Breadcrumbs

Embassy Theatre

Contact Information

Embassy Theatre
10 Kent Terrace, Mount Victoria, Wellington 6011
-41.294320,174.784058
Phone: 04 384 7657
Fax: Not available
www.embassytheatre.co.nz

Accessibility Report

Summary

Silver

The Embassy is an iconic Wellington landmark situated at the head of the buzzing downtown entertainment precinct of Courtenay Place. It is easily accessible by public transport as numerous bus routes pass through the Courtney Place hub, including Hutt Valley, Newlands and Wellington City buses. There is accessible car parking along Oriental Parade and in Allen and Blair Streets. Recent refurbishment has incorporated accessibility features, such as lift access to the Level 1 and accessible toilets on the ground floor, in such a way as to fit in with the historic nature of the building. Each of the three cinemas has space available for wheelchairs.

View the full accessibility report for Embassy Theatre .

Ratings by Access Group

The Be. Welcome Assessment rates the accessibility of the organisation in each of the following 5 access groups, as well as providing an overall rating:

Overall Rating
Silver 78%
Vision
Silver 77%
Hearing
Silver 77%
Mobility
Gold 81%
Parents
Gold 81%
Learning & Intellectual
Silver 79%

Vision

Silver

These are the features that the business provides to create a positive accessible experience for customers or visitors with a vision impairment.

  • Getting ready to go:

    • The website:

      • www.embassytheatre.co.nz
      • The website has good contrast and is easy to navigate. There is good information about movie times and the option to check availability of seats for each session. Each movie has a video trailer so viewers can get some idea of what the movie is about. These do not have any text captions so may be difficult for those with hearing impairments to follow. There is a good knowledge base section under Customer Service which gives information on purchasing tickets online, among other things. Seating can be pre-allocated, however the wheelchair allocated seats are unavailable online. This is to ensure that they are not taken by those who don't require them. If you require a wheelchair space please phone the cinema prior to arriving and they will secure a space for you.
    • Brochures:

      • The Embassy Theatre and Black Sparrow Function Space brochure is a double sided A5 card with information about the different function areas, including the three cinemas. Clear images are used showing the different spaces and the print is black on a white background. Print is very small, approximately 8 font so is difficult to read for those with low vision. An A5 single sheet is printed each week with movies and times. Print is very small, making it difficult to read and both red and black are used on a white background.
      • The Embassy Theatre uses Facebook and Eventcinemasnz as their main marketing tools. Facebook is accessible, however Eventcinemasnz appears to be only images. They also use Twitter and can be found on WellingtonNZ.com, in Wikipedia and Tourism New Zealand.
  • Arriving and Getting In:

    • Bus Stop:

      • The Courtenay Place transport hub is located just across the road from the Embassy Theatre, with frequent buses and taxis readily available. Numerous Wellington, Hutt Valley and Newlands buses pass through the Courtney Place hub. Heading toward the Embassy Theatre from the bus stop, turn right off the bus and walk toward Cambridge and Kent Terraces. Cross the pedestrian crossing at the corner of Courtney Place and Cambridge Terrace. This leads onto a traffic island where there are light controlled crossings over both Cambridge and Kent Terraces. Once on Kent Terrace, turn right and cross Marjoribanks Street using the controlled crossing. The entrance to the Embassy Theatre is two doors down on the left. From the Embassy Theatre there is a light controlled crossing straight ahead over Kent and Cambridge Terraces, this will take you straight to the bus stop heading down Courtney Place. Parking is available in the surrounding streets. Please note time restrictions apply. Be sure to check street signs. The closest accessible car parks are along Oriental Parade and in Blair and Allen Streets.
      • The bus stop is located on Courtney Place
      • The bus stop number is 5516 travelling towards Kent Terrace, and 5000 travelling away from Kent Terrace.
      • Numerous bus routes pass through the Courtney Place hub, including Hutt Valley, Newlands and Wellington City buses.
      • There is seating and shelter at the bus stop.
      • Parking is available in the surrounding streets. Please note time restrictions apply. Be sure to check street signs. The closest accessible car parks are along Oriental Parade and in Blair and Allen Streets.
      • There is no drop off/pick up zone outside the Embassy Theatre. The easiest place to drop off/pick up is in Marjorbanks Street or further up Kent Terrace.
    • Kerb Side:

      • There are kerb ramps at each end of the controlled crossings outside the Embassy Theatre, leading over to Courtney Place. There is a kerb ramp for changes in level between the road and footpath.
      • There is a kerb ramp for changes in level between the car park and footpath.
    • The identified accessible route to the site:

      • There is level access into the Embassy Theatre from Kent Terrace. Heading toward the Embassy Theatre from the bus stop, turn right off the bus and walk toward Cambridge and Kent Terrace. Cross the pedestrian crossing at the corner of Courtney Place and Cambridge Terrace. This leads onto a traffic island where there light controlled crossings over both Cambridge and Kent Terraces. Once on Kent Terrace, turn right and cross Marjoribanks Street using the controlled crossing. The entrance to the Embassy Theatre is two doors down on the left. From the Embassy Theatre there is a light controlled crossing straight ahead over Kent and Cambridge Terraces, this will take you straight to the bus stop heading down Courtney Place.
      • The accessible route to the site has a minimum width of 1200mm.
      • There are no tactile indicators installed to help navigate to the main entrance.
    • The main entrance into the site:

      • The entrance into the Embassy Theatre is level access. There is a tactile surface immediately outside the doors, indicating a change from the footpath.
    • Main entrance signage:

      • There is an Embassy Theatre sign on the window to the left of the main doors. This is capitalized with good contrast and is clearly visible against the glass. There is also an Embassy sign above the main doors, also capitalized with good contrast.
    • Main entrance doorways (this includes gates and turnstiles)

      • There are three sets of double glass swing doors which open towards you onto the street. Each set has a handle which is easily gripped but the doors themselves may be difficult for some access customers to open. From the inside they open outwards.
      • The entrance door swing allows for a 1200mm minimum clear space.
  • Getting around within the site:

    • Customer Service:

      • There are headsets available on request which connect into the sound system to make listening to the movie soundtrack easier for those with hearing access needs.
      • There are staff available to help with any access enquiries.
      • All support animals are welcomed on premises (e.g. guide, hearing or mobility dogs etc).
    • Communicating Accessibly:

    • Menus:

      • The upstairs cafe offers a selection of cabinet food, light snacks and a range of hot and cold drinks. The snack and drinks menus are displayed on the counter and on blackboard menus. Staff are happy to tell customers what is in the cabinet or read the menu for them. Food and drinks are ordered from the counter and menu items brought to the table. Staff are happy to assist customers with access needs. The downstairs bar has a print menu on the counter from which customers can order a range of snack food and drinks which will be brought to their table when ready. Both the cafe and bar are licensed. There is also a candy bar upstairs where customers can purchase a range of sweets, chips and soft drinks to eat while watching their chosen movie.
    • Pricing Information:

    • The identified accessible route within the site:

      • On entering the Embassy Theatre, it is difficult to find your way around unless you know the layout, as you enter there is a large open foyer with stairs leading to the upper level. The bar is straight ahead down a ramp and there is a lift through a doorway to the left past the stairs.
      • The accessible route within the site has a minimum width of 1200mm.
      • Any permanently fixed objects are detectable by a person using a cane.
      • You can access all facilities and services within from this accessible route.
      • Lighting levels on this accessible route offer good visibility and viewing.
      • The layout contains obstacles and/or surfaces that impede travel for the access customer.
    • Fixed ramps within:

      • There are 3 fixed ramps along the accessible route
      • Ramps have a handrail.
    • Signage within the site:

