Breadcrumbs

Mt Smart Stadium

Contact Information

Mt Smart Stadium
2 Beasley Ave, Penrose, Auckland
-36.919410,174.813020
Phone: 09 366 2048
Fax: Not available
www.aucklandstadiums.co.nz

Accessibility Report

Summary

Bronze

Accessible features, including accessible parking, change depending on the type of event being held. Contact NZ Warriors, the event organizer, or Ticketmaster for details of the event being held. Inside, the main ground of the stadium is lower than the entrances. If you are using the accessible seating in the west stand and are unable to access stairs, it is best to use Gate C and walk around the north end of the stadium. Alternatively, often access visitors watch Warrior games at the top of the north end. The east stand has accessible seating on Level 4, above the main lounge. Access is available using the lifts in the foyer by the lounge.

View the full accessibility report for Mt Smart Stadium.

Ratings by Access Group

The Be. Welcome Assessment rates the accessibility of the organisation in each of the following 5 access groups, as well as providing an overall rating:

Overall Rating
Bronze 65%
Vision
Bronze 67%
Hearing
Bronze 65%
Mobility
Bronze 66%
Parents
Bronze 68%
Learning & Intellectual
Bronze 69%

Vision

Bronze

These are the features that the business provides to create a positive accessible experience for customers or visitors with a vision impairment.

  • Getting ready to go:

    • The website:

      • www.aucklandstadiums.co.nz/sites/Venues/mt-smart-stadium
      • Contact details are on the left hand side in the middle of the web site, not at the bottom, so can be found clearly and easily. The contact details relate to contacting Mt Smart Stadium, as well as all other stadiums. A site map of all Auckland stadiums is available at the bottom of the home page.
    • Brochures:

      • A QR code on the signage outside Gate C directs the visitor to the Mt Smart Stadium website.
  • Arriving and Getting In:

    • Bus Stop:

      • Both trains and buses can be used to access Mt Smart Stadium. This is via Penrose Station on Station Rd. Walk along O'Rorke Rd to the entrance of Mt Smart Stadium (Arena 2) on the right hand side. A driveway on the left of Arena 2 provides a pedestrian link to Gate C of Mt Smart Stadium. Penrose Station is approximately 1km from the Stadium.
      • Alternatively, Bus route 008 (Otahuhu to Grey Lynn Urban Express) uses stops 8173 and 8171 (ORorke Rd), or stop 1019 (Neilson St), at which a 1 to 5-minute walk to the stadium. Note  if using stop 1019, the walk to the stadium is up hill, while the stops on ORorke Rd is flat, but uses a vehicle right of way and has a gate at the ORorke Rd end which may not always be open. Public transport uses Stop 102 at the Penrose Train Station, with a 1km walk to the stadium. Public bus routes 008, 009, and 392 uses the bus stops 8692 (Penrose Train Station), 8173 and 8171 (ORorke Rd) and 1019 (Neilson St).
      • Special train and bus services are provided for concerts (see website for details). Golf carts are available to provide transport within the venue at concerts.
      • There is seating and shelter at the bus stop.
    • Car parking:

      • Car parking varies between events however accessible parking is usually allocated in Carpark 1 (access via O'Rorke Rd or Maurice Rd). Please contact the Stadium before the event to confirm. Accessible parking is also available on Beasley Ave for Vodafone Warriors games. These roads are commonly closed to traffic, please ensure your mobility permit card is visible so that traffic controllers can let you through to access the mobility parking spaces.
      • There is no shelter over the accessible car parking.
    • Drop off/pick up zone:

      • As Beasley Ave and Maurice Rd is closed to traffic for events, traffic control manages access to the drop off zone. You will need to speak to Traffic Control to let you through.
      • The drop off/pick up zone is located within 200 metres of the organisation's entrance.
      • There is no shelter over the drop off/pick up zone.
      • There is no kerb curb cut to the pavement or the environment is uneven.
    • Kerb Side:

      • If using accessible mobility parking on Beasley Ave, access to the footpath is at Gate C. Beasley Ave is closed to traffic during events so access along the road is safe. There is kerb and channel between the accessible mobility parking and Gate B, with a kerb ramp to the right of the gates.
    • The identified accessible route to the site:

      • Both Beasley Ave and Maurice Rd are closed during events, so access from Church St is available by using both the footpath and the carriageway along these roads. Temporary signage is installed at Church St to advise which road to take to your gate. For example, use Beasley Ave for Gate C and Maurice Rd for Gates A and B. Both Beasley Ave and Maurice Rd has a grade up to the Gates from Church St. It is a flat grade from the Penrose Train Station to the stadium along O'Rourke Rd.
      • The accessible route to the site has a minimum width of 1200mm.
      • There are no tactile indicators installed to help navigate to the main entrance.
    • The main entrance into the site:

      • The two main entrances for Mt Smart Stadium are Gates B and C. Gate C is the main entrance for the Warriors Headquarters and merchandise store. The Stadium Management office is also accessed from Gate C.
    • Main entrance signage:

      • Main signage is located at Gate C. Temporary signage is installed on Church St during events for guiding visitors to the correct gate at the stadium.
    • Main entrance doorways (this includes gates and turnstiles)

      • Each gate has turnstiles so security can check all visitors into the stadium. All gates have facilities to allow accessible visitors into the stadium to the side of the turnstiles and avoid the crowds.
      • The main entrance blends in with its surroundings.
  • Getting around within the site:

    • Customer Service:

      • Main customer service is run by event organisers, such as the concert promoter or Vodafone Warriors in conjunction with the ticketing agent. Security and/or volunteers are located at the gates and around the stadium to assist visitors during events. They are connected to central communications and are able to respond quickly to any queries. Staff are available at the Warriors merchandise store most days, including non-game days. Ticket sales are available at the venue, depending on the event.
      • There are staff available to help with any access enquiries.
      • All support animals are welcomed on premises (e.g. guide, hearing or mobility dogs etc).
    • Communicating Accessibly:

      • There is a loud speaker available to provide information.
    • Menus:

      • Most food and drink outlets display the menu on large boards. Food and drink outlets in the East Stand have signage above the food displays. These have pricing included. There are a number of mobile food stands with a varied range of food and drink. Most have signage on the caravan or temporary sign boards displaying their menu and pricing.
    • Pricing Information:

      • Price tags have large print.
    • The identified accessible route within the site:

      • Mt Smart Stadium is located within a bowl shaped environment, so access within the site can be a little tricky. East Stand accessible seating: Access is from Gate C to the left of the gate, uphill to the foyer in the stand. Lifts are available to access level 3 where accessible seating and toilets are situated. Accessible seating and toilets are also available in the corporate lounges located on level 2. West Stand accessible seating: Accessible seating is more difficult to get to. Access is primarily from Gate B, however if you cannot manage stairs access is best achieved from Gate C. The accessible seating in the West Stand is located at the lower front level of the Stand. An accessible Portacom toilet is located under the South Stand, Alternatively, accessible toilets are available in the lower East Stand or up the stairs on the concourse level of the West Stand. Corporate boxes are also located in the West Stand and are accessible only by stairs. Access to the Stacey Jones Lounge in the West Stand is available by a lift at the rear of the stand. There is no accessible seating in the South Stand.
      • The accessible route within the site has a minimum width of 1200mm.
      • Any permanently fixed objects are detectable by a person using a cane.
      • There are facilities and services within the site that are not immediately accessible from this accessible route.
      • Lighting levels on this accessible route offer good visibility and viewing.
      • There are steps along the accessible route within the site.
      • The layout contains obstacles and/or surfaces that impede travel for the access customer.
    • Fixed ramps within:

      • There are four ramps around Mt Smart Stadium - Pathway between Gate B and Gate C, pathways from Gate C to East Stand, and pathway from Gate B to the corporate boxes in West Stand.
    • Signage within the site:

      • Mt Smart Stadium has plenty of signage and directional maps. The signs are in the process of updating the style, so are not consistent at the time of the assessment. Signage in the East stand is obscured. The signage is directly above the entry ways to the seating section of the stand.
    • Sensory options:

      • A loud speaker system is used at events. Where background music is operating this is kept to a minimum when possible.
    • Surfaces:

      • The surface around the stadium and outside of the stands is asphalt concrete, while the seating area of the stands and aisles consists of plain concrete.
      • The floor surface covering is plain and clear.
      • Tactile indicators are not installed on the accessible route
    • Lifts:

      • Accessible lifts are installed in both East and West Stands. The lift in the East Stand provides access to the accessible seating level. Stairs are available as well. There is no lift access to the West Stand accessible seating, but there is a lift at the rear of the stand to provide access to the Stacey Jones Lounge on Level 6. The lifts walls are made of glass, providing a view of the surroundings.
      • All controls (i.e. landing controls, alarm and emergency telephone) are located within a reachable range.
      • The lift has clear glazing, which may be disorienting.
    • Stairs or Steps:

      • There are concrete steps and stairs to all parts of the stadium. While the steps to the lower parts of the West Stand on both sides appear steep, all have a good wide tread and low rise. The South Stand is a temporary structure with good stair access. There is at least one handrail on each set of stairs.
      • There is a handrail located on at least one or both sides of the stairs.
    • Accessible Reception/ Counter / Ticket Sales

      • Ticket Sales Stalls are available at the Gates of the Stadium. The counter height is quite high though as opposed to the food outlets in the East Stand. While they do not have space under the counter, they are of a good height for most access customers to be seen and communicate. The counter at the Warriors merchandise store is high, but the top third of the side of the counter is glass so access visitors (and children) are still able to see the wares on sale. The merchandise store also has an alerting device to attract staff attention to the counter. The majority of the mobile food and drink outlets are caravans and the counters are high.
      • There is a counter located on the accessible route.
      • The counter is accessible and has a clear space of 1200mm x 1200mm in front.
      • EFTPOS terminals are reachable and usable.
      • There is a telephone available for the access customer to use.
    • Cafe/Restaurant/Bar Area:

      • These premises are licensed.
      • The cafe/restaurant/bar area is on a single level.
      • There is a level accessible entry into the cafe/restaurant/bar area.
      • The entrance is clearly illuminated.
      • Electronic payment devices (eg EFTPOS terminals) are reachable and usable for all access customers.
      • The floor surface covering is plain and clear.
      • Natural and artificial lighting levels avoid glare and sudden, abrupt changes in intensity
      • Reflective and polished surfaces are minimised.
      • The majority of food and drink outlets are licensed and on a single level. There are food and drink outlets accessible to all visitors  East Stand has outlets on the same level as the accessible seating, while West Stand users can access the mobile food and drink outlets at the north end of the stadium or under the East Stand itself. There are also outlets, including a bar behind the West Stand that is not accessible to access users that struggle with stairs. The corporate boxes in the West Stand are manned with servers, as with the lounges in the East and West Stand. Tables of different heights are available in the lounges.
      • Staff are identifiable with a uniform or name badge.
    • Cafe/Restaurant/Bar Accessible Toilet:

      • There are three accessible toilets on level 2 of the East Stand for lounge visitors. One in each of male and female toilets at the northern end of the lounge, and a unisex accessible toilet at the southern end of the hallway. This toilet also has a baby change station. There are two unisex accessible toilets on level 3 of the east stand, one at each end near the accessible seating bays. The Stacey Jones Lounge in the West Stand has a unisex accessible toilet in the middle rear of the lounge, alongside the other toilets. The accessible toilet for the corporate boxes is located in the middle of the hallway behind the boxes.
      • All gender accessible toilets for the cafe/restaurant/bar are in a self-contained compartment with full privacy.
      • The toilet pan offers a stable base to transfer from.
      • The accessible toilet is a minimum of 1600mm wide x 1900mm long.
    • Retail Shop:

      • The permanent Merchandise Store is located below the East Stand, on the northern end of the stadium.
      • The shop is on a single level.
      • Aisles have a minimum width of 1200mm to allow for pushchairs and mobility equipment.
      • Electronic payment devices (eg. EFTPOS terminals) are reachable and usable.
      • The floor surface covering in the shop is plain and clear.
      • The permanent Warriors retail shop is located at the northern end of the East Stand. This doubles as an event merchandise store when a concert/event is on. The counter at the Warriors merchandise store is high, but the top third of the side of the counter is glass so access users (and children) are still able to see the wares on sale. There is also a roller door on the north side of the store which is opened on match day to provide better access to the store. The merchandise store has an alerting device to attract staff attention to the counter.
      • Retail shop staff are easily identified by a name badge or uniform.
    • Accessible Toilets:

      • Accessible toilets in the East Stand are available on the same level as the accessible seating. These are unisex toilets. Other accessible toilets in the stand are on the lower level of the stand. One each is situated in the male and female toilets. There are three unisex accessible toilets in the West Stand, located near the food and drink outlets. These are not accessible from the lower West Stand accessible seating.
      • Accessible toilets are available in the East Stand (four), West Stand (three), and one underneath the South Stand
      • All gender accessible toilets are in a self-contained compartment with full privacy.
      • Accessible toilets are distributed evenly throughout multi storey buildings.
      • The toilet seat lid can act as a back rest.
      • The toilet pan provides a stable base to transfer from.
      • The accessible toilet is a minimum of 1600mm wide x 1900mm long.
    • Places of assembly, entertainment and recreation:

      • The main lounge is located in the East Stand. Access is available from the rear of the building, from Gate C. You are not required to use the lift to access this lounge. A portable stage with stairs and a ramp is available for use. The Stacey Jones Lounge is located on Level 6 of the West Stand. Access is available from the lift at the southern rear of the West Stand. Small corporate boxes are available in the West Stand, between the lower and upper levels of the seating. Access to the corporate boxes and the Stacey Jones Lounge is available from Gate B.
      • Meeting rooms are on the accessible route.
      • Entertainment areas are on the accessible route.
      • Recreation areas are located on the accessible route.
      • There are drinking fountains available.
      • There is level access and floor space for wheelchair users to be seated with the general audience.
      • There is direct access to an accessible toilet.
      • The presentation area or stage is accessible.
    • Designated Accessible Areas:

      • East Stand - the accessible seating areas are accessed by lift in the stand. The aisle pathway is flat. There is a small pinch point around the steps, accessing the upper seating, to the accessible seating area. Plastic resin chairs are provided for carers or access users not using a wheelchair. West Stand - the accessible seating area is located at the bottom of the stand. For wheelchair access to this location, use Gate C. Permanent stadium seating is available for carers.
      • There is no grassed area for support animals (e.g. guide, hearing or mobility dogs).
  • Getting out safely:

      • Most Health and Safety issues are dealt with by event organisers and contracted security staff, including St Johns. Follow the staff instructions when evacuating in an emergency.
      • The emergency exits are accessible and hazard free.
      • All fire/smoke doors can stay open automatically during an emergency.
      • There are audible fire alerting devices.
      • Assembly areas (e.g. evacuation point) are on the accessible route.

Hearing

Bronze

These are the features that the business provides to create a positive accessible experience for customers or visitors who are Deaf or have a hearing impairment.

  • Getting ready to go:

    • The website:

      • www.aucklandstadiums.co.nz/sites/Venues/mt-smart-stadium
      • Contact details are on the left hand side in the middle of the web site, not at the bottom, so can be found clearly and easily. The contact details relate to contacting Mt Smart Stadium, as well as all other stadiums. A site map of all Auckland stadiums is available at the bottom of the home page.
    • Brochures:

      • A QR code on the signage outside Gate C directs the visitor to the Mt Smart Stadium website.
  • Arriving and Getting In:

    • Bus Stop:

      • Both trains and buses can be used to access Mt Smart Stadium. This is via Penrose Station on Station Rd. Walk along O'Rorke Rd to the entrance of Mt Smart Stadium (Arena 2) on the right hand side. A driveway on the left of Arena 2 provides a pedestrian link to Gate C of Mt Smart Stadium. Penrose Station is approximately 1km from the Stadium.
      • Alternatively, Bus route 008 (Otahuhu to Grey Lynn Urban Express) uses stops 8173 and 8171 (ORorke Rd), or stop 1019 (Neilson St), at which a 1 to 5-minute walk to the stadium. Note  if using stop 1019, the walk to the stadium is up hill, while the stops on ORorke Rd is flat, but uses a vehicle right of way and has a gate at the ORorke Rd end which may not always be open. Public transport uses Stop 102 at the Penrose Train Station, with a 1km walk to the stadium. Public bus routes 008, 009, and 392 uses the bus stops 8692 (Penrose Train Station), 8173 and 8171 (ORorke Rd) and 1019 (Neilson St).
      • Special train and bus services are provided for concerts (see website for details). Golf carts are available to provide transport within the venue at concerts.
      • There is seating and shelter at the bus stop.
    • Car parking:

      • Car parking varies between events however accessible parking is usually allocated in Carpark 1 (access via O'Rorke Rd or Maurice Rd). Please contact the Stadium before the event to confirm. Accessible parking is also available on Beasley Ave for Vodafone Warriors games. These roads are commonly closed to traffic, please ensure your mobility permit card is visible so that traffic controllers can let you through to access the mobility parking spaces.
    • Drop off/pick up zone:

      • As Beasley Ave and Maurice Rd is closed to traffic for events, traffic control manages access to the drop off zone. You will need to speak to Traffic Control to let you through.
      • The drop off/pick up zone is located within 200 metres of the organisation's entrance.
      • There is no shelter over the drop off/pick up zone.
      • There is no kerb curb cut to the pavement or the environment is uneven.
    • Kerb Side:

      • If using accessible mobility parking on Beasley Ave, access to the footpath is at Gate C. Beasley Ave is closed to traffic during events so access along the road is safe. There is kerb and channel between the accessible mobility parking and Gate B, with a kerb ramp to the right of the gates.
    • The identified accessible route to the site:

      • Both Beasley Ave and Maurice Rd are closed during events, so access from Church St is available by using both the footpath and the carriageway along these roads. Temporary signage is installed at Church St to advise which road to take to your gate. For example, use Beasley Ave for Gate C and Maurice Rd for Gates A and B. Both Beasley Ave and Maurice Rd has a grade up to the Gates from Church St. It is a flat grade from the Penrose Train Station to the stadium along O'Rourke Rd.
    • The main entrance into the site:

      • The two main entrances for Mt Smart Stadium are Gates B and C. Gate C is the main entrance for the Warriors Headquarters and merchandise store. The Stadium Management office is also accessed from Gate C.
    • Main entrance signage:

      • Main signage is located at Gate C. Temporary signage is installed on Church St during events for guiding visitors to the correct gate at the stadium.
    • Main entrance doorways (this includes gates and turnstiles)

      • Each gate has turnstiles so security can check all visitors into the stadium. All gates have facilities to allow accessible visitors into the stadium to the side of the turnstiles and avoid the crowds.
  • Getting around within the site:

    • Customer Service:

      • Main customer service is run by event organisers, such as the concert promoter or Vodafone Warriors in conjunction with the ticketing agent. Security and/or volunteers are located at the gates and around the stadium to assist visitors during events. They are connected to central communications and are able to respond quickly to any queries. Staff are available at the Warriors merchandise store most days, including non-game days. Ticket sales are available at the venue, depending on the event.
      • There are staff available to help with any access enquiries.
      • All support animals are welcomed on premises (e.g. guide, hearing or mobility dogs etc).
    • Communicating Accessibly:

      • Information can be sent out via email.
      • There is a loud speaker available to provide information.
    • Menus:

      • Most food and drink outlets display the menu on large boards. Food and drink outlets in the East Stand have signage above the food displays. These have pricing included. There are a number of mobile food stands with a varied range of food and drink. Most have signage on the caravan or temporary sign boards displaying their menu and pricing.
    • The identified accessible route within the site:

      • Mt Smart Stadium is located within a bowl shaped environment, so access within the site can be a little tricky. East Stand accessible seating: Access is from Gate C to the left of the gate, uphill to the foyer in the stand. Lifts are available to access level 3 where accessible seating and toilets are situated. Accessible seating and toilets are also available in the corporate lounges located on level 2. West Stand accessible seating: Accessible seating is more difficult to get to. Access is primarily from Gate B, however if you cannot manage stairs access is best achieved from Gate C. The accessible seating in the West Stand is located at the lower front level of the Stand. An accessible Portacom toilet is located under the South Stand, Alternatively, accessible toilets are available in the lower East Stand or up the stairs on the concourse level of the West Stand. Corporate boxes are also located in the West Stand and are accessible only by stairs. Access to the Stacey Jones Lounge in the West Stand is available by a lift at the rear of the stand. There is no accessible seating in the South Stand.
      • The accessible route within the site has a minimum width of 1200mm.
      • There are facilities and services within the site that are not immediately accessible from this accessible route.
      • Lighting levels on this accessible route offer good visibility and viewing.
      • The layout contains obstacles and/or surfaces that impede travel for the access customer.
    • Signage within the site:

      • Mt Smart Stadium has plenty of signage and directional maps. The signs are in the process of updating the style, so are not consistent at the time of the assessment. Signage in the East stand is obscured. The signage is directly above the entry ways to the seating section of the stand.
    • Sensory options:

      • A loud speaker system is used at events. Where background music is operating this is kept to a minimum when possible.
      • A listening system exists.
      • The environment is prone to an echo.
    • Surfaces:

      • The surface around the stadium and outside of the stands is asphalt concrete, while the seating area of the stands and aisles consists of plain concrete.
    • Lifts:

      • Accessible lifts are installed in both East and West Stands. The lift in the East Stand provides access to the accessible seating level. Stairs are available as well. There is no lift access to the West Stand accessible seating, but there is a lift at the rear of the stand to provide access to the Stacey Jones Lounge on Level 6. The lifts walls are made of glass, providing a view of the surroundings.
      • All controls (i.e. landing controls, alarm and emergency telephone) are located within a reachable range.
      • The lift has clear glazing, which may be disorienting.
    • Stairs or Steps:

      • There are concrete steps and stairs to all parts of the stadium. While the steps to the lower parts of the West Stand on both sides appear steep, all have a good wide tread and low rise. The South Stand is a temporary structure with good stair access. There is at least one handrail on each set of stairs.
      • There is a handrail located on at least one or both sides of the stairs.
    • Accessible Reception/ Counter / Ticket Sales

      • Ticket Sales Stalls are available at the Gates of the Stadium. The counter height is quite high though as opposed to the food outlets in the East Stand. While they do not have space under the counter, they are of a good height for most access customers to be seen and communicate. The counter at the Warriors merchandise store is high, but the top third of the side of the counter is glass so access visitors (and children) are still able to see the wares on sale. The merchandise store also has an alerting device to attract staff attention to the counter. The majority of the mobile food and drink outlets are caravans and the counters are high.
      • There is a counter located on the accessible route.
      • The counter is accessible and has a clear space of 1200mm x 1200mm in front.
      • EFTPOS terminals are reachable and usable.
      • There is a telephone available for the access customer to use.
    • Cafe/Restaurant/Bar Area:

      • These premises are licensed.
      • The cafe/restaurant/bar area is on a single level.
      • There is a level accessible entry into the cafe/restaurant/bar area.
      • Electronic payment devices (eg EFTPOS terminals) are reachable and usable for all access customers.
      • Natural and artificial lighting levels avoid glare and sudden, abrupt changes in intensity
      • Reflective and polished surfaces are minimised.
      • Staff are identifiable with a uniform or name badge.
      • The majority of food and drink outlets are licensed and on a single level. There are food and drink outlets accessible to all visitors  East Stand has outlets on the same level as the accessible seating, while West Stand users can access the mobile food and drink outlets at the north end of the stadium or under the East Stand itself. There are also outlets, including a bar behind the West Stand that is not accessible to access users that struggle with stairs. The corporate boxes in the West Stand are manned with servers, as with the lounges in the East and West Stand. Tables of different heights are available in the lounges.
    • Cafe/Restaurant/Bar Accessible Toilet:

      • There are three accessible toilets on level 2 of the East Stand for lounge visitors. One in each of male and female toilets at the northern end of the lounge, and a unisex accessible toilet at the southern end of the hallway. This toilet also has a baby change station. There are two unisex accessible toilets on level 3 of the east stand, one at each end near the accessible seating bays. The Stacey Jones Lounge in the West Stand has a unisex accessible toilet in the middle rear of the lounge, alongside the other toilets. The accessible toilet for the corporate boxes is located in the middle of the hallway behind the boxes.
      • All gender accessible toilets for the cafe/restaurant/bar are in a self-contained compartment with full privacy.
      • The toilet pan offers a stable base to transfer from.
      • The accessible toilet is a minimum of 1600mm wide x 1900mm long.
    • Retail Shop:

      • The permanent Merchandise Store is located below the East Stand, on the northern end of the stadium.
      • The shop is on a single level.
      • Aisles have a minimum width of 1200mm to allow for pushchairs and mobility equipment.
      • Electronic payment devices (eg. EFTPOS terminals) are reachable and usable.
      • The permanent Warriors retail shop is located at the northern end of the East Stand. This doubles as an event merchandise store when a concert/event is on. The counter at the Warriors merchandise store is high, but the top third of the side of the counter is glass so access users (and children) are still able to see the wares on sale. There is also a roller door on the north side of the store which is opened on match day to provide better access to the store. The merchandise store has an alerting device to attract staff attention to the counter.
      • Retail shop staff are easily identified by a name badge or uniform.
    • Accessible Toilets:

      • Accessible toilets in the East Stand are available on the same level as the accessible seating. These are unisex toilets. Other accessible toilets in the stand are on the lower level of the stand. One each is situated in the male and female toilets. There are three unisex accessible toilets in the West Stand, located near the food and drink outlets. These are not accessible from the lower West Stand accessible seating.
      • Accessible toilets are available in the East Stand (four), West Stand (three), and one underneath the South Stand
      • All gender accessible toilets are in a self-contained compartment with full privacy.
      • Accessible toilets are distributed evenly throughout multi storey buildings.
      • The toilet seat lid can act as a back rest.
      • The toilet pan provides a stable base to transfer from.
      • The accessible toilet is a minimum of 1600mm wide x 1900mm long.
    • Places of assembly, entertainment and recreation:

      • The main lounge is located in the East Stand. Access is available from the rear of the building, from Gate C. You are not required to use the lift to access this lounge. A portable stage with stairs and a ramp is available for use. The Stacey Jones Lounge is located on Level 6 of the West Stand. Access is available from the lift at the southern rear of the West Stand. Small corporate boxes are available in the West Stand, between the lower and upper levels of the seating. Access to the corporate boxes and the Stacey Jones Lounge is available from Gate B.
      • Meeting rooms are on the accessible route.
      • Entertainment areas are on the accessible route.
      • Recreation areas are located on the accessible route.
      • There are drinking fountains available.
      • There is direct access to an accessible toilet.
      • The presentation area or stage is accessible.
    • Designated Accessible Areas:

      • East Stand - the accessible seating areas are accessed by lift in the stand. The aisle pathway is flat. There is a small pinch point around the steps, accessing the upper seating, to the accessible seating area. Plastic resin chairs are provided for carers or access users not using a wheelchair. West Stand - the accessible seating area is located at the bottom of the stand. For wheelchair access to this location, use Gate C. Permanent stadium seating is available for carers.
      • There is no grassed area for support animals (e.g. guide, hearing or mobility dogs).
  • Getting out safely:

      • Most Health and Safety issues are dealt with by event organisers and contracted security staff, including St Johns. Follow the staff instructions when evacuating in an emergency.
      • The emergency exits are accessible and hazard free.
      • All fire/smoke doors can stay open automatically during an emergency.
      • There are audible fire alerting devices.
      • Assembly areas (e.g. evacuation point) are on the accessible route.

Mobility

Bronze

These are the features that the business provides to create a positive accessible experience for customers or visitors with a mobility impairment.

  • Getting ready to go:

    • The website:

      • www.aucklandstadiums.co.nz/sites/Venues/mt-smart-stadium
      • Contact details are on the left hand side in the middle of the web site, not at the bottom, so can be found clearly and easily. The contact details relate to contacting Mt Smart Stadium, as well as all other stadiums. A site map of all Auckland stadiums is available at the bottom of the home page.
    • Brochures:

      • A QR code on the signage outside Gate C directs the visitor to the Mt Smart Stadium website.
  • Arriving and Getting In:

    • Bus Stop:

      • Both trains and buses can be used to access Mt Smart Stadium. This is via Penrose Station on Station Rd. Walk along O'Rorke Rd to the entrance of Mt Smart Stadium (Arena 2) on the right hand side. A driveway on the left of Arena 2 provides a pedestrian link to Gate C of Mt Smart Stadium. Penrose Station is approximately 1km from the Stadium.
      • Alternatively, Bus route 008 (Otahuhu to Grey Lynn Urban Express) uses stops 8173 and 8171 (ORorke Rd), or stop 1019 (Neilson St), at which a 1 to 5-minute walk to the stadium. Note  if using stop 1019, the walk to the stadium is up hill, while the stops on ORorke Rd is flat, but uses a vehicle right of way and has a gate at the ORorke Rd end which may not always be open. Public transport uses Stop 102 at the Penrose Train Station, with a 1km walk to the stadium. Public bus routes 008, 009, and 392 uses the bus stops 8692 (Penrose Train Station), 8173 and 8171 (ORorke Rd) and 1019 (Neilson St).
      • Special train and bus services are provided for concerts (see website for details). Golf carts are available to provide transport within the venue at concerts.
      • There is seating and shelter at the bus stop.
    • Car parking:

      • Car parking varies between events however accessible parking is usually allocated in Carpark 1 (access via O'Rorke Rd or Maurice Rd). Please contact the Stadium before the event to confirm. Accessible parking is also available on Beasley Ave for Vodafone Warriors games. These roads are commonly closed to traffic, please ensure your mobility permit card is visible so that traffic controllers can let you through to access the mobility parking spaces.
      • There is no shelter over the accessible car parking.
    • Drop off/pick up zone:

      • As Beasley Ave and Maurice Rd is closed to traffic for events, traffic control manages access to the drop off zone. You will need to speak to Traffic Control to let you through.
      • The drop off/pick up zone is located within 200 metres of the organisation's entrance.
      • There is no shelter over the drop off/pick up zone.
      • There is no kerb curb cut to the pavement or the environment is uneven.
    • Kerb Side:

      • If using accessible mobility parking on Beasley Ave, access to the footpath is at Gate C. Beasley Ave is closed to traffic during events so access along the road is safe. There is kerb and channel between the accessible mobility parking and Gate B, with a kerb ramp to the right of the gates.
    • The identified accessible route to the site:

      • Both Beasley Ave and Maurice Rd are closed during events, so access from Church St is available by using both the footpath and the carriageway along these roads. Temporary signage is installed at Church St to advise which road to take to your gate. For example, use Beasley Ave for Gate C and Maurice Rd for Gates A and B. Both Beasley Ave and Maurice Rd has a grade up to the Gates from Church St. It is a flat grade from the Penrose Train Station to the stadium along O'Rourke Rd.
      • The accessible route to the site has a minimum width of 1200mm.
    • The main entrance into the site:

      • The two main entrances for Mt Smart Stadium are Gates B and C. Gate C is the main entrance for the Warriors Headquarters and merchandise store. The Stadium Management office is also accessed from Gate C.
    • Main entrance signage:

      • Main signage is located at Gate C. Temporary signage is installed on Church St during events for guiding visitors to the correct gate at the stadium.
    • Main entrance doorways (this includes gates and turnstiles)

      • Each gate has turnstiles so security can check all visitors into the stadium. All gates have facilities to allow accessible visitors into the stadium to the side of the turnstiles and avoid the crowds.
      • Single swing doors have a minimum width of 760mm.
  • Getting around within the site:

    • Customer Service:

      • Main customer service is run by event organisers, such as the concert promoter or Vodafone Warriors in conjunction with the ticketing agent. Security and/or volunteers are located at the gates and around the stadium to assist visitors during events. They are connected to central communications and are able to respond quickly to any queries. Staff are available at the Warriors merchandise store most days, including non-game days. Ticket sales are available at the venue, depending on the event.
      • There are staff available to help with any access enquiries.
      • All support animals are welcomed on premises (e.g. guide, hearing or mobility dogs etc).
    • Communicating Accessibly:

    • Menus:

      • Most food and drink outlets display the menu on large boards. Food and drink outlets in the East Stand have signage above the food displays. These have pricing included. There are a number of mobile food stands with a varied range of food and drink. Most have signage on the caravan or temporary sign boards displaying their menu and pricing.
    • The identified accessible route within the site:

      • Mt Smart Stadium is located within a bowl shaped environment, so access within the site can be a little tricky. East Stand accessible seating: Access is from Gate C to the left of the gate, uphill to the foyer in the stand. Lifts are available to access level 3 where accessible seating and toilets are situated. Accessible seating and toilets are also available in the corporate lounges located on level 2. West Stand accessible seating: Accessible seating is more difficult to get to. Access is primarily from Gate B, however if you cannot manage stairs access is best achieved from Gate C. The accessible seating in the West Stand is located at the lower front level of the Stand. An accessible Portacom toilet is located under the South Stand, Alternatively, accessible toilets are available in the lower East Stand or up the stairs on the concourse level of the West Stand. Corporate boxes are also located in the West Stand and are accessible only by stairs. Access to the Stacey Jones Lounge in the West Stand is available by a lift at the rear of the stand. There is no accessible seating in the South Stand.
      • The accessible route within the site has a minimum width of 1200mm.
      • There are facilities and services within the site that are not immediately accessible from this accessible route.
      • Lighting levels on this accessible route offer good visibility and viewing.
      • There are steps along the accessible route within the site.
      • The layout contains obstacles and/or surfaces that impede travel for the access customer.
    • Fixed ramps within:

      • There are four ramps around Mt Smart Stadium - Pathway between Gate B and Gate C, pathways from Gate C to East Stand, and pathway from Gate B to the corporate boxes in West Stand.
    • Signage within the site:

      • Mt Smart Stadium has plenty of signage and directional maps. The signs are in the process of updating the style, so are not consistent at the time of the assessment. Signage in the East stand is obscured. The signage is directly above the entry ways to the seating section of the stand.
    • Sensory options:

      • A loud speaker system is used at events. Where background music is operating this is kept to a minimum when possible.
    • Surfaces:

      • The surface around the stadium and outside of the stands is asphalt concrete, while the seating area of the stands and aisles consists of plain concrete.
      • Easy movement around the site due to short cut carpet pile.
    • Lifts:

      • Accessible lifts are installed in both East and West Stands. The lift in the East Stand provides access to the accessible seating level. Stairs are available as well. There is no lift access to the West Stand accessible seating, but there is a lift at the rear of the stand to provide access to the Stacey Jones Lounge on Level 6. The lifts walls are made of glass, providing a view of the surroundings.
      • All controls (i.e. landing controls, alarm and emergency telephone) are located within a reachable range.
      • The lift has clear glazing, which may be disorienting.
    • Stairs or Steps:

      • There are concrete steps and stairs to all parts of the stadium. While the steps to the lower parts of the West Stand on both sides appear steep, all have a good wide tread and low rise. The South Stand is a temporary structure with good stair access. There is at least one handrail on each set of stairs.
      • There is a handrail located on at least one or both sides of the stairs.
    • Accessible Reception/ Counter / Ticket Sales

      • Ticket Sales Stalls are available at the Gates of the Stadium. The counter height is quite high though as opposed to the food outlets in the East Stand. While they do not have space under the counter, they are of a good height for most access customers to be seen and communicate. The counter at the Warriors merchandise store is high, but the top third of the side of the counter is glass so access visitors (and children) are still able to see the wares on sale. The merchandise store also has an alerting device to attract staff attention to the counter. The majority of the mobile food and drink outlets are caravans and the counters are high.
      • There is a counter located on the accessible route.
      • The counter is accessible and has a clear space of 1200mm x 1200mm in front.
      • There is no access space at the service or reception counter.
      • EFTPOS terminals are reachable and usable.
      • There is a telephone available for the access customer to use.
    • Cafe/Restaurant/Bar Area:

      • These premises are licensed.
      • The cafe/restaurant/bar area is on a single level.
      • There is a level accessible entry into the cafe/restaurant/bar area.
      • Self service items can be reached from a seated position
      • Electronic payment devices (eg EFTPOS terminals) are reachable and usable for all access customers.
      • Natural and artificial lighting levels avoid glare and sudden, abrupt changes in intensity
      • Reflective and polished surfaces are minimised.
      • The majority of food and drink outlets are licensed and on a single level. There are food and drink outlets accessible to all visitors  East Stand has outlets on the same level as the accessible seating, while West Stand users can access the mobile food and drink outlets at the north end of the stadium or under the East Stand itself. There are also outlets, including a bar behind the West Stand that is not accessible to access users that struggle with stairs. The corporate boxes in the West Stand are manned with servers, as with the lounges in the East and West Stand. Tables of different heights are available in the lounges.
      • Staff are identifiable with a uniform or name badge.
    • Cafe/Restaurant/Bar Accessible Toilet:

      • There are three accessible toilets on level 2 of the East Stand for lounge visitors. One in each of male and female toilets at the northern end of the lounge, and a unisex accessible toilet at the southern end of the hallway. This toilet also has a baby change station. There are two unisex accessible toilets on level 3 of the east stand, one at each end near the accessible seating bays. The Stacey Jones Lounge in the West Stand has a unisex accessible toilet in the middle rear of the lounge, alongside the other toilets. The accessible toilet for the corporate boxes is located in the middle of the hallway behind the boxes.
      • All gender accessible toilets for the cafe/restaurant/bar are in a self-contained compartment with full privacy.
      • There is a horizontal grab rail on the inside of the toilet swing door
      • The toilet pan offers a stable base to transfer from.
      • The accessible toilet is a minimum of 1600mm wide x 1900mm long.
      • The washbasin is reachable from the toilet seat.
    • Retail Shop:

      • The permanent Merchandise Store is located below the East Stand, on the northern end of the stadium.
      • The shop is on a single level.
      • Aisles have a minimum width of 1200mm to allow for pushchairs and mobility equipment.
      • Electronic payment devices (eg. EFTPOS terminals) are reachable and usable.
      • The permanent Warriors retail shop is located at the northern end of the East Stand. This doubles as an event merchandise store when a concert/event is on. The counter at the Warriors merchandise store is high, but the top third of the side of the counter is glass so access users (and children) are still able to see the wares on sale. There is also a roller door on the north side of the store which is opened on match day to provide better access to the store. The merchandise store has an alerting device to attract staff attention to the counter.
      • Retail shop staff are easily identified by a name badge or uniform.
    • Accessible Toilets:

      • Accessible toilets in the East Stand are available on the same level as the accessible seating. These are unisex toilets. Other accessible toilets in the stand are on the lower level of the stand. One each is situated in the male and female toilets. There are three unisex accessible toilets in the West Stand, located near the food and drink outlets. These are not accessible from the lower West Stand accessible seating.
      • Accessible toilets are available in the East Stand (four), West Stand (three), and one underneath the South Stand
      • All gender accessible toilets are in a self-contained compartment with full privacy.
      • Accessible toilets are distributed evenly throughout multi storey buildings.
      • The toilet seat lid can act as a back rest.
      • The toilet pan provides a stable base to transfer from.
      • The accessible toilet is a minimum of 1600mm wide x 1900mm long.
      • The washbasin is reachable from the toilet seat.
    • Places of assembly, entertainment and recreation:

      • The main lounge is located in the East Stand. Access is available from the rear of the building, from Gate C. You are not required to use the lift to access this lounge. A portable stage with stairs and a ramp is available for use. The Stacey Jones Lounge is located on Level 6 of the West Stand. Access is available from the lift at the southern rear of the West Stand. Small corporate boxes are available in the West Stand, between the lower and upper levels of the seating. Access to the corporate boxes and the Stacey Jones Lounge is available from Gate B.
      • Meeting rooms are on the accessible route.
      • Entertainment areas are on the accessible route.
      • Recreation areas are located on the accessible route.
      • There are drinking fountains available.
      • There is level access and floor space for wheelchair users to be seated with the general audience.
      • There is direct access to an accessible toilet.
      • The presentation area or stage is accessible.
    • Designated Accessible Areas:

      • East Stand - the accessible seating areas are accessed by lift in the stand. The aisle pathway is flat. There is a small pinch point around the steps, accessing the upper seating, to the accessible seating area. Plastic resin chairs are provided for carers or access users not using a wheelchair. West Stand - the accessible seating area is located at the bottom of the stand. For wheelchair access to this location, use Gate C. Permanent stadium seating is available for carers.
      • There is no grassed area for support animals (e.g. guide, hearing or mobility dogs).
  • Getting out safely:

      • Most Health and Safety issues are dealt with by event organisers and contracted security staff, including St Johns. Follow the staff instructions when evacuating in an emergency.
      • The emergency exits are accessible and hazard free.
      • All fire/smoke doors can stay open automatically during an emergency.
      • There are audible fire alerting devices.
      • Assembly areas (e.g. evacuation point) are on the accessible route.

Parents

Bronze

These are the features that the business provides to create a positive accessible experience for customers or visitors with young children.

