Breadcrumbs

Waitomo Glowworm Caves - Ruakuri Cave

Contact Information

Waitomo Glowworm Caves - Ruakuri Cave
39 Waitomo Caves Road, RD 7, Private Bag 501, Waitomo, Hamilton 3977
-38.260821,175.103538
Phone: 07 878 8228
Fax: 07 878 8388
www.waitomo.com

Accessibility Report

Summary

Bronze

Ruakuri Cave is part of the Waitomo Glowworm Caves system. It is situated in the Ruakuri Reserve. Guided Tours will take visitors through the cave. Tickets can be purchased at the main Visitor Centre or at the i-Site in the village. Access to the Cave is via an access track from the Ruakuri Cave Carpark on Tumutumu Road. This carpark is about 3km from the visitor centre and a shuttle bus is provided. A steep grade is along this access track so a drop off area is available at the entrance to the cave. The path inside the caves is mostly concrete. There are ramps inside the cave. The ramp at the entrance to the cave is very impressive! The guides are very considerate in making sure everyone is safely escorted through the caves, and sets the pace so everyone goes through the cave together. There are no accessible toilets at the Ruakuri Cave. Accessible toilets are available at the main Visitor Centre and are not included in this assessment. Information on the accessible toilets is available as part of the Waitomo Glowworm Caves and Restaurant/Function Centre.

View the full accessibility report for Waitomo Glowworm Caves - Ruakuri Cave.

Ratings by Access Group

The Be. Welcome Assessment rates the accessibility of the organisation in each of the following 5 access groups, as well as providing an overall rating:

Overall Rating
Bronze 64%
Vision
Bronze 64%
Hearing
Bronze 66%
Mobility
Silver 71%
Parents
Silver 73%
Learning & Intellectual
Bronze 68%

Vision

Bronze

These are the features that the business provides to create a positive accessible experience for customers or visitors with a vision impairment.

  • Getting ready to go:

    • The website:

      • www.waitomo.com
      • Information on all caves at the Waitomo Caves is available on www.waitomo.com. Here you will find information on all caves as well as extra services such as Black Water Rafting. Videos of the Glowworm Cave and the Ruakuri Cave is available on each specific web page while images showing the caves are available for all caves. Information on pricing is available, with combo deals offered under the Deals tab. You can also book a Trilogy Tour through the website, which include Waitomo Caves, Hobbiton Movie Set, and Te Puia.
    • Brochures:

      • The brochures contain information on all facilities available within the Waitomo Glowworm Caves. Tour information is also included with times that the tours take, along with combo tour deal pricing. There are plenty of tourism websites that contain information and feedback on the Waitomo Caves. These include Trip Advisor, Expedia, Google Travel Guide, and is listed as one of the top things to do in New Zealand by Lonely Planet.
      • There are plenty of tourism websites that contain information and feedback on the Waitomo Caves. These include Trip Advisor, Expedia, Google Travel Guide, and is listed as one of the top things to do in New Zealand by Lonely Planet.
  • Arriving and Getting In:

    • Bus Stop:

      • There is no bus stop at the Ruakuri Cave. All tourist buses use the main visitor centre bus stop, with shuttle buses taking people from the visitor centre to the cave.
      • The bus stop is located on Tumutumu Road
      • The bus stop is for shuttle buses only
    • Car parking:

      • A car park is available on Tumutumu Road, approximately 3km from the visitor centre. A small carpark is available on the right-hand side, next to the access road to the Aranui Cave. A new, larger carpark has recently been constructed on the left-hand side.
      • There is no accessible car parking.
      • There is no shelter over the accessible car parking.
    • Drop off/pick up zone:

      • The drop off zone is next to the entrance of the Ruakuri Cave. There is no formal space marked as a drop off zone, but there is space near the entrance and the vehicle can be left there if necessary.
      • The drop off/pick up zone is located within 200 metres of the organisation's entrance.
      • There is no shelter over the drop off/pick up zone.
    • Drop off/pick up zone signage:

      • Like carparking signage, there is currently no signage identifying the drop off zone for the Ruakuri Cave. At the Ruakuri Cave carpark, following the metal track down to the cave entrance. The drop off zone is at the bottom of the hill, next to the entrance.
      • There is no kerb between the carpark and the access raod down to the Ruakuri Cave.
    • The identified accessible route to the site:

      • To access the cave entrance from the carpark, use the metal access road. This has a steep grade (greater than 1 in 12), so if this is not possible to negotiate safely, you can drive down to the cave entrance and use the drop off zone. If you are using the new carpark on the left-hand side of the road, you can cross the road at either end of the carpark. Just be careful crossing the road as traffic other than cave visitors also use the road. The speed limit is 100km/hr. The traffic volume is low.
      • The accessible route to the site has a minimum width of 1200mm.
      • There are no tactile indicators installed to help navigate to the main entrance.
    • The main entrance into the site:

      • The entranceway is easy to navigate with no kerbs or changes in grade to manage. The surface of the drop off zone and entrance to the cave is made of small white pebble stone that is well compacted.
    • Main entrance doorways (this includes gates and turnstiles)

      • The entrance to the cave is through a rock shaped entrance. This leads into a foyer, and then on to a ramp which takes you to the main path through the cave.
      • The main entrance blends in with its surroundings.
  • Getting around within the site:

    • Communicating Accessibly:

      • There are guided tours available upon request.
      • Tours are provided in other languages
      • There are interpreters available on site.
      • There is information available on DVDs.
    • The identified accessible route within the site:

      • The Ruakuri Cave is fully accessible. An impressive ramp leads the tour group down into the cave, and then through the cave. There are no steps along the path inside the cave. A wheelchair can negotiate this cave successfully and safely. The tour guide can safely guide their party through the cave safely and at a pace that allows everyone in the party to keep together and not be rushed. The guide can assist with access visitors through the cave and ensure everyone has a great experience.
      • The accessible route within the site has a minimum width of 1200mm.
      • Any permanently fixed objects are detectable by a person using a cane.
      • You can access all facilities and services within from this accessible route.
      • Lighting levels on this accessible route offer good visibility and viewing.
      • The layout suggests a welcoming physical environment (e.g. mobile floor stands provide unimpeded travel, or outdoor environment surfaces are well maintained).
    • Fixed ramps within:

      • There is one fixed ramp at the entrance and exit to the Ruakuri Cave
      • Ramps have a handrail.
    • Sensory options:

      • The cave does not have artificial lighting inside the cave so visitors can enjoy the glowworms. The tour guide is trained to guide people through the cave safely, and will identify any potential obstacles. Just let the tour guide know if you are a little unsure and they will make the cave experience enjoyable. The cave is prone to echo due to natural waterways and sounds through the cave. If hearing is a concern, please let the tour guide know so they can manage this when explaining features in the cave.
    • Surfaces:

      • Inside the cave, the path is concrete to provide a secure, stable surface. Just bear in mind that the environment is a natural cave, so the path may be damp in some places. The caves are regularly maintained to minimise any slipping potential.
      • Tactile indicators are not installed on the accessible route
      • There are no accessible toilets at the Ruakuri Cave. Accessible toilets are available at the main visitor centre.
      • There are no accessible toilets at the Ruakuri Cave. Accessible toilets are available at the main visitor centre.
    • Designated Accessible Areas:

      • A small grass reserve is located to the left of the access road down to the Ruakuri Cave entrance. There is also places for mobility dogs to relieve themselves around the drop off zone. There is no public seating in this location.
      • The designated smoking area is accessible.
      • There is a grassed area for support animals (e.g. guide, hearing or mobility dogs).
  • Getting out safely:

      • The tour guides are fully trained and experienced at managing their tour group in an emergency. Regular training is provided so the guides can minimise the safety risks. The tour guides carry radio backup to keep in constant with the main visitor centre.
      • The emergency exits are accessible and hazard free.
      • There are visual fire alerting devices.
      • There are audible fire alerting devices.
      • Assembly areas (e.g. evacuation point) are on the accessible route.

