Breadcrumbs

Auckland Town Hall

Contact Information

Auckland Town Hall
Auckland Town Hall, Queen Street, Auckland 1010
-36.852686,174.763491
Phone: 09 307 2677
Fax: n/a
www.aucklandlive.co.nz

Accessibility Report

Summary

Silver

Auckland Town Hall is an iconic Auckland landmark held in trust by Auckland Council and managed by Auckland Live. They are committed to this venue and events being welcoming and a positive experience for all. Auckland Town Hall has entrances with level access off Queen Street and Aotea Square. Auckland Live staff are available when booking tickets and during events to assist with access enquiries. There is lift access to all floors for those who find stairs difficult. Selected performances have NZ Sign Language interpretation and Audio Described performances. Nearest covered parking is in the Civic car park, entrance from Greys Avenue or Mayoral Drive.

View the full accessibility report for Auckland Town Hall.

Ratings by Access Group

The Be. Welcome Assessment rates the accessibility of the organisation in each of the following 5 access groups, as well as providing an overall rating:

Overall Rating
Silver 71%
Vision
Silver 72%
Hearing
Bronze 69%
Mobility
Silver 75%
Parents
Silver 75%
Learning & Intellectual
Silver 74%

Vision

Silver

These are the features that the business provides to create a positive accessible experience for customers or visitors with a vision impairment.

  • Getting ready to go:

    • The website:

      • www.aucklandlive.co.nz/venue/auckland-town-hall
      • Information on the accessible facilities is also outlined on this organisation's website.
      • The Auckland Live website includes a page on accessibility with useful information. It also includes a sign language video outlining sign language interpreted performances.
    • Brochures:

      • Print brochures promoting events at the Auckland Town Hall vary in the size of text used, colour, images and the type of paper used (matte or glossy).
      • Auckland Live and production companies market events using a wide range of media to ensure audiences know about upcoming events. Advertising includes listings on event and news websites, print (newspapers, brochures in cafes/libraries/doctors clinics, posters), outdoor advertising, (Adshels, bus backs, Lightboxes in car park buildings, venue banners) and radio advertising.
  • Arriving and Getting In:

    • Bus Stop:

      • Bus stop 7059 is on Queen Street, alongside the Town Hall entrance and bus stop 7060 is on the opposite side of Queen Street. These are the Citylink, Midtown and Airbus routes. They provide shelter, seating and electronic/text timetable information.
      • There is a bus stop located on Queen Street alongside the Town Hall and on the opposite side of Queen Street
      • The bus stop numbers are 7059 and 7060
      • The bus route is the Citylink, Midtown and Airport
      • There is seating and shelter at the bus stop.
    • Car parking:

      • The Civic car park, directly beneath Aotea Square is the ideal option. Entrances from Greys Avenue and Mayoral Drive. Alternative parking can be found at the Atrium on Elliott or Victoria Street car parks.
      • There is accessible car parking.
      • 1, 2 and 3
      • The accessible parking is easy to find and well sign posted.
      • There is shelter over the accessible car parking.
    • Drop off/pick up zone:

      • There is an uncovered drop off/pick up zone alongside the Town Hall on Queen Street. Please note there is no kerb cut until the pedestrian crossing at the junction of Queen Street / Wakefield Street.
      • The drop off/pick up zone is located within 200 metres of the organisation's entrance.
      • There is no shelter over the drop off/pick up zone.
      • There is no kerb curb cut to the pavement or the environment is uneven.
    • Drop off/pick up zone signage:

      • There is no clear signage to this designated zone on Queen Street (beside the Town Hall).
    • Kerb Side:

      • Please note there is no kerb ramp when access visitors are dropped off outside the Town Hall who use mobility equipment. The nearest kerb ramp is located at the intersection of Queen and Wellesley Streets.
    • The identified accessible route to the site:

      • The entrances to the Town Hall from either Aotea Square or Queen Street have no signage, making them difficult to identify from a distance. There are no ground tactile indicators installed along the accessible route.
      • The accessible route to the site has a minimum width of 1200mm.
      • There are no tactile indicators installed to help navigate to the main entrance.
    • The main entrance into the site:

      • There are two entrances into the Town Hall, one nearest Aotea Square (Civic car park) and the other on Queen Street.
    • Main entrance signage:

      • There is no signage on the outside of the Town Hall to indicate the entrances off Aotea Square or Queen Street.
    • Main entrance doorways (this includes gates and turnstiles)

