Breadcrumbs

St James Theatre Wellington

Contact Information

St James Theatre Wellington
77 Courtenay Place, Te Aro, Wellington 6011
-41.293244,174.780073
Phone: 04 801 4231
Fax: Not available
venueswellington.com

Accessibility Report

Summary

Silver

The St James Theatre is a stage theatre located in the heart of Wellington. The theatre currently faces on to Courtenay Place, the main street of Wellington's entertainment district, opposite the Reading Cinema complex. The St James provides a permanent home for The Royal New Zealand Ballet. The St James Theatre comfortably seats 1550, has space for a cocktail function of 500 and hospitality areas for banquets of up to 400.

View the full accessibility report for St James Theatre Wellington.

Ratings by Access Group

The Be. Welcome Assessment rates the accessibility of the organisation in each of the following 5 access groups, as well as providing an overall rating:

Overall Rating
Silver 74%
Vision
Silver 76%
Hearing
Silver 76%
Mobility
Silver 79%
Parents
Gold 81%
Learning & Intellectual
Silver 79%

Vision

Silver

These are the features that the business provides to create a positive accessible experience for customers or visitors with a vision impairment.

  • Getting ready to go:

    • The website:

      • venueswellington.com/venues/st-james-theatre/
      • Information on the accessible facilities is also outlined on this organisation's website.
      • The website for the St James Theatre is linked off the Venues Wellington website. There is no NZSL content. It has links to the main website for parking and ticketing information and has a specific Accessibility page that describes the facilities for the access customer.
      • Events are advertised on the Ticketek and Ticketmaster website, and WellingtonNZ.com. The Ticketmaster Box Office operates out of St James and is open for ticket purchase and collection Mon-Fri 9am-5pm and Sat-Sun 10am-4pm. Ticketmaster and Ticketek purchases and collections can also be made from the Wellington iSite (111 Wakefield Street), Mon-Fri 8.30am-5pm and Sat-Sun 9am-5pm.
  • Arriving and Getting In:

    • Bus Stop:

      • The numbers of the bus stop are: 5002 going north towards the railway station, and 5514 heading south. The bus stop going north is almost directly outside the St James Theatre and is around 20m from the bus to the main entrance. Going south, the stop is just opposite the theatre.
      • The bus stop is located on Courtney Place
      • The number of the bus stop is 5002 going north towards the railway station and 5514 heading south.
      • A significant number of routes going both north and south (around 24 ).
      • There is seating and shelter at the bus stop.
    • Car parking:

      • The closest car parking building is in the Reading Cinema complex where there are two accessible car parks on each floor at the top end by the lifts. A fee applies. The theatre may be able to arrange a car park directly outside the main entrance if contacted prior to arrival. One accessible park is available at the end of Courtenay Place on Taranaki Street.
      • There is accessible car parking.
      • Levels 1-4
      • The accessible parking is easy to find and well sign posted.
      • There is shelter over the accessible car parking.
    • Drop off/pick up zone:

      • A temporary drop off zone is made available for live shows. This is set up outside the main entrance using four parallel car parks and is marked with labelled orange road cones. Staff manage this area and are available to assist with access customers.
      • The drop off/pick up zone is located within 200 metres of the organisation's entrance.
      • There is no shelter over the drop off/pick up zone.
      • There is no kerb curb cut to the pavement or the environment is uneven.
    • Drop off/pick up zone signage:

      • Temporary signage is put in when the drop off zone is active.
      • The drop off/pick up zone is easy to find and well sign posted.
    • Kerb Side:

      • The kerb side is flat with no impediments to access.
    • The identified accessible route to the site:

      • The route to the St James is easily navigated. There are tactile indicators on the nearby pedestrian crossing.
      • The accessible route to the site has a minimum width of 1200mm.
      • There are no tactile indicators installed to help navigate to the main entrance.
    • The main entrance into the site:

      • The main entrance is directly off the pavement on Courtenay Place.
    • Main entrance signage:

      • The main entrance will be well lit up with Hollywood lights that are used to advertise the show.
    • Main entrance doorways (this includes gates and turnstiles)

      • Automated doors allow easy access. These will often be held open at the beginning and end of a show.
  • Getting around within the site:

    • Customer Service:

      • The venue shares a number of wheelchairs between all the city venues. These can be made available if venue staff are alerted prior to arrival.
      • There are staff available to help with any access enquiries.
      • All support animals are welcomed on premises (e.g. guide, hearing or mobility dogs etc).
    • Communicating Accessibly:

      • There is a loud speaker available to provide information.
    • The identified accessible route within the site:

      • The accessible route is not well marked but staff will assist to indicate the location of the ramp into the stalls and the lifts. There are some large pillars throughout the building. These have markings at ground level up to 150mm to assist those access customers using a cane.
      • The accessible route within the site has a minimum width of 1200mm.
      • Any permanently fixed objects are detectable by a person using a cane.
      • You can access all facilities and services within from this accessible route.
      • Lighting levels on this accessible route offer good visibility and viewing.
      • The accessible route has fixed obstructions that could impede travel.
      • The layout suggests a welcoming physical environment (e.g. mobile floor stands provide unimpeded travel, or outdoor environment surfaces are well maintained).
    • Fixed ramps within:

      • One into the stalls.
      • Ramps have a handrail.
    • Signage within the site:

      • Signage does not identify all accessible services available. Toilets are well signposted but the lift, which is located towards the back of the foyer on the right is not so easy to find.
    • Sensory options:

      • A hearing loop is available in the main theatre.
    • Surfaces:

      • Surfaces are firm and stable. There are no tactile indicators inside the complex.
      • The floor surface covering has a strong pattern and could be disorienting.
      • Tactile indicators are not installed on the accessible route
    • Lifts:

      • The lift has raised tactile indicators on the buttons. There are no audible lift coming beeps at each level or raised tactile numbers at the first floor. The lift is located at the rear of the main foyer to the right.
      • All controls (i.e. landing controls, alarm and emergency telephone) are located within a reachable range.
    • Stairs or Steps:

      • Accessible stairs are located to the right of the main foyer.
      • There is a handrail located on at least one or both sides of the stairs.
    • Accessible Reception/ Counter / Ticket Sales

      • The ticket office at the theatre is open on the day of the shows. Tickets can be purchased online or at the main Ticketek outlet prior to the actual day of performances.
      • There is a counter located on the accessible route.
      • The counter is accessible and has a clear space of 1200mm x 1200mm in front.
      • EFTPOS terminals are reachable and usable.
      • There is a telephone available for the access customer to use.
    • Accessible Toilets:

      • Single gender accessible toilets are located on both floors. Each has one accessible cubicle with all the required facilities apart from a grab rail on the swing door.
      • Ground and first floor.
      • Accessible toilets are distributed evenly throughout multi storey buildings.
      • The toilet seat lid can act as a back rest.
      • The toilet pan provides a stable base to transfer from.
      • The accessible toilet is a minimum of 1600mm wide x 1900mm long.
    • Places of assembly, entertainment and recreation:

      • The theatre and the function rooms are accessible for access customers. Eight wheelchair spaces are available in the main theatre. Four of these are smaller at 670mm x 1200mm but the other four are much larger. Please discuss this at time of booking. Adjustable lecterns and microphones are available if required. A portable lift can be arranged for access to the stage.
      • Meeting rooms are on the accessible route.
      • Entertainment areas are on the accessible route.
      • There are drinking fountains available.
      • There is level access and floor space for wheelchair users to be seated with the general audience.
      • There is direct access to an accessible toilet.
      • The presentation area or stage is accessible.
      • The foyer area is used for breaks in the show. These have a few seats available against the walls. They do not have back or arm rests.
  • Getting out safely:

      • Staff have regular evacuation training. Audible and visual fire alerting devices are installed.
      • The emergency exits are accessible and hazard free.
      • Not all doors can stay open automatically during an emergency.
      • There are visual fire alerting devices.
      • There are audible fire alerting devices.
      • Assembly areas (e.g. evacuation point) are on the accessible route.

Hearing

Silver

These are the features that the business provides to create a positive accessible experience for customers or visitors who are Deaf or have a hearing impairment.

