Breadcrumbs

Botany Town Centre

Contact Information

Botany Town Centre
588 Chapel Road, East Tamaki, Auckland 2013
-36.933760,174.912925
Phone: 09 272 3888
Fax: Not available
Email:
www.botanytowncentre.co.nz

Accessibility Report

Summary

Gold

Botany Town Centre is a large open plan centre in South East Auckland. The town centre has over 160 specialty stores. Its retailers range from electronics, to sporting goods, banks, to fashion stores and some of New Zealand's most popular cafe and restaurants. It has one of Auckland's largest Farmers department stores and a New World supermarket. The Botany Night Markets are on every Wednesday with 200 market stalls and 75 street food stalls. Botany Town Centre is a community hub for other services including the Botany Library and a variety of medical and health providers. Access to the complex from main transport routes is easy and the complex is open and inviting with wide corridors, seating areas, and food court. All areas are boldly sign posted both from the outdoor car parks and the car parking building. Access through the complex is unimpeded due to wide open space and well set-out retail spaces.

View the full accessibility report for Botany Town Centre.

Ratings by Access Group

The Be. Welcome Assessment rates the accessibility of the organisation in each of the following 5 access groups, as well as providing an overall rating:

Overall Rating
Gold 89%
Vision
Platinum 90%
Hearing
Gold 87%
Mobility
Gold 89%
Parents
Platinum 90%
Learning & Intellectual
Platinum 90%

Vision

Platinum

These are the features that the business provides to create a positive accessible experience for customers or visitors with a vision impairment.

  • Getting ready to go:

    • The website:

      • www.botanytowncentre.co.nz
      • Information on the accessible facilities is also outlined on this organisation's website.
      • Information on the accessible facilities is also outlined on this organisation's website. The website lists all the retail outlets, contact details, how to get there and trading times. There is information available on undercover, accessible and parents with prams parking.
    • Brochures:

      • The Centre Directory that is available at the visitor desk and on the website is easy to read, well laid out and clearly identifies the features and services available. It lists all retail outlets and a detailed map shows all the facilities available. There are large exterior signs and interactive electronic billboards at the entry/exit points identifying the site and informing of features and specials. These alternative marketing formats are changed regularly to provide regular information.
      • There are large exterior signs and interactive electronic billboards at the entry/exit points identifying the site and informing of features and specials. These alternative marketing formats are changed regularly to provide regular information.
  • Arriving and Getting In:

    • Bus Stop:

      • The bus stop services several bus routes. There are bench seats under cover. The AT kiosk beside the bus stop sells hop cards and answers questions on transport and destinations.
      • The bus stop is located in front of Nando's and ASB Bank on corner of Ti Rakau Drive and Te Irirangi Drive
      • The bus stop number is 6233
      • The bus routes that this bus stop is located on are 580, 545, 5656. 575. 353, 589, 500, 375, 501 plus school buses
      • There is seating and shelter at the bus stop.
    • Car parking:

      • There is accessible car parking.
      • Accessible car parks are on both level one and two
      • There is shelter over the accessible car parking.
    • Drop off/pick up zone:

      • The drop off/pick up zone is located within 200 metres of the organisation's entrance.
      • There is no shelter over the drop off/pick up zone.
      • There is a kerb curb cut to the pavement or the environment is level.
    • Drop off/pick up zone signage:

      • The drop off/pick up zone is easy to find and well sign posted.
    • Kerb Side:

      • Access from the kerb side is level and is not impeded by any steps, slopes or retail signage.
      • There is a kerb ramp for changes in level between the car park and footpath.
    • Fixed ramps to the main entrance:

      • There is an access ramp on the Chapel Road, level 1 entrance to the building, from The Pavilion to the Town Square and in front of Citta Design. All ramps have rails to provide assistance and visual guidance.
      • There are 2 fixed ramps along the accessible route
      • Ramps have a handrail.
    • The identified accessible route to the site:

      • The accessible route to the site is identified with tactile indicators. There are clear wide accessible routes. The start of the accessible route is identified on the Customer Directory.
      • The accessible route to the site has a minimum width of 1200mm.
      • There are ground tactile indicators installed to help navigate to the main entrance.
    • The main entrance into the site:

      • The main entrance is well sign posted and in front of the designated drop off/pick up zone.
    • Main entrance signage:

      • The entrance and exit routes are clearly defined.
    • Main entrance doorways (this includes gates and turnstiles)

