Breadcrumbs

Michael Fowler Centre

Contact Information

Michael Fowler Centre
111 Wakefield Street, Wellington 6011
-41.289275,174.776881
Phone: 04 801 4231
Fax: Not available
venueswellington.com

Accessibility Report

Summary

Silver

The Michael Fowler Centre is a concert hall and convention centre located next to Civic Square on Wakefield St in the Wellington CBD. A number of international artists perform there live each year as well as being the venue that is usually used for both national and international orchestras to perform. It is also a popular centre for smaller conferences and conventions. The building is easily accessed by public transport, with good parking and a range of accessible facilities.

View the full accessibility report for Michael Fowler Centre.

Ratings by Access Group

The Be. Welcome Assessment rates the accessibility of the organisation in each of the following 5 access groups, as well as providing an overall rating:

Overall Rating
Silver 78%
Vision
Gold 80%
Hearing
Gold 82%
Mobility
Gold 84%
Parents
Gold 84%
Learning & Intellectual
Gold 83%

Vision

Gold

These are the features that the business provides to create a positive accessible experience for customers or visitors with a vision impairment.

  • Getting ready to go:

    • The website:

      • venueswellington.com/venues/michael-fowler-centre/
      • Information on the accessible facilities is also outlined on this organisation's website.
      • The website for the Michael Fowler Centre is linked off the Venues Wellington website. There is no NZSL content. It has links to the main website for parking and ticketing information and has a specific Accessibility page that describes the facilities for the access customer.
      • The business does not have a specific brochure.
      • Events are advertised on the Ticketek and Ticketmaster website, and WellingtonNZ.com. The Ticketmaster Box Office operates out of St James and is open for ticket purchase and collection Mon-Fri 9am-5pm and Sat-Sun 10am-4pm. Ticketmaster and Ticketek purchases and collections can also be made from the Wellington iSite (111 Wakefield Street), Mon-Fri 8.30am-5pm and Sat-Sun 9am-5pm.
  • Arriving and Getting In:

    • Bus Stop:

      • If the closest routes (24 and 93 at stop 6510) are not suitable, the 5510 stop on Willis Street is a five minute walk away. From the main stop on Wakefield Street opposite the Amora Hotel, the Michael Fowler Centre is a 25 metre walk.
      • The bus stop is located on Wakefield St
      • The bus stop number is 6510
      • The bus route is 24 and 93
      • There is seating and shelter at the bus stop.
    • Car parking:

      • Two accessible car parks are located in the Wellington City Council car park next to the venue. These are well marked and easily seen from the entrance. There are two additional parks outside the council buildings.
      • There is accessible car parking.
      • The accessible parking is easy to find and well sign posted.
      • There is no shelter over the accessible car parking.
    • Drop off/pick up zone:

      • There is a covered drop off zone outside the main entrance. While this is not level to the pavement there are a number of kerb cuts to assist with access.
      • The drop off/pick up zone is located within 200 metres of the organisation's entrance.
      • There is shelter over the drop off/pick up zone.
      • There is a kerb curb cut to the pavement or the environment is level.
    • Drop off/pick up zone signage:

    • Kerb Side:

      • The approach to the Michael Fowler Centre is level and easily negotiated.
      • There is a kerb ramp for changes in level between the car park and footpath.
    • The identified accessible route to the site:

      • There are a number of large concrete columns in the entrance area by the main doors. These are not well contrasted. There are no tactile indicators installed to further assist with navigation to the main entrance.
      • The accessible route to the site has a minimum width of 1200mm.
      • There are no tactile indicators installed to help navigate to the main entrance.
      • The accessible route has fixed obstructions that could impede travel.
    • Main entrance doorways (this includes gates and turnstiles)

      • Automatic doors are used to access the main entrance way.They have horizontal visibility marking strips that may not be easy to see for some access customers and also no vertical markings.Main entrance is largely glass and little contrast is used.
  • Getting around within the site:

    • Customer Service:

