Breadcrumbs

Museum of New Zealand Te Papa Tongarewa: Gallipoli

Contact Information

Museum of New Zealand Te Papa Tongarewa: Gallipoli
55 Cable Street, Wellington
-41.290502,174.781737
Phone: 04 381 7000
Fax: Not available
Email:
www.tepapa.govt.nz

Accessibility Report

Summary

Gold

Access is generally very easy throughout the museum with good parking and facilities for access visitors. The Gallipoli exhibition is located on Level 2 which is accessed via the lift in the foyer or the stairs directly in front of the main entrance. At the top of the stairs, turn right and the exhibition is across the foyer. From the lift go down the short access way then also turn right and go across the foyer. There may be queues for the exhibition. Once inside the access is good, however those with a visual impairment may find some of the signage difficult and some of the changes in lighting may also be challenging at times.

View the full accessibility report for Museum of New Zealand Te Papa Tongarewa: Gallipoli.

Ratings by Access Group

The Be. Welcome Assessment rates the accessibility of the organisation in each of the following 5 access groups, as well as providing an overall rating:

Overall Rating
Gold 85%
Vision
Gold 86%
Hearing
Gold 87%
Mobility
Gold 87%
Parents
Gold 87%
Learning & Intellectual
Gold 88%

Vision

Gold

These are the features that the business provides to create a positive accessible experience for customers or visitors with a vision impairment.

  • Getting ready to go:

    • The website:

      • www.tepapa.govt.nz
      • Information on the accessible facilities is also outlined on this organisation's website.
      • The website is easy to navigate with good contrast and relevant captions for images. Information on accessible facilities is listed under Plan your tour > Services and Facilities > Accessibility. The website is currently being updated.
    • Brochures:

      • General brochures are available with information about the current exhibitions on site. There is also a detailed site map that can be obtained from the information desk on level 2. This notes all accessible toilets, lifts and stairs as well as the location of the cafes and retail stores.
      • A more detailed or larger site map is available at the location or upon request.
      • Signage on the outside of the building is easily seen.
  • Arriving and Getting In:

    • Bus Stop:

      • The closest bus stops to Te Papa are on Courtenay Place, in front of Reading Courtenay Central if coming from the west or in front of St James Theatre if coming from the east. It is five minutes to Te Papa, heading towards the waterfront along Taranaki Street. There are two intersections, one with a number of roads converging.
      • The nearest bus stops are 5514 from the west and 5002 from the east.
      • The buses which use these stops are: 3, 13, 14, 20, 22, 23, 24, 43, 44 and The Airport Flyer.
      • There is seating and shelter at the bus stop.
    • Car parking:

      • There are five accessible car parks in the Te Papa parking area, two uncovered parks just inside the entrance on the left and three covered parks inside the main car park, also on the left.
      • There is accessible car parking.
      • The accessible parking is easy to find and well sign posted.
      • There is shelter over the accessible car parking.
    • Drop off/pick up zone:

      • There is an uncovered drop off zone outside Te Papa on Cable Street less than 50 meters to the main entrance, with an easily accessed kerb cut. Guests can be dropped off inside the main covered car park if the weather is bad, which is less than 50 meters to the main entrance.
      • The drop off/pick up zone is located within 200 metres of the organisation's entrance.
      • There is shelter over the drop off/pick up zone.
      • There is a kerb curb cut to the pavement or the environment is level.
    • Drop off/pick up zone signage:

      • Follow the signage indicating "P" to the drop off zone.
      • The drop off/pick up zone is easy to find and well sign posted.
    • Kerb Side:

      • Kerbside is flat with no obstructions.
      • There is a kerb ramp for changes in level between the car park and footpath.
    • The identified accessible route to the site:

      • The route to Te Papa is easily identified from Cable Street, and is clear of obstructions.
      • The accessible route to the site has a minimum width of 1200mm.
      • There are no tactile indicators installed to help navigate to the main entrance.
    • The main entrance into the site:

      • The main entrance is on the Ground level.
    • Main entrance signage:

      • The main entrance is clearly identified off the precinct and from the car parking area with good signage.
    • Main entrance doorways (this includes gates and turnstiles)

      • The automated doors at the entrance make accessing Te Papa easy.
      • Ramps exist for thresholds greater than 20mm.
  • Getting around within the site:

    • Customer Service:

      • The staff are very helpful and willing to ensure your experience at Te Papa is great.
      • There are staff available to help with any access enquiries.
      • All support animals are welcomed on premises (e.g. guide, hearing or mobility dogs etc).
    • Communicating Accessibly:

      • There are interpreters available on site.
      • There are 17 different languages spoken by staff on the host team.
    • Pricing Information:

    • The identified accessible route within the site:

      • Some of the access ways along the route between parts of the exhibition are dark and may be difficult for visitors with visual impairment or balance issues to negotiate easily. The bunker with the periscope is only accessible by using a large step, but access to the exhibition is otherwise good.
      • The accessible route within the site has a minimum width of 1200mm.
      • Any permanently fixed objects are detectable by a person using a cane.
      • There are facilities and services within the site that are not immediately accessible from this accessible route.
      • Lighting levels of this accessible route impact on visibility and viewing quality.
      • The layout suggests a welcoming physical environment (e.g. mobile floor stands provide unimpeded travel, or outdoor environment surfaces are well maintained).
    • Fixed ramps within:

      • There is a gentle sloping ramp about half way through the exhibition that may be difficult to see as it is in an area with low lighting. The ramp at the end of the exhibition is easily visible and has good handrails on both sides.
      • Ramps have a handrail.
    • Signage within the site:

      • The narrative throughout the exhibition is generally clear and easy to read. The only exceptions are a few places where the narrative is black on a brown background which may be difficult to read for some visitors.
    • Sensory options:

      • There is no hearing loop and a small number of commentaries may not be easily heard for access visitors with hearing impairment. Lighting levels do vary throughout the exhibition especially in access ways between the different areas.
    • Surfaces:

      • Ground surfaces are all firm and stable.
      • The floor surface covering is plain and clear.
      • Tactile indicators are not installed on the accessible route
      • All the main lifts between floors are easy to operate but there are no audible indicators or tactile numbers on the leading edge of landing doors. Take the lift to level 2 and the exhibition is on the right.
      • A telephone is available in the downstairs foyer along with an accessible ATM. The information desk is on level 2 and is accessed via the lift in the foyer and down the short access way or the stairs directly in front of the main entrance.
    • Cafe/Restaurant/Bar Area:

      • These premises are licensed.
      • There is an accessible outdoor area.
      • The cafe/restaurant/bar area is on a single level.
      • There is a level accessible entry into the cafe/restaurant/bar area.
      • The entrance is clearly illuminated.
      • Tables of different heights are available.
      • "There is at least one access space at the service or reception counter.
      • Electronic payment devices (eg EFTPOS terminals) are reachable and usable for all access customers.
      • Hard flooring surfaces appear to have a slip resistant surface
      • The floor surface covering is plain and clear.
      • Natural and artificial lighting levels avoid glare and sudden, abrupt changes in intensity
      • Reflective and polished surfaces are minimised.
      • There is a cafe on the ground floor and a coffee shop on level four with a good variety of food choices. The coffee shop on level four has a range of table heights and some seats with arm and back rests but these are quite low. Both areas have easily readable pricing however those on level four can be affected by glare from the cabinet lighting.
      • Staff are identifiable with a uniform or name badge.
    • Cafe/Restaurant/Bar Accessible Toilet:

      • The cafe on the ground floor has an accessible toilet. The bowl is lower than the recommended height at 440cm only. The sliding door is a little hard to operate.
      • The accessible toilet is located in the cafe area on the right as you enter.
      • All gender accessible toilets for the cafe/restaurant/bar are in a self-contained compartment with full privacy.
      • All gender accessible toilets are located so access is not via an area restricted to one sex.
      • The toilet pan offers a stable base to transfer from.
      • The accessible toilet is a minimum of 1600mm wide x 1900mm long.
    • Retail Shop:

      • The retail shop is located on the ground floor on the right past the entrance.
      • There is a level accessible entry into the shop.
      • Aisles have a minimum width of 1200mm to allow for pushchairs and mobility equipment.
      • There is an accessible service or reception counter.
      • Electronic payment devices (eg. EFTPOS terminals) are reachable and usable.
      • Hard flooring surfaces appear to have a slip resistant surface
      • The floor surface covering in the shop is plain and clear.
      • Retail shop staff are easily identified by a name badge or uniform.
      • The staff at the retail shop are helpful and always on hand to assist. The layout is good with displays easily seen and accessed. A current staff member is able to use NZSL.
    • Accessible Toilets:

      • The accessible toilets are located up the ramp to the right of the lift.
      • All gender accessible toilets are in a self-contained compartment with full privacy.
      • The toilet seat lid can act as a back rest.
      • The toilet pan provides a stable base to transfer from.
      • The accessible toilet is a minimum of 1600mm wide x 1900mm long.
      • Meeting rooms available are well set up to cater for access visitors.
      • A number of outside areas are accessible including a viewing platform on level six. A grassed area is available in Waitangi Park next to the car park.
  • Getting out safely:

      • Staff are trained to ensure all access visitors are assisted to evacuate the building safely if required. An evacuation chair is on site to assist where stairs are needed to be used.
      • The emergency exits are accessible and hazard free.
      • There are audible fire alerting devices.
      • Assembly areas (e.g. evacuation point) are on the accessible route.

Hearing

Gold

These are the features that the business provides to create a positive accessible experience for customers or visitors who are Deaf or have a hearing impairment.

