Breadcrumbs

Bayfair Shopping Mall

Contact Information

Bayfair Shopping Mall
19 Girven Road, Mount Maunganui, Tauranga 3152
-37.675650,176.224085
Phone: 07 928 3443
Fax: 07 5757048
Email:
www.bayfair.co.nz

Accessibility Report

Summary

Platinum

Bayfair Shopping Centre was first assessed for accessibility in April 2015, receiving a Silver. Within a staggeringly short timeframe of less than six months, Bayfair implemented several changes and swapped that Silver for a Platinum – the first New Zealand business to do so. Bayfair is a large open plan centre in Mount Maunganui, with close access to Tauranga City. The complex has a wide range of retail fashion, homeware and department stores, banks, cafes and food stores, plus two major supermarkets. Access to the complex from main transport routes is easy and the complex is open and inviting with wide corridors, seating areas, and food court. All areas are level and clearly sign posted both from the outdoor car parks and the car parking building. Access through the complex is unimpeded due to wide open space and well set-out retail spaces. The Bayfair complex has recently completed some changes with new signage throughout the building and the carpark areas, indicators in braille, bathroom upgrades, website changes, provision of a support dog area which has assisted them to receive the Be. Accessible Platinum rating.

View the full accessibility report for Bayfair Shopping Mall.

Ratings by Access Group

The Be. Welcome Assessment rates the accessibility of the organisation in each of the following 5 access groups, as well as providing an overall rating:

Overall Rating
Platinum 94%
Vision
Platinum 94%
Hearing
Platinum 94%
Mobility
Platinum 93%
Parents
Platinum 93%
Learning & Intellectual
Platinum 94%

Vision

Platinum

These are the features that the business provides to create a positive accessible experience for customers or visitors with a vision impairment.

  • Getting ready to go:

    • The website:

      • www.bayfair.co.nz
      • Information on the accessible facilities is also outlined on this organisation's website.
      • Bayfair has completed a large number of changes to the website to ensure customers needs are met. Bayfairs accessibility features are clearly identified and are available in large print, are screenreader compatible, and includes New Zealand Sign Language translations.
    • Brochures:

      • The main brochure is easy to read, well laid out and clearly identifies the features and services available. It lists all retail outlets and a detailed map shows all the facilities available. A large print version is now available either to be picked up at reception or as a readable or printable copy online.
      • A large print brochure is available upon request.
      • There are large exterior signs and billboards at the entry/exit points and on the outside walls identifying the site and informing of features and specials. These alternative marketing formats are changed regularly to provide regular information.
  • Arriving and Getting In:

    • Bus Stop:

      • The bus stop services several bus routes. There are two bench seats under cover, and the main entrance to Bayfair is within 20 metres and could be used as shelter.
      • The bus stop is locaded on Maunganui Road (inside the Bayfair carpark area).
      • The bus stop number is 7.
      • The city bus routes are 2, 30, 33, 36. In addition, the regional bus routes are Twin City Express (Rotorua), Eastern Bay 143 (Te Puke and Whakatane) and Bay Hopper (Matapihi).
      • There is seating and shelter at the bus stop.
    • Car parking:

      • There are over 1600 car parks in the Bayfair complex. There are accessible and parent car parks adjacent to all entrances both in the parking building and the outdoor car park.
      • There is accessible car parking.
      • Accessible car parking is located on levels 1, 2 and 3.
      • There is shelter over the accessible car parking.
    • Drop off/pick up zone:

      • Bayfair recently developed a drop off area at the main entrance which is easily identified and accessed. The complex has also identified positions for more "drop off" areas in future plans.
      • The drop off/pick up zone is located within 200 metres of the organisation's entrance.
      • There is no shelter over the drop off/pick up zone.
      • There is a kerb curb cut to the pavement or the environment is level.
    • Drop off/pick up zone signage:

      • The drop off/pick up zone is easy to find and well sign posted.
    • Kerb Side:

      • Access from the kerb side is level and is not impeded by any steps, slopes or retail signage.
      • There is a kerb ramp for changes in level between the car park and footpath.
    • Fixed ramps to the main entrance:

      • There is an internal ramp between each level of the car park and smaller access ramps on several entrances to the building. All ramps have rails to provide assistance and visual guidance. Ramps are well within gradient specifications and are easy to manoeuver over. The ramps in the multi storey carpark provide an alternative to lift access.
      • Ramps have a handrail.
    • The identified accessible route to the site:

      • The accessible route to the site is clearly identified with ground painting and tactile indicators. External access is via several large multi-laned car park areas or the covered car park. There are clear wide accessible routes but care does need to be taken in the multi-laned car park at peak times.
      • The accessible route to the site has a minimum width of 1200mm.
      • There are ground tactile indicators installed to help navigate to the main entrance.
    • The main entrance into the site:

      • The main entrance can be accessed from several routes, and is via a large covered vestibule. There is seating outside the main entrance with a wide pedestrian zone.
    • Main entrance signage:

      • The main entrance signage is clearly visible to the access customer and the entrance and exit routes are clearly defined.
    • Main entrance doorways (this includes gates and turnstiles)

      • All entrances to Bayfair are clearly marked and fully accessible with automatic doors. The main entrance has automatic doors and push doors as an alternative. Natural lighting is used with a large glass entranceway plus suitable lighting in all other areas.
      • The entrance door swing allows for a 1200mm minimum clear space.
  • Getting around within the site:

    • Customer Service:

      • " All customer service teams are trained and willing to assist with queries. One team member is always available, and two team members in peak times and the middle of the day. Team members are able to leave the customer service desk if required, and have back up support from the management team to facilitate this. " The Bayfair team have attended regular accessibility awareness training sessions, have implemented Sign of the Day programmes and, during the process of upgrading to Platinum, all team members have identified a knowledge of access needs and deeper awareness of the access customer.
      • There are staff available to help with any access enquiries.
      • All support animals are welcomed on premises (e.g. guide, hearing or mobility dogs etc).
    • Communicating Accessibly:

      • There is large print information available.
    • The identified accessible route within the site:

      • The layout of the space within Bayfair has no designated accessible space as the area is well lit, spacious and wide. Tenancies within the building have set limits and conditions on signage and floor stands outside their shops so they do not intrude into the open space. There is a food court with a set table area which can become busy and congested, spilling out into access areas, and it is suggested that this area is carefully negotiated in peak times and during seasonal and school holidays.
      • The accessible route within the site has a minimum width of 1200mm.
      • Any permanently fixed objects are detectable by a person using a cane.
      • You can access all facilities and services within from this accessible route.
      • Lighting levels on this accessible route offer good visibility and viewing.
      • The layout suggests a welcoming physical environment (e.g. mobile floor stands provide unimpeded travel, or outdoor environment surfaces are well maintained).
    • Signage within the site:

      • Large ceiling-mounted boards clearly identify accessible features of the area, and directions to different stores, customer service area and exits.
    • Sensory options:

      • The open area has music and general noise which is within comfortable levels. Individual retailers have the ability to maintain their own sensory levels, and this is set to their expected customer base and is not controlled by the Bayfair team. The nature of the open area does create background echo at times. The overall colour scheme is very light and the area has natural lighting which will change due to outside conditions, and although Bayfair have done all to ensure a comfortable sensory experience the access customer may wish to consider measures to ensure their comfort if bright light is an issue.
    • Surfaces:

      • The surfaces in Bayfair are tiled, with an alternative colour line of tiles identifying access routes to rest areas and entrances. There is a mix of natural and artificial lighting. The overall colour scheme is very light so the access customer may wish to consider measures to ensure their comfort if bright light is an issue with their senses/vision.
      • The floor surface covering is plain and clear.
      • Tactile indicators are installed on accessible route
    • Lifts:

      • The Bayfair complex is all on one level, however there is a lift to access the carpark. This lift is accessible and adjacent to the doors to the carpark. Recent changes have include audible position indicators, and tactile and braille identification on every level. There is also a lift in the Farmers site, however this is part of their tenancy and not covered under this assessment. The lift is accessible but is at the back of the store and can be difficult to locate for the access customer.
      • All controls (i.e. landing controls, alarm and emergency telephone) are located within a reachable range.
      • There are raised tactile numbers on each landing.
    • Stairs or Steps:

      • There are two sets of steps within the Bayfair complex. One set is an external access to the Farmers site from the level two car park. This has suitable rails with colour contrast and nosing on stair risers. However, as it an external access it be affected by weather conditions. The other stairs are in the covered carpark as an alternative/emergency access way between floors. These are via smoke stop doors and have good railings on both sides to assist access.
      • There is a handrail located on at least one or both sides of the stairs.
    • Accessible Reception/ Counter / Ticket Sales

      • The Customer Service area is clearly sign posted, accessible and close to the carpark entrance. It is occupied by two team members with a backup team member available from the Bayfair office if required. All team members are fully trained to assist all customers.
      • There is a counter located on the accessible route.
      • The counter is accessible and has a clear space of 1200mm x 1200mm in front.
      • There is at least one seat (with an armrest on at least one side and a usable seat height) available to use while waiting.
      • There is a private room or quieter area available to use for communication or personal requirements.
      • There is a telephone available for the access customer to use.
    • Accessible Toilets:

      • Bayfair has two separate toilet blocks. In each section there are options available to the access customer. The options are: One accessible/parent toilet in each single sex bathroom area and a single individual all-gender bathroom. Recent alterations include both all-gender bathroom's push button access system. " There is a family room with a separate bathroom with combined adult and child toilet facilities, two booths with privacy curtains for nursing mothers, a play area for children, two change benches, high chair and a kitchenette with sink and a microwave. There are two accessible toilet areas, one adjacent to the food court and the other adjacent to the Centre Management office.
      • There are two accessible toilet areas, one adjacent to the food court and the other adjacent to the Centre Managemnet office
      • All gender accessible toilets are in a self-contained compartment with full privacy.
      • Accessible toilets are distributed evenly throughout multi storey buildings.
      • The toilet seat lid can act as a back rest.
      • The toilet pan provides a stable base to transfer from.
      • The accessible toilet is a minimum of 1600mm wide x 1900mm long.
    • Designated Accessible Areas:

      • All areas of Bayfair are easy to move around. There are many seats and benches around the complex, and seating is available at the food court. There are couches in a quieter area close to the Centre Management and Farm Street entrance. Bayfair provides an area for support animals, which is a great addition.
      • There is a grassed area for support animals (e.g. guide, hearing or mobility dogs).
      • There is an ATM located on the accessible route.
  • Getting out safely:

      • Bayfair has a robust evacuation plan, with evacuation exercises on a regular basis. If evacuation of the site is required, the site is zoned off with each area assigned a Bayfair management team member and a retail team member who will facilitate the evacuation. Bayfair management has purchased an evacuation chair to assist the team during an emergency.
      • The emergency exits are accessible and hazard free.
      • All fire/smoke doors can stay open automatically during an emergency.
      • There are visual fire alerting devices.
      • There are audible fire alerting devices.
      • Assembly areas (e.g. evacuation point) are on the accessible route.

Hearing

Platinum

These are the features that the business provides to create a positive accessible experience for customers or visitors who are Deaf or have a hearing impairment.

