Breadcrumbs

TSB Bank Arena and Auditorium (Shed 6)

Contact Information

TSB Bank Arena and Auditorium (Shed 6)
4 Queens Wharf, Wellington 6011
-41.285345,174.778711
Phone: 04 801 4207
Fax: Not available
venueswellington.com

Accessibility Report

Summary

Gold

The TSB Bank Arena and Auditorium is a multi-purpose venue on Wellington’s waterfront. It hosts a wide range of events including sporting events, concerts, the World of Wearable Arts, and trade shows that take place over a few days. It is fifteen minutes away from Wellington Airport and conveniently situated close to cafes, restaurants and accommodation. It is a short walk from the Wellington Railway station and a number of bus routes. Accessible parking is located underneath the centre.

View the full accessibility report for TSB Bank Arena and Auditorium (Shed 6).

Ratings by Access Group

The Be. Welcome Assessment rates the accessibility of the organisation in each of the following 5 access groups, as well as providing an overall rating:

Overall Rating
Gold 84%
Vision
Gold 83%
Hearing
Gold 87%
Mobility
Gold 87%
Parents
Gold 86%
Learning & Intellectual
Gold 87%

Vision

Gold

These are the features that the business provides to create a positive accessible experience for customers or visitors with a vision impairment.

  • Getting ready to go:

    • The website:

      • venueswellington.com/venues/tsb-bank-arena-and-auditorium-shed-6/
      • Information on the accessible facilities is also outlined on this organisation's website.
      • The website for Shed 6 is linked off the Venues Wellington website. There is no NZSL content. It has links to the main website for parking and ticketing information and has a specific Accessibility page that describes the facilities for the access customer.
      • Events are advertised on the Ticketmaster website and WellingtonNZ.com. The Ticketmaster Box Office operates out of the Opera House on Manners Street and is open for ticket purchase and collection Mon-Fri 9am-5pm and Sat-Sun 10am-4pm. Patrons can also buy and collect event tickets from the Wellington i-SITE, located directly in front of the Michael Fowler Centre's main doors., Mon-Fri 8.30am-5pm and Sat-Sun 9am-5pm.
  • Arriving and Getting In:

    • Bus Stop:

      • All bus routes that come into the city pass the Cable Car and ANZ stops. It is a short walk to the Arena down Featherston Street, crossing at Jervois Quay onto the waterfront.
      • The bus stop is located on Lambton Quay close to the ANZ Bank.
      • 5010 - Cable Car (heading North on Lambton Quay). 5508 - ANZ (heading South on Lambton Quay)
      • All routes into the central city.
      • There is seating and shelter at the bus stop.
    • Car parking:

      • Two designated accessible parks are available in the Wilsons parking building underneath Queens Wharf, directly beside the lift up into the foyer of the TSB Event Centre. A parking fee applies.
      • There is accessible car parking.
      • There is shelter over the accessible car parking.
    • Drop off/pick up zone:

      • There is a drop off area beside the main entrance. To reach it, turn right before the car park entry to the TSB Event Centre. This is not yet signposted. Taxis also use it for drop off and pick up.
      • The drop off/pick up zone is located within 200 metres of the organisation's entrance.
      • There is no shelter over the drop off/pick up zone.
    • The identified accessible route to the site:

      • The entrance from the parking building is via the lift. All other access is from Queens Wharf at the main concourse. There are some struts in place used to support the large sails over the concourse. These are clearly painted white bases so are well contrasted.
      • The accessible route to the site has a minimum width of 1200mm.
      • There are no tactile indicators installed to help navigate to the main entrance.
      • The accessible route has fixed obstructions that could impede travel.
    • The main entrance into the site:

      • The main entrance is on the right if coming from Jervois Quay and on the left is approaching from the waterfront, with a level approach.
    • Main entrance signage:

      • Large signage is situated above the entrance.
    • Main entrance doorways (this includes gates and turnstiles)

      • There are automated doors at the entrance.
  • Getting around within the site:

    • Customer Service:

      • Staff are available at all events and are willing to assist with any inquiries.
      • There are staff available to help with any access enquiries.
      • All support animals are welcomed on premises (e.g. guide, hearing or mobility dogs etc).
    • Communicating Accessibly:

    • The identified accessible route within the site:

      • The centre is flat and free from barriers.
      • The accessible route within the site has a minimum width of 1200mm.
      • You can access all facilities and services within from this accessible route.
      • Lighting levels on this accessible route offer good visibility and viewing.
      • The layout suggests a welcoming physical environment (e.g. mobile floor stands provide unimpeded travel, or outdoor environment surfaces are well maintained).
    • Signage within the site:

      • The lift is to the right and the stairs are to the left of the main entrance to enable access the upper floor. These may be difficult to locate in crowds. Ask staff to assist if needed.
    • Sensory options:

      • A heaaring loop is available in block 8, rows C-M.
    • Surfaces:

      • All surfaces are firm and reduce glare.
      • The floor surface covering is plain and clear.
      • Tactile indicators are not installed on the accessible route
    • Lifts:

      • The lift goes from the car park to the entrance foyer. The staff will unlock if access to the top floor is required.
      • All controls (i.e. landing controls, alarm and emergency telephone) are located within a reachable range.
    • Stairs or Steps:

      • Stairs are even with slip resistant nosing and a continuous handrail. There is no contrast or change in surface treatment at the top and bottom of the stairs.
      • There is a handrail located on at least one or both sides of the stairs.
    • Accessible Reception/ Counter / Ticket Sales

      • All tickets are available online or at the entrance from Ticket Master one hour prior to an event only. There is no accessible space at the Ticket Master booth but both the TSB Reception and Retail counters have a removable section that creates an accessible counter.
      • There is a counter located on the accessible route.
      • The counter is accessible and has a clear space of 1200mm x 1200mm in front.
    • Accessible Toilets:

      • There are two all-gender accessible toilets available on both the ground floor and level 1. The grab rails on the ground floor are fixed at 910mm above the floor.
      • All gender accessible toilets - ground and level 1 ( Two on each floor).
      • All gender accessible toilets are in a self-contained compartment with full privacy.
      • The toilet seat lid can act as a back rest.
      • The toilet pan provides a stable base to transfer from.
      • The accessible toilet is a minimum of 1600mm wide x 1900mm long.
    • Places of assembly, entertainment and recreation:

      • The venue can arrange for access to stage areas if needed.
      • Meeting rooms are on the accessible route.
      • Entertainment areas are on the accessible route.
      • There are drinking fountains available.
      • There is level access and floor space for wheelchair users to be seated with the general audience.
      • There is direct access to an accessible toilet.
      • The presentation area or stage is accessible.
    • Designated Accessible Areas:

      • A grassed area for support animals is located in Frank Kitts Park at the rear of the centre.
      • There is a grassed area for support animals (e.g. guide, hearing or mobility dogs).
      • There is an ATM located on the accessible route.
  • Getting out safely:

      • Staff have regular health and safety training including evacuation procedures in case of an emergency. Wardens patrol all areas of building and in the event of an evacuation during an event, the house lights come on and an announcement is made and staff will escort people from the building.
      • The emergency exits are accessible and hazard free.
      • There are audible fire alerting devices.
      • Assembly areas (e.g. evacuation point) are on the accessible route.

Hearing

Gold

These are the features that the business provides to create a positive accessible experience for customers or visitors who are Deaf or have a hearing impairment.

