Breadcrumbs

Bruce Mason Centre

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Accessibility Report

Gold
  • Getting ready to go:

    • The website:

      • aucklandlive.co.nz
      • Information on the accessible facilities is also outlined on this organisation's website.
      • The website is easily navigable and easy to use. Online booking allows choice of seating and printing of tickets. Accessibility information for visitors is clearly described. A virtual tour of the Bruce Mason Centre is provided and innovative virtual walkthroughs of accessible routes is being introduced across all Auckland Live venues.
    • Brochures:

      • Shows produced by Auckland Live are publicised in a wide range of media formats appropriate to the show. Auckland Live have revised their printed marketing material to improve readability through the use of plain English in a clear, readable font. Shows produced by other organisations and held at the centre will be publicised by the producing organisation.
  • Arriving and Getting In:

    • Bus Stop:

      • The main bus stops are approximately five minutes walk from the Bruce Mason Centre.
    • Car parking:

      • There are six covered accessible car parks on the ground level of the adjacent car park with a clear accessible route to the entrance. Painted walkways are provided across the traffic flow to the payment machine and to the metal ramp from the roadway to the pavement leading to the Bruce Mason centre entrance.
      • There is accessible car parking.
      • Accessible car parks are not available on all levels of the multi level car park.
      • The accessible parking is easy to find and well sign posted.
      • There is shelter over the accessible car parking.
    • Drop off/pick up zone:

      • There is a covered drop off/pick up zone in the car park that offers level access to the centre. A 10-minute drop off/pick up zone for buses and cars is located on a slight slope alongside the centre from The Promenade, joining back on to Killarney Street. There is no kerb ramp at this location. At the front of the centre on The Promenade there is a five-minute drop off (no kerb ramp) and a 30-minute parking area with a kerb ramp.
      • The drop off/pick up zone is located within 200 metres of the organisation's entrance.
      • There is shelter over the drop off/pick up zone.
      • There is a kerb curb cut to the pavement or the environment is level.
    • Drop off/pick up zone signage:

      • The drop off/pick up zone in the car park is clearly marked P5 Drop off only. The 10-minute drop off alongside the centre is clearly signposted. At the front of the centre, the areas are designated five-minute loading zone and 30-minute parking.
      • The drop off/pick up zone is easy to find and well sign posted.
    • Kerb Side:

      • The footpath from the accessible car parks and covered drop off/pick up is free from obstacles and is firm and flat. The footpath from the roadside drop off/pick up does not have a kerb ramp and is via a small slope, but is free from obstacles and is firm.
      • There is a kerb ramp for changes in level between the car park and footpath.
    • The identified accessible route to the site:

      • The main route is from the accessible car parks to the side entrance of the centre, this is level with no obstructions. The route from the bus drop is via a short slope to the front entrance.
      • The accessible route to the site has a minimum width of 1200mm.
      • There are no tactile indicators installed to help navigate to the main entrance.
    • The main entrance into the site:

      • Both entrances are fully accessible. One is from the adjacent car park with covered accessible parking and drop off/pick up and the other from The Promenade.
    • Main entrance signage:

      • When there are performances a sandwich board with directions/information is placed along the path leading from the car park to the side entrance. At the main front entrance on The Promenade, the only signage is large wording on the building stating Bruce Mason Centre.
    • Main entrance doorways (this includes gates and turnstiles)

      • Both entrances have automatic sliding doors that are clearly visible and well illuminated.
  • Getting around within the site:

    • Customer Service:

      • Staff on-site are always available and willing to assist with any access enquiries or needs.
      • There are staff available to help with any access enquiries.
      • There are wheelchairs available.
      • 1 self-propelled wheelchair
      • All support animals are welcomed on premises (e.g. guide, hearing or mobility dogs etc).
    • Communicating Accessibly:

      • There are guided tours available upon request.
      • Tours are only available in English.
      • There are interpreters available on site.
      • Other languages (often groups provide their own) and New Zealand Sign Language interpreter
      • Information can be sent out via email.
      • There is a loud speaker available to provide information.
      • For conferences over 30 people a PA system is supplied
    • The identified accessible route within the site:

      • All areas of the centre may be accessed by people of all abilities. There are no obstructions throughout the centre to impede access to all main public areas. The outside balcony mainly used by conference delegates for lunch breaks, has an upstand that would limit access to wheelchair/power chair users. A planned renovation of this section will ensure that the balcony is fully accessible.
      • The accessible route within the site has a minimum width of 1200mm.
      • Any permanently fixed objects are detectable by a person using a cane.
      • You can access all facilities and services within from this accessible route.
      • Lighting levels on this accessible route offer good visibility and viewing.
      • The layout suggests a welcoming physical environment (e.g. mobile floor stands provide unimpeded travel, or outdoor environment surfaces are well maintained).
    • Signage within the site:

      • Directional and locational signage is located relatively high on the walls throughout the centre to enable it to be seen when there are a lot of people around during performances. Signage is located so as to be visible from different directions of travel. The use of internationally recognised symbols is used.
    • Sensory options:

      • The hearing loop covers all areas of the auditorium.
      • A listening system exists.
      • There is a hearing loop available.
    • Surfaces:

      • Surfaces are good throughout the centre, the adjacent car park and street.
      • Easy movement around the site due to short cut carpet pile.
      • The floor surface covering is plain and clear.
      • Tactile indicators are not installed on the accessible route
    • Lifts:

      • A large, new lift that incorporates good accessible design features accesses all levels within the Centre.
      • All controls (i.e. landing controls, alarm and emergency telephone) are located within a reachable range.
      • There are raised tactile numbers on each landing.
    • Stairs or Steps:

      • The main stairs from the foyer to the balcony level are well designed with good handrails, slip-resistant nosing and a colour contrast flooring area at the top and bottom.
      • There is a handrail located on at least one or both sides of the stairs.
    • Accessible Reception/ Counter / Ticket Sales

      • There is no accessible ticket counter. However, staff are helpful and will assist with any requirements. The Eftpos machine is on a long cable and so can be passed to a wheelchair user. Improvements to enhance the accessibility of the box office are planned.
      • There is a counter located on the accessible route.
      • The counter is accessible and has a clear space of 1200mm x 1200mm in front.
      • There is no access space at the service or reception counter.
      • EFTPOS terminals are reachable and usable.
      • There is a telephone available for the access customer to use.
    • Cafe/Restaurant/Bar Area:

      • These premises are licensed.
      • The cafe/restaurant/bar area is on a single level.
      • There is a level accessible entry into the cafe/restaurant/bar area.
      • The entrance is clearly illuminated.
      • Tables of different heights are available.
      • Electronic payment devices (eg EFTPOS terminals) are reachable and usable for all access customers.
      • Easy movement around the site due to short cut carpet pile.
      • The floor surface covering is plain and clear.
      • Natural and artificial lighting levels avoid glare and sudden, abrupt changes in intensity
      • Reflective and polished surfaces are minimised.
      • Staff are identifiable with a uniform or name badge.
      • There is no accessible counter at the bar. The bar has multiple height tops of 910mm, 980mm and 1210mm. A new bar is planned that will incorporate an accessible counter.
    • Accessible Toilets:

      • Accessible toilets throughout the Centre are of an overall good design, although there is some variability in seat height.
      • Accessible toilets are located on level 3 (entrance) and level 4 (auditorium and conference facilities)
      • All gender accessible toilets are in a self-contained compartment with full privacy.
      • There is a baby change station or separate parent room available.
      • Accessible toilets are distributed evenly throughout multi storey buildings.
      • The toilet seat lid can act as a back rest.
      • The toilet pan provides a stable base to transfer from.
      • The accessible toilet is a minimum of 1600mm wide x 1900mm long.
      • The washbasin is reachable from the toilet seat.
    • Places of assembly, entertainment and recreation:

      • All areas of the Centre can be accessed, including the stage, by people of all abilities.
      • Meeting rooms are on the accessible route.
      • Entertainment areas are on the accessible route.
      • There is level access and floor space for wheelchair users to be seated with the general audience.
      • There is direct access to an accessible toilet.
      • There are assistive listening systems provided.
      • The presentation area or stage is accessible.
    • Designated Accessible Areas:

  • Getting out safely:

      • Safety and emergency features and procedures are to a very high standard to ensure the safety of all visitors.
      • The emergency exits are accessible and hazard free.
      • All fire/smoke doors can stay open automatically during an emergency.
      • There are visual fire alerting devices.
      • There are audible fire alerting devices.
      • Assembly areas (e.g. evacuation point) are on the accessible route.