      • All entrances to Botany Town Centre are clearly marked and fully accessible with automatic doors
      • The entrance door swing allows for a 1200mm minimum clear space.
      • Ramps exist for thresholds greater than 20mm.
  • Getting around within the site:

    • Customer Service:

      • There are staff available to help with any access enquiries.
      • All support animals are welcomed on premises (e.g. guide, hearing or mobility dogs etc).
    • Communicating Accessibly:

      • There is a loud speaker available to provide information.
    • Pricing Information:

      • Price tags have large print.
    • The identified accessible route within the site:

      • The accessible route has no obstructions between the accessible car parks to centre facilities.
      • The accessible route within the site has a minimum width of 1200mm.
      • Any permanently fixed objects are detectable by a person using a cane.
      • You can access all facilities and services within from this accessible route.
      • Lighting levels on this accessible route offer good visibility and viewing.
      • The layout suggests a welcoming physical environment (e.g. mobile floor stands provide unimpeded travel, or outdoor environment surfaces are well maintained).
    • Fixed ramps within:

      • There are 3 fixed ramps
      • Ramps have a handrail.
    • Signage within the site:

      • Large colour symbol signs clearly identify accessible features of the area. Bold signs throughout the centre give clear directions to different stores, customer service area and exits.
    • Sensory options:

      • The open area has music and general noise which is within comfortable levels.A listening system exists.
      • Braille or tactile methods are used to help indicate location.
    • Surfaces:

      • All car parks and centre facilities are stable and have firm surfaces. Tactile indicators are installed on accessible route throughout the centre.
      • The floor surface covering is plain and clear.
      • Tactile indicators are installed on accessible route
    • Lifts:

      • Botany Town Centre has two levels and all lifts are visible with tactile indicators.
      • All controls (i.e. landing controls, alarm and emergency telephone) are located within a reachable range.
      • There are raised tactile numbers on each landing.
    • Stairs or Steps:

      • There are four sets of stairs within the Botany Town Centre. These have good railings on both sides to assist access.
      • There is a handrail located on at least one or both sides of the stairs.
    • Accessible Reception/ Counter / Ticket Sales

      • The Customer Service area is clearly sign posted, accessible and close to the carpark entrance. It is occupied by two team members. All team members are trained to assist all customers.
      • There is a counter located on the accessible route.
      • The counter is accessible and has a clear space of 1200mm x 1200mm in front.
      • There is at least one seat (with an armrest on at least one side and a usable seat height) available to use while waiting.
      • There is a private room or quieter area available to use for communication or personal requirements.
      • EFTPOS terminals are reachable and usable.
      • There is a telephone available for the access customer to use.
    • Accessible Toilets:

      • Botany Town Centre has six separate toilet blocks. In each section there are options available to the access customer. There is a family room available.
      • All gender accessible toilets are in a self-contained compartment with full privacy.
      • Accessible toilets are distributed evenly throughout multi storey buildings.
      • The toilet pan provides a stable base to transfer from.
      • The accessible toilet is a minimum of 1600mm wide x 1900mm long.
    • Places of assembly, entertainment and recreation:

      • There is plenty of seating in the playground area and throughout the centre. There are plenty of rubbish bins as well as opportunity to recycle.
      • Entertainment areas are on the accessible route.
      • Recreation areas are located on the accessible route.
      • There is level access and floor space for wheelchair users to be seated with the general audience.
      • There is direct access to an accessible toilet.
    • Designated Accessible Areas:

      • All areas of Botany Town Centre are easy to move around. There are many seats and benches around the complex, and seating is available at the food court.
      • The designated smoking area is accessible.
      • There is a grassed area for support animals (e.g. guide, hearing or mobility dogs).
      • There is an ATM located on the accessible route.
  • Getting out safely:

      • Botany Town Centre has a robust evacuation plan, with evacuation exercises on a regular basis. If evacuation of the site is required, the site is zoned off with each area assigned.
      • The emergency exits are accessible and hazard free.
      • All fire/smoke doors can stay open automatically during an emergency.
      • There are visual fire alerting devices.
      • There are audible fire alerting devices.
      • Assembly areas (e.g. evacuation point) are on the accessible route.

Hearing

Gold

These are the features that the business provides to create a positive accessible experience for customers or visitors who are Deaf or have a hearing impairment.

