Breadcrumbs

Northlands Shopping Centre

Contact Information

Northlands Shopping Centre
55 Main North Road Papanui , Christchurch
43 29'31.8S,172 36'36.8E
Phone: 03 352 1600
Fax: Not available
www.kiwiproperty.com

Accessibility Report

Summary

Gold

Northlands Shopping Centre is a large shopping complex situated in the north of Christchurch with good car and bus access. It has over 100 stores, ranging from large department stores to small niche product stores, several cafe/food outlets and a food court with a variety of fast food outlets. There is also a playground for children and a Hoyts cinema complex. The shops are all at ground level, but the cinema is situated on the first floor. This and the covered car parks have access by both stairs and lift. There are 8 entrances into the shopping centre with car parks close to any of these. There is a large amount of parking, both in the covered car parks and the open car parks, as well as one underground car park under the Countdown supermarket.

View the full accessibility report for Northlands Shopping Centre.

Ratings by Access Group

The Be. Welcome Assessment rates the accessibility of the organisation in each of the following 5 access groups, as well as providing an overall rating:

Overall Rating
Gold 80%
Vision
Gold 82%
Hearing
Gold 80%
Mobility
Gold 82%
Parents
Gold 84%
Learning & Intellectual
Gold 83%

Vision

Gold

These are the features that the business provides to create a positive accessible experience for customers or visitors with a vision impairment.

  • Getting ready to go:

    • The website:

      • https://www.kiwiproperty.com/northlands/
      • Information on the accessible facilities is also outlined on this organisation's website.
      • Information on the accessible facilities is also outlined on this organisation's website. The website gives clear information about how to get to the shopping centre, where the mobility car parks, accessible toilets and baby change and baby feeding room facilities are situated as well as store details.
    • Brochures:

      • There are brochures available at the customer service counter, with a map of the shopping centre giving a list and whereabouts of the shops, parking with different time allowances, toilets, baby change, taxi pick up areas and ATM machines. This map is also available on the website. Northlands Shopping Centre does occasional promotional advertising around events and holiday periods, using large billboards, or the website. It advertises on Facebook, its website and other social media.
  • Arriving and Getting In:

    • Bus Stop:

      • There are a large number of buses which go past Northlands Shopping Centre, stopping either on Main North Road, close to the Main North Road entrance, or to Langdons Road, stopping opposite the Hoyts Cinema end of the centre. There are road crossing islands if stopping on the other side of the road from the centre.
      • The bus stops are located on Main North Road and Langdons Road
      • Bus routes are the 108 to Casebrook, Blue line to Rangiora, 107 to Styx, 95 to Pegasus, the Orbiter on Main North Road. #7 bus from Cashmere to Northlands on Langdons Road.
      • There is seating and shelter at the bus stop.
    • Car parking:

      • There are accessible car parks in the parking buildings as well as in the open car parks which are nearer the supermarket entrances. There are also parent car parks alongside the mobility car parks both in the car park buildings and outside parks. These are well spread out throughout the whole shopping centre site. All car parks are free, but are time limited to 60, 90 and 240 minutes of parking or all-day parking on the top floor of the car parks.
      • There is accessible car parking.
      • Accessible car parks are not available on all levels of the multi level car park.
      • There is shelter over the accessible car parking.
    • Drop off/pick up zone:

      • There are some unofficial drop off zones at the entrances and taxis zones outside Countdown supermarket and the Hoyts cinema end of the centre. People are dropped off at the Sissons Drive entrance and the other entrances, but these are not marked as such.
      • The drop off/pick up zone is located within 200 metres of the organisation's entrance.
      • There is shelter over the drop off/pick up zone.
      • There is a kerb curb cut to the pavement or the environment is level.
    • Drop off/pick up zone signage:

    • Kerb Side:

      • All surfaces going into the centre are flat or have a small rise, and are easily accessible. There are some metal bollards near the entrance from Sissons Drive car park which customers need to be aware of.
      • There is a kerb ramp for changes in level between the car park and footpath.
    • Fixed ramps to the main entrance:

      • There is a small sloping surface from the Sissons Road car park into the centre which someone with vision impairment may not be aware of initially. There is also a sloping route from the main centre into the Countdown supermarket area. There is a small ramped surface from the Sissons Drive car park into the centre and from the centre into Countdown supermarket.
      • There is a small ramped surface from the Sissons Drive car park into the centre and from the centre into Countdown supermarket.
    • The identified accessible route to the site:

      • There are multiple entry points into the centre, with most being easily accessible from a nearby car park. There are painted pedestrian crossings which lead customers across the various car parks towards the entrance.
      • The accessible route to the site has a minimum width of 1200mm.
      • There are ground tactile indicators installed to help navigate to the main entrance.
      • The accessible route has fixed obstructions that could impede travel.
    • The main entrance into the site:

      • All car parks are close to one of the 7 entrances and have good access.
    • Main entrance signage:

      • Although there are large words indicating this is Northlands Shopping Centre on pillars outside some of the entrances, there are no 'Entrance' signs.
    • Main entrance doorways (this includes gates and turnstiles)

      • All the doors into the centre are automatic with clear marking across them to alert anyone with visual impairment. These doors provide easy access for everyone.
      • Ramps exist for thresholds greater than 20mm.
  • Getting around within the site:

    • Customer Service:

      • Many of the customers with access needs are local and are known to the centre staff. The staff provide helpful advice and support to all their customers.
      • There are staff available to help with any access enquiries.
      • All support animals are welcomed on premises (e.g. guide, hearing or mobility dogs etc).
    • The identified accessible route within the site:

      • The route throughout the shopping centre is easily accessible with wide thoroughfares throughout. There are areas throughout the centre with a range of seating to allow customers to take a break, in the centre of the aisles. The seating is usually on a slightly raised wooden floor, with bevelled edge, so centre visitors are aware of the change of use. All store owners are conscious of not having tables or signs that may extend out from their stores which could block access through the centre.
      • The accessible route within the site has a minimum width of 1200mm.
      • Any permanently fixed objects are detectable by a person using a cane.
      • You can access all facilities and services within from this accessible route.
      • Lighting levels on this accessible route offer good visibility and viewing.
      • The layout suggests a welcoming physical environment (e.g. mobile floor stands provide unimpeded travel, or outdoor environment surfaces are well maintained).
    • Fixed ramps within:

      • The corridor leading from the main shopping centre into Countdown's entrance is slightly sloping.
      • Ramps have a handrail.
    • Signage within the site:

      • There are signs hanging from the ceiling, throughout the centre, indicating where facilities such as toilets, baby change rooms are located as well as the major stores.
    • Sensory options:

      • The shopping centre can be a noisy place when busy. Occasionally there are shows which are held in one area. The sound for this is managed independently from the centre. There is braille on the lift controls next to the cinema complex but not on the car park lifts.
    • Surfaces:

      • The only area with carpet is in the Hoyts Cinema complex on the stairs and in the main foyer upstairs. This area is also dark with low lighting, so anyone with visual impairment needs to be aware of this as it may impede movement. Floors are polished but are slip-resistant, however, some visitors who have mobility issues may find it a difficult surface to walk on. Use of the available wheelchairs is recommended for anyone in this situation and these can be pre-booked through the Customer Services desk.
      • The floor surface covering has a strong pattern and could be disorienting.
      • Tactile indicators are installed on accessible route
    • Lifts:

      • There are lifts in both of the car parks, from the ground floor up to a restaurant on the mezzanine floor and to the cinemas at the Langdons Road end of the centre.
      • All controls (i.e. landing controls, alarm and emergency telephone) are located within a reachable range.
    • Stairs or Steps:

      • The stairs up to the cinema complex consist of 4 wide flights of 12-13 steps. As this is a long flight of stairs, anyone with mobility needs can take the lift up. There are also steps up to the different levels of the car park, and the option of taking a lift if preferred.
      • There is a handrail located on at least one or both sides of the stairs.
    • Accessible Reception/ Counter / Ticket Sales

      • The customer service counter is based in one of the side aisles off the main route through the centre. It is manned by two staff who are able to help out with any enquiries relating to the centre.
      • There is a counter located on the accessible route.
      • The counter is accessible and has a clear space of 1200mm x 1200mm in front.
      • There is a private room or quieter area available to use for communication or personal requirements.
      • EFTPOS terminals are reachable and usable.
    • Accessible Toilets:

      • There are a good number of accessible toilets at both ends of the shopping centre as well as on the first floor near the cinema complex. There are also spacious baby change areas and baby feeding rooms at each end of the centre which provide privacy and a quiet environment for feeding babies.
      • Two blocks of toilets at each end of the centre and a small block of toilets on the first floor near the cinema complex.
      • All gender accessible toilets are in a self-contained compartment with full privacy.
      • Accessible toilets are distributed evenly throughout multi storey buildings.
      • The toilet pan provides a stable base to transfer from.
      • The accessible toilet is a minimum of 1600mm wide x 1900mm long.
    • Places of assembly, entertainment and recreation:

      • Entertainment areas are on the accessible route.
      • Recreation areas are located on the accessible route.
      • There is level access and floor space for wheelchair users to be seated with the general audience.
      • There is direct access to an accessible toilet.
    • Designated Accessible Areas:

      • There are groups of seats, usually with two arm chairs as well as lower seats for customers to use, throughout the whole centre. This is helpful as the distance from one end to the other can be challenging for anyone with reduced mobility. There is not a public telephone within the centre, but there is one outside Countdown supermarket, on Main North Road. Anyone who needs to use a phone to contact a taxi etc. can get assistance from the Customer Services team. There are six ATM machines for each of the major banks in the centre.
      • There is a grassed area for support animals (e.g. guide, hearing or mobility dogs).
      • There is an ATM located on the accessible route.
  • Getting out safely:

      • There is an efficient evacuation process run within the shopping centre by retailers who have sector wardens. They are available to assist exiting all customers and particularly anyone who may have difficulty with mobility or any other impairment. The cleaning and security staff are also always available to help anyone in need.
      • The emergency exits are accessible and hazard free.
      • All fire/smoke doors can stay open automatically during an emergency.
      • There are visual fire alerting devices.
      • There are audible fire alerting devices.
      • Assembly areas (e.g. evacuation point) are on the accessible route.

Hearing

Gold

These are the features that the business provides to create a positive accessible experience for customers or visitors who are Deaf or have a hearing impairment.

  • Getting ready to go:

    • The website:

      • https://www.kiwiproperty.com/northlands/
      • Information on the accessible facilities is also outlined on this organisation's website.
      • Information on the accessible facilities is also outlined on this organisation's website. The website gives clear information about how to get to the shopping centre, where the mobility car parks, accessible toilets and baby change and baby feeding room facilities are situated as well as store details.
    • Brochures:

      • There are brochures available at the customer service counter, with a map of the shopping centre giving a list and whereabouts of the shops, parking with different time allowances, toilets, baby change, taxi pick up areas and ATM machines. This map is also available on the website. Northlands Shopping Centre does occasional promotional advertising around events and holiday periods, using large billboards, or the website. It advertises on Facebook, its website and other social media.
  • Arriving and Getting In:

    • Bus Stop:

      • There are a large number of buses which go past Northlands Shopping Centre, stopping either on Main North Road, close to the Main North Road entrance, or to Langdons Road, stopping opposite the Hoyts Cinema end of the centre. There are road crossing islands if stopping on the other side of the road from the centre.
      • The bus stops are located on Main North Road and Langdons Road
      • Bus routes are the 108 to Casebrook, Blue line to Rangiora, 107 to Styx, 95 to Pegasus, the Orbiter on Main North Road. #7 bus from Cashmere to Northlands on Langdons Road.
      • There is seating and shelter at the bus stop.
    • Car parking:

      • There are accessible car parks in the parking buildings as well as in the open car parks which are nearer the supermarket entrances. There are also parent car parks alongside the mobility car parks both in the car park buildings and outside parks. These are well spread out throughout the whole shopping centre site. All car parks are free, but are time limited to 60, 90 and 240 minutes of parking or all-day parking on the top floor of the car parks.
    • Drop off/pick up zone:

      • There are some unofficial drop off zones at the entrances and taxis zones outside Countdown supermarket and the Hoyts cinema end of the centre. People are dropped off at the Sissons Drive entrance and the other entrances, but these are not marked as such.
      • The drop off/pick up zone is located within 200 metres of the organisation's entrance.
      • There is shelter over the drop off/pick up zone.
      • There is a kerb curb cut to the pavement or the environment is level.
    • Drop off/pick up zone signage:

    • Kerb Side:

      • All surfaces going into the centre are flat or have a small rise, and are easily accessible. There are some metal bollards near the entrance from Sissons Drive car park which customers need to be aware of.
    • Fixed ramps to the main entrance:

      • There is a small sloping surface from the Sissons Road car park into the centre which someone with vision impairment may not be aware of initially. There is also a sloping route from the main centre into the Countdown supermarket area. There is a small ramped surface from the Sissons Drive car park into the centre and from the centre into Countdown supermarket.
    • The identified accessible route to the site:

      • There are multiple entry points into the centre, with most being easily accessible from a nearby car park. There are painted pedestrian crossings which lead customers across the various car parks towards the entrance.
    • The main entrance into the site:

      • All car parks are close to one of the 7 entrances and have good access.
    • Main entrance signage:

      • Although there are large words indicating this is Northlands Shopping Centre on pillars outside some of the entrances, there are no 'Entrance' signs.
    • Main entrance doorways (this includes gates and turnstiles)

      • All the doors into the centre are automatic with clear marking across them to alert anyone with visual impairment. These doors provide easy access for everyone.
      • Ramps exist for thresholds greater than 20mm.
  • Getting around within the site:

    • Customer Service:

      • Many of the customers with access needs are local and are known to the centre staff. The staff provide helpful advice and support to all their customers.
      • There are staff available to help with any access enquiries.
      • All support animals are welcomed on premises (e.g. guide, hearing or mobility dogs etc).
    • Communicating Accessibly:

      • Information can be sent out via email.
    • The identified accessible route within the site:

      • The route throughout the shopping centre is easily accessible with wide thoroughfares throughout. There are areas throughout the centre with a range of seating to allow customers to take a break, in the centre of the aisles. The seating is usually on a slightly raised wooden floor, with bevelled edge, so centre visitors are aware of the change of use. All store owners are conscious of not having tables or signs that may extend out from their stores which could block access through the centre.
      • The accessible route within the site has a minimum width of 1200mm.
      • You can access all facilities and services within from this accessible route.
      • Lighting levels on this accessible route offer good visibility and viewing.
      • The layout suggests a welcoming physical environment (e.g. mobile floor stands provide unimpeded travel, or outdoor environment surfaces are well maintained).
    • Fixed ramps within:

      • Ramps have a handrail.
    • Signage within the site:

      • There are signs hanging from the ceiling, throughout the centre, indicating where facilities such as toilets, baby change rooms are located as well as the major stores.
    • Sensory options:

      • The shopping centre can be a noisy place when busy. Occasionally there are shows which are held in one area. The sound for this is managed independently from the centre. There is braille on the lift controls next to the cinema complex but not on the car park lifts.
      • A listening system exists.
    • Surfaces:

      • The only area with carpet is in the Hoyts Cinema complex on the stairs and in the main foyer upstairs. This area is also dark with low lighting, so anyone with visual impairment needs to be aware of this as it may impede movement. Floors are polished but are slip-resistant, however, some visitors who have mobility issues may find it a difficult surface to walk on. Use of the available wheelchairs is recommended for anyone in this situation and these can be pre-booked through the Customer Services desk.
    • Lifts:

      • There are lifts in both of the car parks, from the ground floor up to a restaurant on the mezzanine floor and to the cinemas at the Langdons Road end of the centre.
      • All controls (i.e. landing controls, alarm and emergency telephone) are located within a reachable range.
    • Stairs or Steps:

      • The stairs up to the cinema complex consist of 4 wide flights of 12-13 steps. As this is a long flight of stairs, anyone with mobility needs can take the lift up. There are also steps up to the different levels of the car park, and the option of taking a lift if preferred.
      • There is a handrail located on at least one or both sides of the stairs.
    • Accessible Reception/ Counter / Ticket Sales

      • The customer service counter is based in one of the side aisles off the main route through the centre. It is manned by two staff who are able to help out with any enquiries relating to the centre.
      • There is a counter located on the accessible route.
      • The counter is accessible and has a clear space of 1200mm x 1200mm in front.
      • There is a private room or quieter area available to use for communication or personal requirements.
      • EFTPOS terminals are reachable and usable.
    • Accessible Toilets:

      • There are a good number of accessible toilets at both ends of the shopping centre as well as on the first floor near the cinema complex. There are also spacious baby change areas and baby feeding rooms at each end of the centre which provide privacy and a quiet environment for feeding babies.
      • Two blocks of toilets at each end of the centre and a small block of toilets on the first floor near the cinema complex.
      • All gender accessible toilets are in a self-contained compartment with full privacy.
      • Accessible toilets are distributed evenly throughout multi storey buildings.
      • The toilet pan provides a stable base to transfer from.
      • The accessible toilet is a minimum of 1600mm wide x 1900mm long.
    • Places of assembly, entertainment and recreation:

      • Entertainment areas are on the accessible route.
      • Recreation areas are located on the accessible route.
      • There is direct access to an accessible toilet.
    • Designated Accessible Areas:

      • There are groups of seats, usually with two arm chairs as well as lower seats for customers to use, throughout the whole centre. This is helpful as the distance from one end to the other can be challenging for anyone with reduced mobility. There is not a public telephone within the centre, but there is one outside Countdown supermarket, on Main North Road. Anyone who needs to use a phone to contact a taxi etc. can get assistance from the Customer Services team. There are six ATM machines for each of the major banks in the centre.
      • There is a grassed area for support animals (e.g. guide, hearing or mobility dogs).
      • There is an ATM located on the accessible route.
  • Getting out safely:

      • There is an efficient evacuation process run within the shopping centre by retailers who have sector wardens. They are available to assist exiting all customers and particularly anyone who may have difficulty with mobility or any other impairment. The cleaning and security staff are also always available to help anyone in need.
      • The emergency exits are accessible and hazard free.
      • All fire/smoke doors can stay open automatically during an emergency.
      • There are audible fire alerting devices.
      • Assembly areas (e.g. evacuation point) are on the accessible route.

Mobility

Gold

These are the features that the business provides to create a positive accessible experience for customers or visitors with a mobility impairment.

  • Getting ready to go:

    • The website:

      • https://www.kiwiproperty.com/northlands/
      • Information on the accessible facilities is also outlined on this organisation's website.
      • Information on the accessible facilities is also outlined on this organisation's website. The website gives clear information about how to get to the shopping centre, where the mobility car parks, accessible toilets and baby change and baby feeding room facilities are situated as well as store details.
    • Brochures:

      • There are brochures available at the customer service counter, with a map of the shopping centre giving a list and whereabouts of the shops, parking with different time allowances, toilets, baby change, taxi pick up areas and ATM machines. This map is also available on the website. Northlands Shopping Centre does occasional promotional advertising around events and holiday periods, using large billboards, or the website. It advertises on Facebook, its website and other social media.
  • Arriving and Getting In:

    • Bus Stop:

      • There are a large number of buses which go past Northlands Shopping Centre, stopping either on Main North Road, close to the Main North Road entrance, or to Langdons Road, stopping opposite the Hoyts Cinema end of the centre. There are road crossing islands if stopping on the other side of the road from the centre.
      • The bus stops are located on Main North Road and Langdons Road
      • Bus routes are the 108 to Casebrook, Blue line to Rangiora, 107 to Styx, 95 to Pegasus, the Orbiter on Main North Road. #7 bus from Cashmere to Northlands on Langdons Road.
      • There is seating and shelter at the bus stop.
    • Car parking:

      • There are accessible car parks in the parking buildings as well as in the open car parks which are nearer the supermarket entrances. There are also parent car parks alongside the mobility car parks both in the car park buildings and outside parks. These are well spread out throughout the whole shopping centre site. All car parks are free, but are time limited to 60, 90 and 240 minutes of parking or all-day parking on the top floor of the car parks.
      • There is accessible car parking.
      • Accessible car parks are not available on all levels of the multi level car park.
      • There is shelter over the accessible car parking.
    • Drop off/pick up zone:

      • There are some unofficial drop off zones at the entrances and taxis zones outside Countdown supermarket and the Hoyts cinema end of the centre. People are dropped off at the Sissons Drive entrance and the other entrances, but these are not marked as such.
      • The drop off/pick up zone is located within 200 metres of the organisation's entrance.
      • There is shelter over the drop off/pick up zone.
      • There is a kerb curb cut to the pavement or the environment is level.
    • Drop off/pick up zone signage:

    • Kerb Side:

      • All surfaces going into the centre are flat or have a small rise, and are easily accessible. There are some metal bollards near the entrance from Sissons Drive car park which customers need to be aware of.
      • There is a kerb ramp for changes in level between the car park and footpath.
    • Fixed ramps to the main entrance:

      • There is a small sloping surface from the Sissons Road car park into the centre which someone with vision impairment may not be aware of initially. There is also a sloping route from the main centre into the Countdown supermarket area. There is a small ramped surface from the Sissons Drive car park into the centre and from the centre into Countdown supermarket.
      • There is a small ramped surface from the Sissons Drive car park into the centre and from the centre into Countdown supermarket.
    • The identified accessible route to the site:

      • There are multiple entry points into the centre, with most being easily accessible from a nearby car park. There are painted pedestrian crossings which lead customers across the various car parks towards the entrance.
      • The accessible route to the site has a minimum width of 1200mm.
      • The accessible route has fixed obstructions that could impede travel.
    • The main entrance into the site:

      • All car parks are close to one of the 7 entrances and have good access.
    • Main entrance signage:

      • Although there are large words indicating this is Northlands Shopping Centre on pillars outside some of the entrances, there are no 'Entrance' signs.
    • Main entrance doorways (this includes gates and turnstiles)

      • All the doors into the centre are automatic with clear marking across them to alert anyone with visual impairment. These doors provide easy access for everyone.
      • Ramps exist for thresholds greater than 20mm.
  • Getting around within the site:

    • Customer Service:

      • Many of the customers with access needs are local and are known to the centre staff. The staff provide helpful advice and support to all their customers.
      • There are staff available to help with any access enquiries.
      • There are wheelchairs available.
      • 4 wheelchairs (not self propelled)
      • There are scooters available.
      • 1 mobility scooter
      • 3 child strollers
      • All support animals are welcomed on premises (e.g. guide, hearing or mobility dogs etc).
    • The identified accessible route within the site:

      • The route throughout the shopping centre is easily accessible with wide thoroughfares throughout. There are areas throughout the centre with a range of seating to allow customers to take a break, in the centre of the aisles. The seating is usually on a slightly raised wooden floor, with bevelled edge, so centre visitors are aware of the change of use. All store owners are conscious of not having tables or signs that may extend out from their stores which could block access through the centre.
      • The accessible route within the site has a minimum width of 1200mm.
      • You can access all facilities and services within from this accessible route.
      • Lighting levels on this accessible route offer good visibility and viewing.
      • The layout suggests a welcoming physical environment (e.g. mobile floor stands provide unimpeded travel, or outdoor environment surfaces are well maintained).
    • Fixed ramps within:

      • The corridor leading from the main shopping centre into Countdown's entrance is slightly sloping.
      • Ramps have a handrail.
    • Signage within the site:

      • There are signs hanging from the ceiling, throughout the centre, indicating where facilities such as toilets, baby change rooms are located as well as the major stores.
    • Sensory options:

      • The shopping centre can be a noisy place when busy. Occasionally there are shows which are held in one area. The sound for this is managed independently from the centre. There is braille on the lift controls next to the cinema complex but not on the car park lifts.
    • Surfaces:

      • The only area with carpet is in the Hoyts Cinema complex on the stairs and in the main foyer upstairs. This area is also dark with low lighting, so anyone with visual impairment needs to be aware of this as it may impede movement. Floors are polished but are slip-resistant, however, some visitors who have mobility issues may find it a difficult surface to walk on. Use of the available wheelchairs is recommended for anyone in this situation and these can be pre-booked through the Customer Services desk.
      • Easy movement around the site due to short cut carpet pile.
    • Lifts:

      • There are lifts in both of the car parks, from the ground floor up to a restaurant on the mezzanine floor and to the cinemas at the Langdons Road end of the centre.
      • All controls (i.e. landing controls, alarm and emergency telephone) are located within a reachable range.
    • Stairs or Steps:

      • The stairs up to the cinema complex consist of 4 wide flights of 12-13 steps. As this is a long flight of stairs, anyone with mobility needs can take the lift up. There are also steps up to the different levels of the car park, and the option of taking a lift if preferred.
      • There is a handrail located on at least one or both sides of the stairs.
    • Accessible Reception/ Counter / Ticket Sales

      • The customer service counter is based in one of the side aisles off the main route through the centre. It is manned by two staff who are able to help out with any enquiries relating to the centre.
      • There is a counter located on the accessible route.
      • The counter is accessible and has a clear space of 1200mm x 1200mm in front.
      • There is no access space at the service or reception counter.
      • There is a private room or quieter area available to use for communication or personal requirements.
      • EFTPOS terminals are reachable and usable.
    • Accessible Toilets:

      • There are a good number of accessible toilets at both ends of the shopping centre as well as on the first floor near the cinema complex. There are also spacious baby change areas and baby feeding rooms at each end of the centre which provide privacy and a quiet environment for feeding babies.
      • Two blocks of toilets at each end of the centre and a small block of toilets on the first floor near the cinema complex.
      • All gender accessible toilets are in a self-contained compartment with full privacy.
      • Accessible toilets are distributed evenly throughout multi storey buildings.
      • The toilet pan provides a stable base to transfer from.
      • The accessible toilet is a minimum of 1600mm wide x 1900mm long.
      • The washbasin is reachable from the toilet seat.
    • Places of assembly, entertainment and recreation:

      • Entertainment areas are on the accessible route.
      • Recreation areas are located on the accessible route.
      • There is level access and floor space for wheelchair users to be seated with the general audience.
      • There is direct access to an accessible toilet.
    • Designated Accessible Areas:

      • There are groups of seats, usually with two arm chairs as well as lower seats for customers to use, throughout the whole centre. This is helpful as the distance from one end to the other can be challenging for anyone with reduced mobility. There is not a public telephone within the centre, but there is one outside Countdown supermarket, on Main North Road. Anyone who needs to use a phone to contact a taxi etc. can get assistance from the Customer Services team. There are six ATM machines for each of the major banks in the centre.
      • There is a grassed area for support animals (e.g. guide, hearing or mobility dogs).
      • There is an ATM located on the accessible route.
  • Getting out safely:

      • There is an efficient evacuation process run within the shopping centre by retailers who have sector wardens. They are available to assist exiting all customers and particularly anyone who may have difficulty with mobility or any other impairment. The cleaning and security staff are also always available to help anyone in need.
      • The emergency exits are accessible and hazard free.
      • All fire/smoke doors can stay open automatically during an emergency.
      • There are audible fire alerting devices.
      • Assembly areas (e.g. evacuation point) are on the accessible route.

Parents

Gold

These are the features that the business provides to create a positive accessible experience for customers or visitors with young children.

