Breadcrumbs

Z Kilbirnie

Contact Information

Z Kilbirnie
16-22 Coutts Street Kilbirnie , Wellington
-41.320222,174.794525
Phone: 04 387 8207
Fax: Not available
Email:
z.co.nz

Accessibility Report

Summary

Bronze

Z Kilbirnie is a very small Service Station, on the same site as Brendon Motors in Coutts Street, Kilbirnie. There is pedestrian access via a footpath from the road to the Service Station shop and an accessible car park on-site, however, care needs to be taken around moving vehicles. There is limited space inside the shop to move around with a pram or mobility equipment, but staff are happy to assist. It is not possible to get to the accessible toilet with a pram or mobility equipment.

View the full accessibility report for Z Kilbirnie.

Ratings by Access Group

The Be. Welcome Assessment rates the accessibility of the organisation in each of the following 5 access groups, as well as providing an overall rating:

Overall Rating
Bronze 67%
Vision
Bronze 69%
Hearing
Bronze 68%
Mobility
Silver 70%
Parents
Silver 72%
Learning & Intellectual
Silver 70%

Vision

Bronze

These are the features that the business provides to create a positive accessible experience for customers or visitors with a vision impairment.

  • Getting ready to go:

    • The website:

      • https://z.co.nz/about-z/find-us/wellington/z-kilbirnie/
      • The website is well laid out with good contrast and large test, making it easy to read and navigate. The physical address and opening hours are clearly visible. The Find a Z Near You section allows the user to easily find other service stations. By selecting the More Info button users can find out specific details of what Z Kilbirnie has to offer and the Get Directions button takes the user to Google Maps to get directions.
    • Brochures:

      • Z has a range of brochures available in each Service Station. These include information on Pay at Pump, Z Rewards and Fly Buys. There are also several other brochures available for other helpful services.
      • Z Energy uses a range of alternative marketing, including Radio and TV advertising as well as extensive use of Social Media including Facebook, Twitter, YouTube and LinkedIn.
  • Arriving and Getting In:

    • Bus Stop:

      • Due to roadworks and new Bus Hubs being built, there is a temporary Bus Hub on Rongatai Road.
      • Stop 6224 - Kilbirine. Stop A heading towards Z Kilbirnie. Stop 7224 - Kilbirnie Stop B heading back into the CBD.
      • The bus stop is located on routes 2 -Karori - Wellington - Hataitai - Seatoun. 3 - Lyall Bay/Rongotai - Kilbirnie - Newtown - Wellington. 24 - Johnsonville - Broadmeadows - Wellington - Miramar Heights. 91 - .Airport Flyer (Lower Hutt - City - Airport)
      • There is seating and shelter at the bus stop.
    • Car parking:

      • There is an accessible car park on the far right, beside the fence as you enter Z Kilbirnie- this is away from the forecourt. Care needs to be taken when moving between the car parks and building as you cross the path of moving vehicles.
      • There is accessible car parking.
      • There is no shelter over the accessible car parking.
    • Kerb Side:

      • There is a level path leading from the street into the service station, and level access at the main entrance into the shop.
    • The identified accessible route to the site:

      • The site entrance is clearly identifiable from the forecourt, however, care needs to be taken when crossing the forecourt as there are moving vehicles. There is a row of bollards running along the front of the service station building, providing a safe zone for pedestrians.
      • The width of the accessible route to the site is less than 1200mm.
      • There are no tactile indicators installed to help navigate to the main entrance.
    • The main entrance into the site:

      • There is level access from the forecourt into the shop.
    • Main entrance signage:

      • Z Kilbirnie is clearly identifiable from the road with a large free-standing Z sign at the roadside, a Z on the forecourt canopy and Z Kilbirnie above the main entrance into the shop.
    • Main entrance doorways (this includes gates and turnstiles)

      • There are automatic doors leading into the service station shop, with a Z Kilbirnie sign above them, making them easy to see.
      • The main entrance blends in with its surroundings.
  • Getting around within the site:

    • Customer Service:

      • Service Station staff are easily identified by their Z uniform and forecourt staff also wear a hi-vis vest. Staff are friendly and welcoming and happy to assist with any enquiries. The forecourt Concierge aids customers between 10.00 am and 5.00 pm. Staff will assist outside these hours if possible, if they can see the customer has an access need, such as being unable to get out of their vehicle or struggling with the pumps.
      • There are staff available to help with any access enquiries.
      • All support animals are welcomed on premises (e.g. guide, hearing or mobility dogs etc).
    • Communicating Accessibly:

      • There is a loud speaker available to provide information.
    • Pricing Information:

    • The identified accessible route within the site:

      • Z Kilbernie is a very small service station so there is little room inside the shop to move around easily with prams or mobility equipment, however there is a clear path to the counter where staff are willing to assist with any enquiries.
      • The width of the accessible route within the site is less than 1200mm.
      • Any permanently fixed objects are detectable by a person using a cane.
      • There are facilities and services within the site that are not immediately accessible from this accessible route.
      • Lighting levels on this accessible route offer good visibility and viewing.
      • The layout suggests a welcoming physical environment (e.g. mobile floor stands provide unimpeded travel, or outdoor environment surfaces are well maintained).
    • Signage within the site:

      • Signage throughout the site is large with good colour contrast, making it easy to see where different things are in the shop.
    • Sensory options:

      • There is good lighting throughout the shop. Forecourt lighting comes on automatically at dusk, so the forecourt is well lit at night.
    • Surfaces:

      • The floor surface inside the shop is slip-resistant tile, with a heavy duty mat at the main entrance. The forecourt surface is asphelt.
      • The floor surface covering is plain and clear.
      • Tactile indicators are not installed on the accessible route
    • Accessible Reception/ Counter / Ticket Sales

      • The counter is a good height and can be easily accessed from a wheelchair. The EFTPOS machines are on adjustable stands which can be tilted for easier viewing. Long cords allow EFTPOS machines to be removed and handed to the customer.
      • There is a counter located on the accessible route.
      • The counter is accessible and has a clear space of 1200mm x 1200mm in front.
      • EFTPOS terminals are reachable and usable.
    • Accessible Toilets:

      • There is one unisex accessible toilet, however this is not accessilbe with a pram or wheelchair as the Trailer Hire machine is in the way.
      • The toilet is on the left of the fridges on the back wall.
      • All gender accessible toilets are in a self-contained compartment with full privacy.
      • The toilet seat lid can act as a back rest.
      • The toilet pan provides a stable base to transfer from.
      • The accessible toilet is a minimum of 1600mm wide x 1900mm long.
    • Designated Accessible Areas:

      • There is no grassed area on the Service Station premises.
      • There is no grassed area for support animals (e.g. guide, hearing or mobility dogs).
  • Getting out safely:

      • There are extensive Health and Safety procedures in place to ensure the safe evacuation of all customers in the event of an emergency. Staff will escort customers out to the evacuation point.
      • The emergency exits are accessible and hazard free.
      • All fire/smoke doors can stay open automatically during an emergency.
      • There are audible fire alerting devices.
      • Assembly areas (e.g. evacuation point) are on the accessible route.

Hearing

Bronze

These are the features that the business provides to create a positive accessible experience for customers or visitors who are Deaf or have a hearing impairment.

  • Getting ready to go:

    • The website:

      • https://z.co.nz/about-z/find-us/wellington/z-kilbirnie/
      • The website is well laid out with good contrast and large test, making it easy to read and navigate. The physical address and opening hours are clearly visible. The Find a Z Near You section allows the user to easily find other service stations. By selecting the More Info button users can find out specific details of what Z Kilbirnie has to offer and the Get Directions button takes the user to Google Maps to get directions.
    • Brochures:

      • Z has a range of brochures available in each Service Station. These include information on Pay at Pump, Z Rewards and Fly Buys. There are also several other brochures available for other helpful services.
      • Z Energy uses a range of alternative marketing, including Radio and TV advertising as well as extensive use of Social Media including Facebook, Twitter, YouTube and LinkedIn.
  • Arriving and Getting In:

    • Bus Stop:

      • Due to roadworks and new Bus Hubs being built, there is a temporary Bus Hub on Rongatai Road.
      • Stop 6224 - Kilbirine. Stop A heading towards Z Kilbirnie. Stop 7224 - Kilbirnie Stop B heading back into the CBD.
      • The bus stop is located on routes 2 -Karori - Wellington - Hataitai - Seatoun. 3 - Lyall Bay/Rongotai - Kilbirnie - Newtown - Wellington. 24 - Johnsonville - Broadmeadows - Wellington - Miramar Heights. 91 - .Airport Flyer (Lower Hutt - City - Airport)
      • There is seating and shelter at the bus stop.
    • Car parking:

      • There is an accessible car park on the far right, beside the fence as you enter Z Kilbirnie- this is away from the forecourt. Care needs to be taken when moving between the car parks and building as you cross the path of moving vehicles.
    • Kerb Side:

      • There is a level path leading from the street into the service station, and level access at the main entrance into the shop.
    • The identified accessible route to the site:

      • The site entrance is clearly identifiable from the forecourt, however, care needs to be taken when crossing the forecourt as there are moving vehicles. There is a row of bollards running along the front of the service station building, providing a safe zone for pedestrians.
    • The main entrance into the site:

      • There is level access from the forecourt into the shop.
    • Main entrance signage:

      • Z Kilbirnie is clearly identifiable from the road with a large free-standing Z sign at the roadside, a Z on the forecourt canopy and Z Kilbirnie above the main entrance into the shop.
    • Main entrance doorways (this includes gates and turnstiles)

      • There are automatic doors leading into the service station shop, with a Z Kilbirnie sign above them, making them easy to see.
  • Getting around within the site:

    • Customer Service:

      • Service Station staff are easily identified by their Z uniform and forecourt staff also wear a hi-vis vest. Staff are friendly and welcoming and happy to assist with any enquiries. The forecourt Concierge aids customers between 10.00 am and 5.00 pm. Staff will assist outside these hours if possible, if they can see the customer has an access need, such as being unable to get out of their vehicle or struggling with the pumps.
      • There are staff available to help with any access enquiries.
      • All support animals are welcomed on premises (e.g. guide, hearing or mobility dogs etc).
    • Communicating Accessibly:

      • There is a loud speaker available to provide information.
    • The identified accessible route within the site:

      • Z Kilbernie is a very small service station so there is little room inside the shop to move around easily with prams or mobility equipment, however there is a clear path to the counter where staff are willing to assist with any enquiries.
      • The width of the accessible route within the site is less than 1200mm.
      • There are facilities and services within the site that are not immediately accessible from this accessible route.
      • Lighting levels on this accessible route offer good visibility and viewing.
      • The layout suggests a welcoming physical environment (e.g. mobile floor stands provide unimpeded travel, or outdoor environment surfaces are well maintained).
    • Signage within the site:

      • Signage throughout the site is large with good colour contrast, making it easy to see where different things are in the shop.
    • Sensory options:

      • There is good lighting throughout the shop. Forecourt lighting comes on automatically at dusk, so the forecourt is well lit at night.
      • A listening system exists.
    • Surfaces:

      • The floor surface inside the shop is slip-resistant tile, with a heavy duty mat at the main entrance. The forecourt surface is asphelt.
    • Accessible Reception/ Counter / Ticket Sales

      • The counter is a good height and can be easily accessed from a wheelchair. The EFTPOS machines are on adjustable stands which can be tilted for easier viewing. Long cords allow EFTPOS machines to be removed and handed to the customer.
      • There is a counter located on the accessible route.
      • The counter is accessible and has a clear space of 1200mm x 1200mm in front.
      • EFTPOS terminals are reachable and usable.
    • Accessible Toilets:

      • There is one unisex accessible toilet, however this is not accessilbe with a pram or wheelchair as the Trailer Hire machine is in the way.
      • The toilet is on the left of the fridges on the back wall.
      • All gender accessible toilets are in a self-contained compartment with full privacy.
      • The toilet seat lid can act as a back rest.
      • The toilet pan provides a stable base to transfer from.
      • The accessible toilet is a minimum of 1600mm wide x 1900mm long.
    • Designated Accessible Areas:

      • There is no grassed area on the Service Station premises.
      • There is no grassed area for support animals (e.g. guide, hearing or mobility dogs).
  • Getting out safely:

      • There are extensive Health and Safety procedures in place to ensure the safe evacuation of all customers in the event of an emergency. Staff will escort customers out to the evacuation point.
      • The emergency exits are accessible and hazard free.
      • All fire/smoke doors can stay open automatically during an emergency.
      • There are audible fire alerting devices.
      • Assembly areas (e.g. evacuation point) are on the accessible route.

