Breadcrumbs

Upper Hutt City Library

Contact Information

Upper Hutt City Library
844 Fergusson Drive, Private Bag 907, Upper Hutt, Upper Hutt
-41.125976,175.068595
Phone: 04 527 2117
Fax: Not available
www.upperhuttlibrary.co.nz

Accessibility Report

Summary

Gold

Upper Hutt Library is currently closed. The temporary Pop-Up Library is situated on Level 1, CBD Towers, 84-90 Main Street, accessible from the main road, from Bradley Lane, or through the parking lot next to the Police Station. It is easily accessible by public transport, as the main Upper Hutt bus terminal is located at the nearby Railway Station. There are three mobility car parks nearby. One is across the road from the CBD towers, on Main Street, in front of Narayan Spices & Food. Another is in the parking space directly behind the CBD Towers, accessible from Bradley Lane. The third is situated close to the CBD Towers, on Princes Street, next to Upper Hutt Tyres. All three accessible car parks are painted blue and have good signage, making them easy to identify. Access to the CBD Towers is down a brick path with no hand rails, accessible from Main Street or Bradley Lane, with no slope or curb to be mounted. The Library is on the first floor of the towers. Access is via a lift, with enough room for a mobility scooter. The stairwell is accessible in the event of an emergency. A comprehensive selection of books, including e-books, DVDs and movies are available and the Library hosts a range of programs for all ages. The Library bus goes to schools and rest homes in Upper Hutt. Staff are friendly and helpful and are willing to assist with any requests. The Upper Hutt Library is an inclusive and welcoming environment.

View the full accessibility report for Upper Hutt City Library.

Ratings by Access Group

The Be. Welcome Assessment rates the accessibility of the organisation in each of the following 5 access groups, as well as providing an overall rating:

Overall Rating
Gold 81%
Vision
Gold 82%
Hearing
Silver 79%
Mobility
Gold 83%
Parents
Gold 83%
Learning & Intellectual
Gold 83%

Vision

Gold

These are the features that the business provides to create a positive accessible experience for customers or visitors with a vision impairment.

  • Getting ready to go:

    • The website:

      • www.upperhuttlibrary.govt.nz
      • The web site is well laid out with good contrast and easy to read information. All information about Library facilities, services and programmes are available on the web site.
    • Brochures:

      • The brochures, flyers and posters are all well laid out, using clear print and images, making them easy to read. There is a large exterior sign outside the front of the Library displaying the opening hours and what's currently on in the Library.
      • There is a large exterior sign outside the front of the Library displaying the opening hours and what's currently on in the Library.
  • Arriving and Getting In:

    • Bus Stop:

      • There are a number of bus stops in close proximity to the Library, on Wilson Street and Fergusson Drive but all buses end up at the Railway Station which is the main Terminus. This is the safest option as it is on the same side of the road as the Library.
      • The bus stop is located on Fergusson Drive, heading North
      • Stop 9577 - Upper Hutt - Senior Citizens Club
      • The bus route is the main bus route 110.
      • There is seating and shelter at the bus stop.
    • Car parking:

      • There is accessible car parking.
      • The accessible parking is easy to find and well sign posted.
      • There is no shelter over the accessible car parking.
    • Drop off/pick up zone:

      • There is a five minute car park outside the front of the Library, just in front of the two accessible car parks, which can be used as a drop off/pick up zone.
      • The drop off/pick up zone is located within 200 metres of the organisation's entrance.
      • There is no shelter over the drop off/pick up zone.
      • There is a kerb curb cut to the pavement or the environment is level.
    • Drop off/pick up zone signage:

      • There is good signage on the five minute car park but it is not clear this is also the drop off/pick up zone.
    • Kerb Side:

      • The car parks outside the front of the Library have good curb cuts, allowing easy access onto the footpath. There is a curb cut onto the footpath from the Council car park at the back of the Library. The surface of all four accessible car parks is pained blue, making them very easy to identify.
      • There is a kerb ramp for changes in level between the car park and footpath.
    • The identified accessible route to the site:

      • If accessing the Library via public transport, the safest option is from Upper Hutt Railway Station which is the main bus Terminus and is on the same side of Fergusson Drive as the Library. From the Train, head towards the Station building. From the corner of the building, turn left and proceed down a gentle slope towards a set of bollards marking the edge of the roadway leading to the Station exit. There is a tactile marker here. Cross the roadway to the footpath on the other side and follow this out onto Fergusson Drive and around to the Library. You will travel past a small car park on your left, then a grassed area before coming to the Library entrance. If traveling by bus, head towards the Station building and turn right onto the crossing in front of the building. There is a garden on your left. Follow the edge of this and at the corner take the path to the left to cross the roadway to the Station entrance. Once on the footpath on the other side of this roadway, turn right and head out onto Fergusson Drive then follow the footpath around to the Library.
      • The accessible route to the site has a minimum width of 1200mm.
      • There are no tactile indicators installed to help navigate to the main entrance.
    • The main entrance into the site:

      • The Library entrance is set back from the footpath. A wide, gently sloping path with handrails on either side leads to the main entrance.
    • Main entrance signage:

      • There is a large sign at the beginning of the path leading up to the Library which shows the opening hours and programs or events that are running in the Library at the time.
    • Main entrance doorways (this includes gates and turnstiles)

      • There are two sets of automatic double doors leading into the Library. The first set leads into a small foyer and the second set leads from there into the Library.
  • Getting around within the site:

    • Customer Service:

      • The Library is an inclusive and welcoming environment.
      • There are staff available to help with any access enquiries.
      • All support animals are welcomed on premises (e.g. guide, hearing or mobility dogs etc).
    • Communicating Accessibly:

      • There are guided tours available upon request.
      • Tours are provided in other languages
      • There are interpreters available on site.
      • One of the staff is able to communicate using sign language.
      • There is large print information available.
    • The identified accessible route within the site:

      • The Library is an inclusive and welcoming environment with plenty of room for customers using mobility equipment or prams to gain full access to all facilities.
      • The accessible route within the site has a minimum width of 1200mm.
      • Any permanently fixed objects are detectable by a person using a cane.
      • You can access all facilities and services within from this accessible route.
      • Lighting levels on this accessible route offer good visibility and viewing.
      • The layout suggests a welcoming physical environment (e.g. mobile floor stands provide unimpeded travel, or outdoor environment surfaces are well maintained).
    • Signage within the site:

      • All signage within the Library is large and uses good colour contrast, making it easy to see.
    • Sensory options:

      • All windows have blinds which can be used to decrease glare, in particular in the Children's area where there are floor to ceiling plate glass windows. Some programs use music or DVDs but this is kept to a minimum to minimize disruption. There is an area of the Rotary Lounge that can be screened off which also helps minimize disruption from programs using sound.
    • Surfaces:

      • The floor surface in the foyer between the two sets of automatic doors is lino with a rough surface, allowing wet feet to be wiped. There are carpet tiles throughout the Library. The surface of the toilet area is lino.
      • The floor surface covering is plain and clear.
      • Tactile indicators are not installed on the accessible route
    • Accessible Reception/ Counter / Ticket Sales

      • The counter is wide with an accessible space on the right-hand side. There is a chair available with a back rest for customers to sit while being served. Nearby is a chair and a couch with arm rests where customers may sit while waiting for a Librarian to become free. There are always two Librarians on duty so the counter is never left unattended. Staff are able to communicate with customers in writing if required and they will assist access customers to use the EFTPOS machines and will communicate total payment to customers if asked.
      • There is a counter located on the accessible route.
      • The counter is accessible and has a clear space of 1200mm x 1200mm in front.
      • There is at least one seat (with an armrest on at least one side and a usable seat height) available to use while waiting.
      • EFTPOS terminals are reachable and usable.
    • Accessible Toilets:

      • There is a door leading into a small corridor where two toilets are located. Both toilets are accessible but only one has a sliding door and the ISA symbol. The second toilet is not marked as accessible and has a swing door. The door leading to the toilets and the swing toilet door may be difficult for someone with a wheelchair or pram to manage easily.
      • Two accessible toilets are located through a door to the left if facing the Counter, just before the Large Print area.
      • All gender accessible toilets are in a self-contained compartment with full privacy.
      • The toilet seat lid can act as a back rest.
      • The toilet pan provides a stable base to transfer from.
      • The accessible toilet is a minimum of 1600mm wide x 1900mm long.
    • Places of assembly, entertainment and recreation:

      • An area of the Rotary Lounge can be screened off for programs or events. A data projector and screen are available, as are microphones and a lectern. A portable stage can be set up if required and all furniture is movable so can be configured to suit the program or event requirements.
      • Meeting rooms are on the accessible route.
      • Entertainment areas are on the accessible route.
      • There are drinking fountains available.
      • There is level access and floor space for wheelchair users to be seated with the general audience.
      • There is direct access to an accessible toilet.
      • The presentation area or stage is accessible.
    • Designated Accessible Areas:

      • There is a range of seating throughout the Library, including straight back chairs without arm rests at tables and lounge chairs with back and arm rests clustered around low coffee tables in the Rotary Lounge.
      • There is a grassed area for support animals (e.g. guide, hearing or mobility dogs).
  • Getting out safely:

      • There are fire alarms and extinguishers throughout the Library and a smoke detection system.
      • The emergency exits are accessible and hazard free.
      • All fire/smoke doors can stay open automatically during an emergency.
      • There are audible fire alerting devices.
      • Assembly areas (e.g. evacuation point) are on the accessible route.

Hearing

Silver

These are the features that the business provides to create a positive accessible experience for customers or visitors who are Deaf or have a hearing impairment.