  • Getting ready to go:

    • The website:

      • venueswellington.com/venues/st-james-theatre/
      • Information on the accessible facilities is also outlined on this organisation's website.
      • The website for the St James Theatre is linked off the Venues Wellington website. There is no NZSL content. It has links to the main website for parking and ticketing information and has a specific Accessibility page that describes the facilities for the access customer.
      • Events are advertised on the Ticketek and Ticketmaster website, and WellingtonNZ.com. The Ticketmaster Box Office operates out of St James and is open for ticket purchase and collection Mon-Fri 9am-5pm and Sat-Sun 10am-4pm. Ticketmaster and Ticketek purchases and collections can also be made from the Wellington iSite (111 Wakefield Street), Mon-Fri 8.30am-5pm and Sat-Sun 9am-5pm.
  • Arriving and Getting In:

    • Bus Stop:

      • The numbers of the bus stop are: 5002 going north towards the railway station, and 5514 heading south. The bus stop going north is almost directly outside the St James Theatre and is around 20m from the bus to the main entrance. Going south, the stop is just opposite the theatre.
      • The bus stop is located on Courtney Place
      • The number of the bus stop is 5002 going north towards the railway station and 5514 heading south.
      • A significant number of routes going both north and south (around 24 ).
      • There is seating and shelter at the bus stop.
    • Car parking:

      • The closest car parking building is in the Reading Cinema complex where there are two accessible car parks on each floor at the top end by the lifts. A fee applies. The theatre may be able to arrange a car park directly outside the main entrance if contacted prior to arrival. One accessible park is available at the end of Courtenay Place on Taranaki Street.
    • Drop off/pick up zone:

      • A temporary drop off zone is made available for live shows. This is set up outside the main entrance using four parallel car parks and is marked with labelled orange road cones. Staff manage this area and are available to assist with access customers.
      • The drop off/pick up zone is located within 200 metres of the organisation's entrance.
      • There is no shelter over the drop off/pick up zone.
      • There is no kerb curb cut to the pavement or the environment is uneven.
    • Drop off/pick up zone signage:

      • Temporary signage is put in when the drop off zone is active.
      • The drop off/pick up zone is easy to find and well sign posted.
    • Kerb Side:

      • The kerb side is flat with no impediments to access.
    • The identified accessible route to the site:

      • The route to the St James is easily navigated. There are tactile indicators on the nearby pedestrian crossing.
    • The main entrance into the site:

      • The main entrance is directly off the pavement on Courtenay Place.
    • Main entrance signage:

      • The main entrance will be well lit up with Hollywood lights that are used to advertise the show.
    • Main entrance doorways (this includes gates and turnstiles)

      • Automated doors allow easy access. These will often be held open at the beginning and end of a show.
  • Getting around within the site:

    • Customer Service:

      • The venue shares a number of wheelchairs between all the city venues. These can be made available if venue staff are alerted prior to arrival.
      • There are staff available to help with any access enquiries.
      • All support animals are welcomed on premises (e.g. guide, hearing or mobility dogs etc).
    • Communicating Accessibly:

      • Information can be sent out via email.
      • There is a loud speaker available to provide information.
    • The identified accessible route within the site:

      • The accessible route is not well marked but staff will assist to indicate the location of the ramp into the stalls and the lifts. There are some large pillars throughout the building. These have markings at ground level up to 150mm to assist those access customers using a cane.
      • The accessible route within the site has a minimum width of 1200mm.
      • You can access all facilities and services within from this accessible route.
      • Lighting levels on this accessible route offer good visibility and viewing.
      • The layout suggests a welcoming physical environment (e.g. mobile floor stands provide unimpeded travel, or outdoor environment surfaces are well maintained).
    • Fixed ramps within:

      • Ramps have a handrail.
    • Signage within the site:

      • Signage does not identify all accessible services available. Toilets are well signposted but the lift, which is located towards the back of the foyer on the right is not so easy to find.
    • Sensory options:

      • A hearing loop is available in the main theatre.
      • A listening system exists.
      • There is a hearing loop available.
    • Surfaces:

      • Surfaces are firm and stable. There are no tactile indicators inside the complex.
    • Lifts:

      • The lift has raised tactile indicators on the buttons. There are no audible lift coming beeps at each level or raised tactile numbers at the first floor. The lift is located at the rear of the main foyer to the right.
      • All controls (i.e. landing controls, alarm and emergency telephone) are located within a reachable range.
    • Stairs or Steps:

      • Accessible stairs are located to the right of the main foyer.
      • There is a handrail located on at least one or both sides of the stairs.
    • Accessible Reception/ Counter / Ticket Sales

      • The ticket office at the theatre is open on the day of the shows. Tickets can be purchased online or at the main Ticketek outlet prior to the actual day of performances.
      • There is a counter located on the accessible route.
      • The counter is accessible and has a clear space of 1200mm x 1200mm in front.
      • EFTPOS terminals are reachable and usable.
      • There is a telephone available for the access customer to use.
    • Accessible Toilets:

      • Single gender accessible toilets are located on both floors. Each has one accessible cubicle with all the required facilities apart from a grab rail on the swing door.
      • Ground and first floor.
      • Accessible toilets are distributed evenly throughout multi storey buildings.
      • The toilet seat lid can act as a back rest.
      • The toilet pan provides a stable base to transfer from.
      • The accessible toilet is a minimum of 1600mm wide x 1900mm long.
    • Places of assembly, entertainment and recreation:

      • The theatre and the function rooms are accessible for access customers. Eight wheelchair spaces are available in the main theatre. Four of these are smaller at 670mm x 1200mm but the other four are much larger. Please discuss this at time of booking. Adjustable lecterns and microphones are available if required. A portable lift can be arranged for access to the stage.
      • Meeting rooms are on the accessible route.
      • Entertainment areas are on the accessible route.
      • There are drinking fountains available.
      • There is direct access to an accessible toilet.
      • There are assistive listening systems provided.
      • The presentation area or stage is accessible.
      • The foyer area is used for breaks in the show. These have a few seats available against the walls. They do not have back or arm rests.
  • Getting out safely:

      • Staff have regular evacuation training. Audible and visual fire alerting devices are installed.
      • The emergency exits are accessible and hazard free.
      • Not all doors can stay open automatically during an emergency.
      • There are audible fire alerting devices.
      • Assembly areas (e.g. evacuation point) are on the accessible route.

Mobility

Silver

These are the features that the business provides to create a positive accessible experience for customers or visitors with a mobility impairment.

  • Getting ready to go:

    • The website:

      • venueswellington.com/venues/st-james-theatre/
      • Information on the accessible facilities is also outlined on this organisation's website.
      • The website for the St James Theatre is linked off the Venues Wellington website. There is no NZSL content. It has links to the main website for parking and ticketing information and has a specific Accessibility page that describes the facilities for the access customer.
      • Events are advertised on the Ticketek and Ticketmaster website, and WellingtonNZ.com. The Ticketmaster Box Office operates out of St James and is open for ticket purchase and collection Mon-Fri 9am-5pm and Sat-Sun 10am-4pm. Ticketmaster and Ticketek purchases and collections can also be made from the Wellington iSite (111 Wakefield Street), Mon-Fri 8.30am-5pm and Sat-Sun 9am-5pm.
  • Arriving and Getting In:

    • Bus Stop:

      • The numbers of the bus stop are: 5002 going north towards the railway station, and 5514 heading south. The bus stop going north is almost directly outside the St James Theatre and is around 20m from the bus to the main entrance. Going south, the stop is just opposite the theatre.
      • The bus stop is located on Courtney Place
      • The number of the bus stop is 5002 going north towards the railway station and 5514 heading south.
      • A significant number of routes going both north and south (around 24 ).
      • There is seating and shelter at the bus stop.
    • Car parking:

      • The closest car parking building is in the Reading Cinema complex where there are two accessible car parks on each floor at the top end by the lifts. A fee applies. The theatre may be able to arrange a car park directly outside the main entrance if contacted prior to arrival. One accessible park is available at the end of Courtenay Place on Taranaki Street.
      • There is accessible car parking.
      • Levels 1-4
      • The accessible parking is easy to find and well sign posted.
      • There is shelter over the accessible car parking.
    • Drop off/pick up zone:

      • A temporary drop off zone is made available for live shows. This is set up outside the main entrance using four parallel car parks and is marked with labelled orange road cones. Staff manage this area and are available to assist with access customers.
      • The drop off/pick up zone is located within 200 metres of the organisation's entrance.
      • There is no shelter over the drop off/pick up zone.
      • There is no kerb curb cut to the pavement or the environment is uneven.
    • Drop off/pick up zone signage:

      • Temporary signage is put in when the drop off zone is active.
      • The drop off/pick up zone is easy to find and well sign posted.
    • Kerb Side:

      • The kerb side is flat with no impediments to access.
    • The identified accessible route to the site:

      • The route to the St James is easily navigated. There are tactile indicators on the nearby pedestrian crossing.
      • The accessible route to the site has a minimum width of 1200mm.
    • The main entrance into the site:

      • The main entrance is directly off the pavement on Courtenay Place.
    • Main entrance signage:

      • The main entrance will be well lit up with Hollywood lights that are used to advertise the show.
    • Main entrance doorways (this includes gates and turnstiles)

      • Automated doors allow easy access. These will often be held open at the beginning and end of a show.
  • Getting around within the site:

    • Customer Service:

      • The venue shares a number of wheelchairs between all the city venues. These can be made available if venue staff are alerted prior to arrival.
      • There are staff available to help with any access enquiries.
      • There are wheelchairs available.
      • 2-4 wheelchairs are kept on site when shows are on.
      • All support animals are welcomed on premises (e.g. guide, hearing or mobility dogs etc).
    • Communicating Accessibly:

    • The identified accessible route within the site:

      • The accessible route is not well marked but staff will assist to indicate the location of the ramp into the stalls and the lifts. There are some large pillars throughout the building. These have markings at ground level up to 150mm to assist those access customers using a cane.
      • The accessible route within the site has a minimum width of 1200mm.
      • You can access all facilities and services within from this accessible route.
      • Lighting levels on this accessible route offer good visibility and viewing.
      • The accessible route has fixed obstructions that could impede travel.
      • The layout suggests a welcoming physical environment (e.g. mobile floor stands provide unimpeded travel, or outdoor environment surfaces are well maintained).
    • Fixed ramps within:

      • One into the stalls.
      • Ramps have a handrail.
    • Signage within the site:

      • Signage does not identify all accessible services available. Toilets are well signposted but the lift, which is located towards the back of the foyer on the right is not so easy to find.
    • Sensory options:

      • A hearing loop is available in the main theatre.
    • Surfaces:

      • Surfaces are firm and stable. There are no tactile indicators inside the complex.
      • Easy movement around the site due to short cut carpet pile.
    • Lifts:

      • The lift has raised tactile indicators on the buttons. There are no audible lift coming beeps at each level or raised tactile numbers at the first floor. The lift is located at the rear of the main foyer to the right.
      • All controls (i.e. landing controls, alarm and emergency telephone) are located within a reachable range.
    • Stairs or Steps:

      • Accessible stairs are located to the right of the main foyer.
      • There is a handrail located on at least one or both sides of the stairs.
    • Accessible Reception/ Counter / Ticket Sales

      • The ticket office at the theatre is open on the day of the shows. Tickets can be purchased online or at the main Ticketek outlet prior to the actual day of performances.
      • There is a counter located on the accessible route.
      • The counter is accessible and has a clear space of 1200mm x 1200mm in front.
      • There is at least one access space at the service or reception counter.
      • EFTPOS terminals are reachable and usable.
      • There is a telephone available for the access customer to use.
    • Accessible Toilets:

      • Single gender accessible toilets are located on both floors. Each has one accessible cubicle with all the required facilities apart from a grab rail on the swing door.
      • Ground and first floor.
      • Accessible toilets are distributed evenly throughout multi storey buildings.
      • The toilet seat lid can act as a back rest.
      • The toilet pan provides a stable base to transfer from.
      • The accessible toilet is a minimum of 1600mm wide x 1900mm long.
      • The washbasin is reachable from the toilet seat.
    • Places of assembly, entertainment and recreation:

      • The theatre and the function rooms are accessible for access customers. Eight wheelchair spaces are available in the main theatre. Four of these are smaller at 670mm x 1200mm but the other four are much larger. Please discuss this at time of booking. Adjustable lecterns and microphones are available if required. A portable lift can be arranged for access to the stage.
      • Meeting rooms are on the accessible route.
      • Entertainment areas are on the accessible route.
      • There are drinking fountains available.
      • There is level access and floor space for wheelchair users to be seated with the general audience.
      • There is direct access to an accessible toilet.
      • The presentation area or stage is accessible.
      • The foyer area is used for breaks in the show. These have a few seats available against the walls. They do not have back or arm rests.
  • Getting out safely:

      • Staff have regular evacuation training. Audible and visual fire alerting devices are installed.
      • The emergency exits are accessible and hazard free.
      • Not all doors can stay open automatically during an emergency.
      • There are audible fire alerting devices.
      • Assembly areas (e.g. evacuation point) are on the accessible route.

Parents

Gold

These are the features that the business provides to create a positive accessible experience for customers or visitors with young children.

