Breadcrumbs

Airforce Museum

Contact Information

Airforce Museum
45 Harvard Avenue, Wigram, Christchurch 8042
-43.546425,172.547584
Phone: +643 343 9532
Fax: +643 343 9533
www.airforcemuseum.co.nz

Accessibility Report

Summary

Bronze

The Air Force Museum of New Zealand offers an accessible environment for customers visiting. The museum is spacious and easily maneuverable for those using prams, wheelchairs, or walking aides. Public transport is located within 300 - 600 meters of the museum and with ample car parking available customers can drive or be dropped off comfortably. Entrance to the museum is free and guided tours are available at a reasonable rate, the route for these is accessible and these take place under the guide of a volunteer in small groups. The museum is currently working on an number of accessibility projects to boost access for all customers in the future.

View the full accessibility report for Airforce Museum.

Ratings by Access Group

The Be. Welcome Assessment rates the accessibility of the organisation in each of the following 5 access groups, as well as providing an overall rating:

Overall Rating
Bronze 70%
Vision
Silver 71%
Hearing
Bronze 69%
Mobility
Silver 71%
Parents
Silver 71%
Learning & Intellectual
Silver 72%

Vision

Silver

These are the features that the business provides to create a positive accessible experience for customers or visitors with a vision impairment.

  • Getting ready to go:

    • The website:

      • www.airforcemuseum.co.nz
      • Information on the accessible facilities is also outlined on this organisation's website.
      • The website of the Museum is generally easy to use with most images providing alternative text. At time of assesment access information can be found under Visiting > Services and Facilities.
    • Brochures:

      • There are different brochures available that cover different aspects of the museums attractions.
      • A more detailed or larger site map is available at the location or upon request.
  • Arriving and Getting In:

    • Bus Stop:

      • All bus stops are located 500 - 600 meters from the entrance to the Museum. The Corsair drive stops (stops 51502 and 51518, bus 100) are stops located in suburban streets if you prefer to avoid the hustle and bustle of Main South Road, they are also a shorter distance if you are able to enter using the side door entrance (One set of automatic and one set of manual doors). Stop 38925 is located on Main South Road and offers more frequent bus options from the central city bus exchange to the Museum. There is a bus stop located almost opposite the entrance to Harvard Avenue on Main South Road (stop 11977) for your return trip home although it is recommended pedestrians cross the road coming out of the museum and follow the footpath along to the corner of Main South road and Springs road where there is a signal crossing and you cross two roads to end up on the other side of Main South Road. Bus number 100 stops at these stops as well as the stops on Corsair Drive at the other end of Harvard Avenue. It is recommended that whichever bus route you choose if you are able to use the side door entrance you do so to avoid any carpark traffic. To plan your journey visit www.metroinfo.co.nz or phone 03 366 8855.
      • 38925, 51518, 11977, 51502
      • 80, Yellow, 100
    • Car parking:

      • There is accessible car parking.
      • There is no shelter over the accessible car parking.
    • Drop off/pick up zone:

      • The drop off/pick up zone is located within 200 metres of the organisation's entrance.
      • There is no shelter over the drop off/pick up zone.
    • Drop off/pick up zone signage:

      • There is plenty of space for drop off in front of the museum entrance (uncovered).
      • There is no further information on fixed ramps to the Museum.
    • The identified accessible route to the site:

      • There is plenty of space around the main entrance of the museum and it is all flat surfaces.
      • The accessible route to the site has a minimum width of 1200mm.
      • There are no tactile indicators installed to help navigate to the main entrance.
    • Main entrance doorways (this includes gates and turnstiles)

      • The entrance door swing allows for a 1200mm minimum clear space.
  • Getting around within the site:

    • Customer Service:

      • Staff and volunteers are friendly and willing to assist. There are five wheelchairs and one walking frame available for customers to utalise during their visit.
      • There are staff available to help with any access enquiries.
      • All support animals are welcomed on premises (e.g. guide, hearing or mobility dogs etc).
    • Communicating Accessibly:

      • There are guided tours available upon request.
      • Tours are only available in English.
      • There is information available on DVDs.
      • There is a loud speaker available to provide information.
    • Menus:

      • A large print menu is available on a TV screen in the cafe.
      • A large print menu is available upon request.
    • Pricing Information:

      • Price tags have large print.
    • The identified accessible route within the site:

      • Accessibility within the museum is generally good and free of obstacles.
      • The accessible route within the site has a minimum width of 1200mm.
      • Any permanently fixed objects are detectable by a person using a cane.
      • You can access all facilities and services within from this accessible route.
      • Lighting levels on this accessible route offer good visibility and viewing.
      • The layout suggests a welcoming physical environment (e.g. mobile floor stands provide unimpeded travel, or outdoor environment surfaces are well maintained).
    • Fixed ramps within:

      • 2
      • There are no handrails.
    • Signage within the site:

      • There is some signage throughout the museum site. All areas are accessible.
    • Sensory options:

      • Customers should be aware that the atrium of the museum has shiny tiles and natural light entering through the roof. This creates reflection in this area (although the cafe area has the same flooring the area is less reflective due to the roof and lighting).
    • Surfaces:

      • Customers should be aware that the atrium of the museum has shiny tiles and natural light entering through the roof. This creates reflection in this area (although the cafe area has the same flooring the area is less reflective due to the roof and lighting).
      • The floor surface covering is plain and clear.
      • Tactile indicators are not installed on the accessible route
    • Lifts:

      • The lift is located inside the atrium to the left of the gift shop.
      • All controls (i.e. landing controls, alarm and emergency telephone) are located within a reachable range.
    • Stairs or Steps:

      • Straight ahead in the atrium is a stair well to the first floor, there is also a stair well to the right of the atrium through the double doors.
      • There is a handrail located on at least one or both sides of the stairs.
    • Accessible Reception/ Counter / Ticket Sales

      • There is a counter located on the accessible route.
      • The counter is accessible and has a clear space of 1200mm x 1200mm in front.
      • There is a private room or quieter area available to use for communication or personal requirements.
      • EFTPOS terminals are reachable and usable.
      • There is a telephone available for the access customer to use.
    • Cafe/Restaurant/Bar Area:

      • The cafe/restaurant/bar area is on a single level.
      • There is a level accessible entry into the cafe/restaurant/bar area.
      • The entrance is clearly illuminated.
      • Tables of different heights are available.
      • Electronic payment devices (eg EFTPOS terminals) are reachable and usable for all access customers.
      • Hard flooring surfaces appear to have a slip resistant surface
      • The floor surface covering is plain and clear.
      • Natural and artificial lighting levels avoid glare and sudden, abrupt changes in intensity
      • There are reflective and polished surfaces.
      • The cafe is located inside the main, to the left of the atrium.
      • Staff are identifiable with a uniform or name badge.
    • Retail Shop:

      • Beside (inside) the main entrance
      • The shop is on a single level.
      • There is a level accessible entry into the shop.
      • Aisles have a minimum width of 1200mm to allow for pushchairs and mobility equipment.
      • Electronic payment devices (eg. EFTPOS terminals) are reachable and usable.
      • The floor surface covering in the shop is plain and clear.
      • Retail shop staff are easily identified by a name badge or uniform.
      • The retail shop is located inside the atrium to the left of the entrance counter.
    • Accessible Toilets:

      • inside the main entrance
      • All gender accessible toilets are in a self-contained compartment with full privacy.
      • Accessible toilets are distributed evenly throughout multi storey buildings.
      • The toilet seat lid can act as a back rest.
      • The toilet pan provides a stable base to transfer from.
      • The accessible toilet is a minimum of 1600mm wide x 1900mm long.
    • Places of assembly, entertainment and recreation:

      • Meeting rooms are on the accessible route.
      • Entertainment areas are on the accessible route.
      • Recreation areas are located on the accessible route.
      • There is no level access and floor space for wheelchair users to be seated with the general audience
      • There is direct access to an accessible toilet.
      • The presentation area or stage is accessible.
    • Designated Accessible Areas:

      • There is seating available in the entrance hall and in the air craft hall. Seating does not have arms.
      • There is a grassed area for support animals (e.g. guide, hearing or mobility dogs).
  • Getting out safely:

      • In the case of emergency staff are responsible for designated areas and all customers within the space. An evacuation chair is available onsite to assist any customer who is not able to use the stairs.
      • The emergency exits are accessible and hazard free.
      • All fire/smoke doors can stay open automatically during an emergency.
      • There are audible fire alerting devices.
      • Assembly areas (e.g. evacuation point) are on the accessible route.

Hearing

Bronze

These are the features that the business provides to create a positive accessible experience for customers or visitors who are Deaf or have a hearing impairment.