      • The venue shares a number of wheelchairs with several other city venues. It can be made available with by calling ahead of time.
      • There are staff available to help with any access enquiries.
      • All support animals are welcomed on premises (e.g. guide, hearing or mobility dogs etc).
    • Communicating Accessibly:

      • There is a loud speaker available to provide information.
    • The identified accessible route within the site:

      • There are several large structural concrete columns inside the foyer. These have marble-like coverings but are not well contrasted or easy to locate with a cane.
      • The accessible route within the site has a minimum width of 1200mm.
      • Any permanently fixed objects are detectable by a person using a cane.
      • You can access all facilities and services within from this accessible route.
      • Lighting levels on this accessible route offer good visibility and viewing.
      • The accessible route has fixed obstructions that could impede travel.
      • The layout suggests a welcoming physical environment (e.g. mobile floor stands provide unimpeded travel, or outdoor environment surfaces are well maintained).
    • Fixed ramps within:

      • Three - one in hte auditorium, one at each toilet block entrance.
      • Ramps have a handrail.
    • Sensory options:

      • Hearing loops are available in the main auditorium in many seating areas. Contact venue staff to arrange how to access these seats.
    • Surfaces:

      • The floor surface covering has a strong pattern and could be disorienting.
      • Tactile indicators are not installed on the accessible route
    • Lifts:

      • The lifts are located inside the main entrance. The lifts are large and can easily accommodate a number of people using mobility devices at one time. There are no internal rails installed. Audible beeps indicate when lift arrives and at each floor. Braille is used on all controls.
      • All controls (i.e. landing controls, alarm and emergency telephone) are located within a reachable range.
    • Stairs or Steps:

      • Stairs provide good access to the upper floors.
      • There is a handrail located on at least one or both sides of the stairs.
    • Accessible Reception/ Counter / Ticket Sales

      • The reception counter at the venue provides information and assistance as required. All ticket sales are made at the Ticketek venue across from the main entrance.A telephone is available if needed. Just ask at the counter.
      • There is a counter located on the accessible route.
      • The counter is accessible and has a clear space of 1200mm x 1200mm in front.
      • There is a telephone available for the access customer to use.
    • Accessible Toilets:

      • The accessible toilets are in the single gender ground floor toilets - one in each the ladies and the mens. The handrails are on a angle rather than at 90 degrees. The size is slightly smaller than recommended, (1500 x 1650mm).They have a basin and a grab rail on the door to assist with opening and closing.
      • Accessible toilets are in the single gender ground floor toilets.
      • The toilet seat lid can act as a back rest.
      • The toilet pan provides a stable base to transfer from.
      • The accessible toilet is a minimum of 1600mm wide x 1900mm long.
    • Places of assembly, entertainment and recreation:

      • A large conference room and smaller meeting rooms are available for use by the public.They are well set up to be able to accommodate a range of requirements with moveable furniture, stage and setups. These rooms do not have hearing loops available.
      • Meeting rooms are on the accessible route.
      • Entertainment areas are on the accessible route.
      • There is level access and floor space for wheelchair users to be seated with the general audience.
      • There is no direct access to an accessible toilet.
      • The presentation area or stage is accessible.
      • A grassed area for guide, hearing or mobility dogs is available in Civic Square.
  • Getting out safely:

      • Staff have regular evacuation training. Audible fire alerting devices are installed. Evacuation chairs are available for use by access customers with limited mobility.
      • The emergency exits are accessible and hazard free.
      • All fire/smoke doors can stay open automatically during an emergency.
      • There are audible fire alerting devices.
      • Assembly areas (e.g. evacuation point) are on the accessible route.

Hearing

Gold

These are the features that the business provides to create a positive accessible experience for customers or visitors who are Deaf or have a hearing impairment.