  • Getting ready to go:

    • The website:

      • www.botanytowncentre.co.nz
      • Information on the accessible facilities is also outlined on this organisation's website.
      • Information on the accessible facilities is also outlined on this organisation's website. The website lists all the retail outlets, contact details, how to get there and trading times. There is information available on undercover, accessible and parents with prams parking.
    • Brochures:

      • The Centre Directory that is available at the visitor desk and on the website is easy to read, well laid out and clearly identifies the features and services available. It lists all retail outlets and a detailed map shows all the facilities available. There are large exterior signs and interactive electronic billboards at the entry/exit points identifying the site and informing of features and specials. These alternative marketing formats are changed regularly to provide regular information.
      • There are large exterior signs and interactive electronic billboards at the entry/exit points identifying the site and informing of features and specials. These alternative marketing formats are changed regularly to provide regular information.
  • Arriving and Getting In:

    • Bus Stop:

      • The bus stop services several bus routes. There are bench seats under cover. The AT kiosk beside the bus stop sells hop cards and answers questions on transport and destinations.
      • The bus stop is located in front of Nando's and ASB Bank on corner of Ti Rakau Drive and Te Irirangi Drive
      • The bus stop number is 6233
      • The bus routes that this bus stop is located on are 580, 545, 5656. 575. 353, 589, 500, 375, 501 plus school buses
      • There is seating and shelter at the bus stop.
    • Drop off/pick up zone:

      • The drop off/pick up zone is located within 200 metres of the organisation's entrance.
      • There is no shelter over the drop off/pick up zone.
      • There is a kerb curb cut to the pavement or the environment is level.
    • Drop off/pick up zone signage:

      • The drop off/pick up zone is easy to find and well sign posted.
    • Kerb Side:

      • Access from the kerb side is level and is not impeded by any steps, slopes or retail signage.
    • Fixed ramps to the main entrance:

      • There is an access ramp on the Chapel Road, level 1 entrance to the building, from The Pavilion to the Town Square and in front of Citta Design. All ramps have rails to provide assistance and visual guidance.
      • Ramps have a handrail.
    • The identified accessible route to the site:

      • The accessible route to the site is identified with tactile indicators. There are clear wide accessible routes. The start of the accessible route is identified on the Customer Directory.
    • The main entrance into the site:

      • The main entrance is well sign posted and in front of the designated drop off/pick up zone.
    • Main entrance signage:

      • The entrance and exit routes are clearly defined.
    • Main entrance doorways (this includes gates and turnstiles)

      • All entrances to Botany Town Centre are clearly marked and fully accessible with automatic doors
      • Ramps exist for thresholds greater than 20mm.
  • Getting around within the site:

    • Customer Service:

      • There are staff available to help with any access enquiries.
      • All support animals are welcomed on premises (e.g. guide, hearing or mobility dogs etc).
    • Communicating Accessibly:

      • Information can be sent out via email.
      • There is a loud speaker available to provide information.
    • The identified accessible route within the site:

      • The accessible route has no obstructions between the accessible car parks to centre facilities.
      • The accessible route within the site has a minimum width of 1200mm.
      • You can access all facilities and services within from this accessible route.
      • Lighting levels on this accessible route offer good visibility and viewing.
      • The layout suggests a welcoming physical environment (e.g. mobile floor stands provide unimpeded travel, or outdoor environment surfaces are well maintained).
    • Fixed ramps within:

      • Ramps have a handrail.
    • Signage within the site:

      • Large colour symbol signs clearly identify accessible features of the area. Bold signs throughout the centre give clear directions to different stores, customer service area and exits.
    • Sensory options:

      • The open area has music and general noise which is within comfortable levels.A listening system exists.
      • A listening system exists.
    • Surfaces:

      • All car parks and centre facilities are stable and have firm surfaces. Tactile indicators are installed on accessible route throughout the centre.
    • Lifts:

      • Botany Town Centre has two levels and all lifts are visible with tactile indicators.
      • All controls (i.e. landing controls, alarm and emergency telephone) are located within a reachable range.
    • Stairs or Steps:

      • There are four sets of stairs within the Botany Town Centre. These have good railings on both sides to assist access.
      • There is a handrail located on at least one or both sides of the stairs.
    • Accessible Reception/ Counter / Ticket Sales