      • During events the entrance doors to the Town Hall would normally remain open until events start. There are full length glazed swing doors at the entrance off Aotea Square. Level access is via the entrance off Aotea Square and the left hand door Queen Street entrance.
      • The entrance door swing allows for a 1200mm minimum clear space.
  • Getting around within the site:

    • Customer Service:

      • Event Service Attendants and Box Office staff (ticket sales) are available to assist with access enquiries.
      • There are staff available to help with any access enquiries.
      • All support animals are welcomed on premises (e.g. guide, hearing or mobility dogs etc).
    • Communicating Accessibly:

    • The identified accessible route within the site:

      • The route within the Town Hall is easy to follow, with level floor surfaces throughout and good lighting. The lift accesses all levels. The lift has clear glass walls, please be aware that this may cause difficulties for guide dog users. The floor surfaces at the top and bottom of stairs do not all have colour or texture changes.
      • The accessible route within the site has a minimum width of 1200mm.
      • Any permanently fixed objects are detectable by a person using a cane.
      • You can access all facilities and services within from this accessible route.
      • Lighting levels on this accessible route offer good visibility and viewing.
      • The layout suggests a welcoming physical environment (e.g. mobile floor stands provide unimpeded travel, or outdoor environment surfaces are well maintained).
    • Signage within the site:

      • Signage is well laid out throughout the Town Hall providing direction and location of accessible facilities, i.e. lift, toilets.
    • Sensory options:

      • Hearing loops are provided in the Great Hall and Concert Chamber in Auckland Town Hall.
    • Surfaces:

      • Patterned tiling in the Queen Street entrance foyer may be disorienting for those with visual impairment.
      • The floor surface covering has a strong pattern and could be disorienting.
      • Tactile indicators are not installed on the accessible route
    • Lifts:

      • A glass lift is located in the central atrium.
      • All controls (i.e. landing controls, alarm and emergency telephone) are located within a reachable range.
      • The lift has clear glazing, which may be disorienting.
    • Stairs or Steps:

      • Stairs are inside the foyer near the Queen Street entrance. Stair risers are of varying heights and depths. Handrails on both sides of the stair and centre, however the external rails begin from the third step ascending.
      • There is a handrail located on at least one or both sides of the stairs.
    • Accessible Reception/ Counter / Ticket Sales

      • The Box Office ticket sales counter is over one metre in height. An alternative accessible reception counter is provided in front on the left hand side of the Box Office.
      • There is a counter located on the accessible route.
      • The counter is accessible and has a clear space of 1200mm x 1200mm in front.
      • EFTPOS terminals are reachable and usable.
    • Accessible Toilets:

      • Accessible toilet facilities are gender specific and located on the ground floor. Assistance may be required to open the external doors as they're quite heavy.
      • There are gender specific accessible toilets located on the ground floor.
      • Accessible toilets are not on every floor.
      • The toilet seat lid can act as a back rest.
      • The toilet pan provides a stable base to transfer from.
      • The accessible toilet is +/- 1600mm wide x 1900mm long.
    • Places of assembly, entertainment and recreation:

      • The Great Hall and Concert Chamber are on the accessible route and have hearing loops installed. Seating in the Great Hall is moveable.
      • Meeting rooms are on the accessible route.
      • Entertainment areas are on the accessible route.
      • Recreation areas are located on the accessible route.
      • There is level access and floor space for wheelchair users to be seated with the general audience.
      • There is direct access to an accessible toilet.
    • Designated Accessible Areas:

      • The Circle and Balcony levels include seating with back and armrest support.
      • There is a grassed area for support animals (e.g. guide, hearing or mobility dogs).
  • Getting out safely:

      • Staff are health and safety trained and will guide patrons to evacuation points during an emergency.
      • The emergency exits are accessible and hazard free.
      • Not all doors can stay open automatically during an emergency.
      • There are audible fire alerting devices.
      • Assembly areas (e.g. evacuation point) are on the accessible route.

Hearing

Bronze

These are the features that the business provides to create a positive accessible experience for customers or visitors who are Deaf or have a hearing impairment.

