Breadcrumbs

Z Mana

Contact Information

Z Mana
143 Mana Esplanade Mana , Porirua
-41.091327,174.867389
Phone: 04 233 8012
Fax: Not available
Email:
z.co.nz

Accessibility Report

Summary

Bronze

Z Mana is situated on State Highway 1, approximately 400m passed Paramata New World, on the left heading North. It is well signposted so easily identifibable from a distance. As well as offering fuel, trailer hire is also available. The Z shop offers a range of grocery items and Z Espress offers hot drinks and a range of food designed to be eaten on the run. There is an accessible bathroom available on-site. Staff are friendly and welcoming and willing to assist with any enquiries.

View the full accessibility report for Z Mana.

Ratings by Access Group

The Be. Welcome Assessment rates the accessibility of the organisation in each of the following 5 access groups, as well as providing an overall rating:

Overall Rating
Bronze 62%
Vision
Bronze 65%
Hearing
Bronze 68%
Mobility
Bronze 66%
Parents
Silver 70%
Learning & Intellectual
Silver 70%

Vision

Bronze

These are the features that the business provides to create a positive accessible experience for customers or visitors with a vision impairment.

  • Getting ready to go:

    • The website:

      • https://z.co.nz/about-z/find-us/wellington/z-mana/
      • The website is well laid out with good contrast and large test, making it easy to read and navigate. The physical address and opening hours are clearly visible. The Find a Z Near You section allows the user to easily find other Service Stations. By selecting the More Info button users can find out specific details of what Z Mana has to offer and the Get Directions button takes the user to Google Maps to get directions.
    • Brochures:

      • Z has a range of brochures available in each Service Station. These include information on Pay at Pump, Z Rewards and Fly Buys. There are also several other brochures available for other helpful services.
      • Z Energy uses a range of alternative marketing, including Radio and TV advertising as well as extensive use of Social Media including Facebook, Twitter, YouTube and LinkedIn.
  • Arriving and Getting In:

    • Bus Stop:

      • Mana Railway Station is approximately 550 metres, a seven-minute walk away from Z Mana. There is electronic timetable information, seating and shelter at the Railway Station.
      • Mana Railway Station is on the Kapiti Line and is approximately 550 metres away from the Z Service Station.
      • There is seating and shelter at the bus stop.
    • Car parking:

      • There are no marked car parks on the premises but there is plenty of room to park vehicles away from the main forecourt.
      • There is no accessible car parking.
      • There is no shelter over the accessible car parking.
    • Kerb Side:

      • There is level access from the footpath into the Service Station however, care needs to be taken when crossing the path of moving vehicles.
    • The identified accessible route to the site:

      • The site entrance is clearly identifiable from the forecourt, however, care needs to be taken when crossing the forecourt as there are moving vehicles. There is a row of bollards running along the front of the service station building, providing a safe zone for pedestrians.
      • The width of the accessible route to the site is less than 1200mm.
      • There are no tactile indicators installed to help navigate to the main entrance.
      • The accessible route has fixed obstructions that could impede travel.
    • The main entrance into the site:

      • There is level access from the forecourt into the shop, via automatic self-opening double doors.
    • Main entrance signage:

      • Z Mana is clearly identifiable from the road with a large free-standing Z sign at the roadside, a Z on the forecourt canopy and Z Mana above the main entrance into the shop.
    • Main entrance doorways (this includes gates and turnstiles)

      • There are automatic doors leading into the Service Station shop, with a frame surrounding them, making them easy to see.
      • The main entrance blends in with its surroundings.
  • Getting around within the site:

    • Customer Service:

      • Service Station staff are easily identified by their Z uniform and forecourt staff also wear a hi-vis vest. Staff are friendly and welcoming and happy to assist with any enquiries. The forecourt Concierge aids customers between 10.00 am and 5.00 pm. Staff will assist outside these hours if possible, if they can see the customer has an access need, such as being unable to get out of their vehicle or struggling with the pumps. Staff are unable to help on the forecourt between the hours of 10.00 pm and 6.00 am when there is only one person on duty, as they are not allowed to leave the building for safety reasons.
      • There are staff available to help with any access enquiries.
      • All support animals are welcomed on premises (e.g. guide, hearing or mobility dogs etc).
    • Communicating Accessibly:

      • There is information available on DVDs.
      • There is a TV monitor which runs Z advertising, as well as a Touch Screen with useful information.
    • Pricing Information:

    • The identified accessible route within the site:

      • There is plenty of room to move around easily inside the shop using mobility equipment, with most stock in easy reach. If you need help reaching anything from higher shelves, staff are happy to assist. The BNZ ATM is easily accessed from a wheelchair.
      • The accessible route within the site has a minimum width of 1200mm.
      • Any permanently fixed objects are detectable by a person using a cane.
      • You can access all facilities and services within from this accessible route.
      • Lighting levels on this accessible route offer good visibility and viewing.
      • The layout suggests a welcoming physical environment (e.g. mobile floor stands provide unimpeded travel, or outdoor environment surfaces are well maintained).
    • Signage within the site:

      • Signage throughout the site is large with good colour contrast, making it easy to see where different things are in the shop.
    • Sensory options:

      • There is good lighting throughout the shop. Forecourt lighting comes on automatically at dusk, so the forecourt is well lit at night.
    • Surfaces:

      • The floor surface inside the shop is non-slip tile, with a heavy duty matt at the main entrance. The forecourt surface is asphelt.
      • The floor surface covering is plain and clear.
      • Tactile indicators are not installed on the accessible route
    • Accessible Reception/ Counter / Ticket Sales

      • The counter is a good height and can be easily accessed from a wheelchair. The EFTPOS machines are on adjustable stands which can be tilted for easier viewing. Long cords allow EFTPOS machines to be removed and handed to the customer. They can also be slotted through the Night Pay window, allowing customers to pay for items at night. The Night Pay window is a little high so may be difficult for customers to use from a wheelchair. Staff will get items from the shop and pass them out to the customer at night.
      • There is a counter located on the accessible route.
      • The counter is accessible and has a clear space of 1200mm x 1200mm in front.
      • EFTPOS terminals are reachable and usable.
    • Accessible Toilets:

      • There is one Unisex toilet, located at the rear of the shop at the end of the counter. There are two doors, a slider leading into a small area, then a swing door leading into the toilet facility.
      • The accessible toilet is located at the rear of the shop, on the left past the counter.
      • The toilet seat lid can act as a back rest.
      • The toilet pan provides a stable base to transfer from.
      • The accessible toilet is a minimum of 1600mm wide x 1900mm long.
    • Designated Accessible Areas:

      • There are two small tables and chairs with backrests in the shop where customers can sit to enjoy a break. There is no grassed area on the Service Station premises.
      • There is an ATM located on the accessible route.
  • Getting out safely:

      • Staff received regular Health and Safety training and will ensure all customers are safely evacuated in the event of an emergency.
      • The emergency exits are accessible and hazard free.
      • All fire/smoke doors can stay open automatically during an emergency.
      • There are audible fire alerting devices.
      • Assembly areas (e.g. evacuation point) are on the accessible route.

Hearing

Bronze

These are the features that the business provides to create a positive accessible experience for customers or visitors who are Deaf or have a hearing impairment.

  • Getting ready to go:

    • The website:

      • https://z.co.nz/about-z/find-us/wellington/z-mana/
      • The website is well laid out with good contrast and large test, making it easy to read and navigate. The physical address and opening hours are clearly visible. The Find a Z Near You section allows the user to easily find other Service Stations. By selecting the More Info button users can find out specific details of what Z Mana has to offer and the Get Directions button takes the user to Google Maps to get directions.
    • Brochures:

      • Z has a range of brochures available in each Service Station. These include information on Pay at Pump, Z Rewards and Fly Buys. There are also several other brochures available for other helpful services.
      • Z Energy uses a range of alternative marketing, including Radio and TV advertising as well as extensive use of Social Media including Facebook, Twitter, YouTube and LinkedIn.
  • Arriving and Getting In:

    • Bus Stop:

      • Mana Railway Station is approximately 550 metres, a seven-minute walk away from Z Mana. There is electronic timetable information, seating and shelter at the Railway Station.
      • Mana Railway Station is on the Kapiti Line and is approximately 550 metres away from the Z Service Station.
      • There is seating and shelter at the bus stop.
    • Car parking:

      • There are no marked car parks on the premises but there is plenty of room to park vehicles away from the main forecourt.
    • Kerb Side:

      • There is level access from the footpath into the Service Station however, care needs to be taken when crossing the path of moving vehicles.
    • The identified accessible route to the site:

      • The site entrance is clearly identifiable from the forecourt, however, care needs to be taken when crossing the forecourt as there are moving vehicles. There is a row of bollards running along the front of the service station building, providing a safe zone for pedestrians.
    • The main entrance into the site:

      • There is level access from the forecourt into the shop, via automatic self-opening double doors.
    • Main entrance signage:

      • Z Mana is clearly identifiable from the road with a large free-standing Z sign at the roadside, a Z on the forecourt canopy and Z Mana above the main entrance into the shop.
    • Main entrance doorways (this includes gates and turnstiles)

      • There are automatic doors leading into the Service Station shop, with a frame surrounding them, making them easy to see.
  • Getting around within the site:

    • Customer Service:

      • Service Station staff are easily identified by their Z uniform and forecourt staff also wear a hi-vis vest. Staff are friendly and welcoming and happy to assist with any enquiries. The forecourt Concierge aids customers between 10.00 am and 5.00 pm. Staff will assist outside these hours if possible, if they can see the customer has an access need, such as being unable to get out of their vehicle or struggling with the pumps. Staff are unable to help on the forecourt between the hours of 10.00 pm and 6.00 am when there is only one person on duty, as they are not allowed to leave the building for safety reasons.
      • There are staff available to help with any access enquiries.
      • All support animals are welcomed on premises (e.g. guide, hearing or mobility dogs etc).
    • Communicating Accessibly:

      • There is information available on DVDs.
      • There is a TV monitor which runs Z advertising, as well as a Touch Screen with useful information.
    • The identified accessible route within the site:

      • There is plenty of room to move around easily inside the shop using mobility equipment, with most stock in easy reach. If you need help reaching anything from higher shelves, staff are happy to assist. The BNZ ATM is easily accessed from a wheelchair.
      • The accessible route within the site has a minimum width of 1200mm.
      • You can access all facilities and services within from this accessible route.
      • Lighting levels on this accessible route offer good visibility and viewing.
      • The layout suggests a welcoming physical environment (e.g. mobile floor stands provide unimpeded travel, or outdoor environment surfaces are well maintained).
    • Signage within the site:

      • Signage throughout the site is large with good colour contrast, making it easy to see where different things are in the shop.
    • Sensory options:

      • There is good lighting throughout the shop. Forecourt lighting comes on automatically at dusk, so the forecourt is well lit at night.
      • A listening system exists.
    • Surfaces:

      • The floor surface inside the shop is non-slip tile, with a heavy duty matt at the main entrance. The forecourt surface is asphelt.
    • Accessible Reception/ Counter / Ticket Sales

      • The counter is a good height and can be easily accessed from a wheelchair. The EFTPOS machines are on adjustable stands which can be tilted for easier viewing. Long cords allow EFTPOS machines to be removed and handed to the customer. They can also be slotted through the Night Pay window, allowing customers to pay for items at night. The Night Pay window is a little high so may be difficult for customers to use from a wheelchair. Staff will get items from the shop and pass them out to the customer at night.
      • There is a counter located on the accessible route.
      • The counter is accessible and has a clear space of 1200mm x 1200mm in front.
      • EFTPOS terminals are reachable and usable.
    • Accessible Toilets:

      • There is one Unisex toilet, located at the rear of the shop at the end of the counter. There are two doors, a slider leading into a small area, then a swing door leading into the toilet facility.
      • The accessible toilet is located at the rear of the shop, on the left past the counter.
      • The toilet seat lid can act as a back rest.
      • The toilet pan provides a stable base to transfer from.
      • The accessible toilet is a minimum of 1600mm wide x 1900mm long.
    • Designated Accessible Areas:

      • There are two small tables and chairs with backrests in the shop where customers can sit to enjoy a break. There is no grassed area on the Service Station premises.
      • There is an ATM located on the accessible route.
  • Getting out safely:

      • Staff received regular Health and Safety training and will ensure all customers are safely evacuated in the event of an emergency.
      • The emergency exits are accessible and hazard free.
      • All fire/smoke doors can stay open automatically during an emergency.
      • There are audible fire alerting devices.
      • Assembly areas (e.g. evacuation point) are on the accessible route.

Mobility

Bronze

These are the features that the business provides to create a positive accessible experience for customers or visitors with a mobility impairment.

