Breadcrumbs

ANZ Viaduct Events Centre

Contact Information

ANZ Viaduct Events Centre
161 Halsey Street, Auckland 1010
40.682350,-73.947226
Phone: 09 307 5498
Fax: Not available
www.aucklandconventions.co.nz

Accessibility Report

Summary

Silver

ANZ Viaduct Events Centre is part of Auckland Conventions and is located on Auckland’s vibrant waterfront. There are seven separate rooms, including central Auckland's largest banquet space with capacity for up to 1,200 guests. With 6,000m² of space spanning three levels, the building has plenty of options available for different types of events. The building has been designed to a five star environmental standard and makes the most of its impressive waterfront location with glass walls and balconies. The layout of the building ensures easy access to and within the building. Completed in 2011, the building complies with current building codes. Event Management take care of health and safety, and need to comply with Auckland Conventions’ requirements for the safety of all visitors to the ANZ Viaduct Events Centre.

View the full accessibility report for ANZ Viaduct Events Centre.

Ratings by Access Group

The Be. Welcome Assessment rates the accessibility of the organisation in each of the following 5 access groups, as well as providing an overall rating:

Overall Rating
Silver 73%
Vision
Silver 74%
Hearing
Silver 71%
Mobility
Silver 76%
Parents
Silver 75%
Learning & Intellectual
Silver 76%

Vision

Silver

These are the features that the business provides to create a positive accessible experience for customers or visitors with a vision impairment.

  • Getting ready to go:

    • The website:

      • www.aucklandconventions.co.nz/venue/anz-viaduct-events-centre
      • The website for the ANZ Viaduct Events Centre is part of the Auckland Conventions Venues and Events website. This website has all venues in separate tabs. Each room is listed halfway down the webpage of the Events Centre. This information includes the floor size and the expected capacity.
    • Brochures:

      • Auckland Conventions provide an A4 size brochure for the Viaduct Events Centre. Information includes the size of each room and seating capacity. Included in this brochure is a list of other venues managed by Auckland Conventions. A Chinese version of the brochure is available on the website.
      • ANZ Viaduct Events Centre is available in several websites including ConventionsNZ, AucklandNZ, and Eventfinda. As events are held, event organisers will add links from their website. The building has large signage on the south and east sides of the building for easy recognition.
  • Arriving and Getting In:

    • Bus Stop:

      • The nearest bus stop is located at 63 Jellicoe Street, near the Silo Park. There are two options to access the Viaduct Centre - either along Jellicoe Street, or along Wynyard Quarter. Access along Jellicoe Street is a smoother surface than along Wynyard Quarter due to redundant tram lines.
      • The bus stop number is 1061
      • Two bus routes use this bus stop - City Link, and 010 - Onehunga
      • There is seating and shelter at the bus stop.
    • Car parking:

      • There are 11 mobility parking spaces within 400m of the ANZ Viaduct Events Centre. The closest spaces are located directly at the Events Centre, to the left of the building, with access at the intersection of Hasley Street or Jellicoe Street. These are painted yellow, involve no cost, are not signed, and are not time restricted. Approx. 230m away are two parallel on-street mobility parking spaces on Jellicoe Street, west of the Events Centre. These are painted yellow, involve no cost, are signed, and are not time restricted. 100m further west is the Jellicoe Street Carpark. Five mobility spaces are located at the north-east corner of the carpark, near the intersection of Jellicoe Street and Daldy Street. These are painted yellow and signed at the actual parking space. The carpark has a time restriction of 4 hours and given Auckland Transport policy on mobility parking, the time restriction for the mobility spaces is 8 hours. To the east of the Events Centre is Te Wero Bridge. Two mobility parking spaces are painted yellow, signed, and time-restricted to 180 minutes (3 hours). This is considered an on-street parking facility so Auckland Transport's policy around parking on street applies. This policy allows for an extra hours parking, in this case to a maximum of 3 hours i.e. if the maximum 3 hours of parking is required, then you only need to pay for 2 hours. You cannot park there for longer than 3 hours. Both Jellicoe Street Carpark and Te Wero Bridge are pay and display carparks. The Downtown Carpark at 31 Customs Street has the closest undercover car parking. This is approx. 700m to the east of the Centre. There are 19 mobility spaces in total within the carpark building. There are time restrictions for the mobility car parking on Level 1A and 1B. The height restriction is 1.9m.
      • There is accessible car parking.
      • There is no shelter over the accessible car parking.
    • Drop off/pick up zone:

      • While the ANZ Viaduct Events Centre does not have a formal drop-off zone, patrons/visitors can be dropped off at the west side of the building, near the mobility spaces.
      • The drop off/pick up zone is located within 200 metres of the organisation's entrance.
      • There is no shelter over the drop off/pick up zone.
      • There is no kerb curb cut to the pavement or the environment is uneven.
    • Kerb Side:

      • The car parking spaces at the ANZ Viaduct Events Centre, Te Wero Bridge, and on-street at Jellicoe Street have flush access to the surrounding pedestrian areas. No kerb ramps are required to be negotiated at these spaces. The Jellicoe Street Carpark is higher than the surrounding footpath along Jellicoe Street and Daldy Street. Access to the footpath is provided 20m south of the mobility spaces, along Daldy Street. There is stepped access to Jellicoe Street only.
      • There is a kerb ramp for changes in level between the car park and footpath.
    • The identified accessible route to the site:

      • Access is easy from the two mobility spaces provided at the Events Centre with no changes in height or obstructions. Access from the on-street car parking on Jellicoe Street is in very good condition. Pavers have been used, but these are larger than normal cobblestones, and still provide an even surface. This access can also be used when parking in the Jellicoe Street Carpark or from bus stop 1061 on Jellicoe Street. Alternative access from the bus stop on Jellicoe Street and the Jellicoe Street carpark is along the wharf frontage along the Wynyard Quarter. This surface is not as even as the footpath along Jellicoe Street due to the redundant tram lines. Access from Te Wero Bridge is via the Wynyard Crossing bridge. Bollards are in place along this route to stop vehicles driving over the bridge, and to provide a warning for when the bridge is up to allow boats to pass through.
      • The accessible route to the site has a minimum width of 1200mm.
      • There are no tactile indicators installed to help navigate to the main entrance.
      • The accessible route has fixed obstructions that could impede travel.
    • The main entrance into the site:

      • The main entrance is easily identifiable, with the entrance protruding approximately halfway along the south wall of the building. Tactiles are provided at the door entrance.
    • Main entrance signage:

      • The main signage is on the building, to the left of the main entrance. It contains the name of the building and the logo of the main sponsor, ANZ. The signage is repeated, albeit smaller, above the main entrance.
    • Main entrance doorways (this includes gates and turnstiles)

      • Main access to the building is via the south side of the building. A large revolving door is provided, with a unique design feature that allows the revolving door to stop and become a normal automatic opening door. Other access points are provided into the main conference room along the sides of the building. These are used when direct entry is required to this room, without the need to go past the main reception area.
      • An alternative entrance exists beside revolving doors or turnstiles.
  • Getting around within the site:

    • Customer Service:

      • Reception staff are available from 8.30am to 5pm to assist with any enquires. As the Centre is a venue provider, event organisers arrange their own staff and/or volunteers to help with events, including security.
      • There are staff available to help with any access enquiries.
      • All support animals are welcomed on premises (e.g. guide, hearing or mobility dogs etc).
    • Communicating Accessibly:

      • Auckland Conventions have published a small book highlighting their venue facilities. Each conference room is featured in this book with the size and approx. capacity listed.
    • The identified accessible route within the site:

      • The layout is well designed to allow access to all facilities in the building with relative ease. There are stairs, with alternative lift access to the left, to access the upper floor levels. Floors 2 and 3 have a similar layout with wide hallways and gathering areas outside of the conference rooms.
      • The accessible route within the site has a minimum width of 1200mm.
      • Any permanently fixed objects are detectable by a person using a cane.
      • You can access all facilities and services within from this accessible route.
      • Lighting levels of this accessible route impact on visibility and viewing quality.
      • The layout suggests a welcoming physical environment (e.g. mobile floor stands provide unimpeded travel, or outdoor environment surfaces are well maintained).
    • Fixed ramps within:

      • There is one fixed ramp to access the public lookout
      • Ramps have a handrail.
    • Signage within the site:

      • The ANZ Viaduct Events Centre has its own signage that is consistent throughout. Each room is signed, and a main sign is at the reception on level 1. All emergency exits are signed with universal signs. Emergency procedure signs are also located on each floor, near the stairwell and lift.
    • Sensory options:

      • Sound systems are available to improve sound amplification, or event organisers can bring their own. All rooms except the Waiheke Rooms on Level 1 are carpeted. The carpet helps absorb echo in the rooms as well as avoiding glare from the outside light. The Waiheke Rooms are very much a multi-purpose facility. Exhibitions are often held in this location due to the flexibility of the area. Each exhibition can set the room up to match its requirements and this helps to minimise glare from the polished surface and reduce the echo.
    • Surfaces:

      • All rooms except the Waiheke Rooms on Level 1 are carpeted. The carpet helps absorb echo in the rooms as well as avoiding glare from the outside light. The carpet is stuck direct to the floor with no underlay. The Waiheke Room has a polished lino surface and the toilet areas are tiled.
      • The floor surface covering has a strong pattern and could be disorienting.
      • Tactile indicators are not installed on the accessible route
    • Lifts:

      • The ANZ Viaduct Event Centre has a variety of stairs, escalators and lift access to levels 2 and 3. The lift is located to the left of the stairs and escalators. On the ground floor (level 1), the lift is located directly in front of the main door, between the escalators and reception. The lift is large, so more than one wheelchair is able to fit inside the lift at one time. Tactile indicators are installed on the outside call buttons and inside floor select buttons.
      • All controls (i.e. landing controls, alarm and emergency telephone) are located within a reachable range.
    • Stairs or Steps:

      • The ANZ Viaduct Event Centre has a variety of stairs, escalators and lift access to levels 2 and 3. Escalators provide access from the reception/foyer to levels 2 and 3. Alternative lift access is available to the left of the escalator. Fixed stairs provide access from the Waiheke Room direct to levels 2 and 3. Depending on the event that is held, these stairs may be roped off although they are always available for emergency access. Internal emergency stairs are also located at the toilets on the west side of the building.
      • There is a handrail located on at least one or both sides of the stairs.
    • Accessible Reception/ Counter / Ticket Sales

      • As the ANZ Viaduct Events Centre is a venue provider, ticket sales are usually managed by event organisers. As such, there are no ticket sales at the venue prior to the event. Staff are available to take inquiries regarding the venue, and to assist the event organisers with room requirements.
      • There is a counter located on the accessible route.
      • The counter is accessible and has a clear space of 1200mm x 1200mm in front.
      • There is at least one seat (with an armrest on at least one side and a usable seat height) available to use while waiting.
      • There is a telephone available for the access customer to use.
    • Accessible Toilets:

      • Two accessible toilets are available on each level of the Events Centre. These are located on the western side of the building. The accessible toilets on level 1 have a baby changing table in each. There is a good amount of room beside the toilet for transferring from a wheelchair, and the hand basin is well within reach. The accessible toilets on levels 2 and 3 each contain a wet area shower. The showers each have an adjustable shower rose and a 450mm x 830mm seat that folds up.
      • Two unisex accessible toilets are located on each floor.
      • All gender accessible toilets are in a self-contained compartment with full privacy.
      • Accessible toilets are distributed evenly throughout multi storey buildings.
      • The toilet seat lid can act as a back rest.
      • The toilet pan provides a stable base to transfer from.
      • The accessible toilet is a minimum of 1600mm wide x 1900mm long.
    • Places of assembly, entertainment and recreation:

      • There are several exhibition/meeting/conference rooms available at the ANZ Viaduct Events Centre. Level 1 has the main exhibition room (Waiheke Room). Level 2 has a medium sized exhibition/large conference room (Rangitoto Room). This can be divided into smaller rooms if required. The normal door width is 760mm, so if a wider door is required, the walls separating the room from the foyer are concertina format so a larger door can be achieved. Level 3 has a similar layout to Level 2, with the Kawau Room able to be divided if necessary. The Kawau Room does not have a foyer. The Rakino Room is like the Brown Island Rooms.
      • Meeting rooms are on the accessible route.
      • Entertainment areas are on the accessible route.
      • There are drinking fountains available.
      • There is level access and floor space for wheelchair users to be seated with the general audience.
      • There is direct access to an accessible toilet.
      • The presentation area or stage is accessible.
    • Designated Accessible Areas:

      • Inside, accessible seating is available at the reception area on Level 1 and in the Rangitoto Foyer on Level 2. Outside has a garden area opposite the main entrance on the south side with a timber pathway through the bush area. This was identified as the best location for support animals to use as a bathroom. The north side of the building has a lookout with ramped access from the east side of the building, or stairs on the west side. Surrounding the whole building is a concrete/sealed area which potentially could have vehicles moving within it.
      • The designated smoking area is accessible.
      • There is a grassed area for support animals (e.g. guide, hearing or mobility dogs).
  • Getting out safely:

      • Auckland Conventions Venues and Events take health and safety very seriously. As most event health and safety is managed by the event organiser, Auckland Conventions ensures that the organisers are aware of any hazards and understand the procedure for evacuation in an emergency.
      • The emergency exits are accessible and hazard free.
      • All fire/smoke doors can stay open automatically during an emergency.
      • There are audible fire alerting devices.
      • Assembly areas (e.g. evacuation point) are on the accessible route.

Hearing

Silver

These are the features that the business provides to create a positive accessible experience for customers or visitors who are Deaf or have a hearing impairment.

  • Getting ready to go:

    • The website:

      • www.aucklandconventions.co.nz/venue/anz-viaduct-events-centre
      • The website for the ANZ Viaduct Events Centre is part of the Auckland Conventions Venues and Events website. This website has all venues in separate tabs. Each room is listed halfway down the webpage of the Events Centre. This information includes the floor size and the expected capacity.
    • Brochures:

      • Auckland Conventions provide an A4 size brochure for the Viaduct Events Centre. Information includes the size of each room and seating capacity. Included in this brochure is a list of other venues managed by Auckland Conventions. A Chinese version of the brochure is available on the website.
      • ANZ Viaduct Events Centre is available in several websites including ConventionsNZ, AucklandNZ, and Eventfinda. As events are held, event organisers will add links from their website. The building has large signage on the south and east sides of the building for easy recognition.
  • Arriving and Getting In:

    • Bus Stop:

      • The nearest bus stop is located at 63 Jellicoe Street, near the Silo Park. There are two options to access the Viaduct Centre - either along Jellicoe Street, or along Wynyard Quarter. Access along Jellicoe Street is a smoother surface than along Wynyard Quarter due to redundant tram lines.
      • The bus stop number is 1061
      • Two bus routes use this bus stop - City Link, and 010 - Onehunga
      • There is seating and shelter at the bus stop.
    • Car parking:

      • There are 11 mobility parking spaces within 400m of the ANZ Viaduct Events Centre. The closest spaces are located directly at the Events Centre, to the left of the building, with access at the intersection of Hasley Street or Jellicoe Street. These are painted yellow, involve no cost, are not signed, and are not time restricted. Approx. 230m away are two parallel on-street mobility parking spaces on Jellicoe Street, west of the Events Centre. These are painted yellow, involve no cost, are signed, and are not time restricted. 100m further west is the Jellicoe Street Carpark. Five mobility spaces are located at the north-east corner of the carpark, near the intersection of Jellicoe Street and Daldy Street. These are painted yellow and signed at the actual parking space. The carpark has a time restriction of 4 hours and given Auckland Transport policy on mobility parking, the time restriction for the mobility spaces is 8 hours. To the east of the Events Centre is Te Wero Bridge. Two mobility parking spaces are painted yellow, signed, and time-restricted to 180 minutes (3 hours). This is considered an on-street parking facility so Auckland Transport's policy around parking on street applies. This policy allows for an extra hours parking, in this case to a maximum of 3 hours i.e. if the maximum 3 hours of parking is required, then you only need to pay for 2 hours. You cannot park there for longer than 3 hours. Both Jellicoe Street Carpark and Te Wero Bridge are pay and display carparks. The Downtown Carpark at 31 Customs Street has the closest undercover car parking. This is approx. 700m to the east of the Centre. There are 19 mobility spaces in total within the carpark building. There are time restrictions for the mobility car parking on Level 1A and 1B. The height restriction is 1.9m.
    • Drop off/pick up zone:

      • While the ANZ Viaduct Events Centre does not have a formal drop-off zone, patrons/visitors can be dropped off at the west side of the building, near the mobility spaces.
      • The drop off/pick up zone is located within 200 metres of the organisation's entrance.
      • There is no shelter over the drop off/pick up zone.
      • There is no kerb curb cut to the pavement or the environment is uneven.
    • Kerb Side:

      • The car parking spaces at the ANZ Viaduct Events Centre, Te Wero Bridge, and on-street at Jellicoe Street have flush access to the surrounding pedestrian areas. No kerb ramps are required to be negotiated at these spaces. The Jellicoe Street Carpark is higher than the surrounding footpath along Jellicoe Street and Daldy Street. Access to the footpath is provided 20m south of the mobility spaces, along Daldy Street. There is stepped access to Jellicoe Street only.
    • The identified accessible route to the site:

      • Access is easy from the two mobility spaces provided at the Events Centre with no changes in height or obstructions. Access from the on-street car parking on Jellicoe Street is in very good condition. Pavers have been used, but these are larger than normal cobblestones, and still provide an even surface. This access can also be used when parking in the Jellicoe Street Carpark or from bus stop 1061 on Jellicoe Street. Alternative access from the bus stop on Jellicoe Street and the Jellicoe Street carpark is along the wharf frontage along the Wynyard Quarter. This surface is not as even as the footpath along Jellicoe Street due to the redundant tram lines. Access from Te Wero Bridge is via the Wynyard Crossing bridge. Bollards are in place along this route to stop vehicles driving over the bridge, and to provide a warning for when the bridge is up to allow boats to pass through.
    • The main entrance into the site:

      • The main entrance is easily identifiable, with the entrance protruding approximately halfway along the south wall of the building. Tactiles are provided at the door entrance.
    • Main entrance signage:

      • The main signage is on the building, to the left of the main entrance. It contains the name of the building and the logo of the main sponsor, ANZ. The signage is repeated, albeit smaller, above the main entrance.
    • Main entrance doorways (this includes gates and turnstiles)

      • Main access to the building is via the south side of the building. A large revolving door is provided, with a unique design feature that allows the revolving door to stop and become a normal automatic opening door. Other access points are provided into the main conference room along the sides of the building. These are used when direct entry is required to this room, without the need to go past the main reception area.
  • Getting around within the site:

    • Customer Service:

      • Reception staff are available from 8.30am to 5pm to assist with any enquires. As the Centre is a venue provider, event organisers arrange their own staff and/or volunteers to help with events, including security.
      • There are staff available to help with any access enquiries.
      • All support animals are welcomed on premises (e.g. guide, hearing or mobility dogs etc).
    • Communicating Accessibly:

      • Information can be sent out via email.
      • Auckland Conventions have published a small book highlighting their venue facilities. Each conference room is featured in this book with the size and approx. capacity listed.
    • The identified accessible route within the site:

      • The layout is well designed to allow access to all facilities in the building with relative ease. There are stairs, with alternative lift access to the left, to access the upper floor levels. Floors 2 and 3 have a similar layout with wide hallways and gathering areas outside of the conference rooms.
      • The accessible route within the site has a minimum width of 1200mm.
      • You can access all facilities and services within from this accessible route.
      • Lighting levels of this accessible route impact on visibility and viewing quality.
      • The layout suggests a welcoming physical environment (e.g. mobile floor stands provide unimpeded travel, or outdoor environment surfaces are well maintained).
    • Fixed ramps within:

      • Ramps have a handrail.
    • Signage within the site:

      • The ANZ Viaduct Events Centre has its own signage that is consistent throughout. Each room is signed, and a main sign is at the reception on level 1. All emergency exits are signed with universal signs. Emergency procedure signs are also located on each floor, near the stairwell and lift.
    • Sensory options:

      • Sound systems are available to improve sound amplification, or event organisers can bring their own. All rooms except the Waiheke Rooms on Level 1 are carpeted. The carpet helps absorb echo in the rooms as well as avoiding glare from the outside light. The Waiheke Rooms are very much a multi-purpose facility. Exhibitions are often held in this location due to the flexibility of the area. Each exhibition can set the room up to match its requirements and this helps to minimise glare from the polished surface and reduce the echo.
      • A listening system exists.
      • The environment is prone to an echo.
    • Surfaces:

      • All rooms except the Waiheke Rooms on Level 1 are carpeted. The carpet helps absorb echo in the rooms as well as avoiding glare from the outside light. The carpet is stuck direct to the floor with no underlay. The Waiheke Room has a polished lino surface and the toilet areas are tiled.
    • Lifts:

      • The ANZ Viaduct Event Centre has a variety of stairs, escalators and lift access to levels 2 and 3. The lift is located to the left of the stairs and escalators. On the ground floor (level 1), the lift is located directly in front of the main door, between the escalators and reception. The lift is large, so more than one wheelchair is able to fit inside the lift at one time. Tactile indicators are installed on the outside call buttons and inside floor select buttons.
      • All controls (i.e. landing controls, alarm and emergency telephone) are located within a reachable range.
    • Stairs or Steps:

      • The ANZ Viaduct Event Centre has a variety of stairs, escalators and lift access to levels 2 and 3. Escalators provide access from the reception/foyer to levels 2 and 3. Alternative lift access is available to the left of the escalator. Fixed stairs provide access from the Waiheke Room direct to levels 2 and 3. Depending on the event that is held, these stairs may be roped off although they are always available for emergency access. Internal emergency stairs are also located at the toilets on the west side of the building.
      • There is a handrail located on at least one or both sides of the stairs.
    • Accessible Reception/ Counter / Ticket Sales

      • As the ANZ Viaduct Events Centre is a venue provider, ticket sales are usually managed by event organisers. As such, there are no ticket sales at the venue prior to the event. Staff are available to take inquiries regarding the venue, and to assist the event organisers with room requirements.
      • There is a counter located on the accessible route.
      • The counter is accessible and has a clear space of 1200mm x 1200mm in front.
      • There is at least one seat (with an armrest on at least one side and a usable seat height) available to use while waiting.
      • There is a telephone available for the access customer to use.
    • Accessible Toilets:

      • Two accessible toilets are available on each level of the Events Centre. These are located on the western side of the building. The accessible toilets on level 1 have a baby changing table in each. There is a good amount of room beside the toilet for transferring from a wheelchair, and the hand basin is well within reach. The accessible toilets on levels 2 and 3 each contain a wet area shower. The showers each have an adjustable shower rose and a 450mm x 830mm seat that folds up.
      • Two unisex accessible toilets are located on each floor.
      • All gender accessible toilets are in a self-contained compartment with full privacy.
      • Accessible toilets are distributed evenly throughout multi storey buildings.
      • The toilet seat lid can act as a back rest.
      • The toilet pan provides a stable base to transfer from.
      • The accessible toilet is a minimum of 1600mm wide x 1900mm long.
    • Places of assembly, entertainment and recreation:

      • There are several exhibition/meeting/conference rooms available at the ANZ Viaduct Events Centre. Level 1 has the main exhibition room (Waiheke Room). Level 2 has a medium sized exhibition/large conference room (Rangitoto Room). This can be divided into smaller rooms if required. The normal door width is 760mm, so if a wider door is required, the walls separating the room from the foyer are concertina format so a larger door can be achieved. Level 3 has a similar layout to Level 2, with the Kawau Room able to be divided if necessary. The Kawau Room does not have a foyer. The Rakino Room is like the Brown Island Rooms.
      • Meeting rooms are on the accessible route.
      • Entertainment areas are on the accessible route.
      • There are drinking fountains available.
      • There is direct access to an accessible toilet.
      • The presentation area or stage is accessible.
    • Designated Accessible Areas:

      • Inside, accessible seating is available at the reception area on Level 1 and in the Rangitoto Foyer on Level 2. Outside has a garden area opposite the main entrance on the south side with a timber pathway through the bush area. This was identified as the best location for support animals to use as a bathroom. The north side of the building has a lookout with ramped access from the east side of the building, or stairs on the west side. Surrounding the whole building is a concrete/sealed area which potentially could have vehicles moving within it.
      • The designated smoking area is accessible.
      • There is a grassed area for support animals (e.g. guide, hearing or mobility dogs).
  • Getting out safely:

      • Auckland Conventions Venues and Events take health and safety very seriously. As most event health and safety is managed by the event organiser, Auckland Conventions ensures that the organisers are aware of any hazards and understand the procedure for evacuation in an emergency.
      • The emergency exits are accessible and hazard free.
      • All fire/smoke doors can stay open automatically during an emergency.
      • There are audible fire alerting devices.
      • Assembly areas (e.g. evacuation point) are on the accessible route.

Mobility

Silver

These are the features that the business provides to create a positive accessible experience for customers or visitors with a mobility impairment.

  • Getting ready to go:

    • The website:

      • www.aucklandconventions.co.nz/venue/anz-viaduct-events-centre
      • The website for the ANZ Viaduct Events Centre is part of the Auckland Conventions Venues and Events website. This website has all venues in separate tabs. Each room is listed halfway down the webpage of the Events Centre. This information includes the floor size and the expected capacity.
    • Brochures:

      • Auckland Conventions provide an A4 size brochure for the Viaduct Events Centre. Information includes the size of each room and seating capacity. Included in this brochure is a list of other venues managed by Auckland Conventions. A Chinese version of the brochure is available on the website.
      • ANZ Viaduct Events Centre is available in several websites including ConventionsNZ, AucklandNZ, and Eventfinda. As events are held, event organisers will add links from their website. The building has large signage on the south and east sides of the building for easy recognition.
  • Arriving and Getting In:

    • Bus Stop:

      • The nearest bus stop is located at 63 Jellicoe Street, near the Silo Park. There are two options to access the Viaduct Centre - either along Jellicoe Street, or along Wynyard Quarter. Access along Jellicoe Street is a smoother surface than along Wynyard Quarter due to redundant tram lines.
      • The bus stop number is 1061
      • Two bus routes use this bus stop - City Link, and 010 - Onehunga
      • There is seating and shelter at the bus stop.
    • Car parking:

      • There are 11 mobility parking spaces within 400m of the ANZ Viaduct Events Centre. The closest spaces are located directly at the Events Centre, to the left of the building, with access at the intersection of Hasley Street or Jellicoe Street. These are painted yellow, involve no cost, are not signed, and are not time restricted. Approx. 230m away are two parallel on-street mobility parking spaces on Jellicoe Street, west of the Events Centre. These are painted yellow, involve no cost, are signed, and are not time restricted. 100m further west is the Jellicoe Street Carpark. Five mobility spaces are located at the north-east corner of the carpark, near the intersection of Jellicoe Street and Daldy Street. These are painted yellow and signed at the actual parking space. The carpark has a time restriction of 4 hours and given Auckland Transport policy on mobility parking, the time restriction for the mobility spaces is 8 hours. To the east of the Events Centre is Te Wero Bridge. Two mobility parking spaces are painted yellow, signed, and time-restricted to 180 minutes (3 hours). This is considered an on-street parking facility so Auckland Transport's policy around parking on street applies. This policy allows for an extra hours parking, in this case to a maximum of 3 hours i.e. if the maximum 3 hours of parking is required, then you only need to pay for 2 hours. You cannot park there for longer than 3 hours. Both Jellicoe Street Carpark and Te Wero Bridge are pay and display carparks. The Downtown Carpark at 31 Customs Street has the closest undercover car parking. This is approx. 700m to the east of the Centre. There are 19 mobility spaces in total within the carpark building. There are time restrictions for the mobility car parking on Level 1A and 1B. The height restriction is 1.9m.
      • There is accessible car parking.
      • There is no shelter over the accessible car parking.
    • Drop off/pick up zone:

      • While the ANZ Viaduct Events Centre does not have a formal drop-off zone, patrons/visitors can be dropped off at the west side of the building, near the mobility spaces.
      • The drop off/pick up zone is located within 200 metres of the organisation's entrance.
      • There is no shelter over the drop off/pick up zone.
      • There is no kerb curb cut to the pavement or the environment is uneven.
    • Kerb Side:

      • The car parking spaces at the ANZ Viaduct Events Centre, Te Wero Bridge, and on-street at Jellicoe Street have flush access to the surrounding pedestrian areas. No kerb ramps are required to be negotiated at these spaces. The Jellicoe Street Carpark is higher than the surrounding footpath along Jellicoe Street and Daldy Street. Access to the footpath is provided 20m south of the mobility spaces, along Daldy Street. There is stepped access to Jellicoe Street only.
      • There is a kerb ramp for changes in level between the car park and footpath.
    • The identified accessible route to the site:

      • Access is easy from the two mobility spaces provided at the Events Centre with no changes in height or obstructions. Access from the on-street car parking on Jellicoe Street is in very good condition. Pavers have been used, but these are larger than normal cobblestones, and still provide an even surface. This access can also be used when parking in the Jellicoe Street Carpark or from bus stop 1061 on Jellicoe Street. Alternative access from the bus stop on Jellicoe Street and the Jellicoe Street carpark is along the wharf frontage along the Wynyard Quarter. This surface is not as even as the footpath along Jellicoe Street due to the redundant tram lines. Access from Te Wero Bridge is via the Wynyard Crossing bridge. Bollards are in place along this route to stop vehicles driving over the bridge, and to provide a warning for when the bridge is up to allow boats to pass through.
      • The accessible route to the site has a minimum width of 1200mm.
      • The accessible route has fixed obstructions that could impede travel.
    • The main entrance into the site:

      • The main entrance is easily identifiable, with the entrance protruding approximately halfway along the south wall of the building. Tactiles are provided at the door entrance.
    • Main entrance signage:

      • The main signage is on the building, to the left of the main entrance. It contains the name of the building and the logo of the main sponsor, ANZ. The signage is repeated, albeit smaller, above the main entrance.
    • Main entrance doorways (this includes gates and turnstiles)

      • Main access to the building is via the south side of the building. A large revolving door is provided, with a unique design feature that allows the revolving door to stop and become a normal automatic opening door. Other access points are provided into the main conference room along the sides of the building. These are used when direct entry is required to this room, without the need to go past the main reception area.
      • An alternative entrance exists beside revolving doors or turnstiles.
  • Getting around within the site:

    • Customer Service:

      • Reception staff are available from 8.30am to 5pm to assist with any enquires. As the Centre is a venue provider, event organisers arrange their own staff and/or volunteers to help with events, including security.
      • There are staff available to help with any access enquiries.
      • There are wheelchairs available.
      • A manual wheelchair is available on site.
      • All support animals are welcomed on premises (e.g. guide, hearing or mobility dogs etc).
    • Communicating Accessibly:

      • Auckland Conventions have published a small book highlighting their venue facilities. Each conference room is featured in this book with the size and approx. capacity listed.
    • The identified accessible route within the site:

      • The layout is well designed to allow access to all facilities in the building with relative ease. There are stairs, with alternative lift access to the left, to access the upper floor levels. Floors 2 and 3 have a similar layout with wide hallways and gathering areas outside of the conference rooms.
      • The accessible route within the site has a minimum width of 1200mm.
      • You can access all facilities and services within from this accessible route.
      • Lighting levels of this accessible route impact on visibility and viewing quality.
      • The layout suggests a welcoming physical environment (e.g. mobile floor stands provide unimpeded travel, or outdoor environment surfaces are well maintained).
    • Fixed ramps within:

      • There is one fixed ramp to access the public lookout
      • Ramps have a handrail.
    • Signage within the site:

      • The ANZ Viaduct Events Centre has its own signage that is consistent throughout. Each room is signed, and a main sign is at the reception on level 1. All emergency exits are signed with universal signs. Emergency procedure signs are also located on each floor, near the stairwell and lift.
    • Sensory options:

      • Sound systems are available to improve sound amplification, or event organisers can bring their own. All rooms except the Waiheke Rooms on Level 1 are carpeted. The carpet helps absorb echo in the rooms as well as avoiding glare from the outside light. The Waiheke Rooms are very much a multi-purpose facility. Exhibitions are often held in this location due to the flexibility of the area. Each exhibition can set the room up to match its requirements and this helps to minimise glare from the polished surface and reduce the echo.
    • Surfaces:

      • All rooms except the Waiheke Rooms on Level 1 are carpeted. The carpet helps absorb echo in the rooms as well as avoiding glare from the outside light. The carpet is stuck direct to the floor with no underlay. The Waiheke Room has a polished lino surface and the toilet areas are tiled.
      • Easy movement around the site due to short cut carpet pile.
    • Lifts:

      • The ANZ Viaduct Event Centre has a variety of stairs, escalators and lift access to levels 2 and 3. The lift is located to the left of the stairs and escalators. On the ground floor (level 1), the lift is located directly in front of the main door, between the escalators and reception. The lift is large, so more than one wheelchair is able to fit inside the lift at one time. Tactile indicators are installed on the outside call buttons and inside floor select buttons.
      • All controls (i.e. landing controls, alarm and emergency telephone) are located within a reachable range.
    • Stairs or Steps:

      • The ANZ Viaduct Event Centre has a variety of stairs, escalators and lift access to levels 2 and 3. Escalators provide access from the reception/foyer to levels 2 and 3. Alternative lift access is available to the left of the escalator. Fixed stairs provide access from the Waiheke Room direct to levels 2 and 3. Depending on the event that is held, these stairs may be roped off although they are always available for emergency access. Internal emergency stairs are also located at the toilets on the west side of the building.
      • There is a handrail located on at least one or both sides of the stairs.
    • Accessible Reception/ Counter / Ticket Sales

      • As the ANZ Viaduct Events Centre is a venue provider, ticket sales are usually managed by event organisers. As such, there are no ticket sales at the venue prior to the event. Staff are available to take inquiries regarding the venue, and to assist the event organisers with room requirements.
      • There is a counter located on the accessible route.
      • The counter is accessible and has a clear space of 1200mm x 1200mm in front.
      • There is no access space at the service or reception counter.
      • There is at least one seat (with an armrest on at least one side and a usable seat height) available to use while waiting.
      • There is a telephone available for the access customer to use.
    • Accessible Toilets:

      • Two accessible toilets are available on each level of the Events Centre. These are located on the western side of the building. The accessible toilets on level 1 have a baby changing table in each. There is a good amount of room beside the toilet for transferring from a wheelchair, and the hand basin is well within reach. The accessible toilets on levels 2 and 3 each contain a wet area shower. The showers each have an adjustable shower rose and a 450mm x 830mm seat that folds up.
      • Two unisex accessible toilets are located on each floor.
      • All gender accessible toilets are in a self-contained compartment with full privacy.
      • Accessible toilets are distributed evenly throughout multi storey buildings.
      • The toilet seat lid can act as a back rest.
      • The toilet pan provides a stable base to transfer from.
      • The accessible toilet is a minimum of 1600mm wide x 1900mm long.
      • The washbasin is reachable from the toilet seat.
    • Places of assembly, entertainment and recreation:

      • There are several exhibition/meeting/conference rooms available at the ANZ Viaduct Events Centre. Level 1 has the main exhibition room (Waiheke Room). Level 2 has a medium sized exhibition/large conference room (Rangitoto Room). This can be divided into smaller rooms if required. The normal door width is 760mm, so if a wider door is required, the walls separating the room from the foyer are concertina format so a larger door can be achieved. Level 3 has a similar layout to Level 2, with the Kawau Room able to be divided if necessary. The Kawau Room does not have a foyer. The Rakino Room is like the Brown Island Rooms.
      • Meeting rooms are on the accessible route.
      • Entertainment areas are on the accessible route.
      • There are drinking fountains available.
      • There is level access and floor space for wheelchair users to be seated with the general audience.
      • There is direct access to an accessible toilet.
      • The presentation area or stage is accessible.
    • Designated Accessible Areas:

      • Inside, accessible seating is available at the reception area on Level 1 and in the Rangitoto Foyer on Level 2. Outside has a garden area opposite the main entrance on the south side with a timber pathway through the bush area. This was identified as the best location for support animals to use as a bathroom. The north side of the building has a lookout with ramped access from the east side of the building, or stairs on the west side. Surrounding the whole building is a concrete/sealed area which potentially could have vehicles moving within it.
      • The designated smoking area is accessible.
      • There is a grassed area for support animals (e.g. guide, hearing or mobility dogs).
  • Getting out safely:

      • Auckland Conventions Venues and Events take health and safety very seriously. As most event health and safety is managed by the event organiser, Auckland Conventions ensures that the organisers are aware of any hazards and understand the procedure for evacuation in an emergency.
      • The emergency exits are accessible and hazard free.
      • All fire/smoke doors can stay open automatically during an emergency.
      • There are audible fire alerting devices.
      • Assembly areas (e.g. evacuation point) are on the accessible route.

Parents

Silver

These are the features that the business provides to create a positive accessible experience for customers or visitors with young children.