      • Signage is in character with the heritage building. The Men's and Women's downstairs toilet doors have a small brass ISA symbol on them, as do the accessible toilets within but this can be difficult to see. There are signs in the main foyer indicating the lift and toilets and another lift sign with the ISA symbol through the door to the left but these are high up and may be difficult to read.
    • Sensory options:

      • Headsets which connect into the sound system in each cinema are available to make it easier for those with hearing needs to listen to the movie soundtrack. There is soft music playing in the upstairs cafe.
    • Surfaces:

      • The floor in the main foyer, toilets and lift area is lino. There is carpet throughout the rest of the premises.
      • The floor surface covering is plain and clear.
      • Tactile indicators are not installed on the accessible route
    • Lifts:

      • The lift has been added into the historic building at a later date. It is accessed through an open door on the left at the back of the foyer, past the curving staircase. As you pass through the door and turn left into the passage, automatic lights come on and you will pass an old projector behind a half wall on the left. This makes a lovely feature. You then turn right onto a landing to access the lift, which is on your right. As you turn onto the landing there are two steps straight ahead leading to a fire exit. As the lift doors open, lights around the inside of the doors and in the lift come on automatically. The lift walls are glass. On exiting the lift on Level 1, there is a solid wooden door straight ahead which will be shut. It as a lever handle and opens away from you into the upstairs cafe/lounge area. There is a kick plate on the door.
      • All controls (i.e. landing controls, alarm and emergency telephone) are located within a reachable range.
      • There are raised tactile numbers on each landing.
      • The lift has clear glazing, which may be disorienting.
    • Stairs or Steps:

      • The original marble staircases, one on each side of the foyer lead up to Level 1. There is a set of stairs on the right and left at the top of the archway at the back of the foyer, leading down to each of the two smaller cinemas. These are illuminated by wall lighting and have a handrail on one side. In the large cinema upstairs, there are two small flights of stairs, one at each end with a handrail leading down to a fire exits. These have the same carpet as the floor and do not have any distinctive markings so may be difficult to see. On one side of each of the sets of stairs leading up from the main foyer, there is a pillar so it may be easier to use the handrail closest to the wall.
      • There is a handrail located on at least one or both sides of the stairs.
    • Accessible Reception/ Counter / Ticket Sales

      • Movie tickets can be purchased from the downstairs bar as well as the cafe and candy bar upstairs. There is a range of seating in both the bar and cafe for people to wait if necessary. There is a ticket counter at the back of the main foyer, however this is only used if the Theatre is extremely busy, usually if there is a specific event on.
      • There is a counter located on the accessible route.
      • The counter is accessible and has a clear space of 1200mm x 1200mm in front.
      • There is at least one seat (with an armrest on at least one side and a usable seat height) available to use while waiting.
      • There is an accessible buzzer/bell/alerting device to attract staff attention at the counter
      • EFTPOS terminals are reachable and usable.
      • There is a telephone available for the access customer to use.
    • Cafe/Restaurant/Bar Area:

      • These premises are licensed.
      • The cafe/restaurant/bar area is on a single level.
      • There is a level accessible entry into the cafe/restaurant/bar area.
      • Ramps into the Cafe/Restaurant/Bar area meet the required standards.
      • The entrance is clearly illuminated.
      • The entrance is colour contrasted.
      • Assistance may be required to operate the entry doors.
      • There is an accessible waiting area available with accessible seating.
      • Tables of different heights are available.
      • Electronic payment devices (eg EFTPOS terminals) are reachable and usable for all access customers.
      • The floor surface covering is plain and clear.
      • Natural and artificial lighting levels avoid glare and sudden, abrupt changes in intensity
      • Reflective and polished surfaces are minimised.
      • Staff are identifiable with a uniform or name badge.
      • Food and drink is ordered at the counter and staff are happy to bring it to the table. The food cabinet in the cafe is accessed from the back by staff. EFTPOS machines can be lowered for easy reach and there is a mobile EFTPOS machine available in both the cafe and bar.
    • Accessible Toilets:

      • Both the men's and women's toilets downstairs are accessible and are marked with the ISA symbol both on the outer door and the accessible toilet door. Small brass symbols have been used to fit in with the heritage character of the building so may be difficult to see. The upstairs toilets are not accessible. The men's toilet has a step leading up into it. There is a larger stall in the women's toilet which may be suitable if using crutches or a walking frame but is not large enough for a wheelchair
      • The toilet is located at the back of the main foyer downstairs.
      • All gender accessible toilets are in a self-contained compartment with full privacy.
      • The toilet seat lid can act as a back rest.
      • The toilet pan provides a stable base to transfer from.
      • The accessible toilet is a minimum of 1600mm wide x 1900mm long.
    • Places of assembly, entertainment and recreation:

      • There is space for two wheelchairs, one each at the end of a row beside the aisle in each of the two smaller cinemas downstairs. In the larger cinema upstairs, seating can be removed to allow wheelchairs to slot into the front row.
      • Entertainment areas are on the accessible route.
      • There is level access and floor space for wheelchair users to be seated with the general audience.
    • Designated Accessible Areas:

      • There is a range of seating in both the bar and cafe with back and arm rests.
  • Getting out safely:

      • Fire doors automatically close when the alarm is activated so all cinemas are sealed off. There are excellent procedures in place to ensure everyone is safely evacuated should the need arise. There is an evacuation board just inside the main entrance to the Embassy and this is where emergency workers can see where customers with access needs are in the building. As part of the recent upgrade of the Embassy Theatre it has been earthquake strengthened to the current legislation standards.
      • The emergency exits are accessible and hazard free.
      • All fire/smoke doors can stay open automatically during an emergency.
      • There are audible fire alerting devices.
      • Assembly areas (e.g. evacuation point) are on the accessible route.

Hearing

Silver

These are the features that the business provides to create a positive accessible experience for customers or visitors who are Deaf or have a hearing impairment.

  • Getting ready to go:

    • The website:

      • www.embassytheatre.co.nz
      • The website has good contrast and is easy to navigate. There is good information about movie times and the option to check availability of seats for each session. Each movie has a video trailer so viewers can get some idea of what the movie is about. These do not have any text captions so may be difficult for those with hearing impairments to follow. There is a good knowledge base section under Customer Service which gives information on purchasing tickets online, among other things. Seating can be pre-allocated, however the wheelchair allocated seats are unavailable online. This is to ensure that they are not taken by those who don't require them. If you require a wheelchair space please phone the cinema prior to arriving and they will secure a space for you.
    • Brochures:

      • The Embassy Theatre and Black Sparrow Function Space brochure is a double sided A5 card with information about the different function areas, including the three cinemas. Clear images are used showing the different spaces and the print is black on a white background. Print is very small, approximately 8 font so is difficult to read for those with low vision. An A5 single sheet is printed each week with movies and times. Print is very small, making it difficult to read and both red and black are used on a white background.
      • The Embassy Theatre uses Facebook and Eventcinemasnz as their main marketing tools. Facebook is accessible, however Eventcinemasnz appears to be only images. They also use Twitter and can be found on WellingtonNZ.com, in Wikipedia and Tourism New Zealand.
  • Arriving and Getting In:

    • Bus Stop:

      • The Courtenay Place transport hub is located just across the road from the Embassy Theatre, with frequent buses and taxis readily available. Numerous Wellington, Hutt Valley and Newlands buses pass through the Courtney Place hub. Heading toward the Embassy Theatre from the bus stop, turn right off the bus and walk toward Cambridge and Kent Terraces. Cross the pedestrian crossing at the corner of Courtney Place and Cambridge Terrace. This leads onto a traffic island where there are light controlled crossings over both Cambridge and Kent Terraces. Once on Kent Terrace, turn right and cross Marjoribanks Street using the controlled crossing. The entrance to the Embassy Theatre is two doors down on the left. From the Embassy Theatre there is a light controlled crossing straight ahead over Kent and Cambridge Terraces, this will take you straight to the bus stop heading down Courtney Place. Parking is available in the surrounding streets. Please note time restrictions apply. Be sure to check street signs. The closest accessible car parks are along Oriental Parade and in Blair and Allen Streets.
      • The bus stop is located on Courtney Place
      • The bus stop number is 5516 travelling towards Kent Terrace, and 5000 travelling away from Kent Terrace.
      • Numerous bus routes pass through the Courtney Place hub, including Hutt Valley, Newlands and Wellington City buses.
      • There is seating and shelter at the bus stop.
      • Parking is available in the surrounding streets. Please note time restrictions apply. Be sure to check street signs. The closest accessible car parks are along Oriental Parade and in Blair and Allen Streets.
      • There is no drop off/pick up zone outside the Embassy Theatre. The easiest place to drop off/pick up is in Marjorbanks Street or further up Kent Terrace.
    • Kerb Side:

      • There are kerb ramps at each end of the controlled crossings outside the Embassy Theatre, leading over to Courtney Place. There is a kerb ramp for changes in level between the road and footpath.
    • The identified accessible route to the site:

      • There is level access into the Embassy Theatre from Kent Terrace. Heading toward the Embassy Theatre from the bus stop, turn right off the bus and walk toward Cambridge and Kent Terrace. Cross the pedestrian crossing at the corner of Courtney Place and Cambridge Terrace. This leads onto a traffic island where there light controlled crossings over both Cambridge and Kent Terraces. Once on Kent Terrace, turn right and cross Marjoribanks Street using the controlled crossing. The entrance to the Embassy Theatre is two doors down on the left. From the Embassy Theatre there is a light controlled crossing straight ahead over Kent and Cambridge Terraces, this will take you straight to the bus stop heading down Courtney Place.
    • The main entrance into the site:

      • The entrance into the Embassy Theatre is level access. There is a tactile surface immediately outside the doors, indicating a change from the footpath.
    • Main entrance signage:

      • There is an Embassy Theatre sign on the window to the left of the main doors. This is capitalized with good contrast and is clearly visible against the glass. There is also an Embassy sign above the main doors, also capitalized with good contrast.
    • Main entrance doorways (this includes gates and turnstiles)

      • There are three sets of double glass swing doors which open towards you onto the street. Each set has a handle which is easily gripped but the doors themselves may be difficult for some access customers to open. From the inside they open outwards.
  • Getting around within the site:

    • Customer Service:

      • There are headsets available on request which connect into the sound system to make listening to the movie soundtrack easier for those with hearing access needs.
      • There are staff available to help with any access enquiries.
      • All support animals are welcomed on premises (e.g. guide, hearing or mobility dogs etc).
    • Communicating Accessibly:

      • Information can be sent out via email.
    • Menus:

      • The upstairs cafe offers a selection of cabinet food, light snacks and a range of hot and cold drinks. The snack and drinks menus are displayed on the counter and on blackboard menus. Staff are happy to tell customers what is in the cabinet or read the menu for them. Food and drinks are ordered from the counter and menu items brought to the table. Staff are happy to assist customers with access needs. The downstairs bar has a print menu on the counter from which customers can order a range of snack food and drinks which will be brought to their table when ready. Both the cafe and bar are licensed. There is also a candy bar upstairs where customers can purchase a range of sweets, chips and soft drinks to eat while watching their chosen movie.
    • The identified accessible route within the site:

      • On entering the Embassy Theatre, it is difficult to find your way around unless you know the layout, as you enter there is a large open foyer with stairs leading to the upper level. The bar is straight ahead down a ramp and there is a lift through a doorway to the left past the stairs.
      • The accessible route within the site has a minimum width of 1200mm.
      • You can access all facilities and services within from this accessible route.
      • Lighting levels on this accessible route offer good visibility and viewing.
      • The layout contains obstacles and/or surfaces that impede travel for the access customer.
    • Fixed ramps within:

      • Ramps have a handrail.
    • Signage within the site:

      • Signage is in character with the heritage building. The Men's and Women's downstairs toilet doors have a small brass ISA symbol on them, as do the accessible toilets within but this can be difficult to see. There are signs in the main foyer indicating the lift and toilets and another lift sign with the ISA symbol through the door to the left but these are high up and may be difficult to read.
    • Sensory options:

      • Headsets which connect into the sound system in each cinema are available to make it easier for those with hearing needs to listen to the movie soundtrack. There is soft music playing in the upstairs cafe.
      • A listening system exists.
    • Surfaces:

      • The floor in the main foyer, toilets and lift area is lino. There is carpet throughout the rest of the premises.
    • Lifts:

      • The lift has been added into the historic building at a later date. It is accessed through an open door on the left at the back of the foyer, past the curving staircase. As you pass through the door and turn left into the passage, automatic lights come on and you will pass an old projector behind a half wall on the left. This makes a lovely feature. You then turn right onto a landing to access the lift, which is on your right. As you turn onto the landing there are two steps straight ahead leading to a fire exit. As the lift doors open, lights around the inside of the doors and in the lift come on automatically. The lift walls are glass. On exiting the lift on Level 1, there is a solid wooden door straight ahead which will be shut. It as a lever handle and opens away from you into the upstairs cafe/lounge area. There is a kick plate on the door.
      • All controls (i.e. landing controls, alarm and emergency telephone) are located within a reachable range.
      • The lift has clear glazing, which may be disorienting.
    • Stairs or Steps:

      • The original marble staircases, one on each side of the foyer lead up to Level 1. There is a set of stairs on the right and left at the top of the archway at the back of the foyer, leading down to each of the two smaller cinemas. These are illuminated by wall lighting and have a handrail on one side. In the large cinema upstairs, there are two small flights of stairs, one at each end with a handrail leading down to a fire exits. These have the same carpet as the floor and do not have any distinctive markings so may be difficult to see. On one side of each of the sets of stairs leading up from the main foyer, there is a pillar so it may be easier to use the handrail closest to the wall.
      • There is a handrail located on at least one or both sides of the stairs.
    • Accessible Reception/ Counter / Ticket Sales

      • Movie tickets can be purchased from the downstairs bar as well as the cafe and candy bar upstairs. There is a range of seating in both the bar and cafe for people to wait if necessary. There is a ticket counter at the back of the main foyer, however this is only used if the Theatre is extremely busy, usually if there is a specific event on.
      • There is a counter located on the accessible route.
      • The counter is accessible and has a clear space of 1200mm x 1200mm in front.
      • There is at least one seat (with an armrest on at least one side and a usable seat height) available to use while waiting.
      • There is an accessible buzzer/bell/alerting device to attract staff attention at the counter
      • EFTPOS terminals are reachable and usable.
      • There is a telephone available for the access customer to use.
    • Cafe/Restaurant/Bar Area:

      • These premises are licensed.
      • The cafe/restaurant/bar area is on a single level.
      • There is a level accessible entry into the cafe/restaurant/bar area.
      • Assistance may be required to operate the entry doors.
      • There is an accessible waiting area available with accessible seating.
      • Electronic payment devices (eg EFTPOS terminals) are reachable and usable for all access customers.
      • Natural and artificial lighting levels avoid glare and sudden, abrupt changes in intensity
      • Reflective and polished surfaces are minimised.
      • Food and drink is ordered at the counter and staff are happy to bring it to the table. The food cabinet in the cafe is accessed from the back by staff. EFTPOS machines can be lowered for easy reach and there is a mobile EFTPOS machine available in both the cafe and bar.
      • Staff are identifiable with a uniform or name badge.
    • Accessible Toilets:

      • Both the men's and women's toilets downstairs are accessible and are marked with the ISA symbol both on the outer door and the accessible toilet door. Small brass symbols have been used to fit in with the heritage character of the building so may be difficult to see. The upstairs toilets are not accessible. The men's toilet has a step leading up into it. There is a larger stall in the women's toilet which may be suitable if using crutches or a walking frame but is not large enough for a wheelchair
      • The toilet is located at the back of the main foyer downstairs.
      • All gender accessible toilets are in a self-contained compartment with full privacy.
      • The toilet seat lid can act as a back rest.
      • The toilet pan provides a stable base to transfer from.
      • The accessible toilet is a minimum of 1600mm wide x 1900mm long.
    • Places of assembly, entertainment and recreation:

      • There is space for two wheelchairs, one each at the end of a row beside the aisle in each of the two smaller cinemas downstairs. In the larger cinema upstairs, seating can be removed to allow wheelchairs to slot into the front row.
      • Entertainment areas are on the accessible route.
    • Designated Accessible Areas:

      • There is a range of seating in both the bar and cafe with back and arm rests.
  • Getting out safely:

      • Fire doors automatically close when the alarm is activated so all cinemas are sealed off. There are excellent procedures in place to ensure everyone is safely evacuated should the need arise. There is an evacuation board just inside the main entrance to the Embassy and this is where emergency workers can see where customers with access needs are in the building. As part of the recent upgrade of the Embassy Theatre it has been earthquake strengthened to the current legislation standards.
      • The emergency exits are accessible and hazard free.
      • All fire/smoke doors can stay open automatically during an emergency.
      • There are audible fire alerting devices.
      • Assembly areas (e.g. evacuation point) are on the accessible route.

Mobility

Gold

These are the features that the business provides to create a positive accessible experience for customers or visitors with a mobility impairment.

  • Getting ready to go:

    • The website:

      • www.embassytheatre.co.nz
      • The website has good contrast and is easy to navigate. There is good information about movie times and the option to check availability of seats for each session. Each movie has a video trailer so viewers can get some idea of what the movie is about. These do not have any text captions so may be difficult for those with hearing impairments to follow. There is a good knowledge base section under Customer Service which gives information on purchasing tickets online, among other things. Seating can be pre-allocated, however the wheelchair allocated seats are unavailable online. This is to ensure that they are not taken by those who don't require them. If you require a wheelchair space please phone the cinema prior to arriving and they will secure a space for you.
    • Brochures:

      • The Embassy Theatre and Black Sparrow Function Space brochure is a double sided A5 card with information about the different function areas, including the three cinemas. Clear images are used showing the different spaces and the print is black on a white background. Print is very small, approximately 8 font so is difficult to read for those with low vision. An A5 single sheet is printed each week with movies and times. Print is very small, making it difficult to read and both red and black are used on a white background.
      • The Embassy Theatre uses Facebook and Eventcinemasnz as their main marketing tools. Facebook is accessible, however Eventcinemasnz appears to be only images. They also use Twitter and can be found on WellingtonNZ.com, in Wikipedia and Tourism New Zealand.
  • Arriving and Getting In:

    • Bus Stop:

      • The Courtenay Place transport hub is located just across the road from the Embassy Theatre, with frequent buses and taxis readily available. Numerous Wellington, Hutt Valley and Newlands buses pass through the Courtney Place hub. Heading toward the Embassy Theatre from the bus stop, turn right off the bus and walk toward Cambridge and Kent Terraces. Cross the pedestrian crossing at the corner of Courtney Place and Cambridge Terrace. This leads onto a traffic island where there are light controlled crossings over both Cambridge and Kent Terraces. Once on Kent Terrace, turn right and cross Marjoribanks Street using the controlled crossing. The entrance to the Embassy Theatre is two doors down on the left. From the Embassy Theatre there is a light controlled crossing straight ahead over Kent and Cambridge Terraces, this will take you straight to the bus stop heading down Courtney Place. Parking is available in the surrounding streets. Please note time restrictions apply. Be sure to check street signs. The closest accessible car parks are along Oriental Parade and in Blair and Allen Streets.
      • The bus stop is located on Courtney Place
      • The bus stop number is 5516 travelling towards Kent Terrace, and 5000 travelling away from Kent Terrace.
      • Numerous bus routes pass through the Courtney Place hub, including Hutt Valley, Newlands and Wellington City buses.
      • There is seating and shelter at the bus stop.
      • Parking is available in the surrounding streets. Please note time restrictions apply. Be sure to check street signs. The closest accessible car parks are along Oriental Parade and in Blair and Allen Streets.
      • There is no drop off/pick up zone outside the Embassy Theatre. The easiest place to drop off/pick up is in Marjorbanks Street or further up Kent Terrace.
    • Kerb Side:

      • There are kerb ramps at each end of the controlled crossings outside the Embassy Theatre, leading over to Courtney Place. There is a kerb ramp for changes in level between the road and footpath.
      • There is a kerb ramp for changes in level between the car park and footpath.
    • The identified accessible route to the site:

      • There is level access into the Embassy Theatre from Kent Terrace. Heading toward the Embassy Theatre from the bus stop, turn right off the bus and walk toward Cambridge and Kent Terrace. Cross the pedestrian crossing at the corner of Courtney Place and Cambridge Terrace. This leads onto a traffic island where there light controlled crossings over both Cambridge and Kent Terraces. Once on Kent Terrace, turn right and cross Marjoribanks Street using the controlled crossing. The entrance to the Embassy Theatre is two doors down on the left. From the Embassy Theatre there is a light controlled crossing straight ahead over Kent and Cambridge Terraces, this will take you straight to the bus stop heading down Courtney Place.
      • The accessible route to the site has a minimum width of 1200mm.
    • The main entrance into the site:

      • The entrance into the Embassy Theatre is level access. There is a tactile surface immediately outside the doors, indicating a change from the footpath.
    • Main entrance signage:

      • There is an Embassy Theatre sign on the window to the left of the main doors. This is capitalized with good contrast and is clearly visible against the glass. There is also an Embassy sign above the main doors, also capitalized with good contrast.
    • Main entrance doorways (this includes gates and turnstiles)

      • There are three sets of double glass swing doors which open towards you onto the street. Each set has a handle which is easily gripped but the doors themselves may be difficult for some access customers to open. From the inside they open outwards.
      • Single swing doors have a minimum width of 760mm.
      • The entrance door swing allows for a 1200mm minimum clear space.
  • Getting around within the site:

    • Customer Service:

      • There are headsets available on request which connect into the sound system to make listening to the movie soundtrack easier for those with hearing access needs.
      • There are staff available to help with any access enquiries.
      • Headsets which connect into the sound system are available to make it easier for those with hearing needs to listen to the movie soundtrack.
      • All support animals are welcomed on premises (e.g. guide, hearing or mobility dogs etc).
    • Communicating Accessibly:

    • Menus:

      • The upstairs cafe offers a selection of cabinet food, light snacks and a range of hot and cold drinks. The snack and drinks menus are displayed on the counter and on blackboard menus. Staff are happy to tell customers what is in the cabinet or read the menu for them. Food and drinks are ordered from the counter and menu items brought to the table. Staff are happy to assist customers with access needs. The downstairs bar has a print menu on the counter from which customers can order a range of snack food and drinks which will be brought to their table when ready. Both the cafe and bar are licensed. There is also a candy bar upstairs where customers can purchase a range of sweets, chips and soft drinks to eat while watching their chosen movie.
    • The identified accessible route within the site:

      • On entering the Embassy Theatre, it is difficult to find your way around unless you know the layout, as you enter there is a large open foyer with stairs leading to the upper level. The bar is straight ahead down a ramp and there is a lift through a doorway to the left past the stairs.
      • The accessible route within the site has a minimum width of 1200mm.
      • You can access all facilities and services within from this accessible route.
      • Lighting levels on this accessible route offer good visibility and viewing.
      • The layout contains obstacles and/or surfaces that impede travel for the access customer.
    • Fixed ramps within:

      • There are 3 fixed ramps along the accessible route
      • Ramps have a handrail.
    • Signage within the site:

      • Signage is in character with the heritage building. The Men's and Women's downstairs toilet doors have a small brass ISA symbol on them, as do the accessible toilets within but this can be difficult to see. There are signs in the main foyer indicating the lift and toilets and another lift sign with the ISA symbol through the door to the left but these are high up and may be difficult to read.
    • Sensory options:

      • Headsets which connect into the sound system in each cinema are available to make it easier for those with hearing needs to listen to the movie soundtrack. There is soft music playing in the upstairs cafe.
    • Surfaces:

      • The floor in the main foyer, toilets and lift area is lino. There is carpet throughout the rest of the premises.
      • Easy movement around the site due to short cut carpet pile.
    • Lifts:

      • The lift has been added into the historic building at a later date. It is accessed through an open door on the left at the back of the foyer, past the curving staircase. As you pass through the door and turn left into the passage, automatic lights come on and you will pass an old projector behind a half wall on the left. This makes a lovely feature. You then turn right onto a landing to access the lift, which is on your right. As you turn onto the landing there are two steps straight ahead leading to a fire exit. As the lift doors open, lights around the inside of the doors and in the lift come on automatically. The lift walls are glass. On exiting the lift on Level 1, there is a solid wooden door straight ahead which will be shut. It as a lever handle and opens away from you into the upstairs cafe/lounge area. There is a kick plate on the door.
      • All controls (i.e. landing controls, alarm and emergency telephone) are located within a reachable range.
      • The lift has clear glazing, which may be disorienting.
    • Stairs or Steps:

      • The original marble staircases, one on each side of the foyer lead up to Level 1. There is a set of stairs on the right and left at the top of the archway at the back of the foyer, leading down to each of the two smaller cinemas. These are illuminated by wall lighting and have a handrail on one side. In the large cinema upstairs, there are two small flights of stairs, one at each end with a handrail leading down to a fire exits. These have the same carpet as the floor and do not have any distinctive markings so may be difficult to see. On one side of each of the sets of stairs leading up from the main foyer, there is a pillar so it may be easier to use the handrail closest to the wall.
      • There is a handrail located on at least one or both sides of the stairs.
    • Accessible Reception/ Counter / Ticket Sales

      • Movie tickets can be purchased from the downstairs bar as well as the cafe and candy bar upstairs. There is a range of seating in both the bar and cafe for people to wait if necessary. There is a ticket counter at the back of the main foyer, however this is only used if the Theatre is extremely busy, usually if there is a specific event on.
      • There is a counter located on the accessible route.
      • The counter is accessible and has a clear space of 1200mm x 1200mm in front.
      • There is no access space at the service or reception counter.
      • There is at least one seat (with an armrest on at least one side and a usable seat height) available to use while waiting.
      • There is an accessible buzzer/bell/alerting device to attract staff attention at the counter
      • EFTPOS terminals are reachable and usable.
      • There is a telephone available for the access customer to use.
    • Cafe/Restaurant/Bar Area:

      • These premises are licensed.
      • The cafe/restaurant/bar area is on a single level.
      • There is a level accessible entry into the cafe/restaurant/bar area.
      • Ramps into the Cafe/Restaurant/Bar area meet the required standards.
      • Assistance may be required to operate the entry doors.
      • There is an accessible waiting area available with accessible seating.
      • Tables of different heights are available.
      • Self service items can be reached from a seated position
      • There is a service bench running the full length of the self servery to the checkout.
      • Electronic payment devices (eg EFTPOS terminals) are reachable and usable for all access customers.
      • Easy movement around the site due to short cut carpet pile.
      • Natural and artificial lighting levels avoid glare and sudden, abrupt changes in intensity
      • Reflective and polished surfaces are minimised.
      • Food and drink is ordered at the counter and staff are happy to bring it to the table. The food cabinet in the cafe is accessed from the back by staff. EFTPOS machines can be lowered for easy reach and there is a mobile EFTPOS machine available in both the cafe and bar.
      • Staff are identifiable with a uniform or name badge.
    • Accessible Toilets:

      • Both the men's and women's toilets downstairs are accessible and are marked with the ISA symbol both on the outer door and the accessible toilet door. Small brass symbols have been used to fit in with the heritage character of the building so may be difficult to see. The upstairs toilets are not accessible. The men's toilet has a step leading up into it. There is a larger stall in the women's toilet which may be suitable if using crutches or a walking frame but is not large enough for a wheelchair
      • The toilet is located at the back of the main foyer downstairs.
      • All gender accessible toilets are in a self-contained compartment with full privacy.
      • The toilet seat lid can act as a back rest.
      • The toilet pan provides a stable base to transfer from.
      • The accessible toilet is a minimum of 1600mm wide x 1900mm long.
      • The washbasin is reachable from the toilet seat.
    • Places of assembly, entertainment and recreation:

      • There is space for two wheelchairs, one each at the end of a row beside the aisle in each of the two smaller cinemas downstairs. In the larger cinema upstairs, seating can be removed to allow wheelchairs to slot into the front row.
      • Entertainment areas are on the accessible route.
      • There is level access and floor space for wheelchair users to be seated with the general audience.
    • Designated Accessible Areas:

      • There is a range of seating in both the bar and cafe with back and arm rests.
  • Getting out safely:

      • Fire doors automatically close when the alarm is activated so all cinemas are sealed off. There are excellent procedures in place to ensure everyone is safely evacuated should the need arise. There is an evacuation board just inside the main entrance to the Embassy and this is where emergency workers can see where customers with access needs are in the building. As part of the recent upgrade of the Embassy Theatre it has been earthquake strengthened to the current legislation standards.
      • The emergency exits are accessible and hazard free.
      • All fire/smoke doors can stay open automatically during an emergency.
      • There are audible fire alerting devices.
      • Assembly areas (e.g. evacuation point) are on the accessible route.

Parents

Gold

These are the features that the business provides to create a positive accessible experience for customers or visitors with young children.