  • Getting ready to go:

    • The website:

      • venueswellington.com/venues/michael-fowler-centre/
      • Information on the accessible facilities is also outlined on this organisation's website.
      • The website for the Michael Fowler Centre is linked off the Venues Wellington website. There is no NZSL content. It has links to the main website for parking and ticketing information and has a specific Accessibility page that describes the facilities for the access customer.
      • The business does not have a specific brochure.
      • Events are advertised on the Ticketek and Ticketmaster website, and WellingtonNZ.com. The Ticketmaster Box Office operates out of St James and is open for ticket purchase and collection Mon-Fri 9am-5pm and Sat-Sun 10am-4pm. Ticketmaster and Ticketek purchases and collections can also be made from the Wellington iSite (111 Wakefield Street), Mon-Fri 8.30am-5pm and Sat-Sun 9am-5pm.
  • Arriving and Getting In:

    • Bus Stop:

      • If the closest routes (24 and 93 at stop 6510) are not suitable, the 5510 stop on Willis Street is a five minute walk away. From the main stop on Wakefield Street opposite the Amora Hotel, the Michael Fowler Centre is a 25 metre walk.
      • The bus stop is located on Wakefield St
      • The bus stop number is 6510
      • The bus route is 24 and 93
      • There is seating and shelter at the bus stop.
    • Car parking:

      • Two accessible car parks are located in the Wellington City Council car park next to the venue. These are well marked and easily seen from the entrance. There are two additional parks outside the council buildings.
    • Drop off/pick up zone:

      • There is a covered drop off zone outside the main entrance. While this is not level to the pavement there are a number of kerb cuts to assist with access.
      • The drop off/pick up zone is located within 200 metres of the organisation's entrance.
      • There is shelter over the drop off/pick up zone.
      • There is a kerb curb cut to the pavement or the environment is level.
    • Drop off/pick up zone signage:

    • Kerb Side:

      • The approach to the Michael Fowler Centre is level and easily negotiated.
    • The identified accessible route to the site:

      • There are a number of large concrete columns in the entrance area by the main doors. These are not well contrasted. There are no tactile indicators installed to further assist with navigation to the main entrance.
    • Main entrance doorways (this includes gates and turnstiles)

      • Automatic doors are used to access the main entrance way.They have horizontal visibility marking strips that may not be easy to see for some access customers and also no vertical markings.Main entrance is largely glass and little contrast is used.
  • Getting around within the site:

    • Customer Service:

      • The venue shares a number of wheelchairs with several other city venues. It can be made available with by calling ahead of time.
      • There are staff available to help with any access enquiries.
      • All support animals are welcomed on premises (e.g. guide, hearing or mobility dogs etc).
    • Communicating Accessibly:

      • Information can be sent out via email.
      • There is a loud speaker available to provide information.
    • The identified accessible route within the site:

      • There are several large structural concrete columns inside the foyer. These have marble-like coverings but are not well contrasted or easy to locate with a cane.
      • The accessible route within the site has a minimum width of 1200mm.
      • You can access all facilities and services within from this accessible route.
      • Lighting levels on this accessible route offer good visibility and viewing.
      • The layout suggests a welcoming physical environment (e.g. mobile floor stands provide unimpeded travel, or outdoor environment surfaces are well maintained).
    • Fixed ramps within:

      • Ramps have a handrail.
    • Sensory options:

      • Hearing loops are available in the main auditorium in many seating areas. Contact venue staff to arrange how to access these seats.
      • A listening system exists.
      • There is a hearing loop available.
    • Lifts:

      • The lifts are located inside the main entrance. The lifts are large and can easily accommodate a number of people using mobility devices at one time. There are no internal rails installed. Audible beeps indicate when lift arrives and at each floor. Braille is used on all controls.
      • All controls (i.e. landing controls, alarm and emergency telephone) are located within a reachable range.
    • Stairs or Steps:

      • Stairs provide good access to the upper floors.
      • There is a handrail located on at least one or both sides of the stairs.
    • Accessible Reception/ Counter / Ticket Sales

      • The reception counter at the venue provides information and assistance as required. All ticket sales are made at the Ticketek venue across from the main entrance.A telephone is available if needed. Just ask at the counter.
      • There is a counter located on the accessible route.
      • The counter is accessible and has a clear space of 1200mm x 1200mm in front.
      • There is a telephone available for the access customer to use.
    • Accessible Toilets:

      • The accessible toilets are in the single gender ground floor toilets - one in each the ladies and the mens. The handrails are on a angle rather than at 90 degrees. The size is slightly smaller than recommended, (1500 x 1650mm).They have a basin and a grab rail on the door to assist with opening and closing.
      • Accessible toilets are in the single gender ground floor toilets.
      • The toilet seat lid can act as a back rest.
      • The toilet pan provides a stable base to transfer from.
      • The accessible toilet is a minimum of 1600mm wide x 1900mm long.
    • Places of assembly, entertainment and recreation:

      • A large conference room and smaller meeting rooms are available for use by the public.They are well set up to be able to accommodate a range of requirements with moveable furniture, stage and setups. These rooms do not have hearing loops available.
      • Meeting rooms are on the accessible route.
      • Entertainment areas are on the accessible route.
      • There is no direct access to an accessible toilet.
      • The presentation area or stage is accessible.
      • A grassed area for guide, hearing or mobility dogs is available in Civic Square.
  • Getting out safely:

      • Staff have regular evacuation training. Audible fire alerting devices are installed. Evacuation chairs are available for use by access customers with limited mobility.
      • The emergency exits are accessible and hazard free.
      • All fire/smoke doors can stay open automatically during an emergency.
      • There are audible fire alerting devices.
      • Assembly areas (e.g. evacuation point) are on the accessible route.

Mobility

Gold

These are the features that the business provides to create a positive accessible experience for customers or visitors with a mobility impairment.

  • Getting ready to go:

    • The website:

      • venueswellington.com/venues/michael-fowler-centre/
      • Information on the accessible facilities is also outlined on this organisation's website.
      • The website for the Michael Fowler Centre is linked off the Venues Wellington website. There is no NZSL content. It has links to the main website for parking and ticketing information and has a specific Accessibility page that describes the facilities for the access customer.
      • The business does not have a specific brochure.
      • Events are advertised on the Ticketek and Ticketmaster website, and WellingtonNZ.com. The Ticketmaster Box Office operates out of St James and is open for ticket purchase and collection Mon-Fri 9am-5pm and Sat-Sun 10am-4pm. Ticketmaster and Ticketek purchases and collections can also be made from the Wellington iSite (111 Wakefield Street), Mon-Fri 8.30am-5pm and Sat-Sun 9am-5pm.
  • Arriving and Getting In:

    • Bus Stop:

      • If the closest routes (24 and 93 at stop 6510) are not suitable, the 5510 stop on Willis Street is a five minute walk away. From the main stop on Wakefield Street opposite the Amora Hotel, the Michael Fowler Centre is a 25 metre walk.
      • The bus stop is located on Wakefield St
      • The bus stop number is 6510
      • The bus route is 24 and 93
      • There is seating and shelter at the bus stop.
    • Car parking:

      • Two accessible car parks are located in the Wellington City Council car park next to the venue. These are well marked and easily seen from the entrance. There are two additional parks outside the council buildings.
      • There is accessible car parking.
      • The accessible parking is easy to find and well sign posted.
      • There is no shelter over the accessible car parking.
    • Drop off/pick up zone:

      • There is a covered drop off zone outside the main entrance. While this is not level to the pavement there are a number of kerb cuts to assist with access.
      • The drop off/pick up zone is located within 200 metres of the organisation's entrance.
      • There is shelter over the drop off/pick up zone.
      • There is a kerb curb cut to the pavement or the environment is level.
    • Drop off/pick up zone signage:

    • Kerb Side:

      • The approach to the Michael Fowler Centre is level and easily negotiated.
      • There is a kerb ramp for changes in level between the car park and footpath.
    • The identified accessible route to the site:

      • There are a number of large concrete columns in the entrance area by the main doors. These are not well contrasted. There are no tactile indicators installed to further assist with navigation to the main entrance.
      • The accessible route to the site has a minimum width of 1200mm.
      • The accessible route has fixed obstructions that could impede travel.
    • Main entrance doorways (this includes gates and turnstiles)

      • Automatic doors are used to access the main entrance way.They have horizontal visibility marking strips that may not be easy to see for some access customers and also no vertical markings.Main entrance is largely glass and little contrast is used.
  • Getting around within the site:

    • Customer Service:

      • The venue shares a number of wheelchairs with several other city venues. It can be made available with by calling ahead of time.
      • There are staff available to help with any access enquiries.
      • There are wheelchairs available.
      • Four wheelchairs are shared between venues. Of the two on site, one was needing repairs.
      • All support animals are welcomed on premises (e.g. guide, hearing or mobility dogs etc).
    • Communicating Accessibly:

    • The identified accessible route within the site:

      • There are several large structural concrete columns inside the foyer. These have marble-like coverings but are not well contrasted or easy to locate with a cane.
      • The accessible route within the site has a minimum width of 1200mm.
      • You can access all facilities and services within from this accessible route.
      • Lighting levels on this accessible route offer good visibility and viewing.
      • The accessible route has fixed obstructions that could impede travel.
      • The layout suggests a welcoming physical environment (e.g. mobile floor stands provide unimpeded travel, or outdoor environment surfaces are well maintained).
    • Fixed ramps within:

      • Three - one in hte auditorium, one at each toilet block entrance.
      • Ramps have a handrail.
    • Sensory options:

      • Hearing loops are available in the main auditorium in many seating areas. Contact venue staff to arrange how to access these seats.
    • Surfaces:

      • Easy movement around the site due to short cut carpet pile.
    • Lifts:

      • The lifts are located inside the main entrance. The lifts are large and can easily accommodate a number of people using mobility devices at one time. There are no internal rails installed. Audible beeps indicate when lift arrives and at each floor. Braille is used on all controls.
      • All controls (i.e. landing controls, alarm and emergency telephone) are located within a reachable range.
    • Stairs or Steps:

      • Stairs provide good access to the upper floors.
      • There is a handrail located on at least one or both sides of the stairs.
    • Accessible Reception/ Counter / Ticket Sales

      • The reception counter at the venue provides information and assistance as required. All ticket sales are made at the Ticketek venue across from the main entrance.A telephone is available if needed. Just ask at the counter.
      • There is a counter located on the accessible route.
      • The counter is accessible and has a clear space of 1200mm x 1200mm in front.
      • There is no access space at the service or reception counter.
      • There is a telephone available for the access customer to use.
    • Accessible Toilets:

      • The accessible toilets are in the single gender ground floor toilets - one in each the ladies and the mens. The handrails are on a angle rather than at 90 degrees. The size is slightly smaller than recommended, (1500 x 1650mm).They have a basin and a grab rail on the door to assist with opening and closing.
      • Accessible toilets are in the single gender ground floor toilets.
      • The toilet seat lid can act as a back rest.
      • The toilet pan provides a stable base to transfer from.
      • The accessible toilet is a minimum of 1600mm wide x 1900mm long.
      • The washbasin is reachable from the toilet seat.
    • Places of assembly, entertainment and recreation:

      • A large conference room and smaller meeting rooms are available for use by the public.They are well set up to be able to accommodate a range of requirements with moveable furniture, stage and setups. These rooms do not have hearing loops available.
      • Meeting rooms are on the accessible route.
      • Entertainment areas are on the accessible route.
      • There is level access and floor space for wheelchair users to be seated with the general audience.
      • There is no direct access to an accessible toilet.
      • The presentation area or stage is accessible.
      • A grassed area for guide, hearing or mobility dogs is available in Civic Square.
  • Getting out safely:

      • Staff have regular evacuation training. Audible fire alerting devices are installed. Evacuation chairs are available for use by access customers with limited mobility.
      • The emergency exits are accessible and hazard free.
      • All fire/smoke doors can stay open automatically during an emergency.
      • There are audible fire alerting devices.
      • Assembly areas (e.g. evacuation point) are on the accessible route.

Parents

Gold

These are the features that the business provides to create a positive accessible experience for customers or visitors with young children.