Hearing

Bronze

These are the features that the business provides to create a positive accessible experience for customers or visitors who are Deaf or have a hearing impairment.

  • Getting ready to go:

    • The website:

      • www.waitomo.com
      • Information on all caves at the Waitomo Caves is available on www.waitomo.com. Here you will find information on all caves as well as extra services such as Black Water Rafting. Videos of the Glowworm Cave and the Ruakuri Cave is available on each specific web page while images showing the caves are available for all caves. Information on pricing is available, with combo deals offered under the Deals tab. You can also book a Trilogy Tour through the website, which include Waitomo Caves, Hobbiton Movie Set, and Te Puia.
    • Brochures:

      • The brochures contain information on all facilities available within the Waitomo Glowworm Caves. Tour information is also included with times that the tours take, along with combo tour deal pricing. There are plenty of tourism websites that contain information and feedback on the Waitomo Caves. These include Trip Advisor, Expedia, Google Travel Guide, and is listed as one of the top things to do in New Zealand by Lonely Planet.
      • There are plenty of tourism websites that contain information and feedback on the Waitomo Caves. These include Trip Advisor, Expedia, Google Travel Guide, and is listed as one of the top things to do in New Zealand by Lonely Planet.
  • Arriving and Getting In:

    • Bus Stop:

      • There is no bus stop at the Ruakuri Cave. All tourist buses use the main visitor centre bus stop, with shuttle buses taking people from the visitor centre to the cave.
      • The bus stop is located on Tumutumu Road
      • The bus stop is for shuttle buses only
    • Car parking:

      • A car park is available on Tumutumu Road, approximately 3km from the visitor centre. A small carpark is available on the right-hand side, next to the access road to the Aranui Cave. A new, larger carpark has recently been constructed on the left-hand side.
    • Drop off/pick up zone:

      • The drop off zone is next to the entrance of the Ruakuri Cave. There is no formal space marked as a drop off zone, but there is space near the entrance and the vehicle can be left there if necessary.
      • The drop off/pick up zone is located within 200 metres of the organisation's entrance.
      • There is no shelter over the drop off/pick up zone.
    • Drop off/pick up zone signage:

      • Like carparking signage, there is currently no signage identifying the drop off zone for the Ruakuri Cave. At the Ruakuri Cave carpark, following the metal track down to the cave entrance. The drop off zone is at the bottom of the hill, next to the entrance.
      • There is no kerb between the carpark and the access raod down to the Ruakuri Cave.
    • The identified accessible route to the site:

      • To access the cave entrance from the carpark, use the metal access road. This has a steep grade (greater than 1 in 12), so if this is not possible to negotiate safely, you can drive down to the cave entrance and use the drop off zone. If you are using the new carpark on the left-hand side of the road, you can cross the road at either end of the carpark. Just be careful crossing the road as traffic other than cave visitors also use the road. The speed limit is 100km/hr. The traffic volume is low.
    • The main entrance into the site:

      • The entranceway is easy to navigate with no kerbs or changes in grade to manage. The surface of the drop off zone and entrance to the cave is made of small white pebble stone that is well compacted.
    • Main entrance doorways (this includes gates and turnstiles)

      • The entrance to the cave is through a rock shaped entrance. This leads into a foyer, and then on to a ramp which takes you to the main path through the cave.
  • Getting around within the site:

    • Communicating Accessibly:

      • There are guided tours available upon request.
      • Tours are provided in other languages
      • There are interpreters available on site.
      • There is information available on DVDs.
      • Information can be sent out via email.
    • The identified accessible route within the site:

      • The Ruakuri Cave is fully accessible. An impressive ramp leads the tour group down into the cave, and then through the cave. There are no steps along the path inside the cave. A wheelchair can negotiate this cave successfully and safely. The tour guide can safely guide their party through the cave safely and at a pace that allows everyone in the party to keep together and not be rushed. The guide can assist with access visitors through the cave and ensure everyone has a great experience.
      • The accessible route within the site has a minimum width of 1200mm.
      • You can access all facilities and services within from this accessible route.
      • Lighting levels on this accessible route offer good visibility and viewing.
      • The layout suggests a welcoming physical environment (e.g. mobile floor stands provide unimpeded travel, or outdoor environment surfaces are well maintained).
    • Fixed ramps within:

      • Ramps have a handrail.
    • Sensory options:

      • The cave does not have artificial lighting inside the cave so visitors can enjoy the glowworms. The tour guide is trained to guide people through the cave safely, and will identify any potential obstacles. Just let the tour guide know if you are a little unsure and they will make the cave experience enjoyable. The cave is prone to echo due to natural waterways and sounds through the cave. If hearing is a concern, please let the tour guide know so they can manage this when explaining features in the cave.
      • The environment is prone to an echo.
    • Surfaces:

      • Inside the cave, the path is concrete to provide a secure, stable surface. Just bear in mind that the environment is a natural cave, so the path may be damp in some places. The caves are regularly maintained to minimise any slipping potential.
      • There are no accessible toilets at the Ruakuri Cave. Accessible toilets are available at the main visitor centre.
      • There are no accessible toilets at the Ruakuri Cave. Accessible toilets are available at the main visitor centre.
    • Designated Accessible Areas:

      • A small grass reserve is located to the left of the access road down to the Ruakuri Cave entrance. There is also places for mobility dogs to relieve themselves around the drop off zone. There is no public seating in this location.
      • The designated smoking area is accessible.
      • There is a grassed area for support animals (e.g. guide, hearing or mobility dogs).
  • Getting out safely:

      • The tour guides are fully trained and experienced at managing their tour group in an emergency. Regular training is provided so the guides can minimise the safety risks. The tour guides carry radio backup to keep in constant with the main visitor centre.
      • The emergency exits are accessible and hazard free.
      • There are audible fire alerting devices.
      • Assembly areas (e.g. evacuation point) are on the accessible route.

Mobility

Silver

These are the features that the business provides to create a positive accessible experience for customers or visitors with a mobility impairment.

  • Getting ready to go:

    • The website:

      • www.waitomo.com
      • Information on all caves at the Waitomo Caves is available on www.waitomo.com. Here you will find information on all caves as well as extra services such as Black Water Rafting. Videos of the Glowworm Cave and the Ruakuri Cave is available on each specific web page while images showing the caves are available for all caves. Information on pricing is available, with combo deals offered under the Deals tab. You can also book a Trilogy Tour through the website, which include Waitomo Caves, Hobbiton Movie Set, and Te Puia.
    • Brochures:

      • The brochures contain information on all facilities available within the Waitomo Glowworm Caves. Tour information is also included with times that the tours take, along with combo tour deal pricing. There are plenty of tourism websites that contain information and feedback on the Waitomo Caves. These include Trip Advisor, Expedia, Google Travel Guide, and is listed as one of the top things to do in New Zealand by Lonely Planet.
      • There are plenty of tourism websites that contain information and feedback on the Waitomo Caves. These include Trip Advisor, Expedia, Google Travel Guide, and is listed as one of the top things to do in New Zealand by Lonely Planet.
  • Arriving and Getting In:

    • Bus Stop:

      • There is no bus stop at the Ruakuri Cave. All tourist buses use the main visitor centre bus stop, with shuttle buses taking people from the visitor centre to the cave.
      • The bus stop is located on Tumutumu Road
      • The bus stop is for shuttle buses only
    • Car parking:

      • A car park is available on Tumutumu Road, approximately 3km from the visitor centre. A small carpark is available on the right-hand side, next to the access road to the Aranui Cave. A new, larger carpark has recently been constructed on the left-hand side.
      • There is no accessible car parking.
      • There is no shelter over the accessible car parking.
    • Drop off/pick up zone:

      • The drop off zone is next to the entrance of the Ruakuri Cave. There is no formal space marked as a drop off zone, but there is space near the entrance and the vehicle can be left there if necessary.
      • The drop off/pick up zone is located within 200 metres of the organisation's entrance.
      • There is no shelter over the drop off/pick up zone.
    • Drop off/pick up zone signage:

      • Like carparking signage, there is currently no signage identifying the drop off zone for the Ruakuri Cave. At the Ruakuri Cave carpark, following the metal track down to the cave entrance. The drop off zone is at the bottom of the hill, next to the entrance.
      • There is no kerb between the carpark and the access raod down to the Ruakuri Cave.
    • The identified accessible route to the site:

      • To access the cave entrance from the carpark, use the metal access road. This has a steep grade (greater than 1 in 12), so if this is not possible to negotiate safely, you can drive down to the cave entrance and use the drop off zone. If you are using the new carpark on the left-hand side of the road, you can cross the road at either end of the carpark. Just be careful crossing the road as traffic other than cave visitors also use the road. The speed limit is 100km/hr. The traffic volume is low.
      • The accessible route to the site has a minimum width of 1200mm.
    • The main entrance into the site:

      • The entranceway is easy to navigate with no kerbs or changes in grade to manage. The surface of the drop off zone and entrance to the cave is made of small white pebble stone that is well compacted.
    • Main entrance doorways (this includes gates and turnstiles)

      • The entrance to the cave is through a rock shaped entrance. This leads into a foyer, and then on to a ramp which takes you to the main path through the cave.
  • Getting around within the site:

    • Communicating Accessibly:

      • There are guided tours available upon request.
      • Tours are provided in other languages
      • There are interpreters available on site.
    • The identified accessible route within the site:

      • The Ruakuri Cave is fully accessible. An impressive ramp leads the tour group down into the cave, and then through the cave. There are no steps along the path inside the cave. A wheelchair can negotiate this cave successfully and safely. The tour guide can safely guide their party through the cave safely and at a pace that allows everyone in the party to keep together and not be rushed. The guide can assist with access visitors through the cave and ensure everyone has a great experience.
      • The accessible route within the site has a minimum width of 1200mm.
      • You can access all facilities and services within from this accessible route.
      • Lighting levels on this accessible route offer good visibility and viewing.
      • The layout suggests a welcoming physical environment (e.g. mobile floor stands provide unimpeded travel, or outdoor environment surfaces are well maintained).
    • Fixed ramps within:

      • There is one fixed ramp at the entrance and exit to the Ruakuri Cave
      • Ramps have a handrail.
    • Sensory options:

      • The cave does not have artificial lighting inside the cave so visitors can enjoy the glowworms. The tour guide is trained to guide people through the cave safely, and will identify any potential obstacles. Just let the tour guide know if you are a little unsure and they will make the cave experience enjoyable. The cave is prone to echo due to natural waterways and sounds through the cave. If hearing is a concern, please let the tour guide know so they can manage this when explaining features in the cave.
    • Surfaces:

      • Inside the cave, the path is concrete to provide a secure, stable surface. Just bear in mind that the environment is a natural cave, so the path may be damp in some places. The caves are regularly maintained to minimise any slipping potential.
      • There are no accessible toilets at the Ruakuri Cave. Accessible toilets are available at the main visitor centre.
      • There are no accessible toilets at the Ruakuri Cave. Accessible toilets are available at the main visitor centre.
    • Designated Accessible Areas:

      • A small grass reserve is located to the left of the access road down to the Ruakuri Cave entrance. There is also places for mobility dogs to relieve themselves around the drop off zone. There is no public seating in this location.
      • The designated smoking area is accessible.
      • There is a grassed area for support animals (e.g. guide, hearing or mobility dogs).
  • Getting out safely:

      • The tour guides are fully trained and experienced at managing their tour group in an emergency. Regular training is provided so the guides can minimise the safety risks. The tour guides carry radio backup to keep in constant with the main visitor centre.
      • The emergency exits are accessible and hazard free.
      • There are audible fire alerting devices.
      • Assembly areas (e.g. evacuation point) are on the accessible route.