      • The Customer Service area is clearly sign posted, accessible and close to the carpark entrance. It is occupied by two team members. All team members are trained to assist all customers.
      • There is a counter located on the accessible route.
      • The counter is accessible and has a clear space of 1200mm x 1200mm in front.
      • There is at least one seat (with an armrest on at least one side and a usable seat height) available to use while waiting.
      • There is a private room or quieter area available to use for communication or personal requirements.
      • EFTPOS terminals are reachable and usable.
      • There is a telephone available for the access customer to use.
    • Accessible Toilets:

      • Botany Town Centre has six separate toilet blocks. In each section there are options available to the access customer. There is a family room available.
      • All gender accessible toilets are in a self-contained compartment with full privacy.
      • Accessible toilets are distributed evenly throughout multi storey buildings.
      • The toilet pan provides a stable base to transfer from.
      • The accessible toilet is a minimum of 1600mm wide x 1900mm long.
    • Places of assembly, entertainment and recreation:

      • There is plenty of seating in the playground area and throughout the centre. There are plenty of rubbish bins as well as opportunity to recycle.
      • Entertainment areas are on the accessible route.
      • Recreation areas are located on the accessible route.
      • There is direct access to an accessible toilet.
    • Designated Accessible Areas:

      • All areas of Botany Town Centre are easy to move around. There are many seats and benches around the complex, and seating is available at the food court.
      • The designated smoking area is accessible.
      • There is a grassed area for support animals (e.g. guide, hearing or mobility dogs).
      • There is an ATM located on the accessible route.
  • Getting out safely:

      • Botany Town Centre has a robust evacuation plan, with evacuation exercises on a regular basis. If evacuation of the site is required, the site is zoned off with each area assigned.
      • The emergency exits are accessible and hazard free.
      • All fire/smoke doors can stay open automatically during an emergency.
      • There are audible fire alerting devices.
      • Assembly areas (e.g. evacuation point) are on the accessible route.

Mobility

Gold

These are the features that the business provides to create a positive accessible experience for customers or visitors with a mobility impairment.

  • Getting ready to go:

    • The website:

      • www.botanytowncentre.co.nz
      • Information on the accessible facilities is also outlined on this organisation's website.
      • Information on the accessible facilities is also outlined on this organisation's website. The website lists all the retail outlets, contact details, how to get there and trading times. There is information available on undercover, accessible and parents with prams parking.
    • Brochures:

      • The Centre Directory that is available at the visitor desk and on the website is easy to read, well laid out and clearly identifies the features and services available. It lists all retail outlets and a detailed map shows all the facilities available. There are large exterior signs and interactive electronic billboards at the entry/exit points identifying the site and informing of features and specials. These alternative marketing formats are changed regularly to provide regular information.
      • There are large exterior signs and interactive electronic billboards at the entry/exit points identifying the site and informing of features and specials. These alternative marketing formats are changed regularly to provide regular information.
  • Arriving and Getting In:

    • Bus Stop:

      • The bus stop services several bus routes. There are bench seats under cover. The AT kiosk beside the bus stop sells hop cards and answers questions on transport and destinations.
      • The bus stop is located in front of Nando's and ASB Bank on corner of Ti Rakau Drive and Te Irirangi Drive
      • The bus stop number is 6233
      • The bus routes that this bus stop is located on are 580, 545, 5656. 575. 353, 589, 500, 375, 501 plus school buses
      • There is seating and shelter at the bus stop.
    • Car parking:

      • There is accessible car parking.
      • Accessible car parks are on both level one and two
      • There is shelter over the accessible car parking.
    • Drop off/pick up zone:

      • The drop off/pick up zone is located within 200 metres of the organisation's entrance.
      • There is no shelter over the drop off/pick up zone.
      • There is a kerb curb cut to the pavement or the environment is level.
    • Drop off/pick up zone signage:

      • The drop off/pick up zone is easy to find and well sign posted.
    • Kerb Side:

      • Access from the kerb side is level and is not impeded by any steps, slopes or retail signage.
      • There is a kerb ramp for changes in level between the car park and footpath.
    • Fixed ramps to the main entrance:

      • There is an access ramp on the Chapel Road, level 1 entrance to the building, from The Pavilion to the Town Square and in front of Citta Design. All ramps have rails to provide assistance and visual guidance.
      • There are 2 fixed ramps along the accessible route
      • Ramps have a handrail.
    • The identified accessible route to the site:

      • The accessible route to the site is identified with tactile indicators. There are clear wide accessible routes. The start of the accessible route is identified on the Customer Directory.
      • The accessible route to the site has a minimum width of 1200mm.
    • The main entrance into the site:

      • The main entrance is well sign posted and in front of the designated drop off/pick up zone.
    • Main entrance signage:

      • The entrance and exit routes are clearly defined.
    • Main entrance doorways (this includes gates and turnstiles)

      • All entrances to Botany Town Centre are clearly marked and fully accessible with automatic doors
      • Single swing doors have a minimum width of 760mm.
      • The entrance door swing allows for a 1200mm minimum clear space.
      • Ramps exist for thresholds greater than 20mm.
  • Getting around within the site:

    • Customer Service:

      • There are staff available to help with any access enquiries.
      • There are wheelchairs available.
      • There are scooters available.
      • There are walkers available.
      • All support animals are welcomed on premises (e.g. guide, hearing or mobility dogs etc).
    • The identified accessible route within the site:

      • The accessible route has no obstructions between the accessible car parks to centre facilities.
      • The accessible route within the site has a minimum width of 1200mm.
      • You can access all facilities and services within from this accessible route.
      • Lighting levels on this accessible route offer good visibility and viewing.
      • The layout suggests a welcoming physical environment (e.g. mobile floor stands provide unimpeded travel, or outdoor environment surfaces are well maintained).
    • Fixed ramps within:

      • There are 3 fixed ramps
      • Ramps have a handrail.
    • Signage within the site:

      • Large colour symbol signs clearly identify accessible features of the area. Bold signs throughout the centre give clear directions to different stores, customer service area and exits.
    • Sensory options:

      • The open area has music and general noise which is within comfortable levels.A listening system exists.
    • Surfaces:

      • All car parks and centre facilities are stable and have firm surfaces. Tactile indicators are installed on accessible route throughout the centre.
      • Easy movement around the site due to short cut carpet pile.
    • Lifts:

      • Botany Town Centre has two levels and all lifts are visible with tactile indicators.
      • All controls (i.e. landing controls, alarm and emergency telephone) are located within a reachable range.
    • Stairs or Steps:

      • There are four sets of stairs within the Botany Town Centre. These have good railings on both sides to assist access.
      • There is a handrail located on at least one or both sides of the stairs.
    • Accessible Reception/ Counter / Ticket Sales

      • The Customer Service area is clearly sign posted, accessible and close to the carpark entrance. It is occupied by two team members. All team members are trained to assist all customers.
      • There is a counter located on the accessible route.
      • The counter is accessible and has a clear space of 1200mm x 1200mm in front.
      • There is at least one access space at the service or reception counter.
      • There is at least one seat (with an armrest on at least one side and a usable seat height) available to use while waiting.
      • There is a private room or quieter area available to use for communication or personal requirements.
      • EFTPOS terminals are reachable and usable.
      • There is a telephone available for the access customer to use.
    • Accessible Toilets:

      • Botany Town Centre has six separate toilet blocks. In each section there are options available to the access customer. There is a family room available.
      • All gender accessible toilets are in a self-contained compartment with full privacy.
      • Accessible toilets are distributed evenly throughout multi storey buildings.
      • The toilet pan provides a stable base to transfer from.
      • The accessible toilet is a minimum of 1600mm wide x 1900mm long.
      • The washbasin is reachable from the toilet seat.
    • Places of assembly, entertainment and recreation:

      • There is plenty of seating in the playground area and throughout the centre. There are plenty of rubbish bins as well as opportunity to recycle.
      • Entertainment areas are on the accessible route.
      • Recreation areas are located on the accessible route.
      • There is level access and floor space for wheelchair users to be seated with the general audience.
      • There is direct access to an accessible toilet.
    • Designated Accessible Areas:

      • All areas of Botany Town Centre are easy to move around. There are many seats and benches around the complex, and seating is available at the food court.
      • The designated smoking area is accessible.
      • There is a grassed area for support animals (e.g. guide, hearing or mobility dogs).
      • There is an ATM located on the accessible route.
  • Getting out safely:

      • Botany Town Centre has a robust evacuation plan, with evacuation exercises on a regular basis. If evacuation of the site is required, the site is zoned off with each area assigned.
      • The emergency exits are accessible and hazard free.
      • All fire/smoke doors can stay open automatically during an emergency.
      • There are audible fire alerting devices.
      • Assembly areas (e.g. evacuation point) are on the accessible route.

Parents

Platinum

These are the features that the business provides to create a positive accessible experience for customers or visitors with young children.