  • Getting ready to go:

    • The website:

      • www.aucklandstadiums.co.nz/sites/Venues/mt-smart-stadium
      • Contact details are on the left hand side in the middle of the web site, not at the bottom, so can be found clearly and easily. The contact details relate to contacting Mt Smart Stadium, as well as all other stadiums. A site map of all Auckland stadiums is available at the bottom of the home page.
    • Brochures:

      • A QR code on the signage outside Gate C directs the visitor to the Mt Smart Stadium website.
  • Arriving and Getting In:

    • Bus Stop:

      • Both trains and buses can be used to access Mt Smart Stadium. This is via Penrose Station on Station Rd. Walk along O'Rorke Rd to the entrance of Mt Smart Stadium (Arena 2) on the right hand side. A driveway on the left of Arena 2 provides a pedestrian link to Gate C of Mt Smart Stadium. Penrose Station is approximately 1km from the Stadium.
      • Alternatively, Bus route 008 (Otahuhu to Grey Lynn Urban Express) uses stops 8173 and 8171 (ORorke Rd), or stop 1019 (Neilson St), at which a 1 to 5-minute walk to the stadium. Note  if using stop 1019, the walk to the stadium is up hill, while the stops on ORorke Rd is flat, but uses a vehicle right of way and has a gate at the ORorke Rd end which may not always be open. Public transport uses Stop 102 at the Penrose Train Station, with a 1km walk to the stadium. Public bus routes 008, 009, and 392 uses the bus stops 8692 (Penrose Train Station), 8173 and 8171 (ORorke Rd) and 1019 (Neilson St).
      • Special train and bus services are provided for concerts (see website for details). Golf carts are available to provide transport within the venue at concerts.
      • There is seating and shelter at the bus stop.
    • Car parking:

      • Car parking varies between events however accessible parking is usually allocated in Carpark 1 (access via O'Rorke Rd or Maurice Rd). Please contact the Stadium before the event to confirm. Accessible parking is also available on Beasley Ave for Vodafone Warriors games. These roads are commonly closed to traffic, please ensure your mobility permit card is visible so that traffic controllers can let you through to access the mobility parking spaces.
    • Drop off/pick up zone:

      • As Beasley Ave and Maurice Rd is closed to traffic for events, traffic control manages access to the drop off zone. You will need to speak to Traffic Control to let you through.
      • The drop off/pick up zone is located within 200 metres of the organisation's entrance.
      • There is no shelter over the drop off/pick up zone.
      • There is no kerb curb cut to the pavement or the environment is uneven.
    • Kerb Side:

      • If using accessible mobility parking on Beasley Ave, access to the footpath is at Gate C. Beasley Ave is closed to traffic during events so access along the road is safe. There is kerb and channel between the accessible mobility parking and Gate B, with a kerb ramp to the right of the gates.
    • The identified accessible route to the site:

      • Both Beasley Ave and Maurice Rd are closed during events, so access from Church St is available by using both the footpath and the carriageway along these roads. Temporary signage is installed at Church St to advise which road to take to your gate. For example, use Beasley Ave for Gate C and Maurice Rd for Gates A and B. Both Beasley Ave and Maurice Rd has a grade up to the Gates from Church St. It is a flat grade from the Penrose Train Station to the stadium along O'Rourke Rd.
    • The main entrance into the site:

      • The two main entrances for Mt Smart Stadium are Gates B and C. Gate C is the main entrance for the Warriors Headquarters and merchandise store. The Stadium Management office is also accessed from Gate C.
    • Main entrance signage:

      • Main signage is located at Gate C. Temporary signage is installed on Church St during events for guiding visitors to the correct gate at the stadium.
    • Main entrance doorways (this includes gates and turnstiles)

      • Each gate has turnstiles so security can check all visitors into the stadium. All gates have facilities to allow accessible visitors into the stadium to the side of the turnstiles and avoid the crowds.
      • Single swing doors have a minimum width of 760mm.
  • Getting around within the site:

    • Customer Service:

      • Main customer service is run by event organisers, such as the concert promoter or Vodafone Warriors in conjunction with the ticketing agent. Security and/or volunteers are located at the gates and around the stadium to assist visitors during events. They are connected to central communications and are able to respond quickly to any queries. Staff are available at the Warriors merchandise store most days, including non-game days. Ticket sales are available at the venue, depending on the event.
      • There are staff available to help with any access enquiries.
      • All support animals are welcomed on premises (e.g. guide, hearing or mobility dogs etc).
    • Communicating Accessibly:

    • Menus:

      • Most food and drink outlets display the menu on large boards. Food and drink outlets in the East Stand have signage above the food displays. These have pricing included. There are a number of mobile food stands with a varied range of food and drink. Most have signage on the caravan or temporary sign boards displaying their menu and pricing.
    • The identified accessible route within the site:

      • Mt Smart Stadium is located within a bowl shaped environment, so access within the site can be a little tricky. East Stand accessible seating: Access is from Gate C to the left of the gate, uphill to the foyer in the stand. Lifts are available to access level 3 where accessible seating and toilets are situated. Accessible seating and toilets are also available in the corporate lounges located on level 2. West Stand accessible seating: Accessible seating is more difficult to get to. Access is primarily from Gate B, however if you cannot manage stairs access is best achieved from Gate C. The accessible seating in the West Stand is located at the lower front level of the Stand. An accessible Portacom toilet is located under the South Stand, Alternatively, accessible toilets are available in the lower East Stand or up the stairs on the concourse level of the West Stand. Corporate boxes are also located in the West Stand and are accessible only by stairs. Access to the Stacey Jones Lounge in the West Stand is available by a lift at the rear of the stand. There is no accessible seating in the South Stand.
      • The accessible route within the site has a minimum width of 1200mm.
      • There are facilities and services within the site that are not immediately accessible from this accessible route.
      • Lighting levels on this accessible route offer good visibility and viewing.
      • There are steps along the accessible route within the site.
      • The layout contains obstacles and/or surfaces that impede travel for the access customer.
    • Fixed ramps within:

      • There are four ramps around Mt Smart Stadium - Pathway between Gate B and Gate C, pathways from Gate C to East Stand, and pathway from Gate B to the corporate boxes in West Stand.
    • Signage within the site:

      • Mt Smart Stadium has plenty of signage and directional maps. The signs are in the process of updating the style, so are not consistent at the time of the assessment. Signage in the East stand is obscured. The signage is directly above the entry ways to the seating section of the stand.
    • Sensory options:

      • A loud speaker system is used at events. Where background music is operating this is kept to a minimum when possible.
    • Surfaces:

      • The surface around the stadium and outside of the stands is asphalt concrete, while the seating area of the stands and aisles consists of plain concrete.
      • Easy movement around the site due to short cut carpet pile.
    • Lifts:

      • Accessible lifts are installed in both East and West Stands. The lift in the East Stand provides access to the accessible seating level. Stairs are available as well. There is no lift access to the West Stand accessible seating, but there is a lift at the rear of the stand to provide access to the Stacey Jones Lounge on Level 6. The lifts walls are made of glass, providing a view of the surroundings.
      • All controls (i.e. landing controls, alarm and emergency telephone) are located within a reachable range.
      • The lift has clear glazing, which may be disorienting.
    • Stairs or Steps:

      • There are concrete steps and stairs to all parts of the stadium. While the steps to the lower parts of the West Stand on both sides appear steep, all have a good wide tread and low rise. The South Stand is a temporary structure with good stair access. There is at least one handrail on each set of stairs.
      • There is a handrail located on at least one or both sides of the stairs.
    • Accessible Reception/ Counter / Ticket Sales

      • Ticket Sales Stalls are available at the Gates of the Stadium. The counter height is quite high though as opposed to the food outlets in the East Stand. While they do not have space under the counter, they are of a good height for most access customers to be seen and communicate. The counter at the Warriors merchandise store is high, but the top third of the side of the counter is glass so access visitors (and children) are still able to see the wares on sale. The merchandise store also has an alerting device to attract staff attention to the counter. The majority of the mobile food and drink outlets are caravans and the counters are high.
      • There is a counter located on the accessible route.
      • The counter is accessible and has a clear space of 1200mm x 1200mm in front.
      • There is no access space at the service or reception counter.
      • EFTPOS terminals are reachable and usable.
      • There is a telephone available for the access customer to use.
    • Cafe/Restaurant/Bar Area:

      • These premises are licensed.
      • The cafe/restaurant/bar area is on a single level.
      • There is a level accessible entry into the cafe/restaurant/bar area.
      • Electronic payment devices (eg EFTPOS terminals) are reachable and usable for all access customers.
      • Natural and artificial lighting levels avoid glare and sudden, abrupt changes in intensity
      • Reflective and polished surfaces are minimised.
      • The majority of food and drink outlets are licensed and on a single level. There are food and drink outlets accessible to all visitors  East Stand has outlets on the same level as the accessible seating, while West Stand users can access the mobile food and drink outlets at the north end of the stadium or under the East Stand itself. There are also outlets, including a bar behind the West Stand that is not accessible to access users that struggle with stairs. The corporate boxes in the West Stand are manned with servers, as with the lounges in the East and West Stand. Tables of different heights are available in the lounges.
      • Staff are identifiable with a uniform or name badge.
    • Cafe/Restaurant/Bar Accessible Toilet:

      • There are three accessible toilets on level 2 of the East Stand for lounge visitors. One in each of male and female toilets at the northern end of the lounge, and a unisex accessible toilet at the southern end of the hallway. This toilet also has a baby change station. There are two unisex accessible toilets on level 3 of the east stand, one at each end near the accessible seating bays. The Stacey Jones Lounge in the West Stand has a unisex accessible toilet in the middle rear of the lounge, alongside the other toilets. The accessible toilet for the corporate boxes is located in the middle of the hallway behind the boxes.
      • All gender accessible toilets for the cafe/restaurant/bar are in a self-contained compartment with full privacy.
      • There is a baby change station or separate parent room available.
      • There is a horizontal grab rail on the inside of the toilet swing door
      • The toilet pan offers a stable base to transfer from.
      • The accessible toilet is a minimum of 1600mm wide x 1900mm long.
    • Retail Shop:

      • The permanent Merchandise Store is located below the East Stand, on the northern end of the stadium.
      • The shop is on a single level.
      • Aisles have a minimum width of 1200mm to allow for pushchairs and mobility equipment.
      • Electronic payment devices (eg. EFTPOS terminals) are reachable and usable.
      • The permanent Warriors retail shop is located at the northern end of the East Stand. This doubles as an event merchandise store when a concert/event is on. The counter at the Warriors merchandise store is high, but the top third of the side of the counter is glass so access users (and children) are still able to see the wares on sale. There is also a roller door on the north side of the store which is opened on match day to provide better access to the store. The merchandise store has an alerting device to attract staff attention to the counter.
      • Retail shop staff are easily identified by a name badge or uniform.
    • Accessible Toilets:

      • Accessible toilets in the East Stand are available on the same level as the accessible seating. These are unisex toilets. Other accessible toilets in the stand are on the lower level of the stand. One each is situated in the male and female toilets. There are three unisex accessible toilets in the West Stand, located near the food and drink outlets. These are not accessible from the lower West Stand accessible seating.
      • Accessible toilets are available in the East Stand (four), West Stand (three), and one underneath the South Stand
      • All gender accessible toilets are in a self-contained compartment with full privacy.
      • Accessible toilets are distributed evenly throughout multi storey buildings.
      • The toilet seat lid can act as a back rest.
      • The toilet pan provides a stable base to transfer from.
      • The accessible toilet is a minimum of 1600mm wide x 1900mm long.
    • Places of assembly, entertainment and recreation:

      • The main lounge is located in the East Stand. Access is available from the rear of the building, from Gate C. You are not required to use the lift to access this lounge. A portable stage with stairs and a ramp is available for use. The Stacey Jones Lounge is located on Level 6 of the West Stand. Access is available from the lift at the southern rear of the West Stand. Small corporate boxes are available in the West Stand, between the lower and upper levels of the seating. Access to the corporate boxes and the Stacey Jones Lounge is available from Gate B.
      • Meeting rooms are on the accessible route.
      • Entertainment areas are on the accessible route.
      • Recreation areas are located on the accessible route.
      • There are drinking fountains available.
      • There is level access and floor space for wheelchair users to be seated with the general audience.
      • There is direct access to an accessible toilet.
      • The presentation area or stage is accessible.
    • Designated Accessible Areas:

      • East Stand - the accessible seating areas are accessed by lift in the stand. The aisle pathway is flat. There is a small pinch point around the steps, accessing the upper seating, to the accessible seating area. Plastic resin chairs are provided for carers or access users not using a wheelchair. West Stand - the accessible seating area is located at the bottom of the stand. For wheelchair access to this location, use Gate C. Permanent stadium seating is available for carers.
      • There is no grassed area for support animals (e.g. guide, hearing or mobility dogs).
  • Getting out safely:

      • Most Health and Safety issues are dealt with by event organisers and contracted security staff, including St Johns. Follow the staff instructions when evacuating in an emergency.
      • The emergency exits are accessible and hazard free.
      • All fire/smoke doors can stay open automatically during an emergency.
      • There are audible fire alerting devices.
      • Assembly areas (e.g. evacuation point) are on the accessible route.

Learning & Intellectual

Bronze

These are the features that the business provides to create a positive accessible experience for customers or visitors with a learning or intellectual impairment.

  • Getting ready to go:

    • The website:

      • www.aucklandstadiums.co.nz/sites/Venues/mt-smart-stadium
      • Contact details are on the left hand side in the middle of the web site, not at the bottom, so can be found clearly and easily. The contact details relate to contacting Mt Smart Stadium, as well as all other stadiums. A site map of all Auckland stadiums is available at the bottom of the home page.
    • Brochures:

      • A QR code on the signage outside Gate C directs the visitor to the Mt Smart Stadium website.
  • Arriving and Getting In:

    • Bus Stop:

      • Both trains and buses can be used to access Mt Smart Stadium. This is via Penrose Station on Station Rd. Walk along O'Rorke Rd to the entrance of Mt Smart Stadium (Arena 2) on the right hand side. A driveway on the left of Arena 2 provides a pedestrian link to Gate C of Mt Smart Stadium. Penrose Station is approximately 1km from the Stadium.
      • Alternatively, Bus route 008 (Otahuhu to Grey Lynn Urban Express) uses stops 8173 and 8171 (ORorke Rd), or stop 1019 (Neilson St), at which a 1 to 5-minute walk to the stadium. Note  if using stop 1019, the walk to the stadium is up hill, while the stops on ORorke Rd is flat, but uses a vehicle right of way and has a gate at the ORorke Rd end which may not always be open. Public transport uses Stop 102 at the Penrose Train Station, with a 1km walk to the stadium. Public bus routes 008, 009, and 392 uses the bus stops 8692 (Penrose Train Station), 8173 and 8171 (ORorke Rd) and 1019 (Neilson St).
      • Special train and bus services are provided for concerts (see website for details). Golf carts are available to provide transport within the venue at concerts.
      • There is seating and shelter at the bus stop.
    • Car parking:

      • Car parking varies between events however accessible parking is usually allocated in Carpark 1 (access via O'Rorke Rd or Maurice Rd). Please contact the Stadium before the event to confirm. Accessible parking is also available on Beasley Ave for Vodafone Warriors games. These roads are commonly closed to traffic, please ensure your mobility permit card is visible so that traffic controllers can let you through to access the mobility parking spaces.
    • Drop off/pick up zone:

      • As Beasley Ave and Maurice Rd is closed to traffic for events, traffic control manages access to the drop off zone. You will need to speak to Traffic Control to let you through.
      • The drop off/pick up zone is located within 200 metres of the organisation's entrance.
      • There is no shelter over the drop off/pick up zone.
      • There is no kerb curb cut to the pavement or the environment is uneven.
    • Kerb Side:

      • If using accessible mobility parking on Beasley Ave, access to the footpath is at Gate C. Beasley Ave is closed to traffic during events so access along the road is safe. There is kerb and channel between the accessible mobility parking and Gate B, with a kerb ramp to the right of the gates.
    • The identified accessible route to the site:

      • Both Beasley Ave and Maurice Rd are closed during events, so access from Church St is available by using both the footpath and the carriageway along these roads. Temporary signage is installed at Church St to advise which road to take to your gate. For example, use Beasley Ave for Gate C and Maurice Rd for Gates A and B. Both Beasley Ave and Maurice Rd has a grade up to the Gates from Church St. It is a flat grade from the Penrose Train Station to the stadium along O'Rourke Rd.
      • The accessible route to the site has a minimum width of 1200mm.
    • The main entrance into the site:

      • The two main entrances for Mt Smart Stadium are Gates B and C. Gate C is the main entrance for the Warriors Headquarters and merchandise store. The Stadium Management office is also accessed from Gate C.
    • Main entrance signage:

      • Main signage is located at Gate C. Temporary signage is installed on Church St during events for guiding visitors to the correct gate at the stadium.
    • Main entrance doorways (this includes gates and turnstiles)

      • Each gate has turnstiles so security can check all visitors into the stadium. All gates have facilities to allow accessible visitors into the stadium to the side of the turnstiles and avoid the crowds.
      • The main entrance blends in with its surroundings.
  • Getting around within the site:

    • Customer Service:

      • Main customer service is run by event organisers, such as the concert promoter or Vodafone Warriors in conjunction with the ticketing agent. Security and/or volunteers are located at the gates and around the stadium to assist visitors during events. They are connected to central communications and are able to respond quickly to any queries. Staff are available at the Warriors merchandise store most days, including non-game days. Ticket sales are available at the venue, depending on the event.
      • There are staff available to help with any access enquiries.
      • All support animals are welcomed on premises (e.g. guide, hearing or mobility dogs etc).
    • Communicating Accessibly:

    • Menus:

      • Most food and drink outlets display the menu on large boards. Food and drink outlets in the East Stand have signage above the food displays. These have pricing included. There are a number of mobile food stands with a varied range of food and drink. Most have signage on the caravan or temporary sign boards displaying their menu and pricing.
    • The identified accessible route within the site:

      • Mt Smart Stadium is located within a bowl shaped environment, so access within the site can be a little tricky. East Stand accessible seating: Access is from Gate C to the left of the gate, uphill to the foyer in the stand. Lifts are available to access level 3 where accessible seating and toilets are situated. Accessible seating and toilets are also available in the corporate lounges located on level 2. West Stand accessible seating: Accessible seating is more difficult to get to. Access is primarily from Gate B, however if you cannot manage stairs access is best achieved from Gate C. The accessible seating in the West Stand is located at the lower front level of the Stand. An accessible Portacom toilet is located under the South Stand, Alternatively, accessible toilets are available in the lower East Stand or up the stairs on the concourse level of the West Stand. Corporate boxes are also located in the West Stand and are accessible only by stairs. Access to the Stacey Jones Lounge in the West Stand is available by a lift at the rear of the stand. There is no accessible seating in the South Stand.
      • The accessible route within the site has a minimum width of 1200mm.
      • There are facilities and services within the site that are not immediately accessible from this accessible route.
      • Lighting levels on this accessible route offer good visibility and viewing.
      • There are steps along the accessible route within the site.
      • The layout contains obstacles and/or surfaces that impede travel for the access customer.
    • Fixed ramps within:

      • There are four ramps around Mt Smart Stadium - Pathway between Gate B and Gate C, pathways from Gate C to East Stand, and pathway from Gate B to the corporate boxes in West Stand.
    • Signage within the site:

      • Mt Smart Stadium has plenty of signage and directional maps. The signs are in the process of updating the style, so are not consistent at the time of the assessment. Signage in the East stand is obscured. The signage is directly above the entry ways to the seating section of the stand.
    • Sensory options:

      • A loud speaker system is used at events. Where background music is operating this is kept to a minimum when possible.
    • Surfaces:

      • The surface around the stadium and outside of the stands is asphalt concrete, while the seating area of the stands and aisles consists of plain concrete.
      • The floor surface covering is plain and clear.
    • Lifts:

      • Accessible lifts are installed in both East and West Stands. The lift in the East Stand provides access to the accessible seating level. Stairs are available as well. There is no lift access to the West Stand accessible seating, but there is a lift at the rear of the stand to provide access to the Stacey Jones Lounge on Level 6. The lifts walls are made of glass, providing a view of the surroundings.
      • All controls (i.e. landing controls, alarm and emergency telephone) are located within a reachable range.
      • The lift has clear glazing, which may be disorienting.
    • Stairs or Steps:

      • There are concrete steps and stairs to all parts of the stadium. While the steps to the lower parts of the West Stand on both sides appear steep, all have a good wide tread and low rise. The South Stand is a temporary structure with good stair access. There is at least one handrail on each set of stairs.
      • There is a handrail located on at least one or both sides of the stairs.
    • Accessible Reception/ Counter / Ticket Sales

      • Ticket Sales Stalls are available at the Gates of the Stadium. The counter height is quite high though as opposed to the food outlets in the East Stand. While they do not have space under the counter, they are of a good height for most access customers to be seen and communicate. The counter at the Warriors merchandise store is high, but the top third of the side of the counter is glass so access visitors (and children) are still able to see the wares on sale. The merchandise store also has an alerting device to attract staff attention to the counter. The majority of the mobile food and drink outlets are caravans and the counters are high.
      • There is a counter located on the accessible route.
      • The counter is accessible and has a clear space of 1200mm x 1200mm in front.
      • EFTPOS terminals are reachable and usable.
      • There is a telephone available for the access customer to use.
    • Cafe/Restaurant/Bar Area:

      • These premises are licensed.
      • The cafe/restaurant/bar area is on a single level.
      • There is a level accessible entry into the cafe/restaurant/bar area.
      • The entrance is clearly illuminated.
      • Electronic payment devices (eg EFTPOS terminals) are reachable and usable for all access customers.
      • The floor surface covering is plain and clear.
      • Natural and artificial lighting levels avoid glare and sudden, abrupt changes in intensity
      • Reflective and polished surfaces are minimised.
      • Staff are identifiable with a uniform or name badge.
      • The majority of food and drink outlets are licensed and on a single level. There are food and drink outlets accessible to all visitors  East Stand has outlets on the same level as the accessible seating, while West Stand users can access the mobile food and drink outlets at the north end of the stadium or under the East Stand itself. There are also outlets, including a bar behind the West Stand that is not accessible to access users that struggle with stairs. The corporate boxes in the West Stand are manned with servers, as with the lounges in the East and West Stand. Tables of different heights are available in the lounges.
    • Cafe/Restaurant/Bar Accessible Toilet:

      • There are three accessible toilets on level 2 of the East Stand for lounge visitors. One in each of male and female toilets at the northern end of the lounge, and a unisex accessible toilet at the southern end of the hallway. This toilet also has a baby change station. There are two unisex accessible toilets on level 3 of the east stand, one at each end near the accessible seating bays. The Stacey Jones Lounge in the West Stand has a unisex accessible toilet in the middle rear of the lounge, alongside the other toilets. The accessible toilet for the corporate boxes is located in the middle of the hallway behind the boxes.
      • All gender accessible toilets for the cafe/restaurant/bar are in a self-contained compartment with full privacy.
      • The toilet pan offers a stable base to transfer from.
      • The accessible toilet is a minimum of 1600mm wide x 1900mm long.
    • Retail Shop:

      • The permanent Merchandise Store is located below the East Stand, on the northern end of the stadium.
      • The shop is on a single level.
      • Aisles have a minimum width of 1200mm to allow for pushchairs and mobility equipment.
      • Electronic payment devices (eg. EFTPOS terminals) are reachable and usable.
      • The floor surface covering in the shop is plain and clear.
      • Retail shop staff are easily identified by a name badge or uniform.
      • The permanent Warriors retail shop is located at the northern end of the East Stand. This doubles as an event merchandise store when a concert/event is on. The counter at the Warriors merchandise store is high, but the top third of the side of the counter is glass so access users (and children) are still able to see the wares on sale. There is also a roller door on the north side of the store which is opened on match day to provide better access to the store. The merchandise store has an alerting device to attract staff attention to the counter.
    • Accessible Toilets:

      • Accessible toilets in the East Stand are available on the same level as the accessible seating. These are unisex toilets. Other accessible toilets in the stand are on the lower level of the stand. One each is situated in the male and female toilets. There are three unisex accessible toilets in the West Stand, located near the food and drink outlets. These are not accessible from the lower West Stand accessible seating.
      • Accessible toilets are available in the East Stand (four), West Stand (three), and one underneath the South Stand
      • All gender accessible toilets are in a self-contained compartment with full privacy.
      • Accessible toilets are distributed evenly throughout multi storey buildings.
      • The toilet seat lid can act as a back rest.
      • The toilet pan provides a stable base to transfer from.
      • The accessible toilet is a minimum of 1600mm wide x 1900mm long.
    • Places of assembly, entertainment and recreation:

      • The main lounge is located in the East Stand. Access is available from the rear of the building, from Gate C. You are not required to use the lift to access this lounge. A portable stage with stairs and a ramp is available for use. The Stacey Jones Lounge is located on Level 6 of the West Stand. Access is available from the lift at the southern rear of the West Stand. Small corporate boxes are available in the West Stand, between the lower and upper levels of the seating. Access to the corporate boxes and the Stacey Jones Lounge is available from Gate B.
      • Meeting rooms are on the accessible route.
      • Entertainment areas are on the accessible route.
      • Recreation areas are located on the accessible route.
      • There are drinking fountains available.
      • There is level access and floor space for wheelchair users to be seated with the general audience.
      • There is direct access to an accessible toilet.
      • The presentation area or stage is accessible.
    • Designated Accessible Areas:

      • East Stand - the accessible seating areas are accessed by lift in the stand. The aisle pathway is flat. There is a small pinch point around the steps, accessing the upper seating, to the accessible seating area. Plastic resin chairs are provided for carers or access users not using a wheelchair. West Stand - the accessible seating area is located at the bottom of the stand. For wheelchair access to this location, use Gate C. Permanent stadium seating is available for carers.
      • There is no grassed area for support animals (e.g. guide, hearing or mobility dogs).
  • Getting out safely:

      • Most Health and Safety issues are dealt with by event organisers and contracted security staff, including St Johns. Follow the staff instructions when evacuating in an emergency.
      • The emergency exits are accessible and hazard free.
      • All fire/smoke doors can stay open automatically during an emergency.
      • There are audible fire alerting devices.
      • Assembly areas (e.g. evacuation point) are on the accessible route.