Breadcrumbs

Tauranga City Libraries

Contact Information

Tauranga City Libraries
91 Willow Street, Tauranga 3110
-37.682807,176.168648
Phone: 07 577 7177
Fax: Not available
www.library.tauranga.govt.nz

Accessibility Report

Summary

Silver

Tauranga City Library is situated conveniently in the heart of Tauranga CBD, alongside the council buildings and the main city and intercity bus stops. The library has two levels with lift access between levels, the spaces around the library are easy to negotiate around to browse the books on the shelves, with a helpful team to assist, and has open area's to sit.

View the full accessibility report for Tauranga City Libraries.

Ratings by Access Group

The Be. Welcome Assessment rates the accessibility of the organisation in each of the following 5 access groups, as well as providing an overall rating:

Overall Rating
Silver 72%
Vision
Silver 74%
Hearing
Silver 73%
Mobility
Silver 75%
Parents
Silver 77%
Learning & Intellectual
Silver 76%

Vision

Silver

These are the features that the business provides to create a positive accessible experience for customers or visitors with a vision impairment.

  • Getting ready to go:

    • The website:

      • www.library.tauranga.govt.nz
      • The library website is easy to navigate around. The website text can be adjusted to three levels, and there is a search engine available. The website text is easy to read and uses plain English.
    • Brochures:

      • The brochures provided have information about the facility, features and services available. The brochures are easy to read, with good colour contrast. Currently, there are no large print or alternate language versions available.
      • Tauranga Library publicises their facilities and events in the local and newspapers,and social media (Facebook and Twitter).
  • Arriving and Getting In:

    • Bus Stop:

      • The Library building is adjacent to the covered seating for the main city bus station, where all of the city bus routes either go past, or start and stop at. Also behind the bus stops are the council administrated toilets with accessible features.
      • The bus stop is located on Wharf Street
      • The bus stops are A, B and C
      • The bus routes are 1, 2, 30, 33,36,40,55,59,60,62
      • There is seating and shelter at the bus stop.
    • Car parking:

      • There is accessible car parking.
      • The accessible parking is easy to find and well sign posted.
      • There is no shelter over the accessible car parking.
    • Drop off/pick up zone:

      • Additionally, there are four five minute maximum parks with no charges located within 200 metres of the building, however, two of these parks on a substantial slope and access customers may need support to negotiate this slope. This zone is in front of the express/out of hours book return bins which could make returning books easier for access customers.
      • The drop off/pick up zone is located within 200 metres of the organisation's entrance.
      • There is no shelter over the drop off/pick up zone.
      • There is a kerb curb cut to the pavement or the environment is level.
    • Drop off/pick up zone signage:

      • The drop off/pick-up area is easy to find and well sign posted, clearly marked with both marking on ground and signs on posts.
      • The drop off/pick up zone is easy to find and well sign posted.
    • Kerb Side:

      • The kerb side to the library is level on two entrances (from bus stop and from council car park).Both entrances have good access with suitable kerb cuts, however part of the council car park is on a sloping site which may be difficult for some access users to negotiate.
    • Fixed ramps to the main entrance:

      • There is ramp access from the intercity bus-stop entrance. This entrance is covered and well lit leading down to the entrance of the library. There is a good handrail on either side of the ramp.
      • one from intercity bus-stop to the library
      • Ramps have a handrail.
    • The identified accessible route to the site:

      • Access to the library is by a large open entrance. It is fully covered but well lit and can be accessed by three points(one by a ramp from the intercity bus stop, one from the city bus stops and one via the council car park).
      • The accessible route to the site has a minimum width of 1200mm.
      • There are no tactile indicators installed to help navigate to the main entrance.
    • The main entrance into the site:

      • The main entrance is the only entrance into the library and is via automatic opening doors with level access.
    • Main entrance signage:

      • There is good signage on all aspects of the library building, showing entrance to the site as it is behind the council buildings
    • Main entrance doorways (this includes gates and turnstiles)

      • Entrance to the Library is on the ground floor, through automatic opening doors.
  • Getting around within the site:

    • Customer Service:

      • The Library team are all very helpful and happy to provide assistance as required, with one team member always available in the reception area and on the issue desks. As the Library has books on shelving, staff are available and eager to help in terms of reaching the higher shelves. There is an 18 self-propelling wheelchair and wheelchair cushion available for use, and the issuing area on the ground floor has height adjustable benches.All support animals are welcomed on premises (e.g. guide, hearing or mobility dogs etc).
      • There are staff available to help with any access enquiries.
      • All support animals are welcomed on premises (e.g. guide, hearing or mobility dogs etc).
    • Communicating Accessibly:

    • The identified accessible route within the site:

      • The library site is well set out with large open spaces allowing good accessibility and movement for all users of the facility. Natural lighting is supplemented by good artificial lighting on the ground floor, and there is good use of natural lighting on the first floor.The Library is laid out to have minimal obstacles and create spacious aisles around the shelves. Each level is well laid out to maximise space at the entrance to each floor. As libraries have books on shelving, staff are available and eager to help with reaching the higher shelves.
      • The accessible route within the site has a minimum width of 1200mm.
      • Any permanently fixed objects are detectable by a person using a cane.
      • You can access all facilities and services within from this accessible route.
      • Lighting levels on this accessible route offer good visibility and viewing.
      • The accessible route has multiple levels of terrain.
      • The layout suggests a welcoming physical environment (e.g. mobile floor stands provide unimpeded travel, or outdoor environment surfaces are well maintained).
    • Signage within the site:

      • There is good, clear and easily read signage within the library environment.
    • Sensory options:

      • Level 1 is well laid out to take advantage of all day sun to relax and read or study.
    • Surfaces:

      • The majority of the Library is carpeted, creating a slip resistant environment and assisting the control of noise levels. The subtle pattern, short cut carpet pile allows easy movement around the site. Tactile indicators are not installed on the accessible route.There is wooden flooring at the main entrance, with a slip-resistant mat covering some of this surface.
      • The floor surface covering is plain and clear.
      • Tactile indicators are installed on accessible route
    • Lifts:

      • There is a lift to access the two public areas and is sited beside stairwell on each floor.The lifts are a good size at 930mm deep, by 1800mm wide (approximately). The call button is situated directly beside the lift door, and all controls are located within a reachable range (i.e. landing controls, alarm and emergency telephone).
      • All controls (i.e. landing controls, alarm and emergency telephone) are located within a reachable range.
    • Stairs or Steps:

      • The stairwell between floors is well lit and includes lighting on the underside of the handrails which illuminate the stairs. The stairs are at a comfortable rise, with a good width and large landings at each direction change.There is a handrail located on at least one or both sides of the stairs.
      • There is a handrail located on at least one or both sides of the stairs.
    • Accessible Reception/ Counter / Ticket Sales

      • The Library main reception area has two height adjustable issue desks, one of which is a self-service issue desk, and the other, a desk with a team member to assist. The Issuing Counter is situated on the right of the main entrance to the Library, which serves as the main counter for the business. Both levels have an Information Desk ideally situated to maximise visibility when arriving at the floor. They are continuously staffed by the Library team, who are available to assist.There is a private room or quieter area available to use for communication or personal requirements.
      • There is a counter located on the accessible route.
      • The counter is accessible and has a clear space of 1200mm x 1200mm in front.
      • There is a private room or quieter area available to use for communication or personal requirements.
      • EFTPOS terminals are reachable and usable.
    • Accessible Toilets:

      • There is a gender accessible toilet in a self-contained compartment with full privacy on the ground floor, adjacent to the childrens library area. It is combined with the parents room and has an entrance is through a large room that has a lounge chair and table for parents with babies and a fold down, baby changing table.
      • The accessible toilet is on ground floor adjacent to the childrens area
      • All gender accessible toilets are in a self-contained compartment with full privacy.
      • The toilet seat lid can act as a back rest.
      • The toilet pan provides a stable base to transfer from.
      • The accessible toilet is a minimum of 1600mm wide x 1900mm long.
    • Places of assembly, entertainment and recreation:

      • There is a meeting room on the accessible route, which can be hired and seats up to 25 people.There is level access and floor space for wheelchair users to be seated with the general audience.There is a data projector available for hire for use in this room.There is no direct access to an accessible toilet.
      • Meeting rooms are on the accessible route.
      • There is level access and floor space for wheelchair users to be seated with the general audience.
      • There is no direct access to an accessible toilet.
    • Designated Accessible Areas:

      • The Library is well-equipped with all areas being accessible. Throughout the building, are a number of assembly areas with chairs and tables to sit, read and relax.Each level is set up for different situations. On the ground floor is a large area for newspaper and magazine reading with large desks to open a newspaper comfortably on. Level 1 is mainly for entertainment and discussion and also has a separate children/teen's section of the library, while level 2 is primarily set up for quiet reading and study. A meeting room is available for hire on the 1st floor.
      • There is no grassed area for support animals (e.g. guide, hearing or mobility dogs).
  • Getting out safely:

      • There is an emergency ramp access available from the first floor, however due to security within the site this exit has an electronic controlled door to the ramp. Team members have been trained to support access users to use this exit in times of emergency evacuation.
      • Emergency exits are not completely accessible or hazard free.
      • All fire/smoke doors can stay open automatically during an emergency.
      • There are audible fire alerting devices.
      • Assembly areas (e.g. evacuation point) are on the accessible route.

Hearing

Silver

These are the features that the business provides to create a positive accessible experience for customers or visitors who are Deaf or have a hearing impairment.

  • Getting ready to go:

    • The website:

      • www.library.tauranga.govt.nz
      • The library website is easy to navigate around. The website text can be adjusted to three levels, and there is a search engine available. The website text is easy to read and uses plain English.
    • Brochures:

      • The brochures provided have information about the facility, features and services available. The brochures are easy to read, with good colour contrast. Currently, there are no large print or alternate language versions available.
      • Tauranga Library publicises their facilities and events in the local and newspapers,and social media (Facebook and Twitter).
  • Arriving and Getting In:

    • Bus Stop:

      • The Library building is adjacent to the covered seating for the main city bus station, where all of the city bus routes either go past, or start and stop at. Also behind the bus stops are the council administrated toilets with accessible features.
      • The bus stop is located on Wharf Street
      • The bus stops are A, B and C
      • The bus routes are 1, 2, 30, 33,36,40,55,59,60,62
      • There is seating and shelter at the bus stop.
    • Car parking:

    • Drop off/pick up zone:

      • Additionally, there are four five minute maximum parks with no charges located within 200 metres of the building, however, two of these parks on a substantial slope and access customers may need support to negotiate this slope. This zone is in front of the express/out of hours book return bins which could make returning books easier for access customers.
      • The drop off/pick up zone is located within 200 metres of the organisation's entrance.
      • There is no shelter over the drop off/pick up zone.
      • There is a kerb curb cut to the pavement or the environment is level.
    • Drop off/pick up zone signage:

      • The drop off/pick-up area is easy to find and well sign posted, clearly marked with both marking on ground and signs on posts.
      • The drop off/pick up zone is easy to find and well sign posted.
    • Kerb Side:

      • The kerb side to the library is level on two entrances (from bus stop and from council car park).Both entrances have good access with suitable kerb cuts, however part of the council car park is on a sloping site which may be difficult for some access users to negotiate.
    • Fixed ramps to the main entrance:

      • There is ramp access from the intercity bus-stop entrance. This entrance is covered and well lit leading down to the entrance of the library. There is a good handrail on either side of the ramp.
      • Ramps have a handrail.
    • The identified accessible route to the site:

      • Access to the library is by a large open entrance. It is fully covered but well lit and can be accessed by three points(one by a ramp from the intercity bus stop, one from the city bus stops and one via the council car park).
    • The main entrance into the site:

      • The main entrance is the only entrance into the library and is via automatic opening doors with level access.
    • Main entrance signage:

      • There is good signage on all aspects of the library building, showing entrance to the site as it is behind the council buildings
    • Main entrance doorways (this includes gates and turnstiles)

      • Entrance to the Library is on the ground floor, through automatic opening doors.
  • Getting around within the site:

    • Customer Service:

      • The Library team are all very helpful and happy to provide assistance as required, with one team member always available in the reception area and on the issue desks. As the Library has books on shelving, staff are available and eager to help in terms of reaching the higher shelves. There is an 18 self-propelling wheelchair and wheelchair cushion available for use, and the issuing area on the ground floor has height adjustable benches.All support animals are welcomed on premises (e.g. guide, hearing or mobility dogs etc).
      • There are staff available to help with any access enquiries.
      • All support animals are welcomed on premises (e.g. guide, hearing or mobility dogs etc).
    • Communicating Accessibly:

    • The identified accessible route within the site:

      • The library site is well set out with large open spaces allowing good accessibility and movement for all users of the facility. Natural lighting is supplemented by good artificial lighting on the ground floor, and there is good use of natural lighting on the first floor.The Library is laid out to have minimal obstacles and create spacious aisles around the shelves. Each level is well laid out to maximise space at the entrance to each floor. As libraries have books on shelving, staff are available and eager to help with reaching the higher shelves.
      • The accessible route within the site has a minimum width of 1200mm.
      • You can access all facilities and services within from this accessible route.
      • Lighting levels on this accessible route offer good visibility and viewing.
      • The accessible route has multiple levels of terrain.
      • The layout suggests a welcoming physical environment (e.g. mobile floor stands provide unimpeded travel, or outdoor environment surfaces are well maintained).
    • Signage within the site:

      • There is good, clear and easily read signage within the library environment.
    • Sensory options:

      • Level 1 is well laid out to take advantage of all day sun to relax and read or study.
    • Surfaces:

      • The majority of the Library is carpeted, creating a slip resistant environment and assisting the control of noise levels. The subtle pattern, short cut carpet pile allows easy movement around the site. Tactile indicators are not installed on the accessible route.There is wooden flooring at the main entrance, with a slip-resistant mat covering some of this surface.
    • Lifts:

      • There is a lift to access the two public areas and is sited beside stairwell on each floor.The lifts are a good size at 930mm deep, by 1800mm wide (approximately). The call button is situated directly beside the lift door, and all controls are located within a reachable range (i.e. landing controls, alarm and emergency telephone).
      • All controls (i.e. landing controls, alarm and emergency telephone) are located within a reachable range.
    • Stairs or Steps:

      • The stairwell between floors is well lit and includes lighting on the underside of the handrails which illuminate the stairs. The stairs are at a comfortable rise, with a good width and large landings at each direction change.There is a handrail located on at least one or both sides of the stairs.
      • There is a handrail located on at least one or both sides of the stairs.
    • Accessible Reception/ Counter / Ticket Sales

      • The Library main reception area has two height adjustable issue desks, one of which is a self-service issue desk, and the other, a desk with a team member to assist. The Issuing Counter is situated on the right of the main entrance to the Library, which serves as the main counter for the business. Both levels have an Information Desk ideally situated to maximise visibility when arriving at the floor. They are continuously staffed by the Library team, who are available to assist.There is a private room or quieter area available to use for communication or personal requirements.
      • There is a counter located on the accessible route.
      • The counter is accessible and has a clear space of 1200mm x 1200mm in front.
      • There is a private room or quieter area available to use for communication or personal requirements.
      • EFTPOS terminals are reachable and usable.
    • Accessible Toilets:

      • There is a gender accessible toilet in a self-contained compartment with full privacy on the ground floor, adjacent to the childrens library area. It is combined with the parents room and has an entrance is through a large room that has a lounge chair and table for parents with babies and a fold down, baby changing table.
      • The accessible toilet is on ground floor adjacent to the childrens area
      • All gender accessible toilets are in a self-contained compartment with full privacy.
      • The toilet seat lid can act as a back rest.
      • The toilet pan provides a stable base to transfer from.
      • The accessible toilet is a minimum of 1600mm wide x 1900mm long.
    • Places of assembly, entertainment and recreation:

      • There is a meeting room on the accessible route, which can be hired and seats up to 25 people.There is level access and floor space for wheelchair users to be seated with the general audience.There is a data projector available for hire for use in this room.There is no direct access to an accessible toilet.
      • Meeting rooms are on the accessible route.
      • There is no direct access to an accessible toilet.
    • Designated Accessible Areas:

      • The Library is well-equipped with all areas being accessible. Throughout the building, are a number of assembly areas with chairs and tables to sit, read and relax.Each level is set up for different situations. On the ground floor is a large area for newspaper and magazine reading with large desks to open a newspaper comfortably on. Level 1 is mainly for entertainment and discussion and also has a separate children/teen's section of the library, while level 2 is primarily set up for quiet reading and study. A meeting room is available for hire on the 1st floor.
      • There is no grassed area for support animals (e.g. guide, hearing or mobility dogs).
  • Getting out safely:

      • There is an emergency ramp access available from the first floor, however due to security within the site this exit has an electronic controlled door to the ramp. Team members have been trained to support access users to use this exit in times of emergency evacuation.
      • Emergency exits are not completely accessible or hazard free.
      • All fire/smoke doors can stay open automatically during an emergency.
      • There are audible fire alerting devices.
      • Assembly areas (e.g. evacuation point) are on the accessible route.

Mobility

Silver

These are the features that the business provides to create a positive accessible experience for customers or visitors with a mobility impairment.

  • Getting ready to go:

    • The website:

      • www.library.tauranga.govt.nz
      • The library website is easy to navigate around. The website text can be adjusted to three levels, and there is a search engine available. The website text is easy to read and uses plain English.
    • Brochures:

      • The brochures provided have information about the facility, features and services available. The brochures are easy to read, with good colour contrast. Currently, there are no large print or alternate language versions available.
      • Tauranga Library publicises their facilities and events in the local and newspapers,and social media (Facebook and Twitter).
  • Arriving and Getting In:

    • Bus Stop:

      • The Library building is adjacent to the covered seating for the main city bus station, where all of the city bus routes either go past, or start and stop at. Also behind the bus stops are the council administrated toilets with accessible features.
      • The bus stop is located on Wharf Street
      • The bus stops are A, B and C
      • The bus routes are 1, 2, 30, 33,36,40,55,59,60,62
      • There is seating and shelter at the bus stop.
    • Car parking:

      • There is accessible car parking.
      • The accessible parking is easy to find and well sign posted.
      • There is no shelter over the accessible car parking.
    • Drop off/pick up zone:

      • Additionally, there are four five minute maximum parks with no charges located within 200 metres of the building, however, two of these parks on a substantial slope and access customers may need support to negotiate this slope. This zone is in front of the express/out of hours book return bins which could make returning books easier for access customers.
      • The drop off/pick up zone is located within 200 metres of the organisation's entrance.
      • There is no shelter over the drop off/pick up zone.
      • There is a kerb curb cut to the pavement or the environment is level.
    • Drop off/pick up zone signage:

      • The drop off/pick-up area is easy to find and well sign posted, clearly marked with both marking on ground and signs on posts.
      • The drop off/pick up zone is easy to find and well sign posted.
    • Kerb Side:

      • The kerb side to the library is level on two entrances (from bus stop and from council car park).Both entrances have good access with suitable kerb cuts, however part of the council car park is on a sloping site which may be difficult for some access users to negotiate.
    • Fixed ramps to the main entrance:

      • There is ramp access from the intercity bus-stop entrance. This entrance is covered and well lit leading down to the entrance of the library. There is a good handrail on either side of the ramp.
      • one from intercity bus-stop to the library
      • Ramps have a handrail.
    • The identified accessible route to the site:

      • Access to the library is by a large open entrance. It is fully covered but well lit and can be accessed by three points(one by a ramp from the intercity bus stop, one from the city bus stops and one via the council car park).
      • The accessible route to the site has a minimum width of 1200mm.
    • The main entrance into the site:

      • The main entrance is the only entrance into the library and is via automatic opening doors with level access.
    • Main entrance signage:

      • There is good signage on all aspects of the library building, showing entrance to the site as it is behind the council buildings
    • Main entrance doorways (this includes gates and turnstiles)

      • Entrance to the Library is on the ground floor, through automatic opening doors.
  • Getting around within the site:

    • Customer Service:

      • The Library team are all very helpful and happy to provide assistance as required, with one team member always available in the reception area and on the issue desks. As the Library has books on shelving, staff are available and eager to help in terms of reaching the higher shelves. There is an 18 self-propelling wheelchair and wheelchair cushion available for use, and the issuing area on the ground floor has height adjustable benches.All support animals are welcomed on premises (e.g. guide, hearing or mobility dogs etc).
      • There are staff available to help with any access enquiries.
      • There are wheelchairs available.
      • An 18" self propelling wheelchair and wheelchair cushion are avaliable for use and is stored close to the entrance, please talk to the reception area to gain use of the wheelchair
      • All support animals are welcomed on premises (e.g. guide, hearing or mobility dogs etc).
    • Communicating Accessibly:

    • The identified accessible route within the site:

      • The library site is well set out with large open spaces allowing good accessibility and movement for all users of the facility. Natural lighting is supplemented by good artificial lighting on the ground floor, and there is good use of natural lighting on the first floor.The Library is laid out to have minimal obstacles and create spacious aisles around the shelves. Each level is well laid out to maximise space at the entrance to each floor. As libraries have books on shelving, staff are available and eager to help with reaching the higher shelves.
      • The accessible route within the site has a minimum width of 1200mm.
      • You can access all facilities and services within from this accessible route.
      • Lighting levels on this accessible route offer good visibility and viewing.
      • The accessible route has multiple levels of terrain.
      • The layout suggests a welcoming physical environment (e.g. mobile floor stands provide unimpeded travel, or outdoor environment surfaces are well maintained).
    • Signage within the site:

      • There is good, clear and easily read signage within the library environment.
    • Sensory options:

      • Level 1 is well laid out to take advantage of all day sun to relax and read or study.
    • Surfaces:

      • The majority of the Library is carpeted, creating a slip resistant environment and assisting the control of noise levels. The subtle pattern, short cut carpet pile allows easy movement around the site. Tactile indicators are not installed on the accessible route.There is wooden flooring at the main entrance, with a slip-resistant mat covering some of this surface.
      • Easy movement around the site due to short cut carpet pile.
    • Lifts:

      • There is a lift to access the two public areas and is sited beside stairwell on each floor.The lifts are a good size at 930mm deep, by 1800mm wide (approximately). The call button is situated directly beside the lift door, and all controls are located within a reachable range (i.e. landing controls, alarm and emergency telephone).
      • All controls (i.e. landing controls, alarm and emergency telephone) are located within a reachable range.
    • Stairs or Steps:

      • The stairwell between floors is well lit and includes lighting on the underside of the handrails which illuminate the stairs. The stairs are at a comfortable rise, with a good width and large landings at each direction change.There is a handrail located on at least one or both sides of the stairs.
      • There is a handrail located on at least one or both sides of the stairs.
    • Accessible Reception/ Counter / Ticket Sales

      • The Library main reception area has two height adjustable issue desks, one of which is a self-service issue desk, and the other, a desk with a team member to assist. The Issuing Counter is situated on the right of the main entrance to the Library, which serves as the main counter for the business. Both levels have an Information Desk ideally situated to maximise visibility when arriving at the floor. They are continuously staffed by the Library team, who are available to assist.There is a private room or quieter area available to use for communication or personal requirements.
      • There is a counter located on the accessible route.
      • The counter is accessible and has a clear space of 1200mm x 1200mm in front.
      • There is at least one access space at the service or reception counter.
      • There is a private room or quieter area available to use for communication or personal requirements.
      • EFTPOS terminals are reachable and usable.
    • Accessible Toilets:

      • There is a gender accessible toilet in a self-contained compartment with full privacy on the ground floor, adjacent to the childrens library area. It is combined with the parents room and has an entrance is through a large room that has a lounge chair and table for parents with babies and a fold down, baby changing table.
      • The accessible toilet is on ground floor adjacent to the childrens area
      • All gender accessible toilets are in a self-contained compartment with full privacy.
      • The toilet seat lid can act as a back rest.
      • The toilet pan provides a stable base to transfer from.
      • The accessible toilet is a minimum of 1600mm wide x 1900mm long.
      • The washbasin is not reachable from the toilet seat.
    • Places of assembly, entertainment and recreation:

      • There is a meeting room on the accessible route, which can be hired and seats up to 25 people.There is level access and floor space for wheelchair users to be seated with the general audience.There is a data projector available for hire for use in this room.There is no direct access to an accessible toilet.
      • Meeting rooms are on the accessible route.
      • There is level access and floor space for wheelchair users to be seated with the general audience.
      • There is no direct access to an accessible toilet.
    • Designated Accessible Areas:

      • The Library is well-equipped with all areas being accessible. Throughout the building, are a number of assembly areas with chairs and tables to sit, read and relax.Each level is set up for different situations. On the ground floor is a large area for newspaper and magazine reading with large desks to open a newspaper comfortably on. Level 1 is mainly for entertainment and discussion and also has a separate children/teen's section of the library, while level 2 is primarily set up for quiet reading and study. A meeting room is available for hire on the 1st floor.
      • There is no grassed area for support animals (e.g. guide, hearing or mobility dogs).
  • Getting out safely:

      • There is an emergency ramp access available from the first floor, however due to security within the site this exit has an electronic controlled door to the ramp. Team members have been trained to support access users to use this exit in times of emergency evacuation.
      • Emergency exits are not completely accessible or hazard free.
      • All fire/smoke doors can stay open automatically during an emergency.
      • There are audible fire alerting devices.
      • Assembly areas (e.g. evacuation point) are on the accessible route.

Parents

Silver

These are the features that the business provides to create a positive accessible experience for customers or visitors with young children.