  • Getting ready to go:

    • The website:

      • www.airforcemuseum.co.nz
      • Information on the accessible facilities is also outlined on this organisation's website.
      • The website of the Museum is generally easy to use with most images providing alternative text. At time of assesment access information can be found under Visiting > Services and Facilities.
    • Brochures:

      • There are different brochures available that cover different aspects of the museums attractions.
      • A more detailed or larger site map is available at the location or upon request.
  • Arriving and Getting In:

    • Bus Stop:

      • All bus stops are located 500 - 600 meters from the entrance to the Museum. The Corsair drive stops (stops 51502 and 51518, bus 100) are stops located in suburban streets if you prefer to avoid the hustle and bustle of Main South Road, they are also a shorter distance if you are able to enter using the side door entrance (One set of automatic and one set of manual doors). Stop 38925 is located on Main South Road and offers more frequent bus options from the central city bus exchange to the Museum. There is a bus stop located almost opposite the entrance to Harvard Avenue on Main South Road (stop 11977) for your return trip home although it is recommended pedestrians cross the road coming out of the museum and follow the footpath along to the corner of Main South road and Springs road where there is a signal crossing and you cross two roads to end up on the other side of Main South Road. Bus number 100 stops at these stops as well as the stops on Corsair Drive at the other end of Harvard Avenue. It is recommended that whichever bus route you choose if you are able to use the side door entrance you do so to avoid any carpark traffic. To plan your journey visit www.metroinfo.co.nz or phone 03 366 8855.
      • 38925, 51518, 11977, 51502
      • 80, Yellow, 100
    • Drop off/pick up zone:

      • The drop off/pick up zone is located within 200 metres of the organisation's entrance.
      • There is no shelter over the drop off/pick up zone.
    • Drop off/pick up zone signage:

      • There is plenty of space for drop off in front of the museum entrance (uncovered).
      • There is no further information on fixed ramps to the Museum.
    • The identified accessible route to the site:

      • There is plenty of space around the main entrance of the museum and it is all flat surfaces.
    • Main entrance doorways (this includes gates and turnstiles)

  • Getting around within the site:

    • Customer Service:

      • Staff and volunteers are friendly and willing to assist. There are five wheelchairs and one walking frame available for customers to utalise during their visit.
      • There are staff available to help with any access enquiries.
      • All support animals are welcomed on premises (e.g. guide, hearing or mobility dogs etc).
    • Communicating Accessibly:

      • There are guided tours available upon request.
      • Tours are only available in English.
      • There is information available on DVDs.
      • Information can be sent out via email.
      • There is a loud speaker available to provide information.
    • Menus:

      • A large print menu is available on a TV screen in the cafe.
    • Pricing Information:

    • The identified accessible route within the site:

      • Accessibility within the museum is generally good and free of obstacles.
      • The accessible route within the site has a minimum width of 1200mm.
      • You can access all facilities and services within from this accessible route.
      • Lighting levels on this accessible route offer good visibility and viewing.
      • The layout suggests a welcoming physical environment (e.g. mobile floor stands provide unimpeded travel, or outdoor environment surfaces are well maintained).
    • Fixed ramps within:

      • There are no handrails.
    • Signage within the site:

      • There is some signage throughout the museum site. All areas are accessible.
    • Sensory options:

      • Customers should be aware that the atrium of the museum has shiny tiles and natural light entering through the roof. This creates reflection in this area (although the cafe area has the same flooring the area is less reflective due to the roof and lighting).
    • Surfaces:

      • Customers should be aware that the atrium of the museum has shiny tiles and natural light entering through the roof. This creates reflection in this area (although the cafe area has the same flooring the area is less reflective due to the roof and lighting).
    • Lifts:

      • The lift is located inside the atrium to the left of the gift shop.
      • All controls (i.e. landing controls, alarm and emergency telephone) are located within a reachable range.
    • Stairs or Steps:

      • Straight ahead in the atrium is a stair well to the first floor, there is also a stair well to the right of the atrium through the double doors.
      • There is a handrail located on at least one or both sides of the stairs.
    • Accessible Reception/ Counter / Ticket Sales

      • There is a counter located on the accessible route.
      • The counter is accessible and has a clear space of 1200mm x 1200mm in front.
      • There is a private room or quieter area available to use for communication or personal requirements.
      • EFTPOS terminals are reachable and usable.
      • There is a telephone available for the access customer to use.
    • Cafe/Restaurant/Bar Area:

      • The cafe/restaurant/bar area is on a single level.
      • There is a level accessible entry into the cafe/restaurant/bar area.
      • Electronic payment devices (eg EFTPOS terminals) are reachable and usable for all access customers.
      • Hard flooring surfaces appear to have a slip resistant surface
      • Natural and artificial lighting levels avoid glare and sudden, abrupt changes in intensity
      • There are reflective and polished surfaces.
      • Staff are identifiable with a uniform or name badge.
      • The cafe is located inside the main, to the left of the atrium.
    • Retail Shop:

      • Beside (inside) the main entrance
      • The shop is on a single level.
      • There is a level accessible entry into the shop.
      • Aisles have a minimum width of 1200mm to allow for pushchairs and mobility equipment.
      • Electronic payment devices (eg. EFTPOS terminals) are reachable and usable.
      • The retail shop is located inside the atrium to the left of the entrance counter.
      • Retail shop staff are easily identified by a name badge or uniform.
    • Accessible Toilets:

      • inside the main entrance
      • All gender accessible toilets are in a self-contained compartment with full privacy.
      • Accessible toilets are distributed evenly throughout multi storey buildings.
      • The toilet seat lid can act as a back rest.
      • The toilet pan provides a stable base to transfer from.
      • The accessible toilet is a minimum of 1600mm wide x 1900mm long.
    • Places of assembly, entertainment and recreation:

      • Meeting rooms are on the accessible route.
      • Entertainment areas are on the accessible route.
      • Recreation areas are located on the accessible route.
      • There is direct access to an accessible toilet.
      • The presentation area or stage is accessible.
    • Designated Accessible Areas:

      • There is seating available in the entrance hall and in the air craft hall. Seating does not have arms.
      • There is a grassed area for support animals (e.g. guide, hearing or mobility dogs).
  • Getting out safely:

      • In the case of emergency staff are responsible for designated areas and all customers within the space. An evacuation chair is available onsite to assist any customer who is not able to use the stairs.
      • The emergency exits are accessible and hazard free.
      • All fire/smoke doors can stay open automatically during an emergency.
      • There are audible fire alerting devices.
      • Assembly areas (e.g. evacuation point) are on the accessible route.

Mobility

Silver

These are the features that the business provides to create a positive accessible experience for customers or visitors with a mobility impairment.

  • Getting ready to go:

    • The website:

      • www.airforcemuseum.co.nz
      • Information on the accessible facilities is also outlined on this organisation's website.
      • The website of the Museum is generally easy to use with most images providing alternative text. At time of assesment access information can be found under Visiting > Services and Facilities.
    • Brochures:

      • There are different brochures available that cover different aspects of the museums attractions.
      • A more detailed or larger site map is available at the location or upon request.
  • Arriving and Getting In:

    • Bus Stop:

      • All bus stops are located 500 - 600 meters from the entrance to the Museum. The Corsair drive stops (stops 51502 and 51518, bus 100) are stops located in suburban streets if you prefer to avoid the hustle and bustle of Main South Road, they are also a shorter distance if you are able to enter using the side door entrance (One set of automatic and one set of manual doors). Stop 38925 is located on Main South Road and offers more frequent bus options from the central city bus exchange to the Museum. There is a bus stop located almost opposite the entrance to Harvard Avenue on Main South Road (stop 11977) for your return trip home although it is recommended pedestrians cross the road coming out of the museum and follow the footpath along to the corner of Main South road and Springs road where there is a signal crossing and you cross two roads to end up on the other side of Main South Road. Bus number 100 stops at these stops as well as the stops on Corsair Drive at the other end of Harvard Avenue. It is recommended that whichever bus route you choose if you are able to use the side door entrance you do so to avoid any carpark traffic. To plan your journey visit www.metroinfo.co.nz or phone 03 366 8855.
      • 38925, 51518, 11977, 51502
      • 80, Yellow, 100
    • Car parking:

      • There is accessible car parking.
      • There is no shelter over the accessible car parking.
    • Drop off/pick up zone:

      • The drop off/pick up zone is located within 200 metres of the organisation's entrance.
      • There is no shelter over the drop off/pick up zone.
    • Drop off/pick up zone signage:

      • There is plenty of space for drop off in front of the museum entrance (uncovered).
      • There is no further information on fixed ramps to the Museum.
    • The identified accessible route to the site:

      • There is plenty of space around the main entrance of the museum and it is all flat surfaces.
      • The accessible route to the site has a minimum width of 1200mm.
    • Main entrance doorways (this includes gates and turnstiles)

      • The entrance door swing allows for a 1200mm minimum clear space.
      • There is a 300mm side panel on hinged doors.
  • Getting around within the site:

    • Customer Service:

      • Staff and volunteers are friendly and willing to assist. There are five wheelchairs and one walking frame available for customers to utalise during their visit.
      • There are staff available to help with any access enquiries.
      • There are wheelchairs available.
      • There are five wheelchairs provided on site, please ask at the counter and a staff member will assist you.
      • There are walkers available.
      • There is one walker avaliable on site, please ask at the counter and a staff member will assist you.
      • All support animals are welcomed on premises (e.g. guide, hearing or mobility dogs etc).
    • Communicating Accessibly:

      • There are guided tours available upon request.
      • Tours are only available in English.
    • Menus:

      • A large print menu is available on a TV screen in the cafe.
    • Pricing Information:

    • The identified accessible route within the site:

      • Accessibility within the museum is generally good and free of obstacles.
      • The accessible route within the site has a minimum width of 1200mm.
      • You can access all facilities and services within from this accessible route.
      • Lighting levels on this accessible route offer good visibility and viewing.
      • The layout suggests a welcoming physical environment (e.g. mobile floor stands provide unimpeded travel, or outdoor environment surfaces are well maintained).
    • Fixed ramps within:

      • 2
      • There are no handrails.
    • Signage within the site:

      • There is some signage throughout the museum site. All areas are accessible.
    • Sensory options:

      • Customers should be aware that the atrium of the museum has shiny tiles and natural light entering through the roof. This creates reflection in this area (although the cafe area has the same flooring the area is less reflective due to the roof and lighting).
    • Surfaces:

      • Customers should be aware that the atrium of the museum has shiny tiles and natural light entering through the roof. This creates reflection in this area (although the cafe area has the same flooring the area is less reflective due to the roof and lighting).
      • Easy movement around the site due to short cut carpet pile.
    • Lifts:

      • The lift is located inside the atrium to the left of the gift shop.
      • All controls (i.e. landing controls, alarm and emergency telephone) are located within a reachable range.
    • Stairs or Steps:

      • Straight ahead in the atrium is a stair well to the first floor, there is also a stair well to the right of the atrium through the double doors.
      • There is a handrail located on at least one or both sides of the stairs.
    • Accessible Reception/ Counter / Ticket Sales

      • There is a counter located on the accessible route.
      • The counter is accessible and has a clear space of 1200mm x 1200mm in front.
      • There is no access space at the service or reception counter.
      • There is a private room or quieter area available to use for communication or personal requirements.
      • EFTPOS terminals are reachable and usable.
      • There is a telephone available for the access customer to use.
    • Cafe/Restaurant/Bar Area:

      • The cafe/restaurant/bar area is on a single level.
      • There is a level accessible entry into the cafe/restaurant/bar area.
      • Tables of different heights are available.
      • Self service items can be reached from a seated position
      • Electronic payment devices (eg EFTPOS terminals) are reachable and usable for all access customers.
      • Hard flooring surfaces appear to have a slip resistant surface
      • Natural and artificial lighting levels avoid glare and sudden, abrupt changes in intensity
      • There are reflective and polished surfaces.
      • The cafe is located inside the main, to the left of the atrium.
      • Staff are identifiable with a uniform or name badge.
    • Retail Shop:

      • Beside (inside) the main entrance
      • The shop is on a single level.
      • There is a level accessible entry into the shop.
      • Aisles have a minimum width of 1200mm to allow for pushchairs and mobility equipment.
      • Electronic payment devices (eg. EFTPOS terminals) are reachable and usable.
      • Easy movement around the shop due to short cut carpet pile.
      • Retail shop staff are easily identified by a name badge or uniform.
      • The retail shop is located inside the atrium to the left of the entrance counter.
    • Accessible Toilets:

      • inside the main entrance
      • All gender accessible toilets are in a self-contained compartment with full privacy.
      • Accessible toilets are distributed evenly throughout multi storey buildings.
      • The toilet seat lid can act as a back rest.
      • The toilet pan provides a stable base to transfer from.
      • The accessible toilet is a minimum of 1600mm wide x 1900mm long.
      • The washbasin is reachable from the toilet seat.
    • Places of assembly, entertainment and recreation:

      • Meeting rooms are on the accessible route.
      • Entertainment areas are on the accessible route.
      • Recreation areas are located on the accessible route.
      • There is no level access and floor space for wheelchair users to be seated with the general audience
      • There is direct access to an accessible toilet.
      • The presentation area or stage is accessible.
    • Designated Accessible Areas:

      • There is seating available in the entrance hall and in the air craft hall. Seating does not have arms.
      • There is a grassed area for support animals (e.g. guide, hearing or mobility dogs).
  • Getting out safely:

      • In the case of emergency staff are responsible for designated areas and all customers within the space. An evacuation chair is available onsite to assist any customer who is not able to use the stairs.
      • The emergency exits are accessible and hazard free.
      • All fire/smoke doors can stay open automatically during an emergency.
      • There are audible fire alerting devices.
      • Assembly areas (e.g. evacuation point) are on the accessible route.

Parents

Silver

These are the features that the business provides to create a positive accessible experience for customers or visitors with young children.

