Breadcrumbs

Museum of New Zealand Te Papa Tongarewa: Blood Earth and Fire

Contact Information

Museum of New Zealand Te Papa Tongarewa: Blood Earth and Fire
55 Cable Street, Wellington
-41.290502,174.781737
Phone: 04 381 7000
Fax: Not available
Email:
www.tepapa.govt.nz

Accessibility Report

Summary

Gold

Access is generally very easy throughout the museum with good parking and facilities for access visitors. The Blood, Earth and Fire exhibition is a smaller exhibition that details the transformation of Aotearoa New Zealand. It is located on level 3 which is accessed from the lifts on level 2 at the top of the entrance stairs or from the lift in the entrance foyer. Turn right at the entry to level 2 and the lifts are on the right. Staff at the information booth in the foyer will assist if needed. The access through the exhibition is flat and wide with one small ramp to view the giant squid. Some of the exhibition labels may be difficult to rad easily due to size and contrast.

View the full accessibility report for Museum of New Zealand Te Papa Tongarewa: Blood Earth and Fire.

Ratings by Access Group

The Be. Welcome Assessment rates the accessibility of the organisation in each of the following 5 access groups, as well as providing an overall rating:

Overall Rating
Gold 86%
Vision
Gold 87%
Hearing
Gold 88%
Mobility
Gold 89%
Parents
Gold 88%
Learning & Intellectual
Gold 89%

Vision

Gold

These are the features that the business provides to create a positive accessible experience for customers or visitors with a vision impairment.

  • Getting ready to go:

    • The website:

      • www.tepapa.govt.nz
      • Information on the accessible facilities is also outlined on this organisation's website.
      • The website is easy to navigate with good contrast and relevant captions for images. Information on accessible facilities is listed under Plan your tour > Services and Facilities > Accessibility. The website is currently being updated.
    • Brochures:

      • General brochures are available with information about the current exhibitions on site. There is also a detailed site map that can be obtained from the information desk on level 2. This notes all accessible toilets, lifts and stairs as well as the location of the cafes and retail stores.
      • A more detailed or larger site map is available at the location or upon request.
      • Signage on the outside of the building is easily seen.
  • Arriving and Getting In:

    • Bus Stop:

      • The closest bus stops to Te Papa are on Courtenay Place, in front of Reading Courtenay Central if coming from the west or in front of St James Theatre if coming from the east. It is five minutes to Te Papa, heading towards the waterfront along Taranaki Street. There are two intersections, one with a number of roads converging.
      • The nearest bus stops are 5514 from the west and 5002 from the east.
      • The buses which use these stops are: 3, 13, 14, 20, 22, 23, 24, 43, 44 and The Airport Flyer.
      • There is seating and shelter at the bus stop.
    • Car parking:

      • There are five accessible car parks in the Te Papa parking area, two uncovered parks just inside the entrance on the left and three covered parks inside the main car park, also on the left.
      • There is accessible car parking.
      • The accessible parking is easy to find and well sign posted.
      • There is shelter over the accessible car parking.
    • Drop off/pick up zone:

      • There is an uncovered drop off zone outside Te Papa on Cable Street less than 50 meters to the main entrance, with an easily accessed kerb cut. Guests can be dropped off inside the main covered car park if the weather is bad, which is less than 50 meters to the main entrance.
      • The drop off/pick up zone is located within 200 metres of the organisation's entrance.
      • There is shelter over the drop off/pick up zone.
      • There is a kerb curb cut to the pavement or the environment is level.
    • Drop off/pick up zone signage:

      • Follow the signage indicating "P" to the drop off zone.
      • The drop off/pick up zone is easy to find and well sign posted.
    • Kerb Side:

      • Kerbside is flat with no obstructions.
      • There is a kerb ramp for changes in level between the car park and footpath.
    • The identified accessible route to the site:

      • The route to Te Papa is easily identified from Cable Street, and is clear of obstructions.
      • The accessible route to the site has a minimum width of 1200mm.
      • There are no tactile indicators installed to help navigate to the main entrance.
    • The main entrance into the site:

      • The main entrance is on the Ground level.
    • Main entrance signage:

      • The main entrance is clearly identified off the precinct and from the car parking area with good signage.
    • Main entrance doorways (this includes gates and turnstiles)

      • The automated doors at the entrance make accessing Te Papa easy.
      • Ramps exist for thresholds greater than 20mm.
  • Getting around within the site:

    • Customer Service:

      • The staff are very helpful and willing to ensure your experience at Te Papa is great.
      • There are staff available to help with any access enquiries.
      • All support animals are welcomed on premises (e.g. guide, hearing or mobility dogs etc).
    • Communicating Accessibly:

      • There are guided tours available upon request.
      • Tours are provided in other languages
      • There are interpreters available on site.
      • There are 17 different languages spoken by staff on the host team.
    • The identified accessible route within the site:

      • The route through the exhibition is flat and it is easy to move around the exhibits. The lighting does vary in places and some access visitors may find it difficult to see all detail in these areas.
      • The accessible route within the site has a minimum width of 1200mm.
      • Any permanently fixed objects are detectable by a person using a cane.
      • You can access all facilities and services within from this accessible route.
      • Lighting levels of this accessible route impact on visibility and viewing quality.
      • The layout suggests a welcoming physical environment (e.g. mobile floor stands provide unimpeded travel, or outdoor environment surfaces are well maintained).
    • Fixed ramps within:

      • There is a small ramp installed by the colossal squid to allow viewing for people of small stature and wheelchair users.
      • Ramps have a handrail.
    • Signage within the site:

      • Signage and the narratives are legible and generally easily read.
    • Sensory options:

      • The lighting levels vary. Some of the interactive buttons are difficult to see with reflected light causing visibility issues.
    • Surfaces:

      • Ground surfaces are all firm and stable.
      • The floor surface covering is plain and clear.
      • Tactile indicators are not installed on the accessible route
    • Lifts:

      • Take the lift to level 3 to this exhibition. The entrance is directly in front of you across the foyer when you exit the lift.
      • All controls (i.e. landing controls, alarm and emergency telephone) are located within a reachable range.
      • Stairs are wide and have continuous handrails with slip resistant nosing.
      • A telephone is available in the downstairs foyer along with an accessible ATM. The information desk is on level 2 and is accessed via the lift in the foyer and down the short access way or the stairs directly in front of the main entrance.
    • Cafe/Restaurant/Bar Area:

      • These premises are licensed.
      • There is an accessible outdoor area.
      • The cafe/restaurant/bar area is on a single level.
      • There is a level accessible entry into the cafe/restaurant/bar area.
      • The entrance is clearly illuminated.
      • Tables of different heights are available.
      • "There is at least one access space at the service or reception counter.
      • Electronic payment devices (eg EFTPOS terminals) are reachable and usable for all access customers.
      • Hard flooring surfaces appear to have a slip resistant surface
      • The floor surface covering is plain and clear.
      • Natural and artificial lighting levels avoid glare and sudden, abrupt changes in intensity
      • Reflective and polished surfaces are minimised.
      • There is a cafe on the ground floor and a coffee shop on level four with a good variety of food choices. The coffee shop on level four has a range of table heights and some seats with arm and back rests but these are quite low. Both areas have easily readable pricing however those on level four can be affected by glare from the cabinet lighting.
      • Staff are identifiable with a uniform or name badge.
    • Cafe/Restaurant/Bar Accessible Toilet:

      • The cafe on the ground floor has an accessible toilet. The bowl is lower than the recommended height at 440cm only. The sliding door is a little hard to operate.
      • The accessible toilet is located in the cafe area on the right as you enter.
      • All gender accessible toilets for the cafe/restaurant/bar are in a self-contained compartment with full privacy.
      • All gender accessible toilets are located so access is not via an area restricted to one sex.
      • The toilet pan offers a stable base to transfer from.
      • The accessible toilet is a minimum of 1600mm wide x 1900mm long.
      • The staff at the retail shop are very helpful and always on hand to assist with any queries. The layout is good with displays easily seen and accessed.A current staff member is able to use NZSL.
    • Accessible Toilets:

      • A gender accessible toilet is located on this level to the left of the lifts.
      • A unisex toilet is available on level 3.
      • All gender accessible toilets are in a self-contained compartment with full privacy.
      • Accessible toilets are distributed evenly throughout multi storey buildings.
      • The toilet seat lid can act as a back rest.
      • The toilet pan provides a stable base to transfer from.
      • The accessible toilet is a minimum of 1600mm wide x 1900mm long.
      • Meeting rooms available are well set up to cater for access customers.
  • Getting out safely:

      • Staff are trained to ensure all access visitors are assisted to evacuate the building safely if required. An evacuation chair is on site to assist where stairs are needed to be used.
      • The emergency exits are accessible and hazard free.
      • There are audible fire alerting devices.
      • Assembly areas (e.g. evacuation point) are on the accessible route.

Hearing

Gold

These are the features that the business provides to create a positive accessible experience for customers or visitors who are Deaf or have a hearing impairment.

