Breadcrumbs

Civic Theatre

Contact Information

Civic Theatre
Cnr Queen and Wellesley Streets, Auckland CBD, Auckland
-36.850951,174.764264
Phone: 09 309 2677
Fax: n/a
www.aucklandlive.co.nz

Accessibility Report

Summary

Silver

The Civic is an iconic Auckland landmark held in trust by Auckland Council and managed by The Edge. The Edge is committed to this venue and events being welcoming and a positive experience for all. The Civic, built in 1929 as an 'atmospheric theatre', has Eastern themes and features. Staff are available to assist with specific access enquiries prior to arrival and on the day of your visit. A lift provides access to all floors. Wheelchair seating is provided in the Stalls only. There is an alternative entrance off Queen Street which allows level access to the lift. Access to this can be made by prior arrangement with Box Office staff. Lighting is low throughout the complex creating an atmospheric experience however this may be a challenge for those with low vision. Accessible toilet facilities have a reduced floor area making it difficult to manoeuvre mobility equipment. Selected performances have NZ Sign Language interpretation and audio described sessions. Nearest covered parking is in the Civic car park building, entrance from Greys Avenue or Mayoral Drive.

View the full accessibility report for Civic Theatre.

Ratings by Access Group

The Be. Welcome Assessment rates the accessibility of the organisation in each of the following 5 access groups, as well as providing an overall rating:

Overall Rating
Silver 76%
Vision
Silver 77%
Hearing
Silver 75%
Mobility
Silver 76%
Parents
Silver 76%
Learning & Intellectual
Silver 78%

Vision

Silver

These are the features that the business provides to create a positive accessible experience for customers or visitors with a vision impairment.

  • Getting ready to go:

    • The website:

      • www.aucklandlive.co.nz/venue/the-civic
      • Information on the accessible facilities is also outlined on this organisation's website.
      • The Auckland Live website includes a page on accessibility. It also includes a sign language video outlining sign language interpreted performances.
    • Brochures:

      • Print brochures promoting events at The Civic vary in the size of text used, colour, images and the type of paper used (matte or glossy).
      • Auckland Live and production companies market events at the Civic using a wide range of media to ensure audiences know about upcoming events. Advertising includes listings on event and news websites, print (newspapers, brochures in cafes/libraries/doctors clinics, posters), outdoor advertising, (Adshels, bus backs, Lightboxes in car park buildings, venue banners) and radio advertising.
  • Arriving and Getting In:

    • Bus Stop:

      • There are bus stops near the Civic on both Queen Street and Wellesley Street serving a number of bus routes. Recommend viewing Auckland Transport's website for details of routes covered. Bus stops offer shelter, seating and electronic/text timetable information.
      • There are bus stops located near the Civic on both Queen Street and Wellesley Street
      • See Auckland Transport website: www.at.govt.nz/bus-train-ferry/bus-services/
      • There is seating and shelter at the bus stop.
    • Car parking:

      • The Civic car park, located directly beneath Aotea Square is the ideal option. Entrances from Greys Avenue and Mayoral Drive. Alternative parking can be found at the Atrium on Elliott or Victoria Street car parks.
      • There is accessible car parking.
      • 1, 2 and 3.
      • The accessible parking is easy to find and well sign posted.
      • There is shelter over the accessible car parking.
    • Drop off/pick up zone:

      • Yellow ground markings identify the bus stop and loading/drop off zone located on Queen Street near the Civic's main entrance.
    • Kerb Side:

      • Kerb ramp at the intersection of Queen and Wellesley Streets.
    • The identified accessible route to the site:

      • It is difficult to identify the Civic and Civic Box Office entrances when approaching from Queen Street or Wellesley Street. There are no ground tactile indicators installed along the accessible route.
      • The accessible route to the site has a minimum width of 1200mm.
      • There are no tactile indicators installed to help navigate to the main entrance.
    • The main entrance into the site:

      • The Civic has a level approach to the entrance.
    • Main entrance signage:

      • Signage for the Civic's entrance is displayed on the building (above the entrance) which is visible on approach from Queen and Wellesley Streets. Signage for 'The Civic' features along the length of the Stark's Cafe canopy which is visible to access visitors approaching via Queen Street.
    • Main entrance doorways (this includes gates and turnstiles)

      • During events the entrance doors to the Civic remain open. There are full length glazed, internal, dual swing doors.
      • The entrance door swing allows for a 1200mm minimum clear space.
  • Getting around within the site:

    • Customer Service:

      • Event Service Attendant and Box Office staff (ticket sales) are available to assist with access enquiries.
      • There are staff available to help with any access enquiries.
      • All support animals are welcomed on premises (e.g. guide, hearing or mobility dogs etc).
    • Communicating Accessibly:

      • There are guided tours available upon request.
      • Tours are only available in English.
    • The identified accessible route within the site:

      • All floors are accessible by lift with wheelchair seating available only in the Stalls (level 2). Staff are available to offer assistance with any access enquiries visitors may have.
      • The accessible route within the site has a minimum width of 1200mm.
      • Any permanently fixed objects are detectable by a person using a cane.
      • You can access all facilities and services within from this accessible route.
      • Lighting levels of this accessible route impact on visibility and viewing quality.
      • The layout contains obstacles and/or surfaces that impede travel for the access customer.
    • Fixed ramps within:

      • There is 1 fixed ramp within the Civic.
      • Ramps have a handrail.
    • Signage within the site:

      • Signage in the Civic does not advise access visitors of the accessible route, ramp, location of lift or where accessible toilet facilities are located. Unisex, accessible toilet facilities are located on Level 2 (near The Stalls) and levels 4 and 5. They are identified by the International Symbol of Access sign on the door.
    • Sensory options:

      • Assistive listening systems (hearing loops) are provided in the Civic. Patrons are required to switch their hearing aids to 'tele' to use it. Please contact either the Aotea Centre Box Office or Ticketmaster on 09 970 9700 or 0800 111 999 for advice on the best seats with coverage. Lighting throughout the Civic is low intensity and it may be difficult for those with low vision to navigate their way around the complex without assistance.
    • Surfaces:

      • The surfaces throughout the Civic are slip resistant and firm.
      • The floor surface covering is plain and clear.
      • Tactile indicators are not installed on the accessible route
    • Lifts:

      • A lift provides access to all levels within the Civic. It is located on the accessible route, via the ramp from the main entrance foyer. An alternative entrance off Queen Street provides direct, level access to the lift, i.e. the ramp is not required. Enquire about this option when making your booking or on the day, prior to you arriving for an event.
      • All controls (i.e. landing controls, alarm and emergency telephone) are located within a reachable range.
      • There are raised tactile numbers on each landing.
    • Stairs or Steps:

      • Stairs provide access to the Stalls (lower level) and the Circle (upper level). Handrails are on both sides of the stairs. Stair risers vary in height and depth.
      • There is a handrail located on at least one or both sides of the stairs.
    • Accessible Reception/ Counter / Ticket Sales

      • The Civic Box Office is only open 90 minutes prior to performances. To make bookings or for enquiries, please contact either the Aotea Centre Box Office or Ticketmaster on 09 970 9700 or 0800 111 999, website: ticketmaster.co.nz The Civic Box Office counter is just over a metre in height. EFTPOS facilities can be passed across the counter. Bar counters within the Civic are approximately 1 metre in height.
      • There is a counter located on the accessible route.
      • The counter is accessible and has a clear space of 1200mm x 1200mm in front.
      • EFTPOS terminals are reachable and usable.
    • Cafe/Restaurant/Bar Area:

      • These premises are licensed.
      • There is an accessible outdoor area.
      • The cafe/restaurant/bar area is on a single level.
      • There is a level accessible entry into the cafe/restaurant/bar area.
      • The entrance is clearly illuminated.
      • The entrance is colour contrasted.
      • Entry doors are easily operable.
      • Electronic payment devices (eg EFTPOS terminals) are reachable and usable for all access customers.
      • Hard flooring surfaces appear to have a slip resistant surface
      • The floor surface covering is plain and clear.
      • Natural and artificial lighting levels avoid glare and sudden, abrupt changes in intensity
      • Reflective and polished surfaces are minimised.
      • Stark's Bar and Cafe adjoins the Civic on Queen Street and includes indoor and outdoor seating. The counter is 1135mm above the floor. Staff appear friendly and helpful.
      • Staff are identifiable with a uniform or name badge.
    • Accessible Toilets:

      • Accessible toilet units are provided in the male and female facilities near the Stalls on Level 2, which are nearest the wheelchair seating. Unisex facilities are on levels 4 and 5. Toilet pan heights are low at 420mm above the floor.
      • There are accessible toilets located near the Stalls (Level 2) and also on levels 4 and 5
      • All gender accessible toilets are in a self-contained compartment with full privacy.
      • Accessible toilets are distributed evenly throughout multi storey buildings.
      • The toilet seat lid can act as a back rest.
      • The toilet pan provides a stable base to transfer from.
      • The accessible toilet is +/- 1600mm wide x 1900mm long.
    • Places of assembly, entertainment and recreation:

      • Wheelchair seating is provided in The Stalls on Level 2. All entertainment rooms are accessible by lift.
      • Meeting rooms are on the accessible route.
      • Entertainment areas are on the accessible route.
      • Recreation areas are located on the accessible route.
      • There is level access and floor space for wheelchair users to be seated with the general audience.
      • There is direct access to an accessible toilet.
    • Designated Accessible Areas:

      • Public seating is provided in the foyer and entertainment rooms that have back rest and armrest support.
  • Getting out safely:

      • Staff are health and safety trained to guide patrons out of the Civic during an evacuation.
      • The emergency exits are accessible and hazard free.
      • Not all doors can stay open automatically during an emergency.
      • There are audible fire alerting devices.
      • Assembly areas (e.g. evacuation point) are on the accessible route.

Hearing

Silver

These are the features that the business provides to create a positive accessible experience for customers or visitors who are Deaf or have a hearing impairment.