  • Getting ready to go:

    • The website:

      • www.airforcemuseum.co.nz
      • Information on the accessible facilities is also outlined on this organisation's website.
      • The website of the Museum is generally easy to use with most images providing alternative text. At time of assesment access information can be found under Visiting > Services and Facilities.
    • Brochures:

      • There are different brochures available that cover different aspects of the museums attractions.
      • A more detailed or larger site map is available at the location or upon request.
  • Arriving and Getting In:

    • Bus Stop:

      • All bus stops are located 500 - 600 meters from the entrance to the Museum. The Corsair drive stops (stops 51502 and 51518, bus 100) are stops located in suburban streets if you prefer to avoid the hustle and bustle of Main South Road, they are also a shorter distance if you are able to enter using the side door entrance (One set of automatic and one set of manual doors). Stop 38925 is located on Main South Road and offers more frequent bus options from the central city bus exchange to the Museum. There is a bus stop located almost opposite the entrance to Harvard Avenue on Main South Road (stop 11977) for your return trip home although it is recommended pedestrians cross the road coming out of the museum and follow the footpath along to the corner of Main South road and Springs road where there is a signal crossing and you cross two roads to end up on the other side of Main South Road. Bus number 100 stops at these stops as well as the stops on Corsair Drive at the other end of Harvard Avenue. It is recommended that whichever bus route you choose if you are able to use the side door entrance you do so to avoid any carpark traffic. To plan your journey visit www.metroinfo.co.nz or phone 03 366 8855.
      • 38925, 51518, 11977, 51502
      • 80, Yellow, 100
    • Drop off/pick up zone:

      • The drop off/pick up zone is located within 200 metres of the organisation's entrance.
      • There is no shelter over the drop off/pick up zone.
    • Drop off/pick up zone signage:

      • There is plenty of space for drop off in front of the museum entrance (uncovered).
      • There is no further information on fixed ramps to the Museum.
    • The identified accessible route to the site:

      • There is plenty of space around the main entrance of the museum and it is all flat surfaces.
    • Main entrance doorways (this includes gates and turnstiles)

      • The entrance door swing allows for a 1200mm minimum clear space.
      • There is a 300mm side panel on hinged doors.
  • Getting around within the site:

    • Customer Service:

      • Staff and volunteers are friendly and willing to assist. There are five wheelchairs and one walking frame available for customers to utalise during their visit.
      • There are staff available to help with any access enquiries.
      • There are wheelchairs available.
      • There are five wheelchairs provided on site, please ask at the counter and a staff member will assist you.
      • There are walkers available.
      • There is one walker avaliable on site, please ask at the counter and a staff member will assist you.
      • All support animals are welcomed on premises (e.g. guide, hearing or mobility dogs etc).
    • Communicating Accessibly:

      • There are guided tours available upon request.
      • Tours are only available in English.
    • Menus:

      • A large print menu is available on a TV screen in the cafe.
    • Pricing Information:

    • The identified accessible route within the site:

      • Accessibility within the museum is generally good and free of obstacles.
      • The accessible route within the site has a minimum width of 1200mm.
      • You can access all facilities and services within from this accessible route.
      • Lighting levels on this accessible route offer good visibility and viewing.
      • The layout suggests a welcoming physical environment (e.g. mobile floor stands provide unimpeded travel, or outdoor environment surfaces are well maintained).
    • Fixed ramps within:

      • 2
      • There are no handrails.
    • Signage within the site:

      • There is some signage throughout the museum site. All areas are accessible.
    • Sensory options:

      • Customers should be aware that the atrium of the museum has shiny tiles and natural light entering through the roof. This creates reflection in this area (although the cafe area has the same flooring the area is less reflective due to the roof and lighting).
    • Surfaces:

      • Customers should be aware that the atrium of the museum has shiny tiles and natural light entering through the roof. This creates reflection in this area (although the cafe area has the same flooring the area is less reflective due to the roof and lighting).
      • Easy movement around the site due to short cut carpet pile.
    • Lifts:

      • The lift is located inside the atrium to the left of the gift shop.
      • All controls (i.e. landing controls, alarm and emergency telephone) are located within a reachable range.
    • Stairs or Steps:

      • Straight ahead in the atrium is a stair well to the first floor, there is also a stair well to the right of the atrium through the double doors.
      • There is a handrail located on at least one or both sides of the stairs.
    • Accessible Reception/ Counter / Ticket Sales

      • There is a counter located on the accessible route.
      • The counter is accessible and has a clear space of 1200mm x 1200mm in front.
      • There is no access space at the service or reception counter.
      • There is a private room or quieter area available to use for communication or personal requirements.
      • EFTPOS terminals are reachable and usable.
      • There is a telephone available for the access customer to use.
    • Cafe/Restaurant/Bar Area:

      • The cafe/restaurant/bar area is on a single level.
      • There is a level accessible entry into the cafe/restaurant/bar area.
      • Tables of different heights are available.
      • Highchairs/booster seats are available for children.
      • Electronic payment devices (eg EFTPOS terminals) are reachable and usable for all access customers.
      • Hard flooring surfaces appear to have a slip resistant surface
      • Natural and artificial lighting levels avoid glare and sudden, abrupt changes in intensity
      • There are reflective and polished surfaces.
      • The cafe is located inside the main, to the left of the atrium.
      • Staff are identifiable with a uniform or name badge.
    • Retail Shop:

      • Beside (inside) the main entrance
      • The shop is on a single level.
      • There is a level accessible entry into the shop.
      • Aisles have a minimum width of 1200mm to allow for pushchairs and mobility equipment.
      • Electronic payment devices (eg. EFTPOS terminals) are reachable and usable.
      • Easy movement around the shop due to short cut carpet pile.
      • The retail shop is located inside the atrium to the left of the entrance counter.
      • Retail shop staff are easily identified by a name badge or uniform.
    • Accessible Toilets:

      • inside the main entrance
      • All gender accessible toilets are in a self-contained compartment with full privacy.
      • There is a baby change station or separate parent room available.
      • Accessible toilets are distributed evenly throughout multi storey buildings.
      • The toilet seat lid can act as a back rest.
      • The toilet pan provides a stable base to transfer from.
      • The accessible toilet is a minimum of 1600mm wide x 1900mm long.
    • Places of assembly, entertainment and recreation:

      • Meeting rooms are on the accessible route.
      • Entertainment areas are on the accessible route.
      • Recreation areas are located on the accessible route.
      • There is no level access and floor space for wheelchair users to be seated with the general audience
      • There is direct access to an accessible toilet.
      • The presentation area or stage is accessible.
    • Designated Accessible Areas:

      • There is seating available in the entrance hall and in the air craft hall. Seating does not have arms.
      • There is a grassed area for support animals (e.g. guide, hearing or mobility dogs).
  • Getting out safely:

      • In the case of emergency staff are responsible for designated areas and all customers within the space. An evacuation chair is available onsite to assist any customer who is not able to use the stairs.
      • The emergency exits are accessible and hazard free.
      • All fire/smoke doors can stay open automatically during an emergency.
      • There are audible fire alerting devices.
      • Assembly areas (e.g. evacuation point) are on the accessible route.

Learning & Intellectual

Silver

These are the features that the business provides to create a positive accessible experience for customers or visitors with a learning or intellectual impairment.

  • Getting ready to go:

    • The website:

      • www.airforcemuseum.co.nz
      • Information on the accessible facilities is also outlined on this organisation's website.
      • The website of the Museum is generally easy to use with most images providing alternative text. At time of assesment access information can be found under Visiting > Services and Facilities.
    • Brochures:

      • There are different brochures available that cover different aspects of the museums attractions.
      • A more detailed or larger site map is available at the location or upon request.
  • Arriving and Getting In:

    • Bus Stop:

      • All bus stops are located 500 - 600 meters from the entrance to the Museum. The Corsair drive stops (stops 51502 and 51518, bus 100) are stops located in suburban streets if you prefer to avoid the hustle and bustle of Main South Road, they are also a shorter distance if you are able to enter using the side door entrance (One set of automatic and one set of manual doors). Stop 38925 is located on Main South Road and offers more frequent bus options from the central city bus exchange to the Museum. There is a bus stop located almost opposite the entrance to Harvard Avenue on Main South Road (stop 11977) for your return trip home although it is recommended pedestrians cross the road coming out of the museum and follow the footpath along to the corner of Main South road and Springs road where there is a signal crossing and you cross two roads to end up on the other side of Main South Road. Bus number 100 stops at these stops as well as the stops on Corsair Drive at the other end of Harvard Avenue. It is recommended that whichever bus route you choose if you are able to use the side door entrance you do so to avoid any carpark traffic. To plan your journey visit www.metroinfo.co.nz or phone 03 366 8855.
      • 38925, 51518, 11977, 51502
      • 80, Yellow, 100
    • Drop off/pick up zone:

      • The drop off/pick up zone is located within 200 metres of the organisation's entrance.
      • There is no shelter over the drop off/pick up zone.
    • Drop off/pick up zone signage:

      • There is plenty of space for drop off in front of the museum entrance (uncovered).
      • There is no further information on fixed ramps to the Museum.
    • The identified accessible route to the site:

      • There is plenty of space around the main entrance of the museum and it is all flat surfaces.
      • The accessible route to the site has a minimum width of 1200mm.
    • Main entrance doorways (this includes gates and turnstiles)

      • The entrance door swing allows for a 1200mm minimum clear space.
  • Getting around within the site:

    • Customer Service:

      • Staff and volunteers are friendly and willing to assist. There are five wheelchairs and one walking frame available for customers to utalise during their visit.
      • There are staff available to help with any access enquiries.
      • All support animals are welcomed on premises (e.g. guide, hearing or mobility dogs etc).
    • Communicating Accessibly:

      • There are guided tours available upon request.
      • Tours are only available in English.
      • There is information available on DVDs.
    • Menus:

      • A large print menu is available on a TV screen in the cafe.
      • A large print menu is available upon request.
    • Pricing Information:

    • The identified accessible route within the site:

      • Accessibility within the museum is generally good and free of obstacles.
      • The accessible route within the site has a minimum width of 1200mm.
      • You can access all facilities and services within from this accessible route.
      • Lighting levels on this accessible route offer good visibility and viewing.
      • The layout suggests a welcoming physical environment (e.g. mobile floor stands provide unimpeded travel, or outdoor environment surfaces are well maintained).
    • Fixed ramps within:

      • 2
      • There are no handrails.
    • Signage within the site:

      • There is some signage throughout the museum site. All areas are accessible.
    • Sensory options:

      • Customers should be aware that the atrium of the museum has shiny tiles and natural light entering through the roof. This creates reflection in this area (although the cafe area has the same flooring the area is less reflective due to the roof and lighting).
    • Surfaces:

      • Customers should be aware that the atrium of the museum has shiny tiles and natural light entering through the roof. This creates reflection in this area (although the cafe area has the same flooring the area is less reflective due to the roof and lighting).
      • The floor surface covering is plain and clear.
    • Lifts:

      • The lift is located inside the atrium to the left of the gift shop.
      • All controls (i.e. landing controls, alarm and emergency telephone) are located within a reachable range.
    • Stairs or Steps:

      • Straight ahead in the atrium is a stair well to the first floor, there is also a stair well to the right of the atrium through the double doors.
      • There is a handrail located on at least one or both sides of the stairs.
    • Accessible Reception/ Counter / Ticket Sales

      • There is a counter located on the accessible route.
      • The counter is accessible and has a clear space of 1200mm x 1200mm in front.
      • There is a private room or quieter area available to use for communication or personal requirements.
      • EFTPOS terminals are reachable and usable.
      • There is a telephone available for the access customer to use.
    • Cafe/Restaurant/Bar Area:

      • The cafe/restaurant/bar area is on a single level.
      • There is a level accessible entry into the cafe/restaurant/bar area.
      • The entrance is clearly illuminated.
      • Tables of different heights are available.
      • Electronic payment devices (eg EFTPOS terminals) are reachable and usable for all access customers.
      • Hard flooring surfaces appear to have a slip resistant surface
      • The floor surface covering is plain and clear.
      • Natural and artificial lighting levels avoid glare and sudden, abrupt changes in intensity
      • There are reflective and polished surfaces.
      • The cafe is located inside the main, to the left of the atrium.
      • Staff are identifiable with a uniform or name badge.
    • Retail Shop:

      • Beside (inside) the main entrance
      • The shop is on a single level.
      • There is a level accessible entry into the shop.
      • Aisles have a minimum width of 1200mm to allow for pushchairs and mobility equipment.
      • Electronic payment devices (eg. EFTPOS terminals) are reachable and usable.
      • The floor surface covering in the shop is plain and clear.
      • The retail shop is located inside the atrium to the left of the entrance counter.
      • Retail shop staff are easily identified by a name badge or uniform.
    • Accessible Toilets:

      • inside the main entrance
      • All gender accessible toilets are in a self-contained compartment with full privacy.
      • Accessible toilets are distributed evenly throughout multi storey buildings.
      • The toilet seat lid can act as a back rest.
      • The toilet pan provides a stable base to transfer from.
      • The accessible toilet is a minimum of 1600mm wide x 1900mm long.
    • Places of assembly, entertainment and recreation:

      • Meeting rooms are on the accessible route.
      • Entertainment areas are on the accessible route.
      • Recreation areas are located on the accessible route.
      • There is no level access and floor space for wheelchair users to be seated with the general audience
      • There is direct access to an accessible toilet.
      • The presentation area or stage is accessible.
    • Designated Accessible Areas:

      • There is seating available in the entrance hall and in the air craft hall. Seating does not have arms.
      • There is a grassed area for support animals (e.g. guide, hearing or mobility dogs).
  • Getting out safely:

      • In the case of emergency staff are responsible for designated areas and all customers within the space. An evacuation chair is available onsite to assist any customer who is not able to use the stairs.
      • The emergency exits are accessible and hazard free.
      • All fire/smoke doors can stay open automatically during an emergency.
      • There are audible fire alerting devices.
      • Assembly areas (e.g. evacuation point) are on the accessible route.