  • Getting ready to go:

    • The website:

      • www.tepapa.govt.nz
      • Information on the accessible facilities is also outlined on this organisation's website.
      • The website is easy to navigate with good contrast and relevant captions for images. Information on accessible facilities is listed under Plan your tour > Services and Facilities > Accessibility. The website is currently being updated.
    • Brochures:

      • General brochures are available with information about the current exhibitions on site. There is also a detailed site map that can be obtained from the information desk on level 2. This notes all accessible toilets, lifts and stairs as well as the location of the cafes and retail stores.
      • A more detailed or larger site map is available at the location or upon request.
      • Signage on the outside of the building is easily seen.
  • Arriving and Getting In:

    • Bus Stop:

      • The closest bus stops to Te Papa are on Courtenay Place, in front of Reading Courtenay Central if coming from the west or in front of St James Theatre if coming from the east. It is five minutes to Te Papa, heading towards the waterfront along Taranaki Street. There are two intersections, one with a number of roads converging.
      • The nearest bus stops are 5514 from the west and 5002 from the east.
      • The buses which use these stops are: 3, 13, 14, 20, 22, 23, 24, 43, 44 and The Airport Flyer.
      • There is seating and shelter at the bus stop.
    • Car parking:

      • There are five accessible car parks in the Te Papa parking area, two uncovered parks just inside the entrance on the left and three covered parks inside the main car park, also on the left.
    • Drop off/pick up zone:

      • There is an uncovered drop off zone outside Te Papa on Cable Street less than 50 meters to the main entrance, with an easily accessed kerb cut. Guests can be dropped off inside the main covered car park if the weather is bad, which is less than 50 meters to the main entrance.
      • The drop off/pick up zone is located within 200 metres of the organisation's entrance.
      • There is shelter over the drop off/pick up zone.
      • There is a kerb curb cut to the pavement or the environment is level.
    • Drop off/pick up zone signage:

      • Follow the signage indicating "P" to the drop off zone.
      • The drop off/pick up zone is easy to find and well sign posted.
    • Kerb Side:

      • Kerbside is flat with no obstructions.
    • The identified accessible route to the site:

      • The route to Te Papa is easily identified from Cable Street, and is clear of obstructions.
    • The main entrance into the site:

      • The main entrance is on the Ground level.
    • Main entrance signage:

      • The main entrance is clearly identified off the precinct and from the car parking area with good signage.
    • Main entrance doorways (this includes gates and turnstiles)

      • The automated doors at the entrance make accessing Te Papa easy.
      • Ramps exist for thresholds greater than 20mm.
  • Getting around within the site:

    • Customer Service:

      • The staff are very helpful and willing to ensure your experience at Te Papa is great.
      • There are staff available to help with any access enquiries.
      • All support animals are welcomed on premises (e.g. guide, hearing or mobility dogs etc).
    • Communicating Accessibly:

      • There are guided tours available upon request.
      • Tours are provided in other languages
      • There are interpreters available on site.
      • There are 17 different languages spoken by staff on the host team.
    • The identified accessible route within the site:

      • The route through the exhibition is flat and it is easy to move around the exhibits. The lighting does vary in places and some access visitors may find it difficult to see all detail in these areas.
      • The accessible route within the site has a minimum width of 1200mm.
      • You can access all facilities and services within from this accessible route.
      • Lighting levels of this accessible route impact on visibility and viewing quality.
      • The layout suggests a welcoming physical environment (e.g. mobile floor stands provide unimpeded travel, or outdoor environment surfaces are well maintained).
    • Fixed ramps within:

      • Ramps have a handrail.
    • Signage within the site:

      • Signage and the narratives are legible and generally easily read.
    • Sensory options:

      • The lighting levels vary. Some of the interactive buttons are difficult to see with reflected light causing visibility issues.
    • Surfaces:

      • Ground surfaces are all firm and stable.
    • Lifts:

      • Take the lift to level 3 to this exhibition. The entrance is directly in front of you across the foyer when you exit the lift.
      • All controls (i.e. landing controls, alarm and emergency telephone) are located within a reachable range.
      • Stairs are wide and have continuous handrails with slip resistant nosing.
      • A telephone is available in the downstairs foyer along with an accessible ATM. The information desk is on level 2 and is accessed via the lift in the foyer and down the short access way or the stairs directly in front of the main entrance.
    • Cafe/Restaurant/Bar Area:

      • These premises are licensed.
      • There is an accessible outdoor area.
      • The cafe/restaurant/bar area is on a single level.
      • There is a level accessible entry into the cafe/restaurant/bar area.
      • "There is at least one access space at the service or reception counter.
      • Electronic payment devices (eg EFTPOS terminals) are reachable and usable for all access customers.
      • Hard flooring surfaces appear to have a slip resistant surface
      • Natural and artificial lighting levels avoid glare and sudden, abrupt changes in intensity
      • Reflective and polished surfaces are minimised.
      • Staff are identifiable with a uniform or name badge.
      • There is a cafe on the ground floor and a coffee shop on level four with a good variety of food choices. The coffee shop on level four has a range of table heights and some seats with arm and back rests but these are quite low. Both areas have easily readable pricing however those on level four can be affected by glare from the cabinet lighting.
    • Cafe/Restaurant/Bar Accessible Toilet:

      • The cafe on the ground floor has an accessible toilet. The bowl is lower than the recommended height at 440cm only. The sliding door is a little hard to operate.
      • The accessible toilet is located in the cafe area on the right as you enter.
      • All gender accessible toilets for the cafe/restaurant/bar are in a self-contained compartment with full privacy.
      • All gender accessible toilets are located so access is not via an area restricted to one sex.
      • The toilet pan offers a stable base to transfer from.
      • The accessible toilet is a minimum of 1600mm wide x 1900mm long.
      • The staff at the retail shop are very helpful and always on hand to assist with any queries. The layout is good with displays easily seen and accessed.A current staff member is able to use NZSL.
    • Accessible Toilets:

      • A gender accessible toilet is located on this level to the left of the lifts.
      • A unisex toilet is available on level 3.
      • All gender accessible toilets are in a self-contained compartment with full privacy.
      • Accessible toilets are distributed evenly throughout multi storey buildings.
      • The toilet seat lid can act as a back rest.
      • The toilet pan provides a stable base to transfer from.
      • The accessible toilet is a minimum of 1600mm wide x 1900mm long.
      • Meeting rooms available are well set up to cater for access customers.
  • Getting out safely:

      • Staff are trained to ensure all access visitors are assisted to evacuate the building safely if required. An evacuation chair is on site to assist where stairs are needed to be used.
      • The emergency exits are accessible and hazard free.
      • There are audible fire alerting devices.
      • Assembly areas (e.g. evacuation point) are on the accessible route.

Mobility

Gold

These are the features that the business provides to create a positive accessible experience for customers or visitors with a mobility impairment.

  • Getting ready to go:

    • The website:

      • www.tepapa.govt.nz
      • Information on the accessible facilities is also outlined on this organisation's website.
      • The website is easy to navigate with good contrast and relevant captions for images. Information on accessible facilities is listed under Plan your tour > Services and Facilities > Accessibility. The website is currently being updated.
    • Brochures:

      • General brochures are available with information about the current exhibitions on site. There is also a detailed site map that can be obtained from the information desk on level 2. This notes all accessible toilets, lifts and stairs as well as the location of the cafes and retail stores.
      • A more detailed or larger site map is available at the location or upon request.
      • Signage on the outside of the building is easily seen.
  • Arriving and Getting In:

    • Bus Stop:

      • The closest bus stops to Te Papa are on Courtenay Place, in front of Reading Courtenay Central if coming from the west or in front of St James Theatre if coming from the east. It is five minutes to Te Papa, heading towards the waterfront along Taranaki Street. There are two intersections, one with a number of roads converging.
      • The nearest bus stops are 5514 from the west and 5002 from the east.
      • The buses which use these stops are: 3, 13, 14, 20, 22, 23, 24, 43, 44 and The Airport Flyer.
      • There is seating and shelter at the bus stop.
    • Car parking:

      • There are five accessible car parks in the Te Papa parking area, two uncovered parks just inside the entrance on the left and three covered parks inside the main car park, also on the left.
      • There is accessible car parking.
      • The accessible parking is easy to find and well sign posted.
      • There is shelter over the accessible car parking.
    • Drop off/pick up zone:

      • There is an uncovered drop off zone outside Te Papa on Cable Street less than 50 meters to the main entrance, with an easily accessed kerb cut. Guests can be dropped off inside the main covered car park if the weather is bad, which is less than 50 meters to the main entrance.
      • The drop off/pick up zone is located within 200 metres of the organisation's entrance.
      • There is shelter over the drop off/pick up zone.
      • There is a kerb curb cut to the pavement or the environment is level.
    • Drop off/pick up zone signage:

      • Follow the signage indicating "P" to the drop off zone.
      • The drop off/pick up zone is easy to find and well sign posted.
    • Kerb Side:

      • Kerbside is flat with no obstructions.
      • There is a kerb ramp for changes in level between the car park and footpath.
    • The identified accessible route to the site:

      • The route to Te Papa is easily identified from Cable Street, and is clear of obstructions.
      • The accessible route to the site has a minimum width of 1200mm.
    • The main entrance into the site:

      • The main entrance is on the Ground level.
    • Main entrance signage:

      • The main entrance is clearly identified off the precinct and from the car parking area with good signage.
    • Main entrance doorways (this includes gates and turnstiles)

      • The automated doors at the entrance make accessing Te Papa easy.
      • Ramps exist for thresholds greater than 20mm.
  • Getting around within the site:

    • Customer Service:

      • The staff are very helpful and willing to ensure your experience at Te Papa is great.
      • There are staff available to help with any access enquiries.
      • There are wheelchairs available.
      • There are 6 wheelchairs which are all in good condition.
      • There are scooters available.
      • There is 1 mobility scooter - supplied by Wellington City Council.
      • All support animals are welcomed on premises (e.g. guide, hearing or mobility dogs etc).
    • Communicating Accessibly:

      • There are guided tours available upon request.
      • Tours are provided in other languages
      • There are interpreters available on site.
      • There are 17 different languages spoken by staff on the host team.
    • The identified accessible route within the site:

      • The route through the exhibition is flat and it is easy to move around the exhibits. The lighting does vary in places and some access visitors may find it difficult to see all detail in these areas.
      • The accessible route within the site has a minimum width of 1200mm.
      • You can access all facilities and services within from this accessible route.
      • Lighting levels of this accessible route impact on visibility and viewing quality.
      • The layout suggests a welcoming physical environment (e.g. mobile floor stands provide unimpeded travel, or outdoor environment surfaces are well maintained).
    • Fixed ramps within:

      • There is a small ramp installed by the colossal squid to allow viewing for people of small stature and wheelchair users.
      • Ramps have a handrail.
    • Signage within the site:

      • Signage and the narratives are legible and generally easily read.
    • Sensory options:

      • The lighting levels vary. Some of the interactive buttons are difficult to see with reflected light causing visibility issues.
    • Surfaces:

      • Ground surfaces are all firm and stable.
      • Easy movement around the site due to short cut carpet pile.
    • Lifts:

      • Take the lift to level 3 to this exhibition. The entrance is directly in front of you across the foyer when you exit the lift.
      • All controls (i.e. landing controls, alarm and emergency telephone) are located within a reachable range.
      • Stairs are wide and have continuous handrails with slip resistant nosing.
      • A telephone is available in the downstairs foyer along with an accessible ATM. The information desk is on level 2 and is accessed via the lift in the foyer and down the short access way or the stairs directly in front of the main entrance.
    • Cafe/Restaurant/Bar Area:

      • These premises are licensed.
      • There is an accessible outdoor area.
      • The cafe/restaurant/bar area is on a single level.
      • There is a level accessible entry into the cafe/restaurant/bar area.
      • Tables of different heights are available.
      • "There is at least one access space at the service or reception counter.
      • Self service items can be reached from a seated position
      • There is a service bench running the full length of the self servery to the checkout.
      • Electronic payment devices (eg EFTPOS terminals) are reachable and usable for all access customers.
      • Hard flooring surfaces appear to have a slip resistant surface
      • Natural and artificial lighting levels avoid glare and sudden, abrupt changes in intensity
      • Reflective and polished surfaces are minimised.
      • Staff are identifiable with a uniform or name badge.
      • There is a cafe on the ground floor and a coffee shop on level four with a good variety of food choices. The coffee shop on level four has a range of table heights and some seats with arm and back rests but these are quite low. Both areas have easily readable pricing however those on level four can be affected by glare from the cabinet lighting.
    • Cafe/Restaurant/Bar Accessible Toilet:

      • The cafe on the ground floor has an accessible toilet. The bowl is lower than the recommended height at 440cm only. The sliding door is a little hard to operate.
      • The accessible toilet is located in the cafe area on the right as you enter.
      • All gender accessible toilets for the cafe/restaurant/bar are in a self-contained compartment with full privacy.
      • All gender accessible toilets are located so access is not via an area restricted to one sex.
      • The toilet pan offers a stable base to transfer from.
      • The accessible toilet is a minimum of 1600mm wide x 1900mm long.
      • The washbasin is reachable from the toilet seat.
      • The staff at the retail shop are very helpful and always on hand to assist with any queries. The layout is good with displays easily seen and accessed.A current staff member is able to use NZSL.
    • Accessible Toilets:

      • A gender accessible toilet is located on this level to the left of the lifts.
      • A unisex toilet is available on level 3.
      • All gender accessible toilets are in a self-contained compartment with full privacy.
      • Accessible toilets are distributed evenly throughout multi storey buildings.
      • The toilet seat lid can act as a back rest.
      • The toilet pan provides a stable base to transfer from.
      • The accessible toilet is a minimum of 1600mm wide x 1900mm long.
      • The washbasin is reachable from the toilet seat.
      • Meeting rooms available are well set up to cater for access customers.
  • Getting out safely:

      • Staff are trained to ensure all access visitors are assisted to evacuate the building safely if required. An evacuation chair is on site to assist where stairs are needed to be used.
      • The emergency exits are accessible and hazard free.
      • There are audible fire alerting devices.
      • Assembly areas (e.g. evacuation point) are on the accessible route.

Parents

Gold

These are the features that the business provides to create a positive accessible experience for customers or visitors with young children.