  • Getting ready to go:

    • The website:

      • venueswellington.com/venues/michael-fowler-centre/
      • Information on the accessible facilities is also outlined on this organisation's website.
      • The website for the Michael Fowler Centre is linked off the Venues Wellington website. There is no NZSL content. It has links to the main website for parking and ticketing information and has a specific Accessibility page that describes the facilities for the access customer.
      • The business does not have a specific brochure.
      • Events are advertised on the Ticketek and Ticketmaster website, and WellingtonNZ.com. The Ticketmaster Box Office operates out of St James and is open for ticket purchase and collection Mon-Fri 9am-5pm and Sat-Sun 10am-4pm. Ticketmaster and Ticketek purchases and collections can also be made from the Wellington iSite (111 Wakefield Street), Mon-Fri 8.30am-5pm and Sat-Sun 9am-5pm.
  • Arriving and Getting In:

    • Bus Stop:

      • If the closest routes (24 and 93 at stop 6510) are not suitable, the 5510 stop on Willis Street is a five minute walk away. From the main stop on Wakefield Street opposite the Amora Hotel, the Michael Fowler Centre is a 25 metre walk.
      • The bus stop is located on Wakefield St
      • The bus stop number is 6510
      • The bus route is 24 and 93
      • There is seating and shelter at the bus stop.
    • Car parking:

      • Two accessible car parks are located in the Wellington City Council car park next to the venue. These are well marked and easily seen from the entrance. There are two additional parks outside the council buildings.
    • Drop off/pick up zone:

      • There is a covered drop off zone outside the main entrance. While this is not level to the pavement there are a number of kerb cuts to assist with access.
      • The drop off/pick up zone is located within 200 metres of the organisation's entrance.
      • There is shelter over the drop off/pick up zone.
      • There is a kerb curb cut to the pavement or the environment is level.
    • Drop off/pick up zone signage:

    • Kerb Side:

      • The approach to the Michael Fowler Centre is level and easily negotiated.
      • There is a kerb ramp for changes in level between the car park and footpath.
    • The identified accessible route to the site:

      • There are a number of large concrete columns in the entrance area by the main doors. These are not well contrasted. There are no tactile indicators installed to further assist with navigation to the main entrance.
      • The accessible route has fixed obstructions that could impede travel.
    • Main entrance doorways (this includes gates and turnstiles)

      • Automatic doors are used to access the main entrance way.They have horizontal visibility marking strips that may not be easy to see for some access customers and also no vertical markings.Main entrance is largely glass and little contrast is used.
  • Getting around within the site:

    • Customer Service:

      • The venue shares a number of wheelchairs with several other city venues. It can be made available with by calling ahead of time.
      • There are staff available to help with any access enquiries.
      • There are wheelchairs available.
      • Four wheelchairs are shared between venues. Of the two on site, one was needing repairs.
      • All support animals are welcomed on premises (e.g. guide, hearing or mobility dogs etc).
    • Communicating Accessibly:

    • The identified accessible route within the site:

      • There are several large structural concrete columns inside the foyer. These have marble-like coverings but are not well contrasted or easy to locate with a cane.
      • The accessible route within the site has a minimum width of 1200mm.
      • You can access all facilities and services within from this accessible route.
      • Lighting levels on this accessible route offer good visibility and viewing.
      • The accessible route has fixed obstructions that could impede travel.
      • The layout suggests a welcoming physical environment (e.g. mobile floor stands provide unimpeded travel, or outdoor environment surfaces are well maintained).
    • Fixed ramps within:

      • Three - one in hte auditorium, one at each toilet block entrance.
      • Ramps have a handrail.
    • Sensory options:

      • Hearing loops are available in the main auditorium in many seating areas. Contact venue staff to arrange how to access these seats.
    • Surfaces:

      • Easy movement around the site due to short cut carpet pile.
    • Lifts:

      • The lifts are located inside the main entrance. The lifts are large and can easily accommodate a number of people using mobility devices at one time. There are no internal rails installed. Audible beeps indicate when lift arrives and at each floor. Braille is used on all controls.
      • All controls (i.e. landing controls, alarm and emergency telephone) are located within a reachable range.
    • Stairs or Steps:

      • Stairs provide good access to the upper floors.
      • There is a handrail located on at least one or both sides of the stairs.
    • Accessible Reception/ Counter / Ticket Sales