  • Getting ready to go:

    • The website:

      • https://www.kiwiproperty.com/northlands/
      • Information on the accessible facilities is also outlined on this organisation's website.
      • Information on the accessible facilities is also outlined on this organisation's website. The website gives clear information about how to get to the shopping centre, where the mobility car parks, accessible toilets and baby change and baby feeding room facilities are situated as well as store details.
    • Brochures:

      • There are brochures available at the customer service counter, with a map of the shopping centre giving a list and whereabouts of the shops, parking with different time allowances, toilets, baby change, taxi pick up areas and ATM machines. This map is also available on the website. Northlands Shopping Centre does occasional promotional advertising around events and holiday periods, using large billboards, or the website. It advertises on Facebook, its website and other social media.
  • Arriving and Getting In:

    • Bus Stop:

      • There are a large number of buses which go past Northlands Shopping Centre, stopping either on Main North Road, close to the Main North Road entrance, or to Langdons Road, stopping opposite the Hoyts Cinema end of the centre. There are road crossing islands if stopping on the other side of the road from the centre.
      • The bus stops are located on Main North Road and Langdons Road
      • Bus routes are the 108 to Casebrook, Blue line to Rangiora, 107 to Styx, 95 to Pegasus, the Orbiter on Main North Road. #7 bus from Cashmere to Northlands on Langdons Road.
      • There is seating and shelter at the bus stop.
    • Car parking:

      • There are accessible car parks in the parking buildings as well as in the open car parks which are nearer the supermarket entrances. There are also parent car parks alongside the mobility car parks both in the car park buildings and outside parks. These are well spread out throughout the whole shopping centre site. All car parks are free, but are time limited to 60, 90 and 240 minutes of parking or all-day parking on the top floor of the car parks.
      • There is a dedicated parent car park.
    • Drop off/pick up zone:

      • There are some unofficial drop off zones at the entrances and taxis zones outside Countdown supermarket and the Hoyts cinema end of the centre. People are dropped off at the Sissons Drive entrance and the other entrances, but these are not marked as such.
      • The drop off/pick up zone is located within 200 metres of the organisation's entrance.
      • There is shelter over the drop off/pick up zone.
      • There is a kerb curb cut to the pavement or the environment is level.
    • Drop off/pick up zone signage:

    • Kerb Side:

      • All surfaces going into the centre are flat or have a small rise, and are easily accessible. There are some metal bollards near the entrance from Sissons Drive car park which customers need to be aware of.
      • There is a kerb ramp for changes in level between the car park and footpath.
    • Fixed ramps to the main entrance:

      • There is a small sloping surface from the Sissons Road car park into the centre which someone with vision impairment may not be aware of initially. There is also a sloping route from the main centre into the Countdown supermarket area. There is a small ramped surface from the Sissons Drive car park into the centre and from the centre into Countdown supermarket.
      • There is a small ramped surface from the Sissons Drive car park into the centre and from the centre into Countdown supermarket.
    • The identified accessible route to the site:

      • There are multiple entry points into the centre, with most being easily accessible from a nearby car park. There are painted pedestrian crossings which lead customers across the various car parks towards the entrance.
      • The accessible route has fixed obstructions that could impede travel.
    • The main entrance into the site:

      • All car parks are close to one of the 7 entrances and have good access.
    • Main entrance signage:

      • Although there are large words indicating this is Northlands Shopping Centre on pillars outside some of the entrances, there are no 'Entrance' signs.
    • Main entrance doorways (this includes gates and turnstiles)

      • All the doors into the centre are automatic with clear marking across them to alert anyone with visual impairment. These doors provide easy access for everyone.
      • Ramps exist for thresholds greater than 20mm.
  • Getting around within the site:

    • Customer Service:

      • Many of the customers with access needs are local and are known to the centre staff. The staff provide helpful advice and support to all their customers.
      • There are staff available to help with any access enquiries.
      • There are wheelchairs available.
      • 4 wheelchairs (not self propelled)
      • There are scooters available.
      • 1 mobility scooter
      • 3 child strollers
      • All support animals are welcomed on premises (e.g. guide, hearing or mobility dogs etc).
    • The identified accessible route within the site:

      • The route throughout the shopping centre is easily accessible with wide thoroughfares throughout. There are areas throughout the centre with a range of seating to allow customers to take a break, in the centre of the aisles. The seating is usually on a slightly raised wooden floor, with bevelled edge, so centre visitors are aware of the change of use. All store owners are conscious of not having tables or signs that may extend out from their stores which could block access through the centre.
      • The accessible route within the site has a minimum width of 1200mm.
      • You can access all facilities and services within from this accessible route.
      • Lighting levels on this accessible route offer good visibility and viewing.
      • The layout suggests a welcoming physical environment (e.g. mobile floor stands provide unimpeded travel, or outdoor environment surfaces are well maintained).
    • Fixed ramps within:

      • The corridor leading from the main shopping centre into Countdown's entrance is slightly sloping.
      • Ramps have a handrail.
    • Signage within the site:

      • There are signs hanging from the ceiling, throughout the centre, indicating where facilities such as toilets, baby change rooms are located as well as the major stores.
    • Sensory options:

      • The shopping centre can be a noisy place when busy. Occasionally there are shows which are held in one area. The sound for this is managed independently from the centre. There is braille on the lift controls next to the cinema complex but not on the car park lifts.
    • Surfaces:

      • The only area with carpet is in the Hoyts Cinema complex on the stairs and in the main foyer upstairs. This area is also dark with low lighting, so anyone with visual impairment needs to be aware of this as it may impede movement. Floors are polished but are slip-resistant, however, some visitors who have mobility issues may find it a difficult surface to walk on. Use of the available wheelchairs is recommended for anyone in this situation and these can be pre-booked through the Customer Services desk.
      • Easy movement around the site due to short cut carpet pile.
    • Lifts:

      • There are lifts in both of the car parks, from the ground floor up to a restaurant on the mezzanine floor and to the cinemas at the Langdons Road end of the centre.
      • All controls (i.e. landing controls, alarm and emergency telephone) are located within a reachable range.
    • Stairs or Steps:

      • The stairs up to the cinema complex consist of 4 wide flights of 12-13 steps. As this is a long flight of stairs, anyone with mobility needs can take the lift up. There are also steps up to the different levels of the car park, and the option of taking a lift if preferred.
      • There is a handrail located on at least one or both sides of the stairs.
    • Accessible Reception/ Counter / Ticket Sales

      • The customer service counter is based in one of the side aisles off the main route through the centre. It is manned by two staff who are able to help out with any enquiries relating to the centre.
      • There is a counter located on the accessible route.
      • The counter is accessible and has a clear space of 1200mm x 1200mm in front.
      • There is no access space at the service or reception counter.
      • There is a private room or quieter area available to use for communication or personal requirements.
      • EFTPOS terminals are reachable and usable.
    • Accessible Toilets:

      • There are a good number of accessible toilets at both ends of the shopping centre as well as on the first floor near the cinema complex. There are also spacious baby change areas and baby feeding rooms at each end of the centre which provide privacy and a quiet environment for feeding babies.
      • Two blocks of toilets at each end of the centre and a small block of toilets on the first floor near the cinema complex.
      • All gender accessible toilets are in a self-contained compartment with full privacy.
      • There is a baby change station or separate parent room available.
      • Accessible toilets are distributed evenly throughout multi storey buildings.
      • The toilet pan provides a stable base to transfer from.
      • The accessible toilet is a minimum of 1600mm wide x 1900mm long.
    • Places of assembly, entertainment and recreation:

      • Entertainment areas are on the accessible route.
      • Recreation areas are located on the accessible route.
      • There is level access and floor space for wheelchair users to be seated with the general audience.
      • There is direct access to an accessible toilet.
    • Designated Accessible Areas:

      • There are groups of seats, usually with two arm chairs as well as lower seats for customers to use, throughout the whole centre. This is helpful as the distance from one end to the other can be challenging for anyone with reduced mobility. There is not a public telephone within the centre, but there is one outside Countdown supermarket, on Main North Road. Anyone who needs to use a phone to contact a taxi etc. can get assistance from the Customer Services team. There are six ATM machines for each of the major banks in the centre.
      • There is a grassed area for support animals (e.g. guide, hearing or mobility dogs).
      • There is an ATM located on the accessible route.
  • Getting out safely:

      • There is an efficient evacuation process run within the shopping centre by retailers who have sector wardens. They are available to assist exiting all customers and particularly anyone who may have difficulty with mobility or any other impairment. The cleaning and security staff are also always available to help anyone in need.
      • The emergency exits are accessible and hazard free.
      • All fire/smoke doors can stay open automatically during an emergency.
      • There are audible fire alerting devices.
      • Assembly areas (e.g. evacuation point) are on the accessible route.

Learning & Intellectual

Gold

These are the features that the business provides to create a positive accessible experience for customers or visitors with a learning or intellectual impairment.

  • Getting ready to go:

    • The website:

      • https://www.kiwiproperty.com/northlands/
      • Information on the accessible facilities is also outlined on this organisation's website.
      • Information on the accessible facilities is also outlined on this organisation's website. The website gives clear information about how to get to the shopping centre, where the mobility car parks, accessible toilets and baby change and baby feeding room facilities are situated as well as store details.
    • Brochures:

      • There are brochures available at the customer service counter, with a map of the shopping centre giving a list and whereabouts of the shops, parking with different time allowances, toilets, baby change, taxi pick up areas and ATM machines. This map is also available on the website. Northlands Shopping Centre does occasional promotional advertising around events and holiday periods, using large billboards, or the website. It advertises on Facebook, its website and other social media.
  • Arriving and Getting In:

    • Bus Stop:

      • There are a large number of buses which go past Northlands Shopping Centre, stopping either on Main North Road, close to the Main North Road entrance, or to Langdons Road, stopping opposite the Hoyts Cinema end of the centre. There are road crossing islands if stopping on the other side of the road from the centre.
      • The bus stops are located on Main North Road and Langdons Road
      • Bus routes are the 108 to Casebrook, Blue line to Rangiora, 107 to Styx, 95 to Pegasus, the Orbiter on Main North Road. #7 bus from Cashmere to Northlands on Langdons Road.
      • There is seating and shelter at the bus stop.
    • Car parking:

      • There are accessible car parks in the parking buildings as well as in the open car parks which are nearer the supermarket entrances. There are also parent car parks alongside the mobility car parks both in the car park buildings and outside parks. These are well spread out throughout the whole shopping centre site. All car parks are free, but are time limited to 60, 90 and 240 minutes of parking or all-day parking on the top floor of the car parks.
    • Drop off/pick up zone:

      • There are some unofficial drop off zones at the entrances and taxis zones outside Countdown supermarket and the Hoyts cinema end of the centre. People are dropped off at the Sissons Drive entrance and the other entrances, but these are not marked as such.
      • The drop off/pick up zone is located within 200 metres of the organisation's entrance.
      • There is shelter over the drop off/pick up zone.
      • There is a kerb curb cut to the pavement or the environment is level.
    • Drop off/pick up zone signage:

    • Kerb Side:

      • All surfaces going into the centre are flat or have a small rise, and are easily accessible. There are some metal bollards near the entrance from Sissons Drive car park which customers need to be aware of.
      • There is a kerb ramp for changes in level between the car park and footpath.
    • Fixed ramps to the main entrance:

      • There is a small sloping surface from the Sissons Road car park into the centre which someone with vision impairment may not be aware of initially. There is also a sloping route from the main centre into the Countdown supermarket area. There is a small ramped surface from the Sissons Drive car park into the centre and from the centre into Countdown supermarket.
      • There is a small ramped surface from the Sissons Drive car park into the centre and from the centre into Countdown supermarket.
    • The identified accessible route to the site:

      • There are multiple entry points into the centre, with most being easily accessible from a nearby car park. There are painted pedestrian crossings which lead customers across the various car parks towards the entrance.
      • The accessible route to the site has a minimum width of 1200mm.
    • The main entrance into the site:

      • All car parks are close to one of the 7 entrances and have good access.
    • Main entrance signage:

      • Although there are large words indicating this is Northlands Shopping Centre on pillars outside some of the entrances, there are no 'Entrance' signs.
    • Main entrance doorways (this includes gates and turnstiles)

      • All the doors into the centre are automatic with clear marking across them to alert anyone with visual impairment. These doors provide easy access for everyone.
      • Ramps exist for thresholds greater than 20mm.
  • Getting around within the site:

    • Customer Service:

      • Many of the customers with access needs are local and are known to the centre staff. The staff provide helpful advice and support to all their customers.
      • There are staff available to help with any access enquiries.
      • All support animals are welcomed on premises (e.g. guide, hearing or mobility dogs etc).
    • The identified accessible route within the site:

      • The route throughout the shopping centre is easily accessible with wide thoroughfares throughout. There are areas throughout the centre with a range of seating to allow customers to take a break, in the centre of the aisles. The seating is usually on a slightly raised wooden floor, with bevelled edge, so centre visitors are aware of the change of use. All store owners are conscious of not having tables or signs that may extend out from their stores which could block access through the centre.
      • The accessible route within the site has a minimum width of 1200mm.
      • You can access all facilities and services within from this accessible route.
      • Lighting levels on this accessible route offer good visibility and viewing.
      • The layout suggests a welcoming physical environment (e.g. mobile floor stands provide unimpeded travel, or outdoor environment surfaces are well maintained).
    • Fixed ramps within:

      • The corridor leading from the main shopping centre into Countdown's entrance is slightly sloping.
      • Ramps have a handrail.
    • Signage within the site:

      • There are signs hanging from the ceiling, throughout the centre, indicating where facilities such as toilets, baby change rooms are located as well as the major stores.
    • Sensory options:

      • The shopping centre can be a noisy place when busy. Occasionally there are shows which are held in one area. The sound for this is managed independently from the centre. There is braille on the lift controls next to the cinema complex but not on the car park lifts.
    • Surfaces:

      • The only area with carpet is in the Hoyts Cinema complex on the stairs and in the main foyer upstairs. This area is also dark with low lighting, so anyone with visual impairment needs to be aware of this as it may impede movement. Floors are polished but are slip-resistant, however, some visitors who have mobility issues may find it a difficult surface to walk on. Use of the available wheelchairs is recommended for anyone in this situation and these can be pre-booked through the Customer Services desk.
      • The floor surface covering has a strong pattern and could be disorienting.
    • Lifts:

      • There are lifts in both of the car parks, from the ground floor up to a restaurant on the mezzanine floor and to the cinemas at the Langdons Road end of the centre.
      • All controls (i.e. landing controls, alarm and emergency telephone) are located within a reachable range.
    • Stairs or Steps:

      • The stairs up to the cinema complex consist of 4 wide flights of 12-13 steps. As this is a long flight of stairs, anyone with mobility needs can take the lift up. There are also steps up to the different levels of the car park, and the option of taking a lift if preferred.
      • There is a handrail located on at least one or both sides of the stairs.
    • Accessible Reception/ Counter / Ticket Sales

      • The customer service counter is based in one of the side aisles off the main route through the centre. It is manned by two staff who are able to help out with any enquiries relating to the centre.
      • There is a counter located on the accessible route.
      • The counter is accessible and has a clear space of 1200mm x 1200mm in front.
      • There is a private room or quieter area available to use for communication or personal requirements.
      • EFTPOS terminals are reachable and usable.
    • Accessible Toilets:

      • There are a good number of accessible toilets at both ends of the shopping centre as well as on the first floor near the cinema complex. There are also spacious baby change areas and baby feeding rooms at each end of the centre which provide privacy and a quiet environment for feeding babies.
      • Two blocks of toilets at each end of the centre and a small block of toilets on the first floor near the cinema complex.
      • All gender accessible toilets are in a self-contained compartment with full privacy.
      • Accessible toilets are distributed evenly throughout multi storey buildings.
      • The toilet pan provides a stable base to transfer from.
      • The accessible toilet is a minimum of 1600mm wide x 1900mm long.
    • Places of assembly, entertainment and recreation:

      • Entertainment areas are on the accessible route.
      • Recreation areas are located on the accessible route.
      • There is level access and floor space for wheelchair users to be seated with the general audience.
      • There is direct access to an accessible toilet.
    • Designated Accessible Areas:

      • There are groups of seats, usually with two arm chairs as well as lower seats for customers to use, throughout the whole centre. This is helpful as the distance from one end to the other can be challenging for anyone with reduced mobility. There is not a public telephone within the centre, but there is one outside Countdown supermarket, on Main North Road. Anyone who needs to use a phone to contact a taxi etc. can get assistance from the Customer Services team. There are six ATM machines for each of the major banks in the centre.
      • There is a grassed area for support animals (e.g. guide, hearing or mobility dogs).
      • There is an ATM located on the accessible route.
  • Getting out safely:

      • There is an efficient evacuation process run within the shopping centre by retailers who have sector wardens. They are available to assist exiting all customers and particularly anyone who may have difficulty with mobility or any other impairment. The cleaning and security staff are also always available to help anyone in need.
      • The emergency exits are accessible and hazard free.
      • All fire/smoke doors can stay open automatically during an emergency.
      • There are visual fire alerting devices.
      • There are audible fire alerting devices.
      • Assembly areas (e.g. evacuation point) are on the accessible route.

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