  • Getting ready to go:

    • The website:

      • venueswellington.com/venues/tsb-bank-arena-and-auditorium-shed-6/
      • Information on the accessible facilities is also outlined on this organisation's website.
      • The website for Shed 6 is linked off the Venues Wellington website. There is no NZSL content. It has links to the main website for parking and ticketing information and has a specific Accessibility page that describes the facilities for the access customer.
      • Events are advertised on the Ticketmaster website and WellingtonNZ.com. The Ticketmaster Box Office operates out of the Opera House on Manners Street and is open for ticket purchase and collection Mon-Fri 9am-5pm and Sat-Sun 10am-4pm. Patrons can also buy and collect event tickets from the Wellington i-SITE, located directly in front of the Michael Fowler Centre's main doors., Mon-Fri 8.30am-5pm and Sat-Sun 9am-5pm.
  • Arriving and Getting In:

    • Bus Stop:

      • All bus routes that come into the city pass the Cable Car and ANZ stops. It is a short walk to the Arena down Featherston Street, crossing at Jervois Quay onto the waterfront.
      • The bus stop is located on Lambton Quay close to the ANZ Bank.
      • 5010 - Cable Car (heading North on Lambton Quay). 5508 - ANZ (heading South on Lambton Quay)
      • All routes into the central city.
      • There is seating and shelter at the bus stop.
    • Car parking:

      • Two designated accessible parks are available in the Wilsons parking building underneath Queens Wharf, directly beside the lift up into the foyer of the TSB Event Centre. A parking fee applies.
    • Drop off/pick up zone:

      • There is a drop off area beside the main entrance. To reach it, turn right before the car park entry to the TSB Event Centre. This is not yet signposted. Taxis also use it for drop off and pick up.
      • The drop off/pick up zone is located within 200 metres of the organisation's entrance.
      • There is no shelter over the drop off/pick up zone.
    • The identified accessible route to the site:

      • The entrance from the parking building is via the lift. All other access is from Queens Wharf at the main concourse. There are some struts in place used to support the large sails over the concourse. These are clearly painted white bases so are well contrasted.
    • The main entrance into the site:

      • The main entrance is on the right if coming from Jervois Quay and on the left is approaching from the waterfront, with a level approach.
    • Main entrance signage:

      • Large signage is situated above the entrance.
    • Main entrance doorways (this includes gates and turnstiles)

      • There are automated doors at the entrance.
  • Getting around within the site:

    • Customer Service:

      • Staff are available at all events and are willing to assist with any inquiries.
      • There are staff available to help with any access enquiries.
      • All support animals are welcomed on premises (e.g. guide, hearing or mobility dogs etc).
    • Communicating Accessibly:

      • Information can be sent out via email.
    • The identified accessible route within the site:

      • The centre is flat and free from barriers.
      • The accessible route within the site has a minimum width of 1200mm.
      • You can access all facilities and services within from this accessible route.
      • Lighting levels on this accessible route offer good visibility and viewing.
      • The layout suggests a welcoming physical environment (e.g. mobile floor stands provide unimpeded travel, or outdoor environment surfaces are well maintained).
    • Signage within the site:

      • The lift is to the right and the stairs are to the left of the main entrance to enable access the upper floor. These may be difficult to locate in crowds. Ask staff to assist if needed.
    • Sensory options:

      • A heaaring loop is available in block 8, rows C-M.
      • A listening system exists.
      • There is a hearing loop available.
    • Surfaces:

      • All surfaces are firm and reduce glare.
    • Lifts:

      • The lift goes from the car park to the entrance foyer. The staff will unlock if access to the top floor is required.
      • All controls (i.e. landing controls, alarm and emergency telephone) are located within a reachable range.
    • Stairs or Steps:

      • Stairs are even with slip resistant nosing and a continuous handrail. There is no contrast or change in surface treatment at the top and bottom of the stairs.
      • There is a handrail located on at least one or both sides of the stairs.
    • Accessible Reception/ Counter / Ticket Sales

      • All tickets are available online or at the entrance from Ticket Master one hour prior to an event only. There is no accessible space at the Ticket Master booth but both the TSB Reception and Retail counters have a removable section that creates an accessible counter.
      • There is a counter located on the accessible route.
      • The counter is accessible and has a clear space of 1200mm x 1200mm in front.
    • Accessible Toilets:

      • There are two all-gender accessible toilets available on both the ground floor and level 1. The grab rails on the ground floor are fixed at 910mm above the floor.
      • All gender accessible toilets - ground and level 1 ( Two on each floor).
      • All gender accessible toilets are in a self-contained compartment with full privacy.
      • The toilet seat lid can act as a back rest.
      • The toilet pan provides a stable base to transfer from.
      • The accessible toilet is a minimum of 1600mm wide x 1900mm long.
    • Places of assembly, entertainment and recreation:

      • The venue can arrange for access to stage areas if needed.
      • Meeting rooms are on the accessible route.
      • Entertainment areas are on the accessible route.
      • There are drinking fountains available.
      • There is direct access to an accessible toilet.
      • There are assistive listening systems provided.
      • The presentation area or stage is accessible.
    • Designated Accessible Areas:

      • A grassed area for support animals is located in Frank Kitts Park at the rear of the centre.
      • There is a grassed area for support animals (e.g. guide, hearing or mobility dogs).
      • There is an ATM located on the accessible route.
  • Getting out safely:

      • Staff have regular health and safety training including evacuation procedures in case of an emergency. Wardens patrol all areas of building and in the event of an evacuation during an event, the house lights come on and an announcement is made and staff will escort people from the building.
      • The emergency exits are accessible and hazard free.
      • There are audible fire alerting devices.
      • Assembly areas (e.g. evacuation point) are on the accessible route.

Mobility

Gold

These are the features that the business provides to create a positive accessible experience for customers or visitors with a mobility impairment.

  • Getting ready to go:

    • The website:

      • venueswellington.com/venues/tsb-bank-arena-and-auditorium-shed-6/
      • Information on the accessible facilities is also outlined on this organisation's website.
      • The website for Shed 6 is linked off the Venues Wellington website. There is no NZSL content. It has links to the main website for parking and ticketing information and has a specific Accessibility page that describes the facilities for the access customer.
      • Events are advertised on the Ticketmaster website and WellingtonNZ.com. The Ticketmaster Box Office operates out of the Opera House on Manners Street and is open for ticket purchase and collection Mon-Fri 9am-5pm and Sat-Sun 10am-4pm. Patrons can also buy and collect event tickets from the Wellington i-SITE, located directly in front of the Michael Fowler Centre's main doors., Mon-Fri 8.30am-5pm and Sat-Sun 9am-5pm.
  • Arriving and Getting In:

    • Bus Stop:

      • All bus routes that come into the city pass the Cable Car and ANZ stops. It is a short walk to the Arena down Featherston Street, crossing at Jervois Quay onto the waterfront.
      • The bus stop is located on Lambton Quay close to the ANZ Bank.
      • 5010 - Cable Car (heading North on Lambton Quay). 5508 - ANZ (heading South on Lambton Quay)
      • All routes into the central city.
      • There is seating and shelter at the bus stop.
    • Car parking:

      • Two designated accessible parks are available in the Wilsons parking building underneath Queens Wharf, directly beside the lift up into the foyer of the TSB Event Centre. A parking fee applies.
      • There is accessible car parking.
      • There is shelter over the accessible car parking.
    • Drop off/pick up zone:

      • There is a drop off area beside the main entrance. To reach it, turn right before the car park entry to the TSB Event Centre. This is not yet signposted. Taxis also use it for drop off and pick up.
      • The drop off/pick up zone is located within 200 metres of the organisation's entrance.
      • There is no shelter over the drop off/pick up zone.
    • The identified accessible route to the site:

      • The entrance from the parking building is via the lift. All other access is from Queens Wharf at the main concourse. There are some struts in place used to support the large sails over the concourse. These are clearly painted white bases so are well contrasted.
      • The accessible route to the site has a minimum width of 1200mm.
      • The accessible route has fixed obstructions that could impede travel.
    • The main entrance into the site:

      • The main entrance is on the right if coming from Jervois Quay and on the left is approaching from the waterfront, with a level approach.
    • Main entrance signage:

      • Large signage is situated above the entrance.
    • Main entrance doorways (this includes gates and turnstiles)

      • There are automated doors at the entrance.
  • Getting around within the site:

    • Customer Service:

      • Staff are available at all events and are willing to assist with any inquiries.
      • There are staff available to help with any access enquiries.
      • There are wheelchairs available.
      • Shared pool wheelchairs across venues.
      • All support animals are welcomed on premises (e.g. guide, hearing or mobility dogs etc).
    • Communicating Accessibly:

    • The identified accessible route within the site:

      • The centre is flat and free from barriers.
      • The accessible route within the site has a minimum width of 1200mm.
      • You can access all facilities and services within from this accessible route.
      • Lighting levels on this accessible route offer good visibility and viewing.
      • The layout suggests a welcoming physical environment (e.g. mobile floor stands provide unimpeded travel, or outdoor environment surfaces are well maintained).
    • Signage within the site:

      • The lift is to the right and the stairs are to the left of the main entrance to enable access the upper floor. These may be difficult to locate in crowds. Ask staff to assist if needed.
    • Sensory options:

      • A heaaring loop is available in block 8, rows C-M.
    • Surfaces:

      • All surfaces are firm and reduce glare.
      • Easy movement around the site due to short cut carpet pile.
    • Lifts:

      • The lift goes from the car park to the entrance foyer. The staff will unlock if access to the top floor is required.
      • All controls (i.e. landing controls, alarm and emergency telephone) are located within a reachable range.
    • Stairs or Steps:

      • Stairs are even with slip resistant nosing and a continuous handrail. There is no contrast or change in surface treatment at the top and bottom of the stairs.
      • There is a handrail located on at least one or both sides of the stairs.
    • Accessible Reception/ Counter / Ticket Sales

      • All tickets are available online or at the entrance from Ticket Master one hour prior to an event only. There is no accessible space at the Ticket Master booth but both the TSB Reception and Retail counters have a removable section that creates an accessible counter.
      • There is a counter located on the accessible route.
      • The counter is accessible and has a clear space of 1200mm x 1200mm in front.
      • There is at least one access space at the service or reception counter.
    • Accessible Toilets:

      • There are two all-gender accessible toilets available on both the ground floor and level 1. The grab rails on the ground floor are fixed at 910mm above the floor.
      • All gender accessible toilets - ground and level 1 ( Two on each floor).
      • All gender accessible toilets are in a self-contained compartment with full privacy.
      • The toilet seat lid can act as a back rest.
      • The toilet pan provides a stable base to transfer from.
      • The accessible toilet is a minimum of 1600mm wide x 1900mm long.
      • The washbasin is reachable from the toilet seat.
    • Places of assembly, entertainment and recreation:

      • The venue can arrange for access to stage areas if needed.
      • Meeting rooms are on the accessible route.
      • Entertainment areas are on the accessible route.
      • There are drinking fountains available.
      • There is level access and floor space for wheelchair users to be seated with the general audience.
      • There is direct access to an accessible toilet.
      • The presentation area or stage is accessible.
    • Designated Accessible Areas:

      • A grassed area for support animals is located in Frank Kitts Park at the rear of the centre.
      • There is a grassed area for support animals (e.g. guide, hearing or mobility dogs).
      • There is an ATM located on the accessible route.
  • Getting out safely:

      • Staff have regular health and safety training including evacuation procedures in case of an emergency. Wardens patrol all areas of building and in the event of an evacuation during an event, the house lights come on and an announcement is made and staff will escort people from the building.
      • The emergency exits are accessible and hazard free.
      • There are audible fire alerting devices.
      • Assembly areas (e.g. evacuation point) are on the accessible route.

Parents

Gold

These are the features that the business provides to create a positive accessible experience for customers or visitors with young children.