      • The reception counter at the venue provides information and assistance as required. All ticket sales are made at the Ticketek venue across from the main entrance.A telephone is available if needed. Just ask at the counter.
      • There is a counter located on the accessible route.
      • The counter is accessible and has a clear space of 1200mm x 1200mm in front.
      • There is no access space at the service or reception counter.
      • There is a telephone available for the access customer to use.
    • Accessible Toilets:

      • The accessible toilets are in the single gender ground floor toilets - one in each the ladies and the mens. The handrails are on a angle rather than at 90 degrees. The size is slightly smaller than recommended, (1500 x 1650mm).They have a basin and a grab rail on the door to assist with opening and closing.
      • Accessible toilets are in the single gender ground floor toilets.
      • There is a baby change station or separate parent room available.
      • The toilet seat lid can act as a back rest.
      • The toilet pan provides a stable base to transfer from.
      • The accessible toilet is a minimum of 1600mm wide x 1900mm long.
    • Places of assembly, entertainment and recreation:

      • A large conference room and smaller meeting rooms are available for use by the public.They are well set up to be able to accommodate a range of requirements with moveable furniture, stage and setups. These rooms do not have hearing loops available.
      • Meeting rooms are on the accessible route.
      • Entertainment areas are on the accessible route.
      • There is level access and floor space for wheelchair users to be seated with the general audience.
      • There is no direct access to an accessible toilet.
      • The presentation area or stage is accessible.
      • A grassed area for guide, hearing or mobility dogs is available in Civic Square.
  • Getting out safely:

      • Staff have regular evacuation training. Audible fire alerting devices are installed. Evacuation chairs are available for use by access customers with limited mobility.
      • The emergency exits are accessible and hazard free.
      • All fire/smoke doors can stay open automatically during an emergency.
      • There are audible fire alerting devices.
      • Assembly areas (e.g. evacuation point) are on the accessible route.

Learning & Intellectual

Gold

These are the features that the business provides to create a positive accessible experience for customers or visitors with a learning or intellectual impairment.

  • Getting ready to go:

    • The website:

      • venueswellington.com/venues/michael-fowler-centre/
      • Information on the accessible facilities is also outlined on this organisation's website.
      • The website for the Michael Fowler Centre is linked off the Venues Wellington website. There is no NZSL content. It has links to the main website for parking and ticketing information and has a specific Accessibility page that describes the facilities for the access customer.
      • The business does not have a specific brochure.
      • Events are advertised on the Ticketek and Ticketmaster website, and WellingtonNZ.com. The Ticketmaster Box Office operates out of St James and is open for ticket purchase and collection Mon-Fri 9am-5pm and Sat-Sun 10am-4pm. Ticketmaster and Ticketek purchases and collections can also be made from the Wellington iSite (111 Wakefield Street), Mon-Fri 8.30am-5pm and Sat-Sun 9am-5pm.
  • Arriving and Getting In:

    • Bus Stop:

      • If the closest routes (24 and 93 at stop 6510) are not suitable, the 5510 stop on Willis Street is a five minute walk away. From the main stop on Wakefield Street opposite the Amora Hotel, the Michael Fowler Centre is a 25 metre walk.
      • The bus stop is located on Wakefield St
      • The bus stop number is 6510
      • The bus route is 24 and 93
      • There is seating and shelter at the bus stop.
    • Car parking:

      • Two accessible car parks are located in the Wellington City Council car park next to the venue. These are well marked and easily seen from the entrance. There are two additional parks outside the council buildings.
    • Drop off/pick up zone:

      • There is a covered drop off zone outside the main entrance. While this is not level to the pavement there are a number of kerb cuts to assist with access.
      • The drop off/pick up zone is located within 200 metres of the organisation's entrance.
      • There is shelter over the drop off/pick up zone.
      • There is a kerb curb cut to the pavement or the environment is level.
    • Drop off/pick up zone signage:

    • Kerb Side:

      • The approach to the Michael Fowler Centre is level and easily negotiated.
      • There is a kerb ramp for changes in level between the car park and footpath.
    • The identified accessible route to the site:

      • There are a number of large concrete columns in the entrance area by the main doors. These are not well contrasted. There are no tactile indicators installed to further assist with navigation to the main entrance.
      • The accessible route to the site has a minimum width of 1200mm.
    • Main entrance doorways (this includes gates and turnstiles)

      • Automatic doors are used to access the main entrance way.They have horizontal visibility marking strips that may not be easy to see for some access customers and also no vertical markings.Main entrance is largely glass and little contrast is used.
  • Getting around within the site:

    • Customer Service:

      • The venue shares a number of wheelchairs with several other city venues. It can be made available with by calling ahead of time.
      • There are staff available to help with any access enquiries.
      • All support animals are welcomed on premises (e.g. guide, hearing or mobility dogs etc).
    • Communicating Accessibly:

    • The identified accessible route within the site:

      • There are several large structural concrete columns inside the foyer. These have marble-like coverings but are not well contrasted or easy to locate with a cane.
      • The accessible route within the site has a minimum width of 1200mm.
      • You can access all facilities and services within from this accessible route.
      • Lighting levels on this accessible route offer good visibility and viewing.
      • The accessible route has fixed obstructions that could impede travel.
      • The layout suggests a welcoming physical environment (e.g. mobile floor stands provide unimpeded travel, or outdoor environment surfaces are well maintained).
    • Fixed ramps within:

      • Three - one in hte auditorium, one at each toilet block entrance.
      • Ramps have a handrail.
    • Sensory options:

      • Hearing loops are available in the main auditorium in many seating areas. Contact venue staff to arrange how to access these seats.
    • Surfaces:

      • The floor surface covering has a strong pattern and could be disorienting.
    • Lifts:

      • The lifts are located inside the main entrance. The lifts are large and can easily accommodate a number of people using mobility devices at one time. There are no internal rails installed. Audible beeps indicate when lift arrives and at each floor. Braille is used on all controls.
      • All controls (i.e. landing controls, alarm and emergency telephone) are located within a reachable range.
    • Stairs or Steps:

      • Stairs provide good access to the upper floors.
      • There is a handrail located on at least one or both sides of the stairs.
    • Accessible Reception/ Counter / Ticket Sales

      • The reception counter at the venue provides information and assistance as required. All ticket sales are made at the Ticketek venue across from the main entrance.A telephone is available if needed. Just ask at the counter.
      • There is a counter located on the accessible route.
      • The counter is accessible and has a clear space of 1200mm x 1200mm in front.
      • There is a telephone available for the access customer to use.
    • Accessible Toilets:

      • The accessible toilets are in the single gender ground floor toilets - one in each the ladies and the mens. The handrails are on a angle rather than at 90 degrees. The size is slightly smaller than recommended, (1500 x 1650mm).They have a basin and a grab rail on the door to assist with opening and closing.
      • Accessible toilets are in the single gender ground floor toilets.
      • The toilet seat lid can act as a back rest.
      • The toilet pan provides a stable base to transfer from.
      • The accessible toilet is a minimum of 1600mm wide x 1900mm long.
    • Places of assembly, entertainment and recreation:

      • A large conference room and smaller meeting rooms are available for use by the public.They are well set up to be able to accommodate a range of requirements with moveable furniture, stage and setups. These rooms do not have hearing loops available.
      • Meeting rooms are on the accessible route.
      • Entertainment areas are on the accessible route.
      • There is level access and floor space for wheelchair users to be seated with the general audience.
      • There is no direct access to an accessible toilet.
      • The presentation area or stage is accessible.
      • A grassed area for guide, hearing or mobility dogs is available in Civic Square.
  • Getting out safely:

      • Staff have regular evacuation training. Audible fire alerting devices are installed. Evacuation chairs are available for use by access customers with limited mobility.
      • The emergency exits are accessible and hazard free.
      • All fire/smoke doors can stay open automatically during an emergency.
      • There are audible fire alerting devices.
      • Assembly areas (e.g. evacuation point) are on the accessible route.