  • Getting ready to go:

    • The website:

      • www.embassytheatre.co.nz
      • The website has good contrast and is easy to navigate. There is good information about movie times and the option to check availability of seats for each session. Each movie has a video trailer so viewers can get some idea of what the movie is about. These do not have any text captions so may be difficult for those with hearing impairments to follow. There is a good knowledge base section under Customer Service which gives information on purchasing tickets online, among other things. Seating can be pre-allocated, however the wheelchair allocated seats are unavailable online. This is to ensure that they are not taken by those who don't require them. If you require a wheelchair space please phone the cinema prior to arriving and they will secure a space for you.
    • Brochures:

      • The Embassy Theatre and Black Sparrow Function Space brochure is a double sided A5 card with information about the different function areas, including the three cinemas. Clear images are used showing the different spaces and the print is black on a white background. Print is very small, approximately 8 font so is difficult to read for those with low vision. An A5 single sheet is printed each week with movies and times. Print is very small, making it difficult to read and both red and black are used on a white background.
      • The Embassy Theatre uses Facebook and Eventcinemasnz as their main marketing tools. Facebook is accessible, however Eventcinemasnz appears to be only images. They also use Twitter and can be found on WellingtonNZ.com, in Wikipedia and Tourism New Zealand.
  • Arriving and Getting In:

    • Bus Stop:

      • The Courtenay Place transport hub is located just across the road from the Embassy Theatre, with frequent buses and taxis readily available. Numerous Wellington, Hutt Valley and Newlands buses pass through the Courtney Place hub. Heading toward the Embassy Theatre from the bus stop, turn right off the bus and walk toward Cambridge and Kent Terraces. Cross the pedestrian crossing at the corner of Courtney Place and Cambridge Terrace. This leads onto a traffic island where there are light controlled crossings over both Cambridge and Kent Terraces. Once on Kent Terrace, turn right and cross Marjoribanks Street using the controlled crossing. The entrance to the Embassy Theatre is two doors down on the left. From the Embassy Theatre there is a light controlled crossing straight ahead over Kent and Cambridge Terraces, this will take you straight to the bus stop heading down Courtney Place. Parking is available in the surrounding streets. Please note time restrictions apply. Be sure to check street signs. The closest accessible car parks are along Oriental Parade and in Blair and Allen Streets.
      • The bus stop is located on Courtney Place
      • The bus stop number is 5516 travelling towards Kent Terrace, and 5000 travelling away from Kent Terrace.
      • Numerous bus routes pass through the Courtney Place hub, including Hutt Valley, Newlands and Wellington City buses.
      • There is seating and shelter at the bus stop.
      • Parking is available in the surrounding streets. Please note time restrictions apply. Be sure to check street signs. The closest accessible car parks are along Oriental Parade and in Blair and Allen Streets.
      • There is no drop off/pick up zone outside the Embassy Theatre. The easiest place to drop off/pick up is in Marjorbanks Street or further up Kent Terrace.
    • Kerb Side:

      • There are kerb ramps at each end of the controlled crossings outside the Embassy Theatre, leading over to Courtney Place. There is a kerb ramp for changes in level between the road and footpath.
      • There is a kerb ramp for changes in level between the car park and footpath.
    • The identified accessible route to the site:

      • There is level access into the Embassy Theatre from Kent Terrace. Heading toward the Embassy Theatre from the bus stop, turn right off the bus and walk toward Cambridge and Kent Terrace. Cross the pedestrian crossing at the corner of Courtney Place and Cambridge Terrace. This leads onto a traffic island where there light controlled crossings over both Cambridge and Kent Terraces. Once on Kent Terrace, turn right and cross Marjoribanks Street using the controlled crossing. The entrance to the Embassy Theatre is two doors down on the left. From the Embassy Theatre there is a light controlled crossing straight ahead over Kent and Cambridge Terraces, this will take you straight to the bus stop heading down Courtney Place.
    • The main entrance into the site:

      • The entrance into the Embassy Theatre is level access. There is a tactile surface immediately outside the doors, indicating a change from the footpath.
    • Main entrance signage:

      • There is an Embassy Theatre sign on the window to the left of the main doors. This is capitalized with good contrast and is clearly visible against the glass. There is also an Embassy sign above the main doors, also capitalized with good contrast.
    • Main entrance doorways (this includes gates and turnstiles)

      • There are three sets of double glass swing doors which open towards you onto the street. Each set has a handle which is easily gripped but the doors themselves may be difficult for some access customers to open. From the inside they open outwards.
      • Single swing doors have a minimum width of 760mm.
      • The entrance door swing allows for a 1200mm minimum clear space.
  • Getting around within the site:

    • Customer Service:

      • There are headsets available on request which connect into the sound system to make listening to the movie soundtrack easier for those with hearing access needs.
      • There are staff available to help with any access enquiries.
      • Headsets which connect into the sound system are available to make it easier for those with hearing needs to listen to the movie soundtrack.
      • All support animals are welcomed on premises (e.g. guide, hearing or mobility dogs etc).
    • Communicating Accessibly:

    • Menus:

      • The upstairs cafe offers a selection of cabinet food, light snacks and a range of hot and cold drinks. The snack and drinks menus are displayed on the counter and on blackboard menus. Staff are happy to tell customers what is in the cabinet or read the menu for them. Food and drinks are ordered from the counter and menu items brought to the table. Staff are happy to assist customers with access needs. The downstairs bar has a print menu on the counter from which customers can order a range of snack food and drinks which will be brought to their table when ready. Both the cafe and bar are licensed. There is also a candy bar upstairs where customers can purchase a range of sweets, chips and soft drinks to eat while watching their chosen movie.
    • The identified accessible route within the site:

      • On entering the Embassy Theatre, it is difficult to find your way around unless you know the layout, as you enter there is a large open foyer with stairs leading to the upper level. The bar is straight ahead down a ramp and there is a lift through a doorway to the left past the stairs.
      • The accessible route within the site has a minimum width of 1200mm.
      • You can access all facilities and services within from this accessible route.
      • Lighting levels on this accessible route offer good visibility and viewing.
      • The layout contains obstacles and/or surfaces that impede travel for the access customer.
    • Fixed ramps within:

      • There are 3 fixed ramps along the accessible route
      • Ramps have a handrail.
    • Signage within the site:

      • Signage is in character with the heritage building. The Men's and Women's downstairs toilet doors have a small brass ISA symbol on them, as do the accessible toilets within but this can be difficult to see. There are signs in the main foyer indicating the lift and toilets and another lift sign with the ISA symbol through the door to the left but these are high up and may be difficult to read.
    • Sensory options:

      • Headsets which connect into the sound system in each cinema are available to make it easier for those with hearing needs to listen to the movie soundtrack. There is soft music playing in the upstairs cafe.
    • Surfaces:

      • The floor in the main foyer, toilets and lift area is lino. There is carpet throughout the rest of the premises.
      • Easy movement around the site due to short cut carpet pile.
    • Lifts:

      • The lift has been added into the historic building at a later date. It is accessed through an open door on the left at the back of the foyer, past the curving staircase. As you pass through the door and turn left into the passage, automatic lights come on and you will pass an old projector behind a half wall on the left. This makes a lovely feature. You then turn right onto a landing to access the lift, which is on your right. As you turn onto the landing there are two steps straight ahead leading to a fire exit. As the lift doors open, lights around the inside of the doors and in the lift come on automatically. The lift walls are glass. On exiting the lift on Level 1, there is a solid wooden door straight ahead which will be shut. It as a lever handle and opens away from you into the upstairs cafe/lounge area. There is a kick plate on the door.
      • All controls (i.e. landing controls, alarm and emergency telephone) are located within a reachable range.
      • The lift has clear glazing, which may be disorienting.
    • Stairs or Steps:

      • The original marble staircases, one on each side of the foyer lead up to Level 1. There is a set of stairs on the right and left at the top of the archway at the back of the foyer, leading down to each of the two smaller cinemas. These are illuminated by wall lighting and have a handrail on one side. In the large cinema upstairs, there are two small flights of stairs, one at each end with a handrail leading down to a fire exits. These have the same carpet as the floor and do not have any distinctive markings so may be difficult to see. On one side of each of the sets of stairs leading up from the main foyer, there is a pillar so it may be easier to use the handrail closest to the wall.
      • There is a handrail located on at least one or both sides of the stairs.
    • Accessible Reception/ Counter / Ticket Sales

