Breadcrumbs

Aotea Centre

Contact Information

Aotea Centre
Aotea Centre, 50 Mayoral Drive, Auckland CBD, Auckland 1010
-36.852016,174.762418
Phone: 09 307 5498
Fax: n/a
www.aucklandconventions.co.nz

Accessibility Report

Summary

Bronze

The Aotea Centre's ASB Theatre is currently undergoing a refurbishment project that should enhance accessibility. There is lift access to all floors within the Aotea Centre. Where steps exist on any floor, an alternative ramp access is provided. Navigation around the Aotea Centre can be difficult due to its size. It is hoped that directional signage will be improved. Staff are happy to assist and advise accordingly. Accessible toilets are available on each level, however, they are small and may present difficulties for some access customers.

View the full accessibility report for Aotea Centre.

Ratings by Access Group

The Be. Welcome Assessment rates the accessibility of the organisation in each of the following 5 access groups, as well as providing an overall rating:

Overall Rating
Bronze 69%
Vision
Bronze 68%
Hearing
Bronze 65%
Mobility
Silver 72%
Parents
Silver 71%
Learning & Intellectual
Silver 70%

Vision

Bronze

These are the features that the business provides to create a positive accessible experience for customers or visitors with a vision impairment.

  • Getting ready to go:

    • The website:

      • www.aucklandconventions.co.nz
      • Information on the accessible facilities is also outlined on this organisation's website.
      • The Auckland Live website includes a page with useful information on accessibility. It includes a video in NZSL outlining sign language interpreted performances.
    • Brochures:

      • Print brochures promoting events at the Auckland Town Hall vary in the size of text used, colour, images and the type of paper used (matte or glossy).
      • Auckland Live and production companies market events using a wide range of media to ensure audiences know about upcoming events. Advertising includes listings on event and news websites, print (newspapers, brochures in cafes/libraries/doctors clinics, posters), outdoor advertising, (Adshels, bus backs, Lightboxes in car park buildings, venue banners) and radio advertising.
  • Arriving and Getting In:

    • Bus Stop:

      • The bus routes are the Citylink, Midtown and Airbus. There is shelter, seating and electronic/text timetable information at the stops.
      • There is a bus stop located on Queen Street alongside the Town Hall and on the opposite side of Queen Street
      • The bus stop numbers are 7059 and 7060
      • The bus route is the Citylink, Midtown and Airport
      • There is seating and shelter at the bus stop.
    • Car parking:

      • The Civic car park directly beneath Aotea Square is the ideal option. Entrances from Greys Avenue and Mayoral Drive. Alternative parking can be found at the Bledisloe, Atrium on Elliott or Victoria Street car parks.
      • There is accessible car parking.
      • All levels, but the 'first level' (below ground) has the most and is conveniently located to the entry, parking payment machine, and lifts to the upper levels and theatre access).
      • The accessible parking is easy to find and well sign posted.
      • There is shelter over the accessible car parking.
    • Drop off/pick up zone:

      • There is an uncovered drop off/pick up zone alongside the Town Hall on Queen Street. There is no kerb cut until the pedestrian crossing at the junction of Queen Street/Wakefield Street.
      • The drop off/pick up zone is located within 200 metres of the organisation's entrance.
      • There is no shelter over the drop off/pick up zone.
      • There is no kerb curb cut to the pavement or the environment is uneven.
    • Drop off/pick up zone signage:

      • There is no clear signage to this designated zone on Queen Street (beside the Town Hall).
    • Kerb Side:

      • There is no kerb ramp outside the Town Hall. The nearest kerb ramp is at the intersection of Queen and Wellesley Streets.
    • Fixed ramps to the main entrance:

      • The slope from Aotea Square to the main entrance on level 3 is easily navigable.
      • There is a fixed ramp into the Aotea Centre from Aotea Square.
      • Ramps have a handrail.
    • The identified accessible route to the site:

      • The accessible route to the Aotea Centre is clear of hazards. Where steps exist, there is an alternative ramp option. The accessible routes to the Aotea Centre have no signage, making them difficult to identify.
      • The accessible route to the site has a minimum width of 1200mm.
      • There are no tactile indicators installed to help navigate to the main entrance.
    • The main entrance into the site:

      • There are three accessible entrances into the Aotea Centre: Level 1 from the Civic car park (internal access through lifts) Level 2 from Myers Street (external access via a ramp or stairs) Level 3 from Aotea Square (external access via a sloped ramp)
    • Main entrance signage:

      • There is a sign at the level 1 entrance from the Civic car park, but no signage at the main level 3 entrance from Aotea Square. There is minimal directional signage for visitors, but this should not impact greatly on most visitors' ability to safely navigate into Aotea Centre. The Level 1 entry from the underground car park is the most straightforward, otherwise the main entrance via the ramp from Aotea Square is a good option.
    • Main entrance doorways (this includes gates and turnstiles)

      • There are full length glazed swing doors at the Aotea Square entrance. These doors may be open during opening hours. If closed, they require reasonable force to open. Please be aware that there is a high glass content at the entrance to the building, and the glass door panels have minimal visibility markings to help people with vision impairments. Visibility markings on glass walls and doors comprise of small black dots.
      • The main entrance blends in with its surroundings.
      • The entrance door swing allows for a 1200mm minimum clear space.
  • Getting around within the site:

    • Customer Service:

      • Event Service Attendants and Box Office staff (ticket sales) are available to assist with access enquiries.
      • There are staff available to help with any access enquiries.
      • All support animals are welcomed on premises (e.g. guide, hearing or mobility dogs etc).
    • Communicating Accessibly:

    • The identified accessible route within the site:

      • The accessible route throughout the Aotea Centre is free from obstructions with adequate travel space throughout. The building design has multiple levels with different access options available for each level. The route is continuous within the building using lifts, stairs and occasional slightly sloped walkways.
      • The accessible route within the site has a minimum width of 1200mm.
      • You can access all facilities and services within from this accessible route.
      • Lighting levels on this accessible route offer good visibility and viewing.
      • The accessible route has multiple levels of terrain.
      • The layout suggests a welcoming physical environment (e.g. mobile floor stands provide unimpeded travel, or outdoor environment surfaces are well maintained).
    • Fixed ramps within:

      • There are 2 fixed ramps within the Aotea Centre.
      • Ramps have a handrail.
    • Signage within the site:

      • There are information signs by the entrances, stairs and lifts throughout the Aotea Centre. The current floor level is clearly shown by black text on a white background, the other floors are white text on a black background. However, the text is relatively small and may be difficult for some people with sight impairment to read at a distance. Signage for the accessible toilets is variable. There is no signage outlining the accessible route and facilities within the Aotea Centre.
    • Sensory options:

      • Braille or tactile methods are not used to indicate changes in the environment in the Aotea Centre. A hearing loop is available in both the ASB Theatre and the NZI Room for hearing impaired visitors. Some of the performances held at the Aotea Centre offer sign language interpretation or are audio described for visually impaired visitors. For information of these performances, contact Ticketmaster or visit the Auckland Live website: http://aucklandlive.co.nz/artsaccessibilityprogramme.aspx
    • Surfaces:

      • Floor surfaces throughout the Aotea Centre appear stable and firm under normal environmental conditions.
      • The floor surface covering is plain and clear.
      • Tactile indicators are not installed on the accessible route
    • Lifts:

      • The internal lift is towards the Greys Avenue end of the Aotea Centre. There is a sign above the door to the corridor leading to the lift at the Civic car park entrance. There is no signage indicating the direction to the lifts from the other entrances. All facilities within the Aotea Centre can be accessed via the lifts.
      • All controls (i.e. landing controls, alarm and emergency telephone) are located within a reachable range.
    • Stairs or Steps:

      • At the time of assessment, all but one set of stairs on level 3 had slip-resistant, colour contrasting nosing. The external steps from Aotea Square to the Aotea Centre have poor colour contrasting nosing, caution should be exercised particularly in poor light conditions or when wet.
      • There is a handrail located on at least one or both sides of the stairs.
    • Accessible Reception/ Counter / Ticket Sales

      • The ticket sales counter does not have a dedicated accessible section. However, each ticket sales position is relatively low and should be usable by most people with access needs. EFTPOS facilities can be passed across the counter.
      • There is a counter located on the accessible route.
      • The counter is accessible and has a clear space of 1200mm x 1200mm in front.
      • EFTPOS terminals are reachable and usable.
    • Accessible Toilets:

      • Accessible toilets are located on each floor (single sex on levels 1 and 4\; unisex on levels 2, 3, 4 and 5). The main information signs do not indicate their location. Most of the accessible toilets are small and may cause difficulties for some access customers. Toilet pans tended to be low.
      • Accessible toilets are located on all levels
      • All gender accessible toilets are in a self-contained compartment with full privacy.
      • Accessible toilets are distributed evenly throughout multi storey buildings.
      • The toilet pan provides a stable base to transfer from.
      • The accessible toilet is +/- 1600mm wide x 1900mm long.
    • Places of assembly, entertainment and recreation:

      • The theatres and all meeting rooms are considered to be accessible.
      • Meeting rooms are on the accessible route.
      • Entertainment areas are on the accessible route.
      • Recreation areas are located on the accessible route.
      • There is level access and floor space for wheelchair users to be seated with the general audience.
      • There is direct access to an accessible toilet.
    • Designated Accessible Areas:

      • At the time of assessment, most of the seating had low backs and no armrests. Some cafe style chairs with backrests were available on level 3 and some chairs with backs and armrests were available on level 5.
      • There is a grassed area for support animals (e.g. guide, hearing or mobility dogs).
  • Getting out safely:

      • Staff are health and safety trained to guide people safely out of the Aotea Centre during an evacuation.
      • The emergency exits are accessible and hazard free.
      • Not all doors can stay open automatically during an emergency.
      • There are audible fire alerting devices.
      • Assembly areas (e.g. evacuation point) are on the accessible route.

Hearing

Bronze

These are the features that the business provides to create a positive accessible experience for customers or visitors who are Deaf or have a hearing impairment.

  • Getting ready to go:

    • The website:

      • www.aucklandconventions.co.nz
      • Information on the accessible facilities is also outlined on this organisation's website.
      • The Auckland Live website includes a page with useful information on accessibility. It includes a video in NZSL outlining sign language interpreted performances.
    • Brochures:

      • Print brochures promoting events at the Auckland Town Hall vary in the size of text used, colour, images and the type of paper used (matte or glossy).
      • Auckland Live and production companies market events using a wide range of media to ensure audiences know about upcoming events. Advertising includes listings on event and news websites, print (newspapers, brochures in cafes/libraries/doctors clinics, posters), outdoor advertising, (Adshels, bus backs, Lightboxes in car park buildings, venue banners) and radio advertising.
  • Arriving and Getting In:

    • Bus Stop:

      • The bus routes are the Citylink, Midtown and Airbus. There is shelter, seating and electronic/text timetable information at the stops.
      • There is a bus stop located on Queen Street alongside the Town Hall and on the opposite side of Queen Street
      • The bus stop numbers are 7059 and 7060
      • The bus route is the Citylink, Midtown and Airport
      • There is seating and shelter at the bus stop.
    • Car parking:

      • The Civic car park directly beneath Aotea Square is the ideal option. Entrances from Greys Avenue and Mayoral Drive. Alternative parking can be found at the Bledisloe, Atrium on Elliott or Victoria Street car parks.
    • Drop off/pick up zone:

      • There is an uncovered drop off/pick up zone alongside the Town Hall on Queen Street. There is no kerb cut until the pedestrian crossing at the junction of Queen Street/Wakefield Street.
      • The drop off/pick up zone is located within 200 metres of the organisation's entrance.
      • There is no shelter over the drop off/pick up zone.
      • There is no kerb curb cut to the pavement or the environment is uneven.
    • Drop off/pick up zone signage:

      • There is no clear signage to this designated zone on Queen Street (beside the Town Hall).
    • Kerb Side:

      • There is no kerb ramp outside the Town Hall. The nearest kerb ramp is at the intersection of Queen and Wellesley Streets.
    • Fixed ramps to the main entrance:

      • The slope from Aotea Square to the main entrance on level 3 is easily navigable.
      • Ramps have a handrail.
    • The identified accessible route to the site:

      • The accessible route to the Aotea Centre is clear of hazards. Where steps exist, there is an alternative ramp option. The accessible routes to the Aotea Centre have no signage, making them difficult to identify.
    • The main entrance into the site:

      • There are three accessible entrances into the Aotea Centre: Level 1 from the Civic car park (internal access through lifts) Level 2 from Myers Street (external access via a ramp or stairs) Level 3 from Aotea Square (external access via a sloped ramp)
    • Main entrance signage:

      • There is a sign at the level 1 entrance from the Civic car park, but no signage at the main level 3 entrance from Aotea Square. There is minimal directional signage for visitors, but this should not impact greatly on most visitors' ability to safely navigate into Aotea Centre. The Level 1 entry from the underground car park is the most straightforward, otherwise the main entrance via the ramp from Aotea Square is a good option.
    • Main entrance doorways (this includes gates and turnstiles)

      • There are full length glazed swing doors at the Aotea Square entrance. These doors may be open during opening hours. If closed, they require reasonable force to open. Please be aware that there is a high glass content at the entrance to the building, and the glass door panels have minimal visibility markings to help people with vision impairments. Visibility markings on glass walls and doors comprise of small black dots.
  • Getting around within the site:

    • Customer Service:

      • Event Service Attendants and Box Office staff (ticket sales) are available to assist with access enquiries.
      • There are staff available to help with any access enquiries.
      • All support animals are welcomed on premises (e.g. guide, hearing or mobility dogs etc).
    • Communicating Accessibly:

      • Information can be sent out via email.
    • The identified accessible route within the site:

      • The accessible route throughout the Aotea Centre is free from obstructions with adequate travel space throughout. The building design has multiple levels with different access options available for each level. The route is continuous within the building using lifts, stairs and occasional slightly sloped walkways.
      • The accessible route within the site has a minimum width of 1200mm.
      • You can access all facilities and services within from this accessible route.
      • Lighting levels on this accessible route offer good visibility and viewing.
      • The accessible route has multiple levels of terrain.
      • The layout suggests a welcoming physical environment (e.g. mobile floor stands provide unimpeded travel, or outdoor environment surfaces are well maintained).
    • Fixed ramps within:

      • Ramps have a handrail.
    • Signage within the site:

      • There are information signs by the entrances, stairs and lifts throughout the Aotea Centre. The current floor level is clearly shown by black text on a white background, the other floors are white text on a black background. However, the text is relatively small and may be difficult for some people with sight impairment to read at a distance. Signage for the accessible toilets is variable. There is no signage outlining the accessible route and facilities within the Aotea Centre.
    • Sensory options:

      • Braille or tactile methods are not used to indicate changes in the environment in the Aotea Centre. A hearing loop is available in both the ASB Theatre and the NZI Room for hearing impaired visitors. Some of the performances held at the Aotea Centre offer sign language interpretation or are audio described for visually impaired visitors. For information of these performances, contact Ticketmaster or visit the Auckland Live website: http://aucklandlive.co.nz/artsaccessibilityprogramme.aspx
      • A listening system exists.
      • There is a hearing loop available.
    • Surfaces:

      • Floor surfaces throughout the Aotea Centre appear stable and firm under normal environmental conditions.
    • Lifts:

      • The internal lift is towards the Greys Avenue end of the Aotea Centre. There is a sign above the door to the corridor leading to the lift at the Civic car park entrance. There is no signage indicating the direction to the lifts from the other entrances. All facilities within the Aotea Centre can be accessed via the lifts.
      • All controls (i.e. landing controls, alarm and emergency telephone) are located within a reachable range.
    • Stairs or Steps:

      • At the time of assessment, all but one set of stairs on level 3 had slip-resistant, colour contrasting nosing. The external steps from Aotea Square to the Aotea Centre have poor colour contrasting nosing, caution should be exercised particularly in poor light conditions or when wet.
      • There is a handrail located on at least one or both sides of the stairs.
    • Accessible Reception/ Counter / Ticket Sales

      • The ticket sales counter does not have a dedicated accessible section. However, each ticket sales position is relatively low and should be usable by most people with access needs. EFTPOS facilities can be passed across the counter.
      • There is a counter located on the accessible route.
      • The counter is accessible and has a clear space of 1200mm x 1200mm in front.
      • EFTPOS terminals are reachable and usable.
    • Accessible Toilets:

      • Accessible toilets are located on each floor (single sex on levels 1 and 4\; unisex on levels 2, 3, 4 and 5). The main information signs do not indicate their location. Most of the accessible toilets are small and may cause difficulties for some access customers. Toilet pans tended to be low.
      • Accessible toilets are located on all levels
      • All gender accessible toilets are in a self-contained compartment with full privacy.
      • Accessible toilets are distributed evenly throughout multi storey buildings.
      • The toilet pan provides a stable base to transfer from.
      • The accessible toilet is +/- 1600mm wide x 1900mm long.
    • Places of assembly, entertainment and recreation:

      • The theatres and all meeting rooms are considered to be accessible.
      • Meeting rooms are on the accessible route.
      • Entertainment areas are on the accessible route.
      • Recreation areas are located on the accessible route.
      • There is direct access to an accessible toilet.
      • There are assistive listening systems provided.
    • Designated Accessible Areas:

      • At the time of assessment, most of the seating had low backs and no armrests. Some cafe style chairs with backrests were available on level 3 and some chairs with backs and armrests were available on level 5.
      • There is a grassed area for support animals (e.g. guide, hearing or mobility dogs).
  • Getting out safely:

      • Staff are health and safety trained to guide people safely out of the Aotea Centre during an evacuation.
      • The emergency exits are accessible and hazard free.
      • Not all doors can stay open automatically during an emergency.
      • There are audible fire alerting devices.
      • Assembly areas (e.g. evacuation point) are on the accessible route.

Mobility

Silver

These are the features that the business provides to create a positive accessible experience for customers or visitors with a mobility impairment.

  • Getting ready to go:

    • The website:

      • www.aucklandconventions.co.nz
      • Information on the accessible facilities is also outlined on this organisation's website.
      • The Auckland Live website includes a page with useful information on accessibility. It includes a video in NZSL outlining sign language interpreted performances.
    • Brochures:

      • Print brochures promoting events at the Auckland Town Hall vary in the size of text used, colour, images and the type of paper used (matte or glossy).
      • Auckland Live and production companies market events using a wide range of media to ensure audiences know about upcoming events. Advertising includes listings on event and news websites, print (newspapers, brochures in cafes/libraries/doctors clinics, posters), outdoor advertising, (Adshels, bus backs, Lightboxes in car park buildings, venue banners) and radio advertising.
  • Arriving and Getting In:

    • Bus Stop:

      • The bus routes are the Citylink, Midtown and Airbus. There is shelter, seating and electronic/text timetable information at the stops.
      • There is a bus stop located on Queen Street alongside the Town Hall and on the opposite side of Queen Street
      • The bus stop numbers are 7059 and 7060
      • The bus route is the Citylink, Midtown and Airport
      • There is seating and shelter at the bus stop.
    • Car parking:

      • The Civic car park directly beneath Aotea Square is the ideal option. Entrances from Greys Avenue and Mayoral Drive. Alternative parking can be found at the Bledisloe, Atrium on Elliott or Victoria Street car parks.
      • There is accessible car parking.
      • All levels, but the 'first level' (below ground) has the most and is conveniently located to the entry, parking payment machine, and lifts to the upper levels and theatre access).
      • The accessible parking is easy to find and well sign posted.
      • There is shelter over the accessible car parking.
    • Drop off/pick up zone:

      • There is an uncovered drop off/pick up zone alongside the Town Hall on Queen Street. There is no kerb cut until the pedestrian crossing at the junction of Queen Street/Wakefield Street.
      • The drop off/pick up zone is located within 200 metres of the organisation's entrance.
      • There is no shelter over the drop off/pick up zone.
      • There is no kerb curb cut to the pavement or the environment is uneven.
    • Drop off/pick up zone signage:

      • There is no clear signage to this designated zone on Queen Street (beside the Town Hall).
    • Kerb Side:

      • There is no kerb ramp outside the Town Hall. The nearest kerb ramp is at the intersection of Queen and Wellesley Streets.
    • Fixed ramps to the main entrance:

      • The slope from Aotea Square to the main entrance on level 3 is easily navigable.
      • There is a fixed ramp into the Aotea Centre from Aotea Square.
      • Ramps have a handrail.
    • The identified accessible route to the site:

      • The accessible route to the Aotea Centre is clear of hazards. Where steps exist, there is an alternative ramp option. The accessible routes to the Aotea Centre have no signage, making them difficult to identify.
      • The accessible route to the site has a minimum width of 1200mm.
    • The main entrance into the site:

      • There are three accessible entrances into the Aotea Centre: Level 1 from the Civic car park (internal access through lifts) Level 2 from Myers Street (external access via a ramp or stairs) Level 3 from Aotea Square (external access via a sloped ramp)
    • Main entrance signage:

      • There is a sign at the level 1 entrance from the Civic car park, but no signage at the main level 3 entrance from Aotea Square. There is minimal directional signage for visitors, but this should not impact greatly on most visitors' ability to safely navigate into Aotea Centre. The Level 1 entry from the underground car park is the most straightforward, otherwise the main entrance via the ramp from Aotea Square is a good option.
    • Main entrance doorways (this includes gates and turnstiles)

      • There are full length glazed swing doors at the Aotea Square entrance. These doors may be open during opening hours. If closed, they require reasonable force to open. Please be aware that there is a high glass content at the entrance to the building, and the glass door panels have minimal visibility markings to help people with vision impairments. Visibility markings on glass walls and doors comprise of small black dots.
      • Single swing doors have a minimum width of 760mm.
      • The entrance door swing allows for a 1200mm minimum clear space.
  • Getting around within the site:

    • Customer Service:

      • Event Service Attendants and Box Office staff (ticket sales) are available to assist with access enquiries.
      • There are staff available to help with any access enquiries.
      • There are wheelchairs available.
      • There are two wheelchairs available. Please ring Aotea Centre Reception to pre-book.
      • All support animals are welcomed on premises (e.g. guide, hearing or mobility dogs etc).
    • Communicating Accessibly:

    • The identified accessible route within the site:

      • The accessible route throughout the Aotea Centre is free from obstructions with adequate travel space throughout. The building design has multiple levels with different access options available for each level. The route is continuous within the building using lifts, stairs and occasional slightly sloped walkways.
      • The accessible route within the site has a minimum width of 1200mm.
      • You can access all facilities and services within from this accessible route.
      • Lighting levels on this accessible route offer good visibility and viewing.
      • The accessible route has multiple levels of terrain.
      • The layout suggests a welcoming physical environment (e.g. mobile floor stands provide unimpeded travel, or outdoor environment surfaces are well maintained).
    • Fixed ramps within:

      • There are 2 fixed ramps within the Aotea Centre.
      • Ramps have a handrail.
    • Signage within the site:

      • There are information signs by the entrances, stairs and lifts throughout the Aotea Centre. The current floor level is clearly shown by black text on a white background, the other floors are white text on a black background. However, the text is relatively small and may be difficult for some people with sight impairment to read at a distance. Signage for the accessible toilets is variable. There is no signage outlining the accessible route and facilities within the Aotea Centre.
    • Sensory options:

      • Braille or tactile methods are not used to indicate changes in the environment in the Aotea Centre. A hearing loop is available in both the ASB Theatre and the NZI Room for hearing impaired visitors. Some of the performances held at the Aotea Centre offer sign language interpretation or are audio described for visually impaired visitors. For information of these performances, contact Ticketmaster or visit the Auckland Live website: http://aucklandlive.co.nz/artsaccessibilityprogramme.aspx
    • Surfaces:

      • Floor surfaces throughout the Aotea Centre appear stable and firm under normal environmental conditions.
      • Easy movement around the site due to short cut carpet pile.
    • Lifts:

      • The internal lift is towards the Greys Avenue end of the Aotea Centre. There is a sign above the door to the corridor leading to the lift at the Civic car park entrance. There is no signage indicating the direction to the lifts from the other entrances. All facilities within the Aotea Centre can be accessed via the lifts.
      • All controls (i.e. landing controls, alarm and emergency telephone) are located within a reachable range.
    • Stairs or Steps:

      • At the time of assessment, all but one set of stairs on level 3 had slip-resistant, colour contrasting nosing. The external steps from Aotea Square to the Aotea Centre have poor colour contrasting nosing, caution should be exercised particularly in poor light conditions or when wet.
      • There is a handrail located on at least one or both sides of the stairs.
    • Accessible Reception/ Counter / Ticket Sales

      • The ticket sales counter does not have a dedicated accessible section. However, each ticket sales position is relatively low and should be usable by most people with access needs. EFTPOS facilities can be passed across the counter.
      • There is a counter located on the accessible route.
      • The counter is accessible and has a clear space of 1200mm x 1200mm in front.
      • There is no access space at the service or reception counter.
      • EFTPOS terminals are reachable and usable.
    • Accessible Toilets:

      • Accessible toilets are located on each floor (single sex on levels 1 and 4\; unisex on levels 2, 3, 4 and 5). The main information signs do not indicate their location. Most of the accessible toilets are small and may cause difficulties for some access customers. Toilet pans tended to be low.
      • Accessible toilets are located on all levels
      • All gender accessible toilets are in a self-contained compartment with full privacy.
      • Accessible toilets are distributed evenly throughout multi storey buildings.
      • The toilet pan provides a stable base to transfer from.
      • The accessible toilet is +/- 1600mm wide x 1900mm long.
      • The washbasin is reachable from the toilet seat.
    • Places of assembly, entertainment and recreation:

      • The theatres and all meeting rooms are considered to be accessible.
      • Meeting rooms are on the accessible route.
      • Entertainment areas are on the accessible route.
      • Recreation areas are located on the accessible route.
      • There is level access and floor space for wheelchair users to be seated with the general audience.
      • There is direct access to an accessible toilet.
    • Designated Accessible Areas:

      • At the time of assessment, most of the seating had low backs and no armrests. Some cafe style chairs with backrests were available on level 3 and some chairs with backs and armrests were available on level 5.
      • There is a grassed area for support animals (e.g. guide, hearing or mobility dogs).
  • Getting out safely:

      • Staff are health and safety trained to guide people safely out of the Aotea Centre during an evacuation.
      • The emergency exits are accessible and hazard free.
      • Not all doors can stay open automatically during an emergency.
      • There are audible fire alerting devices.
      • Assembly areas (e.g. evacuation point) are on the accessible route.

Parents

Silver

These are the features that the business provides to create a positive accessible experience for customers or visitors with young children.

