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Kelly Tarlton's SEA LIFE Aquarium

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Accessibility Report

Silver
  • Getting ready to go:

    • The website:

      • www.kellytarltons.co.nz
      • The website is easy to navigate and information is presented clearly.
    • Brochures:

      • A visitor map is available for all visitors at the payment counter. Brochures are produced for special events, e.g. birthdays at Kelly Tarlton's and shark diving.
      • A more detailed or larger site map is available at the location or upon request.
  • Arriving and Getting In:

    • Bus Stop:

      • Bus stop 7320 is directly opposite Kelly Tarltons on Tamaki Drive and can be reached via a pedestrian crossing.
      • Bus stop 7323 is next to the Kelly Tarltons entrance.
      • Routes to downtown, Panmure, Glendowie, Glen Innes and Otahuhu all use these stops.
      • There is seating and shelter at the bus stop.
    • Car parking:

      • There is one parallel accessible car park near the entrance to Kelly Tarltons. The length of the car park allows for easy use of rear-mounted hoists. The drivers side runs parallel to the pavement (no kerb) and is adjacent to the pedestrian crossing. Care needs to be taken when getting in and out a vehicle due to three bollards along the pavement edge, and since people will be using the adjacent pedestrian crossing. Care also needs to be taken when opening the nearside passenger doors and in going to the entrance as cars could be driving past to the adjacent exit.
      • There is accessible car parking.
      • There is no shelter over the accessible car parking.
      • There are no dedicated parent car parks.
    • Fixed ramps to the main entrance:

      • There is one fixed ramp down from the car park to the entrance doors into Kelly Tarltons. There is a handrail on one side of the ramp, however it does not run parallel to the ramp, increasing in height going towards the entrance doors.
      • Ramps have a handrail.
    • The identified accessible route to the site:

      • The route to the entrance to Kelly Tarltons from the accessible car park or the bus stops is free from any significant obstructions.
      • The accessible route to the site has a minimum width of 1200mm.
      • There are no tactile indicators installed to help navigate to the main entrance.
    • The main entrance into the site:

      • The main entrance is level on both sides of the doors.
    • Main entrance signage:

      • The entrance signage to Kelly Tarltons is clearly visible from all approach directions.
    • Main entrance doorways (this includes gates and turnstiles)

      • Entrance into Kelly Tarltons is via a pair of swing doors. One door is open during opening hours and the other door can be easily pushed open if required.
      • The entrance door swing allows for a 1200mm minimum clear space.
  • Getting around within the site:

    • Customer Service:

      • Staff are available throughout Kelly Tarltons and appear knowledgeable, friendly and helpful.
      • There are staff available to help with any access enquiries.
      • There are wheelchairs available.
      • There are two wheelchairs available for visitors to use.
      • All support animals are welcomed on premises (e.g. guide, hearing or mobility dogs etc).
    • Communicating Accessibly:

      • There are guided tours available upon request.
      • Tours are only available in English.
      • There are interpreters available on site.
      • Some staff can speak languages other than English
      • There is information available on DVDs.
      • Information can be sent out via email.
      • There is a loud speaker available to provide information.
    • Menus:

      • Food and drinks available at the cafe are written on a blackboard across the top of the cafe counter. The text is clear and easy to read.
    • Pricing Information:

    • The identified accessible route within the site:

      • The route throughout Kelly Tarltons is accessible although care needs to be taken in specific areas, in particular the travellator.
      • The accessible route within the site has a minimum width of 1200mm.
      • Any permanently fixed objects are detectable by a person using a cane.
      • You can access all facilities and services within from this accessible route.
      • Lighting levels on this accessible route offer good visibility and viewing.
      • The layout suggests a welcoming physical environment (e.g. mobile floor stands provide unimpeded travel, or outdoor environment surfaces are well maintained).
    • Fixed ramps within:

      • There are large ramps at both the entrance and exit (lift available), also a short ramp within the attraction and a ramp to the accessible toilet near the cafe.
      • Ramps have a handrail.
    • Signage within the site:

      • There is only one route of travel through Kelly Tarltons so directional signage is not needed. Exhibits throughout Kelly Tarltons are clearly signed.
    • Sensory options:

      • There is an audible information broadcast within Scott Base, other exhibits can have a range of ambient noise, e.g. water sounds, bird/animal sounds.
    • Surfaces:

      • There are slip-resistant absorbent floor mats at the entrance and near some attractions where water may get on the floor. These do not pose a trip hazard.
      • The floor surface covering is plain and clear.
      • Tactile indicators are not installed on the accessible route
    • Lifts:

      • There are two lifts within the facility, the first between the underwater tunnel and the shop and the second at the exit. The existing lift between the aquarium underwater tunnel and the gift shop is being replaced with a new, user-friendly lift. The lift near the exit stairs to the carpark is functional, but space within the lift is limited.
      • All controls (i.e. landing controls, alarm and emergency telephone) are located within a reachable range.
    • Stairs or Steps:

      • Some people, particularly those with sight impairment or balance issues may need to take extra care on the exit stairs due to the stair risers not being of uniform height and a lack of colour contrast on the step nosing. A lift is available adjacent to the stairs and so may be the preferred option.
      • There is a handrail located on at least one or both sides of the stairs.
    • Accessible Reception/ Counter / Ticket Sales

      • The ticket sales counter has two fully accessible tills.
      • There is a counter located on the accessible route.
      • The counter is accessible and has a clear space of 1200mm x 1200mm in front.
      • There is at least one access space at the service or reception counter.
      • EFTPOS terminals are reachable and usable.
    • Cafe/Restaurant/Bar Area:

      • The cafe/restaurant/bar area is on a single level.
      • There is a level accessible entry into the cafe/restaurant/bar area.
      • The entrance is clearly illuminated.
      • Highchairs/booster seats are available for children.
      • Self service items can be reached from a seated position
      • Electronic payment devices (eg EFTPOS terminals) are reachable and usable for all access customers.
      • Easy movement around the site due to short cut carpet pile.
      • Hard flooring surfaces appear to have a slip resistant surface
      • The floor surface covering is plain and clear.
      • Natural and artificial lighting levels avoid glare and sudden, abrupt changes in intensity
      • Reflective and polished surfaces are minimised.
      • Staff are identifiable with a uniform or name badge.
    • Cafe/Restaurant/Bar Accessible Toilet:

      • The accessible toilet with baby change station located alongside the cafe is of a high standard and provides easy access and excellent fixtures and fittings.
      • All gender accessible toilets for the cafe/restaurant/bar are in a self-contained compartment with full privacy.
      • All gender accessible toilets are located so access is not via an area restricted to one sex.
      • There is a baby change station or separate parent room available.
      • There is a horizontal grab rail on the inside of the toilet swing door
      • The toilet pan offers a stable base to transfer from.
      • The accessible toilet is a minimum of 1600mm wide x 1900mm long.
      • The washbasin is reachable from the toilet seat.
    • Retail Shop:

      • The Retail Shop is located near the exit.
      • The shop is on a single level.
      • There is a level accessible entry into the shop.
      • Electronic payment devices (eg. EFTPOS terminals) are reachable and usable.
      • Easy movement around the shop due to short cut carpet pile.
      • The floor surface covering in the shop is plain and clear.
      • Retail shop staff are easily identified by a name badge or uniform.
      • Access throughout the retail shop is good. Although there is not an accessible sales counter the Eftpos machine can be easily accessed.
    • Accessible Toilets:

      • The accessible toilets at the entrance and exit (accessed via the shop) are single sex. An all gender accessible toilet is located alongside the cafe. The accessible toilets at the entrance and exit are of reasonable size. The toilets are slightly low.
      • There is a baby change station or separate parent room available.
      • The toilet seat lid can act as a back rest.
      • The toilet pan provides a stable base to transfer from.
      • The accessible toilet is +/- 1600mm wide x 1900mm long.
      • The washbasin is reachable from the toilet seat.
    • Designated Accessible Areas:

      • Bench seating (without back or armrests) is available at intervals throughout Kelly Tarltons and standard seating (seat back only) in the cafe. A direct line taxi call phone is located at the exit. It is set high up on the wall so some users may require assistance to use it.
      • There is no grassed area for support animals (e.g. guide, hearing or mobility dogs).
  • Getting out safely:

      • All staff have received health and safety training.
      • The emergency exits are accessible and hazard free.
      • All fire/smoke doors can stay open automatically during an emergency.
      • There are audible fire alerting devices.
      • Assembly areas (e.g. evacuation point) are on the accessible route.