  • Getting ready to go:

    • The website:

      • venueswellington.com/venues/st-james-theatre/
      • Information on the accessible facilities is also outlined on this organisation's website.
      • The website for the St James Theatre is linked off the Venues Wellington website. There is no NZSL content. It has links to the main website for parking and ticketing information and has a specific Accessibility page that describes the facilities for the access customer.
      • Events are advertised on the Ticketek and Ticketmaster website, and WellingtonNZ.com. The Ticketmaster Box Office operates out of St James and is open for ticket purchase and collection Mon-Fri 9am-5pm and Sat-Sun 10am-4pm. Ticketmaster and Ticketek purchases and collections can also be made from the Wellington iSite (111 Wakefield Street), Mon-Fri 8.30am-5pm and Sat-Sun 9am-5pm.
  • Arriving and Getting In:

    • Bus Stop:

      • The numbers of the bus stop are: 5002 going north towards the railway station, and 5514 heading south. The bus stop going north is almost directly outside the St James Theatre and is around 20m from the bus to the main entrance. Going south, the stop is just opposite the theatre.
      • The bus stop is located on Courtney Place
      • The number of the bus stop is 5002 going north towards the railway station and 5514 heading south.
      • A significant number of routes going both north and south (around 24 ).
      • There is seating and shelter at the bus stop.
    • Car parking:

      • The closest car parking building is in the Reading Cinema complex where there are two accessible car parks on each floor at the top end by the lifts. A fee applies. The theatre may be able to arrange a car park directly outside the main entrance if contacted prior to arrival. One accessible park is available at the end of Courtenay Place on Taranaki Street.
    • Drop off/pick up zone:

      • A temporary drop off zone is made available for live shows. This is set up outside the main entrance using four parallel car parks and is marked with labelled orange road cones. Staff manage this area and are available to assist with access customers.
      • The drop off/pick up zone is located within 200 metres of the organisation's entrance.
      • There is no shelter over the drop off/pick up zone.
      • There is no kerb curb cut to the pavement or the environment is uneven.
    • Drop off/pick up zone signage:

      • Temporary signage is put in when the drop off zone is active.
      • The drop off/pick up zone is easy to find and well sign posted.
    • Kerb Side:

      • The kerb side is flat with no impediments to access.
    • The identified accessible route to the site:

      • The route to the St James is easily navigated. There are tactile indicators on the nearby pedestrian crossing.
    • The main entrance into the site:

      • The main entrance is directly off the pavement on Courtenay Place.
    • Main entrance signage:

      • The main entrance will be well lit up with Hollywood lights that are used to advertise the show.
    • Main entrance doorways (this includes gates and turnstiles)

      • Automated doors allow easy access. These will often be held open at the beginning and end of a show.
  • Getting around within the site:

    • Customer Service:

      • The venue shares a number of wheelchairs between all the city venues. These can be made available if venue staff are alerted prior to arrival.
      • There are staff available to help with any access enquiries.
      • There are wheelchairs available.
      • 2-4 wheelchairs are kept on site when shows are on.
      • All support animals are welcomed on premises (e.g. guide, hearing or mobility dogs etc).
    • Communicating Accessibly:

    • The identified accessible route within the site:

      • The accessible route is not well marked but staff will assist to indicate the location of the ramp into the stalls and the lifts. There are some large pillars throughout the building. These have markings at ground level up to 150mm to assist those access customers using a cane.
      • The accessible route within the site has a minimum width of 1200mm.
      • You can access all facilities and services within from this accessible route.
      • Lighting levels on this accessible route offer good visibility and viewing.
      • The accessible route has fixed obstructions that could impede travel.
      • The layout suggests a welcoming physical environment (e.g. mobile floor stands provide unimpeded travel, or outdoor environment surfaces are well maintained).
    • Fixed ramps within:

      • One into the stalls.
      • Ramps have a handrail.
    • Signage within the site:

      • Signage does not identify all accessible services available. Toilets are well signposted but the lift, which is located towards the back of the foyer on the right is not so easy to find.
    • Sensory options:

      • A hearing loop is available in the main theatre.
    • Surfaces:

      • Surfaces are firm and stable. There are no tactile indicators inside the complex.
      • Easy movement around the site due to short cut carpet pile.
    • Lifts:

      • The lift has raised tactile indicators on the buttons. There are no audible lift coming beeps at each level or raised tactile numbers at the first floor. The lift is located at the rear of the main foyer to the right.
      • All controls (i.e. landing controls, alarm and emergency telephone) are located within a reachable range.
    • Stairs or Steps:

      • Accessible stairs are located to the right of the main foyer.
      • There is a handrail located on at least one or both sides of the stairs.
    • Accessible Reception/ Counter / Ticket Sales

      • The ticket office at the theatre is open on the day of the shows. Tickets can be purchased online or at the main Ticketek outlet prior to the actual day of performances.
      • There is a counter located on the accessible route.
      • The counter is accessible and has a clear space of 1200mm x 1200mm in front.
      • There is at least one access space at the service or reception counter.
      • EFTPOS terminals are reachable and usable.
      • There is a telephone available for the access customer to use.
    • Accessible Toilets:

      • Single gender accessible toilets are located on both floors. Each has one accessible cubicle with all the required facilities apart from a grab rail on the swing door.
      • Ground and first floor.
      • There is a baby change station or separate parent room available.
      • Accessible toilets are distributed evenly throughout multi storey buildings.
      • The toilet seat lid can act as a back rest.
      • The toilet pan provides a stable base to transfer from.
      • The accessible toilet is a minimum of 1600mm wide x 1900mm long.
    • Places of assembly, entertainment and recreation:

      • The theatre and the function rooms are accessible for access customers. Eight wheelchair spaces are available in the main theatre. Four of these are smaller at 670mm x 1200mm but the other four are much larger. Please discuss this at time of booking. Adjustable lecterns and microphones are available if required. A portable lift can be arranged for access to the stage.
      • Meeting rooms are on the accessible route.
      • Entertainment areas are on the accessible route.
      • There are drinking fountains available.
      • There is level access and floor space for wheelchair users to be seated with the general audience.
      • There is direct access to an accessible toilet.
      • The presentation area or stage is accessible.
      • The foyer area is used for breaks in the show. These have a few seats available against the walls. They do not have back or arm rests.
  • Getting out safely:

      • Staff have regular evacuation training. Audible and visual fire alerting devices are installed.
      • The emergency exits are accessible and hazard free.
      • Not all doors can stay open automatically during an emergency.
      • There are audible fire alerting devices.
      • Assembly areas (e.g. evacuation point) are on the accessible route.

Learning & Intellectual

Silver

These are the features that the business provides to create a positive accessible experience for customers or visitors with a learning or intellectual impairment.

  • Getting ready to go:

    • The website:

      • venueswellington.com/venues/st-james-theatre/
      • Information on the accessible facilities is also outlined on this organisation's website.
      • The website for the St James Theatre is linked off the Venues Wellington website. There is no NZSL content. It has links to the main website for parking and ticketing information and has a specific Accessibility page that describes the facilities for the access customer.
      • Events are advertised on the Ticketek and Ticketmaster website, and WellingtonNZ.com. The Ticketmaster Box Office operates out of St James and is open for ticket purchase and collection Mon-Fri 9am-5pm and Sat-Sun 10am-4pm. Ticketmaster and Ticketek purchases and collections can also be made from the Wellington iSite (111 Wakefield Street), Mon-Fri 8.30am-5pm and Sat-Sun 9am-5pm.
  • Arriving and Getting In:

    • Bus Stop:

      • The numbers of the bus stop are: 5002 going north towards the railway station, and 5514 heading south. The bus stop going north is almost directly outside the St James Theatre and is around 20m from the bus to the main entrance. Going south, the stop is just opposite the theatre.
      • The bus stop is located on Courtney Place
      • The number of the bus stop is 5002 going north towards the railway station and 5514 heading south.
      • A significant number of routes going both north and south (around 24 ).
      • There is seating and shelter at the bus stop.
    • Car parking:

      • The closest car parking building is in the Reading Cinema complex where there are two accessible car parks on each floor at the top end by the lifts. A fee applies. The theatre may be able to arrange a car park directly outside the main entrance if contacted prior to arrival. One accessible park is available at the end of Courtenay Place on Taranaki Street.
    • Drop off/pick up zone:

      • A temporary drop off zone is made available for live shows. This is set up outside the main entrance using four parallel car parks and is marked with labelled orange road cones. Staff manage this area and are available to assist with access customers.
      • The drop off/pick up zone is located within 200 metres of the organisation's entrance.
      • There is no shelter over the drop off/pick up zone.
      • There is no kerb curb cut to the pavement or the environment is uneven.
    • Drop off/pick up zone signage:

      • Temporary signage is put in when the drop off zone is active.
      • The drop off/pick up zone is easy to find and well sign posted.
    • Kerb Side:

      • The kerb side is flat with no impediments to access.
    • The identified accessible route to the site:

      • The route to the St James is easily navigated. There are tactile indicators on the nearby pedestrian crossing.
      • The accessible route to the site has a minimum width of 1200mm.
    • The main entrance into the site:

      • The main entrance is directly off the pavement on Courtenay Place.
    • Main entrance signage:

      • The main entrance will be well lit up with Hollywood lights that are used to advertise the show.
    • Main entrance doorways (this includes gates and turnstiles)

      • Automated doors allow easy access. These will often be held open at the beginning and end of a show.
  • Getting around within the site:

    • Customer Service:

      • The venue shares a number of wheelchairs between all the city venues. These can be made available if venue staff are alerted prior to arrival.
      • There are staff available to help with any access enquiries.
      • All support animals are welcomed on premises (e.g. guide, hearing or mobility dogs etc).
    • Communicating Accessibly:

    • The identified accessible route within the site:

      • The accessible route is not well marked but staff will assist to indicate the location of the ramp into the stalls and the lifts. There are some large pillars throughout the building. These have markings at ground level up to 150mm to assist those access customers using a cane.
      • The accessible route within the site has a minimum width of 1200mm.
      • You can access all facilities and services within from this accessible route.
      • Lighting levels on this accessible route offer good visibility and viewing.
      • The accessible route has fixed obstructions that could impede travel.
      • The layout suggests a welcoming physical environment (e.g. mobile floor stands provide unimpeded travel, or outdoor environment surfaces are well maintained).
    • Fixed ramps within:

      • One into the stalls.
      • Ramps have a handrail.
    • Signage within the site:

      • Signage does not identify all accessible services available. Toilets are well signposted but the lift, which is located towards the back of the foyer on the right is not so easy to find.
    • Sensory options:

      • A hearing loop is available in the main theatre.
    • Surfaces:

      • Surfaces are firm and stable. There are no tactile indicators inside the complex.
      • The floor surface covering has a strong pattern and could be disorienting.
    • Lifts:

      • The lift has raised tactile indicators on the buttons. There are no audible lift coming beeps at each level or raised tactile numbers at the first floor. The lift is located at the rear of the main foyer to the right.
      • All controls (i.e. landing controls, alarm and emergency telephone) are located within a reachable range.
    • Stairs or Steps:

      • Accessible stairs are located to the right of the main foyer.
      • There is a handrail located on at least one or both sides of the stairs.
    • Accessible Reception/ Counter / Ticket Sales

      • The ticket office at the theatre is open on the day of the shows. Tickets can be purchased online or at the main Ticketek outlet prior to the actual day of performances.
      • There is a counter located on the accessible route.
      • The counter is accessible and has a clear space of 1200mm x 1200mm in front.
      • EFTPOS terminals are reachable and usable.
      • There is a telephone available for the access customer to use.
    • Accessible Toilets:

      • Single gender accessible toilets are located on both floors. Each has one accessible cubicle with all the required facilities apart from a grab rail on the swing door.
      • Ground and first floor.
      • Accessible toilets are distributed evenly throughout multi storey buildings.
      • The toilet seat lid can act as a back rest.
      • The toilet pan provides a stable base to transfer from.
      • The accessible toilet is a minimum of 1600mm wide x 1900mm long.
    • Places of assembly, entertainment and recreation:

      • The theatre and the function rooms are accessible for access customers. Eight wheelchair spaces are available in the main theatre. Four of these are smaller at 670mm x 1200mm but the other four are much larger. Please discuss this at time of booking. Adjustable lecterns and microphones are available if required. A portable lift can be arranged for access to the stage.
      • Meeting rooms are on the accessible route.
      • Entertainment areas are on the accessible route.
      • There are drinking fountains available.
      • There is level access and floor space for wheelchair users to be seated with the general audience.
      • There is direct access to an accessible toilet.
      • The presentation area or stage is accessible.
      • The foyer area is used for breaks in the show. These have a few seats available against the walls. They do not have back or arm rests.
  • Getting out safely:

      • Staff have regular evacuation training. Audible and visual fire alerting devices are installed.
      • The emergency exits are accessible and hazard free.
      • Not all doors can stay open automatically during an emergency.
      • There are visual fire alerting devices.
      • There are audible fire alerting devices.
      • Assembly areas (e.g. evacuation point) are on the accessible route.