  • Getting ready to go:

    • The website:

      • www.upperhuttlibrary.govt.nz
      • The web site is well laid out with good contrast and easy to read information. All information about Library facilities, services and programmes are available on the web site.
    • Brochures:

      • The brochures, flyers and posters are all well laid out, using clear print and images, making them easy to read. There is a large exterior sign outside the front of the Library displaying the opening hours and what's currently on in the Library.
      • There is a large exterior sign outside the front of the Library displaying the opening hours and what's currently on in the Library.
  • Arriving and Getting In:

    • Bus Stop:

      • There are a number of bus stops in close proximity to the Library, on Wilson Street and Fergusson Drive but all buses end up at the Railway Station which is the main Terminus. This is the safest option as it is on the same side of the road as the Library.
      • The bus stop is located on Fergusson Drive, heading North
      • Stop 9577 - Upper Hutt - Senior Citizens Club
      • The bus route is the main bus route 110.
      • There is seating and shelter at the bus stop.
    • Drop off/pick up zone:

      • There is a five minute car park outside the front of the Library, just in front of the two accessible car parks, which can be used as a drop off/pick up zone.
      • The drop off/pick up zone is located within 200 metres of the organisation's entrance.
      • There is no shelter over the drop off/pick up zone.
      • There is a kerb curb cut to the pavement or the environment is level.
    • Drop off/pick up zone signage:

      • There is good signage on the five minute car park but it is not clear this is also the drop off/pick up zone.
    • Kerb Side:

      • The car parks outside the front of the Library have good curb cuts, allowing easy access onto the footpath. There is a curb cut onto the footpath from the Council car park at the back of the Library. The surface of all four accessible car parks is pained blue, making them very easy to identify.
    • The identified accessible route to the site:

      • If accessing the Library via public transport, the safest option is from Upper Hutt Railway Station which is the main bus Terminus and is on the same side of Fergusson Drive as the Library. From the Train, head towards the Station building. From the corner of the building, turn left and proceed down a gentle slope towards a set of bollards marking the edge of the roadway leading to the Station exit. There is a tactile marker here. Cross the roadway to the footpath on the other side and follow this out onto Fergusson Drive and around to the Library. You will travel past a small car park on your left, then a grassed area before coming to the Library entrance. If traveling by bus, head towards the Station building and turn right onto the crossing in front of the building. There is a garden on your left. Follow the edge of this and at the corner take the path to the left to cross the roadway to the Station entrance. Once on the footpath on the other side of this roadway, turn right and head out onto Fergusson Drive then follow the footpath around to the Library.
    • The main entrance into the site:

      • The Library entrance is set back from the footpath. A wide, gently sloping path with handrails on either side leads to the main entrance.
    • Main entrance signage:

      • There is a large sign at the beginning of the path leading up to the Library which shows the opening hours and programs or events that are running in the Library at the time.
    • Main entrance doorways (this includes gates and turnstiles)

      • There are two sets of automatic double doors leading into the Library. The first set leads into a small foyer and the second set leads from there into the Library.
  • Getting around within the site:

    • Customer Service:

      • The Library is an inclusive and welcoming environment.
      • There are staff available to help with any access enquiries.
      • All support animals are welcomed on premises (e.g. guide, hearing or mobility dogs etc).
    • Communicating Accessibly:

      • There are guided tours available upon request.
      • Tours are provided in other languages
      • There are interpreters available on site.
      • One of the staff is able to communicate using sign language.
      • Information can be sent out via email.
    • The identified accessible route within the site:

      • The Library is an inclusive and welcoming environment with plenty of room for customers using mobility equipment or prams to gain full access to all facilities.
      • The accessible route within the site has a minimum width of 1200mm.
      • You can access all facilities and services within from this accessible route.
      • Lighting levels on this accessible route offer good visibility and viewing.
      • The layout suggests a welcoming physical environment (e.g. mobile floor stands provide unimpeded travel, or outdoor environment surfaces are well maintained).
    • Signage within the site:

      • All signage within the Library is large and uses good colour contrast, making it easy to see.
    • Sensory options:

      • All windows have blinds which can be used to decrease glare, in particular in the Children's area where there are floor to ceiling plate glass windows. Some programs use music or DVDs but this is kept to a minimum to minimize disruption. There is an area of the Rotary Lounge that can be screened off which also helps minimize disruption from programs using sound.
      • A listening system exists.
    • Surfaces:

      • The floor surface in the foyer between the two sets of automatic doors is lino with a rough surface, allowing wet feet to be wiped. There are carpet tiles throughout the Library. The surface of the toilet area is lino.
    • Accessible Reception/ Counter / Ticket Sales

      • The counter is wide with an accessible space on the right-hand side. There is a chair available with a back rest for customers to sit while being served. Nearby is a chair and a couch with arm rests where customers may sit while waiting for a Librarian to become free. There are always two Librarians on duty so the counter is never left unattended. Staff are able to communicate with customers in writing if required and they will assist access customers to use the EFTPOS machines and will communicate total payment to customers if asked.
      • There is a counter located on the accessible route.
      • The counter is accessible and has a clear space of 1200mm x 1200mm in front.
      • There is at least one seat (with an armrest on at least one side and a usable seat height) available to use while waiting.
      • EFTPOS terminals are reachable and usable.
    • Accessible Toilets:

      • There is a door leading into a small corridor where two toilets are located. Both toilets are accessible but only one has a sliding door and the ISA symbol. The second toilet is not marked as accessible and has a swing door. The door leading to the toilets and the swing toilet door may be difficult for someone with a wheelchair or pram to manage easily.
      • Two accessible toilets are located through a door to the left if facing the Counter, just before the Large Print area.
      • All gender accessible toilets are in a self-contained compartment with full privacy.
      • The toilet seat lid can act as a back rest.
      • The toilet pan provides a stable base to transfer from.
      • The accessible toilet is a minimum of 1600mm wide x 1900mm long.
    • Places of assembly, entertainment and recreation:

      • An area of the Rotary Lounge can be screened off for programs or events. A data projector and screen are available, as are microphones and a lectern. A portable stage can be set up if required and all furniture is movable so can be configured to suit the program or event requirements.
      • Meeting rooms are on the accessible route.
      • Entertainment areas are on the accessible route.
      • There are drinking fountains available.
      • There is direct access to an accessible toilet.
      • The presentation area or stage is accessible.
    • Designated Accessible Areas:

      • There is a range of seating throughout the Library, including straight back chairs without arm rests at tables and lounge chairs with back and arm rests clustered around low coffee tables in the Rotary Lounge.
      • There is a grassed area for support animals (e.g. guide, hearing or mobility dogs).
  • Getting out safely:

      • There are fire alarms and extinguishers throughout the Library and a smoke detection system.
      • The emergency exits are accessible and hazard free.
      • All fire/smoke doors can stay open automatically during an emergency.
      • There are audible fire alerting devices.
      • Assembly areas (e.g. evacuation point) are on the accessible route.

Mobility

Gold

These are the features that the business provides to create a positive accessible experience for customers or visitors with a mobility impairment.

  • Getting ready to go:

    • The website:

      • www.upperhuttlibrary.govt.nz
      • The web site is well laid out with good contrast and easy to read information. All information about Library facilities, services and programmes are available on the web site.
    • Brochures:

      • The brochures, flyers and posters are all well laid out, using clear print and images, making them easy to read. There is a large exterior sign outside the front of the Library displaying the opening hours and what's currently on in the Library.
      • There is a large exterior sign outside the front of the Library displaying the opening hours and what's currently on in the Library.
  • Arriving and Getting In:

    • Bus Stop:

      • There are a number of bus stops in close proximity to the Library, on Wilson Street and Fergusson Drive but all buses end up at the Railway Station which is the main Terminus. This is the safest option as it is on the same side of the road as the Library.
      • The bus stop is located on Fergusson Drive, heading North
      • Stop 9577 - Upper Hutt - Senior Citizens Club
      • The bus route is the main bus route 110.
      • There is seating and shelter at the bus stop.
    • Car parking:

      • There is accessible car parking.
      • The accessible parking is easy to find and well sign posted.
      • There is no shelter over the accessible car parking.
    • Drop off/pick up zone:

      • There is a five minute car park outside the front of the Library, just in front of the two accessible car parks, which can be used as a drop off/pick up zone.
      • The drop off/pick up zone is located within 200 metres of the organisation's entrance.
      • There is no shelter over the drop off/pick up zone.
      • There is a kerb curb cut to the pavement or the environment is level.
    • Drop off/pick up zone signage:

      • There is good signage on the five minute car park but it is not clear this is also the drop off/pick up zone.
    • Kerb Side:

      • The car parks outside the front of the Library have good curb cuts, allowing easy access onto the footpath. There is a curb cut onto the footpath from the Council car park at the back of the Library. The surface of all four accessible car parks is pained blue, making them very easy to identify.
      • There is a kerb ramp for changes in level between the car park and footpath.
    • The identified accessible route to the site:

      • If accessing the Library via public transport, the safest option is from Upper Hutt Railway Station which is the main bus Terminus and is on the same side of Fergusson Drive as the Library. From the Train, head towards the Station building. From the corner of the building, turn left and proceed down a gentle slope towards a set of bollards marking the edge of the roadway leading to the Station exit. There is a tactile marker here. Cross the roadway to the footpath on the other side and follow this out onto Fergusson Drive and around to the Library. You will travel past a small car park on your left, then a grassed area before coming to the Library entrance. If traveling by bus, head towards the Station building and turn right onto the crossing in front of the building. There is a garden on your left. Follow the edge of this and at the corner take the path to the left to cross the roadway to the Station entrance. Once on the footpath on the other side of this roadway, turn right and head out onto Fergusson Drive then follow the footpath around to the Library.
      • The accessible route to the site has a minimum width of 1200mm.
    • The main entrance into the site:

      • The Library entrance is set back from the footpath. A wide, gently sloping path with handrails on either side leads to the main entrance.
    • Main entrance signage:

      • There is a large sign at the beginning of the path leading up to the Library which shows the opening hours and programs or events that are running in the Library at the time.
    • Main entrance doorways (this includes gates and turnstiles)

      • There are two sets of automatic double doors leading into the Library. The first set leads into a small foyer and the second set leads from there into the Library.
  • Getting around within the site:

    • Customer Service:

      • The Library is an inclusive and welcoming environment.
      • There are staff available to help with any access enquiries.
      • There are walkers available.
      • Wheeled walker with a seat
      • Two wheeled book carts are available for use within the Library. The Library also has a desktop electronic magnifier available for use.
      • All support animals are welcomed on premises (e.g. guide, hearing or mobility dogs etc).
    • Communicating Accessibly:

      • There are guided tours available upon request.
      • Tours are provided in other languages
      • There are interpreters available on site.
      • One of the staff is able to communicate using sign language.
    • The identified accessible route within the site:

      • The Library is an inclusive and welcoming environment with plenty of room for customers using mobility equipment or prams to gain full access to all facilities.
      • The accessible route within the site has a minimum width of 1200mm.
      • You can access all facilities and services within from this accessible route.
      • Lighting levels on this accessible route offer good visibility and viewing.
      • The layout suggests a welcoming physical environment (e.g. mobile floor stands provide unimpeded travel, or outdoor environment surfaces are well maintained).
    • Signage within the site:

      • All signage within the Library is large and uses good colour contrast, making it easy to see.
    • Sensory options:

      • All windows have blinds which can be used to decrease glare, in particular in the Children's area where there are floor to ceiling plate glass windows. Some programs use music or DVDs but this is kept to a minimum to minimize disruption. There is an area of the Rotary Lounge that can be screened off which also helps minimize disruption from programs using sound.
    • Surfaces:

      • The floor surface in the foyer between the two sets of automatic doors is lino with a rough surface, allowing wet feet to be wiped. There are carpet tiles throughout the Library. The surface of the toilet area is lino.
      • Easy movement around the site due to short cut carpet pile.
    • Accessible Reception/ Counter / Ticket Sales

      • The counter is wide with an accessible space on the right-hand side. There is a chair available with a back rest for customers to sit while being served. Nearby is a chair and a couch with arm rests where customers may sit while waiting for a Librarian to become free. There are always two Librarians on duty so the counter is never left unattended. Staff are able to communicate with customers in writing if required and they will assist access customers to use the EFTPOS machines and will communicate total payment to customers if asked.
      • There is a counter located on the accessible route.
      • The counter is accessible and has a clear space of 1200mm x 1200mm in front.
      • There is at least one access space at the service or reception counter.
      • There is at least one seat (with an armrest on at least one side and a usable seat height) available to use while waiting.
      • EFTPOS terminals are reachable and usable.
    • Accessible Toilets:

      • There is a door leading into a small corridor where two toilets are located. Both toilets are accessible but only one has a sliding door and the ISA symbol. The second toilet is not marked as accessible and has a swing door. The door leading to the toilets and the swing toilet door may be difficult for someone with a wheelchair or pram to manage easily.
      • Two accessible toilets are located through a door to the left if facing the Counter, just before the Large Print area.
      • All gender accessible toilets are in a self-contained compartment with full privacy.
      • The toilet seat lid can act as a back rest.
      • The toilet pan provides a stable base to transfer from.
      • The accessible toilet is a minimum of 1600mm wide x 1900mm long.
      • The washbasin is reachable from the toilet seat.
    • Places of assembly, entertainment and recreation:

      • An area of the Rotary Lounge can be screened off for programs or events. A data projector and screen are available, as are microphones and a lectern. A portable stage can be set up if required and all furniture is movable so can be configured to suit the program or event requirements.
      • Meeting rooms are on the accessible route.
      • Entertainment areas are on the accessible route.
      • There are drinking fountains available.
      • There is level access and floor space for wheelchair users to be seated with the general audience.
      • There is direct access to an accessible toilet.
      • The presentation area or stage is accessible.
    • Designated Accessible Areas:

      • There is a range of seating throughout the Library, including straight back chairs without arm rests at tables and lounge chairs with back and arm rests clustered around low coffee tables in the Rotary Lounge.
      • There is a grassed area for support animals (e.g. guide, hearing or mobility dogs).
  • Getting out safely:

      • There are fire alarms and extinguishers throughout the Library and a smoke detection system.
      • The emergency exits are accessible and hazard free.
      • All fire/smoke doors can stay open automatically during an emergency.
      • There are audible fire alerting devices.
      • Assembly areas (e.g. evacuation point) are on the accessible route.

Parents

Gold

These are the features that the business provides to create a positive accessible experience for customers or visitors with young children.

