Breadcrumbs

Z Vivian Street

Contact Information

Z Vivian Street
174 Vivian Street , Wellington
-41.294524,174.774337
Phone: 04 382 9531
Fax: Not available
Email:
z.co.nz

Accessibility Report

Summary

Silver

Z Vivian Street is situated on State Highway 1, between Victoria and Cuba Streets. It is well signposted so easily identifiable from a distance. As well as offering fuel, trailer hire is also available. The Z shop offers a range of grocery items and Z Espress offers hot drinks and a range of food designed to be eaten on the run. There is an accessible batheroom availabe on-site. Staff are friendly and welcomong and willing to assist with any enquiries.

View the full accessibility report for Z Vivian Street.

Ratings by Access Group

The Be. Welcome Assessment rates the accessibility of the organisation in each of the following 5 access groups, as well as providing an overall rating:

Overall Rating
Silver 71%
Vision
Silver 71%
Hearing
Silver 71%
Mobility
Silver 74%
Parents
Silver 76%
Learning & Intellectual
Silver 74%

Vision

Silver

These are the features that the business provides to create a positive accessible experience for customers or visitors with a vision impairment.

  • Getting ready to go:

    • The website:

      • https://z.co.nz/about-z/find-us/wellington/z-vivian-st/
      • The website is well laid out with good contrast and large test, making it easy to read and navigate. The physical address and opening hours are clearly visible. The Find a Z Near You section allows the user to easily find other service stations. By selecting the More Info button users can find out specific details of what Z Vivian Street has to offer and the Get Directions button takes the user to Google Maps to get directions.
    • Brochures:

      • Z has a range of brochures available in each Service Station. These include information on Pay at Pump, Z Rewards and Fly Buys. There are also several other brochures available for other helpful services.
      • Z Energy uses a range of alternative marketing, including Radio and TV advertising as well as extensive use of Social Media including Facebook, Twitter, YouTube and LinkedIn.
  • Arriving and Getting In:

    • Bus Stop:

      • There are two options for getting the bus to Z Vivian Street if travelling from Wellington Railway Station. Option 1. Catch the number 7 or 25 routes and get off at Stop 6710, Victoria Street at Ghuznee Street then turn left onto Vivian Street (approximately 3 minutes, 230m). Z will be on your left. Option 2. Catch any of the buses travelling through the CBD and get off at Stop 5513. Manners Street at Cuba Street. Walk up Cuba Street to Vivian Street (approximately 7 minutes, 550m) and turn right onto Vivian Street. Z will be on your right. There are two options for getting the bus from Vivian Street if travelling towards Wellington Railway Station. Option 1: Turn left out of Z and walk to Taranaki Street (approximately 4 minutes, 300m). Turn left onto Taranaki Street and the bus stop will be on the left. Option 2: Turn left out of Z and left into Cuba Street. Walk (approximately 7 minutes, 300m) to Manners Street and catch any bus heading towards Wellington Railway Station.
      • Stop 6710 - Victoria Street at Ghuznee Street and Stop 5513 - Manners Street at Cuba Street. Stop 7911 - Taranaki Street at Vivian Street. Stop 5515 - Manners Street at Cuba Street.
      • Stop 6710 is located on routes 7 - Wellington - Brooklyn - Kingston, and 25 - Highbury - Aro Valley - Wellington - Khandallah. Stop 5513 is located on routes 1 - Island Bay - Johnsonville West/Churton Park/Grenada Village. 2 - Seatoun - Hataitai - Wellington - Karori. 3 - Wellington - Newtown - Kilbirnie - Lyall Bay/Rongotai. 14 - Hataitai - Roseneath - Wellington - Wilton. 24 - Miramar Heights - Wellington - Broadmeadows - Johnsonville. 32x - Wellington - Berhampore - Island Bay - Houghton Bay (Express). 52 - Wellington - Newlands - Johnsonville. 83 - Wellington - Petone - Lower Hutt - Eastbourne. 91 - .Airport Flyer (Lower Hutt - City - Airport)
      • There is seating and shelter at the bus stop.
    • Car parking:

      • There is an accessible car park on the right, beside the building as you enter Z Vivian Street. This is a short distance from the forecourt.
      • There is accessible car parking.
      • The accessible parking is easy to find and well sign posted.
      • There is no shelter over the accessible car parking.
    • Kerb Side:

      • There is level access leading from the street into the service station, with a small threshold ramp at the main entrance into the shop.
    • Fixed ramps to the main entrance:

      • There is a small threshhold ramp leading into the shop from the forecourt. There is a slight drop off on either side, which is painted yellow so it can be easily seen.
      • There is one small threshhold ramp leading into the shop.
    • The identified accessible route to the site:

      • The site entrance is clearly identifiable from the forecourt, however care needs to be taken when crossing the forecourt as there are moving vehicles. There is a row of bollards running along the front of the service station building, providing a safe zone for pedestrians.
      • The width of the accessible route to the site is less than 1200mm.
      • There are no tactile indicators installed to help navigate to the main entrance.
      • The accessible route has fixed obstructions that could impede travel.
    • The main entrance into the site:

      • There is a small threshold ramp from the forecourt to the shop via self-opening double doors.
    • Main entrance signage:

      • Z Vivian Street is clearly identifiable from the road with a large free-standing Z sign at the roadside, a Z on the forecourt canopy and Z Vivian Street above the main entrance into the shop.
    • Main entrance doorways (this includes gates and turnstiles)

      • There are automatic doors leading into the service station shop, with a frame surrounding them, making them easy to see.
      • The main entrance blends in with its surroundings.
      • Ramps exist for thresholds greater than 20mm.
  • Getting around within the site:

    • Customer Service:

      • Service Station staff are easily identified by their Z uniform and forecourt staff also wear a hi-vis vest. Staff are friendly and welcoming and happy to assist with any enquiries. The forecourt Concierge aids customers between 10.00 am and 5.00 pm. Staff will assist outside these hours if possible, if they can see the customer has an access need, such as being unable to get out of their vehicle or struggling with the pumps. Staff are unable to help on the forecourt between the hours of 10.00 pm and 6.00 am when there is only one person on duty, as they are not allowed to leave the building for safety reasons.
      • There are staff available to help with any access enquiries.
      • All support animals are welcomed on premises (e.g. guide, hearing or mobility dogs etc).
    • Communicating Accessibly:

      • There is a loud speaker available to provide information.
    • Pricing Information:

    • The identified accessible route within the site:

      • There is plenty of room to move around easily inside the shop using mobility equipment, with most stock within easy reach. If you need help reaching anything from higher shelves, staff are happy to assist. The BNZ ATM is easily accessed from a wheelchair.
      • The accessible route within the site has a minimum width of 1200mm.
      • Any permanently fixed objects are detectable by a person using a cane.
      • You can access all facilities and services within from this accessible route.
      • Lighting levels on this accessible route offer good visibility and viewing.
      • The layout suggests a welcoming physical environment (e.g. mobile floor stands provide unimpeded travel, or outdoor environment surfaces are well maintained).
    • Signage within the site:

      • Signage throughout the site is large with good colour contrast, making it easy to see where different things are in the shop.
    • Sensory options:

      • There is good lighting throughout the shop. Forecourt lighting comes on automatically at dusk, so the forecourt is well lit at night.
    • Surfaces:

      • The floor surface inside the shop is slip resistant tile, with a heavy duty matt at the main entrance. The forecourt surface is asphelt.
      • The floor surface covering is plain and clear.
      • Tactile indicators are not installed on the accessible route
    • Accessible Reception/ Counter / Ticket Sales

      • The counter is a good height and can be easily accessed from a wheelchair. The EFTPOS machines are on adjustable stands which can be tilted for easier viewing. Long cords allow EFTPOS machines to be removed and handed to the customer. They can also be slotted through the Night Pay window, allowing customers to pay for items at night. The Night Pay window is a little high so may be difficult for customers to use from a wheelchair. Staff will get items from the shop and pass them out to the customer at night.
      • There is a counter located on the accessible route.
      • The counter is accessible and has a clear space of 1200mm x 1200mm in front.
      • EFTPOS terminals are reachable and usable.
    • Accessible Toilets:

      • There are two toilets in a short passageway. The accessible toilet is immediately on the right as you enter the passage, with a separate men's toilet next door.
      • The toilets are located on the far right wall, between the drinks fridges and Touch Screen.
      • All gender accessible toilets are in a self-contained compartment with full privacy.
      • The toilet seat lid can act as a back rest.
      • The toilet pan provides a stable base to transfer from.
      • The accessible toilet is a minimum of 1600mm wide x 1900mm long.
    • Designated Accessible Areas:

      • There is a small table and chairs with backrests in the shop where customers can sit to enjoy a break. There is no grassed area on the service station premises.
      • There is an ATM located on the accessible route.
  • Getting out safely:

      • There are extensive Health and Safety procedures in place to ensure the safe evacuation of all customers in the event of an emergency. Staff will escort customers out to the evacuation point.
      • The emergency exits are accessible and hazard free.
      • All fire/smoke doors can stay open automatically during an emergency.
      • There are audible fire alerting devices.
      • Assembly areas (e.g. evacuation point) are on the accessible route.

Hearing

Silver

These are the features that the business provides to create a positive accessible experience for customers or visitors who are Deaf or have a hearing impairment.