  • Getting ready to go:

    • The website:

      • www.aucklandlive.co.nz/venue/auckland-town-hall
      • Information on the accessible facilities is also outlined on this organisation's website.
      • The Auckland Live website includes a page on accessibility with useful information. It also includes a sign language video outlining sign language interpreted performances.
    • Brochures:

      • Print brochures promoting events at the Auckland Town Hall vary in the size of text used, colour, images and the type of paper used (matte or glossy).
      • Auckland Live and production companies market events using a wide range of media to ensure audiences know about upcoming events. Advertising includes listings on event and news websites, print (newspapers, brochures in cafes/libraries/doctors clinics, posters), outdoor advertising, (Adshels, bus backs, Lightboxes in car park buildings, venue banners) and radio advertising.
  • Arriving and Getting In:

    • Bus Stop:

      • Bus stop 7059 is on Queen Street, alongside the Town Hall entrance and bus stop 7060 is on the opposite side of Queen Street. These are the Citylink, Midtown and Airbus routes. They provide shelter, seating and electronic/text timetable information.
      • There is a bus stop located on Queen Street alongside the Town Hall and on the opposite side of Queen Street
      • The bus stop numbers are 7059 and 7060
      • The bus route is the Citylink, Midtown and Airport
      • There is seating and shelter at the bus stop.
    • Car parking:

      • The Civic car park, directly beneath Aotea Square is the ideal option. Entrances from Greys Avenue and Mayoral Drive. Alternative parking can be found at the Atrium on Elliott or Victoria Street car parks.
    • Drop off/pick up zone:

      • There is an uncovered drop off/pick up zone alongside the Town Hall on Queen Street. Please note there is no kerb cut until the pedestrian crossing at the junction of Queen Street / Wakefield Street.
      • The drop off/pick up zone is located within 200 metres of the organisation's entrance.
      • There is no shelter over the drop off/pick up zone.
      • There is no kerb curb cut to the pavement or the environment is uneven.
    • Drop off/pick up zone signage:

      • There is no clear signage to this designated zone on Queen Street (beside the Town Hall).
    • Kerb Side:

      • Please note there is no kerb ramp when access visitors are dropped off outside the Town Hall who use mobility equipment. The nearest kerb ramp is located at the intersection of Queen and Wellesley Streets.
    • The identified accessible route to the site:

      • The entrances to the Town Hall from either Aotea Square or Queen Street have no signage, making them difficult to identify from a distance. There are no ground tactile indicators installed along the accessible route.
    • The main entrance into the site:

      • There are two entrances into the Town Hall, one nearest Aotea Square (Civic car park) and the other on Queen Street.
    • Main entrance signage:

      • There is no signage on the outside of the Town Hall to indicate the entrances off Aotea Square or Queen Street.
    • Main entrance doorways (this includes gates and turnstiles)

      • During events the entrance doors to the Town Hall would normally remain open until events start. There are full length glazed swing doors at the entrance off Aotea Square. Level access is via the entrance off Aotea Square and the left hand door Queen Street entrance.
  • Getting around within the site:

    • Customer Service:

      • Event Service Attendants and Box Office staff (ticket sales) are available to assist with access enquiries.
      • There are staff available to help with any access enquiries.
      • All support animals are welcomed on premises (e.g. guide, hearing or mobility dogs etc).
    • Communicating Accessibly:

      • Information can be sent out via email.
    • The identified accessible route within the site:

      • The route within the Town Hall is easy to follow, with level floor surfaces throughout and good lighting. The lift accesses all levels. The lift has clear glass walls, please be aware that this may cause difficulties for guide dog users. The floor surfaces at the top and bottom of stairs do not all have colour or texture changes.
      • The accessible route within the site has a minimum width of 1200mm.
      • You can access all facilities and services within from this accessible route.
      • Lighting levels on this accessible route offer good visibility and viewing.
      • The layout suggests a welcoming physical environment (e.g. mobile floor stands provide unimpeded travel, or outdoor environment surfaces are well maintained).
    • Signage within the site:

      • Signage is well laid out throughout the Town Hall providing direction and location of accessible facilities, i.e. lift, toilets.
    • Sensory options:

      • Hearing loops are provided in the Great Hall and Concert Chamber in Auckland Town Hall.
      • There is a hearing loop available.
    • Surfaces:

      • Patterned tiling in the Queen Street entrance foyer may be disorienting for those with visual impairment.
    • Lifts:

      • A glass lift is located in the central atrium.
      • All controls (i.e. landing controls, alarm and emergency telephone) are located within a reachable range.
      • The lift has clear glazing, which may be disorienting.
    • Stairs or Steps:

      • Stairs are inside the foyer near the Queen Street entrance. Stair risers are of varying heights and depths. Handrails on both sides of the stair and centre, however the external rails begin from the third step ascending.
      • There is a handrail located on at least one or both sides of the stairs.
    • Accessible Reception/ Counter / Ticket Sales