  • Getting ready to go:

    • The website:

      • www.library.tauranga.govt.nz
      • The library website is easy to navigate around. The website text can be adjusted to three levels, and there is a search engine available. The website text is easy to read and uses plain English.
    • Brochures:

      • The brochures provided have information about the facility, features and services available. The brochures are easy to read, with good colour contrast. Currently, there are no large print or alternate language versions available.
      • Tauranga Library publicises their facilities and events in the local and newspapers,and social media (Facebook and Twitter).
  • Arriving and Getting In:

    • Bus Stop:

      • The Library building is adjacent to the covered seating for the main city bus station, where all of the city bus routes either go past, or start and stop at. Also behind the bus stops are the council administrated toilets with accessible features.
      • The bus stop is located on Wharf Street
      • The bus stops are A, B and C
      • The bus routes are 1, 2, 30, 33,36,40,55,59,60,62
      • There is seating and shelter at the bus stop.
    • Car parking:

    • Drop off/pick up zone:

      • Additionally, there are four five minute maximum parks with no charges located within 200 metres of the building, however, two of these parks on a substantial slope and access customers may need support to negotiate this slope. This zone is in front of the express/out of hours book return bins which could make returning books easier for access customers.
      • The drop off/pick up zone is located within 200 metres of the organisation's entrance.
      • There is no shelter over the drop off/pick up zone.
      • There is a kerb curb cut to the pavement or the environment is level.
    • Drop off/pick up zone signage:

      • The drop off/pick-up area is easy to find and well sign posted, clearly marked with both marking on ground and signs on posts.
      • The drop off/pick up zone is easy to find and well sign posted.
    • Kerb Side:

      • The kerb side to the library is level on two entrances (from bus stop and from council car park).Both entrances have good access with suitable kerb cuts, however part of the council car park is on a sloping site which may be difficult for some access users to negotiate.
    • Fixed ramps to the main entrance:

      • There is ramp access from the intercity bus-stop entrance. This entrance is covered and well lit leading down to the entrance of the library. There is a good handrail on either side of the ramp.
      • one from intercity bus-stop to the library
      • Ramps have a handrail.
    • The identified accessible route to the site:

      • Access to the library is by a large open entrance. It is fully covered but well lit and can be accessed by three points(one by a ramp from the intercity bus stop, one from the city bus stops and one via the council car park).
    • The main entrance into the site:

      • The main entrance is the only entrance into the library and is via automatic opening doors with level access.
    • Main entrance signage:

      • There is good signage on all aspects of the library building, showing entrance to the site as it is behind the council buildings
    • Main entrance doorways (this includes gates and turnstiles)

      • Entrance to the Library is on the ground floor, through automatic opening doors.
  • Getting around within the site:

    • Customer Service:

      • The Library team are all very helpful and happy to provide assistance as required, with one team member always available in the reception area and on the issue desks. As the Library has books on shelving, staff are available and eager to help in terms of reaching the higher shelves. There is an 18 self-propelling wheelchair and wheelchair cushion available for use, and the issuing area on the ground floor has height adjustable benches.All support animals are welcomed on premises (e.g. guide, hearing or mobility dogs etc).
      • There are staff available to help with any access enquiries.
      • There are wheelchairs available.
      • An 18" self propelling wheelchair and wheelchair cushion are avaliable for use and is stored close to the entrance, please talk to the reception area to gain use of the wheelchair
      • All support animals are welcomed on premises (e.g. guide, hearing or mobility dogs etc).
    • Communicating Accessibly:

    • The identified accessible route within the site:

      • The library site is well set out with large open spaces allowing good accessibility and movement for all users of the facility. Natural lighting is supplemented by good artificial lighting on the ground floor, and there is good use of natural lighting on the first floor.The Library is laid out to have minimal obstacles and create spacious aisles around the shelves. Each level is well laid out to maximise space at the entrance to each floor. As libraries have books on shelving, staff are available and eager to help with reaching the higher shelves.
      • The accessible route within the site has a minimum width of 1200mm.
      • You can access all facilities and services within from this accessible route.
      • Lighting levels on this accessible route offer good visibility and viewing.
      • The accessible route has multiple levels of terrain.
      • The layout suggests a welcoming physical environment (e.g. mobile floor stands provide unimpeded travel, or outdoor environment surfaces are well maintained).
    • Signage within the site:

      • There is good, clear and easily read signage within the library environment.
    • Sensory options:

      • Level 1 is well laid out to take advantage of all day sun to relax and read or study.
    • Surfaces:

      • The majority of the Library is carpeted, creating a slip resistant environment and assisting the control of noise levels. The subtle pattern, short cut carpet pile allows easy movement around the site. Tactile indicators are not installed on the accessible route.There is wooden flooring at the main entrance, with a slip-resistant mat covering some of this surface.
      • Easy movement around the site due to short cut carpet pile.
    • Lifts:

      • There is a lift to access the two public areas and is sited beside stairwell on each floor.The lifts are a good size at 930mm deep, by 1800mm wide (approximately). The call button is situated directly beside the lift door, and all controls are located within a reachable range (i.e. landing controls, alarm and emergency telephone).
      • All controls (i.e. landing controls, alarm and emergency telephone) are located within a reachable range.
    • Stairs or Steps:

      • The stairwell between floors is well lit and includes lighting on the underside of the handrails which illuminate the stairs. The stairs are at a comfortable rise, with a good width and large landings at each direction change.There is a handrail located on at least one or both sides of the stairs.
      • There is a handrail located on at least one or both sides of the stairs.
    • Accessible Reception/ Counter / Ticket Sales