  • Getting ready to go:

    • The website:

      • www.upperhuttlibrary.govt.nz
      • The web site is well laid out with good contrast and easy to read information. All information about Library facilities, services and programmes are available on the web site.
    • Brochures:

      • The brochures, flyers and posters are all well laid out, using clear print and images, making them easy to read. There is a large exterior sign outside the front of the Library displaying the opening hours and what's currently on in the Library.
      • There is a large exterior sign outside the front of the Library displaying the opening hours and what's currently on in the Library.
  • Arriving and Getting In:

    • Bus Stop:

      • There are a number of bus stops in close proximity to the Library, on Wilson Street and Fergusson Drive but all buses end up at the Railway Station which is the main Terminus. This is the safest option as it is on the same side of the road as the Library.
      • The bus stop is located on Fergusson Drive, heading North
      • Stop 9577 - Upper Hutt - Senior Citizens Club
      • The bus route is the main bus route 110.
      • There is seating and shelter at the bus stop.
    • Drop off/pick up zone:

      • There is a five minute car park outside the front of the Library, just in front of the two accessible car parks, which can be used as a drop off/pick up zone.
      • The drop off/pick up zone is located within 200 metres of the organisation's entrance.
      • There is no shelter over the drop off/pick up zone.
      • There is a kerb curb cut to the pavement or the environment is level.
    • Drop off/pick up zone signage:

      • There is good signage on the five minute car park but it is not clear this is also the drop off/pick up zone.
    • Kerb Side:

      • The car parks outside the front of the Library have good curb cuts, allowing easy access onto the footpath. There is a curb cut onto the footpath from the Council car park at the back of the Library. The surface of all four accessible car parks is pained blue, making them very easy to identify.
      • There is a kerb ramp for changes in level between the car park and footpath.
    • The identified accessible route to the site:

      • If accessing the Library via public transport, the safest option is from Upper Hutt Railway Station which is the main bus Terminus and is on the same side of Fergusson Drive as the Library. From the Train, head towards the Station building. From the corner of the building, turn left and proceed down a gentle slope towards a set of bollards marking the edge of the roadway leading to the Station exit. There is a tactile marker here. Cross the roadway to the footpath on the other side and follow this out onto Fergusson Drive and around to the Library. You will travel past a small car park on your left, then a grassed area before coming to the Library entrance. If traveling by bus, head towards the Station building and turn right onto the crossing in front of the building. There is a garden on your left. Follow the edge of this and at the corner take the path to the left to cross the roadway to the Station entrance. Once on the footpath on the other side of this roadway, turn right and head out onto Fergusson Drive then follow the footpath around to the Library.
    • The main entrance into the site:

      • The Library entrance is set back from the footpath. A wide, gently sloping path with handrails on either side leads to the main entrance.
    • Main entrance signage:

      • There is a large sign at the beginning of the path leading up to the Library which shows the opening hours and programs or events that are running in the Library at the time.
    • Main entrance doorways (this includes gates and turnstiles)

      • There are two sets of automatic double doors leading into the Library. The first set leads into a small foyer and the second set leads from there into the Library.
  • Getting around within the site:

    • Customer Service:

      • The Library is an inclusive and welcoming environment.
      • There are staff available to help with any access enquiries.
      • There are walkers available.
      • Wheeled walker with a seat
      • Two wheeled book carts are available for use within the Library. The Library also has a desktop electronic magnifier available for use.
      • All support animals are welcomed on premises (e.g. guide, hearing or mobility dogs etc).
    • Communicating Accessibly:

      • There are guided tours available upon request.
      • Tours are provided in other languages
      • There are interpreters available on site.
      • One of the staff is able to communicate using sign language.
    • The identified accessible route within the site:

      • The Library is an inclusive and welcoming environment with plenty of room for customers using mobility equipment or prams to gain full access to all facilities.
      • The accessible route within the site has a minimum width of 1200mm.
      • You can access all facilities and services within from this accessible route.
      • Lighting levels on this accessible route offer good visibility and viewing.
      • The layout suggests a welcoming physical environment (e.g. mobile floor stands provide unimpeded travel, or outdoor environment surfaces are well maintained).
    • Signage within the site:

      • All signage within the Library is large and uses good colour contrast, making it easy to see.
    • Sensory options:

      • All windows have blinds which can be used to decrease glare, in particular in the Children's area where there are floor to ceiling plate glass windows. Some programs use music or DVDs but this is kept to a minimum to minimize disruption. There is an area of the Rotary Lounge that can be screened off which also helps minimize disruption from programs using sound.
    • Surfaces:

      • The floor surface in the foyer between the two sets of automatic doors is lino with a rough surface, allowing wet feet to be wiped. There are carpet tiles throughout the Library. The surface of the toilet area is lino.
      • Easy movement around the site due to short cut carpet pile.
    • Accessible Reception/ Counter / Ticket Sales