  • Getting ready to go:

    • The website:

      • www.aucklandconventions.co.nz
      • Information on the accessible facilities is also outlined on this organisation's website.
      • The Auckland Live website includes a page with useful information on accessibility. It includes a video in NZSL outlining sign language interpreted performances.
    • Brochures:

      • Print brochures promoting events at the Auckland Town Hall vary in the size of text used, colour, images and the type of paper used (matte or glossy).
      • Auckland Live and production companies market events using a wide range of media to ensure audiences know about upcoming events. Advertising includes listings on event and news websites, print (newspapers, brochures in cafes/libraries/doctors clinics, posters), outdoor advertising, (Adshels, bus backs, Lightboxes in car park buildings, venue banners) and radio advertising.
  • Arriving and Getting In:

    • Bus Stop:

      • The bus routes are the Citylink, Midtown and Airbus. There is shelter, seating and electronic/text timetable information at the stops.
      • There is a bus stop located on Queen Street alongside the Town Hall and on the opposite side of Queen Street
      • The bus stop numbers are 7059 and 7060
      • The bus route is the Citylink, Midtown and Airport
      • There is seating and shelter at the bus stop.
    • Car parking:

      • The Civic car park directly beneath Aotea Square is the ideal option. Entrances from Greys Avenue and Mayoral Drive. Alternative parking can be found at the Bledisloe, Atrium on Elliott or Victoria Street car parks.
    • Drop off/pick up zone:

      • There is an uncovered drop off/pick up zone alongside the Town Hall on Queen Street. There is no kerb cut until the pedestrian crossing at the junction of Queen Street/Wakefield Street.
      • The drop off/pick up zone is located within 200 metres of the organisation's entrance.
      • There is no shelter over the drop off/pick up zone.
      • There is no kerb curb cut to the pavement or the environment is uneven.
    • Drop off/pick up zone signage:

      • There is no clear signage to this designated zone on Queen Street (beside the Town Hall).
    • Kerb Side:

      • There is no kerb ramp outside the Town Hall. The nearest kerb ramp is at the intersection of Queen and Wellesley Streets.
    • Fixed ramps to the main entrance:

      • The slope from Aotea Square to the main entrance on level 3 is easily navigable.
      • There is a fixed ramp into the Aotea Centre from Aotea Square.
      • Ramps have a handrail.
    • The identified accessible route to the site:

      • The accessible route to the Aotea Centre is clear of hazards. Where steps exist, there is an alternative ramp option. The accessible routes to the Aotea Centre have no signage, making them difficult to identify.
    • The main entrance into the site:

      • There are three accessible entrances into the Aotea Centre: Level 1 from the Civic car park (internal access through lifts) Level 2 from Myers Street (external access via a ramp or stairs) Level 3 from Aotea Square (external access via a sloped ramp)
    • Main entrance signage:

      • There is a sign at the level 1 entrance from the Civic car park, but no signage at the main level 3 entrance from Aotea Square. There is minimal directional signage for visitors, but this should not impact greatly on most visitors' ability to safely navigate into Aotea Centre. The Level 1 entry from the underground car park is the most straightforward, otherwise the main entrance via the ramp from Aotea Square is a good option.
    • Main entrance doorways (this includes gates and turnstiles)

      • There are full length glazed swing doors at the Aotea Square entrance. These doors may be open during opening hours. If closed, they require reasonable force to open. Please be aware that there is a high glass content at the entrance to the building, and the glass door panels have minimal visibility markings to help people with vision impairments. Visibility markings on glass walls and doors comprise of small black dots.
      • Single swing doors have a minimum width of 760mm.
      • The entrance door swing allows for a 1200mm minimum clear space.
  • Getting around within the site:

    • Customer Service:

      • Event Service Attendants and Box Office staff (ticket sales) are available to assist with access enquiries.
      • There are staff available to help with any access enquiries.
      • There are wheelchairs available.
      • There are two wheelchairs available. Please ring Aotea Centre Reception to pre-book.
      • All support animals are welcomed on premises (e.g. guide, hearing or mobility dogs etc).
    • Communicating Accessibly:

    • The identified accessible route within the site:

      • The accessible route throughout the Aotea Centre is free from obstructions with adequate travel space throughout. The building design has multiple levels with different access options available for each level. The route is continuous within the building using lifts, stairs and occasional slightly sloped walkways.
      • The accessible route within the site has a minimum width of 1200mm.
      • You can access all facilities and services within from this accessible route.
      • Lighting levels on this accessible route offer good visibility and viewing.
      • The accessible route has multiple levels of terrain.
      • The layout suggests a welcoming physical environment (e.g. mobile floor stands provide unimpeded travel, or outdoor environment surfaces are well maintained).
    • Fixed ramps within:

      • There are 2 fixed ramps within the Aotea Centre.
      • Ramps have a handrail.
    • Signage within the site:

      • There are information signs by the entrances, stairs and lifts throughout the Aotea Centre. The current floor level is clearly shown by black text on a white background, the other floors are white text on a black background. However, the text is relatively small and may be difficult for some people with sight impairment to read at a distance. Signage for the accessible toilets is variable. There is no signage outlining the accessible route and facilities within the Aotea Centre.
    • Sensory options:

      • Braille or tactile methods are not used to indicate changes in the environment in the Aotea Centre. A hearing loop is available in both the ASB Theatre and the NZI Room for hearing impaired visitors. Some of the performances held at the Aotea Centre offer sign language interpretation or are audio described for visually impaired visitors. For information of these performances, contact Ticketmaster or visit the Auckland Live website: http://aucklandlive.co.nz/artsaccessibilityprogramme.aspx
    • Surfaces:

      • Floor surfaces throughout the Aotea Centre appear stable and firm under normal environmental conditions.
      • Easy movement around the site due to short cut carpet pile.
    • Lifts:

      • The internal lift is towards the Greys Avenue end of the Aotea Centre. There is a sign above the door to the corridor leading to the lift at the Civic car park entrance. There is no signage indicating the direction to the lifts from the other entrances. All facilities within the Aotea Centre can be accessed via the lifts.
      • All controls (i.e. landing controls, alarm and emergency telephone) are located within a reachable range.
    • Stairs or Steps:

      • At the time of assessment, all but one set of stairs on level 3 had slip-resistant, colour contrasting nosing. The external steps from Aotea Square to the Aotea Centre have poor colour contrasting nosing, caution should be exercised particularly in poor light conditions or when wet.
      • There is a handrail located on at least one or both sides of the stairs.
    • Accessible Reception/ Counter / Ticket Sales

      • The ticket sales counter does not have a dedicated accessible section. However, each ticket sales position is relatively low and should be usable by most people with access needs. EFTPOS facilities can be passed across the counter.
      • There is a counter located on the accessible route.
      • The counter is accessible and has a clear space of 1200mm x 1200mm in front.
      • There is no access space at the service or reception counter.
      • EFTPOS terminals are reachable and usable.
    • Accessible Toilets:

      • Accessible toilets are located on each floor (single sex on levels 1 and 4\; unisex on levels 2, 3, 4 and 5). The main information signs do not indicate their location. Most of the accessible toilets are small and may cause difficulties for some access customers. Toilet pans tended to be low.
      • Accessible toilets are located on all levels
      • All gender accessible toilets are in a self-contained compartment with full privacy.
      • Accessible toilets are distributed evenly throughout multi storey buildings.
      • The toilet pan provides a stable base to transfer from.
      • The accessible toilet is +/- 1600mm wide x 1900mm long.
    • Places of assembly, entertainment and recreation:

      • The theatres and all meeting rooms are considered to be accessible.
      • Meeting rooms are on the accessible route.
      • Entertainment areas are on the accessible route.
      • Recreation areas are located on the accessible route.
      • There is level access and floor space for wheelchair users to be seated with the general audience.
      • There is direct access to an accessible toilet.
    • Designated Accessible Areas:

      • At the time of assessment, most of the seating had low backs and no armrests. Some cafe style chairs with backrests were available on level 3 and some chairs with backs and armrests were available on level 5.
      • There is a grassed area for support animals (e.g. guide, hearing or mobility dogs).
  • Getting out safely:

      • Staff are health and safety trained to guide people safely out of the Aotea Centre during an evacuation.
      • The emergency exits are accessible and hazard free.
      • Not all doors can stay open automatically during an emergency.
      • There are audible fire alerting devices.
      • Assembly areas (e.g. evacuation point) are on the accessible route.

Learning & Intellectual

Silver

These are the features that the business provides to create a positive accessible experience for customers or visitors with a learning or intellectual impairment.

  • Getting ready to go:

    • The website:

      • www.aucklandconventions.co.nz
      • Information on the accessible facilities is also outlined on this organisation's website.
      • The Auckland Live website includes a page with useful information on accessibility. It includes a video in NZSL outlining sign language interpreted performances.
    • Brochures:

      • Print brochures promoting events at the Auckland Town Hall vary in the size of text used, colour, images and the type of paper used (matte or glossy).
      • Auckland Live and production companies market events using a wide range of media to ensure audiences know about upcoming events. Advertising includes listings on event and news websites, print (newspapers, brochures in cafes/libraries/doctors clinics, posters), outdoor advertising, (Adshels, bus backs, Lightboxes in car park buildings, venue banners) and radio advertising.
  • Arriving and Getting In:

    • Bus Stop:

      • The bus routes are the Citylink, Midtown and Airbus. There is shelter, seating and electronic/text timetable information at the stops.
      • There is a bus stop located on Queen Street alongside the Town Hall and on the opposite side of Queen Street
      • The bus stop numbers are 7059 and 7060
      • The bus route is the Citylink, Midtown and Airport
      • There is seating and shelter at the bus stop.
    • Car parking:

      • The Civic car park directly beneath Aotea Square is the ideal option. Entrances from Greys Avenue and Mayoral Drive. Alternative parking can be found at the Bledisloe, Atrium on Elliott or Victoria Street car parks.
    • Drop off/pick up zone:

      • There is an uncovered drop off/pick up zone alongside the Town Hall on Queen Street. There is no kerb cut until the pedestrian crossing at the junction of Queen Street/Wakefield Street.
      • The drop off/pick up zone is located within 200 metres of the organisation's entrance.
      • There is no shelter over the drop off/pick up zone.
      • There is no kerb curb cut to the pavement or the environment is uneven.
    • Drop off/pick up zone signage:

      • There is no clear signage to this designated zone on Queen Street (beside the Town Hall).
    • Kerb Side:

      • There is no kerb ramp outside the Town Hall. The nearest kerb ramp is at the intersection of Queen and Wellesley Streets.
    • Fixed ramps to the main entrance:

      • The slope from Aotea Square to the main entrance on level 3 is easily navigable.
      • There is a fixed ramp into the Aotea Centre from Aotea Square.
      • Ramps have a handrail.
    • The identified accessible route to the site:

      • The accessible route to the Aotea Centre is clear of hazards. Where steps exist, there is an alternative ramp option. The accessible routes to the Aotea Centre have no signage, making them difficult to identify.
      • The accessible route to the site has a minimum width of 1200mm.
    • The main entrance into the site:

      • There are three accessible entrances into the Aotea Centre: Level 1 from the Civic car park (internal access through lifts) Level 2 from Myers Street (external access via a ramp or stairs) Level 3 from Aotea Square (external access via a sloped ramp)
    • Main entrance signage:

      • There is a sign at the level 1 entrance from the Civic car park, but no signage at the main level 3 entrance from Aotea Square. There is minimal directional signage for visitors, but this should not impact greatly on most visitors' ability to safely navigate into Aotea Centre. The Level 1 entry from the underground car park is the most straightforward, otherwise the main entrance via the ramp from Aotea Square is a good option.
    • Main entrance doorways (this includes gates and turnstiles)

      • There are full length glazed swing doors at the Aotea Square entrance. These doors may be open during opening hours. If closed, they require reasonable force to open. Please be aware that there is a high glass content at the entrance to the building, and the glass door panels have minimal visibility markings to help people with vision impairments. Visibility markings on glass walls and doors comprise of small black dots.
      • The main entrance blends in with its surroundings.
      • The entrance door swing allows for a 1200mm minimum clear space.
  • Getting around within the site:

    • Customer Service:

      • Event Service Attendants and Box Office staff (ticket sales) are available to assist with access enquiries.
      • There are staff available to help with any access enquiries.
      • All support animals are welcomed on premises (e.g. guide, hearing or mobility dogs etc).
    • Communicating Accessibly:

    • The identified accessible route within the site:

      • The accessible route throughout the Aotea Centre is free from obstructions with adequate travel space throughout. The building design has multiple levels with different access options available for each level. The route is continuous within the building using lifts, stairs and occasional slightly sloped walkways.
      • The accessible route within the site has a minimum width of 1200mm.
      • You can access all facilities and services within from this accessible route.
      • Lighting levels on this accessible route offer good visibility and viewing.
      • The accessible route has multiple levels of terrain.
      • The layout suggests a welcoming physical environment (e.g. mobile floor stands provide unimpeded travel, or outdoor environment surfaces are well maintained).
    • Fixed ramps within:

      • There are 2 fixed ramps within the Aotea Centre.
      • Ramps have a handrail.
    • Signage within the site:

      • There are information signs by the entrances, stairs and lifts throughout the Aotea Centre. The current floor level is clearly shown by black text on a white background, the other floors are white text on a black background. However, the text is relatively small and may be difficult for some people with sight impairment to read at a distance. Signage for the accessible toilets is variable. There is no signage outlining the accessible route and facilities within the Aotea Centre.
    • Sensory options:

      • Braille or tactile methods are not used to indicate changes in the environment in the Aotea Centre. A hearing loop is available in both the ASB Theatre and the NZI Room for hearing impaired visitors. Some of the performances held at the Aotea Centre offer sign language interpretation or are audio described for visually impaired visitors. For information of these performances, contact Ticketmaster or visit the Auckland Live website: http://aucklandlive.co.nz/artsaccessibilityprogramme.aspx
    • Surfaces:

      • Floor surfaces throughout the Aotea Centre appear stable and firm under normal environmental conditions.
      • The floor surface covering is plain and clear.
    • Lifts:

      • The internal lift is towards the Greys Avenue end of the Aotea Centre. There is a sign above the door to the corridor leading to the lift at the Civic car park entrance. There is no signage indicating the direction to the lifts from the other entrances. All facilities within the Aotea Centre can be accessed via the lifts.
      • All controls (i.e. landing controls, alarm and emergency telephone) are located within a reachable range.
    • Stairs or Steps:

      • At the time of assessment, all but one set of stairs on level 3 had slip-resistant, colour contrasting nosing. The external steps from Aotea Square to the Aotea Centre have poor colour contrasting nosing, caution should be exercised particularly in poor light conditions or when wet.
      • There is a handrail located on at least one or both sides of the stairs.
    • Accessible Reception/ Counter / Ticket Sales

      • The ticket sales counter does not have a dedicated accessible section. However, each ticket sales position is relatively low and should be usable by most people with access needs. EFTPOS facilities can be passed across the counter.
      • There is a counter located on the accessible route.
      • The counter is accessible and has a clear space of 1200mm x 1200mm in front.
      • EFTPOS terminals are reachable and usable.
    • Accessible Toilets:

      • Accessible toilets are located on each floor (single sex on levels 1 and 4\; unisex on levels 2, 3, 4 and 5). The main information signs do not indicate their location. Most of the accessible toilets are small and may cause difficulties for some access customers. Toilet pans tended to be low.
      • Accessible toilets are located on all levels
      • All gender accessible toilets are in a self-contained compartment with full privacy.
      • Accessible toilets are distributed evenly throughout multi storey buildings.
      • The toilet pan provides a stable base to transfer from.
      • The accessible toilet is +/- 1600mm wide x 1900mm long.
    • Places of assembly, entertainment and recreation:

      • The theatres and all meeting rooms are considered to be accessible.
      • Meeting rooms are on the accessible route.
      • Entertainment areas are on the accessible route.
      • Recreation areas are located on the accessible route.
      • There is level access and floor space for wheelchair users to be seated with the general audience.
      • There is direct access to an accessible toilet.
    • Designated Accessible Areas:

      • At the time of assessment, most of the seating had low backs and no armrests. Some cafe style chairs with backrests were available on level 3 and some chairs with backs and armrests were available on level 5.
      • There is a grassed area for support animals (e.g. guide, hearing or mobility dogs).
  • Getting out safely:

      • Staff are health and safety trained to guide people safely out of the Aotea Centre during an evacuation.
      • The emergency exits are accessible and hazard free.
      • Not all doors can stay open automatically during an emergency.
      • There are audible fire alerting devices.
      • Assembly areas (e.g. evacuation point) are on the accessible route.