      • The Library main reception area has two height adjustable issue desks, one of which is a self-service issue desk, and the other, a desk with a team member to assist. The Issuing Counter is situated on the right of the main entrance to the Library, which serves as the main counter for the business. Both levels have an Information Desk ideally situated to maximise visibility when arriving at the floor. They are continuously staffed by the Library team, who are available to assist.There is a private room or quieter area available to use for communication or personal requirements.
      • There is a counter located on the accessible route.
      • The counter is accessible and has a clear space of 1200mm x 1200mm in front.
      • There is at least one access space at the service or reception counter.
      • There is a private room or quieter area available to use for communication or personal requirements.
      • EFTPOS terminals are reachable and usable.
    • Accessible Toilets:

      • There is a gender accessible toilet in a self-contained compartment with full privacy on the ground floor, adjacent to the childrens library area. It is combined with the parents room and has an entrance is through a large room that has a lounge chair and table for parents with babies and a fold down, baby changing table.
      • The accessible toilet is on ground floor adjacent to the childrens area
      • All gender accessible toilets are in a self-contained compartment with full privacy.
      • There is a baby change station or separate parent room available.
      • The toilet seat lid can act as a back rest.
      • The toilet pan provides a stable base to transfer from.
      • The accessible toilet is a minimum of 1600mm wide x 1900mm long.
    • Places of assembly, entertainment and recreation:

      • There is a meeting room on the accessible route, which can be hired and seats up to 25 people.There is level access and floor space for wheelchair users to be seated with the general audience.There is a data projector available for hire for use in this room.There is no direct access to an accessible toilet.
      • Meeting rooms are on the accessible route.
      • There is level access and floor space for wheelchair users to be seated with the general audience.
      • There is no direct access to an accessible toilet.
    • Designated Accessible Areas:

      • The Library is well-equipped with all areas being accessible. Throughout the building, are a number of assembly areas with chairs and tables to sit, read and relax.Each level is set up for different situations. On the ground floor is a large area for newspaper and magazine reading with large desks to open a newspaper comfortably on. Level 1 is mainly for entertainment and discussion and also has a separate children/teen's section of the library, while level 2 is primarily set up for quiet reading and study. A meeting room is available for hire on the 1st floor.
      • There is no grassed area for support animals (e.g. guide, hearing or mobility dogs).
  • Getting out safely:

      • There is an emergency ramp access available from the first floor, however due to security within the site this exit has an electronic controlled door to the ramp. Team members have been trained to support access users to use this exit in times of emergency evacuation.
      • Emergency exits are not completely accessible or hazard free.
      • All fire/smoke doors can stay open automatically during an emergency.
      • There are audible fire alerting devices.
      • Assembly areas (e.g. evacuation point) are on the accessible route.

Learning & Intellectual

Silver

These are the features that the business provides to create a positive accessible experience for customers or visitors with a learning or intellectual impairment.

  • Getting ready to go:

    • The website:

      • www.library.tauranga.govt.nz
      • The library website is easy to navigate around. The website text can be adjusted to three levels, and there is a search engine available. The website text is easy to read and uses plain English.
    • Brochures:

      • The brochures provided have information about the facility, features and services available. The brochures are easy to read, with good colour contrast. Currently, there are no large print or alternate language versions available.
      • Tauranga Library publicises their facilities and events in the local and newspapers,and social media (Facebook and Twitter).
  • Arriving and Getting In:

    • Bus Stop:

      • The Library building is adjacent to the covered seating for the main city bus station, where all of the city bus routes either go past, or start and stop at. Also behind the bus stops are the council administrated toilets with accessible features.
      • The bus stop is located on Wharf Street
      • The bus stops are A, B and C
      • The bus routes are 1, 2, 30, 33,36,40,55,59,60,62
      • There is seating and shelter at the bus stop.
    • Car parking:

    • Drop off/pick up zone:

      • Additionally, there are four five minute maximum parks with no charges located within 200 metres of the building, however, two of these parks on a substantial slope and access customers may need support to negotiate this slope. This zone is in front of the express/out of hours book return bins which could make returning books easier for access customers.
      • The drop off/pick up zone is located within 200 metres of the organisation's entrance.
      • There is no shelter over the drop off/pick up zone.
      • There is a kerb curb cut to the pavement or the environment is level.
    • Drop off/pick up zone signage:

      • The drop off/pick-up area is easy to find and well sign posted, clearly marked with both marking on ground and signs on posts.
      • The drop off/pick up zone is easy to find and well sign posted.
    • Kerb Side:

      • The kerb side to the library is level on two entrances (from bus stop and from council car park).Both entrances have good access with suitable kerb cuts, however part of the council car park is on a sloping site which may be difficult for some access users to negotiate.
    • Fixed ramps to the main entrance:

      • There is ramp access from the intercity bus-stop entrance. This entrance is covered and well lit leading down to the entrance of the library. There is a good handrail on either side of the ramp.
      • one from intercity bus-stop to the library
      • Ramps have a handrail.
    • The identified accessible route to the site:

      • Access to the library is by a large open entrance. It is fully covered but well lit and can be accessed by three points(one by a ramp from the intercity bus stop, one from the city bus stops and one via the council car park).
      • The accessible route to the site has a minimum width of 1200mm.
    • The main entrance into the site:

      • The main entrance is the only entrance into the library and is via automatic opening doors with level access.
    • Main entrance signage:

      • There is good signage on all aspects of the library building, showing entrance to the site as it is behind the council buildings
    • Main entrance doorways (this includes gates and turnstiles)

      • Entrance to the Library is on the ground floor, through automatic opening doors.
  • Getting around within the site:

    • Customer Service:

      • The Library team are all very helpful and happy to provide assistance as required, with one team member always available in the reception area and on the issue desks. As the Library has books on shelving, staff are available and eager to help in terms of reaching the higher shelves. There is an 18 self-propelling wheelchair and wheelchair cushion available for use, and the issuing area on the ground floor has height adjustable benches.All support animals are welcomed on premises (e.g. guide, hearing or mobility dogs etc).
      • There are staff available to help with any access enquiries.
      • All support animals are welcomed on premises (e.g. guide, hearing or mobility dogs etc).
    • Communicating Accessibly:

    • The identified accessible route within the site:

      • The library site is well set out with large open spaces allowing good accessibility and movement for all users of the facility. Natural lighting is supplemented by good artificial lighting on the ground floor, and there is good use of natural lighting on the first floor.The Library is laid out to have minimal obstacles and create spacious aisles around the shelves. Each level is well laid out to maximise space at the entrance to each floor. As libraries have books on shelving, staff are available and eager to help with reaching the higher shelves.
      • The accessible route within the site has a minimum width of 1200mm.
      • You can access all facilities and services within from this accessible route.
      • Lighting levels on this accessible route offer good visibility and viewing.
      • The accessible route has multiple levels of terrain.
      • The layout suggests a welcoming physical environment (e.g. mobile floor stands provide unimpeded travel, or outdoor environment surfaces are well maintained).
    • Signage within the site:

      • There is good, clear and easily read signage within the library environment.
    • Sensory options:

      • Level 1 is well laid out to take advantage of all day sun to relax and read or study.
    • Surfaces:

      • The majority of the Library is carpeted, creating a slip resistant environment and assisting the control of noise levels. The subtle pattern, short cut carpet pile allows easy movement around the site. Tactile indicators are not installed on the accessible route.There is wooden flooring at the main entrance, with a slip-resistant mat covering some of this surface.
      • The floor surface covering is plain and clear.
    • Lifts:

      • There is a lift to access the two public areas and is sited beside stairwell on each floor.The lifts are a good size at 930mm deep, by 1800mm wide (approximately). The call button is situated directly beside the lift door, and all controls are located within a reachable range (i.e. landing controls, alarm and emergency telephone).
      • All controls (i.e. landing controls, alarm and emergency telephone) are located within a reachable range.
    • Stairs or Steps:

      • The stairwell between floors is well lit and includes lighting on the underside of the handrails which illuminate the stairs. The stairs are at a comfortable rise, with a good width and large landings at each direction change.There is a handrail located on at least one or both sides of the stairs.
      • There is a handrail located on at least one or both sides of the stairs.
    • Accessible Reception/ Counter / Ticket Sales

      • The Library main reception area has two height adjustable issue desks, one of which is a self-service issue desk, and the other, a desk with a team member to assist. The Issuing Counter is situated on the right of the main entrance to the Library, which serves as the main counter for the business. Both levels have an Information Desk ideally situated to maximise visibility when arriving at the floor. They are continuously staffed by the Library team, who are available to assist.There is a private room or quieter area available to use for communication or personal requirements.
      • There is a counter located on the accessible route.
      • The counter is accessible and has a clear space of 1200mm x 1200mm in front.
      • There is a private room or quieter area available to use for communication or personal requirements.
      • EFTPOS terminals are reachable and usable.
    • Accessible Toilets:

      • There is a gender accessible toilet in a self-contained compartment with full privacy on the ground floor, adjacent to the childrens library area. It is combined with the parents room and has an entrance is through a large room that has a lounge chair and table for parents with babies and a fold down, baby changing table.
      • The accessible toilet is on ground floor adjacent to the childrens area
      • All gender accessible toilets are in a self-contained compartment with full privacy.
      • The toilet seat lid can act as a back rest.
      • The toilet pan provides a stable base to transfer from.
      • The accessible toilet is a minimum of 1600mm wide x 1900mm long.
    • Places of assembly, entertainment and recreation:

      • There is a meeting room on the accessible route, which can be hired and seats up to 25 people.There is level access and floor space for wheelchair users to be seated with the general audience.There is a data projector available for hire for use in this room.There is no direct access to an accessible toilet.
      • Meeting rooms are on the accessible route.
      • There is level access and floor space for wheelchair users to be seated with the general audience.
      • There is no direct access to an accessible toilet.
    • Designated Accessible Areas:

      • The Library is well-equipped with all areas being accessible. Throughout the building, are a number of assembly areas with chairs and tables to sit, read and relax.Each level is set up for different situations. On the ground floor is a large area for newspaper and magazine reading with large desks to open a newspaper comfortably on. Level 1 is mainly for entertainment and discussion and also has a separate children/teen's section of the library, while level 2 is primarily set up for quiet reading and study. A meeting room is available for hire on the 1st floor.
      • There is no grassed area for support animals (e.g. guide, hearing or mobility dogs).
  • Getting out safely:

      • There is an emergency ramp access available from the first floor, however due to security within the site this exit has an electronic controlled door to the ramp. Team members have been trained to support access users to use this exit in times of emergency evacuation.
      • Emergency exits are not completely accessible or hazard free.
      • All fire/smoke doors can stay open automatically during an emergency.
      • There are audible fire alerting devices.
      • Assembly areas (e.g. evacuation point) are on the accessible route.