      • The Box Office ticket sales counter is over one metre in height. An alternative accessible reception counter is provided in front on the left hand side of the Box Office.
      • There is a counter located on the accessible route.
      • The counter is accessible and has a clear space of 1200mm x 1200mm in front.
      • EFTPOS terminals are reachable and usable.
    • Accessible Toilets:

      • Accessible toilet facilities are gender specific and located on the ground floor. Assistance may be required to open the external doors as they're quite heavy.
      • There are gender specific accessible toilets located on the ground floor.
      • Accessible toilets are not on every floor.
      • The toilet seat lid can act as a back rest.
      • The toilet pan provides a stable base to transfer from.
      • The accessible toilet is +/- 1600mm wide x 1900mm long.
    • Places of assembly, entertainment and recreation:

      • The Great Hall and Concert Chamber are on the accessible route and have hearing loops installed. Seating in the Great Hall is moveable.
      • Meeting rooms are on the accessible route.
      • Entertainment areas are on the accessible route.
      • Recreation areas are located on the accessible route.
      • There is direct access to an accessible toilet.
      • There are assistive listening systems provided.
    • Designated Accessible Areas:

      • The Circle and Balcony levels include seating with back and armrest support.
      • There is a grassed area for support animals (e.g. guide, hearing or mobility dogs).
  • Getting out safely:

      • Staff are health and safety trained and will guide patrons to evacuation points during an emergency.
      • The emergency exits are accessible and hazard free.
      • Not all doors can stay open automatically during an emergency.
      • There are audible fire alerting devices.
      • Assembly areas (e.g. evacuation point) are on the accessible route.

Mobility

Silver

These are the features that the business provides to create a positive accessible experience for customers or visitors with a mobility impairment.

  • Getting ready to go:

    • The website:

      • www.aucklandlive.co.nz/venue/auckland-town-hall
      • Information on the accessible facilities is also outlined on this organisation's website.
      • The Auckland Live website includes a page on accessibility with useful information. It also includes a sign language video outlining sign language interpreted performances.
    • Brochures:

      • Print brochures promoting events at the Auckland Town Hall vary in the size of text used, colour, images and the type of paper used (matte or glossy).
      • Auckland Live and production companies market events using a wide range of media to ensure audiences know about upcoming events. Advertising includes listings on event and news websites, print (newspapers, brochures in cafes/libraries/doctors clinics, posters), outdoor advertising, (Adshels, bus backs, Lightboxes in car park buildings, venue banners) and radio advertising.
  • Arriving and Getting In:

    • Bus Stop:

      • Bus stop 7059 is on Queen Street, alongside the Town Hall entrance and bus stop 7060 is on the opposite side of Queen Street. These are the Citylink, Midtown and Airbus routes. They provide shelter, seating and electronic/text timetable information.
      • There is a bus stop located on Queen Street alongside the Town Hall and on the opposite side of Queen Street
      • The bus stop numbers are 7059 and 7060
      • The bus route is the Citylink, Midtown and Airport
      • There is seating and shelter at the bus stop.
    • Car parking:

      • The Civic car park, directly beneath Aotea Square is the ideal option. Entrances from Greys Avenue and Mayoral Drive. Alternative parking can be found at the Atrium on Elliott or Victoria Street car parks.
      • There is accessible car parking.
      • 1, 2 and 3
      • The accessible parking is easy to find and well sign posted.
      • There is shelter over the accessible car parking.
    • Drop off/pick up zone:

      • There is an uncovered drop off/pick up zone alongside the Town Hall on Queen Street. Please note there is no kerb cut until the pedestrian crossing at the junction of Queen Street / Wakefield Street.
      • The drop off/pick up zone is located within 200 metres of the organisation's entrance.
      • There is no shelter over the drop off/pick up zone.
      • There is no kerb curb cut to the pavement or the environment is uneven.
    • Drop off/pick up zone signage:

      • There is no clear signage to this designated zone on Queen Street (beside the Town Hall).
    • Kerb Side:

      • Please note there is no kerb ramp when access visitors are dropped off outside the Town Hall who use mobility equipment. The nearest kerb ramp is located at the intersection of Queen and Wellesley Streets.
    • The identified accessible route to the site:

      • The entrances to the Town Hall from either Aotea Square or Queen Street have no signage, making them difficult to identify from a distance. There are no ground tactile indicators installed along the accessible route.
      • The accessible route to the site has a minimum width of 1200mm.
    • The main entrance into the site:

      • There are two entrances into the Town Hall, one nearest Aotea Square (Civic car park) and the other on Queen Street.
    • Main entrance signage:

      • There is no signage on the outside of the Town Hall to indicate the entrances off Aotea Square or Queen Street.
    • Main entrance doorways (this includes gates and turnstiles)

      • During events the entrance doors to the Town Hall would normally remain open until events start. There are full length glazed swing doors at the entrance off Aotea Square. Level access is via the entrance off Aotea Square and the left hand door Queen Street entrance.
      • Single swing doors have a minimum width of 760mm.
      • The entrance door swing allows for a 1200mm minimum clear space.
  • Getting around within the site:

    • Customer Service:

      • Event Service Attendants and Box Office staff (ticket sales) are available to assist with access enquiries.
      • There are staff available to help with any access enquiries.
      • There are wheelchairs available.
      • There are 2 wheelchairs available
      • All support animals are welcomed on premises (e.g. guide, hearing or mobility dogs etc).
    • Communicating Accessibly:

    • The identified accessible route within the site:

      • The route within the Town Hall is easy to follow, with level floor surfaces throughout and good lighting. The lift accesses all levels. The lift has clear glass walls, please be aware that this may cause difficulties for guide dog users. The floor surfaces at the top and bottom of stairs do not all have colour or texture changes.
      • The accessible route within the site has a minimum width of 1200mm.
      • You can access all facilities and services within from this accessible route.
      • Lighting levels on this accessible route offer good visibility and viewing.
      • The layout suggests a welcoming physical environment (e.g. mobile floor stands provide unimpeded travel, or outdoor environment surfaces are well maintained).
    • Signage within the site:

      • Signage is well laid out throughout the Town Hall providing direction and location of accessible facilities, i.e. lift, toilets.
    • Sensory options:

      • Hearing loops are provided in the Great Hall and Concert Chamber in Auckland Town Hall.
    • Surfaces:

      • Patterned tiling in the Queen Street entrance foyer may be disorienting for those with visual impairment.
      • Easy movement around the site due to short cut carpet pile.
    • Lifts:

      • A glass lift is located in the central atrium.
      • All controls (i.e. landing controls, alarm and emergency telephone) are located within a reachable range.
      • The lift has clear glazing, which may be disorienting.
    • Stairs or Steps:

      • Stairs are inside the foyer near the Queen Street entrance. Stair risers are of varying heights and depths. Handrails on both sides of the stair and centre, however the external rails begin from the third step ascending.
      • There is a handrail located on at least one or both sides of the stairs.
    • Accessible Reception/ Counter / Ticket Sales

      • The Box Office ticket sales counter is over one metre in height. An alternative accessible reception counter is provided in front on the left hand side of the Box Office.
      • There is a counter located on the accessible route.
      • The counter is accessible and has a clear space of 1200mm x 1200mm in front.
      • There is at least one access space at the service or reception counter.
      • EFTPOS terminals are reachable and usable.
    • Accessible Toilets:

      • Accessible toilet facilities are gender specific and located on the ground floor. Assistance may be required to open the external doors as they're quite heavy.
      • There are gender specific accessible toilets located on the ground floor.
      • Accessible toilets are not on every floor.
      • The toilet seat lid can act as a back rest.
      • The toilet pan provides a stable base to transfer from.
      • The accessible toilet is +/- 1600mm wide x 1900mm long.
      • The washbasin is reachable from the toilet seat.
    • Places of assembly, entertainment and recreation:

      • The Great Hall and Concert Chamber are on the accessible route and have hearing loops installed. Seating in the Great Hall is moveable.
      • Meeting rooms are on the accessible route.
      • Entertainment areas are on the accessible route.
      • Recreation areas are located on the accessible route.
      • There is level access and floor space for wheelchair users to be seated with the general audience.
      • There is direct access to an accessible toilet.
    • Designated Accessible Areas:

      • The Circle and Balcony levels include seating with back and armrest support.
      • There is a grassed area for support animals (e.g. guide, hearing or mobility dogs).
  • Getting out safely:

      • Staff are health and safety trained and will guide patrons to evacuation points during an emergency.
      • The emergency exits are accessible and hazard free.
      • Not all doors can stay open automatically during an emergency.
      • There are audible fire alerting devices.
      • Assembly areas (e.g. evacuation point) are on the accessible route.

Parents

Silver

These are the features that the business provides to create a positive accessible experience for customers or visitors with young children.

