intellectual impairment.

  • Getting ready to go:

    • The website:

      • www.wcl.govt.nz
      • Information on the accessible facilities is also outlined on this organisation's website.
      • There is an excellent Virtual Tour video of the Karori Library with good verbal explanations of all facilities and where these are located as well as good colour contrast information showing fees for different items where appropriate. There is a google map showing the location of the Library.
    • Brochures:

      • The main brochure is generic to all Library branches and shows the name, opening hours and physical address of each branch. The Housebound Services brochure uses size 14 font and is also clear and easy to read with good contrast.
  • Arriving and Getting In:

    • Bus Stop:

      • The bus stop outside Resene Paints on the same side as the Library does not offer shelter but the one on the other side of the road outside Karori Mall does. The Library is situated next to Resene Paints on Karori Road so from the bus you would turn left then right to access the main entrance which forms the right side of a courtyard. To catch the bus back into the city you need to cross Karori Road, which is a controlled crossing, then turn right and head to the bust stop which is located just past the mall entrance.
      • The bus stop is located on Karori Road
      • The bus stop number is 5531 outside Resene Paints next to Library. 4327 outside Karori Mall across road from Library.
      • Bus Route 03: Lyall Bay (through the city) to Karori Park. Runs all week, early till late. Bus Route 17: Railway Station to Karori Park, via the University (Mon-Fri). Bus Route 18: Campus Connection, Karori-Kelburn-Te Aro-Polytechnic (Mon-Fri). Bus Route 21: Wrights Hill-City-Vogeltown via Polytechnic (Mon-Fri).
      • There is seating and shelter at the bus stop.
    • Car parking:

      • There is 2 hour parking at Karori Mall, in Beauchamp Street and in the Recreation Centre carpark (behind the library). There are also three disabled parks in the Recreation Centre car park. Parking is 30 minutes outside the front of the Mall, and 60 minutes along the Main Road and in Parkvale Road. There are two 5 minute parks outside the ANZ Bank in Parkvale Road.
    • Drop off/pick up zone:

      • There is no drop off/pick up zone outside the Library, although it is possible to drop people off in the Recreation Centre car park behind the Library. There is pedestrian access through to Karori Road and the Library.
    • Kerb Side:

      • There is a controlled crossing outside the Library with good kerb ramps on both sides of the road. There are tactile marker tiles at both kerb ramps.
      • There is a kerb ramp for changes in level between the car park and footpath.
    • Fixed ramps to the main entrance:

      • Pedestrian access from the Recreation Centre car park through to Karori Road is via a gentley sloping ramp. The ramp is paved and has good handrails on both sides with good contrast. There is also a small threshhold ramp leading into the Library itself which contrasts nicely with the surrounding area.
      • There are 2 fixed ramps along the accessible route
      • Ramps have a handrail.
    • The identified accessible route to the site:

      • The Library is situated next to Resene Paints on Karori Road so from the bus you would turn left then right to access the main entrance which forms the right side of a courtyard. From the pedestrian crossing the courtyard is straight ahead with the Library forming the right side. Pedestrian access from the Recreation Centre car park brings you onto Karori Road with the courtyard and Library on your left. There is also a separate cafe straight ahead on entering the courtyard. There are two unisex public toilets in the courtyard next to the Cafe. One of these is designated wheelchair accessible. There is good signage at the courtyard entrance indicating the location of all amenities.
      • The accessible route to the site has a minimum width of 1200mm.
    • The main entrance into the site:

      • There is a small threshhold ramp at the main entrance to the Library which clearly contrasts with the ground surface.
    • Main entrance signage:

      • There is a very small ISA symbol on the right-hand self-opening door just under the Maori welcome which, due to it's size could easily be missed, specially when the doors are open.
    • Main entrance doorways (this includes gates and turnstiles)

      • There are two sets of self-opening doors to access the Library, with the first set leading from the courtyard into small foyer area, followed by the second set leading into the Library itself. The floor surface in the foyer is ridged.
      • Ramps exist for thresholds greater than 20mm.
  • Getting around within the site:

    • Customer Service:

      • Staff are friendly and welcoming but not pushy. They are easily identifiable by their name badge and are happy to help with any inquiry. The library has access to ZoomText magnification software for people with low vision on one computer and there is a desktop electronic magnifier to magnify print for those with low vision. There are also two book carts available with baskets for carrying books within the library.
      • There are staff available to help with any access enquiries.
      • All support animals are welcomed on premises (e.g. guide, hearing or mobility dogs etc).
    • Communicating Accessibly:

    • The identified accessible route within the site:

      • The library has access to both floors via either stairs or a lift. All shelving, trolleys and desks are on wheels so can be moved by staff to create more space if required.
      • The accessible route within the site has a minimum width of 1200mm.
      • You can access all facilities and services within from this accessible route.
      • Lighting levels on this accessible route offer good visibility and viewing.
      • The layout suggests a welcoming physical environment (e.g. mobile floor stands provide unimpeded travel, or outdoor environment surfaces are well maintained).
    • Signage within the site:

      • There is an uneven surface immediately inside the second automatic doors leading into the Library. This is to allow access through the security and is well sign posted with a Watch Your Step sign between the two sets of automatic doors. There are no toilets within the Library itself but there is an accessible toilet in the Cafe next door and two unisex public toilets outside the cafe, one of which is designated wheelchair accessible.
    • Sensory options:

      • There is good natural light provided by large windows. Artificial light is consistent throughout.
    • Surfaces:

      • The floor in the area between the two sets of automatic doors is ridged allowing a space to wipe wet feet before entering the Library. Most of the floor surface inside is carpet with the exception of the stairs and small landing at the top which is a non-slip rubber surface.
      • The floor surface covering is plain and clear.
    • Lifts:

      • The lift is hidden behind a concrete pillar so is not able to be seen from the entrance or issues/return areas but staff are happy to point it out. Staff are also happy to accompany customers when using the lift if required.
      • All controls (i.e. landing controls, alarm and emergency telephone) are located within a reachable range.
    • Stairs or Steps:

      • The stairs leading the the upper floor are easily identified from the main entrance and have good handrails on both sides. Nosing colour contrasts with the rest of the stairs and there is a rubber ridge with good colour contrast marking the edge of each step.
      • There is a handrail located on at least one or both sides of the stairs.
    • Accessible Reception/ Counter / Ticket Sales

      • There is an office chair on wheels at the accessible counter. At least one staff member is always on duty so the counter is never unattended. EFTPOS terminals at the issues desk are able to be lowered to allow customers with access needs to reach them and staff are happy to provide total payment information to the customer, either verbally or in writing. The self-check terminals may be difficult for customers with access needs so they may wish to have books issued at the counter.
      • There is a counter located on the accessible route.
      • The counter is accessible and has a clear space of 1200mm x 1200mm in front.
      • EFTPOS terminals are reachable and usable.
    • Accessible Toilets:

      • Two unisex public toilets are situated in the courtyard beside the cafe with one being wheelchair accessible. There is also a wheelchair accessible toilet inside the cafe. The public toilet doors are heavy so may be difficult for some access customers to manage. Flusher, hand basin and light controls are automatic.
      • Two unisex public toilets are situated in the courtyard beside the cafe with one being wheelchair accessible. There is also a wheelchair accessible toilet inside the cafe.
      • The toilet seat lid can act as a back rest.
      • The toilet pan provides a stable base to transfer from.
      • The accessible toilet is a minimum of 1600mm wide x 1900mm long.
    • Places of assembly, entertainment and recreation:

      • There is a small area for running library programs in the children's section. This is mainly used for story time and school programs. There is tiered seating at the back with a mat on the floor in front.
      • Entertainment areas are on the accessible route.
      • There is level access and floor space for wheelchair users to be seated with the general audience.
    • Designated Accessible Areas:

      • Customers are able to order food from the cafe next to the Library and consume it within a designated seating area within the Library.
  • Getting out safely:

      • They do not have an evacuation chair. The building is able to be exited directly outside from Level One through the back office which can be opened via an emergency button if a staff member is not present. Staff are required to walk the floors to check all visitors have evacuated before evacuating themselves.
      • The emergency exits are accessible and hazard free.
      • All fire/smoke doors can stay open automatically during an emergency.
      • There are audible fire alerting devices.
      • Assembly areas (e.g. evacuation point) are on the accessible route.