Breadcrumbs

Wellington Museum

Contact Information

Wellington Museum
3 Jervois Quay, Wellington 6011
-41.285307,174.778151
Phone: 04 472 8904
Fax: Not available
www.museumswellington.org.nz

Accessibility Report

Summary

Silver

There is one accessible car park outside the front entrance to the Museum. This is strictly controlled by staff and is for access customers only. The closest public parking is a parking building under the TSB Arena. This is under the control of Wilson Parking and a parking fee is charged. There are three changes of surface at the front entrance. The first change is from the cobbles to large concrete tiles, then across a metal plate just in front of the first set of self-opening double doors. Once through these doors the surface is carpet, and then becomes a wood floor once inside the second set of double doors. The Reception counter is immediately in front of the doors.

View the full accessibility report for Wellington Museum.

Ratings by Access Group

The Be. Welcome Assessment rates the accessibility of the organisation in each of the following 5 access groups, as well as providing an overall rating:

Overall Rating
Silver 75%
Vision
Silver 77%
Hearing
Silver 78%
Mobility
Silver 78%
Parents
Gold 81%
Learning & Intellectual
Gold 80%

Vision

Silver

These are the features that the business provides to create a positive accessible experience for customers or visitors with a vision impairment.

  • Getting ready to go:

    • The website:

      • www.museumswellington.org.nz/wellington-museum/
      • The website covers all four of the sites owned by Wellington Museums Trust, with a page for each site. It is easy to navigate with good print size and good colour contrast. Images are clearly labelled with Alt-text, making them accessible with screen reading software. Accessible information is not currently available on the web site but plans are underway to include this, so any information on the best options is welcomed. Staff are currently in the process of putting together specific instructions on accessing the museum by bus, including how many steps from the bus stops and which roads to cross. This information will be put on the website.
    • Brochures:

      • The main brochure covers all four of the sites owned by Wellington Museums Trust and has good colour contrast, using one colour for each location. There is also good contrast between the text and background. On the back of the brochure there is a map showing the location of all four sites. A more detailed or larger site map is available at the location or upon request. There is a range of brochures available at Reception, including a general Museums Wellington brochure, Events brochures and the Become a Friend brochure. All of them have good contrast and are easy to read. The main brochure covers all four of the sites owned by Wellington Museums Trust and has good colour contrast, using one colour for each location. There is also good contrast between the text and background. On the back of the brochure there is a map showing the location of all four sites.
      • A more detailed or larger site map is available at the location or upon request.
      • There are a range of brochures available at Reception, including a general Museums Wellington brochure, Events brochures and Become a Friend brochure. All of them have good contrast and are easy to read. The main brochure covers all four of the sites owned by Wellington Museums Trust and has good colour contrast, using one colour for each location. There is also good contrast between the text and background. On the back of the brochure there is a map showing the location of all four sites.
  • Arriving and Getting In:

    • Bus Stop:

      • Wellington Museum is located on the waterfront so the closest bus stops are on Lampton Quay. Travelling from Wellington Railway Station, any of the buses going through the CBD will stop at the ANZ Bank. Travelling back to Wellington Railway Station the bus stop is just past Cable Car Lane on Lampton Quay. From Lampton Quay it's a short work, approximately 5 minutes, along Gray Street then across Customhouse and Jervois Quays to the museum.
    • Car parking:

      • There is one accessible car park outside the front entrance to the Museum. This is strictly controlled by staff and is for access customers only. The closest public parking is a parking building under the TSB Arena. This is under the control of Wilson Parking and a parking fee is charged.
      • There is accessible car parking.
      • The accessible parking is easy to find and well sign posted.
      • There is no shelter over the accessible car parking.
    • Drop off/pick up zone:

      • There is space directly in front of the main entrance to drop people off but this is not under cover.
      • The drop off/pick up zone is located within 200 metres of the organisation's entrance.
      • There is no shelter over the drop off/pick up zone.
    • Drop off/pick up zone signage:

      • There is currently no signage indicating the drop-off/pick-up zone.
    • Kerb Side:

      • There is a service road running between the museum and the waterfront. This is marked by bollards but there is no change in level between the paved area and the road itself.
      • There is a kerb ramp for changes in level between the car park and footpath.
      • There is level access to the main entrance.
    • The identified accessible route to the site:

      • There are three changes of surface at the front entrance. The first change is from the cobbles to large concrete tiles, then across a metal plate just in front of the first set of self-opening double doors. Once through these doors the surface is carpet then becomes a wood floor once inside the second set of double doors. The Reception counter is immediately in front of the doors.
      • The accessible route to the site has a minimum width of 1200mm.
      • There are no tactile indicators installed to help navigate to the main entrance.
    • The main entrance into the site:

      • The main entrance into the site is flat. There are two sets of self-opening glass doors leading into the Reception area.
    • Main entrance signage:

      • There is a wheelchair sign along with a hearing sign on the right-hand side of the first self-opening door leading into the venue, and a sign indicating a Defibrillator is on site.
    • Main entrance doorways (this includes gates and turnstiles)

      • The first set of self-opening doors leads into a small foyer with a second set straight ahead leading into the Reception area.
  • Getting around within the site:

    • Customer Service:

      • Staff are friendly and welcoming and can be identified by their uniform. They are happy to provide additional assistance if required but are not pushy. There is a manual wheelchair available for use if required.
      • There are staff available to help with any access enquiries.
      • All support animals are welcomed on premises (e.g. guide, hearing or mobility dogs etc).
    • Communicating Accessibly:

      • There are guided tours available upon request.
      • Tours are only available in English.
      • There are electronic guides available to provide information.
    • The identified accessible route within the site:

      • Wellington Museum is a historic building but every effort has been made to ensure there is plenty of room for customers to move around between exhibits. There are a few areas where movies screen when lighting needs to be dimmed, however there is still sufficient lighting to navigate safely and staff are always available to provide extra assistance. The Wahine movie has text captions in both English and Maori and plans are underway to provide audio-description when there is no dialogue. New Zealand Sign Language is used in the Hologram exhibition.
      • The accessible route within the site has a minimum width of 1200mm.
      • Any permanently fixed objects are detectable by a person using a cane.
      • You can access all facilities and services within from this accessible route.
      • Lighting levels on this accessible route offer good visibility and viewing.
      • The layout suggests a welcoming physical environment (e.g. mobile floor stands provide unimpeded travel, or outdoor environment surfaces are well maintained).
    • Fixed ramps within:

      • There are four fixed ramps along the accessible route
      • There are no handrails.
    • Signage within the site:

      • Signage through the Museum has good contrast and in some cases, including all the exhibits on Level 3, is back-lit. The wall in the lift foyer on each level is painted a different colour with a large floor number and arrow pointing to the lift. There is also a floor plan on the wall with the current level in bold and all features, including accessible toilets, clearly marked.
    • Sensory options:

      • There is a large screen running the width of Levels 1 and 2 on which an old movie plays periodically. During this time lighting on these two levels is dimmed but is still sufficient for safe navigation. There are also a couple of other areas within the Museum where lighting levels are dim but these are clearly indicated.
    • Surfaces:

      • Most of the flooring in the main Museum has been left in its original wooden planks as it would have been in the old Bond Store but good use has been made of different surfaces to differentiate between different areas such as the lift foyer and Reception and Gift shop areas.
      • The floor surface covering is plain and clear.
      • Tactile indicators are not installed on the accessible route
    • Lifts:

      • The lift is an addition to the original building so it is not visible from the main entrance\; however, it is clearly marked on the location map on the front counter and staff are happy to point it out. There is plenty of room to manoeuvre in the lift foyer and the lift itself has plenty of room to manoeuvre within. It is easily able to fit a large mobility scooter inside. There are self-opening double doors leading from the museum into the lift foyer on each level.
      • All controls (i.e. landing controls, alarm and emergency telephone) are located within a reachable range.
    • Stairs or Steps:

      • The stairs are of wooden construction with no backing. They run up the centre of the building and have a hand rail on both sides which runs around each landing. There is a glass balustrade between the stair edge and the hand rail. This balustrade continues around the top of the stair well on Level 2. There is no stair access to the Level 3 Attic. This is via lift access only.
      • There is a handrail located on at least one or both sides of the stairs.
    • Accessible Reception/ Counter / Ticket Sales

      • The counter can be accessed on three sides and is shared by the main Reception area and the Retail shop. There is a site map of the facility fixed to the counter. There are usually two people at Reception, one looking after the Gift shop and one looking after Reception so it would be rare for this area to be left unattended but in the event it is, a bell is available to call for assistance. Staff are well trained in assisting people with a range of access needs, including communicating with those who are hard of hearing. They are happy to come around to the front of the counter in order to be more accessible. There is a foyer area with a couch to the right of the main Reception area where people can sit and wait if needed.
      • There is a counter located on the accessible route.
      • The counter is accessible and has a clear space of 1200mm x 1200mm in front.
      • There is a private room or quieter area available to use for communication or personal requirements.
      • There is an accessible buzzer/bell/alerting device to attract staff attention at the counter
    • Retail Shop:

      • The retail shop is located to the right of the main Reception area.
      • The shop is on a single level.
      • There is a level accessible entry into the shop.
      • Ramps into the shop area meet the required standards
      • There is a waiting area available with accessible seating.
      • Aisles have a minimum width of 1200mm to allow for pushchairs and mobility equipment.
      • Electronic payment devices (eg. EFTPOS terminals) are reachable and usable.
      • Hard flooring surfaces appear to have a slip resistant surface
      • The floor surface covering in the shop has a strong pattern and could be disorientating.
      • Retail shop staff are easily identified by a name badge or uniform.
      • Staff are happy to communicate the total EFTPOS payment and if necessary, can turn the monitor so the customer can see this for themselves. When exiting the museum customers come into the shop through a set of solid double doors which would usually be wedged open.
    • Accessible Toilets:

      • There are two Unisex accessible toilets at the Museum, one on the ground floor to the left of the main entrance and one at the back of the Attic, on the third floor. The one on the third floor is larger than the one on the ground floor.
      • The accessible toilets are located on the left after entering the museum's main entrance and at the back of Level 3, the Attic.
      • All gender accessible toilets are in a self-contained compartment with full privacy.
      • Accessible toilets are distributed evenly throughout multi storey buildings.
      • The toilet seat lid can act as a back rest.
      • The toilet pan provides a stable base to transfer from.
      • The accessible toilet is a minimum of 1600mm wide x 1900mm long.
    • Places of assembly, entertainment and recreation:

      • There are two meeting rooms available for public use\; the Boardroom on Level 1 and a smaller meeting room on Level 3. There is also an Entertainment area at the back of Level 1 where small plays and similar events can be staged. There is an accessible toilet on Level 3, where there is one small meeting room but nothing on Level 1 where the Boardroom and Entertainment areas are. The closest accessible toilet is on the ground floor.
      • Meeting rooms are on the accessible route.
      • Entertainment areas are on the accessible route.
      • There is level access and floor space for wheelchair users to be seated with the general audience.
      • There is no direct access to an accessible toilet.
      • The presentation area or stage is accessible.
    • Designated Accessible Areas:

      • There are bench seats available on each floor and the Museum is currently looking at options to provide more accessible seating with back and arm rests.
  • Getting out safely:

      • Staff are well trained in Health and Safety procedures, including safe evacuation of Access customers. They hold regular fire drills and all have designated floor zones to cover. For those with mobility needs the safe evacuation area is in the stairwell off the lift foyer.
      • The emergency exits are accessible and hazard free.
      • All fire/smoke doors can stay open automatically during an emergency.
      • There are audible fire alerting devices.
      • Assembly areas (e.g. evacuation point) are on the accessible route.

Hearing

Silver

These are the features that the business provides to create a positive accessible experience for customers or visitors who are Deaf or have a hearing impairment.

  • Getting ready to go:

    • The website:

      • www.museumswellington.org.nz/wellington-museum/
      • The website covers all four of the sites owned by Wellington Museums Trust, with a page for each site. It is easy to navigate with good print size and good colour contrast. Images are clearly labelled with Alt-text, making them accessible with screen reading software. Accessible information is not currently available on the web site but plans are underway to include this, so any information on the best options is welcomed. Staff are currently in the process of putting together specific instructions on accessing the museum by bus, including how many steps from the bus stops and which roads to cross. This information will be put on the website.
    • Brochures:

      • The main brochure covers all four of the sites owned by Wellington Museums Trust and has good colour contrast, using one colour for each location. There is also good contrast between the text and background. On the back of the brochure there is a map showing the location of all four sites. A more detailed or larger site map is available at the location or upon request. There is a range of brochures available at Reception, including a general Museums Wellington brochure, Events brochures and the Become a Friend brochure. All of them have good contrast and are easy to read. The main brochure covers all four of the sites owned by Wellington Museums Trust and has good colour contrast, using one colour for each location. There is also good contrast between the text and background. On the back of the brochure there is a map showing the location of all four sites.
      • A more detailed or larger site map is available at the location or upon request.
      • There are a range of brochures available at Reception, including a general Museums Wellington brochure, Events brochures and Become a Friend brochure. All of them have good contrast and are easy to read. The main brochure covers all four of the sites owned by Wellington Museums Trust and has good colour contrast, using one colour for each location. There is also good contrast between the text and background. On the back of the brochure there is a map showing the location of all four sites.
  • Arriving and Getting In:

    • Bus Stop:

      • Wellington Museum is located on the waterfront so the closest bus stops are on Lampton Quay. Travelling from Wellington Railway Station, any of the buses going through the CBD will stop at the ANZ Bank. Travelling back to Wellington Railway Station the bus stop is just past Cable Car Lane on Lampton Quay. From Lampton Quay it's a short work, approximately 5 minutes, along Gray Street then across Customhouse and Jervois Quays to the museum.
    • Car parking:

      • There is one accessible car park outside the front entrance to the Museum. This is strictly controlled by staff and is for access customers only. The closest public parking is a parking building under the TSB Arena. This is under the control of Wilson Parking and a parking fee is charged.
    • Drop off/pick up zone:

      • There is space directly in front of the main entrance to drop people off but this is not under cover.
      • The drop off/pick up zone is located within 200 metres of the organisation's entrance.
      • There is no shelter over the drop off/pick up zone.
    • Drop off/pick up zone signage:

      • There is currently no signage indicating the drop-off/pick-up zone.
    • Kerb Side:

      • There is a service road running between the museum and the waterfront. This is marked by bollards but there is no change in level between the paved area and the road itself.
      • There is level access to the main entrance.
    • The identified accessible route to the site:

      • There are three changes of surface at the front entrance. The first change is from the cobbles to large concrete tiles, then across a metal plate just in front of the first set of self-opening double doors. Once through these doors the surface is carpet then becomes a wood floor once inside the second set of double doors. The Reception counter is immediately in front of the doors.
    • The main entrance into the site:

      • The main entrance into the site is flat. There are two sets of self-opening glass doors leading into the Reception area.
    • Main entrance signage:

      • There is a wheelchair sign along with a hearing sign on the right-hand side of the first self-opening door leading into the venue, and a sign indicating a Defibrillator is on site.
    • Main entrance doorways (this includes gates and turnstiles)

      • The first set of self-opening doors leads into a small foyer with a second set straight ahead leading into the Reception area.
  • Getting around within the site:

    • Customer Service:

      • Staff are friendly and welcoming and can be identified by their uniform. They are happy to provide additional assistance if required but are not pushy. There is a manual wheelchair available for use if required.
      • There are staff available to help with any access enquiries.
      • All support animals are welcomed on premises (e.g. guide, hearing or mobility dogs etc).
    • Communicating Accessibly:

      • There are guided tours available upon request.
      • Tours are only available in English.
      • Information can be sent out via email.
      • There are electronic guides available to provide information.
    • The identified accessible route within the site:

      • Wellington Museum is a historic building but every effort has been made to ensure there is plenty of room for customers to move around between exhibits. There are a few areas where movies screen when lighting needs to be dimmed, however there is still sufficient lighting to navigate safely and staff are always available to provide extra assistance. The Wahine movie has text captions in both English and Maori and plans are underway to provide audio-description when there is no dialogue. New Zealand Sign Language is used in the Hologram exhibition.
      • The accessible route within the site has a minimum width of 1200mm.
      • You can access all facilities and services within from this accessible route.
      • Lighting levels on this accessible route offer good visibility and viewing.
      • The layout suggests a welcoming physical environment (e.g. mobile floor stands provide unimpeded travel, or outdoor environment surfaces are well maintained).
    • Fixed ramps within:

      • There are no handrails.
    • Signage within the site:

      • Signage through the Museum has good contrast and in some cases, including all the exhibits on Level 3, is back-lit. The wall in the lift foyer on each level is painted a different colour with a large floor number and arrow pointing to the lift. There is also a floor plan on the wall with the current level in bold and all features, including accessible toilets, clearly marked.
    • Sensory options:

      • There is a large screen running the width of Levels 1 and 2 on which an old movie plays periodically. During this time lighting on these two levels is dimmed but is still sufficient for safe navigation. There are also a couple of other areas within the Museum where lighting levels are dim but these are clearly indicated.
      • A listening system exists.
    • Surfaces:

      • Most of the flooring in the main Museum has been left in its original wooden planks as it would have been in the old Bond Store but good use has been made of different surfaces to differentiate between different areas such as the lift foyer and Reception and Gift shop areas.
    • Lifts:

      • The lift is an addition to the original building so it is not visible from the main entrance\; however, it is clearly marked on the location map on the front counter and staff are happy to point it out. There is plenty of room to manoeuvre in the lift foyer and the lift itself has plenty of room to manoeuvre within. It is easily able to fit a large mobility scooter inside. There are self-opening double doors leading from the museum into the lift foyer on each level.
      • All controls (i.e. landing controls, alarm and emergency telephone) are located within a reachable range.
    • Stairs or Steps:

      • The stairs are of wooden construction with no backing. They run up the centre of the building and have a hand rail on both sides which runs around each landing. There is a glass balustrade between the stair edge and the hand rail. This balustrade continues around the top of the stair well on Level 2. There is no stair access to the Level 3 Attic. This is via lift access only.
      • There is a handrail located on at least one or both sides of the stairs.
    • Accessible Reception/ Counter / Ticket Sales

      • The counter can be accessed on three sides and is shared by the main Reception area and the Retail shop. There is a site map of the facility fixed to the counter. There are usually two people at Reception, one looking after the Gift shop and one looking after Reception so it would be rare for this area to be left unattended but in the event it is, a bell is available to call for assistance. Staff are well trained in assisting people with a range of access needs, including communicating with those who are hard of hearing. They are happy to come around to the front of the counter in order to be more accessible. There is a foyer area with a couch to the right of the main Reception area where people can sit and wait if needed.
      • There is a counter located on the accessible route.
      • The counter is accessible and has a clear space of 1200mm x 1200mm in front.
      • There is a private room or quieter area available to use for communication or personal requirements.
      • There is an accessible buzzer/bell/alerting device to attract staff attention at the counter
    • Retail Shop:

      • The retail shop is located to the right of the main Reception area.
      • The shop is on a single level.
      • There is a level accessible entry into the shop.
      • There is a waiting area available with accessible seating.
      • Aisles have a minimum width of 1200mm to allow for pushchairs and mobility equipment.
      • Electronic payment devices (eg. EFTPOS terminals) are reachable and usable.
      • Hard flooring surfaces appear to have a slip resistant surface
      • Retail shop staff are easily identified by a name badge or uniform.
      • Staff are happy to communicate the total EFTPOS payment and if necessary, can turn the monitor so the customer can see this for themselves. When exiting the museum customers come into the shop through a set of solid double doors which would usually be wedged open.
    • Accessible Toilets:

      • There are two Unisex accessible toilets at the Museum, one on the ground floor to the left of the main entrance and one at the back of the Attic, on the third floor. The one on the third floor is larger than the one on the ground floor.
      • The accessible toilets are located on the left after entering the museum's main entrance and at the back of Level 3, the Attic.
      • All gender accessible toilets are in a self-contained compartment with full privacy.
      • Accessible toilets are distributed evenly throughout multi storey buildings.
      • The toilet seat lid can act as a back rest.
      • The toilet pan provides a stable base to transfer from.
      • The accessible toilet is a minimum of 1600mm wide x 1900mm long.
    • Places of assembly, entertainment and recreation:

      • There are two meeting rooms available for public use\; the Boardroom on Level 1 and a smaller meeting room on Level 3. There is also an Entertainment area at the back of Level 1 where small plays and similar events can be staged. There is an accessible toilet on Level 3, where there is one small meeting room but nothing on Level 1 where the Boardroom and Entertainment areas are. The closest accessible toilet is on the ground floor.
      • Meeting rooms are on the accessible route.
      • Entertainment areas are on the accessible route.
      • There is no direct access to an accessible toilet.
      • The presentation area or stage is accessible.
    • Designated Accessible Areas:

      • There are bench seats available on each floor and the Museum is currently looking at options to provide more accessible seating with back and arm rests.
  • Getting out safely:

      • Staff are well trained in Health and Safety procedures, including safe evacuation of Access customers. They hold regular fire drills and all have designated floor zones to cover. For those with mobility needs the safe evacuation area is in the stairwell off the lift foyer.
      • The emergency exits are accessible and hazard free.
      • All fire/smoke doors can stay open automatically during an emergency.
      • There are audible fire alerting devices.
      • Assembly areas (e.g. evacuation point) are on the accessible route.

Mobility

Silver

These are the features that the business provides to create a positive accessible experience for customers or visitors with a mobility impairment.

  • Getting ready to go:

    • The website:

      • www.museumswellington.org.nz/wellington-museum/
      • The website covers all four of the sites owned by Wellington Museums Trust, with a page for each site. It is easy to navigate with good print size and good colour contrast. Images are clearly labelled with Alt-text, making them accessible with screen reading software. Accessible information is not currently available on the web site but plans are underway to include this, so any information on the best options is welcomed. Staff are currently in the process of putting together specific instructions on accessing the museum by bus, including how many steps from the bus stops and which roads to cross. This information will be put on the website.
    • Brochures:

      • The main brochure covers all four of the sites owned by Wellington Museums Trust and has good colour contrast, using one colour for each location. There is also good contrast between the text and background. On the back of the brochure there is a map showing the location of all four sites. A more detailed or larger site map is available at the location or upon request. There is a range of brochures available at Reception, including a general Museums Wellington brochure, Events brochures and the Become a Friend brochure. All of them have good contrast and are easy to read. The main brochure covers all four of the sites owned by Wellington Museums Trust and has good colour contrast, using one colour for each location. There is also good contrast between the text and background. On the back of the brochure there is a map showing the location of all four sites.
      • A more detailed or larger site map is available at the location or upon request.
      • There are a range of brochures available at Reception, including a general Museums Wellington brochure, Events brochures and Become a Friend brochure. All of them have good contrast and are easy to read. The main brochure covers all four of the sites owned by Wellington Museums Trust and has good colour contrast, using one colour for each location. There is also good contrast between the text and background. On the back of the brochure there is a map showing the location of all four sites.
  • Arriving and Getting In:

    • Bus Stop:

      • Wellington Museum is located on the waterfront so the closest bus stops are on Lampton Quay. Travelling from Wellington Railway Station, any of the buses going through the CBD will stop at the ANZ Bank. Travelling back to Wellington Railway Station the bus stop is just past Cable Car Lane on Lampton Quay. From Lampton Quay it's a short work, approximately 5 minutes, along Gray Street then across Customhouse and Jervois Quays to the museum.
    • Car parking:

      • There is one accessible car park outside the front entrance to the Museum. This is strictly controlled by staff and is for access customers only. The closest public parking is a parking building under the TSB Arena. This is under the control of Wilson Parking and a parking fee is charged.
      • There is accessible car parking.
      • The accessible parking is easy to find and well sign posted.
      • There is no shelter over the accessible car parking.
    • Drop off/pick up zone:

      • There is space directly in front of the main entrance to drop people off but this is not under cover.
      • The drop off/pick up zone is located within 200 metres of the organisation's entrance.
      • There is no shelter over the drop off/pick up zone.
    • Drop off/pick up zone signage:

      • There is currently no signage indicating the drop-off/pick-up zone.
    • Kerb Side:

      • There is a service road running between the museum and the waterfront. This is marked by bollards but there is no change in level between the paved area and the road itself.
      • There is a kerb ramp for changes in level between the car park and footpath.
      • There is level access to the main entrance.
    • The identified accessible route to the site:

      • There are three changes of surface at the front entrance. The first change is from the cobbles to large concrete tiles, then across a metal plate just in front of the first set of self-opening double doors. Once through these doors the surface is carpet then becomes a wood floor once inside the second set of double doors. The Reception counter is immediately in front of the doors.
      • The accessible route to the site has a minimum width of 1200mm.
    • The main entrance into the site:

      • The main entrance into the site is flat. There are two sets of self-opening glass doors leading into the Reception area.
    • Main entrance signage:

      • There is a wheelchair sign along with a hearing sign on the right-hand side of the first self-opening door leading into the venue, and a sign indicating a Defibrillator is on site.
    • Main entrance doorways (this includes gates and turnstiles)

      • The first set of self-opening doors leads into a small foyer with a second set straight ahead leading into the Reception area.
  • Getting around within the site:

    • Customer Service:

      • Staff are friendly and welcoming and can be identified by their uniform. They are happy to provide additional assistance if required but are not pushy. There is a manual wheelchair available for use if required.
      • There are staff available to help with any access enquiries.
      • There are wheelchairs available.
      • This is a manual wheelchair
      • All support animals are welcomed on premises (e.g. guide, hearing or mobility dogs etc).
    • Communicating Accessibly:

      • There are guided tours available upon request.
      • Tours are only available in English.
      • There are electronic guides available to provide information.
    • The identified accessible route within the site:

      • Wellington Museum is a historic building but every effort has been made to ensure there is plenty of room for customers to move around between exhibits. There are a few areas where movies screen when lighting needs to be dimmed, however there is still sufficient lighting to navigate safely and staff are always available to provide extra assistance. The Wahine movie has text captions in both English and Maori and plans are underway to provide audio-description when there is no dialogue. New Zealand Sign Language is used in the Hologram exhibition.
      • The accessible route within the site has a minimum width of 1200mm.
      • You can access all facilities and services within from this accessible route.
      • Lighting levels on this accessible route offer good visibility and viewing.
      • The layout suggests a welcoming physical environment (e.g. mobile floor stands provide unimpeded travel, or outdoor environment surfaces are well maintained).
    • Fixed ramps within:

      • There are four fixed ramps along the accessible route
      • There are no handrails.
    • Signage within the site:

      • Signage through the Museum has good contrast and in some cases, including all the exhibits on Level 3, is back-lit. The wall in the lift foyer on each level is painted a different colour with a large floor number and arrow pointing to the lift. There is also a floor plan on the wall with the current level in bold and all features, including accessible toilets, clearly marked.
    • Sensory options:

      • There is a large screen running the width of Levels 1 and 2 on which an old movie plays periodically. During this time lighting on these two levels is dimmed but is still sufficient for safe navigation. There are also a couple of other areas within the Museum where lighting levels are dim but these are clearly indicated.
    • Surfaces:

      • Most of the flooring in the main Museum has been left in its original wooden planks as it would have been in the old Bond Store but good use has been made of different surfaces to differentiate between different areas such as the lift foyer and Reception and Gift shop areas.
      • Easy movement around the site due to short cut carpet pile.
    • Lifts:

      • The lift is an addition to the original building so it is not visible from the main entrance\; however, it is clearly marked on the location map on the front counter and staff are happy to point it out. There is plenty of room to manoeuvre in the lift foyer and the lift itself has plenty of room to manoeuvre within. It is easily able to fit a large mobility scooter inside. There are self-opening double doors leading from the museum into the lift foyer on each level.
      • All controls (i.e. landing controls, alarm and emergency telephone) are located within a reachable range.
    • Stairs or Steps:

      • The stairs are of wooden construction with no backing. They run up the centre of the building and have a hand rail on both sides which runs around each landing. There is a glass balustrade between the stair edge and the hand rail. This balustrade continues around the top of the stair well on Level 2. There is no stair access to the Level 3 Attic. This is via lift access only.
      • There is a handrail located on at least one or both sides of the stairs.
    • Accessible Reception/ Counter / Ticket Sales

      • The counter can be accessed on three sides and is shared by the main Reception area and the Retail shop. There is a site map of the facility fixed to the counter. There are usually two people at Reception, one looking after the Gift shop and one looking after Reception so it would be rare for this area to be left unattended but in the event it is, a bell is available to call for assistance. Staff are well trained in assisting people with a range of access needs, including communicating with those who are hard of hearing. They are happy to come around to the front of the counter in order to be more accessible. There is a foyer area with a couch to the right of the main Reception area where people can sit and wait if needed.
      • There is a counter located on the accessible route.
      • The counter is accessible and has a clear space of 1200mm x 1200mm in front.
      • There is no access space at the service or reception counter.
      • There is a private room or quieter area available to use for communication or personal requirements.
      • There is an accessible buzzer/bell/alerting device to attract staff attention at the counter
    • Retail Shop:

      • The retail shop is located to the right of the main Reception area.
      • The shop is on a single level.
      • There is a level accessible entry into the shop.
      • Ramps into the shop area meet the required standards
      • There is a waiting area available with accessible seating.
      • Aisles have a minimum width of 1200mm to allow for pushchairs and mobility equipment.
      • Electronic payment devices (eg. EFTPOS terminals) are reachable and usable.
      • Hard flooring surfaces appear to have a slip resistant surface
      • Retail shop staff are easily identified by a name badge or uniform.
      • Staff are happy to communicate the total EFTPOS payment and if necessary, can turn the monitor so the customer can see this for themselves. When exiting the museum customers come into the shop through a set of solid double doors which would usually be wedged open.
    • Accessible Toilets:

      • There are two Unisex accessible toilets at the Museum, one on the ground floor to the left of the main entrance and one at the back of the Attic, on the third floor. The one on the third floor is larger than the one on the ground floor.
      • The accessible toilets are located on the left after entering the museum's main entrance and at the back of Level 3, the Attic.
      • All gender accessible toilets are in a self-contained compartment with full privacy.
      • Accessible toilets are distributed evenly throughout multi storey buildings.
      • The toilet seat lid can act as a back rest.
      • The toilet pan provides a stable base to transfer from.
      • The accessible toilet is a minimum of 1600mm wide x 1900mm long.
      • The washbasin is reachable from the toilet seat.
    • Places of assembly, entertainment and recreation:

      • There are two meeting rooms available for public use\; the Boardroom on Level 1 and a smaller meeting room on Level 3. There is also an Entertainment area at the back of Level 1 where small plays and similar events can be staged. There is an accessible toilet on Level 3, where there is one small meeting room but nothing on Level 1 where the Boardroom and Entertainment areas are. The closest accessible toilet is on the ground floor.
      • Meeting rooms are on the accessible route.
      • Entertainment areas are on the accessible route.
      • There is level access and floor space for wheelchair users to be seated with the general audience.
      • There is no direct access to an accessible toilet.
      • The presentation area or stage is accessible.
    • Designated Accessible Areas:

      • There are bench seats available on each floor and the Museum is currently looking at options to provide more accessible seating with back and arm rests.
  • Getting out safely:

      • Staff are well trained in Health and Safety procedures, including safe evacuation of Access customers. They hold regular fire drills and all have designated floor zones to cover. For those with mobility needs the safe evacuation area is in the stairwell off the lift foyer.
      • The emergency exits are accessible and hazard free.
      • All fire/smoke doors can stay open automatically during an emergency.
      • There are audible fire alerting devices.
      • Assembly areas (e.g. evacuation point) are on the accessible route.

Parents

Gold

These are the features that the business provides to create a positive accessible experience for customers or visitors with young children.