  • Getting ready to go:

    • The website:

      • www.bayfair.co.nz
      • Information on the accessible facilities is also outlined on this organisation's website.
      • Bayfair has completed a large number of changes to the website to ensure customers needs are met. Bayfairs accessibility features are clearly identified and are available in large print, are screenreader compatible, and includes New Zealand Sign Language translations.
    • Brochures:

      • The main brochure is easy to read, well laid out and clearly identifies the features and services available. It lists all retail outlets and a detailed map shows all the facilities available. A large print version is now available either to be picked up at reception or as a readable or printable copy online.
      • There are large exterior signs and billboards at the entry/exit points and on the outside walls identifying the site and informing of features and specials. These alternative marketing formats are changed regularly to provide regular information.
  • Arriving and Getting In:

    • Bus Stop:

      • The bus stop services several bus routes. There are two bench seats under cover, and the main entrance to Bayfair is within 20 metres and could be used as shelter.
      • The bus stop is locaded on Maunganui Road (inside the Bayfair carpark area).
      • The bus stop number is 7.
      • The city bus routes are 2, 30, 33, 36. In addition, the regional bus routes are Twin City Express (Rotorua), Eastern Bay 143 (Te Puke and Whakatane) and Bay Hopper (Matapihi).
      • There is seating and shelter at the bus stop.
    • Car parking:

      • There are over 1600 car parks in the Bayfair complex. There are accessible and parent car parks adjacent to all entrances both in the parking building and the outdoor car park.
    • Drop off/pick up zone:

      • Bayfair recently developed a drop off area at the main entrance which is easily identified and accessed. The complex has also identified positions for more "drop off" areas in future plans.
      • The drop off/pick up zone is located within 200 metres of the organisation's entrance.
      • There is no shelter over the drop off/pick up zone.
      • There is a kerb curb cut to the pavement or the environment is level.
    • Drop off/pick up zone signage:

      • The drop off/pick up zone is easy to find and well sign posted.
    • Kerb Side:

      • Access from the kerb side is level and is not impeded by any steps, slopes or retail signage.
    • Fixed ramps to the main entrance:

      • There is an internal ramp between each level of the car park and smaller access ramps on several entrances to the building. All ramps have rails to provide assistance and visual guidance. Ramps are well within gradient specifications and are easy to manoeuver over. The ramps in the multi storey carpark provide an alternative to lift access.
      • Ramps have a handrail.
    • The identified accessible route to the site:

      • The accessible route to the site is clearly identified with ground painting and tactile indicators. External access is via several large multi-laned car park areas or the covered car park. There are clear wide accessible routes but care does need to be taken in the multi-laned car park at peak times.
    • The main entrance into the site:

      • The main entrance can be accessed from several routes, and is via a large covered vestibule. There is seating outside the main entrance with a wide pedestrian zone.
    • Main entrance signage:

      • The main entrance signage is clearly visible to the access customer and the entrance and exit routes are clearly defined.
    • Main entrance doorways (this includes gates and turnstiles)

      • All entrances to Bayfair are clearly marked and fully accessible with automatic doors. The main entrance has automatic doors and push doors as an alternative. Natural lighting is used with a large glass entranceway plus suitable lighting in all other areas.
  • Getting around within the site:

    • Customer Service:

      • " All customer service teams are trained and willing to assist with queries. One team member is always available, and two team members in peak times and the middle of the day. Team members are able to leave the customer service desk if required, and have back up support from the management team to facilitate this. " The Bayfair team have attended regular accessibility awareness training sessions, have implemented Sign of the Day programmes and, during the process of upgrading to Platinum, all team members have identified a knowledge of access needs and deeper awareness of the access customer.
      • There are staff available to help with any access enquiries.
      • All support animals are welcomed on premises (e.g. guide, hearing or mobility dogs etc).
    • Communicating Accessibly:

      • Information can be sent out via email.
    • The identified accessible route within the site:

      • The layout of the space within Bayfair has no designated accessible space as the area is well lit, spacious and wide. Tenancies within the building have set limits and conditions on signage and floor stands outside their shops so they do not intrude into the open space. There is a food court with a set table area which can become busy and congested, spilling out into access areas, and it is suggested that this area is carefully negotiated in peak times and during seasonal and school holidays.
      • The accessible route within the site has a minimum width of 1200mm.
      • You can access all facilities and services within from this accessible route.
      • Lighting levels on this accessible route offer good visibility and viewing.
      • The layout suggests a welcoming physical environment (e.g. mobile floor stands provide unimpeded travel, or outdoor environment surfaces are well maintained).
    • Signage within the site:

      • Large ceiling-mounted boards clearly identify accessible features of the area, and directions to different stores, customer service area and exits.
    • Sensory options:

      • The open area has music and general noise which is within comfortable levels. Individual retailers have the ability to maintain their own sensory levels, and this is set to their expected customer base and is not controlled by the Bayfair team. The nature of the open area does create background echo at times. The overall colour scheme is very light and the area has natural lighting which will change due to outside conditions, and although Bayfair have done all to ensure a comfortable sensory experience the access customer may wish to consider measures to ensure their comfort if bright light is an issue.
      • The environment is prone to an echo.
    • Surfaces:

      • The surfaces in Bayfair are tiled, with an alternative colour line of tiles identifying access routes to rest areas and entrances. There is a mix of natural and artificial lighting. The overall colour scheme is very light so the access customer may wish to consider measures to ensure their comfort if bright light is an issue with their senses/vision.
    • Lifts:

      • The Bayfair complex is all on one level, however there is a lift to access the carpark. This lift is accessible and adjacent to the doors to the carpark. Recent changes have include audible position indicators, and tactile and braille identification on every level. There is also a lift in the Farmers site, however this is part of their tenancy and not covered under this assessment. The lift is accessible but is at the back of the store and can be difficult to locate for the access customer.
      • All controls (i.e. landing controls, alarm and emergency telephone) are located within a reachable range.
    • Stairs or Steps:

      • There are two sets of steps within the Bayfair complex. One set is an external access to the Farmers site from the level two car park. This has suitable rails with colour contrast and nosing on stair risers. However, as it an external access it be affected by weather conditions. The other stairs are in the covered carpark as an alternative/emergency access way between floors. These are via smoke stop doors and have good railings on both sides to assist access.
      • There is a handrail located on at least one or both sides of the stairs.
    • Accessible Reception/ Counter / Ticket Sales

      • The Customer Service area is clearly sign posted, accessible and close to the carpark entrance. It is occupied by two team members with a backup team member available from the Bayfair office if required. All team members are fully trained to assist all customers.
      • There is a counter located on the accessible route.
      • The counter is accessible and has a clear space of 1200mm x 1200mm in front.
      • There is at least one seat (with an armrest on at least one side and a usable seat height) available to use while waiting.
      • There is a private room or quieter area available to use for communication or personal requirements.
      • There is a telephone available for the access customer to use.
    • Accessible Toilets:

      • Bayfair has two separate toilet blocks. In each section there are options available to the access customer. The options are: One accessible/parent toilet in each single sex bathroom area and a single individual all-gender bathroom. Recent alterations include both all-gender bathroom's push button access system. " There is a family room with a separate bathroom with combined adult and child toilet facilities, two booths with privacy curtains for nursing mothers, a play area for children, two change benches, high chair and a kitchenette with sink and a microwave. There are two accessible toilet areas, one adjacent to the food court and the other adjacent to the Centre Management office.
      • There are two accessible toilet areas, one adjacent to the food court and the other adjacent to the Centre Managemnet office
      • All gender accessible toilets are in a self-contained compartment with full privacy.
      • Accessible toilets are distributed evenly throughout multi storey buildings.
      • The toilet seat lid can act as a back rest.
      • The toilet pan provides a stable base to transfer from.
      • The accessible toilet is a minimum of 1600mm wide x 1900mm long.
    • Designated Accessible Areas:

      • All areas of Bayfair are easy to move around. There are many seats and benches around the complex, and seating is available at the food court. There are couches in a quieter area close to the Centre Management and Farm Street entrance. Bayfair provides an area for support animals, which is a great addition.
      • There is a grassed area for support animals (e.g. guide, hearing or mobility dogs).
      • There is an ATM located on the accessible route.
  • Getting out safely:

      • Bayfair has a robust evacuation plan, with evacuation exercises on a regular basis. If evacuation of the site is required, the site is zoned off with each area assigned a Bayfair management team member and a retail team member who will facilitate the evacuation. Bayfair management has purchased an evacuation chair to assist the team during an emergency.
      • The emergency exits are accessible and hazard free.
      • All fire/smoke doors can stay open automatically during an emergency.
      • There are audible fire alerting devices.
      • Assembly areas (e.g. evacuation point) are on the accessible route.

Mobility

Platinum

These are the features that the business provides to create a positive accessible experience for customers or visitors with a mobility impairment.

  • Getting ready to go:

    • The website:

      • www.bayfair.co.nz
      • Information on the accessible facilities is also outlined on this organisation's website.
      • Bayfair has completed a large number of changes to the website to ensure customers needs are met. Bayfairs accessibility features are clearly identified and are available in large print, are screenreader compatible, and includes New Zealand Sign Language translations.
    • Brochures:

      • The main brochure is easy to read, well laid out and clearly identifies the features and services available. It lists all retail outlets and a detailed map shows all the facilities available. A large print version is now available either to be picked up at reception or as a readable or printable copy online.
      • There are large exterior signs and billboards at the entry/exit points and on the outside walls identifying the site and informing of features and specials. These alternative marketing formats are changed regularly to provide regular information.
  • Arriving and Getting In:

    • Bus Stop:

      • The bus stop services several bus routes. There are two bench seats under cover, and the main entrance to Bayfair is within 20 metres and could be used as shelter.
      • The bus stop is locaded on Maunganui Road (inside the Bayfair carpark area).
      • The bus stop number is 7.
      • The city bus routes are 2, 30, 33, 36. In addition, the regional bus routes are Twin City Express (Rotorua), Eastern Bay 143 (Te Puke and Whakatane) and Bay Hopper (Matapihi).
      • There is seating and shelter at the bus stop.
    • Car parking:

      • There are over 1600 car parks in the Bayfair complex. There are accessible and parent car parks adjacent to all entrances both in the parking building and the outdoor car park.
      • There is accessible car parking.
      • Accessible car parking is located on levels 1, 2 and 3.
      • There is shelter over the accessible car parking.
    • Drop off/pick up zone:

      • Bayfair recently developed a drop off area at the main entrance which is easily identified and accessed. The complex has also identified positions for more "drop off" areas in future plans.
      • The drop off/pick up zone is located within 200 metres of the organisation's entrance.
      • There is no shelter over the drop off/pick up zone.
      • There is a kerb curb cut to the pavement or the environment is level.
    • Drop off/pick up zone signage:

      • The drop off/pick up zone is easy to find and well sign posted.
    • Kerb Side:

      • Access from the kerb side is level and is not impeded by any steps, slopes or retail signage.
      • There is a kerb ramp for changes in level between the car park and footpath.
    • Fixed ramps to the main entrance:

      • There is an internal ramp between each level of the car park and smaller access ramps on several entrances to the building. All ramps have rails to provide assistance and visual guidance. Ramps are well within gradient specifications and are easy to manoeuver over. The ramps in the multi storey carpark provide an alternative to lift access.
      • Ramps have a handrail.
    • The identified accessible route to the site:

      • The accessible route to the site is clearly identified with ground painting and tactile indicators. External access is via several large multi-laned car park areas or the covered car park. There are clear wide accessible routes but care does need to be taken in the multi-laned car park at peak times.
      • The accessible route to the site has a minimum width of 1200mm.
    • The main entrance into the site:

      • The main entrance can be accessed from several routes, and is via a large covered vestibule. There is seating outside the main entrance with a wide pedestrian zone.
    • Main entrance signage:

      • The main entrance signage is clearly visible to the access customer and the entrance and exit routes are clearly defined.
    • Main entrance doorways (this includes gates and turnstiles)

      • All entrances to Bayfair are clearly marked and fully accessible with automatic doors. The main entrance has automatic doors and push doors as an alternative. Natural lighting is used with a large glass entranceway plus suitable lighting in all other areas.
      • The entrance door swing allows for a 1200mm minimum clear space.
  • Getting around within the site:

    • Customer Service:

      • " All customer service teams are trained and willing to assist with queries. One team member is always available, and two team members in peak times and the middle of the day. Team members are able to leave the customer service desk if required, and have back up support from the management team to facilitate this. " The Bayfair team have attended regular accessibility awareness training sessions, have implemented Sign of the Day programmes and, during the process of upgrading to Platinum, all team members have identified a knowledge of access needs and deeper awareness of the access customer.
      • There are staff available to help with any access enquiries.
      • There are wheelchairs available.
      • These are seven manual wheelchairs
      • There are scooters available.
      • These are two mobile scooters with baskets
      • There are carts/shopping trolleys designed for children that are available for hire from the customer service desk
      • All support animals are welcomed on premises (e.g. guide, hearing or mobility dogs etc).
    • The identified accessible route within the site:

      • The layout of the space within Bayfair has no designated accessible space as the area is well lit, spacious and wide. Tenancies within the building have set limits and conditions on signage and floor stands outside their shops so they do not intrude into the open space. There is a food court with a set table area which can become busy and congested, spilling out into access areas, and it is suggested that this area is carefully negotiated in peak times and during seasonal and school holidays.
      • The accessible route within the site has a minimum width of 1200mm.
      • You can access all facilities and services within from this accessible route.
      • Lighting levels on this accessible route offer good visibility and viewing.
      • The layout suggests a welcoming physical environment (e.g. mobile floor stands provide unimpeded travel, or outdoor environment surfaces are well maintained).
    • Signage within the site:

      • Large ceiling-mounted boards clearly identify accessible features of the area, and directions to different stores, customer service area and exits.
    • Sensory options:

      • The open area has music and general noise which is within comfortable levels. Individual retailers have the ability to maintain their own sensory levels, and this is set to their expected customer base and is not controlled by the Bayfair team. The nature of the open area does create background echo at times. The overall colour scheme is very light and the area has natural lighting which will change due to outside conditions, and although Bayfair have done all to ensure a comfortable sensory experience the access customer may wish to consider measures to ensure their comfort if bright light is an issue.
    • Surfaces:

      • The surfaces in Bayfair are tiled, with an alternative colour line of tiles identifying access routes to rest areas and entrances. There is a mix of natural and artificial lighting. The overall colour scheme is very light so the access customer may wish to consider measures to ensure their comfort if bright light is an issue with their senses/vision.
    • Lifts:

      • The Bayfair complex is all on one level, however there is a lift to access the carpark. This lift is accessible and adjacent to the doors to the carpark. Recent changes have include audible position indicators, and tactile and braille identification on every level. There is also a lift in the Farmers site, however this is part of their tenancy and not covered under this assessment. The lift is accessible but is at the back of the store and can be difficult to locate for the access customer.
      • All controls (i.e. landing controls, alarm and emergency telephone) are located within a reachable range.
    • Stairs or Steps:

      • There are two sets of steps within the Bayfair complex. One set is an external access to the Farmers site from the level two car park. This has suitable rails with colour contrast and nosing on stair risers. However, as it an external access it be affected by weather conditions. The other stairs are in the covered carpark as an alternative/emergency access way between floors. These are via smoke stop doors and have good railings on both sides to assist access.
      • There is a handrail located on at least one or both sides of the stairs.
    • Accessible Reception/ Counter / Ticket Sales

      • The Customer Service area is clearly sign posted, accessible and close to the carpark entrance. It is occupied by two team members with a backup team member available from the Bayfair office if required. All team members are fully trained to assist all customers.
      • There is a counter located on the accessible route.
      • The counter is accessible and has a clear space of 1200mm x 1200mm in front.
      • There is at least one access space at the service or reception counter.
      • There is at least one seat (with an armrest on at least one side and a usable seat height) available to use while waiting.
      • There is a private room or quieter area available to use for communication or personal requirements.
      • There is a telephone available for the access customer to use.
    • Accessible Toilets:

      • Bayfair has two separate toilet blocks. In each section there are options available to the access customer. The options are: One accessible/parent toilet in each single sex bathroom area and a single individual all-gender bathroom. Recent alterations include both all-gender bathroom's push button access system. " There is a family room with a separate bathroom with combined adult and child toilet facilities, two booths with privacy curtains for nursing mothers, a play area for children, two change benches, high chair and a kitchenette with sink and a microwave. There are two accessible toilet areas, one adjacent to the food court and the other adjacent to the Centre Management office.
      • There are two accessible toilet areas, one adjacent to the food court and the other adjacent to the Centre Managemnet office
      • All gender accessible toilets are in a self-contained compartment with full privacy.
      • Accessible toilets are distributed evenly throughout multi storey buildings.
      • The toilet seat lid can act as a back rest.
      • The toilet pan provides a stable base to transfer from.
      • The accessible toilet is a minimum of 1600mm wide x 1900mm long.
      • The washbasin is reachable from the toilet seat.
    • Designated Accessible Areas:

      • All areas of Bayfair are easy to move around. There are many seats and benches around the complex, and seating is available at the food court. There are couches in a quieter area close to the Centre Management and Farm Street entrance. Bayfair provides an area for support animals, which is a great addition.
      • There is a grassed area for support animals (e.g. guide, hearing or mobility dogs).
      • There is an ATM located on the accessible route.
  • Getting out safely:

      • Bayfair has a robust evacuation plan, with evacuation exercises on a regular basis. If evacuation of the site is required, the site is zoned off with each area assigned a Bayfair management team member and a retail team member who will facilitate the evacuation. Bayfair management has purchased an evacuation chair to assist the team during an emergency.
      • The emergency exits are accessible and hazard free.
      • All fire/smoke doors can stay open automatically during an emergency.
      • There are audible fire alerting devices.
      • Assembly areas (e.g. evacuation point) are on the accessible route.

Parents

Platinum

These are the features that the business provides to create a positive accessible experience for customers or visitors with young children.