  • Getting ready to go:

    • The website:

      • www.aucklandlive.co.nz/venue/auckland-town-hall
      • Information on the accessible facilities is also outlined on this organisation's website.
      • The Auckland Live website includes a page on accessibility with useful information. It also includes a sign language video outlining sign language interpreted performances.
    • Brochures:

      • Print brochures promoting events at the Auckland Town Hall vary in the size of text used, colour, images and the type of paper used (matte or glossy).
      • Auckland Live and production companies market events using a wide range of media to ensure audiences know about upcoming events. Advertising includes listings on event and news websites, print (newspapers, brochures in cafes/libraries/doctors clinics, posters), outdoor advertising, (Adshels, bus backs, Lightboxes in car park buildings, venue banners) and radio advertising.
  • Arriving and Getting In:

    • Bus Stop:

      • Bus stop 7059 is on Queen Street, alongside the Town Hall entrance and bus stop 7060 is on the opposite side of Queen Street. These are the Citylink, Midtown and Airbus routes. They provide shelter, seating and electronic/text timetable information.
      • There is a bus stop located on Queen Street alongside the Town Hall and on the opposite side of Queen Street
      • The bus stop numbers are 7059 and 7060
      • The bus route is the Citylink, Midtown and Airport
      • There is seating and shelter at the bus stop.
    • Car parking:

      • The Civic car park, directly beneath Aotea Square is the ideal option. Entrances from Greys Avenue and Mayoral Drive. Alternative parking can be found at the Atrium on Elliott or Victoria Street car parks.
    • Drop off/pick up zone:

      • There is an uncovered drop off/pick up zone alongside the Town Hall on Queen Street. Please note there is no kerb cut until the pedestrian crossing at the junction of Queen Street / Wakefield Street.
      • The drop off/pick up zone is located within 200 metres of the organisation's entrance.
      • There is no shelter over the drop off/pick up zone.
      • There is no kerb curb cut to the pavement or the environment is uneven.
    • Drop off/pick up zone signage:

      • There is no clear signage to this designated zone on Queen Street (beside the Town Hall).
    • Kerb Side:

      • Please note there is no kerb ramp when access visitors are dropped off outside the Town Hall who use mobility equipment. The nearest kerb ramp is located at the intersection of Queen and Wellesley Streets.
    • The identified accessible route to the site:

      • The entrances to the Town Hall from either Aotea Square or Queen Street have no signage, making them difficult to identify from a distance. There are no ground tactile indicators installed along the accessible route.
    • The main entrance into the site:

      • There are two entrances into the Town Hall, one nearest Aotea Square (Civic car park) and the other on Queen Street.
    • Main entrance signage:

      • There is no signage on the outside of the Town Hall to indicate the entrances off Aotea Square or Queen Street.
    • Main entrance doorways (this includes gates and turnstiles)

      • During events the entrance doors to the Town Hall would normally remain open until events start. There are full length glazed swing doors at the entrance off Aotea Square. Level access is via the entrance off Aotea Square and the left hand door Queen Street entrance.
      • Single swing doors have a minimum width of 760mm.
      • The entrance door swing allows for a 1200mm minimum clear space.
  • Getting around within the site:

    • Customer Service:

      • Event Service Attendants and Box Office staff (ticket sales) are available to assist with access enquiries.
      • There are staff available to help with any access enquiries.
      • There are wheelchairs available.
      • There are 2 wheelchairs available
      • All support animals are welcomed on premises (e.g. guide, hearing or mobility dogs etc).
    • Communicating Accessibly:

    • The identified accessible route within the site:

      • The route within the Town Hall is easy to follow, with level floor surfaces throughout and good lighting. The lift accesses all levels. The lift has clear glass walls, please be aware that this may cause difficulties for guide dog users. The floor surfaces at the top and bottom of stairs do not all have colour or texture changes.
      • The accessible route within the site has a minimum width of 1200mm.
      • You can access all facilities and services within from this accessible route.
      • Lighting levels on this accessible route offer good visibility and viewing.
      • The layout suggests a welcoming physical environment (e.g. mobile floor stands provide unimpeded travel, or outdoor environment surfaces are well maintained).
    • Signage within the site:

      • Signage is well laid out throughout the Town Hall providing direction and location of accessible facilities, i.e. lift, toilets.
    • Sensory options:

      • Hearing loops are provided in the Great Hall and Concert Chamber in Auckland Town Hall.
    • Surfaces:

      • Patterned tiling in the Queen Street entrance foyer may be disorienting for those with visual impairment.
      • Easy movement around the site due to short cut carpet pile.
    • Lifts:

      • A glass lift is located in the central atrium.
      • All controls (i.e. landing controls, alarm and emergency telephone) are located within a reachable range.
      • The lift has clear glazing, which may be disorienting.
    • Stairs or Steps:

      • Stairs are inside the foyer near the Queen Street entrance. Stair risers are of varying heights and depths. Handrails on both sides of the stair and centre, however the external rails begin from the third step ascending.
      • There is a handrail located on at least one or both sides of the stairs.
    • Accessible Reception/ Counter / Ticket Sales

      • The Box Office ticket sales counter is over one metre in height. An alternative accessible reception counter is provided in front on the left hand side of the Box Office.
      • There is a counter located on the accessible route.
      • The counter is accessible and has a clear space of 1200mm x 1200mm in front.
      • There is at least one access space at the service or reception counter.
      • EFTPOS terminals are reachable and usable.
    • Accessible Toilets:

      • Accessible toilet facilities are gender specific and located on the ground floor. Assistance may be required to open the external doors as they're quite heavy.
      • There are gender specific accessible toilets located on the ground floor.
      • There is a baby change station or separate parent room available.
      • Accessible toilets are not on every floor.
      • The toilet seat lid can act as a back rest.
      • The toilet pan provides a stable base to transfer from.
      • The accessible toilet is +/- 1600mm wide x 1900mm long.
    • Places of assembly, entertainment and recreation:

      • The Great Hall and Concert Chamber are on the accessible route and have hearing loops installed. Seating in the Great Hall is moveable.
      • Meeting rooms are on the accessible route.
      • Entertainment areas are on the accessible route.
      • Recreation areas are located on the accessible route.
      • There is level access and floor space for wheelchair users to be seated with the general audience.
      • There is direct access to an accessible toilet.
    • Designated Accessible Areas:

      • The Circle and Balcony levels include seating with back and armrest support.
      • There is a grassed area for support animals (e.g. guide, hearing or mobility dogs).
  • Getting out safely:

      • Staff are health and safety trained and will guide patrons to evacuation points during an emergency.
      • The emergency exits are accessible and hazard free.
      • Not all doors can stay open automatically during an emergency.
      • There are audible fire alerting devices.
      • Assembly areas (e.g. evacuation point) are on the accessible route.

Learning & Intellectual

Silver

These are the features that the business provides to create a positive accessible experience for customers or visitors with a learning or intellectual impairment.

  • Getting ready to go:

    • The website:

      • www.aucklandlive.co.nz/venue/auckland-town-hall
      • Information on the accessible facilities is also outlined on this organisation's website.
      • The Auckland Live website includes a page on accessibility with useful information. It also includes a sign language video outlining sign language interpreted performances.
    • Brochures:

      • Print brochures promoting events at the Auckland Town Hall vary in the size of text used, colour, images and the type of paper used (matte or glossy).
      • Auckland Live and production companies market events using a wide range of media to ensure audiences know about upcoming events. Advertising includes listings on event and news websites, print (newspapers, brochures in cafes/libraries/doctors clinics, posters), outdoor advertising, (Adshels, bus backs, Lightboxes in car park buildings, venue banners) and radio advertising.
  • Arriving and Getting In:

    • Bus Stop:

      • Bus stop 7059 is on Queen Street, alongside the Town Hall entrance and bus stop 7060 is on the opposite side of Queen Street. These are the Citylink, Midtown and Airbus routes. They provide shelter, seating and electronic/text timetable information.
      • There is a bus stop located on Queen Street alongside the Town Hall and on the opposite side of Queen Street
      • The bus stop numbers are 7059 and 7060
      • The bus route is the Citylink, Midtown and Airport
      • There is seating and shelter at the bus stop.
    • Car parking:

      • The Civic car park, directly beneath Aotea Square is the ideal option. Entrances from Greys Avenue and Mayoral Drive. Alternative parking can be found at the Atrium on Elliott or Victoria Street car parks.
    • Drop off/pick up zone:

      • There is an uncovered drop off/pick up zone alongside the Town Hall on Queen Street. Please note there is no kerb cut until the pedestrian crossing at the junction of Queen Street / Wakefield Street.
      • The drop off/pick up zone is located within 200 metres of the organisation's entrance.
      • There is no shelter over the drop off/pick up zone.
      • There is no kerb curb cut to the pavement or the environment is uneven.
    • Drop off/pick up zone signage:

      • There is no clear signage to this designated zone on Queen Street (beside the Town Hall).
    • Kerb Side:

      • Please note there is no kerb ramp when access visitors are dropped off outside the Town Hall who use mobility equipment. The nearest kerb ramp is located at the intersection of Queen and Wellesley Streets.
    • The identified accessible route to the site:

      • The entrances to the Town Hall from either Aotea Square or Queen Street have no signage, making them difficult to identify from a distance. There are no ground tactile indicators installed along the accessible route.
      • The accessible route to the site has a minimum width of 1200mm.
    • The main entrance into the site:

      • There are two entrances into the Town Hall, one nearest Aotea Square (Civic car park) and the other on Queen Street.
    • Main entrance signage:

      • There is no signage on the outside of the Town Hall to indicate the entrances off Aotea Square or Queen Street.
    • Main entrance doorways (this includes gates and turnstiles)

      • During events the entrance doors to the Town Hall would normally remain open until events start. There are full length glazed swing doors at the entrance off Aotea Square. Level access is via the entrance off Aotea Square and the left hand door Queen Street entrance.
      • The entrance door swing allows for a 1200mm minimum clear space.
  • Getting around within the site:

    • Customer Service:

      • Event Service Attendants and Box Office staff (ticket sales) are available to assist with access enquiries.
      • There are staff available to help with any access enquiries.
      • All support animals are welcomed on premises (e.g. guide, hearing or mobility dogs etc).
    • Communicating Accessibly:

    • The identified accessible route within the site:

      • The route within the Town Hall is easy to follow, with level floor surfaces throughout and good lighting. The lift accesses all levels. The lift has clear glass walls, please be aware that this may cause difficulties for guide dog users. The floor surfaces at the top and bottom of stairs do not all have colour or texture changes.
      • The accessible route within the site has a minimum width of 1200mm.
      • You can access all facilities and services within from this accessible route.
      • Lighting levels on this accessible route offer good visibility and viewing.
      • The layout suggests a welcoming physical environment (e.g. mobile floor stands provide unimpeded travel, or outdoor environment surfaces are well maintained).
    • Signage within the site:

      • Signage is well laid out throughout the Town Hall providing direction and location of accessible facilities, i.e. lift, toilets.
    • Sensory options:

      • Hearing loops are provided in the Great Hall and Concert Chamber in Auckland Town Hall.
    • Surfaces:

      • Patterned tiling in the Queen Street entrance foyer may be disorienting for those with visual impairment.
      • The floor surface covering has a strong pattern and could be disorienting.
    • Lifts:

      • A glass lift is located in the central atrium.
      • All controls (i.e. landing controls, alarm and emergency telephone) are located within a reachable range.
      • The lift has clear glazing, which may be disorienting.
    • Stairs or Steps:

      • Stairs are inside the foyer near the Queen Street entrance. Stair risers are of varying heights and depths. Handrails on both sides of the stair and centre, however the external rails begin from the third step ascending.
      • There is a handrail located on at least one or both sides of the stairs.
    • Accessible Reception/ Counter / Ticket Sales

      • The Box Office ticket sales counter is over one metre in height. An alternative accessible reception counter is provided in front on the left hand side of the Box Office.
      • There is a counter located on the accessible route.
      • The counter is accessible and has a clear space of 1200mm x 1200mm in front.
      • EFTPOS terminals are reachable and usable.
    • Accessible Toilets:

      • Accessible toilet facilities are gender specific and located on the ground floor. Assistance may be required to open the external doors as they're quite heavy.
      • There are gender specific accessible toilets located on the ground floor.
      • Accessible toilets are not on every floor.
      • The toilet seat lid can act as a back rest.
      • The toilet pan provides a stable base to transfer from.
      • The accessible toilet is +/- 1600mm wide x 1900mm long.
    • Places of assembly, entertainment and recreation:

      • The Great Hall and Concert Chamber are on the accessible route and have hearing loops installed. Seating in the Great Hall is moveable.
      • Meeting rooms are on the accessible route.
      • Entertainment areas are on the accessible route.
      • Recreation areas are located on the accessible route.
      • There is level access and floor space for wheelchair users to be seated with the general audience.
      • There is direct access to an accessible toilet.
    • Designated Accessible Areas:

      • The Circle and Balcony levels include seating with back and armrest support.
      • There is a grassed area for support animals (e.g. guide, hearing or mobility dogs).
  • Getting out safely:

      • Staff are health and safety trained and will guide patrons to evacuation points during an emergency.
      • The emergency exits are accessible and hazard free.
      • Not all doors can stay open automatically during an emergency.
      • There are audible fire alerting devices.
      • Assembly areas (e.g. evacuation point) are on the accessible route.