      • The counter is wide with an accessible space on the right-hand side. There is a chair available with a back rest for customers to sit while being served. Nearby is a chair and a couch with arm rests where customers may sit while waiting for a Librarian to become free. There are always two Librarians on duty so the counter is never left unattended. Staff are able to communicate with customers in writing if required and they will assist access customers to use the EFTPOS machines and will communicate total payment to customers if asked.
      • There is a counter located on the accessible route.
      • The counter is accessible and has a clear space of 1200mm x 1200mm in front.
      • There is at least one access space at the service or reception counter.
      • There is at least one seat (with an armrest on at least one side and a usable seat height) available to use while waiting.
      • EFTPOS terminals are reachable and usable.
    • Accessible Toilets:

      • There is a door leading into a small corridor where two toilets are located. Both toilets are accessible but only one has a sliding door and the ISA symbol. The second toilet is not marked as accessible and has a swing door. The door leading to the toilets and the swing toilet door may be difficult for someone with a wheelchair or pram to manage easily.
      • Two accessible toilets are located through a door to the left if facing the Counter, just before the Large Print area.
      • All gender accessible toilets are in a self-contained compartment with full privacy.
      • There is a baby change station or separate parent room available.
      • The toilet seat lid can act as a back rest.
      • The toilet pan provides a stable base to transfer from.
      • The accessible toilet is a minimum of 1600mm wide x 1900mm long.
    • Places of assembly, entertainment and recreation:

      • An area of the Rotary Lounge can be screened off for programs or events. A data projector and screen are available, as are microphones and a lectern. A portable stage can be set up if required and all furniture is movable so can be configured to suit the program or event requirements.
      • Meeting rooms are on the accessible route.
      • Entertainment areas are on the accessible route.
      • There are drinking fountains available.
      • There is level access and floor space for wheelchair users to be seated with the general audience.
      • There is direct access to an accessible toilet.
      • The presentation area or stage is accessible.
    • Designated Accessible Areas:

      • There is a range of seating throughout the Library, including straight back chairs without arm rests at tables and lounge chairs with back and arm rests clustered around low coffee tables in the Rotary Lounge.
      • There is a grassed area for support animals (e.g. guide, hearing or mobility dogs).
  • Getting out safely:

      • There are fire alarms and extinguishers throughout the Library and a smoke detection system.
      • The emergency exits are accessible and hazard free.
      • All fire/smoke doors can stay open automatically during an emergency.
      • There are audible fire alerting devices.
      • Assembly areas (e.g. evacuation point) are on the accessible route.

Learning & Intellectual

Gold

These are the features that the business provides to create a positive accessible experience for customers or visitors with a learning or intellectual impairment.

  • Getting ready to go:

    • The website:

      • www.upperhuttlibrary.govt.nz
      • The web site is well laid out with good contrast and easy to read information. All information about Library facilities, services and programmes are available on the web site.
    • Brochures:

      • The brochures, flyers and posters are all well laid out, using clear print and images, making them easy to read. There is a large exterior sign outside the front of the Library displaying the opening hours and what's currently on in the Library.
      • There is a large exterior sign outside the front of the Library displaying the opening hours and what's currently on in the Library.
  • Arriving and Getting In:

    • Bus Stop:

      • There are a number of bus stops in close proximity to the Library, on Wilson Street and Fergusson Drive but all buses end up at the Railway Station which is the main Terminus. This is the safest option as it is on the same side of the road as the Library.
      • The bus stop is located on Fergusson Drive, heading North
      • Stop 9577 - Upper Hutt - Senior Citizens Club
      • The bus route is the main bus route 110.
      • There is seating and shelter at the bus stop.
    • Drop off/pick up zone:

      • There is a five minute car park outside the front of the Library, just in front of the two accessible car parks, which can be used as a drop off/pick up zone.
      • The drop off/pick up zone is located within 200 metres of the organisation's entrance.
      • There is no shelter over the drop off/pick up zone.
      • There is a kerb curb cut to the pavement or the environment is level.
    • Drop off/pick up zone signage:

      • There is good signage on the five minute car park but it is not clear this is also the drop off/pick up zone.
    • Kerb Side:

      • The car parks outside the front of the Library have good curb cuts, allowing easy access onto the footpath. There is a curb cut onto the footpath from the Council car park at the back of the Library. The surface of all four accessible car parks is pained blue, making them very easy to identify.
      • There is a kerb ramp for changes in level between the car park and footpath.
    • The identified accessible route to the site:

      • If accessing the Library via public transport, the safest option is from Upper Hutt Railway Station which is the main bus Terminus and is on the same side of Fergusson Drive as the Library. From the Train, head towards the Station building. From the corner of the building, turn left and proceed down a gentle slope towards a set of bollards marking the edge of the roadway leading to the Station exit. There is a tactile marker here. Cross the roadway to the footpath on the other side and follow this out onto Fergusson Drive and around to the Library. You will travel past a small car park on your left, then a grassed area before coming to the Library entrance. If traveling by bus, head towards the Station building and turn right onto the crossing in front of the building. There is a garden on your left. Follow the edge of this and at the corner take the path to the left to cross the roadway to the Station entrance. Once on the footpath on the other side of this roadway, turn right and head out onto Fergusson Drive then follow the footpath around to the Library.
      • The accessible route to the site has a minimum width of 1200mm.
    • The main entrance into the site:

      • The Library entrance is set back from the footpath. A wide, gently sloping path with handrails on either side leads to the main entrance.
    • Main entrance signage:

      • There is a large sign at the beginning of the path leading up to the Library which shows the opening hours and programs or events that are running in the Library at the time.
    • Main entrance doorways (this includes gates and turnstiles)

      • There are two sets of automatic double doors leading into the Library. The first set leads into a small foyer and the second set leads from there into the Library.
  • Getting around within the site:

    • Customer Service:

      • The Library is an inclusive and welcoming environment.
      • There are staff available to help with any access enquiries.
      • All support animals are welcomed on premises (e.g. guide, hearing or mobility dogs etc).
    • Communicating Accessibly:

      • There are guided tours available upon request.
      • Tours are provided in other languages
      • There are interpreters available on site.
      • One of the staff is able to communicate using sign language.
      • There is large print information available.
    • The identified accessible route within the site:

      • The Library is an inclusive and welcoming environment with plenty of room for customers using mobility equipment or prams to gain full access to all facilities.
      • The accessible route within the site has a minimum width of 1200mm.
      • You can access all facilities and services within from this accessible route.
      • Lighting levels on this accessible route offer good visibility and viewing.
      • The layout suggests a welcoming physical environment (e.g. mobile floor stands provide unimpeded travel, or outdoor environment surfaces are well maintained).
    • Signage within the site:

      • All signage within the Library is large and uses good colour contrast, making it easy to see.
    • Sensory options:

      • All windows have blinds which can be used to decrease glare, in particular in the Children's area where there are floor to ceiling plate glass windows. Some programs use music or DVDs but this is kept to a minimum to minimize disruption. There is an area of the Rotary Lounge that can be screened off which also helps minimize disruption from programs using sound.
    • Surfaces:

      • The floor surface in the foyer between the two sets of automatic doors is lino with a rough surface, allowing wet feet to be wiped. There are carpet tiles throughout the Library. The surface of the toilet area is lino.
      • The floor surface covering is plain and clear.
    • Accessible Reception/ Counter / Ticket Sales

      • The counter is wide with an accessible space on the right-hand side. There is a chair available with a back rest for customers to sit while being served. Nearby is a chair and a couch with arm rests where customers may sit while waiting for a Librarian to become free. There are always two Librarians on duty so the counter is never left unattended. Staff are able to communicate with customers in writing if required and they will assist access customers to use the EFTPOS machines and will communicate total payment to customers if asked.
      • There is a counter located on the accessible route.
      • The counter is accessible and has a clear space of 1200mm x 1200mm in front.
      • There is at least one seat (with an armrest on at least one side and a usable seat height) available to use while waiting.
      • EFTPOS terminals are reachable and usable.
    • Accessible Toilets:

      • There is a door leading into a small corridor where two toilets are located. Both toilets are accessible but only one has a sliding door and the ISA symbol. The second toilet is not marked as accessible and has a swing door. The door leading to the toilets and the swing toilet door may be difficult for someone with a wheelchair or pram to manage easily.
      • Two accessible toilets are located through a door to the left if facing the Counter, just before the Large Print area.
      • All gender accessible toilets are in a self-contained compartment with full privacy.
      • The toilet seat lid can act as a back rest.
      • The toilet pan provides a stable base to transfer from.
      • The accessible toilet is a minimum of 1600mm wide x 1900mm long.
    • Places of assembly, entertainment and recreation:

      • An area of the Rotary Lounge can be screened off for programs or events. A data projector and screen are available, as are microphones and a lectern. A portable stage can be set up if required and all furniture is movable so can be configured to suit the program or event requirements.
      • Meeting rooms are on the accessible route.
      • Entertainment areas are on the accessible route.
      • There are drinking fountains available.
      • There is level access and floor space for wheelchair users to be seated with the general audience.
      • There is direct access to an accessible toilet.
      • The presentation area or stage is accessible.
    • Designated Accessible Areas:

      • There is a range of seating throughout the Library, including straight back chairs without arm rests at tables and lounge chairs with back and arm rests clustered around low coffee tables in the Rotary Lounge.
      • There is a grassed area for support animals (e.g. guide, hearing or mobility dogs).
  • Getting out safely:

      • There are fire alarms and extinguishers throughout the Library and a smoke detection system.
      • The emergency exits are accessible and hazard free.
      • All fire/smoke doors can stay open automatically during an emergency.
      • There are audible fire alerting devices.
      • Assembly areas (e.g. evacuation point) are on the accessible route.