Breadcrumbs

Centre Place Shopping Centre

Contact Information

Centre Place Shopping Centre
501 Victoria St Hamilton Central 3204, Hamilton
-37.785826,175.280266
Phone: 07 839 8563
Fax: Not available
www.kiwiproperty.com

Accessibility Report

Summary

Silver

Centre Place is Hamilton's main shopping centre in the centre of the city. Based in the CBD, it is close to the Hamilton Transport Centre and is situated between Bryce Street and Garden Place. Accessible parking is available within the Centre Place parking building, or on-street on Worley Place and Ward Street nearby. The Customer Service Desk has information regarding parking, store location as well as wheelchair and pushchair hire. Centre Place uses a wide range of methods to communicate events and store specials to attract new visitors. Access around the shopping centre is very good with wide access throughout the centre. Easy graded ramps are throughout the site to manage changes in floor heights.

View the full accessibility report for Centre Place Shopping Centre.

Ratings by Access Group

The Be. Welcome Assessment rates the accessibility of the organisation in each of the following 5 access groups, as well as providing an overall rating:

Overall Rating
Silver 72%
Vision
Silver 71%
Hearing
Silver 70%
Mobility
Silver 74%
Parents
Silver 75%
Learning & Intellectual
Silver 73%

Vision

Silver

These are the features that the business provides to create a positive accessible experience for customers or visitors with a vision impairment.

  • Getting ready to go:

    • The website:

      • www.kiwiproperty.com/centre-place
      • The Centre Place website is a colourful, engaging and informative site that uses large-sized font and images to engage a wide audience. Images outlining key events scroll across the top with more information about what's happening in Centre Place further down the screen. A search engine enables you to find retail stores or events directly. A way-finding map lets you find key facilities during your visit, for example, toilet facilities, parent rooms, lifts and ATMs.
    • Brochures:

      • Centre Place's Centre Directory is a popular brochure for finding your way around the centre. Icons show locations for lifts, toilets, entrances and stores. Large exterior signage is located at all entrances into the shopping centre. This works particularly well at the Ward Street entrance where there are two entrances and one of these is mixed within shops on Ward Street. Centre Place uses a wide range of methods to communicate events and store specials to attract new visitors.
      • Large exterior signage is located at all entrances into the shopping centre. This works particularly well at the Ward Street entrance where there are two entrances and one of these is mixed within shops on Ward Street. Centre Place uses a wide range of methods to communicate events and store specials to attract new visitors.
  • Arriving and Getting In:

    • Bus Stop:

      • The free CBD bus stop is also located nearby at 370 Anglesea Street. The free CBD bus also stops on Victoria Street, south of Ward Street, and provides access to Centre Place. For access from the Transport Centre, it is recommended to use the north side of Bryce Street and cross at the intersection of Bryce and Barton Street. This avoids the vehicle entrance to the carpark on Bryce Street. Alternatively, access is also good from the Transport Centre to the entrance to Centre Place at Ward Street. There is a loading bay entrance along this route, but the footpath is stable and wide.
      • The Hamilton Transport Centre is located at the intersection of Angelsea and Bryce Streets. The CBD shuttle bus stop is located at 370 Anglesea Street.
      • All Hamilton bus routes can be used to access Centreplace.
      • There is seating and shelter at the bus stop.
    • Car parking:

      • Undercover accessible car parks are located near the entrance to the Cinema on Level 2A and at all other levels near the lifts. Due to room, there is not a specified pedestrian zone from the carparks to the lifts but as vehicles are travelling up the ramps, their speed is low and should not be a concern. Two outside accessible carparks are also available with direct access to the shopping centre from one of them. This in on Level 2B. There is a fee to park in this carpark, however Centre Place does have 2 hours free parking with a $10 purchase (4 hours at the cinema) during the week. Free parking is also available every weekend and after 5pm on Thursdays. The Centre Place carpark has 12 mobility parking spaces (10 undercover). Undercover parking is also available at the Downtown Carpark. This has access via a lift near the Council offices. This carpark is managed by Hamilton City Council and is not included in the free parking offers. The carpark also has a height restriction  2.1m. Hamilton City has several accessible parking around the central city. There are five on-street mobility spaces near Centre Place - Two angle spaces outside Starbucks at the intersection of Ward Street and Worley Place. A loading bay becomes a mobility space between 6pm and 8am opposite these angle spaces. A parallel mobility space on the south side of Ward Street, between Victoria Street and Worley Place. An angle space at the intersection of Ward Street and Anglesea St, opposite The Warehouse.
      • There is accessible car parking.
      • There is shelter over the accessible car parking.
    • Kerb Side:

      • There is level access from the car parking provided by Centre Place. All access to the lifts are on the same surface level as the parks. The on-street carparks on Ward Street have flush kerb access to the footpath and flush kerb ramps are provided for crossing Anglesea Street from the Transport Centre. The intersection of Victoria Street and Ward Street is raised, but has level access across.
    • The identified accessible route to the site:

      • The route to the site is very accessible. Accessible carparks have direct access to the lifts. Care needs to be taken when making your way from standard car parks, as the route coincides with vehicles moving. For access from the Transport Centre, it is recommended to use the north side of Bryce Street and cross at the intersection of Bryce and Barton Street. This avoids the vehicle entrance to the carpark on Bryce Street. Access through the carpark from Bryce Street is not permitted. Alternatively, access is also good from the Transport Centre to the entrance to Centre Place at Ward Street where the footpath is stable and wide.
      • The accessible route to the site has a minimum width of 1200mm.
      • There are no tactile indicators installed to help navigate to the main entrance.
    • The main entrance into the site:

      • All main entrances from Bryce Street, Victoria Street and Ward Street are on the accessible route with level approach space on both sides of automatic opening doors. Slip-resistant surfaces have specifically been installed to minimise the risk of slipping over. Access from the carpark building is mostly via the lifts situated near the up ramps in the carpark. The only exceptions are the accesses from level 2A (Cinema) and 2B (Level 2 to Lido Cinema). Both entrances for these levels are flush with the carparking surface and have swinging doors.
    • Main entrance signage:

      • Exterior signage on the building is visible from Bryce Street, Victoria Street and Ward Street. These mark the entrances to the Shopping Centre from the streets.
    • Main entrance doorways (this includes gates and turnstiles)

      • All main entrances from Bryce Street, Victoria Street and Ward Street have automatic doors which open when approached allowing people to move through comfortably. Access from the carpark building is mostly via the lifts situated near the up ramps in the carpark. The only exceptions are the accesses from level 2A (Cinema) and 2B (Level 2 to Lido Cinema). Both entrances for these levels are flush (no kerb ramps) with the carparking surface and has swinging doors.
      • The entrance door swing allows for a 1200mm minimum clear space.
  • Getting around within the site:

    • Customer Service:

      • The Centre Place Customer Service Desk team provide a wide range of helpful information and services, including Gift Card sales and the usage of wheelchairs and pushchairs.
      • There are staff available to help with any access enquiries.
      • All support animals are welcomed on premises (e.g. guide, hearing or mobility dogs etc).
    • Communicating Accessibly:

      • There is a loud speaker available to provide information.
    • The identified accessible route within the site:

      • Centre Place is situated over two parts  Centre Place between Bryce Street and Ward Street, and Downtown Plaza between Ward Street and Garden Place. Internal thoroughfares are accessible allowing multiple people to pass one another easily. Ramps with a gentle gradient throughout the site make accessing different floor levels manageable.
      • The accessible route within the site has a minimum width of 1200mm.
      • Any permanently fixed objects are detectable by a person using a cane.
      • You can access all facilities and services within from this accessible route.
      • Lighting levels on this accessible route offer good visibility and viewing.
      • The layout suggests a welcoming physical environment (e.g. mobile floor stands provide unimpeded travel, or outdoor environment surfaces are well maintained).
    • Fixed ramps within:

      • There are five internal ramps within Centreplace
      • Ramps have a handrail.
    • Signage within the site:

      • Directory Boards (similar to the brochure) are located at the entrance from Victoria Street and Garden Place. These maps show the location of shops, lifts and accessible toilets. There is minimal signage throughout the shopping centre.
    • Sensory options:

      • Given that the building is a shopping centre, different lighting and sounds are to be expected throughout. All natural and artificial lighting has been controlled to avoid as much glare as possible with the polished surface throughout.
    • Surfaces:

      • The polished tiles on the floor may appear reflective for some. The floor may pose a slipping hazard if wet, however staff are aware and will attend to any spillages immediately. Signs will be available to alert visitors of any hazards. Slip-resistant versions of the tiles have been installed at the entrances to minimise slipping hazards.
      • The floor surface covering is plain and clear.
      • Tactile indicators are not installed on the accessible route
    • Lifts:

      • A lift from the undercover Centre Place parking building provides direct access to the Shopping Centre on both ground floor and Level 1. This is located at the eastern end of the carpark and connects to the Shopping Centre next to the Customer Service desk. A small wheelchair lift is located near Hoyts Cinema to provide access to the Cinema. This is a small hydraulic lift and is not intended to be used to provide access to Level 1.
      • All controls (i.e. landing controls, alarm and emergency telephone) are located within a reachable range.
    • Stairs or Steps:

      • There are two sets of accessible stairs at Centre Place. One is located at the entrance from Victoria Street to Lido Cinema and the other is alternative access to the carpark with the lift. The stairs to Lido Cinema from Victoria Street are over 1200mm wide and have grip tread that is a similar colour to stair tread. The handrail ends at the bottom of the stairs. The surface is plain concrete with grip tread of a similar colour on the nosing. Small steps are located around the Shopping Centre. Two-stepped rises are located as an alternative to the ramp from the food court to the Bryce Street entrance and Ward Street to Bryce Street/Victoria Street. These steps have handrails and colour contrasted grip treads. Small one-rise steps outside on Bryce Street (alternative access to the restaurants) do not have contrast marking.
      • There is a handrail located on at least one or both sides of the stairs.
    • Accessible Reception/ Counter / Ticket Sales

      • The Customer Service Desk is located between the Food Court and the Bryce Street entrance. Knowledgeable and approachable customer service representatives are always available during the centre opening hours to assist with customer enquiries. Services at the Customer Service Desk include gift card sales and parking redemption. Directory maps of the centre are available in brochure printed format. An accessible counter is provided at the side of the counter. Mobility equipment for hire includes 2 x manual self-propelling wheelchairs 3 x pushchairs.
      • There is a counter located on the accessible route.
      • The counter is accessible and has a clear space of 1200mm x 1200mm in front.
      • Assistance may be required to reach and use EFTPOS terminals.
      • There is a telephone available for the access customer to use.
    • Accessible Toilets:

      • Centre Place's accessible, unisex toilet is located near the food court, next to the Customer Service Area. A large parents room is next door. The single sex toilets by Farmers have an accessible toilet contained within them. They are contained in a self-contained compartment.
      • A unisex accessible toilet is available in the northern mall (Centre Place) next to the food court
      • All gender accessible toilets are in a self-contained compartment with full privacy.
      • Accessible toilets are not on every floor.
      • The toilet pan provides a stable base to transfer from.
      • The accessible toilet is a minimum of 1600mm wide x 1900mm long.
    • Places of assembly, entertainment and recreation:

      • One of the main areas of congregation is the food court. There is a variety of food available for purchase and a large dining area to sit and eat. There are two different heights of tables available  730mm and 1050mm high. Most table and chairs are moveable so tables can be joined together and chairs moved. Parent rooms are child friendly spaces designed for your convenience. They are equipped with microwaves, toddler toilets, change tables and screened seated areas for your feeding privacy. One is located near the Food Court, while another is near Farmers. A small children's playground is located outside on Ward Street. It is conveniently near the food court area. The inside food court also has a picnic area with artificial turf.
      • Entertainment areas are on the accessible route.
      • Recreation areas are located on the accessible route.
      • There is level access and floor space for wheelchair users to be seated with the general audience.
      • There is direct access to an accessible toilet.
    • Designated Accessible Areas:

      • The designated smoking area is accessible.
      • There is no grassed area for support animals (e.g. guide, hearing or mobility dogs).
      • There is an ATM located on the accessible route.
  • Getting out safely:

      • Health and Safety of everyone on site is of high importance to Centre Place retailers, Customer Service Representatives and Management. Staff are receiving regular training and understand processes for the safe evacuation of all during an emergency.
      • The emergency exits are accessible and hazard free.
      • All fire/smoke doors can stay open automatically during an emergency.
      • There are audible fire alerting devices.
      • Assembly areas (e.g. evacuation point) are on the accessible route.

Hearing

Silver

These are the features that the business provides to create a positive accessible experience for customers or visitors who are Deaf or have a hearing impairment.

  • Getting ready to go:

    • The website:

      • www.kiwiproperty.com/centre-place
      • The Centre Place website is a colourful, engaging and informative site that uses large-sized font and images to engage a wide audience. Images outlining key events scroll across the top with more information about what's happening in Centre Place further down the screen. A search engine enables you to find retail stores or events directly. A way-finding map lets you find key facilities during your visit, for example, toilet facilities, parent rooms, lifts and ATMs.
    • Brochures:

      • Centre Place's Centre Directory is a popular brochure for finding your way around the centre. Icons show locations for lifts, toilets, entrances and stores. Large exterior signage is located at all entrances into the shopping centre. This works particularly well at the Ward Street entrance where there are two entrances and one of these is mixed within shops on Ward Street. Centre Place uses a wide range of methods to communicate events and store specials to attract new visitors.
      • Large exterior signage is located at all entrances into the shopping centre. This works particularly well at the Ward Street entrance where there are two entrances and one of these is mixed within shops on Ward Street. Centre Place uses a wide range of methods to communicate events and store specials to attract new visitors.
  • Arriving and Getting In:

    • Bus Stop:

      • The free CBD bus stop is also located nearby at 370 Anglesea Street. The free CBD bus also stops on Victoria Street, south of Ward Street, and provides access to Centre Place. For access from the Transport Centre, it is recommended to use the north side of Bryce Street and cross at the intersection of Bryce and Barton Street. This avoids the vehicle entrance to the carpark on Bryce Street. Alternatively, access is also good from the Transport Centre to the entrance to Centre Place at Ward Street. There is a loading bay entrance along this route, but the footpath is stable and wide.
      • The Hamilton Transport Centre is located at the intersection of Angelsea and Bryce Streets. The CBD shuttle bus stop is located at 370 Anglesea Street.
      • All Hamilton bus routes can be used to access Centreplace.
      • There is seating and shelter at the bus stop.
    • Car parking:

      • Undercover accessible car parks are located near the entrance to the Cinema on Level 2A and at all other levels near the lifts. Due to room, there is not a specified pedestrian zone from the carparks to the lifts but as vehicles are travelling up the ramps, their speed is low and should not be a concern. Two outside accessible carparks are also available with direct access to the shopping centre from one of them. This in on Level 2B. There is a fee to park in this carpark, however Centre Place does have 2 hours free parking with a $10 purchase (4 hours at the cinema) during the week. Free parking is also available every weekend and after 5pm on Thursdays. The Centre Place carpark has 12 mobility parking spaces (10 undercover). Undercover parking is also available at the Downtown Carpark. This has access via a lift near the Council offices. This carpark is managed by Hamilton City Council and is not included in the free parking offers. The carpark also has a height restriction  2.1m. Hamilton City has several accessible parking around the central city. There are five on-street mobility spaces near Centre Place - Two angle spaces outside Starbucks at the intersection of Ward Street and Worley Place. A loading bay becomes a mobility space between 6pm and 8am opposite these angle spaces. A parallel mobility space on the south side of Ward Street, between Victoria Street and Worley Place. An angle space at the intersection of Ward Street and Anglesea St, opposite The Warehouse.
    • Kerb Side:

      • There is level access from the car parking provided by Centre Place. All access to the lifts are on the same surface level as the parks. The on-street carparks on Ward Street have flush kerb access to the footpath and flush kerb ramps are provided for crossing Anglesea Street from the Transport Centre. The intersection of Victoria Street and Ward Street is raised, but has level access across.
    • The identified accessible route to the site:

      • The route to the site is very accessible. Accessible carparks have direct access to the lifts. Care needs to be taken when making your way from standard car parks, as the route coincides with vehicles moving. For access from the Transport Centre, it is recommended to use the north side of Bryce Street and cross at the intersection of Bryce and Barton Street. This avoids the vehicle entrance to the carpark on Bryce Street. Access through the carpark from Bryce Street is not permitted. Alternatively, access is also good from the Transport Centre to the entrance to Centre Place at Ward Street where the footpath is stable and wide.
    • The main entrance into the site:

      • All main entrances from Bryce Street, Victoria Street and Ward Street are on the accessible route with level approach space on both sides of automatic opening doors. Slip-resistant surfaces have specifically been installed to minimise the risk of slipping over. Access from the carpark building is mostly via the lifts situated near the up ramps in the carpark. The only exceptions are the accesses from level 2A (Cinema) and 2B (Level 2 to Lido Cinema). Both entrances for these levels are flush with the carparking surface and have swinging doors.
    • Main entrance signage:

      • Exterior signage on the building is visible from Bryce Street, Victoria Street and Ward Street. These mark the entrances to the Shopping Centre from the streets.
    • Main entrance doorways (this includes gates and turnstiles)

      • All main entrances from Bryce Street, Victoria Street and Ward Street have automatic doors which open when approached allowing people to move through comfortably. Access from the carpark building is mostly via the lifts situated near the up ramps in the carpark. The only exceptions are the accesses from level 2A (Cinema) and 2B (Level 2 to Lido Cinema). Both entrances for these levels are flush (no kerb ramps) with the carparking surface and has swinging doors.
  • Getting around within the site:

    • Customer Service:

      • The Centre Place Customer Service Desk team provide a wide range of helpful information and services, including Gift Card sales and the usage of wheelchairs and pushchairs.
      • There are staff available to help with any access enquiries.
      • All support animals are welcomed on premises (e.g. guide, hearing or mobility dogs etc).
    • Communicating Accessibly:

      • Information can be sent out via email.
      • There is a loud speaker available to provide information.
    • The identified accessible route within the site:

      • Centre Place is situated over two parts  Centre Place between Bryce Street and Ward Street, and Downtown Plaza between Ward Street and Garden Place. Internal thoroughfares are accessible allowing multiple people to pass one another easily. Ramps with a gentle gradient throughout the site make accessing different floor levels manageable.
      • The accessible route within the site has a minimum width of 1200mm.
      • You can access all facilities and services within from this accessible route.
      • Lighting levels on this accessible route offer good visibility and viewing.
      • The layout suggests a welcoming physical environment (e.g. mobile floor stands provide unimpeded travel, or outdoor environment surfaces are well maintained).
    • Fixed ramps within:

      • Ramps have a handrail.
    • Signage within the site:

      • Directory Boards (similar to the brochure) are located at the entrance from Victoria Street and Garden Place. These maps show the location of shops, lifts and accessible toilets. There is minimal signage throughout the shopping centre.
    • Sensory options:

      • Given that the building is a shopping centre, different lighting and sounds are to be expected throughout. All natural and artificial lighting has been controlled to avoid as much glare as possible with the polished surface throughout.
    • Surfaces:

      • The polished tiles on the floor may appear reflective for some. The floor may pose a slipping hazard if wet, however staff are aware and will attend to any spillages immediately. Signs will be available to alert visitors of any hazards. Slip-resistant versions of the tiles have been installed at the entrances to minimise slipping hazards.
    • Lifts:

      • A lift from the undercover Centre Place parking building provides direct access to the Shopping Centre on both ground floor and Level 1. This is located at the eastern end of the carpark and connects to the Shopping Centre next to the Customer Service desk. A small wheelchair lift is located near Hoyts Cinema to provide access to the Cinema. This is a small hydraulic lift and is not intended to be used to provide access to Level 1.
      • All controls (i.e. landing controls, alarm and emergency telephone) are located within a reachable range.
    • Stairs or Steps:

      • There are two sets of accessible stairs at Centre Place. One is located at the entrance from Victoria Street to Lido Cinema and the other is alternative access to the carpark with the lift. The stairs to Lido Cinema from Victoria Street are over 1200mm wide and have grip tread that is a similar colour to stair tread. The handrail ends at the bottom of the stairs. The surface is plain concrete with grip tread of a similar colour on the nosing. Small steps are located around the Shopping Centre. Two-stepped rises are located as an alternative to the ramp from the food court to the Bryce Street entrance and Ward Street to Bryce Street/Victoria Street. These steps have handrails and colour contrasted grip treads. Small one-rise steps outside on Bryce Street (alternative access to the restaurants) do not have contrast marking.
      • There is a handrail located on at least one or both sides of the stairs.
    • Accessible Reception/ Counter / Ticket Sales

      • The Customer Service Desk is located between the Food Court and the Bryce Street entrance. Knowledgeable and approachable customer service representatives are always available during the centre opening hours to assist with customer enquiries. Services at the Customer Service Desk include gift card sales and parking redemption. Directory maps of the centre are available in brochure printed format. An accessible counter is provided at the side of the counter. Mobility equipment for hire includes 2 x manual self-propelling wheelchairs 3 x pushchairs.
      • There is a counter located on the accessible route.
      • The counter is accessible and has a clear space of 1200mm x 1200mm in front.
      • Assistance may be required to reach and use EFTPOS terminals.
      • There is a telephone available for the access customer to use.
    • Accessible Toilets:

      • Centre Place's accessible, unisex toilet is located near the food court, next to the Customer Service Area. A large parents room is next door. The single sex toilets by Farmers have an accessible toilet contained within them. They are contained in a self-contained compartment.
      • A unisex accessible toilet is available in the northern mall (Centre Place) next to the food court
      • All gender accessible toilets are in a self-contained compartment with full privacy.
      • Accessible toilets are not on every floor.
      • The toilet pan provides a stable base to transfer from.
      • The accessible toilet is a minimum of 1600mm wide x 1900mm long.
    • Places of assembly, entertainment and recreation:

      • One of the main areas of congregation is the food court. There is a variety of food available for purchase and a large dining area to sit and eat. There are two different heights of tables available  730mm and 1050mm high. Most table and chairs are moveable so tables can be joined together and chairs moved. Parent rooms are child friendly spaces designed for your convenience. They are equipped with microwaves, toddler toilets, change tables and screened seated areas for your feeding privacy. One is located near the Food Court, while another is near Farmers. A small children's playground is located outside on Ward Street. It is conveniently near the food court area. The inside food court also has a picnic area with artificial turf.
      • Entertainment areas are on the accessible route.
      • Recreation areas are located on the accessible route.
      • There is direct access to an accessible toilet.
    • Designated Accessible Areas:

      • The designated smoking area is accessible.
      • There is no grassed area for support animals (e.g. guide, hearing or mobility dogs).
      • There is an ATM located on the accessible route.
  • Getting out safely:

      • Health and Safety of everyone on site is of high importance to Centre Place retailers, Customer Service Representatives and Management. Staff are receiving regular training and understand processes for the safe evacuation of all during an emergency.
      • The emergency exits are accessible and hazard free.
      • All fire/smoke doors can stay open automatically during an emergency.
      • There are audible fire alerting devices.
      • Assembly areas (e.g. evacuation point) are on the accessible route.

Mobility

Silver

These are the features that the business provides to create a positive accessible experience for customers or visitors with a mobility impairment.

  • Getting ready to go:

    • The website:

      • www.kiwiproperty.com/centre-place
      • The Centre Place website is a colourful, engaging and informative site that uses large-sized font and images to engage a wide audience. Images outlining key events scroll across the top with more information about what's happening in Centre Place further down the screen. A search engine enables you to find retail stores or events directly. A way-finding map lets you find key facilities during your visit, for example, toilet facilities, parent rooms, lifts and ATMs.
    • Brochures:

      • Centre Place's Centre Directory is a popular brochure for finding your way around the centre. Icons show locations for lifts, toilets, entrances and stores. Large exterior signage is located at all entrances into the shopping centre. This works particularly well at the Ward Street entrance where there are two entrances and one of these is mixed within shops on Ward Street. Centre Place uses a wide range of methods to communicate events and store specials to attract new visitors.
      • Large exterior signage is located at all entrances into the shopping centre. This works particularly well at the Ward Street entrance where there are two entrances and one of these is mixed within shops on Ward Street. Centre Place uses a wide range of methods to communicate events and store specials to attract new visitors.
  • Arriving and Getting In:

    • Bus Stop:

      • The free CBD bus stop is also located nearby at 370 Anglesea Street. The free CBD bus also stops on Victoria Street, south of Ward Street, and provides access to Centre Place. For access from the Transport Centre, it is recommended to use the north side of Bryce Street and cross at the intersection of Bryce and Barton Street. This avoids the vehicle entrance to the carpark on Bryce Street. Alternatively, access is also good from the Transport Centre to the entrance to Centre Place at Ward Street. There is a loading bay entrance along this route, but the footpath is stable and wide.
      • The Hamilton Transport Centre is located at the intersection of Angelsea and Bryce Streets. The CBD shuttle bus stop is located at 370 Anglesea Street.
      • All Hamilton bus routes can be used to access Centreplace.
      • There is seating and shelter at the bus stop.
    • Car parking:

      • Undercover accessible car parks are located near the entrance to the Cinema on Level 2A and at all other levels near the lifts. Due to room, there is not a specified pedestrian zone from the carparks to the lifts but as vehicles are travelling up the ramps, their speed is low and should not be a concern. Two outside accessible carparks are also available with direct access to the shopping centre from one of them. This in on Level 2B. There is a fee to park in this carpark, however Centre Place does have 2 hours free parking with a $10 purchase (4 hours at the cinema) during the week. Free parking is also available every weekend and after 5pm on Thursdays. The Centre Place carpark has 12 mobility parking spaces (10 undercover). Undercover parking is also available at the Downtown Carpark. This has access via a lift near the Council offices. This carpark is managed by Hamilton City Council and is not included in the free parking offers. The carpark also has a height restriction  2.1m. Hamilton City has several accessible parking around the central city. There are five on-street mobility spaces near Centre Place - Two angle spaces outside Starbucks at the intersection of Ward Street and Worley Place. A loading bay becomes a mobility space between 6pm and 8am opposite these angle spaces. A parallel mobility space on the south side of Ward Street, between Victoria Street and Worley Place. An angle space at the intersection of Ward Street and Anglesea St, opposite The Warehouse.
      • There is accessible car parking.
      • There is shelter over the accessible car parking.
    • Kerb Side:

      • There is level access from the car parking provided by Centre Place. All access to the lifts are on the same surface level as the parks. The on-street carparks on Ward Street have flush kerb access to the footpath and flush kerb ramps are provided for crossing Anglesea Street from the Transport Centre. The intersection of Victoria Street and Ward Street is raised, but has level access across.
    • The identified accessible route to the site:

      • The route to the site is very accessible. Accessible carparks have direct access to the lifts. Care needs to be taken when making your way from standard car parks, as the route coincides with vehicles moving. For access from the Transport Centre, it is recommended to use the north side of Bryce Street and cross at the intersection of Bryce and Barton Street. This avoids the vehicle entrance to the carpark on Bryce Street. Access through the carpark from Bryce Street is not permitted. Alternatively, access is also good from the Transport Centre to the entrance to Centre Place at Ward Street where the footpath is stable and wide.
      • The accessible route to the site has a minimum width of 1200mm.
    • The main entrance into the site:

      • All main entrances from Bryce Street, Victoria Street and Ward Street are on the accessible route with level approach space on both sides of automatic opening doors. Slip-resistant surfaces have specifically been installed to minimise the risk of slipping over. Access from the carpark building is mostly via the lifts situated near the up ramps in the carpark. The only exceptions are the accesses from level 2A (Cinema) and 2B (Level 2 to Lido Cinema). Both entrances for these levels are flush with the carparking surface and have swinging doors.
    • Main entrance signage:

      • Exterior signage on the building is visible from Bryce Street, Victoria Street and Ward Street. These mark the entrances to the Shopping Centre from the streets.
    • Main entrance doorways (this includes gates and turnstiles)