  • Getting ready to go:

    • The website:

      • https://z.co.nz/about-z/find-us/wellington/z-vivian-st/
      • The website is well laid out with good contrast and large test, making it easy to read and navigate. The physical address and opening hours are clearly visible. The Find a Z Near You section allows the user to easily find other service stations. By selecting the More Info button users can find out specific details of what Z Vivian Street has to offer and the Get Directions button takes the user to Google Maps to get directions.
    • Brochures:

      • Z has a range of brochures available in each Service Station. These include information on Pay at Pump, Z Rewards and Fly Buys. There are also several other brochures available for other helpful services.
      • Z Energy uses a range of alternative marketing, including Radio and TV advertising as well as extensive use of Social Media including Facebook, Twitter, YouTube and LinkedIn.
  • Arriving and Getting In:

    • Bus Stop:

      • There are two options for getting the bus to Z Vivian Street if travelling from Wellington Railway Station. Option 1. Catch the number 7 or 25 routes and get off at Stop 6710, Victoria Street at Ghuznee Street then turn left onto Vivian Street (approximately 3 minutes, 230m). Z will be on your left. Option 2. Catch any of the buses travelling through the CBD and get off at Stop 5513. Manners Street at Cuba Street. Walk up Cuba Street to Vivian Street (approximately 7 minutes, 550m) and turn right onto Vivian Street. Z will be on your right. There are two options for getting the bus from Vivian Street if travelling towards Wellington Railway Station. Option 1: Turn left out of Z and walk to Taranaki Street (approximately 4 minutes, 300m). Turn left onto Taranaki Street and the bus stop will be on the left. Option 2: Turn left out of Z and left into Cuba Street. Walk (approximately 7 minutes, 300m) to Manners Street and catch any bus heading towards Wellington Railway Station.
      • Stop 6710 - Victoria Street at Ghuznee Street and Stop 5513 - Manners Street at Cuba Street. Stop 7911 - Taranaki Street at Vivian Street. Stop 5515 - Manners Street at Cuba Street.
      • Stop 6710 is located on routes 7 - Wellington - Brooklyn - Kingston, and 25 - Highbury - Aro Valley - Wellington - Khandallah. Stop 5513 is located on routes 1 - Island Bay - Johnsonville West/Churton Park/Grenada Village. 2 - Seatoun - Hataitai - Wellington - Karori. 3 - Wellington - Newtown - Kilbirnie - Lyall Bay/Rongotai. 14 - Hataitai - Roseneath - Wellington - Wilton. 24 - Miramar Heights - Wellington - Broadmeadows - Johnsonville. 32x - Wellington - Berhampore - Island Bay - Houghton Bay (Express). 52 - Wellington - Newlands - Johnsonville. 83 - Wellington - Petone - Lower Hutt - Eastbourne. 91 - .Airport Flyer (Lower Hutt - City - Airport)
      • There is seating and shelter at the bus stop.
    • Car parking:

      • There is an accessible car park on the right, beside the building as you enter Z Vivian Street. This is a short distance from the forecourt.
    • Kerb Side:

      • There is level access leading from the street into the service station, with a small threshold ramp at the main entrance into the shop.
    • Fixed ramps to the main entrance:

      • There is a small threshhold ramp leading into the shop from the forecourt. There is a slight drop off on either side, which is painted yellow so it can be easily seen.
    • The identified accessible route to the site:

      • The site entrance is clearly identifiable from the forecourt, however care needs to be taken when crossing the forecourt as there are moving vehicles. There is a row of bollards running along the front of the service station building, providing a safe zone for pedestrians.
    • The main entrance into the site:

      • There is a small threshold ramp from the forecourt to the shop via self-opening double doors.
    • Main entrance signage:

      • Z Vivian Street is clearly identifiable from the road with a large free-standing Z sign at the roadside, a Z on the forecourt canopy and Z Vivian Street above the main entrance into the shop.
    • Main entrance doorways (this includes gates and turnstiles)

      • There are automatic doors leading into the service station shop, with a frame surrounding them, making them easy to see.
      • Ramps exist for thresholds greater than 20mm.
  • Getting around within the site:

    • Customer Service:

      • Service Station staff are easily identified by their Z uniform and forecourt staff also wear a hi-vis vest. Staff are friendly and welcoming and happy to assist with any enquiries. The forecourt Concierge aids customers between 10.00 am and 5.00 pm. Staff will assist outside these hours if possible, if they can see the customer has an access need, such as being unable to get out of their vehicle or struggling with the pumps. Staff are unable to help on the forecourt between the hours of 10.00 pm and 6.00 am when there is only one person on duty, as they are not allowed to leave the building for safety reasons.
      • There are staff available to help with any access enquiries.
      • All support animals are welcomed on premises (e.g. guide, hearing or mobility dogs etc).
    • Communicating Accessibly:

      • There is a loud speaker available to provide information.
    • The identified accessible route within the site:

      • There is plenty of room to move around easily inside the shop using mobility equipment, with most stock within easy reach. If you need help reaching anything from higher shelves, staff are happy to assist. The BNZ ATM is easily accessed from a wheelchair.
      • The accessible route within the site has a minimum width of 1200mm.
      • You can access all facilities and services within from this accessible route.
      • Lighting levels on this accessible route offer good visibility and viewing.
      • The layout suggests a welcoming physical environment (e.g. mobile floor stands provide unimpeded travel, or outdoor environment surfaces are well maintained).
    • Signage within the site:

      • Signage throughout the site is large with good colour contrast, making it easy to see where different things are in the shop.
    • Sensory options:

      • There is good lighting throughout the shop. Forecourt lighting comes on automatically at dusk, so the forecourt is well lit at night.
      • A listening system exists.
    • Surfaces:

      • The floor surface inside the shop is slip resistant tile, with a heavy duty matt at the main entrance. The forecourt surface is asphelt.
    • Accessible Reception/ Counter / Ticket Sales

      • The counter is a good height and can be easily accessed from a wheelchair. The EFTPOS machines are on adjustable stands which can be tilted for easier viewing. Long cords allow EFTPOS machines to be removed and handed to the customer. They can also be slotted through the Night Pay window, allowing customers to pay for items at night. The Night Pay window is a little high so may be difficult for customers to use from a wheelchair. Staff will get items from the shop and pass them out to the customer at night.
      • There is a counter located on the accessible route.
      • The counter is accessible and has a clear space of 1200mm x 1200mm in front.
      • EFTPOS terminals are reachable and usable.
    • Accessible Toilets:

      • There are two toilets in a short passageway. The accessible toilet is immediately on the right as you enter the passage, with a separate men's toilet next door.
      • The toilets are located on the far right wall, between the drinks fridges and Touch Screen.
      • All gender accessible toilets are in a self-contained compartment with full privacy.
      • The toilet seat lid can act as a back rest.
      • The toilet pan provides a stable base to transfer from.
      • The accessible toilet is a minimum of 1600mm wide x 1900mm long.
    • Designated Accessible Areas:

      • There is a small table and chairs with backrests in the shop where customers can sit to enjoy a break. There is no grassed area on the service station premises.
      • There is an ATM located on the accessible route.
  • Getting out safely:

      • There are extensive Health and Safety procedures in place to ensure the safe evacuation of all customers in the event of an emergency. Staff will escort customers out to the evacuation point.
      • The emergency exits are accessible and hazard free.
      • All fire/smoke doors can stay open automatically during an emergency.
      • There are audible fire alerting devices.
      • Assembly areas (e.g. evacuation point) are on the accessible route.

Mobility

Silver

These are the features that the business provides to create a positive accessible experience for customers or visitors with a mobility impairment.

  • Getting ready to go:

    • The website:

      • https://z.co.nz/about-z/find-us/wellington/z-vivian-st/
      • The website is well laid out with good contrast and large test, making it easy to read and navigate. The physical address and opening hours are clearly visible. The Find a Z Near You section allows the user to easily find other service stations. By selecting the More Info button users can find out specific details of what Z Vivian Street has to offer and the Get Directions button takes the user to Google Maps to get directions.
    • Brochures:

      • Z has a range of brochures available in each Service Station. These include information on Pay at Pump, Z Rewards and Fly Buys. There are also several other brochures available for other helpful services.
      • Z Energy uses a range of alternative marketing, including Radio and TV advertising as well as extensive use of Social Media including Facebook, Twitter, YouTube and LinkedIn.
  • Arriving and Getting In:

    • Bus Stop:

      • There are two options for getting the bus to Z Vivian Street if travelling from Wellington Railway Station. Option 1. Catch the number 7 or 25 routes and get off at Stop 6710, Victoria Street at Ghuznee Street then turn left onto Vivian Street (approximately 3 minutes, 230m). Z will be on your left. Option 2. Catch any of the buses travelling through the CBD and get off at Stop 5513. Manners Street at Cuba Street. Walk up Cuba Street to Vivian Street (approximately 7 minutes, 550m) and turn right onto Vivian Street. Z will be on your right. There are two options for getting the bus from Vivian Street if travelling towards Wellington Railway Station. Option 1: Turn left out of Z and walk to Taranaki Street (approximately 4 minutes, 300m). Turn left onto Taranaki Street and the bus stop will be on the left. Option 2: Turn left out of Z and left into Cuba Street. Walk (approximately 7 minutes, 300m) to Manners Street and catch any bus heading towards Wellington Railway Station.
      • Stop 6710 - Victoria Street at Ghuznee Street and Stop 5513 - Manners Street at Cuba Street. Stop 7911 - Taranaki Street at Vivian Street. Stop 5515 - Manners Street at Cuba Street.
      • Stop 6710 is located on routes 7 - Wellington - Brooklyn - Kingston, and 25 - Highbury - Aro Valley - Wellington - Khandallah. Stop 5513 is located on routes 1 - Island Bay - Johnsonville West/Churton Park/Grenada Village. 2 - Seatoun - Hataitai - Wellington - Karori. 3 - Wellington - Newtown - Kilbirnie - Lyall Bay/Rongotai. 14 - Hataitai - Roseneath - Wellington - Wilton. 24 - Miramar Heights - Wellington - Broadmeadows - Johnsonville. 32x - Wellington - Berhampore - Island Bay - Houghton Bay (Express). 52 - Wellington - Newlands - Johnsonville. 83 - Wellington - Petone - Lower Hutt - Eastbourne. 91 - .Airport Flyer (Lower Hutt - City - Airport)
      • There is seating and shelter at the bus stop.
    • Car parking:

      • There is an accessible car park on the right, beside the building as you enter Z Vivian Street. This is a short distance from the forecourt.
      • There is accessible car parking.
      • The accessible parking is easy to find and well sign posted.
      • There is no shelter over the accessible car parking.
    • Kerb Side:

      • There is level access leading from the street into the service station, with a small threshold ramp at the main entrance into the shop.
    • Fixed ramps to the main entrance:

      • There is a small threshhold ramp leading into the shop from the forecourt. There is a slight drop off on either side, which is painted yellow so it can be easily seen.
      • There is one small threshhold ramp leading into the shop.
    • The identified accessible route to the site:

      • The site entrance is clearly identifiable from the forecourt, however care needs to be taken when crossing the forecourt as there are moving vehicles. There is a row of bollards running along the front of the service station building, providing a safe zone for pedestrians.
      • The width of the accessible route to the site is less than 1200mm.
      • The accessible route has fixed obstructions that could impede travel.
    • The main entrance into the site:

      • There is a small threshold ramp from the forecourt to the shop via self-opening double doors.
    • Main entrance signage:

      • Z Vivian Street is clearly identifiable from the road with a large free-standing Z sign at the roadside, a Z on the forecourt canopy and Z Vivian Street above the main entrance into the shop.
    • Main entrance doorways (this includes gates and turnstiles)

      • There are automatic doors leading into the service station shop, with a frame surrounding them, making them easy to see.
      • Ramps exist for thresholds greater than 20mm.
  • Getting around within the site:

    • Customer Service:

      • Service Station staff are easily identified by their Z uniform and forecourt staff also wear a hi-vis vest. Staff are friendly and welcoming and happy to assist with any enquiries. The forecourt Concierge aids customers between 10.00 am and 5.00 pm. Staff will assist outside these hours if possible, if they can see the customer has an access need, such as being unable to get out of their vehicle or struggling with the pumps. Staff are unable to help on the forecourt between the hours of 10.00 pm and 6.00 am when there is only one person on duty, as they are not allowed to leave the building for safety reasons.
      • There are staff available to help with any access enquiries.
      • All support animals are welcomed on premises (e.g. guide, hearing or mobility dogs etc).
    • The identified accessible route within the site:

      • There is plenty of room to move around easily inside the shop using mobility equipment, with most stock within easy reach. If you need help reaching anything from higher shelves, staff are happy to assist. The BNZ ATM is easily accessed from a wheelchair.
      • The accessible route within the site has a minimum width of 1200mm.
      • You can access all facilities and services within from this accessible route.
      • Lighting levels on this accessible route offer good visibility and viewing.
      • The layout suggests a welcoming physical environment (e.g. mobile floor stands provide unimpeded travel, or outdoor environment surfaces are well maintained).
    • Signage within the site:

      • Signage throughout the site is large with good colour contrast, making it easy to see where different things are in the shop.
    • Sensory options:

      • There is good lighting throughout the shop. Forecourt lighting comes on automatically at dusk, so the forecourt is well lit at night.
    • Surfaces:

      • The floor surface inside the shop is slip resistant tile, with a heavy duty matt at the main entrance. The forecourt surface is asphelt.
    • Accessible Reception/ Counter / Ticket Sales

      • The counter is a good height and can be easily accessed from a wheelchair. The EFTPOS machines are on adjustable stands which can be tilted for easier viewing. Long cords allow EFTPOS machines to be removed and handed to the customer. They can also be slotted through the Night Pay window, allowing customers to pay for items at night. The Night Pay window is a little high so may be difficult for customers to use from a wheelchair. Staff will get items from the shop and pass them out to the customer at night.
      • There is a counter located on the accessible route.
      • The counter is accessible and has a clear space of 1200mm x 1200mm in front.
      • There is no access space at the service or reception counter.
      • EFTPOS terminals are reachable and usable.
    • Accessible Toilets:

      • There are two toilets in a short passageway. The accessible toilet is immediately on the right as you enter the passage, with a separate men's toilet next door.
      • The toilets are located on the far right wall, between the drinks fridges and Touch Screen.
      • All gender accessible toilets are in a self-contained compartment with full privacy.
      • The toilet seat lid can act as a back rest.
      • The toilet pan provides a stable base to transfer from.
      • The accessible toilet is a minimum of 1600mm wide x 1900mm long.
      • The washbasin is reachable from the toilet seat.
    • Designated Accessible Areas:

      • There is a small table and chairs with backrests in the shop where customers can sit to enjoy a break. There is no grassed area on the service station premises.
      • There is an ATM located on the accessible route.
  • Getting out safely:

      • There are extensive Health and Safety procedures in place to ensure the safe evacuation of all customers in the event of an emergency. Staff will escort customers out to the evacuation point.
      • The emergency exits are accessible and hazard free.
      • All fire/smoke doors can stay open automatically during an emergency.
      • There are audible fire alerting devices.
      • Assembly areas (e.g. evacuation point) are on the accessible route.

Parents

Silver

These are the features that the business provides to create a positive accessible experience for customers or visitors with young children.