  • Getting ready to go:

    • The website:

      • www.tepapa.govt.nz
      • Information on the accessible facilities is also outlined on this organisation's website.
      • The website is easy to navigate with good contrast and relevant captions for images. Information on accessible facilities is listed under Plan your tour > Services and Facilities > Accessibility. The website is currently being updated.
    • Brochures:

      • General brochures are available with information about the current exhibitions on site. There is also a detailed site map that can be obtained from the information desk on level 2. This notes all accessible toilets, lifts and stairs as well as the location of the cafes and retail stores.
      • A more detailed or larger site map is available at the location or upon request.
      • Signage on the outside of the building is easily seen.
  • Arriving and Getting In:

    • Bus Stop:

      • The closest bus stops to Te Papa are on Courtenay Place, in front of Reading Courtenay Central if coming from the west or in front of St James Theatre if coming from the east. It is five minutes to Te Papa, heading towards the waterfront along Taranaki Street. There are two intersections, one with a number of roads converging.
      • The nearest bus stops are 5514 from the west and 5002 from the east.
      • The buses which use these stops are: 3, 13, 14, 20, 22, 23, 24, 43, 44 and The Airport Flyer.
      • There is seating and shelter at the bus stop.
    • Car parking:

      • There are five accessible car parks in the Te Papa parking area, two uncovered parks just inside the entrance on the left and three covered parks inside the main car park, also on the left.
    • Drop off/pick up zone:

      • There is an uncovered drop off zone outside Te Papa on Cable Street less than 50 meters to the main entrance, with an easily accessed kerb cut. Guests can be dropped off inside the main covered car park if the weather is bad, which is less than 50 meters to the main entrance.
      • The drop off/pick up zone is located within 200 metres of the organisation's entrance.
      • There is shelter over the drop off/pick up zone.
      • There is a kerb curb cut to the pavement or the environment is level.
    • Drop off/pick up zone signage:

      • Follow the signage indicating "P" to the drop off zone.
      • The drop off/pick up zone is easy to find and well sign posted.
    • Kerb Side:

      • Kerbside is flat with no obstructions.
    • The identified accessible route to the site:

      • The route to Te Papa is easily identified from Cable Street, and is clear of obstructions.
    • The main entrance into the site:

      • The main entrance is on the Ground level.
    • Main entrance signage:

      • The main entrance is clearly identified off the precinct and from the car parking area with good signage.
    • Main entrance doorways (this includes gates and turnstiles)

      • The automated doors at the entrance make accessing Te Papa easy.
      • Ramps exist for thresholds greater than 20mm.
  • Getting around within the site:

    • Customer Service:

      • The staff are very helpful and willing to ensure your experience at Te Papa is great.
      • There are staff available to help with any access enquiries.
      • All support animals are welcomed on premises (e.g. guide, hearing or mobility dogs etc).
    • Communicating Accessibly:

      • There are interpreters available on site.
      • There are 17 different languages spoken by staff on the host team.
    • The identified accessible route within the site:

      • Some of the access ways along the route between parts of the exhibition are dark and may be difficult for visitors with visual impairment or balance issues to negotiate easily. The bunker with the periscope is only accessible by using a large step, but access to the exhibition is otherwise good.
      • The accessible route within the site has a minimum width of 1200mm.
      • There are facilities and services within the site that are not immediately accessible from this accessible route.
      • Lighting levels of this accessible route impact on visibility and viewing quality.
      • The layout suggests a welcoming physical environment (e.g. mobile floor stands provide unimpeded travel, or outdoor environment surfaces are well maintained).
    • Fixed ramps within:

      • Ramps have a handrail.
    • Signage within the site:

      • The narrative throughout the exhibition is generally clear and easy to read. The only exceptions are a few places where the narrative is black on a brown background which may be difficult to read for some visitors.
    • Sensory options:

      • There is no hearing loop and a small number of commentaries may not be easily heard for access visitors with hearing impairment. Lighting levels do vary throughout the exhibition especially in access ways between the different areas.
      • A listening system exists.
    • Surfaces:

      • Ground surfaces are all firm and stable.
      • All the main lifts between floors are easy to operate but there are no audible indicators or tactile numbers on the leading edge of landing doors. Take the lift to level 2 and the exhibition is on the right.
      • A telephone is available in the downstairs foyer along with an accessible ATM. The information desk is on level 2 and is accessed via the lift in the foyer and down the short access way or the stairs directly in front of the main entrance.
    • Cafe/Restaurant/Bar Area:

      • These premises are licensed.
      • There is an accessible outdoor area.
      • The cafe/restaurant/bar area is on a single level.
      • There is a level accessible entry into the cafe/restaurant/bar area.
      • "There is at least one access space at the service or reception counter.
      • Electronic payment devices (eg EFTPOS terminals) are reachable and usable for all access customers.
      • Hard flooring surfaces appear to have a slip resistant surface
      • Natural and artificial lighting levels avoid glare and sudden, abrupt changes in intensity
      • Reflective and polished surfaces are minimised.
      • There is a cafe on the ground floor and a coffee shop on level four with a good variety of food choices. The coffee shop on level four has a range of table heights and some seats with arm and back rests but these are quite low. Both areas have easily readable pricing however those on level four can be affected by glare from the cabinet lighting.
      • Staff are identifiable with a uniform or name badge.
    • Cafe/Restaurant/Bar Accessible Toilet:

      • The cafe on the ground floor has an accessible toilet. The bowl is lower than the recommended height at 440cm only. The sliding door is a little hard to operate.
      • The accessible toilet is located in the cafe area on the right as you enter.
      • All gender accessible toilets for the cafe/restaurant/bar are in a self-contained compartment with full privacy.
      • All gender accessible toilets are located so access is not via an area restricted to one sex.
      • The toilet pan offers a stable base to transfer from.
      • The accessible toilet is a minimum of 1600mm wide x 1900mm long.
    • Retail Shop:

      • The retail shop is located on the ground floor on the right past the entrance.
      • There is a level accessible entry into the shop.
      • Aisles have a minimum width of 1200mm to allow for pushchairs and mobility equipment.
      • There is an accessible service or reception counter.
      • Electronic payment devices (eg. EFTPOS terminals) are reachable and usable.
      • Hard flooring surfaces appear to have a slip resistant surface
      • The staff at the retail shop are helpful and always on hand to assist. The layout is good with displays easily seen and accessed. A current staff member is able to use NZSL.
      • Retail shop staff are easily identified by a name badge or uniform.
    • Accessible Toilets:

      • The accessible toilets are located up the ramp to the right of the lift.
      • All gender accessible toilets are in a self-contained compartment with full privacy.
      • The toilet seat lid can act as a back rest.
      • The toilet pan provides a stable base to transfer from.
      • The accessible toilet is a minimum of 1600mm wide x 1900mm long.
      • Meeting rooms available are well set up to cater for access visitors.
      • A number of outside areas are accessible including a viewing platform on level six. A grassed area is available in Waitangi Park next to the car park.
  • Getting out safely:

      • Staff are trained to ensure all access visitors are assisted to evacuate the building safely if required. An evacuation chair is on site to assist where stairs are needed to be used.
      • The emergency exits are accessible and hazard free.
      • There are audible fire alerting devices.
      • Assembly areas (e.g. evacuation point) are on the accessible route.

Mobility

Gold

These are the features that the business provides to create a positive accessible experience for customers or visitors with a mobility impairment.

  • Getting ready to go:

    • The website:

      • www.tepapa.govt.nz
      • Information on the accessible facilities is also outlined on this organisation's website.
      • The website is easy to navigate with good contrast and relevant captions for images. Information on accessible facilities is listed under Plan your tour > Services and Facilities > Accessibility. The website is currently being updated.
    • Brochures:

      • General brochures are available with information about the current exhibitions on site. There is also a detailed site map that can be obtained from the information desk on level 2. This notes all accessible toilets, lifts and stairs as well as the location of the cafes and retail stores.
      • A more detailed or larger site map is available at the location or upon request.
      • Signage on the outside of the building is easily seen.
  • Arriving and Getting In:

    • Bus Stop:

      • The closest bus stops to Te Papa are on Courtenay Place, in front of Reading Courtenay Central if coming from the west or in front of St James Theatre if coming from the east. It is five minutes to Te Papa, heading towards the waterfront along Taranaki Street. There are two intersections, one with a number of roads converging.
      • The nearest bus stops are 5514 from the west and 5002 from the east.
      • The buses which use these stops are: 3, 13, 14, 20, 22, 23, 24, 43, 44 and The Airport Flyer.
      • There is seating and shelter at the bus stop.
    • Car parking:

      • There are five accessible car parks in the Te Papa parking area, two uncovered parks just inside the entrance on the left and three covered parks inside the main car park, also on the left.
      • There is accessible car parking.
      • The accessible parking is easy to find and well sign posted.
      • There is shelter over the accessible car parking.
    • Drop off/pick up zone:

      • There is an uncovered drop off zone outside Te Papa on Cable Street less than 50 meters to the main entrance, with an easily accessed kerb cut. Guests can be dropped off inside the main covered car park if the weather is bad, which is less than 50 meters to the main entrance.
      • The drop off/pick up zone is located within 200 metres of the organisation's entrance.
      • There is shelter over the drop off/pick up zone.
      • There is a kerb curb cut to the pavement or the environment is level.
    • Drop off/pick up zone signage:

      • Follow the signage indicating "P" to the drop off zone.
      • The drop off/pick up zone is easy to find and well sign posted.
    • Kerb Side:

      • Kerbside is flat with no obstructions.
      • There is a kerb ramp for changes in level between the car park and footpath.
    • The identified accessible route to the site:

      • The route to Te Papa is easily identified from Cable Street, and is clear of obstructions.
      • The accessible route to the site has a minimum width of 1200mm.
    • The main entrance into the site:

      • The main entrance is on the Ground level.
    • Main entrance signage:

      • The main entrance is clearly identified off the precinct and from the car parking area with good signage.
    • Main entrance doorways (this includes gates and turnstiles)

      • The automated doors at the entrance make accessing Te Papa easy.
      • Ramps exist for thresholds greater than 20mm.
  • Getting around within the site:

    • Customer Service:

      • The staff are very helpful and willing to ensure your experience at Te Papa is great.
      • There are staff available to help with any access enquiries.
      • There are wheelchairs available.
      • There are 6 wheelchairs which are all in good condition.
      • There is 1 mobility scooter - supplied by Wellington City Council.
      • All support animals are welcomed on premises (e.g. guide, hearing or mobility dogs etc).
    • Communicating Accessibly:

      • There are interpreters available on site.
      • There are 17 different languages spoken by staff on the host team.
    • The identified accessible route within the site:

      • Some of the access ways along the route between parts of the exhibition are dark and may be difficult for visitors with visual impairment or balance issues to negotiate easily. The bunker with the periscope is only accessible by using a large step, but access to the exhibition is otherwise good.
      • The accessible route within the site has a minimum width of 1200mm.
      • There are facilities and services within the site that are not immediately accessible from this accessible route.
      • Lighting levels of this accessible route impact on visibility and viewing quality.
      • The layout suggests a welcoming physical environment (e.g. mobile floor stands provide unimpeded travel, or outdoor environment surfaces are well maintained).
    • Fixed ramps within:

      • There is a gentle sloping ramp about half way through the exhibition that may be difficult to see as it is in an area with low lighting. The ramp at the end of the exhibition is easily visible and has good handrails on both sides.
      • Ramps have a handrail.
    • Signage within the site:

      • The narrative throughout the exhibition is generally clear and easy to read. The only exceptions are a few places where the narrative is black on a brown background which may be difficult to read for some visitors.
    • Sensory options:

      • There is no hearing loop and a small number of commentaries may not be easily heard for access visitors with hearing impairment. Lighting levels do vary throughout the exhibition especially in access ways between the different areas.
    • Surfaces:

      • Ground surfaces are all firm and stable.
      • Easy movement around the site due to short cut carpet pile.
      • All the main lifts between floors are easy to operate but there are no audible indicators or tactile numbers on the leading edge of landing doors. Take the lift to level 2 and the exhibition is on the right.
      • A telephone is available in the downstairs foyer along with an accessible ATM. The information desk is on level 2 and is accessed via the lift in the foyer and down the short access way or the stairs directly in front of the main entrance.
    • Cafe/Restaurant/Bar Area:

      • These premises are licensed.
      • There is an accessible outdoor area.
      • The cafe/restaurant/bar area is on a single level.
      • There is a level accessible entry into the cafe/restaurant/bar area.
      • Tables of different heights are available.
      • "There is at least one access space at the service or reception counter.
      • Self service items can be reached from a seated position
      • There is a service bench running the full length of the self servery to the checkout.
      • Electronic payment devices (eg EFTPOS terminals) are reachable and usable for all access customers.
      • Hard flooring surfaces appear to have a slip resistant surface
      • Natural and artificial lighting levels avoid glare and sudden, abrupt changes in intensity
      • Reflective and polished surfaces are minimised.
      • There is a cafe on the ground floor and a coffee shop on level four with a good variety of food choices. The coffee shop on level four has a range of table heights and some seats with arm and back rests but these are quite low. Both areas have easily readable pricing however those on level four can be affected by glare from the cabinet lighting.
      • Staff are identifiable with a uniform or name badge.
    • Cafe/Restaurant/Bar Accessible Toilet:

      • The cafe on the ground floor has an accessible toilet. The bowl is lower than the recommended height at 440cm only. The sliding door is a little hard to operate.
      • The accessible toilet is located in the cafe area on the right as you enter.
      • All gender accessible toilets for the cafe/restaurant/bar are in a self-contained compartment with full privacy.
      • All gender accessible toilets are located so access is not via an area restricted to one sex.
      • The toilet pan offers a stable base to transfer from.
      • The accessible toilet is a minimum of 1600mm wide x 1900mm long.
      • The washbasin is reachable from the toilet seat.
    • Retail Shop:

      • The retail shop is located on the ground floor on the right past the entrance.
      • There is a level accessible entry into the shop.
      • Aisles have a minimum width of 1200mm to allow for pushchairs and mobility equipment.
      • There is an accessible service or reception counter.
      • Electronic payment devices (eg. EFTPOS terminals) are reachable and usable.
      • Easy movement around the shop due to short cut carpet pile.
      • Hard flooring surfaces appear to have a slip resistant surface
      • The staff at the retail shop are helpful and always on hand to assist. The layout is good with displays easily seen and accessed. A current staff member is able to use NZSL.
      • Retail shop staff are easily identified by a name badge or uniform.
    • Accessible Toilets:

      • The accessible toilets are located up the ramp to the right of the lift.
      • All gender accessible toilets are in a self-contained compartment with full privacy.
      • The toilet seat lid can act as a back rest.
      • The toilet pan provides a stable base to transfer from.
      • The accessible toilet is a minimum of 1600mm wide x 1900mm long.
      • The washbasin is reachable from the toilet seat.
      • Meeting rooms available are well set up to cater for access visitors.
      • A number of outside areas are accessible including a viewing platform on level six. A grassed area is available in Waitangi Park next to the car park.
  • Getting out safely:

      • Staff are trained to ensure all access visitors are assisted to evacuate the building safely if required. An evacuation chair is on site to assist where stairs are needed to be used.
      • The emergency exits are accessible and hazard free.
      • There are audible fire alerting devices.
      • Assembly areas (e.g. evacuation point) are on the accessible route.

Parents

Gold

These are the features that the business provides to create a positive accessible experience for customers or visitors with young children.