  • Getting ready to go:

    • The website:

      • www.bayfair.co.nz
      • Information on the accessible facilities is also outlined on this organisation's website.
      • Bayfair has completed a large number of changes to the website to ensure customers needs are met. Bayfairs accessibility features are clearly identified and are available in large print, are screenreader compatible, and includes New Zealand Sign Language translations.
    • Brochures:

      • The main brochure is easy to read, well laid out and clearly identifies the features and services available. It lists all retail outlets and a detailed map shows all the facilities available. A large print version is now available either to be picked up at reception or as a readable or printable copy online.
      • There are large exterior signs and billboards at the entry/exit points and on the outside walls identifying the site and informing of features and specials. These alternative marketing formats are changed regularly to provide regular information.
  • Arriving and Getting In:

    • Bus Stop:

      • The bus stop services several bus routes. There are two bench seats under cover, and the main entrance to Bayfair is within 20 metres and could be used as shelter.
      • The bus stop is locaded on Maunganui Road (inside the Bayfair carpark area).
      • The bus stop number is 7.
      • The city bus routes are 2, 30, 33, 36. In addition, the regional bus routes are Twin City Express (Rotorua), Eastern Bay 143 (Te Puke and Whakatane) and Bay Hopper (Matapihi).
      • There is seating and shelter at the bus stop.
    • Car parking:

      • There are over 1600 car parks in the Bayfair complex. There are accessible and parent car parks adjacent to all entrances both in the parking building and the outdoor car park.
      • There is a dedicated parent car park.
    • Drop off/pick up zone:

      • Bayfair recently developed a drop off area at the main entrance which is easily identified and accessed. The complex has also identified positions for more "drop off" areas in future plans.
      • The drop off/pick up zone is located within 200 metres of the organisation's entrance.
      • There is no shelter over the drop off/pick up zone.
      • There is a kerb curb cut to the pavement or the environment is level.
    • Drop off/pick up zone signage:

      • The drop off/pick up zone is easy to find and well sign posted.
    • Kerb Side:

      • Access from the kerb side is level and is not impeded by any steps, slopes or retail signage.
      • There is a kerb ramp for changes in level between the car park and footpath.
    • Fixed ramps to the main entrance:

      • There is an internal ramp between each level of the car park and smaller access ramps on several entrances to the building. All ramps have rails to provide assistance and visual guidance. Ramps are well within gradient specifications and are easy to manoeuver over. The ramps in the multi storey carpark provide an alternative to lift access.
      • Ramps have a handrail.
    • The identified accessible route to the site:

      • The accessible route to the site is clearly identified with ground painting and tactile indicators. External access is via several large multi-laned car park areas or the covered car park. There are clear wide accessible routes but care does need to be taken in the multi-laned car park at peak times.
    • The main entrance into the site:

      • The main entrance can be accessed from several routes, and is via a large covered vestibule. There is seating outside the main entrance with a wide pedestrian zone.
    • Main entrance signage:

      • The main entrance signage is clearly visible to the access customer and the entrance and exit routes are clearly defined.
    • Main entrance doorways (this includes gates and turnstiles)

      • All entrances to Bayfair are clearly marked and fully accessible with automatic doors. The main entrance has automatic doors and push doors as an alternative. Natural lighting is used with a large glass entranceway plus suitable lighting in all other areas.
      • The entrance door swing allows for a 1200mm minimum clear space.
  • Getting around within the site:

    • Customer Service:

      • " All customer service teams are trained and willing to assist with queries. One team member is always available, and two team members in peak times and the middle of the day. Team members are able to leave the customer service desk if required, and have back up support from the management team to facilitate this. " The Bayfair team have attended regular accessibility awareness training sessions, have implemented Sign of the Day programmes and, during the process of upgrading to Platinum, all team members have identified a knowledge of access needs and deeper awareness of the access customer.
      • There are staff available to help with any access enquiries.
      • There are wheelchairs available.
      • These are seven manual wheelchairs
      • There are scooters available.
      • These are two mobile scooters with baskets
      • There are carts/shopping trolleys designed for children that are available for hire from the customer service desk
      • All support animals are welcomed on premises (e.g. guide, hearing or mobility dogs etc).
    • The identified accessible route within the site:

      • The layout of the space within Bayfair has no designated accessible space as the area is well lit, spacious and wide. Tenancies within the building have set limits and conditions on signage and floor stands outside their shops so they do not intrude into the open space. There is a food court with a set table area which can become busy and congested, spilling out into access areas, and it is suggested that this area is carefully negotiated in peak times and during seasonal and school holidays.
      • The accessible route within the site has a minimum width of 1200mm.
      • You can access all facilities and services within from this accessible route.
      • Lighting levels on this accessible route offer good visibility and viewing.
      • The layout suggests a welcoming physical environment (e.g. mobile floor stands provide unimpeded travel, or outdoor environment surfaces are well maintained).
    • Signage within the site:

      • Large ceiling-mounted boards clearly identify accessible features of the area, and directions to different stores, customer service area and exits.
    • Sensory options:

      • The open area has music and general noise which is within comfortable levels. Individual retailers have the ability to maintain their own sensory levels, and this is set to their expected customer base and is not controlled by the Bayfair team. The nature of the open area does create background echo at times. The overall colour scheme is very light and the area has natural lighting which will change due to outside conditions, and although Bayfair have done all to ensure a comfortable sensory experience the access customer may wish to consider measures to ensure their comfort if bright light is an issue.
    • Surfaces:

      • The surfaces in Bayfair are tiled, with an alternative colour line of tiles identifying access routes to rest areas and entrances. There is a mix of natural and artificial lighting. The overall colour scheme is very light so the access customer may wish to consider measures to ensure their comfort if bright light is an issue with their senses/vision.
    • Lifts:

      • The Bayfair complex is all on one level, however there is a lift to access the carpark. This lift is accessible and adjacent to the doors to the carpark. Recent changes have include audible position indicators, and tactile and braille identification on every level. There is also a lift in the Farmers site, however this is part of their tenancy and not covered under this assessment. The lift is accessible but is at the back of the store and can be difficult to locate for the access customer.
      • All controls (i.e. landing controls, alarm and emergency telephone) are located within a reachable range.
    • Stairs or Steps:

      • There are two sets of steps within the Bayfair complex. One set is an external access to the Farmers site from the level two car park. This has suitable rails with colour contrast and nosing on stair risers. However, as it an external access it be affected by weather conditions. The other stairs are in the covered carpark as an alternative/emergency access way between floors. These are via smoke stop doors and have good railings on both sides to assist access.
      • There is a handrail located on at least one or both sides of the stairs.
    • Accessible Reception/ Counter / Ticket Sales

      • The Customer Service area is clearly sign posted, accessible and close to the carpark entrance. It is occupied by two team members with a backup team member available from the Bayfair office if required. All team members are fully trained to assist all customers.
      • There is a counter located on the accessible route.
      • The counter is accessible and has a clear space of 1200mm x 1200mm in front.
      • There is at least one access space at the service or reception counter.
      • There is at least one seat (with an armrest on at least one side and a usable seat height) available to use while waiting.
      • There is a private room or quieter area available to use for communication or personal requirements.
      • There is a telephone available for the access customer to use.
    • Accessible Toilets:

      • Bayfair has two separate toilet blocks. In each section there are options available to the access customer. The options are: One accessible/parent toilet in each single sex bathroom area and a single individual all-gender bathroom. Recent alterations include both all-gender bathroom's push button access system. " There is a family room with a separate bathroom with combined adult and child toilet facilities, two booths with privacy curtains for nursing mothers, a play area for children, two change benches, high chair and a kitchenette with sink and a microwave. There are two accessible toilet areas, one adjacent to the food court and the other adjacent to the Centre Management office.
      • There are two accessible toilet areas, one adjacent to the food court and the other adjacent to the Centre Managemnet office
      • All gender accessible toilets are in a self-contained compartment with full privacy.
      • There is a baby change station or separate parent room available.
      • Accessible toilets are distributed evenly throughout multi storey buildings.
      • The toilet seat lid can act as a back rest.
      • The toilet pan provides a stable base to transfer from.
      • The accessible toilet is a minimum of 1600mm wide x 1900mm long.
    • Designated Accessible Areas:

      • All areas of Bayfair are easy to move around. There are many seats and benches around the complex, and seating is available at the food court. There are couches in a quieter area close to the Centre Management and Farm Street entrance. Bayfair provides an area for support animals, which is a great addition.
      • There is a grassed area for support animals (e.g. guide, hearing or mobility dogs).
      • There is an ATM located on the accessible route.
  • Getting out safely:

      • Bayfair has a robust evacuation plan, with evacuation exercises on a regular basis. If evacuation of the site is required, the site is zoned off with each area assigned a Bayfair management team member and a retail team member who will facilitate the evacuation. Bayfair management has purchased an evacuation chair to assist the team during an emergency.
      • The emergency exits are accessible and hazard free.
      • All fire/smoke doors can stay open automatically during an emergency.
      • There are audible fire alerting devices.
      • Assembly areas (e.g. evacuation point) are on the accessible route.

Learning & Intellectual

Platinum

These are the features that the business provides to create a positive accessible experience for customers or visitors with a learning or intellectual impairment.

  • Getting ready to go:

    • The website:

      • www.bayfair.co.nz
      • Information on the accessible facilities is also outlined on this organisation's website.
      • Bayfair has completed a large number of changes to the website to ensure customers needs are met. Bayfairs accessibility features are clearly identified and are available in large print, are screenreader compatible, and includes New Zealand Sign Language translations.
    • Brochures:

      • The main brochure is easy to read, well laid out and clearly identifies the features and services available. It lists all retail outlets and a detailed map shows all the facilities available. A large print version is now available either to be picked up at reception or as a readable or printable copy online.
      • A large print brochure is available upon request.
      • There are large exterior signs and billboards at the entry/exit points and on the outside walls identifying the site and informing of features and specials. These alternative marketing formats are changed regularly to provide regular information.
  • Arriving and Getting In:

    • Bus Stop:

      • The bus stop services several bus routes. There are two bench seats under cover, and the main entrance to Bayfair is within 20 metres and could be used as shelter.
      • The bus stop is locaded on Maunganui Road (inside the Bayfair carpark area).
      • The bus stop number is 7.
      • The city bus routes are 2, 30, 33, 36. In addition, the regional bus routes are Twin City Express (Rotorua), Eastern Bay 143 (Te Puke and Whakatane) and Bay Hopper (Matapihi).
      • There is seating and shelter at the bus stop.
    • Car parking:

      • There are over 1600 car parks in the Bayfair complex. There are accessible and parent car parks adjacent to all entrances both in the parking building and the outdoor car park.
    • Drop off/pick up zone:

      • Bayfair recently developed a drop off area at the main entrance which is easily identified and accessed. The complex has also identified positions for more "drop off" areas in future plans.
      • The drop off/pick up zone is located within 200 metres of the organisation's entrance.
      • There is no shelter over the drop off/pick up zone.
      • There is a kerb curb cut to the pavement or the environment is level.
    • Drop off/pick up zone signage:

      • The drop off/pick up zone is easy to find and well sign posted.
    • Kerb Side:

      • Access from the kerb side is level and is not impeded by any steps, slopes or retail signage.
      • There is a kerb ramp for changes in level between the car park and footpath.
    • Fixed ramps to the main entrance:

      • There is an internal ramp between each level of the car park and smaller access ramps on several entrances to the building. All ramps have rails to provide assistance and visual guidance. Ramps are well within gradient specifications and are easy to manoeuver over. The ramps in the multi storey carpark provide an alternative to lift access.
      • Ramps have a handrail.
    • The identified accessible route to the site:

      • The accessible route to the site is clearly identified with ground painting and tactile indicators. External access is via several large multi-laned car park areas or the covered car park. There are clear wide accessible routes but care does need to be taken in the multi-laned car park at peak times.
      • The accessible route to the site has a minimum width of 1200mm.
    • The main entrance into the site:

      • The main entrance can be accessed from several routes, and is via a large covered vestibule. There is seating outside the main entrance with a wide pedestrian zone.
    • Main entrance signage:

      • The main entrance signage is clearly visible to the access customer and the entrance and exit routes are clearly defined.
    • Main entrance doorways (this includes gates and turnstiles)

      • All entrances to Bayfair are clearly marked and fully accessible with automatic doors. The main entrance has automatic doors and push doors as an alternative. Natural lighting is used with a large glass entranceway plus suitable lighting in all other areas.
      • The entrance door swing allows for a 1200mm minimum clear space.
  • Getting around within the site:

    • Customer Service:

      • " All customer service teams are trained and willing to assist with queries. One team member is always available, and two team members in peak times and the middle of the day. Team members are able to leave the customer service desk if required, and have back up support from the management team to facilitate this. " The Bayfair team have attended regular accessibility awareness training sessions, have implemented Sign of the Day programmes and, during the process of upgrading to Platinum, all team members have identified a knowledge of access needs and deeper awareness of the access customer.
      • There are staff available to help with any access enquiries.
      • All support animals are welcomed on premises (e.g. guide, hearing or mobility dogs etc).
    • Communicating Accessibly:

      • There is large print information available.
    • The identified accessible route within the site:

      • The layout of the space within Bayfair has no designated accessible space as the area is well lit, spacious and wide. Tenancies within the building have set limits and conditions on signage and floor stands outside their shops so they do not intrude into the open space. There is a food court with a set table area which can become busy and congested, spilling out into access areas, and it is suggested that this area is carefully negotiated in peak times and during seasonal and school holidays.
      • The accessible route within the site has a minimum width of 1200mm.
      • You can access all facilities and services within from this accessible route.
      • Lighting levels on this accessible route offer good visibility and viewing.
      • The layout suggests a welcoming physical environment (e.g. mobile floor stands provide unimpeded travel, or outdoor environment surfaces are well maintained).
    • Signage within the site:

      • Large ceiling-mounted boards clearly identify accessible features of the area, and directions to different stores, customer service area and exits.
    • Sensory options:

      • The open area has music and general noise which is within comfortable levels. Individual retailers have the ability to maintain their own sensory levels, and this is set to their expected customer base and is not controlled by the Bayfair team. The nature of the open area does create background echo at times. The overall colour scheme is very light and the area has natural lighting which will change due to outside conditions, and although Bayfair have done all to ensure a comfortable sensory experience the access customer may wish to consider measures to ensure their comfort if bright light is an issue.
    • Surfaces:

      • The surfaces in Bayfair are tiled, with an alternative colour line of tiles identifying access routes to rest areas and entrances. There is a mix of natural and artificial lighting. The overall colour scheme is very light so the access customer may wish to consider measures to ensure their comfort if bright light is an issue with their senses/vision.
      • The floor surface covering is plain and clear.
    • Lifts:

      • The Bayfair complex is all on one level, however there is a lift to access the carpark. This lift is accessible and adjacent to the doors to the carpark. Recent changes have include audible position indicators, and tactile and braille identification on every level. There is also a lift in the Farmers site, however this is part of their tenancy and not covered under this assessment. The lift is accessible but is at the back of the store and can be difficult to locate for the access customer.
      • All controls (i.e. landing controls, alarm and emergency telephone) are located within a reachable range.
    • Stairs or Steps:

      • There are two sets of steps within the Bayfair complex. One set is an external access to the Farmers site from the level two car park. This has suitable rails with colour contrast and nosing on stair risers. However, as it an external access it be affected by weather conditions. The other stairs are in the covered carpark as an alternative/emergency access way between floors. These are via smoke stop doors and have good railings on both sides to assist access.
      • There is a handrail located on at least one or both sides of the stairs.
    • Accessible Reception/ Counter / Ticket Sales

      • The Customer Service area is clearly sign posted, accessible and close to the carpark entrance. It is occupied by two team members with a backup team member available from the Bayfair office if required. All team members are fully trained to assist all customers.
      • There is a counter located on the accessible route.
      • The counter is accessible and has a clear space of 1200mm x 1200mm in front.
      • There is at least one seat (with an armrest on at least one side and a usable seat height) available to use while waiting.
      • There is a private room or quieter area available to use for communication or personal requirements.
      • There is a telephone available for the access customer to use.
    • Accessible Toilets:

      • Bayfair has two separate toilet blocks. In each section there are options available to the access customer. The options are: One accessible/parent toilet in each single sex bathroom area and a single individual all-gender bathroom. Recent alterations include both all-gender bathroom's push button access system. " There is a family room with a separate bathroom with combined adult and child toilet facilities, two booths with privacy curtains for nursing mothers, a play area for children, two change benches, high chair and a kitchenette with sink and a microwave. There are two accessible toilet areas, one adjacent to the food court and the other adjacent to the Centre Management office.
      • There are two accessible toilet areas, one adjacent to the food court and the other adjacent to the Centre Managemnet office
      • All gender accessible toilets are in a self-contained compartment with full privacy.
      • Accessible toilets are distributed evenly throughout multi storey buildings.
      • The toilet seat lid can act as a back rest.
      • The toilet pan provides a stable base to transfer from.
      • The accessible toilet is a minimum of 1600mm wide x 1900mm long.
    • Designated Accessible Areas:

      • All areas of Bayfair are easy to move around. There are many seats and benches around the complex, and seating is available at the food court. There are couches in a quieter area close to the Centre Management and Farm Street entrance. Bayfair provides an area for support animals, which is a great addition.
      • There is a grassed area for support animals (e.g. guide, hearing or mobility dogs).
      • There is an ATM located on the accessible route.
  • Getting out safely:

      • Bayfair has a robust evacuation plan, with evacuation exercises on a regular basis. If evacuation of the site is required, the site is zoned off with each area assigned a Bayfair management team member and a retail team member who will facilitate the evacuation. Bayfair management has purchased an evacuation chair to assist the team during an emergency.
      • The emergency exits are accessible and hazard free.
      • All fire/smoke doors can stay open automatically during an emergency.
      • There are visual fire alerting devices.
      • There are audible fire alerting devices.
      • Assembly areas (e.g. evacuation point) are on the accessible route.