  • Getting ready to go:

    • The website:

      • https://z.co.nz/about-z/find-us/wellington/z-vivian-st/
      • The website is well laid out with good contrast and large test, making it easy to read and navigate. The physical address and opening hours are clearly visible. The Find a Z Near You section allows the user to easily find other service stations. By selecting the More Info button users can find out specific details of what Z Vivian Street has to offer and the Get Directions button takes the user to Google Maps to get directions.
    • Brochures:

      • Z has a range of brochures available in each Service Station. These include information on Pay at Pump, Z Rewards and Fly Buys. There are also several other brochures available for other helpful services.
      • Z Energy uses a range of alternative marketing, including Radio and TV advertising as well as extensive use of Social Media including Facebook, Twitter, YouTube and LinkedIn.
  • Arriving and Getting In:

    • Bus Stop:

      • There are two options for getting the bus to Z Vivian Street if travelling from Wellington Railway Station. Option 1. Catch the number 7 or 25 routes and get off at Stop 6710, Victoria Street at Ghuznee Street then turn left onto Vivian Street (approximately 3 minutes, 230m). Z will be on your left. Option 2. Catch any of the buses travelling through the CBD and get off at Stop 5513. Manners Street at Cuba Street. Walk up Cuba Street to Vivian Street (approximately 7 minutes, 550m) and turn right onto Vivian Street. Z will be on your right. There are two options for getting the bus from Vivian Street if travelling towards Wellington Railway Station. Option 1: Turn left out of Z and walk to Taranaki Street (approximately 4 minutes, 300m). Turn left onto Taranaki Street and the bus stop will be on the left. Option 2: Turn left out of Z and left into Cuba Street. Walk (approximately 7 minutes, 300m) to Manners Street and catch any bus heading towards Wellington Railway Station.
      • Stop 6710 - Victoria Street at Ghuznee Street and Stop 5513 - Manners Street at Cuba Street. Stop 7911 - Taranaki Street at Vivian Street. Stop 5515 - Manners Street at Cuba Street.
      • Stop 6710 is located on routes 7 - Wellington - Brooklyn - Kingston, and 25 - Highbury - Aro Valley - Wellington - Khandallah. Stop 5513 is located on routes 1 - Island Bay - Johnsonville West/Churton Park/Grenada Village. 2 - Seatoun - Hataitai - Wellington - Karori. 3 - Wellington - Newtown - Kilbirnie - Lyall Bay/Rongotai. 14 - Hataitai - Roseneath - Wellington - Wilton. 24 - Miramar Heights - Wellington - Broadmeadows - Johnsonville. 32x - Wellington - Berhampore - Island Bay - Houghton Bay (Express). 52 - Wellington - Newlands - Johnsonville. 83 - Wellington - Petone - Lower Hutt - Eastbourne. 91 - .Airport Flyer (Lower Hutt - City - Airport)
      • There is seating and shelter at the bus stop.
    • Car parking:

      • There is an accessible car park on the right, beside the building as you enter Z Vivian Street. This is a short distance from the forecourt.
    • Kerb Side:

      • There is level access leading from the street into the service station, with a small threshold ramp at the main entrance into the shop.
    • Fixed ramps to the main entrance:

      • There is a small threshhold ramp leading into the shop from the forecourt. There is a slight drop off on either side, which is painted yellow so it can be easily seen.
      • There is one small threshhold ramp leading into the shop.
    • The identified accessible route to the site:

      • The site entrance is clearly identifiable from the forecourt, however care needs to be taken when crossing the forecourt as there are moving vehicles. There is a row of bollards running along the front of the service station building, providing a safe zone for pedestrians.
      • The accessible route has fixed obstructions that could impede travel.
    • The main entrance into the site:

      • There is a small threshold ramp from the forecourt to the shop via self-opening double doors.
    • Main entrance signage:

      • Z Vivian Street is clearly identifiable from the road with a large free-standing Z sign at the roadside, a Z on the forecourt canopy and Z Vivian Street above the main entrance into the shop.
    • Main entrance doorways (this includes gates and turnstiles)

      • There are automatic doors leading into the service station shop, with a frame surrounding them, making them easy to see.
      • Ramps exist for thresholds greater than 20mm.
  • Getting around within the site:

    • Customer Service:

      • Service Station staff are easily identified by their Z uniform and forecourt staff also wear a hi-vis vest. Staff are friendly and welcoming and happy to assist with any enquiries. The forecourt Concierge aids customers between 10.00 am and 5.00 pm. Staff will assist outside these hours if possible, if they can see the customer has an access need, such as being unable to get out of their vehicle or struggling with the pumps. Staff are unable to help on the forecourt between the hours of 10.00 pm and 6.00 am when there is only one person on duty, as they are not allowed to leave the building for safety reasons.
      • There are staff available to help with any access enquiries.
      • All support animals are welcomed on premises (e.g. guide, hearing or mobility dogs etc).
    • The identified accessible route within the site:

      • There is plenty of room to move around easily inside the shop using mobility equipment, with most stock within easy reach. If you need help reaching anything from higher shelves, staff are happy to assist. The BNZ ATM is easily accessed from a wheelchair.
      • The accessible route within the site has a minimum width of 1200mm.
      • You can access all facilities and services within from this accessible route.
      • Lighting levels on this accessible route offer good visibility and viewing.
      • The layout suggests a welcoming physical environment (e.g. mobile floor stands provide unimpeded travel, or outdoor environment surfaces are well maintained).
    • Signage within the site:

      • Signage throughout the site is large with good colour contrast, making it easy to see where different things are in the shop.
    • Sensory options:

      • There is good lighting throughout the shop. Forecourt lighting comes on automatically at dusk, so the forecourt is well lit at night.
    • Surfaces:

      • The floor surface inside the shop is slip resistant tile, with a heavy duty matt at the main entrance. The forecourt surface is asphelt.
    • Accessible Reception/ Counter / Ticket Sales

      • The counter is a good height and can be easily accessed from a wheelchair. The EFTPOS machines are on adjustable stands which can be tilted for easier viewing. Long cords allow EFTPOS machines to be removed and handed to the customer. They can also be slotted through the Night Pay window, allowing customers to pay for items at night. The Night Pay window is a little high so may be difficult for customers to use from a wheelchair. Staff will get items from the shop and pass them out to the customer at night.
      • There is a counter located on the accessible route.
      • The counter is accessible and has a clear space of 1200mm x 1200mm in front.
      • There is no access space at the service or reception counter.
      • EFTPOS terminals are reachable and usable.
    • Accessible Toilets:

      • There are two toilets in a short passageway. The accessible toilet is immediately on the right as you enter the passage, with a separate men's toilet next door.
      • The toilets are located on the far right wall, between the drinks fridges and Touch Screen.
      • All gender accessible toilets are in a self-contained compartment with full privacy.
      • There is a baby change station or separate parent room available.
      • The toilet seat lid can act as a back rest.
      • The toilet pan provides a stable base to transfer from.
      • The accessible toilet is a minimum of 1600mm wide x 1900mm long.
    • Designated Accessible Areas:

      • There is a small table and chairs with backrests in the shop where customers can sit to enjoy a break. There is no grassed area on the service station premises.
      • There is an ATM located on the accessible route.
  • Getting out safely:

      • There are extensive Health and Safety procedures in place to ensure the safe evacuation of all customers in the event of an emergency. Staff will escort customers out to the evacuation point.
      • The emergency exits are accessible and hazard free.
      • All fire/smoke doors can stay open automatically during an emergency.
      • There are audible fire alerting devices.
      • Assembly areas (e.g. evacuation point) are on the accessible route.

Learning & Intellectual

Silver

These are the features that the business provides to create a positive accessible experience for customers or visitors with a learning or intellectual impairment.

  • Getting ready to go:

    • The website:

      • https://z.co.nz/about-z/find-us/wellington/z-vivian-st/
      • The website is well laid out with good contrast and large test, making it easy to read and navigate. The physical address and opening hours are clearly visible. The Find a Z Near You section allows the user to easily find other service stations. By selecting the More Info button users can find out specific details of what Z Vivian Street has to offer and the Get Directions button takes the user to Google Maps to get directions.
    • Brochures:

      • Z has a range of brochures available in each Service Station. These include information on Pay at Pump, Z Rewards and Fly Buys. There are also several other brochures available for other helpful services.
      • Z Energy uses a range of alternative marketing, including Radio and TV advertising as well as extensive use of Social Media including Facebook, Twitter, YouTube and LinkedIn.
  • Arriving and Getting In:

    • Bus Stop:

      • There are two options for getting the bus to Z Vivian Street if travelling from Wellington Railway Station. Option 1. Catch the number 7 or 25 routes and get off at Stop 6710, Victoria Street at Ghuznee Street then turn left onto Vivian Street (approximately 3 minutes, 230m). Z will be on your left. Option 2. Catch any of the buses travelling through the CBD and get off at Stop 5513. Manners Street at Cuba Street. Walk up Cuba Street to Vivian Street (approximately 7 minutes, 550m) and turn right onto Vivian Street. Z will be on your right. There are two options for getting the bus from Vivian Street if travelling towards Wellington Railway Station. Option 1: Turn left out of Z and walk to Taranaki Street (approximately 4 minutes, 300m). Turn left onto Taranaki Street and the bus stop will be on the left. Option 2: Turn left out of Z and left into Cuba Street. Walk (approximately 7 minutes, 300m) to Manners Street and catch any bus heading towards Wellington Railway Station.
      • Stop 6710 - Victoria Street at Ghuznee Street and Stop 5513 - Manners Street at Cuba Street. Stop 7911 - Taranaki Street at Vivian Street. Stop 5515 - Manners Street at Cuba Street.
      • Stop 6710 is located on routes 7 - Wellington - Brooklyn - Kingston, and 25 - Highbury - Aro Valley - Wellington - Khandallah. Stop 5513 is located on routes 1 - Island Bay - Johnsonville West/Churton Park/Grenada Village. 2 - Seatoun - Hataitai - Wellington - Karori. 3 - Wellington - Newtown - Kilbirnie - Lyall Bay/Rongotai. 14 - Hataitai - Roseneath - Wellington - Wilton. 24 - Miramar Heights - Wellington - Broadmeadows - Johnsonville. 32x - Wellington - Berhampore - Island Bay - Houghton Bay (Express). 52 - Wellington - Newlands - Johnsonville. 83 - Wellington - Petone - Lower Hutt - Eastbourne. 91 - .Airport Flyer (Lower Hutt - City - Airport)
      • There is seating and shelter at the bus stop.
    • Car parking:

      • There is an accessible car park on the right, beside the building as you enter Z Vivian Street. This is a short distance from the forecourt.
    • Kerb Side:

      • There is level access leading from the street into the service station, with a small threshold ramp at the main entrance into the shop.
    • Fixed ramps to the main entrance:

      • There is a small threshhold ramp leading into the shop from the forecourt. There is a slight drop off on either side, which is painted yellow so it can be easily seen.
      • There is one small threshhold ramp leading into the shop.
    • The identified accessible route to the site:

      • The site entrance is clearly identifiable from the forecourt, however care needs to be taken when crossing the forecourt as there are moving vehicles. There is a row of bollards running along the front of the service station building, providing a safe zone for pedestrians.
      • The width of the accessible route to the site is less than 1200mm.
    • The main entrance into the site:

      • There is a small threshold ramp from the forecourt to the shop via self-opening double doors.
    • Main entrance signage:

      • Z Vivian Street is clearly identifiable from the road with a large free-standing Z sign at the roadside, a Z on the forecourt canopy and Z Vivian Street above the main entrance into the shop.
    • Main entrance doorways (this includes gates and turnstiles)

      • There are automatic doors leading into the service station shop, with a frame surrounding them, making them easy to see.
      • The main entrance blends in with its surroundings.
      • Ramps exist for thresholds greater than 20mm.
  • Getting around within the site:

    • Customer Service:

      • Service Station staff are easily identified by their Z uniform and forecourt staff also wear a hi-vis vest. Staff are friendly and welcoming and happy to assist with any enquiries. The forecourt Concierge aids customers between 10.00 am and 5.00 pm. Staff will assist outside these hours if possible, if they can see the customer has an access need, such as being unable to get out of their vehicle or struggling with the pumps. Staff are unable to help on the forecourt between the hours of 10.00 pm and 6.00 am when there is only one person on duty, as they are not allowed to leave the building for safety reasons.
      • There are staff available to help with any access enquiries.
      • All support animals are welcomed on premises (e.g. guide, hearing or mobility dogs etc).
    • The identified accessible route within the site:

      • There is plenty of room to move around easily inside the shop using mobility equipment, with most stock within easy reach. If you need help reaching anything from higher shelves, staff are happy to assist. The BNZ ATM is easily accessed from a wheelchair.
      • The accessible route within the site has a minimum width of 1200mm.
      • You can access all facilities and services within from this accessible route.
      • Lighting levels on this accessible route offer good visibility and viewing.
      • The layout suggests a welcoming physical environment (e.g. mobile floor stands provide unimpeded travel, or outdoor environment surfaces are well maintained).
    • Signage within the site:

      • Signage throughout the site is large with good colour contrast, making it easy to see where different things are in the shop.
    • Sensory options:

      • There is good lighting throughout the shop. Forecourt lighting comes on automatically at dusk, so the forecourt is well lit at night.
    • Surfaces:

      • The floor surface inside the shop is slip resistant tile, with a heavy duty matt at the main entrance. The forecourt surface is asphelt.
      • The floor surface covering is plain and clear.
    • Accessible Reception/ Counter / Ticket Sales

      • The counter is a good height and can be easily accessed from a wheelchair. The EFTPOS machines are on adjustable stands which can be tilted for easier viewing. Long cords allow EFTPOS machines to be removed and handed to the customer. They can also be slotted through the Night Pay window, allowing customers to pay for items at night. The Night Pay window is a little high so may be difficult for customers to use from a wheelchair. Staff will get items from the shop and pass them out to the customer at night.
      • There is a counter located on the accessible route.
      • The counter is accessible and has a clear space of 1200mm x 1200mm in front.
      • EFTPOS terminals are reachable and usable.
    • Accessible Toilets:

      • There are two toilets in a short passageway. The accessible toilet is immediately on the right as you enter the passage, with a separate men's toilet next door.
      • The toilets are located on the far right wall, between the drinks fridges and Touch Screen.
      • All gender accessible toilets are in a self-contained compartment with full privacy.
      • The toilet seat lid can act as a back rest.
      • The toilet pan provides a stable base to transfer from.
      • The accessible toilet is a minimum of 1600mm wide x 1900mm long.
    • Designated Accessible Areas:

      • There is a small table and chairs with backrests in the shop where customers can sit to enjoy a break. There is no grassed area on the service station premises.
      • There is an ATM located on the accessible route.
  • Getting out safely:

      • There are extensive Health and Safety procedures in place to ensure the safe evacuation of all customers in the event of an emergency. Staff will escort customers out to the evacuation point.
      • The emergency exits are accessible and hazard free.
      • All fire/smoke doors can stay open automatically during an emergency.
      • There are audible fire alerting devices.
      • Assembly areas (e.g. evacuation point) are on the accessible route.

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