      • All main entrances from Bryce Street, Victoria Street and Ward Street have automatic doors which open when approached allowing people to move through comfortably. Access from the carpark building is mostly via the lifts situated near the up ramps in the carpark. The only exceptions are the accesses from level 2A (Cinema) and 2B (Level 2 to Lido Cinema). Both entrances for these levels are flush (no kerb ramps) with the carparking surface and has swinging doors.
      • Single swing doors have a minimum width of 760mm.
      • The entrance door swing allows for a 1200mm minimum clear space.
      • There is a 300mm side panel on hinged doors.
  • Getting around within the site:

    • Customer Service:

      • The Centre Place Customer Service Desk team provide a wide range of helpful information and services, including Gift Card sales and the usage of wheelchairs and pushchairs.
      • There are staff available to help with any access enquiries.
      • There are wheelchairs available.
      • 2 manual wheelchairs are available at the Customer Service desk
      • 3 Pushchair/strollers are available at the Customer Service desk
      • All support animals are welcomed on premises (e.g. guide, hearing or mobility dogs etc).
    • The identified accessible route within the site:

      • Centre Place is situated over two parts  Centre Place between Bryce Street and Ward Street, and Downtown Plaza between Ward Street and Garden Place. Internal thoroughfares are accessible allowing multiple people to pass one another easily. Ramps with a gentle gradient throughout the site make accessing different floor levels manageable.
      • The accessible route within the site has a minimum width of 1200mm.
      • You can access all facilities and services within from this accessible route.
      • Lighting levels on this accessible route offer good visibility and viewing.
      • The layout suggests a welcoming physical environment (e.g. mobile floor stands provide unimpeded travel, or outdoor environment surfaces are well maintained).
    • Fixed ramps within:

      • There are five internal ramps within Centreplace
      • Ramps have a handrail.
    • Signage within the site:

      • Directory Boards (similar to the brochure) are located at the entrance from Victoria Street and Garden Place. These maps show the location of shops, lifts and accessible toilets. There is minimal signage throughout the shopping centre.
    • Sensory options:

      • Given that the building is a shopping centre, different lighting and sounds are to be expected throughout. All natural and artificial lighting has been controlled to avoid as much glare as possible with the polished surface throughout.
    • Surfaces:

      • The polished tiles on the floor may appear reflective for some. The floor may pose a slipping hazard if wet, however staff are aware and will attend to any spillages immediately. Signs will be available to alert visitors of any hazards. Slip-resistant versions of the tiles have been installed at the entrances to minimise slipping hazards.
    • Lifts:

      • A lift from the undercover Centre Place parking building provides direct access to the Shopping Centre on both ground floor and Level 1. This is located at the eastern end of the carpark and connects to the Shopping Centre next to the Customer Service desk. A small wheelchair lift is located near Hoyts Cinema to provide access to the Cinema. This is a small hydraulic lift and is not intended to be used to provide access to Level 1.
      • All controls (i.e. landing controls, alarm and emergency telephone) are located within a reachable range.
    • Stairs or Steps:

      • There are two sets of accessible stairs at Centre Place. One is located at the entrance from Victoria Street to Lido Cinema and the other is alternative access to the carpark with the lift. The stairs to Lido Cinema from Victoria Street are over 1200mm wide and have grip tread that is a similar colour to stair tread. The handrail ends at the bottom of the stairs. The surface is plain concrete with grip tread of a similar colour on the nosing. Small steps are located around the Shopping Centre. Two-stepped rises are located as an alternative to the ramp from the food court to the Bryce Street entrance and Ward Street to Bryce Street/Victoria Street. These steps have handrails and colour contrasted grip treads. Small one-rise steps outside on Bryce Street (alternative access to the restaurants) do not have contrast marking.
      • There is a handrail located on at least one or both sides of the stairs.
    • Accessible Reception/ Counter / Ticket Sales

      • The Customer Service Desk is located between the Food Court and the Bryce Street entrance. Knowledgeable and approachable customer service representatives are always available during the centre opening hours to assist with customer enquiries. Services at the Customer Service Desk include gift card sales and parking redemption. Directory maps of the centre are available in brochure printed format. An accessible counter is provided at the side of the counter. Mobility equipment for hire includes 2 x manual self-propelling wheelchairs 3 x pushchairs.
      • There is a counter located on the accessible route.
      • The counter is accessible and has a clear space of 1200mm x 1200mm in front.
      • There is at least one access space at the service or reception counter.
      • Assistance may be required to reach and use EFTPOS terminals.
      • There is a telephone available for the access customer to use.
    • Accessible Toilets:

      • Centre Place's accessible, unisex toilet is located near the food court, next to the Customer Service Area. A large parents room is next door. The single sex toilets by Farmers have an accessible toilet contained within them. They are contained in a self-contained compartment.
      • A unisex accessible toilet is available in the northern mall (Centre Place) next to the food court
      • All gender accessible toilets are in a self-contained compartment with full privacy.
      • Accessible toilets are not on every floor.
      • The toilet pan provides a stable base to transfer from.
      • The accessible toilet is a minimum of 1600mm wide x 1900mm long.
      • The washbasin is not reachable from the toilet seat.
    • Places of assembly, entertainment and recreation:

      • One of the main areas of congregation is the food court. There is a variety of food available for purchase and a large dining area to sit and eat. There are two different heights of tables available  730mm and 1050mm high. Most table and chairs are moveable so tables can be joined together and chairs moved. Parent rooms are child friendly spaces designed for your convenience. They are equipped with microwaves, toddler toilets, change tables and screened seated areas for your feeding privacy. One is located near the Food Court, while another is near Farmers. A small children's playground is located outside on Ward Street. It is conveniently near the food court area. The inside food court also has a picnic area with artificial turf.
      • Entertainment areas are on the accessible route.
      • Recreation areas are located on the accessible route.
      • There is level access and floor space for wheelchair users to be seated with the general audience.
      • There is direct access to an accessible toilet.
    • Designated Accessible Areas:

      • The designated smoking area is accessible.
      • There is no grassed area for support animals (e.g. guide, hearing or mobility dogs).
      • There is an ATM located on the accessible route.
  • Getting out safely:

      • Health and Safety of everyone on site is of high importance to Centre Place retailers, Customer Service Representatives and Management. Staff are receiving regular training and understand processes for the safe evacuation of all during an emergency.
      • The emergency exits are accessible and hazard free.
      • All fire/smoke doors can stay open automatically during an emergency.
      • There are audible fire alerting devices.
      • Assembly areas (e.g. evacuation point) are on the accessible route.

Parents

Silver

These are the features that the business provides to create a positive accessible experience for customers or visitors with young children.