  • Getting ready to go:

    • The website:

      • www.aucklandlive.co.nz/venue/the-civic
      • Information on the accessible facilities is also outlined on this organisation's website.
      • The Auckland Live website includes a page on accessibility. It also includes a sign language video outlining sign language interpreted performances.
    • Brochures:

      • Print brochures promoting events at The Civic vary in the size of text used, colour, images and the type of paper used (matte or glossy).
      • Auckland Live and production companies market events at the Civic using a wide range of media to ensure audiences know about upcoming events. Advertising includes listings on event and news websites, print (newspapers, brochures in cafes/libraries/doctors clinics, posters), outdoor advertising, (Adshels, bus backs, Lightboxes in car park buildings, venue banners) and radio advertising.
  • Arriving and Getting In:

    • Bus Stop:

      • There are bus stops near the Civic on both Queen Street and Wellesley Street serving a number of bus routes. Recommend viewing Auckland Transport's website for details of routes covered. Bus stops offer shelter, seating and electronic/text timetable information.
      • There are bus stops located near the Civic on both Queen Street and Wellesley Street
      • See Auckland Transport website: www.at.govt.nz/bus-train-ferry/bus-services/
      • There is seating and shelter at the bus stop.
    • Car parking:

      • The Civic car park, located directly beneath Aotea Square is the ideal option. Entrances from Greys Avenue and Mayoral Drive. Alternative parking can be found at the Atrium on Elliott or Victoria Street car parks.
    • Drop off/pick up zone:

      • Yellow ground markings identify the bus stop and loading/drop off zone located on Queen Street near the Civic's main entrance.
    • Kerb Side:

      • Kerb ramp at the intersection of Queen and Wellesley Streets.
    • The identified accessible route to the site:

      • It is difficult to identify the Civic and Civic Box Office entrances when approaching from Queen Street or Wellesley Street. There are no ground tactile indicators installed along the accessible route.
    • The main entrance into the site:

      • The Civic has a level approach to the entrance.
    • Main entrance signage:

      • Signage for the Civic's entrance is displayed on the building (above the entrance) which is visible on approach from Queen and Wellesley Streets. Signage for 'The Civic' features along the length of the Stark's Cafe canopy which is visible to access visitors approaching via Queen Street.
    • Main entrance doorways (this includes gates and turnstiles)

      • During events the entrance doors to the Civic remain open. There are full length glazed, internal, dual swing doors.
  • Getting around within the site:

    • Customer Service:

      • Event Service Attendant and Box Office staff (ticket sales) are available to assist with access enquiries.
      • There are staff available to help with any access enquiries.
      • All support animals are welcomed on premises (e.g. guide, hearing or mobility dogs etc).
    • Communicating Accessibly:

      • There are guided tours available upon request.
      • Tours are only available in English.
      • Information can be sent out via email.
    • The identified accessible route within the site:

      • All floors are accessible by lift with wheelchair seating available only in the Stalls (level 2). Staff are available to offer assistance with any access enquiries visitors may have.
      • The accessible route within the site has a minimum width of 1200mm.
      • You can access all facilities and services within from this accessible route.
      • Lighting levels of this accessible route impact on visibility and viewing quality.
      • The layout contains obstacles and/or surfaces that impede travel for the access customer.
    • Fixed ramps within:

      • Ramps have a handrail.
    • Signage within the site:

      • Signage in the Civic does not advise access visitors of the accessible route, ramp, location of lift or where accessible toilet facilities are located. Unisex, accessible toilet facilities are located on Level 2 (near The Stalls) and levels 4 and 5. They are identified by the International Symbol of Access sign on the door.
    • Sensory options:

      • Assistive listening systems (hearing loops) are provided in the Civic. Patrons are required to switch their hearing aids to 'tele' to use it. Please contact either the Aotea Centre Box Office or Ticketmaster on 09 970 9700 or 0800 111 999 for advice on the best seats with coverage. Lighting throughout the Civic is low intensity and it may be difficult for those with low vision to navigate their way around the complex without assistance.
      • A listening system exists.
      • There is a hearing loop available.
    • Surfaces:

      • The surfaces throughout the Civic are slip resistant and firm.
    • Lifts:

      • A lift provides access to all levels within the Civic. It is located on the accessible route, via the ramp from the main entrance foyer. An alternative entrance off Queen Street provides direct, level access to the lift, i.e. the ramp is not required. Enquire about this option when making your booking or on the day, prior to you arriving for an event.
      • All controls (i.e. landing controls, alarm and emergency telephone) are located within a reachable range.
    • Stairs or Steps:

      • Stairs provide access to the Stalls (lower level) and the Circle (upper level). Handrails are on both sides of the stairs. Stair risers vary in height and depth.
      • There is a handrail located on at least one or both sides of the stairs.
    • Accessible Reception/ Counter / Ticket Sales

      • The Civic Box Office is only open 90 minutes prior to performances. To make bookings or for enquiries, please contact either the Aotea Centre Box Office or Ticketmaster on 09 970 9700 or 0800 111 999, website: ticketmaster.co.nz The Civic Box Office counter is just over a metre in height. EFTPOS facilities can be passed across the counter. Bar counters within the Civic are approximately 1 metre in height.
      • There is a counter located on the accessible route.
      • The counter is accessible and has a clear space of 1200mm x 1200mm in front.
      • EFTPOS terminals are reachable and usable.
    • Cafe/Restaurant/Bar Area:

      • These premises are licensed.
      • There is an accessible outdoor area.
      • The cafe/restaurant/bar area is on a single level.
      • There is a level accessible entry into the cafe/restaurant/bar area.
      • Entry doors are easily operable.
      • Electronic payment devices (eg EFTPOS terminals) are reachable and usable for all access customers.
      • Hard flooring surfaces appear to have a slip resistant surface
      • Natural and artificial lighting levels avoid glare and sudden, abrupt changes in intensity
      • Reflective and polished surfaces are minimised.
      • Staff are identifiable with a uniform or name badge.
      • Stark's Bar and Cafe adjoins the Civic on Queen Street and includes indoor and outdoor seating. The counter is 1135mm above the floor. Staff appear friendly and helpful.
    • Accessible Toilets:

      • Accessible toilet units are provided in the male and female facilities near the Stalls on Level 2, which are nearest the wheelchair seating. Unisex facilities are on levels 4 and 5. Toilet pan heights are low at 420mm above the floor.
      • There are accessible toilets located near the Stalls (Level 2) and also on levels 4 and 5
      • All gender accessible toilets are in a self-contained compartment with full privacy.
      • Accessible toilets are distributed evenly throughout multi storey buildings.
      • The toilet seat lid can act as a back rest.
      • The toilet pan provides a stable base to transfer from.
      • The accessible toilet is +/- 1600mm wide x 1900mm long.
    • Places of assembly, entertainment and recreation:

      • Wheelchair seating is provided in The Stalls on Level 2. All entertainment rooms are accessible by lift.
      • Meeting rooms are on the accessible route.
      • Entertainment areas are on the accessible route.
      • Recreation areas are located on the accessible route.
      • There is direct access to an accessible toilet.
      • There are assistive listening systems provided.
    • Designated Accessible Areas:

      • Public seating is provided in the foyer and entertainment rooms that have back rest and armrest support.
  • Getting out safely:

      • Staff are health and safety trained to guide patrons out of the Civic during an evacuation.
      • The emergency exits are accessible and hazard free.
      • Not all doors can stay open automatically during an emergency.
      • There are audible fire alerting devices.
      • Assembly areas (e.g. evacuation point) are on the accessible route.

Mobility

Silver

These are the features that the business provides to create a positive accessible experience for customers or visitors with a mobility impairment.

  • Getting ready to go:

    • The website:

      • www.aucklandlive.co.nz/venue/the-civic
      • Information on the accessible facilities is also outlined on this organisation's website.
      • The Auckland Live website includes a page on accessibility. It also includes a sign language video outlining sign language interpreted performances.
    • Brochures:

      • Print brochures promoting events at The Civic vary in the size of text used, colour, images and the type of paper used (matte or glossy).
      • Auckland Live and production companies market events at the Civic using a wide range of media to ensure audiences know about upcoming events. Advertising includes listings on event and news websites, print (newspapers, brochures in cafes/libraries/doctors clinics, posters), outdoor advertising, (Adshels, bus backs, Lightboxes in car park buildings, venue banners) and radio advertising.
  • Arriving and Getting In:

    • Bus Stop:

      • There are bus stops near the Civic on both Queen Street and Wellesley Street serving a number of bus routes. Recommend viewing Auckland Transport's website for details of routes covered. Bus stops offer shelter, seating and electronic/text timetable information.
      • There are bus stops located near the Civic on both Queen Street and Wellesley Street
      • See Auckland Transport website: www.at.govt.nz/bus-train-ferry/bus-services/
      • There is seating and shelter at the bus stop.
    • Car parking:

      • The Civic car park, located directly beneath Aotea Square is the ideal option. Entrances from Greys Avenue and Mayoral Drive. Alternative parking can be found at the Atrium on Elliott or Victoria Street car parks.
      • There is accessible car parking.
      • 1, 2 and 3.
      • The accessible parking is easy to find and well sign posted.
      • There is shelter over the accessible car parking.
    • Drop off/pick up zone:

      • Yellow ground markings identify the bus stop and loading/drop off zone located on Queen Street near the Civic's main entrance.
    • Kerb Side:

      • Kerb ramp at the intersection of Queen and Wellesley Streets.
    • The identified accessible route to the site:

      • It is difficult to identify the Civic and Civic Box Office entrances when approaching from Queen Street or Wellesley Street. There are no ground tactile indicators installed along the accessible route.
      • The accessible route to the site has a minimum width of 1200mm.
    • The main entrance into the site:

      • The Civic has a level approach to the entrance.
    • Main entrance signage:

      • Signage for the Civic's entrance is displayed on the building (above the entrance) which is visible on approach from Queen and Wellesley Streets. Signage for 'The Civic' features along the length of the Stark's Cafe canopy which is visible to access visitors approaching via Queen Street.
    • Main entrance doorways (this includes gates and turnstiles)

      • During events the entrance doors to the Civic remain open. There are full length glazed, internal, dual swing doors.
      • Single swing doors have a minimum width of 760mm.
      • The entrance door swing allows for a 1200mm minimum clear space.
  • Getting around within the site:

    • Customer Service:

      • Event Service Attendant and Box Office staff (ticket sales) are available to assist with access enquiries.
      • There are staff available to help with any access enquiries.
      • There are wheelchairs available.
      • There are 2 wheelchairs available
      • All support animals are welcomed on premises (e.g. guide, hearing or mobility dogs etc).
    • Communicating Accessibly:

      • There are guided tours available upon request.
      • Tours are only available in English.
    • The identified accessible route within the site:

      • All floors are accessible by lift with wheelchair seating available only in the Stalls (level 2). Staff are available to offer assistance with any access enquiries visitors may have.
      • The accessible route within the site has a minimum width of 1200mm.
      • You can access all facilities and services within from this accessible route.
      • Lighting levels of this accessible route impact on visibility and viewing quality.
      • The layout contains obstacles and/or surfaces that impede travel for the access customer.
    • Fixed ramps within:

      • There is 1 fixed ramp within the Civic.
      • Ramps have a handrail.
    • Signage within the site:

      • Signage in the Civic does not advise access visitors of the accessible route, ramp, location of lift or where accessible toilet facilities are located. Unisex, accessible toilet facilities are located on Level 2 (near The Stalls) and levels 4 and 5. They are identified by the International Symbol of Access sign on the door.
    • Sensory options:

      • Assistive listening systems (hearing loops) are provided in the Civic. Patrons are required to switch their hearing aids to 'tele' to use it. Please contact either the Aotea Centre Box Office or Ticketmaster on 09 970 9700 or 0800 111 999 for advice on the best seats with coverage. Lighting throughout the Civic is low intensity and it may be difficult for those with low vision to navigate their way around the complex without assistance.
    • Surfaces:

      • The surfaces throughout the Civic are slip resistant and firm.
      • Easy movement around the site due to short cut carpet pile.
    • Lifts:

      • A lift provides access to all levels within the Civic. It is located on the accessible route, via the ramp from the main entrance foyer. An alternative entrance off Queen Street provides direct, level access to the lift, i.e. the ramp is not required. Enquire about this option when making your booking or on the day, prior to you arriving for an event.
      • All controls (i.e. landing controls, alarm and emergency telephone) are located within a reachable range.
    • Stairs or Steps:

      • Stairs provide access to the Stalls (lower level) and the Circle (upper level). Handrails are on both sides of the stairs. Stair risers vary in height and depth.
      • There is a handrail located on at least one or both sides of the stairs.
    • Accessible Reception/ Counter / Ticket Sales

      • The Civic Box Office is only open 90 minutes prior to performances. To make bookings or for enquiries, please contact either the Aotea Centre Box Office or Ticketmaster on 09 970 9700 or 0800 111 999, website: ticketmaster.co.nz The Civic Box Office counter is just over a metre in height. EFTPOS facilities can be passed across the counter. Bar counters within the Civic are approximately 1 metre in height.
      • There is a counter located on the accessible route.
      • The counter is accessible and has a clear space of 1200mm x 1200mm in front.
      • There is no access space at the service or reception counter.
      • EFTPOS terminals are reachable and usable.
    • Cafe/Restaurant/Bar Area:

      • These premises are licensed.
      • There is an accessible outdoor area.
      • The cafe/restaurant/bar area is on a single level.
      • There is a level accessible entry into the cafe/restaurant/bar area.
      • Entry doors are easily operable.
      • Electronic payment devices (eg EFTPOS terminals) are reachable and usable for all access customers.
      • Hard flooring surfaces appear to have a slip resistant surface
      • Natural and artificial lighting levels avoid glare and sudden, abrupt changes in intensity
      • Reflective and polished surfaces are minimised.
      • Stark's Bar and Cafe adjoins the Civic on Queen Street and includes indoor and outdoor seating. The counter is 1135mm above the floor. Staff appear friendly and helpful.
      • Staff are identifiable with a uniform or name badge.
    • Accessible Toilets:

      • Accessible toilet units are provided in the male and female facilities near the Stalls on Level 2, which are nearest the wheelchair seating. Unisex facilities are on levels 4 and 5. Toilet pan heights are low at 420mm above the floor.
      • There are accessible toilets located near the Stalls (Level 2) and also on levels 4 and 5
      • All gender accessible toilets are in a self-contained compartment with full privacy.
      • Accessible toilets are distributed evenly throughout multi storey buildings.
      • The toilet seat lid can act as a back rest.
      • The toilet pan provides a stable base to transfer from.
      • The accessible toilet is +/- 1600mm wide x 1900mm long.
      • The washbasin is reachable from the toilet seat.
    • Places of assembly, entertainment and recreation:

      • Wheelchair seating is provided in The Stalls on Level 2. All entertainment rooms are accessible by lift.
      • Meeting rooms are on the accessible route.
      • Entertainment areas are on the accessible route.
      • Recreation areas are located on the accessible route.
      • There is level access and floor space for wheelchair users to be seated with the general audience.
      • There is direct access to an accessible toilet.
    • Designated Accessible Areas:

      • Public seating is provided in the foyer and entertainment rooms that have back rest and armrest support.
  • Getting out safely:

      • Staff are health and safety trained to guide patrons out of the Civic during an evacuation.
      • The emergency exits are accessible and hazard free.
      • Not all doors can stay open automatically during an emergency.
      • There are audible fire alerting devices.
      • Assembly areas (e.g. evacuation point) are on the accessible route.

Parents

Silver

These are the features that the business provides to create a positive accessible experience for customers or visitors with young children.