  • Getting ready to go:

    • The website:

      • www.aucklandconventions.co.nz/venue/anz-viaduct-events-centre
      • The website for the ANZ Viaduct Events Centre is part of the Auckland Conventions Venues and Events website. This website has all venues in separate tabs. Each room is listed halfway down the webpage of the Events Centre. This information includes the floor size and the expected capacity.
    • Brochures:

      • Auckland Conventions provide an A4 size brochure for the Viaduct Events Centre. Information includes the size of each room and seating capacity. Included in this brochure is a list of other venues managed by Auckland Conventions. A Chinese version of the brochure is available on the website.
      • ANZ Viaduct Events Centre is available in several websites including ConventionsNZ, AucklandNZ, and Eventfinda. As events are held, event organisers will add links from their website. The building has large signage on the south and east sides of the building for easy recognition.
  • Arriving and Getting In:

    • Bus Stop:

      • The nearest bus stop is located at 63 Jellicoe Street, near the Silo Park. There are two options to access the Viaduct Centre - either along Jellicoe Street, or along Wynyard Quarter. Access along Jellicoe Street is a smoother surface than along Wynyard Quarter due to redundant tram lines.
      • The bus stop number is 1061
      • Two bus routes use this bus stop - City Link, and 010 - Onehunga
      • There is seating and shelter at the bus stop.
    • Car parking:

      • There are 11 mobility parking spaces within 400m of the ANZ Viaduct Events Centre. The closest spaces are located directly at the Events Centre, to the left of the building, with access at the intersection of Hasley Street or Jellicoe Street. These are painted yellow, involve no cost, are not signed, and are not time restricted. Approx. 230m away are two parallel on-street mobility parking spaces on Jellicoe Street, west of the Events Centre. These are painted yellow, involve no cost, are signed, and are not time restricted. 100m further west is the Jellicoe Street Carpark. Five mobility spaces are located at the north-east corner of the carpark, near the intersection of Jellicoe Street and Daldy Street. These are painted yellow and signed at the actual parking space. The carpark has a time restriction of 4 hours and given Auckland Transport policy on mobility parking, the time restriction for the mobility spaces is 8 hours. To the east of the Events Centre is Te Wero Bridge. Two mobility parking spaces are painted yellow, signed, and time-restricted to 180 minutes (3 hours). This is considered an on-street parking facility so Auckland Transport's policy around parking on street applies. This policy allows for an extra hours parking, in this case to a maximum of 3 hours i.e. if the maximum 3 hours of parking is required, then you only need to pay for 2 hours. You cannot park there for longer than 3 hours. Both Jellicoe Street Carpark and Te Wero Bridge are pay and display carparks. The Downtown Carpark at 31 Customs Street has the closest undercover car parking. This is approx. 700m to the east of the Centre. There are 19 mobility spaces in total within the carpark building. There are time restrictions for the mobility car parking on Level 1A and 1B. The height restriction is 1.9m.
    • Drop off/pick up zone:

      • While the ANZ Viaduct Events Centre does not have a formal drop-off zone, patrons/visitors can be dropped off at the west side of the building, near the mobility spaces.
      • The drop off/pick up zone is located within 200 metres of the organisation's entrance.
      • There is no shelter over the drop off/pick up zone.
      • There is no kerb curb cut to the pavement or the environment is uneven.
    • Kerb Side:

      • The car parking spaces at the ANZ Viaduct Events Centre, Te Wero Bridge, and on-street at Jellicoe Street have flush access to the surrounding pedestrian areas. No kerb ramps are required to be negotiated at these spaces. The Jellicoe Street Carpark is higher than the surrounding footpath along Jellicoe Street and Daldy Street. Access to the footpath is provided 20m south of the mobility spaces, along Daldy Street. There is stepped access to Jellicoe Street only.
      • There is a kerb ramp for changes in level between the car park and footpath.
    • The identified accessible route to the site:

      • Access is easy from the two mobility spaces provided at the Events Centre with no changes in height or obstructions. Access from the on-street car parking on Jellicoe Street is in very good condition. Pavers have been used, but these are larger than normal cobblestones, and still provide an even surface. This access can also be used when parking in the Jellicoe Street Carpark or from bus stop 1061 on Jellicoe Street. Alternative access from the bus stop on Jellicoe Street and the Jellicoe Street carpark is along the wharf frontage along the Wynyard Quarter. This surface is not as even as the footpath along Jellicoe Street due to the redundant tram lines. Access from Te Wero Bridge is via the Wynyard Crossing bridge. Bollards are in place along this route to stop vehicles driving over the bridge, and to provide a warning for when the bridge is up to allow boats to pass through.
      • The accessible route has fixed obstructions that could impede travel.
    • The main entrance into the site:

      • The main entrance is easily identifiable, with the entrance protruding approximately halfway along the south wall of the building. Tactiles are provided at the door entrance.
    • Main entrance signage:

      • The main signage is on the building, to the left of the main entrance. It contains the name of the building and the logo of the main sponsor, ANZ. The signage is repeated, albeit smaller, above the main entrance.
    • Main entrance doorways (this includes gates and turnstiles)

      • Main access to the building is via the south side of the building. A large revolving door is provided, with a unique design feature that allows the revolving door to stop and become a normal automatic opening door. Other access points are provided into the main conference room along the sides of the building. These are used when direct entry is required to this room, without the need to go past the main reception area.
      • An alternative entrance exists beside revolving doors or turnstiles.
  • Getting around within the site:

    • Customer Service:

      • Reception staff are available from 8.30am to 5pm to assist with any enquires. As the Centre is a venue provider, event organisers arrange their own staff and/or volunteers to help with events, including security.
      • There are staff available to help with any access enquiries.
      • There are wheelchairs available.
      • A manual wheelchair is available on site.
      • All support animals are welcomed on premises (e.g. guide, hearing or mobility dogs etc).
    • Communicating Accessibly:

      • Auckland Conventions have published a small book highlighting their venue facilities. Each conference room is featured in this book with the size and approx. capacity listed.
    • The identified accessible route within the site:

      • The layout is well designed to allow access to all facilities in the building with relative ease. There are stairs, with alternative lift access to the left, to access the upper floor levels. Floors 2 and 3 have a similar layout with wide hallways and gathering areas outside of the conference rooms.
      • The accessible route within the site has a minimum width of 1200mm.
      • You can access all facilities and services within from this accessible route.
      • Lighting levels of this accessible route impact on visibility and viewing quality.
      • The layout suggests a welcoming physical environment (e.g. mobile floor stands provide unimpeded travel, or outdoor environment surfaces are well maintained).
    • Fixed ramps within:

      • There is one fixed ramp to access the public lookout
      • Ramps have a handrail.
    • Signage within the site:

      • The ANZ Viaduct Events Centre has its own signage that is consistent throughout. Each room is signed, and a main sign is at the reception on level 1. All emergency exits are signed with universal signs. Emergency procedure signs are also located on each floor, near the stairwell and lift.
    • Sensory options:

      • Sound systems are available to improve sound amplification, or event organisers can bring their own. All rooms except the Waiheke Rooms on Level 1 are carpeted. The carpet helps absorb echo in the rooms as well as avoiding glare from the outside light. The Waiheke Rooms are very much a multi-purpose facility. Exhibitions are often held in this location due to the flexibility of the area. Each exhibition can set the room up to match its requirements and this helps to minimise glare from the polished surface and reduce the echo.
    • Surfaces:

      • All rooms except the Waiheke Rooms on Level 1 are carpeted. The carpet helps absorb echo in the rooms as well as avoiding glare from the outside light. The carpet is stuck direct to the floor with no underlay. The Waiheke Room has a polished lino surface and the toilet areas are tiled.
      • Easy movement around the site due to short cut carpet pile.
    • Lifts:

      • The ANZ Viaduct Event Centre has a variety of stairs, escalators and lift access to levels 2 and 3. The lift is located to the left of the stairs and escalators. On the ground floor (level 1), the lift is located directly in front of the main door, between the escalators and reception. The lift is large, so more than one wheelchair is able to fit inside the lift at one time. Tactile indicators are installed on the outside call buttons and inside floor select buttons.
      • All controls (i.e. landing controls, alarm and emergency telephone) are located within a reachable range.
    • Stairs or Steps:

      • The ANZ Viaduct Event Centre has a variety of stairs, escalators and lift access to levels 2 and 3. Escalators provide access from the reception/foyer to levels 2 and 3. Alternative lift access is available to the left of the escalator. Fixed stairs provide access from the Waiheke Room direct to levels 2 and 3. Depending on the event that is held, these stairs may be roped off although they are always available for emergency access. Internal emergency stairs are also located at the toilets on the west side of the building.
      • There is a handrail located on at least one or both sides of the stairs.
    • Accessible Reception/ Counter / Ticket Sales