  • Getting ready to go:

    • The website:

      • www.botanytowncentre.co.nz
      • Information on the accessible facilities is also outlined on this organisation's website.
      • Information on the accessible facilities is also outlined on this organisation's website. The website lists all the retail outlets, contact details, how to get there and trading times. There is information available on undercover, accessible and parents with prams parking.
    • Brochures:

      • The Centre Directory that is available at the visitor desk and on the website is easy to read, well laid out and clearly identifies the features and services available. It lists all retail outlets and a detailed map shows all the facilities available. There are large exterior signs and interactive electronic billboards at the entry/exit points identifying the site and informing of features and specials. These alternative marketing formats are changed regularly to provide regular information.
      • There are large exterior signs and interactive electronic billboards at the entry/exit points identifying the site and informing of features and specials. These alternative marketing formats are changed regularly to provide regular information.
  • Arriving and Getting In:

    • Bus Stop:

      • The bus stop services several bus routes. There are bench seats under cover. The AT kiosk beside the bus stop sells hop cards and answers questions on transport and destinations.
      • The bus stop is located in front of Nando's and ASB Bank on corner of Ti Rakau Drive and Te Irirangi Drive
      • The bus stop number is 6233
      • The bus routes that this bus stop is located on are 580, 545, 5656. 575. 353, 589, 500, 375, 501 plus school buses
      • There is seating and shelter at the bus stop.
    • Car parking:

      • There is a dedicated parent car park.
    • Drop off/pick up zone:

      • The drop off/pick up zone is located within 200 metres of the organisation's entrance.
      • There is no shelter over the drop off/pick up zone.
      • There is a kerb curb cut to the pavement or the environment is level.
    • Drop off/pick up zone signage:

      • The drop off/pick up zone is easy to find and well sign posted.
    • Kerb Side:

      • Access from the kerb side is level and is not impeded by any steps, slopes or retail signage.
      • There is a kerb ramp for changes in level between the car park and footpath.
    • Fixed ramps to the main entrance:

      • There is an access ramp on the Chapel Road, level 1 entrance to the building, from The Pavilion to the Town Square and in front of Citta Design. All ramps have rails to provide assistance and visual guidance.
      • There are 2 fixed ramps along the accessible route
      • Ramps have a handrail.
    • The identified accessible route to the site:

      • The accessible route to the site is identified with tactile indicators. There are clear wide accessible routes. The start of the accessible route is identified on the Customer Directory.
    • The main entrance into the site:

      • The main entrance is well sign posted and in front of the designated drop off/pick up zone.
    • Main entrance signage:

      • The entrance and exit routes are clearly defined.
    • Main entrance doorways (this includes gates and turnstiles)

      • All entrances to Botany Town Centre are clearly marked and fully accessible with automatic doors
      • Single swing doors have a minimum width of 760mm.
      • The entrance door swing allows for a 1200mm minimum clear space.
      • Ramps exist for thresholds greater than 20mm.
  • Getting around within the site:

    • Customer Service:

      • There are staff available to help with any access enquiries.
      • There are wheelchairs available.
      • There are scooters available.
      • There are walkers available.
      • All support animals are welcomed on premises (e.g. guide, hearing or mobility dogs etc).
    • The identified accessible route within the site:

      • The accessible route has no obstructions between the accessible car parks to centre facilities.
      • The accessible route within the site has a minimum width of 1200mm.
      • You can access all facilities and services within from this accessible route.
      • Lighting levels on this accessible route offer good visibility and viewing.
      • The layout suggests a welcoming physical environment (e.g. mobile floor stands provide unimpeded travel, or outdoor environment surfaces are well maintained).
    • Fixed ramps within:

      • There are 3 fixed ramps
      • Ramps have a handrail.
    • Signage within the site:

      • Large colour symbol signs clearly identify accessible features of the area. Bold signs throughout the centre give clear directions to different stores, customer service area and exits.
    • Sensory options:

      • The open area has music and general noise which is within comfortable levels.A listening system exists.
    • Surfaces:

      • All car parks and centre facilities are stable and have firm surfaces. Tactile indicators are installed on accessible route throughout the centre.
      • Easy movement around the site due to short cut carpet pile.
    • Lifts:

      • Botany Town Centre has two levels and all lifts are visible with tactile indicators.
      • All controls (i.e. landing controls, alarm and emergency telephone) are located within a reachable range.
    • Stairs or Steps:

      • There are four sets of stairs within the Botany Town Centre. These have good railings on both sides to assist access.
      • There is a handrail located on at least one or both sides of the stairs.
    • Accessible Reception/ Counter / Ticket Sales