  • Getting ready to go:

    • The website:

      • www.aucklandlive.co.nz/venue/the-civic
      • Information on the accessible facilities is also outlined on this organisation's website.
      • The Auckland Live website includes a page on accessibility. It also includes a sign language video outlining sign language interpreted performances.
    • Brochures:

      • Print brochures promoting events at The Civic vary in the size of text used, colour, images and the type of paper used (matte or glossy).
      • Auckland Live and production companies market events at the Civic using a wide range of media to ensure audiences know about upcoming events. Advertising includes listings on event and news websites, print (newspapers, brochures in cafes/libraries/doctors clinics, posters), outdoor advertising, (Adshels, bus backs, Lightboxes in car park buildings, venue banners) and radio advertising.
  • Arriving and Getting In:

    • Bus Stop:

      • There are bus stops near the Civic on both Queen Street and Wellesley Street serving a number of bus routes. Recommend viewing Auckland Transport's website for details of routes covered. Bus stops offer shelter, seating and electronic/text timetable information.
      • There are bus stops located near the Civic on both Queen Street and Wellesley Street
      • See Auckland Transport website: www.at.govt.nz/bus-train-ferry/bus-services/
      • There is seating and shelter at the bus stop.
    • Car parking:

      • The Civic car park, located directly beneath Aotea Square is the ideal option. Entrances from Greys Avenue and Mayoral Drive. Alternative parking can be found at the Atrium on Elliott or Victoria Street car parks.
    • Drop off/pick up zone:

      • Yellow ground markings identify the bus stop and loading/drop off zone located on Queen Street near the Civic's main entrance.
    • Kerb Side:

      • Kerb ramp at the intersection of Queen and Wellesley Streets.
    • The identified accessible route to the site:

      • It is difficult to identify the Civic and Civic Box Office entrances when approaching from Queen Street or Wellesley Street. There are no ground tactile indicators installed along the accessible route.
    • The main entrance into the site:

      • The Civic has a level approach to the entrance.
    • Main entrance signage:

      • Signage for the Civic's entrance is displayed on the building (above the entrance) which is visible on approach from Queen and Wellesley Streets. Signage for 'The Civic' features along the length of the Stark's Cafe canopy which is visible to access visitors approaching via Queen Street.
    • Main entrance doorways (this includes gates and turnstiles)

      • During events the entrance doors to the Civic remain open. There are full length glazed, internal, dual swing doors.
      • Single swing doors have a minimum width of 760mm.
      • The entrance door swing allows for a 1200mm minimum clear space.
  • Getting around within the site:

    • Customer Service:

      • Event Service Attendant and Box Office staff (ticket sales) are available to assist with access enquiries.
      • There are staff available to help with any access enquiries.
      • There are wheelchairs available.
      • There are 2 wheelchairs available
      • All support animals are welcomed on premises (e.g. guide, hearing or mobility dogs etc).
    • Communicating Accessibly:

      • There are guided tours available upon request.
      • Tours are only available in English.
    • The identified accessible route within the site:

      • All floors are accessible by lift with wheelchair seating available only in the Stalls (level 2). Staff are available to offer assistance with any access enquiries visitors may have.
      • The accessible route within the site has a minimum width of 1200mm.
      • You can access all facilities and services within from this accessible route.
      • Lighting levels of this accessible route impact on visibility and viewing quality.
      • The layout contains obstacles and/or surfaces that impede travel for the access customer.
    • Fixed ramps within:

      • There is 1 fixed ramp within the Civic.
      • Ramps have a handrail.
    • Signage within the site:

      • Signage in the Civic does not advise access visitors of the accessible route, ramp, location of lift or where accessible toilet facilities are located. Unisex, accessible toilet facilities are located on Level 2 (near The Stalls) and levels 4 and 5. They are identified by the International Symbol of Access sign on the door.
    • Sensory options:

      • Assistive listening systems (hearing loops) are provided in the Civic. Patrons are required to switch their hearing aids to 'tele' to use it. Please contact either the Aotea Centre Box Office or Ticketmaster on 09 970 9700 or 0800 111 999 for advice on the best seats with coverage. Lighting throughout the Civic is low intensity and it may be difficult for those with low vision to navigate their way around the complex without assistance.
    • Surfaces:

      • The surfaces throughout the Civic are slip resistant and firm.
      • Easy movement around the site due to short cut carpet pile.
    • Lifts:

      • A lift provides access to all levels within the Civic. It is located on the accessible route, via the ramp from the main entrance foyer. An alternative entrance off Queen Street provides direct, level access to the lift, i.e. the ramp is not required. Enquire about this option when making your booking or on the day, prior to you arriving for an event.
      • All controls (i.e. landing controls, alarm and emergency telephone) are located within a reachable range.
    • Stairs or Steps:

      • Stairs provide access to the Stalls (lower level) and the Circle (upper level). Handrails are on both sides of the stairs. Stair risers vary in height and depth.
      • There is a handrail located on at least one or both sides of the stairs.
    • Accessible Reception/ Counter / Ticket Sales

      • The Civic Box Office is only open 90 minutes prior to performances. To make bookings or for enquiries, please contact either the Aotea Centre Box Office or Ticketmaster on 09 970 9700 or 0800 111 999, website: ticketmaster.co.nz The Civic Box Office counter is just over a metre in height. EFTPOS facilities can be passed across the counter. Bar counters within the Civic are approximately 1 metre in height.
      • There is a counter located on the accessible route.
      • The counter is accessible and has a clear space of 1200mm x 1200mm in front.
      • There is no access space at the service or reception counter.
      • EFTPOS terminals are reachable and usable.
    • Cafe/Restaurant/Bar Area:

      • These premises are licensed.
      • There is an accessible outdoor area.
      • The cafe/restaurant/bar area is on a single level.
      • There is a level accessible entry into the cafe/restaurant/bar area.
      • Entry doors are easily operable.
      • Electronic payment devices (eg EFTPOS terminals) are reachable and usable for all access customers.
      • Hard flooring surfaces appear to have a slip resistant surface
      • Natural and artificial lighting levels avoid glare and sudden, abrupt changes in intensity
      • Reflective and polished surfaces are minimised.
      • Staff are identifiable with a uniform or name badge.
      • Stark's Bar and Cafe adjoins the Civic on Queen Street and includes indoor and outdoor seating. The counter is 1135mm above the floor. Staff appear friendly and helpful.
    • Accessible Toilets:

      • Accessible toilet units are provided in the male and female facilities near the Stalls on Level 2, which are nearest the wheelchair seating. Unisex facilities are on levels 4 and 5. Toilet pan heights are low at 420mm above the floor.
      • There are accessible toilets located near the Stalls (Level 2) and also on levels 4 and 5
      • All gender accessible toilets are in a self-contained compartment with full privacy.
      • Accessible toilets are distributed evenly throughout multi storey buildings.
      • The toilet seat lid can act as a back rest.
      • The toilet pan provides a stable base to transfer from.
      • The accessible toilet is +/- 1600mm wide x 1900mm long.
    • Places of assembly, entertainment and recreation:

      • Wheelchair seating is provided in The Stalls on Level 2. All entertainment rooms are accessible by lift.
      • Meeting rooms are on the accessible route.
      • Entertainment areas are on the accessible route.
      • Recreation areas are located on the accessible route.
      • There is level access and floor space for wheelchair users to be seated with the general audience.
      • There is direct access to an accessible toilet.
    • Designated Accessible Areas:

      • Public seating is provided in the foyer and entertainment rooms that have back rest and armrest support.
  • Getting out safely:

      • Staff are health and safety trained to guide patrons out of the Civic during an evacuation.
      • The emergency exits are accessible and hazard free.
      • Not all doors can stay open automatically during an emergency.
      • There are audible fire alerting devices.
      • Assembly areas (e.g. evacuation point) are on the accessible route.

Learning & Intellectual

Silver

These are the features that the business provides to create a positive accessible experience for customers or visitors with a learning or intellectual impairment.

  • Getting ready to go:

    • The website:

      • www.aucklandlive.co.nz/venue/the-civic
      • Information on the accessible facilities is also outlined on this organisation's website.
      • The Auckland Live website includes a page on accessibility. It also includes a sign language video outlining sign language interpreted performances.
    • Brochures:

      • Print brochures promoting events at The Civic vary in the size of text used, colour, images and the type of paper used (matte or glossy).
      • Auckland Live and production companies market events at the Civic using a wide range of media to ensure audiences know about upcoming events. Advertising includes listings on event and news websites, print (newspapers, brochures in cafes/libraries/doctors clinics, posters), outdoor advertising, (Adshels, bus backs, Lightboxes in car park buildings, venue banners) and radio advertising.
  • Arriving and Getting In:

    • Bus Stop:

      • There are bus stops near the Civic on both Queen Street and Wellesley Street serving a number of bus routes. Recommend viewing Auckland Transport's website for details of routes covered. Bus stops offer shelter, seating and electronic/text timetable information.
      • There are bus stops located near the Civic on both Queen Street and Wellesley Street
      • See Auckland Transport website: www.at.govt.nz/bus-train-ferry/bus-services/
      • There is seating and shelter at the bus stop.
    • Car parking:

      • The Civic car park, located directly beneath Aotea Square is the ideal option. Entrances from Greys Avenue and Mayoral Drive. Alternative parking can be found at the Atrium on Elliott or Victoria Street car parks.
    • Drop off/pick up zone:

      • Yellow ground markings identify the bus stop and loading/drop off zone located on Queen Street near the Civic's main entrance.
    • Kerb Side:

      • Kerb ramp at the intersection of Queen and Wellesley Streets.
    • The identified accessible route to the site:

      • It is difficult to identify the Civic and Civic Box Office entrances when approaching from Queen Street or Wellesley Street. There are no ground tactile indicators installed along the accessible route.
      • The accessible route to the site has a minimum width of 1200mm.
    • The main entrance into the site:

      • The Civic has a level approach to the entrance.
    • Main entrance signage:

      • Signage for the Civic's entrance is displayed on the building (above the entrance) which is visible on approach from Queen and Wellesley Streets. Signage for 'The Civic' features along the length of the Stark's Cafe canopy which is visible to access visitors approaching via Queen Street.
    • Main entrance doorways (this includes gates and turnstiles)

      • During events the entrance doors to the Civic remain open. There are full length glazed, internal, dual swing doors.
      • The entrance door swing allows for a 1200mm minimum clear space.
  • Getting around within the site:

    • Customer Service:

      • Event Service Attendant and Box Office staff (ticket sales) are available to assist with access enquiries.
      • There are staff available to help with any access enquiries.
      • All support animals are welcomed on premises (e.g. guide, hearing or mobility dogs etc).
    • Communicating Accessibly:

      • There are guided tours available upon request.
      • Tours are only available in English.
    • The identified accessible route within the site:

      • All floors are accessible by lift with wheelchair seating available only in the Stalls (level 2). Staff are available to offer assistance with any access enquiries visitors may have.
      • The accessible route within the site has a minimum width of 1200mm.
      • You can access all facilities and services within from this accessible route.
      • Lighting levels of this accessible route impact on visibility and viewing quality.
      • The layout contains obstacles and/or surfaces that impede travel for the access customer.
    • Fixed ramps within:

      • There is 1 fixed ramp within the Civic.
      • Ramps have a handrail.
    • Signage within the site:

      • Signage in the Civic does not advise access visitors of the accessible route, ramp, location of lift or where accessible toilet facilities are located. Unisex, accessible toilet facilities are located on Level 2 (near The Stalls) and levels 4 and 5. They are identified by the International Symbol of Access sign on the door.
    • Sensory options:

      • Assistive listening systems (hearing loops) are provided in the Civic. Patrons are required to switch their hearing aids to 'tele' to use it. Please contact either the Aotea Centre Box Office or Ticketmaster on 09 970 9700 or 0800 111 999 for advice on the best seats with coverage. Lighting throughout the Civic is low intensity and it may be difficult for those with low vision to navigate their way around the complex without assistance.
    • Surfaces:

      • The surfaces throughout the Civic are slip resistant and firm.
      • The floor surface covering is plain and clear.
    • Lifts:

      • A lift provides access to all levels within the Civic. It is located on the accessible route, via the ramp from the main entrance foyer. An alternative entrance off Queen Street provides direct, level access to the lift, i.e. the ramp is not required. Enquire about this option when making your booking or on the day, prior to you arriving for an event.
      • All controls (i.e. landing controls, alarm and emergency telephone) are located within a reachable range.
    • Stairs or Steps:

      • Stairs provide access to the Stalls (lower level) and the Circle (upper level). Handrails are on both sides of the stairs. Stair risers vary in height and depth.
      • There is a handrail located on at least one or both sides of the stairs.
    • Accessible Reception/ Counter / Ticket Sales

      • The Civic Box Office is only open 90 minutes prior to performances. To make bookings or for enquiries, please contact either the Aotea Centre Box Office or Ticketmaster on 09 970 9700 or 0800 111 999, website: ticketmaster.co.nz The Civic Box Office counter is just over a metre in height. EFTPOS facilities can be passed across the counter. Bar counters within the Civic are approximately 1 metre in height.
      • There is a counter located on the accessible route.
      • The counter is accessible and has a clear space of 1200mm x 1200mm in front.
      • EFTPOS terminals are reachable and usable.
    • Cafe/Restaurant/Bar Area:

      • These premises are licensed.
      • There is an accessible outdoor area.
      • The cafe/restaurant/bar area is on a single level.
      • There is a level accessible entry into the cafe/restaurant/bar area.
      • The entrance is clearly illuminated.
      • The entrance is colour contrasted.
      • Entry doors are easily operable.
      • Electronic payment devices (eg EFTPOS terminals) are reachable and usable for all access customers.
      • Hard flooring surfaces appear to have a slip resistant surface
      • The floor surface covering is plain and clear.
      • Natural and artificial lighting levels avoid glare and sudden, abrupt changes in intensity
      • Reflective and polished surfaces are minimised.
      • Staff are identifiable with a uniform or name badge.
      • Stark's Bar and Cafe adjoins the Civic on Queen Street and includes indoor and outdoor seating. The counter is 1135mm above the floor. Staff appear friendly and helpful.
    • Accessible Toilets:

      • Accessible toilet units are provided in the male and female facilities near the Stalls on Level 2, which are nearest the wheelchair seating. Unisex facilities are on levels 4 and 5. Toilet pan heights are low at 420mm above the floor.
      • There are accessible toilets located near the Stalls (Level 2) and also on levels 4 and 5
      • All gender accessible toilets are in a self-contained compartment with full privacy.
      • Accessible toilets are distributed evenly throughout multi storey buildings.
      • The toilet seat lid can act as a back rest.
      • The toilet pan provides a stable base to transfer from.
      • The accessible toilet is +/- 1600mm wide x 1900mm long.
    • Places of assembly, entertainment and recreation:

      • Wheelchair seating is provided in The Stalls on Level 2. All entertainment rooms are accessible by lift.
      • Meeting rooms are on the accessible route.
      • Entertainment areas are on the accessible route.
      • Recreation areas are located on the accessible route.
      • There is level access and floor space for wheelchair users to be seated with the general audience.
      • There is direct access to an accessible toilet.
    • Designated Accessible Areas:

      • Public seating is provided in the foyer and entertainment rooms that have back rest and armrest support.
  • Getting out safely:

      • Staff are health and safety trained to guide patrons out of the Civic during an evacuation.
      • The emergency exits are accessible and hazard free.
      • Not all doors can stay open automatically during an emergency.
      • There are audible fire alerting devices.
      • Assembly areas (e.g. evacuation point) are on the accessible route.