  • Getting ready to go:

    • The website:

      • venueswellington.com/venues/tsb-bank-arena-and-auditorium-shed-6/
      • Information on the accessible facilities is also outlined on this organisation's website.
      • The website for Shed 6 is linked off the Venues Wellington website. There is no NZSL content. It has links to the main website for parking and ticketing information and has a specific Accessibility page that describes the facilities for the access customer.
      • Events are advertised on the Ticketmaster website and WellingtonNZ.com. The Ticketmaster Box Office operates out of the Opera House on Manners Street and is open for ticket purchase and collection Mon-Fri 9am-5pm and Sat-Sun 10am-4pm. Patrons can also buy and collect event tickets from the Wellington i-SITE, located directly in front of the Michael Fowler Centre's main doors., Mon-Fri 8.30am-5pm and Sat-Sun 9am-5pm.
  • Arriving and Getting In:

    • Bus Stop:

      • All bus routes that come into the city pass the Cable Car and ANZ stops. It is a short walk to the Arena down Featherston Street, crossing at Jervois Quay onto the waterfront.
      • The bus stop is located on Lambton Quay close to the ANZ Bank.
      • 5010 - Cable Car (heading North on Lambton Quay). 5508 - ANZ (heading South on Lambton Quay)
      • All routes into the central city.
      • There is seating and shelter at the bus stop.
    • Car parking:

      • Two designated accessible parks are available in the Wilsons parking building underneath Queens Wharf, directly beside the lift up into the foyer of the TSB Event Centre. A parking fee applies.
    • Drop off/pick up zone:

      • There is a drop off area beside the main entrance. To reach it, turn right before the car park entry to the TSB Event Centre. This is not yet signposted. Taxis also use it for drop off and pick up.
      • The drop off/pick up zone is located within 200 metres of the organisation's entrance.
      • There is no shelter over the drop off/pick up zone.
    • The identified accessible route to the site:

      • The entrance from the parking building is via the lift. All other access is from Queens Wharf at the main concourse. There are some struts in place used to support the large sails over the concourse. These are clearly painted white bases so are well contrasted.
      • The accessible route has fixed obstructions that could impede travel.
    • The main entrance into the site:

      • The main entrance is on the right if coming from Jervois Quay and on the left is approaching from the waterfront, with a level approach.
    • Main entrance signage:

      • Large signage is situated above the entrance.
    • Main entrance doorways (this includes gates and turnstiles)

      • There are automated doors at the entrance.
  • Getting around within the site:

    • Customer Service:

      • Staff are available at all events and are willing to assist with any inquiries.
      • There are staff available to help with any access enquiries.
      • There are wheelchairs available.
      • Shared pool wheelchairs across venues.
      • All support animals are welcomed on premises (e.g. guide, hearing or mobility dogs etc).
    • Communicating Accessibly:

    • The identified accessible route within the site:

      • The centre is flat and free from barriers.
      • The accessible route within the site has a minimum width of 1200mm.
      • You can access all facilities and services within from this accessible route.
      • Lighting levels on this accessible route offer good visibility and viewing.
      • The layout suggests a welcoming physical environment (e.g. mobile floor stands provide unimpeded travel, or outdoor environment surfaces are well maintained).
    • Signage within the site:

      • The lift is to the right and the stairs are to the left of the main entrance to enable access the upper floor. These may be difficult to locate in crowds. Ask staff to assist if needed.
    • Sensory options:

      • A heaaring loop is available in block 8, rows C-M.
    • Surfaces:

      • All surfaces are firm and reduce glare.
      • Easy movement around the site due to short cut carpet pile.
    • Lifts:

      • The lift goes from the car park to the entrance foyer. The staff will unlock if access to the top floor is required.
      • All controls (i.e. landing controls, alarm and emergency telephone) are located within a reachable range.
    • Stairs or Steps:

      • Stairs are even with slip resistant nosing and a continuous handrail. There is no contrast or change in surface treatment at the top and bottom of the stairs.
      • There is a handrail located on at least one or both sides of the stairs.
    • Accessible Reception/ Counter / Ticket Sales