Parents

Silver

These are the features that the business provides to create a positive accessible experience for customers or visitors with young children.

  • Getting ready to go:

    • The website:

      • www.waitomo.com
      • Information on all caves at the Waitomo Caves is available on www.waitomo.com. Here you will find information on all caves as well as extra services such as Black Water Rafting. Videos of the Glowworm Cave and the Ruakuri Cave is available on each specific web page while images showing the caves are available for all caves. Information on pricing is available, with combo deals offered under the Deals tab. You can also book a Trilogy Tour through the website, which include Waitomo Caves, Hobbiton Movie Set, and Te Puia.
    • Brochures:

      • The brochures contain information on all facilities available within the Waitomo Glowworm Caves. Tour information is also included with times that the tours take, along with combo tour deal pricing. There are plenty of tourism websites that contain information and feedback on the Waitomo Caves. These include Trip Advisor, Expedia, Google Travel Guide, and is listed as one of the top things to do in New Zealand by Lonely Planet.
      • There are plenty of tourism websites that contain information and feedback on the Waitomo Caves. These include Trip Advisor, Expedia, Google Travel Guide, and is listed as one of the top things to do in New Zealand by Lonely Planet.
  • Arriving and Getting In:

    • Bus Stop:

      • There is no bus stop at the Ruakuri Cave. All tourist buses use the main visitor centre bus stop, with shuttle buses taking people from the visitor centre to the cave.
      • The bus stop is located on Tumutumu Road
      • The bus stop is for shuttle buses only
    • Car parking:

      • A car park is available on Tumutumu Road, approximately 3km from the visitor centre. A small carpark is available on the right-hand side, next to the access road to the Aranui Cave. A new, larger carpark has recently been constructed on the left-hand side.
    • Drop off/pick up zone:

      • The drop off zone is next to the entrance of the Ruakuri Cave. There is no formal space marked as a drop off zone, but there is space near the entrance and the vehicle can be left there if necessary.
      • The drop off/pick up zone is located within 200 metres of the organisation's entrance.
      • There is no shelter over the drop off/pick up zone.
    • Drop off/pick up zone signage:

      • Like carparking signage, there is currently no signage identifying the drop off zone for the Ruakuri Cave. At the Ruakuri Cave carpark, following the metal track down to the cave entrance. The drop off zone is at the bottom of the hill, next to the entrance.
      • There is no kerb between the carpark and the access raod down to the Ruakuri Cave.
    • The identified accessible route to the site:

      • To access the cave entrance from the carpark, use the metal access road. This has a steep grade (greater than 1 in 12), so if this is not possible to negotiate safely, you can drive down to the cave entrance and use the drop off zone. If you are using the new carpark on the left-hand side of the road, you can cross the road at either end of the carpark. Just be careful crossing the road as traffic other than cave visitors also use the road. The speed limit is 100km/hr. The traffic volume is low.
    • The main entrance into the site:

      • The entranceway is easy to navigate with no kerbs or changes in grade to manage. The surface of the drop off zone and entrance to the cave is made of small white pebble stone that is well compacted.
    • Main entrance doorways (this includes gates and turnstiles)

      • The entrance to the cave is through a rock shaped entrance. This leads into a foyer, and then on to a ramp which takes you to the main path through the cave.
  • Getting around within the site:

    • Communicating Accessibly:

      • There are guided tours available upon request.
      • Tours are provided in other languages
      • There are interpreters available on site.
    • The identified accessible route within the site:

      • The Ruakuri Cave is fully accessible. An impressive ramp leads the tour group down into the cave, and then through the cave. There are no steps along the path inside the cave. A wheelchair can negotiate this cave successfully and safely. The tour guide can safely guide their party through the cave safely and at a pace that allows everyone in the party to keep together and not be rushed. The guide can assist with access visitors through the cave and ensure everyone has a great experience.
      • The accessible route within the site has a minimum width of 1200mm.
      • You can access all facilities and services within from this accessible route.
      • Lighting levels on this accessible route offer good visibility and viewing.
      • The layout suggests a welcoming physical environment (e.g. mobile floor stands provide unimpeded travel, or outdoor environment surfaces are well maintained).
    • Fixed ramps within:

      • There is one fixed ramp at the entrance and exit to the Ruakuri Cave
      • Ramps have a handrail.
    • Sensory options:

      • The cave does not have artificial lighting inside the cave so visitors can enjoy the glowworms. The tour guide is trained to guide people through the cave safely, and will identify any potential obstacles. Just let the tour guide know if you are a little unsure and they will make the cave experience enjoyable. The cave is prone to echo due to natural waterways and sounds through the cave. If hearing is a concern, please let the tour guide know so they can manage this when explaining features in the cave.
    • Surfaces:

      • Inside the cave, the path is concrete to provide a secure, stable surface. Just bear in mind that the environment is a natural cave, so the path may be damp in some places. The caves are regularly maintained to minimise any slipping potential.
      • There are no accessible toilets at the Ruakuri Cave. Accessible toilets are available at the main visitor centre.
      • There are no accessible toilets at the Ruakuri Cave. Accessible toilets are available at the main visitor centre.
    • Designated Accessible Areas:

      • A small grass reserve is located to the left of the access road down to the Ruakuri Cave entrance. There is also places for mobility dogs to relieve themselves around the drop off zone. There is no public seating in this location.
      • The designated smoking area is accessible.
      • There is a grassed area for support animals (e.g. guide, hearing or mobility dogs).
  • Getting out safely:

      • The tour guides are fully trained and experienced at managing their tour group in an emergency. Regular training is provided so the guides can minimise the safety risks. The tour guides carry radio backup to keep in constant with the main visitor centre.
      • The emergency exits are accessible and hazard free.
      • There are audible fire alerting devices.
      • Assembly areas (e.g. evacuation point) are on the accessible route.

Learning & Intellectual

Bronze

These are the features that the business provides to create a positive accessible experience for customers or visitors with a learning or intellectual impairment.

  • Getting ready to go:

    • The website:

      • www.waitomo.com
      • Information on all caves at the Waitomo Caves is available on www.waitomo.com. Here you will find information on all caves as well as extra services such as Black Water Rafting. Videos of the Glowworm Cave and the Ruakuri Cave is available on each specific web page while images showing the caves are available for all caves. Information on pricing is available, with combo deals offered under the Deals tab. You can also book a Trilogy Tour through the website, which include Waitomo Caves, Hobbiton Movie Set, and Te Puia.
    • Brochures:

      • The brochures contain information on all facilities available within the Waitomo Glowworm Caves. Tour information is also included with times that the tours take, along with combo tour deal pricing. There are plenty of tourism websites that contain information and feedback on the Waitomo Caves. These include Trip Advisor, Expedia, Google Travel Guide, and is listed as one of the top things to do in New Zealand by Lonely Planet.
      • There are plenty of tourism websites that contain information and feedback on the Waitomo Caves. These include Trip Advisor, Expedia, Google Travel Guide, and is listed as one of the top things to do in New Zealand by Lonely Planet.
  • Arriving and Getting In:

    • Bus Stop:

      • There is no bus stop at the Ruakuri Cave. All tourist buses use the main visitor centre bus stop, with shuttle buses taking people from the visitor centre to the cave.
      • The bus stop is located on Tumutumu Road
      • The bus stop is for shuttle buses only
    • Car parking:

      • A car park is available on Tumutumu Road, approximately 3km from the visitor centre. A small carpark is available on the right-hand side, next to the access road to the Aranui Cave. A new, larger carpark has recently been constructed on the left-hand side.
    • Drop off/pick up zone:

      • The drop off zone is next to the entrance of the Ruakuri Cave. There is no formal space marked as a drop off zone, but there is space near the entrance and the vehicle can be left there if necessary.
      • The drop off/pick up zone is located within 200 metres of the organisation's entrance.
      • There is no shelter over the drop off/pick up zone.
    • Drop off/pick up zone signage:

      • Like carparking signage, there is currently no signage identifying the drop off zone for the Ruakuri Cave. At the Ruakuri Cave carpark, following the metal track down to the cave entrance. The drop off zone is at the bottom of the hill, next to the entrance.
      • There is no kerb between the carpark and the access raod down to the Ruakuri Cave.
    • The identified accessible route to the site:

      • To access the cave entrance from the carpark, use the metal access road. This has a steep grade (greater than 1 in 12), so if this is not possible to negotiate safely, you can drive down to the cave entrance and use the drop off zone. If you are using the new carpark on the left-hand side of the road, you can cross the road at either end of the carpark. Just be careful crossing the road as traffic other than cave visitors also use the road. The speed limit is 100km/hr. The traffic volume is low.
      • The accessible route to the site has a minimum width of 1200mm.
    • The main entrance into the site:

      • The entranceway is easy to navigate with no kerbs or changes in grade to manage. The surface of the drop off zone and entrance to the cave is made of small white pebble stone that is well compacted.
    • Main entrance doorways (this includes gates and turnstiles)

      • The entrance to the cave is through a rock shaped entrance. This leads into a foyer, and then on to a ramp which takes you to the main path through the cave.
      • The main entrance blends in with its surroundings.
  • Getting around within the site:

    • Communicating Accessibly:

      • There are guided tours available upon request.
      • Tours are provided in other languages
      • There are interpreters available on site.
      • There is information available on DVDs.
    • The identified accessible route within the site:

      • The Ruakuri Cave is fully accessible. An impressive ramp leads the tour group down into the cave, and then through the cave. There are no steps along the path inside the cave. A wheelchair can negotiate this cave successfully and safely. The tour guide can safely guide their party through the cave safely and at a pace that allows everyone in the party to keep together and not be rushed. The guide can assist with access visitors through the cave and ensure everyone has a great experience.
      • The accessible route within the site has a minimum width of 1200mm.
      • You can access all facilities and services within from this accessible route.
      • Lighting levels on this accessible route offer good visibility and viewing.
      • The layout suggests a welcoming physical environment (e.g. mobile floor stands provide unimpeded travel, or outdoor environment surfaces are well maintained).
    • Fixed ramps within:

      • There is one fixed ramp at the entrance and exit to the Ruakuri Cave
      • Ramps have a handrail.
    • Sensory options:

      • The cave does not have artificial lighting inside the cave so visitors can enjoy the glowworms. The tour guide is trained to guide people through the cave safely, and will identify any potential obstacles. Just let the tour guide know if you are a little unsure and they will make the cave experience enjoyable. The cave is prone to echo due to natural waterways and sounds through the cave. If hearing is a concern, please let the tour guide know so they can manage this when explaining features in the cave.
    • Surfaces:

      • Inside the cave, the path is concrete to provide a secure, stable surface. Just bear in mind that the environment is a natural cave, so the path may be damp in some places. The caves are regularly maintained to minimise any slipping potential.
      • There are no accessible toilets at the Ruakuri Cave. Accessible toilets are available at the main visitor centre.
      • There are no accessible toilets at the Ruakuri Cave. Accessible toilets are available at the main visitor centre.
    • Designated Accessible Areas:

      • A small grass reserve is located to the left of the access road down to the Ruakuri Cave entrance. There is also places for mobility dogs to relieve themselves around the drop off zone. There is no public seating in this location.
      • The designated smoking area is accessible.
      • There is a grassed area for support animals (e.g. guide, hearing or mobility dogs).
  • Getting out safely:

      • The tour guides are fully trained and experienced at managing their tour group in an emergency. Regular training is provided so the guides can minimise the safety risks. The tour guides carry radio backup to keep in constant with the main visitor centre.
      • The emergency exits are accessible and hazard free.
      • There are visual fire alerting devices.
      • There are audible fire alerting devices.
      • Assembly areas (e.g. evacuation point) are on the accessible route.