  • Getting ready to go:

    • The website:

      • https://z.co.nz/about-z/find-us/wellington/z-mana/
      • The website is well laid out with good contrast and large test, making it easy to read and navigate. The physical address and opening hours are clearly visible. The Find a Z Near You section allows the user to easily find other Service Stations. By selecting the More Info button users can find out specific details of what Z Mana has to offer and the Get Directions button takes the user to Google Maps to get directions.
    • Brochures:

      • Z has a range of brochures available in each Service Station. These include information on Pay at Pump, Z Rewards and Fly Buys. There are also several other brochures available for other helpful services.
      • Z Energy uses a range of alternative marketing, including Radio and TV advertising as well as extensive use of Social Media including Facebook, Twitter, YouTube and LinkedIn.
  • Arriving and Getting In:

    • Bus Stop:

      • Mana Railway Station is approximately 550 metres, a seven-minute walk away from Z Mana. There is electronic timetable information, seating and shelter at the Railway Station.
      • Mana Railway Station is on the Kapiti Line and is approximately 550 metres away from the Z Service Station.
      • There is seating and shelter at the bus stop.
    • Car parking:

      • There are no marked car parks on the premises but there is plenty of room to park vehicles away from the main forecourt.
      • There is no accessible car parking.
      • There is no shelter over the accessible car parking.
    • Kerb Side:

      • There is level access from the footpath into the Service Station however, care needs to be taken when crossing the path of moving vehicles.
    • The identified accessible route to the site:

      • The site entrance is clearly identifiable from the forecourt, however, care needs to be taken when crossing the forecourt as there are moving vehicles. There is a row of bollards running along the front of the service station building, providing a safe zone for pedestrians.
      • The width of the accessible route to the site is less than 1200mm.
      • The accessible route has fixed obstructions that could impede travel.
    • The main entrance into the site:

      • There is level access from the forecourt into the shop, via automatic self-opening double doors.
    • Main entrance signage:

      • Z Mana is clearly identifiable from the road with a large free-standing Z sign at the roadside, a Z on the forecourt canopy and Z Mana above the main entrance into the shop.
    • Main entrance doorways (this includes gates and turnstiles)

      • There are automatic doors leading into the Service Station shop, with a frame surrounding them, making them easy to see.
  • Getting around within the site:

    • Customer Service:

      • Service Station staff are easily identified by their Z uniform and forecourt staff also wear a hi-vis vest. Staff are friendly and welcoming and happy to assist with any enquiries. The forecourt Concierge aids customers between 10.00 am and 5.00 pm. Staff will assist outside these hours if possible, if they can see the customer has an access need, such as being unable to get out of their vehicle or struggling with the pumps. Staff are unable to help on the forecourt between the hours of 10.00 pm and 6.00 am when there is only one person on duty, as they are not allowed to leave the building for safety reasons.
      • There are staff available to help with any access enquiries.
      • All support animals are welcomed on premises (e.g. guide, hearing or mobility dogs etc).
    • Communicating Accessibly:

      • There is a TV monitor which runs Z advertising, as well as a Touch Screen with useful information.
    • The identified accessible route within the site:

      • There is plenty of room to move around easily inside the shop using mobility equipment, with most stock in easy reach. If you need help reaching anything from higher shelves, staff are happy to assist. The BNZ ATM is easily accessed from a wheelchair.
      • The accessible route within the site has a minimum width of 1200mm.
      • You can access all facilities and services within from this accessible route.
      • Lighting levels on this accessible route offer good visibility and viewing.
      • The layout suggests a welcoming physical environment (e.g. mobile floor stands provide unimpeded travel, or outdoor environment surfaces are well maintained).
    • Signage within the site:

      • Signage throughout the site is large with good colour contrast, making it easy to see where different things are in the shop.
    • Sensory options:

      • There is good lighting throughout the shop. Forecourt lighting comes on automatically at dusk, so the forecourt is well lit at night.
    • Surfaces:

      • The floor surface inside the shop is non-slip tile, with a heavy duty matt at the main entrance. The forecourt surface is asphelt.
    • Accessible Reception/ Counter / Ticket Sales