  • Getting ready to go:

    • The website:

      • www.kiwiproperty.com/centre-place
      • The Centre Place website is a colourful, engaging and informative site that uses large-sized font and images to engage a wide audience. Images outlining key events scroll across the top with more information about what's happening in Centre Place further down the screen. A search engine enables you to find retail stores or events directly. A way-finding map lets you find key facilities during your visit, for example, toilet facilities, parent rooms, lifts and ATMs.
    • Brochures:

      • Centre Place's Centre Directory is a popular brochure for finding your way around the centre. Icons show locations for lifts, toilets, entrances and stores. Large exterior signage is located at all entrances into the shopping centre. This works particularly well at the Ward Street entrance where there are two entrances and one of these is mixed within shops on Ward Street. Centre Place uses a wide range of methods to communicate events and store specials to attract new visitors.
      • Large exterior signage is located at all entrances into the shopping centre. This works particularly well at the Ward Street entrance where there are two entrances and one of these is mixed within shops on Ward Street. Centre Place uses a wide range of methods to communicate events and store specials to attract new visitors.
  • Arriving and Getting In:

    • Bus Stop:

      • The free CBD bus stop is also located nearby at 370 Anglesea Street. The free CBD bus also stops on Victoria Street, south of Ward Street, and provides access to Centre Place. For access from the Transport Centre, it is recommended to use the north side of Bryce Street and cross at the intersection of Bryce and Barton Street. This avoids the vehicle entrance to the carpark on Bryce Street. Alternatively, access is also good from the Transport Centre to the entrance to Centre Place at Ward Street. There is a loading bay entrance along this route, but the footpath is stable and wide.
      • The Hamilton Transport Centre is located at the intersection of Angelsea and Bryce Streets. The CBD shuttle bus stop is located at 370 Anglesea Street.
      • All Hamilton bus routes can be used to access Centreplace.
      • There is seating and shelter at the bus stop.
    • Car parking:

      • Undercover accessible car parks are located near the entrance to the Cinema on Level 2A and at all other levels near the lifts. Due to room, there is not a specified pedestrian zone from the carparks to the lifts but as vehicles are travelling up the ramps, their speed is low and should not be a concern. Two outside accessible carparks are also available with direct access to the shopping centre from one of them. This in on Level 2B. There is a fee to park in this carpark, however Centre Place does have 2 hours free parking with a $10 purchase (4 hours at the cinema) during the week. Free parking is also available every weekend and after 5pm on Thursdays. The Centre Place carpark has 12 mobility parking spaces (10 undercover). Undercover parking is also available at the Downtown Carpark. This has access via a lift near the Council offices. This carpark is managed by Hamilton City Council and is not included in the free parking offers. The carpark also has a height restriction  2.1m. Hamilton City has several accessible parking around the central city. There are five on-street mobility spaces near Centre Place - Two angle spaces outside Starbucks at the intersection of Ward Street and Worley Place. A loading bay becomes a mobility space between 6pm and 8am opposite these angle spaces. A parallel mobility space on the south side of Ward Street, between Victoria Street and Worley Place. An angle space at the intersection of Ward Street and Anglesea St, opposite The Warehouse.
      • There is a dedicated parent car park.
    • Kerb Side:

      • There is level access from the car parking provided by Centre Place. All access to the lifts are on the same surface level as the parks. The on-street carparks on Ward Street have flush kerb access to the footpath and flush kerb ramps are provided for crossing Anglesea Street from the Transport Centre. The intersection of Victoria Street and Ward Street is raised, but has level access across.
    • The identified accessible route to the site:

      • The route to the site is very accessible. Accessible carparks have direct access to the lifts. Care needs to be taken when making your way from standard car parks, as the route coincides with vehicles moving. For access from the Transport Centre, it is recommended to use the north side of Bryce Street and cross at the intersection of Bryce and Barton Street. This avoids the vehicle entrance to the carpark on Bryce Street. Access through the carpark from Bryce Street is not permitted. Alternatively, access is also good from the Transport Centre to the entrance to Centre Place at Ward Street where the footpath is stable and wide.
    • The main entrance into the site:

      • All main entrances from Bryce Street, Victoria Street and Ward Street are on the accessible route with level approach space on both sides of automatic opening doors. Slip-resistant surfaces have specifically been installed to minimise the risk of slipping over. Access from the carpark building is mostly via the lifts situated near the up ramps in the carpark. The only exceptions are the accesses from level 2A (Cinema) and 2B (Level 2 to Lido Cinema). Both entrances for these levels are flush with the carparking surface and have swinging doors.
    • Main entrance signage:

      • Exterior signage on the building is visible from Bryce Street, Victoria Street and Ward Street. These mark the entrances to the Shopping Centre from the streets.
    • Main entrance doorways (this includes gates and turnstiles)

      • All main entrances from Bryce Street, Victoria Street and Ward Street have automatic doors which open when approached allowing people to move through comfortably. Access from the carpark building is mostly via the lifts situated near the up ramps in the carpark. The only exceptions are the accesses from level 2A (Cinema) and 2B (Level 2 to Lido Cinema). Both entrances for these levels are flush (no kerb ramps) with the carparking surface and has swinging doors.
      • Single swing doors have a minimum width of 760mm.
      • The entrance door swing allows for a 1200mm minimum clear space.
      • There is a 300mm side panel on hinged doors.
  • Getting around within the site:

    • Customer Service:

      • The Centre Place Customer Service Desk team provide a wide range of helpful information and services, including Gift Card sales and the usage of wheelchairs and pushchairs.
      • There are staff available to help with any access enquiries.
      • There are wheelchairs available.
      • 2 manual wheelchairs are available at the Customer Service desk
      • 3 Pushchair/strollers are available at the Customer Service desk
      • All support animals are welcomed on premises (e.g. guide, hearing or mobility dogs etc).
    • The identified accessible route within the site:

      • Centre Place is situated over two parts  Centre Place between Bryce Street and Ward Street, and Downtown Plaza between Ward Street and Garden Place. Internal thoroughfares are accessible allowing multiple people to pass one another easily. Ramps with a gentle gradient throughout the site make accessing different floor levels manageable.
      • The accessible route within the site has a minimum width of 1200mm.
      • You can access all facilities and services within from this accessible route.
      • Lighting levels on this accessible route offer good visibility and viewing.
      • The layout suggests a welcoming physical environment (e.g. mobile floor stands provide unimpeded travel, or outdoor environment surfaces are well maintained).
    • Fixed ramps within:

      • There are five internal ramps within Centreplace
      • Ramps have a handrail.
    • Signage within the site:

      • Directory Boards (similar to the brochure) are located at the entrance from Victoria Street and Garden Place. These maps show the location of shops, lifts and accessible toilets. There is minimal signage throughout the shopping centre.
    • Sensory options:

      • Given that the building is a shopping centre, different lighting and sounds are to be expected throughout. All natural and artificial lighting has been controlled to avoid as much glare as possible with the polished surface throughout.
    • Surfaces:

      • The polished tiles on the floor may appear reflective for some. The floor may pose a slipping hazard if wet, however staff are aware and will attend to any spillages immediately. Signs will be available to alert visitors of any hazards. Slip-resistant versions of the tiles have been installed at the entrances to minimise slipping hazards.
    • Lifts:

      • A lift from the undercover Centre Place parking building provides direct access to the Shopping Centre on both ground floor and Level 1. This is located at the eastern end of the carpark and connects to the Shopping Centre next to the Customer Service desk. A small wheelchair lift is located near Hoyts Cinema to provide access to the Cinema. This is a small hydraulic lift and is not intended to be used to provide access to Level 1.
      • All controls (i.e. landing controls, alarm and emergency telephone) are located within a reachable range.
    • Stairs or Steps:

      • There are two sets of accessible stairs at Centre Place. One is located at the entrance from Victoria Street to Lido Cinema and the other is alternative access to the carpark with the lift. The stairs to Lido Cinema from Victoria Street are over 1200mm wide and have grip tread that is a similar colour to stair tread. The handrail ends at the bottom of the stairs. The surface is plain concrete with grip tread of a similar colour on the nosing. Small steps are located around the Shopping Centre. Two-stepped rises are located as an alternative to the ramp from the food court to the Bryce Street entrance and Ward Street to Bryce Street/Victoria Street. These steps have handrails and colour contrasted grip treads. Small one-rise steps outside on Bryce Street (alternative access to the restaurants) do not have contrast marking.
      • There is a handrail located on at least one or both sides of the stairs.
    • Accessible Reception/ Counter / Ticket Sales

      • The Customer Service Desk is located between the Food Court and the Bryce Street entrance. Knowledgeable and approachable customer service representatives are always available during the centre opening hours to assist with customer enquiries. Services at the Customer Service Desk include gift card sales and parking redemption. Directory maps of the centre are available in brochure printed format. An accessible counter is provided at the side of the counter. Mobility equipment for hire includes 2 x manual self-propelling wheelchairs 3 x pushchairs.
      • There is a counter located on the accessible route.
      • The counter is accessible and has a clear space of 1200mm x 1200mm in front.
      • There is at least one access space at the service or reception counter.
      • Assistance may be required to reach and use EFTPOS terminals.
      • There is a telephone available for the access customer to use.
    • Accessible Toilets:

      • Centre Place's accessible, unisex toilet is located near the food court, next to the Customer Service Area. A large parents room is next door. The single sex toilets by Farmers have an accessible toilet contained within them. They are contained in a self-contained compartment.
      • A unisex accessible toilet is available in the northern mall (Centre Place) next to the food court
      • All gender accessible toilets are in a self-contained compartment with full privacy.
      • There is a baby change station or separate parent room available.
      • Accessible toilets are not on every floor.
      • The toilet pan provides a stable base to transfer from.
      • The accessible toilet is a minimum of 1600mm wide x 1900mm long.
    • Places of assembly, entertainment and recreation:

      • One of the main areas of congregation is the food court. There is a variety of food available for purchase and a large dining area to sit and eat. There are two different heights of tables available  730mm and 1050mm high. Most table and chairs are moveable so tables can be joined together and chairs moved. Parent rooms are child friendly spaces designed for your convenience. They are equipped with microwaves, toddler toilets, change tables and screened seated areas for your feeding privacy. One is located near the Food Court, while another is near Farmers. A small children's playground is located outside on Ward Street. It is conveniently near the food court area. The inside food court also has a picnic area with artificial turf.
      • Entertainment areas are on the accessible route.
      • Recreation areas are located on the accessible route.
      • There is level access and floor space for wheelchair users to be seated with the general audience.
      • There is direct access to an accessible toilet.
    • Designated Accessible Areas:

      • The designated smoking area is accessible.
      • There is no grassed area for support animals (e.g. guide, hearing or mobility dogs).
      • There is an ATM located on the accessible route.
  • Getting out safely:

      • Health and Safety of everyone on site is of high importance to Centre Place retailers, Customer Service Representatives and Management. Staff are receiving regular training and understand processes for the safe evacuation of all during an emergency.
      • The emergency exits are accessible and hazard free.
      • All fire/smoke doors can stay open automatically during an emergency.
      • There are audible fire alerting devices.
      • Assembly areas (e.g. evacuation point) are on the accessible route.

Learning & Intellectual

Silver

These are the features that the business provides to create a positive accessible experience for customers or visitors with a learning or intellectual impairment.

  • Getting ready to go:

    • The website:

      • www.kiwiproperty.com/centre-place
      • The Centre Place website is a colourful, engaging and informative site that uses large-sized font and images to engage a wide audience. Images outlining key events scroll across the top with more information about what's happening in Centre Place further down the screen. A search engine enables you to find retail stores or events directly. A way-finding map lets you find key facilities during your visit, for example, toilet facilities, parent rooms, lifts and ATMs.
    • Brochures:

      • Centre Place's Centre Directory is a popular brochure for finding your way around the centre. Icons show locations for lifts, toilets, entrances and stores. Large exterior signage is located at all entrances into the shopping centre. This works particularly well at the Ward Street entrance where there are two entrances and one of these is mixed within shops on Ward Street. Centre Place uses a wide range of methods to communicate events and store specials to attract new visitors.
      • Large exterior signage is located at all entrances into the shopping centre. This works particularly well at the Ward Street entrance where there are two entrances and one of these is mixed within shops on Ward Street. Centre Place uses a wide range of methods to communicate events and store specials to attract new visitors.
  • Arriving and Getting In:

    • Bus Stop:

      • The free CBD bus stop is also located nearby at 370 Anglesea Street. The free CBD bus also stops on Victoria Street, south of Ward Street, and provides access to Centre Place. For access from the Transport Centre, it is recommended to use the north side of Bryce Street and cross at the intersection of Bryce and Barton Street. This avoids the vehicle entrance to the carpark on Bryce Street. Alternatively, access is also good from the Transport Centre to the entrance to Centre Place at Ward Street. There is a loading bay entrance along this route, but the footpath is stable and wide.
      • The Hamilton Transport Centre is located at the intersection of Angelsea and Bryce Streets. The CBD shuttle bus stop is located at 370 Anglesea Street.
      • All Hamilton bus routes can be used to access Centreplace.
      • There is seating and shelter at the bus stop.
    • Car parking:

      • Undercover accessible car parks are located near the entrance to the Cinema on Level 2A and at all other levels near the lifts. Due to room, there is not a specified pedestrian zone from the carparks to the lifts but as vehicles are travelling up the ramps, their speed is low and should not be a concern. Two outside accessible carparks are also available with direct access to the shopping centre from one of them. This in on Level 2B. There is a fee to park in this carpark, however Centre Place does have 2 hours free parking with a $10 purchase (4 hours at the cinema) during the week. Free parking is also available every weekend and after 5pm on Thursdays. The Centre Place carpark has 12 mobility parking spaces (10 undercover). Undercover parking is also available at the Downtown Carpark. This has access via a lift near the Council offices. This carpark is managed by Hamilton City Council and is not included in the free parking offers. The carpark also has a height restriction  2.1m. Hamilton City has several accessible parking around the central city. There are five on-street mobility spaces near Centre Place - Two angle spaces outside Starbucks at the intersection of Ward Street and Worley Place. A loading bay becomes a mobility space between 6pm and 8am opposite these angle spaces. A parallel mobility space on the south side of Ward Street, between Victoria Street and Worley Place. An angle space at the intersection of Ward Street and Anglesea St, opposite The Warehouse.
    • Kerb Side:

      • There is level access from the car parking provided by Centre Place. All access to the lifts are on the same surface level as the parks. The on-street carparks on Ward Street have flush kerb access to the footpath and flush kerb ramps are provided for crossing Anglesea Street from the Transport Centre. The intersection of Victoria Street and Ward Street is raised, but has level access across.
    • The identified accessible route to the site:

      • The route to the site is very accessible. Accessible carparks have direct access to the lifts. Care needs to be taken when making your way from standard car parks, as the route coincides with vehicles moving. For access from the Transport Centre, it is recommended to use the north side of Bryce Street and cross at the intersection of Bryce and Barton Street. This avoids the vehicle entrance to the carpark on Bryce Street. Access through the carpark from Bryce Street is not permitted. Alternatively, access is also good from the Transport Centre to the entrance to Centre Place at Ward Street where the footpath is stable and wide.
      • The accessible route to the site has a minimum width of 1200mm.
    • The main entrance into the site:

      • All main entrances from Bryce Street, Victoria Street and Ward Street are on the accessible route with level approach space on both sides of automatic opening doors. Slip-resistant surfaces have specifically been installed to minimise the risk of slipping over. Access from the carpark building is mostly via the lifts situated near the up ramps in the carpark. The only exceptions are the accesses from level 2A (Cinema) and 2B (Level 2 to Lido Cinema). Both entrances for these levels are flush with the carparking surface and have swinging doors.
    • Main entrance signage:

      • Exterior signage on the building is visible from Bryce Street, Victoria Street and Ward Street. These mark the entrances to the Shopping Centre from the streets.
    • Main entrance doorways (this includes gates and turnstiles)

      • All main entrances from Bryce Street, Victoria Street and Ward Street have automatic doors which open when approached allowing people to move through comfortably. Access from the carpark building is mostly via the lifts situated near the up ramps in the carpark. The only exceptions are the accesses from level 2A (Cinema) and 2B (Level 2 to Lido Cinema). Both entrances for these levels are flush (no kerb ramps) with the carparking surface and has swinging doors.
      • The entrance door swing allows for a 1200mm minimum clear space.
  • Getting around within the site:

    • Customer Service:

      • The Centre Place Customer Service Desk team provide a wide range of helpful information and services, including Gift Card sales and the usage of wheelchairs and pushchairs.
      • There are staff available to help with any access enquiries.
      • All support animals are welcomed on premises (e.g. guide, hearing or mobility dogs etc).
    • The identified accessible route within the site:

      • Centre Place is situated over two parts  Centre Place between Bryce Street and Ward Street, and Downtown Plaza between Ward Street and Garden Place. Internal thoroughfares are accessible allowing multiple people to pass one another easily. Ramps with a gentle gradient throughout the site make accessing different floor levels manageable.
      • The accessible route within the site has a minimum width of 1200mm.
      • You can access all facilities and services within from this accessible route.
      • Lighting levels on this accessible route offer good visibility and viewing.
      • The layout suggests a welcoming physical environment (e.g. mobile floor stands provide unimpeded travel, or outdoor environment surfaces are well maintained).
    • Fixed ramps within:

      • There are five internal ramps within Centreplace
      • Ramps have a handrail.
    • Signage within the site:

      • Directory Boards (similar to the brochure) are located at the entrance from Victoria Street and Garden Place. These maps show the location of shops, lifts and accessible toilets. There is minimal signage throughout the shopping centre.
    • Sensory options:

      • Given that the building is a shopping centre, different lighting and sounds are to be expected throughout. All natural and artificial lighting has been controlled to avoid as much glare as possible with the polished surface throughout.
    • Surfaces:

      • The polished tiles on the floor may appear reflective for some. The floor may pose a slipping hazard if wet, however staff are aware and will attend to any spillages immediately. Signs will be available to alert visitors of any hazards. Slip-resistant versions of the tiles have been installed at the entrances to minimise slipping hazards.
      • The floor surface covering is plain and clear.
    • Lifts:

      • A lift from the undercover Centre Place parking building provides direct access to the Shopping Centre on both ground floor and Level 1. This is located at the eastern end of the carpark and connects to the Shopping Centre next to the Customer Service desk. A small wheelchair lift is located near Hoyts Cinema to provide access to the Cinema. This is a small hydraulic lift and is not intended to be used to provide access to Level 1.
      • All controls (i.e. landing controls, alarm and emergency telephone) are located within a reachable range.
    • Stairs or Steps:

      • There are two sets of accessible stairs at Centre Place. One is located at the entrance from Victoria Street to Lido Cinema and the other is alternative access to the carpark with the lift. The stairs to Lido Cinema from Victoria Street are over 1200mm wide and have grip tread that is a similar colour to stair tread. The handrail ends at the bottom of the stairs. The surface is plain concrete with grip tread of a similar colour on the nosing. Small steps are located around the Shopping Centre. Two-stepped rises are located as an alternative to the ramp from the food court to the Bryce Street entrance and Ward Street to Bryce Street/Victoria Street. These steps have handrails and colour contrasted grip treads. Small one-rise steps outside on Bryce Street (alternative access to the restaurants) do not have contrast marking.
      • There is a handrail located on at least one or both sides of the stairs.
    • Accessible Reception/ Counter / Ticket Sales

      • The Customer Service Desk is located between the Food Court and the Bryce Street entrance. Knowledgeable and approachable customer service representatives are always available during the centre opening hours to assist with customer enquiries. Services at the Customer Service Desk include gift card sales and parking redemption. Directory maps of the centre are available in brochure printed format. An accessible counter is provided at the side of the counter. Mobility equipment for hire includes 2 x manual self-propelling wheelchairs 3 x pushchairs.
      • There is a counter located on the accessible route.
      • The counter is accessible and has a clear space of 1200mm x 1200mm in front.
      • Assistance may be required to reach and use EFTPOS terminals.
      • There is a telephone available for the access customer to use.
    • Accessible Toilets:

      • Centre Place's accessible, unisex toilet is located near the food court, next to the Customer Service Area. A large parents room is next door. The single sex toilets by Farmers have an accessible toilet contained within them. They are contained in a self-contained compartment.
      • A unisex accessible toilet is available in the northern mall (Centre Place) next to the food court
      • All gender accessible toilets are in a self-contained compartment with full privacy.
      • Accessible toilets are not on every floor.
      • The toilet pan provides a stable base to transfer from.
      • The accessible toilet is a minimum of 1600mm wide x 1900mm long.
    • Places of assembly, entertainment and recreation:

      • One of the main areas of congregation is the food court. There is a variety of food available for purchase and a large dining area to sit and eat. There are two different heights of tables available  730mm and 1050mm high. Most table and chairs are moveable so tables can be joined together and chairs moved. Parent rooms are child friendly spaces designed for your convenience. They are equipped with microwaves, toddler toilets, change tables and screened seated areas for your feeding privacy. One is located near the Food Court, while another is near Farmers. A small children's playground is located outside on Ward Street. It is conveniently near the food court area. The inside food court also has a picnic area with artificial turf.
      • Entertainment areas are on the accessible route.
      • Recreation areas are located on the accessible route.
      • There is level access and floor space for wheelchair users to be seated with the general audience.
      • There is direct access to an accessible toilet.
    • Designated Accessible Areas:

      • The designated smoking area is accessible.
      • There is no grassed area for support animals (e.g. guide, hearing or mobility dogs).
      • There is an ATM located on the accessible route.
  • Getting out safely:

      • Health and Safety of everyone on site is of high importance to Centre Place retailers, Customer Service Representatives and Management. Staff are receiving regular training and understand processes for the safe evacuation of all during an emergency.
      • The emergency exits are accessible and hazard free.
      • All fire/smoke doors can stay open automatically during an emergency.
      • There are audible fire alerting devices.
      • Assembly areas (e.g. evacuation point) are on the accessible route.

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