  • Getting ready to go:

    • The website:

      • www.tepapa.govt.nz
      • Information on the accessible facilities is also outlined on this organisation's website.
      • The website is easy to navigate with good contrast and relevant captions for images. Information on accessible facilities is listed under Plan your tour > Services and Facilities > Accessibility. The website is currently being updated.
    • Brochures:

      • General brochures are available with information about the current exhibitions on site. There is also a detailed site map that can be obtained from the information desk on level 2. This notes all accessible toilets, lifts and stairs as well as the location of the cafes and retail stores.
      • A more detailed or larger site map is available at the location or upon request.
      • Signage on the outside of the building is easily seen.
  • Arriving and Getting In:

    • Bus Stop:

      • The closest bus stops to Te Papa are on Courtenay Place, in front of Reading Courtenay Central if coming from the west or in front of St James Theatre if coming from the east. It is five minutes to Te Papa, heading towards the waterfront along Taranaki Street. There are two intersections, one with a number of roads converging.
      • The nearest bus stops are 5514 from the west and 5002 from the east.
      • The buses which use these stops are: 3, 13, 14, 20, 22, 23, 24, 43, 44 and The Airport Flyer.
      • There is seating and shelter at the bus stop.
    • Car parking:

      • There are five accessible car parks in the Te Papa parking area, two uncovered parks just inside the entrance on the left and three covered parks inside the main car park, also on the left.
      • There are no dedicated parent car parks.
    • Drop off/pick up zone:

      • There is an uncovered drop off zone outside Te Papa on Cable Street less than 50 meters to the main entrance, with an easily accessed kerb cut. Guests can be dropped off inside the main covered car park if the weather is bad, which is less than 50 meters to the main entrance.
      • The drop off/pick up zone is located within 200 metres of the organisation's entrance.
      • There is shelter over the drop off/pick up zone.
      • There is a kerb curb cut to the pavement or the environment is level.
    • Drop off/pick up zone signage:

      • Follow the signage indicating "P" to the drop off zone.
      • The drop off/pick up zone is easy to find and well sign posted.
    • Kerb Side:

      • Kerbside is flat with no obstructions.
      • There is a kerb ramp for changes in level between the car park and footpath.
    • The identified accessible route to the site:

      • The route to Te Papa is easily identified from Cable Street, and is clear of obstructions.
    • The main entrance into the site:

      • The main entrance is on the Ground level.
    • Main entrance signage:

      • The main entrance is clearly identified off the precinct and from the car parking area with good signage.
    • Main entrance doorways (this includes gates and turnstiles)

      • The automated doors at the entrance make accessing Te Papa easy.
      • Ramps exist for thresholds greater than 20mm.
  • Getting around within the site:

    • Customer Service:

      • The staff are very helpful and willing to ensure your experience at Te Papa is great.
      • There are staff available to help with any access enquiries.
      • There are wheelchairs available.
      • There are 6 wheelchairs which are all in good condition.
      • There is 1 mobility scooter - supplied by Wellington City Council.
      • All support animals are welcomed on premises (e.g. guide, hearing or mobility dogs etc).
    • Communicating Accessibly:

      • There are interpreters available on site.
      • There are 17 different languages spoken by staff on the host team.
    • The identified accessible route within the site:

      • Some of the access ways along the route between parts of the exhibition are dark and may be difficult for visitors with visual impairment or balance issues to negotiate easily. The bunker with the periscope is only accessible by using a large step, but access to the exhibition is otherwise good.
      • The accessible route within the site has a minimum width of 1200mm.
      • There are facilities and services within the site that are not immediately accessible from this accessible route.
      • Lighting levels of this accessible route impact on visibility and viewing quality.
      • The layout suggests a welcoming physical environment (e.g. mobile floor stands provide unimpeded travel, or outdoor environment surfaces are well maintained).
    • Fixed ramps within:

      • There is a gentle sloping ramp about half way through the exhibition that may be difficult to see as it is in an area with low lighting. The ramp at the end of the exhibition is easily visible and has good handrails on both sides.
      • Ramps have a handrail.
    • Signage within the site:

      • The narrative throughout the exhibition is generally clear and easy to read. The only exceptions are a few places where the narrative is black on a brown background which may be difficult to read for some visitors.
    • Sensory options:

      • There is no hearing loop and a small number of commentaries may not be easily heard for access visitors with hearing impairment. Lighting levels do vary throughout the exhibition especially in access ways between the different areas.
    • Surfaces:

      • Ground surfaces are all firm and stable.
      • Easy movement around the site due to short cut carpet pile.
      • All the main lifts between floors are easy to operate but there are no audible indicators or tactile numbers on the leading edge of landing doors. Take the lift to level 2 and the exhibition is on the right.
      • A telephone is available in the downstairs foyer along with an accessible ATM. The information desk is on level 2 and is accessed via the lift in the foyer and down the short access way or the stairs directly in front of the main entrance.
    • Cafe/Restaurant/Bar Area:

      • These premises are licensed.
      • There is an accessible outdoor area.
      • The cafe/restaurant/bar area is on a single level.
      • There is a level accessible entry into the cafe/restaurant/bar area.
      • Tables of different heights are available.
      • "There is at least one access space at the service or reception counter.
      • There is a service bench running the full length of the self servery to the checkout.
      • Electronic payment devices (eg EFTPOS terminals) are reachable and usable for all access customers.
      • Hard flooring surfaces appear to have a slip resistant surface
      • Natural and artificial lighting levels avoid glare and sudden, abrupt changes in intensity
      • Reflective and polished surfaces are minimised.
      • Staff are identifiable with a uniform or name badge.
      • There is a cafe on the ground floor and a coffee shop on level four with a good variety of food choices. The coffee shop on level four has a range of table heights and some seats with arm and back rests but these are quite low. Both areas have easily readable pricing however those on level four can be affected by glare from the cabinet lighting.
    • Cafe/Restaurant/Bar Accessible Toilet:

      • The cafe on the ground floor has an accessible toilet. The bowl is lower than the recommended height at 440cm only. The sliding door is a little hard to operate.
      • The accessible toilet is located in the cafe area on the right as you enter.
      • All gender accessible toilets for the cafe/restaurant/bar are in a self-contained compartment with full privacy.
      • All gender accessible toilets are located so access is not via an area restricted to one sex.
      • There is a baby change station or separate parent room available.
      • The toilet pan offers a stable base to transfer from.
      • The accessible toilet is a minimum of 1600mm wide x 1900mm long.
    • Retail Shop:

      • The retail shop is located on the ground floor on the right past the entrance.
      • There is a level accessible entry into the shop.
      • Aisles have a minimum width of 1200mm to allow for pushchairs and mobility equipment.
      • There is an accessible service or reception counter.
      • Electronic payment devices (eg. EFTPOS terminals) are reachable and usable.
      • Easy movement around the shop due to short cut carpet pile.
      • Hard flooring surfaces appear to have a slip resistant surface
      • Retail shop staff are easily identified by a name badge or uniform.
      • The staff at the retail shop are helpful and always on hand to assist. The layout is good with displays easily seen and accessed. A current staff member is able to use NZSL.
    • Accessible Toilets:

      • The accessible toilets are located up the ramp to the right of the lift.
      • All gender accessible toilets are in a self-contained compartment with full privacy.
      • There is a baby change station or separate parent room available.
      • The toilet seat lid can act as a back rest.
      • The toilet pan provides a stable base to transfer from.
      • The accessible toilet is a minimum of 1600mm wide x 1900mm long.
      • Meeting rooms available are well set up to cater for access visitors.
      • A number of outside areas are accessible including a viewing platform on level six. A grassed area is available in Waitangi Park next to the car park.
  • Getting out safely:

      • Staff are trained to ensure all access visitors are assisted to evacuate the building safely if required. An evacuation chair is on site to assist where stairs are needed to be used.
      • The emergency exits are accessible and hazard free.
      • There are audible fire alerting devices.
      • Assembly areas (e.g. evacuation point) are on the accessible route.

Learning & Intellectual

Gold

These are the features that the business provides to create a positive accessible experience for customers or visitors with a learning or intellectual impairment.

  • Getting ready to go:

    • The website:

      • www.tepapa.govt.nz
      • Information on the accessible facilities is also outlined on this organisation's website.
      • The website is easy to navigate with good contrast and relevant captions for images. Information on accessible facilities is listed under Plan your tour > Services and Facilities > Accessibility. The website is currently being updated.
    • Brochures:

      • General brochures are available with information about the current exhibitions on site. There is also a detailed site map that can be obtained from the information desk on level 2. This notes all accessible toilets, lifts and stairs as well as the location of the cafes and retail stores.
      • A more detailed or larger site map is available at the location or upon request.
      • Signage on the outside of the building is easily seen.
  • Arriving and Getting In:

    • Bus Stop:

      • The closest bus stops to Te Papa are on Courtenay Place, in front of Reading Courtenay Central if coming from the west or in front of St James Theatre if coming from the east. It is five minutes to Te Papa, heading towards the waterfront along Taranaki Street. There are two intersections, one with a number of roads converging.
      • The nearest bus stops are 5514 from the west and 5002 from the east.
      • The buses which use these stops are: 3, 13, 14, 20, 22, 23, 24, 43, 44 and The Airport Flyer.
      • There is seating and shelter at the bus stop.
    • Car parking:

      • There are five accessible car parks in the Te Papa parking area, two uncovered parks just inside the entrance on the left and three covered parks inside the main car park, also on the left.
    • Drop off/pick up zone:

      • There is an uncovered drop off zone outside Te Papa on Cable Street less than 50 meters to the main entrance, with an easily accessed kerb cut. Guests can be dropped off inside the main covered car park if the weather is bad, which is less than 50 meters to the main entrance.
      • The drop off/pick up zone is located within 200 metres of the organisation's entrance.
      • There is shelter over the drop off/pick up zone.
      • There is a kerb curb cut to the pavement or the environment is level.
    • Drop off/pick up zone signage:

      • Follow the signage indicating "P" to the drop off zone.
      • The drop off/pick up zone is easy to find and well sign posted.
    • Kerb Side:

      • Kerbside is flat with no obstructions.
      • There is a kerb ramp for changes in level between the car park and footpath.
    • The identified accessible route to the site:

      • The route to Te Papa is easily identified from Cable Street, and is clear of obstructions.
      • The accessible route to the site has a minimum width of 1200mm.
    • The main entrance into the site:

      • The main entrance is on the Ground level.
    • Main entrance signage:

      • The main entrance is clearly identified off the precinct and from the car parking area with good signage.
    • Main entrance doorways (this includes gates and turnstiles)

      • The automated doors at the entrance make accessing Te Papa easy.
      • Ramps exist for thresholds greater than 20mm.
  • Getting around within the site:

    • Customer Service:

      • The staff are very helpful and willing to ensure your experience at Te Papa is great.
      • There are staff available to help with any access enquiries.
      • All support animals are welcomed on premises (e.g. guide, hearing or mobility dogs etc).
    • Communicating Accessibly:

      • There are interpreters available on site.
      • There are 17 different languages spoken by staff on the host team.
    • The identified accessible route within the site:

      • Some of the access ways along the route between parts of the exhibition are dark and may be difficult for visitors with visual impairment or balance issues to negotiate easily. The bunker with the periscope is only accessible by using a large step, but access to the exhibition is otherwise good.
      • The accessible route within the site has a minimum width of 1200mm.
      • There are facilities and services within the site that are not immediately accessible from this accessible route.
      • Lighting levels of this accessible route impact on visibility and viewing quality.
      • The layout suggests a welcoming physical environment (e.g. mobile floor stands provide unimpeded travel, or outdoor environment surfaces are well maintained).
    • Fixed ramps within:

      • There is a gentle sloping ramp about half way through the exhibition that may be difficult to see as it is in an area with low lighting. The ramp at the end of the exhibition is easily visible and has good handrails on both sides.
      • Ramps have a handrail.
    • Signage within the site:

      • The narrative throughout the exhibition is generally clear and easy to read. The only exceptions are a few places where the narrative is black on a brown background which may be difficult to read for some visitors.
    • Sensory options:

      • There is no hearing loop and a small number of commentaries may not be easily heard for access visitors with hearing impairment. Lighting levels do vary throughout the exhibition especially in access ways between the different areas.
    • Surfaces:

      • Ground surfaces are all firm and stable.
      • The floor surface covering is plain and clear.
      • All the main lifts between floors are easy to operate but there are no audible indicators or tactile numbers on the leading edge of landing doors. Take the lift to level 2 and the exhibition is on the right.
      • A telephone is available in the downstairs foyer along with an accessible ATM. The information desk is on level 2 and is accessed via the lift in the foyer and down the short access way or the stairs directly in front of the main entrance.
    • Cafe/Restaurant/Bar Area:

      • These premises are licensed.
      • There is an accessible outdoor area.
      • The cafe/restaurant/bar area is on a single level.
      • There is a level accessible entry into the cafe/restaurant/bar area.
      • The entrance is clearly illuminated.
      • Tables of different heights are available.
      • "There is at least one access space at the service or reception counter.
      • Electronic payment devices (eg EFTPOS terminals) are reachable and usable for all access customers.
      • Hard flooring surfaces appear to have a slip resistant surface
      • The floor surface covering is plain and clear.
      • Natural and artificial lighting levels avoid glare and sudden, abrupt changes in intensity
      • Reflective and polished surfaces are minimised.
      • There is a cafe on the ground floor and a coffee shop on level four with a good variety of food choices. The coffee shop on level four has a range of table heights and some seats with arm and back rests but these are quite low. Both areas have easily readable pricing however those on level four can be affected by glare from the cabinet lighting.
      • Staff are identifiable with a uniform or name badge.
    • Cafe/Restaurant/Bar Accessible Toilet:

      • The cafe on the ground floor has an accessible toilet. The bowl is lower than the recommended height at 440cm only. The sliding door is a little hard to operate.
      • The accessible toilet is located in the cafe area on the right as you enter.
      • All gender accessible toilets for the cafe/restaurant/bar are in a self-contained compartment with full privacy.
      • All gender accessible toilets are located so access is not via an area restricted to one sex.
      • The toilet pan offers a stable base to transfer from.
      • The accessible toilet is a minimum of 1600mm wide x 1900mm long.
    • Retail Shop:

      • The retail shop is located on the ground floor on the right past the entrance.
      • There is a level accessible entry into the shop.
      • Aisles have a minimum width of 1200mm to allow for pushchairs and mobility equipment.
      • There is an accessible service or reception counter.
      • Electronic payment devices (eg. EFTPOS terminals) are reachable and usable.
      • Hard flooring surfaces appear to have a slip resistant surface
      • The floor surface covering in the shop is plain and clear.
      • The staff at the retail shop are helpful and always on hand to assist. The layout is good with displays easily seen and accessed. A current staff member is able to use NZSL.
      • Retail shop staff are easily identified by a name badge or uniform.
    • Accessible Toilets:

      • The accessible toilets are located up the ramp to the right of the lift.
      • All gender accessible toilets are in a self-contained compartment with full privacy.
      • The toilet seat lid can act as a back rest.
      • The toilet pan provides a stable base to transfer from.
      • The accessible toilet is a minimum of 1600mm wide x 1900mm long.
      • Meeting rooms available are well set up to cater for access visitors.
      • A number of outside areas are accessible including a viewing platform on level six. A grassed area is available in Waitangi Park next to the car park.
  • Getting out safely:

      • Staff are trained to ensure all access visitors are assisted to evacuate the building safely if required. An evacuation chair is on site to assist where stairs are needed to be used.
      • The emergency exits are accessible and hazard free.
      • There are audible fire alerting devices.
      • Assembly areas (e.g. evacuation point) are on the accessible route.