      • The counter is a good height and can be easily accessed from a wheelchair. The EFTPOS machines are on adjustable stands which can be tilted for easier viewing. Long cords allow EFTPOS machines to be removed and handed to the customer. They can also be slotted through the Night Pay window, allowing customers to pay for items at night. The Night Pay window is a little high so may be difficult for customers to use from a wheelchair. Staff will get items from the shop and pass them out to the customer at night.
      • There is a counter located on the accessible route.
      • The counter is accessible and has a clear space of 1200mm x 1200mm in front.
      • There is no access space at the service or reception counter.
      • EFTPOS terminals are reachable and usable.
    • Accessible Toilets:

      • There is one Unisex toilet, located at the rear of the shop at the end of the counter. There are two doors, a slider leading into a small area, then a swing door leading into the toilet facility.
      • The accessible toilet is located at the rear of the shop, on the left past the counter.
      • The toilet seat lid can act as a back rest.
      • The toilet pan provides a stable base to transfer from.
      • The accessible toilet is a minimum of 1600mm wide x 1900mm long.
      • The washbasin is not reachable from the toilet seat.
    • Designated Accessible Areas:

      • There are two small tables and chairs with backrests in the shop where customers can sit to enjoy a break. There is no grassed area on the Service Station premises.
      • There is an ATM located on the accessible route.
  • Getting out safely:

      • Staff received regular Health and Safety training and will ensure all customers are safely evacuated in the event of an emergency.
      • The emergency exits are accessible and hazard free.
      • All fire/smoke doors can stay open automatically during an emergency.
      • There are audible fire alerting devices.
      • Assembly areas (e.g. evacuation point) are on the accessible route.

Parents

Silver

These are the features that the business provides to create a positive accessible experience for customers or visitors with young children.

  • Getting ready to go:

    • The website:

      • https://z.co.nz/about-z/find-us/wellington/z-mana/
      • The website is well laid out with good contrast and large test, making it easy to read and navigate. The physical address and opening hours are clearly visible. The Find a Z Near You section allows the user to easily find other Service Stations. By selecting the More Info button users can find out specific details of what Z Mana has to offer and the Get Directions button takes the user to Google Maps to get directions.
    • Brochures:

      • Z has a range of brochures available in each Service Station. These include information on Pay at Pump, Z Rewards and Fly Buys. There are also several other brochures available for other helpful services.
      • Z Energy uses a range of alternative marketing, including Radio and TV advertising as well as extensive use of Social Media including Facebook, Twitter, YouTube and LinkedIn.
  • Arriving and Getting In:

    • Bus Stop:

      • Mana Railway Station is approximately 550 metres, a seven-minute walk away from Z Mana. There is electronic timetable information, seating and shelter at the Railway Station.
      • Mana Railway Station is on the Kapiti Line and is approximately 550 metres away from the Z Service Station.
      • There is seating and shelter at the bus stop.
    • Car parking:

      • There are no marked car parks on the premises but there is plenty of room to park vehicles away from the main forecourt.
    • Kerb Side:

      • There is level access from the footpath into the Service Station however, care needs to be taken when crossing the path of moving vehicles.
    • The identified accessible route to the site:

      • The site entrance is clearly identifiable from the forecourt, however, care needs to be taken when crossing the forecourt as there are moving vehicles. There is a row of bollards running along the front of the service station building, providing a safe zone for pedestrians.
      • The accessible route has fixed obstructions that could impede travel.
    • The main entrance into the site:

      • There is level access from the forecourt into the shop, via automatic self-opening double doors.
    • Main entrance signage:

      • Z Mana is clearly identifiable from the road with a large free-standing Z sign at the roadside, a Z on the forecourt canopy and Z Mana above the main entrance into the shop.
    • Main entrance doorways (this includes gates and turnstiles)

      • There are automatic doors leading into the Service Station shop, with a frame surrounding them, making them easy to see.
  • Getting around within the site:

    • Customer Service:

      • Service Station staff are easily identified by their Z uniform and forecourt staff also wear a hi-vis vest. Staff are friendly and welcoming and happy to assist with any enquiries. The forecourt Concierge aids customers between 10.00 am and 5.00 pm. Staff will assist outside these hours if possible, if they can see the customer has an access need, such as being unable to get out of their vehicle or struggling with the pumps. Staff are unable to help on the forecourt between the hours of 10.00 pm and 6.00 am when there is only one person on duty, as they are not allowed to leave the building for safety reasons.
      • There are staff available to help with any access enquiries.
      • All support animals are welcomed on premises (e.g. guide, hearing or mobility dogs etc).
    • Communicating Accessibly:

      • There is a TV monitor which runs Z advertising, as well as a Touch Screen with useful information.
    • The identified accessible route within the site:

      • There is plenty of room to move around easily inside the shop using mobility equipment, with most stock in easy reach. If you need help reaching anything from higher shelves, staff are happy to assist. The BNZ ATM is easily accessed from a wheelchair.
      • The accessible route within the site has a minimum width of 1200mm.
      • You can access all facilities and services within from this accessible route.
      • Lighting levels on this accessible route offer good visibility and viewing.
      • The layout suggests a welcoming physical environment (e.g. mobile floor stands provide unimpeded travel, or outdoor environment surfaces are well maintained).
    • Signage within the site:

      • Signage throughout the site is large with good colour contrast, making it easy to see where different things are in the shop.
    • Sensory options:

      • There is good lighting throughout the shop. Forecourt lighting comes on automatically at dusk, so the forecourt is well lit at night.
    • Surfaces:

      • The floor surface inside the shop is non-slip tile, with a heavy duty matt at the main entrance. The forecourt surface is asphelt.
    • Accessible Reception/ Counter / Ticket Sales

      • The counter is a good height and can be easily accessed from a wheelchair. The EFTPOS machines are on adjustable stands which can be tilted for easier viewing. Long cords allow EFTPOS machines to be removed and handed to the customer. They can also be slotted through the Night Pay window, allowing customers to pay for items at night. The Night Pay window is a little high so may be difficult for customers to use from a wheelchair. Staff will get items from the shop and pass them out to the customer at night.
      • There is a counter located on the accessible route.
      • The counter is accessible and has a clear space of 1200mm x 1200mm in front.
      • There is no access space at the service or reception counter.
      • EFTPOS terminals are reachable and usable.
    • Accessible Toilets:

      • There is one Unisex toilet, located at the rear of the shop at the end of the counter. There are two doors, a slider leading into a small area, then a swing door leading into the toilet facility.
      • The accessible toilet is located at the rear of the shop, on the left past the counter.
      • The toilet seat lid can act as a back rest.
      • The toilet pan provides a stable base to transfer from.
      • The accessible toilet is a minimum of 1600mm wide x 1900mm long.
    • Designated Accessible Areas:

      • There are two small tables and chairs with backrests in the shop where customers can sit to enjoy a break. There is no grassed area on the Service Station premises.
      • There is an ATM located on the accessible route.
  • Getting out safely:

      • Staff received regular Health and Safety training and will ensure all customers are safely evacuated in the event of an emergency.
      • The emergency exits are accessible and hazard free.
      • All fire/smoke doors can stay open automatically during an emergency.
      • There are audible fire alerting devices.
      • Assembly areas (e.g. evacuation point) are on the accessible route.

Learning & Intellectual

Silver

These are the features that the business provides to create a positive accessible experience for customers or visitors with a learning or intellectual impairment.

  • Getting ready to go:

    • The website:

      • https://z.co.nz/about-z/find-us/wellington/z-mana/
      • The website is well laid out with good contrast and large test, making it easy to read and navigate. The physical address and opening hours are clearly visible. The Find a Z Near You section allows the user to easily find other Service Stations. By selecting the More Info button users can find out specific details of what Z Mana has to offer and the Get Directions button takes the user to Google Maps to get directions.
    • Brochures:

      • Z has a range of brochures available in each Service Station. These include information on Pay at Pump, Z Rewards and Fly Buys. There are also several other brochures available for other helpful services.
      • Z Energy uses a range of alternative marketing, including Radio and TV advertising as well as extensive use of Social Media including Facebook, Twitter, YouTube and LinkedIn.
  • Arriving and Getting In:

    • Bus Stop:

      • Mana Railway Station is approximately 550 metres, a seven-minute walk away from Z Mana. There is electronic timetable information, seating and shelter at the Railway Station.
      • Mana Railway Station is on the Kapiti Line and is approximately 550 metres away from the Z Service Station.
      • There is seating and shelter at the bus stop.
    • Car parking:

      • There are no marked car parks on the premises but there is plenty of room to park vehicles away from the main forecourt.
    • Kerb Side:

      • There is level access from the footpath into the Service Station however, care needs to be taken when crossing the path of moving vehicles.
    • The identified accessible route to the site:

      • The site entrance is clearly identifiable from the forecourt, however, care needs to be taken when crossing the forecourt as there are moving vehicles. There is a row of bollards running along the front of the service station building, providing a safe zone for pedestrians.
      • The width of the accessible route to the site is less than 1200mm.
    • The main entrance into the site:

      • There is level access from the forecourt into the shop, via automatic self-opening double doors.
    • Main entrance signage:

      • Z Mana is clearly identifiable from the road with a large free-standing Z sign at the roadside, a Z on the forecourt canopy and Z Mana above the main entrance into the shop.
    • Main entrance doorways (this includes gates and turnstiles)

      • There are automatic doors leading into the Service Station shop, with a frame surrounding them, making them easy to see.
      • The main entrance blends in with its surroundings.
  • Getting around within the site:

    • Customer Service:

      • Service Station staff are easily identified by their Z uniform and forecourt staff also wear a hi-vis vest. Staff are friendly and welcoming and happy to assist with any enquiries. The forecourt Concierge aids customers between 10.00 am and 5.00 pm. Staff will assist outside these hours if possible, if they can see the customer has an access need, such as being unable to get out of their vehicle or struggling with the pumps. Staff are unable to help on the forecourt between the hours of 10.00 pm and 6.00 am when there is only one person on duty, as they are not allowed to leave the building for safety reasons.
      • There are staff available to help with any access enquiries.
      • All support animals are welcomed on premises (e.g. guide, hearing or mobility dogs etc).
    • Communicating Accessibly:

      • There is information available on DVDs.
      • There is a TV monitor which runs Z advertising, as well as a Touch Screen with useful information.
    • The identified accessible route within the site:

      • There is plenty of room to move around easily inside the shop using mobility equipment, with most stock in easy reach. If you need help reaching anything from higher shelves, staff are happy to assist. The BNZ ATM is easily accessed from a wheelchair.
      • The accessible route within the site has a minimum width of 1200mm.
      • You can access all facilities and services within from this accessible route.
      • Lighting levels on this accessible route offer good visibility and viewing.
      • The layout suggests a welcoming physical environment (e.g. mobile floor stands provide unimpeded travel, or outdoor environment surfaces are well maintained).
    • Signage within the site:

      • Signage throughout the site is large with good colour contrast, making it easy to see where different things are in the shop.
    • Sensory options:

      • There is good lighting throughout the shop. Forecourt lighting comes on automatically at dusk, so the forecourt is well lit at night.
    • Surfaces:

      • The floor surface inside the shop is non-slip tile, with a heavy duty matt at the main entrance. The forecourt surface is asphelt.
      • The floor surface covering is plain and clear.
    • Accessible Reception/ Counter / Ticket Sales

      • The counter is a good height and can be easily accessed from a wheelchair. The EFTPOS machines are on adjustable stands which can be tilted for easier viewing. Long cords allow EFTPOS machines to be removed and handed to the customer. They can also be slotted through the Night Pay window, allowing customers to pay for items at night. The Night Pay window is a little high so may be difficult for customers to use from a wheelchair. Staff will get items from the shop and pass them out to the customer at night.
      • There is a counter located on the accessible route.
      • The counter is accessible and has a clear space of 1200mm x 1200mm in front.
      • EFTPOS terminals are reachable and usable.
    • Accessible Toilets:

      • There is one Unisex toilet, located at the rear of the shop at the end of the counter. There are two doors, a slider leading into a small area, then a swing door leading into the toilet facility.
      • The accessible toilet is located at the rear of the shop, on the left past the counter.
      • The toilet seat lid can act as a back rest.
      • The toilet pan provides a stable base to transfer from.
      • The accessible toilet is a minimum of 1600mm wide x 1900mm long.
    • Designated Accessible Areas:

      • There are two small tables and chairs with backrests in the shop where customers can sit to enjoy a break. There is no grassed area on the Service Station premises.
      • There is an ATM located on the accessible route.
  • Getting out safely:

      • Staff received regular Health and Safety training and will ensure all customers are safely evacuated in the event of an emergency.
      • The emergency exits are accessible and hazard free.
      • All fire/smoke doors can stay open automatically during an emergency.
      • There are audible fire alerting devices.
      • Assembly areas (e.g. evacuation point) are on the accessible route.

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