Mobility

Silver

These are the features that the business provides to create a positive accessible experience for customers or visitors with a mobility impairment.

  • Getting ready to go:

    • The website:

      • https://z.co.nz/about-z/find-us/wellington/z-kilbirnie/
      • The website is well laid out with good contrast and large test, making it easy to read and navigate. The physical address and opening hours are clearly visible. The Find a Z Near You section allows the user to easily find other service stations. By selecting the More Info button users can find out specific details of what Z Kilbirnie has to offer and the Get Directions button takes the user to Google Maps to get directions.
    • Brochures:

      • Z has a range of brochures available in each Service Station. These include information on Pay at Pump, Z Rewards and Fly Buys. There are also several other brochures available for other helpful services.
      • Z Energy uses a range of alternative marketing, including Radio and TV advertising as well as extensive use of Social Media including Facebook, Twitter, YouTube and LinkedIn.
  • Arriving and Getting In:

    • Bus Stop:

      • Due to roadworks and new Bus Hubs being built, there is a temporary Bus Hub on Rongatai Road.
      • Stop 6224 - Kilbirine. Stop A heading towards Z Kilbirnie. Stop 7224 - Kilbirnie Stop B heading back into the CBD.
      • The bus stop is located on routes 2 -Karori - Wellington - Hataitai - Seatoun. 3 - Lyall Bay/Rongotai - Kilbirnie - Newtown - Wellington. 24 - Johnsonville - Broadmeadows - Wellington - Miramar Heights. 91 - .Airport Flyer (Lower Hutt - City - Airport)
      • There is seating and shelter at the bus stop.
    • Car parking:

      • There is an accessible car park on the far right, beside the fence as you enter Z Kilbirnie- this is away from the forecourt. Care needs to be taken when moving between the car parks and building as you cross the path of moving vehicles.
      • There is accessible car parking.
      • There is no shelter over the accessible car parking.
    • Kerb Side:

      • There is a level path leading from the street into the service station, and level access at the main entrance into the shop.
    • The identified accessible route to the site:

      • The site entrance is clearly identifiable from the forecourt, however, care needs to be taken when crossing the forecourt as there are moving vehicles. There is a row of bollards running along the front of the service station building, providing a safe zone for pedestrians.
      • The width of the accessible route to the site is less than 1200mm.
    • The main entrance into the site:

      • There is level access from the forecourt into the shop.
    • Main entrance signage:

      • Z Kilbirnie is clearly identifiable from the road with a large free-standing Z sign at the roadside, a Z on the forecourt canopy and Z Kilbirnie above the main entrance into the shop.
    • Main entrance doorways (this includes gates and turnstiles)

      • There are automatic doors leading into the service station shop, with a Z Kilbirnie sign above them, making them easy to see.
  • Getting around within the site:

    • Customer Service:

      • Service Station staff are easily identified by their Z uniform and forecourt staff also wear a hi-vis vest. Staff are friendly and welcoming and happy to assist with any enquiries. The forecourt Concierge aids customers between 10.00 am and 5.00 pm. Staff will assist outside these hours if possible, if they can see the customer has an access need, such as being unable to get out of their vehicle or struggling with the pumps.
      • There are staff available to help with any access enquiries.
      • All support animals are welcomed on premises (e.g. guide, hearing or mobility dogs etc).
    • The identified accessible route within the site:

      • Z Kilbernie is a very small service station so there is little room inside the shop to move around easily with prams or mobility equipment, however there is a clear path to the counter where staff are willing to assist with any enquiries.
      • The width of the accessible route within the site is less than 1200mm.
      • There are facilities and services within the site that are not immediately accessible from this accessible route.
      • Lighting levels on this accessible route offer good visibility and viewing.
      • The layout suggests a welcoming physical environment (e.g. mobile floor stands provide unimpeded travel, or outdoor environment surfaces are well maintained).
    • Signage within the site:

      • Signage throughout the site is large with good colour contrast, making it easy to see where different things are in the shop.
    • Sensory options:

      • There is good lighting throughout the shop. Forecourt lighting comes on automatically at dusk, so the forecourt is well lit at night.
    • Surfaces:

      • The floor surface inside the shop is slip-resistant tile, with a heavy duty mat at the main entrance. The forecourt surface is asphelt.
    • Accessible Reception/ Counter / Ticket Sales