      • The Customer Service area is clearly sign posted, accessible and close to the carpark entrance. It is occupied by two team members. All team members are trained to assist all customers.
      • There is a counter located on the accessible route.
      • The counter is accessible and has a clear space of 1200mm x 1200mm in front.
      • There is at least one access space at the service or reception counter.
      • There is at least one seat (with an armrest on at least one side and a usable seat height) available to use while waiting.
      • There is a private room or quieter area available to use for communication or personal requirements.
      • EFTPOS terminals are reachable and usable.
      • There is a telephone available for the access customer to use.
    • Accessible Toilets:

      • Botany Town Centre has six separate toilet blocks. In each section there are options available to the access customer. There is a family room available.
      • All gender accessible toilets are in a self-contained compartment with full privacy.
      • There is a baby change station or separate parent room available.
      • Accessible toilets are distributed evenly throughout multi storey buildings.
      • The toilet pan provides a stable base to transfer from.
      • The accessible toilet is a minimum of 1600mm wide x 1900mm long.
    • Places of assembly, entertainment and recreation:

      • There is plenty of seating in the playground area and throughout the centre. There are plenty of rubbish bins as well as opportunity to recycle.
      • Entertainment areas are on the accessible route.
      • Recreation areas are located on the accessible route.
      • There is level access and floor space for wheelchair users to be seated with the general audience.
      • There is direct access to an accessible toilet.
    • Designated Accessible Areas:

      • All areas of Botany Town Centre are easy to move around. There are many seats and benches around the complex, and seating is available at the food court.
      • The designated smoking area is accessible.
      • There is a grassed area for support animals (e.g. guide, hearing or mobility dogs).
      • There is an ATM located on the accessible route.
  • Getting out safely:

      • Botany Town Centre has a robust evacuation plan, with evacuation exercises on a regular basis. If evacuation of the site is required, the site is zoned off with each area assigned.
      • The emergency exits are accessible and hazard free.
      • All fire/smoke doors can stay open automatically during an emergency.
      • There are audible fire alerting devices.
      • Assembly areas (e.g. evacuation point) are on the accessible route.

Learning & Intellectual

Platinum

These are the features that the business provides to create a positive accessible experience for customers or visitors with a learning or intellectual impairment.

  • Getting ready to go:

    • The website:

      • www.botanytowncentre.co.nz
      • Information on the accessible facilities is also outlined on this organisation's website.
      • Information on the accessible facilities is also outlined on this organisation's website. The website lists all the retail outlets, contact details, how to get there and trading times. There is information available on undercover, accessible and parents with prams parking.
    • Brochures:

      • The Centre Directory that is available at the visitor desk and on the website is easy to read, well laid out and clearly identifies the features and services available. It lists all retail outlets and a detailed map shows all the facilities available. There are large exterior signs and interactive electronic billboards at the entry/exit points identifying the site and informing of features and specials. These alternative marketing formats are changed regularly to provide regular information.
      • There are large exterior signs and interactive electronic billboards at the entry/exit points identifying the site and informing of features and specials. These alternative marketing formats are changed regularly to provide regular information.
  • Arriving and Getting In:

    • Bus Stop:

      • The bus stop services several bus routes. There are bench seats under cover. The AT kiosk beside the bus stop sells hop cards and answers questions on transport and destinations.
      • The bus stop is located in front of Nando's and ASB Bank on corner of Ti Rakau Drive and Te Irirangi Drive
      • The bus stop number is 6233
      • The bus routes that this bus stop is located on are 580, 545, 5656. 575. 353, 589, 500, 375, 501 plus school buses
      • There is seating and shelter at the bus stop.
    • Drop off/pick up zone:

      • The drop off/pick up zone is located within 200 metres of the organisation's entrance.
      • There is no shelter over the drop off/pick up zone.
      • There is a kerb curb cut to the pavement or the environment is level.
    • Drop off/pick up zone signage:

      • The drop off/pick up zone is easy to find and well sign posted.
    • Kerb Side:

      • Access from the kerb side is level and is not impeded by any steps, slopes or retail signage.
      • There is a kerb ramp for changes in level between the car park and footpath.
    • Fixed ramps to the main entrance:

      • There is an access ramp on the Chapel Road, level 1 entrance to the building, from The Pavilion to the Town Square and in front of Citta Design. All ramps have rails to provide assistance and visual guidance.
      • There are 2 fixed ramps along the accessible route
      • Ramps have a handrail.
    • The identified accessible route to the site:

      • The accessible route to the site is identified with tactile indicators. There are clear wide accessible routes. The start of the accessible route is identified on the Customer Directory.
      • The accessible route to the site has a minimum width of 1200mm.
    • The main entrance into the site:

      • The main entrance is well sign posted and in front of the designated drop off/pick up zone.
    • Main entrance signage:

      • The entrance and exit routes are clearly defined.
    • Main entrance doorways (this includes gates and turnstiles)

      • All entrances to Botany Town Centre are clearly marked and fully accessible with automatic doors
      • The entrance door swing allows for a 1200mm minimum clear space.
      • Ramps exist for thresholds greater than 20mm.
  • Getting around within the site:

    • Customer Service:

      • There are staff available to help with any access enquiries.
      • All support animals are welcomed on premises (e.g. guide, hearing or mobility dogs etc).
    • The identified accessible route within the site:

      • The accessible route has no obstructions between the accessible car parks to centre facilities.
      • The accessible route within the site has a minimum width of 1200mm.
      • You can access all facilities and services within from this accessible route.
      • Lighting levels on this accessible route offer good visibility and viewing.
      • The layout suggests a welcoming physical environment (e.g. mobile floor stands provide unimpeded travel, or outdoor environment surfaces are well maintained).
    • Fixed ramps within:

      • There are 3 fixed ramps
      • Ramps have a handrail.
    • Signage within the site:

      • Large colour symbol signs clearly identify accessible features of the area. Bold signs throughout the centre give clear directions to different stores, customer service area and exits.
    • Sensory options:

      • The open area has music and general noise which is within comfortable levels.A listening system exists.
    • Surfaces:

      • All car parks and centre facilities are stable and have firm surfaces. Tactile indicators are installed on accessible route throughout the centre.
      • The floor surface covering is plain and clear.
    • Lifts:

      • Botany Town Centre has two levels and all lifts are visible with tactile indicators.
      • All controls (i.e. landing controls, alarm and emergency telephone) are located within a reachable range.
    • Stairs or Steps:

      • There are four sets of stairs within the Botany Town Centre. These have good railings on both sides to assist access.
      • There is a handrail located on at least one or both sides of the stairs.
    • Accessible Reception/ Counter / Ticket Sales

      • The Customer Service area is clearly sign posted, accessible and close to the carpark entrance. It is occupied by two team members. All team members are trained to assist all customers.
      • There is a counter located on the accessible route.
      • The counter is accessible and has a clear space of 1200mm x 1200mm in front.
      • There is at least one seat (with an armrest on at least one side and a usable seat height) available to use while waiting.
      • There is a private room or quieter area available to use for communication or personal requirements.
      • EFTPOS terminals are reachable and usable.
      • There is a telephone available for the access customer to use.
    • Accessible Toilets:

      • Botany Town Centre has six separate toilet blocks. In each section there are options available to the access customer. There is a family room available.
      • All gender accessible toilets are in a self-contained compartment with full privacy.
      • Accessible toilets are distributed evenly throughout multi storey buildings.
      • The toilet pan provides a stable base to transfer from.
      • The accessible toilet is a minimum of 1600mm wide x 1900mm long.
    • Places of assembly, entertainment and recreation:

      • There is plenty of seating in the playground area and throughout the centre. There are plenty of rubbish bins as well as opportunity to recycle.
      • Entertainment areas are on the accessible route.
      • Recreation areas are located on the accessible route.
      • There is level access and floor space for wheelchair users to be seated with the general audience.
      • There is direct access to an accessible toilet.
    • Designated Accessible Areas:

      • All areas of Botany Town Centre are easy to move around. There are many seats and benches around the complex, and seating is available at the food court.
      • The designated smoking area is accessible.
      • There is a grassed area for support animals (e.g. guide, hearing or mobility dogs).
      • There is an ATM located on the accessible route.
  • Getting out safely:

      • Botany Town Centre has a robust evacuation plan, with evacuation exercises on a regular basis. If evacuation of the site is required, the site is zoned off with each area assigned.
      • The emergency exits are accessible and hazard free.
      • All fire/smoke doors can stay open automatically during an emergency.
      • There are visual fire alerting devices.
      • There are audible fire alerting devices.
      • Assembly areas (e.g. evacuation point) are on the accessible route.