      • All tickets are available online or at the entrance from Ticket Master one hour prior to an event only. There is no accessible space at the Ticket Master booth but both the TSB Reception and Retail counters have a removable section that creates an accessible counter.
      • There is a counter located on the accessible route.
      • The counter is accessible and has a clear space of 1200mm x 1200mm in front.
      • There is at least one access space at the service or reception counter.
    • Accessible Toilets:

      • There are two all-gender accessible toilets available on both the ground floor and level 1. The grab rails on the ground floor are fixed at 910mm above the floor.
      • All gender accessible toilets - ground and level 1 ( Two on each floor).
      • All gender accessible toilets are in a self-contained compartment with full privacy.
      • There is a baby change station or separate parent room available.
      • The toilet seat lid can act as a back rest.
      • The toilet pan provides a stable base to transfer from.
      • The accessible toilet is a minimum of 1600mm wide x 1900mm long.
    • Places of assembly, entertainment and recreation:

      • The venue can arrange for access to stage areas if needed.
      • Meeting rooms are on the accessible route.
      • Entertainment areas are on the accessible route.
      • There are drinking fountains available.
      • There is level access and floor space for wheelchair users to be seated with the general audience.
      • There is direct access to an accessible toilet.
      • The presentation area or stage is accessible.
    • Designated Accessible Areas:

      • A grassed area for support animals is located in Frank Kitts Park at the rear of the centre.
      • There is a grassed area for support animals (e.g. guide, hearing or mobility dogs).
      • There is an ATM located on the accessible route.
  • Getting out safely:

      • Staff have regular health and safety training including evacuation procedures in case of an emergency. Wardens patrol all areas of building and in the event of an evacuation during an event, the house lights come on and an announcement is made and staff will escort people from the building.
      • The emergency exits are accessible and hazard free.
      • There are audible fire alerting devices.
      • Assembly areas (e.g. evacuation point) are on the accessible route.

Learning & Intellectual

Gold

These are the features that the business provides to create a positive accessible experience for customers or visitors with a learning or intellectual impairment.

  • Getting ready to go:

    • The website:

      • venueswellington.com/venues/tsb-bank-arena-and-auditorium-shed-6/
      • Information on the accessible facilities is also outlined on this organisation's website.
      • The website for Shed 6 is linked off the Venues Wellington website. There is no NZSL content. It has links to the main website for parking and ticketing information and has a specific Accessibility page that describes the facilities for the access customer.
      • Events are advertised on the Ticketmaster website and WellingtonNZ.com. The Ticketmaster Box Office operates out of the Opera House on Manners Street and is open for ticket purchase and collection Mon-Fri 9am-5pm and Sat-Sun 10am-4pm. Patrons can also buy and collect event tickets from the Wellington i-SITE, located directly in front of the Michael Fowler Centre's main doors., Mon-Fri 8.30am-5pm and Sat-Sun 9am-5pm.
  • Arriving and Getting In:

    • Bus Stop:

      • All bus routes that come into the city pass the Cable Car and ANZ stops. It is a short walk to the Arena down Featherston Street, crossing at Jervois Quay onto the waterfront.
      • The bus stop is located on Lambton Quay close to the ANZ Bank.
      • 5010 - Cable Car (heading North on Lambton Quay). 5508 - ANZ (heading South on Lambton Quay)
      • All routes into the central city.
      • There is seating and shelter at the bus stop.
    • Car parking:

      • Two designated accessible parks are available in the Wilsons parking building underneath Queens Wharf, directly beside the lift up into the foyer of the TSB Event Centre. A parking fee applies.
    • Drop off/pick up zone:

      • There is a drop off area beside the main entrance. To reach it, turn right before the car park entry to the TSB Event Centre. This is not yet signposted. Taxis also use it for drop off and pick up.
      • The drop off/pick up zone is located within 200 metres of the organisation's entrance.
      • There is no shelter over the drop off/pick up zone.
    • The identified accessible route to the site:

      • The entrance from the parking building is via the lift. All other access is from Queens Wharf at the main concourse. There are some struts in place used to support the large sails over the concourse. These are clearly painted white bases so are well contrasted.
      • The accessible route to the site has a minimum width of 1200mm.
    • The main entrance into the site:

      • The main entrance is on the right if coming from Jervois Quay and on the left is approaching from the waterfront, with a level approach.
    • Main entrance signage:

      • Large signage is situated above the entrance.
    • Main entrance doorways (this includes gates and turnstiles)

      • There are automated doors at the entrance.
  • Getting around within the site:

    • Customer Service:

      • Staff are available at all events and are willing to assist with any inquiries.
      • There are staff available to help with any access enquiries.
      • All support animals are welcomed on premises (e.g. guide, hearing or mobility dogs etc).
    • Communicating Accessibly:

    • The identified accessible route within the site:

      • The centre is flat and free from barriers.
      • The accessible route within the site has a minimum width of 1200mm.
      • You can access all facilities and services within from this accessible route.
      • Lighting levels on this accessible route offer good visibility and viewing.
      • The layout suggests a welcoming physical environment (e.g. mobile floor stands provide unimpeded travel, or outdoor environment surfaces are well maintained).
    • Signage within the site:

      • The lift is to the right and the stairs are to the left of the main entrance to enable access the upper floor. These may be difficult to locate in crowds. Ask staff to assist if needed.
    • Sensory options:

      • A heaaring loop is available in block 8, rows C-M.
    • Surfaces:

      • All surfaces are firm and reduce glare.
      • The floor surface covering is plain and clear.
    • Lifts:

      • The lift goes from the car park to the entrance foyer. The staff will unlock if access to the top floor is required.
      • All controls (i.e. landing controls, alarm and emergency telephone) are located within a reachable range.
    • Stairs or Steps:

      • Stairs are even with slip resistant nosing and a continuous handrail. There is no contrast or change in surface treatment at the top and bottom of the stairs.
      • There is a handrail located on at least one or both sides of the stairs.
    • Accessible Reception/ Counter / Ticket Sales

      • All tickets are available online or at the entrance from Ticket Master one hour prior to an event only. There is no accessible space at the Ticket Master booth but both the TSB Reception and Retail counters have a removable section that creates an accessible counter.
      • There is a counter located on the accessible route.
      • The counter is accessible and has a clear space of 1200mm x 1200mm in front.
    • Accessible Toilets:

      • There are two all-gender accessible toilets available on both the ground floor and level 1. The grab rails on the ground floor are fixed at 910mm above the floor.
      • All gender accessible toilets - ground and level 1 ( Two on each floor).
      • All gender accessible toilets are in a self-contained compartment with full privacy.
      • The toilet seat lid can act as a back rest.
      • The toilet pan provides a stable base to transfer from.
      • The accessible toilet is a minimum of 1600mm wide x 1900mm long.
    • Places of assembly, entertainment and recreation:

      • The venue can arrange for access to stage areas if needed.
      • Meeting rooms are on the accessible route.
      • Entertainment areas are on the accessible route.
      • There are drinking fountains available.
      • There is level access and floor space for wheelchair users to be seated with the general audience.
      • There is direct access to an accessible toilet.
      • The presentation area or stage is accessible.
    • Designated Accessible Areas:

      • A grassed area for support animals is located in Frank Kitts Park at the rear of the centre.
      • There is a grassed area for support animals (e.g. guide, hearing or mobility dogs).
      • There is an ATM located on the accessible route.
  • Getting out safely:

      • Staff have regular health and safety training including evacuation procedures in case of an emergency. Wardens patrol all areas of building and in the event of an evacuation during an event, the house lights come on and an announcement is made and staff will escort people from the building.
      • The emergency exits are accessible and hazard free.
      • There are audible fire alerting devices.
      • Assembly areas (e.g. evacuation point) are on the accessible route.