  • Getting ready to go:

    • The website:

      • www.tepapa.govt.nz
      • Information on the accessible facilities is also outlined on this organisation's website.
      • The website is easy to navigate with good contrast and relevant captions for images. Information on accessible facilities is listed under Plan your tour > Services and Facilities > Accessibility. The website is currently being updated.
    • Brochures:

      • General brochures are available with information about the current exhibitions on site. There is also a detailed site map that can be obtained from the information desk on level 2. This notes all accessible toilets, lifts and stairs as well as the location of the cafes and retail stores.
      • A more detailed or larger site map is available at the location or upon request.
      • Signage on the outside of the building is easily seen.
  • Arriving and Getting In:

    • Bus Stop:

      • The closest bus stops to Te Papa are on Courtenay Place, in front of Reading Courtenay Central if coming from the west or in front of St James Theatre if coming from the east. It is five minutes to Te Papa, heading towards the waterfront along Taranaki Street. There are two intersections, one with a number of roads converging.
      • The nearest bus stops are 5514 from the west and 5002 from the east.
      • The buses which use these stops are: 3, 13, 14, 20, 22, 23, 24, 43, 44 and The Airport Flyer.
      • There is seating and shelter at the bus stop.
    • Car parking:

      • There are five accessible car parks in the Te Papa parking area, two uncovered parks just inside the entrance on the left and three covered parks inside the main car park, also on the left.
      • There are no dedicated parent car parks.
    • Drop off/pick up zone:

      • There is an uncovered drop off zone outside Te Papa on Cable Street less than 50 meters to the main entrance, with an easily accessed kerb cut. Guests can be dropped off inside the main covered car park if the weather is bad, which is less than 50 meters to the main entrance.
      • The drop off/pick up zone is located within 200 metres of the organisation's entrance.
      • There is shelter over the drop off/pick up zone.
      • There is a kerb curb cut to the pavement or the environment is level.
    • Drop off/pick up zone signage:

      • Follow the signage indicating "P" to the drop off zone.
      • The drop off/pick up zone is easy to find and well sign posted.
    • Kerb Side:

      • Kerbside is flat with no obstructions.
      • There is a kerb ramp for changes in level between the car park and footpath.
    • The identified accessible route to the site:

      • The route to Te Papa is easily identified from Cable Street, and is clear of obstructions.
    • The main entrance into the site:

      • The main entrance is on the Ground level.
    • Main entrance signage:

      • The main entrance is clearly identified off the precinct and from the car parking area with good signage.
    • Main entrance doorways (this includes gates and turnstiles)

      • The automated doors at the entrance make accessing Te Papa easy.
      • Ramps exist for thresholds greater than 20mm.
  • Getting around within the site:

    • Customer Service:

      • The staff are very helpful and willing to ensure your experience at Te Papa is great.
      • There are staff available to help with any access enquiries.
      • There are wheelchairs available.
      • There are 6 wheelchairs which are all in good condition.
      • There are scooters available.
      • There is 1 mobility scooter - supplied by Wellington City Council.
      • All support animals are welcomed on premises (e.g. guide, hearing or mobility dogs etc).
    • Communicating Accessibly:

      • There are guided tours available upon request.
      • Tours are provided in other languages
      • There are interpreters available on site.
      • There are 17 different languages spoken by staff on the host team.
    • The identified accessible route within the site:

      • The route through the exhibition is flat and it is easy to move around the exhibits. The lighting does vary in places and some access visitors may find it difficult to see all detail in these areas.
      • The accessible route within the site has a minimum width of 1200mm.
      • You can access all facilities and services within from this accessible route.
      • Lighting levels of this accessible route impact on visibility and viewing quality.
      • The layout suggests a welcoming physical environment (e.g. mobile floor stands provide unimpeded travel, or outdoor environment surfaces are well maintained).
    • Fixed ramps within:

      • There is a small ramp installed by the colossal squid to allow viewing for people of small stature and wheelchair users.
      • Ramps have a handrail.
    • Signage within the site:

      • Signage and the narratives are legible and generally easily read.
    • Sensory options:

      • The lighting levels vary. Some of the interactive buttons are difficult to see with reflected light causing visibility issues.
    • Surfaces:

      • Ground surfaces are all firm and stable.
      • Easy movement around the site due to short cut carpet pile.
    • Lifts:

      • Take the lift to level 3 to this exhibition. The entrance is directly in front of you across the foyer when you exit the lift.
      • All controls (i.e. landing controls, alarm and emergency telephone) are located within a reachable range.
      • Stairs are wide and have continuous handrails with slip resistant nosing.
      • A telephone is available in the downstairs foyer along with an accessible ATM. The information desk is on level 2 and is accessed via the lift in the foyer and down the short access way or the stairs directly in front of the main entrance.
    • Cafe/Restaurant/Bar Area:

      • These premises are licensed.
      • There is an accessible outdoor area.
      • The cafe/restaurant/bar area is on a single level.
      • There is a level accessible entry into the cafe/restaurant/bar area.
      • Tables of different heights are available.
      • "There is at least one access space at the service or reception counter.
      • There is a service bench running the full length of the self servery to the checkout.
      • Electronic payment devices (eg EFTPOS terminals) are reachable and usable for all access customers.
      • Hard flooring surfaces appear to have a slip resistant surface
      • Natural and artificial lighting levels avoid glare and sudden, abrupt changes in intensity
      • Reflective and polished surfaces are minimised.
      • Staff are identifiable with a uniform or name badge.
      • There is a cafe on the ground floor and a coffee shop on level four with a good variety of food choices. The coffee shop on level four has a range of table heights and some seats with arm and back rests but these are quite low. Both areas have easily readable pricing however those on level four can be affected by glare from the cabinet lighting.
    • Cafe/Restaurant/Bar Accessible Toilet:

      • The cafe on the ground floor has an accessible toilet. The bowl is lower than the recommended height at 440cm only. The sliding door is a little hard to operate.
      • The accessible toilet is located in the cafe area on the right as you enter.
      • All gender accessible toilets for the cafe/restaurant/bar are in a self-contained compartment with full privacy.
      • All gender accessible toilets are located so access is not via an area restricted to one sex.
      • There is a baby change station or separate parent room available.
      • The toilet pan offers a stable base to transfer from.
      • The accessible toilet is a minimum of 1600mm wide x 1900mm long.
      • The staff at the retail shop are very helpful and always on hand to assist with any queries. The layout is good with displays easily seen and accessed.A current staff member is able to use NZSL.
    • Accessible Toilets:

      • A gender accessible toilet is located on this level to the left of the lifts.
      • A unisex toilet is available on level 3.
      • All gender accessible toilets are in a self-contained compartment with full privacy.
      • There is a baby change station or separate parent room available.
      • Accessible toilets are distributed evenly throughout multi storey buildings.
      • The toilet seat lid can act as a back rest.
      • The toilet pan provides a stable base to transfer from.
      • The accessible toilet is a minimum of 1600mm wide x 1900mm long.
      • Meeting rooms available are well set up to cater for access customers.
  • Getting out safely:

      • Staff are trained to ensure all access visitors are assisted to evacuate the building safely if required. An evacuation chair is on site to assist where stairs are needed to be used.
      • The emergency exits are accessible and hazard free.
      • There are audible fire alerting devices.
      • Assembly areas (e.g. evacuation point) are on the accessible route.

Learning & Intellectual

Gold

These are the features that the business provides to create a positive accessible experience for customers or visitors with a learning or intellectual impairment.

  • Getting ready to go:

    • The website:

      • www.tepapa.govt.nz
      • Information on the accessible facilities is also outlined on this organisation's website.
      • The website is easy to navigate with good contrast and relevant captions for images. Information on accessible facilities is listed under Plan your tour > Services and Facilities > Accessibility. The website is currently being updated.
    • Brochures:

      • General brochures are available with information about the current exhibitions on site. There is also a detailed site map that can be obtained from the information desk on level 2. This notes all accessible toilets, lifts and stairs as well as the location of the cafes and retail stores.
      • A more detailed or larger site map is available at the location or upon request.
      • Signage on the outside of the building is easily seen.
  • Arriving and Getting In:

    • Bus Stop:

      • The closest bus stops to Te Papa are on Courtenay Place, in front of Reading Courtenay Central if coming from the west or in front of St James Theatre if coming from the east. It is five minutes to Te Papa, heading towards the waterfront along Taranaki Street. There are two intersections, one with a number of roads converging.
      • The nearest bus stops are 5514 from the west and 5002 from the east.
      • The buses which use these stops are: 3, 13, 14, 20, 22, 23, 24, 43, 44 and The Airport Flyer.
      • There is seating and shelter at the bus stop.
    • Car parking:

      • There are five accessible car parks in the Te Papa parking area, two uncovered parks just inside the entrance on the left and three covered parks inside the main car park, also on the left.
    • Drop off/pick up zone:

      • There is an uncovered drop off zone outside Te Papa on Cable Street less than 50 meters to the main entrance, with an easily accessed kerb cut. Guests can be dropped off inside the main covered car park if the weather is bad, which is less than 50 meters to the main entrance.
      • The drop off/pick up zone is located within 200 metres of the organisation's entrance.
      • There is shelter over the drop off/pick up zone.
      • There is a kerb curb cut to the pavement or the environment is level.
    • Drop off/pick up zone signage:

      • Follow the signage indicating "P" to the drop off zone.
      • The drop off/pick up zone is easy to find and well sign posted.
    • Kerb Side:

      • Kerbside is flat with no obstructions.
      • There is a kerb ramp for changes in level between the car park and footpath.
    • The identified accessible route to the site:

      • The route to Te Papa is easily identified from Cable Street, and is clear of obstructions.
      • The accessible route to the site has a minimum width of 1200mm.
    • The main entrance into the site:

      • The main entrance is on the Ground level.
    • Main entrance signage:

      • The main entrance is clearly identified off the precinct and from the car parking area with good signage.
    • Main entrance doorways (this includes gates and turnstiles)

      • The automated doors at the entrance make accessing Te Papa easy.
      • Ramps exist for thresholds greater than 20mm.
  • Getting around within the site:

    • Customer Service:

      • The staff are very helpful and willing to ensure your experience at Te Papa is great.
      • There are staff available to help with any access enquiries.
      • All support animals are welcomed on premises (e.g. guide, hearing or mobility dogs etc).
    • Communicating Accessibly:

      • There are guided tours available upon request.
      • Tours are provided in other languages
      • There are interpreters available on site.
      • There are 17 different languages spoken by staff on the host team.
    • The identified accessible route within the site:

      • The route through the exhibition is flat and it is easy to move around the exhibits. The lighting does vary in places and some access visitors may find it difficult to see all detail in these areas.
      • The accessible route within the site has a minimum width of 1200mm.
      • You can access all facilities and services within from this accessible route.
      • Lighting levels of this accessible route impact on visibility and viewing quality.
      • The layout suggests a welcoming physical environment (e.g. mobile floor stands provide unimpeded travel, or outdoor environment surfaces are well maintained).
    • Fixed ramps within:

      • There is a small ramp installed by the colossal squid to allow viewing for people of small stature and wheelchair users.
      • Ramps have a handrail.
    • Signage within the site:

      • Signage and the narratives are legible and generally easily read.
    • Sensory options:

      • The lighting levels vary. Some of the interactive buttons are difficult to see with reflected light causing visibility issues.
    • Surfaces:

      • Ground surfaces are all firm and stable.
      • The floor surface covering is plain and clear.
    • Lifts:

      • Take the lift to level 3 to this exhibition. The entrance is directly in front of you across the foyer when you exit the lift.
      • All controls (i.e. landing controls, alarm and emergency telephone) are located within a reachable range.
      • Stairs are wide and have continuous handrails with slip resistant nosing.
      • A telephone is available in the downstairs foyer along with an accessible ATM. The information desk is on level 2 and is accessed via the lift in the foyer and down the short access way or the stairs directly in front of the main entrance.
    • Cafe/Restaurant/Bar Area:

      • These premises are licensed.
      • There is an accessible outdoor area.
      • The cafe/restaurant/bar area is on a single level.
      • There is a level accessible entry into the cafe/restaurant/bar area.
      • The entrance is clearly illuminated.
      • Tables of different heights are available.
      • "There is at least one access space at the service or reception counter.
      • Electronic payment devices (eg EFTPOS terminals) are reachable and usable for all access customers.
      • Hard flooring surfaces appear to have a slip resistant surface
      • The floor surface covering is plain and clear.
      • Natural and artificial lighting levels avoid glare and sudden, abrupt changes in intensity
      • Reflective and polished surfaces are minimised.
      • Staff are identifiable with a uniform or name badge.
      • There is a cafe on the ground floor and a coffee shop on level four with a good variety of food choices. The coffee shop on level four has a range of table heights and some seats with arm and back rests but these are quite low. Both areas have easily readable pricing however those on level four can be affected by glare from the cabinet lighting.
    • Cafe/Restaurant/Bar Accessible Toilet:

      • The cafe on the ground floor has an accessible toilet. The bowl is lower than the recommended height at 440cm only. The sliding door is a little hard to operate.
      • The accessible toilet is located in the cafe area on the right as you enter.
      • All gender accessible toilets for the cafe/restaurant/bar are in a self-contained compartment with full privacy.
      • All gender accessible toilets are located so access is not via an area restricted to one sex.
      • The toilet pan offers a stable base to transfer from.
      • The accessible toilet is a minimum of 1600mm wide x 1900mm long.
      • The staff at the retail shop are very helpful and always on hand to assist with any queries. The layout is good with displays easily seen and accessed.A current staff member is able to use NZSL.
    • Accessible Toilets:

      • A gender accessible toilet is located on this level to the left of the lifts.
      • A unisex toilet is available on level 3.
      • All gender accessible toilets are in a self-contained compartment with full privacy.
      • Accessible toilets are distributed evenly throughout multi storey buildings.
      • The toilet seat lid can act as a back rest.
      • The toilet pan provides a stable base to transfer from.
      • The accessible toilet is a minimum of 1600mm wide x 1900mm long.
      • Meeting rooms available are well set up to cater for access customers.
  • Getting out safely:

      • Staff are trained to ensure all access visitors are assisted to evacuate the building safely if required. An evacuation chair is on site to assist where stairs are needed to be used.
      • The emergency exits are accessible and hazard free.
      • There are audible fire alerting devices.
      • Assembly areas (e.g. evacuation point) are on the accessible route.