      • As the ANZ Viaduct Events Centre is a venue provider, ticket sales are usually managed by event organisers. As such, there are no ticket sales at the venue prior to the event. Staff are available to take inquiries regarding the venue, and to assist the event organisers with room requirements.
      • There is a counter located on the accessible route.
      • The counter is accessible and has a clear space of 1200mm x 1200mm in front.
      • There is no access space at the service or reception counter.
      • There is at least one seat (with an armrest on at least one side and a usable seat height) available to use while waiting.
      • There is a telephone available for the access customer to use.
    • Accessible Toilets:

      • Two accessible toilets are available on each level of the Events Centre. These are located on the western side of the building. The accessible toilets on level 1 have a baby changing table in each. There is a good amount of room beside the toilet for transferring from a wheelchair, and the hand basin is well within reach. The accessible toilets on levels 2 and 3 each contain a wet area shower. The showers each have an adjustable shower rose and a 450mm x 830mm seat that folds up.
      • Two unisex accessible toilets are located on each floor.
      • All gender accessible toilets are in a self-contained compartment with full privacy.
      • Accessible toilets are distributed evenly throughout multi storey buildings.
      • The toilet seat lid can act as a back rest.
      • The toilet pan provides a stable base to transfer from.
      • The accessible toilet is a minimum of 1600mm wide x 1900mm long.
    • Places of assembly, entertainment and recreation:

      • There are several exhibition/meeting/conference rooms available at the ANZ Viaduct Events Centre. Level 1 has the main exhibition room (Waiheke Room). Level 2 has a medium sized exhibition/large conference room (Rangitoto Room). This can be divided into smaller rooms if required. The normal door width is 760mm, so if a wider door is required, the walls separating the room from the foyer are concertina format so a larger door can be achieved. Level 3 has a similar layout to Level 2, with the Kawau Room able to be divided if necessary. The Kawau Room does not have a foyer. The Rakino Room is like the Brown Island Rooms.
      • Meeting rooms are on the accessible route.
      • Entertainment areas are on the accessible route.
      • There are drinking fountains available.
      • There is level access and floor space for wheelchair users to be seated with the general audience.
      • There is direct access to an accessible toilet.
      • The presentation area or stage is accessible.
    • Designated Accessible Areas:

      • Inside, accessible seating is available at the reception area on Level 1 and in the Rangitoto Foyer on Level 2. Outside has a garden area opposite the main entrance on the south side with a timber pathway through the bush area. This was identified as the best location for support animals to use as a bathroom. The north side of the building has a lookout with ramped access from the east side of the building, or stairs on the west side. Surrounding the whole building is a concrete/sealed area which potentially could have vehicles moving within it.
      • The designated smoking area is accessible.
      • There is a grassed area for support animals (e.g. guide, hearing or mobility dogs).
  • Getting out safely:

      • Auckland Conventions Venues and Events take health and safety very seriously. As most event health and safety is managed by the event organiser, Auckland Conventions ensures that the organisers are aware of any hazards and understand the procedure for evacuation in an emergency.
      • The emergency exits are accessible and hazard free.
      • All fire/smoke doors can stay open automatically during an emergency.
      • There are audible fire alerting devices.
      • Assembly areas (e.g. evacuation point) are on the accessible route.

Learning & Intellectual

Silver

These are the features that the business provides to create a positive accessible experience for customers or visitors with a learning or intellectual impairment.

  • Getting ready to go:

    • The website:

      • www.aucklandconventions.co.nz/venue/anz-viaduct-events-centre
      • The website for the ANZ Viaduct Events Centre is part of the Auckland Conventions Venues and Events website. This website has all venues in separate tabs. Each room is listed halfway down the webpage of the Events Centre. This information includes the floor size and the expected capacity.
    • Brochures:

      • Auckland Conventions provide an A4 size brochure for the Viaduct Events Centre. Information includes the size of each room and seating capacity. Included in this brochure is a list of other venues managed by Auckland Conventions. A Chinese version of the brochure is available on the website.
      • ANZ Viaduct Events Centre is available in several websites including ConventionsNZ, AucklandNZ, and Eventfinda. As events are held, event organisers will add links from their website. The building has large signage on the south and east sides of the building for easy recognition.
  • Arriving and Getting In:

    • Bus Stop:

      • The nearest bus stop is located at 63 Jellicoe Street, near the Silo Park. There are two options to access the Viaduct Centre - either along Jellicoe Street, or along Wynyard Quarter. Access along Jellicoe Street is a smoother surface than along Wynyard Quarter due to redundant tram lines.
      • The bus stop number is 1061
      • Two bus routes use this bus stop - City Link, and 010 - Onehunga
      • There is seating and shelter at the bus stop.
    • Car parking:

      • There are 11 mobility parking spaces within 400m of the ANZ Viaduct Events Centre. The closest spaces are located directly at the Events Centre, to the left of the building, with access at the intersection of Hasley Street or Jellicoe Street. These are painted yellow, involve no cost, are not signed, and are not time restricted. Approx. 230m away are two parallel on-street mobility parking spaces on Jellicoe Street, west of the Events Centre. These are painted yellow, involve no cost, are signed, and are not time restricted. 100m further west is the Jellicoe Street Carpark. Five mobility spaces are located at the north-east corner of the carpark, near the intersection of Jellicoe Street and Daldy Street. These are painted yellow and signed at the actual parking space. The carpark has a time restriction of 4 hours and given Auckland Transport policy on mobility parking, the time restriction for the mobility spaces is 8 hours. To the east of the Events Centre is Te Wero Bridge. Two mobility parking spaces are painted yellow, signed, and time-restricted to 180 minutes (3 hours). This is considered an on-street parking facility so Auckland Transport's policy around parking on street applies. This policy allows for an extra hours parking, in this case to a maximum of 3 hours i.e. if the maximum 3 hours of parking is required, then you only need to pay for 2 hours. You cannot park there for longer than 3 hours. Both Jellicoe Street Carpark and Te Wero Bridge are pay and display carparks. The Downtown Carpark at 31 Customs Street has the closest undercover car parking. This is approx. 700m to the east of the Centre. There are 19 mobility spaces in total within the carpark building. There are time restrictions for the mobility car parking on Level 1A and 1B. The height restriction is 1.9m.
    • Drop off/pick up zone:

      • While the ANZ Viaduct Events Centre does not have a formal drop-off zone, patrons/visitors can be dropped off at the west side of the building, near the mobility spaces.
      • The drop off/pick up zone is located within 200 metres of the organisation's entrance.
      • There is no shelter over the drop off/pick up zone.
      • There is no kerb curb cut to the pavement or the environment is uneven.
    • Kerb Side:

      • The car parking spaces at the ANZ Viaduct Events Centre, Te Wero Bridge, and on-street at Jellicoe Street have flush access to the surrounding pedestrian areas. No kerb ramps are required to be negotiated at these spaces. The Jellicoe Street Carpark is higher than the surrounding footpath along Jellicoe Street and Daldy Street. Access to the footpath is provided 20m south of the mobility spaces, along Daldy Street. There is stepped access to Jellicoe Street only.
      • There is a kerb ramp for changes in level between the car park and footpath.
    • The identified accessible route to the site:

      • Access is easy from the two mobility spaces provided at the Events Centre with no changes in height or obstructions. Access from the on-street car parking on Jellicoe Street is in very good condition. Pavers have been used, but these are larger than normal cobblestones, and still provide an even surface. This access can also be used when parking in the Jellicoe Street Carpark or from bus stop 1061 on Jellicoe Street. Alternative access from the bus stop on Jellicoe Street and the Jellicoe Street carpark is along the wharf frontage along the Wynyard Quarter. This surface is not as even as the footpath along Jellicoe Street due to the redundant tram lines. Access from Te Wero Bridge is via the Wynyard Crossing bridge. Bollards are in place along this route to stop vehicles driving over the bridge, and to provide a warning for when the bridge is up to allow boats to pass through.
      • The accessible route to the site has a minimum width of 1200mm.
    • The main entrance into the site:

      • The main entrance is easily identifiable, with the entrance protruding approximately halfway along the south wall of the building. Tactiles are provided at the door entrance.
    • Main entrance signage:

      • The main signage is on the building, to the left of the main entrance. It contains the name of the building and the logo of the main sponsor, ANZ. The signage is repeated, albeit smaller, above the main entrance.
    • Main entrance doorways (this includes gates and turnstiles)

      • Main access to the building is via the south side of the building. A large revolving door is provided, with a unique design feature that allows the revolving door to stop and become a normal automatic opening door. Other access points are provided into the main conference room along the sides of the building. These are used when direct entry is required to this room, without the need to go past the main reception area.
      • An alternative entrance exists beside revolving doors or turnstiles.
  • Getting around within the site:

    • Customer Service:

      • Reception staff are available from 8.30am to 5pm to assist with any enquires. As the Centre is a venue provider, event organisers arrange their own staff and/or volunteers to help with events, including security.
      • There are staff available to help with any access enquiries.
      • All support animals are welcomed on premises (e.g. guide, hearing or mobility dogs etc).
    • Communicating Accessibly:

      • Auckland Conventions have published a small book highlighting their venue facilities. Each conference room is featured in this book with the size and approx. capacity listed.
    • The identified accessible route within the site:

      • The layout is well designed to allow access to all facilities in the building with relative ease. There are stairs, with alternative lift access to the left, to access the upper floor levels. Floors 2 and 3 have a similar layout with wide hallways and gathering areas outside of the conference rooms.
      • The accessible route within the site has a minimum width of 1200mm.
      • You can access all facilities and services within from this accessible route.
      • Lighting levels of this accessible route impact on visibility and viewing quality.
      • The layout suggests a welcoming physical environment (e.g. mobile floor stands provide unimpeded travel, or outdoor environment surfaces are well maintained).
    • Fixed ramps within:

      • There is one fixed ramp to access the public lookout
      • Ramps have a handrail.
    • Signage within the site:

      • The ANZ Viaduct Events Centre has its own signage that is consistent throughout. Each room is signed, and a main sign is at the reception on level 1. All emergency exits are signed with universal signs. Emergency procedure signs are also located on each floor, near the stairwell and lift.
    • Sensory options:

      • Sound systems are available to improve sound amplification, or event organisers can bring their own. All rooms except the Waiheke Rooms on Level 1 are carpeted. The carpet helps absorb echo in the rooms as well as avoiding glare from the outside light. The Waiheke Rooms are very much a multi-purpose facility. Exhibitions are often held in this location due to the flexibility of the area. Each exhibition can set the room up to match its requirements and this helps to minimise glare from the polished surface and reduce the echo.
    • Surfaces:

      • All rooms except the Waiheke Rooms on Level 1 are carpeted. The carpet helps absorb echo in the rooms as well as avoiding glare from the outside light. The carpet is stuck direct to the floor with no underlay. The Waiheke Room has a polished lino surface and the toilet areas are tiled.
      • The floor surface covering has a strong pattern and could be disorienting.
    • Lifts:

      • The ANZ Viaduct Event Centre has a variety of stairs, escalators and lift access to levels 2 and 3. The lift is located to the left of the stairs and escalators. On the ground floor (level 1), the lift is located directly in front of the main door, between the escalators and reception. The lift is large, so more than one wheelchair is able to fit inside the lift at one time. Tactile indicators are installed on the outside call buttons and inside floor select buttons.
      • All controls (i.e. landing controls, alarm and emergency telephone) are located within a reachable range.
    • Stairs or Steps:

      • The ANZ Viaduct Event Centre has a variety of stairs, escalators and lift access to levels 2 and 3. Escalators provide access from the reception/foyer to levels 2 and 3. Alternative lift access is available to the left of the escalator. Fixed stairs provide access from the Waiheke Room direct to levels 2 and 3. Depending on the event that is held, these stairs may be roped off although they are always available for emergency access. Internal emergency stairs are also located at the toilets on the west side of the building.
      • There is a handrail located on at least one or both sides of the stairs.
    • Accessible Reception/ Counter / Ticket Sales

      • As the ANZ Viaduct Events Centre is a venue provider, ticket sales are usually managed by event organisers. As such, there are no ticket sales at the venue prior to the event. Staff are available to take inquiries regarding the venue, and to assist the event organisers with room requirements.
      • There is a counter located on the accessible route.
      • The counter is accessible and has a clear space of 1200mm x 1200mm in front.
      • There is at least one seat (with an armrest on at least one side and a usable seat height) available to use while waiting.
      • There is a telephone available for the access customer to use.
    • Accessible Toilets:

      • Two accessible toilets are available on each level of the Events Centre. These are located on the western side of the building. The accessible toilets on level 1 have a baby changing table in each. There is a good amount of room beside the toilet for transferring from a wheelchair, and the hand basin is well within reach. The accessible toilets on levels 2 and 3 each contain a wet area shower. The showers each have an adjustable shower rose and a 450mm x 830mm seat that folds up.
      • Two unisex accessible toilets are located on each floor.
      • All gender accessible toilets are in a self-contained compartment with full privacy.
      • Accessible toilets are distributed evenly throughout multi storey buildings.
      • The toilet seat lid can act as a back rest.
      • The toilet pan provides a stable base to transfer from.
      • The accessible toilet is a minimum of 1600mm wide x 1900mm long.
    • Places of assembly, entertainment and recreation:

      • There are several exhibition/meeting/conference rooms available at the ANZ Viaduct Events Centre. Level 1 has the main exhibition room (Waiheke Room). Level 2 has a medium sized exhibition/large conference room (Rangitoto Room). This can be divided into smaller rooms if required. The normal door width is 760mm, so if a wider door is required, the walls separating the room from the foyer are concertina format so a larger door can be achieved. Level 3 has a similar layout to Level 2, with the Kawau Room able to be divided if necessary. The Kawau Room does not have a foyer. The Rakino Room is like the Brown Island Rooms.
      • Meeting rooms are on the accessible route.
      • Entertainment areas are on the accessible route.
      • There are drinking fountains available.
      • There is level access and floor space for wheelchair users to be seated with the general audience.
      • There is direct access to an accessible toilet.
      • The presentation area or stage is accessible.
    • Designated Accessible Areas:

      • Inside, accessible seating is available at the reception area on Level 1 and in the Rangitoto Foyer on Level 2. Outside has a garden area opposite the main entrance on the south side with a timber pathway through the bush area. This was identified as the best location for support animals to use as a bathroom. The north side of the building has a lookout with ramped access from the east side of the building, or stairs on the west side. Surrounding the whole building is a concrete/sealed area which potentially could have vehicles moving within it.
      • The designated smoking area is accessible.
      • There is a grassed area for support animals (e.g. guide, hearing or mobility dogs).
  • Getting out safely:

      • Auckland Conventions Venues and Events take health and safety very seriously. As most event health and safety is managed by the event organiser, Auckland Conventions ensures that the organisers are aware of any hazards and understand the procedure for evacuation in an emergency.
      • The emergency exits are accessible and hazard free.
      • All fire/smoke doors can stay open automatically during an emergency.
      • There are audible fire alerting devices.
      • Assembly areas (e.g. evacuation point) are on the accessible route.