  • Getting ready to go:

    • The website:

      • www.museumswellington.org.nz/wellington-museum/
      • The website covers all four of the sites owned by Wellington Museums Trust, with a page for each site. It is easy to navigate with good print size and good colour contrast. Images are clearly labelled with Alt-text, making them accessible with screen reading software. Accessible information is not currently available on the web site but plans are underway to include this, so any information on the best options is welcomed. Staff are currently in the process of putting together specific instructions on accessing the museum by bus, including how many steps from the bus stops and which roads to cross. This information will be put on the website.
    • Brochures:

      • The main brochure covers all four of the sites owned by Wellington Museums Trust and has good colour contrast, using one colour for each location. There is also good contrast between the text and background. On the back of the brochure there is a map showing the location of all four sites. A more detailed or larger site map is available at the location or upon request. There is a range of brochures available at Reception, including a general Museums Wellington brochure, Events brochures and the Become a Friend brochure. All of them have good contrast and are easy to read. The main brochure covers all four of the sites owned by Wellington Museums Trust and has good colour contrast, using one colour for each location. There is also good contrast between the text and background. On the back of the brochure there is a map showing the location of all four sites.
      • A more detailed or larger site map is available at the location or upon request.
      • There are a range of brochures available at Reception, including a general Museums Wellington brochure, Events brochures and Become a Friend brochure. All of them have good contrast and are easy to read. The main brochure covers all four of the sites owned by Wellington Museums Trust and has good colour contrast, using one colour for each location. There is also good contrast between the text and background. On the back of the brochure there is a map showing the location of all four sites.
  • Arriving and Getting In:

    • Bus Stop:

      • Wellington Museum is located on the waterfront so the closest bus stops are on Lampton Quay. Travelling from Wellington Railway Station, any of the buses going through the CBD will stop at the ANZ Bank. Travelling back to Wellington Railway Station the bus stop is just past Cable Car Lane on Lampton Quay. From Lampton Quay it's a short work, approximately 5 minutes, along Gray Street then across Customhouse and Jervois Quays to the museum.
    • Car parking:

      • There is one accessible car park outside the front entrance to the Museum. This is strictly controlled by staff and is for access customers only. The closest public parking is a parking building under the TSB Arena. This is under the control of Wilson Parking and a parking fee is charged.
    • Drop off/pick up zone:

      • There is space directly in front of the main entrance to drop people off but this is not under cover.
      • The drop off/pick up zone is located within 200 metres of the organisation's entrance.
      • There is no shelter over the drop off/pick up zone.
    • Drop off/pick up zone signage:

      • There is currently no signage indicating the drop-off/pick-up zone.
    • Kerb Side:

      • There is a service road running between the museum and the waterfront. This is marked by bollards but there is no change in level between the paved area and the road itself.
      • There is a kerb ramp for changes in level between the car park and footpath.
      • There is level access to the main entrance.
    • The identified accessible route to the site:

      • There are three changes of surface at the front entrance. The first change is from the cobbles to large concrete tiles, then across a metal plate just in front of the first set of self-opening double doors. Once through these doors the surface is carpet then becomes a wood floor once inside the second set of double doors. The Reception counter is immediately in front of the doors.
    • The main entrance into the site:

      • The main entrance into the site is flat. There are two sets of self-opening glass doors leading into the Reception area.
    • Main entrance signage:

      • There is a wheelchair sign along with a hearing sign on the right-hand side of the first self-opening door leading into the venue, and a sign indicating a Defibrillator is on site.
    • Main entrance doorways (this includes gates and turnstiles)

      • The first set of self-opening doors leads into a small foyer with a second set straight ahead leading into the Reception area.
  • Getting around within the site:

    • Customer Service:

      • Staff are friendly and welcoming and can be identified by their uniform. They are happy to provide additional assistance if required but are not pushy. There is a manual wheelchair available for use if required.
      • There are staff available to help with any access enquiries.
      • There are wheelchairs available.
      • This is a manual wheelchair
      • All support animals are welcomed on premises (e.g. guide, hearing or mobility dogs etc).
    • Communicating Accessibly:

      • There are guided tours available upon request.
      • Tours are only available in English.
      • There are electronic guides available to provide information.
    • The identified accessible route within the site:

      • Wellington Museum is a historic building but every effort has been made to ensure there is plenty of room for customers to move around between exhibits. There are a few areas where movies screen when lighting needs to be dimmed, however there is still sufficient lighting to navigate safely and staff are always available to provide extra assistance. The Wahine movie has text captions in both English and Maori and plans are underway to provide audio-description when there is no dialogue. New Zealand Sign Language is used in the Hologram exhibition.
      • The accessible route within the site has a minimum width of 1200mm.
      • You can access all facilities and services within from this accessible route.
      • Lighting levels on this accessible route offer good visibility and viewing.
      • The layout suggests a welcoming physical environment (e.g. mobile floor stands provide unimpeded travel, or outdoor environment surfaces are well maintained).
    • Fixed ramps within:

      • There are four fixed ramps along the accessible route
      • There are no handrails.
    • Signage within the site:

      • Signage through the Museum has good contrast and in some cases, including all the exhibits on Level 3, is back-lit. The wall in the lift foyer on each level is painted a different colour with a large floor number and arrow pointing to the lift. There is also a floor plan on the wall with the current level in bold and all features, including accessible toilets, clearly marked.
    • Sensory options:

      • There is a large screen running the width of Levels 1 and 2 on which an old movie plays periodically. During this time lighting on these two levels is dimmed but is still sufficient for safe navigation. There are also a couple of other areas within the Museum where lighting levels are dim but these are clearly indicated.
    • Surfaces:

      • Most of the flooring in the main Museum has been left in its original wooden planks as it would have been in the old Bond Store but good use has been made of different surfaces to differentiate between different areas such as the lift foyer and Reception and Gift shop areas.
      • Easy movement around the site due to short cut carpet pile.
    • Lifts:

      • The lift is an addition to the original building so it is not visible from the main entrance\; however, it is clearly marked on the location map on the front counter and staff are happy to point it out. There is plenty of room to manoeuvre in the lift foyer and the lift itself has plenty of room to manoeuvre within. It is easily able to fit a large mobility scooter inside. There are self-opening double doors leading from the museum into the lift foyer on each level.
      • All controls (i.e. landing controls, alarm and emergency telephone) are located within a reachable range.
    • Stairs or Steps:

      • The stairs are of wooden construction with no backing. They run up the centre of the building and have a hand rail on both sides which runs around each landing. There is a glass balustrade between the stair edge and the hand rail. This balustrade continues around the top of the stair well on Level 2. There is no stair access to the Level 3 Attic. This is via lift access only.
      • There is a handrail located on at least one or both sides of the stairs.
    • Accessible Reception/ Counter / Ticket Sales

      • The counter can be accessed on three sides and is shared by the main Reception area and the Retail shop. There is a site map of the facility fixed to the counter. There are usually two people at Reception, one looking after the Gift shop and one looking after Reception so it would be rare for this area to be left unattended but in the event it is, a bell is available to call for assistance. Staff are well trained in assisting people with a range of access needs, including communicating with those who are hard of hearing. They are happy to come around to the front of the counter in order to be more accessible. There is a foyer area with a couch to the right of the main Reception area where people can sit and wait if needed.
      • There is a counter located on the accessible route.
      • The counter is accessible and has a clear space of 1200mm x 1200mm in front.
      • There is no access space at the service or reception counter.
      • There is a private room or quieter area available to use for communication or personal requirements.
      • There is an accessible buzzer/bell/alerting device to attract staff attention at the counter
    • Retail Shop:

      • The retail shop is located to the right of the main Reception area.
      • The shop is on a single level.
      • There is a level accessible entry into the shop.
      • Ramps into the shop area meet the required standards
      • There is a waiting area available with accessible seating.
      • Aisles have a minimum width of 1200mm to allow for pushchairs and mobility equipment.
      • Electronic payment devices (eg. EFTPOS terminals) are reachable and usable.
      • Hard flooring surfaces appear to have a slip resistant surface
      • Staff are happy to communicate the total EFTPOS payment and if necessary, can turn the monitor so the customer can see this for themselves. When exiting the museum customers come into the shop through a set of solid double doors which would usually be wedged open.
      • Retail shop staff are easily identified by a name badge or uniform.
    • Accessible Toilets:

      • There are two Unisex accessible toilets at the Museum, one on the ground floor to the left of the main entrance and one at the back of the Attic, on the third floor. The one on the third floor is larger than the one on the ground floor.
      • The accessible toilets are located on the left after entering the museum's main entrance and at the back of Level 3, the Attic.
      • All gender accessible toilets are in a self-contained compartment with full privacy.
      • There is a baby change station or separate parent room available.
      • Accessible toilets are distributed evenly throughout multi storey buildings.
      • The toilet seat lid can act as a back rest.
      • The toilet pan provides a stable base to transfer from.
      • The accessible toilet is a minimum of 1600mm wide x 1900mm long.
    • Places of assembly, entertainment and recreation:

      • There are two meeting rooms available for public use\; the Boardroom on Level 1 and a smaller meeting room on Level 3. There is also an Entertainment area at the back of Level 1 where small plays and similar events can be staged. There is an accessible toilet on Level 3, where there is one small meeting room but nothing on Level 1 where the Boardroom and Entertainment areas are. The closest accessible toilet is on the ground floor.
      • Meeting rooms are on the accessible route.
      • Entertainment areas are on the accessible route.
      • There is level access and floor space for wheelchair users to be seated with the general audience.
      • There is no direct access to an accessible toilet.
      • The presentation area or stage is accessible.
    • Designated Accessible Areas:

      • There are bench seats available on each floor and the Museum is currently looking at options to provide more accessible seating with back and arm rests.
  • Getting out safely:

      • Staff are well trained in Health and Safety procedures, including safe evacuation of Access customers. They hold regular fire drills and all have designated floor zones to cover. For those with mobility needs the safe evacuation area is in the stairwell off the lift foyer.
      • The emergency exits are accessible and hazard free.
      • All fire/smoke doors can stay open automatically during an emergency.
      • There are audible fire alerting devices.
      • Assembly areas (e.g. evacuation point) are on the accessible route.

Learning & Intellectual

Gold

These are the features that the business provides to create a positive accessible experience for customers or visitors with a learning or intellectual impairment.

  • Getting ready to go:

    • The website:

      • www.museumswellington.org.nz/wellington-museum/
      • The website covers all four of the sites owned by Wellington Museums Trust, with a page for each site. It is easy to navigate with good print size and good colour contrast. Images are clearly labelled with Alt-text, making them accessible with screen reading software. Accessible information is not currently available on the web site but plans are underway to include this, so any information on the best options is welcomed. Staff are currently in the process of putting together specific instructions on accessing the museum by bus, including how many steps from the bus stops and which roads to cross. This information will be put on the website.
    • Brochures:

      • The main brochure covers all four of the sites owned by Wellington Museums Trust and has good colour contrast, using one colour for each location. There is also good contrast between the text and background. On the back of the brochure there is a map showing the location of all four sites. A more detailed or larger site map is available at the location or upon request. There is a range of brochures available at Reception, including a general Museums Wellington brochure, Events brochures and the Become a Friend brochure. All of them have good contrast and are easy to read. The main brochure covers all four of the sites owned by Wellington Museums Trust and has good colour contrast, using one colour for each location. There is also good contrast between the text and background. On the back of the brochure there is a map showing the location of all four sites.
      • A more detailed or larger site map is available at the location or upon request.
      • There are a range of brochures available at Reception, including a general Museums Wellington brochure, Events brochures and Become a Friend brochure. All of them have good contrast and are easy to read. The main brochure covers all four of the sites owned by Wellington Museums Trust and has good colour contrast, using one colour for each location. There is also good contrast between the text and background. On the back of the brochure there is a map showing the location of all four sites.
  • Arriving and Getting In:

    • Bus Stop:

      • Wellington Museum is located on the waterfront so the closest bus stops are on Lampton Quay. Travelling from Wellington Railway Station, any of the buses going through the CBD will stop at the ANZ Bank. Travelling back to Wellington Railway Station the bus stop is just past Cable Car Lane on Lampton Quay. From Lampton Quay it's a short work, approximately 5 minutes, along Gray Street then across Customhouse and Jervois Quays to the museum.
    • Car parking:

      • There is one accessible car park outside the front entrance to the Museum. This is strictly controlled by staff and is for access customers only. The closest public parking is a parking building under the TSB Arena. This is under the control of Wilson Parking and a parking fee is charged.
    • Drop off/pick up zone:

      • There is space directly in front of the main entrance to drop people off but this is not under cover.
      • The drop off/pick up zone is located within 200 metres of the organisation's entrance.
      • There is no shelter over the drop off/pick up zone.
    • Drop off/pick up zone signage:

      • There is currently no signage indicating the drop-off/pick-up zone.
    • Kerb Side:

      • There is a service road running between the museum and the waterfront. This is marked by bollards but there is no change in level between the paved area and the road itself.
      • There is a kerb ramp for changes in level between the car park and footpath.
      • There is level access to the main entrance.
    • The identified accessible route to the site:

      • There are three changes of surface at the front entrance. The first change is from the cobbles to large concrete tiles, then across a metal plate just in front of the first set of self-opening double doors. Once through these doors the surface is carpet then becomes a wood floor once inside the second set of double doors. The Reception counter is immediately in front of the doors.
      • The accessible route to the site has a minimum width of 1200mm.
    • The main entrance into the site:

      • The main entrance into the site is flat. There are two sets of self-opening glass doors leading into the Reception area.
    • Main entrance signage:

      • There is a wheelchair sign along with a hearing sign on the right-hand side of the first self-opening door leading into the venue, and a sign indicating a Defibrillator is on site.
    • Main entrance doorways (this includes gates and turnstiles)