      • The counter is a good height and can be easily accessed from a wheelchair. The EFTPOS machines are on adjustable stands which can be tilted for easier viewing. Long cords allow EFTPOS machines to be removed and handed to the customer.
      • There is a counter located on the accessible route.
      • The counter is accessible and has a clear space of 1200mm x 1200mm in front.
      • There is no access space at the service or reception counter.
      • EFTPOS terminals are reachable and usable.
    • Accessible Toilets:

      • There is one unisex accessible toilet, however this is not accessilbe with a pram or wheelchair as the Trailer Hire machine is in the way.
      • The toilet is on the left of the fridges on the back wall.
      • All gender accessible toilets are in a self-contained compartment with full privacy.
      • The toilet seat lid can act as a back rest.
      • The toilet pan provides a stable base to transfer from.
      • The accessible toilet is a minimum of 1600mm wide x 1900mm long.
      • The washbasin is reachable from the toilet seat.
    • Designated Accessible Areas:

      • There is no grassed area on the Service Station premises.
      • There is no grassed area for support animals (e.g. guide, hearing or mobility dogs).
  • Getting out safely:

      • There are extensive Health and Safety procedures in place to ensure the safe evacuation of all customers in the event of an emergency. Staff will escort customers out to the evacuation point.
      • The emergency exits are accessible and hazard free.
      • All fire/smoke doors can stay open automatically during an emergency.
      • There are audible fire alerting devices.
      • Assembly areas (e.g. evacuation point) are on the accessible route.

Parents

Silver

These are the features that the business provides to create a positive accessible experience for customers or visitors with young children.

  • Getting ready to go:

    • The website:

      • https://z.co.nz/about-z/find-us/wellington/z-kilbirnie/
      • The website is well laid out with good contrast and large test, making it easy to read and navigate. The physical address and opening hours are clearly visible. The Find a Z Near You section allows the user to easily find other service stations. By selecting the More Info button users can find out specific details of what Z Kilbirnie has to offer and the Get Directions button takes the user to Google Maps to get directions.
    • Brochures:

      • Z has a range of brochures available in each Service Station. These include information on Pay at Pump, Z Rewards and Fly Buys. There are also several other brochures available for other helpful services.
      • Z Energy uses a range of alternative marketing, including Radio and TV advertising as well as extensive use of Social Media including Facebook, Twitter, YouTube and LinkedIn.
  • Arriving and Getting In:

    • Bus Stop:

      • Due to roadworks and new Bus Hubs being built, there is a temporary Bus Hub on Rongatai Road.
      • Stop 6224 - Kilbirine. Stop A heading towards Z Kilbirnie. Stop 7224 - Kilbirnie Stop B heading back into the CBD.
      • The bus stop is located on routes 2 -Karori - Wellington - Hataitai - Seatoun. 3 - Lyall Bay/Rongotai - Kilbirnie - Newtown - Wellington. 24 - Johnsonville - Broadmeadows - Wellington - Miramar Heights. 91 - .Airport Flyer (Lower Hutt - City - Airport)
      • There is seating and shelter at the bus stop.
    • Car parking:

      • There is an accessible car park on the far right, beside the fence as you enter Z Kilbirnie- this is away from the forecourt. Care needs to be taken when moving between the car parks and building as you cross the path of moving vehicles.
    • Kerb Side:

      • There is a level path leading from the street into the service station, and level access at the main entrance into the shop.
    • The identified accessible route to the site:

      • The site entrance is clearly identifiable from the forecourt, however, care needs to be taken when crossing the forecourt as there are moving vehicles. There is a row of bollards running along the front of the service station building, providing a safe zone for pedestrians.
    • The main entrance into the site:

      • There is level access from the forecourt into the shop.
    • Main entrance signage:

      • Z Kilbirnie is clearly identifiable from the road with a large free-standing Z sign at the roadside, a Z on the forecourt canopy and Z Kilbirnie above the main entrance into the shop.
    • Main entrance doorways (this includes gates and turnstiles)

      • There are automatic doors leading into the service station shop, with a Z Kilbirnie sign above them, making them easy to see.
  • Getting around within the site:

    • Customer Service:

      • Service Station staff are easily identified by their Z uniform and forecourt staff also wear a hi-vis vest. Staff are friendly and welcoming and happy to assist with any enquiries. The forecourt Concierge aids customers between 10.00 am and 5.00 pm. Staff will assist outside these hours if possible, if they can see the customer has an access need, such as being unable to get out of their vehicle or struggling with the pumps.
      • There are staff available to help with any access enquiries.
      • All support animals are welcomed on premises (e.g. guide, hearing or mobility dogs etc).
    • The identified accessible route within the site:

      • Z Kilbernie is a very small service station so there is little room inside the shop to move around easily with prams or mobility equipment, however there is a clear path to the counter where staff are willing to assist with any enquiries.
      • The width of the accessible route within the site is less than 1200mm.
      • There are facilities and services within the site that are not immediately accessible from this accessible route.
      • Lighting levels on this accessible route offer good visibility and viewing.
      • The layout suggests a welcoming physical environment (e.g. mobile floor stands provide unimpeded travel, or outdoor environment surfaces are well maintained).
    • Signage within the site:

      • Signage throughout the site is large with good colour contrast, making it easy to see where different things are in the shop.
    • Sensory options:

      • There is good lighting throughout the shop. Forecourt lighting comes on automatically at dusk, so the forecourt is well lit at night.
    • Surfaces:

      • The floor surface inside the shop is slip-resistant tile, with a heavy duty mat at the main entrance. The forecourt surface is asphelt.
    • Accessible Reception/ Counter / Ticket Sales

      • The counter is a good height and can be easily accessed from a wheelchair. The EFTPOS machines are on adjustable stands which can be tilted for easier viewing. Long cords allow EFTPOS machines to be removed and handed to the customer.
      • There is a counter located on the accessible route.
      • The counter is accessible and has a clear space of 1200mm x 1200mm in front.
      • There is no access space at the service or reception counter.
      • EFTPOS terminals are reachable and usable.
    • Accessible Toilets:

      • There is one unisex accessible toilet, however this is not accessilbe with a pram or wheelchair as the Trailer Hire machine is in the way.
      • The toilet is on the left of the fridges on the back wall.
      • All gender accessible toilets are in a self-contained compartment with full privacy.
      • There is a baby change station or separate parent room available.
      • The toilet seat lid can act as a back rest.
      • The toilet pan provides a stable base to transfer from.
      • The accessible toilet is a minimum of 1600mm wide x 1900mm long.
    • Designated Accessible Areas:

      • There is no grassed area on the Service Station premises.
      • There is no grassed area for support animals (e.g. guide, hearing or mobility dogs).
  • Getting out safely:

      • There are extensive Health and Safety procedures in place to ensure the safe evacuation of all customers in the event of an emergency. Staff will escort customers out to the evacuation point.
      • The emergency exits are accessible and hazard free.
      • All fire/smoke doors can stay open automatically during an emergency.
      • There are audible fire alerting devices.
      • Assembly areas (e.g. evacuation point) are on the accessible route.

Learning & Intellectual

Silver

These are the features that the business provides to create a positive accessible experience for customers or visitors with a learning or intellectual impairment.

  • Getting ready to go:

    • The website:

      • https://z.co.nz/about-z/find-us/wellington/z-kilbirnie/
      • The website is well laid out with good contrast and large test, making it easy to read and navigate. The physical address and opening hours are clearly visible. The Find a Z Near You section allows the user to easily find other service stations. By selecting the More Info button users can find out specific details of what Z Kilbirnie has to offer and the Get Directions button takes the user to Google Maps to get directions.
    • Brochures:

      • Z has a range of brochures available in each Service Station. These include information on Pay at Pump, Z Rewards and Fly Buys. There are also several other brochures available for other helpful services.
      • Z Energy uses a range of alternative marketing, including Radio and TV advertising as well as extensive use of Social Media including Facebook, Twitter, YouTube and LinkedIn.
  • Arriving and Getting In:

    • Bus Stop:

      • Due to roadworks and new Bus Hubs being built, there is a temporary Bus Hub on Rongatai Road.
      • Stop 6224 - Kilbirine. Stop A heading towards Z Kilbirnie. Stop 7224 - Kilbirnie Stop B heading back into the CBD.
      • The bus stop is located on routes 2 -Karori - Wellington - Hataitai - Seatoun. 3 - Lyall Bay/Rongotai - Kilbirnie - Newtown - Wellington. 24 - Johnsonville - Broadmeadows - Wellington - Miramar Heights. 91 - .Airport Flyer (Lower Hutt - City - Airport)
      • There is seating and shelter at the bus stop.
    • Car parking:

      • There is an accessible car park on the far right, beside the fence as you enter Z Kilbirnie- this is away from the forecourt. Care needs to be taken when moving between the car parks and building as you cross the path of moving vehicles.
    • Kerb Side:

      • There is a level path leading from the street into the service station, and level access at the main entrance into the shop.
    • The identified accessible route to the site:

      • The site entrance is clearly identifiable from the forecourt, however, care needs to be taken when crossing the forecourt as there are moving vehicles. There is a row of bollards running along the front of the service station building, providing a safe zone for pedestrians.
      • The width of the accessible route to the site is less than 1200mm.
    • The main entrance into the site:

      • There is level access from the forecourt into the shop.
    • Main entrance signage:

      • Z Kilbirnie is clearly identifiable from the road with a large free-standing Z sign at the roadside, a Z on the forecourt canopy and Z Kilbirnie above the main entrance into the shop.
    • Main entrance doorways (this includes gates and turnstiles)

      • There are automatic doors leading into the service station shop, with a Z Kilbirnie sign above them, making them easy to see.
      • The main entrance blends in with its surroundings.
  • Getting around within the site:

    • Customer Service:

      • Service Station staff are easily identified by their Z uniform and forecourt staff also wear a hi-vis vest. Staff are friendly and welcoming and happy to assist with any enquiries. The forecourt Concierge aids customers between 10.00 am and 5.00 pm. Staff will assist outside these hours if possible, if they can see the customer has an access need, such as being unable to get out of their vehicle or struggling with the pumps.
      • There are staff available to help with any access enquiries.
      • All support animals are welcomed on premises (e.g. guide, hearing or mobility dogs etc).
    • The identified accessible route within the site:

      • Z Kilbernie is a very small service station so there is little room inside the shop to move around easily with prams or mobility equipment, however there is a clear path to the counter where staff are willing to assist with any enquiries.
      • The width of the accessible route within the site is less than 1200mm.
      • There are facilities and services within the site that are not immediately accessible from this accessible route.
      • Lighting levels on this accessible route offer good visibility and viewing.
      • The layout suggests a welcoming physical environment (e.g. mobile floor stands provide unimpeded travel, or outdoor environment surfaces are well maintained).
    • Signage within the site:

      • Signage throughout the site is large with good colour contrast, making it easy to see where different things are in the shop.
    • Sensory options:

      • There is good lighting throughout the shop. Forecourt lighting comes on automatically at dusk, so the forecourt is well lit at night.
    • Surfaces:

      • The floor surface inside the shop is slip-resistant tile, with a heavy duty mat at the main entrance. The forecourt surface is asphelt.
      • The floor surface covering is plain and clear.
    • Accessible Reception/ Counter / Ticket Sales

      • The counter is a good height and can be easily accessed from a wheelchair. The EFTPOS machines are on adjustable stands which can be tilted for easier viewing. Long cords allow EFTPOS machines to be removed and handed to the customer.
      • There is a counter located on the accessible route.
      • The counter is accessible and has a clear space of 1200mm x 1200mm in front.
      • EFTPOS terminals are reachable and usable.
    • Accessible Toilets:

      • There is one unisex accessible toilet, however this is not accessilbe with a pram or wheelchair as the Trailer Hire machine is in the way.
      • The toilet is on the left of the fridges on the back wall.
      • All gender accessible toilets are in a self-contained compartment with full privacy.
      • The toilet seat lid can act as a back rest.
      • The toilet pan provides a stable base to transfer from.
      • The accessible toilet is a minimum of 1600mm wide x 1900mm long.
    • Designated Accessible Areas:

      • There is no grassed area on the Service Station premises.
      • There is no grassed area for support animals (e.g. guide, hearing or mobility dogs).
  • Getting out safely:

      • There are extensive Health and Safety procedures in place to ensure the safe evacuation of all customers in the event of an emergency. Staff will escort customers out to the evacuation point.
      • The emergency exits are accessible and hazard free.
      • All fire/smoke doors can stay open automatically during an emergency.
      • There are audible fire alerting devices.
      • Assembly areas (e.g. evacuation point) are on the accessible route.

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