      • Movie tickets can be purchased from the downstairs bar as well as the cafe and candy bar upstairs. There is a range of seating in both the bar and cafe for people to wait if necessary. There is a ticket counter at the back of the main foyer, however this is only used if the Theatre is extremely busy, usually if there is a specific event on.
      • There is a counter located on the accessible route.
      • The counter is accessible and has a clear space of 1200mm x 1200mm in front.
      • There is no access space at the service or reception counter.
      • There is at least one seat (with an armrest on at least one side and a usable seat height) available to use while waiting.
      • There is an accessible buzzer/bell/alerting device to attract staff attention at the counter
      • EFTPOS terminals are reachable and usable.
      • There is a telephone available for the access customer to use.
    • Cafe/Restaurant/Bar Area:

      • These premises are licensed.
      • The cafe/restaurant/bar area is on a single level.
      • There is a level accessible entry into the cafe/restaurant/bar area.
      • Ramps into the Cafe/Restaurant/Bar area meet the required standards.
      • Assistance may be required to operate the entry doors.
      • There is an accessible waiting area available with accessible seating.
      • Tables of different heights are available.
      • There is a service bench running the full length of the self servery to the checkout.
      • Electronic payment devices (eg EFTPOS terminals) are reachable and usable for all access customers.
      • Easy movement around the site due to short cut carpet pile.
      • Natural and artificial lighting levels avoid glare and sudden, abrupt changes in intensity
      • Reflective and polished surfaces are minimised.
      • Food and drink is ordered at the counter and staff are happy to bring it to the table. The food cabinet in the cafe is accessed from the back by staff. EFTPOS machines can be lowered for easy reach and there is a mobile EFTPOS machine available in both the cafe and bar.
      • Staff are identifiable with a uniform or name badge.
    • Accessible Toilets:

      • Both the men's and women's toilets downstairs are accessible and are marked with the ISA symbol both on the outer door and the accessible toilet door. Small brass symbols have been used to fit in with the heritage character of the building so may be difficult to see. The upstairs toilets are not accessible. The men's toilet has a step leading up into it. There is a larger stall in the women's toilet which may be suitable if using crutches or a walking frame but is not large enough for a wheelchair
      • The toilet is located at the back of the main foyer downstairs.
      • All gender accessible toilets are in a self-contained compartment with full privacy.
      • There is a baby change station or separate parent room available.
      • The toilet seat lid can act as a back rest.
      • The toilet pan provides a stable base to transfer from.
      • The accessible toilet is a minimum of 1600mm wide x 1900mm long.
    • Places of assembly, entertainment and recreation:

      • There is space for two wheelchairs, one each at the end of a row beside the aisle in each of the two smaller cinemas downstairs. In the larger cinema upstairs, seating can be removed to allow wheelchairs to slot into the front row.
      • Entertainment areas are on the accessible route.
      • There is level access and floor space for wheelchair users to be seated with the general audience.
    • Designated Accessible Areas:

      • There is a range of seating in both the bar and cafe with back and arm rests.
  • Getting out safely:

      • Fire doors automatically close when the alarm is activated so all cinemas are sealed off. There are excellent procedures in place to ensure everyone is safely evacuated should the need arise. There is an evacuation board just inside the main entrance to the Embassy and this is where emergency workers can see where customers with access needs are in the building. As part of the recent upgrade of the Embassy Theatre it has been earthquake strengthened to the current legislation standards.
      • The emergency exits are accessible and hazard free.
      • All fire/smoke doors can stay open automatically during an emergency.
      • There are audible fire alerting devices.
      • Assembly areas (e.g. evacuation point) are on the accessible route.

Learning & Intellectual

Silver

These are the features that the business provides to create a positive accessible experience for customers or visitors with a learning or intellectual impairment.

  • Getting ready to go:

    • The website:

      • www.embassytheatre.co.nz
      • The website has good contrast and is easy to navigate. There is good information about movie times and the option to check availability of seats for each session. Each movie has a video trailer so viewers can get some idea of what the movie is about. These do not have any text captions so may be difficult for those with hearing impairments to follow. There is a good knowledge base section under Customer Service which gives information on purchasing tickets online, among other things. Seating can be pre-allocated, however the wheelchair allocated seats are unavailable online. This is to ensure that they are not taken by those who don't require them. If you require a wheelchair space please phone the cinema prior to arriving and they will secure a space for you.
    • Brochures:

      • The Embassy Theatre and Black Sparrow Function Space brochure is a double sided A5 card with information about the different function areas, including the three cinemas. Clear images are used showing the different spaces and the print is black on a white background. Print is very small, approximately 8 font so is difficult to read for those with low vision. An A5 single sheet is printed each week with movies and times. Print is very small, making it difficult to read and both red and black are used on a white background.
      • The Embassy Theatre uses Facebook and Eventcinemasnz as their main marketing tools. Facebook is accessible, however Eventcinemasnz appears to be only images. They also use Twitter and can be found on WellingtonNZ.com, in Wikipedia and Tourism New Zealand.
  • Arriving and Getting In:

    • Bus Stop:

      • The Courtenay Place transport hub is located just across the road from the Embassy Theatre, with frequent buses and taxis readily available. Numerous Wellington, Hutt Valley and Newlands buses pass through the Courtney Place hub. Heading toward the Embassy Theatre from the bus stop, turn right off the bus and walk toward Cambridge and Kent Terraces. Cross the pedestrian crossing at the corner of Courtney Place and Cambridge Terrace. This leads onto a traffic island where there are light controlled crossings over both Cambridge and Kent Terraces. Once on Kent Terrace, turn right and cross Marjoribanks Street using the controlled crossing. The entrance to the Embassy Theatre is two doors down on the left. From the Embassy Theatre there is a light controlled crossing straight ahead over Kent and Cambridge Terraces, this will take you straight to the bus stop heading down Courtney Place. Parking is available in the surrounding streets. Please note time restrictions apply. Be sure to check street signs. The closest accessible car parks are along Oriental Parade and in Blair and Allen Streets.
      • The bus stop is located on Courtney Place
      • The bus stop number is 5516 travelling towards Kent Terrace, and 5000 travelling away from Kent Terrace.
      • Numerous bus routes pass through the Courtney Place hub, including Hutt Valley, Newlands and Wellington City buses.
      • There is seating and shelter at the bus stop.
      • Parking is available in the surrounding streets. Please note time restrictions apply. Be sure to check street signs. The closest accessible car parks are along Oriental Parade and in Blair and Allen Streets.
      • There is no drop off/pick up zone outside the Embassy Theatre. The easiest place to drop off/pick up is in Marjorbanks Street or further up Kent Terrace.
    • Kerb Side:

      • There are kerb ramps at each end of the controlled crossings outside the Embassy Theatre, leading over to Courtney Place. There is a kerb ramp for changes in level between the road and footpath.
      • There is a kerb ramp for changes in level between the car park and footpath.
    • The identified accessible route to the site:

      • There is level access into the Embassy Theatre from Kent Terrace. Heading toward the Embassy Theatre from the bus stop, turn right off the bus and walk toward Cambridge and Kent Terrace. Cross the pedestrian crossing at the corner of Courtney Place and Cambridge Terrace. This leads onto a traffic island where there light controlled crossings over both Cambridge and Kent Terraces. Once on Kent Terrace, turn right and cross Marjoribanks Street using the controlled crossing. The entrance to the Embassy Theatre is two doors down on the left. From the Embassy Theatre there is a light controlled crossing straight ahead over Kent and Cambridge Terraces, this will take you straight to the bus stop heading down Courtney Place.
      • The accessible route to the site has a minimum width of 1200mm.
    • The main entrance into the site:

      • The entrance into the Embassy Theatre is level access. There is a tactile surface immediately outside the doors, indicating a change from the footpath.
    • Main entrance signage:

      • There is an Embassy Theatre sign on the window to the left of the main doors. This is capitalized with good contrast and is clearly visible against the glass. There is also an Embassy sign above the main doors, also capitalized with good contrast.
    • Main entrance doorways (this includes gates and turnstiles)

      • There are three sets of double glass swing doors which open towards you onto the street. Each set has a handle which is easily gripped but the doors themselves may be difficult for some access customers to open. From the inside they open outwards.
      • The entrance door swing allows for a 1200mm minimum clear space.
  • Getting around within the site:

    • Customer Service:

      • There are headsets available on request which connect into the sound system to make listening to the movie soundtrack easier for those with hearing access needs.
      • There are staff available to help with any access enquiries.
      • All support animals are welcomed on premises (e.g. guide, hearing or mobility dogs etc).
    • Communicating Accessibly:

    • Menus:

      • The upstairs cafe offers a selection of cabinet food, light snacks and a range of hot and cold drinks. The snack and drinks menus are displayed on the counter and on blackboard menus. Staff are happy to tell customers what is in the cabinet or read the menu for them. Food and drinks are ordered from the counter and menu items brought to the table. Staff are happy to assist customers with access needs. The downstairs bar has a print menu on the counter from which customers can order a range of snack food and drinks which will be brought to their table when ready. Both the cafe and bar are licensed. There is also a candy bar upstairs where customers can purchase a range of sweets, chips and soft drinks to eat while watching their chosen movie.
    • The identified accessible route within the site:

      • On entering the Embassy Theatre, it is difficult to find your way around unless you know the layout, as you enter there is a large open foyer with stairs leading to the upper level. The bar is straight ahead down a ramp and there is a lift through a doorway to the left past the stairs.
      • The accessible route within the site has a minimum width of 1200mm.
      • You can access all facilities and services within from this accessible route.
      • Lighting levels on this accessible route offer good visibility and viewing.
      • The layout contains obstacles and/or surfaces that impede travel for the access customer.
    • Fixed ramps within:

      • There are 3 fixed ramps along the accessible route
      • Ramps have a handrail.
    • Signage within the site:

      • Signage is in character with the heritage building. The Men's and Women's downstairs toilet doors have a small brass ISA symbol on them, as do the accessible toilets within but this can be difficult to see. There are signs in the main foyer indicating the lift and toilets and another lift sign with the ISA symbol through the door to the left but these are high up and may be difficult to read.
    • Sensory options:

      • Headsets which connect into the sound system in each cinema are available to make it easier for those with hearing needs to listen to the movie soundtrack. There is soft music playing in the upstairs cafe.
    • Surfaces:

      • The floor in the main foyer, toilets and lift area is lino. There is carpet throughout the rest of the premises.
      • The floor surface covering is plain and clear.
    • Lifts:

      • The lift has been added into the historic building at a later date. It is accessed through an open door on the left at the back of the foyer, past the curving staircase. As you pass through the door and turn left into the passage, automatic lights come on and you will pass an old projector behind a half wall on the left. This makes a lovely feature. You then turn right onto a landing to access the lift, which is on your right. As you turn onto the landing there are two steps straight ahead leading to a fire exit. As the lift doors open, lights around the inside of the doors and in the lift come on automatically. The lift walls are glass. On exiting the lift on Level 1, there is a solid wooden door straight ahead which will be shut. It as a lever handle and opens away from you into the upstairs cafe/lounge area. There is a kick plate on the door.
      • All controls (i.e. landing controls, alarm and emergency telephone) are located within a reachable range.
      • The lift has clear glazing, which may be disorienting.
    • Stairs or Steps:

      • The original marble staircases, one on each side of the foyer lead up to Level 1. There is a set of stairs on the right and left at the top of the archway at the back of the foyer, leading down to each of the two smaller cinemas. These are illuminated by wall lighting and have a handrail on one side. In the large cinema upstairs, there are two small flights of stairs, one at each end with a handrail leading down to a fire exits. These have the same carpet as the floor and do not have any distinctive markings so may be difficult to see. On one side of each of the sets of stairs leading up from the main foyer, there is a pillar so it may be easier to use the handrail closest to the wall.
      • There is a handrail located on at least one or both sides of the stairs.
    • Accessible Reception/ Counter / Ticket Sales

      • Movie tickets can be purchased from the downstairs bar as well as the cafe and candy bar upstairs. There is a range of seating in both the bar and cafe for people to wait if necessary. There is a ticket counter at the back of the main foyer, however this is only used if the Theatre is extremely busy, usually if there is a specific event on.
      • There is a counter located on the accessible route.
      • The counter is accessible and has a clear space of 1200mm x 1200mm in front.
      • There is at least one seat (with an armrest on at least one side and a usable seat height) available to use while waiting.
      • There is an accessible buzzer/bell/alerting device to attract staff attention at the counter
      • EFTPOS terminals are reachable and usable.
      • There is a telephone available for the access customer to use.
    • Cafe/Restaurant/Bar Area:

      • These premises are licensed.
      • The cafe/restaurant/bar area is on a single level.
      • There is a level accessible entry into the cafe/restaurant/bar area.
      • Ramps into the Cafe/Restaurant/Bar area meet the required standards.
      • The entrance is clearly illuminated.
      • The entrance is colour contrasted.
      • Assistance may be required to operate the entry doors.
      • There is an accessible waiting area available with accessible seating.
      • Tables of different heights are available.
      • Electronic payment devices (eg EFTPOS terminals) are reachable and usable for all access customers.
      • The floor surface covering is plain and clear.
      • Natural and artificial lighting levels avoid glare and sudden, abrupt changes in intensity
      • Reflective and polished surfaces are minimised.
      • Staff are identifiable with a uniform or name badge.
      • Food and drink is ordered at the counter and staff are happy to bring it to the table. The food cabinet in the cafe is accessed from the back by staff. EFTPOS machines can be lowered for easy reach and there is a mobile EFTPOS machine available in both the cafe and bar.
    • Accessible Toilets:

      • Both the men's and women's toilets downstairs are accessible and are marked with the ISA symbol both on the outer door and the accessible toilet door. Small brass symbols have been used to fit in with the heritage character of the building so may be difficult to see. The upstairs toilets are not accessible. The men's toilet has a step leading up into it. There is a larger stall in the women's toilet which may be suitable if using crutches or a walking frame but is not large enough for a wheelchair
      • The toilet is located at the back of the main foyer downstairs.
      • All gender accessible toilets are in a self-contained compartment with full privacy.
      • The toilet seat lid can act as a back rest.
      • The toilet pan provides a stable base to transfer from.
      • The accessible toilet is a minimum of 1600mm wide x 1900mm long.
    • Places of assembly, entertainment and recreation:

      • There is space for two wheelchairs, one each at the end of a row beside the aisle in each of the two smaller cinemas downstairs. In the larger cinema upstairs, seating can be removed to allow wheelchairs to slot into the front row.
      • Entertainment areas are on the accessible route.
      • There is level access and floor space for wheelchair users to be seated with the general audience.
    • Designated Accessible Areas:

      • There is a range of seating in both the bar and cafe with back and arm rests.
  • Getting out safely:

      • Fire doors automatically close when the alarm is activated so all cinemas are sealed off. There are excellent procedures in place to ensure everyone is safely evacuated should the need arise. There is an evacuation board just inside the main entrance to the Embassy and this is where emergency workers can see where customers with access needs are in the building. As part of the recent upgrade of the Embassy Theatre it has been earthquake strengthened to the current legislation standards.
      • The emergency exits are accessible and hazard free.
      • All fire/smoke doors can stay open automatically during an emergency.
      • There are audible fire alerting devices.
      • Assembly areas (e.g. evacuation point) are on the accessible route.