      • The first set of self-opening doors leads into a small foyer with a second set straight ahead leading into the Reception area.
  • Getting around within the site:

    • Customer Service:

      • Staff are friendly and welcoming and can be identified by their uniform. They are happy to provide additional assistance if required but are not pushy. There is a manual wheelchair available for use if required.
      • There are staff available to help with any access enquiries.
      • All support animals are welcomed on premises (e.g. guide, hearing or mobility dogs etc).
    • Communicating Accessibly:

      • There are guided tours available upon request.
      • Tours are only available in English.
      • There are electronic guides available to provide information.
    • The identified accessible route within the site:

      • Wellington Museum is a historic building but every effort has been made to ensure there is plenty of room for customers to move around between exhibits. There are a few areas where movies screen when lighting needs to be dimmed, however there is still sufficient lighting to navigate safely and staff are always available to provide extra assistance. The Wahine movie has text captions in both English and Maori and plans are underway to provide audio-description when there is no dialogue. New Zealand Sign Language is used in the Hologram exhibition.
      • The accessible route within the site has a minimum width of 1200mm.
      • You can access all facilities and services within from this accessible route.
      • Lighting levels on this accessible route offer good visibility and viewing.
      • The layout suggests a welcoming physical environment (e.g. mobile floor stands provide unimpeded travel, or outdoor environment surfaces are well maintained).
    • Fixed ramps within:

      • There are four fixed ramps along the accessible route
      • There are no handrails.
    • Signage within the site:

      • Signage through the Museum has good contrast and in some cases, including all the exhibits on Level 3, is back-lit. The wall in the lift foyer on each level is painted a different colour with a large floor number and arrow pointing to the lift. There is also a floor plan on the wall with the current level in bold and all features, including accessible toilets, clearly marked.
    • Sensory options:

      • There is a large screen running the width of Levels 1 and 2 on which an old movie plays periodically. During this time lighting on these two levels is dimmed but is still sufficient for safe navigation. There are also a couple of other areas within the Museum where lighting levels are dim but these are clearly indicated.
    • Surfaces:

      • Most of the flooring in the main Museum has been left in its original wooden planks as it would have been in the old Bond Store but good use has been made of different surfaces to differentiate between different areas such as the lift foyer and Reception and Gift shop areas.
      • The floor surface covering is plain and clear.
    • Lifts:

      • The lift is an addition to the original building so it is not visible from the main entrance\; however, it is clearly marked on the location map on the front counter and staff are happy to point it out. There is plenty of room to manoeuvre in the lift foyer and the lift itself has plenty of room to manoeuvre within. It is easily able to fit a large mobility scooter inside. There are self-opening double doors leading from the museum into the lift foyer on each level.
      • All controls (i.e. landing controls, alarm and emergency telephone) are located within a reachable range.
    • Stairs or Steps:

      • The stairs are of wooden construction with no backing. They run up the centre of the building and have a hand rail on both sides which runs around each landing. There is a glass balustrade between the stair edge and the hand rail. This balustrade continues around the top of the stair well on Level 2. There is no stair access to the Level 3 Attic. This is via lift access only.
      • There is a handrail located on at least one or both sides of the stairs.
    • Accessible Reception/ Counter / Ticket Sales

      • The counter can be accessed on three sides and is shared by the main Reception area and the Retail shop. There is a site map of the facility fixed to the counter. There are usually two people at Reception, one looking after the Gift shop and one looking after Reception so it would be rare for this area to be left unattended but in the event it is, a bell is available to call for assistance. Staff are well trained in assisting people with a range of access needs, including communicating with those who are hard of hearing. They are happy to come around to the front of the counter in order to be more accessible. There is a foyer area with a couch to the right of the main Reception area where people can sit and wait if needed.
      • There is a counter located on the accessible route.
      • The counter is accessible and has a clear space of 1200mm x 1200mm in front.
      • There is a private room or quieter area available to use for communication or personal requirements.
      • There is an accessible buzzer/bell/alerting device to attract staff attention at the counter
    • Retail Shop:

      • The retail shop is located to the right of the main Reception area.
      • The shop is on a single level.
      • There is a level accessible entry into the shop.
      • Ramps into the shop area meet the required standards
      • There is a waiting area available with accessible seating.
      • Aisles have a minimum width of 1200mm to allow for pushchairs and mobility equipment.
      • Electronic payment devices (eg. EFTPOS terminals) are reachable and usable.
      • Hard flooring surfaces appear to have a slip resistant surface
      • The floor surface covering in the shop has a strong pattern and could be disorientating.
      • Staff are happy to communicate the total EFTPOS payment and if necessary, can turn the monitor so the customer can see this for themselves. When exiting the museum customers come into the shop through a set of solid double doors which would usually be wedged open.
      • Retail shop staff are easily identified by a name badge or uniform.
    • Accessible Toilets:

      • There are two Unisex accessible toilets at the Museum, one on the ground floor to the left of the main entrance and one at the back of the Attic, on the third floor. The one on the third floor is larger than the one on the ground floor.
      • The accessible toilets are located on the left after entering the museum's main entrance and at the back of Level 3, the Attic.
      • All gender accessible toilets are in a self-contained compartment with full privacy.
      • Accessible toilets are distributed evenly throughout multi storey buildings.
      • The toilet seat lid can act as a back rest.
      • The toilet pan provides a stable base to transfer from.
      • The accessible toilet is a minimum of 1600mm wide x 1900mm long.
    • Places of assembly, entertainment and recreation:

      • There are two meeting rooms available for public use\; the Boardroom on Level 1 and a smaller meeting room on Level 3. There is also an Entertainment area at the back of Level 1 where small plays and similar events can be staged. There is an accessible toilet on Level 3, where there is one small meeting room but nothing on Level 1 where the Boardroom and Entertainment areas are. The closest accessible toilet is on the ground floor.
      • Meeting rooms are on the accessible route.
      • Entertainment areas are on the accessible route.
      • There is level access and floor space for wheelchair users to be seated with the general audience.
      • There is no direct access to an accessible toilet.
      • The presentation area or stage is accessible.
    • Designated Accessible Areas:

      • There are bench seats available on each floor and the Museum is currently looking at options to provide more accessible seating with back and arm rests.
  • Getting out safely:

      • Staff are well trained in Health and Safety procedures, including safe evacuation of Access customers. They hold regular fire drills and all have designated floor zones to cover. For those with mobility needs the safe evacuation area is in the stairwell off the lift foyer.
      • The emergency exits are accessible and hazard free.
      • All fire/smoke doors can stay open automatically during an emergency.
      • There are audible fire alerting devices.
      • Assembly areas (e.g. evacuation point) are on the accessible route.